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Window and patio door makers excel in J.D. Power’s home remodeling survey

Renewal by Andersen was number one in consumer satisfaction

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Photo (c) Gary John Norman - Getty Images
During the pandemic, millions of homeowners engaged in upgrades and home improvement projects. Those who added or replaced patio doors and windows were largely pleased with the process, according to a new survey.

Even though many people were unemployed during much of the pandemic, that didn’t slow spending on home improvement projects and repairs, which grew more than 3% to nearly $420 billion in 2020. 

A new study by J.D. Power shows a lot of that spending was on windows and patio doors. The survey shows those consumers were pretty happy with the results.

“Unlike other areas of the home improvement marketplace, window and patio door sales are often driven by an in-home consultation with experts who can talk consumers through not only their window options but also provide specific recommendations based on the home layout and design,” said Christina Cooley, director of home intelligence at J.D. Power. 

Cooley said that part of the process is what drives customer satisfaction. She says consumers find it easier to comparison shop and they have someone who observes their needs and can answer their questions.

“Consistently, we find that manufacturers and retailers that make it easy to comparison shop and provide expert guidance are those that perform best in the study,” she said.

Earned a 3.7 out of 5 at ConsumerAffairs

Renewal by Andersen was number one when it came to customer satisfaction, scoring 886 on a 1,000 point scale. The company also ranks fairly high with reviewers on ConsumerAffairs, with most giving the company a 5-star review. 

But it also had its share of 1-star reviews, dragging its overall score down to 3.7 stars. Still, the majority of reviews are like Kathy’s, of Saint John, Ind.

“I have a condo association and the colors had to match what everybody else has,” Kathy wrote in a ConsumerAffairs post in April. “So to get the right colors, I've ended up having to go with Andersen and paying a lot more. But it is beautiful. Plus, I wanted the shades between. So then that brought me up to another level. I have the shades in the windows. It's a far more expensive door but you get what you pay for.”

American Craftsman came in second in the J.D. Power Survey with a score of 878. Milgard was third with a score of 874.

Renewal by Andersen also ranks highest in the retail segment in a tie with The Home Depot, each with a score of 876. Consumers chose Window World third with a score of 874.

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