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About Intercontinental Capital Group
InterContinental Capital Group is a mortgage lender that offers traditional mortgages, mortgage refinancing and reverse mortgages. It provides personalized service through licensed mortgage experts in 46 states and Washington, D.C. The company is licensed as a Title II Mortgagee. It doesn’t provide clear rates on its website, however.
Pros & Cons
- Local licensed mortgage experts
- No additional collateral
- Electronic loan center
- Not available in all 50 states
- Officers might change
InterContinental Capital Group offers new home loans, refinancing options and reverse mortgages in most states. Loan officers may change during the process, but the application is simple and tailored to meet individual needs.
We had a smooth loan processing and closing with ICG. We worked with Alan ** and Jessica **, and both were very knowledgeable and responsive to our questions from start to finish....Read full review
InterContinental is very good and I love everything they did for me. ... I worked with Eric, my loan officer, and he was very on point with everything. Any questions I had, he ans...Read full review
About InterContinental Capital Group
Intercontinental Capital Group Inc. (ICG) is a mortgage and reverse mortgage lender that offers products for qualified new homebuyers, mortgage refinancing for existing homeowners and reverse mortgages for owners aged 62 and over.
Licensed by the U.S. Department of Housing and Urban Development (HUD) as a Title II Mortgagee, ICG offers clients across the country government-insured Federal Housing Administration (FHA) home loans and standard conventional financing.
Applicants are paired with local licensed mortgage experts to guide them, so loans are fully compliant with state and municipal guidelines.
InterContinental Capital Group loan services
InterContinental Capital Group gives owners and buyers options for purchasing a new home or refinancing an existing mortgage. Eligible homeowners can refinance their mortgage to lock in lower monthly payments, and seniors can tap into their home equity.
- ICG reverse mortgage: Homeowners aged 62 and older may qualify for a reverse mortgage, allowing them to take advantage of their home’s equity and use it as a source of tax-free income. If you’re eligible, the title of the home remains in your name, and since no monthly payment is required, you benefit from increased financial flexibility. You can then take advantage of investment opportunities or enjoy the additional income. Owners are still responsible for taxes, insurance and homeowners association (HOA) fees (where applicable).
- Refinancing with ICG: Times change, and so do homeowners. The loan option you secured when you purchased your home may not be the best mortgage available now. ICG experts examine industry changes and evaluate your current financial situation to determine if refinancing works for you. Benefits include lower monthly payments, improved credit scores, debt consolidation and relief from the cost of private mortgage insurance. Refinancing can also help you budget for home improvements and eventually become more financially secure.
- ICG home mortgage: Prospective homeowners can get competitive rates, fair terms and an experienced loan officer to help guide them through the process. ICG prides itself on finding the best rates and fairest terms, whether it’s a homeowner’s first time buying a home or not. The staff works with clients to help them understand the technical aspects behind getting approved and the importance of future planning as you continue down the path to financial freedom.
InterContinental Capital Group customer service
ICG loan officers take you through your individualized loan process one step at a time — from applications to prompt finalizations. You can apply either online or over the phone, and a loan specialist will help you select the best program and interest rate.
InterContinental Capital Group FAQ
How long does it take to close an InterContinental Capital Group mortgage loan?
Depending on factors like your lender, loan program, mortgage type, loan amount and property type, it typically takes one to two months to close a loan. Other considerations, including market conditions, may also apply. Clients can monitor the progress of their loan, receive and sign disclosures and upload documentation at any time using ICG’s electronic loan center.
Who is eligible for an ICG reverse mortgage loan?
Any homeowner over the age of 62 is eligible to apply for a reverse mortgage with ICG. They must also use the home as their primary residence.
Where is InterContinental Capital Group available?
InterContinental Capital Group operates in 46 states and the District of Columbia.
What are InterContinental Capital Group’s rates?
ICG doesn’t post information publicly about its rates but encourages applicants to fill out an application or call to speak to an agent about their options.
Is InterContinental Capital Group legitimate?
Yes, InterContinental Capital Group is licensed by the U.S. Department of Housing and Urban Development (HUD) as a Title II Mortgagee, and it operates legally by providing government-insured Federal Housing Administration (FHA) home loans.
InterContinental Capital Group reverse mortgage loans can be a valuable financial tool, especially for those in retirement. Its philosophy: The best way to service clients is to educate them on their options. ICG loan officers may change during the process, but the application is simple and the process is both straightforward and tailored to meet individual needs.
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Reviewed April 11, 2022
Jesse ** was my loan officer. My number one reason for refinancing was to make sure the loan mortgage payment would coincide with my pension check each month. Of course this was promised by Mr. **. Once the loan was sold to Mr. Cooper (yes, that's actually a mortgage company), I was told it could not be changed. I have several emails of conversations with Jesse ** promising it could be change. I filed with the BBB and Intercontinental told the BBB that Jesse ** and his assistant no longer worked for their company. (If you notice in most of their responses to negative complaints, they advise the "Workers" are no longer employed there, which is a flat out lie. This company will lie straight to your face, it's despicable. This place is great if you have poor credit and are desperate. If you have good credit, PLEASE CHOOSE A REPUTABLE MORTGAGE COMPANY.
I don't want to see anyone else go through the lies and corruption as Intercontinental has done to me and thousands of others. They start out very nice, sun shining, complimentary....once you sign, it's over. Please do not get a loan through this company. It is not ranked high on loan pages. Only when they show you their link, of course it is at the top. They are the brightest and biggest red flag mortgage lenders in the United States. Please avoid at all costs.
Reviewed Nov. 19, 2021
Worked with Jeanny **, Charlotte, NC for my home refinance. She has been very supportive, consistent in communicating the progress till the approval. Helped to get competitive refinance rates and other fees.
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Reviewed Aug. 18, 2021
5 1/2 months and still could not close. Let appraisal lapse. Cost me lost time and money. I would not recommend this company at all. What more is there to say. Don't trouble yourself. Use a reputable Company.
Reviewed Aug. 13, 2021
Do not waste your time doing business with these people. They mishandled my loan process, wasted my time, and cost me $625 for a useless home appraisal that I needed for the loan. I was provided a loan estimate that was accurate in regards to what was initially discussed. I was told by the loan officer "don't worry about the process, everything was going to work out fine in the end". After the home appraisal was completed, I received the loan approval from their underwriter to sign. It was completely different from the estimate. They tried adding over $6,000 dollars in costs related to points that I told the loan officer I did not want when I first applied. Of course I did not sign. The (lying) loan officer I dealt with told me he was going to look into the matter and get back to me. He never did and didn't take my call either. Run, don't walk away if you were thinking of doing business with this unscrupulous company. They tried to perpetrate a bait and switch fraud.
Reviewed May 26, 2021
This lender promises a low interest rate to lock you in, but once you commit, they keep on delaying and do not meet the deadlines. My closing was scheduled for tomorrow, and I applied for a loan with them about a month and a half ago. The loan was not cleared and the closing had to be delayed. Even today, a day prior to the scheduled closing, I have not received the closing disclosure.
The loan processor (Brian **) has not returned any phone calls or e-mails over the past month or so. The sales person (Bill **) has not returned my phone calls since yesterday afternoon. He refuses to commit to a day in which the loan will be available. My agent, the seller's lawyer, and the title company - have all sent e-mails and did not get a response. As the low interest rate they promise is locked for a certain period of time, I suspect that this is a delay tactics to change the terms of the loans on the buyer. I have no other explanation for this behavior. I will update my review if things change.
Reviewed Feb. 10, 2021
We had a smooth loan processing and closing with ICG. We worked with Alan ** and Jessica **, and both were very knowledgeable and responsive to our questions from start to finish. Highly recommend this team.
Reviewed Feb. 2, 2021
It is 6 mos. since initial rate lock. We’ve gone thru 5 different folks ‘handling’. Mistakes every step of the way. At each point we get to final process another mistake is found, we are told we have to start over and then we are required to resend every piece of info. Most already sent prior. No potential issue is anticipated. All reactive. Senior Leadership, who we considered a friend, is pitiful. Will not get in the phone to discuss. Doesn’t care about client experience. Always has someone to blame. We have spent 40+ hrs ourselves on these mistakes. Each time it’s a half baked apology and then we start over and same mistakes are made by ICG. We now ask them to send over all documents prior to sending to UW so we can review. Still mistakes. Still not closed. There are a lot of choices out there. Stay away from this firm, especially if you are in Charlotte.
Reviewed Jan. 20, 2021
Why would I ever want to buy or refinance my house with anyone who snaps comments and questions at me as if a home is a small purchase. If you’re rude on call one. I can’t imagine you later. Repulsive.
Reviewed June 13, 2020
Loan officer George ** was very unprofessional. I was refinancing a VA loan and was down to last 2 offers and between the 2 offers the other was better. Keep very close eye on the title insurance, escrow (months charged), and other fees they underestimate to wheel you in, only to be charged more later. When I stated I was going with the other offer, I was hung up on. I emailed the agent to say that it was unprofessional and good luck in his future with that customer service, I got this reply back. "You as well, enjoy over paying!!! I see why you stayed with the government so long! TOTALLY MAKES SENSE!!!" This is how their agents treat the veterans giving them an opportunity to earn their business. I tried to speak to his supervisor but of course they just sent me to voice mail and no returned call. VERY UNPROFESSIONAL and I hope no vets even consider them off of this agents actions.
Reviewed March 28, 2020
Avoid working with this company, I implore you. Downright lies, questionable practices, poor service, 5 months wasted and $1000 LOST, and we couldn’t even close the deal. FHA Streamline Refinance is one of the easiest types of loans to do. Five months into working with this company and it’s now clear to me that all they do is a bait and switch. Like many others, last October, I received a marketing mail piece promising an amazing rate and no cash to close. I got a quote from this company and to others to cover my bases. ICG said that they could offer a deal significantly lower than the other two, but for some reason they weren’t able to show me that deal on an official loan estimate, they claimed there was some issue with their software. That should have been my first red flag, but I decided to move forward with them anyway, eager to take advantage of this “awesome” deal.
Almost immediately the deal changed, they said the interest rate would actually be a little bit higher and I would need to pay $500 cash to close. Even so, this was still a better deal than the other two companies I got a quote from, including my existing mortgage servicer. Then began a multi month process of them saying they were working on it while I had to constantly ask for status updates. They always said it would just be a week or 2 but 2 weeks turned into 5 months. The deal changed 2 or 3 more times as the cash to close kept getting higher and higher. They hit my credit and my parents' credit (they were co-signers) at least twice each. We were all asked to e-sign paperwork at least 6 different times. The loan officer quit and I got reassigned during this period... Still had to constantly call them and ask what was going on.
In the 5 months waiting I’ve lost 10% of my refunded upfront PMI on my original loan which is over $600 and spent several hundred dollars on mortgage payment late fees... They told me multiple times to wait and not make my mortgage payment because we were going to try and close before end of month. All together I’ve lost just under $1000.
Then they tell me there’s nothing they can do and my cash to close will be over $2000. I say forget it, and then they say, "Oh wait. We made some changes and now we are ready to close and it will be $567 cash to close." I say great and they put together the closing documents and send a mobile notary for me to sign at closing. But the closing documents say that I need to pay over $2000 cash to close. This is 7 o’clock at night, but I call my loan officer and he says that’s incorrect but I should go ahead and SIGN THE DOCUMENTS ANYWAY. I am of course uncomfortable about this, but the officer sends me an email with written documentation that although I am signing the closing documents as is, the actual cash to close will only be $567 as discussed.
The next business day, I have to call them again to figure out what’s going on, and after waiting a while, they say oops they made a mistake and actually the cash to close will be over $2000. So I feel like I have been completely taken as a fool at this point, and I informed them that I want to cancel the loan. But then, magically, I get an email from a supervisor saying he wants to make this deal work. So I tell them if they can honor the deal that we discussed by email with $567 cash to close, then we can close it, and he says, "We’ll make it work." Two more weeks go by, of me continually asking them for status updates, and then the loan officer tells me that the best they can do now is over $3000 cash to close, even more than the closing documents I already signed!
I am a small business owner, so I take negative reviews very seriously, and I only leave a negative review for a business when I feel like it is imperative that I warn future customers of that business. This company has lied to me, wasted months of my time, and cost me nearly $1000. Please please choose another financing company for your FHA Streamline Refinance.
Intercontinental Capital Group Company Information
- Company Name:
- InterContinental Capital Group - CEO Dustin DiMisa
- 265 Broadhollow Road, Suite 220
- Postal Code:
- United States
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