ConsumerAffairs for Brands Reviews

We originally had an online presence but didn't have the ability to respond at that time so we partnered with ConsumerAffairs for Brands. It was relatively easy using the dashboard. My one complaint however is the dispute process. We can do a batch dispute type situation, but when we came on board, we had a large number of complaints that accumulated over time. Quite a few of them were either not for our company or something that was clearly not a viable complaint. Some of them were taken care of almost in a batch manner, but there were others that took two a day. It can be a little tedious.

We're very happy with ConsumerAffairs. It's a new outlet for online reviews and organic traction online. The review system and leads that we get from it are working well. The dashboard has some features that are definitely getting better everyday. My team is very good at staying on top if I notice that a report's not pulling or some of the analytical information is off, so it's really user-friendly. Using their platform has definitely affected our business goals in a positive way.

We partnered with ConsumerAffairs because we had competitors and other people that were going to their website and posting malicious things. During the sales process, communications with Bryan and Laura have been good. Bryan is a sales guy though, and sometimes it's hard to get good answers without getting all the sales speak. But Laura has been very forthright and direct. Since using ConsumerAffairs' platform we're getting a few leads which is good, and we've had some positive feedback from our dealers about the change in the rating (a little going from 1.5 stars to 4 plus stars pretty quickly). However, it would be interesting if people could sort by star ratings. In other words, they can look at all the 1s and 2s and see some trends about what the issues are.

We partnered with ConsumerAffairs for Brands because it’s a trusted website and a lot of consumers go there seeking information for businesses. Using the brand’s application is easy. The platform really helped us with the reviews and being able to manage our online reputation more so than the lead source. It’s really not a lead source for us; although, people do go there and look us up. We don’t have a whole lot of data showing conversions, but I do know that it’s a good platform for us to send our closed jobs to them to reach out for surveys. It helps us know where we are with the feedback that we get and improve the customer experience. Since I’m our company's marketing manager, I was directly involved in the sales process and I was able to talk to them on the phone. I met Brian and our interactions are good. Our client success specialist Jenava was really good as well. So, my whole experience has been positive.

ConsumerAffairs for Brands is a great tool for our company. I stepped in recently to get our brand out there and get a positive image in the market and now, we're getting more calls and visitors to our website, so I'm seeing our brand out there. It’s also a good thing when consumers Google us. It's pretty easy to use ConsumerAffairs' dashboard, and Brittany, our client success rep, has been great.

We partnered with ConsumerAffairs for Brands mainly to gather reviews for our services. We’ve been able to gather positive reviews about our company, which has increased our star rating for consumers visually in Google search. Initially, the process started last year and there were a couple of things in regards to the agreement that Andy couldn’t deliver on so we let it go at that point. And then, we’ve been in communication and we’re finally able to get the deal done. So far, working with our Client Success Specialist, Lauren, has been very good. For the most part, the Brands app is pretty straightforward, but I wish there was more info.

ConsumerAffairs for Brands' application is fairly intuitive but it has had a fairly minimal impact to our business. We look at it as a lead generation tool because we’re lead generators. I work for Jacuzzi and we are the clients. We get very few phone calls from the page. We get almost no sales and we're surprised because the business development person that I spoke to was fairly confident in his estimates. I told him a million times, “No. Your leads are not going to close at 30%. Nobody has ever done that or half that or even a third of that.” But he kept telling me how great it was and I know it wasn’t true. I at least felt that the volume estimates were going to be half way correct but it's not. We’re literally spending money to have four stars. The whole business development process was bad and uninformed. I don’t like the business model and I don’t like the taking-you-for-hostage-and-charge-you-money-to-get-reviews idea.

Our company chose to partner with ConsumerAffairs for Brands because they're all over the internet and they're highly ranked. Everything's been great so far and we're happy with the service. Everything was nice and smooth and easy with Brian, and the transfer over to Lauren was great. I am directly involved in the sales process and I say that this platform has affected our business goals a lot.

I really admired ConsumerAffair's program. We are very customer-centric and so are they, so we thought it would be an excellent partnership. Things are going excellent. Brian was very direct and wasn't too pushy. He let me look at the data and was very patient with all my detailed questions. Everything seemed to come through the way we wanted. Lauren is also my hero for the day. She bailed me out of an issue. I'm very pleased with ConsumerAffair's support team and everything that I've experienced so far.

We were looking to increase our online profile to the public. We didn't like what we were seeing, so we figured we would engage the company. We had attempted to do it once before but found a very different climate. With ConsumerAffairs, the climate this time seemed a little bit more agreeable to us being able to reach out to customers and do what we need to do to solve their problems. We felt where before was not as legitimate and it seemed to be legitimized.

We wanted to improve our online reputation and we recognize that ConsumerAffairs has a strong organic search presence, specifically for terms like Vivint reviews, so we wanted to improve our star rating as it related to that. We also wanted to leverage that improved star rating to drive leads to Vivint. ConsumerAffairs' platform is pretty simple and through it, interacting with customers and reconciling negative reviews has been easy. Our customer loyalty team has also spoken highly of ConsumerAffairs' platform and they feel that it's very user-friendly. It's simple enough for them to execute tasks related to review reconciliation.

When it comes to consumers voicing their feelings about different companies, we found that ConsumerAffairs seems to be the most visible of all of the consumer-branded websites, so we decided to try it. It's our first try working with such a company and found it to be very beneficial. It's only been our sixth week working with them but, we're anticipating a significant advancement in our business goals. From the reaction that we've had from the work that ConsumerAffairs have done to reach out to our customers and the positive responses we've had, we're expecting some really good things.

ConsumerAffairs is amazing! It’s been a great way to keep in touch with our customers and get a poll on how we’re doing and how our clients feel about the quality of service we’re delivering. The Brands app is really easy. Very simple to manage the reviews and provide feedback. The widget tool is really easy as well. We use the widget on our website. And I love our specialist, Britney. She’s very responsive and thorough, and everything has been wonderful. She’s always very helpful and friendly. When we had several calls, she always responded quickly and answered every question we had and then some. She’s been great and we’re very happy with the service.

We got in touch with ConsumerAffairs for brand management and we've been using their platform for three months now. It has a very easy interface and it definitely helped switch the ‘I don’t know who you are’ to ‘hey you guys are rated on ConsumerAffairs’. The sales rep that I dealt with was very friendly and knowledgeable. Laura, the client specialist, was a triple blast to him. They both worked with me. My company was very tight as far as working within a budget, but they figured out some loose ends for me, and made it very appealing. They're so helpful that I can't keep up with how much they're trying to help. Also, Laura was always ahead of the aim. She’s definitely always pushing me in a good way, and challenging me to get to the next step. It was an awesome experience. We had no brand recognition and ConsumerAffairs have helped us turn that around so far in just two and a half months.

ConsumerAffairs for Brands enables us to get unbiased reviews because if we’re collecting the reviews, they could be doctored. The platform has become a little bit easier when you can get on there and see better 3rd-party unbiased reviews. I love their specialist, Laura. The first rep that we had, I wasn’t fond of. We purchased another company and she put the whole company’s name as the lookup link on Google. So we were associated with the old company that we purchased out and that old company was really bad. She made a huge mistake that was bad but it was corrected pretty quickly. I’m happy with the dispute process. The disputes are fixed fairly quickly as long as we have proof on what's going on.

We noticed there are several consumers that go to ConsumerAffairs and express their feelings about our brands so we want to contact them and put more customers to review us on the site. It's only been a month now and we're slowly trying to improve our ratings and help all the customers. We want to build up our reputation first. Our client success specialist, Laura, is responsive and knows the platform well. She helped us set up the account. The brands application is easy to use and straightforward. We are excited to see the potential we have on ConsumerAffairs. It’s a good plan for us to build our online reputation. The solution ConsumerAffairs provide is helpful for us.

ConsumerAffairs offers a great service as a platform for customers to provide valid, unbiased feedback for companies. Through comments on ConsumerAffairs, we have been able to receive constructive feedback from our customers and identify areas where we can improve our service.

We wanted to have some control over our brand’s reputation online, so we decided to partner with ConsumerAffairs for Brands. The sales process was a little burdensome - complex, confusing, and sales-y - but it was good, and everything worked out. Their platform is pretty easy to use, but it’s still a little too early to tell how it has affected our business goal.

We chose to partner with ConsumerAffairs for Brands because we had a really poor rating online when we didn't have a business account with them and it's been ruining our franchisees' reputations. People see ConsumerAffairs as one of the high ranking sites which we've heard a lot of comments about. So at corporate level, we purchased a plan so we could get our star rating up. So far, they have been really great. Just in a couple of months, we were able to increase from about 1.2 stars to 4 and we're working on trying to get to 5, so that's really exciting. I was directly involved in the sales process in terms of research and the phone calls. Overall their customer service is great however you're forced to pay the big fee to be able to respond to reviews. Consumers think that it's a neutral party, but you really can't respond and keep your reviews up unless you're on the business program

We partnered with ConsumerAffairs for Brands because we wanted to be put on these review sites and collect as many better reviews as we possibly can. We had a little speed bump with our brands application. They had trouble sending out our files but Kim was very cooperative and helped us move that process along. And now, it's very simple to upload a file and sent it out. Their client success specialists, Jessica and Jenava have been great. They respond to my emails almost immediately and do a great job following up. Everyone that we’ve worked with is very kind and helpful so I’m very pleased. We've gotten good reviews and it's been a very positive experience. We just upgraded to get more volume because we’re converting very well through their site.

We partnered with ConsumerAffairs for Brands as part of our SEO strategy and it has been quick and easy, and everybody has been very responsive. Their application platform is easy to use and working with our success specialist has been good. Now, we’ve bumped our Google organic search listings rating from 1 to a 4.

My company chose to partner with ConsumerAffairs for Brands because we had a bunch of negative reviews that we needed to respond to. We inquired about responding to reviews, signed up, and went through a process where we were trying to get positive reviews. Using the application platform in responding to reviews is easy. Moreover, the SEO for ConsumerAffairs is good - it types in reviews for our company and it comes up first. Since we have so many good reviews that helped us with sales. It worked out for us and I think we need to try to get more. Now I want to look into getting more leads from there.

I felt like there was value in partnering with ConsumerAffairs for Brands. Just doing some research on the web, one can tell that they show up quite a bit. Their brand presence is pretty big and a lot of people trust their site, so we wanted to take part of that. The sales process was also pretty easy, it wasn't pushy. They just put it out there and it's up to me if I wanted to do it.

Everything with ConsumerAffairs for Brands is golden. Because of the rules and policies put in place even for disputes or for how we're able to action anything that may be construed as negative, we definitely feel they have a great platform. I use three main channels but among all of them, ConsumerAffairs for Brands covers everything. They have all the tools necessary. I like them the best because it's really awesome that it's not just their dispute process but the ability that people have when using their service that makes it easy. They have a platform where they put up the types of information consumers need to verify their order, and with the kind of information that they require for people to put reviews up shows that they are more ahead of the game than the other two companies I have.

Initially, the ConsumerAffairs for Brands sales rep wanted to sell us on a bigger package than what we needed. But once we settled on the package we felt we needed, it was a good experience. Their platform is easy enough to use and seems to be a pretty seamless way of doing business. Since we've been affiliated with them, we have pretty much fixed all the issues we've had when we only had negative posts on their website. Now, we have a high score and have a lot of positive comments posted.

It's been a positive experience with ConsumerAffairs for Brands. It looked like it was going to be a more positive, consumer reports type of site, not just those negative, mean sites you see on the internet. I had one challenge with the brand’s application platform, but everything else works really great for me, it's easy. I wish I had their programmers since it's a good system. Usually it's the negative people that review and not the positive ones and the site has been helpful for us to have customers go there or having guys call them because often, good customers don't say anything. Also, Zac and the reps have been polite and professional. I recommend ConsumerAffairs for Brands, I want these guys to be successful.

We decided to partner with ConsumerAffairs because we were looking for ways to improve our company’s reputation and gather some of our positive reviews out there. ConsumerAffairs made it really easy to do so. I find their platform very easy to use. I love the notifications. One thing I would improve about the email notifications is when a review is left, that there is a preview of the text rather than just a link to go view it. The dashboards are also really easy to use and it’s laid out like an inbox. It's easy to see which reviews have been responded to or viewed, and to update company information and change the revenue tools as well.

We chose ConsumerAffairs for Brands because of how the site ranked in some of the key search terms that we were looking at on Google. Their platform is very easy to use. The sales process was good and their client success specialist was also very professional. Everything was smooth.

We chose to partner with Consumer Affairs for Brands because we saw that we were getting a lot of different types of feedback online. I've been handling the customers and we want to be able to really narrow their feedback down, reach out to those people and figure out how we could improve their experience. And it has been easy with their brands application platform. It was tough at first because I was a little bit skeptical, but now that I've actually experienced it, I’ve come to find they are just trying to give people a way to connect with our customers. Our client success specialist has done a fantastic job, staying on top of getting me all the tools that I need to be successful. The only thing that I would like to see improve would be the free platform, in order for Consumer Affairs to monitor and do what they do for every company out there to weed through these reviews and see what’s what but that would be cost prohibitive and impossible.

ConsumerAffairs for Brands has been good. Joy has been a help anytime we needed it.