Citizen Watches Reviews

Firstly, Citizen Watches does NOT have a customer service department, only a repair department that handles ALL claims. I purchased a promaster from citizen on 2/13/26, arrived on 2/17 with one of the main drivers being "impact and shatter resistant", as well as their claim of "30-day money-back guarantee". What can possibly go wrong? Within the first 3 days the watch fell off the counter and the crystal shattered for which I was told to send it in for an "assessment" (my cost) so they could determine how far the watch fell and how fast, really? And that would determine if it was covered under warranty.

I sent an 8-year-old watch in for repair at their factory repair location in Texas. They received my watch for repair on July 28, 2025!!! Roughly 6 weeks later they billed me over $300 to repair my watch….another 6 weeks has passed, and nothing has been done. They contacted me on October 1, and said they were waiting for parts for the repair.

I purchased the law enforcement thin blue line watch. It is a nice watch and it works well during the day or in a well lit building. But at night, the watch is worthless. There is no internal light, the hands don't glow at all and you cannot see the hands to tell time in the dark. The customer service department was no help.

Worst customer service imaginable. Sent in watch to repair a scratched crystal. That was three and a half months ago. Still no watch. Just a repair charge. Not sure I'll ever see my watch again. Don't ever send them your watch for repair, even if under warranty. Better off paying a professional repair service.

If you love Citizen watches that is good but remember eventually you have to deal with their service department for new bands, links and other parts and they honestly are horrible. After dealing with them for over 8 weeks and having two different people in parts send the incorrect watchband after providing the correct serial numbers both bands they sent two months apart did not fit and yet they expected for me to pay for shipping back even though I am at close to 3 months without a watchband for the watch that I paid for and they told me twice both of them would fit.

I highly regret purchasing this watch, as it has proven to be a poor investment. I bought it in 2023, and shortly after A YEAR, the stem and crown detached from the watch. I sent it in for repairs, only to be informed that this issue was not covered by the warranty. Here are the major problems I've faced with owning a Citizen watch:

This is a nice watch! The watch face is easy to read. The day, date and time are easily changed. Overall a great little watch with a mesmerizing dial. Wears really comfortable and the recessed crown is a nice wink towards mid 20th century watches.

I bought Eco Citizen watch 2 years ago with a 5 year warranty. Watch band broke after 1 year. Used glue to fix, lasted another 6 months, tried finding another band with no success. Took it to a watch repair and waited 2 months, band cost 75.00 and was told watch had stopped working and needed a new part and would cost another 75.00. I told the watch repair that watch had 5 year warranty and that I would contact citizen. Was told to send it to them for another 20.00. I waited 3 weeks after they received watch and asked them what was going on with my watch. They said they would get back to me.

I am really happy with my recent purchase from their shop. Their jewelry can elevate and basic look... The thing I love about their jewelry so much is they are very minimal and goes with every outfit...

I had a very good experience visiting this store. Lots of collection in beautiful designs. Great assistance provided by sales representative. They had spent almost 3 hours assisting till I got the jewelry item that I needed. I am very happy to visit this store!!!!