Sears Reviews

My hot water heater went out for the third time that I purchased from Sears in Oklahoma City. I contacted home repair. They sent a person out which took three days. This is after having no hot water and flooded my home. Took pictures, told me that yes it was broke and that they would ship me one in 7 to 10 days. That's 7 to 10 days without hot water within a home with a three-year-old. Contacted customer service in which I was told by employee and I have the employee's name, employee ID number that I had $749 that I could spend to replace the hot water heater and that I just needed to send in a receipt which I did. Still no refund.

This has been the worst experience ever as a consumer. They delivered my grill this morning - only to be informed THEN that they could not install the grill nor did they haul away the old grill (both services which I paid for). I have spent the entire day trying to resolve this situation AND still no resolution. I have officially spoken and been re-directed by: Odie **, Linda **, Shari **, Kelly **, Jacqueline **, Adam **, Tesa **, Chamae **, and Ellie, Manager **. At this time, over 4 hours later, no one has been able to refund me the fees I've paid for without the services being rendered. I have spent SO much of my day being sent on a customer service hunt. Absolutely terribly service and STILL no resolution!!!

Return of over $500 not being returned to card. Mailed return on March 21, 2017. They received the package April 12, 2017, and we have yet to receive a refund. We have called several times and done the "online chat". After each call or chat, they confirm we will receive the refund in either "48 hours" or "3-5 business days", but this has not happened as of May 1, 2017.

When I signed with Sears for a Home Warranty Plan, I felt safe because Sears is a large firm. I soon learned they are no different than other scam warranty companies. I was told when I signed that the service is 24/7. I was also told if I called for service on more than one item I would only be charged for one service call. I placed a call on Saturday for plumbing, heating and garage door service. I was told I would need to call three different contractors for service and each would charge a service call fee. My deductible is $100, so that meant $300 in service calls, without anyone ever showing up. When I called the contractors each told me they could not schedule me for service until Monday. So much for 24/7. I was also advised that when I call Monday, I should expect to be scheduled for mid week.

Sales lady body shamed my daughter when shopping for bras. Brought my tween daughter shopping at Sears on Grand Canyon Dr. for her first bra. The lady 'helping' us said verbatim to me daughter: "Wow you are a very big girl. We should get you some padded bras if we have any large enough to fit you." Who says that to a young girl?!? Shame on you Sears for employing people like that!

In a nutshell, Shed was not available for free shipping as stated on website. I was told I could pick it up at my Sears store. When I tried to order it, I was told it's not available. Then they proceeded to tell me, "I could have it delivered for $70." Wait just a second. It's not available unless I pay an extra $70? RIP OFF!!!! They attempted to explain how it works differently with BLA, BLA, BLA. I see why Sears is getting killed by Amazon. I've never had trouble with them. I order butt loads (thousands) of dollars worth of items from Amazon every year. Saw something online with Sears and thought, what the hell, they used to be good. Goodbye Sears.

We replaced our 14-year old HVAC equipment in 2013 with a Sears one that cost us $7000.00. We were advised to buy the repair service. Sears knows that not only did they sell us a lemon, they also sold us horrible service. Every time the weather changes the equipment breaks down. This summer it has broken down. The piece that was needed to repair it had to be shipped ground and to go over a week to get here. The technician came two days ago and he claims that he stayed here for three hours make sure that everything was working. When we got home, the HVAC was not working. Called Sears again and now we won't get a technician for the next 10 days and the temperature is in the upper 80's. The technician drives 1.5 hours to come to fix our HVAC. Sears doesn't care about their customers and will never purchase a product from them.

If you are trying to give Sears a try on jewelry, DON'T! Please go to a fine jewelry store or you'll end up spending more than what you are wanting to save. Their product suck, will break in 1 or 2 weeks with no reason just fall off. If you try to take it back you better save, 1) the receipt 2) the tag that comes attach to any product, in my case a little tag as big as the tip of my thumb, which if I'm not wrong most people would throw away. Why would you save the price for something you are giving as a gift? And bring a good reason why and how it broke and why you didn't buy a care plan from them.

I ordered a outdoor dining set from Sears.com. Paid for it only for it to arrive by 2 delivery drivers who are an outside contracting company from Sears per my order and I paid for delivery and set up. They preceded to tell me that they will not set up and had to take my merchandise to their warehouse. They do not set up they just deliver. Now I was expecting my item that was paid for in advance to delivered and set up. Now Sears reschedule my delivery 3 days from now to redeliver my items. The problem I'm mad about is the blatant disconcert and huge inconvenience this has for me.

I called in for my broken washer on January 26, 2017. The tech came out and ordered wrong parts, then another tech came out and attempted to fix it, ordered more wrong parts, then again and again. Today is April 28, 2017 my washer is still not fixed. They tell me tech needs to complete 4 repairs before I can qualify for the new one. How can this happen if they keep ordering wrong parts??? I feel like I am beating my head against a brick wall... Even wrote to BBB, but still did not hear from them yet. My basement looks like a Sears warehouse.

I called to get my microwave range fix because the smoke detector was going off and they said I can pay $150 for someone to come out or buy the warranty and pay $75 for a service fee and get all my appliances fixed if I needed it and it includes labor and parts. On 3/13/17 I purchased the policy and they charged me $49.99 and came out to look at my range. They charged me $65 determined it was just a weak fan, but nothing was wrong. 4/7/17 my washer was acting up and called to put in a claim. They said, "Wait until 4/8/17 that's when your policy fully activates."

I purchased a Sears Garden Tractor last year. This year after the first use, it wouldn't start. I called Sears Home repair at the end of March and explained the situation. I was told it would be almost a month before a technician could make it. Reluctantly, I agreed since I was under warranty. My appointment was scheduled for April 27th between 8 am and 5 pm. I received a text message on the 26th stating that my appointment was confirmed and I received a text on the 27th reminding me that someone would need to be home when the technician arrived.

Purchased Kenmore 70219 20.5 cu ft - delivered 4/13/2017 - product had a sharp edge in the freezer area and slight insulation coming out on seal. Delivery team... noticed this first when connecting the water line. Called for service... many many days of headaches. They claimed I did not call in within 72 hours... even though the delivery was noted as defective.

DO NOT USE THEM! Two technicians were very rude and told me they could not come back to fix the problem because it was not worth their time. When I filed a complaint, Sears asked, "What do you want me to do about it." The phone got disconnected and I tried to call back and the number that appeared on my caller ID was out of service. Never got the problem resolved. Terrible customer service.

They used to have a return policy of 90 days, then 60 days & most recently 30 days which I was unaware of. I bought some pants as a gift for someone that didn't fit properly. I bought them back with the receipt after 34 days. I did not want my money back. I did not want a gift card. I did not want a different item. I just wanted the same exact pants in the same exact color in a different size. The store had a huge display of these pants so it wasn't as if it was an old item. BTW, the pants were Sears brand. The cashiers refused. When I asked to speak to a manager, I was told that there were none in the store??? I came home & called their customer service. Same story - no exchanges.

I ordered a new vacuum cleaner from Sears September 2016. I was in therapy at the time and sick most of the time. When the vacuum arrived I didn't check the bag inside to see if it was new or used. I left in November and returned home the middle of April 2017. I wanted to vacuum my room but the vacuum wasn't picking up anything properly. I checked the bag and it was full. I used this vacuum 4 times and the area of carpets is approximately 170 square feet. Impossible! So Sears sold me either a floor model or one that had been returned. All Sears will comply with at this point is to say sorry for the inconvenience but you didn't return the vacuum in accordance with their return policy. I didn't think I was getting a used product to begin so it's imperative that if you do business with this company be sure to check that what they sold you was what they advertised. I won't patronize this jackass company again.

I ordered a dress for 108.00 from Sears. It ended up coming from the marketplace. It was bad quality so I contacted Sears who had me call marketplace vendor who told me to ship back. Went through all request for return that costed me 40.00. I get my Sears bill and called back and ask about the refund and Was told refund back to my credit card would be taken care of. So I thought ok done. Wrong.

I bought a protection agreement on my Craftsman snowblower (THANK GOD). It has broke down every time I have used it -- recently I renewed my protection agreement $355.91 (and it overlapped the old one by 2 months) -- now my snowblower has broke down again. This is the fourth time for the same thing -- well instead of getting the snowblower fixed again (HAHA) I said I'm just going to cancel my agreement get my $355.91 back and put the money towards a Toro or some other reliable brand -- it took three days to get someone to answer the phone where you call to cancel -- (only one place to call).

I made a purchase from Sears March 13, 2017. I attempted to return the items April 15, 2017 two days after getting out of the hospital. I was told that they could not process my return because I was past the 30 day return policy. I asked to speak to a manager and was told the manager was in a meeting. I went back to the store the following week on April 22nd and asked to speak to a manager. The manager also denied my return again stating the return policy. I explained that I had a three week hospital stay and he could care less. I spoke to a manager on Sunday, April 23rd and was told that she would handle my return but could only give me the lowest selling price. I said okay and went back to the store for the third time only to be turned away once again by another "manager."

Purchased a new stove & dishwasher. I opened the dishwasher while the two delivery men were still here. I quickly realized the door to the dishwasher was broken. It was completely out of alignment by at least a half inch. It wouldn't close. I ran out & explained it to the driver who oddly wouldn't crack his window down more than a few inches to talk to me. Half ignoring me he said I had to tell the other guy. Eventually he came back in where he proceeded to try to talk me into keeping the dishwasher! I told him I absolutely did not want it. "Take it back to the truck." He then said "I'll be right back and I have to get the other guy to help me lift it." The next thing I know I hear them peeling out in the street and taking off! Are you kidding me??? They didn't even get my 2 old appliances completely to the curb so now I have to figure out how to move these things taking up my driveway space. Worst customer service ever!

Ordered a refrigerator on April 2. Confirmation and charge to my credit card for $1300 happened immediately. Delivery set for April 10. 3 email confirmations of delivery. Phone call on April 10 at 7:00 am saying refrigerator would not be delivered. But, after a lot of distraught concern on my part, was told it would be delivered on April 17. 3 email confirmation of delivery. Phone call on April 17 at 7:00 am saying refrigerator would not be delivered. Promised delivery on April 24. But this time, I didn't believe them. Fool me once, shame on you. Fool me twice, shame on me. So I canceled online. Got "confirmation" of April 24 delivery! So I canceled again, on the phone with a real person. Got cancellation confirmation number and was told credit refund 3-5 business days.

Non-english speaking customer service employees made signing up and requesting services have long term consequences for me. They signed me up for the wrong plan and, as a result, I was never able to get the services I was requesting. Beyond that, I was repeatedly charged for the monthly fee before my policy's effective date even began. The online advertisement on their official website said that the first month was free. What they meant is that they wouldn't charge me for the 30-day review period prior to the policy going into effect. As soon as that effective date passed, I was charged for the month.

I purchased an appliance repair warranty from Sears repairmen who came to fix an oven that was not working. They "fixed" it, but the next day it was again not working, so I called the warranty number and got another repair person. He said that the problem was mouse damage and that was not covered under the warranty - although he admitted that he could not find the wire where the damage supposedly was. So I called a non-Sears repair person who came and found that the stainless steel plate on the underside of the oven liner had melted through and that was what was causing the problem. He found no animal damage and fixed the problem. After such poor service, I cancelled the Sears warranty, even though it cost me money to do so. In the future not only would I not purchase a Sears warranty, I will buy no more appliances from them, either.

I called for an F35 error, I spent the next 30 minutes listening to a sales speech on Sears Home Warranty from some girl I could barely understand. She was in the newly opened call center outside the US. We decided that the $49 per month was a bit steep and I was not getting the answers I was looking for about other fees. A few days later the technician came out, looked at the machine. I don't think he touched a thing. He then asked me if I had a Sears Home Warranty and I told him I declined it a day earlier. He then told me that they did not do RFR and I was a collect customer and they don't do that for them. He then promptly went into his rant of how no one at Sears knows what repairmen have to deal with when it comes to the unsatisfied customer. Then he asked for his $79 service fee and left. I was shocked and disappointed for sure.

When we signed up we were to receive a program packet in the mail, NEVER DID. After 6 months we tried to cancel the program, several times. We don't even know our policy number, as it was to come in the mail. WE GOT THE COMPLETE RUNAROUND! These guys have no problem setting up an automatic debit but when you attempt to close or cancel the policy you get a complete runaround. We were on one call, forwarded to the "cancellation department" for over an hour only to have the line go to a busy signal. NO ONE EVER ANSWERED! I would classify this program as a SCAM! Finally had the bank "stop payment" on the debit transaction as we NEVER did get through to the "cancellation department".

Had a Sears subcontracted company install my hot water heater. The company Victory Heating told me the city needed to inspect it. I asked twice over a three month period if I was supposed to set up an appointment with the city. Twice I was told, "No", the city would contact me. Victory Heating called yesterday 04/17/17 & said I'd better call the city to get the hot water heater inspected or 'they & myself' would be in trouble if I didn't get it done. The city said they've never received any paperwork for an inspection. Sears seems to deal with subcontractors that fall short.

I have spoken with multiple representatives and supervisors who have been very rude and hung up on me twice. Our Kenmore refrigerator that we had bought back in April 2016 from the Sears Outlet in Allen has again stopped working. We had a service repairman out in January 2017 to "repair" a leaking line in the freezer which caused our freezer and fridge to stop cooling, thus losing all of our groceries. I say "repair" because he DID NOT repair the line, rather overcharge our refrigerator to get us past our warranty. Luckily that did not happen. My husband works with appliances everyday at his job, and a leaking refrigerant line cannot be permanently fixed, only temporarily.

I purchased Kenmore washer and dryer in the store in Vernon Hills. Product was delivered in time. The installer said that the hose for the connection was not long enough (only 4 ft instead of 6 ft). I offered my help in purchasing immediately the proper hose in the nearest Home Depot store and said that it is located in 5 min to drive. Installation guy said "I can wait 5 minutes then, otherwise I will leave." I said that it will take 10-12 min, and the guy agreed to wait. When they finished the installation (the installer did not tell me this, it is my guess), they said when machines stop (presumably after their checking) I can began to use them. The installation guy did not give any other comments/information, left my house and even left (forgotten) his tool in my house. When I began the first trial on washing machine, I found that it does not work (did not supply water).

I bought a washer and dryer today. I waited until the Sears Mastercard had their 15% off appliances special (which they have every couple of months). I went to buy it with the card, but the 15% off did not show up. I started with chat online, but they said I needed to call. The person I got on the phone not only had a very thick accent, but I could barely hear them. It was a very bad connection. They could not help me, but they would look into it.

I bought me a lawn mower offline and it was a defective. When I call customer service they told me to return it to Sears. I had my son-in-law return it and they put the money on his card not my credit card that I paid for it on and when I tried to dispute it the manager Darla told me that wasn't her problem and that I can call whoever I want to. Harold the manager refuse to do anything about it and was short with me. I told both managers I was going contact VP they said so. Is it Sears policy to refund money to someone else's credit card that they did not pay for it on. I have information stating the wrongdoing and also the return bar where says refund will be credited back to my credit card not my son-in-law.

Sears came to fix my washer and they could not. He said to call Samsung but it is Sears is the one I have extended warranty through. I've called back, they won't do anything. I've gone 2 months now without a working washer. Frustrating. Will never buy another thing at Sears. What good is a $259 warranty. It's caused me nothing but stress.

I ordered a freezer, but when the repairman came out he was able to repair the old one. I cancelled the order the very same day, however over 15 days later I still have not received my refund on my credit card. I was told by Sears that I would receive the credit in 10 days. But after 3 phone calls still no refund. It should not take this long to get a refund.

Sears Newport News, VA home repair is a debacle. I scheduled service for my refrigerator a week out. I have a home warranty, therefore I will use it. Sears called me within 24 hours to confirm the appointment. Appointment was confirmed. The estimated arrival time was 10-2. At no point was I contacted by Sears, technician, or anyone. I had to contact Sears after my window to get an update of when they would arrive. I was told after my window they had to reschedule.

Purchased a bed and mattress from Sears - Glendale Ave. - St. Catharines, August 2016. The bed on display that we purchased has 12 drawers, and the mattress was 7". We were delighted that we finally found the bed we wanted with a mattress that we could get into (most on display are WAY too HIGH). We purchased the SAME model and mattress on the floor.

I purchased a Samsung washer in 2010. After moving houses I lost the receipt. I'm dealing with Samsung on a recall issue and they require me to provide a receipt. I've been calling Sears for the last month trying to get a copy of the receipt, they were able to find the transaction but no one seems to be qualified/motivated enough to mail me a copy of the receipt. I have asked if they could email it to me which they promptly negated. Sears claims to have a secure method of communicating with its customers via email which is how we get electronic statements but, per their own words, they don't think is secure. The most frustrating part is that every time I call the rep I'm speaking with blames the previous rep for providing false information. I'm so frustrated that I will NEVER shop at Sears again.

I ordered a new dishwasher in the store a week and a half ago. I was told I would be called to setup a delivery and install date the next Wednesday. I started getting spam calls from multiple places the following day which just continue. The Friday after I was supposed to get the call to schedule the appointment, I started trying contact Sears about the delivery through the chat online since that's where you check on your order.

I recently purchased a refrigerator online. After speaking with a customer service rep to add a haul away fee to haul away my old refrigerator and to request a weekend delivery since the window SEARS gives you is pretty much all day... 3 weeks go by and I'm checking on my delivery since the date the rep gave me is getting close. Turns out the rep I spoke to typed in my email wrong (reason why I couldn't locate my purchase) and didn't add the haul away fee, and now the truck is full and there is no guarantee my old refrigerator will be hauled away... I was on the phone for almost one hour, transferred twice, was hung up by one of the reps, but they said it was a lost connection.

I am not satisfied with the service I received from Sears. I remodeled my kitchen with great expense! I also bought Sears appliances for my kitchen! My wife accidentally broke the fridge glass when she removed it for cleaning! On the first two deliveries the glass was shattered into a thousand pieces. I was told I would get a new glass shipped for the third time. My complaint is if their shipping dept. can't seem to pack glass for shipping on the first two tries, what makes them think a third order will get here! I've asked them for a repair center I could drive to and pick up the glass I need. As long as it's not half a world away, I'll drive to get it!

I was so disappointed when I received the Bosch dryer I ordered 3 weeks ago from Sears. It came with a 4 pronged cord which CANNOT be changed. When I called Customer Service the only options I was given were: get an electrician and replace your 3 pronged outlet (at my own cost of course), exchange for another dryer. (It took me days and days to do the research and opt for this particular dryer - so exchanging it for another one forces me to start all over.) Customers should be warned by sales associates when a cord only comes in one format and does not allow for substitution, shouldn't they? That's my last purchase at Sears.

Most places have a 90 day return policy. When purchasing an item the clerk did not mention how Sears no longer will give a refund or even allow a customer to return an item for a different size after 30 days. I received a gift. I tried to return for a different size. I was told Sears cannot do that because it was past 30 days. The item was never worn. It did not fit. From the time the item was purchased till the time I received the item to try on it was past 30 days. Sears got some money to keep themselves from going under. I have an item I can't use. Thanks Sears. I will remember this the next time I might be thinking of shopping for something from you.

We called Sears Service nearest to Harpers Ferry, WV, and had a terrible experience. The repairman charged $90 for a half hour session where he told us he couldn't fix the indication light for the lint trap on the dryer without spending $550 on repairing the electronics inside. What's more, he blocked myself in when asked nicely to move because I needed to get my young daughter to story time, and when forced to move after being talked sternly to, blocked the neighbor's car in when asked to move.

Sears warranty is the worse scam ever. The initial repair was wonderful, thereafter; you go through hell to get a technician to your home. The customer service reps need to be retrained, as they are rude. I called in November 2016 to cancel my account, and it was never cancelled. I ended up calling several times thereafter, till I finally had it cancelled in April 3, 2017. I spent more money into the plan than I got worth of repairs. I could've bought myself a new refrigerator. I'm very saddened that such a well known company that has been around forever can stoop so low into scamming people.

Buying this home warranty was one of the worst decisions I've ever made. It was sold to me as a one time purchase, but they charged me monthly, wanted me to pay multiple deductibles for the same types of services (plumbing) and charged me fees and interest to cancel. It was a horrible experience.

After the 1 year nightmare that was "Sears home warranty", it was finally able to get out of the one year contract! I called customer service and was transferred to 3 different operators... I was on hold a total of 1 hour and 53 minutes... I am not exaggerating at all. The only reason the clock stopped then, is because I refused to be transferred again. I am now waiting 24 - 48 hours ("Business hours" is what they said. I wonder how many days 48 business hours is?) for a supervisor to call me back.

After purchasing a Hot water Tank and paying for it to be installed the next day which the total was 880 dollars it was 4 days before it was put in, and when it was delivered to my house the casing the tank sat in was damaged. The manager of the store said he would give me a discount for both mistakes but when my bill came guess what. No discount. When I got in touch with Sears they started wanting all kinds of documents faxed to them. This was my first experience with Sears and will be my last. I had them cancel a new Sears credit card I had just opened and opened up a account with Home Depot. I would suggest everyone do the same.

We are furiously waiting in hold for over an hour for assistance. My wife and I purchased a top of the line Frigidaire range from Sears 16 years ago. We purchased a warranty for the product and recently renewed the contract as the range is for our rental property. Unfortunately, the range burners stopped working and the oven door locked and would not open. We called for service and the technician sent out the motherboard for repair. It returned and was reinstalled only to find that the problem was not fixed. The process has taken over a month.

Hello. So this will be the fourth time I am having to either call or email Sears customer service in regards to my order # **. This is absolutely ridiculous. That as a customer I am having to have to contact the company so many times to find out where the item is that I purchased, especially since you have already taken my money.

My Kenmore water heater stopped working after just 7 years. I called to make a service appointment and was told that they couldn't come to the house for 2 weeks. I then called a local plumber who discovered that the tank was leaking. Even though the tank had a 12 year warranty, I decided that I didn't want to wait for Sears to send someone and then wait for them to replace the tank. Instead I purchased a commercial A.O. Smith water heater that had better ratings and was less costly than the Kenmore. The plumber also showed me where shortcuts were taken on the previous installation. I will never buy another Sears product.

Sears got me to sign up for their whole home warranty by making it sound so good. The companies they use for service once they find out the service is thru Sears whole home warranty they do not take the job seriously. Companies that great reviews do NOT do the same quality service for Sears warranty plan clients. Also, if anything does need to be replaced in the home, ex. AC central air unit, you will expect to pay at least the cost of the unit. Plus, I had to get my lawyer to talk to company that handles the insurance for Sears. They refused my claim. I was without AC the whole hot summer then finally after my lawyer got involved it was finally replaced at the end of August and I paid over $1500. So what is the $64.99 (NJ people pay tax so its a little more) you pay for nothing.

Almost 4 months of deep headache, this is the worst experience. Bought a sofa on Jan/2017 and since then they have been reschedule a delivery date and always with a excuse. Escalation team call (Yvette) trying to clean the bad experience and leaving the direct phone number, no response afterwards. Just a shame!!! Sears you should find real CEO that can make this business run properly. Last advice, don't ever buy at Sears.

I ordered and paid for a refrigerator. I was told delivery would be between 4-6 today. I waited out front of the building. We called 3 times wondering if they were going to come. Each time the customer service representative told us the driver would call 30 minutes before arrival. No phone call. No delivery. We called again at 7 pm, still waiting out front and I was told the drivers came and left because nobody was home and nobody answered the phone, so the delivery drivers went home. All lies, no phone call, no truck pulled up. What a joke. No wonder they are closing 150 stores. I cancelled my order. I'll buy somewhere else. I suggest you do as well.

We returned from vacation on February 18th, while we were gone our refrigerator quit working. On the 19th I started calling to get repair done. On the 21st the repair man came, a part had to be ordered. He would return on March 7th for repair. He came, put in new compressor, left and refrigerator still does not work. On March 14th repairman came back, work on refrigerator and it still does not work. He will be back on the 28th. So far 30+ days without a refrigerator.

CHEATING!! CHEATING!! CHEATING!! On 3/13/2017, I ordered Sears duct cleaning online and a professional came to my house. He said he has to count the ducts and review and made my bill from $400 to $7500 (approx). When I said I'm not ready for that he cut down to $1154 (approx). I signed the credit card authorization. Later within minutes decided not to get the work done and asked to do dryer vent cleaning for $189 + 15 service charges. He accepted and created another invoice and made me sign. I asked him to cancel the first one. He said I would get a call in 10 min with credit card cancellation confirmation number.

If I could give less than 1 star I would. Today I had an appointment to get my washing machine repaired. The appointment window was from 8am to noon. I arranged my work schedule to accommodate. After 6 reminder phone calls and emails about when my appointment window was, I look today on their real time tracking and my window has been moved to noon to 2pm, with no phone call letting me know this.

Called Sears Service to fix my leaking water heater. They sent out an amateur from A&E. I thought I was getting Sears Service. I guess there is no longer a Sears Service (they didn't tell me that). He wanted almost $400 for gaskets! More than a new dishwasher. They knew that ahead of time and didn't tell me that either. They just wanted the service fee $59.00. If you just want to throw away $59 like I just did, call Sears Service. Better to save your money and go elsewhere.

My dad was sold the insurance policy where the salesperson assured them all appliances were covered. In having the AC unit fixed, the claim was denied due to pre-existing conditions. Any salesperson should have the knowledge to inform buyers of the key points, especially if you're selling a policy to an elderly. I tried reasoning with Sears, as I truly believe they mislead my dad, but I was faced with poor customer service.

If you buy electrical appliances from Sears you might be at the mercy of the poor service of the Sears Repair Services. I bought a washing machine from them less than a year ago and have been trying unsuccessfully to have their technician repair it. I have been waiting 8 weeks for my machine to be repaired. Twice during this time the Sears technician did not show up to do the repair, nor did he call to make alternative arrangements. It is also impossible to call him because he does not answer his phone. You cannot leave a message for him to call you back because his mailbox is full (and has been full the entire 8 weeks). 8 Weeks later and my washing machine is still not repaired.

I went into Sears with my daughter into Braintree store and wait for 2 hours and my daughter and I open up a credit card shop around. Customer service really was awful couldn't find anyone to help us. Tried to find someone to Help us and every time asked someone to help they turn around and walk away. That is bad. No one knows what they are doing. I will never walk into that store again. Couldn't buy anything. Store sucks.

I would rate this company Zero stars if I could! My AC does not work and I called them on Saturday. I was told that they would have a technician call me within 24 hours to schedule and appointment to service it. Keep in mind that this is their product and is under their warranty. Every year I have to call them to repair the system, ie, failed circuit boards, etc. This is the third such repair issue in less than a year. They were here last August for a repair.

I have a Sears home warranty (SHW) covering my appliances. When I was first sold on it I specifically asked if this covered existing appliances since I bought a home with existing appliances. They said yes they are covered and if they couldn't repair it they would replace it with a new, comparable unit. They never sent me my service contract. My refrigerator went out 4 weeks ago. The freezer was working but the refrigerator part wasn't. The first tech they sent out spent all of 2 minutes there, didn't check anything and said he couldn't fix it. The second one that came out spent a considerable amount of time on it. After they were done the freezer stopped working.

I ordered a gas range online with Sears. The online process was smooth. I selected the installation kit for 27.99, delivery and basic hook up for 69.99, and no additional warranty. Everything seemed fine in the receipt and confirmation email. The delivery was to arrive a week later. On delivery day, I received a call saying the gas range will arrive at my house with no basic hook up. The haul away only exists when the stove is unplugged and unattached to the gas line. This is shocking considering I paid 25.00 for haul away. Where was this detail online? When I questioned installation, the men said, "That is between you and Sears." My previous bad experiences with my refrigerator from Home Depot made me tell the deliverymen, "I don't want the gas range." They passed my house. I stopped a possible nightmare in delivery, but my customer service experience was no better.

It has been over a year that I've been calling for services for my washer. They have came out a few times and yet still I am having the same issue. I was aware that if a tech comes out for the first I am suppose to pay a $60 fee, and if they have to come out for the same issue there is no service fee. Today I had to call to schedule a service for the same product and now I was told that after 90 days then I have to pay a $60 fee, which I wasn't aware of from the beginning of me signing up. I am very dissatisfied with their service. Customer service is the worst.

On 3-12-17 I ordered 5 sets of dishes each on sale for 62.99 x5. When my order came through and I got an email receipt it said I was charged 69.99. I called Sears and said it's on sale for 62$. She said "that's what you were charged". I argued for an hour explaining that I got charged 69$ each. It says it on my receipt... she couldn't help. I went and talked to another rep. He found the mistake and fixed it for 62$ each. My total for these dishes was 319$. I found the same thing on Kohl's for total of 260$ With tax included! Plus 40$ Kohl's cash! I called and cancelled my order at Sears right away the same day. 2 hours after I made the order.

My husband and I were in the process of buying a new house. We decided to get our fridge, washer, & dryer from Sears because they had layaway and our house wasn't going to be built for another 2 months. We finally moved in and paid the layaway off. We had a date set and the day before we got the call saying our delivery would be between 4:30-6:30. We waited and the time came and passed. Finally, at 7:30, delivery showed up with only the hookups for the washer and dryer. We asked if there was more in the truck to which they laughed and said no and left. We called customer service who was of no help. They told us that the order was cancelled then when we asked for a manager they told us that the order was delayed. We then ended up going to the actual store and they called and emailed. They found out the following day that the whole order was deleted from their system.

I bought a 50 gallon water heater from Sears, I'm thrilled that I bought the full warranty. It was installed by plumber, worked for year & couple month. Then Sears had to put in thermopile, then it started putting itself out. Had Sears come again in Nov. But they couldn't find anything wrong with it. It kept going out. In March 14,'17 they came again. Nothing wrong, it did it again on 3-15-17. AGAIN NOTHING WRONG!! So once again called Sears, after 1 & 1/2 on the phone after the serviceman refused to come back, they ordered everything that could be replaced. So it's Thursday so maybe I will have water heater in a week or so. Very soon I will have the money to get a tankless heater. Then I'm going to take this PIECE OF ** to the local store & give it back to them.

I purchased a washer and dryer from Kenmore, thinking that they would at least be the same height. When I wanted to exchange the dryer I got transferred to customers services that did not speak clearly. Very hard to understand. They wanted me to give them my credit card, for the difference but could not give me an online receipt which I thought was strange. I then purchased a prepaid credit card which they claim they cannot accept. I was transferred to 5 customer service, they all didn't speak clear. At the end, I just decided to keep the stupid dryer. And Sears will never see me again in their store...

The first time I called Sears today to ask about the cost of shutters as between their products I was transferred, told I had been transferred to the wrong department, by the person who then picked up the phone and then told I would be transferred on further and then I was hung up on without further contact from Sears. I directly called back and got Serge in Montreal, the same person who transferred me incorrectly. He was going to direct me back to exactly the people who had just hung up on me. I told him that I just wanted to ask the shutter people about a pricing q. He said that I could not be in contact with the shutter people directly, unless I provided a home address. I said, "you don't need to know that as I just gave you my name and my contact phone number and the subject of my call." He said that I was not allowed to talk to his manager and that he could not pass along my message to the shutter people.

I only gave one star because there was no way to give less. We have been waiting a month to get repair tech to repair leaking washer and dryer that won't heat. Now I am told I have to wait another two weeks for services. No wonder Sears is failing. DO NOT BUY APPLIANCES FROM SEARS unless you want to do without service.

Excellent response from Sears. Very pleased. And the repair we asked for was done in a professional and timely manner. Thanks.

Purchased an elliptical on the Feb. 16th was to be delivered on the 24th. Took the day off work to receive, no one showed up. Sears calls again on the following Tuesday to say "your order will be out this Friday." So my wife took a day off to receive but nobody showed up. Call Sears.ca to ask for some sort of compensation, no commitment was provided and one month later still no delivery and Sears is asking me if I received my elliptical yet, because they have no idea where my shipment is. Long and short of it is my family took two days off work to be home when Sears.ca said they were coming, they did not deliver and we are out $400. I'll not shop at Sears for a very long time and even longer until I try their online department again. Brutal service and I spoke with 5 or more employees/managers over a period of 27 days, and no elliptical.

I cancelled an order. I was told it was cancelled and not to worry. When I asked for a verification number I was told an email would be sent to me with all info. I never got email and now I see the order was processed and could not speak with anyone. I will never deal with Sears again if they do not make this right. This is so aggravating.

I have spoken with the customer service people multiple times. They tell me the technicians will help me, and, I am under the 90 day warranty. I have a recall on my machine. The first technician came out and put the wrong part in my machine. He was outrageously disrespectful to me. Of course, he refused to wait to see if the machine worked because he knew it was the wrong part. Then, I rescheduled to have the correct work done.

I have had a Sears maintenance contract for 10 years paying $600 per year for my appliance. I had an issue with an electric Dryer. I called Sears in January to have it fixed. It took them until March 9, 2017 before they discovered the issue. It took 3 appointments. In the time being I had to rent a dryer at my personal experience and paid over $200 in laundromat expenses. I was so displease with their service that I'm cancelling my contract.

I live in a small town in North Carolina. It took me 3 weeks to get an appointment to repair my washing machine. Half an hour after they were due, they called to cancel and then so graciously rescheduled me more than 2 weeks from today. It shouldn't take 5 weeks to get a technician to you. At 61 I think I learned another valuable lesson. SHOP LOCAL.

It's been a frustrating three months. The first dishwasher was broken, the second one leaks! Every call into Sears is a maddening experience, and now total they have been to my home four times. Now they say they can't refund my money as it's taken too long, even though scheduling each installation or repair visit takes a couple weeks, and they didn't show up one time on the scheduled date. Please, please take my advice and don't use Sears for anything. I know they are close to going out of business, which is another reason not to use them for anything.

We noticed our 2 1/2 year old Kenmore Elite refrigerator was not cooling and called for a repair on February 28th. Sears sent out a technician that same day because they said our repair was an "emergency". The technician said it was the compressor and said he would need to order a new one. The next available time for Sears to send someone to install it would be Friday, March 10!!! Seriously?!? The part was delivered on Monday, March 6th! March 10th rolled around and the service technician shows up around 1 pm and come to find out he didn't have any gas for his welder to install the new compressor! Really?!? One would have thought if you're going to be welding a compressor you'd need to check to make sure you had gas before you showed up at the customer's house.

Was given a time the tech would arrive between 1:00-5:00 pm. After tech did not show at 5:00, I called Sears and was told he was running late and the new window was 5:00-700 pm. Still no tech then, call again and told I have been rescheduled in 14 days for the "service" call. Never received a call from Sears about delay let alone the ridiculous 2 week wait for repair. Cannot imagine how this company stays in business. This is in the top five of all time worst business dealings ever. There will never be anything Sears in this house again.

I bought a refrigerator 5 months ago and they never gave me a manual. Now the refrigerator is saying I need to change the air and water filter. I called the store but after trying for 3 hours and never getting a person, I asked for management. Never got them either. So I called customer service. They told me, "The air filter was in the back of the refrigerator." I should pull out the huge thing and replace the filter. I said, "I couldn't do that" so they made an appointment.

After 2 horrible experiences will never use them again. Called a week ago to schedule repair for my dishwasher. Had to wait a full week for the first appointment. Had a window of 1-5 p.m. Technician called at 2:30 to say he would not be able to make it today because he had too many other appointments. He could not reschedule and told me to call main scheduling number. Rather than correct their mistake by offering to send someone out first thing in the morning, the best they could do was offer me their next available appointment, which was over a week away. The best they would do is offer to send someone sooner if there was a cancellation. Told them to forget. Called local repair shop instead and they are sending someone tomorrow. The last time I called Sears the technician just never showed up. Gave them a second chance this time, but never again.

Last Wednesday March 8, 2017, when I wrote about the ongoing repairs of our refrigerator. Sears benefits department was contacted and they submitted request about replacement of our refrigerator. The water dispenser had stopped working in November 2016 and the ice maker stopped working on March 3, 2017. Had various parts replaced but still didn't work. Even on March 9, 2017, it started leaking water. Called again to see if technician was still since he was scheduled to return on the 9th. They informed me that I had been approved for replacement but they didn't know amount of value. Later on the 9th, did get email and automated phone call. Yesterday we picked a new refrigerator and will be delivered tomorrow. Sears will be removing old and installing new refrigerator. Thank you Sears. Grateful this experience is over.

I called and spoke with a representative and explained that I am in Iraq and would like to return a pair of work boots that are causing a rash to my legs but won't be able to meet the deadline because of my location and would be returning on leave in May of 2017. He told me to hold on and he was gong to speak with a manager. I held on for 8 minutes and the call hung up on me. This is not the description of customer service.

I purchased a Samsung refrigerator and the ice maker freezes up and it isn't under warranty so I called Sears. The initial tech that came out attempted to repair and I was not charged anything since there was a manufacturer bulletin for this situation. However the freezing issue continued. I called Sears back and was told that since I was calling within the 90 day warranty period that they would send out another tech at no charge. Eventually, another tech was sent out who immediately disputed that the work should be done under warranty. He went out to his van and came back in telling me that it would be $279 to repair. I immediately declined because I didn't have confidence that my spending $279 would actually resolve the issue.

Call Sears to check out my range because it was not working. They came out, could not tell me what the problem was. They was not knowledgeable at all with the range which was a Kenmore Elite range. They asked if I had the manual to the stove. If this is your job and you are charging $89.00 you should know this equipment and be able to tell me what the problem is. They could not figure what was wrong and told me they think it might be the thermostat. They never tested the thermostat just gave me an estimate for over $400.00 to fix something they think is wrong. I feel this is such a ripoff. Call Sears to complain they said "you can't get your money back." I should have read the reviews on the repair service then I would have never used them. They should not be allowed to do business in GA. I call an independent repair company they told me the touchpad was bad and the motherboard was bad.

I've had a switch on my cooking range broken and I just want Sears to replace a switch. The technicians aren't well trained. They worked when the power is on, short out and broke 2 other parts that used to be good. Thanks God they don't light up my house. Then they lied to me, asking me to pay for their errors. Finally the second technician told me Sears can replace my range for 500 voucher. My range is worth more than 1000 and they only offer 500, and don't give back 130 repair fee. I argued and they just keep telling me it takes a century for their manager to look into my case. Never ever found Sears technicians to fix your appliance. They are third party people and aren't trained how to operate safely, how to diagnose problem properly. I even wonder they have certificate or not! And Sears, is the most unfriendly company I ever see.

For the last 40 years have purchased home appliances from Sears. October 2012 purchased heavy duty GE Washer and Maintenance from Sears. March 2015 service performed as washer continually off balance and water remained when cycle completed. Told by service tech problem due to washing heavy blankets and rugs. For three years never had a problem. Informed heavy duty washer not designed to wash these object and that too much soap was their other issue. Also informed that is just the way it is with equipment these days. Followed instructions and found could only wash small loads of laundry and nothing heavy. Still surviving on a worthless washer.

We have a side by side and it has been out of service for over 2 weeks. We have had 3 service calls and now we find out that the part we need is no longer available. I called Sears this morning and they told me to call back in another week to see if they have been able to find the part. We have lost food and of course it is not working out well with the service. This is unacceptable.

I purchased a warranty on my Kitchen Aid Dishwasher from Sears in June 2016 two week after the original warranty ran out. This is a vacation rental property. My rental agent had already had their technician look at the machine and they wanted me to purchase a new machine. I had them get a second opinion. That technician said it needed a drain pump and motor. I google the part and found out it cost $130. That's when I called Sears and they offered me the contract. They called to set up an appointment and I told them to call the house as a tenant was in and schedule with them. We arrived in November to discover that the dishwasher was broken and precious long standing tenants has left me a note saying that people had been out, but no one fixed the machine.

I purchased a dryer online on Feb 7th with a delivery of Feb 21st. I took the day off to receive my dryer and no delivery. I started calling customer service on Feb 22nd and they would have to check warehouse and get back to me... NOTHING... I called day after day and received the same "warehouse/backroom" line. They will always say they will get back to you. NEVER... to date I have spoken to 3 managers and after the third one I still have no dryer. I was told on Feb 28th from the second manager that dryer has been sitting in the Vaughan warehouse since Feb 15th and oh they don't deliver to my postal code. Are you kidding me.

On March 26th 2015, I purchased a complete set of kitchen appliances from Sears Kenmore ELITE at more than $8,000. On March 2017 (2 years later) I called SEARS for support as the Microwave C970-41953 has intermittent working problem. I was willing to pay for the repair, but I was told to find myself support on the Market as SEARS no longer provide support for their Microwave. If you think to buy from SEARS for their ''quality support'' FORGET IT they don't stand to their product. I will NEVER buy from SEARS anymore.

Never again will I purchase something from Sears, nor would I recommend them for any item! I have had the worst experience the last couple months after I purchased a treadmill online. Please note I ordered it Jan 16th and still do not have an operable treadmill for my use! Online order Jan 16, 2017. Feb 1, 2017 delivery was schedule. Feb 1, 2017, I called to confirm timing of delivery. Discovered someone on Sears end canceled my order - still have no idea why this was done.

I ordered online over President's Day but the cart didn't process my order for some reason and by the time I had reloaded it, it was 12:10 am so I lost my President's Day sale prices and had to pay $150 more. Ok so delivery was supposed to be 2 days later. They called at 7 am the morning of to confirm and I had taken off work to be home so I confirmed and waited and waited and waited. Finally at 9 pm they told me their truck broke down. I tried calling the main customer service line and they said they could have everything (washer, dryer, fridge) out in 2 more days but I asked about the sale prices I lost and they said ok they would apply a discount of $80 but I would have to cancel the original order and place a new one but for sure I could still have delivery in 2 days.

I put a washing machine on layaway at Sears.com and paid it in full. At the end of the layaway process, I waited for an email telling me when the item was ready for pick-up. After waiting three weeks, I called the local store and no answer, chatted with the on-line Sears consumer complaint staff, who called the store, apologized because the store is experiencing shortage of staff and told me the washing machine was in bin and still ready for pick-up. I went to the store - no item, the store associate told me it was either returned to stock or someone else picked it up (identity theft?). Further, he said he hates Sears.com and people should just come into the store for layaways, and the store is not affiliated with Sears.com so he cannot help me because he cannot view Sears.com transactions.

I would tell you for many years I have been totally satisfied with Sears but alas that has come to a screeching halt. First of all they tell me that they couldn't get to my area on Long Island for a week but of course could sent one of their affiliates. Well to say their affiliate is a very sketchy company called Harp Home Service who is in Babylon, NY is an understatement, rated 1 star in customer satisfaction!! Bloody wonderful for me. I advised them that we had an infant in the house & if they could expedite the parts that would be so appreciated. Well here I am 14 days later and still no part has arrived to the company. Sears please stop outsourcing your customer service representatives to another country. They talk in circles and although they try to be somewhat accommodating they lack any knowledge of business know how. Sears if you cannot handle your customers, hire more qualified people. I will never recommend Sears again.

I bought a townhouse and figured a good idea to clean the ducts and dryer vent. The first time they came they damaged my wall which was never repaired. After they left I pulled out my filter to find dust balls in the unit and on the filter. I checked my vent registers and found evidence of dust. This service which starts and 150 plus 100 for the dryer turned out to be over 500 dollars. So I called and complained and was told they will redo the whole service. So next the guy shows up and says what's the problem. I show him and he takes a little vacuum and sucks up the dust. They also tried to sell me an evaporator cleaning for 300 extra which I declined and found out later didn't need. I will never use any Sears service again.

Very, very bad experience. I had an appointment for carpet cleaning the day before my new tenant moved in. The service people never showed up. Didn't call. Didn't answer any of the number for services. I had to ask the tenant to change the moving date which caused problems for her with U-Haul and her plans around it. Had to pay double to another company to get the job for me last minute. And when I finally found someone at Sears two days later, they said there is nothing they could do at this point and the phone was down!!! I do NOT recommend Sears services at all. Would pay more, but be respected.

I purchased a Sears home warranty for appliances and used it for the first time for a washer repair. This will be the last time it's used because I will cancel once this issue is resolved - if it is ever resolved. Under the warranty, I pay $60 for a service call to repair an appliance. If the cost of repairing is too high, then Sears is supposed to replace the appliance with a comparable appliance. The repair person showed up a week after calling and spent five hours tearing apart my very basic five-year-old washer (which I could replace for under $500). After five hours, the machine still didn't work. He set up another repair appointment (without asking if it was convenient for me) because he needed to call in another person to complete the repair.

Did you know...YOU, the consumer, are supposed to KNOW that Sears Home appliance stores aren't a part of Sears. Did you also know, they don't honor prices between the stores. Did you also know, they won't help you locate an appliance, if you happen to be screwed over by a home store, after spending $2500 in the previous month, at said home store. Don't expect customer service, and you won't be disappointed. My advice, in hindsight, would be to just go to Home Depot, or ANYWHERE else. Steer clear of this dilapidated brick and mortar of yesteryear. Way past its prime.

I decided maybe I can order myself a nice GSHOCK watch from Sears. Well, straight to the point, this watch was broken and not working properly and not refundable. They send me an email asking me to contact Casio GSHOCK for warranty. Lmao. Another letdown??? Sinking boat.

I ordered a washing machine online to be picked up in the store. The ordering process said it was available for pick up today. When I received the confirmation email it then said "available for pick up 5 days later", so I called and cancelled the order and elected to repurchase the washing machine with free home delivery in two days while on the same phone call. Great, easy, OH NO!!!

Sears never honored 90-day service guarantee (and more). Last year, Sears Home Services came to service my washing machine and installed $198.24 in parts and charged me $158.36 in labor. Immediately after the service person left, the washing machine broke down again. I contacted the service person and was told if I purchased a new machine, Sears would credit the cost of the parts and partial installation (he wasn’t sure about the portion of the labor credit). I was also advised by the service person not to dispose of the machine as they might want to come back and remove the parts. I called Sears that same day, explained the problem and ordered a new machine for $1074.74.

First issue: My hot water tank went out, & we had to wait 7 days for the first tech to come out. The technician came out took forever cleaning it out. He ran my card 47 times, because his computer wasn't reading my card correctly, I asked him, “why do you keep running my card etc?” He said, "something wrong with your card". I said “no nothing is wrong with my card. I left work, got gas, and came here to meet you, same card no issue”. My bank calls during this conversation to alert me that there is a temporary block on my card for fraudulent activity, from Sears merchant. I offered to pay in cash that I had to return to work. He had already been at my home 2 hours at that time, he said, "no cash, sorry". I say “you have to figure this out”! Tech calls his boss after he's been at my home now for 3 hours, to tell his boss a lie, that something is wrong with my card.

Sears has truly gone to the DOGS. Services is horrible! I purchased exercise equipment online (Proform 230) on Feb 11, 2016. After the purchase, I received notification that delivery would be on March 3, 2016. Can you believe I got a delivery date for THREE WHOLE WEEKS AFTER MY PURCHASE. Ironically, you can pick this item up in the store today. I called customer service 3 times and was routed to Sears staff overseas. After informing me there was nothing they could do about this, I was conveniently disconnected. Buyers should make a conscious decision to not spend money in places service is less than standard. I will not be making another purchase in any SEARS store.

Not only are employees rude, but the manager, Suzy, is unprofessional and curt, top that off with a very bad attitude. I saw a 63" flat screen TV online for $1,500.00. I called the store for more information. Suzy answered the phone. I told her about the TV that I saw and she said that Sears hasn't sold TVs for years! I said that I saw it online. She said, "You can believe me or believe what's online; it's your choice." Then added that the website has not been changed or updated... well, maybe someone should do that instead of misleading the public! Then, I called customer service to complain. A rep from the good, old Philippines answers the phone. She puts me on hold then returns saying to call back later due to high call volume. This company is a joke!

The delivery fee is $70 and that's fine but when you pay $70 you normally get delivery & setup. I was honestly told that other items get set up. My permanent disability husband can not carry this and his wife with two knee replacements and several back surgeries obviously cannot handle it either. It will be delivered to room needed in but that it. I'm just curious why setting up this simple futon cannot be assembled. They say it so easy but it's not for us. Scheduled delivery is Monday. (2-27) We really need help with this. Please check your policy for disabled Vietnam Veterans.

I would have give Sears zero stars if I were able. I paid $400 to replace a part on my Kenmore washer. A technician that Sears sent out told me this part would fix my washer. It did not. A second technician was sent out the next day (only after complaining and staying on the phone almost an hour because they kept telling me it would be another week before someone could get to us). The second tech quoted us just over $1100 to fix. No refund or credit on part we had just purchased less than 20 hours earlier. No apologies, no kind of resolution. I will NEVER deal with Sears again. I would rather spend twice as much money at another store than have to deal with horrible customer service. Lesson learned.

Do not join Sears Home Warranty Service! I could go through a long detailed explanation as to my experience, but will not bore you with the details. If you want to: Wait home all day (lose a day's pay) and then have servicemen not show up... then join. If you want to have to book multiple appointments because repairmen are not trained, do not carry basic parts or come prepared with help to move an appliance... then join. If you want to call for repair only to find out after they leave that they have caused other problems with your appliance... then join. If you want to sit on hold for hours... then join. If you want to be treated rudely by servicemen, then join. If you want to believe that they will replace appliance... then join.

Bought items and earned "Shop your Way points." Long story short, account hacked and someone in New Jersey ordered item and used all of my points. Called several weeks back and stated they needed a two days and would refund my points. Called several more times since and keep getting same answer... two more days. Their customer service is horrible. Twice I am unable to understand the person answering the phone and their automated system is hard to get past to talk to a person. Never will I buy a single thing at a Sears again, and this comes from someone who has a woodshop and almost every tool is Craftsman. Boo to Sears...

Sears put a new garage door in today and I have to say I am impressed with the service. Everything was on time and went smoothly. I have also used them for carpet cleaning and again very happy with their service and products. I will continue to use them in the future!

Nothing provides more irritation than going to a business's website to make a purchase, attempting to add an item you LOVE to your cart, and then being told that you can't. Why? Oh, well, because the item either isn't available at your local Sears store for pickup, or it isn't available anywhere in their shipping network. Really?!?! So why is it even on the website, I ask myself... Well, actually I'm trying to ask Sears telepathically, but have yet to receive any vibes in response. All jokes aside, as a customer I'm annoyed by this. Sears, you should know that I am a loyal Amazon customer, and your obsolete website and fulfillment practices are a serious turn-off.

I purchased a washer and dryer in the store and opted for the home delivery option. My scheduled delivery was 2/16 between 8 and 10 am. I asked them to make a notation for the delivery driver stating to contact me 30 minutes prior to arriving, so I could ensure that my pets were put up. I explained to them that I have a 60 hour per week work schedule, so the delivery time needed to be accurate. I received a call from the corporate office around 10:30 am stating that the delivery driver had driven by my apartment, concluded there were no available parking spaces, and left.

Do NOT buy this home warranty. I purchased my "home warranty" on December 29, 2016. The first payment was charged to my credit card by Sears on January 30, 2017. On Wednesday, February 1, 2017 I used the dryer without incident. My dryer (which is only 16 months old) quit working on Thursday, February 2, 2017. The repairman came out and told me I needed a new motor and blower. I was told by him that he would order the part and return to replace it. The people at Sears Home Warranty claimed it was a pre-existing condition. They made numerous misstatements about what they claimed the repairman told them. I called with the repair company on the phone and they informed Sears Home Warranty that their so called "facts" were incorrect. The person on the phone from Sears just kept saying that it was denied. This is ridiculous! I would never recommend this company to anyone. They are a rip off.

I ordered a refrigerator for a rental property online and paid extra for next day delivery. The tenant stayed home from work to accommodate the 8-5 window for this delivery. No one ever called him and no one showed up to deliver this refrigerator. I called Sears.com to figure out what was going on, they said the driver went to deliver, but no one was home. This was completely untrue. I spoke to the driver and he described the location with a "long driveway", I explained that he must've gone to the wrong place. He argued with me and said the refrigerator would be delivered the next day.

I was sold a service agreement on my Sears dishwasher. Technician told me that the racks are covered as I have had problems in the past with racks breaking and that was the whole reason I purchased the agreement. When I called because my rack broke, after being on hold for a lengthy period of time, I was told racks are not covered. I complained that I was sold the service agreement under a lie. They then put me on hold so I could speak to someone about getting a "pro-rated" refund on said agreement. They never returned to the line.

I called Sears to have a repairman come to the house to repair: 1. Sears GE stove burner. 2. Bosch dishwasher. 3. LG stacked Washer Dryer drip. The person showed up, looked around & told me where to go to get the repairs. He had no apparent repair skills nor the tools needed. I now have an $89.00 bill that is accruing at 1.5 % per month... since last Dec. I called the collection agency and Sears customer service to dispute the $89.00 which went nowhere. I will never use them again or future purchases. This review does not even rate one star!

The worse warranty you could buy is Sears appliance repair warranty. They have been to my home at least 6 times and patch up the machine and refuse to provide a new one as promised because what they don't tell you is that they have to change parts at least 4 times before they will consider changing your machine. That is after you have to take days off of work to accommodate their schedule because they don't work on the weekends and you have to sit and wait around all day and hope they actually show up. I've been trying to get them to come back to my home to put in the parts they ordered weeks ago and they still can't make. I believe they are actually waiting for my warranty to expire next month to tell me that I have to pay for the repair or renew my warranty. That will never happen. This is the worse service I've ever experienced, no wonder they are going out of business!

We pay annually for a Sears Home Service Agreement. Recently our dryer stopped working (not heating at all). We called for service. They scheduled someone to come out two days from that day within a 2 to 6 window. My wife took the afternoon off from work to be home for the service. At around 4:30, when no one was here yet, my wife went to the scheduling website to check the status of the service. They had apparently changed the window to 6:15 to 8, without telling us. At 5 my wife received a call from the tech who said he was about 45 minutes away.

About a year ago I had a problem with my washing machine. I called a Sears repairman to fix it. He was able to fix it but then mentioned purchasing a home warranty plan that would cover issues like this in the future as well as my other appliances in my home. I was given a discount on the repair for joining the program. I have been paying the monthly installment on the plan for 7 months now and my washing machine has new problem - water leaking! I filed a claim and the repairman showed up promptly. He found the cause of the leak but then advised me that the repair was not covered by the warranty. (The warranty only covers MECHANICAL problems - I had a hole in my soap dispenser - not mechanical). It would cost me $619 to repair the leak - I might as well buy a new washer.

I will NEVER do business again with SEARS. We ordered a glass table for mom for Christmas on the Sears website, which states "Our Marketplace Guarantee: We want you to shop the Sears Marketplace with complete confidence. If you're not satisfied with your Marketplace experience, Sears will work to fix the issue. If we can't, we'll refund the cost of your order and shipping - up to a $2500 total." The table arrived broken. When I called Sears, they said it actually came from one of their vendors - Unbeatable Sale, so I had to call them. After a huge runaround and weeks of stalling, they finally refunded the price of the table, but not the $43 shipping!

I must have been nuts, but I contracted for Home Warranty a la Sears! I have a recurring fridge problem, like it doesn't get cold! Duh!! This seems to me not to be a particularly challenging problem for a technician that might actually be competent. But again, this is Sears, a company in a death spiral. A company that will not make it thru 2017 without filing a BK. So, we wait for a third visit from the apparently one refrigerator tech Sears keeps sending me. I am not expecting a resolution because Sears excels at failing.

Wonder why Sears is failing? The way it treats customers just might be why. I received a Christmas gift, a month beyond when it was purchased. Sears has the most stringent return policy (30 days) known to man. They, out of some gracious courtesy, for Christmastime purchases extended their return policy, to Jan 31st. As I don't frequent Sears I had no knowledge of this exception to their policy. I tried to return the item today for a credit to use in store, only to be told that the 30 day return window as stated on the receipt has expired. When I stated that the gift was purchased 30 days before I even received the gift, I was told that for Christmastime purchases it had been extended to Jan 31st.

The delivery guy refused to lift appliances over banister. He claimed he has back trouble. In 70 years of owning this multi-dwelling the banister has never been an issue with any other company. I have had appliances larger and heavier brought up to apartments with absolutely no issues. Upon ordering, the charge was put on my credit card immediately but Sears says they cannot credit for 7-10 days. I need to order appliances from P.C. Richards on the card and have to wait for the credit. I am also losing a half month rent on apartment. I will never shop Sears or Kmart again. This issue is very upsetting and costly to me.

We always have great performance from Kenmore appliances. We have bought multiple appliances over 25 years from Sears. On our last purchase of a new dishwasher we visited our local Sears store and found a eager young employee that was polite but not very knowledgeable about appliances. We as a family answered our own questions later by investigating online. We then found by ordering online extra discounts not told to us at the store. We ordered our product online and that went somewhat OK. The person on the phone had a heavy accent and hard to understand.

Service technician came out to repair our washer and repaired the dryer vent hose that was crushed do the washer jumping around during fierce agitation. He ordered the necessary part for the washer and provided us with two receipts. One was for the washer, and the other was for repairing the vent hose. Both were covered under our service protection agreement.

Called last week and was told service repairman would be at my home from 1-5 p.m. The guy called at 3:30 to say he couldn't make it and had no rescheduled time. I would have to call AGAIN to schedule another time. Then he couldn't understand why I was upset after reworking my appointments to accommodate Sears' schedule.

I am very disappointed with Sears. I bought a stroller 3 months ago online. The stroller was delivery at my house. After 5 days that I bought it, Sears returned the money that I paid without my consent. So I called to cancel the order, and on this call I was informed that it had been canceled. After 10 more days, the stroller arrived at my house I was charged again. I called many times trying to take it back and finally 15 days later, they came to pick it up.

Around the holidays I purchased 2 packages of men's boxer shorts. I opened one pack and wore them a few times but after the fact I realized that I did not like them. Just yesterday I decided to take the unopened package back to Sears so I could exchange them for a different brand. Not only was I only wanting an exchange for the one pack but I was also wanting to buy a second pack of the other brand. So just to be clear I was only asking for store credit for 1 sealed pack of unopened boxers out of 2 I purchased so I could use that credit to put to spending more money on 2 new packs of a different brand. The guy at the register looked up my phone number and seen the purchase, he then proceeded to tell me that he could not return them due to it being 33 days after the purchase.

Went in to VAN NUYS, CA SEARS store. Feb 11th around 7pm. Needed a microwave - the TWO salesmen on the floor barely noticed me, they were talking to each other. ONE was USING the exercise machine!! And the other was sitting!! When they finally noticed me, it was like they were doing me a favor. After a terribly rude interaction with the taller one, he walked away! Dismissive.

I was told that the $99.00 diagnostic fee would be applied to the cost of the repair when I scheduled the repair visit. Part cost $170.61 and I was charged $219.00 for 20 minutes worth of labor to install. That is no exaggeration! 20 minutes, I timed him. When I asked about the $99.00 that was supposed to be used towards the total cost I was told that the $99.00 was "embedded" in the labor cost. If I wanted him to thaw out the drain line, it would have cost $481.00. If that isn't an example of an out and out lie and price gouging, I don't know what is. I will never do business with Sears again!!

Last year I had warranty work performed on my Kenmore Washer. They first shipped all the parts that would have to be replaced. The volume and size of the boxes that arrived would equal to that of a Volkswagen. Three service men arrived a few days later and spent hours and hours in my home tearing down my machine until there was nothing left but the shell. They re-assembled using the new parts that had been shipped. During the course of this procedure, one of the service people walked into my home office and announced they weren't really a washer repair tech, that they were a dishwasher specialist, but the "other guy couldn't make it." Great, just get it done, I thought. Afterwards when I used the washer, I noticed some noises that had not been there before. Not too concerned since there were all new parts, I thought adjustments had to be made.

My name is Victor ** and I live in ** and my phone number is **. In past days ask a technician to review the washing machine LG Model # WM2016CW, Serial # 908KWYP00488. Effectively as I visit a person on Feb 01, 17 at 08:44 that technician did not have anything. I think that in their place they sent an anti-technician which opened the lid of the machine and conceptuo that had to change the wiring system, and Motor and gave a quote whose value amounted to $ 555.34, ie almost the value of a new washing machine. How did an individual who took 16 minutes to do the repair quote without actually checking the appliance, say that the wiring should be changed without making any proof of it, say that the engine was burned when the engine was seen to work? Technic ridiculous, is the appreciation that I have of it.

Sears home warranty has been out to service our Sears Kenmore Elite refrigerator nine times in the past 12 months and it is still not running perfectly. One of three things is evident: they are instructed to do the least expensive adjustment or the technicians have no idea of what they are doing or the appliance is extremely poor quality. I no longer recommend anything with the Sears name including the warranty service.

Zero rating is more like it. Called Sears Warranty because I have a whole house warranty and pay $60 a month for it. My heat went out and it was about 15 out, and I have two children in the house. This is my only form of heat. I placed a call at 6 PM on a week night and was passed from a woman in India to a man with a Southern accent who took my information and was very nice trying help find someone to come out. I was on hold for 55 minutes and told by the rep that he was trying to get someone to come out but couldn't guarantee it. What? Why do I pay for this service if you don't have employees who are available to make repairs? He said they use third party vendors. He finally said he found someone to come and do the repair but that person would take at least two hours to get to me, ok fine. Didn't have much of a choice.

Wow what lousy customer service! Let me tell you the service technician is lucky that I am a better person than the company he works for!!! I live about an hour and a half from where the technician was traveling from. Let me tell you, I wanted to leave and let him drive all the way to my house and not be there so he would have wasted valuable time like I did! I waited from 8-5:50 for him... my entire day! I called customer service and what little customer service did I receive... I was appalled at how lousy Sears customer service really is! The guy on the phone offered me a $10 gift card, I laughed. Are you kidding me. I don't want your gift card. I want you to improve your service for all customers!!!

Our washer broke down Jan 25, 2017 and we called Sears customer service since we purchased extended protection plan. First tech came replaced the part called HUB. After the tech left, I immediately try to load to check if the issue is resolved and still having problem. I called back so they send another tech the next day. This time 3 parts were needed, the sub rotor, bearing and Basket ASM. The tech issued a ticket and schedule next appointment Feb 8, 2017 from 8-12nn.

Sears service is garbage. First and last time we will ever purchase an appliance from Sears. After purchasing a Kenmore wall oven from Sears in mid-November and numerous tries to get the oven fixed we are still here in Mid-February with no working oven and two small kids. The first time we used the self cleaning feature the oven locked and would not open. The first appointment we had was a no show. The second outside repair person came after a week and a half and was unable to fix the oven and said a Sears tech needed to come. We had to wait another few weeks for an appointment.

It was my husband who got suckered into their master agreement service for appliances we already own. The dishwasher broke, took weeks to repair because they never have the parts and it takes them 10 days to order the parts, even though I can magically find them available immediately online and have them express mailed. The same with the washing machine. Three weeks to repair a washing machine. This is a waste of money, unless you can wait weeks for anything to be fixed.

Bought all home appliances through them dishwasher, snow blower, refrigerator, vacuum cleaner, gas stove with protection plan. When snow blower broke and it has protection plan on it, they make me run through the loops from one tech to another and nobody is there to solve the problem. Their protection plan is scam and I need to go ahead and pay somebody to fix my snow blower at this point. Bought appliances worth of at least 6k last year. Will not do any business with them ever and tell my friends and family, not to do so ever. Good luck to you scammers, who earned my hard earned money.

Worst Company to deal with. Purchased a refrigerator at the store in Waldorf MD. The plan was for free delivery and remove old one and replace with new one. The delivery people showed up, looked at my current refrigerator and said, "We cannot install your new one because you don't have a valve right behind the refrigerator." Really, if it needed a valve, why didn't Sears tell me that the last time they installed a refrigerator here since my current one is also Kenmore. They were going to just leave it and go. They got customer service on the phone and said that this was the best they can do. Really? Best? Well that wasn't going to work for me. After further conversation getting absolutely nowhere.

I purchased a Kenmore silver French door fridge in Sept. 2015. In Jan. 2017 it stopped cooling. I contacted Sears and they explained that my options were to either find a repairman myself, enroll in their warranty program or pay for repair out of pocket with their vendor. I chose the warranty. I regret this decision. They subcontract with a company that sent a worker who appeared to barely have a working knowledge of the appliance he's trained to fix. After the repairman fiddled around for 3 hours he stated the repair would exceed my warranty by $300 and that the part would have to be back ordered with a wait time of over a week. So essentially I'm paying $600 a year for a useless warranty and paying out of pocket for a repair that I later found out cost less than $50 to repair had I used a private source. Buyer BEWARE. I recommend not purchasing this warranty. It is not customer friendly. It feels like customer fraud. Lesson Learned.

We purchased a Cabrio Whirlpool washing machine 1 and 1/2 year ago and purchased the extended warranty through Sears. What a NIGHTMARE it has been. Washing machine has been broke since November. Sears has sent A + E factory service out to home 5 times. Still not fixed. Bearings relaxed twice, tech damaged washer drum during the repair without proper tools. We've had to go buy new washer and we are still waiting for the Tech to come again. We are extremely frustrated with Sears and Whirlpool. We've contacted Whirlpool with no reply. We've talked to so many service members of Sears and get the "runaround". We will not recommend Sears or Whirlpool to anybody. Very Very disappointed. Paid $1,100 bucks including the warranty for Nothing but a Major headache and a piece of JUNK.

Like many of the Sears complaints on this forum, mine too mainly deals with their poor Customer Service. I'm posting this complaint to share my experience and shed any additional awareness as to how poorly Sears can handle their customers when problems do arise. On 10/21/16 I had a scheduled visit by a Sears Home Services AC technician at my residence to check my 22 year old non-working residential R22 central air system. The advertised charge was $69.00 for the visit & diagnosis. I was with the technician during his entire short stay.

Had an appointment scheduled between 1-5. Took off work, tech called at 2:50 saying he will be there between 4 and 5. At 3:50 he calls back and says that he will not be able to make it. Then he tells me that I have to call the service center to see if someone else can come out. After speaking with three hard to understand customer service reps, they say they cannot get someone out today. Very unhelpful and I will not do business with any Sears affiliated company again.

About 1 1/2 years ago one of the apartments in our complex caught on fire and destroyed six apartments. The resident was blamed for the fire even though he claimed that the microwave caught on fire. About five months ago my microwave (same oven) turned on by itself. Fortunately a friend and I were sitting in the kitchen and after a few minutes we wondered why the fan on the microwave was running (we had not used it for anything). I opened the microwave and was hit with a blast of heat about 500 degrees. The unit wouldn't shut off. None of the buttons worked. Opening and closing the door didn't do anything. I reached into the cabinet above the microwave and pulled the plug. Half an hour later I plugged it back in and it immediately started to run again. I then unplugged it for two hours and when I plugged it back in it worked. Whenever I leave the apartment, and at night, I unplug the unit. If it did this once it will do it again.

I bought a dryer a month ago. I know nothing about installing a washer/dryer but when these guys arrived to deliver the products it was clear I had more knowledge about how to install them. And they kept asking for my help. They made a mess and installed the dryer by crushing the dry vent against the wall. I asked them if this was an acceptable way to install the dryer and they informed me it should be fine.

Final repairs - I see that Sears is disputing our complaint. I am at a loss to understand by. They never contacted me resolve this issue except to reclaim a part that the second service person claimed that they never sent. Actually they contacted me twice by phone and sent me an e-mail to return the part. They sent FedEx to my home for pick-up prior to the calls. I will clarify that I did try to discuss my problem with Sears but only at my initiation.

As I write this review, I can see from the other reviews, I am not the only one Sears has scammed in 1 way or another. My horrific episode w/ Sears begins when I called them about the issue I was having with my dryer. I could power it up, drum light would come on, but as soon as I chose my heating setting and pressed Start, it would make a humming sound. So, the Repair Solutions dept scheduled an initial appt, which ended up having to be rescheduled because the tech was running so far behind that day.

SEARS WOULD NOT TAKE BACK A NEW UNIT THAT CAN'T BE USED HERE. I purchased a new Kenmore window unit 253.77250 in Oct 16 for my rv window and did not install it till Jan 17. My installer said I could use it even though it's a 220 volt unit. Tried to use it and it won't come on. Reason is requires a 220 line. I called Sears with my Sear service tech today Feb 7, 2017 and got a supervisor on the phone who was getting the information from technician. Then he hung up and I tried calling back but he made it impossible for anyone to forward my call to him. He is using the return rule of 30 days which I was unaware of since they say if anything is wrong in 1 yr they will fix it. I would like to have someone at Sears who is responsible get in touch with me.

Went to Sears on Jan. 10, 2017 and bought a dryer and side by side refrigerator. Paid some for them. When the dryer was delivered it didn't work so I had to wait for 5 days for them to send me a new one. So the second dryer came and it didn't work. Sent it back. It took over a week to refund me my money. I paid for installation on the side by side refrigerator and it took them two weeks for them to come and do the installation which they charged me twice $109.00 each time. The guy from installation called me and told me that he had to re-schedule for him to come and connect my refrigerator. So I took the refrigerator back to Sears and now it has been 3 weeks and they still have not refunded my money for the refrigerator over $1,500. When I try to go get my money back from Sears in Columbus Ohio Polaris Fashion one of the salesman had the nerve to cuss at me and nothing was done to him.

I bought the Kenmore Elite refrigerator at a Sears store in June of 2015. By January 2016 I noticed we were losing food easy due to extreme temperatures fluctuation. The temperature would range between 30 and 50 degrees. It took 5 months to get a new refrigerator because the repair people would misdiagnosed the problem order the wrong parts and take weeks to get an appointment. They did give me a new Kenmore Elite although I voiced concerns we would have the same issue. They would not refund my money or give me a different refrigerator. Now here we are 7 months later going through the same thing. Dealing with Sears is like dealing with the Federal government. They have procedures that make no sense. They call one visit however many tries it takes to look like it's fixed. For us that was 4 tries waiting four hours each for their people to come here to try to repair our problem. Lost food, lots of lost time and the same problem.

No Show Tech - lost day of work & unbelievable response from Sears. We have been without a functioning oven for months and now have to wait an additional 2 weeks. Tech never showed or called. It's our daughter's birthday and we will be reliant on store-bought goods. Our oven went out in December. It took weeks for Sears to send a technician. He assessed the control panel was bad. We paid in full for the part, that day's service and his return visit to install the part. The part arrived weeks before his installment appointment. I waited at home the day of the appointment. Called once, was assured he was coming. Called at 7 PM to be told he was not coming and that they could have someone here in TWO weeks. I have a house full of girls for my daughter's birthday and have to continuously run to the neighbors to prepare food. Keep in mind, to their advantage, the service was paid in advance.

Ordered gas dryer on 1/31 over the phone from Sears with a delivery date scheduled for 02/03. Never received the promised delivery confirmation call the night before. After repeated calls to Sears this morning (02/03), was finally given the phone number for the "local" contractor providing the delivery and installation. Delivery and installation had never been scheduled with the contractor. The earliest delivery date, when the contractor is in my area, is now 02/08 for which I'm going to have to take another day out of work. As other reviewers have stated in various ways... no wonder Sears is going down the toilet.

I hope you like a good story. I live in NW Washington State. On Jan. 10, 2017, I purchased a 27" electric wall oven through the Naples, Fl. Sears Outlet Store. I added $250.00 for shipping costs to my purchase. The sales person [Steve] was very helpful and said I could do my purchase directly on the phone, rather than online thru PayPal or another source. I did and received a receipt thru email. Next stop for this item was during the week of Jan. 17, when the oven arrived in a warehouse in Tacoma Wa, approx.125 miles from my home. A warehouse rep. ["Air Van", a moving & storage facility] called to say they had it and were awaiting the "OK" from "Home Express", a middle broker for SearsOutlet shipping, because [and here's the "catch"] my zip code is "remote" and deliveries to my area are infrequent. I do live on a large island, 1 hour ferry ride from the mainland of Wa. state, however freight companies deliver stuff EVERY DAY.

Purchased the dryer + the "required" parts for Sears to install - the delivery people left the dryer, NO "required" parts that I paid $70.00 for and advised that I call a handyman... Really? No wonder you are going out of business.

Sears repair service is unbelievably awful! We bought a new washer and dryer from them a little over a year ago and both had issues from the start that required multiple service appointments. The issue on the washer was the door wouldn't stay shut to start the wash cycle. The technician that came out told me he had done everything he could do and we would just have to wait for the rubber lining to soften with time and it would get better. I asked him how that was going to work because if it didn't get better, by the time I would be calling it would be out of warranty.

Sears Canada: I purchased a range, microwave, dishwasher and a fridge from Sears. My experience with this company has been absolutely horrible. Originally the reason I chose Sears instead of Lowe's/Home Depot was because I was able to save $300. As a smart shopper and bargainer I thought this was a better deal, but I was very wrong. First of all when the delivery truck came they emptied all the products except my Fridge. When I asked where the fridge was they said they didn't know and for me to call the customer service department. When I called the customer service line the girl told me they didn't know where my fridge was but they knew earlier that it wasn't loaded in the truck because they didn't have it at the warehouse. When I asked why did no one call me and tell me they had no response.

I purchased a water heater recently and from the day it was put in the hot water was not working. Been in contact with them trying to find solutions as to how to have this issue resolved, and although the people in the actual store was helpful, the ones they referred me to were not. They continued passing me off to another individual and telling me stuff to kind of get me off their backs. Then need I say that it is still under a year warranty and they wanted me to pay for a heating element that was bad, and for the person coming out to fix the situation. The water heater is not even two weeks old in the house nor was it a day old when it was put in and not working. This experience I have had with these individuals have been the absolute worst. Then they tried making it seem as if it was my fault it wasn't working.

I purchase 2 major appliances gas range and a refrigerator that's has filter water dispenser, crush ice option and other features that interested me in this item. 1st complaint sales guy never told me that I was responsible for disconnect the gas line to my old stove to have it remove from my home upon the delivery of the new stove. The delivery guy tells me to call Sears once the old stove is disconnected and that Sears will send someone out to pick it up. I get someone to disconnect it that night. I phone Sears first thing in the morning and the customer service agent tells me that it will now cost me $25 for pickup. Now I have a stove sitting on my back porch. Ok I got over that!!

My Wife and I just purchased a new fridge and range from our local Sears and paid for it to be delivered. We removed the old fridge from the kitchen to the garage a couple weeks prior to delivery because we had our hardwood floors refinished. When the delivery team arrived I told them the fridge that was to be removed was in the garage and they could just set the new range in the garage as well. I leave the garage for a second and come back in and I see that he had grab my dolly that was in the garage and started to roll the fridge away. I stand there and wait to see what he would do. He sets the fridge down and then uses my dolly to roll the new range up as well. I would have mind he used it if he had asked. I didn't like the fact that he saw it in my garage and just grabbed it. Just think of what else he could have taken if I was not there.

Scheduled a repair for my 1 year old front load washer and was given a time between 8 am and 5pm. Took off of work and waited all day. The only contact I had with Sears was when I called them. Repairman never showed or called. When I called to complain to Sears I was told that they were sorry and would reschedule meaning would have to take another day off and hope that they showed. Went with a local repairman who gave me an exact appointment time and had the repair done in no time.

We purchased a Kenmore Elite refrigerator with the bottom freezer and the water and ice dispenser in the door over 6 years ago. Paid over $3,800 for it! THINKING KENMORE TO BE A GREAT PRODUCT! This is our second fridge from Sears in 12 years and I can just say "Never again". Same issues with the water leaking from the pump... We searched online for parts to repair and seems like they have been discontinued. GO FIGURE!

For all reading this, never ever do a service agreement with Sears. I cannot go in lengthy details but we are without a cooktop for 5 weeks. Typically they transfer calls from one dept to the other and do not solve the issue. We'll take them to small claims court.

I ordered a Maxi Climber fitness machine for store pickup. Online it showed as in stock for my store location. After I paid $200 and received an email confirmation my order was cancelled because they did not really have the machine in stock as stated online. Instead of checking another store which did have the machine in stock they took my money out of my account and then offered me no options to pick up the machine elsewhere or offer to deliver it to my house. They said they were unable to provide further assistance. The customer service staff and supervisor were extremely rude and now I have to wait for them to refund my money 5-7 business days. Unacceptable!!! Never ordering anything from Sears again.

I purchased a 1 carat, diamond solitaire ring from our local Sears that is going out of business on 1/20/17 for $970.09. The purchase was made with "all sales final" and I accepted this in good faith. However, I was not informed that this diamond was of poor quality, not certified and rated as a 1 for clarity. The ring was beautiful in store, but upon inspection in normal lighting at home the diamond is literally covered with inclusions (carbon) throughout that is visibly obvious to the naked eye.

I scheduled a non-warranty appointment with Sears Home Services to fix my GE Profile refrigerator which was no longer cooling. The schedulers were polite and were able to get a repair person out in two days. The technician came as scheduled and diagnosed the problem as a bad inverter. He did not have the part on the truck so he placed an order for it. We paid for the part and the service call, and he said to call when the part came in to schedule another appointment. The part took over a week to arrive, it was sent USPS. A different technician came back to install the part. He installed it, and said it would take up to 24 hours for the refrigerator to get to temperature. I questioned him on it because it didn't seem like it was cooling. He assured me it was working fine. 24 hours later, the refrigerator is still at room temperature.

This is the beginning of June of 2016 my refrigerator wasn't working. Wasn't keeping anything cold. They come over they fix it and two weeks later it's not working again. This went on until January of 2017. They have come many times till now. Jimmy-rigging the problem. I have not been able to keep food for more than a few days. Wasted! Many phone calls and I also had to pay 180.00 out of my pocket for the same problem!

I had ordered a crib mattress from Sears Canada to be shipped to my local distribution center on December 28th. The estimated delivery given was 3 to 7 business days. That delay passed and about a week later I received an automated call saying that my mattress had arrived. When I went to the depot in Sept-iles to retrieve my purchase the sales lady there told me that they do not call customers and that my order was not yet in. A week later, I still had not received my mattress so I called Customer service. They told me they didn't know where my mattress was but it was probably in transit so to check back in with the local distribution center the next day. The next day my mattress had still not arrived!

Useless agreement. Sears has been out 8 times over a 6 month period to fix a washing machine covered under Sears Master Protection Plan. I called their Protection Plan agreement phone number to determine if we could get a new washing machine. After waiting on hold for 45 minutes, Marrissa answered. I explained the situation that the repair people had been out 8 times and replaced a total of $3,289.05 in parts, this does not include the labor fee for the work.

My problem is quite long so try to get to the facts. I was sent to the store by Member Services. Chelsea told me she transferred my case after back-and-forth between the store and this Chelsea case ended up back with her. I had a authentic exchange written up with the store stamp and she would not honor it after she sent me for it so I ask for her supervisor which was the team leader which was a big mistake, Dana won't talk to me only emails. She wants to take my mattress, send me a check in about two weeks and give me $50.

The new stove had a major electrical error exactly one month beyond the one year warranty. Very quick to get to a person to buy the extended warranty and have the repair person come out. But then we found out that we had to uninstall the stove ourselves because they would not be liable if the glass cooktop broke while being moved. Now I'm trying to cancel the useless warranty and have been on hold many times for over 1 hour each time without talking to a human.

I ordered a sound system from Sears website. Nowhere online, or in any verification emails that I received did it mention I needed to be present at the time of delivery. When I tracked my package and saw "delivery attempted, will reattempt tomorrow" I called Sears to change the delivery address. They said they were unable to do this, but couldn't provide a reason as to why. The first associate told me to cancel and reorder, which I didn't want to do because I had used points and wasn't sure if they would be valid on the repurchase.

I was on the phone for two hours today trying to get my annual tune up for my washing machine. I was told last week to call this Monday which I did then told to call on Friday to schedule the tune up but then said my service agreement was up as of today. I was switched to a manager who couldn't help and then service product section in which I was disconnected twice. After being on the phone for two hours with absolutely no resolution and disconnections I am thoroughly dissatisfied and NOT calling Sears again. And I still have not scheduled my tune up. Very very disappointed with Sears and will never buy another Sears product.

I've submitted 2 claims in the past 2 years. The first one was for a furnace repair in mid-Winter. Temperatures were below zero here and I was told they would send someone out within 24 hours. It took a week for them to determine they didn't have anyone in their program and I'd have to find someone myself... then it took almost 3 months to get the parts authorized, paid for, and installed. I had to pay the bill myself, and was eventually reimbursed six months later.

Starting this review I want it clear that the A&E Repair person has been wonderful. The problem is Sears! On Jan 4, 2017, A&E tech came to my home and determined my 3.5 year old Kenmore Elite refrigerator had a defective compressor. Even though the part was not under a warranty they would replace it at no cost since a number of these have been bad. In comes the problem, a new compressor was put on order & a new service date was placed (2 weeks later). Remember I now have no refrigerator! At the 2 week appt we have an ice storm. Sears calls and cancels our appt and again reschedules us for 2 weeks later!!!

Purchased a $2100 washer/dryer from the Provo Sears store. After 2 failed deliveries, I had a dryer hooked up. BUT my new washer was sitting in my family room not hooked up due to showing up without parts twice AND they stole my old working washer that we did NOT ask them to take. When I called our salesman Jake, he took NO responsibility for anything saying they contract out for deliveries and his instructions were clear, yada yada yada...

In Nov 2015 we purchased a Kenmore model 26370349417. Beginning of January 2017 I made my 1st service call. The technician showed up, determined he needed to order the part for lcd panel. I told him at the time that the refrigerator was also making a popping sound. I was told that this model is kinda noisy, not to worry about it. 1 week later I hear a loud pop and the freezer temp begins to go up. Constant alarms (temperature overheating) a few hours later the temperature in the refrigerator is over heating. When I called in, the woman I spoke with, gave me a hard time scheduling another appointment because I already had a repair ticket scheduled. After speaking to someone else, appointment was scheduled for today Jan 23, 2017. The technician determined a bad inverter/relay. Had to order a part and scheduled service for Jan 31 2017.

The experience was fine - I was told my washer would cost over $500 to fix so I declined the estimate and figured I'd buy another. I paid on the spot. I've received two bills from sear's fake "collections" department and they acknowledge the mistake but continue to send threatening bills. I call to speak to them and I'm rerouted from one department to the next. Completely unsurprising that they are going bankrupt with this kind of service. I'll be going to Home Depot from now on.

All of a sudden my microhood's fan turned on by itself on high and won't shut off unless I disconnect the power. When I googled the issue I see that there have been many complaints over these for Kenmore microwaves. When I called Sears to inquire about this, their response was if I don't have warranty a technician can come out to diagnose at my expense. Given this is a constant issue with their product, I don't understand why they aren't trying to resolve this issue for their customers. Their microwaves with these problems should be recalled. My issue is with Model #721-85033111 and serial #206TA01799.

Bad Service - Sears uses this company to repair extended warranties on their appliances in my area. So sad because this is the worst repair company I have ever dealt with. The person they sent has little or no experience. I had 2 problems with my dishwasher. He didn't do much with one of the problems. The other problem was to replace the panel on the front of the dishwasher where the digital buttons are located. It is made out of hard plastic and has been getting loose with time. He said he did not have a replacement with him and was going to order one. He tried to pull it off and loosened it more than it was.

I purchased a Bosch double wall oven from Sears 3 years ago. When the oven broke in November, I called Sears to repair it. They talked me into a Sears Home Warranty and told me that they would come and repair my oven, and if any appliance in my home needed repair, they would repair and replace if necessary. Since I bought my oven at Sears, they said the tech would have the parts. After waiting 8 hours (although a 4 hour window was assigned, they sent a tech who said he needed a second person to remove the oven). After waiting another week, they then said they needed to order parts. After the third week they repaired it, and it worked again for exactly two days. The process then started over. We waited for an appointment. The tech showed 3 hours after the 4 hour assigned window, and said he needed to order parts.

On January 9th 2017 I ordered a Olympic weight bar. Was supposed to be delivered for pickup at the store on January 13th. I got the email and a text on the 13th saying my purchase was ready for pickup. As I was leaving work to go to the Maryville TN, sears to pick up my purchase an employee calls me to say that my weight bar was not on the truck and to ignore the emails and texts that I received. He told me that it will be on the truck the following week. So another week went by.

Summary of my problem- Dec. 26th - called Sears to request a service call due to dryer getting excessively hot. (The dryer is 10 years old so we know when it is not operating properly.) Dec. 29th or 30th - Service technician comes in to check dryer. He worked on it for a while. He left with sort of a sorry about your luck attitude. He said to keep using it. That would have meant ruining many loads of clothes and having to stop and start the dryer every 5-10 minutes to keep clothes from getting too hot. The dryer continued to overheat- the smell was very noticeable and the clothing was too hot to touch. We called to request service again. Jan. 3rd - Another technician came and figured out the problem. A part was ordered. A new service call was scheduled to install the part. Service call was scheduled for January 16th.

I ordered a KitchenAid mixer that was 70% off online. The money was withdrawn from my account. Several days later I still had not received an email letting me know it had shipped. I spoke with Customer Service who stated it would be shipping 3 days later. Two days after I spoke with Customer Service I received an email saying that the product was sold out and my money was being refunded. I called Customer Service right away and asked what was going on and they said they had oversold the product and would not be able to fulfill my order. I said that I would be happy to wait until they receive more of the product and they said that they could not do that and I will just have to accept the refund. They did offer me a 10% discount if I ordered the product online again but that was quite different than the original 70% discount.

Called for a dishwasher repair on December 26th. Subcontractor Absolute Appliances came out misdiagnosed the repair. 5-7 calls later after I finally got a commitment from Absolute I would be the first repair on Friday January 20th. I called after they did not show and the Owner of the company said "ooh I will wake him up". Called back in 10 minutes and said "I can be there in about an hour". Requested another repair company come out and they are three hours past the 4 hour window they gave me. Sears subs out the work to the lowest bidder. You should save your money and contact a reputable appliance repair company when you need them. Complete waste of money and only aggravated me. What was supposed to be peace of mind was anything but.

I ordered a washer and dryer from sears.com, they charged me and sent me an email saying my delivery was scheduled. Later that day he sent me an email saying my order was canceled? I check my bank account and the money was taken out! I was on the phone with six different people and no one could tell me why my order was canceled or where my money went!!! This is the most horrible customer service I have ever encountered. I still don't have my money back three days later, and I will not be receiving a washer and dryer!! NEVER ever trust Sears. They are thieves.

I purchased a ring from Sears. I went to the store to return the ring (within the 30 days) and was told it was not returnable because the tag was removed. I explained the sales rep removed the tag for me and did not mention the ring could not be returned if the tag was removed. I spoke to 3 employees at the store, including the assistant manager. The tag was in the bag along with my receipt. I asked for the corporate phone number with no assistance. The rep over the phone explained the return policy is listed on Sears.com. This policy is wrong and misleading. If I was told that the ring was nonreturnable while in the store I would not have purchased it. The reps over the phone were not helpful. I will never shop at Sears again! I am totally dissatisfied!

On Wednesday January 18, 2017, I received an automated phone call stating that my product was going to be delivered between 0700 and 1800 on Friday January 20, 2017. I called the 1-800 number back to inform them that no one was going to be home until after 1230. They noted it in the comments (they said) and also informed me that I would be getting a closer time frame the next day. I received another automated phone call on January 19, 2017 saying that the product was going to be delivered between 1050 and 1250. I again called the 1-800 number to inform them that no one was going to be home until after 1230. I was assured that they would note that and that the delivery driver would call prior to arriving to ensure that the delivery time was accurate. I again asked to make sure that the delivery time was noted. I was assured that it was.

I called Sears on 12/8/2016 to schedule a repair on my oven that wouldn't heat over 250 degrees. First available appointment was 12/19/2016, inconvenient but okay, fine. Technician showed up and said he needed to order a part and rescheduled us for 12/30/2016 between 8 and 12. On 12/30 at 2:00 I called to get an eta on the Tech only to be told I didn't have an appointment that day, I had been rescheduled for 1/9/2017. Mind you no one told me that and we are now a month after my initial call. Tech shows up 1/9/2017 but the part he ordered doesn't fix the problem, we need to order a different part. He reschedules us for 1/23/2017.

Bought a washer online, clicked on the "free" delivery of new and haul away of old washer. Lead time was 3 weeks?! Laundry was building up so called "customer service" to change from delivery to pick up myself. A rep with a strong Filipino accent I could hardly communicate with then tells me I cannot pick up myself as the washer is on order and in another state currently; I proceed to tell them I am online and it shows me the option to "pick up at store" if I purchased right now. The rep then lies and tells me that would only be a floor model "do you want a floor model sir?" I hang up, cancel my first order, re-purchase online again (for a better price so thanks for that) but choose "pick up in store". I drive down and pick up my brand new washer (which was not in the store as I was directed via text but at the warehouse a couple miles away as I was told by a store worker).

I called on Christmas Eve 12/24/16 to schedule an appointment to have my dishwasher repaired (less than a year old), since it decided to go out on the busiest cooking day of the year for me. A "technician" came out on the following Tuesday and told me he had to order a water valve. Left me his telephone number - which was a ruse, since he never answers or responds in any way... 3 weeks later, no part, no tech and no viable dishwasher. I call the 888 number again. One sheeple told me that the part was still on order. Another told me it hadn't been ordered. Another couldn't find a record of any of this happening. Finally reached someone who spoke American English who rescheduled a different technician to come out. Supposedly, one is to receive a call the morning of the scheduled tech appointment, to let one know approximately when one should be home to answer the door for exalted tech repair person.

My husband and I bought 6 new appliances in November to be delivered to our new home on 12/13/16. We purchased the Kenmore Elite SS kitchen appliances and washer/dryer. On delivery day the two men that delivered the appliances gouged up the fridge doors and put a gouge in one of the handles on the double oven doors. We called that same day and reported these issues. A door handle for the stove was delivered to our home within a week and on 12/31 they came out and replaced the two fridge doors and in doing so, put a scratch on the bottom freezer door and told us they could not change out the handle on the stove. I called the 1-800 number and told them about the scratch on the freezer to which I was told that it could not be changed out but was given $345 in points to spend at Sears. They also set up for someone else to come out and change out the handle.

Purchased a $7000.00 boiler system on 8/28/2015. Middle of September 2015, received a call from the project coordinator, David **, that he would like to send the plumber by to make sure of the measurements on the boiler as it will be installed in a small closet and he wants to make sure it will fit. Sent the plumber by and he verified that the boiler they are installing will fit. Early October, 2015 the plumber brought it up to the third floor where I live and tried to install the boiler into the closet. Lo and behold, the boiler was too big for the closet and it stuck out so I was unable to close the door. Asked me if there was a problem with it sticking out of the closet. I replied "yes", and refused the system as I said to him, "both you and the salesman measured this unit and said it would fit. I did not pay $7000.00 for a boiler system that sticks out into the room. Take it back and rectify the problem."

I purchased a Samsung Refrigerator several years ago from Sears (Retail $3,200) model # RF4287HABP on Dec. 13, 2010 at 2:49 PM. With less than six months, I had to replace several of the bins on the refrigerator door because the hinges broke from the weight of a gallon of milk. In October, 2015, the ice maker no longer dispensed ice even though the ice was piling up in the ice bin. We could stick our hand in the bin for ice. The Sears technician came out and determined that the electronic panel on the front was a piece of junk and the entire panel had to be replaced. She stated they did not repair these panels, only replaced them. She advised us to purchase a stand alone icemaker and forget these appliances made overseas. I SHOULD HAVE FOLLOWED HER ADVICE!!

I purchased a Bosch dishwasher from Sears in December of 2013. At the time the salesperson pressured me into buying a 3-year protection plan. I was reluctant, but then he said that if nothing goes wrong with the dishwasher in 3 years and I don't use the plan, then I get a refund on the cost of the plan. Fast forward to January 2017. The 3 years is up so I call up Sears and ask for my refund. I'm told that it's not a refund but a store voucher, and I have to spend it all at one time. I'm dissatisfied with it, but thought I could deal with it. When the voucher arrives in the mail, it not only states that I must spend it all at one time, but I must spend double the amount of voucher before taxes before I can claim the value of the voucher. I called Sears to complain, and the call center guy that answers (from India or Pakistan) tells me that those are the conditions that are spelled out in the terms of the protection plan agreement I received.

Sears Home Services make you feel like you made a wise choice when you buy it and make your initial claim. Then when you make your 2nd claim, look out, then it gets real ugly. Our 2nd claim was for our Maytag washing machine. It took so many phone calls to one number than another. They keep sending around in a circle. It took them 9 days to say they would replace the washer with a GE worth $366.00 or we could take the credit towards a machine of our choice at Sears. We took the credit and then we were told we had to have a Sears manager and myself sign a copy of the receipt and send it to them before any credit would be issued. The Sears manager and salesmen never heard of such a thing but agreed to do it.

Frustrated, disappointed customer. How dare you all allowed for your technical assembly bike and did not make sure it was working before they left my home. It was already assembled when he arrived at my home. His exact words was "it only take 20 mins to put this bike together". Well I see he don't know what he was doing because it's not working. You all did not allow them to come back either which you all should have. Now I have until Tuesday for someone to come out to re assemble my bike when you should have had someone come out sooner. I'm pissed off. This how you treat your customers. It's sad. Never again. I hope Tuesday January 24th my bike will be up and running. Poor service.

I will never shop at Sears Abbotsford ever again and warn other consumers NOT to shop there. After having paid FULL price over $2,000 for a washer and dryer. I had a defective unit delivered. I was told that I would be billed a second delivery charge and had to wait an additional 3 weeks for my new unit to arrive. I insisted that the new unit be delivered in the box so I knew this time that the unit would be new and not used or a factory second since every time I called and went to the store I kept getting asked if I purchased new or used! This also started to help me understand how much Sears deals with selling discounted and used products.

I wish I had read all these reviews before buying a washing machine from Sears. I hadn't bought anything from Sears in ages, but always thought of it as a reputable store. Everything started out well, found a machine, placed the order and had a delivery date of only 4 days later. As promised, the night before I received a phone call with my delivery window, which was between 2 - 4pm, which would work ok. My adult son (over 18) would be home and I only work a few minutes away, so when they arrived he would call me. Well the morning of the delivery they called and said they would be earlier than the window time. I asked how much and they said they didn't know. So I asked my son if he could be there earlier. They called at 2:00 and said they were about 30 minutes away. Ok, back to our original timeframe.