Intercontinental Capital Group

Jesse ** was my loan officer. My number one reason for refinancing was to make sure the loan mortgage payment would coincide with my pension check each month. Of course this was promised by Mr. **. Once the loan was sold to Mr. Cooper (yes, that's actually a mortgage company), I was told it could not be changed. I have several emails of conversations with Jesse ** promising it could be change. I filed with the BBB and Intercontinental told the BBB that Jesse ** and his assistant no longer worked for their company. (If you notice in most of their responses to negative complaints, they advise the "Workers" are no longer employed there, which is a flat out lie. This company will lie straight to your face, it's despicable. This place is great if you have poor credit and are desperate. If you have good credit, PLEASE CHOOSE A REPUTABLE MORTGAGE COMPANY.

Worked with Jeanny **, Charlotte, NC for my home refinance. She has been very supportive, consistent in communicating the progress till the approval. Helped to get competitive refinance rates and other fees.

5 1/2 months and still could not close. Let appraisal lapse. Cost me lost time and money. I would not recommend this company at all. What more is there to say. Don't trouble yourself. Use a reputable Company.

Do not waste your time doing business with these people. They mishandled my loan process, wasted my time, and cost me $625 for a useless home appraisal that I needed for the loan. I was provided a loan estimate that was accurate in regards to what was initially discussed. I was told by the loan officer "don't worry about the process, everything was going to work out fine in the end". After the home appraisal was completed, I received the loan approval from their underwriter to sign. It was completely different from the estimate. They tried adding over $6,000 dollars in costs related to points that I told the loan officer I did not want when I first applied. Of course I did not sign. The (lying) loan officer I dealt with told me he was going to look into the matter and get back to me. He never did and didn't take my call either. Run, don't walk away if you were thinking of doing business with this unscrupulous company. They tried to perpetrate a bait and switch fraud.

This lender promises a low interest rate to lock you in, but once you commit, they keep on delaying and do not meet the deadlines. My closing was scheduled for tomorrow, and I applied for a loan with them about a month and a half ago. The loan was not cleared and the closing had to be delayed. Even today, a day prior to the scheduled closing, I have not received the closing disclosure.

We had a smooth loan processing and closing with ICG. We worked with Alan ** and Jessica **, and both were very knowledgeable and responsive to our questions from start to finish. Highly recommend this team.

It is 6 mos. since initial rate lock. We’ve gone thru 5 different folks ‘handling’. Mistakes every step of the way. At each point we get to final process another mistake is found, we are told we have to start over and then we are required to resend every piece of info. Most already sent prior. No potential issue is anticipated. All reactive. Senior Leadership, who we considered a friend, is pitiful. Will not get in the phone to discuss. Doesn’t care about client experience. Always has someone to blame. We have spent 40+ hrs ourselves on these mistakes. Each time it’s a half baked apology and then we start over and same mistakes are made by ICG. We now ask them to send over all documents prior to sending to UW so we can review. Still mistakes. Still not closed. There are a lot of choices out there. Stay away from this firm, especially if you are in Charlotte.

Why would I ever want to buy or refinance my house with anyone who snaps comments and questions at me as if a home is a small purchase. If you’re rude on call one. I can’t imagine you later. Repulsive.

Loan officer George ** was very unprofessional. I was refinancing a VA loan and was down to last 2 offers and between the 2 offers the other was better. Keep very close eye on the title insurance, escrow (months charged), and other fees they underestimate to wheel you in, only to be charged more later. When I stated I was going with the other offer, I was hung up on. I emailed the agent to say that it was unprofessional and good luck in his future with that customer service, I got this reply back. "You as well, enjoy over paying!!! I see why you stayed with the government so long! TOTALLY MAKES SENSE!!!" This is how their agents treat the veterans giving them an opportunity to earn their business. I tried to speak to his supervisor but of course they just sent me to voice mail and no returned call. VERY UNPROFESSIONAL and I hope no vets even consider them off of this agents actions.

Avoid working with this company, I implore you. Downright lies, questionable practices, poor service, 5 months wasted and $1000 LOST, and we couldn’t even close the deal. FHA Streamline Refinance is one of the easiest types of loans to do. Five months into working with this company and it’s now clear to me that all they do is a bait and switch. Like many others, last October, I received a marketing mail piece promising an amazing rate and no cash to close. I got a quote from this company and to others to cover my bases. ICG said that they could offer a deal significantly lower than the other two, but for some reason they weren’t able to show me that deal on an official loan estimate, they claimed there was some issue with their software. That should have been my first red flag, but I decided to move forward with them anyway, eager to take advantage of this “awesome” deal.