Canine Corral

Canine Corral knowingly sold us a sick puppy. Once we noticed issues with her respiratory system, we immediately took her to the animal hospital they pushed us to utilize, the Animal Center LI. It is obvious that Canine Corral sells sick puppies in some sick scheme with this hospital. At this "vet," we were informed within minutes that she had kennel cough, pneumonia, and an intestinal parasite. This is all after the Canine Corral "veterinarian" OK'ed our puppy to come home 3 days after the purchase date. She could not have contracted this within our home as we have no other dogs and she never went outside.

As is proper protocol, we informed Canine Corral of our puppy's highly contagious illnesses as they have many puppies in their store. For the first few days they had been in contact with us regarding the puppy's status but once we informed the store of her highly contagious illnesses, they stopped contacting us until we decided to forcibly remove our puppy from the Animal Center LI due to their gross negligence and horrible communication about the health of our puppy. While in the care of the Animal Center LI for five entire days, our puppy's health deteriorated to the point that she was unrecognizable, alike to a living corpse.

Immediately after we notified the Animal Center LI that we will be moving our puppy to another hospital, Canine Corral called us and demanded that we "keep our puppy there" because "this is normal for puppies adjusting to a new home." While this is not a review of the animal center, they should not have shared my pet's health information or my decisions regarding my pet with the store I bought her from. We were bombarded with attacks from both the store and the animal center they work with, while all we wanted to do was help our angel survive the horrible situation she had been put into and get her the proper care she deserved.

As per state law, Canine Corral was obligated to reimburse us for the veterinarian bills at the new hospital because they sold us a sick puppy. It took days and countless calls with multiple people to finally speak with their only manager. Not only was our new puppy dying, but we were hit with more bills because the initial care they recommended was nowhere near what our puppy needed and we needed to work with the store to facilitate this process. The service provided by the store during this difficult time was highly unsatisfactory and lacking in every aspect.

Unfortunately, our already sick puppy had gotten even more ill at this animal center, and we chose to humanely euthanize her just two weeks after welcoming her into our home. A few days later, Canine Corral AGAIN contacted my grieving family attempting to save face, offering to give us another puppy for free. They even stated we could have our puppy's siblings "to feel closer to her." We were not aware Canine Corral knew of the passing of our puppy. We did not want to communicate with them any longer as we were traumatized and mourning the death of our puppy. We declined their offer because we could not go through this terrible experience again.

If I could give 0 stars I would. The experience my family and I had with purchasing a puppy at Canine Corral can only be summed up with one word: devastation. Do not purchase a pet from Canine Corral and DO NOT use their recommended animal hospital, the Animal Center LI, unless you want to lose your pet in one of the most devastating ways possible.

I hope this isn't happening to other customers. What she is doing is bad practice. Canine Corral came highly recommended. This is my first purchase and it's disappointing to be handled this way. Don’t fall for their bait and switch tactics go to Shake a paw! In addition I just found out that a mixed breed should never be $3,000. They are charging double the price of what the dogs are worth.

The dog was struggling for a week and many phone calls to Canine Corral fell on deaf ears. They told me I needed to contact the manager. Well the customer service manager should be reported and her name is Jessica. She never returned phone calls and questioned if I didn’t pick up my phone when she was told to by Canine Corral because I kept on calling them to do something about selling me a sick dog. Jessica was so obnoxious and rude. Why would she be a customer service rep and can’t speak to customers.

This place is so dishonest and made the vet change her report s to just a dog with congestion. Canine Corral needs to be shut down for treating the dogs like a money making business providing false information to customers. I believe this is called a puppy mill. All the reviews state that they sell sick dogs. They don’t care about the puppies and their paperwork is a scam. Please spread the word and speak up. This shop Is a puppy mill. Too many complaints. Enough is enough!

We were under the impression that the stool color was one of the three liquid vitamin we were told to give him. But gut told me differently. We monitored his behavior, his temperature, etc. Tuesday my son kept a very close eye on him. Then we noticed he got worse. We rushed him immediately to West Hills Animal Hospital. Sadly we were educated on and received news that he had Parvovirus and Hypoglycemia.

At 2:35 am Wednesday, March 29 morning, Sinatra did not make it. This is EXTREMELY UNFAIR and INHUMANE to expose and sell sick puppies. Not only has our wounds reopened from losing a pet but now our senior Chihuahuas are isolated until our living room is safe for them to be in. All puppy toys/bedding and area rug had to be thrown out.