Intercontinental Capital Group Reviews

We were in talks with ICG for a refinance. We stressed that in no way would we proceed if there were large (over $2,000) monies required of us for the refinance. Our mortgage advisor at ICG understood, and said that would be the case. That was the case until we were set to close on the refinance. At the last minute, ICG included an "escrow advance" of over $4,000. This was just before we were to sign in early April of 2020. We contacted ICG, who explained, and affirmed, that these funds would come from the Escrow overages from the prior Mortgage Company. Well, that was an absolute LIE. We were never issued monies from Loan Depot (prior Mortgage Company). We immediately contacted our Mortgage advisor at ICG. By late April of 2020, still no funds. ICG response was basically to say too bad. They said that we were now liable for the "escrow advance." THEY ARE A BAIT AND SWITCH FRAUD COMPANY!!!! DO NOT USE!!!!

Jesse ** was my loan officer. My number one reason for refinancing was to make sure the loan mortgage payment would coincide with my pension check each month. Of course this was promised by Mr. **. Once the loan was sold to Mr. Cooper (yes, that's actually a mortgage company), I was told it could not be changed. I have several emails of conversations with Jesse ** promising it could be change. I filed with the BBB and Intercontinental told the BBB that Jesse ** and his assistant no longer worked for their company. (If you notice in most of their responses to negative complaints, they advise the "Workers" are no longer employed there, which is a flat out lie. This company will lie straight to your face, it's despicable. This place is great if you have poor credit and are desperate. If you have good credit, PLEASE CHOOSE A REPUTABLE MORTGAGE COMPANY.

Worked with Jeanny **, Charlotte, NC for my home refinance. She has been very supportive, consistent in communicating the progress till the approval. Helped to get competitive refinance rates and other fees.

5 1/2 months and still could not close. Let appraisal lapse. Cost me lost time and money. I would not recommend this company at all. What more is there to say. Don't trouble yourself. Use a reputable Company.

Do not waste your time doing business with these people. They mishandled my loan process, wasted my time, and cost me $625 for a useless home appraisal that I needed for the loan. I was provided a loan estimate that was accurate in regards to what was initially discussed. I was told by the loan officer "don't worry about the process, everything was going to work out fine in the end". After the home appraisal was completed, I received the loan approval from their underwriter to sign. It was completely different from the estimate. They tried adding over $6,000 dollars in costs related to points that I told the loan officer I did not want when I first applied. Of course I did not sign. The (lying) loan officer I dealt with told me he was going to look into the matter and get back to me. He never did and didn't take my call either. Run, don't walk away if you were thinking of doing business with this unscrupulous company. They tried to perpetrate a bait and switch fraud.

This lender promises a low interest rate to lock you in, but once you commit, they keep on delaying and do not meet the deadlines. My closing was scheduled for tomorrow, and I applied for a loan with them about a month and a half ago. The loan was not cleared and the closing had to be delayed. Even today, a day prior to the scheduled closing, I have not received the closing disclosure.

We had a smooth loan processing and closing with ICG. We worked with Alan ** and Jessica **, and both were very knowledgeable and responsive to our questions from start to finish. Highly recommend this team.

It is 6 mos. since initial rate lock. We’ve gone thru 5 different folks ‘handling’. Mistakes every step of the way. At each point we get to final process another mistake is found, we are told we have to start over and then we are required to resend every piece of info. Most already sent prior. No potential issue is anticipated. All reactive. Senior Leadership, who we considered a friend, is pitiful. Will not get in the phone to discuss. Doesn’t care about client experience. Always has someone to blame. We have spent 40+ hrs ourselves on these mistakes. Each time it’s a half baked apology and then we start over and same mistakes are made by ICG. We now ask them to send over all documents prior to sending to UW so we can review. Still mistakes. Still not closed. There are a lot of choices out there. Stay away from this firm, especially if you are in Charlotte.

Why would I ever want to buy or refinance my house with anyone who snaps comments and questions at me as if a home is a small purchase. If you’re rude on call one. I can’t imagine you later. Repulsive.

Loan officer George ** was very unprofessional. I was refinancing a VA loan and was down to last 2 offers and between the 2 offers the other was better. Keep very close eye on the title insurance, escrow (months charged), and other fees they underestimate to wheel you in, only to be charged more later. When I stated I was going with the other offer, I was hung up on. I emailed the agent to say that it was unprofessional and good luck in his future with that customer service, I got this reply back. "You as well, enjoy over paying!!! I see why you stayed with the government so long! TOTALLY MAKES SENSE!!!" This is how their agents treat the veterans giving them an opportunity to earn their business. I tried to speak to his supervisor but of course they just sent me to voice mail and no returned call. VERY UNPROFESSIONAL and I hope no vets even consider them off of this agents actions.

Avoid working with this company, I implore you. Downright lies, questionable practices, poor service, 5 months wasted and $1000 LOST, and we couldn’t even close the deal. FHA Streamline Refinance is one of the easiest types of loans to do. Five months into working with this company and it’s now clear to me that all they do is a bait and switch. Like many others, last October, I received a marketing mail piece promising an amazing rate and no cash to close. I got a quote from this company and to others to cover my bases. ICG said that they could offer a deal significantly lower than the other two, but for some reason they weren’t able to show me that deal on an official loan estimate, they claimed there was some issue with their software. That should have been my first red flag, but I decided to move forward with them anyway, eager to take advantage of this “awesome” deal.

When I started this loan process, I was very pleased with Donald ** and his assistance to make the loan happen. For some reason Donald is not longer working with me and now Marcel is working (or not working as the case maybe), and has been ignoring my questions and will not give me a straight answer as to the status of the loan. I have been waiting almost 2 month to see if you are going to fund the loan and I can’t get a straight answer or any answer to my inquiries. ‘The strength of any company can be judged by its foundation. At ICG our foundation is a commitment to do right by our customers the first time and every time’. From my perspective, this is **. You are playing with peoples financial life and timeliness is essential. I find you unprofessional and would never recommend you company after my experience. If I were to answer your survey now, I would give you an F or zero.

InterContinental is very good and I love everything they did for me. They've got referrals that are good. It was a good friend of mine that referred me to them. They worked with a lot of realtors and the realtor is like a friend or a family. I worked with Eric, my loan officer, and he was very on point with everything. Any questions I had, he answered thoroughly. He did everything I asked him to do and any time I had a question, he got back to me right away. I tried to refi with InterContinental as much as I could. Whoever needs a mortgage, I would definitely refer them.

I gave InterContinental all the records they needed and we started from there. The lady talked nicely to me and the people who appraised the house were very good. Also, the reps answered all my questions. The guidance I got was excellent and it was handled very nicely. I called this morning to see if they received my payment and they played on the tape that they received it on the 11th. InterContinental is very good.

I heard about InterContinental Capital Group through a friend, and that company helped me with a homeowners loan. What I needed, they have worked out, and they were friendly. They were no hassle to work with, too. Our interactions, as well as the guidance I got from them, were positive.

I worked at a dealership and I met one of the loan officers who worked at InterContinental there. InterContinental has way better rates and an easier process. I got a new home mortgage from them and I received top of the line guidance. My loan officer was very responsive and direct. He was also easy to get in contact with. It was very, very refreshing that he was just one text or phone call away. It was a smooth and straightforward process too. I just had to supply the documents needed, logging into the account online. I would definitely refer InterContinental to my friends who want to get a house with no games played.

InterContinental had the best deal for me for a traditional mortgage. Their loan officers were very professional, very informative, and really punctual. I had a good experience overall.

A friend of mine who had a good experience with InterContinental told me about the company. I went ahead with them and felt comfortable with the guy I dealt with. I met him a couple of times, and he was a nice guy. He was pretty smooth too and my questions were answered. The guidance I got from them was pretty good. Overall, using InterContinental's services was a good experience and I'd recommend them.

My friend recommended InterContinental Capital Group. I worked with them to refinance my son's mortgage and they worked back with me. Everything was excellent and everything about them was the best. The rep I had was very professional. Every time I called, he always called me back. Then, when I had additional questions, he would find the answers and call me back. The whole process took a couple of weeks, which wasn't long, and they had it down pat. Overall, InterContinental Capital Group provided very good service and was very responsible.

I used InterContinental for a mortgage to buy a home. It was my first try and everything went smooth, so I stuck by them. The application process was quick and it was more of a smooth sale in getting all signatures together. Everything is interconnected on the computers, with the app that everybody’s connected with the realtor, the buyer, and the seller, so it’s a lot easier. If I had a question or concern, someone gets back to me with an answer right away. Their representatives have excellent knowledge and expertise. They were also very prompt and they worked very hard to make sure it would go through with all the paperwork. The loan officer was on top of it and everything was perfect. I’ve heard a lot of harsh words from a lot of people when on the last day before closing, thing are always popping up, but I luckily never had that experience. InterContinental has been nothing but good stuff and it was a pleasant experience.