Bodybuilding.com is a retailer that sells fitness vitamins, supplements, accessories and clothing. Bodybuilding.com sells vitamins, supplements and protein bars from its own Signature brand in addition to third-party offerings. Bodybuilding.com provides access to workout plans for weight loss, muscle building and getting fit for a monthly fee.
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Bad, non-expired products were not refunded - I've bought several product from them over the years, and 2 orders ago - my preJym was all chunked up like moisture entered it - and was useless. Needless to say that it was brand new and packaged and non expired. I thought maybe I did something wrong since all other products were ok. But my last order - 2 ENGNShred pre workouts were also chunked as soon as I opened them, and they were stored in a designated dry place with other retailers product which were fine. When I contacted support they initially said they would refund me, then changed their mind saying that they have only 90 days warranty. When I asked why? Since this is not expired - they abruptly closed my support request!!! I will never buy from them again. Prefer to pay 50% more and be sure that the product is good. Shame on you Bodybuilding.com - bad service and bad products!!!
I made a large purchase on 12/3 intended as a Christmas present which shipped out in a set of 3 boxes. I received 2 boxes but never received the 3rd and it is now mid-January. I have contacted Bodybuilding.com over 5 times to try to find out the status of the 3rd box, every single time being told that they are reaching out to the vendor and will email me when they hear back from them.
I never once received an email back and had to contact them over FIVE times to try to resolve this issue. Finally, on the 6th try, I get to speak to a manager who lets me know that the vendor ran out of stock of that item and the reason they never emailed me that information is simply because they are busy. They offered to give me 50% of my money back, and let me keep the 2 of 3 boxes, but what good is 67% of a product if you can’t even assemble it to use it? I am a reasonable person and do my best to be understanding when it comes to customer service, but this is outrageously unacceptable. I understand that the vendor is the one who initially dropped the ball, but bodybuilding.com dropped it every other time. I will not purchase from this company ever again.
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On 11/26/21 I made an online purchase at Bodybuilding.com and my credit card was billed on 11/27/21. Delivery was scheduled 5-7 business days. As of to date 12/08/21 I still have not received the item ordered. After numerous attempts, I finally spoke with customer service yesterday but she was unable to provide status of my order. She did say it was sent to LaserShip for delivery. When I contacted LaserShip by email they say they're waiting on item to be sent to them by BB.com. I have sent numerous emails inquiring status and estimate as to when I may receive my order only to receive a reply they are working to resolve problem. I asked for a refund from BB.com, but was told they could not refund the item because LaserShip has it and LaserShip states BB.com has the item. I don't know what's going on and obviously neither does BB.com or LaserShip.
I went online to check my order history and it shows my order as fulfilled. However, Bodybuilding.com did refund the $5.99 shipping charge and sent an email for a $10.00 gift certificate like I would purchase anything from them at this point when I cannot get what I have already purchased last month. I have been a loyal customer of BB.com for over a decade, but this company is steadily declining. They need to fire LaserShip and get a more reliable shipping company before they lose more customers.
I ordered a home gym from Bodybuilding.com on 2/7. On 2/8 my account was updated to say: Date Ordered: Mon, Feb 8, 2021. Status: Shipped on Mon, Feb 8, 2021. The order time was 7 to 10 working days. But Covid and all I have been patient. Fast forward three weeks and on 2/26 I contacted bodybuilding.com's customer chat support to ask where my delivery was. I was told that it was coming from a third party supplier (something I was never told before payment) and they would get back to me within 48 hours about the whereabouts of my shipment.
Fast forward to 3/2 and still no communication. I got in touch with them again and was told, "This is actually being drop shipped from a 3rd party supplier and we do not actually hold the product at our own facilities. The last notes that I am seeing is that the vendor informed us that the product was backordered which was on 2/26. We suspect your order will still be fulfilled once the supplier receives more stock. However, we can contact the vendor and request a cancelation a refund if you prefer."
Which means 1) their third party supplier didn't even backorder the item until I complained on Friday and 2) bodybuilding.com doesn't bother to even follow up once they send your money off into oblivion. The support tech "suspects" I may one day miraculously receive my item. WHAT A JOKE! Now it's 2 weeks of red tape apparently to get my refund. This amounts to fraud. They took my money and lied about my shipment being sent. Please don't use bodybuilding.com if you expect to actually receive a product.
I have purchased different supplements over the years from BodyBuilding.com and they have also been prompt to get my orders shipped. I recently bought some Bucked Up pre workout, and it was shipped within days of purchase. I will for sure purchase there again!
I have been buying from BB.com for years, as has many friends and family members. I have recently been stationed at an overseas post in the EU and purchased about $120 worth of supps. The package came within 2 weeks, but due to the bad packaging, two of the three items were damaged and had leaked out powder from the package. It looks like the box had been smashed in transit due to the products being crammed inside, without any padding, and no room for movement.
I reached out to BB.com to inquire about how we can proceed, they sent me a generic email back stating they're having a high volume of inquiries and will respond soon. This was almost two weeks ago. I would normally not care and just start shopping elsewhere, but due to their $45 shipping charges I would like a resolution. It seems neither BB.com or their shipper, DHL, care about keeping or gaining customers as they will take your money and then hang you out to dry should issues arise. I understand things happen but ignoring customers and issues will be the death of this company. Tip for BB.com: look at the long term game, not the short game. Losing a little now would make you a lot in the future.
They sent an email stating product was shipped and updated multiple times that the product was received by a local carrier for days. Sent multiple emails regarding non delivery of their product and they have not responded except for an auto generated response if we are busy. Very poor service.
I have to be honest, I have read a lot of these 1 star reviews and I completely disagree from my personal experiences. I've been buying from this company for years and had nothing but amazing experiences.
Not recommending to buy from Bodybuilding. I buy on a regular basis from several companies my supplement. It was my first time buying from bodybuilding. It will be first and last buying from them. It took nearly two months for the shipment to arrive. This company is not recommended. Be aware!!! Also the package came completely damaged and poor customer service...
I ordered early April and Bodybuilding recently decided to cancel the order. There were two items initially on backorder which became available not too long ago. Now if I had to reorder the items previously purchased, I would have to pay more since the sales aren't the same. I suspect they cancelled the order because of the sale and are using Bait-and-switch techniques.
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