Bonobos Reviews

Received Bonobos Lightweight Joggers less than a month ago. Was away and finally wore them a couple of times. Then laundered them according to the instructions provided resulting in pant legs that are now 3” shorter, thus rendering the garment unwearable. Because the Bonobos return policy only includes unlaundered products, I have no recourse. Will not purchase another Bonobos product. Also, these are not “lightweight” joggers as advertised. Pretty heavy, actually.

I was given a chinos pant as a gift and after the first use the zipper broke and will no longer close. I went to the store to see if they can exchange the pant and also called the customer service number. Neither would resolve the issue with the defective product unless I had the order number. I am not comfortable asking the person that gave the gift for the order number, just seems like an odd thing to do for me. I am not asking for money back, just to fix the defective product. I guess I'll end up throwing it in the trash and not buy future Bonobos products. There are plenty of competitors with better customer service with issues.

I order a suite weeks in advance for a very special occasion so I was trying to track it through their site which directs you to DHL and the tracking # wasn't successful and that has happened to me with every order I have ordered with Bonobos. Long story short, I checked the site again and it said my order was returned so I called their unprofessional 1-877 # and after several weird/sketchy, attempts I got the least helpful sympathetic person I've ever talk to in customer service!!

Last night, I learned of this company while searching for new jeans and decided this would be a good choice to try since the style is the type I like and the prices weren't too steep. This turned out to be not such a good choice. Firstly, before ordering, it took several tries to enter my email for the 15% off coupon for new customers. Okay, not so bad, websites have issues sometimes and it worked in the end, so now I'm excited for my new jeans to ship soon.

Lol. It is comical how difficult it was to coordinate an order for my groomsmen. I had to call all 6 individual Bonobos stores where my groomsmen got measured and authorize the payment for their suit. In many cases, the store had not saved their home address (??), which I needed to look up during the call. In two cases, the store's phone had a terrible connection (**??) and I asked the associate to call me back on their cell phone because we were having trouble communicating. In one case, the store did not actually save the groomsmen's measurements when he came in, and asked him to come back in to get remeasured (they offered him a discount on a future purchase as a make good--lol).

My review is not on the product. I think the product is good. I received my order today, August 11, 2022, at 1400. I tried on my pants and noticed I needed a different size and fit. I signed in to my account to start the process and started a chat to ensure I was doing the return correctly. I realized that those items were not in stock because of the three different types of pants I ordered and the different sizes and fit I needed. I then spent some time reviewing the site and decided on three types of pants and decided on purchasing five pairs of pants. I then went to check out, but I wanted to make sure I could still use the mid-summer discount that I used on my first order. I mentioned this because when I made my first purchase, I was told I would be able to use the discount if I had to return the items.

Turns out they had cancelled the item and notified me of that at the time. However, I stand by the horrible customer service because they could have easily responded to even one my inquiries over the past 8 weeks to remind me of that.

Hello, this has never happened in my online shopping experiences, I paid for 2 pair of jeans yesterday via Paypal, they were supposed to be on the Paypal buy now, pay later program, that did not happen. I was charged for the 2 pair of jeans, I have no receipt from Bonobos, they took out money from my account, I called Paypal and they have no notice of the money going through their system, the clothes I selected are still in my cart. Bonobos, does not have a customer service agent available on the weekend...shame on them! Either you refund me or make sure that you mail me my two pair of jeans... This is just very weird.

I loved Bonobos! Pretty much all my clothes were from there. This changed last May. I ordered pants while they were having one of their sales. I have been ordering from them for many years with the same size pants. The pants I received were at least two size smaller. They used the same size tags. I took pictures and showed how their own same cut was different. I received NO response. I commented on their Instagram photos, NO comment. Days later someone messaged me on Instagram saying that someone will email me. That was approximately 40 days ago.

Title says it all. They “miscounted” according to their customer service where they tried to offer me a discount code (equal to one I used on this item, nothing more) to order a different item. Took three weeks for them to let me know they didn’t have the trunks which I was ordering for 4th of July. When I asked, they did eventually offer expedited shipping but that would only kick in after it left their warehouse, of which they could not give me an estimated timeline. It’s minor but just never shopping Bonobos again.

I want to start the review by saying the product itself, when finally received, is a good quality product, and I am happy with the pants and shorts purchased. My issue lies in everything outside of their product. They start by stating on the website that they are busy and orders will take a while to be shipped. This is okay that it is told to the consumer upfront. What is not okay is receiving an email that says your order is being prepared, waiting two weeks for shipping confirmations to have the order show up unexpectedly because it was shipped with no tracking information.

Horrible company! Wasted three months of my time on two orders that eventually got cancelled from their end. Never received ONE product. I felt they thought I was lucky to get refunded. Don’t rest easy once you’ve received a confirmation email. They will charge you and you’ll sit for a month waiting only to receive an email refunding you.

Read the most recent reviews, they echo my sentiments. Bonobos was a fantastic company with excellent service until about 2018. Since then it’s gone from bad to worse. Delivery dates change randomly, email support will not respond, and the advertiser online chat function is never available. Bonobos has hundreds of dollars of my money, and I have no confidence I will ever get my clothes, and no option to cancel the order and get a refund. The other reviews from the last two years tell very similar stories. This company has stopped providing service or, indeed, sales. Please do not make the same mistake we’ve all made here.

I will start by saying my fiancé loves Bonobos clothing and especially the specialty sizing options. For that reason, it was never a question that he wanted to order his wedding tux there. He started shopping a year in advance, but no matching pant/jacket combos were available in the sizes he needed. Thinking we had plenty of time, he signed up for the product waitlist. Fast forward to just three months before the wedding, and not only do we still not have a matching jacket and pants, but he has had over three orders canceled after getting a notification it was in stock on the waitlist.

Ordered an entire line of clothes. Nothing fit and returned it all. I ordered and second time and they delayed and delayed it until I just gave up and canceled altogether. This company sucks. It used to be good. Not anymore.

I can't recommend enough that you stay away from Bonobos. I went into a guide shop to get fitted and ended up ordering my wedding suit from them. I received the suit jacket in a timely fashion and was told the pants would arrive shortly thereafter. After going back and forth with their customer service team I was informed the pants were never in stock to begin with - so I was sold a product that they never even had. There are plenty of other brands out there and I'd recommend looking elsewhere to avoid the headache this place brings on. One of the worst customer experiences I've ever had.

Purchased an item on sale along with several other regular-priced items. Sale item was clearly mislabeled and more than one size smaller than the label indicated. This was obviously an error by the manufacturer. Because it was a sale item, they will take it back and or send the correct size. They will not even acknowledge or reply to several requests by phone and submission to customer service.

I placed a $300 order on 12/2 for the majority of my bf's Xmas gifts, which is 22 days before Xmas! You would think that's plenty of time to get my order on time. It was shipped on 12/16 with a notification that it could take 10-11 business days from that point on. It's 12/21 today, so I figured I should check the FedEx tracking info, but there are no further updates from FedEx since the order was placed on 12/16. I contact support and receive an automated response saying that not only are they so busy with messages from frustrated customers that they probably won't even be able to reply to me. They promise that every order placed before 12/13 is automatically updated to faster shipping, but that doesn't seem to be the case since my 12/2 order has an ETA of 10-11 business days.

I purchased a pair of pants for my partner 9/29. A few weeks went by and I called the 800 number. No one picked up and the suggestions were an email or a live chat. I sent an email inquiry with all the pertinent information. A few more weeks passed, with no reply, no emails in any folders. I finally reached out to live chat which was painfully slow, it almost seemed like the person was managing many live chats at once. They told me that I should have received an email in one of my other folders, but I did not and rechecked after that suggestion. Super frustrated with the lack of help but I can't get mad an overtaxed customer service rep. Years ago this company used to be good, now it's riddled with shipping delays and terrible customer service. Their position was "it's not us, it's you, you need to check your email, you missed it." We'll take no measures to make it right.

As a long time Bonobos customer it's disappointing to write that this isn't the company it used to be. Shipping delays are horrific and customer service next to nonexistent. I would no longer order anything from them and would advise anyone to get ready for potential long delays. There is no longer customer service numbers only online chats with uniformed telephone persons. It's really tragic since I have bought so much from them and generally love their offerings. No longer a customer. Sad

I bought about 10 items in different sizes figuring I would return the ones that didn't fit (they give you free return shipping), and Bonobos only refunded 2 out of the 4 I returned. ALSO, there was an item that was out of stock, and I got an email saying it will be canceled and refunded. I just checked my credit card and they never refunded the item that they didn't have stock of. MAKE SURE YOU CHECK YOUR CHARGES AND RETURNS. I love their stuff but I expect more from a company that focuses on online retail.

I am an old customer of Bonobos, since 2013 been wearing their clothes. I made purchase of 7 polo shirts 2 weeks back from Boston store. When I received the parcel, I without checking them put them in my bag, as I was travelling out of USA. When I reached back, open them, I was very, very disappointed with the quality of T Shirts. Very disappointed. I hope bonobos will improve its quality.

We bought a suit a week before it was needed. We spend more than an hour at the store fitting and selecting the suit. We made the order and paid for expedited delivery. Little did we know that the store actually has no information about whether or not the items are available! A day before the deliver, we receive an emailing notifying us that the pants ordered was cancelled -- they do not actually have the pants for the suit we bought! DO not order from this store if you actually need an item by a certain date. They have no information on whether items exist in their storage.

I received an email: "We believe an unauthorized third party may have been able to view some of your account details, including your contact information and encrypted password." Totally unacceptable. It's 2020 and online shopping has been around for 10+ years. In 2019, you claimed my order would be protected. Now my information has been exposed a year later...Any company as large as yours should be able to invest necessary funds to prevent this.

I ordered 2 pairs of dress jeans for a trip that was 16 days out. I immediately received an email stating they had received my order and would update me once the items were "out the door". After a week with no updates, I contacted customer service for an update and was informed my shipment was "estimated" to be shipped in another 5 days. I ordered items from three other websites on the same day for the same trip and received all of those orders within 7 days. All I received from Bonobos was excuses. I do give them great marks for the immediate cancellation of my order and will update on the amount of time it takes to receive my refund. Do NOT order from Bonobos if your order is time-sensitive and when I say time-sensitive, I mean within 2 weeks.

Hello, I have struggled for years to find a pant fit that fits my husband. He played sports all his life and as a result his thighs were bigger than usual. I have tried Athletic Fit for Stretched Washed Chinos and Travel Jeans and Weekday Warrior Dress pants - and now we are loyal customers!!! It fits perfectly his his thighs! The quality is amazing! The look is sophisticated and chic!!!! We will move on to trying other products like dress shirts and summer outfits! But now this is his designer of pants!!! My husband is 38 in waist and 32 length. I got him an Athletic fit and it was perfect! True to the size!

Their website for international orders added over $40 in hidden charges which only appeared after payment page. Contacted customer service (5 days for a reply) who was completely unhelpful. Terrible.

I went to a Bonobos guide shop for sizing and to check some of their items. The salesman told me I would get a 20% discount on my first order placed. I put three polo shirts into my shopping cart, and when I entered the first-time buyer discount code, I received no discount. I asked Bonobos customer service about this and they said that the discount only works for unbundled orders, and because I had bundled the three polos, there would be no discount. They further told me that I could apply the discount to a single polo instead of buying the bundle. A single polo shirt with a 20% discount costs $54.40, which is more than what bundled polo shirts cost ($48 each). So the "discount" code is actually a markup.

The first time we bought your shirts my partner found them of really good quality, so asked me to buy more of them. However, the service in Seattle has been completely horrible! The guy in the shop managed to order the wrong shirts to the wrong location! He entered all the details and submitted everything without confirming with me. I noticed the issue straight away and showed it to them. I gave the correct details (they were having network connection problems as well) and left as it was taking them ages to do anything and was reassured (he said "100%") that they will be able to fix it.

I went to a Bonobos guide shop to try on some of their clothing. I really liked the look, feel, and especially the cut of the chinos and the shirts. I say that they had 3-6 shipping, and so I ordered. It took ten days for their clothes to get to me, meaning I ordered on a Friday, and they were scheduled to arrive on a Monday a week later. To me, this is just way too long for an online purchase. When I buy things from England, they take this long. No reason for my order to take so long. I think I will send them back, or else just not buy from them anymore. Be prepared to wait forever for your clothes. It looks like they don't do business on weekends either. They clothes weren't even shipped out until Monday. Overall, the clothes are decent, but pricey; however, their customer service isn't a match for their price.