Citizen Watches Reviews

Citizen Watch Customer/Repair Services is the absolute worst experience I've ever had in my long life. Sent my watch two and half months ago for repair, sent repeated request for update and no response. Nothing at all. This is simply incredible that a company that presents itself as a top brand would completely ignore customers. No idea how to reach someone or get my watch back at this juncture and filing complaints wherever I can.

Good watches and terrible maintenance response. I asked a simple question of the customer service department. I wanted a price to provide a different watch band on a brand new watch. The entire process of getting back to me with an answer took about 2 1/2 months. By the time I had a response from Citizen I already had purchased and installed a new band at about 1/2 their quoted price. I hope I never have any watch repairs with this company. Awful.

I sent my watch in for maintenance and requested that the band be polished and the scratches removed. It took a very long time for my watch to be returned, and the band looked the same as before. I am not satisfied with the service.

Firstly, Citizen Watches does NOT have a customer service department, only a repair department that handles ALL claims. I purchased a promaster from citizen on 2/13/26, arrived on 2/17 with one of the main drivers being "impact and shatter resistant", as well as their claim of "30-day money-back guarantee". What can possibly go wrong? Within the first 3 days the watch fell off the counter and the crystal shattered for which I was told to send it in for an "assessment" (my cost) so they could determine how far the watch fell and how fast, really? And that would determine if it was covered under warranty.

I sent an 8-year-old watch in for repair at their factory repair location in Texas. They received my watch for repair on July 28, 2025!!! Roughly 6 weeks later they billed me over $300 to repair my watch….another 6 weeks has passed, and nothing has been done. They contacted me on October 1, and said they were waiting for parts for the repair.

I purchased the law enforcement thin blue line watch. It is a nice watch and it works well during the day or in a well lit building. But at night, the watch is worthless. There is no internal light, the hands don't glow at all and you cannot see the hands to tell time in the dark. The customer service department was no help.

Worst customer service imaginable. Sent in watch to repair a scratched crystal. That was three and a half months ago. Still no watch. Just a repair charge. Not sure I'll ever see my watch again. Don't ever send them your watch for repair, even if under warranty. Better off paying a professional repair service.

If you love Citizen watches that is good but remember eventually you have to deal with their service department for new bands, links and other parts and they honestly are horrible. After dealing with them for over 8 weeks and having two different people in parts send the incorrect watchband after providing the correct serial numbers both bands they sent two months apart did not fit and yet they expected for me to pay for shipping back even though I am at close to 3 months without a watchband for the watch that I paid for and they told me twice both of them would fit.

I highly regret purchasing this watch, as it has proven to be a poor investment. I bought it in 2023, and shortly after A YEAR, the stem and crown detached from the watch. I sent it in for repairs, only to be informed that this issue was not covered by the warranty. Here are the major problems I've faced with owning a Citizen watch:

This is a nice watch! The watch face is easy to read. The day, date and time are easily changed. Overall a great little watch with a mesmerizing dial. Wears really comfortable and the recessed crown is a nice wink towards mid 20th century watches.

I bought Eco Citizen watch 2 years ago with a 5 year warranty. Watch band broke after 1 year. Used glue to fix, lasted another 6 months, tried finding another band with no success. Took it to a watch repair and waited 2 months, band cost 75.00 and was told watch had stopped working and needed a new part and would cost another 75.00. I told the watch repair that watch had 5 year warranty and that I would contact citizen. Was told to send it to them for another 20.00. I waited 3 weeks after they received watch and asked them what was going on with my watch. They said they would get back to me.

I am really happy with my recent purchase from their shop. Their jewelry can elevate and basic look... The thing I love about their jewelry so much is they are very minimal and goes with every outfit...

I had a very good experience visiting this store. Lots of collection in beautiful designs. Great assistance provided by sales representative. They had spent almost 3 hours assisting till I got the jewelry item that I needed. I am very happy to visit this store!!!!

Recently purchased the latest model watch... I have been wearing that every single day since.. It is a sophisticated watch which elevates the look of any outfit... It is so beautiful in its minimal designing... Great purchase.

I purchased my Citizen watch model A160-H16331 in March 1999. It is my only watch and I wear it every day. Some of the luster has gone with wear but it has never failed me. As I write this review I am74 years old and I am seriously considering leaving it in my will as I suspect that it may outlive me. Great product!

Brought myself a Red Arrows Eco Drive watch 3 years ago, saved up for it and did my research and payed £400 for it. Took it out of box and the back came off. Sent it to Citizen for repair under warranty. Was told the backs don’t just fall off so it will not be covered under the warranty. Wanted £150 to put the back on. Still have it at citizen. So save your money and buy a different make.

I bought a gold tone women's watch when I lived overseas. The watch looked good in the display case and even better on me. After a short while, the gold color began to fade and show the silver underneath. It was a wind up watch and after a short while, I couldn't wind it up anymore. At the time, the watch cost the equivalent of $200 USD. What a waste of hard earned money. I have never bought another Citizen watch again nor would I ever. There are cheaper brands on the market, that actually last longer! Lesson learned, so for the learning experience alone, it was worth wasting the money.

I got this watch for 25 years service. I could not get the band resized for 5 months so it sat open-boxed on my bedroom desk. When I got it sized, I discovered the battery had gone flat. I looked up recharging in the manual. They recommend fully charging it. Here's how: 11 hours in bright sunlight or 40 hours in cloud! Worse is charging it indoors - 200 to 800 hours depending on light source. The latter would be under 500 lux, the brightness of an average office! You can charge it a few inches from a 30 watt fluorescent light - forget the number of hours, but I calculated the electricity needed to charge it was about $10.90 per charge.

I bought an Citizen Eco Drive Super Titanium watch online through Roger and Hollands' website. I have been buying citizen watches for the last 30 years. I have only bought 4. This was my 5th. I had it for 4-5 months and the crown just fell off. Roger & Holland would not fix it. Neither would Citizen. I am surprised that either company would not back up their product. They have both lost my business.

I bought an eco-drive Citizen watch from the Bay. After about 7 months, I saw condensation inside when cold. There is no warranty from The Bay. For using the Citizen's warranty I have to send it to the US. As they mentioned in their email, they would check the problem and give a quote to repair it. It means no warranty. Anyway, it stopped working today. Just one year worked. Don't waste your money buying this watch.

Purchased a Citizen watch - eco drive many years ago and it was wonderful but the stem finally broke. Sent it in to Citizen watch company. They could not fix the stem and did not have the same watch to replace. So they offered me 50% off regular priced watch. Ok, went on website, you are to choose 3 watches in the order of your preference. Picked 3. Got email back - not one was available. Actually 2 were discontinued. What. You have the pictures on your web - but they are not available but even discontinued. Why have the pictures. Went through process again.

I bought a eco-drive watch during the police academy in Missouri. I had the watch less than a year. I was playing with my kids in a kiddie pool and realized that that there was moisture behind the face. I dried the watch and a dial fell off the watch. When I sent the watch in they denied my warranty and told me I would have to pay to fix it. They also said that my review would be deleted automatically. I have a 20$ watch that has lasted longer than a 450$ watch. I would tell any of my LEO brothers or sisters to stay away. Junk.

I purchased an expensive Citizen Eco-Drive watch (value $550) about 4 3/4 years ago. The watch has a 5 year warranty. The watch stopped 4 months ago. It is a solar watch that stopped taking a charge. I’ve tried contacting Citizen Watch Company by both the customer service number on their website and by email to site on their website. The voice message on the website refers you to the email address. I tried that and the number for repair. I received messages back saying that the messages could not be delivered. Very frustrating.

When one of the link pins in my Citizen Eco-Drive watch stopped working, it was surprisingly difficult to fix. At 9:01 am EDT on 12 July 2019 I tried calling (905) 415-1100 to try to reach Customer Service, to request a replacement watch link. I was put in a queue, and amongst numerous announcements I was invited to arrange a callback; however, I was also continually reminded that my estimated wait time was "zero minutes", so I kept waiting. Confusingly, the message also said "We are experiencing greater than normal call volume" -- this made little sense with an estimated wait time of zero. After nearly 20 minutes I gave up.

I purchased cb5848-57l and it is defective. It is impossible to tell time when it is dark conditions. All I get excuses from customer service but no help to solve. I also get inaccurate information regarding AEHUT LL dealership who also refuses to help or exchange for watch with digital display light JY8101-52l.

Bought a new Citizen watch and after about 2 weeks noticed that it was losing time (around 25 minutes). I reset the watch and monitored it and found it was in fact losing approximately 15 minutes per week. Returned it to the shop and they sent it to citizen for repairs. Around 4 weeks later I got a message stating that the watch was faulty (go figure) and that it would take up to 45 days to repair. Turns out that Citizen have had my watch for longer than I did. It was not an expensive watch and for the life of me I cannot understand why they did not just replace it rather than make me wait months for repairs.

I purchased a Citizen “CC7005 – 16G” Eco-Drive Men's 100th Anniversary Edition watch from Woodbury outlet store. I purchased this watch around 2pm on May 1st. However, after considering the watch’s size and the price, I decided to return it around 3:30pm on the same day. The store sales person said that there is a no-return policy. Nevertheless, when I purchased the watch, the sales person did not warn me that all items are not returnable.

Bought this watch several years ago and it never worked right. Sent it back to the factory in Torrance to fix it under warranty. They had the nerve to charge me for a cracked crystal (which THEY damaged) and it still didn't work right. Unethical service and a garbage product. I rarely write complaints but this review is overdue and am frustrated that I threw good money away on an attractive doorstop. I just gave up on this lousy watch and went back to the same Seiko I've been using for 30 years.

I love the Citizen Eco-Drive It’s the second one I've owned. No batteries or winding, waterproof. Great watch and very accurate as well. Very stylish both as an everyday watch or evening watch.

This instrument is handsome, the sapphire crystal is very durable and scratch resistant. Keeps perfect time. I thoroughly enjoy not having to wind the thing, or change batteries.

Great watch, but sometimes a little difficult to reset time, day and date if the month isn’t exactly 31 days. Also, the adjusting knob is a little hard to adjust for the correct time of day, the correct day of the week and the correct number of the day of the month.

I'm VERY rough on watches and they usually fall apart fairly quickly on me. I do a lot of landscaping and gardening, and am clumsy, in general. I bought a Citizen solar-power watch and it lasted so long, I finally had to give it away to a friend who didn't need reading glasses. She loves it and it's still working for her... I got another with a larger face, several years ago, still working, even though it gets knocked around daily! I bought another, dressier one and it's still going too! And never having to buy a battery is a tremendous perk...

I bought mine from a local shop about 6-7 years ago. Except for replacement batteries it has worked perfectly all this time. No problems. Adjustable band. I liked the pewter (look) and gold (look) which allowed for other both silver and gold earrings/necklaces, etc.

My Citizen Eco Drive is the best watch I have ever owned. No worries about changing batteries. I have two Citizen Eco Drive watches that I have owned for over 8 years. They have not missed a minute! I have owned lots of other brands and none can touch a Citizen.

Bought a Citizen watch at Costco 5 years ago. Have slept, showered & gone swimming with it! Accidentally, of course. Silver/gold band that goes with everything. Has always kept perfect time and I wear it constantly. Have been asked several times "is it a Rolex"? Most reliable watch I've ever had.