Sam Stores Reviews

I ordered a Panasonic cordless phone with answering machine & 2 handsets. When it arrived, I rec'd only one handset with base. NO answering machine and it was filthy dirty, clearly used. Box it arrived in was tattered and badly damaged! I tried several times to contact them for help ~ either a return or replacement. At one point, I was told that they use a secondary vendor and it was their fault (?). Phoned several more times, was transferred, no one answered. Again the next day and they put me on hold and never return. I turned it over to the fraud department of my credit card company.

I got to know about Sam Stores from the Internet and went to see the products that they are offering on their website. I was already looking for some 220-volt home and kitchen appliances. I found out that they have a variety of products available for delivery too. I ordered a 220v coffee maker just to check whether this website will deliver it properly or not, But it was quite a smooth process with them. I received the product in a few days and it is working fine till now. Good quality products!

Short and simple. They advertise hours till 8pm. I leave work early to get there before 5. Arrive and they are closing last bay door at 4:32. I hurry in, to catch lady running the place and ask if they can patch a tire with a nail that is virtually flat, which I bought there. She checks and guy in back says no, I ask if they can give me some air so I can make it home. They said, "No, go to Walmart next door." I asked the lady at the help desk why they close at 4:30, when that's the time people are getting off work. Her response was they aren't closed. I took her and showed her it was abandoned and she just said they aren't supposed to be. I drove off with a flat tire. They too have joined my Sheldon list, along with all Walmart related businesses.

Happy with the products. I ordered Electronics from Sam Stores and got them at the best price without quality compromised. The delivery was on time and I am using the product and it's working fine. Great work.

I bought a 220v microwave from SamStores.com and got the product in 4 days. It is working well. It is available at a reasonable price and easy to use. Features are easy to follow and understand. Great appliance.

Very satisfied with my buying experience. Trying to purchase internationally a quality German product oversees that is not sold in the United States can sometimes be frustrating and difficult, especially when having all the appropriate voltage converter equipment needed to operate it. There is nothing like it when you receive and enjoy the comforts from back home. I appreciate Sam Stores because of this and would definitely do business again.

I have bought some kitchen appliances and I got what I have ordered in a very good reasonable price than other companies. I'll surely recommend others to buy stuff from here. I got all the big appliances in good shape and they did very fast delivery, their customer service is very good and helpful.

Not honest about what they have in stock. Bait and switch. I ordered product and they called me by phone to try and change my mind to a different product. Be on the watch from this guys. Not honest at all.

Never order from this site. They will never send your order. They will keep on promising you that you will receive your order the same day (Wednesday) each week but the truth is your order was never shipped. They cant even provide a tracking number. That’s what happened to me when I preordered an iPhone 6PLUS. I got an email the next day from info@samstores.com telling me that I needed to call them regarding my order. I called them and they wanted me to verify my payment and that they will ship my order ASAP and that I will get it Wednesday of the following week. When that day came, I received the same email, so I called them again. And the guy (Indian accent) told me that the phone I ordered was not available and that they have an iPhone 6S instead, so I said okay.

I have purchased Samsung fridge in 220 volts appliances from Sam Stores and I got them on time. They have made me their satisfied and a happy customer. We will purchase more from Sam Stores for sure. They have a wide variety of 220 volts appliances to select from. Good luck to Sam Stores' team!

I glad to be able to resolve everything with Sam Stores, they have a great great management team. All orders are reviewed for accuracy, and immediately processed. I am back to business with them, also referring tens of customers to them. All items work great, flawless. I did appreciate their feedback calls.

I will never forget my bad experience with Sam Stores. Everyone should remember this website samstores.com. The customer service is poor, the delivery time is too long. I spent $2300 in appliances since April 12th. Till now, I am having a nightmare. He never received, every day bounces to the next day. I asked for refund and cancelation, but harder than ever. I am tired of calling every day. Their delivery company CENTRAL TRANSPORT is even worse.

I purchase instant pot here because they don't sell 220V in Amazon. But they never delivered. My invoice number is ** and their customer email address is info@samstore.com. Complete fraud. Never buy from them. All they did is to verify how to get my payment.

A year ago we purchase a treadmill, Multistar. Almost to the year, with light usage, suddenly it stopped working. We live in Africa and to find the part to be replace is very hard. Almost impossible I can say. So, I figure if I order the part from SamStores I can just have it replace here. It has been a nightmare, since reported about 2 months ago. They have NO interest in help me. One of the agents even said, "WELL BUY ANOTHER TREADMILL". When I call they say "Yes, we are working on it", or "Peter is not here so we don't know", or "Call later." This is a terrible customer service. I DO NOT RECOMMENDED THIS STORE! Aside from the treadmill, before, we had bought 220v TV and they ended up sending a different model. They are not serious, they don't care to sell rubbish products and they charge you high prices and then don't care for the customer. Don't feed this kind of business. Don't buy from her.

I placed an order for a region free blu ray player. I was thinking this was Sams Club instead it was Sam Stores. Instead of reading the reviews for this company before I placed the order, I was an idiot and read them after I placed the order. A lot of the reviews said that after you placed an order with Sam Stores, they will send you an email later on saying to call them concerning the order. Then they try to get you to pay more money for the item you ordered. The reviews also said that their customer service people were jerks and would yell at you for no reason. Well, guess what. All the negative reviews about Sam Stores were correct. The next day after placing the order, I received an email from Sam Stores saying to call them about the order. Then after calling them, I was told I needed to pay $40.00 more for the region free blu ray player that I just ordered. I told them to go ahead and cancel the order. I was placed on hold and then disconnected.

I ordered an LG phone. Before I received it they called me and informed me they had sent a wrong phone and to return it when I receive it. In the meantime I purchased another phone. I sent their phone back unopened and unused, I have not received a refund. When I contacted them they called me a liar and berated me. Worse company I ever dealt with.

New customer. Samstores exceeded my expectations. I definitely will shop Samstores again because competitive prices and outstanding customer satisfaction. I also will recommend Samstores to friends and family. They have the most knowledgeable salespeople and they don't get paid on commission, so they have no incentive to sell the more expensive item.

Fraudulent store. Gave me a runaround for 5 days, never sent my item. Wanted more money, lied every time I got them on the phone, about shipping the item, no invoice or tracking was ever provided, tried to extort more money! Do yourself a favor, don't waste your time!

I had made many purchases in the past 5 years from Samstores. This is one of my preferred merchants to deal with. Great customer service oriented to solve any problems.

My order arrived fast, but the item was damaged in shipping due to UPS mistake. I called customer service, he set up my shipping and paper work for a return and exchange. My exchanged region free blu ray arrived in new condition and so far works great.

I have, over the years, made a lot of purchases at Samstores, and they have always offered good service. I have had to change orders (before shipment) and change the delivery location. They has always been courteous and helpful. I couldn't possibly give them too high a rating.

All my items have arrived in a good amount of time and were all packed well. It seems to me that all of their employees are very good too. They have always done their very best to resolve any issues that I have. Never have they given the whole run around about how they are "unable to do that" like other online retailers will. I will always buy from SamStores.com even if its cheaper somewhere else. Customer service representative, Peter, was fantastic - exceeding my expectations. The 220 volts appliances what I had ordered was in brand new condition and looks the same as displayed on their site. I wish all on-line retailer's customer service reps were as knowledgeable, professional and personable as Peter. I will definitely purchase from SamStores again.

I was moving in different state and bought Large & small Appliance online talk to Staff in Samstores. I was amazed with the help I was given by them with great experience of product knowledge & the best deal I ever had compare to other stores. I would recommend this stores to all online buyers specially looking for great product & deals.

I've bought several items from SamStores online and in the store. Both ways it's easy to find you're looking for and complete the purchase. The items arrive by the estimated date. The prices always seem to be the lowest online.

I chose this site because they had the best prices and the phone was in stock. So I got the phone (black 8gb) and paid it. It was $394.00. After the order I did not get an email till 2 days later saying to call them... I called and turns out even now the phone was in stock when I got it, it wasn't in stock anymore and I would have to wait a week and even then it wasn't sure to get it. So the manager hooked me up with the 16gb in white for $36.00 more dollars. A week later I receive the phone (2 days late), set it up, put my screen protector on before turning it on and then noticed it was a 8gb version (there was actually no invoice in the box).

Missing 1 TV from the order... I have to call every day. They will put me on hold as if they were going to help but nothing... Each time, I was told the TV is shipped out but when I ask for tracking number, they always say they will call me or email it to me later, then nothing... I asked for refund and they refused... Did I mention that this particular TV is just a replacement TV of another one they listed online that they don't even have that I paid for the order? They call me to talk me into replacing the one I ordered with this one... It's more than a month that this is going on... Please stay away from this store!!!!!

I would recommend them. We were moving overseas and they got all my 220 volts appliances in my house in 5 days. I got a call from the trucking company one day before the delivery. All the product were nicely packed, brand new and sealed box. It was done very well. Also, we tested one of the 55" LED multi-standard T and it has excellent picture.

I was buying a new BlackBerry phone (unlocked GSM) from Samstores. I ordered it and got a confirmation for it; however, I got an email the following day that the one I wanted was not available and they talked me into getting a refurbished. Now, the refurb came in and it required activation. The battery was worn on the edges, so I sent it back and paid for the return. I called my sales associate on two occasions and he told me I would get my refund the moment they get the phone back. His name is Benny. He keeps telling me he would get to me on the issue, but never does. I was told awhile ago their policy doesn’t allow refunds, only exchange.

I ordered a specific DVD unit from their website; they switched it and sent me a different unit. I returned it, and they kept it for 4 weeks before sending it back. When I called them and said I was sending it back again and to refund my money, they refused saying that the unit had been delivered over a month ago. I sent it back anyway and executed a chargeback on my VISA. The charge back was approved, and SamStores kept the unit (and they still have it, now for more than 2 months). A week ago they turned the matter over to a collection agency saying that I owe them the money back anyway, even though they still have possession of the unit. I will be contacting every government and private agency I can to try and have this "bait and switch" operation shut down. No damage other than realizing that this is just another scam operation that needs to go away.

I purchased a cellphone online on April 9, 2010 from Samstores. The sales rep said that the item was shipped on the 9th of April from Elk Grove Village, IL to Okemos, MI (approximately four hours of driving time). On April 12, 2010, after UPS' deliveries for our address were completed, I called Samstores to request a UPS tracking number. They said they did not have a tracking number and the item will be shipped today, the 12th. I said that the rep told me the item was already shipped on the 9th and I would receive it on the 12th.