Walgreens Pharmacy Reviews

Hi, I'm currently taking a medication which I’ve come to learn (over li'l time) is rarely in stock and some of the compounds used are different per manufacturer. I never knew this was a “thing” with different generics. So I found Walgreens in Scranton who carry it (per my Dr.). When I called, I had asked for a manager who was very helpful in explaining it briefly and was willing to honor my Rx monthly even though It's not where I go normally due to the distance from my home. So I’d like to thank him for doing this, I explained the terrible side effects I had before and almost stopped the medication as it was introduced to me late in life. Extremely different results per manuf. brand. Thank you again Walgreens (mgmt.) for helping me stabilize my life because it's crazy enough! Kudos to you and your team! Doing much better in Pa!

C.T. was so helpful and very kind in researching a medication cost and fill for my mom. Thank you for being so patient.

Joann was excellent at the Bay Parkway in Brooklyn store. Her customer service skills were wonderful! She made for a very pleasant shopping experience. Thanks so much!

The girl working the cash register at 10:20 pm on 9/30/26 at 5345 N Interstate Hwy 35, Austin, TX 78723 was extremely rude to me. As a paying customer, I entered the register area and rang the bell for help because they put locks on their bathrooms. I waited back there for 10 minutes while the associate ignored me. I finally came out and up to the front desk, and she raised her voice to yell to me that the restrooms were "closed" because I guess she didn't want to have to run back there to do her job. I

Staff at Walgreens Las Vegas Cactus/Decator are not trained to talk to customers on the phone politely. No good manners, no respect to the person on the other line.. Their management should not allow staff who doesn't know how to handle talking to others on the phone. I am going to get my medicine elsewhere Costco or Smith's next time.

HORRIBLE!!! EVERY TIME I go pick up my prescriptions in the drive-thru, it takes FOREVER-no exaggeration. Today I got behind 2 cars and waited FORTY MINUTES before I even got to the window. It got to the point that a bunch of us drivers in line were hanging out our windows and raging at each other about how ridiculous that place is. And it's not just the one I was at on Albermarle Road in Charlotte. It's ALL of them. They have ONE PERSON at the inside window AND the drive thru who also answers the phone if they feel like it. And those employees do NOT rush. Why should they at what they get paid? Yesterday, I called to ask why my script was delayed.

Customer Service relative to Walgreens pharmacy is dismal at best. Some prescriptions sit unfilled for weeks, while others are automatically filled without request/need. Phone calls wait on hold for hours or go answered, there is no longer any care extended to consumers. After years in of dedicated business, I am making a concerted effort to avoid Walgreens at all costs.

The Walgreens pharmacy is absolutely horrendous! I was very rudely told after having to wait in line forever inside and outside at the drive-through that they were going to lunch and I had to come back. I was like how on earth can you be so insanely rude to somebody that is giving you their money for a service?! I was so shocked that they just literally pulled the blind on me and told me to go away. I could not believe that and that is only one instance.

This pharmacy is horrible and customer service on the phone on hold for more than 2 hours and my cousin waiting at the store for over 1:45 waiting on medication no answer on phone or no medication has been done. SHOULD CLOSE STORE DOWN AND A STAFF SEND THEM TO HELL. ZERO STAR

If I could give this pharmacy 0 stars I would. Walgreens is the closest pharmacy to my house and I have tried over and over again to use them but every single time I leave angry and disappointed. They will not have the medicine in stock but say nothing about it then I go to pick it up and they tell me. They tell you a time its going to be ready then you wait in line for 45 minutes just for them to tell you it will be another hour. This last time did it for me though- my 5 year old was sick off and on for almost 3 weeks I took her to the ER she had strep throat and impetigo. I thought since both of her prescriptions were easy kids antibiotics it would be fine. I was wrong. They didn’t have either medicine when my husband went to get it and when I called them to ask them to send to a different pharmacy pharmacy, the lady was rude then hung up. Not only will I never use this pharmacy again, I will avoid Walgreens altogether for the rest of my life.

If I could rate zero stars I would. Horrible customer service, staff untrained, manager & pharmacist just full of excuses. Fill your prescriptions elsewhere if you can!!!

The pharmacy is negligent, understaffed and condescending. I have problems every month getting my prescriptions. It is not due to them not receiving the order from my doctor. It is difficult to reach them, and when I do they are already agitated with me. Don’t use this pharmacy if you need your prescriptions filled every month.

If I could give Zero stars I certainly would. Tried multiple times to speak with the pharmacy and the last time I was on hold for 1hr and 48mins. At this point They decide to close for lunch. I hung up (again) out of utter frustration. Absolutely the worst customer service of any establishment that I deal with. "Wake up Walgreens." You're certainly not doing your customers any favors.

This review is for Walgreens, Pharmacy, 3040 W. Michigan Ave. Jackson, MI, store manager, Michael and Pharmacy Mgr, Julie ** and Pharmacy Tech, Sarah. In May of this year, I contacted this pharmacy and spoke to Pharmacy Mgr, regarding transferring my medications from another pharmacy, due to recently moving to Jackson, MI. Because of the nature of medications that my doctor prescribes to me, I wanted clarification, from Walgreens, on their policies on filling schedule medications, she explained to me Walgreens policies. Not once did she or any other employee of Walgreens, bring up that your doctor has to be in a 50 mile radius of the pharmacy.

I waited for a week or so to get a prescription filled, which seemed to be a problem because it was not covered by my insurance, so they just did not fill it. When I went to the store to get it filled and wanted to pay cash, they only had 55 pills. When I showed them the discount coupon from the online website, calculated for 120 pills for $15.00 I still paid $18 for 55. When I contacted them today I was informed that it would be $27 for 120 pills, instead of the $15 coupon.

The Walgreens in Albuquerque, on Gold Course & Paradise are both terrible. Customer Service is rude and both locations have very or no little inventory on many items, There are NO batteries stocked! No distilled water stocked! No Aveeno makeup remover wipes! And on and on. From now on I'm either braving WalMart or ordering from Amazon.

This pharmacy is so slow, and rude. They cancel your order without notifying you, will not answer the phone, and hang up if you get through and ask them to many questions. This pharmacy is worthless.

The Nashboro Village pharmacy lets one patient park in its drive through while other patients wait over 35 minutes and then abuses the senior cancer patient refusing to give her the medication she’s been waiting on and tells her if she wants it she will have to come inside, exposing herself to many people who may have contagious illnesses, forcing her to walk when she’s already suffering, in addition to withholding needed medication prescribed by her oncologist. So if you support abuse, abuse of a 66-year old, abuse of a 66-year old cancer patient, and abuse by withholding medication to treat a condition caused by the cancer treatment, give Walgreens more business. If, on the other hand, you want to be served by non-abusive and actual providers, transfer to Publix at Mt View or and it may also save you money. My old cancer self saved $13.

Walgreens.com online pharmacy rejected each of my RX transfers many times until multiple lengthy calls to customer support ironed out their issues. Same thing with payment thru credit card - took 4 attempts to enter my credit card info online and with customer support. Bluecross Blueshield steered me there to for cost-savings and convenience - not worth the savings but will know about convenience on next refill.

We have visited this particular Walgreens twice. This will be the last time On both, occasions the same employee was very disengaged and not polite whatsoever.

Staff generally appear disengaged and overly relaxed, as though they’ve forgotten that they’re handling medication—not cheeseburgers. More concerning, similarly situated patients receive very different levels of service. Spanish-speaking patients seem to receive better service, while non-Spanish speakers struggle to communicate and often receive the opposite experience.

We have been shopping at Walgreens and getting prescriptions off on for years. But some of the pharmacy people are so rude that you don't want to do business there. Some there are so disrespectful in how they talk to customers and refuse to assist them or verify insurance and pricing. Honestly, a few need to be fired. It is horrible, I am bewildered and disgusted with Walgreens, and many others say the same thing. Customer service is horrific, in particular, the pharmacy. San Felipe and Winrock Houston TX 77057 & 77063.

Never order from their mail order pharmacy unless you want to wait 30 days to a year to not get your prescription, have to call them 4 times just to have your order sent to a local pharmacy.

I placed a same day order on 08/02/2026 and today is 08/13/2026 and they still aren’t ready. The staff isn’t friendly and doesn’t mind lying to your face.

My parents are elderly and have multiple health conditions. They have been picking up their prescriptions from the Walgreens on 100 SE in Arlington, Texas, for the last 10 years. However, over the past year or so, we have experienced numerous problems. On multiple occasions, prescriptions appear as "ready" in the app, but when we arrive at the store to pick them up, they are not ready. I have been very patient, but this latest incident was the final straw.

I stopped to pick up my prescriptions at the Nebraska City, NE Walgreens Pharmacy today. The poor service might be attributed to a miscommunication, but rather than an apology, one of the women working at the window was disrespectful and rude. I will find another pharmacy to fill my prescriptions.

Absolutely the worse pharmacy customer service. Simple prescription request spends days is the queue. Phone contact is a useless AI service. You end up having to go in stand in line to be told it is not ready but if you wait 15-20 minutes they will fill it. I can only imagine what it like to work for this company. Take your business elsewhere.

If I could give a minus zero I would. They keep blaming the internet for their issues. The issue is that they just suck at being a pharmacy! I have never been to a pharmacy that has absolutely no customer service at all! Now I have. It's like when you thought you seen it all then you run into Walgreens. Horrible. I already had all my prescriptions moved to TLC. They are way better and they pay attention to their Internet orders too!

Closing stores to pad their bank accounts, the C-Suite at Walgreens is killing their customers at this point. They made $38.99 BILLION in Q3 of 2025 (last reported earnings), but I can't get my prescriptions without waiting in a line for 45 minutes. They are constantly struggling to fill prescriptions because pharmacy staff are insanely over worked. Horrible company, filling their personal bank accounts and letting the customer hang. They don't care about their workers, they don't care about their customers, they care only about MONEY. Utterly CORRUPT company.

Staff is among the best. Corporate is treating staff like crap. Pharmacist is single handedly working 7 days a week and did for months. Out of medicines and other medical needs. Today I was on hold for 45 minutes then the recording saying 3 in line today. Switched to Kroger and guess who was there the old Walgreens pharmacist and another.

I've refilled through the Walgreens app consistently, always about a week ahead. Multiple times, they've cancelled the prescription the same day it was due and restarted the process from scratch—no notice, no explanation. I've called ahead specifically to confirm a prescription would be ready, only to find out it was never actually ordered, or it wasn't there when I was told it would be.

I've had this issue multiple times where my pharmacist tells me "I don't have any prescriptions on file" when I should have. Now it's Saturday, the doctor's office is closed and I can't get my medication. Every time it's the same old b.s., my psychiatrist sends in 3 prescriptions, I get a text message do I want to fill this prescription right now, I say no, 30 minutes later I get a message from Walgreens "It's too soon to fill your prescription", 1 prescription just got tossed into the garbage bucket for no reason at all. I see 2 more prescriptions available and like a normal person that KNOWS I cannot fill my prescription early because it is a class II substance, I wait until the day I can fill it.

Sat in lines for 20 minutes with only two cars in front of me. This pharmacy is not run well. Person who waited on me said they're fully staffed which is a joke. Would not recommend going to this pharmacy at all.

My physician sent a prescription for pain medicine to Walgreens on Old Orchard Rd in Skokie, Illinois 60076 on Friday morning, July 17, 2026. I knew that they are slow in filing prescriptions, and so I waited until 9am Monday, July 20 to go in. They told me that it was not scheduled to be filled until 11:30am that day. I asked why it would take 3 days to fill and what did she mean it was scheduled to be filled at 11:30? At that point, she told me I could wait 15-20 minutes and they could have it. I had an appointment, couldn't wait and left.

I would Highly recommend shopping around before considering Walgreens. This company completely overcharges customers. I purchased a medication from them for my pet, and about fell in the floor when I went to check out and the pharmacist told me the price was $460.00. After I got home I went online and shopped around for that same medication at other legit online pharmacies like petmeds.com, chewy.com, etc, and everywhere I checked I could buy that exact same medication for around $70.00. I couldn't believe how much they overcharged me, especially since I have been out of work for a couple months and literally don't know how I am going to pay my bills next months. This company took advantage of me and I'm sure they do the same to others. Shame on this company!

My doctor called in a prescription for me to Walgreens at 1:30 on Wednesday. It was for a "Z" pack (azithromycin). Here it is 9:30 on Thursday and I still haven't heard from them. If you don't know, a Z pack is prepackaged in a blister pack, so it simply has to be taken out of a box and put in a paper bag. I won't use Walgreens again.

Walgreens Pharmacy has went downhill tremendously!! They leave you on hold forever! Temporarily close down whenever they feel like it, and don't care if you get your medication! I'm constantly fighting to get my son's seizure medications! It should not be this difficult!!

This review is for Walgreens pharmacy in Shorewood WI. Staff are not friendly, and I don't understand why they are unhappy when other customers and I apply discount coupon to pay for drugs. Drugs are so expensive, and we need coupons to help saving some bucks. I believe the staff will do the same when they need to pay for drugs for themselves and relatives. Walgreens needs to screen people when recruiting people for a job. Please don't hire if they don't have a service mind. They should go work with non-humans instead.

I dropped off a prescription at the Walgreens on hwy 42 in Prairieville on July 3rd. This is a compound liquid prescription for my cancer treatments. They told me they have all the ingredients but 1. They told me they would order it and call me the following week. I called today to check on it (July 12th) since I hadn't heard from them. They told me they have no record of ever receiving it. I told them what time I was there and exactly what the employee said about the delay. I sat on hold and when they came back on, they said to just have my Dr. call in another one tomorrow. She then told me that there would still be a delay because the statin and the lidocaine are both on back order. I asked her, if have no record of this prescription being dropped off, how do you know that these two drugs are in it? She told me it was just a guess. I warn anyone using that pharmacy to stop. It's like a runaway train in there. Incompetence from bottom to top.

The pharmacy in Glenview Illinois is severely understaffed. Calls are left unanswered, or you are put on hold so long you just end up hanging up. The violation of HIPAA is egregious. The drive through speaker is often broken and you have to shout all your information to the person inside (name/date of birth/address, etc). The same is true when you use the pharmacy inside. Your personal details are asked for and repeated for everyone in the line to hear, and they call out the medication you are picking up.