Footlocker Reviews

Foot Locker in Lenexa, Ks at Oak Park Mall. Store # 307126. Employee: **. I visited Foot Locker with the intention of purchasing a school item for my son, expecting the helpful and friendly service I’ve encountered in the past. Unfortunately, this time my experience was far from pleasant. The customer service I received was unexpectedly harsh and unaccommodating. ** seemed disinterested in assisting me, and their demeanor was quite off-putting. It’s disheartening when you’re looking to make an important purchase for your child, and the service provided is not only unhelpful but also unfriendly. Good customer service is the backbone of any retail business, and it’s crucial for ensuring that customers feel valued and satisfied. I hope Foot Locker takes this feedback seriously and addresses the issue so that no other customer has to go through a similar experience.

Placed an online order with promise of 2 hour pickup at local store. Never received a pickup notice but was billed for the product. Called the store for two days and no one answers phone. Footlocker Customer Service refused to cancel the order and give me a refund, instead saying I had to wait days for someone to call me to "discuss" the situation. What a joke and scam of a business.

We've had a pretty terrible experience with Foot Locker, and I'd rather it not stay that way. My father-in-law was given some shoes for Christmas that didn't quite fit. We went to our local store to swap them out. We discovered it wasn't carried in store, and he could only get store credit for the gift that we would have to use right away. So he chose to get shoes for my son. We picked out Nike Force 1 Low LV8s to use with his store credit, and he added an extra $49 for the price difference. We had to order them shipped to our house because after all that, the size was out.

Hot GARBAGE... Placed an order online, verified my military veteran status TWICE, and the discount was never applied. Placed the order anyways with the expectation that I could call them and they would refund me the discount, however the customer service rep I spoke with said that the item I ordered was not eligible for a discount. I have used my military discount in the store with no issue many time with ZERO restrictions. I told the customer service rep that Footlocker needed to let the buyer know that the discount can't be applied if that is the case when purchasing online. Terrible way to treat your military veteran customers Footlocker. Footlocker has lost us as a customer.

I ordered a size 11.5 Jordan and they sent me a 10.5. I took them to a Foot Locker store and they gave me the run around at first but exchange for something else not the jordan. I was a little bit disappointed.

Created a FLX account and logged in, verified my email, logged in again, reset password as required, logged in again, re-typed my address again, I was STILL not logged in as a member! All of this was to save $12 in shipping. Logged in again and received the most recent attached message that I need to wait 15 minutes. Decided NOT to buy from them and will not be back. What a horrible user experience.

I ordered a pair of Air Max utility plus white & orange on April 26th 2024 at 3:17pm & they were suppose to arrive on April 30th as what the carrier had said on the tracker app & it says it still is in Texas & I live in Maryland. My mom is having a 60th bday party this Friday. The dress code is orange white & I need the shoes by Friday. I don’t have any orange or any whites. If I don’t have these shoes I might not be able to get in the party at all due to not having my package. I’m very disappointed in Footlocker

0 STARS!!! I purchased a pair of Jordans for my daughter which cost me $150. They were to be delivered to our house. We tracked the order got a notification that they were delivered on our door step. We happen to be home so immediately went outside. They weren't there. We double checked the notification and the looked at the picture where it was delivered it was not our door step. The door in the picture was green we have a white door not to mention we live in a house and the picture looked like it was apartments. We called USPS within minutes of the delivery hoping they could turn around and get the box but had trouble getting through to an actual live person finally when we did we file a claim they said they could not contact the driver to turn around and get the shoes from where ever they were dropped off.

I purchased Nike Women's Air Jordan 1 Multicolour shoes in Chicago in Fall 2021 from FootLocker store. The shoes, with a manufacture date of 04/27/22, have failed to meet Nike's craftsmanship standards, as the back of one shoe has separated at the top of the heel. Despite multiple attempts to resolve this issue through your customer service channels in Canada, the US, and corporate with Nike, I have been met with inadequate responses. It is disheartening to note that none of the service representatives could assist me with my warranty return request.

When I arrived at the door of Crossgates Mall Footlocker tonight at 7:50 PM on 03/18/24, a female employee was standing by the door and rudely denied me access. When I questioned why they were closing 10 minutes early with the gate still open, and if the ** male counting the register was her manager and was okay with turning away paying customers, she replied "yes." Upon asking if their district manager was aware of this, the female employee became increasingly rude and indignant, directing her aggravation towards me. As I walked away, she continued her onslaught of disrespect, involving an onlooker/customer outside the store despite my departure. The FootLocker employee then proceeded to make unwanted jokes and remarks as I left, prompting me to turn around and address the situation.

Visited Footlocker on Cottman Ave space 10 for an online sneaker purchase pickup. I was literally overlooked in line and had to notify them I was next to be helped. I had to repeat my name three times because the music is so loud that the cashier could not hear me.

My son purchased a pair of Ugg Tasmans at Footlocker online. He took them out of the box to try them on and noticed the stitching on the side was not completely stitched to the shoe. We called customer service and they sent us a return label. I sent the shoes back for an exchange. They sent me the same shoes back and said they had been worn and were not restockable. I have pictures. The shoes are in brand new condition except for the defect and only tried on.

Ordered a pair of Jordans Mid SE Craft which were 140.70. Got a less expensive shoe. The person I spoke to said it was because they were out of the correct size. I asked them, "Why wasn't the order denied." Instead they shipped a way less expensive shoe without our consent but sent them in the original shoes box. Finally after an hour realizing I wasn't getting anywhere I said I would dispute on my credit card. She threatened and said if I did that I would be banned from footlocker and their sister companies. They are liars and cheats in my opinion.

HORRIBLE CUSTOMER SERVICE. WON'T ACCEPT RETURNS.. THEY'RE TELLING ME I SENT USED ITEMS .. LIARS. A class action is on the way!! Also I contacted the local tv channel so they make an article about this ss.

If I could do NO STARS I would. Used the app to search for in store inventory when I found shoes I liked. Went in. The shoes were not there. Decided to order online. After trying to make a purchase online and was met with 3 different error codes I sent one into the chat to which I was told that my IP address looked strange so they banned me. After the ban came off put in an order which worked this time surprisingly punched in my card info and now 24 hours later get an email that the item I ordered was out of stock even though it's a brand new shoe but whatever. I'm not valued enough at Foot locker I guess. Just a peon to them.

Trash service. I ordered the Nike shoes and for a manufacturing defect on the left foot (shaped differently), I decided to return it. They did not refund my order falsely saying that I used the shoes. I will never buy from here again.

Purchased these sneakers for my husband for Christmas. Took my payment to tell me a couple of days later the item isn't available....then they tell me I have to wait 5 days for my money to be place back... No outreach or at least try to help me find a possible foot locker that has the item...customer service has no care in the world but so quick to take ur money...FOOTLOCKER IS A SCAM.

I bought shoes from them online, I received the shoes, tried them on, they were small. Mind you, there is no damage, scuffs, stains, nothing, maybe the bottom of the shoe got dirt on it from trying them on, (which there was already dirty when I got them!). They said, "Send it back, we will send you the correct size as the Under armour shoes apparently run a little small." Send it back, hear nothing, so I reach out and ask if they have an ETA. I am told by their return department, probably at least several weeks. I ask if I can just get a refund and I'll order new shoes. They respond, "Nope, you already started a return, it doesn't work that way". They then send me back, the EXACT SHOES I sent them, same packaging and all. They refuse to replace the shoes or give me my money back.

I bought three pairs of shoes on footlocker online and I got great deals, shipping updates, and shipping was super fast. I bought them on the weekend and I had all three by Tuesday. I love shopping online and Footlocker is one of my favorite places to shop. I've never had a problem.

Every time I have tried to place an order, it is canceled due to an inability to "verify" my payment method. I have tried using 4 different cards, and none of them work. I am also not given a specific reason as to why either.

I ordered a light grey Nike hoodie earlier last month (the only available color/shade online). The first time I received it, it was the wrong color, dark grey. I sent it back for an exchange, explaining I ordered the LIGHT grey Nike hoodie. I just received the new exchange and it’s wrong AGAIN (see attached picture). They have sent me back the same dark grey Nike hoodie twice now. This is frustrating and a major inconvenience to keep having to go back and forth returning the wrong item. If I wanted to go shopping, I would have gone to the store to buy it. I purchased online for the convenience of delivery! This is no longer convenient. If this would've gotten rectified, I would've gladly left a 5 star review.

BAD BUSINESS. This is the second time I'd actually won a pair of shoes and they cancelled my order without even notifying me. We all know how much time, effort, FLX points as well as money that goes into the chance of winning one. I'd contacted customer service and all they can say is they were out of stock. How is that possible? Do they not know their inventory before selecting raffle winners? I'd ask for a supervisor but was told they don't have one. No help from customer they make me feel that no one was able to help or even resolve the matter. It's better to just have bots to handle customer care. Seriously, I would avoid Footlocker, Champs, East Bay and Foot action at all cost. It isn't worth your time, money or sanity.

Not happy 0 Stars isn't available. Purchased a pair of shoes as a gift. They took weeks to mail them out. Once mailed out there was an issue with the delivery and Australia post returned the package to Footlocker. I contacted them and said, "Please re mail the package to the correct address." I responded several times, "PLEASE DO NOT SEND A REFUND. I WANT THE ITEM." A week later they refund me and over the weeks since I purchased the shoes they are sold out. USELESS.

I’ve been a customer of Footlocker for years and have spent thousands of dollars and years Time building up my FLX account. Only for every time I enter a raffle and use my head starts I’m NEVER selected! What is the Point? Then wether or not I win,( which has only happened once. Ever) my points are taken. Real regular collectors are becoming discouraged with your process. It’s hard enough to beat the bots and pairs being held for friends or sold before they release. Then there are no pairs for people that entered the raffle, but I see vlogs, of people buying the same shoes at the outlets! Huh? I know they don’t care, but they have lost a lifelong customer!

I've spent 10's of thousands at FootLocker over the years... Bought a pair of AirMax's for my wife, they arrived weeks late and didn't fit. I went thru the return process online and shipped them back for an exchange (all within their 45 day return policy). They sent the same shoes back a month later with no explanation. I tried to perform the exchange again and they said, "Sorry, it's past 45 days" and they won't budge. Trash customer service, I'll take my money elsewhere moving forward.

Purchased items from Footlocker and they sent me a notice that the order was getting ready to ship. Tracking shows it never even arrived to the shipper. 2 months later I contact them and they inform me they no longer carry the items in my cart and asked if I wanted a refund or a replacement on an item they no longer carry.... They never would have refunded my money if I didn’t call them. I also received no updates after the initial email.

I am extremely disappointed in this company as a long-time customer. I had purchased items for my son on Black Friday. These items were Christmas gift and my son wanted me to return them. Right after returning from winter break to work, I was quarantine due to a exposure in my classroom. This company refuses to give me anything but a store credit even though the items were never worn and I have my receipt. I offered proof that I was quarantine from my work and they still told me there was nothing they can do. You would think in the world that we’re living today that they have the technology to override these things. This is not in my control just like it’s not in their control and we should all have compassion for one another. Please be aware of the situation before you purchase a big item like myself.

I ordered pair of shoes online and after making payment I got an email that the item got out of stock and it’s been a more than month that I’m not getting my refund back into my account. Moreover, I have called them several times regarding my refund but they are just making silly excuses. I would not recommend to buy anything from Footlocker.

I placed an online order 12/16. I never received my order. I filed a claim with both Footlocker and FedEx. Footlocker closed claim, GAVE NO REFUND and have yet to respond to my emails or calls.. I have no merchandise and no refund!

I ordered a pair of Nike AF1 shoes for my nephew as a Christmas present, after I did so 10 days later I got an e-mail cancelling my order because they didn't have his size and didn't think they'd get anymore. I ordered them from a different company and they now arrived late for Christmas due to the 10 day delay. Now on January 2nd Footlocker sent me a review of the product I NEVER got!