Mack Weldon Reviews

I did hear back from their customer service team, through email, and they were able to update my address before the product shipped.

The quality of their prized sweat pants is subpar. The product looks very cheap. The sizing is incorrect. Sale items are not returnable. What a scam. I do not understand how they remain in business. Stay away.

I bought 2 XXL cotton tee shirts…. Washed them once. Now… they’re barely a medium. Guess what…. Mack Weldon’s policy on a sale item is no returns. So I buy a shirt that’s sub-standard and you hide behind a policy and poor customer service. If you were expecting to be buying from a company that does the right thing - that you can trust….PLEASE CONSIDER NOT SUPPORTING MACK WELDON. Wish I never had. You can’t trust Mack Weldon.

My husband’s briefs do not have a pouch with an opening. He and I love the fabric, with its airiness and design. The fit is exactly what he was hoping for and the style is perfect except for no fly opening. Was this a mistake? It seems to be sewed shut or not an option.

Placed an order on April 2nd, it is April 19 and the order has not arrived, shipping hasn’t been updated, two emails to Mack Weldon with no answer, their online chat often says they’re offline during business hours but I did get a hold of them 3 days ago at which they said my issue was being escalated and I would be informed of any updates yet no news. I’m very weary of any company that makes it this difficult to communicate with them. At this point I just want to cancel the order and avoid any charges as the idea of buying their products in the future are completely sullied by this experience. Have been a customer in the past and had great experiences but seems like something has changed.

This was a first time purchase from Mack Weldon; I bought briefs; however, based on the size chart they were too large; I decided to return for a full refund; the quality was great - the comfort was just not there for me. The return process could not have been easier or more customer friendly; it was such an easy return; I returned all the pairs except the one I had tried on, which they said to keep, and I received a full refund in a few days; no hassle, no aggravation; they did exactly what they said they would - full refund guarantee if not satisfied. Great experience!!!

Finally received my order - a month after ordering it. Mac Weldon’s website states: ‘4-5 business days’ for shipping. They should add shipping options for non-contiguous states. Too bad it’s such a hassle, their stuff is great.

The air knit are very comfortable, and I was very excited to give these a try. I read a great review of them in Men’s health magazine. About 3 weeks in and I started noticing that the elastic was stretching a bit. I’m not that big of a fella though. Then just today the elastic started unraveling, so I looked on their website and 30 day return policy it is and I’m 10 days past. Don’t buy these!

With all the choices on the web. I took the bait and bought some of these products. Mistake! Tee’s lasted about a dozen washes. Jogging pants shrunk 2 sizes and easy stain is the tagline. Boxers are boxy- that means uncomfortable.

My dad is an idiot. He thinks this is a quality company. He spent $160 on 2 pairs on sweatpants for me as a gift. They are XXL sized, absolutely enormous, and yet still snug on the calves. I already have a pair in XL that feels like I'm wearing yoga tights. I would love to return the hundreds of dollars of this garbage, but I can't without getting the Order ID from my dad. I don't want to hurt his feelings. I just don't want this crap. And they have made returns IMPOSSIBLE. Even if it was possible, I would only get a gift card for more of their terrible fitting garments. I have sent them multiple contact messages and never hear back. All the way around, from the CEO to the Janitor, a HORRIBLE company with a TERRIBLE product and the WORST service imaginable. Why do people support these businesses? Why is my dad such a moron?