Mack Weldon Reviews

I did hear back from their customer service team, through email, and they were able to update my address before the product shipped.

The quality of their prized sweat pants is subpar. The product looks very cheap. The sizing is incorrect. Sale items are not returnable. What a scam. I do not understand how they remain in business. Stay away.

I bought 2 XXL cotton tee shirts…. Washed them once. Now… they’re barely a medium. Guess what…. Mack Weldon’s policy on a sale item is no returns. So I buy a shirt that’s sub-standard and you hide behind a policy and poor customer service. If you were expecting to be buying from a company that does the right thing - that you can trust….PLEASE CONSIDER NOT SUPPORTING MACK WELDON. Wish I never had. You can’t trust Mack Weldon.

My husband’s briefs do not have a pouch with an opening. He and I love the fabric, with its airiness and design. The fit is exactly what he was hoping for and the style is perfect except for no fly opening. Was this a mistake? It seems to be sewed shut or not an option.

Placed an order on April 2nd, it is April 19 and the order has not arrived, shipping hasn’t been updated, two emails to Mack Weldon with no answer, their online chat often says they’re offline during business hours but I did get a hold of them 3 days ago at which they said my issue was being escalated and I would be informed of any updates yet no news. I’m very weary of any company that makes it this difficult to communicate with them. At this point I just want to cancel the order and avoid any charges as the idea of buying their products in the future are completely sullied by this experience. Have been a customer in the past and had great experiences but seems like something has changed.

This was a first time purchase from Mack Weldon; I bought briefs; however, based on the size chart they were too large; I decided to return for a full refund; the quality was great - the comfort was just not there for me. The return process could not have been easier or more customer friendly; it was such an easy return; I returned all the pairs except the one I had tried on, which they said to keep, and I received a full refund in a few days; no hassle, no aggravation; they did exactly what they said they would - full refund guarantee if not satisfied. Great experience!!!

Finally received my order - a month after ordering it. Mac Weldon’s website states: ‘4-5 business days’ for shipping. They should add shipping options for non-contiguous states. Too bad it’s such a hassle, their stuff is great.

The air knit are very comfortable, and I was very excited to give these a try. I read a great review of them in Men’s health magazine. About 3 weeks in and I started noticing that the elastic was stretching a bit. I’m not that big of a fella though. Then just today the elastic started unraveling, so I looked on their website and 30 day return policy it is and I’m 10 days past. Don’t buy these!

With all the choices on the web. I took the bait and bought some of these products. Mistake! Tee’s lasted about a dozen washes. Jogging pants shrunk 2 sizes and easy stain is the tagline. Boxers are boxy- that means uncomfortable.

My dad is an idiot. He thinks this is a quality company. He spent $160 on 2 pairs on sweatpants for me as a gift. They are XXL sized, absolutely enormous, and yet still snug on the calves. I already have a pair in XL that feels like I'm wearing yoga tights. I would love to return the hundreds of dollars of this garbage, but I can't without getting the Order ID from my dad. I don't want to hurt his feelings. I just don't want this crap. And they have made returns IMPOSSIBLE. Even if it was possible, I would only get a gift card for more of their terrible fitting garments. I have sent them multiple contact messages and never hear back. All the way around, from the CEO to the Janitor, a HORRIBLE company with a TERRIBLE product and the WORST service imaginable. Why do people support these businesses? Why is my dad such a moron?

So I went to my orders and found that there is no easy way to write reviews about their products, I think even these guys only allow good reviews and bad reviews are not kept or published, this is data manipulation and fraud scam. These guys are nothing but scammers, selling product full of dye chemicals leaching when you hand wash gator, which will damage skin and lungs. Give option to write fair reviews and explanation on the toxicity of the dye on the skin and lungs. But they don't allow reviews, cause they only allow good positive reviews and bad reviews they don't publish.

Was told a certain pants would be available and that they would contact me. Was never contacted and the pants were sold out. Basically I was told tuff luck. Asked to speak to a supervisor. Told me they were very busy and to expect a call in less than two hours. Never got a call. Made calls to the corporate office in NYC. Never returned my calls. I would stay away from this company. I was a great customer here and spent thousands of dollars. But they just don't care. Very sad. Run away!

I don’t write a lot of reviews, actually never but this place is too sketchy not to address. I’ve been a very good customer, purchased dozens of boxers for my son here over the years. I was delighted to see the store opened up and bought a shirt which needed to be exchanged for a smaller size. Called at 6:50 and spoke to the surly clerk who sold it to me. He said they close at 7. By 7 the lights were out, the door shut which he cracked open at 7:01 to tell me I have to come back another day, he has to let his “associate” go home. It was 7:01, it was he who had taken my call 10 minutes prior.

This is a very poorly run company with atrocious customer service. Cannot contact them in a reasonable time frame. Can only leave an email message and then you probably will not receive a reply. Canceled my order without notice. I found out by searching my account otherwise I would be waiting for an order that was listed to arrive by December 13-14. I will never buy from this poor company again and will not recommend to anyone else. Stay away.

Material fades and the elastic band fails after just a few washes. For the cost and name MW I thought this would be better quality. VERY DISAPPOINTED!!! Will not be purchasing from MW ever again. Definite waste of money!!

Like most of the other reviewers, the product is super cheap and stretches out in a very short time. I loved these shirts when I received them but after 2-3 months they show a "bacon" collar. Very loose around your neck, looks like a strip of bacon, very embarrassing to the extent after a couple of comments from my friends I stopped wearing them. Customer service ** to boot!!!

Cool comfortable clothing for men. Great customer service. Great selection of briefs, socks, t-shirts, henleys, jog pants, etc. Great communications, quick response time. Easy to communicate with either by chat or email.

Over priced Chinese products, the quality is ok at best but keep in mind it’s all made in China....I was not impressed with the company or its products and will not purchase any more products from this company.

Today - 03. 09. 21 - I received an email from Kayla at MW refunding the $15 spent on FedEx 2Day shipping and offering 20% off my next purchase. Case closed as far as I am concerned.

You can email customer service and get a timely response and a resolution to your issues. From prior reviews I thought it would be an issues. Everything has been resolved to the best possible conclusion.

While their products are good quality, they are probably over-priced. I am not writing this to fuss about the high price. I am writing to alert people to the fact that THERE IS NO CUSTOMER SERVICE PHONE NUMBER ON THEIR WEBSITE. SO, if you have a problem with one of their products, you must send an email and hope for a reply. I sent them an email on 12/30/20, and another on 1/9/21 outlining a problem and requesting a refund. It is now February 2: NO REPLY AT ALL. In the future, I'll take my business elsewhere.

I returned an order and never received my refund. I requested a return and it was approved. They told me by email the refund was issued. Bottom like is I never received it and they told me there was nothing they could do. Also you can’t speak with anyone. Only via email and it takes days between responses. BEWARE!

Half of the underwear purchased has become defective. The elastic waist after washing became so crinkled they are uncomfortable to wear. This means the other six has cost me double. It is not heat from my washer or dryer. It appears to be cheap manufacturing,

I ordered before Christmas. Everything looked fine and then a week goes by and nothing. No delivery. No tracking number. I reach out twice to the customer service team and say, "Where is my order?" No reply. I then get an email saying my order was canceled claiming the payment method wasn’t verified!? Which is funny because it charged my card 2 weeks prior... and if I wanted to reorder please make sure the payment method was verified. Which it was all along for every other Christmas gift I had purchased on that same card. I re order.

You can't reach customer service by phone. You can only send an email, and I've been rejected for two different returns. Why I tried again after the first is beyond me. Really terrible customer service. I won't purchase anything from them again.

Received a pair of The ‘radius’ pants last year as a gift and they lasted well enough that I decided to re-order the exact same pair. The product I received has the same label but the cut is different and the colour is way off. They are far more baggy and the navy blue appears more like sky blue. Not worth the hassle of a return, but I will not be buying from Mack Weldon again. Even though the label is exactly the

With the onset of the pandemic and working at home, I wanted to be as comfortable as possible. I didn't feel right about wearing old baggy sport sweats. I think I saw the Ace sweats from Mack Weldon on Twitter and liked the look and clicked on the link. The website price was $75 but there was a line for a promo code. Some quick research saved me about $15 and my hope was that spending twice as much on sweatpants would pay off.

I ordered several products a week ago, they charged my credit card immediately and basically nothing else has happened. They sent me a bad tracking # and no one will answer my emails. TOMMY JOHN IS A MUCH BETTER COMPANY AND THEIR GOODS ARE AWESOME. They also have FABULOUS service!

Pant quality is not commensurate of price. Look elsewhere to Rhone or LULU. Stitching came apart in seat area. Pant are ideal for commuter, airport travel, errands, etc. but at 100.00 I would expect to last longer than they did.

I ordered sweats shorts from Mack Weldon in large and they seemed a smidge big so I ordered medium and kept the large just to compare. The medium was perfect. FYI Mack Weldon CREDITED me for the returns BEFORE I have mailed them. I found one item as good as their products. CUSTOMER SERVICE.

The Underwear and Socks are second to none. Absolutely love them. I finally found the best underwear and socks on the Planet. Love it. They have a large variety and different colors. I have an assortment of both. Love them all and plan on getting more. Mack Weldon 4Life.

I bought a bunch of shirts with the idea that I would keep some and send back the ones that I didn't like. Big mistake. Their return process is a nightmare. The site makes it extremely complicated to select which items you'd like to return. It says that they will give you a shipping slip, but the site just get stuck in a loading loop. Very clever guys....

I like to purchase "high-end" clothing and sheets advertised on TV and radio to see if they really are THAT much better … You know the ones where “you've never slept on something so comfortable”, "somehow the sheets cured my arthritis", “this is the most comfortable sweatshirt you'll ever own”… “If you don't like it, the first pair is on us” (Mack Weldon). Blah blah blah. Other than Boll & Branch branch I can honestly say nothing has lived up to the claims. I even bought Mike's most comfortable pillow in the whole wide world, including his mattress topper and now my very first "sweatshirt” from Mack Weldon.

The number one responsibility of an online retailer is to provide a receipt upon charging credit cards. Don’t do that = Cheating people. I am not writing letters to your customer support, have better things to do. Your goods are not that good, you have to respect your customers.

Left multiple emails to reach customer service, note email contact only. Only way to reach representative, asking to exchange unopened briefs for a smaller size. 5 days went by to receive a reply, giving me no return info, address or label. ????

Purchased pair of Mack Weldon boxer briefs at Nordstrom and requested return/exchange from Mack Weldon; company would not honour their "Best Pair Guarantee" unless underwear bought via their website. No indication of latter in advertising the guarantee. Found their underwear not to be as advertised in the slick marketing language used in their ads. Able to obtain much more comfortable underwear, including a non-roll waist band, from Jockey brand boxer briefs and for less than half the price of a Mack Weldon pair of boxer briefs. Don't buy into the fancy language descriptors in the Mack Weldon advertisements, you can get much better value for your money with other companies.

I have ordered several pair of Mack Weldon briefs, love the fit, love the softness of the waist band and the brief also. I have had 3 pair where the waist band has raveled from the brief. Way too expensive for the waist band to ravel. One pair came that way the other 2 pair raveled after 1 or 2 washings. I have contacted the company twice with pictures of what has happened and they have sent replacements. Probably won’t purchase anymore, too expensive for 1 or 2 wearings.

I have ordered several times. This time I need to make a return. They make it sound easy but it is not. First, there is no phone number, only email contact. Second, you are directed to your account page to process the return but the order doesn't even show up on the account page as an order. So I cannot return what the website doesn't know I have received. I am on my third email. And, note, they are clear that you have only 30 days from purchase and since it took a week to get here; I have three weeks left to see if they answer my email.

I have ordered over $1000 worth of product over the last two years. However, I'm not sure what happened since they changed their website. I ordered a new item two weeks ago and the shirt is still listed as shipping soon. I have emailed and submitted an online request for info on when it will ship or if the item isn't available. Have not heard anything from them. Very unlike them to not respond. Not sure if they sold out to another company or VC, but something has definitely changed. Makes me hesitant to order anymore from them.

Ordered 8 pairs of underwear and then tried to contact the company about returning 6 and ordering 6 of the more expensive pair that I liked better. Also to return the (per their advertisement) the pair I did not like. Have emailed 3 times with no response.