Weight Watchers Reviews

I paid for a 3 month membership and realized after 30 days I was starving and the diet wasn't working and the website was confusing - it didn't help me at all. I decided to cancel my membership after 30 days. Weight Watchers didn't reimburse me the rest of my back or did they let me use the rest of my time. If you were going to kick me off your website because I canceled the least thing you could had done was give me my money back. They're crooks. I wouldn't recommend Weight Watchers to anyone unless you're willing to starve yourself...

Weight watchers have charge my charge card for four years. (2011-2014) I discover this last year (2014) when I was checking my statement. After looking at my statement more closely I saw a charge of $17.95 from Weightwatchers.com Inc. I call my charge card company asking them why is there a Weight Watchers charge on my card. I explained to them that I have not authorize Weight Watchers to charge my card for $17.95. After checking into what was going on I discovered that Weight Watchers had been charging my charge card monthly since 2011. The credit card company said they only could refund me 4 months back. They stated to me that I would need to get in touch with Weight Watchers to get a refund from them.

I recently purchased a promotional 3 month subscription for tools, meetings and coaching. Part of my consideration was the link to Fitbit. It wasn't until I tried it that I found out my weights (via Fitbit's Aria Bluetooth scale) will not import. I contacted support, confirming the same. I've always liked WW plan but have been so frustrated over the years with them being years behind technically and charging a bundle for every little book, tool, and online info. So 3 days later, I canceled out. I am only receiving $89 back of $179! I will report to AG and BBB.

In early Dec 2014, I lost my job so I contacted Weight Watchers to cancel my wife's monthly $42.95 recurring subscription. The representative asked me to reconsider and offered a 45 day free extension, which she said was good through Jan 16. But on Jan 2, I got charged another $42.95. When I called back, I was told only my wife could cancel. So then I got my wife to call them. Then they said that since a new January membership card was already issued, she had to send it back first! Which she did...and now, almost 3 weeks later, still no refund, even though I've contacted them at least half a dozen times. Now I have to dispute with my bank. From reading all the other complaints about this company it sounds like Weight Watchers has a DELIBERATE POLICY OF LYING TO ITS SUBSCRIBERS. I think a class action suit should be considered.

I joined Weight Watchers in December prior to the price increase, however, the membership numbers from the stores "must have been bad" according to several customer reps. I had no access to the online tools or tracker and I had to restart my accounts 3 times. Today on the 4th account (a few minutes ago) it will not accept my log on info. Needless to say this has been hours on the phone waiting or tonight 2 hours on with customer service. They will not refund my money.

Joined Weight Watchers on line and the request for help was never answered. The website was very confusing and I only got request to buy more product. When asked for refund I was told I would not receive any part of the $39 back.

I agree with another reviewer. Yes, it is very hard to cancel with weight watchers. They will not give any discounts for seniors on a fixed income! What about the program?? They would rather lose customers than to give any kind of discount! On their monthly rate, it comes to $600 annually!!

I came to a meeting and was told after a few meeting they will not accept cash. I would have to have a credit card. Isn't cash the backbone of America? It is not in a bad area where someone would job them for less then 40 dollars. So I have the feeling I am being told take your cash where it will be accepted. Please if you have the time explain this to me. Thank you.

I had a monthly subscription to Weight Watchers and went online to cancel it in early November. I went through their online system and followed their prompts for cancellation. I verified that their system indicated my account was cancelled. They continued to charge me in December and January. When I called to complain they asked for a cancellation number, which their system never gave, so they only reversed one month's charge. By reading other complaints, it appears Weight Watchers has set up a misleading online cancellation system that looks like you've cancelled your account, when it isn't cancelled at all. Pretty sneaky way to get more revenue. Well, Weight Watchers, for that extra $18.95 you squeezed out of me, you've lost a customer for life.

I was a monthly pass member and was charged the $42.95. When I went to the meeting a week later, they offered new online options, so I switched to an online-only plan. I was then charged $19.00. In 1 week, I was charged over $60. I spoke to 3 different customer service people. The first one said the refund will be a few days - the following Monday or Tuesday at the latest. It is now a week later and still no refund. I called again. I got the "It is processing. The holidays must be holding it up." It is 1 holiday day - the 25th. Tomorrow will be the 14th day and still no refund. Weight Watchers is very quick to charge your credit card for services you haven't even used yet but to get a refund, they say a few days but really mean weeks. I am still waiting.

My spouse wanted to cancel her online Weight Watchers subscription. We filed in the cancellation form on their website EXACTLY as requested. They charged for the following month as expected but then for the month after too. I called and complained. They said they had no record of my cancellation and would cancel after another month of fees IF I would physically send back the membership card they send in the mail. Ridiculous! So I called Visa and not only filed a complaint but cancelled that card so they couldn't charge another month. I'm pretty sure, after reading online, that this is Weight Watchers method of gaining revenue - "Oops sorry, we can't find your cancellation but we'll just charge you another month and then cancel" and then they "forget" again. They need to be stopped for ripping people off!

My wife and I joined WW on 12-05-2014. Everything seemed ok at first until I checked my online banking. Weight Watchers overcharged my account to the tune of $42.95. I called the 800 number provided and got a bunch of run around BS from them saying they did not overcharge me when in fact I had proof. I sent them a printout of the proof and they still denied the overcharge. After threatening with attorneys they just so happen to find the charge and told me I would receive a refund to my account within 10 days, but instead of refunding my money, they took another $85.90 out claiming to have deducted for the following month, AFTER I cancelled my membership. Weight Watchers may help you lose weight but they also help you lose your money. These people are ripoff artists. NEVER trust them, they lie and steal. Now I'm headed to the bank to close my account and open a new one because I no longer trust WW with my information.

My wife subscribed for a free 3 months' trial. Weight watchers then automatically took a monthly subscription of £11.95 out of her account, which went on for 5 months before we noticed. This was not made clear in any way when she subscribed, and any organisation with an ethical attitude to its commercial practices would highlight this fact when making an offer to potential subscribers. To promote themselves in the way they have done makes Weight watchers no better than thieves, and you have to wonder whether this lack of integrity runs through every aspect of their business.

I have called 3 times to enter my monthly pass given at a meeting for a total of about 3 hours. They finally got me registered (supposedly) but had to lose all of my history. This happened to me before. They gave me a user name and together had a new password too which I wrote down. I had to wait a day to sync my fitbit and when I tried to log on, it tells me it is incorrect. When I click on ‘forgot my user id’, it says there is more than one person with my email address. I am canceling and will stick with my fitness pal which is 100% better! Would not recommend this e-tool.

I signed into Weight Watchers online to cancel subscription. It was very difficult to find the cancellation icon. It required some research on the web to locate what field it was under and when it was located I took the steps to cancel. Somehow I am still registered with them. I tried to call the 1-800 number, which also took some online research and no one answered.

I am a long-time member who was on a monthly pass until Weight Watchers said there was a problem with my credit card. My card company said my card was fine and there was no record of WW trying to charge it that month. It became clear from the email notifications that I received that WW was trying to charge a card that expired in 2013. Nothing I have done can convince them to charge my current card- I get "from" email responses directing me to log into my old account that requires a number given to me in 2010 which I no longer have. No one answers their customer service or corporate affairs phone lines. I'm holding right now! It's been 20 min. So I'm giving up...

I canceled my account with Weight Watchers over a month ago, and they still took out my payment. I will never again trust them with my bank account information. Luckily, I paid through Paypal and I plan to appeal it. They make their cancellation process so confusing that when you think you have cancelled, you really haven't. I will never trust them again, and neither should you!

I subscribed to the WW online tools and was supposed to receive daily emails and recipes but never got one iota of information. The only thing they were sure to send me was promotional items. After 2 frustrating weeks, I decided to stop my subscription and was only refunded $7.95 of $56.85. I don't mind paying for a month even though I only used 2 weeks but the rest of the fees they attached are ridiculous considering WW did not hold up their end of the deal. I have appealed to them via email but they are adamant about keeping my money. I consider this a rip-off and hope others read my review before purchasing.

When my Mastercard was stolen Weight Watchers (WW) sent me an Email to warn me they were about to cancel my membership unless I logged onto the WW site and changed my charge card. I sent an email back saying I could not log on and "please send me a temporary password." No answer. I called. Spent 1.5 hours on hold. No answer. I received a second warning. I emailed my response. No response. I called. I spent 45 minutes on hold (I gave up). No answer. I received a "Last Notice" email. I responded. No answer. I called. I waited 1.5 hours on hold. No answer. Today (11/11/2014), I called and waited just over 2 hours and finally was able to get things squared away. Is it just me or does Weight Watchers treat all customers the same way. In summation, WW customer service receives a rating of ZERO.

I am very frustrated with Weight Watchers and their active link. I purchased the new active link and cannot get it to work. Weight Watchers tells me I have an active, paid up account and active link says my account is cancelled. I have spent a total of 3 1/2 hours on the phone today (most of it on hold) trying to get this issue resolved and have failed. Neither company wants to take ownership that my issue is theirs to fix. I now have to wait for a second tier to call me. This is NOT the way a business should be run. Weight Watchers needs to hire employees so customers do not have to wait 60 minutes or more to speak with a human being.

Cannot store information online. The Trackers do NOT Work - they will not save information. This has been going on for 2 weeks. I have logged tickets and followed the advice that I have received (8 days later) and yes the advice worked for 1 day, 1 hour, 1 log in. The next time I logged - same problem. This is really unacceptable.

Weight Watchers did help me lose a lot of weight, but as I've learned more and more about health I don't agree with all their principles. Although that is not the point of this comment, I wanted to mention WW is a good starting point if you want to learn a new eating lifestyle. BUT the leader who has been at the site I go to has gained a minimum of 60 lbs. She stands in front of the group - a horrible inspiration (actually not an inspiration at all) at meetings with her pup tent for a shirt and her thighs quite humongous. If Weight Watchers is OK with that, it's sad. How do they expect to get new customers when they have a leader who is extremely overweight? It's a combination of pathetic, disgusting and BAD business! Does WW care? Probably not because they make SOOO much money, what's one leader to them?

I joined the Weight Watchers online program because it was advertised that a free app would be available to download onto my android cell phone. I had no problem finding the app, and it downloaded with no problem. However, when I tried to sign in and use the app, it wouldn't recognize my log in information. I tried several times, uninstalled it and re-installed it and the same problem occurred. I then sent WW an e-mail to customer service for problem solving and was sent an e-mail verifying they had received my request. Two days later I received an e-mail from a customer service rep giving me some tips on what to do to get the app to work. I had already tried all of the "tips" she provided, but did them anyway just in case. The app still did not work.

I am a lifetime member, but let my e-tools expire. I continued to maintain my weight and have always been under goal since making lifetime. Since there was a break in my signing up for e-tools they continue to bill me the 14.95 per months when it should be free. I have tried repeatedly to get in touch with someone to straighten out this problem. No one answers the phone-I have been on hold for 50 minutes several times-with no luck. Everything seems to be automated-no one to help when things are a little different. There appears to be NO CUSTOMER SERVICE.

When I discovered I was pregnant with twins, I logged on to my account to cancel. I received confirmation that my account was cancelled, and I thought that was that. Fast forward, I'm now 8 months pregnant and noticed today that WW had charged $18.95 to my account this month. Curious, I began looking back through my statements and discovered I had been billed $18.95 every month. My account was obviously never actually cancelled, even though I received confirmation that it was.

After reaching lifetime status 8 weeks ago, I was instructed to call the toll free customer service #, 800-650-6000 to have them upgrade and adjust my account. Problem with that phone number is that they never answer the phone. One time I was on hold for 65 minutes!!! After reading your blog, I logged into my WW account via the internet and starting looking for account settings to cancel my account. I found a link in the account settings to upgrade my account to lifetime status. I entered the code the leader's gave me and was upgraded instantly. The lifetime status code is good for 8 weeks, coincidentally on 12/25 for this first time. The WW leaders need to update their info. VERY poor customer service. I'm relaying this info to my WW leader ASAP.

I'm pretty computer literate, but it was NOT clear to me that I would be auto billed monthly for Weight Watchers. As soon as I saw the email today that my American Express had been charged, I logged on and canceled. The month that I've already paid for doesn't even expire for two more weeks! However, I don't expect to get the money back, despite the fact that I only ever attended one meeting-- which I could have done for free, had I only known. So now I've paid for two months, which I have not and will not use. I also bought an ActiveLink, which I then found out only works if I'm an active WW member. I feel very ripped off and would NEVER attend WW again because of this bad experience.

4 times I requested to have a manager call only to get a message saying my cheque is in the mail. No mention of my other concerns outlined in my message to then via their website - leaves me to wonder do they really care??? Or just want to get everyone's money????

When I try to log in to Weight Watchers I cannot get to the e-tools I want to use. Instead I get a big ad telling me how to JOIN Weight Watchers and all the wonderful advantages it offers. If I have a log in name and a password then I do NOT need to be told how to JOIN!!! I am already a member. I have gone through this before and it is beyond frustrating. There is also not a contact number for problems, only a "help" menu that, of course, is no help at all because my question is not covered. So right now, because I have been away and the correct page does not automatically appear, I have to log in and cannot get to the area where I can put in food, exercise, weight, etc. Ridiculous.

I was surprised to be billed for my monthly membership after I had achieved lifetime. When I questioned that at my meeting, I was then told that I had to call to advise the billing office that I achieved lifetime. I don't think that should be necessary, but I made the call. And then I called again and again as the charges didn't stop. Eventually, I had to have the meeting leader call on my behalf because the charges weren't stopping and I was owed hundreds of dollars. Finally I received that credit. I was told that they would give me an etools code to use - etools for free. I did that for a while, but eventually decided I didn't want to use etools, so I quit entering the code. I just realized I have been being billed for the etools. I called about that and they are willing to give me only half of my money back.

I was a member of Weight Watcher in 2012. I had notified the instructor I was no longer going to attend Weight Watchers. She said not to worry, she would handle everything. Two years later I found by accident that Weight Watchers was still billing my employer Adams County Human Services for my attendance. I am out $432 in that range and I contacted Weight Watchers who does not want to take accountability. I know when I attended classes because they contracted through my employer I had to sign in at every meeting. I am frustrated at this point and very angry. I feel as if I have been robbed. I feel that Weight Watchers does not want to hear my concerns and will not address the fact that I am out all of this money.

Joined during an advertising blitz and gave them my credit card for the big deal. Sat through the first meeting and decided that I didn't like what I saw. I went to the desk and told them to cancel my membership. They said that wasn't possible. I inquired as to what charges they would be putting on my credit card and they said 3 months of meetings and that is exactly what happened!!! SO NEVER, NEVER, NEVER GIVE WEIGHT WATCHERS YOUR CREDIT CARD NUMBER!!!

As a former customer rep of Weight Watchers I do want to bring some inside view. I personally read a few reviews and see how well some people can get quite angry at the reps. However if possible I would like to kindly as to PLEASE don't fully blame it on them. They are LITERALLY (and speaking from experience) just doing their job and/or what they are told to say/or do.

Horrible customer service. Waited online 30 minutes just to speak with someone. Told I would get a refund. Then got an email stating I would not get a refund. I never used the damn tool. It really only 20 buck but it's the damn principle. I requested to speak to the manager - never got a call back. Already reported the company to the Better Business Bureau. I will be calling the company shortly on recorded line and will be posting to YouTube.

Okay, I'm going to be accurate and fair. After reading the riot act to a woman at customer service, she called back when she said she would and actually told me they are refunding a month (they charged two months after the initial three months I purchased).

Let me begin by saying that I have been a Weight Watchers lifetime member since 1985, and I think that their weight loss program is excellent. The trouble started when they began selling Monthly Passes, billed to your credit card. If you reach goal weight early in the month, you will never see a refund unless you are willing to hire a lawyer. They may also continue to bill you monthly for the Pass, even though it should be cancelled. Etools is worse. If you ever agree to have an account and have Etools, you will have an awful time cancelling.

I was never able to access the site after multiple attempts at changing my password. None of them worked and when I called to have the problem fixed, they refused to help me and my account was cancelled with no refund. The customer service was absolutely horrendous when I was actually able to get in touch with someone, which took forever. He talked in circles and never offered any solution or assistance and even proceeded to tell me it was my fault because I "Forgot" my password, which I did not. I told him clearly that I wrote my password down, and put it in and it did not work.

I contacted WW to inform them of the fact that I am unable to access their website to do tracking and am getting the royal run around. I have two computers and have tried on both computers with the same results. I demanded to speak with a technician and hope to hear from him July 23. My initial call was made July 22. Their attitude and customer service ability is very poor.

I signed up for what I thought was the online, month-long membership trial in January of 2014. Little did I know that by agreeing to "test it out," I was actually giving Weight Watchers permission to withdraw money from my bank account every month until I said the magic word "cancel" (which I actually thought I had). I had difficulties with their online site and communicated that to them; I believe on two different occasions. I was not satisfied with their cookie-cutter answer but was relieved to "know" that I had only signed up for the one month.

I joined Weight Watchers online, and have been buying many of their products. 1st week I lost weight, eating more fresh things & other named products & I lost weight. 2nd week I purchased mostly Weight Watchers products. One day I decided to weigh a packet of their crisps on the packet it says 16g and worth 2 Pro Points. Imagine my dismay to find they weighed 46g, which is worth at least 6 Pro Points. So basically no chance of losing weight!!! So I pay for Weight Watchers online and purchase their products at a cost higher than most products, and find I am very (and others too) that I probably won't lose weight if the food is falsely advertised in this way. I emailed Weight Watchers, and the response was they don't manufacture the products and will pass on my e-mail. I have not heard anything since.

I canceled my membership with Weight Watchers. However, they continued to bill my credit card. I called them multiple times to explain they are still billing me. Finally they tell me there was another account opened in my name that is billing my credit card. Then they proceed to tell me they cannot cancel the account because I don't have the correct information. Even though they are billing MY credit card. Weight Watchers has currently overbilled my credit card approx. $500.00. With Weight Watchers customer service telling me there is nothing they can do. Luckily, I turned it over to my credit card company to take care of. WARNING: DO NOT give Weight Watchers access to your CREDIT CARD!!!!

The Active Link I purchased did not work correctly. After 5 emails to WW, consultations with local WW leaders, I got nowhere. I am stuck with a $45 Item INCLUDING an additional $5 a month to monitor. I wish I would have paid more for a FitBit. I am fed up with WW and the crap they sell. NO CUSTOMER SUPPORT on this item at all.

We joined for a few months and to be honest with you we really did not lose that much weight! That is not why I am angry though. I lost a job and we could not continue to fund Jessica Simpson (note to self: Never buy anything she is trying to SELL!) After contacting the company the day we were billed to cancel the subscription, they still billed us for the next month. Called them back and the lady on the phone said there were no managers to speak with that if I wanted my money back, I need to fill out the form they were sending out. Never saw the form! THEN they billed me again the next month. Same story as last time. ABSOLUTELY NO CUSTOMER SERVICE ON THEIR 800 NUMBER!!!

I am on my 3rd attempt to cancel my online membership with Weight Watchers. It's a great weight loss program, but I would never again sign up for their online membership. This remains unresolved.

I had a three-month discount pass with Weight Watchers. My receipt said I had 15 days to cancel before the renewal date or I would be charged for the next month. I gave them 16 days notice that I wanted to cancel. I then got about six emails with different reference numbers from different people some of which said they had cancelled my subscription. However, I noticed they had charged me for the next month which contradicted what my receipt said. In the past, I have tried to call them and have been on hold for a long time and the person I talked to told me one thing and his supervisor contradicted it. I noticed when I looked at their company web site they have no address. So contacting by either phone or mail is not a good option. I sent a complaint to the state attorney general and received a refund of the money they had deducted from my account. If you join Weight Watchers, use great care in giving them your credit card or arrange to pay another way because they can't be trusted with this information.

Beware...no warning....after a trial run I had totally forgotten about using this product...myfitnesspal is free and so much better...They debited my account 2 days ago and I've been trying to get my money back to no avail...Their business practices are very suspect...I will be turning them into the Attorney General's office...

After reading Cal's experience, the same thing happened to me. Received an email from Weight Watchers saying they could not charge credit card although number had changed and they had used it for several months. It took 90 minutes to resolve this on the phone with Weight Watchers on Mar. 28, 2014. I told them I wanted to make sure their servers were correct; they assured me they were. NOT SO; BEWARE!!! Chase contacted me on March 31, 2014 to inform me (just like other man, 5 days later) that someone first attempted in Maryland to charge an item for $5, then $1035, then $1353 from Best Buy. PLEASE NOTE THAT I HAVE HAD A TOTAL RIGHT KNEE REPLACEMENT AND HAVE DONE NO SHOPPING SINCE GIVING WEIGHT WATCHERS MY CARD NUMBER.

I decided to try Weight Watchers for a 1-month trial which I paid for at a local WW meeting with promises of no further obligation if I didn't want to continue my membership. However, in order for me to "activate" my membership and get their newsletter and other info, I had to register my membership online -- which also required me to provide my credit card info -- which I was informed was standard practice as a "convenience" which would allow me to pay for monthly fees if I decided to continue participating in WW. It turned out that WW wasn't right for me and did not renew my membership. On my next credit card bill I was surprised to find that WW had charged my card for another month of membership -- at the highest rate possible, though I had declined to continue.

I lost over 54 pounds in less than ten months simply by following WW's rules and program TO THE LETTER. And I've kept the weight off for more than three years. So, it really does work, and it works because it teaches you how to deal with REAL food in the REAL world. And, that's particularly important to me because my work as a consultant often means working lunches and dinners, and conferences with overloaded "refreshment" tables. Through all of this WW has given me strategies to attain and maintain my successes. The key to WW success is the leadership at the local level (and our group leader is an absolute wonder in every respect) and the camaraderie and support of all the members in the group.

I went online and joined Weight Watchers. I paid for the first month with my bank card and told them I did not want automatic payments. The following month, they used my bank information to take their payment, without my permission. They just went right into my bank. Beware of Weight Watchers, if you pay them with your card, they will dip into your bank account. I will never have anything to do with them again!

I have tried to cancel my 90 day trial with WW to no avail. I am angry that it is difficult to find a place to do that and that they conveniently state that if you don't get a response to redo this process one week later. What a sneaky way to do business!!

I've done WW 3 yrs ago and thought I'd do it again when I saw this offer. Soon as I started to put my credit card info in, that offer didn't show. I wrote and asked why it had the 3 months rather than 4. After 4 different answers from 4 different people, the last guy said I'm not eligible for this offer. The person before that said that the 4th month will show up in my account!!! NOT!!!! This was definitely False Advertising. Obviously the employees that are responding to emails aren't aware or informed. Who do I write to next???? I won't tolerate false advertising after paying for something and not getting it.

I have no idea why there are so many bad reviews for Weight Watchers. Why people think they should get his/her money back when it clearly says there is no refund. Look at the stats, doing it by yourself just doesn't work long term. Thanks to Weight Watchers I have kept my weight off for just about 10 years! They have this great new thing too called Simple Start that really does work.

I have used Weight Watchers in the past so I decided I would try it again. I joined the online program and found it to be very difficult to use. In less than one day I wrote them saying I wanted to cancel because it wasn't like it used to be and was difficult to use the app and it wasn't for me. I paid for three months in advance $53.85. I could have also only signed up for one month which was only $18.95. They were having a free membership special. They responded back to me saying I would only receive $4.95 back because cancelling voids the free membership fee of $29.99 plus I would have had to pay for the first month. They said I could do nothing and my membership would cancel after the three months I paid for and would avoid paying the membership fee. If I would have just paid for one month at $18.95 then cancelled after the month was over I would not have been charged the membership fee and would have only been out $18.95. So basically they received my money for nothing.

Thank you for all of your reviews. I want everyone to know because of these reviews, I will not be joining Weight Watchers. I will have to do it the good ole fashion way with hard work and google for a food plan. I think that WW has gotten too big for it's britches and forgot what they started doing. Being overweight is one of the hardest thing to overcome and they have clearly taken advantage of it. Find your own support group through friends, family, coworker, church family. Contact a local nutritionist and ask if she would be willing to do a group session so you all can split the cost. Also do that with a personal trainer.

I recently received a letter from Joseph, Mann & Creed a Collection Agency stating they were attempting to collect a debt for Weight Watchers. I immediately reviewed my credit card statements and could not find any charge from any company that had been denied. I contacted Weight Watchers Customer service by phone and the person who helped me looked at my account and stated he could not find anything out of order. He then called and set up a phone conference with Joseph, Mann & Creed. I was told it was a bill caused by my credit card number being incorrect. This does not make sense considering Weight Watchers has been charging the same card for over 6 months and as I said, no charge has been rejected. I refused to pay immediately and have made multiple attempts to contact Weight Watchers at various email addresses on their site. I always get an automated email stating it will take us a few days to respond to your email but, never have heard anything from Weight Watchers. It has been 3 weeks since my first email to them. This is not the way customer service should be.

Last year, when they switched to the new point system, I no longer wanted to continue with Weight Watchers Online (I found the new point system far too time consuming and Lose It - a free program - was so much easier, like the old Weight Watchers). I called and the young man I spoke to was very rude saying in a very snide tone, 'Well, everyone else seems to be able to figure out how to do it quickly enough.' I told him I'd didn't appreciate being spoken to like that and that I wanted my online subscription canceled immediately. He was very huffy and said he would do so.

I joined WW recently started going to the meetings. November 6th I received a letter in the mail from Joseph, Mann & Creed, a collection agency saying that WW turned me over to them. I called WW and asked the representative why I got the letter and was asked if it was from Joseph, Mann and Creed. I said yes and asked if it was a scam. He asked me to put me hold. He came back asked if I was Melvin. I said yes, but at this time I had not given any information about myself. He said it was not a scam. I asked again why I got this letter. He pulled my account then told me he did not know because my account was in order and even my past payments were great (2nd time member). I asked him to verify the last four numbers of the credit card I used when I rejoined at the meeting and he did. I told him that he needed to contact the collection agency. He stopped me and told me they don't have anything to do with it once the agency gets it I have to deal with them.

I had joined Weight Watchers online on 11/13/13 and when I cancelled 11/15/13 due to being in the hospital and the need for an easier to follow program, they won't return my money. I have no refund but they say I can still use the site. I'm unable to use it at this time so why did I cancel. They won't give back any of the money. It is too bad. What a waste of money.

Weight Watchers has a good product in spite of itself. However it does not have customer service. First, I purchased the Active Link and it took me six months for me to get the problem resolved. (It was defective.) After numerous calls and promises that they'd call me back - they never did - it was unbelievable. Second, the meeting sites do not have a phone number. Third, I tried to get a receipt today and it took three transfers and a 30 minute hold. At the end of the call, the survey asked about my customer rep. The customer rep was fine, but they didn't even ask the right questions. Their business needs better management, and processes. Too bad, because their product isn't bad.

On October 17th, 2013, I went to a local meeting and joined WW. I chose the monthly pass for $42.95. My card was immediately charged. I attended the meeting and was given my log-in info. I went home and noticed I couldn't log in. So I waited until the next morning and tried off and on for an hour, with no success. I called there so called "customer service" line where, after being on hold for over 30 mins., I spoke with a girl who advised they did a system upgrade the night before and anyone who joined wasn't uploaded into the system. She advised me to wait 6-8 hours and try again, and I did... No luck!

I subscribed to Weight Watcher 's online service. When I wanted to cancel, I was asked to "log on" using a password I had long forgotten. I called and received instructions to cancel online. I emailed and was told to log on to complete my transaction. I spent 45 minutes and gave up and called my credit card company to block payment. I later received an email from them saying they could not process my renewal and I should go online to update my card. I replied to that email stating I wanted to cancel. They said we need more information from you in order to process your request. Weight Watchers is a roach motel - you can check in but you can't check out!

Two weeks ago in Spring, Texas, the Territory manager came to our meeting and informed us that there would no longer be a Wednesday meeting. When asked why, she stated to provide a "better customer experience". Well since when is cancelling all the meetings on a particular day better for customers? She denied that Weight Watchers was cancelling the meeting to improve their bottom line. Well I may be overweight but I don't lack intelligence.

I have been a leader for Weight Watchers since 2011. I live in a very small community in Northern Berkshire, Massachusetts up until last week when my territory manager who comes from Albany, New York (much larger area) decided that it was time for me to go so she fired me. She has given me nothing but attitude since she saw that I had a tattoo on my upper back after asking me to participate in a Moms and Proms Fashion Show in 2011 and she said "we don’t show tattoos in W.W." I had to go through training twice as long as anyone else. I had 2 meeting groups in Northern Berkshire and when the position became available, I took them both on. One leader quit because she was just sick of working such an all consuming job for minimum wage and the other got a full time job elsewhere.

My sister-in-law has fallen for this. She has changed from eating wholesome food to buying fat-free, toxic poison. I tell her that over processed food is poison. She's eating aspartame now. Yeah she's losing two pounds a week, but the days of weigh in she's not eating. I don't trust this. I'd let her read this site, but she wouldn't believe any of it. She'll have to learn the hard way.

As others have said, if you use your credit card for paying Weight Watchers, they will try to bill you for as long as you live, maybe longer even after you call to cancel. If you don't want to participate any longer, run. Don't walk to your CC company and block (and I mean block in capital letters) them - calls to the WW service center will get you only a runaround about cancellation numbers and missed dates for cancelling, plus another charge the next month. After having to eat one charge of $18.95 called to cancel, they still charged again, even had the cancellation number for the first call. No business should do this. I am also filing a complaint with the attorney general.

I signed up for 3 months of Weight Watchers. 4th month, my visa was charged $18.95. I called them to get the charge reversed & was told that when you sign up, it is automatic and to read the fine print. Not only that, the woman who was on the phone couldn't help. I told her I wanted to speak to a supervisor and she had no way to switch me to a supervisor. She could only type her supervisor a message. This girl sounded like she was out of the country, but insisted she was in FL. I told her this was fraud. I got nowhere!!!!!

Don't sign up. They automatically take out 45 dollars and what do you get? NOTHING. IT'S A RIP OFF. Look at their stock price. It's suckers they prey on. I called to cancel one day after they charged me and they wouldn't credit me, so they charge you at the beginning of the month. Cancel, don't be scammed.

I was told it is cheaper to sign up for monthly pass and it is easy to cancel. I will be away traveling for a few months. When I called to say I won't be there they said they would cancel at the end of the month even though I am calling them on the 3rd of the month. I have to pay for the whole month even though I am not using it. There is no reason it can't be cancelled right away, it is just a money grab. Do NOT sign up for monthly pass.

I bought some Weight Watchers food products. Tried the lasagna. It was horrible, very gooey, mostly sauce and very little meat. I threw it out. I cooked it per instructions. I am a good cook.

Weight Watchers is using deceptive advertising practice to slam people into automatic membership. They advertised a 3 month to trial period of 90 days only for $59.00 and then they slammed me into a permanent reoccurring monthly rate of $18.95 for two more months of unauthorized charges. When I called them about it they just lied out of it and claimed that it was made known that it was a reoccurring charge which is not true. I asked for proof of the cancellation in writing and they refused to give it to me, or a refund of the unauthorized charges. The internet online service was a joke and that is why I didn't use. Stay away from this scam.

I went online in March to cancel my Weight Watchers account. It did not cancel so in April when I saw I was billed again by Weight Watchers, I called them and cancelled my membership. Thinking the membership was cancelled, I just went on to my credit card statements and realized they have been charging my card ever since the day I called. I called today and told the man what happened and he said my account was closed but they would not reimburse me the money unless I could show them the email saying I had cancelled my account. Weight Watchers is horrible and I will NEVER be using their service again...

I called on July 27th to cancel my membership. After Patronizing questions they provided a cancellation confirmation number. It is 8 days later and I received a new monthly membership pass... This is what I cancelled. I called my credit card company and I was billed another monthly fee the day after I called and cancelled!!!! When I was talked into the monthly pass at a local facility, I was promised the cancellation process was extremely easy. That is absolutely a lie. I just called the customer toll free number to complain and they are "closed". I will call tomorrow to see if they can get it right the second time. After reading other postings, I suspect my third call will be to my credit card company to dispute.

I joined Weight Watchers but before the end of the week, I realized that the program was not for me. I was actually gaining instead of losing the weight. So I opted to cancel my membership by calling customer service and followed all the instructions I was told to do. Unfortunately, they continued withdrawing money from my bank account every month. Out of the four-month payment they deducted from my account, they only refunded me just one month's payment.

I followed the online instructions to cancel my monthly membership with Weight Watchers and I received a cancellation confirmation that very same day. I thought the cancellation process was complete. I was wrong. They still sent me another monthly membership card for the next month and charged my credit card. I emailed Weight Watchers of this and they instructed me to provide the same information that I already provided in my cancellation notice and that I should mail the new card to a specified address within 7 days. I have contacted my credit card company to place this charge in dispute and I plan to speak to a live person at Weight Watchers tomorrow.

Signed up for the monthly pass on 15/04/13. Two weeks later, a further payment was taken. I no longer wish to attend meetings, so I phoned and emailed to cancel on 13/06/13. Money has been taken from my account for a further four weeks, and they refuse to pay it back. Paid up until 13/07/13. I no longer need to lose weight. Make everyone aware before you sign up to this monthly pass. Weight Watchers will not refund you.

I signed up for free trial in October 2012. They charged my credit card for $56.85 (3-month fee). I canceled the account using their online cancellation option within 24 days. I realized on 4/4/13 that they were still charging me $18.95 a month. I called WW and was told I couldn't prove I canceled my account. I was told it was my fault for not properly executing their cancellation procedure. I told them inactivity for almost 6 months was proof, and I canceled in good faith. They told me no reimbursement would be made. I contacted the Better Business Bureau of Metropolitan NY and filed a claim with them. After a month of useless emails back and forth, BBB informed me on 5/14/2013 there was nothing they could do for me. I contacted my credit card company on 5/18/2013 to file a claim against Weight Watchers. After almost an hour on the phone with their Risk Department, I was told, at best, they may be able to get me 3 months of charges back, but I'd still be out at least $56.85 because they can only go back "x" number of billing days against the claim. This should be illegal!

On April 1, 2013, I visited my WW and told the hostess that I would be canceling and she understood since I am having a knee replacement next month. It was not working for me. I was not working it. The meetings were too large on Sat. mornings anyway, too many women talking through the meetings. I came home that day, immediately called and canceled. The rep told me that the April fee would be deducted from the credit card; it was not. I called today and was told that since I did not have a confirmation # from my April 1 call to WW, they would not credit my account. I was not given a number that I recall. I usually write these things into my calendar. I couldn't find anything except a note that I had made the call on 4/1/13. I wonder if this had happened to others, a nice racket.

In July 2012, I signed up for Weight Watchers monthly pass at a store location. At that time, they signed me up under a wrong account. 2 weeks later, they realized the error and created a new account for me. The problem: The wrong account was never cancelled and my credit card was being charged twice. Unfortunately, I was unaware of this for 7 months, so the total Weight Watchers owes me is $300.65. I have spent 6+ hours on the phone and have talked with 5 different "supervisors" claiming they will look into the problem. I finally received a phone call back today, and they want me to submit a fraudulent charge to my credit card. This is not a fraudulent charge! This is an error made by Weight Watchers and they need to fix it. The only thing fraudulent here is their customer service!

I requested a refund of my activation fee and first month's membership, total $48.90, less than 2 hours after I signed up. This was to be a guaranteed refund if I was dissatisfied in any way! I'm still fighting with them and the BBB was no help, but I guess they've not received the complaints that I've read on your website. I was ready to surrender and tell them they won, when I was advised to call my bank card and stop payment. It looks like no matter what I want to do, I'm going to either have to surrender or fill out paperwork to get my money back. What a rip-off. With as many complaints as you've received, I'd think there could be a lawsuit. Weight Watchers is not what it used to be and Jean Nidetch would roll over in her grave. I was on Weight Watchers on the original program! And it worked without being so complicated.

I paid $59.98 for a 3-month online membership. After looking around the website, I found that it was impossible to extract the information I needed and the points system seemed illogical and difficult to work with. In addition, most articles are publicly available anyway. The site and the app had trackers that are available from other companies for free. I cancelled within 24 hours and was given a refund of just $11.08.

I subscribed to the online WW service since it seemed to be a flexible and useful tool for me (I'm always traveling). Then, when I started to use it, I just found it too long, tiresome and really not helping. Anyway, I canceled my subscription (I had signed up for a 12-month period) and even though I received a message saying they will reimburse me part of it, they have not done it (it's been 1 month since). I emailed them lots of times and they just ignore my messages. I just can't try and call them since I'm always traveling, and I find it unacceptable that they just refuse to respond to me, awful customer service.

I also signed up for one month of Weight Watchers (at a meeting, not on line). Because I accepted the T&Cs when I logged into their site (to review), I was charged for five months of services at $42.95 that I didn't want and never used. Apparently, WW sends your credit card information to their corporate office, which I did not agree to, and they keep charging you after the initial log on. I never attended a meeting after the initial first month. I was also encouraged at the meeting to go online and visit the website to see how I liked WW. I have contacted WW and was told that they would reimburse me for one month, but that's all.

I signed up with Weight Watchers for three months and a one-time fee; at least that was my understanding. However, in February, I noticed my credit card had a charge of $18.95 from Weight Watchers. Curious, I started looking at my previous credit card statements and found out I had been charged that amount at the end of the month starting with November. I never signed up for this! I just wanted to try Weight Watchers.

I joined Weight Watchers in December 2012. They debited my bank account twice for the three-month signup fee! I have since been on the phone every day for a month and no one will answer phone! Is there anyone there or is it just total fraud? I have sent emails demanding that they return the extra money they took from me, but no answer! Totally disappointed with them. I never would have dreamed they would scam people like they do. Do not sign up.

I signed up for a three month program, and they started billing my account immediately! They are still billing my account six months later. I called today to solve the problem, but they still would not reverse charges, not even for this month. Even though I called, I just got another bill. Danna would not allow me to speak to a team lead and would not reverse this month’s charges. Do not do business with these people. They kept me on the phone for thirty minutes with no resolution.

When I signed up for Weight Watchers, I signed up for a 3-month promotion that was going on. The very day that the 3 months ended, they withdrew money out of my account for a new month. I immediately called them requesting they cancel my account and refund me my money. They told me they could not refund me my money. I just want other people interested in signing up to be aware that once that 3 months end, they suck it to you and refuse to refund you your money. Read the fine print no matter how tiny it is. You'd be better off to Google the points list and count the points yourself at home and not pay a monthly fee.

I started online 3 weeks ago. Personally, I have not had a challenge with the program but wanted a points plus calculator so that I knew what the points were when I was at the store. To say that it was a negative experience does not cover it. When I went in, they told me that I did not pay to have the privilege to buy products from them. Weight Watchers online is a completely different company than Weight Watchers meetings. They would sell nothing to me. The only option I had was to pay for a meeting (which was already over and join up) and then they would sell me a calculator.

I signed up for a 3-month plan also and after looking at the website, I asked to cancel. It's a very poorly designed site and had me totally confused. I am not a neophyte at computers and have been using them for more than 25 years, so I was shocked that I couldn't figure it out. I gave up after about 20 minutes and asked for refund. Of the $56.85, I will get $7.85. I understand (though don't like) that the sign-up fee was non-refundable, though now I think of it, this was supposed to be a "free" offer. But why I had to pay over $18 for a monthly fee when my month didn't even last 30 minutes is beyond me. I guess this is why the company founders are millionaires!

I signed up what they call Free Sign Up. I saw that it was also too difficult to navigate and it looked like any other diet where you just cut the calories as it was too hard to understand. I called and canceled and received an email saying there was no refund. I only had it for maybe 2 hrs but did not look at it for more than 30 min. They refuse to give a refund so this is a scam with the free sign up. I, too, think there is a law that a person has 24 hrs to cancel. We all need to pursue this scam and find a lawyer to do a group lawsuit. I do not think Weight Watchers does want the publicity.

I decided to pay every week rather than the monthly plan. It is cheaper to pay weekly than to sign up for the monthly plan. According to someone at their corporate office, because I have chosen to pay weekly, I cannot use their online tools. It doesn't seem like a good policy to punish those folks who want to pay weekly.

I was checking my mail on Hotmail.com, and there was this mail from Weight Watchers. I opened it. It said it was free signup and three months. I’m not sure about the amount, but they charged my card $56.85. I opened the program up and realized it was too difficult. I tried all afternoon and then I said forget it. I called them the next morning (less than 24 hours) to ask for my money back. I said that I wasn't happy with the program and it’s too hard for me. They refused and said there would be no refund. I thought there was some kind of protection law for the consumer. Can someone please let me know? I live in the state of Connecticut.

I signed up for the 3-month program. When I visited the website after signing up, I could not navigate the website easily and was not able to find food value points. I immediately wrote WW and cancelled within a matter of 10 minutes. I paid $57 and will get a refund of $7.95! Everyone knows this is not right. When the consumer is unable to get a food value point listing which is needed for calculating their daily intake, it's a scam.

Seven weeks ago, I signed up for a monthly pass with WW. I am a lifetime member and as such, my membership provided me with free access to e-tools. On November 15, I received the following email: "Dear Valued Member, Recently, you were sent an email from Weight Watchers Canada sharing future meeting room price change information with you. Please note that the price for the Pay As You Go option was listed incorrectly. It should have stated a weekly fee of $16.49* + $25 registration fee to join. Thank you! - Weight Watchers Canada"

I cancelled in July 2012. Now I received 2 additional charges and WW would only refund one payment. Weight Watchers are greedy jerks! Don't sign up unless you want to keep getting billed months after cancelling! The company cares about profits, not consumers!

My wife wanted to try their new web service, all the tracking and food information, etc. The charge was something like $59 introductory for three months, then $18.95 a month thereafter. She tried the service and after few weeks, she was just so frustrated with the interface that she stopped using it. They offer tech help if you need it, but she didn't want to. I did not know all of this until in August, I received an email stating that there was a pending PayPal payment, so I quickly tried to stop it, but it went through anyway. So, I logged in to the Weight Watchers account (henceforth referred to as WW) and followed the steps to cancel the account. I thought everything was fine, I was going to call and get a refund, but never got around to it.

I signed up for three months only. After three months, I realized that I still got charged for the next month. I could not find a phone number so I emailed the organization to tell them to cancel my membership and refund my money. I have repeated this request now for four months in a row. I am filing a complaint with my bank against them. They now owe me $100!

I hope someone starts a lawsuit, because if so, I'm in! I signed up for WW in January of 2011 for the three-month deal. I also did not know they had apparent "fine print" that said they would keep charging after three months. About 9 months later, I realized this (I admit, I don't check through my transaction history too often on my one credit card - lesson learned) and proceeded to call WW. I had to fight for them to remove 6 months of the prior withdrawals - still leaving me to pay the remaining months that I didn't realize I was being charged. "Fine, whatever, I'll chalk it up to my own negligence," I thought. But, from then on, I assumed they had done what they said they would - cancel the account and refund my account for 6 months. Stupid me never checked again until now - almost 9 months after the initial cancellation call at the beginning of 2012.

I tried earlier this morning to join Weight Watchers Online. The site stated that my credit card was not approved for unknown reasons. Yet my bank account is debited six times for the transaction! My bank told me that I simply needed Weight Watchers to send a fax stating that the charges were in error. I was lied to by a CS agent who told me that she'd faxed it over to my bank and had received a confirmation. My bank never received the statement. When I called WW back, the CS manager, who was tragically inarticulate, told me that those statements are not faxed from that office to the bank, that they were faxed to the WW corporate office and the corporate office would contact my bank after 2 days. What the **?! I need my money back right now and I will seek legal representation. Looking through these posts, it appears that mine is not an isolated case by far. This sounds like the makings of a class-action lawsuit!

I signed up for 3 months on Weight Watchers online. I was unable to use the online system on my computer. I submitted a support ticket and was never contacted. During the first month, I called tech support. They were unable to fix the problem and escalated the ticket and gave me two additional weeks of service since I could not use the tool. I never received any email messages or phone messages from support. I called to cancel my subscription and was told that their policy is to not give refunds, and since I was into my 2nd month, they would refund the 3rd month as a courtesy. I have never been able to use the system on my computer! The manager of customer support told me they had called me several times and sent me an email, but apparently, nobody left a message with a number to call back, and I never received email from Weight Watchers except for sales pitches. In the end, I got them to give me two months refund, but it took over an hour and I still never used the system for that first month.

I was on monthly pass plan and was not able to attend meetings. On August 30th, 2012, I cancelled for Sept/October. They still took the amount from my account and said they would not refund it because it was part of the customer agreement. I'm not asking for past refund for meetings I did not attend but for the next month. How can I be charged for services I did not receive?

Charges are billed 15 days in advance. On day 7 (8 paid days in place), my account was cancelled. I was told I could rejoin, after being a 3-year continuous member, at a new higher rate The supervisor told me that I was not cancelled and the old rate would be charged to my account 5 days from the date of this call. They do not take payments online in real time. Also, the phone staff do not understand how the billing system works and give false information over the phone. I received conflicting information about the $14.95 e-tools-only subscription. If they don't know, whom should a consumer ask?! I'm not sure how they can do business in such an archaic way for so long.

I joined Weight Watchers on the "Pay As You Go" plan because I am a retired senior citizen and that plan works better for me. I am not new to Weight Watchers and when I joined before, I bought your calculator to calculate my points and now that calculator is no good to me because of the new way of calculating points. I tried to use e-tools to calculate points and I found that "Pay As You Go" clients are not permitted to use e-tools. I don't understand why the "Pay As You Go" clients are paying more money than the other clients and yet, we get less privileges. That should have been explained to me before I joined. What a waste!

I paid for 3 months' online use. I do not remember any statement about automatically charging my account if I did not wish to renew, although the representative said it was there. I was billed for 2 months after my initial payment for three months. WW billed at least 1 week prior to the first day of the month. When I studied my statement and realized I was being automatically billed, I called a rep to complain. The rep indicated they are allowed to remove one month’s billing (this apparently happens a great deal), but refused to remove the other month. This is quite a scam and I would not recommend WW to anyone.

My experience resembles that of Cindie of Locust Valley, NY on 2/23/11. I paid for a 3-month program for my son as an application on iPhone. He tried it for a week and thought it was useless. Since it was my money, he didn't bother trying to get a refund (which, based on other chat, wouldn't have been a lot anyway). I was shocked to see a monthly charge for 4/14/12 on my charge statement generated on 5/10. I called Weight Watchers on 5/13 and told them same story that I hadn't used it and wanted the 4/14 charge credited and future charges stopped. I understood that would happen.

I have tried several times to join Weight Watchers Online. Each time, you have said my credit card was not approved because of an inaccurate zip code. Yet my bank account is debited not once, not twice, but three or four times for the transaction. I want my money back. You are crooks! I also went into your Mobile, Alabama office to try to sign up and the woman said she was too busy and to come back next week! I promise I am getting an attorney to sue you for your illegal business practices. You should be ashamed of exploiting people!

Billing practices of Weight Watchers: I joined WW online for what was supposed to be a 3-month subscription and later discovered that $18.95/month had been automatically withdrawn from my bank account for 2 more months. Thereafter, I called customer service and they were willing to reimburse me for 1 month's charge and I was told that I was supposed to send in a cancel request at the end of the 3-month period. This is a hoax to swindle people out of their money in hopes that the consumer will not go through the trouble of bringing legal action to fight it. It would be interesting to know how often a consumer was unaware that this would happen and how much money WW brings in from such unethical practices. The economy is just too bad to be playing around with other people's money like that.

When I subscribed to WW Online, I was not aware that I could not track foods using my iPad. WW kept all but $7.95 of my registration after I gave up on using their system. Even when using a desktop, their software defied logic. What leaves me irate is the failure of WW to respond to my request for a return authorization. I have sent three emails. When calling the 800#, I have been told that they cannot address concerns involving the store. My last email (sent March 24) has gone unanswered. This disregard for customers is inexcusable. Without the online program, the books and gadgets are unused and of no use. The info on the website states that without an RA, proper credit for goods returned is unlikely.

I subscribed to Weight Watchers Online on Saturday, April 28. I was charged for three months ($56.85) and a sign-up fee of $29.95. I changed my mind on Sunday and cancelled my subscription. I was told that I would only receive $7.95 because the sign up fee was non-refundable and $7.95 was the remainder after they took the prorated fee for one month's service. I was only with the program for one day.

Make sure and read the very fine print before you sign up with Weight Watchers! I signed up online for a one-month program. The iPad is the only means of online communication due to traveling. After attempting to get into their site, I kept getting error messages saying I needed to download flash player in order to get into the program. I could not download so I contacted Apple and they told me that I couldn't do that on the iPad. I called WW and told them and they absolutely would not refund my money even though I hadn't even gotten into the site. I fought it through my Mastercard and WW told Mastercard it was in their terms, along with a whole list of programs you couldn't use with WW.

After almost two years of asking, workers compensation finally has allowed me to attend Weight Watchers. Since exercise has been extremely limited, I have gained too much weight. The opportunity to join Weight Watchers was a light at the end of the tunnel. When I received my letter and information package from Weight Watchers, it included 26 weeks of prepaid coupons. These are to be turned in each week at the meetings. Then comes the glitch, no e-tools. So now I have an opportunity to help myself, but not all the tools to work with. I was told by the Weight Watchers W/C office that I could sign up online, pay for it myself and then ask W/C to reimburse me. Funny! W/C is already a battle. I would have to contact my attorney to contact W/C to get approval for them to reimburse me and one month later, I might have an answer.

I was extremely disappointed in your spaghetti with meat sauce product because I've always purchased your products and never had a problem with them. This particular time, your product had a funny taste to it. I was upset because your product is not cheap, but I always thought it was worth it except for this time. I am on a fixed income and cannot afford to have this happen again.

I am not an unhappy WW. I have belonged from back when it first stated on Long Island. My complaint is that we cannot find many of WW products (I have gone online and checked for a 20-mile radius). Our mtgs are packed. I would think there is a need and want for WW products in our area. I can only find 2 flavors of yogurt and few cheese products. Please reply and help to solve my dilemma. Thank you.

When I joined on March 9, 2012, I was told the next payment would be in April. They took out two payments already and March is not over. They were rude and when I talked to the supervisor and told him I had no money for food for the rest of this month, he said he understood and that's the way they do it. How can they charge you for something they have not received?

My wife has been eating WeightWatchers meals for a number of years. She recently bought some of the new meals that were for sale. Tonight, she had the beef in peppercorn sauce. The beef in it was two very thin slivers of meat about 1cm x 3cm x 1mm thick, plus one piece of fat. According to the contents on the ingredients, there should be about 11% of meat. This meal should be renamed peppercorn sauce with vegetables.

I recently purchased the Weight Watchers English Muffins. After tasting the first one, the rest of the package went in the trash. It was the worst! You would think that Weight Watchers could make something that was edible. I would tell everyone, don't bother buying this one. It's just plain bad! I wish I could get my money back.

I understand that when she lost all the weight, she was a good choice for representing Weight Watchers. But I am getting sick and tired of every time a Weight Watchers' commercial comes on, I have to hear her sing every time. Yes, I understand that she has a good voice and that she can sing. She should be selling the product and not, I repeat, not trying to sell herself and her career while she is currently working with Weight Watchers. I have thought about joining Weight Watchers more than once but that has forever changed. I will not be joining ever because every time I hear Weight Watchers, I cringe because I only see Jennifer Hudson singing instead of trying to do a normal commercial for your company. I have passed this along to others who feel the same way. Some of which are current customers and because of this, they are in the process of cancelling. It has gotten to where every time a commercial comes on with Jennifer Hudson, I change the channel until the commercial is over. Please stop the singing on every commercial. Sell the product and not Jennifer Hudson's voice!

I am an at Weight Lifetime Weight Watchers member. On April 16, 2011, I inquired at our local Fresno office about whether Weight Watchers phone app could be accessed on an old Blackberry phone. The clerk did not know but signed me up for the monthly pass saying that was the only way I could find out. The phone app did not work on my Blackberry. Your records will show that I have never logged onto a website nor walked into a Weight Watchers branch since April 2011. However, I have been charged for a monthly pass continually since April 16, 2011 without my knowledge. My secretary pays my bills. The monthly pass you've been sending goes out with all the advertisement trash. I am looking for a full refund of approximately $440. This charge is inappropriate and I should not have ever been charged for an application that does not exist.

I like the Weight Watchers organization and I think your products taste very good. I recently purchased one of your frozen foods--Teriyaki Chicken and Vegetables. It tasted very good and I have a suggestion. The organization promotes healthy guidelines, one of which would be to eat brown instead of white rice. I know that I'm not eating frozen foods because they are healthy but you could help by making them with the best choices possible. I think brown rice would have been a tasty and healthier choice!

I answered an ad for Weight Watchers which was supposed to be free if you sign up for three months. I paid the fee requested by credit card. The site was so confusing I changed my mind so I called them back within minutes the same day and cancelled. They sent a cancellation letter by email back to me and the following month, I found that they had deducted $56.85 from my bank account for the three months. I believe this was a fraud. The reference number on my bank statement is ** and the date of purchase and cancellation is 2/16/2012.

I went online to join weight watchers. I signed up for the three month for $56.56. Well, after getting on the website. It was very confusing and not user friendly, so I cancelled within a couple of hours and my credit card is still showing a hold for the amount and it says not refund because term up 5/23/12. Today is 2/24/12, so how can they still charge for 3 months and I cancelled within 3 hours. This is a rip off and I'm not happy. I would like to just go to the meetings.

I signed up to Weight Watchers. The next day, I cancelled via their iPhone app under contact us twice then sent an email, only to be told I could not have a refund. I called and a rude sarcastic lady told me that I was past the 5 days. I explained and was basically told tough. She refused to pass me to a manager. I want my $89.95 back. It's basically theft.

I saw all of the ads on TV and decided to look into it. They had a 7-day trial plan which didn't make financial sense against the 90-day program they are trying to sell. I spent a day on the website which was incredibly time-consuming and still couldn't find a good explanation or overview of their point system nor sample meals to follow.

I signed up for a 3-month subscription online, and I paid by credit card. Recently, I received an email from weight watchers that their attempt to charge my credit card for January was unsuccessful. Upon checking my credit card statement, I noticed I had been charged every month after my 3-month subscription. I emailed customer service and asked them about this, and I also asked for a phone number to talk to the responsible person. They did not give me a phone number, but they responded to my email.

My name is Joanne **. I am 53 years old and work as a fitness instructor and beauty therapist. I started Weight Watchers in October 2011 for two reasons, the first was to lose a stone in weight, as even though I am reasonably fit, I was still carrying extra weight and have done all my life. The second reason was that all the ladies that come to my classes and to the Leisure Centre that I work in are constantly talking about weight loss and food and asking my advice. Therefore, I felt the need to become more aware of weight loss groups such as Weight watchers.

On January 20th I went online to sign up for Weight Watchers "No Charge to Join until 3/24/2012". A credit card was given and I received my monthly pass. Excited, I headed to Weight Watchers on Shea Blvd in Scottsdale AZ. Much to my surprise I was told that I was not welcome to attend meetings there because I had not paid to join their Weight Watchers. I needed to call corporate and have it straighten out since I was not an Arizona member. So I called. Sure enough, you must let us reverse your charge and let us charge you the appropriate amount. I said no thanks. This sounds like fraud to me. So beware, you may not get what you pay for.

I purchased a $194, 17-week membership last week. I attended the meeting at which no program info was provided. I read all of the materials and I still couldn't figure out how to calculate my "Power Points."

I have been trying to get a part-time position (receptionist or leader) at Weight Watchers for over a year now, which is how long I have been at the WW goal weight, not the doctor's. Our At-Work instructor keeps telling our group that they need leaders in this area and that the district manager and one other person is driving 70 miles one way 2-3 times a week to hold meetings here because they do not have enough leaders to cover this area.

I paid for their 3-month plan and used it. It was OK. They have since been charging my credit card without any notification. Shouldn't they be required to alert you that they will be charging you like most companies do, or send a receipt? I agree - they used to be a trustworthy company. Do they really need these tactics to make money? Maybe the plan doesn't work for the majority and that's why they use this method to scam people. Are there enough people for a class-action lawsuit? How does one start the process?

In the past I have paid weekly. I decided to sign up for the monthly membership. They charged my credit card on 9/28. I had asked at that time when the next charge will be. The helper stated towards the end of next month. Perfect. As I pay my CC off at the middle of every month. I received an email on 9/20 stating after several attempts to charge my card they cancelled my account due to lack of payment. Why is it, if on average you are supposedly saving more by paying by the month, am I charged 9 days prior to my last payment? The real stinker is, they cancelled my account and I do not have access to meetings or tools, but I am paid through 10/28. That is just shady. I understand business, but really? I prepay for the month and you cancel 9 days early?

I had my daughter enrolled in an online service. I debited the card for over a year but had to change my credit card number because the number was stolen. I forgot to call Weight Watchers to tell them that. Instead of sending me an email letting me know that the charge was not going through, they closed the account. I called them to let them know what happened and gave them the new credit card number, but they are going to make me pay the enrollment fee again by signing up as a new member. That bites!

On the Internet Weight Watchers Online advertised a waiver of the $29.95 signup fee if one signed up for a 3-month Weight Watchers Online subscription by the deadline of August 6, 2011. I went online in the evening of Aug. 6th and signed up for the deal, giving my credit card to pay for the 3-month subscription. When I then sought that evening to log into the WWO Web site to begin working with the program, I was not allowed into the site. I discovered that the log-on page to which I was being automatically directed to was actually a log-on to WWO via Facebook! I found a regular WWO log-on page and tried again, still without success to log on. I then located contact information on the Web site (available to anyone) and, without ever logging on, I sent an email message alerting WWO with the problem.

I attended a meeting on 3/14/11 and signed up for their monthly program ($39.95). Within 3 weeks of signing up I contacted WW to cancel my subscription. Then they charged me another $39.95. I have repeatedly asked WW to credit my account as I only attended one meeting. I will eat the first $39.95 but not the second charge as I cancelled my subscription within 3 weeks of joining.

I joined Weight Watchers and signed up for automatic debit paid monthly. First it came out at different times of the month; then they finally got that straightened out. Of course, they want their payments on time! When I went to cancel my payment transaction and subscription I called them and waited on hold for 10 minutes just to get to customer service. I was told by customer service that they could not refund my money until I received my monthly pass in the mail, which could take 7 to 10 days to get. After that wait I then have to mail the monthly pass back to them in New York where it will take an additional 4 to 6 weeks before my money is refunded. I asked to talk to a supervisor and he told me it was their policy and they wouldn't do anything for me either. It was never explained to me when I signed up. Gee, I wonder why?

I signed my daughter and myself up for a 3-month trial for Weight Watchers' online program. Upon checking my credit card statement, it appears that I continued to be charged for an additional six months. When I spoke with the company, it seems that hidden in the boilerplate is a statement that if the subscription is not cancelled it will continue forever forward.

I thought long and hard before deciding to invest $55 to join Weight Watchers online. I thought I would get all of the information I needed online to do this diet successfully. After signing up for the 3 months for the $55 special and logging into the website, I realized that I would have to invest even more money to buy the tools to truly be successful at this diet.

I signed up for a special three-month trial. I only logged in twice before realizing the website was confusing and not very helpful. I never gave it another thought until my husband asked me why we had been charged for the last 9 months for Weight Watchers on our credit card bill. I missed the fine print (assuming it was there) that stated I would be charged every month unless I cancelled. I called mid-September and asked to be cancelled and was promised that I would not be charged for September. I then asked to speak to a supervisor regarding a refund on the previous 9 months. A supervisor called me back the next day to inform me that the most they could refund was 3 months. When I received the October credit card bill, they did credit me for 3 months but charged me for September.

I applied for a part-time job at Weight Watchers and did a phone interview with Tracey. She told me that I didn't qualify because I wasn't a member of Weight Watchers. What happened to fair and equal job opportunity. I think it's discrimination and should be dealt with. Basically, I can't work there unless I'm a Weight Watchers member.

I signed up for and paid for a certain plan, when that time period ended they continued to bill me. Why would I select a certain amount of time and then be randomly billed? Why didn't they ask me if I wanted to buy more time? The website is difficult to navigate especially if you don't visit it often. There is no phone number to call for assistance.

I have been informed that I could only cancel by phone, email or in writing. On 11/07/2010, I have asked WW to cancel my subscription. I have not had a response and I have been charged for the second month only 8 days after the first payment. It is funny how I was able to sign with a live person to join, but now my only option is to call or go online to cancel, yet no one response. Trying to get a hold of your customer service is very difficult. I find that it is very easy for WW to take my money but when I ask for the subscription to be cancelled, it is not acknowledged.

I cancelled my monthly pass membership in April, 2010. I received a confirmation via email of the cancellation of membership as of May 12, 2010. WW still continued to charge my credit card after that until June 23, 2010. Their website is so confusing especially if you are trying to cancel membership, like it was designed to confuse. There should be a class action suit against them. I am the sole wage earner and $39.95 a month makes a big difference in our budget.

I signed up for WW online. I had problems accessing the site. I also was not happy with the format, etc. I tried to cancel that same day and finally got a response, saying that I would get a $6 dollar refund, having just paid $54 that morning. Like everyone else that has written, I feel like this is a scam. Shame on Weight Watchers. They used to have a good reputation.

I signed up for the 3 month pre-paid plan with a free sign up etc. I used the online service for 10 days. It was such a hassle to log on because I have a MAC, and use Google chrome as my browser - which is not WW online friendly. I found the site to be dull and the information regarding the points was basic information anyone can get. Long story short - the website was not for me. I canceled the membership 10 days later and requested my refund which was $5. I was confused, because they said the membership sign up fee was free and were now charging me for that. Plus, my monthly fee was inflated. This is not something that is disclosed in plain text when you sign up!

My sister in-law and I decided to join the online weight watchers thinking we would have the same flyers and info as in the meetings. I signed up online (thank God she waited) and paid for the three months equaling 53 and some odd change. Two days later my daughter had a seizure and was hospitalized for two days. Thinking I would get my money back minus the two days of service, I canceled my account. I didn’t have the time or money to log on everyday. Like others, my refund after two days was 5 dollars and odd change. Pretty much told me, “Sorry, you lose.” Wanting the service I paid for, I asked to resume and once again, “Sorry, we can’t resume once canceled.” So I pretty much gave them money for free. The money that I paid for nothing could have been used for the medication deductible for my daughter’s emergency seizure medication, for helping people they sure did not now. I can’t trust any business.

I signed up for Weight Watcher's monthly pass and was billed for the first month. I lost my card and, just to be safe, withdrew my remaining balance in case it had been stolen. I knew I had a charge coming, but it was 15 days away, and I figured I'd replace the money before then. Then I was billed for the second month, only 15 days after the first payment, without having been told that was the policy. The first three billing FAQs on the website is regarding this issue, so it's not as if they're unaware of the situation. This is a known problem yet there is no transparency. I over drafted by more than $20 and will have to pay a hefty fine from my bank.

I paid online for three months of the online plan. Since doing that, I found that I could actually attend meetings, which I need. I tried to cancel online today. It said that I would get $5.95 credit. I paid for three months. That's crazy. I feel it's cheating, by making it seem easy to pay online, and taking three months in advance. If I don't get all my money back, then it's fraud, on their part.

I purchased the Monthly Pass option (prepay for month ahead) to save money; out of numerous meeting days/times, I can only attend Thursdays. Thanksgiving '09 fell on Thursday, and Corporate says no credit given as I could attend other days. Same thing will happen Christmas Eve '09, so I will end up "eating" 2 weeks of my hard-earned money while cash paying members don't lose a penny by not attending when a meeting is not going to be held.

I signed up for Weight Watchers on June 25, 2009. I understood the cancellation policy and that I would have to wait for another billing cycle in order to have my account completely cancelled. My card says "valid until 11/24/09." I feel this date is ambiguous because I would think that since I opened my acct. on 6/25/00, my acct. would not close until the end of the day on 11/24/09 since I paid the monthly fee of $39.95. But instead, my acct. and ability to use my online tools actually turned off on 11/23/09, I am assuming at midnight, because I was unable to access my tools in the early morning hours of 11/24/09. This is stealing one day of paid services from the consumer. I also asked twice for a contact phone number so I can address this issue via the phone, but the online customer service rep, "Tareq", said that I would have to continue online. I again rephrased my question to have it be addressed, but now I am being ignored by the rep altogether. He/She did not answer the question I presented and only said, "thank you," for using WW.

I'm unable to access the website. I've paid for 3 months of service starting July 12, 2009. I have no way of contacting them without accessing their website. Unbelievably frustrating. I'm paying for a service that I can't get. I have an attorney that I will contact if this problem isn't fixed soon.

I was really looking forward to my mushroom & broccoli wedge melt. There were 2 long hairs in my food. I have just finished being sick. I have been buying Weight Watchers' food for some time. This is now the second time hair has been in my food; the number on this pack is Ro1 01 2805757. Please make sure the people packing have the hair covered up. I can't stop feeling sick!