Purchasing Power Reviews

I was approved for 5200 and I have placed my order 6 different times, just to have Purchasing Power to cancel my orders and without any reason for doing so. I sent in all my documents and approved my allotment, and I have called several times and I didn't get a response as to why my orders are getting canceled. So it would have been nice to have actually used this service but, nope. They also raised my Purchasing amount of 3200 to 5200 after I submitted my paystub, so I can forget about using this company due to its unreasonable approval process.

I have placed the same order with them twice. Both times it got canceled. 1st because documentation not received quick enough. 2nd because of employees after I worked hours on trying to get the Allotment documentation which I never got. Maneuvering the website is a nightmare. Maybe you should do some much needed changed to the site to make it user friendly. The item I was purchasing was for medical reason and was very excited when I found this site and the item needed.. Now I'm very frustrated with the outcome. Was hoping to do business.

Total SCAM. Tries to order 2 E-bikes on clearance and was able to apply the first time user promo code for 25% off. Only 1 showed up. Immediately called Customer Service and was told to wait 3-5 business days. Had to call them back and was told after a "thorough" investigation, they have denied my claim. Even though they tried to send (2) different boxes with the same tracking number and the total shipping weight was clearly just 1 bike. After a month of going back and forth with them, they claim they gave me a refund but the full amount still shows on the account...and I am still being charged for it. AVOID THESE IDIOTS AT ALL COSTS!!!

I filed a BBB complaint and the same person that was supposed to be helping me from the beginning is the same one who handles the BBB complaints. Go figure. So guess if my issue was resolved? NOPE. They put me through hell with identity verification then asked for check stubs. I turned them in and now they are saying and accusing me of altering the stubs! And the stubs came from my employer, password protected! Lol! Crazy!

Terrible customer service. They are not trying to acknowledge a travel credit I was given during a Hurricane last year. Now they claim my account is past due when they are taking payments from my bank account and my paycheck. So because of this, I am locked out of my account, cannot use the travel credit, and they are taking money 2 different ways but have me locked out of the system. Customer service is no help. They tell me they didn't receive payments coming directly out of my paycheck for 87.45. Told me their system doesn't update for 60-90 days.

Do not use! Scam Alert! Purchasing power is a scam. They will continue to take money out of your paycheck. Even when your balance is 0 & the is debt fully paid. Purchasing power has been taking $38.77 out of paycheck every two weeks since Janet of 2026. The debt was paid off in December of 2025. Now they owe me money! Every time I call to rectify this situation. The agent acts like this is the first time I’ve called. Stating that a refund will be issued in 5-10 business days. Well they have been saying this since January 2026. Also I keep asking them when will you stop withdrawing the money from my paycheck check. They say the next pay cycle we will not deduct. And lo & behold they take the money again religiously. This company is full of scammers. They will say the same script just to get you off the phone.

I will never use them again. We booked two hotel rooms in Orlando and the hotel lied about being close to the airport. It was 5 miles away and they had photoshopped every single picture of that place. It has gaps so big under the doors that you could see light. It was in a terrible neighborhood and they required $50 cash per room deposits. No breakfast as promised and the name of the hotel was Oyo but it said Econolodge on the side of the building. Our Uber driver was afraid to stop and leave us.

They are making me pay for a trip to Mexico in spite of all that’s going on with the cartel and the government and then still expect me to pay over $1600 for a trip that I do not feel safe going on. They were no help at all. They did not care and I will not be using them again.

In the last couple of years, they have been horrible. For almost 2 years, I haven't been able to log in to the website because they use some unknown credit verification to confirm your identity. I get a different name each time. Customer service is ineffective. Beware, they won't help anything outside of basics.

I do not recommend anyone ordering from Purchasing Power. Their items are overpriced and cheap. I bought a reclining chair and the recliner apart broke after three months and they refused to replace it. I contacted them several times and they will not do anything about it, but they still keep taking money out of my paycheck. They’re way overcharging for this cheap furniture. The chair was 600 and they’re charging me 900 which is ridiculous. I had to report them to the Better Business Bureau and I still have a dispute going on with them about replacing my broken chair. In the meantime they’re still taking money out of my paycheck. They had the nerve to tell me they would give me a small discount on my payment and have me fix the chair myself and pay for it. This is ridiculous. Don’t order from them. You will regret it.

I made a purchase and had nothing but issues. The carrier company that they chose claimed that they came to attempt a delivery when that is not true. The second part of my order was marked as shipped for 4 days and never updated any tracking information. On 3 separate occasions I reached out to “Customer Service” and they were no help. It is obvious that they are some kind of 3rd party service that has nothing to do with the actual company I did business with.

This site is so helpful and informative and all around AWESOME. I been with them for over a year now and I never had no problems. I actually had the pleasure of speaking with one of their customer service representatives and when I tell you guys that RODRICK ** was the best please believe me. Give him a raise. He was the most professional person I have encountered on the phone in years and that speaks volumes.

This is by far the worst company I have ever come across in my life. Customer Support (Service), is simply pointless. I placed an order my money was taken out of my account and at the same time my order was cancelled with no information on the reason why? I would not recommend this company to anyone save yourself the headache. I forgot to mention after they stole my money, I had to wait 3-5 days to receive a refund of which I’m still waiting on. If I could I would give this company zero stars. Order at your own risk

I didn't know that this was a government agency, so I canceled my order and requested a refund. It had been 4 weeks now and I'm getting the run around about it. I can't speak to anyone who speaks or understands English. **

I have Purchasing Power through my job. I recently changed my cell phone number which it’s always been in my spouse name so now they are saying that my personal cell has to be in my name and they can’t verify my account so I can’t make any purchases. The previous cell phone number I had before I changed it was under my spouse name and they was allowing me to make purchases. When I call customer service they ask for the last 4 of my social security and it says thank you for verifying your identity. So I’m not understanding why a cell home number will stop me from ordering. Then you can’t speak to a manager! I even went to my HR manager and they don’t understand why?

Their policies awful. I am still paying for a hotel when I had to cancel my trip. They have already taken 700 dollars out of my checks. I have called emailed since march. No one is helpful at all. I shouldn't have to pay for services I did not receive.

Purchasing Power is charging $639 for a ninja slushy five and one machine which is retailing at $269 so their price gouging which is illegal. I enjoy purchase power because you can make payments to your payroll, but the price is just ridiculous.

Would give zero stars if I could. Bought a projector from them 8/2025. Now it’s Nov 2025 and the junk doesn’t work. Tried to get help with this but they said there is nothing they can do so I have to keep paying for their junk

I ordered 2 sofas and an armchair. UPS left it outside, when instructed to place them under my front covered porch. Well boxes are soaked from the rain with damage. I contacted customer service, and they stated I need to bring to the nearest UPS store for a return. Unfortunately, the boxes are very heavy, cannot lift and will not fit in my hatchback even if I tried. Well, apparently that is there only option in order to either credit me or provide me with a full refund. I offered to provide photos but nope... Not an option. Worst company ever. I ordered Christmas gifts early so I can be done with gifts and this is what I have to deal with. Not happy at all and will never order from them again.

I came looking to give a review for this company and to see all the reviews that are here. It makes so much sense. How are they still in business. One of the worst customer service ever. Can't wait to pay off my balance and close the account. Rip off. Stay away. It may be convenient purchasing items but the support... good luck. Stay away.