Wayfair Reviews

Wayfair is the worse online company. The product are not good quality and customer service is awful. I rather shop from Ikea which is known for bad quality. It's so hard to do a return when customer service is horrible.

Bought a Mobile Nesting Ergonomic Genuine Leather Executive Chair BYX2935, for $214. The seat fabric started cracking 1 year and 4 months later. When this happened, you could see that there was no leather in the chair. Also purchased 5 year warranty from Allstate, which would not cover it. Would not recommend this company to anyone.

I am LIVID. I have a Wayfair credit card. I placed 2 order in the last 2 days. I selected my Wayfair credit card for payment but they decided to charge my PayPal account. Can't speak to a live person. Nowhere in my profile can I find my PayPal information. I'm so angry!!

Wayfair is a public trading company but it bluntly cheats customer on a less than $300 purchase. I purchased a kitchen prep table in February 2024. They got it delivered to the wrong address. After I contacted them to report the problem, they wanted me to go to the police station to report theft to get a police report number. The officer who helped me on the phone stated that it was not a theft. Since I could not get the report number, wayfair said it was my problem and suck it up. No refund or replacement. Never again I or anyone in my family and circle of friends will purchase anything from wayfair ever again. What a shame!

Attempted to order from Wayfair twice using afterpay ON THE WAYFAIR APP. Wayfair refused to assist or do anything except sell their credit card. Then finally ordered the set and the price SUBSTANTIALLY dropped 2 days later. Contacted them for a price adjustment and they refused. Ask if I could return it and repurchase for the lower price and was told I can but will have to pay the shipping costs. Was planning to wayfair to purchase my furniture for my new home. Thank god I only ordered one thing. DO NOT USE WAYFAIR.

I recently purchase a bed from Wayfair, but unfortunately I this was a terrible experience. The the bed advertised by Wayfair differs from the one shipped to me. Following is why I am deeply disappointed regarding this purchase and the handling of the matter by Wayfair. 1. Despite already having paid for a handyman to remove my old bed and bring the box upstairs (as he was the person I hired to assemble the new one), I am now faced with additional expenses to hire him again to repack and bring the bed downstairs. 2. I am required to arrange my schedule to be present at home for the entire day for the pickup.

I recently bought a queen bed, only to discover upon delivery that it was in a completely different color than the one I had ordered. Upon contacting the seller, I was informed that the discrepancy arose from inaccuracies in their product images. Despite my attempts to obtain a refund, I was unsuccessful, as I was instructed to await a decision from their resolution team. This experience serves as a cautionary reminder that product photos may not always reflect the actual item, potentially leading to unexpected outcomes when making purchases. Be aware!

I PURCHASE A ITEM AND THE WRONG COLOR WAS SENT!! When I opened the box a few weeks later I found the mistake, but due to an extended illness which I EXPLAINED TO THEM, IT MEANT NOTHING, VERY INCONSIDERATE CUSTOMER SERVICE! Who would think you would have to worry about a shipment from such a "BIG" Company??? THE "Customer service agent" was abrupt and did not allow me to speak with a supervisor or anyone else to try and resolve the situation. "It just the way it is" sorry. Pathetic! Just based on that I WILL NEVER BUY FROM WAYFAIR AGAIN!! BUYERS BEWARE!!

I purchased a dresser on March 4th and received notification that it would ship within 7-10 business days. Then it turned into a month. So I canceled the order but was charged $140 for shipping to return the product to them!!! Unbelievable. Needless to say, I'll be closing my account with Wayfair as their new business scheme is not only delaying product shipments but still finding a way to charge the customer.

Why it takes a whole week for a chair to be delivered. I been waiting at home since Tuesday for them to deliver. They have changed the date again. Now it’s Saturday. I can’t keep waiting on them. I have other commitments. I will NEVER GET ANYTHING FROM WAYFAIR AGAIN. Their service is not up to a good standard. And I will not recommend this company to anyone.

I now have two “leather” double recliners that are broken. I’ve had a repair come out. He was great. But the chairs are not worth the money spent. I was promised a refund. As of now 14 days later no refund. Customer service no longer responds to me. I would not recommend Wayfair or any of the products to anyone. So very disappointing.

We ordered a shelve from Wayfair. Parts were missing from the shipment. We have been trying to get this part for over 2 months and have yet to receive. The Wayfair customer service has not been helpful in resolving this issue.

Updated on 3/27/2024: Cannot seem to get delivery of cabinets I ordered. First time delayed because it snowed, but the roads were clear. Second time said I had an invalid address, but some came to the door and waited 30 seconds. Let’s see if third time is charm. Make sure you check for damage.

This is not about a product. This is about the Customer Service or lack thereof. I called to cancel an order that had not been shipped yet, and they shipped it and then charged me for it ANYWAY, even though I cancelled it. They allowed me to cancel one but not both online; so, I called about the one that could not be cancelled online. I explained that I am disabled and can't lift or build the item. I misread the dimensions, so I had to cancel it. I WILL NEVER SHOP WAYFAIR AGAIN! IT IS AGAINST THE LAW THAT THEY TREAT DISABLED PEOPLE and ELDERLY. THIS COMPANY CHEATS PEOPLE.

Tl;dr: Wayfair has their Customer Service reps straight up lie to you, and they'll charge you for items they don't intend to send (without even letting you know).

Ordered a high boy dresser, came in damaged, was back and forth with customer services, finally sent out replacement, the legs for the new replacement dresser, one of them an inch longer than the other 3....What happened to quality control?

I would give no stars if it were available. Ordered a dog crate and was given a delivery date. The crate was located in N.J., we live in V.A. One week later I contacted Wayfair because at that point, it hadn't even been shipped. Was told to wait 10 days to see if a replacement would be sent out and/ or to submit a request for a refund. A few days later, I called to cancel my order. Refund was to be within 3-5 days. Day 5, nothing. This company cannot deliver merchandise as promised and can't seem to make good on their word. Terrible! Never, would I ever, order anything from this company again. Buyer Beware!

I ordered 4 house numbers, and charged for 4. The box only had 3. I have called 3 times in 2 weeks, assured I would get by today 3/1/24. NOTHING. Now I requested a return label & they want to charge me $28.50 to ship the 3 back I can't use because their mistake. Shop elsewhere.

Wayfair Wrongly delivered my package to someone else and charged me 350$+. Don’t shop! Better options out there. Will never buy from here again. I’ve emailed the CEO and called and email customer service and still no help. No accommodations whatsoever. I’m left with no sofa and out of 353$!

Wayfair review: My issues with Wayfair started on November 18, 2023. For me and my wife, I ordered a bookcase storage bed (Invoice # **). The product was advertised to include “White Glove Delivery.” That kind of delivery read to be not only delivery, but also full assembly. The product was shipped November 22, 2023. In the middle of the week (the following week) on November 30, 2023, I had received an automated text that an earlier morning scheduled time was updated to 2pm to 6pm, contradictory to the agreed on time I had with a representative, Jessie. I called Wayfair and first briefly spoke to a representative, Haylie (unknown spelling), however the call ended/disconnected on her end. This was very displeasing.

I purchased a pair of Asul Armchairs with Nailhead Trim at $213/chair this month. I needed a couple of chairs with some colors for the living room. This price is supposedly a highly discounted price from their retail price ($599/chair) as Wayfair claims. Their price varies between $200 to $250/chair on different day. My Experience: I opened one box and repacked back. Did not open the second box.

Rug was advertised as black. It was more like grey and black. Plus it was so cheap the white backing showed through the pile. I also had to pay fifteen dollars to ship it back. Awful company. Won't shop again.

We ordered a piece of furniture from Wayfair and received an expected delivery date of February 21, 2024, 7:30 - 11:30 am and to expect a phone call 30 minutes prior to arrival. We work from an executive suites building. One were here early to receive the delivery. We were able to track the truck online and watched as our delivery was next in line. We never received a call that they were near, but I thought it was alright since we could track their location.

I purchased a king size bed frame and headboard as well as a chair and ottoman from Wayfair. I had to replace the chair immediately. The replacement has already fallen apart and the bedframe has basically fallen apart in three places, both sides and the middle slats. The mattress is now sideways. I was told by customer service "I have never heard of this before." I would have been better going to a furniture as I am going to have to replace everything out of pocket. Lesson learned. You don't even get what you paid for at Wayfair.

I called Wayfair, and they said they would we deliver, but it would take another 2 to 3 weeks. They said it was not their policy to expedite, even when there was damage the first time.

I ordered a mirror that was scheduled to be delivered Feb 13-15 2024. On Feb 16, I checked the tracking and it was “ordered." I attempted to cancel the order, but an email arrived 20 that says the order cannot be cancel because it is a special order and being built or has already shipped. When I check the order, it still says “ordered” and expect delivery Feb 15! Zero accountability.

Purchased a recliner for my senior mother, springs starting to pop out before the year was up, tried to get assistance with the repair, Wayfair gave run around trying to claim warranty was up, when it was not. We purchased March 10th 2023 and put the complaint in January 2024. They are horrible and the products are horrible. I'm surprised Kelly Clarkson promotes this horrible company.

These two beautiful lamps are just the right size for my end tables. I will be making another purchase next week. I now have four Tiffany lamps with the new addition a chandelier to come. I am very pleased with doing business with you.

Wayfair has been nothing but a headache in turns of competency and ethics in customer service. I have contacted the BBB, The Attorney General Office as well as Consumer Affairs due to the absolute worst customer experience. It goes beyond rude. I can deal with rude but I was locked out of my account for months and wasn’t able to access statements or even make payments. They claimed to mail me letter to verify my identity of which they never sent out. Fees climbed because they would accept payment. It was a horrible cyclical mess. I contacted an advocate for Wayfair customers who also witnesses the horrrible customer care. There needs to be some accountability and some consequences for this company.

I have ordered a few times from Wayfair and find their products cheaply made! Walmart provides sturdier and better quality than Wayfair. Prices are quite high for the quality of products especially the furniture and home decor. Their return policy is terrible! You have to rebox everything including furniture, and take it to FedEx plus pay for the return shipping!!! To avoid this they offer only 20% of purchase. Will not be buying from this company in the future!

Would give 0 stars if possible. Buying from Wayfair has become a complete miss, use to be a hit or miss. Most products appear to be seconds at best. Received a $70 seat pad, with a horrible smell, wrinkled and tags missing. Customer service is horrible and after sending pictures and videos, I was told I have to pay for return shipping! I was told item received is not defective. Will be throwing away pad as it does not seem right to even donate.

Unbelievably rude, outright nasty customer service rep at Wayfair! - the item I purchased was discounted on the day I ordered it; because my card was already charged with the old price, right before the discount, I asked for the adjustment, since the item wasn't even shipped when the item went on sale - her answer, "We don't do that!" said it five times - nasty tone too! I asked for return label, "29 dollars" "return it" - her answer.

I was interested in placing an order on Wayfair website and noticed a $40 credit on first order If applying for Credit card. I was approved for credit but I couldn't use the $40 credit because it was excluded from the Brand I was interested in. A Credit not a promo code should be allowed for any purchase.

They’ll lie to you and say there’s only 1 left in stock to pressure you to buy it and they lie again and say you can get it by an estimated date leading the customer to believe they’ll have it by a certain day and the item most of the time doesn’t even get shipped by that date. You wait forever when you can just go to any other store or website and get accurate information and tracking details. Wayfair lies and misleads their customers. Do not buy from them unless you are in absolutely no rush to receive your items. Rather go to Bob's or OVERSTOCK which ships fast and is transparent.

We purchased a wood paneling. After reviewing they agreed they sent the wrong product. Throughout the entire process they made it as difficult as possible to resolve. Forcing us to wait more than a month to finish a project and costing us significant stress. It still is not resolved. NEVER AGAIN!

Horrible customer service In calling to complain about delivery and damage, her only response was, "We're not Amazon". Absolutely not accepting any responsibility. I should have looked at the reviews first.

I am a new customer to Wayfair and I won't remain a customer. I had ordered 2 barstools and they were packaged correctly. I ordered 1 more and it was an open box. No instructions, other paperwork, repackaged screws and accessories, damage to barstool, etc. I called and was offered a $54 refund to the amount I paid. I had paid $199.99. They were advertising an open box barstool for 111.17. I called Customer Service and asked for the open box price and they refused. I had also ordered a Christmas tree in January that was defective. Sent it back. Goodbye Wayfair.

Ordered a Serta chair. Good price. Cute chair. Getting the chair and the chair itself was a nightmare. Their shipper, Fed Ex (the only shipper they use) said they would deliver on a certain day. Waited all day. Nothing. Next day, received more emails from Fed Ex. They're delivering today. Waited all day. Nothing. However, KI received a late email that Fed tried to deliver the chair. No they didn't. I was right here. Also in the message, I needed for their next "window of opportunity" before they would deliver again. ??? Window of opportunity? So I called Wayfair. Their response was they don't help with things like this. I had to file a complaint with Fed Ex. I did.

I placed an order for an expensive couch on January 1st, 2024. My delivery was estimated for January 27th. I took off the day to receive the couch. By noon I called to see where the driver is and I was notified that the couch did not fit on the truck and would not be delivered when scheduled. I am upset because no one bothered to reach out and tell me this, I had to call to inquire. The delivery was rescheduled for February 2nd between 7:30am and 11:30am, I again took off my work to be here for the delivery. By 10am I called to check the status of the couch and yet again I was told that I would not be receiving my couch today, it would need to be reordered and a new delivery date established. Your company did not know where the couch was. This is frustrating enough and to feel like I had to reach out again because your company failed to communicate again. Two massive mistakes over and over with zero communication being the worst part.

Buyer beware. You do not get what you pay for. I ordered a piece of artwork. It was important to me that the art had the right hues. Unfortunately when I received it the hues were totally different. When I contacted Customer Service and uploaded a copy of the picture I received and the picture they had posted on their Website they tried to tell me that it was the exact same picture. While I would have to agree that it was the same flower the hues were all wrong. When I asked for a return shipping label they said that the item wasn’t returnable as it was a special order (even though it was shipped the very next day). I paid $88.08 for a picture that does not go with my room.

I bought an outdoor /indoor carpet and the colour looked brighter and also cheap quality in person than it appeared on the website. Which did not suit the space so I needed to return it. It is over $50 to return a $190 carpet! I thought the return policy was free if the product did not appear to be the quality or colour on the website. I won’t be buying from Wayfair in the future because the pictures on the website might not look like the product in person and then returning it is very expensive. When I buy from Amazon, I have never had trouble with returns… It’s free if I’m not happy with the product.

Most items on Wayfair can be found elsewhere under different names/skus on similar sites for FAR less than what they are selling it for. Wayfair banks on their customers not knowing how to research. Use a reverse image search on google to see if the “sale” price is actually a good price before buying! I research retailer pricing for a living and have found that Wayfair is ALWAYS the highest price for the same exact item on similar sites. They raise the price and then slap a sale label on it hoping you won’t look into it. Don’t give this company your money, they are scamming you.

I ordered floor tile when Wayfair was having a sale. It was promoted as $2.36 sq foot. I needed 3900 square feet for a new house build. I contacted Wayfair and they helped me place the order. Their site indicated 3 tiles per box and each tile was 4 sq feet. So I should order 325 boxes. I received 325 pieces of tile instead of 325 boxes. (Actually received 323 pieces, but that is not the true issue!) When I contacted Wayfair, they told me a mistake had been made in the listing and would not honor the price at $2.36 sq foot. It was actually $7.08 sq foot. In order to get all of the remaining tile I need, I would have to pay around an additional $17,000! They did offer a 35% discount on the initial purchase to offset their mistake which would equal @ $3200. That means I would pay an additional $13,800 over the agreed amount. I do not understand how a retailer cannot stand behind a verified price! Buyer beware!

I ordered a twin extra-long daybed for my tall son. Wayfair shipped me a full size instead. Went I went to return the item, they charged me $83 for return shipping even though it was their error. They never fulfilled my order since the twin extra-long size is no longer available. So I paid $83 for a daybed I never received. It just doesn't seem right and I will not be shopping there again.

My experience with Wayfair.ca has been nothing short of a nightmare, marked by disappointment, frustration, and regret. Six months ago, I made the grave mistake of purchasing an L-shaped leather sofa seat from their website, only to be met with abysmal quality and woeful durability. At first glance, the sofa appeared to be a promising investment, boasting sleek design and purported durability. However, the facade of quality quickly disintegrated, much like the sofa itself. Within a mere six months of mild use, the sofa’s frame cracked and splintered, rendering it unfit for seating. The once plush cushions sagged and lost their shape, offering as much support as a deflated balloon. The leather upholstery, advertised as resilient and easy to maintain, proved to be as fragile as tissue paper, succumbing to tears and frays with alarming ease.

10 days after placing an order for a TV mounting bracket, I got an e-mail saying delivery was delayed. Still did not receive the item a week after the new delivery date. Tried to cancel the order and they would not let me. Got 4 more delivery will be delayed e-mails since then. Item still hasn't shipped a month later and I still have not been able to cancel it. I have no plans to ever order from Wayfair again.

I was scheduled to receive a delivery and was contacted earlier that morning confirming delivery. I waited the entire day and never receive the delivery. There was no email, no call, no text that the delivery wasn’t happening. I had to wait till the next day to call Wayfair, which they informed me that the delivery drivers ran out of time. I was told that they can reschedule which was for the following week. I then asked for a refund. I was told that I had to pay $140 shipping fee. Which I do not understand given the fact that I wanted and was waiting for my delivery so because they ran out of time and didn’t bring my SCHEDULED DELIVERY I have to pay $140. This is not right/fair and I will continue to contact all who can help regarding this issue.

ZERO STARS. This is your warning: SHOP ANYWHERE ELSE. They will only send the first box and then never send the second so you’re stuck with half a couch. Then, when you inevitably request a refund, they will screw you over and leave you stuck with a six foot box that’s over 100 lbs and just tell you to donate it to some unsuspecting charity. They recommend me to a veteran’s charity.. Sure! The veterans are SO WORTHLESS that they would want HALF A COUCH? What an immoral, unfeeling, totally irresponsible response! What dirtbags. Maybe dispose of it they say?

To keep it short and sweet, Wayfair clearly communicates they don't care about their customers. When there is a mistake on their end you would think they would rush a replacement or do what they can to ship the correction in a couple business days, not a couple weeks. Or if that isn't possible and out of their control, offer a small discount for the customer's inconvenience. They don't have to do any of that, but I also don't have to shop there. There are just too many other places to shop. After I asked for a refund on stuff that never arrived and they were in no hurry to make right, I found better stuff on a different site for slightly less money and it will ship in a couple of days.

I am not going to drill down on why I am writing this review but we need to support our brick and mortar stores rather than these worthless websites. I would rather work with someone in person not on a phone or a bot in a chat room to resolve my problem with their product. I am trying to close the account and of course the site is saying they are having issues and try back in 5 minutes.

Major delays in shipping. Read all the complaints and I have fallen for the same thing. Every call is same thing. They can't cancel and poor excuses. Will never deal with them again. Should be investigated. Terrible business practices.

Buying something from Wayfair is trap, they don’t have clear descriptions, they tell you that shipping is free, it’s not tell you that return isn’t free, and it’s not easy to find the returns policy on their website, and they charge extremely expensive return fees even caused by their unclear product description. It’s not a honest business. I will never buy anything from this company anymore.

Ordered and received a Mikula upholstered bed. This ended up being pure JUNK! Wayfair provided no option for return, but instead stated I needed to reach out to the MFg., however, the # they provided was a non-working #. This bed fell apart once it was used in our guest room. Unfortunately, it was just outside of a "30-day" return option. I disputed this through my CC and Wayfair sent back info to my CC that was purely false and reversed charges. No one at Wayfair would work with me originally and that's why it fell outside a 30-day return.

Ordered a sofa $3,500+. Almost a week into order they cancelled it and I received no notice. After waiting the 5-6 weeks they told me it would take, I contacted them and that’s when I learned they had cancelled my order. They told me one of my choices was not available. Why allow me to choose it when I ordered? They then told me that the sofa was almost a $1,000 more than I had originally paid. Scam!? I think so. They lost a customer. I would never refer them or buy again.

I ordered a futon and received a completely different item. When it arrived, it was obvious that it wasn’t my futon. Although it was a very LARGE box, it was a very light weight box. I contacted them about the error and was told that in order for my futon to be sent, I would have to send the other item, which I believe is some kind of mat, back first. I disagreed completely with this plan because this clearly wasn’t a mistake on my end and I wanted my order. My order shouldn't be held hostage until they receive the mat that I didn’t order back. After that argument, my futon was “shipped” but I was told that if I didn’t return the mat to FedEx that I would be charged for it, even though I NEVER ORDERED IT.

I foolishly bought a $1300 couch from Wayfair in December 2023. They delivered some of it and mistakenly failed to deliver the rest. After having to hound them for a week to even acknowledge that they still owe me half of my couch, they have finally advised that I can expect to receive my couch on March 14, 2024, roughly four months after they took my $1300 for this couch. Wayfair sold me a couch they didn't have and wouldn't have for a third of a year and tricked me out of $1300 dollars by falsely claiming that they could sell it to me.

I purchased the add on service for assembly through Wayfair, with Angi. When the service pro came, he said it was a 2 person job and left. After speaking with 2 representatives from Wayfair, they said Angi's sales department would be contacting me to rebook. They did not contact me so I contacted Angi's customer service when I was told that I would have to pay more for the 2nd pro.

My name is ALEJANDRO, the first time I ordered with WAYFAIR and it was a terrible experience. I will never order again after this event. It turns out that I ordered a door for my house that I am renovating. It turns out that the delivery was left at the WRONG house. I called that same day saying that I clarified it and they told me to give 3 days for the delivery to solve the problem of picking up your package and leaving it at your house, then the 3 business days that they give and they give you the report passed. To give me a solution because the package never arrived, it has already been 2 days for them to give me a solution.

I purchased a $1700 bed. The third-party carrier hired by Wayfair sent me a CONFIRMATION of a delivery date and time, all through email and text so I have it ALL in writing. 24 Hours before the expected delivery I received an email again CONFIRMING the delivery time and stating someone would need to be at the residence as they were also setting up the bed. 30 minutes before the CONFIRMED delivery time I received a text stating the item would not be delivered and it would arrive the following day.

I ordered a vanity light that looked like would go well in my newly remodeled bathroom. Unfortunately, when I opened the box, the finish was very different from what it looked like in the photos and it didn’t match the existing decor. I returned it to Wayfair and that’s when the nightmare began. The first thing that surprised me was the fact that I had to pay for the shipping to send it back. Next was the fact that they charged me a re-stocking fee, and the kicker was that I had to refund Wayfair for the shipping cost of sending the light to me in the first place. That’s all bad, but it isn’t the end of the drivel. Whenever I open any kind of account that requires payments, I always opt for automatic payments that cover at least the minimum amount due. As with every other account that I have, I signed up for automatic payments to be made to Wayfair.

I ordered a total of 12 plates for Christmas of 2020. Only 8 of these plates were ever delivered but, as it was Covid, I didn't need a complete set and allowed Wayfair the time to complete my order. Twice more I followed up with customer service about the delayed items and twice was told that the last 4 plates were not canceled and simply were delayed. Now, a full four years later Wayfair has refunded the last 4 plates but tells me that not only do I need to return the incomplete order they sent me but also need to pay a shipping fee. I have escalated this to management but already see the company as being completely unreliable and having abysmal customer service.

I have ordered from Wayfair many times, but the last three orders I have had nothing but trouble. They continue to lie about when your item will ship and customer service is also bad now. My recent order that I order on 1/10 was suppose to ship for the last 3 days but nothing has shipped. They did charge my credit card already so I have to pay for something that is not shipped or have no idea when I will receive my item. Customer service just gives you the runaround and it not helpful not all. I will no longer order from Wayfair.

They tell you items are in stock and ready to ship just to get your money, then keep pushing your delivery back without notice then eventually Cancels order without notice. Very poor customer service and I have yet to be refunded after a week. Call and spoke with a supervisor who told me that "Don't have the funds. Contact your bank." Just like that. Be careful purchasing items from Wayfair. You'll be better off purchasing from Amazon.

Made a purchase 12/18/23 - 12/21 - website delivered. Contacted - oh wrong address check with manufacturer. Manufacturer advised Wayfair changed the address in their system. Have waited over 2 weeks for replacement which is now on backorder. 1/11/24 checked with Wayfair again to get the new delivery date - no notes in the account albeit I had been in contact with them on 12/23, 12/26, 12/28, and 12/31.

I ordered 2 recliners on the 1st of January. They were supposed to be delivered on 1/5, 1/7 they didn't show up. I took those days off from work. I contacted customer service. They where still at warehouse. Now they were supposed to be delivered 1/10. I also took that day off. They still are not going to be delivered. 3 days of work missed for scheduled delivery and they do not care. They just say, "We gave you tracking information." The first time still at warehouse. 2nd time stuck a carrier facility 5.5 hrs away. I work 12 hour shift. Total loss of pay is $900 and they don't care! Will not shop with them again and I will not refer friends and family to them. Customer service is null and void. Lack of compassion and lack of accountability.

They purposely train their employees on how not to return items, lie and give customers the runaround. I've been trying to return an item for over a week and it's still sitting in my living room. From the agents all the way up to the managers all they do is LIE!!! NOT ONE PERSON IS ABLE TO GET THE RETURN PROCESS DONE THE RIGHT WAY!! I THINK THEY SHOULD BE FACING A LAWSUIT!!! Never again, my worst experience ever.

I have ordered from Wayfair a few times before, mostly art and small things and haven't had an issue. Recently I ordered a rocking chair, so my wife can nurse our upcoming baby. My work gave me a gift card as a congratulations (Mastercard gift card). It wasn't enough to cover the cost so I was going to split it with my own credit card. I couldn't figure out how to pay with 2 cards on the site so we called customer support and they completed the process for us and told us everything went through and was all good. We threw the gift card away.

I ordered an item with a specified delivery date. In fact, the “fast delivery” (delivery BY a certain day) is the ONLY reason I made the purchase (at a much higher price) through Wayfair rather than their biggest competitor. When I reached out to customer service, the first person gave me a tracking number, which still hadn’t been listed in “my orders.” Every time I checked, to include during my chat with the Wayfair rep. it said “preparing for shipment.” I checked the tracking number, and the shipping company doesn’t even have the package yet! I reached back out to Wayfair and the next representative told me that delivery dates are never guaranteed, and literally in the next sentence she pecked out in our chat, she said they (delivery dates) ARE guaranteed.

I ordered my item in October with an expected delivery first week of December. Got delayed 3 times and didn't receive it until January 8th. A month later than expected. Requested a return to top it off I'm now out $140 to return it. Very disappointing.

I occasionally buy from Wayfair. I bought a large panty and paid for assembly services. Wayfair uses Angi. Twice they didn't show. The first had a good excuse and called to let me know but was unable to complete the job. So, I rescheduled with someone else. They didn't call or show. I will never use this service again. I was told by Angi that it will take 6-8 weeks to get a refund with a check. Ridiculous.

I have ordered many items from Wayfair and was always pleasantly surprised by the quality of the products and the great customer service...Until recently. I believe that the company has outgrown its capacity to handle the number of orders they now get. They also outsource many products. A few months ago, I ordered a kitchen cart that arrived without the very important cross-bar supports. More recently, I ordered an inexpensive item online and thought that it was on its way. Then I was informed that my payment info was wrong, so I just gave up and purchased the item elsewhere. They had split my order record between two email addresses, one of which I have never used. I spoke at length with rep and was assured the problem would be corrected.

Wayfair is THE MOST Terrible and unresponsive company. This company deserves Minus 5 Stars. I prepaid 1900.00 Office desk in August 30th. The delivered desk was all demanding. The new one supposed to be delivered in Dec. Jan 2nd Was updating online info that desk will be delivered Jan 3rd to 7th. January 3rd I got email that this order Successfully Canceled.

I called Wayfair about a product I ordered that was delivered with a broken part. The person I spoke to took my information. Two hours later 2 charges for gift cards were put on my credit card. I got the phone number from Wayfair.com. This was the first time I ordered from Wayfair and it will be the last. I had to freeze my credit card and have to wait 10 to 14 days for a new one.

Contacted customer service and tried to explain a delivery issue and was told it was not their problem. I received two out of three pieces of a delivery and was told that it was my responsibility to contact FedEx to find the other piece of the shipment. I explained that I tried to do that and was told that they could not do anything about it.

I ordered a hutch and it came with a vital missing piece. I did everything I was supposed to do only to be told it would take a month or more to receive the piece. Wayfair says to respond to an email but they NEVER reply. Meanwhile my dining room hutch is still half assembled.

Ordered sofa Beginning of Dec which was supposed to be delivered 12-16 to 12-21. Received email the receiving company received sofa 12/17/23 and was scheduling delivery 12/28/23. Wanted it before Christmas but no big deal went with that date. The day before I get an email the delivery window was narrowed to 4 hrs. YAH!!! Several hours later I get another email the delivery was cancelled and would be rescheduled. I wait a week and nothing. So I Call Wayfair and they contact the delivery people and schedule it for 1/4/24. I also get the email narrowing the delivery window to 4 hrs.. Several hours later again I get a email cancelling the delivery again!!! I call the support number and Talk to Tanya who calls the delivery company and finally gets me back on for 1/4/24 from 7-11am so I confirm the appointment.

I ordered a black console table and thought I was going to be very happy with my purchase. Then when it arrived it was the wrong color (Brass). I spent 4-6 weeks trying to initiate an exchange. Wayfair said they don't do exchanges. They kept saying that it seems like there isn't anything wrong with my order??? So, I have to pay postage ($14.95) for the return and then reorder it, again, In black. Well I ordered it from another retailer!!

Bought a queen bed frame on January 1. Cancelled order on January 2. They could not cancel my order because it is already shipped. Right! LIARS! It is not scheduled to get here until January 18. Also, they’ve had less than 24 hrs to process my order. I can return it, but it’ll cost me $50. THIEVES! Obviously, Wayfair needs to force their merchandise on their clients…

I slept on the floor for 5 days! NO BED!! We are. It talking about a table or a tv stand but a bed frame. I paid for expert set up and I just kept getting texts canceling and moving the date, I took off of work one day for them to come. No show. As of today I'm sleeping on the floor with a big box in my living room with a queen platform bed box and they want to offer me 20% off. They cancelled appointments on 3 separate occasions all by text. I can't return item because we opened it. We opened it to see if it was ok because the box was damaged and we have no way to close it and put it out for pick up. I live in a locked building on the 2 floor.

Watch out for last minute address changes and huge add on shipping fees when you are checking out. They refuse to cancel or change shipping after massive upcharge. Terrible business model, bait and switch, “gotcha” customer service. Total ripoff.

Do not purchase anything from this company....They are absolutely horrible. I purchase a cabinet last year and it arrived with broken shelves (I sent pictures). This week I received a cabinet that had mildew on it and was cracked (400.00) - it was repacked and I have pictures of the damage. So apparently because I called them last year I am not in a special area where I have to wait for them to call me (it has been 4 days). I will never do business with them again and how dare they send me to a problem area when they are clearly the problem. I have spent several thousands of dollars and will never purchase from them again. Buyer Beware.

I purchased an item - bed box spring-on Wayfair about 6am then realized it was the wrong size. I cancelled the order about one and a half hours after the purchase and repurchased the correct size. When I contacted Wayfair to confirm the cancellation they stated it could not be cancelled because a shipping label was created. Mind you the item was NOT on the truck out for shipment, just a label created. Plus the item was not to be shipped for a week. So now I have to pay-take possession of the item and then send it back before I can get a refund. This is ridiculous! AND bad customer service. No one -including a supervisor was of any help. I WILL NOT BE DOING BUSINESS WITH WAYFAIR AGAIN! BUYER BEWARE!!

I recently ordered a chair for my son hoping to give it to him for Christmas. I purchased my order then received it but when I opened the box it was a completely different item. I then contacted Wayfair and all I asked for was for them to correct the mistake and send me the correct item. Since the item that I purchased was an open box item they are now saying that they can only refund me and not send the correct item I'm assuming because of the price difference (which is about $60). As a business you make mistakes and sometimes the cost of those mistakes are monetary. It's sad that it has to get to this point for a company to correct a mistake that they have admitted to. When you have customers come to your place of business and spend their hard earned money just do the right thing if you make a mistake and correct it within reason.

I ordered a Queen bed frame for my teen daughter as a Christmas gift. It has storage doors and a headboard - shelf with LED lights. The price was fair and delivery was pretty fast despite a 1 day delay. The problems started when it was time for assembly. I paid for and scheduled bed assembly for the day after delivery but unfortunately they never did the job. The technician (Bobby) was unprofessional and seemed uninterested in doing his job. He called and told me he was running behind from the previous job and asked if it was okay to come later or reschedule for the next day. We agreed on the next day at 2 pm. I told him it was very important to stay on schedule as this was a Christmas gift and I wanted it done before the holiday.

I ordered a bathtub and within 2 hours of placing the order, my contractor advised me it was the wrong size. I called customer service immediately and was told it was too late to cancel the order because it was on the truck. They told me it would cost $140.00 to cancel the order. I asked them to call and verify it was already on the truck. I could not believe it could have been processed that quickly and on a shipping truck when it wasn’t supposed to arrive for two weeks from placing the order. The agent came back on the phone and said yes it’s on the truck and it’s too late to cancel the order. The next day I checked the order on Wayfair website and found this information.

The Wayfair email subject line asked: "Do you believe in 2nd Chances" An unsolicited acknowledgement of our poor customer experience. What began with the search for an affordable BPA Free multi-cup coffee maker, ended with a Customer Exit Survey. But what happened? "Material" refers to the reservoir... "Stainless Steel" (though glass would have been acceptable). "Open Box" guarantees a price discount. I also purchased a 3 year Warranty. The product arrived broken and unchecked from its original sale. Shards of plastic in the outer box; The beat up inner box covered in tape; A detached dial and other broken pieces; The coffee pot doesn't turn on; And finally its Reservoir, is actually Plastic! Customer Service cancelled my Warrantee which prevented us from fixing, to "Donate it".

I ordered a gaming chair and I ordered for a technician to put the chair together. No one showed up nor called. You took my money for a technician to put the chair together and I want my money back!!! Rip off. I will never order from this place again!!!

Now advised it will be the 29th! Totally unacceptable. Thanks for your incompetence. I am informed of this 3 days before Christmas. I will see if they do the right thing. This was my first time shopping at Wayfair and maybe last.

Ordered a gaming chair for son for Christmas 2023. Noticed soon after not shipping even though order said delivery by December 20th. Checked in with representatives several times and was told all is fine - just a small delay. For the record, I know it is Christmas and things get crazy (I would have been fine with by the end of January.) After being told not to worry, I continued to check my order with no updates. Finally, on December 22nd, my order updated to sold out and on backorder expected by March 23, 2024! Umm no, thank you.

Shipping Sucks. Do not plan on receiving items on time from this company. I live in Indiana and placed an order on 12/15. Listing said arrives before Xmas. First notification was an arrival Wed 20th-Sat 23rd. On 12/19, Package was overnighted from Georgia to California. Then Wayfair put it on a 5-7 day FedEx Ground Truck back to Indiana. Delivery is now Tues 26th or Wed 27th. So much for Xmas Gifts. FYI, All of my Amazon gifts arrived on time or earlier than expected. Again, Wayfair Sucks!!!

Polywood outdoor furniture took 8 weeks for Wayfair. Amazon would at taken 1 week. Wayfair charged my card 7 weeks before shipment. Amazon doesn't charge until they ship. The wait wasn't worth the $20 we saved on $600 worth of furniture. Never again.

I Ordered items to renovate my bedroom, (pillows, covers, bed frame, and a mattress), I received all items except the mattress, On 11/27 the delivery date was stated as 11/30 even though it was still in "preparing to be shipped" status. On 12/05 I called customer service to check for order status and they lied about the item on route with no tracking number available. On 12/13 they finally admitted that they did not know where my item was, so I had to cancel my order. Wayfair's customer service and delivery practices are horrible at best and more likely deceptive. I have learned my lesson and will be shopping elsewhere.

I found a dining room table & chairs on Wayfair that I liked. I purchased. Before delivery, we realized we were purchasing only a table. There were no chairs, as it showed with the table. I canceled the order, they charged me a restock fee. I won't be interested in Wayfair business.

Extremely difficult (maybe better to say impossible) online website to deal with. Orders not delivered on-time as advertised (not even close). When you call no one knows anything about what is going on or how to correct issues. Extremely frustrating.! I will never order anything from them that I need anytime soon. Compared to Amazon and many other shopping sites when it comes to customer service, Wayfair is horrendous. And when I look at other reviewers, I see I am not alone in saying this...

Fake advertising. Never again will I order with this website. I order since November 23… (Christmas gift for my wife) now I have to wait till the end of January.. Will definitely hear from my lawyer.

Ordered dining room chairs. I was told they were in stock. They were supposed to arrive before thanksgiving. Nothing came. I called and was told they were on backorder. Cancelled the order. Placed another order. Was told they were in stock and I would get them before Christmas by 12/19. Given this new information, I volunteer to host Christmas Eve dinner. I just checked the status of my order and they are now back ordered until January. The sales department assured me they were in stock. Customer service assured me they were in stock and shipping Friday 12/15. I’m at a loss for words at how poorly this was handled.

Wish I knew about this Wayfair consumer reviews before making my large purchase. Quality is bad. And they are a liar when I tried to submit my review of that item I bought right on wayfair and just found out wayfair will not let you submit any negative reviews.

I cannot believe Wayfair sold a disabled senior citizen a bed for over a thousand dollars when a few days later it is on sale for almost half that. Wayfair sucks! I will never shop there again and I will certainly never recommend this place.

I ordered a kitchen island, we had a difficult time putting in together the holes did not match. I called, they sent another one, same issue and some of the wood wasn’t cut right, but we did what we could to make it work because I really needed it. The stools started falling apart because the wood split. Because it was after the 30 days they said they couldn’t do anything. I should have just sent it all back from the beginning; lesson learned. It was very poor quality; I won’t be ordering from them again.

After running for 24 hours it only heated to 83deg and jets wouldn't turn off. With hours on phone and emails all Wayfair offered for my inconvenience was 10% off a future purchase. I'll never shop with them again!!

I found a sofa that seemed to be what I was looking for at Wayfair. The description said it was leather and all wood with the seat 20 inches high. All false. It was cloth, manufactured wood and 15 inches. Buyer beware. I notified Wayfair, but the description is still running. It also includes all 5-star reviews, which would be impossible considering this sofa bears no resemblance to the description.

Delay Deny Delay. I called Wayfair to have the price of a sofa I order price adjusted- Wayfair refused even though the sofa had not shipped. I ask to cancel the order- Wayfair refused because the item is pending. I can't get my money back. I can't cancel the order and I can't get the Sofa. CONSUMERS LEAVE THIS COMPANY TO ITS OWN DEMISE!

Arrive 1.5 hrs after 30 min till arrival call & email. Item damaged. No compensation for inconvenience, so forced to take refund and wait days for refund. Driver said entire truck was damaged, so looks like I’m not the only one who will be disappointed today.

Ordered a barn door on Nov. 13th, mostly due to estimated delivery of Nov. 16th. Cancelled order on Dec. 13th. Received no communication from Wayfair other than billing my account and telling me about my order with a delivery date of Nov. 16th. Have called customer service 3 times with no results, nothing they could do, all promised should be shipped soon! Cancelled order, first time and last time dealing with Wayfair. Make promises they can't keep!

I ordered a grill from Wayfair, the delivery is the issue (I was not given delivery options nor a choice of a delivery company so this issue is all on Wayfair). The delivery company was FedEx which is a joke of a company. I have cameras all around my house so my description of what I am saying can be proven. The delivery driver literally pushed the box containing the grill up my driveway and to my front lanai door, opened the door and shoved the box in but didn’t push it in far enough for the door to shut. I was concerned because I was at work and not at home. I called Wayfair, spoke to a supervisor (I have documentation), was told the FedEx supervisor would try to send a note to the driver to get this taken care of, and that the supervisor was given my phone number to call me direct, neither a phone call or the driver returning never happened.

Product was ok BUT after that emails came so often I unsubscribed. Continue to get them. Would never order again because of this. I understand that it's a business but emails many times a day is ridiculous.

I ordered a 8x10 shed. First they only sent 1 box #3 of 3. They sent only one guy to assemble it. Then they set me up for a Sat a guy called from Angi telling me I would have to pay more. I said no way, he didn't show up. Then they rescheduled for Thurs Dec 7. Only 1 guy showed up and said he needed another person. He called Angi and they told him someone was coming in 30 minutes. Needless to say they never showed up. I sent shed back. I had to pay 80 for shipping. Then Angi said you will get a refund in 4 to 5 weeks minus tax. They don't refund the tax. It was a joke, never again

I have never purchased furniture through an online company and now I wish I had not. We purchased a Latitude Run reclining loveseat 18 months ago and already the footrest on one side won't go down all the way. I called Wayfair and they said it was out of warranty so there is nothing they could do, and they would not provide me with any contact information for Latitude Run. It is a shame that Wayfair does not stand behind their products! We are a senior citizen couple who do not abuse our furniture, and we've owned La-z-Boy recliners that have lasted for years even when we had kids in the house, so it was very disappointing to have a recliner break after 18 months. I will not be purchasing from Wayfair again and I highly recommend that you buy your furniture locally from someone that backs up what they sell.

I ordered a bathroom vanity on 12/2 specifically specifically because of the 12/6-12/8 estimated delivery date. On 12/7 the delivery date was stated as 12/7 even though it was still in "preparing to be shipped" status. Called the next day and was told the warehouse was backlogged but that most orders ship in 10 days. No reaction when I mentioned that they were misleading customers by providing overly optimistic dates. This morning (12/11) I checked and it's now estimated to be delivered between 12/14-12/22. My bathroom remodel is waiting on this vanity and I have people coming for the holidays. The product is listed on the website with a delivery window better than what I'm now being told, but also at a more expensive price with only 9 left in stock which makes me worry that they may cancel my order. Wayfair's customer service and delivery practices are horrible at best and more likely deceptive. Have learned my lesson and will be shopping elsewhere.

I ordered a comforter set November 30, today is December 11. Still have not received it. I have called Wayfair how many times because it's said it was sitting in their warehouse for five days ...I talk to a supervisor. She said she would investigate it... then it State my order was being shipped through FedEx. I asked for a refund because they already charged my account. She said she couldn't do it because it's stated it was shipped ...their website states fast delivery. I have ordered stuff through other companies and if there's ever a problem, they credit my account back or if I paid for shipping, they credit that back.

Not a good experience. Product arrived. Assembled product on to find out it was crap. Tried to return and was told no returns on assembled products. LIKE YOU WANT ME TO DISASSEMBLE AND RETURN? Hello... What a joke. This piece of crap will not be staying in my house. Thanks Wayfair.

Ordered a recliner and estimated delivery date came and went. After three weeks of the run around I was able to cancel order after being told I couldn't. I placed an order with Bed Bath and Beyond and received chair in three days. This company is an absolute joke.

Ordered an item, a couple of days later, I asked if they could cancel it because the item has been shipped yet, they said OK. An hour later, got a return email and charged me $140 for restocking fees... they did not mentioned any fees when I called. Extremely rude customer service. Won't be order anything from them any time soon.

I ordered a dog bed on November 17, 2023. It was delivered on November 25, 2023. It was the wrong bed. I had ordered a medium size bed and I was sent a small size bed. It was bed that was sold out at Chewy's and one that my dog loves so I know the size I needed. Apparently their SKUs are wrong, I told them the bed they are identifying as medium is actually the small, please check the measurements. They had me return the small bed (I had to print a label and find a FedEx location which isn't close as I'm rural). I was told that my replacement bed would be there on December 3, 2023. Of course, the medium bed was not there so I called on December 4 to cancel the item and find something different. At that point, it hadn't even left the warehouse! They have 10 days to ship! I asked if I could just cancel the order and they said they couldn't on Monday but if I hadn't received a ship confirmation by Friday, I could call back and cancel then.

I have come to notice that Wayfair's merchandise is not built to last. Their customer service is terrible. We have bought so many things from them from a pool table to sliding doors, bed room sets - you name it. We have had two sliding doors for about 8 months. The bars that are supposed to anchor them onto the studs have began to bend. They fall off track because the doors are heavy and obviously the track is not built for the weight. Well it fell off and injured one of my kids. Husband called to complain and see what we can do to fix this - as it was about 2000 for these doors. Only result was to buy new rails for $60 each. The same rails. Husband asked if they would be able to help since obviously this is not a safe item and completely dangerous.

Placed an order for a carpet November 24th. The carpet did not arrive yet and it's December 6th. I can honestly get a carpet anywhere else. I just want my money back at this point. I contacted support and support is very unhelpful. It takes them days to respond to a simple question. Calling their support is also super annoying. The return for a 400$ carpet is 90$. Why should I pay 90$ for a carpet I did not even receive!!!

I placed an order for a sofa, chase and ottoman on October 18, 2023. The estimated delivery date given was Wed. November 1, 2023. Received an email on October 31, 2023 of the product being on backorder and given a new shipping date of December 1, 2023 and delivery date of December 7, 2023. In online chatting on Friday December 1, 2023, was told shipping that day was still scheduled. In looking for tracking number on Monday December 4, 2023 and the order still in "Ordered" stage and requesting answers via online chat was told they could put in an order cancellation request. I did request the order be cancelled and refunded.

Horrible experience, was told all three items I ordered would come at the same time which was important, when they didn't I tried to return them and was told I'd have to pay $60 in shipping - no way around it. Don't promise something to a customer you can't guarantee, I now have to pay out of pocket for their error. TERRIBLE customer service, will NEVER order from Wayfair again.

Poor products and customer service, and you even have to pay return shipping! Avoid buying anything from them! The pictures shown on their web site are misleading! The furniture is not good quality...

CRAPPY PRODUCTS AND HORRIBLE CUSTOMER SERVICE!!! These unfortunate people sold me a defective toilet seat, and when I tried to call them to have it replaced (or, at the very least, to buy a replacement hinge from them), they refused to help me and treated me like garbage. I'll never do business with these corporate criminals again, and I would strongly recommend that you avoid them also, unless you want to buy shoddy, poorly made products and then have their so-called customer service agents abuse and mistreat you.

I purchased the Genuine Leather Executive Chair by '17 Stories' brand (normally $992 and on sale for $700). When the chair arrived I was VERY UPSET to find that '17 Stories' is not the actual brand name - The product is from Acme Furniture in China. It came with overly simplistic instructions which were barely helpful, I then researched and found that the very same Acme chair model/ SKU is sold at Amazon, Bed Bath Beyond and other retailers for around $400. When I attempted to return the chair, I learned I would be charged another $80 to ship it back to Wayfair. And that I had to fully disassemble the product, which is now nearly impossible. Finally, the metal on the chair has a strange coating that peels/ comes off on your hands. COMPLETE DISAPPOINTMENT. I asked Wayfair about a price match to the lower price and was told they don't do that any more. I will never shop at Wayfair again.

Purchased a sideboard/buffet to stage home going on market, was not cheap. Paid $130 to have the furniture assembled and received a reasonable time for an Angi Pro to assemble after arrival. The day the Pro was expected, I received a message from Wayfair that they were unable to reschedule the Pro and the booking was for the original time. Fine, that is what I was expecting. I never tried to reschedule. Original time came and went. No Pro. Spent last hour on Chat Bot with Angi Pro so they could figure out the problem, only to be transferred to Wayfair. By way of cut and paste text, they said there was no Pro available and they rescheduled for a week away. Disappointing all around, especially since I expected the furniture piece to be ready to go now, not later. Grade: F-

I bought a vacuum from them for $125 - it was defective and I returned it within the 30 policy. They kept $116 and sent me the balance as a refund. Then they were so sorry that they offered me a 10% discount on my next purchase. I told them that I would NEVER be buying anything from them again and that I want to warn consumers that they return operations are shady at the very least. Don't trust them.

I think Wayfair deserves zero stars. I will NEVER shop at Wayfair again. I received my ottoman and it was damaged. It has a hold in the bottom I bought it as a replacement ottoman sleeper. I have had this same one for 15 years. I needed to replace it because my uncle with dementia is staying with me and the old one is finally starting to come apart. They asked me to upload pictures and I did, 3 times. I am still waiting for a return label and/or a call back from the "so-called resolution department". I still have an ottoman with a hole in it and they still have my money. They have not offered to replace or give me a refund. Their customer service gets zero stars as well as management. I will buy the ottoman from Walmart, it cost more but I don't care as long as I don't have to deal with Wayfair anymore!

I reached out to customer service and I was informed by an email message that my item was not exchangeable. I did not ask for a refund. I just wanted to exchange it and asked if I want to speak to an agent and I said yes but no one has called and now it's over 3 weeks.

I advise against buying from Wayfair. Their prices are higher than other retailers for the same items, and their customer service has proven unhelpful. After signing up and not receiving the promised 10% first-time purchaser discount, I couldn't reach anyone during the Thanksgiving holidays. Needing a chair urgently, I made the purchase without the code, hoping to resolve the issue later. Unfortunately, Wayfair only offered a 10% discount code for my next purchase, refusing to credit my account or card. Given my significant $580+ purchase, the 10% off is substantial, and I don't recommend this company.

I ordered a media console on 11/8/23. Confirmation through Wayfair and myself confirmed delivery date for 11/24/23 for white glove delivery. I received email confirmation on 11/24/23 at 0641 and a text message confirmation at 0700 on 11/24/23 for delivery between 0830 and 12pm. I took off work to ensure delivery only for delivery to be delayed at 0743. Wayfair only delivers M-F. The reason for the delay is that my item wouldn't fit on the truck. I cannot take off another day to ensure delivery. I'm very upset and I cannot pick up the item myself. I have to settle for porch delivery and hope it's there when I get off from work. Also, the delivery date isn't guaranteed. I spoke to numerous supervisors who cannot accommodate me. This is very unprofessional. I'll never order from here again.

I purposely purchased a product from Wayfair to support the company, although the exact same product was available on Amazon for the exact same price. But it eventually cost me $60 to return to Wayfair, vs. a free return to Amazon, causing me to ask Wayfair why I would buy anything from them that I could purchase from Amazon. They offered no compelling response.

I’ve been a Wayfair customer for years. I bought washable rugs and washed the for the first time after a month. They came out of the the cold delicate wash with holes in them. Wayfair was not interested in helped and told me to deal directly with the company. Poor poor service Wayfair.

I bought an expensive throw pillow from Wayfair based on the photo and colors shown on their website. When I received the pillow, the colors were completely different than the photo so I couldn't use it at all. I called to return it since it was "defective" but Wayfair would not agree to a free shipping return even thought the product didn't match the description, etc. They claimed that the manufacturer's photos were not true to the colors since their lighting didn't allow for the true colors to show up. What??? How would I know that? I can't believe that was their excuse for not sending me a pre-paid shipping label and wanted to charge me to return the pillow!! Worst customer service!!!

I went to buy a comforter set that I had in my cart and the price jumped from $54 to $67 with a sales tag on it. That isn't a sale!! That is a price hike with a red tag on it. You doubled the price then put it on "sale" but in reality you're charging way more than what it was originally listed for. So right before the holidays your company is price gouging and being greedy. The best your customer service people could say was sign up for promo codes. Why? So you can scam me some more. I've never used this site before. That would've been my first time because I thought you had some good deals but clearly I was wrong. Once again a billion dollar company is trying to take advantage of their customer base. Absolutely disgusting!

Ordered a living room set. Was told it would be delivered 22-30. Received text and email that would be delivered 9am-2pm today the 22nd. I removed all furniture to fit new set. They called hours after the texts and emails and rescheduled for the 27th. So I took the day off for nothing and tomorrow is Thanksgiving and I have no furniture in my living room for any of my guests. Will never order from this company again!!!

In early November I purchased a pendant light and paid for it. Was told should receive by 11/18. When it didn't arrive by the 20th, I checked to see where it was in tracking and it said it had been delayed until April 3. This was an anniversary present and I couldn't wait until April, but after talking to the recipient, we would wait. Then yesterday, I received an email stating the order had been canceled. I didn't cancel it, they did. So I decided to look for another pendant light and found the same one only it was $150 more. I contacted customer service and they said the original price was a mistake and so they canceled it, and I could always just order again at the new price. WHAT???

I researched online and found a shower door to go in our newly remodeled master bathroom. Of all of my options I chose Wayfair because of the quick delivery time. The next day after I ordered the shower door Wayfair changed the delivery window by a week. I kept checking every day to see if the order was updated and after 2 weeks it was still showing that it had not shipped. I called Wayfair on 3 different occasions and they kept telling me that it was shipped but couldn't tell me where it was or how long it would be before I got the door. I finally had to just cancel the order and get it somewhere else.

Wayfair lures customers to buy items from their site, however they provide wrong delivery dates and their customer service is the worst. It's a trap, don't fall for it. Customer service agents only provide info on what's on their site, and they play victim when customers are frustrated. They partner with third party companies for delivery and customers have to schedule the order, wayfair says they can't do anything about it and they are never helpful. Look for the same product in Amazon. Never buy from wayfair. They are the worst.

I received a lamp shade a couple of months ago. It didn't work for the lamp I had, so I re-wrapped it and returned on my own dime. I wrote the order number on the address label that I used, and I also wrote it in the box prior to sealing. I NEVER got any type of refund. I know they received it. I'll never purchase another thing from Wayfair.

My order from Wayfair went to the wrong address. Wayfair told me I had to get with FedEx, FedEx said Wayfair had to call them, Wayfair refuse to call with the information. My only recourse was to pay Wayfair to cancel my order and reorder. That is poor customer service. I reordered through Target and be aware once an order leaves Wayfair they will not help you unless you pay them. Wayfair is not a company that I will shop again or refer people to until they get better customer service.

First time ordering from Wayfair, a mattress frame and headboard, my husband paid extra to have it assembled, we scheduled the assembly, the employee called. Said he was having car trouble and never showed up. We made arrangements around this appointment. You pay for a service and get a bunch of crap!

I ordered a $700 fireplace and they sent me the wrong color, after talking with them they never came to pick up the old one, probably trying to make me pay for 2, and sent another the same color as the wrong one. SMH.

We purchased a hot tub online for a great deal. Took money from account, said it was getting ready to ship. Three days later they cancelled my order and returned money. They don’t even have an answer to why this happened. Sounds like a scam to me.

The short of my negative experience with Wayfair deals with their shipping and inventory process. Wayfair isn't Amazon, which has its own inventory. They provide inventory information provided by sellers; meaning some sellers list items as in stock when they're actually on backorder. You've no way of knowing until after you order. And it doesn't seem like Wayfair cares much for checking these stock discrepancies either, nor do they offer anything but an apology for false arrival information provided on their side.

We needed to order two non-standard size doors and came across a handful of stores that sold a same or similar product. We ordered from Wayfair based on the estimated delivery date vs. another company. The delivery date came and went with no updates from Wayfair or explanation for the delay. We called and escalated to a supervisor, Mario, who provided a laissez faire response and turned the delay into us not having planned better. We have steered away from Wayfair for situations like this along with their policy to not cover return shipping. We hope others will do the same as retailers such as this should not be able to continue to operate without significant changes in their advertised delivery times and customer service skills.

Avoid ordering anything from this Company (Wayfair). They have the worst customer service and the items are cheap just like the price listed - I have been waiting for a replacement couch for a damaged one for over 3 weeks now - was told it was shipping one day and it still is waiting - They help at 1st but then like crickets can't get any additional help only excuses and ** stories about why it can't or hasn't shipped. Spend a bit more and buy from Walmart/Amazon etc. Just avoid WAYFAIR. Yes there are some positive reviews but look close. Majority of them are poor.

I put in an order to Wayfair for flooring and the full price of almost $700 was charged to my credit card. It was supposed to arrive by 10/27/2023. Since it didn't arrive, I called Customer Service a few weeks later and was told that it was on its way. It still had not arrived by 11/14/2023. I called again and this time, I was told that it was LOST in shipping, so he was putting in a new order. Fine, but I question WHY I was not informed and WHY Wayfair didn't automatically put in a new order. If I hadn't called, I would have never received my order and they would have my money.

Very bad company with bad customer service. We ordered an executive desk from Wayfair. It took 3 months to arrive (delayed twice from initial promise date) and the assembly guy (who I paid for) was a no-show. I got the refund for the assembly service, but I couldn’t assemble the unit myself because there was no assembly manual that came with the desk. Customer service was called many times, and they kept making empty promises with no results. I wouldn’t order anything from Wayfair again. We shouldn’t reward companies like this with any more business. Products may be priced low, but you can’t use it!

I order a living room sofa and matching chair, it came in boxes to put together, which would not be a problem but when I received the boxes it was marked like 1 of 4 and so on. The sofa had 4 boxes, when I opened the boxes I had double boxes of the number 2 and 3 boxes, I had to repack the boxes and have them pick up the whole thing, Another time just recently I sent my son in Flordia a bedroom dresser, it came with no instructions, I did pay the company to have someone to put it together and they couldn't do it without the instructions. I ordered the dresser a month ago and he is just getting it put together on 11/12/23. I will never order furniture from this company again.

After researching and reviewing for 6 months I chose this piece at more than I typically would have spent. I got a Wayfair Credit Card and after being delayed for 5 weeks, the couch arrived damaged with NO CONTACT from a MANAGER. After waiting for over 30 minutes on the phone for a manager, they offered me $10!!! 45 minutes later, $45 off, then, I told the drivers to deliver it, moved to a service manager and upstairs to open the door, and they LEFT. I got the next manager to offer me 10% off the purchase and a chance to redeliver… in 48 hours or more.

I am so disappointed with Wayfair. I purchase a dresser 2 months ago. It was a gift for my grandson so they just got it last week and tried to put it together and none of the drawers line up and the wood is very cheap. I paid over $500 for it. I contacted Wayfair and all they would tell me was, "Sorry you missed the 30-day return window." I explained the situation and all I got was, "Oh well can’t help you." So I’m paying Wayfair over $500 for an unusable dresser. Wayfair does not care and I am going to make sure that people know what kind of company this is and not to buy from them.

Wayfair makes promises they don't keep. When I purchased a desk from them White Glove Delivery was promised on their website for this specific item. The shipping company they used was horrendous. The first time they came they claimed the desk was too heavy and left. Then three more guys came a week later and got it in the house but claimed they didn't know how to assemble it. They said a team would be contacting me to assemble. They instead sent an e-mail saying someone would be coming that following Monday anywhere from 7 AM to 7 PM. I had a very important medical appointment that day so called them to see if they could narrow that 12 hour window or reschedule.

Repeat customer who bought a bed frame that broke after only a year of routine use. The side board cracked in half and my husband actually fell on the floor in the middle of the night. We contacted customer service and were told because it was out of the return window there wasn’t anything they could do. I explained I understood but asked since it was a defective product could Wayfair not replace it or give us store credit. The impression I got was that this wasn’t unusual and products routinely broke before they should. The scary thing was we were in the middle of shopping for nursery furniture when this incident occurred and trusted our newborn to these products. So just beware that although their products are cute they can be poor quality and be prepared for that before putting anyone in harm’s way.

Just got my $260 grill in the mail and it was broken in pieces. Called customer service and I was literally told, "It's not our problem, call Weber." So screw the veteran on veterans days...what do you think should I even pay them.

Our recent purchase from Wayfair of an electric cooktop revealed false advertising on Wayfair's website, followed by a complete refusal by the company to acknowledge (or correct, or atone for) how this falsity is misleading consumers. In shopping for a new induction cooktop, a major consideration was to find one that has a larger number of heat settings than the usual 10 or 11. The Wayfair website offered a GE unit that the site says has 19 heat settings. We trusted that description, and we bought that model from Wayfair. The description is false. As we discovered after installing the unit, the unit has only 11 heat settings.

I tried to make a somewhat large purchase from here to furnish my new home. I took off from work 2 days to be home to accept it. The day before the first items were supposed to arrive the entire order was canceled for no reason. I then attempted to reorder everything and they canceled the order again with the money being pulled from my bank account both times. I now have to wait another week for my money to be refunded and to receive the items that I had to order from another business. I will never place another order with Wayfair again. I only wish I would have looked at their reviews before I placed the order the first time.

I ordered a recliner and within 48 hours decided I didn't want it. The company Ebern Designs denied my cancelation and sent out the order anyway. I now have to take the day off from work and lose pay just to refuse to accept the order I didn't want and tried to cancel. Ebern Designs and Wayfair are a scam.

Wayfair offered this bed to me at a certain price and then cancelled the sale after two weeks due to some "Pricing Error". This is very bad business practice. See below. "Wayfair Professional. It's Back! The Berlin Low Profile Storage Platform Bed you've been waiting for is back in stock. Berlin Low Profile Storage ... by AllModern $‌2999.0. As low as $‌949.99. Shop Now." WAYFAIR SHOULD HONOR THEIR MISTAKES AND NOT WASTE CUSTOMERS' TIME.

Ordered a sofa from Wayfair and noticed that they ship via FedEx. So I know for a fact that Fedex does not deliver to your door unless you live in a single family home. I cancelled my order immediately, because I know I can’t lift a sofa that’s boxed and bring it up by myself, (wish I did have that type of strength at my age). So I call Wayfair to explain the dilemma and Diane says to me that she was not able to cancel the order, and to wait until I received the sofa to cancel it…me thinking, why would I do that, made absolutely no sense to me! I tell her no, I did not want to wait and I wanted it canceled NOW. She says again she could not cancel the order and I would need to cancel through Fedex…still not understanding this conversation, (through fedex, I didn’t order it through fedex).

I purchased a Murphy bed that cost about 1300 dollars. I finally get delivery and the delivery people offer $300 to assemble the bed. Thinking that included setting it up against the wall we agreed. That 300 dollars only covers bed assembly, even though the email I received states that I should have them do this including attaching to the wall to the correct wall studs. After we told the delivery people that we were not happy the price magically goes to $200. Be AWARE that the delivery setup is not what you may think. Ask them what all it includes. I won't purchase from this company again. Wayfair is NOT what I need.

I ordered four sets of two curtain panels. I executed a chat while ordering to be sure the set was 2 panels which was confirmed. When I received the order, there were only 4 panels, not 4 sets. I called and customer service verified that I was resent the 2 sets of 2 panels that were missing. Well, I received 2 panels, or one set, so I was still missing 2 panels which is one set. I called again and I was told that there were no more sets. So, after ironing and hanging the sets I finally did receive, I had to send everything back because the delay caused by incompetence impacted my complete order. This was a lot of work for nothing. Wayfair, you will never hear from me again. When you read this review, do yourself a favor, and shop somewhere else.

I have purchased several larger products from Wayfair and the latest is my last purchase from them. Last year I ordered a sideboard and it came without the legs. Had to wait for several darn weeks to get those. Purchased a desk earlier this year and received the wrong hardware for the desk drawer. I never did get the nice black hardware for the desk drawer. They sent this ugly chrome garbage, not the sleek black metal that matches the rest of the metal used on the desk as it was pictured on their website. I ordered a dining room light last month and lo and behold one of the parts is faulty. It could be weeks before I get the replacement part. I'm done. It's just not worth the hassle you go through every time you place an order. It might be right, but it will more than likely be broken or missing parts. And they make it EXTREMELY difficult to return an item and get your money back.

Purchased a sofa on sale that was in stock. Shipping day rolls around, I check on the order and find that it is now backordered for another ten days. When I call customer service, the representative tells me that they sent an email to let me know about the delay, and claimed that it was in stock, but they ere having shipping problems. The email showed up that night. So, I go online to check my order this morning, and it has been pushed out another two weeks. My head exploded. Got on the phone to customer service again. Again, another lost email. I canceled the order, but now I have to wait on them to return my money. How convenient for them. They have my money all this time, and I. Still sitting on the floor. CAVEAT EMPTOR! Unethical.

Purchased a tub from Wayfair, tub arrived with huge cracks from factory. Wayfair sent us a replacement tub under warranty and told us to donate defective tun. 4 months later they sent us to collections for not paying for the tub they sent under warranty. They have been dishonest, rude, condescending, the worst company I have ever dealt with in 25 years of business.

I purchased a bedroom suite and a mattress from Wayfair on 10/12/23. The items shipped in multiple shipments and shows as delivered however I never received the items. I contacted Wayfair multiple times and was told I had to wait 3 days and then they would replace or refund. At one point, one representative even said she could find no orders for me. We eventually worked that part out with another representative. Then I was informed that it would be escalated and someone would be in contact.

9 weeks ago I ordered TWO green, nothing-special green bar stools for 250 dollars. The delivery time was posted as 8-10 weeks. Although this seemed quite long, I couldn't find them elsewhere. But they were plain - basically two cheap wooden stools that were painted a color I liked (although expensive for what they were. Walmart has similar for 34.99 each stool).

I ordered a product, a vanity about two and a half months ago, It was shipped from whoever. When it got to the final shipping company, they gave a date when it was going to be delivered. I took the morning off the day it was supposed to be delivered, they called and said they'd have to reschedule for the next week, didn't have room on the truck. The next week came. I got the same phone call, We'll have to reschedule for next week. The next week came. I got the same thing. I don't normally do reviews other than when I'm totally getting upset with the company I bought from. I called the shipping company to complain and the lady that answered said hold on. She came back about 25 minutes later and said. "I'm so sorry, but the person you need to talk to is not here and she will call you back later." I had put the phone down on speaker and I had to ask her when, and she said today... We'll see.

I usually don’t do this and I don’t like to do this either. Wayfair is a terrible company to buy from. I guess that is why their stuff is cheap. The customer service are pleasant but they don’t listen to customer’s choices. I bought a bedroom set, couch, mattress and box spring from them over a month with specific instructions as to the delivery, none of which was followed. What they delivered was damaged. They took it back and tried to redeliver but refused to follow the instructions I told them when it comes to delivering. I ended paying to have them return the item. So full of regrets. Never again will I buy anything from Wayfair.

I have been a Wayfair customer for quite some time, and I absolutely adore the quality of their merchandise. In October, I made the decision to purchase some new quilts for my mother. The assortment of colors, quality, and incredible discounts made it a breeze to select the items, and I snatched them up at the ideal moment. After approximately one week, I received an email with delivery instructions stating that it would be delivered today. Despite diligently monitoring the area where I was expecting it, nothing materialized.

Buying from Wayfair has been the worst experience! From terrible customer service to zero quality control or accountability by Wayfair for selling an inferior product! I purchased 2 stools that turned from ivory to yellow within 60 days. Wayfair refused to address the bad quality and refused to make it right. I spent $250 for products I cannot use. Terrible experience.

I purchased a bathroom vanity, but to my dismay I found the top was cracked when I opened the box. I contacted Wayfair and they said they would send a new one out and I could just dispose of the damaged one. I emailed the customer service resolution center letting them know there was no way I could get the 300 pound vanity out of my house. They told me to have a charity pick it up. I could not find a charity that would do this. I went back and forth and called several times, when finally the rep said she would put in a "request" for the delivery company to take the damaged one when they deliver the replacement.

Purchased a 44" wood furniture dog crate. Asked to have "fragile" label placed on box, as reviews for this item stated packaging for this item was sub-standard. Label never attached, and item had large gouge in box. FedEx driver had trouble unloading it, I had to help. I opened box and pulled out first piece which was broken. Manufacturer has NO CLUE how to package a 100 pound composite wood crate to ensure it arrives intact to customers of Wayfair. I believe Tucker Murphy is actually owned by Wayfair. Item was returned and everyone's time and efforts were wasted.

I always have problems with the customer service of Wayfair. I have spent thousands on the site, most recently for my niece's adopted children's bed sets. They send these flash promo codes to my Android phone, and it shows the message before I log on to the phone, and then I can't retrieve it. When I contact them telling them I want to use the code, they always, always tell me "it expired yesterday and we can't give it to you." This has happened quite a few times. Then I ask if they can give me another promo code and they offer me less than $10 off if I order within 24 hours. Less than $10 off thousands. As a result of this constant frustration, after buying 4 bedroom sets for the kids, I have stopped buying from them. They don't even TRY to help me.

The delivery date was changed by the store six times and after that I only received part of the sofa. I never received the rest. It is very difficult to communicate with them because they never answer.

I purchased a memory foam mattress that l decide to return, l would keep the one l had, Wayfair gave me a date for pick up. On the 9/20/23 no pick up, they told me to sit it outside in the rain and l refused to do so, then they gave me another date for pick up. No show again. They never knock or ring the bell, in my neighborhood you can't sit packages outside. It will get taken or wet if it sit outside, it's a gimmick so if it gets taken or damage it's on you not them, they lost this customer. Never again. It's just sad, Amazon always make sure you get your package. They always knock or ring the bell, wayfair needs to get RID of that return policy they have, thanks but no thanks.

I purchased 2 expensive armchairs from Wayfair at a discounted price as advertised on their website, and that price was reviewed and confirmed again upon my checkout. After placing the order, in less than 24 hours I received an email that stated my order could not be processed. I immediately thought something was wrong with my card, so I picked up the phone and called. The first man I spoke to indicated that those chairs I bought were actually NOT on sale and they wanted to charge my card MORE. I asked how it was possible that they had time to send me that email and cancel my order, without changing the ADVERTISED PRICE on their website.

I ordered 3 pendant lights in August 2023. FedEx only delivered 2 of the 3. I contracted Wayfair who asked me to wait a week to see if it arrived. When it did not Wayfair said they would send a replacement. I checked the app the following day to see when it was going to arrive and noticed it said mid November!! I called them back and was told they couldn't control the warehouse and there was nothing they could do!! That's ridiculous and terrible customer service. Now I was stuck with 2 of three lights I ordered for over my island and because I had already installed 2 of the 3 (never guessing it would take 4 months to get the replacement) and they therefore wouldn't allow me to return them. Now I'm stuck with 2 lights I need to find another use for. Never again will they get my business.

I have purchased a number of things from Wayfair that I have really enjoyed (a sectional, an outdoor set, a rug), and am therefore surprised at the lack of integrity I recently encountered. I recently ordered a set of backsplash tiles for $37.27/box in their clearance section. My order was cancelled due to a purchasing order, so I reordered. This was also cancelled. I called their helpline to see what the issue was, and they told me that my orders were cancelled because the tiles were being marked down further - wonderful! They said they would leave a note for their team to reinstate my order, which would happen in 24-48 hours.

Consistently terrible products that either arrive damaged or with pieces missing and equally terrible and unresponsive customer service. Whatever you save at the front end you will be lost in dealing with the issues.

I bought a living room suite of couch, small couch and chair. I also paid for delivery and setup. Wayfair's delivery people delivered the furniture and found the chair was defective. Wayfair's delivery people were not able to install one of the legs. The delivery people took the chair with them and said a new chair would be coming to replace the defective one. After several weeks, I called Wayfair support to check on the chair. The support person said the delivery people had not notified Wayfair and the 30 days to file a complaint had lapsed, but they agreed to send a replacement chair. A few days later, I got an email from Wayfair saying they had cancelled the replacement chair. It was a delivery company chosen by Wayfair. I do not think I should be liable for Wayfair's delivery people stealing the chair. I have never had a company cancel a fix from their own support people.

I placed an order for a TV stand worth over $400 and till today which is almost one month, Wayfair is not able to deliver my order. I have called their customer service several times and they keep telling lies and promising to deliver the next day. This looks like some kind of scam. Now I am asking for a refund and they said I should return item that I have not received. This is sickening. This must be a joke.

Delivery team coordinated call with customer service on a damaged item and then took the item, come to find out the customer service agent they spoke with told them to leave it with me. Wayfair “white glove” delivery service refused to bring it back. Seems if they had of let me speak with the agent I would have the item but it must look good in their house…

I do not recommend Wayfair for large purchases, such as a bathroom vanity. I received a product that was grossly misrepresented, needed a sealant, and Wayfair is unable to reach the manufacturer to find out which type of sealant. For me to get a refund besides 15% I would need to pack and box the vanity and send back. Who can do that with a large vanity? Stay away from this company.

Do not buy from them. The shipping is awful. Take forever to get anything delivered. They keep giving you different dates and changes then the day of delivery to say, "We can not deliver." We have to a 3rd and you will be notified by them in 7 days.

I ordered this item on 9/8/23. It showed as “In Stock”. Delivery was estimated as 9/17/23. The item didn’t show up and then the Wayfair website showed it as “Out of Stock”. So I cancelled the order. Wayfair wouldn’t cancel the order. They kept pushing out the estimated delivery date. I called Wayfair Customer Service on 9/21/23 to inquire about the cancellation. Customer Service stated the Deko Living is behind on reviewing cancellations for 3 to 4 days from the date I called. Wayfair should receive approval to cancel at that time. It is now 10/15/23 and the item is still not cancelled nor delivered. The item is back in stock and still has not been delivered. Not only has Wayfair refused to cancel my order this entire time and won’t deliver it I am paying for it and have been this entire time. Wayfair takes advantage of their customers and are thieves.

I purchased a dining table 4 chairs and a imitation stainless steel kitchen trash can. First off the table and chairs never got delivered from FedEx due to weight issues. Second the trash can was broken when I took it out the box. Very bad first time experience with this company. I should have shopped local. I have no intentions on ever shopping with this scam company again. Products are low quality. The overall service has been extremely frustrating. I feel sorry for anyone who do business with this company, wow unbelievable.

Three years ago I purchased an outdoor metal glider from Wayfair to accompany a similar, nearly 100-yr-old family piece. Since it was powder-coated and kept in a protected, covered area, it should not have rusted, but it did anyway. Because of the rust, the metal snapped and broke, rendering the glider unusable. I called their customer service to find out about replacement parts, only to learn that none were available, but Wayfair was willing to sell me a whole new glider! No thank you. Please note that other than stripping and re-painting the antique glider, it still works great.

We ordered a sectional from Wayfair and it arrived in 5 boxes. The cushions were shrink-wrapped and the couch sections were crammed into these boxes. We ordered a WHITE sectional- what we received was NOT white but a tan color. The fabric was cheap. We discovered that after we took everything out of the boxes and were putting the couch together that we were missing the right arm section. We called Wayfair and were told that they couldn't send us the missing arm section. They told us we needed to box everything back up and drop it off at a FedEx site. They wanted to send us another replacement sectional but could not guarantee that this sectional would not be missing parts and we would again have to box this ** up again.

I recently ordered an open box item - the 15 shoe bench. This item received was defective - it had no screws. Obviously that was a deterrent. I reached out to Wayfairs customer service reps who repeatedly told me their “resolution team” would look into the matter. That took three days and I received a email “granting” me return postage for a defective item Wayfair sold. The item was sent back, only for it to be held at a Fed Ex location for 7 days - and I’m now being advised that I will have to wait yet another 6 days for their “resolution team” to look into it. Furthermore, when it is finally received, I will have to wait between 3-5 days to be refunded. I have never encountered such bad customer service, and such unsavory return practices. As of this date, I have submitted a complaint with the Better Business Bureau - but will never be a customer of Wayfair’s again, and plan on reviewing my experience on several review sites. Buyer Beware.

I simply MUST stop ordering from Wayfair. The quality of the goods rates less than one star. My most recent purchase, which I could not find elsewhere so was forced to buy through Wayfair, was a pet gate costing $327. A pole was faulty so the entire unit, which I badly needed, would not work. Any pet could stroll through the gate where the missing pole would be. I waited over a week for anyone at all at Wayfair to help me deal with this. Finally, a woman on the phone said, "we will send you a replacement part. Just email us what it is." I attempted to do just that once I got home from work, but to my dismay, an message had arrived telling me that the only way to resolve this situation was for me to spend over an hour dismantling the unit, then another hour packaging it up to send back to them. An impossible feat for me. Why bother telling me you will send a part?

I would give 0 stars if it let me. I ordered patio furniture from Wayfair. It said 90% off patio furniture so of course I get excited and order a set since we just purchased our first home. I received a confirmation but from a different company saying that the order has been completed. A company called maoiystore. I googled this and I believe it’s an LLC somewhere in China. I ordered this on Sept. 20, with a delivery date of Sept. 27-29. I have yet to receive this item. It came out of my account of course, but didn’t say Wayfair on the transaction, it said Maoiystore. It is now Oct 11 and after reading these reviews I’m guessing I was scammed. Never again.

This company sent me a damaged bed. They did not send me the parts when they said they would. They said they would try again and didn’t. Called today and they now said it’s outside the timeframe. They 100 percent straight out lied about doing the right thing, I’m very upset with this company. They are dishonest. I will never order from them ever again. I have lots of more furniture to order and it will definitely not be from Wayfair. Buyer beware.

Bought a bed. Didn't like the quality, and was going to return but customer service convinced me to keep and I was given a discount for keeping. I didn't know that when you are given a discount it voids the warranty. However, they don't state it OR put it in writing. I called CS because after deciding to keep the bed after about 2 months the bed broke and I can't use the bed. I called customer service who did what they are supposed to do and no complaints there but after speaking to the supervisor they said nothing could be done. Their reasoning. 1. I didn't buy a protection plan. 2. I took a discount (which I didn't know voided the warranty).

The top is not as pretty as the picture. We have decided to return it and the faucet (because the faucet won’t fit the other vanity we decided to get) and get a different one. Buyer beware!! It is going to cost us $170 to return the two pieces. Still packed in original boxes. Read the fine print. We will never buy anything from Wayfair again. My wife is fuming. We will cancel our credit card on Monday and will never shop their site again. If you buy something from them and it isn’t as depicted on the website or as high quality as the website reviews state, you are screwed. Heading to Google reviews with this, now.

I would never buy stuff from them. I barely use the patio furniture, umbrella damaged badly, and they aren't taking care of it. First, they ask me for pictures but once looked at the pictures they denied any help. In fact, they are lying to me that I bought my furniture a year ago and they can't do anything. The fact is that I even showed them the screenshot that proves that item was purchased just a two months ago, but they aren't responding.

My opinion....Wayfair should stand by the products it sells. A brand new hot tub is leaking in less than 2 years. Many other customers on recent reviews and within the timeframe when we had ours delivered say the same. There is no way that this item should be defective after less than 2 years. Wayfair said only to contact the manufacturer. We have done so multiple times and they do not call back like they say on their message. Even though we have an extended warranty through our credit card, AquaRest Spas will not do anything. It is obvious that the company poorly manufactured these hot tubs quickly and poorly during COVID (2021 March order.. Manufactured date Aug 2021.. Delivery date Oct 2021) but now will not take any responsibility. Nor will Wayfair. They both have lost a permanent customer. Buyer for either company beware!

Had trouble finding a small sleeper sofa. Stores generally don’t have them and when they do charge exorbitant shipping charges. Found one on Wayfair and ordered. Had to call to get a twenty dollar coupon applied and wait for a refund. Inconvenient. Have to wait a month for shipping. Inconvenient. In the meantime price dropped a hundred dollars. Their chat says they won’t provide a credit after product ships. What customer likes to pay more and be ripped off? I will never be happy with their product as a result and will never order from them again. Better off buying local and paying more for better service.

I ordered two products which I did not receive, yet they still charged me. I called and said I could no longer use them as I had to move. I even for safety measures called Fedex to return products if they somehow still squeezed through. They claim they were delivered on the 31 of July which I was at the home all day and received no packages. Fedex always takes photos of deliveries No photos were provided. I even waited a few days and the home I was living in said they received no delivery. I contacted Wayfair and they did not refund me or give me a credit. I had an account with them but will not use the Again. I have ordered numerous items and am extremely disappointed. I would never take advantage of anyone and now I feel very taken advantage of. Out 191.00.

I have bought several items from Wayfair and I have had no complaints until I ordered a hanging lamp that was a thin plastic and all bent out of shape. It was way overpriced. The worst part and most insulting was that Wayfair charged me to send the piece of crap back to them. Most recently I ordered a pair of bedside lamps with charging ports to find the same low-quality construction. They are very cheaply made and so lightweight you can topple them with a feather and one of them doesn't even work. These were purchased using the accumulated rewards bucks so I didn't pay for them but when I called to complain about the unacceptable quality their attitude was oh well. I have hoped to at least get the reward points back but no they refused.

Twice they changed the delivery date a day before it was scheduled to be here. We already had taken the day off work to be here to accept the item. They completely fail when it comes to customer service. Will not purchase from them ever again.

I ordered a vanity on 8/21/23, which was scheduled for delivery on 9/2/23 - they called the night before to cancel the order saying they didn't have it in inventory. They offered a 10% discount that I used to order another vanity on 9/6/23, which was scheduled for delivery on 9/23/23 - they sent an email that morning canceling the delivery, saying they needed to switch to a different shipping company. After waiting several days for the delivery company to call and schedule, I called Wayfair 3 times and was given the runaround, finally, I got the phone number for the shipping company (ABF), and ABF said they had no record of the shipment.

I waited to review this item - I wanted to love this sofa, I liked the clean lines, and it met all my needs, high enough to vacuum under, deep enough to sleep on, removeable cushions and cushion covers. None of it matches, not even the colour. I bought teal green only, it’s more of a dark green - the colour isn't horrible. Which is about the only thing that is likeable about this sofa, oh and yes, I can vacuum under it.

In 2019, while residing in Chicago, I outfitted an apartment in Florida using Wayfair. For the initial two years, I only lived in Florida during winters before permanently relocating. My initial experience with Wayfair was excellent. Their customer service was on point, accommodating returns with ease. For items below $75, they often suggested either donating or disposing of the product and would still issue a return. Fast forward to now, four years later, I'm grappling with a deteriorating sectional sofa, costing over $1300. Despite it being rated for 900 lbs, the frame is disintegrating, and mind you, I weigh only 105 lbs. The absurdity of the situation is that I've never misused this sofa - never had guests over on it or even slept on it, and for its first two years, I barely used it. This shows in the condition of the sofa's fabric.