Nordstrom Reviews

I had a really frustrating experience at the Nordstrom shoe department in Schaumburg thanks to an employee named Shelly. I was sent a pair of shoes in two completely different sizes—clearly an error on the store’s end—and went in expecting a simple exchange. Instead of helping resolve the issue, Shelly refused to process the exchange and told me I would have to go back to the city where the shoes were originally purchased. That response made no sense, especially for a company like Nordstrom that promotes customer service and convenience. I wasn’t asking for anything unreasonable—just to exchange a defective order. Being turned away over something that wasn’t my fault was disappointing and felt dismissive. I expected better service and a willingness to fix a clear mistake. Unfortunately, this experience has made me think twice about shopping here again. Now I have to drive back to Oak Brook to return the shoes.

Horrible. Do not ever purchase a gift card from Nordstrom. Initially I bought a Nordstrom gift card from CVS, which was a scam - someone stole the number before it could be used and Nordstrom accepted the fraudulent purchase. It took multiple calls and visits to CVS and Nordstrom and was only partially resolved. I then purchased a Nordstrom gift card from Nordstrom online with a 2 day delivery (and extra amount paid for the delivery) and two weeks later it has yet to arrive and is stuck in shipping. I have called now 5 times into Nordstrom, and have been on the phone this last time for 30 minutes, finally being told that despite having paid extra money for 2 day shipping, 10-14 days is expected. They are refusing to provide a refund.

I ordered 2 dresses totaling $1000. I used my app & indicated the zip code and address where I currently live. The dresses were delivered to an address I lived at 14 years ago. There is no way I would have used this address. They refused to reimburse me because their search “indicated that someone with my last name is linked to that address.” They refused to tell me how they derived at that information but stated “it is public information.” The sheriff’s department was unable to verify such nonsense. This feels like a scam or else an incompetent person handled my information. At any rate, I’m done with a company that gaslights at my expense.

Do not count on receiving anything you order online. I ordered an evening gown online. When the item didn’t move from Processing to Shipped, I called to make sure all was well. I was told that the item was in stock and would arrive within a few days. THE VERY NEXT MORNING, I checked on the order and it was canceled. No email, no phone call, just canceled. When I called customer service, I was told that if an item says “only a few left,” I should be suspect that the order will be canceled. WHAT? In other words, don’t count on receiving your order until it arrives, and don’t bother to call and check on your order b/c we’ll just tell you it’s being shipped. Twice now this has happened. I expect better from Nordstrom.

Worked with Jennifer, in purses, who was uber-friendly AND helpful. She processed a return (defective item) and found and handled the ordering a better than original substitute! She was able to process a new N credit card and shared the benefits of such along with "welcoming me to the Nordy family." It was truly a lovely customer service experience, thank you!

With times, I guess everything changes whether it’s for the good or the bad. At one time going into Nordstrom’s was a luxury experience, friendly customer service, people willing to help you. Now you can get better customer service at the self checkout at Walmart. Nordstrom’s in Chicago on Michigan Avenue for the past 20 years I used to call it the mothership it was the center of Chicago I would say because I loved the store so much, the merchandise the experience, the cafeteria everything about it was a luxury experience.

We ordered items from Nordstrom that were stolen. They do not indemnify the purchaser for lost or stolen items up to $3k. This information is NOT disclosed prior to purchase. They ship the items without a signature requirement and the buyer is stuck with payment.

DO NOT SHOP HERE. They will offer you a percentage discount at your purchase but the cashier WILL NOT disclose that you are signing up for a credit card. It is not a simple rewards program with an email.

I received my Nordstrom order (#**) in person from the carrier OTCL. However, the package appeared to have been tampered with—it looked like it had been opened and re-taped. When I opened it, two items were missing. I immediately contacted Nordstrom customer service and requested a refund for the missing items. My request was denied. This is unacceptable. Nordstrom is responsible for ensuring that all items are properly packed and that delivery carriers handle packages securely. Customers should not have to pay for items they never received.

I ordered some items from Nordstrom, not a cheap order, over $400. I got an email that it had been delivered Friday. I was home as well as a person working for us outside. The package was nowhere to be found, not at the neighbors' either, and neither the outside worker nor I had seen a delivery vehicle. So I called Nordstrom and was greet cordially and a reorder was started. Then I got an email that I would not be refunded for the missing package. I finally found the package in the bushes near the entry gate to our gated community. Apparently the delivery person threw it over the fence and that was considered delivered.