Footlocker Reviews

We've had a pretty terrible experience with Foot Locker, and I'd rather it not stay that way. My father-in-law was given some shoes for Christmas that didn't quite fit. We went to our local store to swap them out. We discovered it wasn't carried in store, and he could only get store credit for the gift that we would have to use right away. So he chose to get shoes for my son. We picked out Nike Force 1 Low LV8s to use with his store credit, and he added an extra $49 for the price difference. We had to order them shipped to our house because after all that, the size was out.

Hot GARBAGE... Placed an order online, verified my military veteran status TWICE, and the discount was never applied. Placed the order anyways with the expectation that I could call them and they would refund me the discount, however the customer service rep I spoke with said that the item I ordered was not eligible for a discount. I have used my military discount in the store with no issue many time with ZERO restrictions. I told the customer service rep that Footlocker needed to let the buyer know that the discount can't be applied if that is the case when purchasing online. Terrible way to treat your military veteran customers Footlocker. Footlocker has lost us as a customer.

I ordered a size 11.5 Jordan and they sent me a 10.5. I took them to a Foot Locker store and they gave me the run around at first but exchange for something else not the jordan. I was a little bit disappointed.

Created a FLX account and logged in, verified my email, logged in again, reset password as required, logged in again, re-typed my address again, I was STILL not logged in as a member! All of this was to save $12 in shipping. Logged in again and received the most recent attached message that I need to wait 15 minutes. Decided NOT to buy from them and will not be back. What a horrible user experience.

I ordered a pair of Air Max utility plus white & orange on April 26th 2024 at 3:17pm & they were suppose to arrive on April 30th as what the carrier had said on the tracker app & it says it still is in Texas & I live in Maryland. My mom is having a 60th bday party this Friday. The dress code is orange white & I need the shoes by Friday. I don’t have any orange or any whites. If I don’t have these shoes I might not be able to get in the party at all due to not having my package. I’m very disappointed in Footlocker

0 STARS!!! I purchased a pair of Jordans for my daughter which cost me $150. They were to be delivered to our house. We tracked the order got a notification that they were delivered on our door step. We happen to be home so immediately went outside. They weren't there. We double checked the notification and the looked at the picture where it was delivered it was not our door step. The door in the picture was green we have a white door not to mention we live in a house and the picture looked like it was apartments. We called USPS within minutes of the delivery hoping they could turn around and get the box but had trouble getting through to an actual live person finally when we did we file a claim they said they could not contact the driver to turn around and get the shoes from where ever they were dropped off.

I purchased Nike Women's Air Jordan 1 Multicolour shoes in Chicago in Fall 2021 from FootLocker store. The shoes, with a manufacture date of 04/27/22, have failed to meet Nike's craftsmanship standards, as the back of one shoe has separated at the top of the heel. Despite multiple attempts to resolve this issue through your customer service channels in Canada, the US, and corporate with Nike, I have been met with inadequate responses. It is disheartening to note that none of the service representatives could assist me with my warranty return request.

When I arrived at the door of Crossgates Mall Footlocker tonight at 7:50 PM on 03/18/24, a female employee was standing by the door and rudely denied me access. When I questioned why they were closing 10 minutes early with the gate still open, and if the ** male counting the register was her manager and was okay with turning away paying customers, she replied "yes." Upon asking if their district manager was aware of this, the female employee became increasingly rude and indignant, directing her aggravation towards me. As I walked away, she continued her onslaught of disrespect, involving an onlooker/customer outside the store despite my departure. The FootLocker employee then proceeded to make unwanted jokes and remarks as I left, prompting me to turn around and address the situation.

Visited Footlocker on Cottman Ave space 10 for an online sneaker purchase pickup. I was literally overlooked in line and had to notify them I was next to be helped. I had to repeat my name three times because the music is so loud that the cashier could not hear me.

My son purchased a pair of Ugg Tasmans at Footlocker online. He took them out of the box to try them on and noticed the stitching on the side was not completely stitched to the shoe. We called customer service and they sent us a return label. I sent the shoes back for an exchange. They sent me the same shoes back and said they had been worn and were not restockable. I have pictures. The shoes are in brand new condition except for the defect and only tried on.

Ordered a pair of Jordans Mid SE Craft which were 140.70. Got a less expensive shoe. The person I spoke to said it was because they were out of the correct size. I asked them, "Why wasn't the order denied." Instead they shipped a way less expensive shoe without our consent but sent them in the original shoes box. Finally after an hour realizing I wasn't getting anywhere I said I would dispute on my credit card. She threatened and said if I did that I would be banned from footlocker and their sister companies. They are liars and cheats in my opinion.

HORRIBLE CUSTOMER SERVICE. WON'T ACCEPT RETURNS.. THEY'RE TELLING ME I SENT USED ITEMS .. LIARS. A class action is on the way!! Also I contacted the local tv channel so they make an article about this ss.

If I could do NO STARS I would. Used the app to search for in store inventory when I found shoes I liked. Went in. The shoes were not there. Decided to order online. After trying to make a purchase online and was met with 3 different error codes I sent one into the chat to which I was told that my IP address looked strange so they banned me. After the ban came off put in an order which worked this time surprisingly punched in my card info and now 24 hours later get an email that the item I ordered was out of stock even though it's a brand new shoe but whatever. I'm not valued enough at Foot locker I guess. Just a peon to them.

Trash service. I ordered the Nike shoes and for a manufacturing defect on the left foot (shaped differently), I decided to return it. They did not refund my order falsely saying that I used the shoes. I will never buy from here again.

Purchased these sneakers for my husband for Christmas. Took my payment to tell me a couple of days later the item isn't available....then they tell me I have to wait 5 days for my money to be place back... No outreach or at least try to help me find a possible foot locker that has the item...customer service has no care in the world but so quick to take ur money...FOOTLOCKER IS A SCAM.

I bought shoes from them online, I received the shoes, tried them on, they were small. Mind you, there is no damage, scuffs, stains, nothing, maybe the bottom of the shoe got dirt on it from trying them on, (which there was already dirty when I got them!). They said, "Send it back, we will send you the correct size as the Under armour shoes apparently run a little small." Send it back, hear nothing, so I reach out and ask if they have an ETA. I am told by their return department, probably at least several weeks. I ask if I can just get a refund and I'll order new shoes. They respond, "Nope, you already started a return, it doesn't work that way". They then send me back, the EXACT SHOES I sent them, same packaging and all. They refuse to replace the shoes or give me my money back.

I bought three pairs of shoes on footlocker online and I got great deals, shipping updates, and shipping was super fast. I bought them on the weekend and I had all three by Tuesday. I love shopping online and Footlocker is one of my favorite places to shop. I've never had a problem.

Every time I have tried to place an order, it is canceled due to an inability to "verify" my payment method. I have tried using 4 different cards, and none of them work. I am also not given a specific reason as to why either.

I ordered a light grey Nike hoodie earlier last month (the only available color/shade online). The first time I received it, it was the wrong color, dark grey. I sent it back for an exchange, explaining I ordered the LIGHT grey Nike hoodie. I just received the new exchange and it’s wrong AGAIN (see attached picture). They have sent me back the same dark grey Nike hoodie twice now. This is frustrating and a major inconvenience to keep having to go back and forth returning the wrong item. If I wanted to go shopping, I would have gone to the store to buy it. I purchased online for the convenience of delivery! This is no longer convenient. If this would've gotten rectified, I would've gladly left a 5 star review.

BAD BUSINESS. This is the second time I'd actually won a pair of shoes and they cancelled my order without even notifying me. We all know how much time, effort, FLX points as well as money that goes into the chance of winning one. I'd contacted customer service and all they can say is they were out of stock. How is that possible? Do they not know their inventory before selecting raffle winners? I'd ask for a supervisor but was told they don't have one. No help from customer they make me feel that no one was able to help or even resolve the matter. It's better to just have bots to handle customer care. Seriously, I would avoid Footlocker, Champs, East Bay and Foot action at all cost. It isn't worth your time, money or sanity.

Not happy 0 Stars isn't available. Purchased a pair of shoes as a gift. They took weeks to mail them out. Once mailed out there was an issue with the delivery and Australia post returned the package to Footlocker. I contacted them and said, "Please re mail the package to the correct address." I responded several times, "PLEASE DO NOT SEND A REFUND. I WANT THE ITEM." A week later they refund me and over the weeks since I purchased the shoes they are sold out. USELESS.

I’ve been a customer of Footlocker for years and have spent thousands of dollars and years Time building up my FLX account. Only for every time I enter a raffle and use my head starts I’m NEVER selected! What is the Point? Then wether or not I win,( which has only happened once. Ever) my points are taken. Real regular collectors are becoming discouraged with your process. It’s hard enough to beat the bots and pairs being held for friends or sold before they release. Then there are no pairs for people that entered the raffle, but I see vlogs, of people buying the same shoes at the outlets! Huh? I know they don’t care, but they have lost a lifelong customer!

I've spent 10's of thousands at FootLocker over the years... Bought a pair of AirMax's for my wife, they arrived weeks late and didn't fit. I went thru the return process online and shipped them back for an exchange (all within their 45 day return policy). They sent the same shoes back a month later with no explanation. I tried to perform the exchange again and they said, "Sorry, it's past 45 days" and they won't budge. Trash customer service, I'll take my money elsewhere moving forward.

Purchased items from Footlocker and they sent me a notice that the order was getting ready to ship. Tracking shows it never even arrived to the shipper. 2 months later I contact them and they inform me they no longer carry the items in my cart and asked if I wanted a refund or a replacement on an item they no longer carry.... They never would have refunded my money if I didn’t call them. I also received no updates after the initial email.

I am extremely disappointed in this company as a long-time customer. I had purchased items for my son on Black Friday. These items were Christmas gift and my son wanted me to return them. Right after returning from winter break to work, I was quarantine due to a exposure in my classroom. This company refuses to give me anything but a store credit even though the items were never worn and I have my receipt. I offered proof that I was quarantine from my work and they still told me there was nothing they can do. You would think in the world that we’re living today that they have the technology to override these things. This is not in my control just like it’s not in their control and we should all have compassion for one another. Please be aware of the situation before you purchase a big item like myself.

I ordered pair of shoes online and after making payment I got an email that the item got out of stock and it’s been a more than month that I’m not getting my refund back into my account. Moreover, I have called them several times regarding my refund but they are just making silly excuses. I would not recommend to buy anything from Footlocker.

I placed an online order 12/16. I never received my order. I filed a claim with both Footlocker and FedEx. Footlocker closed claim, GAVE NO REFUND and have yet to respond to my emails or calls.. I have no merchandise and no refund!

I ordered a pair of Nike AF1 shoes for my nephew as a Christmas present, after I did so 10 days later I got an e-mail cancelling my order because they didn't have his size and didn't think they'd get anymore. I ordered them from a different company and they now arrived late for Christmas due to the 10 day delay. Now on January 2nd Footlocker sent me a review of the product I NEVER got!

I bought a pair of shoes from Footlocker store in Baltimore, Maryland. Since the shoes were uncomfortable I went back to the store within 3 weeks to return or exchange them. But the store owners refused to do any. Instead they were rude and uncooperative.

I order some shoes from footlocker on the Oct 13,2020. I was email that I would get the product on the next week. When the next week came I got another email stating that my order was going to be delayed a couple of days so that was fine at first but now its almost a month later and I still haven't got my order. I called foot locker and asked them for an refund because it was gift and I told I had to wait to get the order then send it back to them in order to get my money back. So I called FedEx to asked them not to delivery the shoes. They couldn't even find my order and told me the tracking# I had was wrong and I had to call Footlocker back to get the correct tracking#. So I called them back and they said that was the tracking # and my order would be here today on 11/13 and not I get an email saying that my order won't be here until the 17th. I just need my money back. It's been over a month now.

Footlocker.com....Wrong shoe and size was sent for my son with the Junction City, KS address. Literally a totally different shoe. Not even close. No packing slip. No one answers the phone at any of the local stores, so I called Junction City - where the shoes came from. Same thing - Customer service line kept me on hold yesterday for way too long - had to hang up twice. All automated. Today same thing - doubtful anyone will even pick up. Even called “headquarters”. Same thing. Worst worst worst experience ever - and please don’t blame Covid either with “longer response times”. There has been NO response at ANY of the locations, even the customer care email. There is NO excuse, stop using Covid. It’s September.

Ordered a pair of shoes from Footlocker for the first time Sept 1st. An hr later l get an email ”Trying to locate your item blah blah.” Then l got it again. So, l emailed CS and was told it was awaiting shipment. I thanked the rep to only get another email “Trying to locate your item.” I kid you not. I have not had any issues with Eastbay nor Kids Footlocker online. I can appreciate a lot of these companies doing their part during the pandemic. I guess these particular shoes just upped and walked away and they can’t find them though they are in stock. I can’t even cancel because l did find my size way cheaper somewhere else. I love how they tell me to hurry up and buy the shoes l already ordered. Won’t order from them again.

I called to inquire about the COVID-19 breakout at the YORKDALE Foot Locker store in Toronto, Ontario Canada. The phone (416-785-5260) rang busy since calling on August 24, 2020 (today is August 31, 2020). On August 24, I was calling to confirm availability of a shoe my 12 yr old son wanted. The phone rang busy each time I called (5 times over a 2 hour period, because my son really wanted to get them). After giving up hope for phone service, we went to the store only to be told they were very busy and unable to answer calls despite the store being almost empty.

The store manager Stacy is a liar and isn't fit or qualified to be a manager. I made two blank trips 30 miles to the Orange Park mall Fl. This woman was suppose to have ordered a pair of boys shoes for me to be shipped to her store location and she never did order the shoes and never did call me to inform me the status concerning the shoes even though she had my name and number.

I placed a order on 5/30/20 on the kids Footlocker site for the retro Jordan 13. I received my confirmation email and it stated The order will arrive in 5-6 business by 06/06/20. I began reaching out by calling the customer service numbers for the footlocker corporation. Two lines never let me speak to a live agent stating they were unavailable due to covid-19. I spoke with one agent and told her my tracking information had been the same for several days and it was not updating. I wanted to cancel because I no longer wanted to wait. She told me be a they were working from home the system didn’t support refunds which is completely unbelievable. So for seven days I called and emailed with no response.

The customer service is **. You’ll continuously get lead on for weeks and won’t get your order AT ALL. The employees were trash. They didn’t even know how to do their own ** job. Every time you call you’ll get a different answer each time. Save yourself the trouble and DON'T order online. They don’t even deserve a star.

I ordered shoes from this company at the first of July. It is now July 29th and I still haven't received my order. I called and emailed countless times with no response from company. Don't order from them!

I Ordered shoes from Footlocker 10 days ago. Footlocker has sent tracking updates daily saying my item would be here friday 7/24. Obviously I haven't gotten my shoes yet. I went to the post office because USPS tracking stated the last facility the shoes were delivered to before my address. The post office has no recollection of my shoes or tracking number. The post office clerk told me that my Tracking number was computer generated and that my item has not even been shipped. I've been trying to call customer service and they never answer the phone or email. I would like my shoes delivered. This is a horrible company that does not care about their customers.

This is the second terrible experience I have had with Foot Locker, after my first terrible experience, I should have never utilized your company again, however, against my better judgement, I ordered a birthday gift for my brother which was treated with no care at all. The item was stuffed inside of the mailbox, I’m not even sure how ANY could have gotten it in there but they did, that’s the biggest insult I have ever seen from ANY company I have ever dealt with! Lesson learned, I would NEVER order from Foot Locker again. I wasn’t even notified the package was delivered! No respect, substandard customer service at best!

They said my order was confirmed then the next day they canceled my order. These socks are very common. Eastbay should do better at running their website. Boycott eastbay companies. Terrible customer service at eastbay and all of their other companies footlocker, footaction and champs. I will never shop at this corporation of stores ever.

Went in store to get 2 pair of shoes for husband and me. That was on the 16th. I just received his shoes Saturday night and mine's not with his. Where are my shoes. They said 3-5 days for shipping. This the 3 week and NOTHING.. Called Sunday morning and was told they had to contact the store to see if the shoes was there and they will call me with update and still nothing. Been calling all morning and cant get no one. DO NOT. DO NOT ORDER SHOES FROM FOOTLOCKER OR THEY AFFILIATES... Something is really wrong with this shipping from this company and you can't get no one on the phone.

Well, as usual a lost or stolen item. Either no communication or lack of communication, not the only time this has happened. This is in regards to a Kid's Footlocker purchase. Although Footlocker wants to use COVID-19 as a crutch just know, this also happened to me several other times pre-COVID. The process used to order and ship items is pathetic. This company isn't even answering phone calls and if they are, I am not given an option to wait on hold. I'm told to please try my call again later. When is later....because my definition of later hasn't matched up with yours.

Employees Marie and Juju really help me out. I appreciate everything you guys did for me. Keep up the great work and service. Thanks. Ps. I forgot his name. I know his real name starts with an O. Thanks a lot.

I placed my order May 7, 2020 for 3 pairs of Jordan slides. I got 3 emails saying my shipment would be split up. Was to arrive on May 13 but was a no show. Then arrived on the 14th. 2 out of 3 pairs. The 3rd pair had a status of ready to ship for 4 days. On May 16, I had an email saying the 3rd pair had been canceled. It is now May 25th and I have not received my refund for the canceled pair, no return of my emails and they never answer the phone. I’ll never purchase from Footlocker online again.

I bought a pair of shoes from this website, I have yet to receive my tracking number but the company said my product has been shipped. I contacted them via phone call and email and didn’t get a response from either contact methods that THEY recommended. I’ve now called up to 4 times & sent 4 emails that haven’t been responded to by this company.

I ordered Vans for my 13 years old's birthday (big teen birthday with no friends because of COVID) that she wanted on May 5. We should have got them by May 14 (3-7 business days and a day before her birthday, perfect). I know there may be delays because of COVID...so np on delays. But....I got an email May 15 (her birthday and still no shoes) and 9 business days later saying it's cancelled and I would have to wait another 3-5 business days for the refund (and it's a long weekend so add an extra day or actually 3). So I called on the 16th (waited for 1 hour and got hung up on by the system or something so called again to wait another hour) they said it's cancelled because we didn't have them in stock. So why the hell are they on the website when other sizes were blanked out from being out of stock and why would you wait 9 business days to tell me?!

I ordered 4 items from Footlocker.com. I received 2 items (separately). Footlocker cancelled 1 item. And the 3rd never got here but says delivered. I tried the chat. It kept taking me to another page. I tried to call. It said to try back later. I tried 3 more times-no luck. I tried their email. It says, "OOPS SOMETHING WENT WRONG." They mess up and there's no way to hold them accountable. Horrible horrible service. BTW this is May 2020 so no stores are open.

I have tried every customer service number in order to contact Footlocker in regards to my shoes and where they are. I have tried contacting them for 3 days now with every number stating call failed. I have sent them two emails which I have not been answered yet. In the past month I have ordered 4 pairs of shoes totalling approx $600. I received the toddler pair no issues. Second pair they left the box on my driveway and not my stairs and stated they gave me the package. I was NOT home, but it was there so great. Now pair 3 the most expensive pair states it was delivered which I DO NOT have that package.

Well I ordered a pair of Jordan on May 4th and it's May May 8th and just got my tracking number saying my shoes will be at my house on May 16th. It's crazy cause I paid 33 dollars to revive my order in 24 hours. I should of knew better and I paid it. And hopefully they will be here on the 16th and I should be able to get a refund for the 33 bucks. But every time I call its says line and busy call back. So you can't even get ahold of customer service. What a joke. Should of bought my shoes somewhere else. Paying extra money is stupid.

4/15 ordered 300$ products (5 items) and received mail confirm my order. 4/16 300$ is froze on my credit card. 4/19 receive an email telling me they are still working on my order because they can't find the 5 items I bought. 4/22 they canceled my order because they can't find my items (they sent me an email). 4/23 the 300$ is released and the order disappeared on their website (on my account). 4/24 charge my credit card again for 3 of the 5 items (no proof on my account, no order number and no status). 4/24 call the customer service can't reach (line busy and they wrote a 24/7 phone lines and email but nobody is responding). I sent 4 emails, no answers. Contact Instagram account, check the chat, respond to mails I received, etc. no answer. contacted use Footlocker and Canadian Footlocker, shops and more. NOTHING! Write a review on the Instagram account. NOTHING write a review here, you wanna guess what will happen?

Yes, this has been a very frustrating experience because I did not think this experience would happen to me. I have exhaustively been calling Footlocker trying to escalate the refund but still in the "pending" state one month later. 3/21: I ordered 2 items. 3/21: I realized the mistake and placed the 2nd order. I immediately received notification of "shipped" items on the mistaken order. 3/27: I received the 2 items. 3/27: I called Footlocker to update refusal of shipment and requested return labels. 3/27: Footlocker emailed me 2 UPS return labels (attached: ** and **). 4/3: I checked and confirmed both items were delivered to Footlocker 4/3 at 11:01am. 4/4: I called Footlocker to update, but was told "the warehouse is behind and it will be a few days". I wanted it documented that the return was successful and Footlocker was now in possession of the returned items.

Ordered 3 items.. Was charged an extra $138 called to rectify the issue and had the worst representative in life... She talked over me and did not do her job.. Will NEVER purchase again! I’m still waiting for my $.

So I never shop online but since this pandemic is happening I had to. So I decide to order a pair of Pusha-T Adidas Ozweego in blue. Everything went smooth but I messed up and put the wrong address in. It’s a one number error. So I tried to edit it online and on the phone. I get the run around from multiple people that barely speak English. And everyone is telling me that I can’t change one number to get the package delivered to my door step. Now I learned after calling 100 times that I have to place a, “Will Call” on my item 24 hours after it has been shipped. Like, great, more calling, waiting, and arguing smh. The will call will make sure they hold my package wherever it ends up for me to get ready, go outside, drive to the UPS, hope they find it (Because they have a low score on Yelp and Google Reviews).

I live outside the USA and received wrong item from Footlocker! They blame everyone else but themselves and do nothing about it!!!! AWFUL company! Never try Footlocker!! Everything was their fault and still saying that it’s reshipping company’s bad.

I ordered shoes on Monday and called by Sunday looking for my shipment. They informed me when I called that they didn’t have my shoes. He said he’d have to cancel my order to reimburse me. If I would not have called I would have never received my order or my money back. SHADY!

Go ahead, buy a sneaker from Footlocker Canada and cross finger that there will be no problems with them, because if so, They will give you a pretty nice card to visit by YOURSELF a third party shoe repair shop to go glue and repair the shoes for you and besides that for FREE you know. Terrible company, will never ever buy from them again.

Ever since a kid I have been coming to Footlocker. It’s something about the vibe and settings. Since I have grown a little I find myself ordering from offline a lot and talking to the sales reps about shoes over the phone. Funny how things change and progress during the years! I love it at Footlocker, hope to franchise one day maybe.

I've used their website before to order some sneakers and everything went well, the sneakers were in perfect conditions, the shoes arrived very quickly (CA), the price was fair and the S&h fee wasn't later change. Overall it was a great experience. That's why this past Monday (Cyber Monday) I ordered a couple of sneakers; I'm still waiting for my sneakers, but I received the confirmation number right away with detailed information about my order, and the next day I received another email with the tracking number for each sneaker...yes apparently the shipment was split but they respected the same discount from Cyber Monday and the total price didn't change. It was only split for each pair. I'll have to wait for one pair a little bit longer but for me it's fine, just an extra couple of days. I'll post an update once I receive my sneakers, but so far the experience continue to be great as before.

I tried to go online to shop on cyber Monday and every item that was selected was out of stock but was listed online as in stock....I called up Foot Locker only to add a ton of items to my cart via phone and then was advise every time i gave my credit card number, that the item was out of stock. I spent several hours on the phone with a rep. Who i'm not sure was trying or not.... This has been the worst experience ever to man.... and no one should ever shop.

I bought several polo shirts from Footlocker and I found not all items were in the package when I received it. The package was intact so they must not ship those missing items. I contacted their customer service and they asked for more details, and I send more information and they replied to request for more details but without telling me what details they wanted. I replied the email back and forth several times and every time they asked me to wait. It is not a lot of money. This was the cheapest company I have ever deal with. Since that I have never bought anything from this company and will never do it in future.

Footlocker has the worst customer service associates! I dealt with Whitney # ** who claimed to be a manager! She was pathetic and ignorant! This type of leadership is why Footlocker will continue to lose business! I see why Footlocker has so many bad reviews with someone like her working for the company! I spend a lot of money monthly with Footlocker and they haven’t been sending my rewards to me. I’m owed 6!

I signed up for an email account and receive a discount for my Birthday. I decided to purchase a outfit online and have it delivered. I never received it and when I called to inform them of this it was nothing but a nightmare from there on. In all. I had to report this to my card company so they could get my money back. I want the public to know You’re taking a chance if you decide to buy from Foot Locker, because if you don’t receive your merchandise believe me they won’t help you.

I spent over $1000.00 and was told my rewards has not been set up and had no points. I have put my number in every time and was reassured every time by store clerk. So I refrained from buying a pair of $200.00 Air Jordan. I feel the rewards is just a scam.

This is the worst store available in United States. I never wish to purchase any products & don’t recommend anyone to purchase from here. I would like to share my experience with them. I purchased a shoe (running) online. After 4-5 days the item got delivered to my address. When I opened the item I found it defective. I immediately called the customer support & requested for an exchange. They start saying, "You need to pay for the return shipment." Then I clearly communicated that item is defective, then they agreed for free return shipping.

I went to Footlocker to buy a pair of tennis shoes and the employees were very rude and didn't help me with my questions or concerns. I left because I was turned away from shopping there again. I would rather spend my money with more professional business. I shopped there for many years, now I don't know if I'll shop there again. Waste of my time and trip on my vacation. Sad sad sad.

Ordered a pair of trainers around 2 weeks ago which stated the delivery time was standard Royal Mail ie you expect 2-3 days. A week later a card is posted through by door to say I have missed a UPS delivery (we were in) and they have dropped the trainers at a newsagent in my home town. Due to closing times and my work hours it took me a few more days to collect the trainers. By that time I had gone to JD and got the trainers I wanted and the plan was simply to return these. Went into the Glasgow store today to complete the return and the staff member there told me they had been worn.

Went into the Altamonte Mall to purchase shoes on Sunday, they didn’t have my size. The manager Gabby stated that they would mail me the shoes. On Tuesday I get an email stating that the shoes have arrived. When I got home there was a package outside and when I opened the package there was only one shoe inside. I immediately called customer service and was on hold while they figure out what happened. The customer service lady stated that I needed to return to the shore with the one shoe and then they can ship me my shoes. Not only did they send one shoe, but it wasn’t even the shoes I ordered.

I ordered a pair of Airmax 270 for my son on March 7th, paid 130 for those shoes. Was supposed to receive them within 6 to 6 business days. Ok so I waited. I got an email stating that they where going to be delivered on March 18 before the day ended. So I waited but nothing until 10pm. They send me an email saying they were gonna deliver on the 19 which was the next day. My son waited for those shoes after school and my mom as well checking the mail and they send me an email saying that the shoes got delivered at 4:54pm in the front door when my son was there and nobody delivered. Nothing.

Horrible customer service from a young lady name Nadira working at this Bay Plaza Foot Locker. Very rude and nasty. Waited in line behind a paying customer for 20 mins and she looks at her left and call next person on line then to tell me I wasn’t next customer while I was standing there over 20 mins behind the person she was taking care of. Very unprofessional. I would never visit or buy anything at this location ever again.

We ordered a pair of shoes and paid extra to have them delivered early. We received an email, which was from UPS, stating that our address was incomplete. I find this extremely odd since we religiously check over the details before submitting payments online. The email also stated they resolved the issue and not to reply. I immediately called Footlocker after this and the customer service representative explained they had an address for us that was far from our actual address. How they got this address, I will never know, but the lady took down our correct address and said the shoes would be shipped the following day. That night we received an email that our package was delivered to the wrong address and someone accepted it.

I wish I could give negative stars! I bought 2 pairs of sneakers in December 2018 to pick up in a store in NY, turns out I gave up on buying them and went to the store to "not accept" the sneakers, did that and received a document, proof of the return, so I could ask for a refund, what I did. The first headache started there: Footlocker had a deadline to process my refund and WITHOUT ANY NOTICE to the customer they went on a collective holiday and postponed every refund. I got angry at first but "ok at least now they were to make my refund", they processed but due to this postponing I needed to contact the company to get my ARN number. They don't do ANYTHING via e-mail and I live in Brazil, so I had to pay really expensive international fares to get in contact with them through phone, did that and received my ARN number (all this, because of the delay in their processing and in their communication, after a month).

I ordered my the new Vans Era from Kids Foot Locker on February 27 and received March 6. I am very pleased with my order. Will be ordering from them again. UPS delivered and it was not late at night. It was during the day. I just love my shoes. They sent the right size and all!! Very happy!!

Wish I could give negative stars. Ordered a pair of Timberland boots on February 5th. Chose the faster shipping for like $15 more, spent nearly $200. Package was “delivered” on February 8th. I was in the hospital but my boyfriend was home. Not sure where they supposedly “delivered” it but it was NOT delivered to my house. Filed an investigation with Footlocker, was told it could take up to 10 days. 10 days passed, and I sent multiple emails that went ignored. It was 15 days before they responded to tell me UPS delivered them to the right address (**). UPS claims it was delivered to a front porch and I do not even have a front porch. I have stated this multiple times in multiple emails. Since their last response, I have sent 2 emails and submitted a complaint on the website with no response. Not surprising. Please do not buy anything from this company!!! I wish I had read these reviews before basically flushing almost $200 down the toilet.

Would seriously recommend not to buy from Footlocker. After a month and a half during which they sent me the wrong item three times, ignored several emails and did not follow up on what they promised, I finally received a call today from a manager (who they originally claimed does not exist) offering a measly 30% discount on my next order. The item in my size is now no longer available on their shop or elsewhere.

On January 19th I bought a 200 dollar pair of sneakers at Footlocker.com. They promptly deducted the 206.30 almost immediately from my PayPal account. The following day I check my order status to find that it was canceled due to lack of inventory, it happens, I wasn’t even upset. I called to confirm the cancellation and was annoyed that I had to call them to request an email confirmation of the cancellation, they stated a refund will be issued in 3 days. 5 tops. I called today to check the status of my refund and after being kept on hold forever they come back saying it could take at least another week. They could not provide any more details, they did say that if I needed my money faster I could call PayPal.

My dear friend, the delivery Company drop at the wrong address, Mr. MARCIO didn't received and signed nothing at all, please refer to them the proof of delivery, to check it out. i was waiting, cause I did not live in US, but since I got no news about this order, now I am trying to check what happened. At the condo, no one has received or claimed about wrong delivery, if maybe them misplaced the order address or something. Simply, the drop was not received for no one. So, just ask for the proof of deliverance.

This is the 2nd time we've had problems with ordering online. My $304 order got shipped to the wrong address (San Diego) in a different city with my receipt inside the box and I live in Murrieta... Footlocker's website does not update information to track your order. Go in the store. DO NOT ORDER ONLINE.

On December 8th, 2018 I ordered a pair of new release sneakers for my son. I received an email stating that my sneakers were delivered. I checked my mail and delivery locations to no avail... No sneakers were delivered! Called customer service 3x with wait times varying from 48 to 78 minutes just to speak to a representative. Although they promised a refund within 8 to 10 business days, it is now January 3rd 2019 and I STILL HAVE NOT RECEIVED MY REFUND... NEVER PURCHASE FROM THEM! You’re better off buying products from more reliable companies.

On December 22 an associate at the Carolina Place mall in Pineville placed the order for me. I never received an email confirmation. After several days of calling and being on hold for 30+ minutes each time someone finally answered on December 31 and told me that my item was not available and my order had been cancelled. They didn’t send an email neither did I receive a phone call that my order was cancelled but my card was charged immediately. I was told I could be refunded on the phone or go back to store and told it would take about 4 to 5 days before I would be refunded.

I ordered my son some Jordan 12s ($200) on December 26th. They processed my order very quickly. It said that it doesn't bill your card until the order ships. However, it did charge my debit card. I kept wondering why I didn't get an email saying my order had been shipped. I waited until this morning to call customer service. Well after an hour wait, someone finally answered my call. Only for her to tell me that my order was canceled on the 26th. But I never received an email until after I talked to her. I actually just received the email 30 minutes ago. Never again!

Ordered a pair of shoes for my son for Christmas with plenty of time to receive them before the 25th. Received a confirmation of order and funds were deducted from my card. Well...the shoes never came, the shipping info was never updated, and email inquiries were not addressed. Several days spent on hold for hours, someone finally answered. Turns out that my order was never "downloaded" (what does that even mean?). No shoes, no gift, and we shall see if I get a refund. I am a lost customer! Boo!

I placed an order a week ago and even paid for expedited shipping on some. I even received a confirmation email. Then a WEEK later I received an email stating I wouldn't be getting my products but not only that, I won't be able to use my funds to purchase something else because it's going to take 3 to 5 business days to receive my refund. Yet the payments were taken automatically!!! I think Footlocker has forgotten what makes them worth going to and that companies should really consider other outlets. I just did!!! VERY DISAPPOINTED.

I placed my shoe order online to get before Christmas. Immediately I received an email confirmation. Somehow they had my work address on there. I contacted customer service. After holding 2 hours and 10 minutes Molly answered. Absolutely NO help. She couldn’t cancel the order or make any address changes to the order and the order had just been placed (2 hours 10 minutes ago). I shop Footlocker regularly but this was my first time shopping with them online. NEVER AGAIN. My daughter placed an order with them as well and needed to speak to Molly as well. Same thing. NO HELP! They double billed my daughter because (Footlocker) split the order. My daughter said this is her last Footlocker order as well. She gave them another chance with this order because her previous order she received PREVIOUSLY WORN shoes.

I made an online order on the 18th and paid extra for Express shipping so I should have been receiving my package no later than today December 21. Not only have I not received my order, I haven't even gotten so much as a confirmation email from them. I tried calling their 800 number and it was either busy or I was on hold 45 mins before I had to hang up. I even emailed them twice with no response. Then I look them up on Consumer Affairs to find out that the same exact thing is happening to a number of people!?! This is completely unacceptable, especially around the holidays.

I placed an order on 12/19, and I paid for expedited shipping to have the shoes by 12/23 (my daughter's birthday). I did not get an email confirmation or tracking information like I have in the past so became concerned. For two days I have called and been placed on permanent hold, I’ve emailed customer service without a response, and I’ve even resorted to messaging their Facebook page. I’ve gotten no response. I have no idea where my order is or if it will arrive, BUT THEY HAVE TAKEN THE MONEY FROM MY ACCOUNT!!! >$200!!! I’m scared to death they’re about to ruin my baby’s birthday. Lack of any communication is ridiculous! If my order does not arrive I paid for, I will dispute the charges on my card.

I went to Footlocker and ordered a pair of Nike Air Max Plus and the color that my son wanted; I had to order online and the salespeople told me that it will be received by Christmas but that's a lie because after I entered it; I receive an email from UPS stating that a label has been created. I checked the status on Monday; still showed the same status. Checked on Tuesday; same status. I called the 800 number on Tuesday but it was nonstop busy and then when the phone rang; it would hang up. Then I would go to the website which is useless. Then on Wednesday; I checked the status and again; it didn't change.

I ordered ONE item on Monday 12/17 and paid $22.99 for 2-day shipping that was guaranteed to be delivered today, Friday 12/21 and I STILL have not received a confirmation email. I called customer service and was on hold for an hour and was told they couldn’t find my order yet they took the money out of my account! Absolutely terrible customer service, I will never order from Footlocker again.

I want to make a complaint about the company, the store employee/service, the phone employee/service and the website. For the past three weeks I have been trying to order the Nike Air Force One Atlanta for my son for Christmas. The first online order I never received a confirmation email for my order. After a few days of waiting I tried calling customer service where the line remained busy. I was finally able to get through and was on hold for an hour. Once someone got on the phone I was told my order presented an error. The error couldn't be explained, but she would submit something to the order team and I should receive an email of confirmation or one of cancellation if the error couldn't be fixed. I never received anything so I called back again with busy lines and an hour hold time and the only resolution was to cancel the order per agent and supervisor thereby forcing me to place the order again.

Tried canceling an order through Customer Service but can't do that so I asked if they can change the shipping address. They said they can't do that. What can you do? And what's the point of having a customer service department if you can't do these basic things that other companies' customer service department performs on a regular basis. Also, this problem wouldn't have happened if they said they haven't falsely advertised guaranteed shipping before a certain date. Not to mention the sneakers they ship out are often with bad defects. Never shopping here again and I advise others to stay away as well.

Horrible, horrible, horrible!!! I placed an order 2 weeks ago and I haven't received a confirmation or anything else for that matter. Oh but they definitely took the money out my account!!! And I can't get in touch with anyone!!! If anyone knows a good lawyer please let me know.

Placed an order on Dec. 12th and chose 2-day shipping. It's the 15th and still no shoes. Call customer service to find out what the deal is (since I never received any type of email about my order) and literally waited on hold for them to come to the phone for 1hr & 27 mins...that's beyond ridiculous!!! Only to have them tell me I won't receive my order until Monday. Umm hellooo, THAT'S NOT 2 DAY SHIPPING!! I don't know where they learned to count but I need for them to get their ish together. I paid for EXPRESS SHIPPING not standard. For Foot Locker to be such a big company, their customer service AND their shipping SUCKS!! I'm going to tweet to the world about their services and see how they like that.

I gave my daughter my credit card to buy a birthday present for herself and she chose a pair of sneakers and after a week or so, they email her claiming that they can't find the item in their inventory??? Why advertise it, why accept the order, why not do something for the inconvenience instead of explaining your policies and not give a solution or substitution and of course after complaining all we get is an apology? My daughter was crushed & all they did was apologize? Unacceptable and we will not shop there again! And I dare you to try calling their customer service #, you will never get through, they never answered me? Why list a # then? Simply because they don't care about their customers!

Hey all. So I placed a online order to be picked up in store today! Well here it is 4 hours later and the store still does not have my online order. Footlocker needs to get their pick up in store program an overhaul! Because most places you order online pick up in store in a hour. I can’t cancel my order 'cause I will have $200 in limbo!! GET IT TOGETHER FOOTLOCKER.

Ordered a pair of women's Nike air max. Not even 6 months of normal wear and they're falling apart. The shoes are separating from the sole. Footlocker is no help. For what I paid this is ridiculous. And Footlocker won't do anything. I have to go through Nike which is a whole different nightmare.

Beware Footlocker.pro. It appears is a fraudulent site. I foolishly ordered a pair of Nike shoes and was charged £20 more than the advertised price. I asked for a refund and they refused telling me they have no control of what their charging agent applies. They refused a refund which is against the law Consumer Right Act 2014, and now their contact email address is responding as not existing. I have made Footlocker store in Europe aware of the fraudulent activity with their brand nearly a week ago but I have not had a response.

I bought a pair of Nike in July. I did not wear the shoes more than 10 times and there is a rip on the front in one of the shoes. I contacted the company but they said it is not a manufacturing fault. I basically bought an expensive pair of shoes which I am not able to wear anymore... The company should take the responsibility for selling bad products. I will never trust them again.

I placed my order (Customer Number: ** Order Acknowledgment Number: **) September 14th, Friday hoping to receive it within 7 business days. I called the customer service September 18th, Tuesday just to check if the item was already shipped. Unfortunately, my order was accepted even if they don't have it in stock. Good thing I called or else I'll be waiting for nothing. They don't even send me an email that the item is not available. This company is very unreliable. First time with them was frustrating!!!

Worse customer service, EVER! The only reason they actually deserve the one star vs zero is because they actually ended up doing their job. I walked in store #7580 with an online order return, invoice in hand and Tamara (the manager) said she needed to see the order confirmation email. I explained I don't keep emails like that once the order is received and nowhere on the refund policy does it state that being necessary for free returns. Nor is it displayed anywhere in the store. She said no email, no refund. My options was to find the email or use the return label. I could find other emails pertaining to that purchase but they wouldn't suffice. I explained I shouldn't have to use the label and lose $7 for a policy they made up!

Ok so I have made purchases from Footlocker in the past and I must say I had no issues...until now. I ordered my daughter sneakers online today and I took advantage of the "pick up in store" service they offer. I placed my order at 1:30pm not expecting to have them at 2:00 but at least the same day as offered. At first I didn’t notice the email sent saying do not pick up sneakers until a email is sent to you. So when I arrived at the store the cashier read the email and said they do not have the sneakers. I informed her that was impossible because I picked the option to pick up at store. She then shows it to another cashier who informs me they have the sneakers but can’t give them to me because I didn’t receive the email yet.

Ordered shoes on the 14th of August, and chose the 3-4 day shipping. It is now the 20th and still no shoes. I already bought new shoes elsewhere for I needed them asap. Been trying to contact customer service via phone, email, and even chat for almost 3 day! If only I read the multiple bad review this company have I would've definitely taken my business elsewhere. If you want to be disappointed then this is the place to buy from. Never again!

First and foremost I will never shop at Kids Footlocker again!! They have terrible customer service!! I made an order on July 6th that they canceled without my knowledge, so when I asked about it, I was informed that they canceled it on July 12th. I told them to give me my money back & they said allow 7 to 10 business days (typical bs because they take .2 seconds to take it off of my card and take 2.5 years to put it back???)!! I said okay, so when I tried to ask them today where my money is, meaning this is the absolute last day to return it??? They told me that I had to give them a fax number from my bank!!

I purchased a pair of shoes at the Easton Footlocker in Columbus, Ohio and their system was down. They swiped my card twice, telling me it wasn’t processing and the “pending” charge would fall off. I then paid cash as they said the computers weren’t working. I have been on the phone for 10 business days trying to get an update/refunded for the two charges that were supposed to be “pending”. Not only can they not give me an update, but they continue to tell me they’re sending it to a supervisor and extend the timeframe anywhere from 3-10 business days. It’s absolutely absurd. They’re messing with MY money and won’t refund it. I should haven’t to wait 3 weeks to get MY money back when they were the ones who messed up. I will never shop here again for the same products I can buy elsewhere and not deal with this.

My son's dad got him a pair of shoes at Footlocker which ended up being the wrong size so he was told to fix upstairs and exchange them for the right size at kids Footlocker. They went upstairs and their computers were down so they said to come back. So I went today to exchange the exact same shoe for a bigger size. Kids Footlocker said they couldn’t exchange and to go back to Footlocker. Went back to Footlocker and they said we could have just exchanged them. They refunded the money on to a gift card. Went back to kids Footlocker and the gift card didn’t even work. Had to go back and have them fix it. An hour and a half later the exchange was finally done. It should have never been this difficult.

Footlocker customer service France (spoke to OLIVIA), (tel:08 05 54 07 86) is the WORST CUSTOMER SERVICE I'VE EVER DEALT WITH! So incredibly RUDE I’m still shocked at what just happened. I called for a general question about the timeframe of the availability of a product. The person I talked to named Olivia didn’t let me finish and said she could not help me. Fine so I politely asked what that customer service line was for and she hung up on me. I call back the same person Olivia picks up and all I have time to say is that “I would like to”. I called back to ask to speak to a manager. Very legitimate right? Most people would want to talk to a manager after being treated this way!! This left me STUNNED and UPSET. I call a third time and she hangs up on me right away. Finally a young guy picks up the phone, (Olivia probably passed him the phone) and as soon as I kindly asked to speak to a manager he tells me that they don’t transfer calls.

I returned a pair of shoes cause they didn't fit. I reordered not only to get a dirty pair resent they also were different sizes. What kind of people work in these companies. Is there no quality control?

Have received this e-mail stating that I have received my merchandise. I would like to know when was it delivered? I work 8-4 so the only person that is at home is my mother and my baby so who got my package because nobody signed for it or got it. I have ordered many times from other companies so Footlocker is the only one that's giving me this issue. If you will not send me my package, please refund me my money. I am really irritated and frustrated. These sneakers I ordered them for my son, THEY still haven't came.

I was ordered an item in the store. I was told it is guaranty to get the item in 3 to 5 business day and I confirmed two time I will receive on time. I got an email regarding shipping with shipping number. Tracking number was showing in process. After 15 business day I called and just simply I was told they did not have item to ship and they will refund my money in 7-10 business day. I believe it is not a right business. Because the company is selling item which does not exist. They are sending tracking number to customer for an item which never has been shipped. They do not notify customer they are not able to send the item. They keep the customer money as much as they can. If I did not call, they never let me know they do not have the item. If I had a choice to make no star I would go to no star.

A week ago I went to a Footlocker store in The Great Mall, bought four pairs of Adidas Superstar (3 green, one pink) but I wanted more pairs of the pink for my relatives. They didn't have it in stock so the staff there volunteered to order it for me online. I thought, so convenient! I felt so grateful. Today, the shoes arrived in the mail, all of which are green, instead of pink. I called their customer service hotline (which in their email states "We've got a team of amazing customer care associates.") and was greeted by a not-so-friendly voice.

I went to Footlocker and purchased the Kyrie 4 iD which is with Nike, I tried the shoes on and told the worker there, that they fit too tight, he continued to tell me that's how it's supposed to be because it's a basketball shoe. I asked if they had a bigger size and he said no. So I bought those. Not long after I went for a walk and the shoes started giving me blisters, and where there's blisters there's blood, so the back of the shoe had blood on it. I really like these shoes so I figured I tried to clean them with bleach. I managed to clean most of it off but you could still see it looked 'worn' so two days later I go back to the store, and lo and behold they're showcasing a bigger size. So I tell the 'assistant manager' that's working there what happened and she says she can't take them back because they're 'worn' which I understand. So now I have a pair of 165$ shoes that I cant wear.

I send my son to 621 W 181 St Space 623 to buy the new Lebron XV and my son forgot the coupon of 20% off in the store. The cashier or the staff ** tell to my son that he need the physical coupon. I was in the phone all the time with my son. I tell him go to the cellphone and show the coupon. My son has his debit card and ** was talking bad things about me in front of my son. Totally unprofessional.

Don’t purchase shoes online from Footlocker. Last year I made a purchase that was never sent, after waiting for over two weeks I had to call them for them to inform me that it was out of stock. Yes, they took my money quite fast, but they won’t inform you when it’s out of stock. I made another mistake last week when I decided to give them a try again. It’s been ordered since the 6th, yet still not shipped. Never again. The savings is definitely not worth the high blood pressure they put me through.

The worst. I won't buy from them again. Kept rejecting my order for 3 days. To then be told they emailed me the reason why. Go and check, no email. Not in junk or any folder. SMH. 2 days later the order was finally processed by some verification department for same day in store pick up. Go to the store 7:30 p because it closes at 8 pm and they have no orders. They claim their computer been down all day so no pick ups. All pick ups are being rerouted. So I ask what do I do? Oh I don't know. What do mean, I bought the item already so where is it being routed to. "Oh I don't know." This is what I get from them.

name & address & was informed that it was unavailable. What a horrible company!

Second time in a row I have ordered shoes online only to get an email the next day that my order could not be fulfilled due to insufficient stock. Colossal pain in the ** of having to wait 5 to 6 days to get my money back through PayPal. Not really sure how their system works but it seems it needs some updating for more reliable live inventory numbers. Just a very very frustrating experience overall. Will not be using Footlocker.ca anymore.

When trying for an exchange to a bigger sized shoe we were sent back the original shoe with a note stating that shoe was “too dirty” to complete the exchange. Yeah. 5 min in my house got them “too dirty”.

Went into the store, do a simple return, had the receipt and shoes was bought exactly 7 days before. The Associates accused me of trying to return worn shoes. The laces were still tied the exact way as they are when they come from the Factory. The soles were immaculate and they had a spec of dirt on one shoe. The shoes were never taken out the box at my residence so I assume I purchased them that way. I bought my son two pairs of shoes. He looked at both and chose the other pair. I put the box back in the bag and they sat there until the weekend. The chicks in the store was really rude and acting like they were going to remove me from the store. But little did they know that I wasn't intimidated by them nor were those little ** going to throw me out of anywhere. Long Story short the other Footlocker took them back without a problem.

Footlocker has the worst customer service I have ever experienced. I ordered a pair of Jordan Retro 4's for my son for Christmas on their Black Friday deal. They ended up being a size too big. We checked the website and they didn't have the size he needed. We kept checking for a couple weeks after Christmas to see if they would get the right size in stock, they never did. Knowing that they have a 45-day return policy we ended up taking them back to the store to get a refund. The lady at the store said they can't do returns on certain merchandise in store and the Jordans I had purchased fell into that category. Really? Last I checked we were in the 21st century. She offered to send the shoes back for me and told me that they would process my refund once they were received.

First of all, I would not have made a purchase at Footlocker if it had not been for the coupon deal. They cancelled a part of my order without notifying me first -- which voided their promotion. My entire remaining purchase wasn't discounted as a result -- and I paid very high shipping costs on top of this! I made several complaints and they wouldn't do rectify the matter. They denied the coupon deal that I used existed even though I sent them fwds of the emails. They refused to reimburse the shipping costs as well. Buyer beware! They tempt you with sales discounts then charge much higher prices!

I placed an order on December 18th in the Woodbridge location for the Nike Presto which was a Christmas gift. Saturday that same month on the 23rd I still hadn’t received my shipment, because the girl who helped me with the order scheduled it to arrive home. I called a 1-800 number on my email receipt and was on hold for close to an hour to be told there was no tracking information for my order. The woman who I spoke to told me that in order to get a refund I needed to wait at least 7 business days. Already upset with the whole situation I call that following Monday and the lady who was assisting me sounded clueless about the entire situation all the while I was told by the representative who I spoke to previously that she would leave notes about the situation.

Ordered sneakers for Christmas and they were lost twice. We were told that the sneakers were no longer available. So now we are out the sneakers and they think that a fifty dollar gift card is going to make up for the fact that we didn't get them.

I ordered 3 pair of shoes from Footlocker online on December 21. The money came out of my acct. right then but later on that night I got a text about another transaction from Footlocker for $157.00. I immediately called and they told me since one of the three pair of shoes was being shipped from another warehouse that I was being charged for that. I had never heard of that but they said when the shoes ship then I would be refunded that money back. I waited 3 days and called back and they told me it would probably be after Christmas when it is refunded. I was so upset because that was holding up my shopping for gifts.

Ever since Footlocker switched to SheerID I have not been able to receive a discount. I have registered with SheerID, received approvals and even put their customer support directly on the phone with Footlocker employees with unsuccessful attempts to receive a discount. End of the day I am very dissatisfied with all parties.

Awful company!!! Ordered shoes. I waited for 2 weeks and was charged for them for 5 days and then when I did not get them in, I checked order status and called and they had cancelled my order!!! Said item is out of stock!!! Wow!!! It is ridiculous. They will let you order shoes then be out of them.

Intended to buy basketball shoes for my son. We were the only customers in the store. 2 employees, one with her head in her hand, the other behind the cash register, neither offered help. Couldn't find shoes in his size so decided to order and paid in-store. 3 days later, received an e-mail saying that there were no shoes available and that I needed to return to the store with my receipt to claim my refund. 2 trips to the store, no shoes, time and gas wasted, need to continue to look for shoes - but it won't be in another Footlocker - NEVER! I hope the salespersons know how to make refunds better than they know how to sell.

Last year at Christmas they launched the new Jordans that were almost impossible to get but I was persistent and managed to get 3 pair. The next day they cancelled my order and sent an email saying they weren't able to verify my information. Which was bs because the funds had already been taken from my acc and they had my correct address etc. But I was lucky enough to purchase elsewhere. This year they did the same exact thing. And when I called them to ask why they cancelled my order they were so rude and said they did not have that information. My funds are still on hold and the shoes are sold out. Worst customer service ever.

I purchased a pair of shoes from Footlocker for my son... He tried them on and walked around for a minute and said they were too small. So I tried to return the shoes and they sent them back telling me they were dirty... that is not true. There is nothing wrong with the shoes and they are not dirty. I spent almost $80 for these shoes and now I am stuck with a pair of shoes that doesnt fit my son and I am out $80... On top of them being a size 16. Now what do I do. His feet wont shrink and how many people out there wear a size 16. Whoever looked these shoes over is crazy. These people just didnt want to go and return the hard earned money I had to save for these shoes. I would not refer this company to anyone and dont buy if you even have a possible thought of having to return them.

DO NOT ORDER ONLINE! TERRIBLE!!! This has to be the worst retailer to order from online. I ordered a pair of boots on Cyber Monday, a week later I got an email saying they were out of stock. Called customer service and they told me they had stock but the price was higher...what? Anyway I reordered the boots again, another week later still no boots so I called customer service again. 3 times they disconnected me. Supervisor TJ was terrible, didn't care, very rude, no help. Told me that my order was cancelled...what? Honestly can’t believe how horrible the online service is. These people just don't care!

I ordered Air Force Ones and I couldn't believe my eyes when I opened them. The sneakers were worn with marks on them and were also creased. I've never seen anything like this before. Who would put these shoes in a box for a customer? They must of been blind... And the customer service is terrible. Their attitude is pretty much like, "Oh well then return them, have a good day." Do you even care to have customers!!! So unprofessional... I wish I can give them no stars.

I ordered on Thursday, on Monday I called them and they told me they didn't have stock. I lost the Black Friday deal. I am pissed off. This is the worst website ever. NEVER BUY ANYTHING EVER FROM THIS WEBSITE. SERIOUSLY.

When I received my pair of Air Max Plus that I ordered in the store, they came in what seems like a used box, no stuffing, and with creases. When I called customer service they told me to take it to the store where I ordered them and said that they came from the store in Raleigh. Fair enough. I go into the store and no one can process my request to have them exchanged and reorder due to the fact that they were sold out. Oh! And if I returned them they couldn’t give me back my 20 dollar reward that I used towards the purchase. I told them I would just call customer care because surely they didn’t ship the shoes to me so allow me to just call the people who had a hand in doing so. They acted so UNCONCERNED that they would ship me shoes that looked the way they did and that cost over 100 dollars! I’m sure they could care less about my dissatisfaction with them but I told them I would write them a review.

I ordered something online that took over 2 weeks to receive. When online it stated merchandise was available. I got my order and it did not fit. I took it to a store to return. I was told at a store they could not accept it but they could mail it back for me. I am still waiting on my refund 2 weeks later. All customer service is saying they need to investigate my order as they can not find it and have no tracking number for the pack in the notes of my order. I have called repeatedly and provided the tracking number. I am still waiting on a refund and they are still investigating with nothing else they can do. Never will I order from Footlocker again. Worst experience ever. Every time I give them the tracking number they see the warehouse has received my package but can't process the refund yet.

Purchased 3 items and Footlocker canceled my purchase. Had to reprocess each order to pay for shipping for each item instead of just one shipping fee. Also when paid for my item they processed 3 transaction instead of 1 as expected when purchasing online one amount not 3 separate charges. This caused a fraud alert on my bank account. When calling customer service they hung up on me several times or leave me on hold when asked to speak to a supervisor for assistance. I will never purchase online with them again.

I went in a Footlocker Store in Oxford Street bought a pair of Vapormax trainers only to realise when I got home it was already been wore. I took it back to the Brixton store to have it exchanged. They didn't have the size so they ordered it. When I went to pick it up it was another dirty pair worse than the previous pair. I had to take time from my work time to make all those trips. I'm overly upset and disappointed.

I ordered a pair of shoes and used a gift card to pay. I used my debit card to pay for shipping. However, when I checked my account later, they had charged me $50 and did not take my gift cards. I contacted them immediately and was told that they couldn't do anything about it and they couldn't help me. I will not be buying from FootLocker again.

So yesterday I tried ordering a pair of shoes for my friend. As I was going to checkout it said that INTERNATIONAL shipping was available. I go back to look at some other stuff, and when I was done, I went to the checkout to pay my stuff but then it says that international shipping is not available and everything in my cart was deleted. So I go back again and add other items in my cart, but when I go to checkout IT DOESNT WORK. It seems like NOTHING is available for international shipping. What is the point in offering INTERNATIONAL SHIPPING if nothing is available. (I live in French Polynesia.) This is not the first time I order shoes from this site but it seems as if nothing is available anymore.

I purchased new shoes for my sister and daughter that just released yesterday at Arden Footlocker. I came in today with a family emergency, Receipt and ID and wanted to return these because the money was needed for something else. The two girls upfront 10/15/17 6:35 pm said they could not return shoes because it hasn't been 3 days yet. I have purchased over $1,000 in shoes this year and every time I needed to return, exchange whether it was the same or next day I have never had a problem! I always use the same debit card and today, they didn't want to return it because it just came out and It can't return for 3 days.

On July 3rd, 2017 I purchased a pair of shoes from Foot Locker. I wear a size 11 but the size 11's I received were way too small. I promptly returned them following the directions on the packaging. On August 2nd, 2017 I received an email from Foot Locker stating they had received the merchandise and my PayPal account would be credited within 5-7 days. That was over 2 months ago! I've called the customer service department at 1-800-991-6681 twice. Each time they claim the money was refunded??? OK, but my PayPal statements clearly show differently. I haven't received a dime!

I ordered 3 pair of toddler shoes online. Two of the three pair did not fit and I looked online to find out what the return policy was. During my search I did see lots of bad reviews for Footlocker online so I decided to call Footlocker customer service to speak to them directly concerning exchanging the shoes. I explained to the rep the issue I was having and the options I had. The very unconcerned rep tells me, "Well you can take the Return directions We sent you and follow those or take them to a Footlocker location." I inform the rep that return directions were not included only the receipts for the shoes (these were more like the order pull papers).

I registered just to write this review. I recently purchased $450 worth of shoes from Footlocker's website. This was going to be a birthday gift, so I paid for 1 day shipping as well. A considerable amount of money spent. I receive an email that my order was cancelled due to a "verification issue." I called Footlocker's customer service and not only were they rude to a customer that basically just dropped $500 total, but rudely let me know that I probably wouldn't receive my refund for a week. 5-7 business days. No shoes, no birthday gift (that I worked 2 weeks to pay for), and I'm $500 poorer. Terrible experience. I do not recommend purchasing anything from Footlocker's website.

I made my first order on Footlocker and was pleased. I got the correct item and fast. So I go to make another order of the Puma x Fenty slides and they take longer to get here. But what do I get when I get them. The wrong color that I already own!! I don't even live near a Footlocker so now because of their mistake I have to go out of town and waste my day! They were not apologetic or anything!! Never again will I buy from here!!! Finish Line, Champs, Jimmy Jazz, etc. will be getting my money from now on!!

I actually travel out of my way to go to this specific Footlocker. I always deal with a certain associate by the name of Kuwana. Her customer service exceeds my expectations. She always has a smile on her face and she even remembers me by my first name! My son even speaks of how nice she is to us. I'm not sure if she is a manager or not but she definitely needs to be! She's a pleasure and I've noticed that she's like this with everyone, not just us. I've never written a review on anyone but she's pretty amazing so I had to!

I ordered three pairs of shoes, they processed payment twice and have now held the funds up in my account for 6 days. Not only will my kids have to wear socks to school for the first week, I will return any shipped items directly back for a full refund, Customer Service is a joke and really sucks. They claim there is nothing they can do.

It was a gross negligence on the part of the seller (Anna) which works in Foot Locker Westfield London and she was She's very rude with me. After what has been spent more than 400£ I will not go back again.

Ordered 4 pairs of shoes a week ago. First they said my shoes would reach in 3 days. That day came then they changed it to two days later. The day went on and still no shoes. I tracked my shoes only to find out that they delivered my shoes to the wrong person. Someone in another city and that person sent it back. I called Footlocker and they tell me there is nothing they can do. Only give me a refund. They're a waste of time, along with UPS. I would not recommend them to anyone.

I had placed two separate orders with Footlocker about 4 days apart, one being shipped to a local store, the other was already in stock and ready to be picked up same day. When I never received the notification for same day pickup after 2 days, I called the number to Footlocker's customer service (not the actual mall store) to ask about the status of my order. On the first call I was placed on hold for almost 15 minutes until my phone was about to die. So I had to hang up and when I got a charger I called right back. This time I was only put on hold for a minute and then the customer service representative told me my shoes were ready. Why I didn't receive an email, I do not know. But I was okay with that.

This company Lady Footlocker is very nasty and will lie to you. I had placed an order for a gift card and it was pending with my bank. They canceled order and told me that the bank won't put it through. I called bank and was told everything with my card is in good standing and even gave me a reference number. Don't know what is going on but they are up to something. Maybe a race or political party thing. Who knows nowadays. But if you're trying to purchase a gift for someone don't count on them receiving it from footlocker companies.

I ordered a green and black pair of girls Huaraches on Kidsfootlocker.com. They were on sale for 69.99 and I had a 20% off coupon and a free shipping coupon. My invoice never reflected the original price or that I had a coupon. It showed I paid 60.00 after tax. When I received the shoes the packing slip said green/black but the shoes were black and white. I called their 800 number and spoke to a not so friendly rep named Danielle. She told me I would have to send the shoes back before they would send a new pair or refund my money and they didn't have the ones I wanted. Although they were clearly on the website as she was telling me this. I know because I looked. She said they were sold to me by a store but she has no access to the store's inventory. I was under the impression I was buying from kidsfootlocker.com since I was on their website.

I have now been on the phone with Footlocker 2 times and UPS. They are shipping my package to the wrong person and can do nothing about it. I submitted my order less than 12 hours ago. My PayPal receipts has the correct address.

As a former employee, I use to see how terrible of a company Footlocker was from people ordering running shoes and getting soccer shoes instead. Or getting sent the wrong sizes, worn shoes, everything. I ordered a pair of shoes on 5/12 for Mother's Day and 10 days later I still have not received my shoes so I finally called them and the guy goes, "Well it looks like they got shipped to the wrong address." (How can they ship the wrong address? It's all machine operated.)

Worst online buying experience EVER - I ordered a pair of shoes online, size 10, and was sent a size 9. I reordered a size 10 and was sent a size 12! When I returned the shoes to a local store, they had to mail my shoes to their warehouse before I could be given a refund. I wasn't even given a receipt. I was told to take a picture of the tracking number for my records. What kind of customer service is that!!!! I order online a lot and never have I had an experience like this. I won't order from Footlocker again.

Footlocker on seven mile in Detroit Michigan. Told me they don't have the money for the return of the shoes I bought!! That's some BS, they make millions. It's a multi million dollar company that open their doors every day for business, I shouldn't have to wait for them to make money to get my refund, it's not a mom & pop shoe store... THIS GOES FOR ALL BUSINESSES. IF refunds for returns is part of your company, the minute you open your doors for business each day you have to be ready for returns from your customer every other legitimate establishment does, so now I have to call the store to see if anything was sold, BS.

Footlocker in Paterson New Jersey sold me a pair of fake Jordans and won't take them back because I don't have the box. I spent 160$ and I'm so pissed. I have money. They didn't believe I don't need to run a scam. I am a very successful collector and dealer. No reason for me to lie or scam. I was robbed and I want the world to know Footlocker in Paterson New Jersey sell fake sneakers/Jordans.

First of all the entire reason I needed to return my sneakers is because I spent over $100 on shoes that looked worn, why would you send those out to begin with??? This company has horrible customer service and they tell you that online orders can be returned in store... yet you still have to wait for the warehouse to receive the order. What is the benefit of returning in store then?! They take your shoes and throw them in an mailer and give you a tracking number?! Seriously that's it's no receipt or anything else to confirm they've actually took your shoes and you'll get your money back.

Foot Locker and its sister company Eastbay are awful. I'm a platinum member for both (Eastbay charges 39.99/year for this) and their business practices are questionable. I've recently had several orders cancelled due to "payment verification". However, the real reason is their inability to maintain and control their inventory. Several items show available on their sites, I purchase them, receive my order confirmation, my card is authorized (funds held) and yet a day later I get this bogus email stating that they couldn't verify my payment info. Which is comical, since I've spent close to $2,000.00 with them on that card in 2017 alone. The fact is, they use this bogus reason to cancel orders when they don't have the stock.

I ordered some Nike foamposites Dr. Dooms. Luckily I had a coupon to reduce the price some. Such brought the item to $195.96. A few days went by and I did not receive an email that my item has been shipped. So I call them. They say they still are looking for the item. I give them 2 day and call again and they say "the item is sold out. We will cancel the order and refund your money." I ask them "can I get an electronic gift card via email in the amount I spent." They say they can't because the item was being shipped from a store. I ordered online which normally ships through their warehouse.

02/10/2017) through their website. The order was confirmed, but after 4 days (on 02/14/2017) I received an email, saying the "item is no longer available" due a lack of it. On the next day I received an email follow-up with code for $15 compensation to my next order. Here are the details (Use code: 37JP7XTX4JBXJRPX Offer expires: 03/17/2017). So I decided to order other pair of shoes, and when I checked the model that I want (Product #: 31925016), my desired shoe size (US:13) was still available. I order it again Order Date: 02/15/2017) and use the $15 compensation.

Lady Foot Locker Queens Center Mall- I placed an order for my twin daughters birthday (2windbreakers). I gave all my information to have it shipped after waiting 45 minutes in the store because they said they had the product and it turns out they didn't. The next day I got an email stating that they shipped 1 instead of 2, I called customer service they said only one item was sent because that's all they showed as order and it was shipped to the wrong address. I was told I had to wait for them to ship it to correct my order, it's now almost 3 weeks in and my order is still up in the air and I have to go in to either correct their errors or get my money back.

I ordered Curry 3's from the website and the box shows up with some ** And 1's. I called customer service and the ** on the phone told me that "it sucks for you". What kind of trash customer service training do you teach over there.

So these morons charged my credit card and confirmed the purchase. They said it would arrive in 3 days. 4 days go by I decided to contact them to see what's going on, and the inconsiderate dirtbags cancelled the purchase for no reason whatsoever, note here, they did charge my credit card. I called them and they said it was confidential information, they couldn't tell me why they decided to cancel my order. So it was a birthday gift for my loved one, now he won't be getting anything for his birthday, and Footlocker refuses to take any responsibility or at least give me a plausible explanation, not even an apology. Zero stars customer service.

Failed to deliver and then cancelled my order. Placed an order for trainers and jogging pants online with Footlocker UK. Delivery address fields provided did not give me enough characters to enter a complete work address, so entered the building address (omitted my company name only) as we have front of house security that know me personally and UPS deliver here daily anyway, so did not foresee any issue. A few days later get a message that the jogging pants are out of stock, which is not a problem, the trainers were the main thing I wanted. A few more days later get a voicemail from UPS that they need my company name to complete delivery and to call them back to confirm. I call back and they tell me that they need Footlocker to confirm my address not me - thanks for wasting my time UPS!

Footlocker doesn't even deserve one star. Do not order gift cards through footlocker's website unless you want your money to be stolen and you are promised a gift card within 24 hours and then they decline the transaction yet still take your money out of your account. I am now down $625 out of my bank account over a $125 gift card for someone for their birthday! I have been dealing with footlocker for a week now and finally just ordered the shoes on nike with no hassle and the shoes made it to her before they could even refund me my money. I dealt with them day after day trying to resolve issue but they don't care. They only want to take your money and run!!!

I order 3 items online, it said they were gonna come in different dates. Okay that's fine. So I received one of the packages the following day. I track the other one. It said it was deliver but I never got anything. So I call the following day about my package. They said they were gonna start an investigation. It was gonna take about 4 days. I Waited. So I call today and they told me they are not responsible because I have previously lost packages with Champs, so I told them "how am I responsible for a lost package when I didn't sign for anything?" And the supervisor got loud with me. She needs more customer service. I will never order from here or shop at the store.

Went to Footlocker today as I bought trainers for my son the week before. He only wore them for school only and came home Friday 1 of the plastic stripes has come unstitched glued whatever from shoe. These cost me 80 so this shouldn't be happening at that price. I was told at shop "no, we're not replacing or refunding cause shoes have been worn." I did say it is against the law to not refund or replace faulty goods said they can't do nothing and that I would have to email shop. I will never buy anything from this shop again no matter what.

I ordered myself a pair of Adidas NMD R1 Trace Cargo. As I was scrolling through Footlocker I came across a black pair in my size and I wanted those. So about a couple hours after ordering. I was told that I can't cancel my order because it has already processed. So I bought the black and trace cargo shoes with the intention of returning the trace cargos. After waiting about 6 days I finally received both shoes. I opened the package and saw that not only was the package damaged, so was the shoe box. After opening one of them I saw my black NMDs which I was going to keep, then I opened the other box and it was also a black NMD. Even if I was going to return it it still shows how disorganized Footlocker is, and if I were to only buy the trace cargos and they came in the wrong color, it would've been a whole other story.

I ordered a Christmas gift via footlocker.com on 12/16/16 with standard shipping. The next day I received an email stating my package was shipped with a tracking number listed. I checked to see when it would be delivered and it showed that a shipping label was created in "Watertown MA" but had not be sent to USPS yet. I was still hoping to get my package but decided to wait until 12/26/16 because I assumed it was on its way. A few days later, I checked the tracking number online and saw that it still had the same info as of 12/17/16!!! I was hoping that it was USPS error in not updating. On 12/25/16, I sent an email to USPS and received an email within 1 day stating they never received the package! On 12/26/16, I called Footlocker and asked where was my package. I was told that it would take 7-10 business days to do an investigation (what?!?! USPS took only 1 day!!!). In the meantime, I couldn't get a refund.

We bought my son the boy's KD Fire and Ice on Nov 11th 2016. By December 15th 2016 the shoes ripped that held the laces and they gave us major return issues also in Evansville Indiana in the mall. Don't go there. We highly recommend using another shoe store. Rude and do not care. Also the shoes have only been for 6th grade basketball. Never wore outside the gym and wore in 6 games and a dozen practices total. Bad people and product for $130.00.

DON'T BE FOOLED BY THEIR "Satisfaction Guaranteed". I bought a expensive pair of sneaker, 180$ online. Unfortunately it didn't fit well, so I have make a return. I thought it would be easy since Footlocker is such a big company and have stores everywhere. But it is the complete opposite. First, they do not provide any shipping return label online. I went into my Footlocker account, practically it gives no return option. So I started searching for ways to return.

Ordered my teen's Christmas gift on the 20th with their "guaranteed delivery by Dec 23rd". I had to order over the phone because the website didn't accept my credit card safety code. The lady first entered my order with $23 shipping instead of the $5 special. So she canceled the order and re-entered it, assuring me that my card wasn't charged yet. Well for sure my card got charged twice. But to add to that, they obviously shipped it with USPS Priority instead of 2 day. So for sure, Christmas Eve is here but not my son's gift. For that, the socks I ordered 2 days ago with standard free shipping were overnighted with UPS.

Shoe Show online should be able to be order by customers. I drove an hour just to place a order. One size was wrong. Christopher with customer service wanted me to drive an hour for them to reorder them or get a refund!!! CRAZY. When the manager Shay wouldn't even let me use the 15% for online orders they are ORDERING offline themselves!!! The Two customer services workers sounds like ROBOTIC!! They can't do "anything". They don't provide SERVICE OR SUPPORT!!!

I ordered a Christmas gift on 12/03 and paid for shipping. I received a notification on 12/05 saying it had shipped and was expected to receive the package 12/12. I noticed on 12/08 that USPS never received my package from UPS carrier. I waited until the 12th and nothing ever came. I waited until 12/13 and still nothing was delivered and not one update was made with tracking information.

Purchased a pair of sneakers at a local Foot Locker store and was delivered 5 days later. They were a gift to a 16 yr old boy who ended up not liking the colors. Tried to return them but my wife misplaced the receipt. I called the store and Customer Support with information on the transaction from my bank account. They wouldn't take them back without the original receipt. Decided to call Nike direct, they took them back, refunded the money, and sent a discount code for a future purchase. I'm only buying direct in the future.

If I could give 0 stars I would! I order from Footlocker all the time! I got email from my VIP account saying if I spent $200 I would receive a gift card. I made an order with one transaction for over $200 so I waited for my gift card to be emailed. It never came so I called Footlocker. They said because my orders were shipped separately I didn't qualify for gift card! Didn't matter if I had spent however money. If they decide to ship separately you're basically screwed! They didn't care about see what else they can do. They basically don't care about how you're feeling at all. I'm done ordering from there. I'll take my business elsewhere!

Bought shoes online with label "Available for pick up TODAY" at Store... Well apparently it was a lie, I ended up wasting my day and not getting the shoes. Ordered 5 hrs before going to the store and the manager said they can't see it in their system. So much for false advertising... and +14hrs later still no pickup instruction.

I normally don't take the time out to write a review but this experience was so bad with them I can't help it. I ordered a hard-to-find pair of shoes online for my son's 14th birthday 12/1/2016. Foot Locker was the only place that still had the shoes available. My son's birthday is on December 11th. As I placed my order for the shoes standard shipping would be within 5 to 6 business days I would receive them. Seeing that shipping was free at the time I chose that option. I got a confirmation email on December 2nd telling me that my order has been shipped with a tracking number and went to the UPS site to enter the tracking number to find out more about my order. It said label was created later on that day. I received the confirmation from UPS saying that I should receive my delivery on Monday. Monday has came and went.

I am very upset not only with the fact that I can get my sons his shoes for his birthday which was last week but with the service I have been getting from representatives and supervisors. Twice my order has been cancelled after assurances that order appeared it would go through. Like I mentioned to the supervisors this route via online order was suppose to be smoother than the experiences at the store but I have concluded that Footlocker staff and company do not really care about the consumer. I have 4 boys, two are in athletics. Throughout the year we buy 3 to 4 pairs and name brand tennis shoes are a big deal. It's a shame I will take my business elsewhere.

Ordered a pair of LeBron James Nike's off the Footlocker website 11/25/2016. The box was crushed. I collect the shoes and the shoe boxes. When I talked to customer service, they offered me a $10 gift card. That was insulting to the situation. The box is worth more than $10. They had no more intentions to either fix or compensate for their damaged product. Also I ordered a pair of LeBron James socks, they sent me shorts. I will not be using this company again in the future. If you run into this problem, don't waste your time telling them youre going to write a bad review. I did and was told they don't care.

My 15 year old son had saved up his money to buy some Jordans and was counting the minutes for when they were going to be on sale. Friday morning 11/25/16 the shoes went on sale so my boyfriend and I were online on all our devices trying to make sure we are able to get these shoes for him before they sell out. We finally get through and was able to purchase them (so we thought) we felt a relief after receiving our order confirmation. Later that night around 8:45 pm we receive an email from their customer care department letting us know the order had been cancelled, per their email "Unfortunately, our credit card verification service recommended this order be cancelled" yet the funds were being held by their company and taken from my available balance in my bank account.

I'm having the worst experience ever in life with Footlocker. So I go online waiting for a release of a high mainstream sneaker Adidas yeezy boost 350 - a sneaker designed by Kanye West himself and is very limited worldwide. I wait almost 10 endless hours awake online waiting for its release. I end up one of the lucky few in the world to grab the sneaker and purchase it online. Everything went great. The sneaker was purchased with confirmation which I have screenshots of on my phone for proof, emails everything saying the sneaker was purchased and would be shipped in the next 5-6 business days so I'm home excited to receive my sneakers in the mail.

I purchased from Footlocker a pair of Olive NMD's almost two months ago. After wearing them 2-3 times, the colour started to fade. Disappointed, I got in touch with their customer support asking what are the steps to follow if I am not satisfied with the quality of a product I purchased from Footlocker. Instead of being helped I've repeatedly been asked to send the order details and pictures by a rude customer representative (Anna), even though they were sent with the first enquiry. Now, we are on the 8th day since my first contact, and so far, I didn't receive any reply or solutions. I will never buy from them again.

I am only giving one star because I could not give anything less. I ordered a pair of shoes a week ago and received email confirmation. One week later I received an email that my order was canceled because of inventory. There was no offer of comparable item - no coupon or anything. A week later is horrible customer service and will never receive my business again.

I placed an order for some Nike Air Huarache. That order arrived today in a thin plastic bag. Upon opening the thin packaging, I noticed the box was completely smashed in on the back side. Of course when opening the box, the shoe had minimum damage of being smashed also. This is totally unacceptable. I'm a shoe fanatic and one thing I take pride in is the condition of my shoes. I keep them in their original packaging only removing them to wear them before putting them back. I called Foot Locker at 800-991-6815 and was told that they have to complete an investigation for the damage and it can take up to 10 business days for the investigation to be complete. So I have to wait that time frame on top of another 7-10 business days for them to send me another pair after the investigation is complete.

My son spent many hours tied to his computer waiting to get these new release trainers, got lucky and order went through. Paid for them and waited. 10 days past no trainers. Emailed Footlocker asking when he could expect delivery only to be told that they will not be coming and they would be refunding his money. As far as I am aware it is illegal for any company to advertise and sell products that are not in stock. Plus why hold onto his money for 10 days? This makes me think that someone working at Footlocker is manipulating the sales to maybe buy themselves.

I placed an order on 9.20.16. In the confirmation email it states that 'Count on receiving an additional email from us when your items ship.' So I didn't check my order's status. However, after not hearing from it for 3-4 days, I checked my order online and realized that it was actually shipped and USPS tried to deliver it but my order was undeliverable for some reason. I decided on calling the customer service the next day. However when the next day I tried to see my order and tracking number online, there was no orders left in my order history as if I actually received the order.

I called because my order had not come yet, and the girl who answered was the same as the previous writer. She sounded like she was bored out of her mind and didn't want to be there. She put me on hold for a while and said that it was shipped (from like 10 miles away). That was 4 days ago and the tracking number says it's still sitting there. Then I did a live chat with some guy, who was very rude and said I should have placed this order sooner so I could get it in time. What? Never order from there again. I'll go to Dick's from now on.

Kids Foot Locker took 4 weeks to refund me my total refund. They refund me part of my refused order, they still owe me $148.09. I want my money today, I have been patiently waiting!!! Also, the manager Stacey **, I spoke with over the phone was extremely unprofessional. She sounded like she didn't wanna work there. I asked her to see if the employee completed my gift card for my inconvenience, she said she didn't know. I asked her was there somebody else who could help me to check, she said no. Stacey did not set an example for the employees, there being a manager and all. She made me feel like I wasn't a paying customer. Just horrible experience with Kids Foot Locker customer service hotline.

I have received the worse customer service ever from your Foot Locker. I will NEVER make another online purchase again from them. I was treated rudely by their customer service agent. I called to check on an order because I received an email saying that part of my order was cancelled and I wasn't sure which item it was. I was told which item it was and I told the customer service agent that I wanted to keep the remainder of my order. He told me that the store had the order and would be shipping it out.

Lady Footlocker in LINY. I live in Texas. I have called 7x with a run around of recordings and leave msgs. I explained the sales price did not match the shoe price. Sales person was very rude and told me to go shop somewhere else. I asked her to call someone to assist her and she stated "no". I purchased shoe since I was short on time. Clerk refused to give me her name and told me I could look on the receipt for it. She laughed and told me "bye-bye sweetie".

I ordered a hat and some socks from the Footlocker website to go with my shoes, and after I placed my order last Saturday on Wednesday I get an email saying my billing address was somehow wrong when I have my address saved in the computer from the past three order I have made from the website. So I go to call the company and they said that there's not much they can do for me getting my money back because they cancelled my order that Wednesday and they said that I should have it back in 1-3 days' time. And I call back today and they said to wait another 2-3 days and it "May or may not be there and if it isn't there isn't much I can do". Is what they told me. Don't buy here. They screw orders up and take your money and hold onto it. Buy your things from Finish Line, much cheaper and customer friendly and are much quicker delivery wise.

I ordered 3 pairs of kid's boots over the phone - in 2 days I already received 2 pairs (the lady over the phone told me that one pair may be not available immediately). Price was a bargain, boots are great but I will be returning one pair as it didn't fit well. We'll see how it goes but so far so good. Customer service rep was very friendly and polite over the phone and I will definitely be buying again as you have free shipping and returns.

I ordered the Triple White Huaraches in a women's size 10 on 8/8/16. I received a 20% discount on the shoes. Upon ordering the shoes it said that they would ship within 3-5 business days. For sizes 10.5 and up it said that they were back ordered until 12/9/16, however for my size it said nothing about being back ordered. I ordered the shoes and received an email confirmation saying that the order was placed and the shoes would ship in 3-5 business days. The next day I received an email saying that they were sorry but the shoes I ordered were out of stock and I should expect them to ship within 2 weeks of the back order date which was 12/9/16. This was IN 5 MONTHS!!! It was absolutely ridiculous.

Absolutely terrible online service. Their online system shows that items are in stock yet are not. I ordered a pair of shoes and I called in twice, on separate days regarding the order status of the shoes. My order status said "fully cancelled" the day after ordering. When I called their excuse is that their servers are "slow to update". I asked to ensure that my order was in stock and was getting ready to be shipped.

I selected and placed an order for a pair of shoes on 7/23/2016 through Footlocker.com. I was sent an email containing a tracking number which I monitored pretty closely and FootLocker stated that delivery would take 5-7 business days to deliver and would be shipped via USPS. After 6 days, I noticed that the tracking information had not progressed from when they'd first sent it to me. I called customer service who reached out to the fulfilling store and notified me that the store had never shipped it, even though they had the item and had even created a shipping label for it. Customer service said they'd work it out and get back to me. On 8/1/2016 customer service called me back and told me that they'd be shipping it out via UPS which would generate a new tracking number. Customer service said that they'd email me the new tracking number.

I am located in Toronto, Canada. It is advertised that you get $10 off a future purchase if you sign up for VIP. I signed up 6 months ago and never got my promotional code or gift card. Their system seems very disorganized as sometimes the staff would seem lost. They have a polite attitude I GUESS, but nothing ever gets resolved. I even followed up every 3 weeks (as told by Footlocker customer service) by checking my email for the promotional code because apparently they can't immediately send you a code after a request goes through.

As a former active duty Marine and current National Guard member, I think Footlocker does not know the meaning of "Military Member." They exclude Reservist and National Guard as not being eligible for their "Military Discount" through the verification of SheerID. When both of these services can go overseas with their "active" counterparts and encounter the same danger, it is a shame that they would not be considered military members to SheerID. This is a slap in the face of those who serve.

I ordered a pair of kids shoes online and receive the box this afternoon when I got home from work. I open the box and to my surprise found a pair of used nasty tennis shoes in the box. Needless to say I immediately called customer service to complain I was told to ship the shoes back for either exchange or refund. I chose the refund and will never buy shoes from them again. Disgusting! Poor service and quality assurance. The system is broken, fix it.

Ordered on the 15th, called the 18th as the online "Order History" was not working for days. Was told my order was cancelled as the item was no longer in stock. Was told an email was sent out. Informed customer service I never received the email. Customer service said it must be my firewall or in my junk folder and have no other ideas as to why I did not receive it. Asked for a second email to be sent and still have not received a confirmation to say my order had been cancelled. Informed customer service that I receive multiple emails from Footlocker every week regarding promotions which clog up my email, however for some reason my "firewall" blocked this one. Ridiculous. Will not be ordering online from Footlocker again.

Shoebox got delivered as crashed. There was no hard brown box that could protect the shoebox. The customer service blames only the common carrier. No apology. No solution. As I keep the shoes with the shoebox... but they do not care at all. I haven't seen such a customer service in my entire life. They just sell the shoes with no common care of the packaging.

Ordered Nike's from the website on 5/20 and paid extra for 3-4 day shipping. Since then I have had no information on the order, although they took the PayPal payment immediately. Attempted to log in and was told that my information was incorrect. Then it shows order as active. Have called three times and been given three different answers as to order status. First, that the order was due to ship the evening of 5/23. Then on 5/24 I was told that it had shipped but no tracking available, shipping had been upgraded by them to 2 day at no additional charge. Then, just now I was told that the order was canceled. Apparently the item is not longer available, and no idea why I was told that it had shipped. All I want now is a refund of my money. This is ridiculous and not the was a business should operate.

Visited Footlocker in NYC on 14th St @ Union Square on 5/7/16 and requested a pair of black Flysteppers. Store did not have my size in style & color wanted, so with clerk's aid I ordered size 13 shoe. Clerk took all my info, paid with card; was informed shoe could be picked up in store 2-3 days. I did not hear from store after 3rd day, so I called customer service. Was told shoes are en route. I still got no word or call from store & now it's 1 week since transaction. I telephone customer service & and was informed someone signed for shoes the day before - on that Friday. I telephoned store immediately to inquire of my order and was told there was nothing at all about my order OR anyone by the name I was given by customer service. Needless to say I am baffled & stymied; and I am getting NOwhere with requested mgr which who I am now engaged in nonsense.

Today I went to buy a shoes in Stratford Westfield. I have a very bad experience. Some of the staff were so disgusting. I was looking for Converse shoes and my shoe size is 3 and I ask for one staff. I don't know his name. I ask him to give me size 3 and without checking in the store he reply me they don't have size 3. They don't do any size 3 in that store. I went to the checkout and there was a one guy. His name is STEFANO. I ask him same question. He also give me same answer that they don't do any size 3. Not only that he said Footlocker don't do any size 3. I tell him that in online there is size 3. He replied "Oh really... No idea. I don't know about that."