MeUndies Reviews

Beware - these underwear pill instantly, and not just a little, a lot. Pilling completely throughout the garments. So much so, it's in my bed, it's on my toilet seat, it's on the ground, it's on my body, it's so bad. After a couple washes (always cold water, delicate, ultra low heat dry) they are no better and now the waistbands all look awful to boot. Customer service was defensive, argumentative and all I wanted was to exchange for a different type of fabric that I had success with on another purchase. This is all within 30 days of buying. I bought 25 pairs to replace my underwear drawer, around $500, and customer service refused to exchange. Best offer was 3, then 5 additional pairs for free. Horrible experience - buy elsewhere where your experience with a product matters to the company. This company only cares about making the sale.

I have been a customer of MeUndies for a few years now and I always have GREAT experiences with them. Recently, I got a pair of underwear and when I went to put them on, I noticed a small hole along the seam. I was a little disappointed and I contacted them just to let them know that they were damaged a little. I didn't really expect to get a whole new pair or anything. I thought maybe 25% off or something. I sent them a photo of the small hole and the response I got back basically said "Sorry about that, I'll pass this information off to the team. Would you like a refund or a new pair?"

I ordered three pairs of women's underwear. Two pairs are fine and while they are comfortable are NOT worth the money spent. One pair just disintegrated!! The stitching just fell apart. These are NOT made well and I know it's only a matter of time before the other two pair fall apart. After paying $36 for the "membership" I cancelled it right away. I tried contacting customer service to let them know this is unacceptable and of course, no response.

Signed up for MeUndies about 6 months ago. Two of the six months I didn't select my underwear designs, instead allowing for the personalization process or so I thought. Both months of not specifying the design I received duplicate designs; I.e. ordered two pairs and got the same design on both. Happened two months out of 6 and only on months I didn't select the designs myself. When discussing with customer support they said they send an email three days before shipping and if I don't like the designs I can change them. Who ever wants two of the same underwear???? Why is this an issue? I can't wrap my brain around it. So if you don't tell them the design you get the designs no one else wants, not something selected for you. Waste of time and they are getting rid of their unwanted inventory under the guise of effortless service.

Trying to Order from MeUndies has been a terrible experience. I have never had such issues ordering online before.

Customer service does nothing to stand behind the shipping companies. They just throw them under the bus and blame for the delay. They take forever to ship out orders. And do nothing to make the delay right. Don't bother with them! Order elsewhere....

I will start by saying I love their products. I had a membership 2018-2019 and had my first bad experience that led to me cancelling in 2019. I thought it was a fluke at the time and ordered on Black Friday 2019 leading to a second bad experience. I gave them one last shot this Black Friday and my order hasn’t moved since December 4th and is presumably lost. Their “customer service” told me to place a new order with expedited shipping. The items were 1. Out of stock 2. A Black Friday special and 3. The order was placed November 27th; 12 days before the Christmas shipping cutoff.

If I were to rate them before they moved warehouses, I would have given them a better review. However they have moved and since then they delayed one of my orders and sold the product I reserved twice. I have contacted them three times this month about issues I have experienced. They like to sent emails out about new prints for their members that they can get for their reserved pair of the month. This month, November, they had a pattern I really wanted, the day I received it I went to the site and they were sold out.

First time order (non-member) due to Amex promo I received. Shipping address matched billing address and both matched credit card billing address. A few days later I was contacted by the MeUndies “Safety and Trust team” for additional information in form of either a copy of my drivers license or current utility bill. As if all the information collection this company already discloses in their terms and conditions (IP address, location info, device info, referring site, etc) isn’t enough now they want my verified personal info to send me UNDERWEAR?!! Just told them to cancel the order. Not sure what’s going on with this company but seems like data harvesting is a big part of what they’re up to. No thanks.

I placed an order with MeUndies on August 28th, today is October 23rd and I still don’t have my order. They moved warehouses and delayed my order 3 times, but it was supposed to have shipped 23 days ago, but I still don’t have it. I’ll give them a pass on the issues related to the move, but according to my tracking info, my package took two weeks to travel from one location in Illinois to a second location in Illinois. They say shipping is out of their control but really it isn’t; hire a different shipping company.

I used to make a large order once a year and for awhile this was fine. This company supposedly prides itself on making the underwear buying experience as easy and hassle free as possible, it is anything but. First, I have had to make multiple accounts with them due to log in issues. Then I made a 260 dollar order and was sent this weird email that seemed like a scam saying if I didn't send something to confirm my address, a bill, my CC with part of the numbers covered up, or my driver's license, they would cancel my order. No fewer than 9 emails later and my order is canceled because I refuse to send my personal information to verify an address change.

Absolute joke of a company. I placed an order over a month ago and it was never shipped. Many times they updated people, simply to say things had been delayed again. Customer service was decent at first, they were quick to get back (with, albeit very little information) very quickly with live chat. Now, as of writing this review, they've removed the live chat feature and I have now been waiting over 24 hours for anyone to reply to my latest email.

I have had some bad experiences with customer service over the years as we all probably have, and it seems to be getting worse over time; however, the customer service at MeUndies is a breath of fresh air. I bought a romper and a strap broke when I washed it. They returned my email within the hour and refunded my money. Also, one time I accidentally ordered two pairs of the same underwear and they not only refunded me for one pair, they let me keep both pairs (I gave the other pair to a friend who had been wanting to try MeUndies and she is now a member).

The Meundies experience is typically seeing an amazing design and then finding out the don't have it in your size. So you join the membership, allowing you to lock in a design for your monthly order. But then you, as a member, see a design launched and go to lock it in before it's gone. And you do! You lock in a design and size, great! But then, almost a month later, you get an email saying how that design you selected isn't available. Now you get to disappoint your family, during a global pandemic, and them hey, you know that design you were real excited about? Sorry everything is bad right now, but also you don't get these that you reserved and have been waiting on for a month.

I love MeUndies and have ordered several products from them over the last year. I have found the women’s cheeky brief to be most comfortable for me, and my boyfriend loves the men’s trunks. The vibrancy of the prints fade after a few washes, but that doesn’t bother me much since they’re so comfortable and still very cute.

The fabric is amazingly soft and I love it. However, I'm annoyed at the limited availability. Whenever I see a print I like it's almost never available in the size and style I want! And they don't restock any of their prints so if you miss out there's no chance of getting it again. Absolutely dumb way to do business in my opinion.

I ordered from MeUndies several times, and was initially pleased with the service. I did not experience any of the shipping issues others have spoken of. That said, I followed the care instructions very carefully, yet each pair I have started to fall apart at the seams or developed holes within a year. I have spoken to other friends who have used the service, and they also had this issue. Definitely save your money.

I have several pairs of bikini undies and I've worn out two bras. I like the style but I'm disappointed in the quality. I've had cotton undies from a box store that wore better. Yes, the fabric is soft, but it starts to thin and loose the out-of-the-box silkiness after a month. They are still comfortable on average, but nothing to write home about.

Live in Toronto. Placed an order just before Christmas. Postal tracking shows the product “Clearing Customs” on Dec 26. Still waiting!!! Now (Jan 7th) the Postal tracking says the product is in the distribution centre in Chicago. So that’s my experience with MeUndies. Still waiting. PS... When I inquired, I was told they are still inside their delivery window ....

I purchased a Black Friday (November 29th) box of mixed underwear for my girlfriend from MeUndies. When they hadn't arrived after two weeks (and no shipping confirmation) I became concerned and contacted support. I chatted with a nice person who said that the order was in the warehouse. I told them that the person I bought them for was leaving the country on December 18th and I needed them before that date. They assured me they would push my order up because it was already so late and it would go out "any day now" and that they would expedite the order via overnight Fed Ex. Great!

I placed an order on their website and was charged for the order, they gave me an order number, but their website does not recognize the order number. I have now tried four times to contact them and it states that they have live chat every day, but no one will respond. I am going to contact my bank tomorrow to cancel the charge, and I will never order from them again. Worst customer service ever!

The product arrived slightly after the estimated date which was ok but still not convenient. The product themselves are quite good but nothing crazy. The bit that really makes me dislike it all was the extra £14 postage fee, on top of the $12 postage fee I already paid (ordered from the UK). To anyone thinking of ordering from the UK I would suggest looking elsewhere.

I placed my order over 2 weeks ago on 11/29 and have not received a single update on status. Are my items not available? Why have they not even been shipped yet? This is probably the worst customer service I have ever heard of relative to providing status updates and timing. If I had known there would be absolutely no commitment to providing my items, or even updates on when I could expect them in a timely manner, I would definitely not have made the order in the first place. Especially not for Christmas, which was nearly a month away when I placed the order, but now only 10 days away. MeUndies took my money, over $300, on 11/29, no problem, and I haven’t heard a word from the company since, about my order. They should not be taking money for goods they have not provided. They shouldn’t charge until they ship.

MeUndies customer service and shipping and fulfillment was a terrible experience. When you buy from them, they provide estimated shipping times but they are 100% inaccurate. They have serious communication problems with their fulfillment center, which is also short-staffed, so stuff does not ship and there is zero communication about it. To actually get updates, you have to repeatedly contact their customer support center.

Order was going to be late due to a ‘stock out’ of one pair in a mystery pack. But a) they never informed me but told me ‘they were going to’ after I contacted them and b) couldn’t figure out that you can put any pair in 'cause it’s a mystery pack. After multiple emails (way too many) I was promised it would be shipped that day or early next day. After it wasn’t I requested a refund. That was ignored and they said it would ship by end of that day. Still didn’t ship, still haven’t heard back. Pretty scammy place with some of the worst customer service.

These are comfortable, great quality and comfortable. Worth the money for you and your hunny to have matching undies. The sizing is accurate, shipping was quick. I would recommend these to anyone who enjoys cute matching couple articles of clothing.

I love their product but if you are a Canadian Customer please read before buying... If you need to return an order you might be charged duty and import fees from US customs that will put the cost of returning your order close to the cost of the original order. The reason I was looking into returning the order was due to their sizing being a full size smaller than other brands.. Fruit of the Loom, Hanes, etc. Customer service is nice but they talked about the size issue and just said it is "something they are looking into" make me wonder how many pair of underwear get sold and never worn due to their weird sizing.

Turns out the issue was due to an error in the their inventory system. MeUndies Customer Support really went above and beyond to make it right, including a few complimentary pairs in addition to getting my original order processed. Despite this hiccup, they really do have great customer service and do right by their customers. Thanks MeUndies!

I also bought a Mystery Pack for my husband and they didn't fit. They refused to exchange them for a correct size. Spent over $70 now and I can't use them. Terrible customer service/return policy. I will not shop there anymore.

I purchased a mystery box as my first pair of MeUndies. They of course didn’t fit and the organization refused to take them back. The quality of the underwear really isn’t there for the price either. I chatted with the organization and was sent a sad face emoji when I requested the refund. Don’t buy into the hype. This place is a mismanaged joke.