Hungry Bark Reviews

His vet put him on a restricted Hills diet because she truly believes Hungry Bark caused this. We looked this profile, it's basic duck and turkey. Nothing special. We ordered his Hills Diet which came the very next day. The night before his vet visit, I had placed an order for his food, I sent an email to cancel it the next morning at 11 am. I heard no response. To get to anyone in their customer service is like pulling teeth. I got a hold of someone finally yesterday October 5. I explained I tried to cancel the order online and it wouldn't let me.

"Your order has been shipped." For a special order you are telling me you made his food overnight. They don't special order make anything. There is nothing special they do. They print a bag with your dog's name on it and fill it. The CSR told me, "Our food has a long shelf life, you can give it to him once he is better." This idiot couldn't comprehend the fact he is ALLERGIC to your FOOD. Why would I give it to him again after spending $4800 in vet bills since March and over $6000 in the past year.

They don't care about your pet, they have no knowledge of food allergies. The manager said she never received an email; but She is responding to me on an email I sent out less than 12 hours after placing the order. DO NOT ORDER FROM THEM!! If your dog has food allergies talk to your vet for recommendation. WORST MISTAKE OF EVER GIVING THEM BUSINESS.

MY question is...HOW is it customized when I can go to their website as a guest and click the button down for a large bag of beef protein mix and it will ship to me and it will look EXACTLY like the one I have that I am trying to return.... There is nothing about adding anything specific to my dog as they are sold as separate entities. If I compare the ingredients and the serving of the bag I have and the new bag that I order without a profile on their account, IT WILL MORE THAN LIKELY BE THE SAME and not tailored to my dog. The customer rep on chat could not answer my question about how it is customized and said a manager will get back to me....

Also... their guarantee states as written on their website "we offer a 100% refund if your dogs don’t love them on their first try! In the rare case you or your dog aren’t thrilled with our products, you can request a refund here, or reach out to our Customer Service agents who will be happy to address your concerns. You’ll receive a 100% refund on your purchase price, and, if you bought multiple bags, just send us the rest back unopened. We’ll take care of the rest." I SAY THIS IS A FLAT-OUT LIE!. I cannot even return a stock item of a bag of protein mix in that they sell by small, med, large on their shopping side of the website that asks for no customization but they are saying that you accept the personalized dog food that people request? How does that make sense!??

I was not even asking for a return of the dog food that I did have customized for my dogs even though they didn't "LOVE IT" but they won't let me return something that they claim to be "personalized". I just went to their website as incognito tab and didn't sign in and just went to their shop option and clicked a size small of the beef mix into my cart and now it's asking for my money.... This is where my main confusion lies... You accept customized dog food returns but because the mix I bought is "Customized" you can't accept it? I do not recommend this company at all, I do not trust them and will never order from them.

Original Review: April 15, 2021

Updated on 04/16/2021: I ordered custom kibble for my dog on April 1, 2021 with an interval of 4 weeks for subsequent orders. After meticulously following the steps they recommended in introducing their kibbles to my dog, in the end my dog didn’t like it. I was going to cancel future orders but I thought I had 2 weeks to do so before they send the next batch. Today, 2 weeks later they charged me for the next batch which they said had been processed already! Two weeks early??? This is very poor customer service. Also, in response to another reviewer Hungry Bark said that they would refund the reviewer’s first order of custom kibble. In my case they said they wouldn’t because it was custom order! Very disappointed.

Original Review: Beware before you buy anything from Hungry Bark. They will not refund your first purchase because what you bought (and you are cleverly led to it) is “custom.” My dog didn’t like his food. On their website it says that they will refund your first order within 30 days if your dog doesn’t like the food.

Here is Bruce's response from Hungry Bark:

"As for returning the items, the agent whom you spoke with earlier was correct that we can only refund the first order of a Custom Meal Plan. We've gone ahead and done that and stopped your subscription, however we cannot refund the second one as well so there is no reason to refuse the delivery. Since the food would only go to waste if you returned the shipment, if you will not use we recommend donating it to your local shelter.

Please let me know if you would like to try one of our other recipes and I'd be happy to send that long with a free mix-in.

Your Hungry Bark Customer Experience Team"