Bodybuilding.com Reviews

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About Bodybuilding.com

Bodybuilding.com is a retailer that sells fitness vitamins, supplements, accessories and clothing. Bodybuilding.com sells vitamins, supplements and protein bars from its own Signature brand in addition to third-party offerings. Bodybuilding.com provides access to workout plans for weight loss, muscle building and getting fit for a monthly fee.

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Bodybuilding.com Reviews

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    How do I know I can trust these reviews about Bodybuilding.com?
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    Page 1 Reviews 0 - 10
    Customer ServiceRefunds & PayoutsStaff

    Reviewed March 28, 2026

    Just awful customer service all around, their 7 day policy is a trap so that customer can't claim a product refund. Please stay away and refrain from purchasing from them, and instead shop local. Their chat does not get you no where, as there is no live agent support.

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    Customer ServicePriceStaffBilling

    Reviewed Jan. 7, 2026

    Bodybuilding.com started sending me unrequested orders as if I had subscribed, charging my credit card. The phone number provided on the credit card charges, 478-986-7312, does not belong to that company. The contact link provided, https://bodybuilding.kustomer.help/en_us/contact-us-B1iowF4yO is equally worthless.

    Beware when doing business with this company.

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      Customer ServiceRefunds & PayoutsBilling

      Reviewed Aug. 3, 2025

      I have been a 20+ year customer of this company, but in the past year; they haven’t just gone downhill, they have willingly walked off a cliff! I placed an order on 7/21 that just never showed up. Said it shipped on 7/22. As of 8/2, USPS has no record of the package. Zero response from customer service to my two messages. Ended up having to cancel the order via my credit card company to get a refund. I have requested a refund of my annual membership, to which I also don’t expect to hear back from them. Probably will have to dispute that with my cc company too. DO NOT DO BUSINESS WITH THIS COMPANY! They were stellar for 20 years, but I have been so disappointed lately that I’ll never do business with them again. Sad they went so downhill without Ryan DeLuca.

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      Customer ServiceSales & MarketingPunctuality & SpeedStaff

      Reviewed March 10, 2025

      I’ve been a customer with Bodybuilding.com for over 15 years. Their customer service used to be pretty good. Out of the hundreds of orders I have placed over the years, there were a handful or so that had some issues. A missing or damaged product here and there. I would contact the live chat and they would take care of it and issue a replacement, no questions asked, on the spot while I was on the chat with them. Frictionless, convenient, good service.

      Those days are evidently over. I placed an order in January that arrived on the 17th. It had a creatine tub that broke open in the box and spilled out and one item was missing. I reported this a day later on the 18th and even provided pictures. I had to use their online report form because live chat is no longer available. If I had to bet, I’d wager greedy exec and shareholder scum axed the live support team to bank a few more bucks. I received an automated reply so I know my report went through. Then silence for two weeks so I submitted another report, again with pictures. This time I received a reply from a person asking me to provide more information so I replied with a summary and the pictures, making that the THIRD report. "Mighty Milly” replied saying I should give the fulfillment team 7 - 14 business days to send replacements.

      Six days later I got an email from “Lean Leah”, asking me if the creatine was still usable and if I wanted a 20% discount on my next order. I replied that the creatine was open and spilled and I got rid of it and I was expecting a full replacement as per “Mighty Milly’s” emails, not a 20% discount. The next email came again from “Mighty Milly”, saying I should give it another 24 - 72 hours for a response from the fulfillment team. That was over two weeks ago and almost two months since I reported the damaged and missing items. I am no longer a bodybuilding.com customer.

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      Sales & MarketingOnline & AppRefunds & Payouts

      Reviewed Jan. 8, 2025

      Same issue as everyone else. Paid for a year subscription. The app was a little glitchy to begin with, but I liked the workouts and the way it kept track and progressed each week. Now the app is completely changed and I lost all my data. It also does not save new data or workouts. I could go on and on how terrible this app is but it won’t matter. BB.com is not concerned with its customers. I canceled the membership (with 10 months still left). Do yourself a favor… DO NOT pay for this app. The reviews tell it all.

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      Reviewed Sept. 19, 2024

      They just shut down everyone's logs and the forums with no heads up. Was over once Ryan sold, it's been nothing but downhill since. Don't ever buy from here. Let them go bankrupt. You reap what you sow bb.com.

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      Customer ServicePriceRefunds & PayoutsTimeliness

      Reviewed Aug. 12, 2024

      Placed an order on 07/12/2024. Received partial order. Have gotten no response from them. I canceled the remaining items and they are trying to refund less money than they owe me. Customer service is nonexistent at Bodybiulding.com.

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      Customer ServiceSales & MarketingPunctuality & SpeedRefunds & Payouts

      Reviewed Aug. 2, 2024

      I purchased a few supplements early June. Only received half the items I purchased and they withdrew the money for the complete order. The customer service hasn’t responded and I’ve tried to get my money back or resolve the issue but their live chat doesn’t work and they won’t respond to my emails. Complete scam. I’ve reported them to the FTC.

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      Customer ServicePriceRefunds & PayoutsTimeliness

      Reviewed July 12, 2024

      I was charged $80 but I've never made a purchase from this site. I emailed them immediately, they emailed back asking for more information which I sent them. Then I had to email them again as they never responded, and they finally said that they would refund me within 48 hours. That was on 6/20. It is now 7/12. I emailed again this morning, no response.

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      Reviewed Nov. 20, 2023

      In my experience, BodybuildingReviews.com provides a great selection of high-quality health and fitness products. I appreciate their rigorous testing to ensure supplements like protein powders contain exactly what's listed on the label. As someone focused on nutrition, purity and value are important - this company consistently delivers. Whether stocking up on staples or trying something new, I trust the reviews and recommendations to steer me towards effective options.

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      Bodybuilding.com Company Information

      Company Name:
      Bodybuilding.com
      Website:
      www.bodybuilding.com