Footlocker Reviews

Awful. They won't refund your money even after the purchase was returned. You'll get different answers each time you call. Many calls. They try to do anything to keep your refund. I hate them. I will not ever shop with them again. Buyer beware.

Great shoes! My son loves them! I’d recommend to friends and family. The quality is great also, and the price was unbeatable. The colors are vibrant and just what I was expecting. The shoes are very comfortable.

I purchase sneakers online for in-store pick up for my 3yr old. Go to pick them up, she tries them on. They are too small. We process an exchange in-store for the bigger size to be delivered. I get home. Noticed there's a price difference of $4.27 so I call customer service which after currently has me on the phone with them for 57 minutes and counting. I will not shop online with this company again.

Shoes delivered contained two different sizes. Manager was unable to help. Just offered a return label. Wouldn’t match the sale price I paid. Created more work for me. They don’t value customers. Waste of time.

I have called customer service in the USA. Every time I get a representative that barely speaks any English. I ask for someone else because I can’t understand them and they tell me no sorry. I am paralyzed and in a wheelchair and sent me shoes in. I have not seen a credit or a gift card. I have explained the terrible experience to the representative every time I call in and yet no more help is offered. I got shot and can’t walk and my feet swell up so all my old shoes don’t work. My family bought me a pair that are a size to small and now I’m three months into trying to get a new shoe or new size or anything. Footlocker has been NO help and my problem is still is ongoing and footlocker is not helpful to people with disabilities in my experiences with them.

Worst customer service I ever encountered! Nobody knows anything! I ask to speak a manager that make it seem like it's a top secret ! I just wanted to know if I could change or modify my pick up and they told me I can't switch it to pick up nor change my address, as they told me 5 different answers so I will be getting my money back.

Dude, I ordered shoes from Footlocker, and when the package arrived, there weren't any shoes inside! I called them, they investigated, and said my shoes were delivered and screwed me over, saying I couldn't get a refund or the shoes. Seriously, an empty package was delivered! I told them I'm never shopping there again and will leave bad reviews everywhere.

Your customer service is horrible. And that is most likely due to the amount of customer complaints you are dealing with on a daily basis! There is no way you get in touch with your delivery parcel to find out why a product is lost/late or stolen and it takes forever getting an answer back from you if any! Which is too bad because your products are great! Refunds take forever and I had to fight for mine even after Fed ex told you it was lost lol! Just a joke that a company this big can’t have better customer service.

Good luck trying to reach out to CS, you will get a generic response or reply from a Bot, that isn’t just unhelpful. I tried typing in a he issue I was having and I kept getting the same generic response. There’s a ton of other places to purchase shoes and clothing from, I’m very disappointed with this company.

I am very disappointed with Footlocker customer service and process with dealing with orders that were lost in shipping process. I ordered a pair of shoes for my grandson for school and they were supposed to be delivered by August 29, 2025. He never received them so I called customer service on September 2, 2025 to see why I had not received them and when I checked the tracking information it stated they were out for delivery and should be delivered August 29. The customer service representative checked and stated they were lost in shipping and I could get a refund or wait 5 days after the supposed to be delivered date and call back then they could resend them overnight.

I just received my item from Foot Locker and it’s my first order with them. I paid 17 dollars for express delivery because I’m going on vacation, and was pleased it was right on time. The disappointment is the pants have a hole in them and instead of taking my nice pants with me, I will have to wear damaged pants because I have no options and it’s a set. I bought the jacket from Adidas but pants were sold out. Foot Locker, I’m disappointed you don’t check the quality of your merchandise.

Legit. The best customer service and the best shoe place. You guys go above and beyond. I am happy with every purchase!! And you guys get it done so quickly! Such great work. All of the employees are so kind! And go absolutely above and beyond. Wouldn't buy my shoes from any other other place!! You guys get them to me so fast it is crazy! Such good work.

I didn’t not receive the pair of shoes that I ordered. I received a pair of pink shoes for a toddler. What’s worse is I just spent 1 hour and 18 minutes on a call with your “customer service” rep who said she could not send me the item that I ordered, but she could give me a refund if I return the order that I received. The packing slip on the box was addressed to me, but the packing slip and shoes inside the box were addressed to Ashley Wright. I will be returning these shoes for a refund, and I will never order anything from Foot Locker again.

Horrible online shopping with Footlocker! Found a pair of shoes I really wanted and 1st negative experience was the 20% discount not working and I tried to contact customer service for help using the live chat option which is a joke. Never got to speak with anyone. But it was still a decent price and shipping time promised 3-5 day shipping which was another joke. 10 days later and can't even get a location on my package and of course can't get any help via customer service. Going to call tomorrow and actually speak with someone and request my refund and if the item ever shows up I have a feeling it's not going to be right so I'll be returning them in store. No wonder they are closing so many stores.

I placed an online order for a pair of shoes on July 3rd. Because of the holiday, and per the FL website, they weren't going to ship until Tuesday the 8th, fine NBD. When Tuesday and then Wednesday both came and went, and they shoes hadn't shipped, I reached out to customer service to cancel the order and get a refund. I got the run around and a very condescending reply to my request, explaining the shipping policy to me like I was 5, and as if they hadn't already missed their own deadline by 2 days. Out of frustration with the customer service rep, I decided I would just drop it for the time being, wait for the shoes to arrive and then return them out of my annoyance with their CS. Fast forward another week, (13 days from when I placed my order) and the carrier still hasn't received my package, and I haven't been issued a refund. I then I had to call CS in order to resolve this.

Order 2 pairs of shoes online and noticed as soon as I hit submit that it had the incorrect address. Contacted Footlocker in less than 5 minutes to advise of this mistake and have order cancelled or updated. Told neither could happen but have been waiting all day to receive tracking information. Customer service was rude and none helpful at all. Still waiting or tracking on my order.

Terrible website/app barely work. When the app or website isn’t working the customer service team is useless. Awful customer service, can’t help you with simple requests and are very dismissive. Terrible.

On Father’s Day, this past Sunday I thought I would treat myself and my son who will soon become a father to a pair of nice sneakers. I made the biggest mistake of my life, in terms of shopping decisions. I stepped into the Foot Locker on 225th Street Bronx, NY 10463 (Kingsbridge next to Target). I stepped into and asked to view a few pairs and a few sizes and I immediately noticed the customer rep on the floor was not friendly at all. I also asked another rep on the floor to help get two other models with sizes as well. Again, the rep responded with a look as if I were going to rob something or was making him do additional work.

I bought two pairs of shoes from Footlocker’s online store. I accidentally placed the order with the incorrect shipping address and had to wait until the following morning to speak with a customer service representative to hopefully fix the issue. I waited 15 minutes before I could speak with someone who gave me incorrect information about who would be shipping my order, and they did nothing to help.

I would give half star if I could. I will be boycotting Footlocker from now on, and have spread the word to family and friends as well. Bought a pair of shoes for my niece for Christmas, and bought it at the end of October (Oct 30th) because I was going out of the country for a month in November, and I wanted to be able to mail the shoes to her before I left on my trip.

Terrible customer service. Placed an exchange. I was told that as soon as the return was received, they would send the exchanged item. Their customer service is nearly impossible to get a hold of. Once I was able to get through, I was just told it would take another 2 weeks because their returns are processing items from 2 weeks ago. Stay away. Terrible company with poor customer service.

I will never give Foot Locker my business again after this terrible experience. I ordered three pairs of shoes and used Apple Pay at checkout. Unfortunately, Apple Pay defaulted to an old shipping address, even though I had entered my new address during the process. When I realized the mistake, I immediately tried to update the address or cancel the order through the Foot Locker website, but neither option was available. Over the next three days, I contacted Foot Locker’s customer service multiple times and received conflicting information each time. I was advised to contact the courier (FedEx) to either place the shipment on hold at a drop-off location or update the shipping address directly through them.

I have been placing orders for gifts, it’s been awful. They claim orders have been delivered only for me to have to sit on the phone for literally hours and convince them that I’m not trying to “scam” them and other orders are so wrong it’s ridiculous, like they just give you what they want.

Horrible customer service. I’ve been waiting on 2 pair of shoes since before Christmas. I received 1 pair today. They were supposed to be here Christmas Eve. I paid for express shipping. Then I told them I wanted a refund they told me I had to wait 3 business days while they investigate. I told them, "I don’t want the shoes. I just want a refund. There is nothing to investigate just give me my money back." Only to be told, "You have to wait." I told them it was a Christmas gift. Christmas is over and I’m over it too. I want my money back. To be told you have to wait “Monday, Tuesday, Wednesday.” By a smart mouth manager. In the end I just want my money.

So I ordered my wife new balance balance 550s and socks on November 20th. I got an email 1 week later stating that the order would be split in 2. The socks came in a few days later and the tracking # for the shoes said the label was created. December 10th still no shoes and put in a request for a call back on the website. December 17th still haven't got call back so I called customer service. I didn't speak to anyone for 15 minutes. It then took 20 minutes for my issue to be be corrected. I wouldn't recommend ordering online.

DO NOT SHOP HERE!!! I ordered a pair of the New Balance 550's back in August. Same day, I receive an email the shoes are on their way. UPS never received them and they never arrived. Good luck getting in contact with a real agent within the 30 day period after purchase and getting your refund, because after 30 days your request will be denied, you'll never receive your shoes, and you will have wasted $100 on shoes that don't exist. Never shopping with FootLocker again based on the mystery of what truly happens with your order after you've paid for it.

My son bought shoes online. They were too big. He returned them with the tags still on them and Footlocker sent them back saying they were used and not restockable. Their customer care said they had no contact # for returns and I could “try” returning them to the store or contact the manufacturer. It was the absolute worst customer service I have experienced and we will not buy from them again.

Worse customer service ever! We ordered shoes for the kids and it was in process for 6 days. Once it got shipped out, it was lost or stuck at one location. We tried chatting and calling them for 2 weeks. No answer. I just disputed with my bank, they are scammers and terrible as a company.

Foot Locker in Lenexa, Ks at Oak Park Mall. Store # 307126. Employee: **. I visited Foot Locker with the intention of purchasing a school item for my son, expecting the helpful and friendly service I’ve encountered in the past. Unfortunately, this time my experience was far from pleasant. The customer service I received was unexpectedly harsh and unaccommodating. ** seemed disinterested in assisting me, and their demeanor was quite off-putting. It’s disheartening when you’re looking to make an important purchase for your child, and the service provided is not only unhelpful but also unfriendly. Good customer service is the backbone of any retail business, and it’s crucial for ensuring that customers feel valued and satisfied. I hope Foot Locker takes this feedback seriously and addresses the issue so that no other customer has to go through a similar experience.

Placed an online order with promise of 2 hour pickup at local store. Never received a pickup notice but was billed for the product. Called the store for two days and no one answers phone. Footlocker Customer Service refused to cancel the order and give me a refund, instead saying I had to wait days for someone to call me to "discuss" the situation. What a joke and scam of a business.