Footlocker Reviews

Ordered a jacket. Lady Footlocker took our payment and told us it will be sent home. After jacket didn't arrive, we called up and was told the jacket was "out of stock". Since Lady Footlocker took our payment and never deliver the good, they said they will refund to our credit cards in 5 days. It been 13 days and still no refund.

I am a National Guard soldier for 13.5 years. I am a war veteran. I am a title 32 soldier and put on my uniform everyday, just like every other military personnel. I am entitled to all of the same benefits as they are. I always buy from Footlocker but will never step foot in any of your stores again. Every establishment that uses SheerID recognizes veterans, national guard, and reserves except for you. In the war Operation Iraqi Freedom there have been around 2,800 hostile deaths of active duty personnel. 1998 are army, 47 Navy, 726 Marines, 29 Air Force, 0 Coast Guard. There were 681 National Guard and Reserves hostile deaths in OIF.

I am so upset with this company. It makes my blood boil. First I have been a VIP member for over 2 years and never have they given the perks to me especially reaching way over the 300.00 level. The first purchase I made was almost 500.00 in store then I get an email telling me I still have to 20 dollars to reach my 300.00 level. The second purchase I made online through the website and had the 200.00 Asics delivered to the store to pickup. Confirmation and emails were sent on my order for that one. While I was there the girl ordered 2 more pairs of Kensei 5s for me and I prepaid for them. 4 days later went to log into my VIP account and I am not a member? I called and they told me the same thing, no email on file found. How could that be, like I am not a VIP member and I have a member number!! Then they tell me the shoes I ordered I can't get because they are no longer available.

I ordered two hats, a shirt, a pair of shorts. All these items were shoved into a box that wasn't big enough for even one hat. I sent an email to advise how these items came to me. I did not request a replacement nor a refund. Someone within customer service decided to create a replacement order and advise me I had thirty days to return the first one to the post office or I'd be charged for the second. This really bothered me as I do not drive and did not ask for anything be sent to me. I am now going through an email and phone nightmare to get this corrected. I don't feel a company should make decisions without consent that will affect the customer credit card. Bad customer service and bad business practices.

I was given a gift card for Christmas for Footlocker for $100 and I spent $175.00 so I was given a free pair of very cheap socks that was priced at $10 but in any other store they would be $1.00. Well the store did not have all of the items, therefore they order 2 items for me. I received only 1 of the items and called for a refund for the second item. None of the items I could wear so I took the items back to the store. Not only did I have to wait an hour for them to get someone on the phone but to top it off, I'm told now that I have to be mailed a check for the item that I never received and they subtracted $10 for the free gift from the remaining part of my refund.

If you go to Footlocker's website for coupons, they will not honor the shipping and discounted price as it states online. If you call them, they quickly state that it is a third party coupon. However, it is listed on their website... This business should be repeatedly reported to the attorney general's office for false advertising. They were no help at all when holding long period of time to speak with them. Very rude customer service. It is well worth not buying anything from them and settling for less. I went to the local stores, not one of them carried any of the 5 shoes listed. This company is a joke. If you use your discover card to purchase, they will give you money credited back to your card until Footlocker settles this dispute. Do not order from Footlocker, you will have problems in getting the shoes you order if you ever get them. Poor, poor, poor customer service!!!

I ordered my Grey Wool Adidas Ultra Boost on footlocker.com and it's been way past 5-7 business days and I want to see where my package is and through PayPal there is no way of finding out where it is. But I have the order number and customer number. I took a snapshot on my phone but those don't work so I tried to sign in but my account no longer will login too and footlocker refunded 3$ for no reason and it's just a huge mess and I would never make a review unless I really wanted too. I've wasted like 50 hours trying to figure it out and the people on customer service are **. Do not buy from footlocker at all. It's overpriced and awful champs and Finish Line are better options.

First time customer on Footlocker.com. Waited an hour for my turn to purchase the new Retro Nike AJ4 sneakers. Checked out, received confirmation of purchase, went back to bed. 4 days later receive 2 different emails with 2 different "invoice" numbers that do not correlate with my "order" number which is on my receipt (no invoice number on my receipt). Both emails state they do not have my order and can't fulfill the order. I call the 1-800 number because I can't make sense out of why I received 2 irrelevant invoice numbers and if my order is cancelled or what?

Absolutely awful experience and worst customer service I have ever received in my life from a store manager in NYC. He would not grant me an exchange/store credit on a pair of defective sneakers I purchased from the store because of his personal dislike for me (I have shopped in the store in the past and he has always ignored me when I have asked him for help. I do not know why). I told him that his reasoning had nothing to do with the store policy so he made up reasons as we went along. Other employees did not understand his reasoning either. I went to another store and the manager had no issue granting me store credit except that these shoes were defective and therefore needed to be returned to the store of purchase.

Why do you all think it's okay to hold people's money right after they make an order??? I ordered a pair of shoes and since I received no confirmation I ordered the same pair twice. This was an accident on my behalf, however, it should have not been an issue for me to simply cancel the second order. Why did I have to call customer service and wait on hold in order to ask someone to cancel my order? Why was I charged for both pairs of shoes before they even shipped out to me? This is utterly ridiculous that I am down a hundred dollars for a pair of shoes that I do not want and is cancelled. You guys should NOT be holding my money before it even ships. I am disgusted and I will never order from Footlocker ever again.

Unbelievable poor online ordering service. I would of canceled the order however they are the only site that had the size and style of shoe my son wanted after walking in their store. The store could not order (unlike Finish Line who offers store order placement and free shipping to home) we had to go home and order the shoe online. I have had to call twice now to determine status of shipment. After about one week after ordering and no status I contacted their 800 who located the order sitting at one of the stores unfulfilled. At that time the CS rep called around to locate the shoes at another location and told us it would be processed immediately. UPS sent us a notice that the label was printed on Friday with the package not being picked up for delivery now... Monday evening. Any other competitor would of had the package at our doorstep by now. Waste of time and energy.

I ordered a pair of New Balance sneakers a week ago and after waiting a whole week for them to ship out, I finally contacted footlocker customer service inquiring about this and they told me the order was "released for shipping" so I asked them if it shipped and they said it's about to. That being said, I thought about the timeline and it was now a week from when I ordered and I really didn't want to wait another week to receive them so I asked if I could cancel. They then put me on hold. When they came back on the phone, suddenly my order had shipped and they said they upgraded me to 2-day shipping. Well, thanks a lot, I mean that's the least they could do considering they forgot about my order or it was sitting in a warehouse somewhere not being shipped.

So I'm looking everywhere online for these shoes. It's been a whole month since its release date and I can't find a site who still have them in stock. So I order them from kidsfootlocker which says in stock. Waited for my confirmation number, never came. So I called them. They're like "oh I'm sorry the shoes are no longer in stock" like what the **. Yet they still charged me, had to wait 5 days to get my money back, like never shopping at this store again. Worst experience and the next day I went on their site they now want to say it's sold out like wow. Also my mom won't let me use her card to get any other shoes because kidsfootlocker.com want to mess everything up. I dislike you guys so much. I'm so mad like bruh I just want to hit the screen.

I placed an online order for two pairs of sneakers that were supposed to be available for same day pick up. I received an email stating to wait until I received another one saying they were ready and go to store to pick them up. The next day I still didn't not receive any email so I called the store. The store stated they have no record of any order and they can't help me at all. I called online support who says, "Yeah sorry those sneakers are not available." I said, "So nobody was going to even call me to tell me?" He said, "I don't know what to tell you." On top of that, they already took the money out of my account and I have to wait 3 days to even get the refund back!!!

Ordered running shoes online and was assured I could return them in the store. Shoes were too small (oddly because am always the same size). Went to store to return them and get larger size. Associate says can't take them back there and no, can't even order them from there. Says I have to do this myself. Call customer service, and they tell me that it is up to each individual store to determine if they'll take returns, and I should call other stores to see if they will!!! Unbelievable, so now they want me calling a bunch of stores to see if I'll get lucky to have them take back the shoes! Never shop here again.

I purchased a pair of boots online size 12, on December 1st. They sent me a confirmation on December 10th. Once I got the boots they were the wrong size. They sent me a size 11. I went to the store at Moorestown mall in Moorestown, NJ, and the guy just took a look at the box, went to the back, and brought another box of another type of boots that were not even the correct size. When I opened the box he said, "oh we do not carry these is in the store." My reply was, "I know that. That's why I ordered them online." If he would have ask me in the beginning he would have known this information.

I purchased sneakers for my daughter but it was the wrong size. I sent it in back to Footlocker on December 5, 2015. They did not receive it until December 18, 2015. They said it will process between 1-3 business days, which means it would be check and approved by December 24, 2015. That means it would not be process for exchange until after Christmas. So I called on December 22, 2015 to change it from exchange to refund.

Ordered a pair of sneakers for my daughter which were supposed to be available for same day pick-up at my local store. Email confirmation instructed me to wait until I receive an email saying item was ready for pick up. Never got email. Instead the next day I received an email saying the item was being shipped to my home via UPS Full Tracking but that a tracking number was n/a. In the meantime, I had already been charged for the item. 8 days later, nothing had arrived but I called Footlocker and spoke with "Ramona". She tells me that they have no tracking info and put me on hold for 20 minutes only to tell me that she called the store, they had no record of my order, they don't have the item in stock and that the item is no longer in stock anywhere. She is however willing to fill out a form to see if a refund will be approved for me.

I ordered my son 2 pairs of Jordans and a shirt for Christmas on 12/13/2015, received conformation of order. Footlocker authorized my bank account 261.33. My bank put that money on hold. On 12/15/2015 received email showing UPS tracking number stating my items have shipped. An hour later received an email stating my items were on back order. So confused, I called Customer Service, waited on hold for 25 minutes to speak to a woman that said "Our system shows the item has been back ordered and has been fulfilled and will be shipping."

Footlocker is the worst with customer service. I ordered shoes twice from them and both times I've been sent the display pairs, and when I try to return them in the store they will not honor their online policy of being able to return them in-store. I ordered my son's shoes for Xmas but they decided they wanted something different. I had a headache before trying to return items so I went in the store and had them return them for me. I received the tracking # and got the updates as to when they would be delivered back to the warehouse.

I tried to purchase a gift card as a Christmas gift 4 times and each time I pressed "Complete Order" I was taken back to the main page with an error message that said my session expired. Um, after 2 minutes? I will never spend another dime at Footlocker. I hate being inconvenienced. Buggy websites are unacceptable in 2015.

I am a constant shopper of Footlocker, and with 3 kids, I need to be. I signed up for the Footlocker rewards program, thinking okay this is going to save me some money. Within a month I had spent $300 reaching the platinum status. The point... there is none. The VIP program only saves you money if you spend over $100 in one transaction, and you have to wait for them to send you a $10 coupon. I waited 6 long months for some kind of reward, benefits, or something to make me want to continuously shop there. And 6 long months later, I have received nothing. It doesn't matter how much you spend there, if you don't spend over $100 every single time it's pointless. It doesn't save you money. I can save $10 measly dollars with coupon codes I find all over the internet. Don't join this club expecting to save money or get a reward!

After being on the phone and internet over two hours I still was unable to order the shoes I fell in love. I was told the only way I could purchase this item would be pick up in store only. Though we do not have this item in my area I was willing to have a friend drive me 1 1/2 hrs to get them. After calling the store over a hour and having Footlocker Customer service to call why I was on hold the store "in San Francisco square center store" would not answer the phone. Therefore my ride is no longer available.

I decided to order a pair of Under Armour shoes that I really liked. Saw them on the Footlocker website so I ordered them. Note this is my very first order ever with Footlocker. 2 days later no response no emails. So I call to enquire about my shoes, the lady says, "They're out of stock, we already refunded your money" then lies to me saying Footlocker emailed me about the "mix up". I was in disbelief they didn't even want to rectify the situation or swap for another pair. I really wanted new shoes. Now I have to wait a week for a refund. Really bad customer service. Will never buy from another Footlocker again.

I just wanted to point out to all of the Reservist and National Guardsman that every store under the Foot Locker umbrella will not give you a military discount on products purchased. They said that the only branch of service that they will recognize is Active Duty Soldiers to get a discount. The cashier told me that Foot Locker does not even acknowledge Reservist and National Guardsman as even being a branch of the service. They have a database set up that they track military soldiers and separate them from Active duty to Reserve status.

I want to complain. I order a pair of shoes from your website but the shoes run large. Yesterday I want to return my shoes in your local store which located in 5th Ave. Brooklyn, but they refused my return. Then I chat on the customer service today, they tell me that "no stores are obligated to accept (my) return". I should check myself whether the store will accept my return or not. I complain that before I order my shoes online, I asked the customer service first, and they told me I can return my shoes in local store. Therefore, I made decision to order my shoes online. However, now customer service disagree the policy that you post on the website.

I was really considering doing online shopping with Footlocker but after seeing that someone lost $160 no thanks. I fine. Never... The same way you told her to get lost I'm telling you get lost. Never done online shopping and never will... By the way I gave you the wrong address, name, number... Because I don't trust Footlocker...

10/29/15. On February, I went to Foot Locker searching for some Nike Foamposite Elephant Print, and I did found them for $230 at 199 Market St, Newark, NJ, 07102. Unfortunately, your product was not perform well because when I found them, I had ask for size; but I had discovered that the shoes weren't real. This was a disappointment for me because I save up for a while just to buy this shoes, then I figure out that the shoes they were selling were fake. It wrong to disappoint someone by selling fake shoes. I was really excited to get the shoes I wanted, decent price and everything; however, my hopes were put down. I shouldn't been paying $230 for some Foamposite that are fake, that not right to a customer that has purchase many sneakers, such as: Air Force 1(4), LeBrons, Lil Pennys, Jordan 4, etc., from Foot Locker.

When I purchased the EXPENSIVE shoes I didn't have my Military ID. I was told to just bring the receipt and my ID for credit. I did that. Now they want the box!!! Nothing was said about bringing in the box when the shoes were purchased. Footlocker is very anxious to get your money but never want to honor their discount policy without the customer jumping through several hoops. WE WILL BE BUYING OUR VERY EXPENSIVE SHOES ELSEWHERE IN THE FUTURE!!!

I ordered a pair of 170.00 acg boots. When they arrived I found that Footlocker sent me the wrong pair. I double checked to make sure I didn't mess up but found that they indeed were the wrong pair. When dealing with the customer service rep, she was very nice and helpful but told me that because they were shipped from a store and not the warehouse that I would have to wait until they emailed me a return slip and that I would then have to return them in store. They will not return them over the phone even exchange them if they came from another store. So because Footlocker screwed up, I have to take time out of my day to go to the store and return them. If I wanted to go to the store, I wouldn't have bothered ordering online. I contacted corporate and of course, no answer. What a joke. Horrible business practices and I have yet to receive a return slip. So I will call them, a fourth time.

I ordered two pairs of shoes from their online store, around 10 days passed and I received my order but here is a surprise only one of the two pairs was delivered. Unsuspecting anything I waited few more days hoping that the second pair will arrive but it didn't. So I called up their customer service and a lady with a voice that could barely stay awake told me that she will see what's wrong and that I have to wait 2-4 weeks. I was pissed because it was obvious that whoever packaged my order didn't bother to put both items in the box and now I have to wait 2-4 weeks for them to figure that out. Some time passed and I received email saying that the tracking number shows that the package has been delivered and that if something was missing it's my fault for not checking when receiving the package.

Footlocker is ridiculous. I ordered a pair of shoes on Nike.com some LeBron 12's on sale. I also ordered a pair of LeBron 12 Corks, with the choice of Eastbay.com without tax or Footlocker with tax but the "luxury" of store pick-up. I had visited the Footlocker I plan to pick up from in hopes it'll arrive sometime soon, as Footlocker tracking wasn't showing up and I called to figure out why.

My daughter visited our local Footlocker to return a pair of trainers that are 8 days old. They were 110 and felt 8 days was not acceptable. She asked for an exchange, after all she wanted them. She was told no. So she asked for her money back and was told no, because they were faulty they wouldn't be able to resale them. RESALE, resale to whom? They had been worn for 6 days. The sales assistant, although he claimed to be the assistant manager, said he wasn't authorized to make decisions. Really? What use is a assistant manager who has no authority. Gosh my company would fall apart if it was ran in such a manner. Anyway, I digress, she was told she had to go back when the manager was back from a holiday. We're going back on Saturday. Let's see who gets a refund. I have had a lengthy conversation with trading standards and she'll buy her trainers elsewhere, thank you.

Ordered 2 electronic gift cards with free shipping as they would be emailed. Both purchases were charged $7.99 shipping and handling. To date Foot Locker still has not refunded the fraudulent charges. Now they don't even respond - they just ignore, even though I have sent the credit card charges and copies of my online receipt that says free shipping and handling. STAY AWAY FROM FOOT LOCKER. THEY WILL RIP YOU OFF.

I placed two online orders, both for athletic shoes for my daughter. I received an email after the first order, stating that they didn't have inventory, but not until a week after I had ordered. We tried again and AGAIN, same email a week later. No inventory. The site never indicates this - not even a 'low inventory' warning. Lady Foot Locker needs to get into this century with online ordering. Take a tip from successful sites like Amazon. Even Sears does a better job. After 2 weeks total of waiting, with my daughter sitting by waiting for school shoes after she's been in school for 2 weeks now, I will NEVER EVER order from LFL again. I'm in corporate marketing and this is simply unacceptable. Bad process, even worse leadership apparently. Enjoy becoming irrelevant in a few years, if not sooner. You will go out of business, I guarantee it.

I ordered several thousand dollars worth of shoes using their VIP program. They wouldn't credit my account. They said it wasn't meant for organizations spending that kind of money, although their own website says nothing about a dollar amount restriction.

The store has a 30-day return policy and requires the shoe box w/ shoes. However the staff never pointed out where the return policies are on the receipt. It feels they just want to sell the goods and that is it. As the result, I wasted $80.

I ordered a pair of Adidas sweatpants from the website and I waited 4 days for them to come. And when they came they had a security tag on it. I emailed them and waited 6 days and didn't get a response.

Last week I ordered a pair of Adidas Pure Boost from Lady Foot Locker. I must have spent at least 4 hours on the phone this past week calling them every day and waiting for them to pick up the damn phone. The first customer service representative I talked to about why my shoes weren't shipping basically said she couldn't locate the store and couldn't contact them, unable to do anything to find out the status of my order. Then, the days following that, the customer service representatives continue to lie to me, telling me that my shoes have already been shipped.

Will not honor free shipping on order of 75 or more. I received an offer from Foot Locker so I decided to check out their website and ended up finding 152 dollars worth of items I wanted to purchase. They have a very clear offer of free shipping for orders over 75. When I went check out they wanted to charge me 25 plus dollars for shipping. I even offered to do ship to store and they still wanted 25 just to ship to the store and have me come pick it up. I used the online chat and talked to a Christian who was extremely rude and short with me. They had no solution and continually would tell me they were sorry for my inconvenience and try and get rid of me.

On 8/06/15 at approximately 6:30 pm me and my children went into Foot Locker to purchase shoes for school. We were never approached by employees to see if we needed help so I asked an associate to measure my daughter's foot. The associate was so rude and acted as if she was in a very foul mood. So I ignored it and asked her for a particular shoe and she acted as if I wasn't talking to her so I went to another employee and asked him could he get the shoe for me because I needed someone with some sense to help me. I guess he went back and told the young lady what I said and she came running out from the back and approached me asking me did I say something about her like she was going to jump on me and her co-workers had to hold her back.

I am a "so called" VIP member. Brought 2 pairs of shoes, told to fill a survey out to get discounts but I did went back that same day and brought 2 more shoes and was told I don't have to fill a survey out because I will automatically get 10$ off on my next purchase. I went to purchase a shoe for 135$, gave my VIP number and no discount. I explained to the clerk about what was not. I was asked what did she look like, what her hair looks like that told me that. I asked to speak to the manager. When the manager came out, her hair piece falling out, she's smacking gum, and she looks like a hot mess. However, I explained what was going on and her level of conversation was worst than my 10 years old. Anyway, I walked out leaving the shoe.

Within a 2 week time-frame I bought 4 pair of shoes and had at least 1 issue or more with each. First I ordered a pair which was cancelled without any reason let alone an email. Next I received two different size shoes 12 and 13 same box. These same shoes had black fuzzies from someone's socks and a stain in the insoles. They also shipped my shoes in just a bag no extra box to secure the shoe box, which I received ruined. Next I was shipped USED or worn sneakers, the inside logo was rubbed almost completely off which goes to show they were worn for hours, as I have 5 pair of the same shoes, which I've worn multiple times for hrs on end before the inside logo even slightly wore.

I ordered a pair of Nike Air Force 1s all white and they came in a week. The package was from UPS. It came in a plastic waterproof bag. When I opened the package the box WAS BEATEN up, I don't understand why they don't ship SHOES in a box instead of the shipping being cheap. Thankfully my shoes came in right but, there were some scratches - not bad but you could still see it. The package literally almost ripped in half - that's how bad it was. I am never ordering from Footlocker. I would rather order from Nike itself. I paid full price for everything and I end up getting my shoes in a plastic bag beaten up - HELL NAH.

I ordered a pair of Nike soccer cleats on footlocker.com, which clearly showed the pair with the color and size combination I desired to be in stock, and I selected the standard 5-6 day shipping option for its arrival. About a day after I placed the order I received an email from FootLocker informing me that my cleats have been backordered for 8 days and won't be arriving at my house for up to two weeks after that date.

I order shirts online and they messed up. I'm pretty sure I ordered different shirts when I purchased them online. I had 3 shirts that I had in my cart but only purchased two and then got two in the mail today but one of the shirts was the one in my cart. Not only that but the shirt was a different material than what they made it look like. So now I got the wrong shirt and it wasn't even a good shirt.

I purchased a pair of shoes from Footlocker as a gift for my nephew. The shoes were a little too big and they did not have any other pairs in stock, I had to return it. Footlocker's repair policy is any returns after 30 days for unused shoes is a Merchandise Return Card. They issued me one for the amount of $207 and I gave the card to my nephew so he can purchase a pair of shoes from store 07108. He won a raffle to have the chance to purchase a pair of the shoes and he went in there with the Merchandise Return Card. He presented the card and the cashier Liliana, stated that they do not accept store issued credit on new releases until 14 days from the release date. She stated it was Footlocker's policy not to accept store issue credit and my nephew purchased the shoes out of his own money. I advised him to return it and I purchased it for him from another company.

I ordered a pair of Jordan's from the kidsfootlocker.com website. My product said "released to ship" after waiting 11 days. I got emailed confirmation stating the shipping was sent.. When I check the tracking number I did not get any results. When I call the company, they just said that if I they can redirect my order to another store. This company doesn't know what they have or not in stock. Do not buy from them. It will be wasting your time and money.

About two weeks ago, I went to the Footlocker in the Garden State Plaza in Paramus NJ and bought Jordan pro star 5s. I tried them on in the store and once more when I got home, but that was it. I did not wear them one time after trying them on. I went in to return them, receipt and everything, and a worker, who seemed like a manager, tried to tell me they were all dirty, scuffed, and worn. I then told him this is the condition I bought them in and he acted like that was the most ridiculous thing he's ever heard. There is absolutely positively nothing wrong with them. I even cleaned them up a bit.

I bought a pair of Adidas from Footlocker about three weeks ago. When the shoes came in they were in bad condition, so I went to the store to exchange them for another pair. After waiting another week they sent another pair of damaged shoes to me, so I went to the store to exchange them for some timberlands. When I told the Foot Locker Rep. that I would like to exchange these and pay the difference he told me I could not do this and I would have to order the timberlands separately.

I ordered a pair of Jordan's from the kidsfootlocker.com website. My product said "released to ship" and 3 days later my order was cancelled?! I called customer service and they told me the product was never really available?! Huh?! So how did I place the shoes in my cart and check out and the money was taken from me? I will never purchase from any foot locker stores again. Nike only. Oh and the product is still saying that it is available for purchase on the site! LOL.

I WILL NEVER ORDER FROM Footlocker.com AGAIN. I bought a pair of Timberland boots that shipped to me already worn. When I called I was told to ship them back only I shipped them back never email, follow-up, courtesy call, anything. I called 2 weeks ago and was assured by a female rep they would ship them never notating notes about the call. Today I called everyone's clueless, the boots are no longer available and the bonus Dave gave me "WE CAN REFUND A CHECK!" Almost 1 month later, the customer service was poor no follow up after having my boots and money. If corporate operates like this it's not acceptable and bad for business. You just lost a valuable customer and to think I speed to the UPS store and left work early all for NOTHING!!! Thanks! I appreciate it!

Went to the store in Concord, NC and purchased shoes for my son. They didn't have his size so we ordered them. It has been 3 weeks and no shoes! We went to the store to inquire about the shoes. The manager stated that a shipping label was printed the day prior to our second visit. Six business days later, no shoes! I called the store and the manager put the blame on the postal service and vice versa. I asked for Footlocker's customer service number. The manager claimed he didn't know the number and was very rude!!! I had to go online and find the number myself to see what the problem was. Customer service was nice and very helpful. They gave me the info that I needed. They told me to call back if shoes were not delivered the next day.

No military discount for National Guard/Reservist. It is an ongoing battle for National Guard/Reservists to be looked upon as "real military" members. With all due respect to my active duty brothers and sisters, is an active duty service member's sacrifice more valuable than a national guard's sacrifice? We are on-call 24/7 as well. I cannot support a business that blatantly disregards the sacrifice made by "all" service members.

I was verbally assaulted by one of the workers. When I was purchasing a pair of sneakers she asked if I had a problem. When I asked for my money back she threw my money at me. And then it turned into a argument as she try to attack me.

Ordered shoes on 3/29/15. It is 4/09/15 and after asking multiple times from the live chat and Twitter, I got notified today that my order was canceled. It has been at least 2 weeks and they didn't bother sending an email or giving me a notice. Terrible.

** the store manager at green acres Long Island Footlocker is beyond amazing. He went far above and beyond our expectations. ** helped us out with an error made at a Footlocker in Albany. This manager should be commended for his professional manner, his knowledge, his pleasant demeanor and his overall customer satisfaction.

I always shop at all of the Foot Locker stores every season for myself, my two kids, and my husband. I spend about $400 3 times a year. I purchased a pair of Kyrie Irving's for myself on Saturday March 7, 2015. I wore them for the first time on Tuesday March 10, 2015 and within minutes they started to hurt my feet. I went to return them yesterday at the Willowbrook Mall in Wayne, New Jersey. The sales associate, **, explained that they were worn and that they could not resell them. I asked to speak to the manager, but she explained that the store manager was off and to try to come back tomorrow. She said that the Assistant Manager, **, was new and that he basically didn't know any better. I wondered why she was talking incompetently about a fellow co-worker.

On January 19, 2015, my cellphone and wallet were stolen right from my cart at Wal-Mart in Franklin Mills Mall. The woman that stole my wallet immediately went to Kids Footlocker inside the mall. She charged $295 worth of merchandise. Handed the cashier MY stolen credit card. The cashier asked for her ID, which the woman showed MY license. There is one HUGE difference between me and the woman purchasing the merchandise...she is a much different skin color than mine. When the police and I went to the store to see the surveillance footage, I asked the cashier why she allowed the transaction to go through and she replied, and I QUOTE..."I cannot discriminate and tell someone they do not look like their ID. As long as the signatures match on the credit card and the ID it works for me."

Went to Foot Locker in Oakwood Mall in Gretna, Louisiana where I had purchased a pair tennis shoes days prior to me returning this particular day. During my first visit I was assisted by two young men that were assistant managers and were very nice. They made my visit fun and made feel like if I ever wanted tennis shoes again, I would go back to that store. We laughed and joked during my initial visit. I assume since that we had such a good time, they shared the experience with a female worker that wasn't there for the initial visit. When I returned to the store the two young men were happy to me. The young lady over heard us talking about how much fun we had and asked, "Are you the one that was here the last time? WHAT'S YOUR SEXUAL PREFERENCE?" She asked me this in front of about 5-6 customers including children.

STILL waiting on my Bulls Over Broadway. I ordered them as an emergency order (1-2 days) Saturday and it's already Monday about to be Tuesday. I'm very disappointed in Mississippi Foot Locker or wherever it's shipped from.

This afternoon, I went into the Springfield, Ohio store and purchased a pair of Adidas running shoes. They are a lightweight shoe and come with insoles that you can put into the shoe for extra support if you wish. I saw the inserts in the box when I was trying them on so I know they were there. The shoes have a tag attached describing the insoles as well. When I got home, I opened the box and the insoles were not in it. I called the store and explained what happened, and the man said he would check with the clerk who waited on me.

Ordered Adidas for my daughter online. She received a $50.00 gift card and I paid the difference online. Received an email the shoes had been shipped on January 2nd, 2014. Checked into the system to track them and stated the order was closed(?). Called on January 6th, was told by a representative the store still had them and would be shipped immediately and apologized. Checked online and again stated order was shipped and closed. Called today on January 9th and was told the shoes had not been shipped, was left on hold for 40 minutes and was told they were waiting for the store manager to come in and ask her what had happened?

On December 22, 2014 I visited a local Footlocker store at the Broward Mall in Plantation, Florida. I purchased 2 Nike caps in the amount of $55.65. I used my debit card as payment. The first attempt to complete the sale the point of sale machine stated the transaction was declined. I swiped again and received a receipt for the transaction. The next day I checked with my bank to discover the store debited my account twice. I called the store and advised the manager of the incident. He told me I had to call their customer service in which I did. I was told that it will take 10 business days to make a complaint before they research it to get my money returned. I asked to speak with a manager and to this date have not gotten a return call from one nor have I received my refund of funds. They took my money out within seconds of the transaction but now it’s going to take 3 weeks to get my money refunded. That is unfair to the consumer.

I went to my local store on 12/29/14 to get my son a pair of all black Timberlands boots but they don't have them so I ordered them from another store. I got the boots that next week 1/6/15 and one boot was black and the other one was discolored like a grayish color and he needed them to wear on that Tuesday for his school uniforms so I had to drive a hour in a half in the bad weather back to the store that sent me the damaged good and exchange them and all they gave me was a $10 gift card. I don't feel that was compensation for my time and inconvenience.

I recently attempted to purchase a pair of running shoes from a local footlocker using my military discount, and was told that even though I was active Air National Guard, who literally serves daily shoulder to shoulder with my active duty comrades that I was not eligible to receive the military discount. I think footlocker needs to really do their homework and become a little more educated on what it means to be a military member. I have served this country for 19 years in the Air National Guard FULL TIME!! I am a Iraq War veteran, and feel that I am just as worthy to receive the same benefits as my fellow active duty brothers. Until footlocker decides to change their policy on this issue, they have lost a customer in me, and I will make every attempt to let every reservist and Guard member within my reach of the unfair policy.

If you have your military ID, dd214, discharge papers or other papers that they will accept you can receive your discount from champs, footlocker, foot action. Sign up for Sheer ID they ask you your information, you have to upload documents after they verify your service. Just go to store, show your ID, input your Information in their system and get your discount. If you have dependents they will have to do this also, sign up with Sheer ID. There aren't any stipulations on what we can use our discount for.

Ordered a pair of trainers as a surprise gift of my other half, entered valid credit card information, billing addresses. Order was cancelled by third party "verification company" for a reason that could not be disclosed to customers as it is "confidential". Called customer service who told me this was to prevent fraud, I informed them that if this was their strategy to combat fraud why not cancel all orders? Very disappointed. Checked my details again, and there was *no good reason* to cancel my order. Now too late to place this order as a surprise birthday present, totally ruined the experience.

Footlocker online ordering system is atrocious. I ordered a pair of wrestling shoes for my son on 11/25/14 with a delivery confirmation for 12/3/14. Come 12/4/14 I had received an email message stating that my order was delayed with no delivery date confirmation. 12/5/14 I called into Footlocker to determine the delivery and was notified order was delivered on 12/4/14. I took a day off from work rushed to the store to determine the order never arrived. The store manager called into customer service for assistance and was notified the order was received by a different person in PUERTO RICO on two years prior. WHAT???

I have ordered Women's Airmax 2014 on 11-15-14. I have called their customer service to inquire about my order. Their customer service could not give any information as to why it wasn't ship five days after I ordered the sneaker. I received a message indicating that my order will be shipped on Monday, the 24th of November 2014. I called the store where my sneaker would be shipped in Short Hills, NJ. I have spoken with their manager but I didn't get anywhere with him. Their ordering process is flawed and should be reviewed by their management. I suggest do not order or buy from this store online. I was told by their customer service that it was the UPS and USPS fault my order was not shipped. In my opinion, customers should get a notice when there is a problem with shipping the item. It is not the customer's problem when the items are not shipped. Footlocker should have figured out a way to call USPS or UPS to pick up the customers' orders so customers will receive their items on time as promised on their website.

I took my daughter to get some shoes for school and was denied the 20% military discount. I was told that even though I am active duty Air National Guard the discount would not be available to me. I asked "what does it mean when you say military discount?" and was told it was only for active duty. I informed the employee that I am in fact active duty. He replied that even though I am active duty the discount does not apply to Guard or Reserve members. Call me crazy but if you are going to use the military and say you show your support with a discount so you can drum up business it seems that you would include all those who serve and protect this great nation. To be excluded as a military member because I am Air National Guard is a slap in the face. Either you support the military or you don't but a civilian organization cannot choose who is military and who is not. Foot Locker has lost a customer today and I am sure many more will follow when they realize that Foot Locker only support certain military members. Get your facts right Foot Locker!!!

I bought a pair of converse shoes online for my friend and she received the same shoes twice. I tried to reach them by phone but couldn't get through so I started an online conversation. I'm not American and maybe I don't speak English well, but I don't see any reason why this guy couldn't figure out what I meant!! Could have hired someone who graduated the primary school.

I went to Footlocker today and they would not accept my veteran ID card. I called the 800 number and they told me that I had to be active duty, retired or a veteran receiving benefits. I think that's unfair, all veteran should receive the same treatment.

The Footlocker store is 62 Church street, Liverpool L1 3AY. I was there today at 3.30pm to buy shoes. I got some trouble girls where they swear and make nuisance in my business before came in as I waiting for my shoes to come out. They told the security that I took the pics of them illegally and I show them and security guard my phone. In my phone I do not have any pic of them at all... I have all of the pic I took on the street where is the wired go as well and I been kicked out of the store like trash just because he want to protect his own people WHITE. I did took my phone out to call my cousin and my partner to come to store to check out some new shoes so when the girls saw that they thought I took pic of them.

I recently went into my local Foot Locker in Twin Falls, Idaho. The shoe I wanted wasn't available in my size and the employee said they could be ordered. I proceeded to order them and a few days went by so I called the number on the receipt. After I got connected they said I would have to be transferred to another department that handled in store orders. I talked to that person who told me my tracking number, which showed a shipping label had been created the morning after the order. So a week after the label was created I still have no shoes and no new tracking info. I called again and was told that the store had contacted the postal service and the shoes would be picked up from the store in Utah and shipped. So now the shoes still don't show any sign of movement and the person on the phone said tomorrow they can say the order was lost and get a refund or I can have them shipped UPS. It's funny because they had no problem removing the money from my account but they can't seem to ship their product in a timely fashion. The customer support is horrible and they act like I should just accept it. I will never shop Foot Locker in person or online again.

Store Number: 08480 Foot Locker

I walked into the store in Park city, Lancaster and asked if they sold track spikes. They said no. I was like, "Well you sell them online, but not in your store." They were like "Yeah, online there is a variety." I think they should put spikes in their store, so people can try them on to see the right size and make sure the shoes fit.

I & my mother walked in to this store at the end of our shopping trip & lunch, for me to browse at new footwear. I decided not to purchase as there wasn't anything of interest to me, so upon leaving the store with my mother & several others at the same time, the door alarm went off obviously alerting a potential security breach to put it politely. To my dismay as we walked away from the shop unit the security guard approached my mother & asked her to return to the store. Upon approaching my mother he was very aggressive in his approach so I asked him to be careful with my mother as she is a older lady, Pensioner.

Lady Foot Locker has the worst customer service ever! I ordered a pair of running shoes online and had them shipped to the store. When I went to pick up the shoes from the store, there was no invoice or packing slip inside the box. The store employee asked me if I wanted the shoes, tossed the box at me and said, "Sign here". I went home to try the shoes on and noticed they did not fit correctly. One shoe was bigger than the other. I immediately returned to the store the next day to return my shoes, but the same rude employee said she had to ship them to the warehouse because I said the shoes were "defective". Mind you at this time, I still did have an invoice or any physical proof for my records as to the status of my order. I allowed the employee to return the shoes because when I buy things online from other websites, I understand that some places will not issue a refund until the merchandise has been successfully returned to the warehouse.

Ordered $179.99 Air Max shoes. Both shoes were clearly worn. It's not like it was worn around the store, many markings. Not happy. Seems like I was purposely given crap shoes even some gum like substance on back... Sending back. Somewhat rude when I called. They didn't care anything for my name or what order, just send it back after I paid $15 for the total order to be shipped. Won't be requesting new pair, just getting a credit. Won't be ordering shoes online here again.

My son purchased a pair of basketball shoes from Footlocker and they were defective. My son has played competitively for the past 10 years and we never had this problem with any of the shoes and we buy a new pair each season. I contacted the shoemaker and they urged me to go back to the store first. The person, who claimed to be the general manager, immediately stated that they would not take them back because I did not have a receipt. He did not even want to look at the shoes, did not care why we were bringing them back and was very rude about it. I have never encountered such bad customer service. He told me I could have bought them from anywhere. I just wanted a credit so that my son could get basketball shoes since these were defective.

On December 23rd, I woke up at 5am PST to order the Retro Jordan 4s from your Footlocker website, and I'm sure you are aware of the craziness one has to go through to get the shoes on a release day. The day before, I had tried to get the 11s for an hour and was unsuccessful. I was happy when I was able to get through for these shoes and I received the shoes on December 30th. When I received them, I had decided that I no longer wanted the shoes. On January 5th, I went to the Footlocker website and started a live chat to make sure I could return the shoes to my local store rather than ship them back. I was told by the live chat employee that I could return the shoes to my local Footlocker.

My son graduated from high school in June, with a Regents diploma and a small scholarship for his work. I haven't bought him Jordan sneakers for years, because they are just too costly. I have raised two sons and made sure that they have both graduated from high school and are beginning college, as a divorcee for many years. However, my son really wanted Jordan sneakers as a gift and I gave him the money.

2/24/12 Release Date, All-Star Galaxy: I was told by their employees that for this release date, no one was permitted on the mall premises till 5 am, and that the store will be opening at 7 am, that everyone will be lining up outside and that’s where the tickets will be handed out. I arrived at the mall at 4 am. No one was outside but the cars. I was told all the tickets were gone plus the shoes. It was also heard by others that most of the people that were in the line were employee members’ family and friends. I'm an avid shoe collector and have been to many Quickstrike releases and never have I had so much trouble buying a shoe. This experience was the worst and I truly can't see myself spending any more time nor money with any of their stores if this is how they operate!

I am frustrated! And the pair of shoes I ordered from your company are not worth the trouble that I am getting now. Please! Somebody take care of this issue. It all started with a Champs gift card that had no pin number. I called 1-800-991-6813 & asked why I couldn't do an online order with my gift card and someone told me I can't do that without a pin number and that I can place my order in a Champs store with an associate. I go into Champs at the Westfield mall in Palm Desert, Ca and the associate placed my order by phone for one pair of Nike Lunar Elites. Whoever placed the order for the shoes did not complete it because there was a $10.75 balance still owing.

I lost my credit card and fraudulent purchase for $75 plus was made at a Footlocker store. I do not sign the back of any cards to force the merchants to ask for ID, especially in such a situation. I was told by the store manager that they do not check IDs or signatures because they get too many complaints and that they are not concerned about fraudulent purchases as long as they get their money. They offered no type of assistance. The attitude was very cavalier and unconcerned. Not their problem--let the credit card company take care of it.

I purchases a pair of Air Force One shoes and had them for a week and the soles on them split in at the middle of the shoe. I would like a replacement shipped to me and I will ship them back to you or something. I have never had a problem before with your product and have been very happy.

I was never told to clock out for lunch or any breaks for the 2 years that I worked for the company. I just found out it's against the law and wanted to know if I can fight a case towards Footlocker.

On Wednesday January 19, 2011, at approximately 5:50 pm, I went into the Footlocker store located at 10 East Burnside Ave. to buy my youngest brother a pair of boots. I saw a pair in the store that my brother might like, I asked the attendant Jay, if he had that style of boot in a size 9 1/2, and if they had a lay-away plan, he stated yes to the plan and stated he would check to see if they had the boot in that size. When he came back, he stated that was the last boot in that size. I stated I would be back on Friday January 21, 2011 to buy it. He stated I should lay-it away, since that was the last size left. I asked him how does the plan work, he told me I had to put down 20% of the price of the boot, the boot was $49.99, I then asked how much did I have to put down, he stated it would be $15.44. My response to him was that didn't sound right.

I bought and gave my boyfriend a $75 gift certificate to Footlocker for Christmas. On January 4th, we went to the South Shore Plaza Store #08420 to purchase new sneakers. They did not have any in his size, so Ariannah the cashier was ordering them on the computer. She rang everything up on, and it came to $77. I handed her the gift card followed by a $10 bill. I said the gift certificate is for $75 so she would only need to use $2 out of the $10 bill. She put the money on the gift card and did not give me my $8 back. When I talked to the manager, he could not give me my money back. For last Christmas, I spent $300 there. They will not get another dime from me. I am going to the attorney general to help me. They just took my money from me, it was just $8 but I feel robbed.

I bought my boyfriend a pair of Nike ACGs boots. I bought them for $110.00, in which I would never pay that price for a pair of sneakers/boots. They're supposed to be all climate gear (ACG). Well, my boyfriend wore them in a snow storm that just recently fell. When he took his boots off, his whole socks were wet. Those boots are supposed to be water proof. I was gagged. I’m very disappointed in the product I purchased. I felt that Nike suppose to be the best quality sneaker/boot company, which is why I spent so much money. I'm highly disappointed.

I had previously had placed some items on layaway in mid-December.Ii came in to get a refund on the layaway. Vivian was working and completed the refund transaction while I was standing at the register. The cleaning products were to the right of me on display. I picked up to items, a suede cleaner and a water repellent. I asked the associate what products would clean and protect Ugg boots. She told me to purchase the instant cleaner. I asked her if she was sure because I did not want to ruin the recently purchased boots. She responded that yes, that was the correct one to purchase. My male friend was there and witnessed the whole transaction.

I went to Footlocker for a simple return. The first time I went, I left my receipt so I didn't do it. Then the next day, since I work a few blocks away from the store, I went in but I forgot my credit card so I walked back up and came back with both receipt and my credit card. I walked up to Stephanie who was at the register (which by all means did not even greet me) and handed her the bag with my kid's sneakers and told her I wanted to return them. She first asked me for the receipt and I handed the receipt to her, then she asked me why I wanted to return them and I told her because my husband had bought them a pair and I just wanted to return it. So I gave her both my cards since it was two different transactions. She looked at the card and walked away without even telling me that she would be right back.

I recently purchase some air jordans on august 4, 2007 a couple weeks later red spot start to occur on my shoes, i didn't stepin any thing because most of my class mates have the same red mark on their shoes as well, coeincendly!

purchased a pair of trainers 8 weeks ago price 30.00 stitching come away at toe took them back manager at store called Damian said the trainers were finished I said she has only had them 8 weeks and she has not wore them that much as she has to wear her school shoes most of the time I would like a pair of trainers to last longer than 8 weeks can you help thank you

On May 28th, 2005 I purchased a pair of Nike Shocks from the Footlocker store at Oakview Mall in Omaha NE. I wore the shoes 3 times between then and June 13th. During the first wearing I noticed a rubbing on both feet both inner and outer along my arches. I brushed it off as just needing to break them in. The 4th time I put the shoes on to shoot around at the gym on the 13th I found the rubbing to be unbearable, I removed my shoes to find red abrasions on my feet. I left the gym and went straight to the store.

They do not have there return policy posted anywhere where the consumer can be read. I was told at one location (northridge) that there is not a waiting period for returns if a check is written and at another location (canoga park) that there is a 10 day waiting period.

In 1998 I went to Footlocker and bought some shoes. I then recieved a notice that my check was returned due to in-sufficient funds. I paid the notice and bank charges (which I have copies of). As of today March 21, 2000 I recieved a another notice, showing that Footlocker tried to take money out of my account for the check in 1998. Call me crazy but this doesnt sound right or legal. As of now I havent done anything, or contacted anyone about this issue except for you. Any advice you can give at this point would help me out a lot. Thanks Sherry