Mack Weldon

Was told a certain pants would be available and that they would contact me. Was never contacted and the pants were sold out. Basically I was told tuff luck. Asked to speak to a supervisor. Told me they were very busy and to expect a call in less than two hours. Never got a call. Made calls to the corporate office in NYC. Never returned my calls. I would stay away from this company. I was a great customer here and spent thousands of dollars. But they just don't care. Very sad. Run away!

I don’t write a lot of reviews, actually never but this place is too sketchy not to address. I’ve been a very good customer, purchased dozens of boxers for my son here over the years. I was delighted to see the store opened up and bought a shirt which needed to be exchanged for a smaller size. Called at 6:50 and spoke to the surly clerk who sold it to me. He said they close at 7. By 7 the lights were out, the door shut which he cracked open at 7:01 to tell me I have to come back another day, he has to let his “associate” go home. It was 7:01, it was he who had taken my call 10 minutes prior.

This is a very poorly run company with atrocious customer service. Cannot contact them in a reasonable time frame. Can only leave an email message and then you probably will not receive a reply. Canceled my order without notice. I found out by searching my account otherwise I would be waiting for an order that was listed to arrive by December 13-14. I will never buy from this poor company again and will not recommend to anyone else. Stay away.

Material fades and the elastic band fails after just a few washes. For the cost and name MW I thought this would be better quality. VERY DISAPPOINTED!!! Will not be purchasing from MW ever again. Definite waste of money!!

Cool comfortable clothing for men. Great customer service. Great selection of briefs, socks, t-shirts, henleys, jog pants, etc. Great communications, quick response time. Easy to communicate with either by chat or email.

Over priced Chinese products, the quality is ok at best but keep in mind it’s all made in China....I was not impressed with the company or its products and will not purchase any more products from this company.

The Ace Sweatpant product is great. Customer service horrible. Had option of free shipping or expedited for $15 2 Day. Wanted to make sure product arrived before a vacation. Product arrived a day later than expected delivery. Contacted customer service and Julia basically said “yes, it’s disappointing when you’ve paid for expedited delivery and don’t receive it.” Company emailed me to ask how Julia did and basically asked what they could do to make me happy. I responded [twice] that I was disappointed and expected more from their company - especially as a first time customer. I felt a refund or credit of the $15 shipping fee was reasonable. Not even the courtesy of a response. Tells me that my business is not important or appreciated.

You can email customer service and get a timely response and a resolution to your issues. From prior reviews I thought it would be an issues. Everything has been resolved to the best possible conclusion.

While their products are good quality, they are probably over-priced. I am not writing this to fuss about the high price. I am writing to alert people to the fact that THERE IS NO CUSTOMER SERVICE PHONE NUMBER ON THEIR WEBSITE. SO, if you have a problem with one of their products, you must send an email and hope for a reply. I sent them an email on 12/30/20, and another on 1/9/21 outlining a problem and requesting a refund. It is now February 2: NO REPLY AT ALL. In the future, I'll take my business elsewhere.

I returned an order and never received my refund. I requested a return and it was approved. They told me by email the refund was issued. Bottom like is I never received it and they told me there was nothing they could do. Also you can’t speak with anyone. Only via email and it takes days between responses. BEWARE!