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Reviewed Sept. 6, 2021
Not happy 0 Stars isn't available. Purchased a pair of shoes as a gift. They took weeks to mail them out. Once mailed out there was an issue with the delivery and Australia post returned the package to Footlocker. I contacted them and said, "Please re mail the package to the correct address." I responded several times, "PLEASE DO NOT SEND A REFUND. I WANT THE ITEM." A week later they refund me and over the weeks since I purchased the shoes they are sold out. USELESS.
Reviewed July 26, 2021
I’ve been a customer of Footlocker for years and have spent thousands of dollars and years Time building up my FLX account. Only for every time I enter a raffle and use my head starts I’m NEVER selected! What is the Point? Then wether or not I win,( which has only happened once. Ever) my points are taken. Real regular collectors are becoming discouraged with your process. It’s hard enough to beat the bots and pairs being held for friends or sold before they release. Then there are no pairs for people that entered the raffle, but I see vlogs, of people buying the same shoes at the outlets! Huh? I know they don’t care, but they have lost a lifelong customer!
Reviewed April 22, 2021
I've spent 10's of thousands at FootLocker over the years... Bought a pair of AirMax's for my wife, they arrived weeks late and didn't fit. I went thru the return process online and shipped them back for an exchange (all within their 45 day return policy). They sent the same shoes back a month later with no explanation. I tried to perform the exchange again and they said, "Sorry, it's past 45 days" and they won't budge. Trash customer service, I'll take my money elsewhere moving forward.
Reviewed Feb. 11, 2021
Purchased items from Footlocker and they sent me a notice that the order was getting ready to ship. Tracking shows it never even arrived to the shipper. 2 months later I contact them and they inform me they no longer carry the items in my cart and asked if I wanted a refund or a replacement on an item they no longer carry.... They never would have refunded my money if I didn’t call them. I also received no updates after the initial email.
Reviewed Jan. 16, 2021
I am extremely disappointed in this company as a long-time customer. I had purchased items for my son on Black Friday. These items were Christmas gift and my son wanted me to return them. Right after returning from winter break to work, I was quarantine due to a exposure in my classroom. This company refuses to give me anything but a store credit even though the items were never worn and I have my receipt. I offered proof that I was quarantine from my work and they still told me there was nothing they can do. You would think in the world that we’re living today that they have the technology to override these things. This is not in my control just like it’s not in their control and we should all have compassion for one another. Please be aware of the situation before you purchase a big item like myself.
Reviewed Jan. 15, 2021
I ordered pair of shoes online and after making payment I got an email that the item got out of stock and it’s been a more than month that I’m not getting my refund back into my account. Moreover, I have called them several times regarding my refund but they are just making silly excuses. I would not recommend to buy anything from Footlocker.
Reviewed Jan. 4, 2021
I placed an online order 12/16. I never received my order. I filed a claim with both Footlocker and FedEx. Footlocker closed claim, GAVE NO REFUND and have yet to respond to my emails or calls.. I have no merchandise and no refund!
Reviewed Jan. 2, 2021
I ordered a pair of Nike AF1 shoes for my nephew as a Christmas present, after I did so 10 days later I got an e-mail cancelling my order because they didn't have his size and didn't think they'd get anymore. I ordered them from a different company and they now arrived late for Christmas due to the 10 day delay. Now on January 2nd Footlocker sent me a review of the product I NEVER got!
Reviewed Nov. 26, 2020
I bought a pair of shoes from Footlocker store in Baltimore, Maryland. Since the shoes were uncomfortable I went back to the store within 3 weeks to return or exchange them. But the store owners refused to do any. Instead they were rude and uncooperative.
Reviewed Nov. 13, 2020
I order some shoes from footlocker on the Oct 13,2020. I was email that I would get the product on the next week. When the next week came I got another email stating that my order was going to be delayed a couple of days so that was fine at first but now its almost a month later and I still haven't got my order. I called foot locker and asked them for an refund because it was gift and I told I had to wait to get the order then send it back to them in order to get my money back. So I called FedEx to asked them not to delivery the shoes. They couldn't even find my order and told me the tracking# I had was wrong and I had to call Footlocker back to get the correct tracking#. So I called them back and they said that was the tracking # and my order would be here today on 11/13 and not I get an email saying that my order won't be here until the 17th. I just need my money back. It's been over a month now.
Reviewed Sept. 9, 2020
Footlocker.com....Wrong shoe and size was sent for my son with the Junction City, KS address. Literally a totally different shoe. Not even close. No packing slip. No one answers the phone at any of the local stores, so I called Junction City - where the shoes came from. Same thing - Customer service line kept me on hold yesterday for way too long - had to hang up twice. All automated. Today same thing - doubtful anyone will even pick up. Even called “headquarters”. Same thing. Worst worst worst experience ever - and please don’t blame Covid either with “longer response times”. There has been NO response at ANY of the locations, even the customer care email. There is NO excuse, stop using Covid. It’s September.
I’ve been to several stores and they’re staffed. I guess they have orders not to pick up the phones? Beyond unprofessional and an embarrassment to the company after reading more bad reviews about similar situations. Never again will I order OR shop from Footlocker. I want to tell everyone I know about this that’s how frustrating this process was.
Reviewed Sept. 3, 2020
Ordered a pair of shoes from Footlocker for the first time Sept 1st. An hr later l get an email ”Trying to locate your item blah blah.” Then l got it again. So, l emailed CS and was told it was awaiting shipment. I thanked the rep to only get another email “Trying to locate your item.” I kid you not. I have not had any issues with Eastbay nor Kids Footlocker online. I can appreciate a lot of these companies doing their part during the pandemic. I guess these particular shoes just upped and walked away and they can’t find them though they are in stock. I can’t even cancel because l did find my size way cheaper somewhere else. I love how they tell me to hurry up and buy the shoes l already ordered. Won’t order from them again.
Reviewed Aug. 31, 2020
I called to inquire about the COVID-19 breakout at the YORKDALE Foot Locker store in Toronto, Ontario Canada. The phone (416-785-5260) rang busy since calling on August 24, 2020 (today is August 31, 2020). On August 24, I was calling to confirm availability of a shoe my 12 yr old son wanted. The phone rang busy each time I called (5 times over a 2 hour period, because my son really wanted to get them). After giving up hope for phone service, we went to the store only to be told they were very busy and unable to answer calls despite the store being almost empty.
On August 28, 2020 I was advised this location had an employee who tested positive for the COVID-19 virus. Obviously concerned, I wanted to call the store to understand if there was a reason for me to be concerned about my son's (or my) health. I called and as stated above, the phone only rang busy yet again. Today, August 31, 2020, I tried calling the store again and then tried to reach the Head Office. In both cases, nobody answers the phones. Clearly, this company couldn't care less about the public health concerns. My son was in this store along with me. I want to know more about the situation but this company refuses to answer calls from the public. In fact they keep the phone off the hook so customers cannot get through.
So I called "Head Office" (1-800-479-6674 and 416-748-4210), same results - they don't answer calls. They only loop the call (via auto attendant) until a message says they cannot complete the call. Using COVID as an excuse to reduce services or worse - ignore Public Health concerns of customers who pass through your retail store is careless and unacceptable. This is not right. Corporations need to answer to the public, especially when there are public health concerns like this one. The above was sent to various local news outlets because FOOT LOCKER is irresponsible and careless.
Reviewed Aug. 9, 2020
The store manager Stacy is a liar and isn't fit or qualified to be a manager. I made two blank trips 30 miles to the Orange Park mall Fl. This woman was suppose to have ordered a pair of boys shoes for me to be shipped to her store location and she never did order the shoes and never did call me to inform me the status concerning the shoes even though she had my name and number.
When I went back to the store the second time around and I ask her about it, she came up with another lie. She's rude and arrogant and unconcerned about any customer that walks in that store... That store is very unorganized. Concerning the manager and all of the other employees that work there, these people's really should be trained properly because none of them have the experience or knowledge or understanding to be employed by any Footlocker store.
Reviewed Aug. 2, 2020
I placed a order on 5/30/20 on the kids Footlocker site for the retro Jordan 13. I received my confirmation email and it stated The order will arrive in 5-6 business by 06/06/20. I began reaching out by calling the customer service numbers for the footlocker corporation. Two lines never let me speak to a live agent stating they were unavailable due to covid-19. I spoke with one agent and told her my tracking information had been the same for several days and it was not updating. I wanted to cancel because I no longer wanted to wait. She told me be a they were working from home the system didn’t support refunds which is completely unbelievable. So for seven days I called and emailed with no response.
I finally on 06/13/20 filed a dispute with my prepaid debit card who also was no help started the charge back process through visa that could take up to 90 days. I was not provided a credit because they said it wasn’t a billing error due on 06/26/20. I visited a kids footlocker in my area and spoke with the store manager also couldn’t help me which I find ridiculous. On 06/27/20 I finally spoke with someone from corporate named Sophia (if that’s real). She was rude and I could hear her laughing at my frustration. She goes on to tell me even though it’s been almost a solid month and I still haven’t received my items. They had to complete a investigation and it could take up to 8 days.
Ok after the 8 days still no refund they tell me, "Oh we tried to issue the refund but PayPal (how I paid) didn’t accept the refund," which is a lie because although I can’t speak with a live agent at PayPal due to covid I’ve been messaging with them and they said they never denied a refund request so here I am on 08/02/2020 still NO REFUND❗️
Two months after I placed the order and Footlocker won’t return my funds. I have emails and screenshot to back all this up. Do not shop with Footlocker or any of their associate companies. I have been a customer since a child but will no longer support them. They have several stores open, up and operating during covid-19 but can’t find a way to refund my money. At this point they STOLE my money. There was no even exchange. I didn’t receive any merchandise or services but they still have my money.
Reviewed July 29, 2020
The customer service is **. You’ll continuously get lead on for weeks and won’t get your order AT ALL. The employees were trash. They didn’t even know how to do their own ** job. Every time you call you’ll get a different answer each time. Save yourself the trouble and DON'T order online. They don’t even deserve a star.
Reviewed July 29, 2020
I ordered shoes from this company at the first of July. It is now July 29th and I still haven't received my order. I called and emailed countless times with no response from company. Don't order from them!
Reviewed July 29, 2020
I Ordered shoes from Footlocker 10 days ago. Footlocker has sent tracking updates daily saying my item would be here friday 7/24. Obviously I haven't gotten my shoes yet. I went to the post office because USPS tracking stated the last facility the shoes were delivered to before my address. The post office has no recollection of my shoes or tracking number. The post office clerk told me that my Tracking number was computer generated and that my item has not even been shipped. I've been trying to call customer service and they never answer the phone or email. I would like my shoes delivered. This is a horrible company that does not care about their customers.
Reviewed July 15, 2020
This is the second terrible experience I have had with Foot Locker, after my first terrible experience, I should have never utilized your company again, however, against my better judgement, I ordered a birthday gift for my brother which was treated with no care at all. The item was stuffed inside of the mailbox, I’m not even sure how ANY could have gotten it in there but they did, that’s the biggest insult I have ever seen from ANY company I have ever dealt with! Lesson learned, I would NEVER order from Foot Locker again. I wasn’t even notified the package was delivered! No respect, substandard customer service at best!
Reviewed July 2, 2020
They said my order was confirmed then the next day they canceled my order. These socks are very common. Eastbay should do better at running their website. Boycott eastbay companies. Terrible customer service at eastbay and all of their other companies footlocker, footaction and champs. I will never shop at this corporation of stores ever.
Reviewed June 30, 2020
Went in store to get 2 pair of shoes for husband and me. That was on the 16th. I just received his shoes Saturday night and mine's not with his. Where are my shoes. They said 3-5 days for shipping. This the 3 week and NOTHING.. Called Sunday morning and was told they had to contact the store to see if the shoes was there and they will call me with update and still nothing. Been calling all morning and cant get no one. DO NOT. DO NOT ORDER SHOES FROM FOOTLOCKER OR THEY AFFILIATES... Something is really wrong with this shipping from this company and you can't get no one on the phone.
Reviewed June 19, 2020
Well, as usual a lost or stolen item. Either no communication or lack of communication, not the only time this has happened. This is in regards to a Kid's Footlocker purchase. Although Footlocker wants to use COVID-19 as a crutch just know, this also happened to me several other times pre-COVID. The process used to order and ship items is pathetic. This company isn't even answering phone calls and if they are, I am not given an option to wait on hold. I'm told to please try my call again later. When is later....because my definition of later hasn't matched up with yours.
Funny how I placed the 1st order with 4 pairs of shoes just days before and received that shipment in record speed but the order that had 1 pair of shoes is lost in outer space. This also happens when I order from their affiliates. The difference with the affiliate companies is they are still working answering phones, giving refunds and coupons to make up for the trouble. Get it together Footlocker!!!!
Reviewed June 12, 2020
Employees Marie and Juju really help me out. I appreciate everything you guys did for me. Keep up the great work and service. Thanks. Ps. I forgot his name. I know his real name starts with an O. Thanks a lot.
Reviewed May 26, 2020
I placed my order May 7, 2020 for 3 pairs of Jordan slides. I got 3 emails saying my shipment would be split up. Was to arrive on May 13 but was a no show. Then arrived on the 14th. 2 out of 3 pairs. The 3rd pair had a status of ready to ship for 4 days. On May 16, I had an email saying the 3rd pair had been canceled. It is now May 25th and I have not received my refund for the canceled pair, no return of my emails and they never answer the phone. I’ll never purchase from Footlocker online again.
Reviewed May 24, 2020
I bought a pair of shoes from this website, I have yet to receive my tracking number but the company said my product has been shipped. I contacted them via phone call and email and didn’t get a response from either contact methods that THEY recommended. I’ve now called up to 4 times & sent 4 emails that haven’t been responded to by this company.
Reviewed May 22, 2020
I ordered Vans for my 13 years old's birthday (big teen birthday with no friends because of COVID) that she wanted on May 5. We should have got them by May 14 (3-7 business days and a day before her birthday, perfect). I know there may be delays because of COVID...so np on delays. But....I got an email May 15 (her birthday and still no shoes) and 9 business days later saying it's cancelled and I would have to wait another 3-5 business days for the refund (and it's a long weekend so add an extra day or actually 3). So I called on the 16th (waited for 1 hour and got hung up on by the system or something so called again to wait another hour) they said it's cancelled because we didn't have them in stock. So why the hell are they on the website when other sizes were blanked out from being out of stock and why would you wait 9 business days to tell me?!
The guy I spoke to said they have them in stock now. We won't have to wait they will be there on the Tues, May 19. It's Thursday, May 21st and I called again (1 hour hung up on and called to wait another hour) for them to tell me that it's cancelled because they can't promise anything on finding the 9 pairs it shows they have. I am beyond livid. If something wasn't in stock it should have never been available online or refund me back right away not after the delivery date! She had her hopes up they were showing on Tuesday. Something to look forward to during this hard time and now we have to wait for the refund to order another pair from somewhere and wait on that delivery date.
Thank you for ruining an already hard teen girl's birthday. I will not be buying anything from here nor will my kids. I get this is a hard time for everyone but I should have never been told they were coming on Tuesday!!! Nor should I have to wait 3 weeks to be told my order is cancelled and wait on that refund!!! I expect this kid of treatment and delays from Wish not Footlocker Canada!
Reviewed May 15, 2020
I ordered 4 items from Footlocker.com. I received 2 items (separately). Footlocker cancelled 1 item. And the 3rd never got here but says delivered. I tried the chat. It kept taking me to another page. I tried to call. It said to try back later. I tried 3 more times-no luck. I tried their email. It says, "OOPS SOMETHING WENT WRONG." They mess up and there's no way to hold them accountable. Horrible horrible service. BTW this is May 2020 so no stores are open.
Reviewed May 11, 2020
I have tried every customer service number in order to contact Footlocker in regards to my shoes and where they are. I have tried contacting them for 3 days now with every number stating call failed. I have sent them two emails which I have not been answered yet. In the past month I have ordered 4 pairs of shoes totalling approx $600. I received the toddler pair no issues. Second pair they left the box on my driveway and not my stairs and stated they gave me the package. I was NOT home, but it was there so great. Now pair 3 the most expensive pair states it was delivered which I DO NOT have that package.
My 4 pair of shoes is to be delivered on the 11 then 13 and now I think it is the 18 BUT when pair 3 was suppose to be delivered they in fact delivered me pair 4. So where is my 3rd pair of shoes? Where is the real number to contact someone in regards to my purchase. This is unprofessional in my opinion and as I have been a very very long sneakerhead and big supporter of footlocker I am on the bridge of NEVER providing my business to them. And if footlocker reads this then call me and tell me where my product is. Not everyone is rich and can let $265 vanish.
Reviewed May 9, 2020
Well I ordered a pair of Jordan on May 4th and it's May May 8th and just got my tracking number saying my shoes will be at my house on May 16th. It's crazy cause I paid 33 dollars to revive my order in 24 hours. I should of knew better and I paid it. And hopefully they will be here on the 16th and I should be able to get a refund for the 33 bucks. But every time I call its says line and busy call back. So you can't even get ahold of customer service. What a joke. Should of bought my shoes somewhere else. Paying extra money is stupid.
Reviewed April 24, 2020
4/15 ordered 300$ products (5 items) and received mail confirm my order. 4/16 300$ is froze on my credit card. 4/19 receive an email telling me they are still working on my order because they can't find the 5 items I bought. 4/22 they canceled my order because they can't find my items (they sent me an email). 4/23 the 300$ is released and the order disappeared on their website (on my account). 4/24 charge my credit card again for 3 of the 5 items (no proof on my account, no order number and no status). 4/24 call the customer service can't reach (line busy and they wrote a 24/7 phone lines and email but nobody is responding). I sent 4 emails, no answers. Contact Instagram account, check the chat, respond to mails I received, etc. no answer. contacted use Footlocker and Canadian Footlocker, shops and more. NOTHING! Write a review on the Instagram account. NOTHING write a review here, you wanna guess what will happen?
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