This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Bodybuilding.com is a retailer that sells fitness vitamins, supplements, accessories and clothing. Bodybuilding.com sells vitamins, supplements and protein bars from its own Signature brand in addition to third-party offerings. Bodybuilding.com provides access to workout plans for weight loss, muscle building and getting fit for a monthly fee.
Overall Satisfaction Rating
- 5 stars9
- 4 stars15
- 3 stars5
- 2 stars3
- 1 stars4
A link has directed you to this review. Its location on this page may change next time you visit.
- 3,245,746 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I ordered a home gym from Bodybuilding.com on 2/7. On 2/8 my account was updated to say: Date Ordered: Mon, Feb 8, 2021. Status: Shipped on Mon, Feb 8, 2021. The order time was 7 to 10 working days. But Covid and all I have been patient. Fast forward three weeks and on 2/26 I contacted bodybuilding.com's customer chat support to ask where my delivery was. I was told that it was coming from a third party supplier (something I was never told before payment) and they would get back to me within 48 hours about the whereabouts of my shipment.
Fast forward to 3/2 and still no communication. I got in touch with them again and was told, "This is actually being drop shipped from a 3rd party supplier and we do not actually hold the product at our own facilities. The last notes that I am seeing is that the vendor informed us that the product was backordered which was on 2/26. We suspect your order will still be fulfilled once the supplier receives more stock. However, we can contact the vendor and request a cancelation a refund if you prefer."
Which means 1) their third party supplier didn't even backorder the item until I complained on Friday and 2) bodybuilding.com doesn't bother to even follow up once they send your money off into oblivion. The support tech "suspects" I may one day miraculously receive my item. WHAT A JOKE! Now it's 2 weeks of red tape apparently to get my refund. This amounts to fraud. They took my money and lied about my shipment being sent. Please don't use bodybuilding.com if you expect to actually receive a product.
I have been buying from BB.com for years, as has many friends and family members. I have recently been stationed at an overseas post in the EU and purchased about $120 worth of supps. The package came within 2 weeks, but due to the bad packaging, two of the three items were damaged and had leaked out powder from the package. It looks like the box had been smashed in transit due to the products being crammed inside, without any padding, and no room for movement.
I reached out to BB.com to inquire about how we can proceed, they sent me a generic email back stating they're having a high volume of inquiries and will respond soon. This was almost two weeks ago. I would normally not care and just start shopping elsewhere, but due to their $45 shipping charges I would like a resolution. It seems neither BB.com or their shipper, DHL, care about keeping or gaining customers as they will take your money and then hang you out to dry should issues arise. I understand things happen but ignoring customers and issues will be the death of this company. Tip for BB.com: look at the long term game, not the short game. Losing a little now would make you a lot in the future.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
They sent an email stating product was shipped and updated multiple times that the product was received by a local carrier for days. Sent multiple emails regarding non delivery of their product and they have not responded except for an auto generated response if we are busy. Very poor service.
Not recommending to buy from Bodybuilding. I buy on a regular basis from several companies my supplement. It was my first time buying from bodybuilding. It will be first and last buying from them. It took nearly two months for the shipment to arrive. This company is not recommended. Be aware!!! Also the package came completely damaged and poor customer service...
I ordered early April and Bodybuilding recently decided to cancel the order. There were two items initially on backorder which became available not too long ago. Now if I had to reorder the items previously purchased, I would have to pay more since the sales aren't the same. I suspect they cancelled the order because of the sale and are using Bait-and-switch techniques.
They offered 50% off their products. I click on the very first product and it won’t give me the discount. So I go on their chat and am told “they ran out but there’s other products to try”. Sounds like the old bait and switch to me. This isn’t the first time I’ve encountered this with them - but it’s definitely the last. I don’t do business with dishonest companies.
I placed an order today which was buy one EVLUTION for $19.99 or get 2 for $25 dollars. Minutes alter I received an email from Bodybuilding with shipping instructions and that's when I realized I had made a mistake. I placed an order for 1 EVLUTION FOR $19. 99 instead of the 2 for $25. Immediately I called Bodybuilding customer services phone number and explain the situation to the representative and without hesitation NW Nick told me, he will look into it. Long story short NW Nick added another other for me at NO additional cost. That's what I call GREAT customer services. Highly recommend doing business with Bodybuilding and NW Nick.
I used this for many years... Since they bought out, now everything very expensive. You can buy same quality product from outside... from many websites. Like Amazon, eBay.. There many out there. Thank you.
I have ordered few times from them and I'm not sure whether I'm just unlucky or there is something else going on. They never managed to get the delivery right on my orders, there is always something wrong, which makes online shopping experience terrible. I always end up having to chase my order, making me spend loads of my time to deal with them and their chosen delivery company (which are terrible too).
When such things happens you would at least expect they would take charge and contact the delivery company to resolve this for you. Instead, they prefer to tell you will have to wait and see what happens. Therefore, I have decided to avoid and cannot recommend a business like that, as the time and the stress does not worth it any discount or lower price they may have. If you need your supplements quick and hassle free, I would strongly suggest to look somewhere else. Best.
I've ordered from Bodybuilding.com years ago and was always satisfied with their product selection and prices. However, I haven't shopped there in a while because I don't use supplements as often anymore. My grandmother has cancer and has been undergoing chemotherapy. She's completely lost her appetite and has lost a lot of weight. Since she doesn't eat, she's become weak and is wasting away. The only thing she can barely eat are meal replacement shakes from the store, and she is very particular on what brand and flavor she can stomach.
I checked the nutrition labels and these shakes aren't very calorie or nutrition dense. But it got me thinking about weight gainer shakes and that maybe she would be able to drink them instead. Weight gainer shakes would provide much more calories per cup and maybe it would help give her some strength back. But since my grandma is picky with flavors, I wanted to buy her a sampler pack that contained as many brands as possible. Unfortunately, nobody sells a weight gainer sampler pack. So I call up Bodybuilding.com to see if maybe they have it or they can make a custom order for me.
“Cheat day Colin” answers the phone and patiently listens to my long story about my ill grandma and my plan for her involving the sampler pack. He checks for me but there is no way to set up a sampler pack. He gives me some good suggestions on what to try, but also offers to send me some of the Bodybuilding.com weight gainer as a courtesy to my grandma’s situation.
I’m not too concerned about my expenses trying to find the right solution to my grandma's problem, I wanted to pay for anything I ordered. I graciously accepted his offer regardless. It was the principle of Colin’s offer that touched my heart. I don’t know if my grandma will like the weight gainer, or if it will really work for her, but I will never forget Colin’s and Bodybuilding.com’s generosity.
Bodybuilding.com Company Information
- Company Name:
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.