Footlocker Reviews

0 STARS!!! I purchased a pair of Jordans for my daughter which cost me $150. They were to be delivered to our house. We tracked the order got a notification that they were delivered on our door step. We happen to be home so immediately went outside. They weren't there. We double checked the notification and the looked at the picture where it was delivered it was not our door step. The door in the picture was green we have a white door not to mention we live in a house and the picture looked like it was apartments. We called USPS within minutes of the delivery hoping they could turn around and get the box but had trouble getting through to an actual live person finally when we did we file a claim they said they could not contact the driver to turn around and get the shoes from where ever they were dropped off.

I purchased Nike Women's Air Jordan 1 Multicolour shoes in Chicago in Fall 2021 from FootLocker store. The shoes, with a manufacture date of 04/27/22, have failed to meet Nike's craftsmanship standards, as the back of one shoe has separated at the top of the heel. Despite multiple attempts to resolve this issue through your customer service channels in Canada, the US, and corporate with Nike, I have been met with inadequate responses. It is disheartening to note that none of the service representatives could assist me with my warranty return request.

When I arrived at the door of Crossgates Mall Footlocker tonight at 7:50 PM on 03/18/24, a female employee was standing by the door and rudely denied me access. When I questioned why they were closing 10 minutes early with the gate still open, and if the ** male counting the register was her manager and was okay with turning away paying customers, she replied "yes." Upon asking if their district manager was aware of this, the female employee became increasingly rude and indignant, directing her aggravation towards me. As I walked away, she continued her onslaught of disrespect, involving an onlooker/customer outside the store despite my departure. The FootLocker employee then proceeded to make unwanted jokes and remarks as I left, prompting me to turn around and address the situation.

Visited Footlocker on Cottman Ave space 10 for an online sneaker purchase pickup. I was literally overlooked in line and had to notify them I was next to be helped. I had to repeat my name three times because the music is so loud that the cashier could not hear me.

My son purchased a pair of Ugg Tasmans at Footlocker online. He took them out of the box to try them on and noticed the stitching on the side was not completely stitched to the shoe. We called customer service and they sent us a return label. I sent the shoes back for an exchange. They sent me the same shoes back and said they had been worn and were not restockable. I have pictures. The shoes are in brand new condition except for the defect and only tried on.

Ordered a pair of Jordans Mid SE Craft which were 140.70. Got a less expensive shoe. The person I spoke to said it was because they were out of the correct size. I asked them, "Why wasn't the order denied." Instead they shipped a way less expensive shoe without our consent but sent them in the original shoes box. Finally after an hour realizing I wasn't getting anywhere I said I would dispute on my credit card. She threatened and said if I did that I would be banned from footlocker and their sister companies. They are liars and cheats in my opinion.

HORRIBLE CUSTOMER SERVICE. WON'T ACCEPT RETURNS.. THEY'RE TELLING ME I SENT USED ITEMS .. LIARS. A class action is on the way!! Also I contacted the local tv channel so they make an article about this ss.

If I could do NO STARS I would. Used the app to search for in store inventory when I found shoes I liked. Went in. The shoes were not there. Decided to order online. After trying to make a purchase online and was met with 3 different error codes I sent one into the chat to which I was told that my IP address looked strange so they banned me. After the ban came off put in an order which worked this time surprisingly punched in my card info and now 24 hours later get an email that the item I ordered was out of stock even though it's a brand new shoe but whatever. I'm not valued enough at Foot locker I guess. Just a peon to them.

Trash service. I ordered the Nike shoes and for a manufacturing defect on the left foot (shaped differently), I decided to return it. They did not refund my order falsely saying that I used the shoes. I will never buy from here again.

Purchased these sneakers for my husband for Christmas. Took my payment to tell me a couple of days later the item isn't available....then they tell me I have to wait 5 days for my money to be place back... No outreach or at least try to help me find a possible foot locker that has the item...customer service has no care in the world but so quick to take ur money...FOOTLOCKER IS A SCAM.

I bought shoes from them online, I received the shoes, tried them on, they were small. Mind you, there is no damage, scuffs, stains, nothing, maybe the bottom of the shoe got dirt on it from trying them on, (which there was already dirty when I got them!). They said, "Send it back, we will send you the correct size as the Under armour shoes apparently run a little small." Send it back, hear nothing, so I reach out and ask if they have an ETA. I am told by their return department, probably at least several weeks. I ask if I can just get a refund and I'll order new shoes. They respond, "Nope, you already started a return, it doesn't work that way". They then send me back, the EXACT SHOES I sent them, same packaging and all. They refuse to replace the shoes or give me my money back.

I bought three pairs of shoes on footlocker online and I got great deals, shipping updates, and shipping was super fast. I bought them on the weekend and I had all three by Tuesday. I love shopping online and Footlocker is one of my favorite places to shop. I've never had a problem.

Every time I have tried to place an order, it is canceled due to an inability to "verify" my payment method. I have tried using 4 different cards, and none of them work. I am also not given a specific reason as to why either.

I ordered a light grey Nike hoodie earlier last month (the only available color/shade online). The first time I received it, it was the wrong color, dark grey. I sent it back for an exchange, explaining I ordered the LIGHT grey Nike hoodie. I just received the new exchange and it’s wrong AGAIN (see attached picture). They have sent me back the same dark grey Nike hoodie twice now. This is frustrating and a major inconvenience to keep having to go back and forth returning the wrong item. If I wanted to go shopping, I would have gone to the store to buy it. I purchased online for the convenience of delivery! This is no longer convenient. If this would've gotten rectified, I would've gladly left a 5 star review.

BAD BUSINESS. This is the second time I'd actually won a pair of shoes and they cancelled my order without even notifying me. We all know how much time, effort, FLX points as well as money that goes into the chance of winning one. I'd contacted customer service and all they can say is they were out of stock. How is that possible? Do they not know their inventory before selecting raffle winners? I'd ask for a supervisor but was told they don't have one. No help from customer they make me feel that no one was able to help or even resolve the matter. It's better to just have bots to handle customer care. Seriously, I would avoid Footlocker, Champs, East Bay and Foot action at all cost. It isn't worth your time, money or sanity.

Not happy 0 Stars isn't available. Purchased a pair of shoes as a gift. They took weeks to mail them out. Once mailed out there was an issue with the delivery and Australia post returned the package to Footlocker. I contacted them and said, "Please re mail the package to the correct address." I responded several times, "PLEASE DO NOT SEND A REFUND. I WANT THE ITEM." A week later they refund me and over the weeks since I purchased the shoes they are sold out. USELESS.

I’ve been a customer of Footlocker for years and have spent thousands of dollars and years Time building up my FLX account. Only for every time I enter a raffle and use my head starts I’m NEVER selected! What is the Point? Then wether or not I win,( which has only happened once. Ever) my points are taken. Real regular collectors are becoming discouraged with your process. It’s hard enough to beat the bots and pairs being held for friends or sold before they release. Then there are no pairs for people that entered the raffle, but I see vlogs, of people buying the same shoes at the outlets! Huh? I know they don’t care, but they have lost a lifelong customer!

I've spent 10's of thousands at FootLocker over the years... Bought a pair of AirMax's for my wife, they arrived weeks late and didn't fit. I went thru the return process online and shipped them back for an exchange (all within their 45 day return policy). They sent the same shoes back a month later with no explanation. I tried to perform the exchange again and they said, "Sorry, it's past 45 days" and they won't budge. Trash customer service, I'll take my money elsewhere moving forward.

Purchased items from Footlocker and they sent me a notice that the order was getting ready to ship. Tracking shows it never even arrived to the shipper. 2 months later I contact them and they inform me they no longer carry the items in my cart and asked if I wanted a refund or a replacement on an item they no longer carry.... They never would have refunded my money if I didn’t call them. I also received no updates after the initial email.

I am extremely disappointed in this company as a long-time customer. I had purchased items for my son on Black Friday. These items were Christmas gift and my son wanted me to return them. Right after returning from winter break to work, I was quarantine due to a exposure in my classroom. This company refuses to give me anything but a store credit even though the items were never worn and I have my receipt. I offered proof that I was quarantine from my work and they still told me there was nothing they can do. You would think in the world that we’re living today that they have the technology to override these things. This is not in my control just like it’s not in their control and we should all have compassion for one another. Please be aware of the situation before you purchase a big item like myself.

I ordered pair of shoes online and after making payment I got an email that the item got out of stock and it’s been a more than month that I’m not getting my refund back into my account. Moreover, I have called them several times regarding my refund but they are just making silly excuses. I would not recommend to buy anything from Footlocker.

I placed an online order 12/16. I never received my order. I filed a claim with both Footlocker and FedEx. Footlocker closed claim, GAVE NO REFUND and have yet to respond to my emails or calls.. I have no merchandise and no refund!

I ordered a pair of Nike AF1 shoes for my nephew as a Christmas present, after I did so 10 days later I got an e-mail cancelling my order because they didn't have his size and didn't think they'd get anymore. I ordered them from a different company and they now arrived late for Christmas due to the 10 day delay. Now on January 2nd Footlocker sent me a review of the product I NEVER got!

I bought a pair of shoes from Footlocker store in Baltimore, Maryland. Since the shoes were uncomfortable I went back to the store within 3 weeks to return or exchange them. But the store owners refused to do any. Instead they were rude and uncooperative.

I order some shoes from footlocker on the Oct 13,2020. I was email that I would get the product on the next week. When the next week came I got another email stating that my order was going to be delayed a couple of days so that was fine at first but now its almost a month later and I still haven't got my order. I called foot locker and asked them for an refund because it was gift and I told I had to wait to get the order then send it back to them in order to get my money back. So I called FedEx to asked them not to delivery the shoes. They couldn't even find my order and told me the tracking# I had was wrong and I had to call Footlocker back to get the correct tracking#. So I called them back and they said that was the tracking # and my order would be here today on 11/13 and not I get an email saying that my order won't be here until the 17th. I just need my money back. It's been over a month now.

Footlocker.com....Wrong shoe and size was sent for my son with the Junction City, KS address. Literally a totally different shoe. Not even close. No packing slip. No one answers the phone at any of the local stores, so I called Junction City - where the shoes came from. Same thing - Customer service line kept me on hold yesterday for way too long - had to hang up twice. All automated. Today same thing - doubtful anyone will even pick up. Even called “headquarters”. Same thing. Worst worst worst experience ever - and please don’t blame Covid either with “longer response times”. There has been NO response at ANY of the locations, even the customer care email. There is NO excuse, stop using Covid. It’s September.

Ordered a pair of shoes from Footlocker for the first time Sept 1st. An hr later l get an email ”Trying to locate your item blah blah.” Then l got it again. So, l emailed CS and was told it was awaiting shipment. I thanked the rep to only get another email “Trying to locate your item.” I kid you not. I have not had any issues with Eastbay nor Kids Footlocker online. I can appreciate a lot of these companies doing their part during the pandemic. I guess these particular shoes just upped and walked away and they can’t find them though they are in stock. I can’t even cancel because l did find my size way cheaper somewhere else. I love how they tell me to hurry up and buy the shoes l already ordered. Won’t order from them again.

I called to inquire about the COVID-19 breakout at the YORKDALE Foot Locker store in Toronto, Ontario Canada. The phone (416-785-5260) rang busy since calling on August 24, 2020 (today is August 31, 2020). On August 24, I was calling to confirm availability of a shoe my 12 yr old son wanted. The phone rang busy each time I called (5 times over a 2 hour period, because my son really wanted to get them). After giving up hope for phone service, we went to the store only to be told they were very busy and unable to answer calls despite the store being almost empty.

The store manager Stacy is a liar and isn't fit or qualified to be a manager. I made two blank trips 30 miles to the Orange Park mall Fl. This woman was suppose to have ordered a pair of boys shoes for me to be shipped to her store location and she never did order the shoes and never did call me to inform me the status concerning the shoes even though she had my name and number.

I placed a order on 5/30/20 on the kids Footlocker site for the retro Jordan 13. I received my confirmation email and it stated The order will arrive in 5-6 business by 06/06/20. I began reaching out by calling the customer service numbers for the footlocker corporation. Two lines never let me speak to a live agent stating they were unavailable due to covid-19. I spoke with one agent and told her my tracking information had been the same for several days and it was not updating. I wanted to cancel because I no longer wanted to wait. She told me be a they were working from home the system didn’t support refunds which is completely unbelievable. So for seven days I called and emailed with no response.