Jeffers Pet

This is a company I have done business with for years. Over the past 3 years, the customer service and shipping have become unbearable. I can count on items missing from my packages which don't ship out for sometimes a week. I am told that I cannot get refunds for products I did not receive but paid for, because I used a gift card. Items that show availability on the website when ordered are often on indefinite backorder after I have ordered and paid for them. Issues are not resolved by calling or emailing customer service. What a shame that a once great company no longer takes care of its customers.

I made my first order with Jeffers pet. They post all over their site free shipping on orders over $49. My order was over that. When I was at the Paypal confirmation button I noticed the charges way in excess of my expectations. When I call to inquire they told me they didn't add shipping but they are forced to add shipping from UPS. That's not free shipping and that's not my problem. If they advertise free shipping then it should be free shipping. I don't care what happens behind their business. Nowhere during the checkout was I notified that additional fees are being added. Even up to the final press of the paypal conformation button did I know that they tried to sneak in shipping. This is bad business and a insulting behavior on their part. FREE shipping is free shipping. I don't care what you need to do on your end to comply with your promises.

Item became backordered 5 weeks. Never notified if wanted to continue order. Shipped notice sent, called as event passed requesting return label. Cust has to pay for all shipping returns even though company states returns if shipping error. Lost a large equine barn over rude customer service

I ordered a 25 pack of vaccines from Jeffers Pet Supply for the first time. When they arrived, they were shipped in an insulated envelope. The ice had melted and meds were not cold. They killed 12 pups. I still haven't even got refunded for my vaccines and as far as the 12 pups I loss, I guess that was an expensive lesson learned. I will never use Jeffers again.

I placed an order for two heating pads - one for my dog and one for my cat - on December 15, 2019. I knew the smaller heating pad was out of stock until December 30, but, because a family member had recommended the site to me, I didn't think twice about placing the order. I received the first heating pad on the 19th. December 30 came and went, with no word from Jeffers Pet. I logged into their website to see that it said both heating pads were shipped together. That wasn't true. I contacted them and was told that it was a clerical error and they apologized for the confusion. Then they told me the smaller heating pad wouldn't get here until the end of January 2020.

I placed an order for my puppy vaccines, waited almost 7 days for my order which was fine. I got my order and was shipped nothing more than 2 ice packs! I called customer service, they informed me that they would re-ship the order. The next day I got an email from Jeffers saying they were going to refund the price to my debit card. It has been over a week and I have not received the refund. I will not shop here again.

Products are good & price was decent. I shopped around at different sites for “Hay Where’s That” brand. I thought it was a good deal, but the shipping is slow as molasses. Will buy elsewhere next time.

I have been a customer of Jeffers for well over 25 yrs. I used to order by phone and when they went online I've ordered that way since. I have never once been disappointed with any products or customer service in all of those years. Their prices are always always lower than "pet stores" to the point I refuse to shop at any of them because I'm always disappointed in customer service, lack of knowledge and of course... pricing!

Customer service was able to recommend the product I needed based off the need I told them and they even gave me a discount for my troubles. The goods were what I asked for--grade A first class products at a great price. Customer service provided a excellent service to my needs and wants. I wasn't too sure about the prices at first but when I explored their website and saw all the great prices I knew this was gonna be my favorite site. They were able to recommend the products I wanted with all the information I need. Their knowledge of their products was very impressive.

Customer service is extremely helpful in that they answer any questions I may have without having to transfer me to someone else. They are also very friendly and do not make me feel there is a question I cannot ask. The quality of this product is very good. I would have to rate the quality of this service very high in that the price is well below what would be expected. The quality of this product easily beats others. The value for these products is extremely affordable. Most anyone can afford these services and I think they will be pleasantly surprised to see how well these services are. The company is very knowledgeable in the industry that they are working in. They seem a lot further in their industry experience than most other companies in that they keep their services very innovative.