Bonobos

My review is not on the product. I think the product is good. I received my order today, August 11, 2022, at 1400. I tried on my pants and noticed I needed a different size and fit. I signed in to my account to start the process and started a chat to ensure I was doing the return correctly. I realized that those items were not in stock because of the three different types of pants I ordered and the different sizes and fit I needed. I then spent some time reviewing the site and decided on three types of pants and decided on purchasing five pairs of pants. I then went to check out, but I wanted to make sure I could still use the mid-summer discount that I used on my first order. I mentioned this because when I made my first purchase, I was told I would be able to use the discount if I had to return the items.

I ordered three pairs of shorts in May 2022. This was my first experience with Bonobos. About a week later, I received notice that my order has shipped--all seems fine so far. A package arrived a couple of days later with only of the items I ordered. A few days later another package arrived with one more item. The order status on the website then showed as 'delivered' although one item was still outstanding. I've contacted Bonobos at least three times by email with no response. I tried calling and the phone just rings several times and then hangs up. It's been nearly two months since my order and I neither have the item nor have been issued a refund. It's impossible to get any sort of answer/response from customer service. Not a satisfied customer.

Hello, this has never happened in my online shopping experiences, I paid for 2 pair of jeans yesterday via Paypal, they were supposed to be on the Paypal buy now, pay later program, that did not happen. I was charged for the 2 pair of jeans, I have no receipt from Bonobos, they took out money from my account, I called Paypal and they have no notice of the money going through their system, the clothes I selected are still in my cart. Bonobos, does not have a customer service agent available on the weekend...shame on them! Either you refund me or make sure that you mail me my two pair of jeans... This is just very weird.

I loved Bonobos! Pretty much all my clothes were from there. This changed last May. I ordered pants while they were having one of their sales. I have been ordering from them for many years with the same size pants. The pants I received were at least two size smaller. They used the same size tags. I took pictures and showed how their own same cut was different. I received NO response. I commented on their Instagram photos, NO comment. Days later someone messaged me on Instagram saying that someone will email me. That was approximately 40 days ago.

Title says it all. They “miscounted” according to their customer service where they tried to offer me a discount code (equal to one I used on this item, nothing more) to order a different item. Took three weeks for them to let me know they didn’t have the trunks which I was ordering for 4th of July. When I asked, they did eventually offer expedited shipping but that would only kick in after it left their warehouse, of which they could not give me an estimated timeline. It’s minor but just never shopping Bonobos again.

I want to start the review by saying the product itself, when finally received, is a good quality product, and I am happy with the pants and shorts purchased. My issue lies in everything outside of their product. They start by stating on the website that they are busy and orders will take a while to be shipped. This is okay that it is told to the consumer upfront. What is not okay is receiving an email that says your order is being prepared, waiting two weeks for shipping confirmations to have the order show up unexpectedly because it was shipped with no tracking information.

Horrible company! Wasted three months of my time on two orders that eventually got cancelled from their end. Never received ONE product. I felt they thought I was lucky to get refunded. Don’t rest easy once you’ve received a confirmation email. They will charge you and you’ll sit for a month waiting only to receive an email refunding you.

Read the most recent reviews, they echo my sentiments. Bonobos was a fantastic company with excellent service until about 2018. Since then it’s gone from bad to worse. Delivery dates change randomly, email support will not respond, and the advertiser online chat function is never available. Bonobos has hundreds of dollars of my money, and I have no confidence I will ever get my clothes, and no option to cancel the order and get a refund. The other reviews from the last two years tell very similar stories. This company has stopped providing service or, indeed, sales. Please do not make the same mistake we’ve all made here.

I will start by saying my fiancé loves Bonobos clothing and especially the specialty sizing options. For that reason, it was never a question that he wanted to order his wedding tux there. He started shopping a year in advance, but no matching pant/jacket combos were available in the sizes he needed. Thinking we had plenty of time, he signed up for the product waitlist. Fast forward to just three months before the wedding, and not only do we still not have a matching jacket and pants, but he has had over three orders canceled after getting a notification it was in stock on the waitlist.

Ordered an entire line of clothes. Nothing fit and returned it all. I ordered and second time and they delayed and delayed it until I just gave up and canceled altogether. This company sucks. It used to be good. Not anymore.