Bodybuilding.com Reviews

Just awful customer service all around, their 7 day policy is a trap so that customer can't claim a product refund. Please stay away and refrain from purchasing from them, and instead shop local. Their chat does not get you no where, as there is no live agent support.

Beware when doing business with this company.

I have been a 20+ year customer of this company, but in the past year; they haven’t just gone downhill, they have willingly walked off a cliff! I placed an order on 7/21 that just never showed up. Said it shipped on 7/22. As of 8/2, USPS has no record of the package. Zero response from customer service to my two messages. Ended up having to cancel the order via my credit card company to get a refund. I have requested a refund of my annual membership, to which I also don’t expect to hear back from them. Probably will have to dispute that with my cc company too. DO NOT DO BUSINESS WITH THIS COMPANY! They were stellar for 20 years, but I have been so disappointed lately that I’ll never do business with them again. Sad they went so downhill without Ryan DeLuca.

I’ve been a customer with Bodybuilding.com for over 15 years. Their customer service used to be pretty good. Out of the hundreds of orders I have placed over the years, there were a handful or so that had some issues. A missing or damaged product here and there. I would contact the live chat and they would take care of it and issue a replacement, no questions asked, on the spot while I was on the chat with them. Frictionless, convenient, good service.

Same issue as everyone else. Paid for a year subscription. The app was a little glitchy to begin with, but I liked the workouts and the way it kept track and progressed each week. Now the app is completely changed and I lost all my data. It also does not save new data or workouts. I could go on and on how terrible this app is but it won’t matter. BB.com is not concerned with its customers. I canceled the membership (with 10 months still left). Do yourself a favor… DO NOT pay for this app. The reviews tell it all.

They just shut down everyone's logs and the forums with no heads up. Was over once Ryan sold, it's been nothing but downhill since. Don't ever buy from here. Let them go bankrupt. You reap what you sow bb.com.

Placed an order on 07/12/2024. Received partial order. Have gotten no response from them. I canceled the remaining items and they are trying to refund less money than they owe me. Customer service is nonexistent at Bodybiulding.com.

I purchased a few supplements early June. Only received half the items I purchased and they withdrew the money for the complete order. The customer service hasn’t responded and I’ve tried to get my money back or resolve the issue but their live chat doesn’t work and they won’t respond to my emails. Complete scam. I’ve reported them to the FTC.

I was charged $80 but I've never made a purchase from this site. I emailed them immediately, they emailed back asking for more information which I sent them. Then I had to email them again as they never responded, and they finally said that they would refund me within 48 hours. That was on 6/20. It is now 7/12. I emailed again this morning, no response.

In my experience, BodybuildingReviews.com provides a great selection of high-quality health and fitness products. I appreciate their rigorous testing to ensure supplements like protein powders contain exactly what's listed on the label. As someone focused on nutrition, purity and value are important - this company consistently delivers. Whether stocking up on staples or trying something new, I trust the reviews and recommendations to steer me towards effective options.