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I received an email: "We believe an unauthorized third party may have been able to view some of your account details, including your contact information and encrypted password." Totally unacceptable. It's 2020 and online shopping has been around for 10+ years. In 2019, you claimed my order would be protected. Now my information has been exposed a year later...Any company as large as yours should be able to invest necessary funds to prevent this.
I ordered 2 pairs of dress jeans for a trip that was 16 days out. I immediately received an email stating they had received my order and would update me once the items were "out the door". After a week with no updates, I contacted customer service for an update and was informed my shipment was "estimated" to be shipped in another 5 days. I ordered items from three other websites on the same day for the same trip and received all of those orders within 7 days. All I received from Bonobos was excuses. I do give them great marks for the immediate cancellation of my order and will update on the amount of time it takes to receive my refund. Do NOT order from Bonobos if your order is time-sensitive and when I say time-sensitive, I mean within 2 weeks.
Hello, I have struggled for years to find a pant fit that fits my husband. He played sports all his life and as a result his thighs were bigger than usual. I have tried Athletic Fit for Stretched Washed Chinos and Travel Jeans and Weekday Warrior Dress pants - and now we are loyal customers!!! It fits perfectly his his thighs! The quality is amazing! The look is sophisticated and chic!!!! We will move on to trying other products like dress shirts and summer outfits! But now this is his designer of pants!!! My husband is 38 in waist and 32 length. I got him an Athletic fit and it was perfect! True to the size!
Their website for international orders added over $40 in hidden charges which only appeared after payment page. Contacted customer service (5 days for a reply) who was completely unhelpful. Terrible.
I went to a Bonobos guide shop for sizing and to check some of their items. The salesman told me I would get a 20% discount on my first order placed. I put three polo shirts into my shopping cart, and when I entered the first-time buyer discount code, I received no discount. I asked Bonobos customer service about this and they said that the discount only works for unbundled orders, and because I had bundled the three polos, there would be no discount. They further told me that I could apply the discount to a single polo instead of buying the bundle. A single polo shirt with a 20% discount costs $54.40, which is more than what bundled polo shirts cost ($48 each). So the "discount" code is actually a markup.
The options presented to me were -- make a regular bundled order with no discount, or make a "discounted" single order at a 13% markup.... Sounds like a great deal for the first-time buyer, doesn't it? Don't be fooled, folks. Bonobos makes a nice 20% offer to get you to their website -- just don't expect that they'll actually honor their offer.
The first time we bought your shirts my partner found them of really good quality, so asked me to buy more of them. However, the service in Seattle has been completely horrible! The guy in the shop managed to order the wrong shirts to the wrong location! He entered all the details and submitted everything without confirming with me. I noticed the issue straight away and showed it to them. I gave the correct details (they were having network connection problems as well) and left as it was taking them ages to do anything and was reassured (he said "100%") that they will be able to fix it.
I got an e-mail later on that evening that they did not manage to fix the issue. So I had to pick up the wrong shirts from the wrong location only to go directly to the airport and have to pay for international shipping as I was returning them from the UK. I have a confirmation noting that the shirts were delivered to Bonobos Returns on the 19th April (now it is 29th), but I still have not received neither any confirmation nor my money back. Honestly, this is the worst service I can remember in my life.
I went to a Bonobos guide shop to try on some of their clothing. I really liked the look, feel, and especially the cut of the chinos and the shirts. I say that they had 3-6 shipping, and so I ordered. It took ten days for their clothes to get to me, meaning I ordered on a Friday, and they were scheduled to arrive on a Monday a week later. To me, this is just way too long for an online purchase. When I buy things from England, they take this long. No reason for my order to take so long. I think I will send them back, or else just not buy from them anymore. Be prepared to wait forever for your clothes. It looks like they don't do business on weekends either. They clothes weren't even shipped out until Monday. Overall, the clothes are decent, but pricey; however, their customer service isn't a match for their price.
So, I had read multiple reviews about "Bonobos" and decided to give them a shot. Here's my experience: Went to the website where I was immediately informed of their "SALE". I selected two pairs of pants (same size, different color) and paid for them (around $90, good deal right?). They arrived while I was out of town so I cannot comment on shipping time (good or bad - I was gone two weeks). I opened the box. They were packaged nicely and I'm thinking "Oh, these look nice. I made a good purchase." First pair I try on won't even come close to buttoning (barely got them pulled up) and I ordered 1" bigger than I normally wear. Big disappointment. SO, even though they don't fit, I try the second pair (just in case).
Second pair? Fit great! Even had a little room in the waist. Couldn't be happier. So, I go the website to exchange the first pair. NOPE. They do not allow returns or exchanges when you order anything on sale (even though they advertise it on their website HOME page as "Free Shipping, Returns & Exchanges Free shipping both ways.") so, I paid $90 for a pair of pants I actually like and a pair of pants that may fit a person 5" slimmer than I am. Not a good deal at all after all. My conclusion: If you can try them on IN STORE, it may be worth it. ONLINE? Absolutely not! Caveat Emptor, my friends.
They have high quality products. They are pretty original and stand out in a crowd. Overall, the main reason I like this brand is their consistency with quality. There is always a piece that I can get and wear with many different moods or looks. Also, it's easy to piece together unique outfits that are still on trend.
I like how they ship quick and easy and have a guarantee on your order. No matter what it feels like you're getting a good deal and are feeling safe you won't lose your money and get scammed. There is always a safety net. Maybe, Bonobos should make it more convenient and easier to make orders and have notifications when your delivery is at your door. And also could make a feature where you could looks at size charts on the site to make it easier to look at sizes when you're choosing some apparel. And have more promos and maybe some more coupon codes or promo codes. Other than that, I always get my order and am satisfied with what I get and have pretty much never got a bad order of not being happy with what I got. It is an overall great company and concept and I hope they continue to grow and sell.
I like the style of clothing. They have a large selection of goods too. The colors are bright and vibrant as well. The catalog is full of the latest fashions. It was also easy to shop online with this product line and the greater selection. However, the children's clothing selection should be wider. I also don't like the catalog layout. Nevertheless, the company helps out the community with scholarships for at risk youth.
The clothing is of good to great quality and there is a wide selection of different clothing to choose from! Also the website is really nice and laid out well! It is one of the better clothing websites I have seen! My mom orders from Bonobos and we will continue to order from there. It has been a pleasant experience. The overall experience was very good.
It is very hard nowadays to find clothes that are fashionable, stylish and actually have a good fit, especially with menswear but Bonobos have seemed to eliminate that problem completely with their clothing items. They are an incredible brand of clothing and I am very satisfied. My overall experience with them is something that I am proud to brag about and I am sure to tell other men about Bonobos anytime that I get the chance so they can experience the greatness that Bonobos offer as well. I would never be embarrassed to be seen sporting their items. In addition, when you take into account the quality and appeal of the items you cannot go wrong for their affordable price. And anytime that I order online I am always amazed by how quickly my package shows up right on my doorstep.
I've had a positive experience with Bonobos so far. They are an innovative company that provides one-on-one styling service. Their stores are clean and store associates were quite helpful. Their quality of clothing is also good and they deliver clothes. However, I feel that while they have lots of different styles to choose from, they are quite expensive.
I like that all their clothing comes in a variety of sizes and colorways. They make fun patterns that can work with pretty much any season. They rarely are out of stock with most of their clothing. I also like the attention to detail in most of their garments. They have great return policy as well and it is easy to deal with employees at their retail stores. They make it super easy to return items even if I had them longer than the original receipt date. It has been an excellent experience. But if they made their product cheaper I would be very happy. They need more of an internet presence as well and I would also like to see their stuff in more department stores.
They offer premium brands at an affordable price. I like how durable the clothing is and how well it holds up over a period of time. I also like the deals I get at the online retailer and the decent selection that they offer on their website. But maybe they could offer more variety of brands and have more discounts during the seasonal sales promotions. Also, if they offered a less expensive yet faster shipping option would be also nice. Nevertheless, it was a very positive ordering and shopping experience overall to me. The website is simple and easy to use and the site is that of a premium one. I will do business with them again in the future.
I love Bonobos very much. I like the specific emphasis suits, trousers and denim very much and it has everything I need. The quality of this product which I ordered is really good. I also like the services and delivery time, I got everything which I expect before buying this product. Everything is perfect but it will be more good if there are more unique products that others don't have and some awesome offer available. Nevertheless my overall experience was really amazing.
I really like the features of this website and I use it often. I have gotten so many articles of clothing over the past few months from this online store and I am very happy with it. I haven't had to return anything. The prices are somewhat high, though I know when I'm ordering from this website, I'm getting high quality clothing, so I'm willing to pay a little extra. My overall experience with Bonobos has been great. They always deliver on time and I am content with the shipping prices.
A satisfying experience. They have clothing that is high quality, comfortable and fits me perfectly. They have clothing for many different types of occasions and it has different types of high quality fabrics for low and expensive cost at a good value. But I would improve the variety of products they sell like more underwear, socks, t-shirts, belts, jackets and include more variety of fabrics in the clothing manufactured.
Bonobos is a different type company that the younger age group seems to like as it is different from the usual type clothes store that is encountered while shopping such as malls. Their eclectic styles are a plus and nice to wear and look at. But they also need styles for older people with larger sizes with sales and discounts with loyalty points. And it would be nice to have faster and free shipping.
Bonobos offers low prices which is what I love to have. It is always the best thing around in my opinion. The shipping is a little high but overall I have no complaints in the past. It is always enjoyable for me.
My experience with Bonobos was a good one. They have a wide variety of styles and colors to chose from, has all different kinds of clothing like shirts and pants and it's a good spot to shop around the holidays. I got what I paid for and it came in a timely fashion. It didn't come with any defects or anything wrong with the package. However, they have things that's priced a little too high on certain items, they have some pants that they are selling for close to two hundred dollars and that's a bit too pricey.
Very underrated store. Great designs and styles. Wide variety and great sales. Easy checkout process, good prices... Great experience overall. Wish they had a little better variety of winter apparel though...
I shop at Bonobos. It's a great store that has a lot of various styles and fashions for all types of the year, and I'd recommend it. It's a great experience every time, especially once you enroll in their loyalty club because you get all the perks that come with the everyday thrill of shopping there. The store is great and the sales associates are very friendly people.
The clothes are very nice. I could wear them with just about anything. And I always look good. Add more variety though. Selection could be key factor in one picking a brand and that is one feature they have to work on. But the clothes overall were great. And I would buy them again. It's always good to dress your sharpest. These clothes exude fashion and yell out color. I'm really glad I can buy from them.
It's got new things to offer all the time that looked good and are relevant to me. I like lots of the stuff to buy but I dislike their prices sometimes. Other than that everything was good. Bonobos is a cool new thing and it was a fun and interesting way to shop. Overall, the experience was great and I enjoyed it.
I love how easily accessible the catalog is, Bonobos does a really good job with allowing you to find exactly what you want. They pretty much have anything you can possibly think of. Overall a good experience but they could make this website and company a real competitor with slight changes to their company. Possibly a whole new rendition of their website. They could make filtering results easier like sorting the search results down to find what you actually want much quicker, new color scheme for the website too.
I like that Bonobos' site is simple to shop from. It's well organized and I can easily find what I need in one quick step and not have to search all over the place for what I want. And I was able to check out quick as well. It makes shopping pleasurable. They offer what I want and need, and provide it quickly too. I also like the selection overall.
My experience was fabulous. The return policy is excellent since you can return within 30 days. Also, the exchange policy is excellent since you can trade in within 30 days.
They are very durable, the color options are very nice, it helps me save a lot of money, and my family loves it overall, and so does my extended family. Sometimes the sizes do not fit me, some of the color options I do not like, some of the clothes are too expensive for the value and my family does not like some of the clothes. But it was a very good experience, the staff and employees were very friendly, I got a coupon which I used next time I had went to Bonobos. They are very generous people.
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