Consumer Complaints and Reviews
On Sept 18th, I offered for sale my father's 900 card baseball card collection. I repeatedly stated I knew nothing about the cards and couldn't guarantee anything about the sale, which included a number of 1950's rookie cards. I had a buyer repeatedly email me asking me to sell to him and end the auction early, which I refused. He began to bully me stating that I “don’t have to let other bidders keep bidding, you can break the rules, I do it all the time." He bid the auction up to $638 and won the auction. With misgivings about this buyer, I boxed the cards up and mailed them. Within minutes (as shown by the shipping tracking) of this buyer receiving the cards he'd won, he filed with Ebay for a refund claiming 3 of the 900 cards he bought were fakes.
I responded showing the 9 emails we'd exchanged prior to the sale – including his bragging about breaking Ebay rules repeatedly, and referred repeatedly to the auction itself stating I could make no guarantees about the card collection. Ebay ruled, as they ALWAYS do in favor of the buyer, ignoring all of our prior exchanges. When I got the package back from the buyer, it was in my original box, but I noticed when the mailman handed it to me that it was lighter than it should be, at which point I began videoing my opening the box, and sure enough, the box was empty. The buyer had ripped me off. I called Ebay immediately and spoke to someone in the appeals department, who effectively said "Oh well. Learn a lesson and move on. We can't and won’t help you. We have no way to know what he sent you." I pointed out that I'd filmed myself opening the box and was told "That's meaningless to us."
In the meantime, Paypal took the money out of my bank account BEFORE the initial appeal had been even heard, causing me to have over $120 in overdraft fees, and forcing me to close my bank account to keep them from taking more money from my account. I called them as well to let them know what happened, and their response was - "Ebay told us to refund it, so we did." offering me no protection there either. In addition, they put a hold on my account until I paid them the $120 they said they couldn't collect (because they caused me the loss in overdraft fees) AND hindered my sale of further items that were currently in ending auctions. I canceled all active auctions – because I wasn't going to send out more items when I couldn't collect the money for them with the Paypal hold on my account, and Ebay and Paypal are charging me for that as well.
Worse, I'd had a separate credit line with Paypal that they've charged to its limit trying to collect from me there too, NOW with INTEREST! So I'm now not only out my father's collection, but the $638 it sold for, $120 in overdraft fee's and the $120 Paypal is saying I still owe THEM too, on top of interest payments garnered when Paypal switched the money they were trying to collect from me to the credit line I had. Ebay and Paypal are causing me the worst nightmare I've ever had. They should be ASHAMED and we that are getting ripped off by them all have ZERO recourse! If anyone can help, please contact me!
On 10/03/16, I purchased several new Nintendo 3DS handheld video game consoles for resale. I subsequently listed on eBay and successfully sold most. I sold one on 10/08/16 to an eBay customer in Hawaii which shipped out on 10/11/16, we'll refer to this item as 7010. Item 7010 was delivered to the purchaser on 10/14/16 however, tracking through USPS did not update and the buyer opened a request for refund due to "item not received" on 10/15/16.
As 10/15/16 was a Saturday, I was able to open a complaint through USPS's 800 number but unable to speak to the local postman until 10/17/16 at which point, the local postman advised that he had delivered 7010 on 10/14/16 and went to the purchasers home to confront him. Purchaser was forced to admit that he had received 7010 and closed the request. He then, however, immediately opened a second request for refund advising the serial numbers on the box and console did not match and this was not what he ordered. He sent me photographs of two consoles side by side, these are the same console. The buyer states that he received 7017 from me rather than 7010.
I contacted Nintendo, manufacturer of both 7010 and 7017. Nintendo provided in writing, evidence that 7017 was not even purchased until 10/13/16, while 7010 was already in transit, making it impossible for the buyer to have received 7017 from me. I submitted this evidence to eBay and implored them to look at the entire exchange, taking into consideration the already shady behavior of reporting an item as "not received" when the buyer actually did have the item, and the fact that I had irrefutable evidence from the manufacturer of 7010 and 7017, showing that what the buyer is claiming is impossible before ruling to refund the buyer's money however, eBay has advised me that they cannot prove that the buyer is lying therefore, the claim is valid and they will be taking money from me.
Highly disappointed that being an honest seller gets me scammed and eBay helped someone do it because I will not receive the item that I paid for, the item on my receipt, the one of a higher quality than 7017. I will receive 7017, which is inferior, I will not be able to resell it, and I will lose all of the money that I paid for the purchase of 7010 with, along with the money that I paid for shipping, not to mention the time and effort that I had to put into research this and contacting the manufacturer. Where is the protection for the people who actually pay for eBay to be a company?
Seller beware!!!! If you are hoping to make any kind of profit or at least break even, this is not the place. Do not sell high ticket items on eBay! By this I mean anything worth over $100. That's right. I said one hundred dollars. Ebay's selling charges are not cheap. You need to take this into account before you consider selling anything on this website. First, you need to find their selling charges page and then look at their tiered selling structure. Find what you think your item is worth. Finally, see if you can sell it somewhere else for less, especially after eBay has taken their cut.
Example: 1 OZ gold bar. Price per ounce on open market? $1250. Sell it on eBay for $1300. You think you made a $50 profit? Wrong! Ebay takes 10% off the top. That's $130 gone forever into eBay's pockets. Your net sale? $1170. You could have sold it to an online gold company for $20-$30 under spot. You lose! Can't imagine what or how that really hurts the seller when it comes to cars, boats, and jewelry. Good luck. I hope this helps.
I had a bug on my eBay listing that effectively let people buy my product for much cheaper than I set the price for. (Each variation had a different price, prices would randomly get shifted down the list of variations.) I had to edit my listing probably 10 times and cancel a bunch of orders and send out a bunch of apologies to buyers. Called eBay because I was worried the cancellations would affect my discounted prices for being a good seller, and they didn't believe me, saying I must have edited the listing wrong, but that the cancellations won't count against my seller rating. I was extremely relieved. Bug stopped happening after I deleted my listing and did it all again.
1 month later my seller rating plummets because of all the cancellations. I call them, and they say there's nothing they can do and I should have contacted them earlier, and they didn't believe me when I told them about the bug, or that the guy I talked to prior said the cancellations wouldn't affect my rating. Well they wouldn't let me list my products anymore because my seller rating was too low to list that many items. ** eBay.
We are Top Rated eBay sellers with approximately 1500 positive feedback ratings (100%) since we really turned our eBay account into a store just over a year ago. This is a family run side business that has done about 2500 transactions in the past year reselling clothing, games, electronics, collectibles, sporting goods etc. Store address is: **.
Concerning this item: **, a vintage Tommy Hilfiger Nautical Jacket, the buyer purchased on September 13, 2016, only to ask for a return a few weeks later. We do have a 30 day return policy, and as the buyer chose the reason: changed mind we were happy to grant him the return, minus our original shipping costs and a 15% restocking fee stated in the listing, and provided the item was shipped back to us. He shipped the item back at his cost, and it was unboxed on October 6th. The jacket was completely saturated with the smell of cigarette smoke and since we had never in any of our returns received an item back not in the condition as it was sent (fortunately), I didn't know what to do.
I called eBay within 5 minutes on unboxing, only to be told by a representative that my course of action was to contact the buyer and ask for him to send me a shipping label to return to him this now damaged jacket (implying the return would not be granted). I immediately messaged the buyer politely but firmly and received no response until I decided to ask eBay to step in on October 12th. I had unknowingly assumed that eBay would eventually close the return and refund the buyer anyway if I didn't take action, having now received the item, so this escalation was my attempt to have eBay step in and get some kind of response or acknowledgement out of the buyer that the item would not be refunded.
Less than 6 hours later, at 2:07AM EST on the morning of October 13th, 2016 (after eBay's stated business hours of 5AM-10PM PST), an email came in saying that eBay had found in favor of the buyer and not only had refunded him what he would have been given had the jacket been returned in the condition it was sent (which would have been approximately $80 reflecting a subtracting of my shipping cost and a 15% restocking fee) but that the full purchase amount of $107 and change had already been debited from my PayPal account and given back to the buyer.
I was shocked and horrified. When business hours opened I called eBay and twice spoke to their appeals department, once to a foreign office and once to a representative that was clearly American and located stateside. Ben, the stateside representative, and then Juleen (spelling?), his supervisor I eventually asked to be escalated to, proceeded to tell me that once a claim is escalated that (direct from Juleen's mouth) 9 times out of 10 eBay will find in favor of the buyer. Juleen said he understood my frustration but eBay has no way of knowing whether or not the buyer damaged the item since the buyer had failed (declined) to respond to my October 6th message.
To make matters worse, because I escalated the claim and lost, a defect strike was now charged to my previously unblemished account. I am out $107, left with a jacket that has now been significantly damaged (I should note that it has a delicate lining that will be ruined should we wash it with the necessary vinegar that may or may not remove the cigarette smell) and a strike on my eBay account.
I pleaded with Ben and Juleen to consider our long history of granting returns and successfully resolving issues with customers, of the thousands of dollars in fees we had produced for eBay this year alone, and the unblemished feedback record. While they would concede the point when I asked them to reason with me as fellow human beings, they claimed their hands were tied and that my only recourse was to try and get the buyer to respond in a message that he had in fact smoked in the jacket thereby making an appeal to eBay a possibility.
Sellers beware. You are on your own. Though eBay has an official item condition policy for returns, today has proven there is no way to enforce it on their end. Bad buyer behavior is not only rewarded, not only incentivized, but even aggressive and vindictive in that you will end up with a strike should you appeal. I will continue to sell on eBay. Truth is, we still make money. Yes there is a cost of doing business. I never expected, however, that it would hurt like it did today.
How do I know I can trust these reviews about eBay?
- 612,345 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
eBay closed my selling account because of the new policies. My seller performance dropped in 2 weeks from high rated to below standard. I received in 1 month more cases than in 4 months before. It looks like a lot of buyers opens cases instead of contacting me. What is going on? I did not change anything. My feed back is great. I also know that this happened with more sellers on eBay recently and there are more to come. I have spoken with 5 account specialists after they closed my account and finally it was clear why eBay restricted me. I cannot sell anymore on eBay.
Honestly, after one week without eBay I feel good. It's over. All the rubbish I received from eBay, all the confusion from eBay, and not to forget PayPal limits. Never do business again on eBay or with PayPal. But it is not over yet. All my open requests are closed by eBay, every customer who opened a request received a full refund. Even the customers who received their product received a full refund!! What happens is that eBay opens cases so every request becomes a case. When I look at the cases I see, "You opened a case"! Well I did not! I have already received 10 messages from eBay saying: eBay Customer Support made a decision. Decision: This case has been decided in the buyer's favor.
Finally a account specialist told me that I was not protected anymore, so every customer who opens a request, gets a full refund. Every sale I made was before they shut my selling account down so I was protected! But it is eBay and eBay has its own rules. I`m thinking of hiring a lawyer and I know that I am not the only one. On the other hand, my loss is about 200-300$ and I'm pretty sure that a lawyer will cost me much more. So if every seller on eBay thinks the same, it will always be the same. Sellers on eBay are not more than payers and if a seller stops, they have plenty other sellers to take over.
EBay, with all the drop shippers is very expensive for customers. eBay wants to decrease the number of drop shippers by killing them. I cannot imagine that it is allowed what eBay is doing. I cannot imagine that the cooperation between eBay and PayPal is legal. Sellers don't have a choice and, told by a few account specialists, "PayPal knows exact what your eBay account is". eBay knows exact what your PayPal account is. Is this legal???
I am definitely seeing a trend building up once eBay change their return and performance policy. I read over 20 reviews, and in all these reviews I find a common theme that has happened to me as well. After investing all of money to build my own website on eBay platform, it is time to move on, as I have been losing too much money on fraudulent returns. I am in agreement with all the other negative reviews about eBay's new policies which are hurting sellers. I have bought and sold on eBay for more than 17 years. I have always been a highly-rated seller until recently. The only problems I have encountered over the years is with the few consumers who refuse to take any responsibility on their part of the transaction. With eBay policies now, it's even worse letting consumers run rampant over sellers.
I have had more bad episodes in the first 6 months of this year, than I have had in all the other years I have dealt with eBay. It is both frustrating, and sad. I am now being blocked from posting any new listings, getting this message when I try: "Your limits can't be increased at this time because your seller performance is below standard." The reason I am all of a sudden below standard is the new policies.
The only way that any of the new policies would make sense is if eBay were strictly a "retail" site, which it is not. Forcing small time sellers to absorb costs of returns, wasted time, bad feedback from scammers, promising one-day handling, etc., etc. It's ridiculous. eBay wants all these "new" shoppers, but they must realize if they do not have people selling, there can be no buyers. I am hoping that some of the other selling sites are taking note, and doing whatever they can to get new business from all the people fleeing eBay. I have already started doing research on other sites to sell on.
On January 30th, 2016 I had a house fire and had to move into a hotel. Nothing that I sell on ebay was affected by the fire or the smoke. I sell high-end women's fashion, shoes and accessories. On March 12th I was in terrible pain because I was having to watch my 18 year old Himalayan cat die for 2 weeks in the hotel room. It was on a Saturday and just the day before I had to take him to the 3rd vet with whom validated what I already knew in my heart. I had already taken him to 2 other vets and they said that everything was fine. Well it wasn't fine. He was not eating and he was growing weaker by the moment. The last vet told me to come back on the 14th and he would do blood work. The blood work would have been done that day but I couldn't afford it. All night Friday and all day Saturday I was so grief stricken and I truly believed that I was going to find Spirit dead in the hotel room.
Well that Saturday night I received a message on ebay from a buyer named crustyrusty2016. She wanted a dress that was listed for $225.00 and I listed that I would not be taking any offers. Well her email said that if I let her have the dress for $175 that she would pay immediately. I did not want to accept the offer but I had no other choice because I needed the money for Spirits blood tests. And after having an ebay manager tell PayPal that I had met all the requirements and that I should be receiving my money immediately the day before I did not think there would be a problem. Well after Crustyrusty purchased the dress I called PayPal to make sure that I had access to the funds and they said no.
PayPal had spoken with ebay the day before and I thought everything was cleared up. So I could not use the money crustyrusty2016 had paid PayPal and I was really going crazy because #1 I was slowly watching my best friend in this world die and #2 I had to deal with this same thing the day before and the money had gotten released. Well I was desperate. There was a matching tech purse that went with the dress but I had it listed separately. Well as soon as Crustyrusty2016 found that out she wanted it. And I told her that if she would call PayPal and tell them that it is okay to release my funds I would just include the purse in the sale and she agreed to do it tomorrow which was Sunday.
Well I never heard from her on Sunday and I realized that she was not a woman of her word so I had to totally break down and ask my brother with whom I had lost complete contact with for the money for the blood test. He agreed. On Monday I was heading out of the room with Spirit and I received a message from Crustyrusty2016 that she spoke with PayPal that morning and they said that I would be getting the money by that evening. Well right away I knew she was lying. I had another woman call on another purchase and PayPal told her that there was absolutely nothing that she could do. Also the agreement with Crustyrusty 2016 was that she get ahold of PayPal on Sunday but she was just too busy. So because of the fact that she put it off and that she was lying I decided that she would not receive the tech purse.
At 12:54 am on March 14th, 2016 my beloved Spirit was put to sleep and from the stress of it all I thought I was losing my mind. I had thought about just cancelling the order with Crustyrusty but I sent her the dress anyway. Three days later I received a call from her and she was very crazy and mad because she had not received the tech purse with the dress and I told her that first off she did not purchase it and secondly that she lied and did not follow through with what we agreed on.
Later I received an email from ebay that she was returning the dress on the basis that it was missing parts. Well ebay allowed her to have the refund but they switched it to the fact that the dress wasnt as described. I was livid. I knew exactly what she was doing. She was trying to manipulate me into giving her the tech purse so that I would not have that strike against me. Well I did not budge. I was going through one of the hardest times in my life and both ebay and Crustyrusty were making my life worse. And the thing that really got me is that crustyrusty2016 knew that my cat died but instead of showing any compassion she did the opposite and chose to make my life very hard.
Finally one of the ebay people that answers the phone and works with people told me to give her back the $175 and then she would have to ship the dress to me. Well get this... I received a package from her and it was totally empty. My father was with me when I got the empty package. I was beyond livid and I called up ebay to tell them and the lady told me to call the police so I did. Also ebay started telling me that you never give the money back before you get the item. Duh!! But I specifically told to do so and then all of a sudden eBay denies everything. I called the police and he told me that it sounded like ebay was up to something and I showed him the empty package and gave him crustyrusty2016's name and number and that was the last I heard from him.
But I was beyond angry and embarrassed about this whole thing so I sent crustyrusty2016 a message on ebay and told her exactly what I thought of her. Well she turned it over to ebay and ebay charged me for violating one of their policies and then they suspended me forever. And this witch crustyrusty2016 with whom has the $300 dress and got her $175 back is still on ebay buying and selling like nothing has ever happened. In fact Ebay closed my account and wouldnt even let me cancel the store apps I had and I'm still paying for them. And they are not straight with me at all about what is going on. But obviously they see this crustyrusty2016 as the victim and that is not right or fair. By the way when all this was going on her username was crustyrusty something but recently I learned that she still is indeed on ebay and that crustyrusty2016 is her new username.
The ONLY thing I did that was wrong was send her an angry message on ebay and thats it. But I have a feeling that something else is going on and I think I have the right to know. That woman ripped me off, got her money back because ebay told me to give her money back and she's sitting like a princess while both she and ebay have committed character assassination and honestly with all the trauma I went through I finally had it and tried to commit suicide. The stress was just too much and the powerlessness I felt was so overwhelming. I don't want anybody else going through this so please go elsewhere. Ebay is not worth it. Honestly they almost killed me and I take that very seriously!!
BEWARE! BEWARE! BEWARE! eBay is TERRIBLE for sellers. You have NO protection; they can stiff you for $1000s of dollars. I sold a $1000 exhaust and paid $75 to ship it. The buyer did not read the listing, his motorcycle is a different year, he found a way to get eBay to force a return and force me to pay for another $75 for return shipping. eBay policies side with the buyer to screw the seller. eBay did not reach out to me for any information and made the “permanent” decision in the buyer’s favor. I even called eBay proactively before contacting the buyer and they said it would go in my favor.
In addition, I received the exhaust back damaged by the buyer and eBay states “there is no coverage for that”. They insist I have to provide a full refund. So a buyer can buy something without doing due diligence by not reading the ad and looking at the pictures, return the item damaged, and eBay will still force a refund to the buyer. They can take your money for shipping for the item and force you to pay for shipping it back. If you don’t, they will take your money as a refund to the buyer and the buyer gets to keep the item.
Ebay is all about the money. They send invoices to sellers that are out of the normal billing cycles. They give you an excuse "well it goes by the day you listed". I have never heard of advanced bill. The customer service rep wanted to argue that that's just the way Ebay bills. I will never sell another item on that site. Amazon here I come. Will shut down my Paypal account too!
If you are looking for a place to sell items and get ripped off at the same time, eBay is your best option. I have been selling on eBay for close to ten years, off and on. I have a perfect feedback score (close to 1500) and 5 stars for items as described. BUT, as we all know, if a buyer decides to scam you, as a seller, there is no recourse through eBay. They will inevitably TAKE SAID BUYER'S SIDE EVERY TIME!!! I suppose I should actually be grateful that most buyers, thus far have been honest. Otherwise I would have really been up that creek long ago.
I won't go into a great amount of detail but a buyer has decided that the pants I sold her are not the brand stated, which they are. She even went so far as to apparently roll these pants in a dog bed or large pile of fur to make sure that eBay sees that I sent her garbage! BTW I have no furry pets, my turtle and tortoise don't really shed much fur! So after wasting my breath with eBay, needless to say the buyer has ruined my ratings, which in turn raises my fees as a seller. I have deleted all listings and am in the process of quitting eBay, COMPLETELY, as a seller AND a buyer. PLEASE HEED MY ADVICE and stay away from selling on eBay, especially DO NOT sell high value items as buyers can, and will claim item not as described or fraud to KEEP the item AND get money back! eBay is a bag of **! That is not ducks, docks or decks!
When selling an item on eBay, once the item is sold - the buyer has 48 hours to pay for the item. I have been selling on eBay for several years now and I'm frustrated with buyers who do not pay for items purchased. What's even more frustrating is eBay's policy. After 48 hours, I open up an unpaid item case but then the buyer has 4 days to pay for the item. It takes 6 days to close the case without having to pay penalties. After the 6th day, I can relist the item. eBay needs to shorten the time. 24 hours and open an unpaid item case and another 24 to pay -- 2 days total before sellers can close the case to relist it without penalties.
Total joke. Sold a computer, checked the feedback of the buyer (take a look at the Feedback: **), he leaves negative every time. So called the third world eBay helpline, understood through the terrible broken third language English that I could cancel the transaction & avoid dealing with this trouble maker. So gave a full refund, with a polite note explaining that I was uncomfortable with his feedback, blocked him as a bidder & offered the item to the previous bidder. 5 minutes later NEGATIVE, SCAVING, FURIOUS FEEDBACK, called eBay, to get it reviewed and removed as promised - oh no, but if that was his experience he has every right to leave this Feedback and we are not going to remove it. eBay you are the worthless scum of the earth - but you own the market you set of **.
I am absolutely dissatisfied with selling on eBay. First of all, you can sell only almost for nothing the lowest imaginable cost and when you get eBay fees and PayPal fees deducted you get nothing at all! Open your eyes! eBay support team is no use at all. They don't even try to investigate the matter and continue sending to you the same template answers word by word giving even wrong information about the date of the listing that caused problem and have no idea what was wrong with it that it was removed and my account banned forever. The only answer you get in each email is that this is permanent decision. So I did investigation myself. I listed my item as usual with photos and full description and got the confirmation email with a gallery photo in it. The next morning I found 2 emails saying that I don't have photos in my listing and 2-d saying that I am indefinitely restricted in selling in this category. Can you imagine my shock?
Now it is so funny really to make them see that I have as a proof the email confirming my listing that it had all the photos and the gallery photo to make them acknowledge that there was a technical mistake that had no connection to me. I feel like talking to the wall! I got NO SUPPORT! NO EXPLANATION! NO HELP! Amazingly unhelpful and blind customer service! And how funny they don't give you their full names. Only Simon **, Janey ** so you cannot even identify them.
FedEx lost a package I sent through eBay shipping and eBay and FedEx refuses to pay for a lost package. Since eBay and PayPal are separate companies how can eBay freeze my PayPal account??? eBay admits it is more concerned about keeping buyers rather than sellers and terminated me for not selling enough and I have a letter from eBay to prove it. Without sellers there is nothing to buy!!! eBay is a big rip off of sellers' money, due to the loss of the sale/money and the parts you lose. Someone should file a class action law suit against them. I would be happy to join them since there are so many, just here on this site alone.
If you have ever thought of selling on eBay you better be ready to get taken by customers and eBay themselves. Let say you sell an item on eBay that is a $ 1,000.00 eBay takes about 12% of the total amount of the sale including any freight charges which in my business is a little more than I will profit on the transaction will ALL the risk of the buyer not cancelling their credit card charges which happens more than you think and PayPal loves it because they get to hold on to your money as long as the case is open. I have been selling on eBay for about 12 years and am getting very sick of them not caring one bit about the sellers.
In the online business if you are selling higher dollar amounts worth of product you need to be ready to lose a lot of cases and $. In some case they let the buyer keep the product and the money, so if you do not have deep pockets and a high threshold for being powerless to outcome of these losses you should only sell on your own website and avoid the ridiculous fees you have to pay eBay. Happy selling!!!
After having several outrageous bids from 8,100.to 8,700.00, we received a notice that they were withdrawing our sale because of intellectual infringement rights. Our written sale was no different from anyone else's.
Just had a very unsavory experience with eBay after listing and selling a high ticket item a couple of months ago. I listed a compressor in May which sold for $3500 to a buyer in California. I hired a freight company for $755, crated the unit and shipped it out a few days later. The freight company completely botched the shipment, uncrating the unit and "losing" some of the merchandise before it arrived in CA. The buyer obviously rejected the shipment due to its condition and I received an email that it was rejected and would be sent back to me. Things got progressively worse with that whole ordeal and I barely got back half of the sell price from the company's insurance, but that's a different story. Meanwhile, the buyer asked for a refund, understandably. However, I never received any explanation or photos or anything from the buyer, the freight company or eBay; all I knew at this point was that the shipment was rejected.
I wanted to make sure that I wasn't just losing the sale because of buyer's remorse so I asked the buyer to wait until I received the shipment back so I could verify any issues first hand. That didn't sit well with him so he opened a complaint with eBay. I was promptly told by one of their reps that I needed to issue the refund right away, within 5 days. I called eBay customer service to explain the situation and the rep I spoke with understood but said that they would probably go ahead and issue the refund immediately and that I would have to reimburse them afterward. The problem was that it took over 2 weeks for the shipment to be returned to me. So when it finally showed up and I saw that the crating was missing and that half of the merchandise was also missing I immediately added funds to my PayPal account for eBay to draw from and let them know. I also asked for my seller fees to be reimbursed at that time.
I was informed that I had to wait until the buyer's refund was posted and my payment went through before I could get those fees refunded. So I tried again a couple weeks later only to have eBay tell me I had a $128 balance due on my account that had to be paid before I could get my refund. I asked if they could just deduct that from the $450 they owed me for the listing fee and they said no, I had to pay my portion first. Well, I finally got around to paying it this week after wrangling with them ad nauseum over this. When I called today for my refund of $450+ I was sent through 3 levels of support where I had to explain the situation over and over again until I finally got to someone who could make a decision. Lo and behold, I find out that eBay will NOT refund my seller's fees because they had to issue the refund rather than me doing it.
I explained again what happened and the fact that I was never informed of this policy by their rep but apparently that's their policy and she wouldn't budge. So I'm out the $450 for an item that didn't sell and all this multi-gazillion-dollar company can say is "sorry", I should have read the fine print. $450 may not be much to them but it's a lot to me and I really did nothing wrong to merit this injustice. I simply trusted some large companies to do the right thing and ended up getting screwed in the process. Very disappointing eBay (and FreightPros). I'll never be back. You've lost a customer for good because of your unreasonable behavior. Yes, I technically should have know this but had they simply explained that to me before issuing the buyer's refund this would have turned out very differently. Goodbye and good riddance. Add me to your long list of angry customers.
You may think just because you have been with eBay for many years, it is a sure way to avoid suspension. Nope, you are wrong people. Many people assume sellers who have been suspended are a result of shady activity. I don't think so people, you make assumptions, but you haven't been on the other side of the fence. You will see once you wake up, log into your account and realize you have been suspended.
That is exactly how I was. I thought I was invincible to eBay suspensions, but guess what. It was a hoax. Waking up to that MC999 is like getting hit with a rusty bat to the stomach. $10,000 in sales a month all wiped away in just one short email. Felt like the world was against me. I have kids to feed, a mortgage to pay, hell, I even got life insurance when I didn't need it. But now I am starting to think it was necessary.
The truth of the matter is, eBay will screw you and stab you in the back. Just because you are doing well and making good sales. Don't think for one minute that this could be you. All your hard work and income can be shot in one email. For this matter, I went the path of stealth with the help of Auction Essistance. Is it hard? You bet. Is it legal? Hells yes. Is it the only way? Quite frankly, yes. When you are struggling to feed a family, barely hanging by the threads just to survive, you are going to fight.
Just because eBay suspended you doesn't mean you are out for good. Stealth may be the ticket to help you survive again. Do not lose hope and let eBay backstab you and win. This company has no remorse nor love for their sellers like they used to. They lost all of that. The company that used to care is gone. It is time to stand up and fight back.
I sold a watch on eBay. The buyer made a false claim then change the claim. eBay put a hold on my funds. Once the case was closed in my favor they was suppose inform PayPal so they could release my funds. They did not handle the business properly. It took me two weeks to even get the correction going. One person says one thing the other company said something different. At the end of the day I was out of my product and no money. Contact person RYAN ** eBay-- Jeff #**. PayPal mess everything up.
I've been using eBay for several years for both buying and selling and I have to tell you, if you're a buyer, you totally benefit but if you're a seller, you do not. The problem with eBay is first - you have too many buyers that are fakes. Lot of times they claim that you sold them a defective item which I tested and packaged good before shipping it out. I try to bargain with them such as by keeping the item and I refund the buyer half but with no success. On top of that they want you to pay for the shipping when they return it to you. This happened to me several times.
Second is you can get insurance for this but the problem is that your purchase insurance and your shipping is higher and eBay nickles and dime you to death to the point that you are force to charge higher prices; therefore scaring off potential buyers because your cost is too high... TOO MAY CHEAPOS ON EBAY. The sellers that really benefit are ones that sell in volume with knock off stuff that barely lasts for a year or 2 or specialty items such as collectibles. I used to sell stuff around the house but to be honest my selling days are over on eBay, however I may use the site to buy only. I'm better off having a garage sell. Amazon does not have shady and cheap buyers. eBay has cheap and shady buyers.
eBay always make the buyer's win even when they steal from the seller. I have the tracking number from the item that I shipped with the sign of the person that received and even with this evidence he assured eBay he never received the item and they make me refund them. Beware. There are some bad people that knows this easy way to rob and are buying in eBay. Buyer username: ** (Beware).
On August 20, 2016 I sold a Princess Of Ireland Barbie Doll to a buyer for $19.35 including shipping. On August 22, 2016 I sent it out via USPS First class. Mail to the address the buyer specified. Then three days later on August 25, 2016 according to the tracking information from USPS.com the buyer refused the delivery in Portland, Oregon at 7:23 am. And the package was being returned to me. After informing the buyer of this they told me that they received packages from this address all the time without problem. Well, clearly there is now. I told them I was at a loss for what to do because this has never happened to me before. After told the package was being returned they said that they spoke with the people the package was sent to and they told them maybe the carrier delivered to the wrong area. Could I please verify the information with the post office. Which I spent most of Friday afternoon doing.
When I explained again that the delivery was still coming back as refused they said that I should wait until I received it and then try to resend it. Well, that never happened Sunday then 28th I was greeted by an email from PayPal telling me the buyer brought a complaint against me claiming I never shipped the doll or that it was not as described. I did send the doll. I had copies of the mailing receipts as well as the tracking information from USPS.com. showing the timeline of the delivery from my address to the package destination. The package was returned to me the following day.
So now it sits in my living room with a big yellow sticker on it saying refused unable to forward return to sender. On Tuesday August 30th I received an email from PayPal saying they ruled in favor of the buyer. After looking them up on eBay discovered they are based in Hong Kong - a huge piece of information they never bothered to tell me. If I had known this I never would have sold them that doll. My listing specifically state no international shipping. That's why it never made it to its destination not enough postage and no customs forms, two things unless I am mistaken, are still required to ship anything internationally. It only had enough postage on it to be shipped exactly where the buyer told me. Does eBay or Paypal care on. They gave the buyer a full refund and closed the case. I wrote a letter of complaint to eBay but I am fairly confident they will not lift a finger. I am looking into other sites other than eBay to sell on now.
Been an eBay member for over 13 years, although not a power seller or a business, I buy and sell for fun and hobbies. I will never use eBay again!!! They suspended my account out of the blue due to security violations! And to this day they never told me what security I had breached??? They requested documents of proof of address which I provided and I called customer service and got the Philippines! Go figure. Another big US company going down the peanut route of outsourcing cheap labor. You get what you pay for eBay... Got nowhere with C/S, just canned scripted answered. Told them to close my account... With all their over priced charges and fees anyway they have lost my business. Plenty of other places to shop... Now the name Fleabay is so much more appropriate.
Buyer always wins. I have run into two situations now whereby the buyer of a product my company was selling claims the item arrived inoperable. This is highly unlikely since we tested the gear before we sold it, and we packaged the items extremely carefully. It seems to be a scam: the buyer claims the item arrived broken, knowing that eBay ALWAYS sides with the buyer (one buyer even wrote us an email telling us not to bother to contest his claim because he had done this many times and eBay always takes his side).
So, eBay gives the seller two options: buy the item back AND pay all shipping charges, or - get this - LET THE BUYER KEEP THE ITEM FREE. Well, gosh, if you're a buyer, just claim every single item you receive arrived broken and sure, in many cases the seller will just buy it back, but in a few cases - enough to make it worthwhile - the seller will just take the loss, and the "buyer" gets to steal stuff legally. I will never, ever sell on EBay again.
eBay has gone downhill in the last few years. Their rating is low for a reason. I have been selling on eBay for years. They allow purchasers to give you negative feedback. As a seller you can't leave negative feedback. So that means the buyer can lie and give you negative feedback for any reason. I suggest that you buy and sell on Amazon which has much better ratings and customer service is superior. When calling eBay you will be put on hold forever. Once they answer you get the runaround. If I could give them no stars I would.
Let me say it straight... eBay sucks! Avoid at all cost! Used to have a profitable business on eBay as power seller, but they chosen to pick on us, that's fine! EBay continuously give sellers hard time with unfair rules, sellers cannot leave negative feedback even to scam artists, try to google 'PayPal chargeback scam'! Forget eBay, just sell traditionally, once they ran out of online sellers, they may reevaluate their way of doing business (or not). Who cares!
I sold my own sewing machine because I wanted a newer. The machine worked flawless and was in mint condition. The buyer used it for 5 days, and requested a return. Stating the machine was defected. I issued a return label as ebay.com assured me that the matter will be investigated. The machine returned broken, to the point of good for the dumpster. Ebay.com forced me to refund her money or, lower my review. It was dishonest buyer, who deliberately broke the machine. Seller's protection? Where? Ebay.com turned into a criminal protecting business.
I've been a eBay seller since 2007. I have done very well for eBay and myself. I was a power seller until last year 2015. My mother passed away a month later. I thought I was capable of handling my eBay account. Anyway I made 4 mistakes. 2 of them was listing when I didn't have the item so I ended the listings. In addition I tried to understand eBay's policy on line. I didn't call them. This should have been simple which it was (I hate calling eBay because I cannot understand the people that answer their phones so I took it upon myself to try and correct it and should have called). According to their help section I thought I was doing the right thing. Well now I am below standard. I'm only allowed to sell $1200 a month or twenty items. I called very upset and they had no problem telling me goodbye...Nice. I worked so hard to be treated this way.
The so called "eBay's Buyer Protection Program" is bad engineered and it's opening the doors to scammers like this unscrupulous buyer who broke the item upon unpacking it, and blamed the USPS and me. All my pictures, my correspondence with the buyer, my years as a reliable ebay seller and my extensive positive feedback were irrelevant, and ebay decided nevertheless decided in favor of the buyer! Now, I'm liable for a $403.80 USD refund plus the price to return the item!!!
I am a 65 yo lady struggling to make a living, and have to come up with this money to fund my PayPal account. Item was returned in shambles like it was vandalized on purpose, and most of the packing materials that I used were not included. Actually, the air bags seem to have been intentionally slashed, and I'm surprised that that the box hasn't suffered much damage at all although the buyer returned it with loose, rattling parts inside it. Seven of the pegs to hold the shelves are missing, and so are most of the brass nails, and one knob to hold the drawer pull.
eBay Sellers Complaints Company Profile
- Company Name: