Sears Reviews

The salesclerk in the appliance department went above and beyond my expectations in selling a refrigerator to me after shopping at many other stores unsatisfied. The refrigerator was the same everywhere else with a little lower price point, the sales clerk had delivery problems that did not meet my criteria, he got the price even lower and sold me a great warranty and got it delivered in two days versus two weeks at the store next door. It seemed as if every problem we encountered he has a solution, it was hot, we had been shopping for three hours for this product and we should have went there first.

I placed a claim for my central AC, a technician came and diagnosed the problem. Three weeks later I am told Sears is ordering the part needed to fix the problem and it still has not been ordered yet. I don't understand what is taking so long to order a part.

I've been waiting 2 days to get a call back from a supervisor in regards to a claim problem that is their error! Customer service reps refuse to put one on the phone. I have called multiple times. The companies they contract to do the work do not show up. It takes 2 weeks to get them to call. I have been given 2 companies that took 2 weeks to call me back only to tell me they do not want to do any more work for Sears because Sears has not paid them for their work!! Terrible. The companies they hire are not professional and do not want to work! Worst home warranty plan ever!!

First service call we scheduled the Sears service person to come out and I was told there would be no charge until he looked at the Washer first to see if it was the same issue as we had from the recall on the Kenmore front load defective circuit board in 2015 ( our machine is 8 years old now ). Second time with the same problem. When the serviceman called to confirm his appt. he said it would be $100 for his call and $500 to replace the circuit board =$600 so we cancelled the call.

Three years ago, I received a notification that the 30 gallon air compressor had a recall because the compressors were catching on fire. I contacted the phone number on the recall notice, gave them the serial number of my compressor, and was told that a new shroud for the compressor would be shipped to me. After a month, the part hadn't arrived, so I contacted the recall number again. Same results - TWICE more. So I contacted Sears, and after being put on hold several times and having my call dropped twice, I was assured that someone would contact me to resolve the issue. I waited a week, and no one contacted me, so I contacted Sears on their Facebook page. This was their response: "We're disappointed to hear this, Scooter. Please send us a private message with your full name, phone number and mailing address so we can look into your issue further. Thank you."

We loved our Kenmore bottom freezer refrigerator model 795.7305 for the first year. I think it's made by LG. Soon after the basic 12 month warranty expired, the ice maker started failing. We got the extended service plan. After 18 months in addition to the ice maker still not working, the freezer has failed. Techs came out a few times and tried to repair it. Now I can't even get Sears to return a call. It's unfortunate, but I likely won't buy Kenmore again.

Kenmore Elite Refridgerator quit on Saturday - again. Called for service and the soonest they could come was today. The tech called before he got here and told me what was wrong with it. The compressors in the fridges are going bad. Ours would be 2 years old this October and this is the second time we have had to have service in 19 months. Does Sears have these replacement parts in stock knowing that there is a big need for them?? No, that would make too much sense. He has to order the part and the earliest he can put it on is June 11th. So it takes longer than 2 weeks to get your fridge fixed when you get one from Sears. For me - I am done with Sears. Their customer service is absolutely horrible. We paid $2,300 for this fridge and now I have to put another $331 into it. Poor service, poor product.

I owned a refrigerator that stopped cooling my food products, so I used Sears' refrigeration repair services. They usually charge around $100 for a diagnostic and then if you want to fix it, they charge another amount for parts and labor. They stated they fixed my refrigerator, but did not. My food spoiled, and I had some minor stomachaches from yogurt that was not cooled at the proper temperature. If they returned my $292 back, I would not have an issue, but I still have not received my money, despite a different person telling me that I am getting refunded every time I call. This is the most unprofessional and immoral company I have every contracted. Please think twice before using Sears.

I purchased a GE microwave online to pick up at a store in Cumberland Mall. I went to pick up the microwave at the store and was told they did not have any in stock. The online version was showing a total of 9 available units for sale. The salesperson at the store agreed but stated it was an error they have been having. The salesperson at the store kept attempting to sell me a different model. I told them I did not want a different model, I wanted a refund. It took them 3 days to cancel the order and now they are saying it will be another 7 business days before I receive a refund. Sears sold me a product they didn't have and then held my money for 2 weeks. FRAUD!!!

Called and scheduled a tech to come out to repair washer. Tech was scheduled within a few days. When he arrived he said he could not complete the repair because he didn't have the parts needed. He explained he would order the parts and would come back as soon as they arrived. He also said it would only take a few days to get the parts. He asked that we pay 1/2 the cost of the repair, which I paid.

The mattress literally has indents of where my husband and I sleep. My husband and I are very average size people. The mattress is 7 years old but the indents happened about three years ago. When I make the bed you can actually see the space where we sleep. (Not great for my back or hips either.) Sears does not send reps anymore so I had to take such specific photographs that it's laughable at angle and rules they want in order to move forward. Months went back and forth because my pictures weren’t good enough. I just gave up. Which is probably exactly what they wanted me to do.

I ordered a washer and dryer at a Sears location with a salesperson who placed the order online. I waited a month for the order to be delivered. When it arrived, it did not come properly set up, as I ordered it. So the it could not be installed. The delivery men (who I was assured in advance were not just delivery people, but were installations experts) then chastised me for not ordering the correct parts for my products. They took the items back to the warehouse. Now no one will give me a refund. I have called 3 different numbers and made 13 phone calls and literally hours on the phone. I am being treated as if I am the causing the problem.

Subscribed to home warranty and was promised the world. Three months into it my home AC unit goes out. I follow the instructions and they say a tech will be sent. I call back three days later, they give me a phone number. I call the AC company, they don't even know they are affiliated with Sears. They come out, Sears refuses to authorize them to check the freon levels. I pay them for the service call, then call my own AC company to come out and fix a bad valve stem in the freon charge line with freon $300. Just cancel your policy, it's a scam, they decline everything except taking your payment.

Bought a unit (Kenmore AC) from Sears with extended warranty and home services. The unit is not blowing cold air. A tech came by. Took the capacitor and it going to be almost 1 year and the unit is still sitting. Not working. Every time I call sears they want me to buy more coverage for the unit. The unit was under warranty when they were fixing it, they waited until the warranty expire and now they don't want to fix it. I don't have the original part because they took it so I can't even try to locate the part myself. So unfair to the working class who supported them.

I called Sears to repair my garage door opener and they told me to get the Sears Home Warranty for home package. The representative gave me false information that I could get out of the warranty anytime I want only to find out that I was stuck on for a year. The person who came to service my garage door opener was unprofessional. After servicing the opener, he forgot to check the button at my door. As he left my building I tried calling him back but no response. I called Sears to ask him to come back, and it took days before they sent someone. I had to use my remote to operate the door.

We purchase a home warranty and was promised to have a professional make emergency calls but also preventive maintenance on the HVAC. We called and filed a claim to have preventive maintenance on the AC. We did not hear from any professional nor from Sears. We called again and followed up as to why. We were told that Sears would give to dispatch. 10 days went by, no phone call or follow up by Sears to give us an idea what's happening. Again, no professional called us. The phone number that was given to us to contact locally was not a business but a residence.

I ordered 2 parts advertised as "in stock" and asked for expedited delivery. My credit card was charged immediately and one day after the delivery date, I got a message saying Part on back order. By the way, the same thing happened 3 weeks earlier with another part order which I accepted very late assuming that it's an accident. This time I wanted to cancel online today (one day after the "scheduled" delivery) but there is no cancellation possibility. Only a return for a $5.95 fee after the parts arrive!!! I immediately called the 800 number: Cancellation is not part of their process. So I asked the employee to reverse the charge until they ship. THIS IS NOT PART OF THEIR PROCESS!!!

I was told false information by a representative. I called MULTIPLE times, having to explain the same situation about 6 or more times. I was even told by an account manager that they'd review the phone call where I was told the interest charge would be dropped & I'd be able to continue my payments, she lied because the NEXT representative said they couldn't do that. Do y'all work for the same company? Keep same records? Sears made a mistake and now guess who gets to pay $558 in just 5 days? SEARS DOESN'T CARE. They lie, manipulate, and clearly don't listen. All they want is MONEY. I'll NEVER shop here again and I'll make sure everyone I know is aware of this. My mom is a loyal shopper but after this she will also never shop here again.

I’m so fed up with Sears I could just scream!! I bought top of the line kitchen appliances. 6 months my microwave break. 5 days in and my fridge leaks. Customer service is overseas... are you kidding me. They have no idea how to help. When I got a service repair person to actually show up he could only work on my microwave. He was quick to tell me how poor his company is. He was actually more frustrated than I was. There is absolutely no one that I can reach in the US that can actually help me and care about the lack of service and broken promises. I think my only recourse is to go to the store and deal with the people who sold me the product. How sad is that!!

Contacted Sears Solution on 5/14/2018 regarding parts ordered by a Sears Technician on 5/1/2018 for my outdoor grill. The technician stated I should be receiving my parts in about one week. Person claiming to be a Case Solution Manager located in the Philippines, stated that the parts are on back order and has no idea when they will become available. Mind you, I never received an email or phone call regarding back ordered parts. The Case Solution Manager also stated if my parts are not received within 21 days, Sears will offer a voucher for a new grill since it is still under manufacturer's warranty. He said rest assure everything will be taken care off. So I called back on 5/21/2018 since it has been 21 days. I spoke to a different case manager located in the Philippines who told me to call back on 5/22/2018 to speak to a supervisor.

Called SEARS MPA DEPT. in for repair serviced for the 12 inch band saw. Since April 23, 2018, Tech called me a motor has been diagnostic as the problem and the motor part will be sent to me in several days. NO MOTOR has arrived and it's April 21, 2018. Sears Parts online for the 12 inch band saw cannot be found and unable to find it from vendor & eBay. No one knows has to fix the problem, all entry level personnel. 5 times repeating my story, 2 times under review, NOW at the thirty day mark. Left a message on Mr Lampert Corporate office today 5-21-18 and left my name & phone number. Let see what happens. I have been a SEARS customer for 30 years???

My fridge was working perfectly well. I called Sears to change the filter. I paid for the service and the filter. The Sears rep came and changed the filter. About two hours after he left, I noticed water on my kitchen floor. It was the freezer thawing. Both fridge and freezer have stopped working. Now Sears is telling me that I have to pay for diagnosis. In fact the fridge has never broken down since we had it. Why should I pay for diagnosis when the freezer was working fine before the Sears rep came. Sears repairs is a big scam.

Sears warranty company is a joke! DO NOT purchase from them, it's a rip off! BUYER BEWARE!!! February of 2017 we purchased a Samsung washer and dryer from Sears. About a month and a half ago (March 2018) the washer started acting strange. It wouldn't spin after draining. If you restart the drain and spin it would fill back up, maybe drain and maybe spin. Usually we could get it to work after doing this a few times. We call Sears and they offer their extended warranty. This was our only option according to their highly trained SALES guy.

Our washing machine broke down and it took more than two weeks to have it fixed. The dryer broke down shortly thereafter and they were unable to fix in a reasonable amount of time so we purchased a new dryer with our own money. Our refrigerator stopped working a few months after that and they could not fix it because the serial number was not legible and could not order parts and they wasted time setting appointments with technicians who supposedly could fix it but at the end of the day were unable to. Sears would also not replace the fridge because the problem was due to the serial number issue. In all of this, I spent countless hours on the phone and mostly waiting and on hold. I strongly suggest you do not waste your time and money in a Sears Home Warranty.

I called Sears parts department to order a battery for my lawn mower on May 15th or 16th, was that the battery would arrive on May 19th, which it did. I put the battery in my lawn mower only to find it dry, I filled it with distilled water, and then charged it all day. When I tried to start the mower, it wouldn't start. At this point in time I found the battery to be without acid in it. I called the parts department again, I don't remember the name of the person that I spoke with, only to find out that I had been sold the wrong part. He explained that he would send a new battery to your service center 18 miles from my house. When I asked if there was another way, he offered to charge me for the second battery, to which would be attached another shipping fee. I agreed since this was the easiest way to replace the battery that was wrong in the first place.

Customer Service at a corporate level is a joke with this company. Apparently they don't really want my business. No worries there, I will not ever spend money at this company again. I've spent weeks contacting them to get the issue resolved to be told, "Sorry we can't help you." No wonder the company is failing.

The AC has been out in my home for over three weeks, and the repair company (Freeman Heat & Air Duct Cleaning) they sent to repair it came out on 5/7 to “fix it.” AC went out right after they left that day. I called to get them back out, and had to wait a week for them to come out again. They came back on 5/14 and the same thing happened as it did the week before! I called back the same day, and Sears issued a recall claim. I also called the folks at Freeman, and they won’t answer the phone or return my calls! I called Sears again on Wednesday, 5/16 and Friday, 5/18 to escalate to a manager, and they gave me a BS story about placing me in a “queue” for a callback from a manager. And guess what? No one has called me back from Sears, nor from Freeman.

Went to Sears in Omaha NE at Oakview Mall. I went with my mother and kids just to get shoes. We got them fast since doors shut "right at 8 pm." At the time I was paying didn't know the manager shut the gates with no heart seeing us pay. I told the cashier she shouldn't treat customers that way so the cashier said, "Go upstairs by tools and get out that way. Gates should be open since I had parked by JCP." The "manager" Lorine or Elane said, "Go to the side door." We both rebuttal and I told her I will put a complaint to her CEO. She laugh and said, "How?" If I didn't get out she was going to call 911.

It is with great disappointment that I wrote this review. I signed up for Sears Home Warranty on 5/13/18 because I needed repairs on my refrigerator. A service call appointment was made on 5/14/18 between the hours of 1pm- 5pm. I had my mother stayed home to allow the technician access to the house since I would be at work. The technician came and I was able to speak to him on the phone about what needed to be done. The refrigerator water dispenser was not working and the bucket ice dispenser. The technician told me he could not fix the bucket because according to the contract, the contract only covers areas that are considered "functional" and he was not going to fix it.

Had a bad burner in our Kenmore water heater, still under warranty. Service was contacted, $79 was quoted for tech to come out. No cost for part which took 15 minutes to install. I was charged $222.50 for all kinds of BS which still can't be explained. The charge is being disputed to my Master Card. NEVER again will I buy a Kenmore product or use the lousy Sear "service". Kenmore and Sears are sad shadows of their former selves.

Almost a year ago, we had a guy come out for air conditioning issues. This AC was bought from and INSTALLED by Sears. The guy saw our remodeling work and new appliances and suggested a "total home warranty" through Sears. In good faith we purchased it for monthly installments through my Sears credit. We've had this kind of "repair warranty" service though Sears before and it came in handy so why not again. Now yesterday I called for the AC/Central Air. KID YOU NOT... In the course of the "service rep" explaining the process... She said, "a service rep will come out, assess your problem and submit a claim to the claims department, whose job it is to DENY your claim..." Freudian SLIP MUCH? You can tell she caught herself because she hesitantly and slowly followed through with... "Ooor approve it." She goes on to say then they have to go through and find the parts and blah blah blah.

Sears sent out a technician who looked at my unit for 5 minutes to inform me he could not repair the issue because of a relay on my circuit board and informed me my issue was an electric issue. However after having another company to come out, it turned out to just be my thermostat. Once that was replaced my AC was up and running fine. I basically paid $69.99 for a tech to come out for 5 minutes just to tell me he could not fix my issue.

Six weeks ago my freezer went out on my French door refrigerator (not purchased from Sears). It was still under warranty, but Samsung didn't have a tech in my town. I contacted Sears and scheduled an appointment for a 1 1/2 weeks later. The day before we got a confirmation call saying they would be here between 8 am-5 pm the next day. At 3:30 pm the following day, they called to say the tech was sick and rescheduled for a week later. The tech arrives on schedule, performs a diagnostic test and tells me all the parts will be covered under warranty but he doesn't have them on his truck.

They have no problems taking your money... that process works great. First claim, sent contractor... contractor gave them an assessment, they denied the cost and made me find someone else after lying to me that they were just "looking for a part." I found out from the contractor that they denied him doing the work even though I paid my deductible to him. So then Sears lied to me saying they were having a new contractor come out... no one showed up. I call that contractor, they laughed and said no one scheduled them and they were over 50 miles away.

I have a service contract with Sears Home Warranty. Called in a not working washing machine. Came out and replaced suspension rods which were not the problem... Not working so I called again... after four calls with an appointment time and date given not one showed up... The fifth call one man did show up. He told me what needed to be done. Transmission was locked up. The service department said I had to pay more money for this repair. I had already paid $75.00 to get to the transmission. Several parts must be broken to get the transmission out.

This past Sunday I signed up for ShopYourWay.com, which is affiliated with Sears and Sears Card. I transferred my reward points from my Sears Card, ThankYou points, to my ShopYourWay account. ShopYourWay will not verify my email address, let me use my points or even see my member number. Tonight, Tuesday May 8, I was bounced around to at least 5 separate account reps who placed me on hold, all unintelligible and not one could help me. In fact one told me my points would be expiring even when I informed her I could not have access to use them. They only told me there are tech difficulties. I do not see help in site but I do see cancelling all my accounts with Sears.

I purchased a complete Kitchenaid kitchen 2 years ago from Sears and fortunately - or not - I bought the 5 year protection plan. We have had 9 repairs on the icemaker in two years. Last Thursday the repair guy came out and replaced a board. Still not making ice on Sunday so I called and got an appointment for today. This morning I get a call from another tech to ask me if the order was correct because it said my microwave was not making ice - REALLY. I told him it was obviously the fridge and he said "well I don't do fridges". No kidding. I called Sears and got a rep who spoke terrible English. I couldn't understand her. I had to explain the problem to several different people before I asked for a supervisor. Now my appointment is for tomorrow. The tech will probably want to fix my dishwasher because it's not heating food. I'll keep you posted. To add insult to injury, they tried to sell me their whole home warranty. I don't think so.

My AC has been broken since March 29, 2018 and it has not been repaired as of yet. It's going on two months now and the temperature is in the 80's and 90's and I have a sick brother here that has had two strokes and I am a senior citizen too. The wrong part was ordered so the service provider had to try and locate the right part but after searching for the right part he said it no longer exist. I'm just finding this out on May 4, 2018 after calling the service provider myself. I called Sears back and they pretend not to know anything about that. I'm hot, I'm mad and I'm frustrated.

I have a service agreement with Sears for my Sony TV. I had call Sears service department as my TV wouldn't come back on. They schedule repair service for first week of April. Tech comes out and informs me that it must be the lamp which he ordered and I should receive it on 4/12. Didn't receive lamp on 4/12 so called service to check where lamp was and was informed that lamp was out of stock and wouldn't know when it would be back in stock. Finally they found another supplier who has lamp and I should receive lamp on 4/19 and my new service appointment would be on 4/24 and a technician would be at home between 8am-5pm. Tech comes out replaces lamp and he is having the same issue with the TV not coming on.

Sears checkout is awful. Surprise and FREE CASH Points often do not figure into the total at checkout. Also, the price increase many times and CHAT is helpless just like their contact numbers. Plus it take forever to get missing points and sometimes you never get them especially on return items. I have had 2 pickup orders cancelled without getting an email that they were ready.

So my dryer went out and needed a control board. Found it on Sears Parts Direct for $166 and ordered it on Friday. Paid for 3 day shipping. On Tuesday called to see where it was since I was not provided a tracking number. Keep in mind every person I have spoke to is overseas. Sears does not have anyone in the states you can speak to according to them and the resource online I've done. So on Tuesday I was told it was out for delivery and would arrive today. So on Wednesday I called back to find out where it was. Was told there was a issue with the supplier and it would take 3 days just to find out when it would shipped.

In February 2013 I purchased a complete heat pump system from Sears Kenmore brand (not a real manufacturer; just a brand name) which was the FVM4X “B” Series. Since then, I have had three leaks - two relating to the condensation drain pipe and one relating to the cooling coils. The handler's fan also burned out and the primary circuit board also shorted out and needed to be replaced. The two condensation leaks caused water damage inside my home that I had to get repaired, costing me close to a thousand dollars (because of the insurance deductible).

My refrigerator start running for a minute and stopped and it happened March 15, 2018. I knew the problem something to with control board so I called Sears for repair. Somehow the person I talked to convince me to buy the warranty so I did for $49 a month. I said oh that’s great so first tech came to see what’s the problem and refrigerator still working but keep stopping almost every minute on and off. So I told the tech the problem with control board. He agreed and he ordered the replacement part. He said it be here next week. Ok. I received the parts but was wrong part so the tech saw it. "Ops wrong part." He order it again for following week. I received the but still wrong again. It doesn’t fit my refrigerator.

We purchased a refrigerator from a Sears Outlet store. We paid $89 for delivery and $25 for pickup. First the delivery was over 2 hrs late and we had to convince the delivery person to deliver that day as he was having problems in finding us. When he finally arrive he had problems in getting the loading ramp down started to drive with the refrigerator at the back of the truck. It started to bounce around and almost fell off the truck. They did not level the refrigerator nor was there a manual. I called the store, told them about the problems and they were unresponsive, they said it was delivered so their obligation was complete. I will never buy from Sears and you can see why they are failing, they just don't care.

We live in the country and after many problems with our brand new Craftsman lawn tractor, we foolishly signed up for the Sears whole house warranty. Sears was eager to sell us the policy. I even pointed out that many of the appliances were over ten years old - no problem. About three or four months later I discovered that the hot water heater in the attic was leaking. At that point it had not leaked over the pan, but it was clearly an emergency. I called Sears and was told that their plumber would call me within 24 hours. Two days later, I had received no call from a plumber. Three days later I was screaming at the person on the phone saying this is an emergency, I am about to have water leaking through the ceiling.

My microwave stopped heating, so I contacted Sears and ended up buying a one-year warranty plan for all my appliances (about $800). Sears came to fix my microwave, but couldn't (said they needed parts). So that was one day of work I missed. On the second visit, Sears called the day of the appointment and said "we can't make it," so I missed more work. On the 3rd visit, 2 guys spent about 4 hours disassembling my microwave and putting it back together... but couldn't fix it. Need more parts. Another day of work.

Called Sears Home Services after my mother's 2 yr. old Kenmore dryer started making a clunking sound. Was told I'd have to wait a week so I called the vendor I bought an entire kitchen full of appliances from last year to ask who they used, and made an appointment with that company for 3 days out. Then I called Sears back and told them to cancel the original appointment. The lady on the phone immediately offered me a "special" deal that would have the repair tech sent to my mother's house the very next day, and she sent me an email with a coupon good for 25% off whatever the total bill would end up being. I accepted but did not cancel the appointment with the rival repair company just in case. That company offered no discounts but did say the call-out charge of $89 (same as Sears) would be applied toward whatever the final bill turned out to be.

4 months after warranty expired our Kenmore Pro microwave 89393 would trip the MAIN FUSE in our house EVERY time we PUSHED START!! Called Kenmore & Sears multiple times AND visited the store several times. NO ONE is concerned about the SAFETY hazard and told us we need to purchase a new unit!!

I recently had a dryer repaired at a home we own and currently rent out. Our property manager called sears for the repair. A sensor was replaced, and when I got the bill it was almost $280! I had the very same repair made on a dryer in the house we are living in two weeks ago and the repair bill was just over $100 (a repair not made by a Sears repairman). I called Sears and complained, and their excuse was I didn't have a warranty. So I guess if you don't have a warranty, you can practice extortion. I'll never call Sears for a repair again. Be warned.

I bought a home warranty last May. I suppose to have a fall and spring AC check up. Sears didn't come in last fall. For this spring, I called many many times trying to schedule a check up, they either say somebody will call me but never. I called again and Sears gave me a contractor's phone number, unfortunately this company didn't answer the phone. Finally I got a gentleman, he schedules a time but didn't show up, then I called again, this contractor scheduled another time and still didn't show up.

I signed up for the Sears Home Warranty Plan and used it once. They replaced a $500 circuit board in my refrigerator for a $75 service fee which at the time seemed great. However, I did not need the service for the rest of the year so ended up paying $600 for the warranty for the year. Last month I called to set up service for my washing machine. They told me that my warranty had expired and that I would need to sign up for another year to get the service. The washing machine was old so I decided to purchase a new one and thought that my refusal to pay for another year of service meant that I was discontinuing the contract.

Sears warranty is not worth the paper it's written on. Their customer service sucks... most cannot speak English. Technicians that they have sent out cannot fix the problem of my washer that has leaked periodically since I bought it... the last service appointment was on 4 27 2018. The technician showed up 2 hours late, couldn't speak English actually was a subcontractor not an employee of Sears... left a card with a different company name on it. I am not letting someone like this into my home. In December I paid to renew the warranty at the cost of 838.00. I will try to cancel this warranty and get part of my money back however I don't see that happening. I will never buy from Sears again and I will tell everyone I know about this experience.

This is BS. No one at Sears is interested In helping us. We have a dryer bought & delivered on February 20, 2018. At delivery they told wife not necessary to switch door. Just set-up with washer dryer reversed and long vent hose. So strike 1 on us for allowing to be done. On March 16, 2018 dryer starts making noise and we get AF code. My wife Kristie calls in on Monday 2-19, to request service. Takes a few calls before she gets someone she can understand. This person has her do some Diagnostics while on phone. He tells her it's because of long vent hose that delivery guys put on. Also believes that's what causing loud noise. He tells her he will set-up service call to fix problems on 3-21. Tells her we need to buy a shorter vent hose, implying that there's only like two different hoses, saying the delivery guys use the wrong one.

Purchased refrigerator 03/28/18. Delivery resulted in major floor damage to my dining room and kitchen. Numerous contact with store manager and personnel has resulted in unkept promises to send an insurance agent out to assess damage. This is apparently a franchise store and is not connected to the main Sears organization. My warning to anyone considering purchasing from this store: Don't. They do not stand behind customers and have refused to do anything about my damaged property.

Zero... NO STARS. This company is the worst in dealing with real time issues. I had made an appointment a week in advance for a repair or assessment of a non preforming clothes washer. 2 confirming emails later and 1 call on the day before and the day of my 1 to 5 pm appointment I checked in at 10 am (as suggested by Sears) gave my phone number and a non person electronic robotic voice said the updated window of the visit was from 345pm to 545pm improving on the vague 1-5pm slot. Ok cool. So went out to do some things. Came back at 1:48 with a note on the front door saying A&E was here at 1:05 and had gone and left a contact number of 1 800 905 9505. NO TEXTS before as promised.

The protection agreement holds one hostage with regard to getting things fixed. Thus far it has been almost two months for a clothes washer repair. Incomplete parts sent, twice the repairman did not show up. The last part order took 8 days to ship & never did get to me for the repair so that date was canceled. My next appointment will be May 9th (two months since the 1st visit). Do yourself a favor & put away a little money for appliance repairs and get a reputable local repairmen to help you.

Signed up for the $50 monthly warranty fee. Got the paperwork stating $75 service fee. Called about my dryer problem, the service guy proceeded to talk down to my wife after seeing excess lint and lousy vent, after waiting 3 days for arrival. Proceeded to charge an extra $60 to clean out lint. A joke. I called to cancel today and they said there would be $190 buy out fee. So, since I'm the idiot for doing it, I am keeping it until last payment made. My fault but a total scam. Never dealing with anything regarding a Sears product again.

I keep getting emails from a Sears account I never had. Someone has signed in using my email address. Sears customer service want me to send an email to close the account that I have never opened in the first place. Instead of taking the matter seriously to protect me against fraud, they are asking me to close the account that I didn't open. Very unresponsive and puts customers and the public at risk. I am amazed about the ineptitude of their customer service.

I have a 4 years refrigerator which had cooling issue in freezer section. The Sears had sent 4 group of technicians and every time they made my refrigerator worse. At least I was able to store food in refrigerator section initially. With each group of technicians making it bad to worse, the refrigerator section stopped working as well. The last technician could not put back the parts he took out. So he left the refrigerator without electricity. He did not bother to pack the parts he opened and left it scattered all over. So the refrigerator is off since his last visit.

Have had this Kenmore Elite Top-Load Washer with Quad Action less than 2 months. We just started a load of wash water hadn't even started and the lid exploded. Shards of glass fell into the drum and all over the clothes. I have spent over 5 hours on the phone with Sears and no one wanting to help. Because of where I live they won't send a repair man. I want to return the washer after reading about all the other people that have had the same washer. This model is not safe and needs to be pulled. I have resorted to my credit card company to help me fight to get Sears to return it and my money. Would not purchase another item from Sears. HORRIBLE customer service.

September 2016 I called Sears to work on a clothes dryer, the repairman sold me the warranty. I called the Middle of March, 2018, regarding problems with my dishwasher, after 2 weeks the repairman finally came. He told me that it would need to be replaced and that the warranty company would call me. I never received a call, email, text anything so I called them. They were ordering a new one, but having trouble finding someone to deliver it. We drove 2 1/2 hours to meet the delivery people who basically unloaded the dishwasher in my carport and drove away.

I purchased a grill online. I had the option of driving an hour to pick it up to the nearest store or pay for shipping, I decided to rent a Uhaul and go pick it up. I never received a notification the item was ready so I called the store in Big Rapids. The person there was rude, called .com customer service line. They put me on hold for 20 minute. Not only the person didn't speak English clearly the call drop after 20 minutes of holding, I called back. They tell me my order was cancel due to my billing and shipping address not matching but somehow I was charged for the item, I wasted money on a Uhaul and time with customer service at the end I cancelled my order. I never shop at Sears. Made a mistake once. I WILL NEVER SHOP AT SEARS ONLINE AGAIN. Worst customer service. No wonder all the stores are closing and now failing online! Now I have to wait 5 days to get reimbursed.

I had Sears home service come out to diagnose a ride on tractor with leaking oil. The repairman didn't even look at the engine and said he had an idea what the problem was. He ordered parts and I paid him for the majority of the bill with the rest on completion. After months of reschedule and Sears cancelling an appointment, he came on the 4/4 to install the parts... However, once he started to unscrew the motor I noticed more oil leaking on my driveway (big mess that he didn't even try to clean up) and let him know. He looked where the oil was coming from and quickly changed course and said he misdiagnosed the issue and he can't fix the problem. That I either had to buy a new tractor or replace the engine. I asked him to at least screw the engine back on and he said, "I would rather not".

This is an email that I issued to SEARS after my last interaction with them via phone, yesterday. I spoke with Richard who claimed to be a department manager with no boss that he could transfer me to. He said if I wanted to talk to anybody else I would have to send an email. (I told him that unless he is the CEO, he has a boss.)

Purchased a Kenmore Elite grill 4 years ago (around $900) and the electronic ignitor went out on this a couple of weeks ago. I was told that they no longer make the part and there is nothing they can do. How can a part not be made any longer on something so new? I spent 20 minutes on the phone with them asking to talk with someone in charge that can make decisions and then listening to them tell me that they don't make the part anymore. They then proceeded to tell me that they can send a technician out to look at the grill for repair (at my cost of course). This organization cares nothing about their clientele which is why they are on the verge of going under. This is by far the worst customer experience I've ever had. The organization is a joke and when it goes under it will not be a sad day! I WOULD NOT PURCHASE ANYTHING FROM THIS ORGANIZATION! BUYER BEWARE SHOPPING WITH THEM.

Hang up, Multiple Errors, System Failures - No one at the help desk knows what they are doing, end up being on hold for hours, too many people hang up on you for no reason and never call you back, and nobody can speak English. Pretty ridiculous. I bought a stove, microwave and refrigerator. I will never ever ever ever buy.

I had always went with my family’s ways. So, I ordered Central Air Conditioning for my home. Well that was a disaster. The 2 man crew didn’t speak English and I had to replace a compressor a few years later. Then I was stupid enough to get a Washing machine from Sears. The installer told me “oh by the way, your hot is cold and your cold setting is hot." I’m astounded at the terrible crews I was sent. Never been to Sears since 2010.

Called to report a water leak under the kitchen sink. They tried to send a plumber from over 40 miles away however that company said they never came this far. No plumbers are in network in this area although we are very close to a major city. After telling Sears that I was cancelling our $70.00 month contract they offered to let us get a local plumber with the stipulation that the plumber call them. A faucet had to be replaced. A call to the "claim specialist" could not be completed. No one could be reached at three different numbers. The plumber could not waste any more time. We paid him and he left a copy of the bill and his contact number which I emailed to Sears. By the way, it isn't really Sears.

I can't get anything accomplished by calling your customer care department. Not only can I not understand them but when you have an offshore company doing your CC for you they must know the products and be helpful. These people can't even switch you to a supervisor without cutting you off, or maybe they just hang up. I will not only never spend money online with you but I will tell everyone I am friends with how terrible my experience was with you.

Legal scam, sham whatever you can call it. They want to charge you $89.00 to come for an estimate regardless of amount, then estimate $899.00 for $2.00 job and give you 20% off which is $719.20 and then report you to collection agency for NOT payment for this scam... What a shame - no wonder this Sears Home Services company in trouble - the only way they make money to scam the customers and NOT providing honest service. In my prediction, give 'em another 3-5 years and they will disappear completely.

My 7 month old refrigerator died. I waited a week for them to verify it was dead. Another week to schedule the repair. The day before they sent an email telling me they canceled the repair because they didn’t think the parts would arrive—they were here. Another 15 minutes on the phone and a supervisor later I got the repair rescheduled. 3 hours on the phone and 2 weeks later (it would have been a month if I hadn’t complained). This is not customer service.

I have had your repair service out on 3/6, 3/20, 3/26 and 4/16 to repair my snowblower. The Tech Jerry removed a part today and ordered a replacement part. It did not work even without the scraper. Jerry said his manager won't agree to replace as the contract states you should when it is unrepairable. Jerry knows even with the part installed it still won't work. I need to have authorization from his manager to get a replacement. Please advise who can escalate this case and get this matter resolved. This is 4 appointments during the business day with a window of 8-5 PM. I have missed work to be home and this is now COSTING ME MONEY AND TIME AWAY FROM WORK. THAT IS UNREASONABLE. I would expect Sears to stand beside its products as I am a long time customer and all my major appliances are from Sears. Very disappointed in Sears. #longtimesearscustomer.

I requested service on a plan I had for over three years. A to Z repair company came out to my home January 24, 2018 and as of today no one have provided no update on the claim. I finally got in touch with Sears Home Warranty on the issue in February 8, 2018 and was told that they were having an issue getting the main panel board for the Kenmore Washer. Mine you this Kenmore washer was a year old December 12, 2017. Back to the call with Sears, I was told I will updated when a resolution is found. Today April 16, 2018. No resolution and I had to call Sears Home Warranty to find out any information on the claim. I told Sears Home Warranty that I wanted to cancel this plan and they inform me if I cancel the plan now my washer would not be covered. This warranty service is a waste of good money.

We purchased a Fridge for $1200.00 in May of 2017 from a local Sears store. I too had great luck with Sears products in the past so I did not blink a eye, but should have done my homework. After one we noticed the fridge was not cooling correctly. Tried turning up the thermostat, but it continue to warm up inside the fridge. Called Sears and could not get a appointment for one month. Set the appointment up and the service tech never showed or called. (took a day off work) Called Sears, set another appointment up, service tech came and order parts. Waited twelve days on parts, one finally showed, but ended up waiting four more months for the other part that was back ordered.

Damaged Mattress - I took a vacation day, drove 4 hours to my retirement home for the scheduled delivery confirmed twice by Sears. Since Sears cancelled delivery I had no other option but to have neighbor schedule the next appointment. I trusted Sears to provide a quality product. Not a product with a hole and grease. Sears has a 72-hour policy to report damage. Since I did not discover the damage for a few month. Sears informed me this was my problem. I have purchased products from Sears for years. I will never do business with Sears again.

I have never had a worse experience with a repair company. My refrigerator broke about 3 months ago. I called SEARS because it is an LG and they claim to service and repair them. The first guy diagnosed it and told me they would need to order a part and sent it to my house to arrive a week later. So that is one week without a working fridge. About 10 days later they show up to "fix" the fridge and put the new part in. Fast forward two weeks and the fridge is broken again. Technician comes out and says that another part is broken and they did not realize it. They don't have that part. They send it and again about 10 days later show up to fix it. Now here I am 3 weeks later and the refrigerator is broken again.

This has been going on for Month. I have been jumping through Hoops Lie after lie... OK it been some time since I last posted-- Our Holiday was a bust. We had NO microwave/Oven. Nothing just broken promises. Now they say I have a different service contract. They all the other that are in my house??? So they are tell me they're going to just give me $500.00. I have to buy it from Sears and I only have 90 days to buy it from them- This was a 2500.00 Microwave/Oven - This company is really liars - They don't tell the truth and give runaround -- DON'T TRUST SEARS!!! They are not trustworthy. I waited almost 3 months without my Microwave/Oven and they only want me to go away for $500.00. Who's going to pay for the installation??? WHAT HAPPEN to their service contracts and who made the switch- -- SEARS IS NOT TO BE trusted.

1 month ago I contacted my Sears through my home warranty program per the booklet left by the Sears salesman 6 months ago who fixed my washer and had encouraged me on signing up for obvious reasons, my washer that I have had nothing but problems with since I purchased it. I assumed I was going to be getting a Sears service person whenever I had problems but nope! He didn't offer any information either, that might mean they would lose money, lol. So... I called 1 month and 1 day ago to have my washer serviced, they called a 3rd party company to work on it but they don't service Samsung washers, I was told when I called back that I, the consumer had to find my own service technician, of which I was paying them for, with brief instructions on how to do this.

I called Sears appliance repair for my 2-year-old refrigerator that had stopped working. I told the agent the make, model and year of the fridge. He sold me on a Sears Home Warranty for one year at a cost of $50 per month plus $80 deductible per incident that would cover the cost of the repair and all my other appliances.

I purchased a hot water heater with installation & hall away from Sears for my mom and they said that someone should be contacting/calling me within 24 hours to schedule the installation. No phone call. So I decide to call the number listed on my receipt of purchase and I'm on a call with someone who can not tell me anything except that they do not have any other their 3rd party installers to accept the job of installation for the area.

Basically had my freezer drain pipe fixed. $10.00 part and the repair man took 20 minutes to fix it and another 15 minutes or so fiddling with his computer trying to print out the bill. The bill came to over $400.00. Had a 20% coupon which basically covered the service call which was supposed to be $89.00 but they jacked it up to $104.00. Pretty expensive wouldn’t you say? Would not recommend using their services for appliance repair???

P=phone call to their call center. P March 30th, made a call to Sears Warranty to have them fix my dishwasher since it was not cleaning my dishes. P I also advise them the light in my Fridge is out. They tell me bulbs are not included in the service agreement. April 2, Tech arrives to diagnose and determines it is a faulty control unit per the diagnostic check. Tech advises me he will return on April 9. In the meantime, I have done the troubleshooting on the fridge and determined it is not a LED, but in fact a faulty wire. April 8th: Part ordered to be delivered to my house. April 8th Part arrives.

I had a Sears repairman out on March 13, 2018. He was competent & ordered a part to repair my stove. I had to prepay for the part & repair which was to be done March 20th. Less than 1 hr later I decided not to do the repair & called customer service who transferred me to parts to cancel the part & repair. March 17 I received the part I had canceled & called customer service again. The repair appointment was never canceled & I decided to keep the part so my husband could fix the stove. At this time I requested a refund for the service I had to prepay for & a copy of my receipts that I never got.

My experience with SHW was HORRIBLE and absolutely ridiculous. I made the claim on Feb 26th and had to wait until March 14th for a diagnosis. Parts had to be ordered and were delivered within the week. However, the soonest a tech could make a repair was on March 27th which I wasn’t too happy about. But it only gets “better”, on 3/27, I stayed home expecting a tech to show between 10-2 AND I GOT STOOD UP!!! Sears didn’t even have the decency to call and cancel 24 hours in advance as they would have EXPECTED me to do or they would have charged me! I didn’t receive a call until AFTER the window and the lady rescheduled me for April 9th - which is COMPLETELY unacceptable. The only explanation I got was “due to technical difficulties”... SERIOUSLY?!

17 months ago my wife and I purchased a Kenmore microwave from Sears when we built our house. On month 14, it started making crazy noises, so we called and they said it was out of warranty. It’s only 12 months. Now, it doesn’t work at all. 17 months into purchasing a new microwave it isn’t functional? Customer support told us, "Sorry, it’s outside the 12 month window, you are out of luck." They offered to send a technician out for $250 (not including parts) to which I laughed at their face. We just bought a new Samsung microwave for less than their repairman to come out. I will never purchase anything from Sears again in my life. I encourage you all to do the same.

Called Sears to come fix my Kenmore appliance. They convinced me to enroll in their monthly plan, which I did. Scheduled the technician to come for the repair. They gave me a date and a 4hrs window. I came home from work to wait for the technician and at the last 30 minutes (after I waited 3.5hrs) called me to inform he was not going to be able to come. He said the next available time would be 2 weeks later. I immediately called customer service and they said the same thing, next available time only 2 weeks later. Ask to speak with a supervisor, same answer. Asked to speak with the supervisor of the supervisor and was informed that was not an option. This is the worse service I ever experienced! Don't use Sears service!

After reading the terrible reviews for Sears purchases, I have decided to add my own complaint, because I am very frustrated as well. I ordered a refrigerator online on March 16th. On March 18th the same refrigerator was at a lower price at Sears.com, so I called Sears customer service and asked him to adjust the price. He would not do so, even though Sears has a Price Guarantee. I went and cancelled my original order and then went back online and I ordered it, the Kenmore refrigerator at the lower discounted price. Since I cancelled the original order, which was placed on March 16th and it was cancelled on March 18th, they told me I would get a refund of almost $900, which is what I paid for the refrigerator, in 7 to 10 business days.

I ordered a twin low loft bed from Sears.com. The bed did not arrive when promised and they could not tell me when it would arrive so I told them to cancel the order and I ordered the bed thru another website. Four days after cancelling the order, they decided to ship it. I had to refuse delivery. That was almost 3 weeks ago. They have told me numerous times over the last 3 weeks that I would receive my refund within 3 to 5 business days and I still have not received it.

I originally bought a $3500 refrigerator from Sears and I had no issue with in the beginning. I then bought a $1000 air hockey table that came broken and customer service told me I could not return it and I will not be able to get anything but a $250 store credit which was never sent to me or applied to my account. Once I bought the hockey table, I then started having issues with my refrigerator, It broke down and I was out of a refrigerator for Thanksgiving, Christmas and all the way until January of this year A WHOLE 2 MONTHS! NOW my refrigerator is not working and it has been down for 2 weeks. They will not replace the refrigerator and do NOT care if a customer doesn't have food. They did however offer a mini fridge and for me to pay for a rental refrigerator and they would reimburse me. I would have to spend my OWN money for an issue I didn't cause and they don't know when parts would come in.

I bought a Roman Chair (a piece of exercise equipment) online without creating an account. Just as a guest. I later find out I need to have an account to get the marketplace guarantee. DON'T SHOP AT SEARS. The item was defective when it arrived making it impossible to assemble. The 3rd party vendor Winado wants me to take a picture of the item. I don't own a camera and am disabled so this is out of the question. The item was already packed back into the box to be shipped back. So we are at an impasse. I have not heard back. I only get lip service. DON'T SHOP AT SEARS!! ESPECIALLY ONLINE UNLESS YOU WANT A HEADACHE. I AM OUT $59.00 and hours of phone and online time trying to get this resolved. There is no receipt. It was purchased online.

Bought a new home 1.5 yrs ago. 12 yr warranty on a Hot Water Tank. Tanks starts leaking after 11 yrs. No warranty states it's not transferable. But they told me over the phone it is not transferable. I need person who bought the tank and had installed (2 homeowners ago) plus they need to have installed date paperwork. Are you kidding me. Warranties are a joke. Sears is a joke. Kenmore is a joke. I'm just your average guy getting screwed. Hmm I wonder where I will go.

I'm so glad JC Penny now sells Appliances because Sears Home Warranty is the worst organization I've ever dealt with. The customer service is a joke and waste of my time. After waiting two weeks for my appointment to have repairs on my dryer they canceled my appointment. When I called to complain their story kept changing. Finally after 1 1/2 hours of being on hold, transfer and disconnected they said I canceled my own appointment and will have to wait two weeks for another one. I've been doing business with them for 30 years but as of today, I'm done with this company.

My mother passed away two months ago. She had returned two appliances and received the money back in the form of a check in the mail. We received this check after her death. After going through probate court and obtaining two legally affidavits filed with the courts. Sears refuses to re-cut the check in my name. The customer call center which is in the Philippines told me my case is closed. They refuse to take my legally affidavit, that shows I have legal right to handle my mother affairs. However they took my mother’s death certificate and said case closed. They stole my dead mother’s money! How can they do that. What about accountability and ethics!

Called the warranty dept on March 17, repairman came on March 20. Order a new drum. We are now April 5th, still can't get a new drum. According to the warranty, they have to replace the dryer if they can't get the part in a reasonable time frame. Called them today, they are telling me that I have to wait 7 to 10 business day from today because they are still looking for a part before they can allow me to get a new dryer. I will be without a dryer until the 18th of April. One month without a dryer is insane. Wonder if the wife of the CEO of Sears could be without a dryer for a month?

Recently bought a spring and mattress from Sears.com. They would not give me a delivery time that I could manage so I canceled the order. I was then charged a "Restocking fee" of $127. They offered me a 10% discount on future Sears purchases as if I would even consider shopping there again. DO NOT SHOP AT SEARS!!! As far as I am concerned Sears stole my money.

Do not waste your time with these folks - they are simply the worst. We had an appointment with them to come fix our washing machine. They called and canceled the day of the appointment - the repairman was sick. They rescheduled for two weeks later - i.e. today. Today they called an hour and a half before the appointment to tell us that the repairman was over-booked and could not make the appointment. Then they told us that they were so booked, they could not make a new appointment at this time. This is no way to run a business. No wonder Sears is going out of business. Good riddance​.

Sears is the absolute worst company I have ever dealt with. If you decide to shop there, you will have the worst experience. Don't say I didn't warn you. I have racked up a total of 14 hours on the phone with Sears in the last three weeks. I get transferred, put on hold, disconnected, lied to... All so I can spend $3K at Sears. I can honestly say that I have bought every appliance at Sears for my whole life... (My parents did too). But what has happened there? They are currently trying to scam me out of 1K. I had to return a part of my purchase since I didn't realize I would need a plumber in order to install it.

I purchased a GE refrigerator from SEARS in Jan 2017, was offered free delivery. At the time of delivery, the installation team offered to install a water line for the ice maker for $125. In Oct2017, the line leaked at the fridge and at the water line tie in, so I had to contact a plumber. The plumber noted on his report that incorrect ferrules were used, causing the leak. My kitchen and family room sustained damage (flooring, molding, drywall, heating vent). I reported the issue to SEARS, who gave me a case number and referred me to their claims department (Sedgwick, 3rd party company). Sedgwick was unresponsive for nearly 2 months as my claims rep quit and my case was not reassigned.

So I went to the local Sears today to exchange broken tools as I've done in the past however I was informed that they will no longer exchange any tools that are NOT stamped USA. No problem I thought because I dont have any counterfeit tools. Well I had a 3/8-1/4" adapter that said USA & of course they didn't have any to exchange. Next I had a 3/8" universal and they didnt warranty it because it didnt say USA on it which is ludicrous and I will elaborate on that in a minute. The next tool a Torx 45 -3/8" drive is a common tool, they didnt have that either.

THIS IS A SCAM WARRANTY! I have paid over $500 to Sears (39.99 every month). I made an appointment 4 months ago to fix my dryer and the person NEVER showed. Moreover, it took me about 2 hours to get the appointment in the first place because their website is a joke and it is impossible to reach them by phone. I just tried to get an appointment to get my oven door fixed and gave up after trying to do so. I have now cancelled my warranty and I have to wait 48 hours for a callback because I do not want to pay the last installment. STAY AWAY FROM THIS SCAM.

The crew put two dents in top of the washer. After 4 hours on the phone, being transferred from one place to another and put on mute several times, they finally offered us some Sears points to go on our account. We were wore out after 4 hours so we accepted. We later found out the clerk who made the offer lied and our compensation was much less than we were told.

You should be ASHAMED of yourself! I understand that you are going out of business, but to ignore legitimate complaints is beyond shameful. I live in FL. My daughter lives in Los Angeles (Brittany). In late November of 2017, I bought her a Sears Kenmore washing machine: MOD. 110.26132413. SER. C74470242. Type 589-03. After about one month of using it, my daughter noticed it was leaving big, white splatters on her clothes. In order to get them off, she has to do about 5-6 rinse cycles. She has had 4 service repairmen come out at different times to fix it, without success. BTW, they didn’t have nice things to say about Sears, the Company they currently work for! One of them showed documentation FROM SEARS that this is a known problem yet you have NOT put it on the recall list!

I have been without a refrigerator for 3 months. It just doesn't make a lot of sense. Have had 5 appts. And each time it's the same thing, we need to order parts then to be told it's the wrong part and another appts. is set to each time 2 to 3 weeks before they can come back. The part came and the tech. didn't. I didn't get a phone call. I called 3 times to later to be told he took sick in route to my home. Now they said I can't get a new one because they (think) they can fix this one, I have to keep my food in a cooler on the outside and have not even been offered a sub or anything. l have a master plan warranty for what. If this matter is resolved on the next visit other actions will be taken.

Charged nearly $180+ to clear lines from a dishwasher. Clearly, the labor was not going to take that long, and there were no parts to bill. The repair guy said the price is just based on a computer code from Sears. Rip off. They should at least have dropped the min diagnostic fee from the price, although $100 would still be a rip off at standard local prices.

Sears keeps sending me surveys and review emails. When I enter this neither will accept it. Censorship much... I paid over $888.00 on Saturday March 10th for a refrigerator with a delivery date of Monday March 12th. The 12th came and went and I got no fridge, no phone call, no email and no money back in my account. Six calls to your horrible customer service in one day and not one call got through. Every time someone picked up a phone they quickly hung it up.

I have been a loyal customer of Sears for over twenty years. I no longer am! Two years ago I purchased a home appliance warranty from Sears. I still have not been able to get a repair person to come to my home after over a year. I have called countless times only to be transferred over and over again. With each transfer I have to give all my info again. I have been told the repair service has been arranged and will contact me tomorrow. I never get a call back. I have called Sears back, again over and over again and eventually gotten the number for the repair service from them.

I had a order placed for delivery, scheduled to be sent to my old address by mistake. Been trying to get an address changed for the last 2 hours!!! Everyone you talk to is ** and you can't understand them at all. I am currently on hold now for the eighth time. They still haven't changed my address and they always say someone will call you back but that is a lie too.

Our washing machine stopped working. Like it has no power. Checked circuits and outlets. All fine. Called local store. Given an 800 number to call. Spoke with multiple foreign employees. Made appointment for inspection (after I refused the sales pitch for $600/yr for maintenance) only to have them reschedule due to bad weather. We got a 1/4 in of snow. Rep on phone couldn’t tell me where the repairman was coming from. Told me to reschedule at my convenience (as they will be there between 8 am and 5 pm).

I called to have my A/C unit repaired. They sent a company out to make the repairs and they indeed found the problem. However, it now seems that the parts must first be sent to SEARS for approval AND ordering, will take three to four days! The company said that is how the SEARS Home warranty system now works. Before, they were able to provide the parts from their shop, make the repair and then replace the parts with new ordered from SEARS. Of course, I had to pay the deductible ($100) before we could get the ball rolling.

This is about as bad as it can get. The vendors are scam artists and the Sears warranty is worse. Just trying to cancel take half a day. Every time I called the department to cancel, I was sent to take a survey regarding my experience. Don't waste your time and money. The fine print will tell you everything and the part that you are on a month to month is totally a lie. You will be charged a penalty if you decide to cancel after 30 days and keep in mind that you have no coverage in the first 30 days.

Bought an ice maker and stopped working after five months. Sears has sent 5 repair tech to fix it and still not fixed. Just got off the phone with them and they refuse to replace the machine and told me that after 8 or more times a tech visits my house they can discuss replacement. I will never buy another appliance from them again. Save yourself the headache and shop elsewhere. Absolutely horrible customer service.

I got Sears because my cousin recommended it. I tried to called them, because of a problem. I spend 2 hours trying to talk them, they keep transferring me to different department, never got to talk to someone. Now I just want to try to cancel. Still having problems.

I am very disappointed with Sears Customer Services and I am not recommending to anyone. I called to ask for a technician to look at my cooktop. In 10 days three technicians came and they just informed me that I have to replace two items and that they had to order them. No one of these three did an order, they just keeping saying that they had problems with the pc!!! At today I still have my cooktop not working! I had to cancel everything with them even my warranty, now I am worry that I will never see my refund! Tomorrow will come a technician from another Company, I really hope that this one is much more professional and serious. I will never contact Sears again, awful Customer Service, I never had such a horrible experience!

We purchased a whole home service contract from Sears. In winter, our heater stopped working. We put in a service request. The assigned company's tech came out and said that the heat exchanger had to be replaced. It took 8 days for the part to arrive. When I called Sears about this delay and not having heat in the middle of winter, Sears basically said that it is our problem and they cannot do anything about it. After 8 days when the part arrived, it was the wrong one. With the snow storm and biting cold we were without heat for another spell. Again, when I called Sears, they said that there was nothing they could do about it. I requested that they refund me the $100 service fee at the very least - a courtesy that they could offer. They refused. Bottomline, their approach is "deal with the problem. We'll not go the extra mile".

I placed an online order for a Weed Whacker from Sears and I figured I would get it at the store it’s much faster so I called Sears to cancel the order and yes they canceled it and today is March 22 and I still have not gotten my refund and I called Sears to ask them about it and they told me that I would have to wait another two weeks for my refund. Unacceptable. It’s not the amount of money. It’s the way they do things, and the guy that I spoke to on the phone totally acted like if he had better things to do so I informed him that would be the last time that I do any kind of business with Sears. As a matter of fact I have a Sears credit card. I’m going to cancel it right now. Unprofessional lack of customer service. Sears is not what it used to be.

Very bad experience with Kenmore Refrigerator. Product less than 5 years old and developed a hole in the back wall. Sears Technician informed this cannot be repaired after charging $99.00. Sear offered me only 10% discount for my next purchase. I will never ever buy another Sears (Kenmore) product. Consumers be aware Sears is not standing behind their product once the one year warranty expires. Please learn from my experience.

I called Sears to repair my washer. I have a whole house contract with them. Technician came out after several attempts to schedule appt. He had no parts, but he ordered the part he believed would be necessary. We set up another appt for between 10:00am and 2:00pm in two weeks. The appt time came and went. I called to find out what happened and was told the technician was busy and they could come out maybe in another week. That is four weeks without a washer. They did the same thing with my neighbor, but in her case it took them from October until December 29 to fix her cook-top. They dismantled it and left her without a stove for Thanksgiving and Christmas. Their service is terrible and the worst part is they don't care.

First of all I now totally understand why Sears is closing their stores and filing for bankruptcy! I purchased a new bedroom set from Sears in Portland on March 13 contingent on them being able to deliver my new mattress and box spring to me so that they could recycle my old set. To start things off it took over two hours for my transaction to be complete when I first went in to make my purchase. Yes two hours... and that doesn't include my time trying out some floor models! That's how long I was kept waiting due to errors from the sales associate. Now don't get me wrong I was annoyed but I kept my composure through that process... now comes the fun part!

Complaint details: Feb 10 2018, purchased dryer online. Paid $410.30 using debit card. Friday, Feb 16, 2018 delivery date with 8am-10am window. At 12:30 received phone call from Sears delivery that dryer was damaged. They had stripped door and would have to repair and deliver Saturday (next day). I advised would not take off from work again and questioned why they did not call me earlier regarding. I asked for refund as did not want to pay for a dryer that had repaired from damage in shipping. Several phone calls to Sears online, each rep stated "No Worries", I would receive refund 7-10 business days. One call from a supervisor, her response 7 to 10 business day refund back to debit card.

We bought this Kenmore side by side refrigerator 10 months ago. We bought it because we had one like it before, only white, this one is the stainless look. We had the other one about ten years, and had it repaired a couple times, no problem. About 4 months ago the ice maker started slowing down to nothing, then the refrigerator part, and freezer part started not cooling proper, had to turn it all the way up and still is not working right. I called for a service, they had no info on us buying a new one, over 1000$. Finally worked that out, but still every time I call the first thing they say is, "I have no info on you". The service people set an appointment, a 5 hr, window **.

Sears Home Warranty Service - Don't do this!!! The cost is too high and the service is terrible. The contract even says that you the customer must dispose of the old appliance yourself. I am an older woman alone, how do I dispose of a microwave. (Assuming I ever get the new one.)

I have been a Sears home warranty customer for many years. I have always paid and rarely had to use the service. I have covered everything from vacuums to large appliances. The most recent claim was for a Samsung dryer. The initial service appointment was for December 6th. As of March 15th, I am waiting for the technician to show up. I have gone through numerous telephone calls, wasted days, and playing phone tag with automated phone equipment to confirm and or reschedule appointments due to a lack of communication on Sears part. I have had to make the inquiries as to whether or not the parts were available numerous times. I have requested early morning appointments as I have school-age children and I drive them to school. This whole ordeal has been the most frustrating and anguishing experience.

I am wondering how Sears keeps any clients who have jobs. I am a working mom and my husband is military and currently overseas. I made a maintenance appointment to get my kitchen and laundry appliances checked out. They only service our area on Tuesday and Thursdays, I took time off of work to be home for appointment. Called multiple times to confirm that I will get a morning appointment and at 10 am no one has shown up, I called again and they said that they have me down for an afternoon appointment. I had to cancel appointment and I did not reschedule because the customer services people made empty promises and manager was rude when I asked if they could come out on another day! I will never do business with them again!

Why is Sears still in business? Their employees are completely incompetent. I'm so furious dealing with them. I bought a refrigerator from them 2 yrs ago which stopped working and here we are 5 weeks into it and the problem has not been resolved. The technicians keep flaking on the scheduled appointment time without letting me know. I'm having to call and hear the automated system giving me a different time slot from what I was given. And it doesn't help the only people you get to talk to are overseas which you know they can't really do anything. I've wasted so much time waiting on them for the past several weeks. How do these people stay in business. I'm a very patient person in general and dealing with Sears and their lack of professionalism makes me want to scream!

Unfortunately we purchased new kitchen appliances 3 years ago through Costco. We purchased the Sears Home Warranty to cover issues that we may run into. The LG refrigerator is a total POS. Twelve months after purchase the compressor went out... We had to wait 4 weeks for repair from the Sears Home Warranty coverage. Twelve months later the compressor went out again. This time our agonizing wait for repair, so far, has been 6 weeks with no end in sight. They are currently suggesting another 2 weeks before they will be here to repair. So my Sears Home Warranty has left me without a refrigerator, having to use an ice cooler, for 3 months!! Mind you, we pay monthly for this Sears Home Warranty and this is the level of service they deliver. Keep in mind not a mile away is a Sears store with no less than 30 refrigerators on display.

My electric lawnmower would not start. I contacted the local store and was given the customer service number to get repairs that were under warranty. The store said they did not do repairs. I called the Sears customer repair line and was told to take the mower to the store for repairs. I tried explaining to several people that the store no longer did repairs but they would not listen and insisted I take it to the store. The store people said they could not order a repair and the mower would be seen if a technician happened to visit the store. After six weeks I picked the mower up, unfixed and started calling Sears again. It took over 6 months and many wasted hours on hold to finally get repairs. You are never allowed to speak to a manager or someone who can act with authority. Never again.

On Nov 23, 2017 we were delighted to find a Samsung Double Electric Wall Oven (NV51K7770DG/AA) on sale in AUBURN MALL 385 SOUTHBRIDGE ST AUBURN, MA 01501. We were thrilled that we will be able to afford such a unit and install it in our new kitchen. We called the store asking to set up a delivery for us (since we live in Richmond, VA) and they informed us that, since this is a floor model and all the packaging was thrown out by the store associates after initial installation, we would need to come and pick up the unit ourselves. We still thought that we were in luck - we were about to border a plane to fly to Boston to spend Thanksgiving weekend with the family. So by the end of the weekend we made it to the store, picked up a beautiful oven, rented an SUV and drove through the night home.

Back in July, a technician ordered parts to fix fridge and stove. We returned the parts because we decided that since the house was for sale, the new owners could decide what they wanted to do. They might want to buy new appliances since the new parts were expensive. I received the refund for the fridge parts, but have been waiting since the end of August 2017 (!) for the refund on the stove parts. I have the UPS confirmation that the parts were received, but every time I call, they say I will have the refund in 7-10 days. I have filed a complaint with the Federal Trade Commission. Since my husband's estate will soon close, I would like to get the executor paid what I owe him!

Their return policy is a strict 30 days. I received 18 boxes piecemeal from my order within a two week period. That's two weeks in the 4 weeks they allow for returns. I had the flu for two weeks which made things a little chaotic personally and professionally. Once I was feeling better I foolishly attempted to return the clothing 3 weeks beyond return date. The North Brunswick NJ store couldn't make an exception and the Customer Service rep on the phone also basically said I was stuck with my $400 of unwanted clothes. Lesson learned, now I know why I was never a regular Sears shopper. Never again! I hope a class action lawsuit follows for this awful company.

They came to repair microwave but declined to do so because the part was too expensive. After waiting 3 days for them to call about solution, we called them. They offered $300 which we declined as we have a GE Profile top of the line over the range microwave. Then they offered to replace with a microwave that does not recirculate which will not work for over the range. Also would not let us talk to a supervisor. This is the third time they have been called to repair something and refused to do so, and we still have to pay the $100 service charge for them to come out. Will be cancelling them once this is resolved!

Washing machine failed when water hit control board. Called Sears on Friday and was given an appointment between 1 PM and 5 PM on Monday the 5th. Called Sears on Monday at 4:30 PM and got an automatic response that serviceman would be here. Called again at 5:30. Got the same message but stayed on line to speak with a live person. Was informed that technician had an emergency and had rescheduled me for 13th. Talked with several more people and was eventually rescheduled for the 9th between 8 AM and 12 PM. Technician arrived at 1:22 PM. He looked at the machine, banged on it a few times and said it was the control board. He said he didn't think it was covered.

Don’t waste your money. We were having our stove serviced by a Sears technician and he suggested a home warranty. $75 a month to cover everything. We signed up and next time we called it took weeks to get someone out. They weren’t from Sears. They told us their report to Sears would be to replace our washing machine. After waiting I called Sears and they said they had no report. 2 days later I called them back and they said the repairman had called in and reported there was nothing wrong with our washer. I called and they said they could schedule a different repair person to come out for another 100 deductible. Did not think that any service vendor could be worse than Time Warner but this is the gold medal winner. Please don’t sign up for a Sears Home Warranty. It is like burning your money.

Bought house in 2003, laid down tile and re-installed the toilet. In 2018 Sears is trying to tell me the toilet was improperly installed! Are you kidding me - it hasn't leaked since 2003. Clearly it was installed properly or I would have had a ** fest all these years. Normal wear and tear as I am only sitting and doing my business. No dancing on the bowl or wrestling with it!!! They are not worth the money or my time... cancelling! I wanted to give them NO stars but wasn't an option.

Don't waste your time. The guy took one look at my 2005 Craftsman riding mower, told me it was old, and said (without looking) the transmission was bad. I asked if he'd service (oil, spark plug, belt) so I can continue to use it as a tractor not a mower - nope! Wouldn't even touch it. $129 for 5 minutes look. TOTAL WASTE OF TIME & MONEY. He's retiring in 2 months. Nice person, but completely disinterested in providing any service. Sears should warn people that if the mower is more than 2-3 years old, the service guy will refuse to do anything at all.

I would give this NO stars if I could. I think a class action lawsuit is in order after reading the reviews. I purchased a Home Warranty after needing an ice maker repair 2 years ago $39.99 a month. I used it twice for the ice maker. The price increased without my knowledge or acceptance to $49.99 per month in Jan 2018. My fridge/freezer stopped working, I called for an appointment and was told it would be the same day between 12-5 pm, I then received 2 e-mails with different times, I called to confirm and was told between 8-12pm, the next e-mail informed me that my "appointment had been cancelled", another call and I am informed that there "was no technician available", they could reschedule for 3 weeks from now.

It appears as though turbo-boil function malfunctioned. Burned a hole through the glass cooktop, cracked as well as damaged a cast iron pot that I never knew was possible. Called Sears which has been Wonderful in the past however the first tech had no customer service and left after he was asked to wear shoe protectors, never saw the stove. The second Tech had wonderful customer service, the issue is even with the protection plan we purchased, the tech on the phone stated the cooktop was not covered, point blank. There was no investigation as to why, or what happened to the stove. Called several times for someone to explain to us why this is not covered, and never got an answer.

After scheduling service on a Sears appliance, the salesperson recommended their home warranty service. We were told we would pay a flat fee of $80 per visit. Scheduled our first service and it was “adequate”. Scheduled a follow up service for three items and more than a month later we were never contacted. After a bunch of problems we called to cancel service. Rep was kind of rude/dismissive. I asked to speak to a supervisor and was told there was no supervisor, and she literally asked “what do you hope to accomplish talking to a supervisor?” Immediately canceled service and was charged $135 on top of the $80 we paid for the one visit these people actually showed up for. It's sad when you think back to Sears being a reliable and trustworthy company.

I began my 1 year contract with Sears to cover all my kitchen appliances when I lived in Texas and had to have my refrigerator repaired. I opted to begin the warranty at $40/month rather than pay over $300 to repair the fridge on my own. They took care of it, although it took about a month with several visits, to get it completed. After several months, I moved to Wyoming. I called to see if they would transfer my warranty and was told they did not do that but they would start a new, 1 year contract for my new residence. If I did not renew the contract, I would owe the full amount of repairs from the previous address. I was not opposed to having a warranty so I complied, although the monthly fee was now $50/month instead of $40/month like when I began.

We have been waiting for a dishwasher repair for months! Between the first patchwork fix and now we have been without a dishwasher for almost 7 months. Customer service is a joke. Last call they said they ordered parts but can’t tell where they were delivered to! This is like a big scam. The repairman wasn’t even sure what was wrong yet they ordered parts. If I could rate this no stars I would. This is the worst company we have ever dealt with! After their last fix didn’t work we have waited since January and not a word on the repair!

I had the Sears Home Warranty for a full 12 months and the entire time I dealt with individuals who lied to me, lied to Sears and company policies that allow their employees to do it. There is no accountability for this company or their employees. Initially, I had Sears comes out to fix my refrigerator freezer door alignment. The tech checked the type of water filter cartridge and broke the dispenser. He then shut the water off to my fridge saying that I now needed to have a new water supply purchased and installed.

I started the process to get my Dishwasher fixed in Aug 2017, the repair did not fix my issue so I called back in 9 Dec 2017, then I was scheduled for appointments on two different occasions, nobody showed up. Then Sears contracted a local company in Wichita to fix my dishwasher, they came out Jan 6, 2018. Told me I had to pull out my own dishwasher, and that they had to order parts, 2 weeks later, I was told they ordered the parts wrong and needed to order new parts, after that they said they received the parts in, on the day they were going to come out, once again (Late Jan 2018 at this point) nobody showed up. I contacted the repairman and he said they sent the wrong brand and parts to him and he would have to re order.

Purchased a refrigerator Dec 28th. Was told that to have Sears install appliance that we had to purchase new water line, which we did. On day of delivery, the delivery team did not install new water line. They used the old line that was with the old refrigerator. Two weeks later, this line began spewing out water and damaged a closet floor that shared the wall with the refrigerator. I filed a claim with Sears, mid Janurary. Sears has FSA Logistix handling the claim. They have taken too much time to process and verify this claim.

This is not about the product, but about customer service. Before the tree was delivered I decided it wasn’t tall enough for my purposes, so I didn’t even open the package and returned it, in person, to my local Sears The Meadows #1668 in Las Vegas NV. I handed my package to the store clerk on duty, address labels and all still attached, and he made a phone call to find out what the procedure was to take my return. When he hung up, he turned to me and said, "OK, everything will be taken care of and you’ll receive a refund as soon as your return reaches the warehouse." I’m like “are you sure that’s all I need to do?” He assured me it was.

I contacted Sears when my Whirlpool washer malfunctioned. It was old. The person on the other line talked me into buying a Sears Home Warranty (thru HomeSure Services). (A good salesman). For $140.00 I purchased a full year repair warranty on all my kitchen appliances and would only have to pay $80 for the initial repair visit (this to include the part). After missing two days of work the machine is still not working and to top that off, when I received my contract (w/ HomeSure) it listed a monthly cost of $40/mo! I would have never agreed to this warranty for that kind of ridiculous money. When I called to cancel (two weeks after my contract went into effect), they said the only way I could cancel would be to pay ANOTHER approx $280 to cover the two tech visits and parts for a machine that still is not working! I have complained to the BBB and will complain to any other site about this disreputable company. I am totally disgusted.

Sears has deteriorated into having the worst service I have encountered. I purchased a refrigerator from them several months ago for $880.67. The delivery service kept calling to confirm the delivery, and then twice, on the actual day of the delivery as I was waiting for the item to be delivered, I got a call saying that they could not find my merchandise and would have to reschedule. They rescheduled twice. When the refrigerator was finally delivered it was damaged. The damage was cosmetic, in the form of multiple dents.

My daughter and son-in-law purchased the 3 yr repair warranty in 2015. It expires in a month. The servicemen come out to the house but then have to order parts which occasionally come quickly (within 3 wks). Icemaker still not working correctly. But serviceman said it was normal. Inside of microwave all rusty. Just normal. Wear and tear? Fan finally fixed on 4th visit. But the big complaint is the washer repair. Over the washer repairmen have come out over a dozen times. Washer got worse after some repairs. Once when I was there front of washer fell off on first load washed. Today washer bars were replaced. First load washer pumped out water into floor. We have massive flooding laundry room, hall, living room, foyer. Rugs soaked water under furniture. Repairman had said washer would rock. Said it was normal. They said they may send another repairman???

I scheduled repair service for a range and refrig. I was told the 1st available date was 3 weeks out and that the repair appt. included both appliances. The repairman showed up and said he was only trained to repair range & that I would need to make another appt. 3 weeks out for the refrig. I called Sears warranty customer support, they told me I could find a non-Sears local repair and have them submit a claim to Sears but the repair service would have to accept 3rd party billing.

My Sears Kenmore has several attachments that enable me to clean corners, crevices, etc. I got it from my Mom and it is still running after many years.

I placed an order for a new refrigerator on February 25, 2018 and had a delivery date of the 27th. I never received an email or call as promised for my 2 hour window time frame for delivery. I went through the Act of Congress and still is to this day. I was told that my order is on hold and I needed to verify my information. I was then transferred and told that my bank never sent the money over, but how can you even place an order without money on your debit card. I called my bank, my rep stated that Sears took their money on the 25th with nothing pending. I called back, a rep stated it could take 24 hours and was given another number to call. The number that was given to me was bogus! I am very angry and frustrated because no one is giving me answers, and hundreds of dollars has been taking from my account, and I don't have my refrigerator! Hopefully someone can help me out because this is wrong!

Contacted Sears customer service to make an appointment to clean my air ducts. She requested my property square footage, how many stories, and the number of vents. She never asked what my duct system was made of - metal, plastic or fiberglass. She then requested my Amer Express account information. At my scheduled appointment the Sears technician stated he could not clean my air ducts because my duct system was made of plastic. He charged my husband $45.00 for the trip out and placed it on his Visa card. Sears could have saved me $45 and themselves some time by asking what my duct system was made from during my initial contact with customer service.