About Canine Corral
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Purchasing a puppy from Canine Corral has been nothing short of a nightmare. As with our first puppy, we expected a healthy and playful angel to enter our lives for many years to come. Unfortunately, the puppy we purchased from this store had to be humanely euthanized a few weeks after she came home because she was so severely ill, at only two months old. Our family is still devastated and utterly traumatized from this horrible experience.
Canine Corral knowingly sold us a sick puppy. Once we noticed issues with her respiratory system, we immediately took her to the animal hospital they pushed us to utilize, the Animal Center LI. It is obvious that Canine Corral sells sick puppies in some sick scheme with this hospital. At this "vet," we were informed within minutes that she had kennel cough, pneumonia, and an intestinal parasite. This is all after the Canine Corral "veterinarian" OK'ed our puppy to come home 3 days after the purchase date. She could not have contracted this within our home as we have no other dogs and she never went outside.
As is proper protocol, we informed Canine Corral of our puppy's highly contagious illnesses as they have many puppies in their store. For the first few days they had been in contact with us regarding the puppy's status but once we informed the store of her highly contagious illnesses, they stopped contacting us until we decided to forcibly remove our puppy from the Animal Center LI due to their gross negligence and horrible communication about the health of our puppy. While in the care of the Animal Center LI for five entire days, our puppy's health deteriorated to the point that she was unrecognizable, alike to a living corpse.
Immediately after we notified the Animal Center LI that we will be moving our puppy to another hospital, Canine Corral called us and demanded that we "keep our puppy there" because "this is normal for puppies adjusting to a new home." While this is not a review of the animal center, they should not have shared my pet's health information or my decisions regarding my pet with the store I bought her from. We were bombarded with attacks from both the store and the animal center they work with, while all we wanted to do was help our angel survive the horrible situation she had been put into and get her the proper care she deserved.
As per state law, Canine Corral was obligated to reimburse us for the veterinarian bills at the new hospital because they sold us a sick puppy. It took days and countless calls with multiple people to finally speak with their only manager. Not only was our new puppy dying, but we were hit with more bills because the initial care they recommended was nowhere near what our puppy needed and we needed to work with the store to facilitate this process. The service provided by the store during this difficult time was highly unsatisfactory and lacking in every aspect.
Unfortunately, our already sick puppy had gotten even more ill at this animal center, and we chose to humanely euthanize her just two weeks after welcoming her into our home. A few days later, Canine Corral AGAIN contacted my grieving family attempting to save face, offering to give us another puppy for free. They even stated we could have our puppy's siblings "to feel closer to her." We were not aware Canine Corral knew of the passing of our puppy. We did not want to communicate with them any longer as we were traumatized and mourning the death of our puppy. We declined their offer because we could not go through this terrible experience again.
If I could give 0 stars I would. The experience my family and I had with purchasing a puppy at Canine Corral can only be summed up with one word: devastation. Do not purchase a pet from Canine Corral and DO NOT use their recommended animal hospital, the Animal Center LI, unless you want to lose your pet in one of the most devastating ways possible.
My husband went there to purchase a puppy for me. When he asked the young lady what the price was for the Shorkie she said $2975. He then decided to purchase. He asked her if the $500.00 coupon can be applied and she said, "Normally I wouldn’t be able to but I will apply it." However the sales receipt does not reflect that, it says puppy price with coupon is $2975. When he asked her again what was the cost of the dog was the price changed to $3,500 which makes no sense. I called Ira the next day and he said they would make it right. He agreed I was owed $500 and was going to call his daughter to fix it. I called “Brittney” and she said she gave us the price with the coupon when my husband asked for the price. Then how was the coupon applied?
I hope this isn't happening to other customers. What she is doing is bad practice. Canine Corral came highly recommended. This is my first purchase and it's disappointing to be handled this way. Don’t fall for their bait and switch tactics go to Shake a paw! In addition I just found out that a mixed breed should never be $3,000. They are charging double the price of what the dogs are worth.
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My 4-Month-old mini Goldendoodle is the best boy ever! I appreciate all the staff has done for me, provided me with training and a free vet package! If anyone is looking for a reputable place to find a new pup to add to your family, I highly recommend Canine Corral! It nice being in a professional kennel that's family-owned and operated!
On September 30 2019 I purchased a 5 month old Bernadoodle. The shop was desperate to get rid of this dog and dropped the price from 3500 to 1250. The owner Ira sent me home without payment to test out the dog. Needless to say the dog was coughing by the next morning. The dog was sent over to their vet who diagnosed him with pneumonia. He got a nebulizer treatment and antibiotics and cough medicine to take home. Never mentioned to keep the dog.
The dog was struggling for a week and many phone calls to Canine Corral fell on deaf ears. They told me I needed to contact the manager. Well the customer service manager should be reported and her name is Jessica. She never returned phone calls and questioned if I didn’t pick up my phone when she was told to by Canine Corral because I kept on calling them to do something about selling me a sick dog. Jessica was so obnoxious and rude. Why would she be a customer service rep and can’t speak to customers.
This place is so dishonest and made the vet change her report s to just a dog with congestion. Canine Corral needs to be shut down for treating the dogs like a money making business providing false information to customers. I believe this is called a puppy mill. All the reviews state that they sell sick dogs. They don’t care about the puppies and their paperwork is a scam. Please spread the word and speak up. This shop Is a puppy mill. Too many complaints. Enough is enough!
Purchased puppy on March 2019. They said she was 8 weeks which been told she was probably 6 weeks too early to take from mom. Was on medication. Day after brought her home was hospitalized for a week due to bronchitis. They honor the vet bill 'cause they know they sold you a sick dog. Still did not receive papers from breeder. They will call to check up on your purchase. Sounds all nice but if I would of read all of the reviews would have never purchased from them. Breeders looked at my dog as of today and said she still looks sick. PLEASE DO NOT PURCHASE FROM HERE!
By far the best family owned pet store. I have an outstanding experience each and every time I walk in the door. Dogs are great and the friendly atmosphere keeps you coming back. They are very knowledgeable and have the best dog food around.
Purchased a puppy here that very nearly died of Parvovirus. He had not been outside and clearly contracted it at the store. The woman told us she didn’t believe the positive Parvo test we have proof of and said, “He would’ve died sooner.” This place needs to be shut down. A puppy mill selling very sick dogs.
On July 14, 2014 I purchased my Cockapoo from Canine Corral. The dog was 3 Months old, very happy, very healthy looking and friendly. The purchase was smooth & easy and even got a Military Discount, the staff was nice and even gave us a brief teaching class but I had dogs before so I was ok but still. Have him now for 3 years 3 months and he was never sick from day 1. My friend bought his Lab the same time and no problems so thank you Canine Corral...
After losing our 16 year old dog, Cookie, we gave in to our son and purchased a puppy from Canine Corral. On Friday, March 25, 2017 we excitedly brought home a 3 month old Pomsky that we purchased. Cutest dog we've seen. Thinking that the dog had a great temperament and was extremely quiet. A day later we noticed that he didn't want to eat, just wanted water. He had one smelly BM on Sunday. Then Monday a bloody diarrhea.
We were under the impression that the stool color was one of the three liquid vitamin we were told to give him. But gut told me differently. We monitored his behavior, his temperature, etc. Tuesday my son kept a very close eye on him. Then we noticed he got worse. We rushed him immediately to West Hills Animal Hospital. Sadly we were educated on and received news that he had Parvovirus and Hypoglycemia.
At 2:35 am Wednesday, March 29 morning, Sinatra did not make it. This is EXTREMELY UNFAIR and INHUMANE to expose and sell sick puppies. Not only has our wounds reopened from losing a pet but now our senior Chihuahuas are isolated until our living room is safe for them to be in. All puppy toys/bedding and area rug had to be thrown out.
I went here yesterday after having visited a few other places looking for a puppy. This was the only place that when you walked in, it smelled horrific. The puppies were scratching themselves like crazy. It was really really sad to see how they looked. Many of the dogs' eyes were glassy like they were sick. Another white dog had blood on its head and mouth, probably from scratching. I never write reviews but this was too sad to not write something especially since we came from other stores that had puppies very well kept. Read the complaints listed about this place and be warned. So sad!
Canine Corral Company Information
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- Canine Corral
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