Sears Reviews

I scheduled a week in advance to have my garage door fixed. They called to confirm the day before and they gave me a window of 11am to 3pm for the next day. I did speak with someone who DID confirm 11a-3p. Today no one called no one showed. I called their number back at 2pm to make sure someone was coming and the woman I spoke with (Melanie) was rude and said they still had another hour. Didn't even bother to make sure the appt. was on their books. So when 3:07pm rolled around I called again. This time she said she would page the tech but was very short with me. This is the worst experience I have had with this company and I will not be doing any business with them again. 1 person called me back to say I didn't confirm the appt today. I am done with Sears, I will not buy any products or services from them.

On May 21 I purchased a refrigerator, washer, dryer, and vacuum cleaner for my Illinois home at the Thornton, Colorado location. It was all to be delivered on June 6. On June 6 at 6:00 am we were woken by the telephone ringing; it was Sears delivery in Romeoville, Illinois to let us know they did not have our refrigerator so were not going to deliver anything today. Well, we're going out next week! No fridge? No washer and dryer? No Vacuum? I got on the phone and after 6 1/2 hours still did not know when or if I could get a refrigerator so was forced to cancel the entire order.

Purchased a refrigerator from Sears Appliance Showroom on Monday, May 29th and after being told I could not pick one up at store since there was none available and it would take till the following week, I selected delivery and was told it would be delivered on Sat. June 3rd. On Friday evening was informed that my delivery would be here on Sat between 2 and 4 pm. At 9:46 am on Sat was left a message that the refrigerator isn't on the truck and would be rescheduled for Wed., thru or Sat of next week. When I returned the call I could not believe how rude and ignorant the rep was and when asked to speak to her supervisor simply put me on hold to get me off the phone.

THE WASHER IS CONSIDERED THE NEW THING. 2017 MODEL GUD27GSSJWW PURCHASED AT SEARS. I complained from the first day of the noise from the washing machine. It is so loud everyone knows in my condo who is washing. This is not normal. However they say this is new technology. I say it is a mistake, the manufacturer does not want to fix.

I ordered 2 washer parts from Sears, at a higher price than other online vendors, because I trusted the Sears brand name and assumed the higher price was worth it for better service. DON'T MAKE THIS MISTAKE. Sears sent me 2 parts, but one was the WRONG part. Customer service was RUDE and INCOMPETENT. They now tell me the part is on back-order for 2 weeks. I shouldn't be able to buy overnight delivery if the part isn't available for 2 weeks!! I ordered the exact same part from Amazon, for half the cost, and next day delivery. Goodbye, Sears.

It's obvious why Sears, a former pioneer in quality appliances, is closing stores at such a rapid pace. Now even their service programs, such as their Sears Home Warranty (appliances) service is basically a fraud. Do not waste your money on this service; it's a scam. I have been paying $42 a month for over two years for a "Sears Home Warranty" kitchen appliance warranty plan where they advertise that they will repair or replace the appliance. Yet when my six-months old washer started making noise, like a jet plane, during the spin cycle; the 'repair was not covered' and they wanted almost the full price of the washer to repair it! They would not replace the washer because it still 'worked'; we would have to grin and bear the noise.

I am so upset with this "Sears Home Warranty" crap of service. I am really starting to believe that this is a scam to get people's hard earn money. I called this past Saturday to schedule for someone to come out here to take a look at my stove, dryer and fridge. I was giving a number for a company for me to call and set an appointment with. I called the company, spoke to a "technician," kept promising he would come by but never did. It is now Thursday and I have not heard from him. I decided to call Sears back to find out if they had other techs available. This is where I lost it. I kept getting transferred around & hung up on.

I called and made a service appointment. I received a confirmation. The day before I received a confirmation. Day of service receive a confirmation. My husband took off work to be there for the service man. I received an email my appointment was extended by an hour for the window time. I called, they placed me on hold. They told me that my appointment was terminated because their service man called out sick. I was willing to accommodate and told them that it would ok if another technician could come later into the day or night. They told me no. I told them we lost a days pay. They offered me a 20% discount and told me they can rescheduled me for June 5. I told them no one could take off work and that we already lost a days pay. I was told that all they could do.

Horrible customer service experience! The touchpad on my two year old electronic range failed to display the proper temperature for one of the elements. After contacting Sears I was given a claim number and the phone number for a local repair company. When the repairmen showed up at my house they were far from professional looking in their appearance and were not sure how to turn on the range. My husband told them to leave and he was not paying them the $60.00 deductible for their visit. I called the local repair service company and asked them to order the part and to please send other service technicians on the next visit. After three weeks went by and I never heard back from this company. I called them back to see about the installation of the replacement part. It wasn't in yet. When the part did come in it was not the correct part!

I purchased 15-Inch 5.5A Electric Line Trimmer from Sears Home Store in Fayetteville, GA on July 1, 2016. It never worked. The line for cutting would not advance. I called your Customer Care Hotline on yesterday, May 31, 2017 and was advised to take the item to Sears in Southlake for repair or replacement. The person I spoke to was Anne and she stated the item was still under warranty. I drove several miles to Southlake and was told by an employee there that the item was not under warranty. According to page 2 of the Operator's Manual the warranty is for 2 years.

Never never never buy any appliances from Sears!!! Called Sears repair to repair 11 month old Sears Kenmore Elite French door refrigerator on 5-23 because refrigerator nor freezer working. I was told they could not come until 5-30 even for an emergency like a refrigerator. After trying to talk with someone numerous times who could expedite the repair realized They really didn't care that we had no refrigerator. They were to come 5-30 from 1-5pm. Waited until 6 pm and called. Their response was that they weren't coming and they would try to come on 5-31 1-5 pm. Again waited - never showed and when we checked said rescheduled to 6-7. No Refrigerator for two weeks!!! If they come on 6-7. Never have we had such terrible service. The refrigerator was top of the line. I would NEVER buy anything else from Sears!

We bought a mattress in March. A little more than a week before the sixty day warranty period was up, we called in to say the mattress would not work. We thought we would try and exchange and they gave us a case number. It took about 10 days to find time to go in to a store to check out an exchange, but we did go in. Checked out other mattresses and did not find one to work for our circumstances so we wanted to return it. When we called back they now said it was past the 60 days and would not take the return. Since we originally called in with the problem before the 60 days, that's when the clock should have stopped. No one told us we had to call AGAIN before the warranty period was up. Do not trust Sears as they do not honor their warranties. We will never buy from them again. There are too many other places that do honor their warranties.

I have been paying for the home warranty service from Sears for over 4 years. That is $43 a month. I have had my refrigerator repaired and had to wait a month but I thought that was because it was an expensive part. I called because my LG dishwasher is leaking and I'm told I have to wait over 2 weeks for an appointment and I have to pay a $75 deductible. At $43 a month I pay $516 a year for this service. I can buy a new dishwasher and have it installed faster and cheaper than I can get a service call from Sears. I could have called any local repair company and get faster service and not pay for a monthly home warranty. THIS HOME REPAIR WARRANTY IS A TOTAL WASTE OF MONEY. DO NOT GET SUCKED INTO THIS!!! BUYER BEWARE!!!

I recently became a mother this year and as a gift, my mother purchased me a Sterling silver/diamond "mom" necklace that was priced originally at $149.99 & was on sale for $89.99 during the Mother's Day sale. Upon opening the box before even taking it out the chain ripped. It was the cheapest quality I had ever seen. I called Sears & went in the store and NO ONE helped me return it because we misplaced the receipt and didn't have a proof of purchase.

We contacted Sears to do their annual service call under our Purchase Extended Warranty. We were told the tech would be here between 8am-5pm (May 3) so the whole day would be used for waiting on the tech. Sears did send an email morning of the scheduled appointment giving us a 2 hour window. Thank goodness we are retired and do not work! The tech came, looked over the treadmill and said he had to order three parts and scheduled another appointment 2 weeks later (May 17) between 8am-5pm to install the parts. The tech came, installed the parts and left never asking us to try the treadmill so we assumed he did. My husband started the treadmill shortly after the tech left and the incline went up and down without stopping and that was just from turning the machine on. Finally it stopped inclining so he got on and tried to change the speed. The machine made a loud noise and abruptly stopped almost throwing my husband who is 80 years old.

Our 5 year old water heater we bought from Sears started leaking. When I called they said it had a 12 year warranty if it had to be replaced, but they couldn't get someone there to look at it for 2 weeks. I told them this was unacceptable to go without hot water for 2 weeks. They didn't care. I told them I would just call a plumber in our area, and they said the warranty would only cover a Sears technician. Such a scummy way for Sears to try to get out of a warranty! It gets worse.

Wow, I'll never buy anything at Sears, Pacific View Mall, Ventura, Ca. again. They were supposed to deliver a new refrigerator between 7 to 9 this morning (in writing) then postponed it to noon to 2 (voicemail), then postponed it to Saturday without notice (recorded phone msg), then denied ever having said that and scheduled it to next Tuesday when no one is home. Now the latest online update says "Oops, there was a problem scheduling your delivery, please call blah blah blah." Now the better half has jumped into her car to do the 40 mile round trip to talk face to face with real people and demand a refund (that'll never happen).

Purchased two dresses on April 22. Went to return on May 15th. Store was closed. Closed at 7:00. I work until 6:00. Couldn't get there during the week. May 26th was first available day to get to store early. Would not give in store credit or let me return them due to them having a 30 day return item policy that I was unaware of them having. Never once did I ask for my money back, just the opportunity to exchange for another item. Cashier should have told me that when I purchased the item. Didn't see anything posted about return policy... This will be my last purchase in Sears or Kmart. Sorry. Store is struggling financially but customer service is not a priority, and could very well be the problem.

I have been taken aback today!!! Customer service at its worst. I have a Kenmore washer/dryer combo. The dryer element went out 3 weeks ago. On the day I called was told the technician would be out between 8 and 5 the following day. Got a call at noon that he had called in sick and they would have to reschedule for the next week. The next week technician showed up, replaced the thermostat and said he would have to order the heating element and be back the next week. New technician came out last week and took dryer completely apart. He replaced the heating element, told us he worked on these things every day, was a bad investment, and we needed to buy an extended warranty.

Whole House Warranty and Appliance Repair - This pains me to say, because I grew up with Sears. Our house was (still is) filled with Kenmore Appliances, my car has a DieHard battery, my shop, like my father's, is full of Craftsman Tools. When I was a kid, the highlight of the year was the arrival of the Sears Christmas Catalogue. WTF happened to this once great company? We bought a new oven from Sears 5 years ago. It recently conked out. We called Sears Appliance Repairs (with whom we'd always had good luck and good service). A repair appt. was scheduled, with a 4-hour "window" for the repairman. The day came. I waited. No repairman. Toward the end of the day, I got a call. The repairman had called in sick. It happens. Appt. reset.

Don't ever buy any appliances from Sears. Been roughly 2 months waiting to get repairs done to a brand new (less than a year old) refrigerator. From incorrect diagnosis, wrong parts orders to worst, missed scheduled and confirmed appointments (this was the second time I had to take off from work). All I've been getting is lots of "I'm sorry". Caution to those needing appliances - DO NOT BUY FROM SEARS. BEWARE... you will find yourself posting to their site and on the phone frustrated with their "customer service reps" just like I am at this very moment.

Don't call them to repair anything. They won't fix it, but will be happy to charge you. The repair man wasn't even gone 5 minutes and I called them to tell them he didn't fix my dryer, and they say, "Well we are sorry to hear this. We can reschedule for him to come back in 2 weeks."

It is beyond shame and reason to think that an install delivery team would steal from the homeowner, but, did they? All I know is on Sunday I had $1,400.00 in cash and then the team of two men came on Monday...and then I didn't. I can certainly account for the one installer's whereabouts. He was in my basement with me making the most inappropriate comments and I quote, "WELL YOU'RE RICH", and, "IF YOUR DOG COMES DOWN HERE I'LL SHOOT IT". I asked about the whereabout of the other and I was told that, "HE SITS IN THE TRUCK AND LOOKS PRETTY". Yes, I certainly was played on here. I am a single woman, 60's with disabilities who foolishly left what was sacred her home open to G-d knows what? I also had to have an additional team come back later because the install was done so poorly and mistakes that needed to be undone.

Sears Home Warranty is nothing but big scam. We have made 2 claims and both times they come to our house, collect deductible and a month later they claim it is not covered in our plan. One of the 2 times they changed their mind after they gave us 2 months of runaround. Do not waste your time or money with Sears. At this rate they will go out of business.

Just cannot believe this company that once was so reliable has come to this. I used Sears for more than 28 years. Last 3 years the changes made me wonder, but what can I say? I am so loyal and was trying to be one of the customers that support and did not wanted to see this company go done, I have master protection with them for over 15 years. Most of my appliances was purchase from them. Make a story short, I HOPE SOMEONE FROM CORPORATE WILL CHECK THE COMPLAINTS AND FIX THEM BEFORE LOSE LOYAL CUSTOMERS LIKE ME.

After purchasing a number of appliances over the years from Sears I can say that I will never purchase another. I needed my dishwasher repaired. They gave me a ridiculous 4-hour window and as I tracked my appointment throughout the day the technician pushed it further back. I called to ensure that he was still coming and a customer service rep said it was still a valid and open appointment and that I could continue to wait. The technician never showed nor called and rescheduled my appointment without my knowledge to a day that did not work for me. Customer solutions was of no help. They could not give me an appointment that works with my schedule nor did they attempt to shorten the wait time window. I would have expected better service from all parties involved. Especially from the technician who never called and left me waiting for 7 hours on a day I had to take off from work. Sears gets an F for professionalism and customer service!!

Dish Washer Repair - Looking at all of these reviews, it seems as if writing this one is a waste of my time. But here it goes anyway. I have never written a review in my life. I've worked in restaurants, customer service, sales, etc. and I know how unbelievably frustrating it is when some miserable person just wants something to complain about. So I don't write reviews, because there is always two sides to a story. But I assure you, this is not the case.

I think it's a total ripoff Sears only offers a 90-day warranty on their repair service. I had service done on my 3-year-old Kenmore 3-door refrigerator freezer, spent almost $300, and almost 5 months to the day it's having the exact same issue. It's like either they sell you crap parts or didn't fix the problem correctly then after 3 months expect you to pay full price for the same work. I'm done with the scam.

We purchased from Sears a new Kenmore Elite electric double-wall oven Model # 79048459 in December, 2016 for our remodeled kitchen. In all instances, when trying to broil chicken, beef, or fish in our top oven, the oven generated so much smoke and grease that our fire alarms (located about 20 feet away between two rooms) would go off. We contacted Sears, and their experienced technicians came to our home and essentially replaced all of the electrical components in our oven and the heating coil. After this was completed, we placed a 1 inch steak on a professional broiling pan in the top oven at 550 degrees, and lowered the rack position to 4 according to the Sears manual for this oven and in less than 4 minutes in the oven (without even opening the door of the oven) the smoke being blown out of the top of the oven was so dense that our fire alarms went off once again.

Horrible - Went to buy Large Appliances in March - Wanted to split payment with cash and CC. Sears MADE me purchase a Gift Card because they CAN'T do the transaction with a bank account (this is the 21 century right?). Purchased a $2000.00 Gift Card. Did NOT receive the email with number and pin EVER!!! 3 hours on the phone - felt sorry for the CS lady. Then sent to Corp - Gift Card dept. They insisted through Hoffman Estates that they had to mail it - takes 7-10 business days YET they took my money out of my account in less than a day. I received the gift card 14 days later. When placing the order AGAIN - the prices went up and they would not honor orig. and also refused to refund my gift card. What kind of business does this these days!!!

After 3 visits to fix ice maker- still not fixed. Each time they come I need to take off work, which if I do not go to work I do not get paid. April 2, 2017 Sears Home Repair came out to fix ice maker. Needed to order part. Reschedule 5/12/17- needed more part. Rescheduled 5/22/17- had wrong part- reordered correct part. Rescheduled 6/2/17. Each time they come I have to take off of work and the 4-hour slots they give you keeps changing the day of the visit and so you are here all day. The only response I get when I call is, "I am sorry." Sorry just does not cut it. My time is money just like theirs and they do not make any accommodations.

Repair time for a dishwasher was well over a month with no-show appointments causing many days of missed work and no service. Communication was unacceptable and the only notifications of no-show appointments were following a web link.

I bought a mattress from Sears. Filed a claim before my 60 days of warranty was up. They would not honor that my claim was put in before the 60 days was up and they told me that because the claim wasn't closed before the 60 days they would not cover anything on the warranty. I haven't even had my mattress for 3 months and the topper is ripping. Customer service would not help me in any way and only gave me a hard time. Nowhere in the warranty booklet I got did it say they will not cover fabric of the mattress. I will never go to Sears for another item and I recommend you do not either.

My mother recently purchased and installed a new washer/dryer from Sears. She purchased the extended service agreement for an additional $600 which lasts for five years. It says right in the paperwork that if you cancel the service program within 60 days you get a full refund (it's even highlighted!). Well my mother called to cancel after a week of having the washer and dryer installed (why pay six hundred dollars for brand new equipment when you can buy a brand new piece for that much). Nothing should go wrong in the first five years anyway!

In 2016 I purchased a 7000 Pro Riding mower with a 42" deck. In the spring I started mowing my small yard. After a few hours of operation the mower would hardly climb a small incline. At 7.5 Hours it would not move at all. I went to our local Sears outlet and received almost no help, just a number to call for service. (I'm sorry I didn't return the mower then). I called Sears helpline and a repairman showed up about a week later and replaced the (Plastic transmission). I'm now into my second year with the mower and have a grand total of 16.5 hours on it. The mower deck belt keeps coming off until eventually it fell apart. Again I went to our local Sears store, lucky they had a replacement belt on hand. Apparently it was not under warranty so I paid $41.00 for a new belt. God I hate this mower.

On May 16, 2017 I requested Sears Home Services to diagnose and potentially repair my broken refrigerator with a appointment arrival time of 1-5PM on 5/17/17. On the Sears.com website, it stated it accepts Sears gift card as a form of payment. When technician arrived 5:45PM, he diagnosed the refrigerator and demanded payment once completed. The total was $109. I gave him my Sears gift card and he refused to accept it stating he only accepts cash or credit card. The reason I called Sears Home Services was because I had a gift card and wanted to use it as the form of payment. Because he was in my house and I didn't want to be confrontational, I went ahead and paid with a credit card.

I have had Sears Home warranty for several years but will never use them again. I have two appliances that needed constant repairs. There is so much that has gone wrong with this company but I will keep this short: Chest Freezer: Door does not close properly. Had Sears come "fix" it over two year period of time. Asked to have it replaced since I met the number of times it needed to be repaired to qualify for replacement. I was then told not enough parts had been replaced to meet the qualification. (Often the repairman would readjust the door when he was out vs. buy a new part.)

This is the worst service I have ever seen. I currently have 3 broken appliances and have been charged for another which should have been covered and am currently fighting for my refund they promised. Initially I called about my fridge and dishwasher - still working but with broken parts. A service repairman came out, promised me parts and never showed up. Three months and several calls to Sears later and they are sending out two repairman for different days this week. While I am spending my day waiting for one I noticed on Sears order lookup that it was rescheduled for next week. When I called they confirmed but no one had the decency to call me and left me taking time off from work to be here.

Please do yourself a favor and run as fast as you can and do not waste your money on Sears Home Appliance Warranty. I joined in October 2016, paid $52 per month for a Appliance Service contract. I never made a claim or took advantage of the promised "free" preventative maintenance benefit. I called 05-19-2017 only to find out the "free" preventative maintenance option expired 4 days ago on May 15, 2017. I was appalled that there was no manager/supervisor available that could look at my situation and make it decision to honor the preventative maintenance since I was NEVER informed of the expiration date.

I thought I was ordering bunk beds only to find out that all I ordered was the railings. I contacted Sears who told me that it came from a third party and I would have to contact them. I had to pay out of pocket to ship it back, they have had it for two weeks, NO ONE will help me or call me back. There is NO WAY this company can stay in business treating customers like this! I'm out over $400 and I have learned a very expensive lesson to NEVER EVER use Sears EVER again.

If you are looking for anything that needs to be delivered, I would not purchase from Sears. For the last 10 days, they have been telling us times of deliveries (6 different times) and only after several calls to find out it will not happen. I asked for customer service they send me to the Philippines and I am told a supervisor will not be available until 10 pm. We spent 2000.00 on a tractor to be treated like this. #sears #badcustomerservice #help!!!

So, we bought our washing machine back in 2011. Our machine broke down this year, 2017. We had a repairman come out to see what the problem was and he said we would need to pay well over what we paid for the washer in the first place. Fine, all well and done, we just went to Lowe's and got a new washer. We had to pay the repairman $79.00, which we did with a check because his payment device WASN'T working (how convenient). So Sears sent us right to their collection agency after our check cleared saying they didn't get paid and we owed them. We called the bank and looked at our statements, the check cleared three days after we wrote it! We had to contact the collection agency and get everything straight. Bottom line, Sears is terrible and doesn't know how to handle business properly. I will never ever buy a thing from them ever again. Our credit could be in trouble because of this awful company!

A while ago I bought Die Hard 71486 Portable Power Jump Starter, 750 Amp. It worked well for over a year and then it stopped charging. I charged it for few days with no change. I went to Sears store (where I bought it) and I was asked for a receipt, which I don't have, and they will not replace it. I found similar comments from other users. Can you replace my battery charger?

My brother bought a new fridge for our mother's birthday, it was going to be a surprise. On Saturday I went to my mother's house to get everything ready for it and told her it was coming. Delivery time was between 2 pm and 4 pm. We moved out her old fridge got everything ready... After 4 or 5 calls to customer service I was told I should reschedule, this was at 9 pm. New delivery day was the next Tuesday, between 1 pm and 3 pm... no one shows. Order canceled. I see why all I hear about Sears is that they are closing stores. Thank you for wasting my time, and my mother's expectations. Needless to say I won't be doing business with Sears again.

The Sears Home Service technician never showed up for the scheduled appointment. No one ever called or texted to tell me of the delay/no-show. No one ever apologized or offered a reason for what happened. I had scheduled an appointment for refrigerator repair, and signed up for email and text updates. The day before service, I got a phone call reaffirming my appointment scheduled between 1 and 5PM. However, 5 PM came and went, and no technician came. I never got any updates by phone, email or text.

If you are considering buying a Sears appliance warranty, you may reconsider after you read my experience. The handle broke off my Whirlpool oven and because of the way it is connected to the oven, the whole front of the oven came off. I looked online to find the handle part so that I could replace it. After I learned that the part had been discontinued, I continued to try to find the part from somewhere.

Sunday May 6, 2017 my refrigerator broke. I have an extra protection plan with Sears. So I called them and I was told the first available date was Wed May 10 between 1 and 5. I waited and the repair man called at 4:30 saying he could not come because his boss would not approve overtime. I had to call for another appointment, which I was given Friday May, 12 between 1 and 5. I wait another afternoon and at 4:30 I call them and I am told I have an appointment between 5:15 and 7:15. Now it gets near 7 so I call, only to find out once again no repair man! Now I'm given an appointment for May 22. Does anyone else see a problem or pattern here?

I will not shop at Sears again. I bought 2 sports bras for a gift and needed a different size. After spending time going to different stores, I locate one of the items in the large that I needed and tried to exchange it. The sports bras were medium in size and had never been worn with the tags still on but because it was 40 days later, I was told it couldn't be done. People I spoke to were rude. All I wanted was an even exchange. Now I'm stuck with two items that can't be used. It doesn't say anything about unable to exchange an item after 30 days on the receipt it only addresses returns. This is the very reason this store is losing customers. I'd rather pay more and get better service at another store that supports its customers. SHAME ON SEARS.

There's always a reason for them to get out of servicing a claim. The refrigerator is covered but not the part that makes ice. The inner workings of the dryer have dust on them. The last straw was my washing machine. Wouldn't fix it, offered me a different washer that didn't match and won't fit on the pedestal. Tried to talk to a supervisor. Nope! They "will call back in 24 to 48 hours." Got so disgusted and fed up I tried to cancel my service. The extortionists tried to gouge me for a $400 cancellation fee. I feel like a prisoner.

I'm currently on my 7th service call for my furnace. I have steam heat and the tech told me no one on Sears staff knows how to service it so they just guess. My furnace is currently completely out of service and now they're telling me I must be without heat until May 23rd. I had a appointment scheduled for today but was notified of cancel 45 min before my appointment, so that's a PTO day wasted. Rep Jessica whom speaking English was a challenge told me sorry nothing she could do after telling me I was waiting on parts that were not even ordered. And literally said well whatever part it's not available. I am at a point that I literally get ill every time I know I have to deal with Sears.

What has transpired today in dealing with Sears Home Service can only be characterized as shameful. I personally have never in my life seen such poor customer service come from such a well-established brand, and leaves me questioning ever doing business with your company again. After you read this incident that occurred I would like for you to tell me why I should continue doing business with you again. I challenge you to change my mind.

I had a technician to come out on 5-8-17. I am covered with your extra protection plan. The tech. came found the problem and said he had to order a part. Before he left he forgot to fix my machine back on a cycle so it would work properly. He said I could still use it until the part came in. That night on the 8th. I put a load of clothes in to wash, went to bed. When I awoke at 9 am I found my washing machine had been filling up with water for 12 or more hours and just empty right back out over and over from where Sears tech had not set it back on the cycle it was suppose to be.

We purchased our water heater about 8 yrs ago with the extended warranty. It stopped working on May 1, 2017. I called Service that day. Someone came out May 2nd looked at it. He said we needed a gas module. The water heater would light but not stay on. Thus Cold water. He assured me the part would be ordered that night or next day. I explained that there's an elderly gentleman who lived here that had cancer. He missed his chemo appointment because he couldn't take a shower, Monday. He said that he would put it under emergency status. I tried lighting the water heater and got nowhere. Couldn't do it. Wouldn't work for me. That's when everything went wrong.

Unless you want to wait almost 3 weeks and counting to receive your order, stay clear of Sears online. I place an order on April 19 for 3 toss cushions. The verification e-mail stated I would receive my order in the store I chose to have it delivered to in 3-7 days. Day 7 I called as I checked my account online and noticed that it didn't even show I placed an order. After several days of making calls, was told it was shipped on Apr 29 would arrive May 6 at the store.

Had Sears come out few times for repair of appliances, not once did they even touch the appliance, but still had to pay bill! I had man come out 2 weeks ago to fix fridge, he showed up 6pm on FRIDAY night, gets out car and runs to the door! Comes in, I open freezer and pull out bread. He says, "Well this feels cold!" I tell him my freezer isn't freezing, and top shelves in fridge are freezing. He responds, "Well you're not supposed to put things on the top shelves except butter or bacon. Eat things that can freeze because there's a vent." I said that is ridiculous! He tells me, "As long as the fridge turns on Sears won't fix it, so if it doesn't turn on call us back!!!"

I have a full home warranty with Sears, and as of this date since the 29th of April I still have no hot water. However I was forced to pay a $60.00 dollar deductible before they even ordered one part. Sears is no longer a dependable company. Run. Don't walk away from Sears.

A repair technician sold me protection agreements on two dishwashers. Apparently he never completed the contract. I have been trying to get Sears to honor the agreement and they claim there is no record of such agreement. I have provided copies of the canceled check given to the tech and deposited by Sears to four different departments, but no one has any record of the check or the service agreement. Just recently they sent an offer for a service agreement on same appliances that was $42 cheaper than the one I purchased and the dishwashers are 7 months older.

Two times I had an appointment with Sears to come to my house and perform maintenance on my riding lawn mower and once I waited all morning for the supervisor of the maintenance crew in the Battle Creek Michigan area to call me back. All three times I was disappointed as they did not show up or call when they promised they would. Sears' people forget that customers work and often have to miss work in order to wait for Sears to appear at their house. The supervisor for the mower maintenance crew that oversees Battle Creek Michigan area couldn't care less about lying to the customer.

Never, never, never buy a dryer from this company!!! We had to have a service call within the first 6 months. Have to run the dryer two cycles to dry. Then, it blew a fuse because the switch broke. The switch is just thin plastic!!!! The guy who came to "fix it" said, "Just don't push it too hard"! Then he said he will send us a switch in the mail for us to fix!!! Now, we are attempting to use it without the new switch because it still isn't here. The whole laundry room was hot!!! Now I call to complain and ask for a new dryer and they said they have to send a new person to look!!! Who was the first guy, nothing??!! Miss more work and worry about the house catching on fire for a company who can't back their product!!! This is the worst company that I ever dealt with ever!!! Do not, do not, do not buy from them!!!

Order appliances from Sears. Called to check on the delivery times. They were trying to explain something to me about a delay but I couldn't understand the representative, who was speaking a very broken English. I spend about 20 minutes per phone call, only to be placed on hold, and then was given an explanation that I couldn't understand. Eventually cancelled the entire order due to my frustration. My order was over $3,000, but they lost the sale because of unacceptable customer service.

I purchased a weedwacker gas trimmer on 12 March, 2017 through Sears.com with a store pick up. Due to travel reasons, I did not pick it up until 29 Mar, 2017. The item was defective and I initiated a return through Sears.com on 24 April (Less than 30 Days from pick up date). I received an email telling me to return the item to the store for a refund. When I went to the store to return the item, was told by the store personnel that it was more than 30 days from the purchase date and not refundable.

Sears uses A&E Factory Service. They have made 6 separate appointment and the last appointment they did not even show up or contact me. They called and rescheduled my first appointment two hours after the tech was scheduled. The next visit the first tech ordered the door boot and did nothing but complain about his job and the repair. The third appointment they found the first tech did not order the springs. On the forth visit they found the boot was the wrong size.. On the fifth visit they did not have the proper tools. The sixth visit was scheduled a day later and no one showed up. I contacted Sears and you get no answers from them. I have asked for a full refund so we shall see what comes of that. They did not put the machine (LG Washer) back together.

We purchased a refrigerator at Sears and, at their recommendation, added on a 5 year warranty. Less than a year after use, the refrigerator side started freezing everything and the unit would make an odd croaking sound. We called Sears, and a tech came out. He said the problem was a flap that controlled air flow into the refrigerated side was staying open, when it's supposed to open and close to control temperature. He couldn't figure out why it broke. He replaced the part. A few months later, it started happening again. Same sounds, same frozen (and ultimately wasted) food. Same tech came out, and this time he kept saying how stumped he was. He said he looked into the model, and it's known to have these "issues." He replaced the part, and here we are for the third time in 13 months and it's happening again. And this is where the customer service truly takes a nose dive.

My hot water heater went out for the third time that I purchased from Sears in Oklahoma City. I contacted home repair. They sent a person out which took three days. This is after having no hot water and flooded my home. Took pictures, told me that yes it was broke and that they would ship me one in 7 to 10 days. That's 7 to 10 days without hot water within a home with a three-year-old. Contacted customer service in which I was told by employee and I have the employee's name, employee ID number that I had $749 that I could spend to replace the hot water heater and that I just needed to send in a receipt which I did. Still no refund.

This has been the worst experience ever as a consumer. They delivered my grill this morning - only to be informed THEN that they could not install the grill nor did they haul away the old grill (both services which I paid for). I have spent the entire day trying to resolve this situation AND still no resolution. I have officially spoken and been re-directed by: Odie **, Linda **, Shari **, Kelly **, Jacqueline **, Adam **, Tesa **, Chamae **, and Ellie, Manager **. At this time, over 4 hours later, no one has been able to refund me the fees I've paid for without the services being rendered. I have spent SO much of my day being sent on a customer service hunt. Absolutely terribly service and STILL no resolution!!!

Return of over $500 not being returned to card. Mailed return on March 21, 2017. They received the package April 12, 2017, and we have yet to receive a refund. We have called several times and done the "online chat". After each call or chat, they confirm we will receive the refund in either "48 hours" or "3-5 business days", but this has not happened as of May 1, 2017.

When I signed with Sears for a Home Warranty Plan, I felt safe because Sears is a large firm. I soon learned they are no different than other scam warranty companies. I was told when I signed that the service is 24/7. I was also told if I called for service on more than one item I would only be charged for one service call. I placed a call on Saturday for plumbing, heating and garage door service. I was told I would need to call three different contractors for service and each would charge a service call fee. My deductible is $100, so that meant $300 in service calls, without anyone ever showing up. When I called the contractors each told me they could not schedule me for service until Monday. So much for 24/7. I was also advised that when I call Monday, I should expect to be scheduled for mid week.

Sales lady body shamed my daughter when shopping for bras. Brought my tween daughter shopping at Sears on Grand Canyon Dr. for her first bra. The lady 'helping' us said verbatim to me daughter: "Wow you are a very big girl. We should get you some padded bras if we have any large enough to fit you." Who says that to a young girl?!? Shame on you Sears for employing people like that!

In a nutshell, Shed was not available for free shipping as stated on website. I was told I could pick it up at my Sears store. When I tried to order it, I was told it's not available. Then they proceeded to tell me, "I could have it delivered for $70." Wait just a second. It's not available unless I pay an extra $70? RIP OFF!!!! They attempted to explain how it works differently with BLA, BLA, BLA. I see why Sears is getting killed by Amazon. I've never had trouble with them. I order butt loads (thousands) of dollars worth of items from Amazon every year. Saw something online with Sears and thought, what the hell, they used to be good. Goodbye Sears.

We replaced our 14-year old HVAC equipment in 2013 with a Sears one that cost us $7000.00. We were advised to buy the repair service. Sears knows that not only did they sell us a lemon, they also sold us horrible service. Every time the weather changes the equipment breaks down. This summer it has broken down. The piece that was needed to repair it had to be shipped ground and to go over a week to get here. The technician came two days ago and he claims that he stayed here for three hours make sure that everything was working. When we got home, the HVAC was not working. Called Sears again and now we won't get a technician for the next 10 days and the temperature is in the upper 80's. The technician drives 1.5 hours to come to fix our HVAC. Sears doesn't care about their customers and will never purchase a product from them.

If you are trying to give Sears a try on jewelry, DON'T! Please go to a fine jewelry store or you'll end up spending more than what you are wanting to save. Their product suck, will break in 1 or 2 weeks with no reason just fall off. If you try to take it back you better save, 1) the receipt 2) the tag that comes attach to any product, in my case a little tag as big as the tip of my thumb, which if I'm not wrong most people would throw away. Why would you save the price for something you are giving as a gift? And bring a good reason why and how it broke and why you didn't buy a care plan from them.

I ordered a outdoor dining set from Sears.com. Paid for it only for it to arrive by 2 delivery drivers who are an outside contracting company from Sears per my order and I paid for delivery and set up. They preceded to tell me that they will not set up and had to take my merchandise to their warehouse. They do not set up they just deliver. Now I was expecting my item that was paid for in advance to delivered and set up. Now Sears reschedule my delivery 3 days from now to redeliver my items. The problem I'm mad about is the blatant disconcert and huge inconvenience this has for me.

I called in for my broken washer on January 26, 2017. The tech came out and ordered wrong parts, then another tech came out and attempted to fix it, ordered more wrong parts, then again and again. Today is April 28, 2017 my washer is still not fixed. They tell me tech needs to complete 4 repairs before I can qualify for the new one. How can this happen if they keep ordering wrong parts??? I feel like I am beating my head against a brick wall... Even wrote to BBB, but still did not hear from them yet. My basement looks like a Sears warehouse.

I called to get my microwave range fix because the smoke detector was going off and they said I can pay $150 for someone to come out or buy the warranty and pay $75 for a service fee and get all my appliances fixed if I needed it and it includes labor and parts. On 3/13/17 I purchased the policy and they charged me $49.99 and came out to look at my range. They charged me $65 determined it was just a weak fan, but nothing was wrong. 4/7/17 my washer was acting up and called to put in a claim. They said, "Wait until 4/8/17 that's when your policy fully activates."

I purchased a Sears Garden Tractor last year. This year after the first use, it wouldn't start. I called Sears Home repair at the end of March and explained the situation. I was told it would be almost a month before a technician could make it. Reluctantly, I agreed since I was under warranty. My appointment was scheduled for April 27th between 8 am and 5 pm. I received a text message on the 26th stating that my appointment was confirmed and I received a text on the 27th reminding me that someone would need to be home when the technician arrived.

Purchased Kenmore 70219 20.5 cu ft - delivered 4/13/2017 - product had a sharp edge in the freezer area and slight insulation coming out on seal. Delivery team... noticed this first when connecting the water line. Called for service... many many days of headaches. They claimed I did not call in within 72 hours... even though the delivery was noted as defective.

DO NOT USE THEM! Two technicians were very rude and told me they could not come back to fix the problem because it was not worth their time. When I filed a complaint, Sears asked, "What do you want me to do about it." The phone got disconnected and I tried to call back and the number that appeared on my caller ID was out of service. Never got the problem resolved. Terrible customer service.

They used to have a return policy of 90 days, then 60 days & most recently 30 days which I was unaware of. I bought some pants as a gift for someone that didn't fit properly. I bought them back with the receipt after 34 days. I did not want my money back. I did not want a gift card. I did not want a different item. I just wanted the same exact pants in the same exact color in a different size. The store had a huge display of these pants so it wasn't as if it was an old item. BTW, the pants were Sears brand. The cashiers refused. When I asked to speak to a manager, I was told that there were none in the store??? I came home & called their customer service. Same story - no exchanges.

I ordered a new vacuum cleaner from Sears September 2016. I was in therapy at the time and sick most of the time. When the vacuum arrived I didn't check the bag inside to see if it was new or used. I left in November and returned home the middle of April 2017. I wanted to vacuum my room but the vacuum wasn't picking up anything properly. I checked the bag and it was full. I used this vacuum 4 times and the area of carpets is approximately 170 square feet. Impossible! So Sears sold me either a floor model or one that had been returned. All Sears will comply with at this point is to say sorry for the inconvenience but you didn't return the vacuum in accordance with their return policy. I didn't think I was getting a used product to begin so it's imperative that if you do business with this company be sure to check that what they sold you was what they advertised. I won't patronize this jackass company again.

I ordered a dress for 108.00 from Sears. It ended up coming from the marketplace. It was bad quality so I contacted Sears who had me call marketplace vendor who told me to ship back. Went through all request for return that costed me 40.00. I get my Sears bill and called back and ask about the refund and Was told refund back to my credit card would be taken care of. So I thought ok done. Wrong.

I bought a protection agreement on my Craftsman snowblower (THANK GOD). It has broke down every time I have used it -- recently I renewed my protection agreement $355.91 (and it overlapped the old one by 2 months) -- now my snowblower has broke down again. This is the fourth time for the same thing -- well instead of getting the snowblower fixed again (HAHA) I said I'm just going to cancel my agreement get my $355.91 back and put the money towards a Toro or some other reliable brand -- it took three days to get someone to answer the phone where you call to cancel -- (only one place to call).

I made a purchase from Sears March 13, 2017. I attempted to return the items April 15, 2017 two days after getting out of the hospital. I was told that they could not process my return because I was past the 30 day return policy. I asked to speak to a manager and was told the manager was in a meeting. I went back to the store the following week on April 22nd and asked to speak to a manager. The manager also denied my return again stating the return policy. I explained that I had a three week hospital stay and he could care less. I spoke to a manager on Sunday, April 23rd and was told that she would handle my return but could only give me the lowest selling price. I said okay and went back to the store for the third time only to be turned away once again by another "manager."

Purchased a new stove & dishwasher. I opened the dishwasher while the two delivery men were still here. I quickly realized the door to the dishwasher was broken. It was completely out of alignment by at least a half inch. It wouldn't close. I ran out & explained it to the driver who oddly wouldn't crack his window down more than a few inches to talk to me. Half ignoring me he said I had to tell the other guy. Eventually he came back in where he proceeded to try to talk me into keeping the dishwasher! I told him I absolutely did not want it. "Take it back to the truck." He then said "I'll be right back and I have to get the other guy to help me lift it." The next thing I know I hear them peeling out in the street and taking off! Are you kidding me??? They didn't even get my 2 old appliances completely to the curb so now I have to figure out how to move these things taking up my driveway space. Worst customer service ever!

Ordered a refrigerator on April 2. Confirmation and charge to my credit card for $1300 happened immediately. Delivery set for April 10. 3 email confirmations of delivery. Phone call on April 10 at 7:00 am saying refrigerator would not be delivered. But, after a lot of distraught concern on my part, was told it would be delivered on April 17. 3 email confirmation of delivery. Phone call on April 17 at 7:00 am saying refrigerator would not be delivered. Promised delivery on April 24. But this time, I didn't believe them. Fool me once, shame on you. Fool me twice, shame on me. So I canceled online. Got "confirmation" of April 24 delivery! So I canceled again, on the phone with a real person. Got cancellation confirmation number and was told credit refund 3-5 business days.

Non-english speaking customer service employees made signing up and requesting services have long term consequences for me. They signed me up for the wrong plan and, as a result, I was never able to get the services I was requesting. Beyond that, I was repeatedly charged for the monthly fee before my policy's effective date even began. The online advertisement on their official website said that the first month was free. What they meant is that they wouldn't charge me for the 30-day review period prior to the policy going into effect. As soon as that effective date passed, I was charged for the month.

I purchased an appliance repair warranty from Sears repairmen who came to fix an oven that was not working. They "fixed" it, but the next day it was again not working, so I called the warranty number and got another repair person. He said that the problem was mouse damage and that was not covered under the warranty - although he admitted that he could not find the wire where the damage supposedly was. So I called a non-Sears repair person who came and found that the stainless steel plate on the underside of the oven liner had melted through and that was what was causing the problem. He found no animal damage and fixed the problem. After such poor service, I cancelled the Sears warranty, even though it cost me money to do so. In the future not only would I not purchase a Sears warranty, I will buy no more appliances from them, either.

I called for an F35 error, I spent the next 30 minutes listening to a sales speech on Sears Home Warranty from some girl I could barely understand. She was in the newly opened call center outside the US. We decided that the $49 per month was a bit steep and I was not getting the answers I was looking for about other fees. A few days later the technician came out, looked at the machine. I don't think he touched a thing. He then asked me if I had a Sears Home Warranty and I told him I declined it a day earlier. He then told me that they did not do RFR and I was a collect customer and they don't do that for them. He then promptly went into his rant of how no one at Sears knows what repairmen have to deal with when it comes to the unsatisfied customer. Then he asked for his $79 service fee and left. I was shocked and disappointed for sure.

When we signed up we were to receive a program packet in the mail, NEVER DID. After 6 months we tried to cancel the program, several times. We don't even know our policy number, as it was to come in the mail. WE GOT THE COMPLETE RUNAROUND! These guys have no problem setting up an automatic debit but when you attempt to close or cancel the policy you get a complete runaround. We were on one call, forwarded to the "cancellation department" for over an hour only to have the line go to a busy signal. NO ONE EVER ANSWERED! I would classify this program as a SCAM! Finally had the bank "stop payment" on the debit transaction as we NEVER did get through to the "cancellation department".

Had a Sears subcontracted company install my hot water heater. The company Victory Heating told me the city needed to inspect it. I asked twice over a three month period if I was supposed to set up an appointment with the city. Twice I was told, "No", the city would contact me. Victory Heating called yesterday 04/17/17 & said I'd better call the city to get the hot water heater inspected or 'they & myself' would be in trouble if I didn't get it done. The city said they've never received any paperwork for an inspection. Sears seems to deal with subcontractors that fall short.

I have spoken with multiple representatives and supervisors who have been very rude and hung up on me twice. Our Kenmore refrigerator that we had bought back in April 2016 from the Sears Outlet in Allen has again stopped working. We had a service repairman out in January 2017 to "repair" a leaking line in the freezer which caused our freezer and fridge to stop cooling, thus losing all of our groceries. I say "repair" because he DID NOT repair the line, rather overcharge our refrigerator to get us past our warranty. Luckily that did not happen. My husband works with appliances everyday at his job, and a leaking refrigerant line cannot be permanently fixed, only temporarily.

I purchased Kenmore washer and dryer in the store in Vernon Hills. Product was delivered in time. The installer said that the hose for the connection was not long enough (only 4 ft instead of 6 ft). I offered my help in purchasing immediately the proper hose in the nearest Home Depot store and said that it is located in 5 min to drive. Installation guy said "I can wait 5 minutes then, otherwise I will leave." I said that it will take 10-12 min, and the guy agreed to wait. When they finished the installation (the installer did not tell me this, it is my guess), they said when machines stop (presumably after their checking) I can began to use them. The installation guy did not give any other comments/information, left my house and even left (forgotten) his tool in my house. When I began the first trial on washing machine, I found that it does not work (did not supply water).

I bought a washer and dryer today. I waited until the Sears Mastercard had their 15% off appliances special (which they have every couple of months). I went to buy it with the card, but the 15% off did not show up. I started with chat online, but they said I needed to call. The person I got on the phone not only had a very thick accent, but I could barely hear them. It was a very bad connection. They could not help me, but they would look into it.

I bought me a lawn mower offline and it was a defective. When I call customer service they told me to return it to Sears. I had my son-in-law return it and they put the money on his card not my credit card that I paid for it on and when I tried to dispute it the manager Darla told me that wasn't her problem and that I can call whoever I want to. Harold the manager refuse to do anything about it and was short with me. I told both managers I was going contact VP they said so. Is it Sears policy to refund money to someone else's credit card that they did not pay for it on. I have information stating the wrongdoing and also the return bar where says refund will be credited back to my credit card not my son-in-law.

Sears came to fix my washer and they could not. He said to call Samsung but it is Sears is the one I have extended warranty through. I've called back, they won't do anything. I've gone 2 months now without a working washer. Frustrating. Will never buy another thing at Sears. What good is a $259 warranty. It's caused me nothing but stress.

I ordered a freezer, but when the repairman came out he was able to repair the old one. I cancelled the order the very same day, however over 15 days later I still have not received my refund on my credit card. I was told by Sears that I would receive the credit in 10 days. But after 3 phone calls still no refund. It should not take this long to get a refund.

Sears Newport News, VA home repair is a debacle. I scheduled service for my refrigerator a week out. I have a home warranty, therefore I will use it. Sears called me within 24 hours to confirm the appointment. Appointment was confirmed. The estimated arrival time was 10-2. At no point was I contacted by Sears, technician, or anyone. I had to contact Sears after my window to get an update of when they would arrive. I was told after my window they had to reschedule.

Purchased a bed and mattress from Sears - Glendale Ave. - St. Catharines, August 2016. The bed on display that we purchased has 12 drawers, and the mattress was 7". We were delighted that we finally found the bed we wanted with a mattress that we could get into (most on display are WAY too HIGH). We purchased the SAME model and mattress on the floor.

I purchased a Samsung washer in 2010. After moving houses I lost the receipt. I'm dealing with Samsung on a recall issue and they require me to provide a receipt. I've been calling Sears for the last month trying to get a copy of the receipt, they were able to find the transaction but no one seems to be qualified/motivated enough to mail me a copy of the receipt. I have asked if they could email it to me which they promptly negated. Sears claims to have a secure method of communicating with its customers via email which is how we get electronic statements but, per their own words, they don't think is secure. The most frustrating part is that every time I call the rep I'm speaking with blames the previous rep for providing false information. I'm so frustrated that I will NEVER shop at Sears again.

I ordered a new dishwasher in the store a week and a half ago. I was told I would be called to setup a delivery and install date the next Wednesday. I started getting spam calls from multiple places the following day which just continue. The Friday after I was supposed to get the call to schedule the appointment, I started trying contact Sears about the delivery through the chat online since that's where you check on your order.

I recently purchased a refrigerator online. After speaking with a customer service rep to add a haul away fee to haul away my old refrigerator and to request a weekend delivery since the window SEARS gives you is pretty much all day... 3 weeks go by and I'm checking on my delivery since the date the rep gave me is getting close. Turns out the rep I spoke to typed in my email wrong (reason why I couldn't locate my purchase) and didn't add the haul away fee, and now the truck is full and there is no guarantee my old refrigerator will be hauled away... I was on the phone for almost one hour, transferred twice, was hung up by one of the reps, but they said it was a lost connection.

I am not satisfied with the service I received from Sears. I remodeled my kitchen with great expense! I also bought Sears appliances for my kitchen! My wife accidentally broke the fridge glass when she removed it for cleaning! On the first two deliveries the glass was shattered into a thousand pieces. I was told I would get a new glass shipped for the third time. My complaint is if their shipping dept. can't seem to pack glass for shipping on the first two tries, what makes them think a third order will get here! I've asked them for a repair center I could drive to and pick up the glass I need. As long as it's not half a world away, I'll drive to get it!

I was so disappointed when I received the Bosch dryer I ordered 3 weeks ago from Sears. It came with a 4 pronged cord which CANNOT be changed. When I called Customer Service the only options I was given were: get an electrician and replace your 3 pronged outlet (at my own cost of course), exchange for another dryer. (It took me days and days to do the research and opt for this particular dryer - so exchanging it for another one forces me to start all over.) Customers should be warned by sales associates when a cord only comes in one format and does not allow for substitution, shouldn't they? That's my last purchase at Sears.

Most places have a 90 day return policy. When purchasing an item the clerk did not mention how Sears no longer will give a refund or even allow a customer to return an item for a different size after 30 days. I received a gift. I tried to return for a different size. I was told Sears cannot do that because it was past 30 days. The item was never worn. It did not fit. From the time the item was purchased till the time I received the item to try on it was past 30 days. Sears got some money to keep themselves from going under. I have an item I can't use. Thanks Sears. I will remember this the next time I might be thinking of shopping for something from you.

We called Sears Service nearest to Harpers Ferry, WV, and had a terrible experience. The repairman charged $90 for a half hour session where he told us he couldn't fix the indication light for the lint trap on the dryer without spending $550 on repairing the electronics inside. What's more, he blocked myself in when asked nicely to move because I needed to get my young daughter to story time, and when forced to move after being talked sternly to, blocked the neighbor's car in when asked to move.

Sears warranty is the worse scam ever. The initial repair was wonderful, thereafter; you go through hell to get a technician to your home. The customer service reps need to be retrained, as they are rude. I called in November 2016 to cancel my account, and it was never cancelled. I ended up calling several times thereafter, till I finally had it cancelled in April 3, 2017. I spent more money into the plan than I got worth of repairs. I could've bought myself a new refrigerator. I'm very saddened that such a well known company that has been around forever can stoop so low into scamming people.

Buying this home warranty was one of the worst decisions I've ever made. It was sold to me as a one time purchase, but they charged me monthly, wanted me to pay multiple deductibles for the same types of services (plumbing) and charged me fees and interest to cancel. It was a horrible experience.

After the 1 year nightmare that was "Sears home warranty", it was finally able to get out of the one year contract! I called customer service and was transferred to 3 different operators... I was on hold a total of 1 hour and 53 minutes... I am not exaggerating at all. The only reason the clock stopped then, is because I refused to be transferred again. I am now waiting 24 - 48 hours ("Business hours" is what they said. I wonder how many days 48 business hours is?) for a supervisor to call me back.

After purchasing a Hot water Tank and paying for it to be installed the next day which the total was 880 dollars it was 4 days before it was put in, and when it was delivered to my house the casing the tank sat in was damaged. The manager of the store said he would give me a discount for both mistakes but when my bill came guess what. No discount. When I got in touch with Sears they started wanting all kinds of documents faxed to them. This was my first experience with Sears and will be my last. I had them cancel a new Sears credit card I had just opened and opened up a account with Home Depot. I would suggest everyone do the same.

We are furiously waiting in hold for over an hour for assistance. My wife and I purchased a top of the line Frigidaire range from Sears 16 years ago. We purchased a warranty for the product and recently renewed the contract as the range is for our rental property. Unfortunately, the range burners stopped working and the oven door locked and would not open. We called for service and the technician sent out the motherboard for repair. It returned and was reinstalled only to find that the problem was not fixed. The process has taken over a month.

Hello. So this will be the fourth time I am having to either call or email Sears customer service in regards to my order # **. This is absolutely ridiculous. That as a customer I am having to have to contact the company so many times to find out where the item is that I purchased, especially since you have already taken my money.

My Kenmore water heater stopped working after just 7 years. I called to make a service appointment and was told that they couldn't come to the house for 2 weeks. I then called a local plumber who discovered that the tank was leaking. Even though the tank had a 12 year warranty, I decided that I didn't want to wait for Sears to send someone and then wait for them to replace the tank. Instead I purchased a commercial A.O. Smith water heater that had better ratings and was less costly than the Kenmore. The plumber also showed me where shortcuts were taken on the previous installation. I will never buy another Sears product.

Sears got me to sign up for their whole home warranty by making it sound so good. The companies they use for service once they find out the service is thru Sears whole home warranty they do not take the job seriously. Companies that great reviews do NOT do the same quality service for Sears warranty plan clients. Also, if anything does need to be replaced in the home, ex. AC central air unit, you will expect to pay at least the cost of the unit. Plus, I had to get my lawyer to talk to company that handles the insurance for Sears. They refused my claim. I was without AC the whole hot summer then finally after my lawyer got involved it was finally replaced at the end of August and I paid over $1500. So what is the $64.99 (NJ people pay tax so its a little more) you pay for nothing.

Almost 4 months of deep headache, this is the worst experience. Bought a sofa on Jan/2017 and since then they have been reschedule a delivery date and always with a excuse. Escalation team call (Yvette) trying to clean the bad experience and leaving the direct phone number, no response afterwards. Just a shame!!! Sears you should find real CEO that can make this business run properly. Last advice, don't ever buy at Sears.

I ordered and paid for a refrigerator. I was told delivery would be between 4-6 today. I waited out front of the building. We called 3 times wondering if they were going to come. Each time the customer service representative told us the driver would call 30 minutes before arrival. No phone call. No delivery. We called again at 7 pm, still waiting out front and I was told the drivers came and left because nobody was home and nobody answered the phone, so the delivery drivers went home. All lies, no phone call, no truck pulled up. What a joke. No wonder they are closing 150 stores. I cancelled my order. I'll buy somewhere else. I suggest you do as well.

We returned from vacation on February 18th, while we were gone our refrigerator quit working. On the 19th I started calling to get repair done. On the 21st the repair man came, a part had to be ordered. He would return on March 7th for repair. He came, put in new compressor, left and refrigerator still does not work. On March 14th repairman came back, work on refrigerator and it still does not work. He will be back on the 28th. So far 30+ days without a refrigerator.

CHEATING!! CHEATING!! CHEATING!! On 3/13/2017, I ordered Sears duct cleaning online and a professional came to my house. He said he has to count the ducts and review and made my bill from $400 to $7500 (approx). When I said I'm not ready for that he cut down to $1154 (approx). I signed the credit card authorization. Later within minutes decided not to get the work done and asked to do dryer vent cleaning for $189 + 15 service charges. He accepted and created another invoice and made me sign. I asked him to cancel the first one. He said I would get a call in 10 min with credit card cancellation confirmation number.

If I could give less than 1 star I would. Today I had an appointment to get my washing machine repaired. The appointment window was from 8am to noon. I arranged my work schedule to accommodate. After 6 reminder phone calls and emails about when my appointment window was, I look today on their real time tracking and my window has been moved to noon to 2pm, with no phone call letting me know this.

Called Sears Service to fix my leaking water heater. They sent out an amateur from A&E. I thought I was getting Sears Service. I guess there is no longer a Sears Service (they didn't tell me that). He wanted almost $400 for gaskets! More than a new dishwasher. They knew that ahead of time and didn't tell me that either. They just wanted the service fee $59.00. If you just want to throw away $59 like I just did, call Sears Service. Better to save your money and go elsewhere.

My dad was sold the insurance policy where the salesperson assured them all appliances were covered. In having the AC unit fixed, the claim was denied due to pre-existing conditions. Any salesperson should have the knowledge to inform buyers of the key points, especially if you're selling a policy to an elderly. I tried reasoning with Sears, as I truly believe they mislead my dad, but I was faced with poor customer service.

If you buy electrical appliances from Sears you might be at the mercy of the poor service of the Sears Repair Services. I bought a washing machine from them less than a year ago and have been trying unsuccessfully to have their technician repair it. I have been waiting 8 weeks for my machine to be repaired. Twice during this time the Sears technician did not show up to do the repair, nor did he call to make alternative arrangements. It is also impossible to call him because he does not answer his phone. You cannot leave a message for him to call you back because his mailbox is full (and has been full the entire 8 weeks). 8 Weeks later and my washing machine is still not repaired.

I went into Sears with my daughter into Braintree store and wait for 2 hours and my daughter and I open up a credit card shop around. Customer service really was awful couldn't find anyone to help us. Tried to find someone to Help us and every time asked someone to help they turn around and walk away. That is bad. No one knows what they are doing. I will never walk into that store again. Couldn't buy anything. Store sucks.

I would rate this company Zero stars if I could! My AC does not work and I called them on Saturday. I was told that they would have a technician call me within 24 hours to schedule and appointment to service it. Keep in mind that this is their product and is under their warranty. Every year I have to call them to repair the system, ie, failed circuit boards, etc. This is the third such repair issue in less than a year. They were here last August for a repair.

I have a Sears home warranty (SHW) covering my appliances. When I was first sold on it I specifically asked if this covered existing appliances since I bought a home with existing appliances. They said yes they are covered and if they couldn't repair it they would replace it with a new, comparable unit. They never sent me my service contract. My refrigerator went out 4 weeks ago. The freezer was working but the refrigerator part wasn't. The first tech they sent out spent all of 2 minutes there, didn't check anything and said he couldn't fix it. The second one that came out spent a considerable amount of time on it. After they were done the freezer stopped working.

I ordered a gas range online with Sears. The online process was smooth. I selected the installation kit for 27.99, delivery and basic hook up for 69.99, and no additional warranty. Everything seemed fine in the receipt and confirmation email. The delivery was to arrive a week later. On delivery day, I received a call saying the gas range will arrive at my house with no basic hook up. The haul away only exists when the stove is unplugged and unattached to the gas line. This is shocking considering I paid 25.00 for haul away. Where was this detail online? When I questioned installation, the men said, "That is between you and Sears." My previous bad experiences with my refrigerator from Home Depot made me tell the deliverymen, "I don't want the gas range." They passed my house. I stopped a possible nightmare in delivery, but my customer service experience was no better.

It has been over a year that I've been calling for services for my washer. They have came out a few times and yet still I am having the same issue. I was aware that if a tech comes out for the first I am suppose to pay a $60 fee, and if they have to come out for the same issue there is no service fee. Today I had to call to schedule a service for the same product and now I was told that after 90 days then I have to pay a $60 fee, which I wasn't aware of from the beginning of me signing up. I am very dissatisfied with their service. Customer service is the worst.

On 3-12-17 I ordered 5 sets of dishes each on sale for 62.99 x5. When my order came through and I got an email receipt it said I was charged 69.99. I called Sears and said it's on sale for 62$. She said "that's what you were charged". I argued for an hour explaining that I got charged 69$ each. It says it on my receipt... she couldn't help. I went and talked to another rep. He found the mistake and fixed it for 62$ each. My total for these dishes was 319$. I found the same thing on Kohl's for total of 260$ With tax included! Plus 40$ Kohl's cash! I called and cancelled my order at Sears right away the same day. 2 hours after I made the order.

My husband and I were in the process of buying a new house. We decided to get our fridge, washer, & dryer from Sears because they had layaway and our house wasn't going to be built for another 2 months. We finally moved in and paid the layaway off. We had a date set and the day before we got the call saying our delivery would be between 4:30-6:30. We waited and the time came and passed. Finally, at 7:30, delivery showed up with only the hookups for the washer and dryer. We asked if there was more in the truck to which they laughed and said no and left. We called customer service who was of no help. They told us that the order was cancelled then when we asked for a manager they told us that the order was delayed. We then ended up going to the actual store and they called and emailed. They found out the following day that the whole order was deleted from their system.

I bought a 50 gallon water heater from Sears, I'm thrilled that I bought the full warranty. It was installed by plumber, worked for year & couple month. Then Sears had to put in thermopile, then it started putting itself out. Had Sears come again in Nov. But they couldn't find anything wrong with it. It kept going out. In March 14,'17 they came again. Nothing wrong, it did it again on 3-15-17. AGAIN NOTHING WRONG!! So once again called Sears, after 1 & 1/2 on the phone after the serviceman refused to come back, they ordered everything that could be replaced. So it's Thursday so maybe I will have water heater in a week or so. Very soon I will have the money to get a tankless heater. Then I'm going to take this PIECE OF ** to the local store & give it back to them.

I purchased a washer and dryer from Kenmore, thinking that they would at least be the same height. When I wanted to exchange the dryer I got transferred to customers services that did not speak clearly. Very hard to understand. They wanted me to give them my credit card, for the difference but could not give me an online receipt which I thought was strange. I then purchased a prepaid credit card which they claim they cannot accept. I was transferred to 5 customer service, they all didn't speak clear. At the end, I just decided to keep the stupid dryer. And Sears will never see me again in their store...

The first time I called Sears today to ask about the cost of shutters as between their products I was transferred, told I had been transferred to the wrong department, by the person who then picked up the phone and then told I would be transferred on further and then I was hung up on without further contact from Sears. I directly called back and got Serge in Montreal, the same person who transferred me incorrectly. He was going to direct me back to exactly the people who had just hung up on me. I told him that I just wanted to ask the shutter people about a pricing q. He said that I could not be in contact with the shutter people directly, unless I provided a home address. I said, "you don't need to know that as I just gave you my name and my contact phone number and the subject of my call." He said that I was not allowed to talk to his manager and that he could not pass along my message to the shutter people.

I only gave one star because there was no way to give less. We have been waiting a month to get repair tech to repair leaking washer and dryer that won't heat. Now I am told I have to wait another two weeks for services. No wonder Sears is failing. DO NOT BUY APPLIANCES FROM SEARS unless you want to do without service.

Excellent response from Sears. Very pleased. And the repair we asked for was done in a professional and timely manner. Thanks.

Purchased an elliptical on the Feb. 16th was to be delivered on the 24th. Took the day off work to receive, no one showed up. Sears calls again on the following Tuesday to say "your order will be out this Friday." So my wife took a day off to receive but nobody showed up. Call Sears.ca to ask for some sort of compensation, no commitment was provided and one month later still no delivery and Sears is asking me if I received my elliptical yet, because they have no idea where my shipment is. Long and short of it is my family took two days off work to be home when Sears.ca said they were coming, they did not deliver and we are out $400. I'll not shop at Sears for a very long time and even longer until I try their online department again. Brutal service and I spoke with 5 or more employees/managers over a period of 27 days, and no elliptical.

I cancelled an order. I was told it was cancelled and not to worry. When I asked for a verification number I was told an email would be sent to me with all info. I never got email and now I see the order was processed and could not speak with anyone. I will never deal with Sears again if they do not make this right. This is so aggravating.

I have spoken with the customer service people multiple times. They tell me the technicians will help me, and, I am under the 90 day warranty. I have a recall on my machine. The first technician came out and put the wrong part in my machine. He was outrageously disrespectful to me. Of course, he refused to wait to see if the machine worked because he knew it was the wrong part. Then, I rescheduled to have the correct work done.

I have had a Sears maintenance contract for 10 years paying $600 per year for my appliance. I had an issue with an electric Dryer. I called Sears in January to have it fixed. It took them until March 9, 2017 before they discovered the issue. It took 3 appointments. In the time being I had to rent a dryer at my personal experience and paid over $200 in laundromat expenses. I was so displease with their service that I'm cancelling my contract.

I live in a small town in North Carolina. It took me 3 weeks to get an appointment to repair my washing machine. Half an hour after they were due, they called to cancel and then so graciously rescheduled me more than 2 weeks from today. It shouldn't take 5 weeks to get a technician to you. At 61 I think I learned another valuable lesson. SHOP LOCAL.

It's been a frustrating three months. The first dishwasher was broken, the second one leaks! Every call into Sears is a maddening experience, and now total they have been to my home four times. Now they say they can't refund my money as it's taken too long, even though scheduling each installation or repair visit takes a couple weeks, and they didn't show up one time on the scheduled date. Please, please take my advice and don't use Sears for anything. I know they are close to going out of business, which is another reason not to use them for anything.

We noticed our 2 1/2 year old Kenmore Elite refrigerator was not cooling and called for a repair on February 28th. Sears sent out a technician that same day because they said our repair was an "emergency". The technician said it was the compressor and said he would need to order a new one. The next available time for Sears to send someone to install it would be Friday, March 10!!! Seriously?!? The part was delivered on Monday, March 6th! March 10th rolled around and the service technician shows up around 1 pm and come to find out he didn't have any gas for his welder to install the new compressor! Really?!? One would have thought if you're going to be welding a compressor you'd need to check to make sure you had gas before you showed up at the customer's house.

Was given a time the tech would arrive between 1:00-5:00 pm. After tech did not show at 5:00, I called Sears and was told he was running late and the new window was 5:00-700 pm. Still no tech then, call again and told I have been rescheduled in 14 days for the "service" call. Never received a call from Sears about delay let alone the ridiculous 2 week wait for repair. Cannot imagine how this company stays in business. This is in the top five of all time worst business dealings ever. There will never be anything Sears in this house again.

I bought a refrigerator 5 months ago and they never gave me a manual. Now the refrigerator is saying I need to change the air and water filter. I called the store but after trying for 3 hours and never getting a person, I asked for management. Never got them either. So I called customer service. They told me, "The air filter was in the back of the refrigerator." I should pull out the huge thing and replace the filter. I said, "I couldn't do that" so they made an appointment.

After 2 horrible experiences will never use them again. Called a week ago to schedule repair for my dishwasher. Had to wait a full week for the first appointment. Had a window of 1-5 p.m. Technician called at 2:30 to say he would not be able to make it today because he had too many other appointments. He could not reschedule and told me to call main scheduling number. Rather than correct their mistake by offering to send someone out first thing in the morning, the best they could do was offer me their next available appointment, which was over a week away. The best they would do is offer to send someone sooner if there was a cancellation. Told them to forget. Called local repair shop instead and they are sending someone tomorrow. The last time I called Sears the technician just never showed up. Gave them a second chance this time, but never again.

Last Wednesday March 8, 2017, when I wrote about the ongoing repairs of our refrigerator. Sears benefits department was contacted and they submitted request about replacement of our refrigerator. The water dispenser had stopped working in November 2016 and the ice maker stopped working on March 3, 2017. Had various parts replaced but still didn't work. Even on March 9, 2017, it started leaking water. Called again to see if technician was still since he was scheduled to return on the 9th. They informed me that I had been approved for replacement but they didn't know amount of value. Later on the 9th, did get email and automated phone call. Yesterday we picked a new refrigerator and will be delivered tomorrow. Sears will be removing old and installing new refrigerator. Thank you Sears. Grateful this experience is over.

I called and spoke with a representative and explained that I am in Iraq and would like to return a pair of work boots that are causing a rash to my legs but won't be able to meet the deadline because of my location and would be returning on leave in May of 2017. He told me to hold on and he was gong to speak with a manager. I held on for 8 minutes and the call hung up on me. This is not the description of customer service.

I purchased a Samsung refrigerator and the ice maker freezes up and it isn't under warranty so I called Sears. The initial tech that came out attempted to repair and I was not charged anything since there was a manufacturer bulletin for this situation. However the freezing issue continued. I called Sears back and was told that since I was calling within the 90 day warranty period that they would send out another tech at no charge. Eventually, another tech was sent out who immediately disputed that the work should be done under warranty. He went out to his van and came back in telling me that it would be $279 to repair. I immediately declined because I didn't have confidence that my spending $279 would actually resolve the issue.

Call Sears to check out my range because it was not working. They came out, could not tell me what the problem was. They was not knowledgeable at all with the range which was a Kenmore Elite range. They asked if I had the manual to the stove. If this is your job and you are charging $89.00 you should know this equipment and be able to tell me what the problem is. They could not figure what was wrong and told me they think it might be the thermostat. They never tested the thermostat just gave me an estimate for over $400.00 to fix something they think is wrong. I feel this is such a ripoff. Call Sears to complain they said "you can't get your money back." I should have read the reviews on the repair service then I would have never used them. They should not be allowed to do business in GA. I call an independent repair company they told me the touchpad was bad and the motherboard was bad.

I've had a switch on my cooking range broken and I just want Sears to replace a switch. The technicians aren't well trained. They worked when the power is on, short out and broke 2 other parts that used to be good. Thanks God they don't light up my house. Then they lied to me, asking me to pay for their errors. Finally the second technician told me Sears can replace my range for 500 voucher. My range is worth more than 1000 and they only offer 500, and don't give back 130 repair fee. I argued and they just keep telling me it takes a century for their manager to look into my case. Never ever found Sears technicians to fix your appliance. They are third party people and aren't trained how to operate safely, how to diagnose problem properly. I even wonder they have certificate or not! And Sears, is the most unfriendly company I ever see.

For the last 40 years have purchased home appliances from Sears. October 2012 purchased heavy duty GE Washer and Maintenance from Sears. March 2015 service performed as washer continually off balance and water remained when cycle completed. Told by service tech problem due to washing heavy blankets and rugs. For three years never had a problem. Informed heavy duty washer not designed to wash these object and that too much soap was their other issue. Also informed that is just the way it is with equipment these days. Followed instructions and found could only wash small loads of laundry and nothing heavy. Still surviving on a worthless washer.

We have a side by side and it has been out of service for over 2 weeks. We have had 3 service calls and now we find out that the part we need is no longer available. I called Sears this morning and they told me to call back in another week to see if they have been able to find the part. We have lost food and of course it is not working out well with the service. This is unacceptable.

I purchased a warranty on my Kitchen Aid Dishwasher from Sears in June 2016 two week after the original warranty ran out. This is a vacation rental property. My rental agent had already had their technician look at the machine and they wanted me to purchase a new machine. I had them get a second opinion. That technician said it needed a drain pump and motor. I google the part and found out it cost $130. That's when I called Sears and they offered me the contract. They called to set up an appointment and I told them to call the house as a tenant was in and schedule with them. We arrived in November to discover that the dishwasher was broken and precious long standing tenants has left me a note saying that people had been out, but no one fixed the machine.