Nordstrom Reviews

I ordered a Vince sweater on the 28th of April, 2014, and received it on the 10th of May, 2014. When I opened the wrapping box, I found that the sweater is nothing like the one I had order. I had ordered a boxy split-hem sweater with 100% cashmere, but what I received is of slim fit with only 5% cashmere - cling to body. Not lovely at all. Also, the color of the sweater I received is something like navy and grey stripe, not grey and white colorblock with black stripe I had ordered.

I recently purchased dress shirts at Nordstrom Rack in San Francisco. When buying the shirts at the register I was told if I sign up for a credit card I would receive '$100 worth of free alterations.' "Free alterations?" I asked. "Yes, free," I was told. The sales representatives said they would be deducted from my billing statement. That was LIE #1. When I got my bill, the alterations were there. So I called the Nordstrom's credit card company. They told me they were unable to refund my alterations and what they really were was a credit towards future purchases. That was LIE #2.

I recently purchased a pair of gloves for my son in a Nordstrom about 25 minutes from my house. With the snowstorms that have been off & on for weeks this winter, there have been no children's gloves at my other local stores. They had ONE pair left in his size with an impending snowstorm coming the next day! The next day (the day of the snowstorm), my son asked to wear them so I went to remove the tags and realized the cashier had left the anti-theft sensor on them. I called and they said "So sorry that happened. We're sending someone out there to your home right now" --- WHAT?! Amazing! She was here within the hour with the sensor remover! Now THAT is customer service!

I hate that if you visit this website, they harvest your email address and you start getting unwanted emails. Hate that. On the other side if you check out Fsession.com, they are really good so they should have to learn from them..

Claims about the Nordstrom's "no return policy" are very speculative and are made in my opinion just for marketing purposes to create a big word out in press. In real life there is a "liberal" case by case return policy with lots of bells and whistles that will embarrass you if you try to return an item. Per ** - store manager at Fashion Valley store, the policy is very liberal and reviewed case by case. If the item is altered or worn over a year you have no chances to return it.

Worst customer service on the phone. I bought a coat. 5 minutes later I got an email saying they were sorry, the coat wasn't in stock anymore. They said my credit card wasn't charge. Days later I checked my bank account and found out they had my money on hold and it takes up to 5 days for them to put back on my account. Why do they hold my money if they know the coat wasn't in stock and I'm not getting it? I called customer service. They were very rude over the phone. This is the last time I buy from Nordstrom.

I have been a loyal customer of Nordstroms since I was a teenager and I'm now in my mid thirties. I grew up in Seattle and recently moved north to Lynnwood, WA. It's about 10 miles north of Seattle. Today was probably the worst customer service I've ever experienced in a Nordstroms in Lynnwood, WA. I wanted to return a couple of dresses that I had purchased recently. They were in fact just a bit tighter than I remembered when I first tried it on and I didn't quite like one of the styles.

I ordered pair of boots, 12/22/2013. They arrived today 12/24/2013 and they are heavily worn!!!! Soles are not just dirty, they are ripped!!!! What a great Christmas gift!

I purchased a jacket from Nordstrom Rack in Sugarhouse, Utah. They verified my bank account and approved it. Then I returned the jacket because I felt that I need to wait for a better one that I really like. Few days later, the Nordstrom Bank sent me a letter saying that it was an invalid account. I verified my bank account, they took my money from my bank account, but never sent me a refund back. Yet, they kept saying that my bank account was invalid and I still have a balance with them. I contacted them almost every week to follow up and found how unprofessional they were. Every time I talked to them and told them the story, they didn't seem to listen and ignored it, and kept saying that I still have a balance. It looked like they deleted all previous conversations that I had with other representatives.

I called Nordstrom Visa to get the recent transactions on my bill and pay it. I was transferred to 3 sales representatives and had to repeat my full name, address, last 4 of SSN and the password to all 3 agents and none of them helped me. Just kept transferring me over. I wasted so much of my time on the phone. When I finally had the opportunity to speak with an agent I complained about this, but was received with rudeness and attitude... (they were required to ask these q's... but having to repeat them many times is unacceptable... that is if they want to keep their clients). All I wanted to do was inquire about some transactions and pay my bill!

I've been racially profiled at Nordstrom located in Santa Monica Place mall in Santa Monica, CA. I was returning an item I had purchased. They had two other customers in front of me returning items as well. One person was returning an item that was $458 or so. Then the other customer returned an item that was in a plastic bag. When it was my turn to return my item, the same customer service person, Anabel **, took my item, looked at it, and took it to another register without telling me what she was doing, called another department, asked someone there to come and verify if my item was even the store's. Mind you, she did not call anyone to verify on the other two white customers' items. At that point, I felt Racially profiled and treated poorly by Anabel. She never inspected the other customers' items. I felt like a criminal for returning an item which I had purchased. She easily refunded the customer ahead of me without a problem. I was disturbed that she treated me horribly for no apparent reason. I told her to give me back my shirt so I can return it at a different location because she had the worst customer service and treated me without respect and dignity that every customer deserves.

Hard to believe but true. Nordstrom states when an item will arrive when you choose a shipping method other than their free shipping. Within the past two and a half weeks I have been buying thousands of dollars worth of dresses and shoes for my daughter and I to try before an impending wedding. Just to be safe, I paid for TWO BUSINESS day shipping. On each of the three orders nothing has arrived to date. I contacted both Nordstom and the shipper to discover Nordstrom is waiting up to five days after the purchase to even begin to ship. Then they shipped regular mail despite my paying for two business days. ALL the items will be arriving five days after I have departed for the destination wedding.

Very poor customer service. I had a necklace repaired and they had to send it in to David Yurman. It came back not fixed right twice. They never checked it so it was for me to find out when I came to pick up each time. After contacting them 3 times over 10 days to complain to a manager about getting any kind of compensation, I finally get a call back and they say, “Too bad. We can't put a value on your satisfaction” or in other words, “We don't care. Too bad.” If you search Nordstrom complaints, they have fell hard. They are Kmart with big prices. I will never waste my time with them again. Mall of America store.

I bought a less $100 pair of shoes using my family's card. Their system freaked out because my name is not on the card. Then I was contacted by a person A from their financial protection department. I explained why my name is not on the card and A was like, "What's the card holder's name then?" I was like, "I have to check with him if he wants me to provide you his name." Then she said, "Why?" Are you kidding me? Just why? Like I owe you something. Then I said, "Well you can just cancel the order then." She then said with a threatening tone, "I can. I will contact the credit card company and inform them you are a fraud and using the card." What the **. Are you kidding me? Then the credit card company contacted my family for several times.

She is the most unprofessional manager you will ever meet in your entire life. I had to return a perfume (still boxed, wrapped, including the receipt). I first spoke with a guy named Matt (super rude, snappy and full of attitude) who told me that it was too old to be returned. It was purchased a year prior, yes, but because I live in Southern Utah, I don't get to visit Nordstrom as often as those who live in Northern Utah. I then asked to speak with the manager, who turned out to be Nicole (the cosmetic department manager). At first, she was nice but it was an outrageously fake nice. She looked at the box, looked at the receipt, then looked up and told me, "I'm sorry. We can't take this because it could possibly be fake." Are you kidding me?! The only thing fake in that store was her!

I ordered an inexpensive ring for my daughter. The size did not work so I returned by mail for a simple exchange. Nordstrom has now charged my bank account 3 times for the exchange. I was lied to by the customer service agents on the phone about correcting this with my bank. My bank has never heard from them. Essentially, Nordstrom has stolen money right out of my bank account for their errors. I have no recourse other than to dispute the charges formally with my bank. Nice Nordstrom, wow. No apology, no corrective action. I caught your mistake and I am loaning you money. You are stealing money from an unemployed single mom who wanted to purchase a special birthday present for my daughter. So much for excellent customer service, they are ethically immoral.

I had a backpacking trip beginning of January. I went to Nordstrom to buy Merrill Moab shoes towards the end of November so that I could break them in before my trip. They didn't have them but promised they could be delivered to my door within a week. A couple of weeks later in mid-December, I contacted Nordstrom to find out about my shoes. They said they were sorry and the shoes were just shipped and I'd be getting them within a week. I called the next week and the week after that with the same response. I kept counting on Nordstrom to fulfill my order so that I wouldn't have to buy more shoes. I had to purchase my shoes for $119 from another retailer the day before my hike. Because I couldn't break them in, I also received some nice blisters on my feet during my hike.

This is the second time within two weeks. Different items that I've ordered, confirmed, only minutes later receiving email that items are not available. This is ridiculous. Why show an item available at all if it isn't in stock? This is not making me want to do business or recommend to anyone else for that matter.

I ordered a Stetson hat on 6/5/12 and received the order on 6/8/12, which was very good, but the hat was not the same color as the one shown in your online catalog. The choices of color were black and khaki. I assumed that the lighter color, shown in the photo online, was the one called khaki. The hat that I received is much darker than the photo. I will keep the hat but you should pay much better attention to the representation of the products that you sell. I felt somewhat disappointed in this matter and I felt that you should address this type of misrepresentation of products.

The Salt Lake City, UT Mormon/LDS-owned City Creek $5 billion mall openly discriminates. They allow their employees at the makeup counter and wherever else to fraud customers, discriminate and lie. Do not shop here. They want $50 to do a five-minute sample makeover of basic eye shadow, foundation, lip gloss, etc. I've had my face done numerous times at Nordstrom's and was never charged or told I was required to make a $50 purchase for a sample makeover. My friend is 60 and is Native American. The artists who refused to do her face were Filipino and white, both women, and who wanted $50 from her. This was embarrassing and humiliating. The store manager, Linda **, just sent an apologetic email with no coupons, vouchers, enticing discounts or samples to send to disappointed customers. She just said she'd talk to the staff. Not good enough. I will tell my family to cancel their Nord's cards and not shop there anymore.

I went to Nordstrom.com because I received an email about a big sale. I browsed the many sale items and fell in love with this pair of jeans. I checked to see if my size was available and it was. I purchased the jeans on 03/06/0212 at 1:23 PM. After my credit card was charged, I received an email confirmation of my order. Great. But 24 hours passed and nothing more, no shipping date, no nothing, although I paid an extra $20 for expedited (2 day) shipping.

I'm very disturbed and angry regarding your dog friendly policy. I object to customers walking their dogs through the store and interfering with shoppers attempting to browse and shop. I was pushing my two-year old granddaughter in her stroller through the children's dept and felt uncomfortable with a pit bull approaching and sniffing both of us. These dog owners assume you're enamored with their pets, but I'm not and I wish dogs were not allowed in the store.

I was shopping on Nordstrom's web site when I was asked to take a survey about my experience with Nordstrom. At the conclusion of the survey, I was informed I had won a free iPad provided I answer a few more additional questions. I spent over an hour completing the questionnaire. The questions kept coming and never seemed to end, but I completed them all. The questions were very personal in nature, asking me for contact information, shopping habits, and possible future purchases I might be inclined to make.

I had a $500+ credit on my Nordstroms account and called Nordstroms to get the money refunded to me. I was told by one woman and then her supervisor that the money could not be moved to my Visa account and could not be refunded to me in a check because "it's the law". I had to insist on my right to my money and was finally switched to someone who said that of course they can refund my money and she'll mail me a check. I've lost all confidence in Nordstroms and after 19 years as a customer I will never buy from them again.

This company is full of pompous individuals that are concerned with nothing else other than their selves. They fired me because I was not able to make it on the first two days of work, due to being in the ER. I had a note from the hospital to give them and I explained to them why I couldn't make it. This company is disgusting. The management, department heads, ebar, and all others of nordstrom ** are worthless. I really hope whoever sees this thinks twice about going to that store, and realizes that the image they portray is completely different from how they treat their own people. I hate this company with a passion. And will do all I can to shatter its name.

My wife bought a pair of shoes at Nordstrom on Saturday. Today, I saw that while my daughter was wearing the Nordstrom shoes, she was having difficulty walking.

I bought a jacket worth $761.03 from them last Sept 2010 and returned it a few days after. It was my cousin who brought the jacket back to them with my card, and they swiped my card. My cousin never got money and is willing for the video to be investigated. Since I didn't see it came back in my account, I called them about it. The guy on the other line said, it's being processed and it would also depend with my bank (so that means they swiped the card). I thought I will just have to wait for a few more days and it will eventually reflect. Five months later, after coming back from a trip, I look back at my bank statement from Sept last year to now, and it's still not there. I called Nordstrom and inquired about it and now they are saying that it was returned in cash, and that we should file a complaint to the police station to be able to look at the video. We went to the police station, and they said it's not a crime so they can't do anything for us. I just want my money back since they got the merchandise and prove to us that they gave the cash!

I ordered shoes for delivery. They arrived at my house and were the wrong size even though the receipt had the correct size listed on it. We returned the shoes and re-ordered. Thirteen more days later, nothing had arrived. I called and they said the new order had been "cancelled" in their system and they did not bother to notify me. They said they do not offer anything for customers when they mess up twice but will try again to order the correct shoes for me.

On June 6, 2007, I placed an order via Nordstrom.com for the Marc Jacobs Saloni Satchel that was on sale for a wonderful price. After entering in my credit card information, I received a message notifying me that my order was being processed. Concerned that the status of my order had not changed on June 7, I contacted a Nordstrom designer sales representative.

dissatisfied that I paid $20.00 extra for the service of next day delivery to find that my order will take 2-4 business days. Not only was I not informed at the time of the online purchase that next day delivery is unavailable, I have been charged for said service that I am not receiving...I feel that is unfair and very poor business, not to mention a rip off! I will never shop at Nordstrom's again, nor will my family and friends...Word of mouth is a very powerful tool for the consumer who has been wronged...