Bonobos Reviews

I have received superb service from Mr. Ryan **, Guideship Manager of the Buckhead store in Atlanta, Georgia, and his staff, including Chris. I am a hard-to-fit tall, thin person, and Ryan helped my wife and me select excellent fitting dress and workday slacks. We have bought 6 or 7 pairs of slacks during the past two years, and they are durable and present very well.

When Bonobos came onto the scene, they quickly became my favorite brand and the only pants and shorts I wore for years. The pants fit everyone and made any guy's legs and butt look fit - it was truly like magic. This took a turn in 2017 with the sale to Walmart. The jeans were still very good, but they started losing their magic then. I bought a new pair online in 2025 to see if they've improved since being sold off by Walmart. Somehow they've gotten worse! Very average fit, no magic. Very meh. Watching this brand destroy itself has been so disappointing. I hope they come back someday. Until then, I wear my pre-2017 jeans, shorts, and pants sparingly to help them last as long as possible. They still fit great and are my absolute favorites to this day. Bonobos also had customer service like no other back then. They were wonderful. It seems that has gone away too.

I recently visited a Bonobos store in the Midwest while traveling and was initially pleased to have the opportunity to try on their clothing in person. The store itself was small and somewhat cramped, with a limited selection of items available for browsing. Despite the tight space, I managed to find a suit, a few shirts, and a blazer. The fit in the store seemed acceptable, though a bit snug; the salesperson assured me this was the intended style.

Products are great. Customer Service is BEYOND terrible. I bought something in the wrong size. I exchanged and they sent me the exact size again. You cannot speak to anyone, only email support. They do not respond. I sent 4 tickets for one request. Get this, I get an email, we are overwhelmed right now, please re-submit your ticket. CRAZY!!! Finally got an email about my refund, more than a month later.

I was super impressed with the suit I purchased. From order to wearing it to work. The suit is great quality and fits perfect. Happily purchase more suits. I read on here some bad reviews. Made me nervous, but I would recommend to anyone.

Total garbage product. For $90 I expected the elastic in my swim trunks to last more than a few months. Don't buy this overpriced junk. I thought, if I splurged and spend some extra money they'd last me for a good long while. NOPE! Learned my lesson on spending so much swimwear. I bought the recycled Riviera Swim Trunks.

Received Bonobos Lightweight Joggers less than a month ago. Was away and finally wore them a couple of times. Then laundered them according to the instructions provided resulting in pant legs that are now 3” shorter, thus rendering the garment unwearable. Because the Bonobos return policy only includes unlaundered products, I have no recourse. Will not purchase another Bonobos product. Also, these are not “lightweight” joggers as advertised. Pretty heavy, actually.

I was given a chinos pant as a gift and after the first use the zipper broke and will no longer close. I went to the store to see if they can exchange the pant and also called the customer service number. Neither would resolve the issue with the defective product unless I had the order number. I am not comfortable asking the person that gave the gift for the order number, just seems like an odd thing to do for me. I am not asking for money back, just to fix the defective product. I guess I'll end up throwing it in the trash and not buy future Bonobos products. There are plenty of competitors with better customer service with issues.

I order a suite weeks in advance for a very special occasion so I was trying to track it through their site which directs you to DHL and the tracking # wasn't successful and that has happened to me with every order I have ordered with Bonobos. Long story short, I checked the site again and it said my order was returned so I called their unprofessional 1-877 # and after several weird/sketchy, attempts I got the least helpful sympathetic person I've ever talk to in customer service!!

Last night, I learned of this company while searching for new jeans and decided this would be a good choice to try since the style is the type I like and the prices weren't too steep. This turned out to be not such a good choice. Firstly, before ordering, it took several tries to enter my email for the 15% off coupon for new customers. Okay, not so bad, websites have issues sometimes and it worked in the end, so now I'm excited for my new jeans to ship soon.