Bodybuilding.com

I just wanted to share my positive experience with bodybuilding.com. Number one I've been ordering from them for over a year now and they ALWAYS ship next day air. I get my package the next day even if order standard shipping. I live in NYC so maybe this has something to do with it. Number two I ordered a wrong item and only realized it AFTER it was shipped. I called bodybuilding.com customer service and there were no hold times. I was immediately connected to a customer service representative. I explained everything and he instantly shipped out a new order and told me they will have that other package "returned to sender". Got the package the next day. I have not one negative thing to say about this site. I'm a customer for life! Thank you. I don't work there nor has anyone told me to write this review.

I would feel ashamed if I worked on the customer service team at bodybuilding.com. Perhaps that's why they all hide behind a fake moniker. I placed an order bound for Singapore on January 12, 2015. The last DHL update was on January 14, 2015 which says "Processing completed at origin". It is now March 17, 2015 and still no sign of the package. I had emailed, called and live-chatted with bodybuilding.com personnel, and all dismissed my request to track the item with their stupid response template: "we are sorry for your wait bla bla bla... may take some time at customs bla bla bla... item may be rejected or destroyed at customs control bla bla bla... check with your local postal service bla bla bla... no refund or resend unless the item got returned to the warehouse bla bla bla..."

20 years I been doing business w/ the company, I'm done!!! My account was charged $31.60 4x !! Was only suppose to be $31.79, where did $31.60 come from? I had a credit on the account for $116.00. W/ the difference of my order, was suppose to be $31.79 not $31.60 x4, which put my acct. negative. The supervisor has no empathy for their customers whatsoever!! And my email shows $11.98 X2 for shipping charges, wtf!!! Ridiculous. You lost a great customer and my friends and their friends too!!!

Never ever buy anything from bodybuilding.com if you're outside the US. I ordered some pre and they gave me a tracking number (which DHL doesn't track in SA apparently or so they say). It's been almost three months and I still haven't got anything. I even spoke to DHL South Africa/Customs and the Post office and they say that the tracking number provided is invalid. Every time I mail bodybuilding.com or contact them, they take no responsibility and give me the same response that seems like a template and that I'm not actually addressing a person. They just give me a response giving me my tracking number (that isn't valid) and a link that goes to their site stating they are not responsible for shipping. It's like nobody at that company actually does anything. Customs say the package hasn't even entered SA. This is the worst company I have ever dealt with and I advise you never buy anything from them if you're outside the US.

So I just created this account to warn other people about the practices and policies of bodybuilding.com. Let's start at the beginning: I live in Austria, ordered two Pre Workouts from the site, paid almost the same amount for shipping as the items itself. Checked the ingredients on the label so that I won't have issues with customs. Everything is legal, and there are no banned substances, at least not what is stated on the label.

I ordered a supplement, about 2 months ago. A month passed & I still did not receive it. I then inquired with Bodybuilding.com who were very dismissive of the whole affair. They stated that it was rejected because of customs & that the shipping of the item is my responsibility. I then inquired with the shipping agents - DHL, who assured me that these items are not banned by SA customs as per the seller's information. Bodybuilding.com could not provide me with information as to why the item was rejected by customs & only refunded my 50% of my total payment. The irony is that I purchased the item from the SA login of their website, which according to their website removes the doubt & risk around shipping issues. I would suggest that anyone looking to purchase goods from Bodybuilding.com think twice, as they will not as they do not refund & do not give a damn about customer service.

Probably fine for US customers but I'm living abroad and was stupid enough to keep using this website after they lost a $400 order. What happened? They lost ANOTHER order, but only for $300 this time. They lost 2 out of the 12 orders I made, which might have been understandable/forgivable as being out of their hands but when I contacted customs I was informed it was a mistake on the part of the shipper. The shipper had incorrectly labeled the contents of the package and because it was too heavy to return to sender they simply disposed of it. Further, Bodybuilding.com's response from the very first moment I contacted them was to simply copy and paste standard emails and quote sections from their T&C about why this was none of their problem. They shouldn't be allowed to trade internationally with a reputation like this (which is corroborated in countless other reviews on similar sites to this one).

I Did an Order Thur., Oct 10, 2013. Until today, 01/15/2014, it not arrived. The tracking number show that my package still is in US. This is the LAST Information (on 10/15/2013) that I can have: Compton, CA,US 10/15/2013 3:48 PM PT PROCESSING COMPLETED AT ORIGIN I'm having a very bad customer service by email, where no one can tell me what's happen with my order. I asked to customer service: please tell me what is happen. And I got the following answer: "Usually a DHL order will say when it left the United States then nothing after that. So at this time I am unable to see exactly where your order is at. Please take note that when you see 10-25 days, that is 10-25 days to get to your country, not 10-25 days to be delivered. So once your order clears customs it will be sent out to you for delivery."

I'm waiting for my order for over 84 days. Support refuse to give postal tracking info or make a refund. Horrible service.

I ordered some items, for the 1st time from BodyBuilding.com on the 20th of April 2013, on the 8-20 days Shipping Method. It has now officially been 2 months, and still nothing. All the Dumb ** at BB.com have a standard answer - it's with CUSTOMS in Malaysia. I have spoken with the CUSTOMS at the AIRPORT and the local Postal Service. NO ONE HAS RECEIVED IT. Customs say unless the postal service receives it, they will not have it either. Why do these dumb ** at Bodybulding.com offer a CRAPPY option for INTERNATIONAL DELIVERY, which has no TRACKING SERVICE????? - After searching further, I found that there are many disappointed customers internationally for this same reason. My total product cost was USD 200+.

I ordered the Six Star No Fury and the Six Star BCAA pills on 15/05/2013 from the Bodybuilding UK site and I'm still waiting for my items. On the tracking system, it's showing that the order is still in California, US! First of all, I didn't order from the US; they didn't warn me on the checkout page that these items are not on stock on the Netherlands depot. I've done a same order for a creatine the next day. The item arrived 5 days later because it was shipped from Netherlands! Now, because they're sending me this stuff from the US, I have to pay customs taxes as well. I don't know how much it will cost if I will receive it ever and again they didn't warn me about this either! I send them emails but they did trying to explain me that the items have reached GB, so soon I should hear a call or email from DHL for customs taxes! So far, this is a terrible experience. I'll never ever order again from them. I better buy on Amazon or eBay!

I never had a worse experience. A great cheating by Bodybuilding.com store and DHL partners in organized cheating. They literally loot people. I ordered an On Whey Protein 10 pounds and paid $57.17 extra for shipping. They promised it will be delivered in 8-20 working days without any extra charges. Now more than 20 working days, I got a call from the India post office that I will have to pay another INR 4,012 ($80) for custom charges. The product which costs $99.97 now finally costs $99.97+ $80+ $57.17 = $237.14, which is 2.3 times the original price. This is great cheating and fraud. The delivery boy (postman) even came to my house with the product and asked for custom charges of INR 4,012. I refused. Why should I pay? If Bodybuilding.com booked order by DHL Couriers, then why did they deliver order by postman (post office guys)? This Bodybuilding.com store is cheater and fraud. They will show lesser price on website and even offer some freebies to trap people and ultimately charge 2.3 times. Super fraud, cheaters and dacoits. Please don't buy anything from BodyBuilding Store. I need them to refund the full amount of $147.14.

I never had a worst experience. I'm an experienced online buyer. I always buy goods both from the Brazilian online market and international, and I never had experienced more problems to buy something than I had this time trying to buy a 29 USD pre-workout. I did payment using my British credit card, and then I got this message telling me that the order has been cancelled without any given reason. Only after many e-mails, I got a human reply telling me that they couldn't proceed with the purchase due to security reasons (?) and that I should send payment through secure payment method (?). I never had this problem before!

I ordered Muscletech Hardcore Pro Series Fat Burner from bodybuilding.com on February 26. It was well within stock. Today, it is March 31, and it’s still showing that it’s en route to USA. I selected 8-20 days shipping, but still I have not received my order. When I ask the company officials, first of all, they are very rude and don’t know how to talk with customers. Then all they have to blame is Customs. I am very much frustrated by their response and want a refund. Please help.

14 Days Order Still To Be Dispatched: I have ordered few products online to be sent to Australia SYD. The order date was 9th February 2012. Today is 23rd February 2012 and my order still has not been sent. For a single order, I did send more than 20 emails which are all saved in sent box. There were various changes as they do not have the items in stock, but when I was buying, it was clearly stated "in stock". My order was cancelled and they had to do another order on the 14th of February, and again, there were 2-3 changes for items not in stock, and as of today the 14th day, I am still waiting for my order. They promised to contact me via email at manager level within an hour. Previously, I have given $50 off for a $620 order. All monies debited from my credit card, but it’s obvious still they do not have few items and they don’t care that the customer is waiting for it.

I haven't received my order yet. The details are as follows:

Placed my order on 1st July 09, mid August and no sign of my order. Cancelled order in August 09 and to date no refund! Keep receiving email confirmations promising a refund will be made within the next 3-5 days... same promise repeated by different reps from the company.

On Jan 10th I've made an order with bodybuilding.com. After I've checkout and paid through credit card, I spoke to one of their customer service rep. to make sure that my order is shipped out ASAP. They assured me that my order will be shipped out within 9 hours. I've even received shipment confirmation email from bodybuilding.com that my orders will be shipped out on the very same day.

I ordered a product from bodybuilding.com (aminofuel) on 13 Dec., and the policy of that company is that they deliver the product within 15 to 20 days from shipping. I have not received the product, and my money is deducted from my credit card. I have mailed him 5 times, but they reply with some reason of security checking--that they're not able to deliver. This is not a way to do business!

On June 20th, I ordered a health supplement from Bodybuilding.com. The site is very specific and said the supplement came with 120 pills of 1500 mg each. The site even ranks the price per serving.