SkinMedix Reviews

Not impressed with gel and SkinMedix service. The Obagin foaming gel dried my face (broke out) out and when I returned the items skinmedix claimed that I did not include this product however they DID NOT KNOW THAT I TOOK A PICTURE OF THE PRODUCTS ALONG WITH THE USPS BAG. Honesty goes a long way. I want a refund immediately.

AVOID - ordered EltaMD large tube of facial sunscreen. It arrived with an expiration date of May 2026. I can’t even begin to use any of it by then. To top it off the company had me return it at my own cost. What a fraud!

Awful Company. They do not sell good products and actually sold me 4 bad, outdated products. I spent over 200 dollars and all 4 products had spoiled. I have never had a company that was so bad in their customer service. They did not send me new product or give me a refund-this company is a fraud. Do NOT BUY!!!! They actually do not answer e-mails or a phone!!! HORRIBLE!!!

Item tracked as delivered but not in my mailbox. Treated rudely and made to feel as though I was being dishonest. Did not get a response stating if a replacement will be sent. This is a $50 product.

Sold me a counterfeit item. The label text was off from the print, the packaging was not the same, and you can tell the label was removed and reapplied. When I contacted them about this they sent me a list of reviews. They didn’t even abide by their return policy.

I purchased a bottle of skin ceuticals CE Ferulic from the website. The bottle came with a different label. The xo refused to refund my money and claimed it was an international label. I contacted Skin Ceuticals. They confirmed that SkinMedix is not an authorized retailer and that they don’t have an international label.

In short this company is a reship scam artist. I have used these products at my dermatologist's office but I wouldn’t trust anything from this site. They have multiple consumer affairs and BBB complaints. It is clear to see what reviews are legitimate. I placed an order 3 weeks ago, it still hasn’t made it. The tracking shows the label was made by USPS but even after I spent weeks checking the tracking and contacting “the company” they in broken grammar in the middle of the night (likely not based in Naples FL as they claim) didn’t provide a replacement or refund even though clearly I didn’t get my order. I had to make a credit card claim with my bank. This is clearly a reship scam, it has every red flag. Run buyer run!

I received an order from Skinmedix and one of the bottles had a faulty cap. Initially, when they said to e-mail them I thought ‘Oh here we go, this may take forever to get resolved.’ Within one day I had a response e-mail that not only apologized kindly and stated that they had a order that was faulty (no company is that straightforward and honest about their products) BUT, they told me to not bother returning the items and that another bottle was being sent to me first class. Needless to say, I am impressed.

I am so impressed with the customer service at Skinmedix!! We recently moved and when I ordered a eye care product I put the wrong address down for shipping. I reached out to Skinmedix and explained my problem and in less than 24 hours got a very nice response from Thommas resolving my issue! I would highly recommend this company to anyone!!

Skinmedix offers a great assortment of outstanding skincare products at great prices products, including my favorite go-to cosmetic brand, which is SkinMedica. They also offer great customer service as well as free shipping. What's not to like? It's all good!

Just wanted to give some feedback on Thomas. He did an amazing job in helping me. He was both fast with his responses and a pleasure to email. Because of him I am more likely to return again to SkinMedix and buy more products. I appreciate all he did and he left me feeling great as a customer. Would recommend Thomas again.

Very happy with my purchase. It was exactly as described, brand new in the box, complete and not expired. I was nervous to buy, have read lots of reviews from other places about buying name brand products online, and having them expired or not complete. Not the case with Skinmedix! I will definitely purchase again.

I have purchased from Skinmedix 3 times since January and each time has been perfect. Everything arrived quickly and is exactly the same as my dermatologist. Skinmedix is my new go to site for everything in my skin care routine. The shipping is very fast.

Review on questions needed on account. Thommas Was so helpful and got my question answered almost immediately. He help me with my account, my new purchase. I appreciate his fast response and his kind words. Will do business again and know that I can get help easily

I do love Skinmedix! It is quick, easy, and they have the best prices on skin care I purchase, especially when they have promotions which get emailed when you sign up. Ordering is super easy and I love the free shipping.

This was my second purchase from SkinMedix. Everything went well with both purchases, the price was right, the delivery was on time and I would use them again. They have the best prices on the Obagi products my doctor recommended.

I used this site for my Obagi products that my doctor recommended. Found them fairly easily. Was very happy with the prices and selection. The shipment arrived to me in the Netherlands in just 9 days and everything was perfect.

Happy with all products. I like that you provide discounts and it’s more convenient than going into spa or dermatologist to purchase. Shopping and checkout are easy. I love using the code for entering my data - seems more secure.

Following my order with Skinmedix, after only few days I successfully received the parcel and it was swift and received without any problems or complication. Sometimes buying goods locally are not as smooth as it was with Skinmedix and Aaron has always been very helpful in all my queries I had. I just wanted to say thank you for the good service and when I run out of my products I will buy again nowhere else but at Skinmedix. Zara

I have ordered from SkinMedix 3 or 4 times a year for over 12 years now. They have great prices on every product I use and always ship amazingly fast. It's the only site I use for my skin care shopping. Love it.