Banfield Pet Hospital Reviews

I had a really bad experience with this business: I was lured to sign up for their Pet Wellness Plan which at the end, they make it really difficult to cancel it; lost my pet due to their negligence; got placed in collections for premiums of their PWP (after many attempts to cancel my membership due to negligence) which it now affects my credit score; submitted a complaint to the BBB and nothing was resolved (as many other complaints submitted); my reviews keeps getting removed…so at the end, this business keeps doing the same thing to other customers, complains and negative reviews keep piling up but nothing is done about it…this is unacceptable!

If I could, I would rate them less than 1 star on this app! I would strongly caution anyone considering Banfield Pet Hospital for their pet’s care. Between January and April of this year, I spent over $2,500 with them trying to get answers, healthcare and support for my dog, Bella. Despite that significant investment, when her condition worsened, I was told it would cost an additional $400 just to confirm what was already painfully obvious — that she was dying of cancer.

The staff has high turnover and that's with the vets too. It is just a high price clinic that gives vaccines and do not evaluate or assess the pets thoroughly. My dog had two fatty tumors removed and not assessed for cancer. Second removal was a few months ago and now my pet is terminal with cancer. Vets are not assessing pets thoroughly or lack skills and knowledge. I had to call around to local pharmacies while in the room with my pet due to busy staff. Staff stated short staffed that day. I didn't mind because I wanted the medicine my dog needed.

Chris from Hamilton Nj location in the Hamilton Marketplace is amazing! He is super nice, informative, polite, and just all around easy to talk to. He adores my pet, and makes us all feel welcomed and comfortable.

This has been one of the most infuriating and unacceptable customer service experiences I’ve ever dealt with. I scheduled an appointment for April 18, 2026, and showed up as instructed—only to be told, with no warning whatsoever, that a new computer system had been implemented and all appointments were canceled. No notification, no apology, nothing. My time was completely wasted. I then rescheduled for May 2 at the same East Meadow location, expecting the issue to be resolved. Instead, I received another call telling me I had to reschedule again due to the same system update. When I explained what had already happened on April 18, I was put on hold for over 20 minutes with no resolution or follow-up. While sitting on hold, I had to take matters into my own hands and book an in-room appointment at the Garden City location just to try to secure some kind of certainty.

I adopted an elderly cat from my local shelter. I took him to the Banfield Ocala East Location. I signed him up for the wellness plan for seniors. Unfortunately he was very unwell and I had to make the difficult decision to help him cross the rainbow bridge. When I messaged Banfield to cancel the plan they informed me that I had used over $900 in services and would need to still pay the remaining $700 and something. I’m sorry but there is NO way only 3 visits cost over $900. The only thing included in the plan was the X-rays and his exam visits.

We had a major issue with the office manager at the Hutto, TX location. They were understaffed and she was handling the work of a vet tech, so I am told. My dog Jax and I were in a room one on one, and she flat out wouldn't let me leave. She kept asking if we wanted additional shots and services not covered in the wellness plan that also weren't regularly scheduled. I understand hitting numbers, but this was flat out being held without consent.

I have had my dog, who is 14 years old (15 this year), on a Banfield Wellness plan since I got her. I paid $29.99/month for the wellness plan and have graduated from the puppy plan to the optimal wellness for my senior pup. The monthly rate for the plan has been increased annually (and I understand that with inflation); however, when my plan renewed this year in February, 2026, they raised my rate from $59.95 to $62.95 monthly with NO NOTICE! I did not feel a customer's renewal should be increased with NO advanced notice.

Banfield business office is absolutely the worst to deal with. They have zero care and compassion about what you are dealing with when you call them to cancel a plan for a Pet who has passed on. This is my second time having to deal with the cold inconsiderate behavior of professionals (and I use that word lightly) who only care about the bottom line and want to milk you for every penny, despite the fact that your pet is no longer around to take advantage of the plan. I will be paying for a plan until October or pay plan off now to cancel. Never again! I would rather pay considerably more money, have specialist available, and get the customer service my babies deserve!

Buyer Beware. I signed my Dog up for an annual plan. They recommended more lab tests that weren't covered. I decided it wasnt a good deal. As soon as I called the 800 number and told them I did not want to continue coverage past his anniversary date, they blocked him from additional care I had already committed to and paid for. They include 2 heartworm tests with the annual plan, but canceled Doug's second test in 9 months as soon as I told them I was not renewing.