T-Mobile Reviews

I want to tell the T-Mobile President and all Management about the service we received at one of your small town branches. I particularly want to highlight ** and **, and their co-team and manager. This group is the best and empathetic and Extremely Knowledgeable Mobile Experts We have ever experienced in the mobile service and home service industry. What makes them s Special? Well here are our reasons:

We have 5 phone lines, 2 watches and 3 tablets on our account at T-Mobile. My daughter deals with all the billing, specials,upgrades, all of that. I deal with the 80 yr old with poor eye sight & panic attacks over her phone, the 65 yr old non-phone using person and my own issues. We always go to the Arundel Mills Mall store & I usually ask for Big Kevin but today I had Blake. They are both very thorough, knowledgeable, patient & easy to understand. Today we were making the new Samsung be set up EXACTLY like her old Pixel with the same fonts, set ups and transferring all texts from 1 phone to the other. He fixed everything, made it all look easy, explained why I was having trouble doing some things & made it over all a very pleasant experience.

⭐️⭐️⭐️⭐️⭐️ **Outstanding Service from Wesley—A True Mobile Expert\!** After more than 20 years with AT&T, I walked into T\-Mobile simply to explore my options and left as a new customer\. I traded in my paid\-off iPhone 13 and iPhone 13 Pro and walked out with brand\-new iPhone 17 and iPhone 17 Pro phones, along with cases and screen protectors\.

I had a wonderful experience with Helen **, Mobile Expert Representative at T-Mobile. I came into the store extremely frustrated after my phone had been stolen, and Helen was so attentive, compassionate, and helpful. She took the time to explain everything I needed to know, gave me the information I needed to move forward, and even offered to call the phone insurance company to help me with the process. Helen is extremely knowledgeable and provides exceptional customer service. She truly went above and beyond to make a very stressful situation a little easier.

I have been a T-Mobile customer for more than a decade with three lines, and I have always been very happy with their service and network. Recently, my plan was no longer compatible with 5G, so I needed to upgrade. The representative who assisted me was very efficient and helped me find an affordable and convenient monthly plan that worked well for me. Later, I experienced a small issue regarding a promotion. I called customer service several times, and Matthew was very helpful, although the issue still wasn’t resolved.

I wanted to cancel my home internet service and called to cancel. I didn’t have a pin or passcode so Reya said she would send a passcode to me in an email. All of a sudden they don’t have my correct email address on my account. Strange how I have gotten a bill and emailed reminders it’s due but can’t receive the email to cancel. The service isn’t that good and plenty of cheaper, better services that weather doesn’t affect. If T-Mobile is your first choice, go with your second choice.

I was a T-Mobile wireless customer until I ported my number out to another carrier. I am filing about three issues.

I have been with this company for more than 20 years. I have been ripped off by them every month for the past 4 years. They won’t allow me to drop my late husband’s phone. Now they are pulling a new scam! They have dropped my autopay and are charging an additional $20 per month. They say I stopped it but I did not! It is the worst company I’ve ever dealt with. They are thieves!!!

I was quoted $60/month/equipment/ hook up free/no contract for roaming mobile services. I was billed $120/month and $80 roaming fees. 1-800 Rep said only the store could adjust the charges as he was not privy to the conversation. He said instore clerks often quote incorrect information to customers and I would need to take it up with them. They even tried to charge me for an additional month ($120.00) when my billing cycle ended on the 14th and I turned the equipment into the store cancelling the service at 10am on the 15th. They did adjust that charge. Advise all to RECORD your conversations and get EVERYTHING IN writing---NO MORE WILL I SIGN ANYTHING ON AN IPAD WITHOUT ALL TERMS BEING PRINTED OFF FIRST!

I started trying to cancel my mother’s unused T-Mobile service in early July. Cancellation finally happened on October 25. Getting there meant three different stores, hours online, and an absurd circuit between the website, mobile app and phone support. I completed T-Mobile’s power-of-attorney requirements. On August 20, the company confirmed in writing that I was authorized to cancel lines. Even after that, the bills continued and the process went nowhere. During the final call, after another long hold, the representative directed me to a store again. Three store visits apparently were not enough. I demanded escalation and threatened a lawsuit. Only then was the service canceled.

If T-Mobile could have a (-) negative number up to 100…That’s what they would receive from me. I was with US Cellular for 35 years. T-Mobile took over and my service went in the toilet. Consistent calls for my service issues did not bear fruit. I was told to turn my Wi-Fi off and my cellular data on and off, depending on where I was when I needed to use my phone. I agreed to take these steps while they were working through some of the bugs during the transition. I gave them multiple chances only to find out in month 5 after 3 Call tickets of why my service had not improved and the 3rd ticket was decided that an active tower (which is the one that I almost always bounce off of based on home and work because I work close to home) was not working properly, even though it was considered active.

I switched from Straight Talk to T-Mobile. This is the worst move I ever made. No service, dropped calls, internet is crap.

This experience has been beyond frustrating with the promotion promising a rebate of up to $800 when switching to T-Mobile. They promised rebate cards in 30 days for 3 of the 5 lines we were switching. One month later (August 2) when the cards were supposed to arrive and never did, they claimed incomplete submissions were made, even though the submissions were made by their employees in the store. So we resubmitted all of the information. One month later (September 2) 2 of the 3 cards arrived only after I called and asked where they were.

For Seven years I have had T-Mobile Cell Service and I would NEVER recommend anyone to take this service. They are the most expensive cell carrier on the market. They PLAY the bait and switch with you. They will start you out with a free device and then they will upsell you and get your BILL to an outrageous amount of money. They have NO consideration for elders. They care about no one except themselves and their money hungering selves. Then, they promise you the $30 internet service. I have NEVER received it. It is another Bait and Switch.

Tmobile forced my 5 lines off my Magenta priced for life plan and onto a more expensive plan. I called to ask them to honor the price-for-life offer I received when I originally signed up. They refused and offered a single $24 credit and $20 off per month for one year, which I declined. After that, they would charge me the more expensive rate. In 2023, T-Mobile posted $8.3 billion in net profit before the forced migration began. This is a straight-up greedy move and shows how little they appreciate long-term customers. If they've forced you into a more expensive plan, I recommend sending a certified dispute letter to:

"I joined T-Mobile nearly twenty years ago because they were different. They answered when you called, they didn't nickel-and-dime you, and they didn't bait you with a teaser rate just to jack it up later. That company is gone. What's left feels like any other giant telecom — automated menus, plan changes you didn't ask for, and support that treats you like a number instead of a customer who's been loyal for two decades. I'm not leaving today, but I'm not recommending them either."

I was tricked in Walmart by someone who turned out was getting commission paid by T-Mobile into a contract. All I wanted was a burner phone, pay-as-you-go, no late fees, $25-30. He lied about it all. Everything. I tried to pull out with T-Mobile, but they wouldn't listen to me, they have belittled me on the phone and emails. Never trust this company ever.

More than 3 years ago, want to get internet service at the Warm Springs location in Henderson NV. My internet location at home was not too comparable, so I turn on the internet equipment as I was told to do by TMOBILE and was told as long as you turn on the equipment was not going to be changed any additional fees. Now I am getting phone calls from third party collection company. TMOBILE broke their agreement.

I have been a customer of T-Mobile for 2 years. Today was the first time I had a need to reach out for assistance; I needed to remove a line from my cellphone plan. The associate at the T-Mobile store (Sherry) was very nice...that is where good service ended. Everything has to be done over the phone on their 611 line. I was on the phone for an hour and 10 minutes. I was passed to 11 different people. The last one was supposedly a supervisor, Roseanne **; she was incompetent at best.

Before choosing T-Mobile or financing a phone or watch, read the promotional terms carefully. In my experience, advertised discounts come through monthly bill credits tied to keeping an eligible line and plan. Paying off a device early or switching providers can mean losing remaining credits, and leaving can make the remaining device balance due. Removing an unused line can also affect discounts across your account, making it difficult to lower your bill. Do not rely solely on the salesperson’s promises. In my experience, important restrictions were not explained, and I received misleading information about my options. It felt like making the sale mattered more than explaining the actual cost and commitment. Ask for every promise in writing, including what happens if you pay off the device, cancel a line, or switch providers. What sounds like a great deal can leave you feeling financially trapped.

T-mobile suck. They are bunch of liar. First I contact the online service and was told I can have the essential plan ($90 for 3 phone) and can get $600 ($200 each line) rebate. However, after we got the sim card and went to the store, we are told it did not work. This is the first lie. Then the people in the store asked for whom I work for. I told her my employer and was told there is 15% discount and the experience 2.0 ($140 plan, $119 after 15% discount). However, when the store finish the switch I check my account, there is no 15% discount at all. The second lie. So I call the customer service and was told yes. You can get it.

Never buy from T-MOBILE because they're terrible! They let just anyone sign up a person who never got a T MOBILE ACCOUNT to begin with! It started with an employee at WALMART who talked me into getting VERIZON WIRELESS. And I started getting a bill from T MOBILE that I never signed up for! After I got a VERIZON WIRELESS PHONE. Which is the employees helped me set it up with VERIZON WIRELESS! T MOBILE is nothing but GARBAGE! And U.S. CELLULAR was much better company who should've never sold themselves out to T MOBILE! Because T MOBILE IS CRAP!

T-Mobile is a bunch of scammers. They lied about their promotion trade in and prices. I been with Tmobile over 8 years. I am about to go to another carrier. They only want is your $$$$ so please don't fall for them. Their bill is high and when you are one day old they harassed you with debt collection and when they suspended the line they add more $$$ on top of the bill. Please everyone be aware before getting into a contract with this people.

⭐☆☆☆☆. I am extremely disappointed with T-Mobile and the service they provide. Their prices are ridiculously expensive, and they constantly overcharge customers. The customer service is frustrating, and the representatives seem useless when it comes to solving problems or providing real help. Every time I have to deal with them, it feels like a waste of time and energy.

My mother and I have had combined cell service with T-Mobile since 03/2021. In 12/2024, we were solicited by a gentleman at T-Mobile to replace her old iPhone. The rep kept pushing her to upgrade stating the cost would only be a one time flat $36 fee with absolutely “no strings attached.” After being thoroughly convinced we agreed to make the upfront payment with my VISA credit card and the phone was then delivered several days later.

We swapped from Wow and Verizon, I signed up for a $160 bundle deal of home internet and 2 phones lines + 3rd line free - then when I bought our first phone they forced me into a 4th phone line adding $70 to my bill, my bill is now $350 a month which I can't afford at all. They were supposed to pay off the Wow contract and Verizon phone for me swapping in as a new customer but have refused to honor that and have denied all the requests I've made. Even though it's something they openly advertise on every commercial and on the website.

Worst experience ever from a cellular company! Lured us in to a plan with false tactics! Our bill more than double what were were told. We canceled one line to make bill more manageable. Turns out they never cancelled the line and continued over charging us without our knowledge! When we realized and requested refund they used their “policy” tactics to steal more from us! Would not recommend to anyone! So glad we are now with Verizon, best company out there!

T-Mobile has to be the WORSE phone company out there! I was transferred from US Cellular without my permission. They raised my rates. It now takes an hour to get in touch with someone whereas US Cellular took about 20 minutes. They charged me for a line I never used but the people in the store (who don’t seem to know what they’re doing) said they had no way to check on the over charge which left me with no option to fix it.

I was originally with US Cellular up until T-Mobile bought them out. Since they took over, my cell service has been poor and they overbilled me on my first bill. I called customer service, and after an hour or so, they adjusted my bill. Since then, my bill has been the same for the past few months. Today I see it went up 20.00 out of the blue. I called customer service again and just got the runaround. I do not need the stress. These people are a bunch of thieves.

Subject: Urgent Complaint and Request for Phone Exchange — Cancellation Notice. ​To T-Mobile Customer Support, ​I am extremely disappointed with T-Mobile’s customer service and policies. All I am trying to do is exchange my phone. I have everything required, and I simply need you to ship the replacement device to me so I can drop off the defective unit at my local store. ​Due to this unacceptable experience, I am officially canceling all of my T-Mobile services and will not be renewing. I certainly will not recommend T-Mobile to anyone. ​Please process my exchange and cancellation immediately.

My mom had T-Mobile as her service and she had recently passed away, so I was left with canceling her line. I had help set it up for her, so there was a bit of confusion as I was on the account, but she had the phone line. (My service was with another company). I was bounced around from going into the store, to calling customer service multiple times. I had to visit 4 different stores and call 4 different times before someone could finally cancel her line. I already had to deal with the passing of my mother on top of all of this. I would never use them as a carrier and would not recommend them to anyone. I would give them 0 out of 5 stars if I could.

The WORST customer service experience. I had T-Mobile for many years and never an issue. I upgraded to the family 4 line and EVERYTHING went downhill. They falsified promotions at the time of signing up and once disputing the billing they kept telling me they would investigate. Close to the time of bill being due they had me set up a payment arrangement while they “further investigate” so phones would not be cut off. Then close to time of arrangement being due then they ASSURED me they phone would not be suspended while they are still investigating and would call me back in 2 days.

T-Mobile has been charging me for 5 lines for over a year. I signed up for essential plan after I call them to request a 3 lines plan since I only 3 lines for me and my 2 daughters. Not only was I forced to take a 4 lines plan again, they added an additional line without my permission. This is a fraudulent act on T-Mobile part. I complained so many times about this, it seems their customer service is trained for this act. I no longer trust their customer services by phone.

The Company is so disorganized. They give all customers the runaround. Whether it's signing up for new service, disputing a bill, getting a copy of a contract, cancelling service, or anything else. They just can't get it done for you in an efficient manner. I tried to sign up for service. I had to give up because they were taking my whole day just to sign up. Then after that, they came up with a bill that I owed from US Cellular from 1 1/2 years ago. They said I owed them $99 plus late charges of $175. THEY HAVE NEVER SENT ME A BILL IN THE 1 1/2 YEARS SINCE I SUPPOSEDLY OWED THE BILL. And now the first time I hear from them is from a collection agency because they bought US Cellular. But they tell me they can't give me a copy of the breakdown of the $99 charge, or a copy of the contract. So the bottom line is they say I owe money, they never sent me a bill, and now won't give me the breakdown as to why I owe them. Pathetic.

I have been a T-Mobile customer for over 6 years, and my experience has been nothing short of frustrating. The biggest issue has been the constant and unexplained bill increases. Every month feels like a guessing game because I never know what my bill is going to be. Recently, I called customer service to resolve a billing issue that was caused by a T-Mobile representative. The agent assured me that switching to a different plan would keep my monthly payment consistent and close to what I had been paying. Instead, my bill nearly doubled.

T-Mobile customer service for billing is awful. I've called on 8/31/26, 9/30/26, 10/7/26 and 10/19/26 to resolve a $204 billing dispute for erroneous charges on my account. They didn't care about my customer loyalty, or concerns - they simply denied my claim even though the charges were questionable. After a 2-hour phone call on 10/19 - the supervisor actually hung up on me! Horrible.

This is the worst phone service I have ever had. I switched from Verizon after being with them for over 11 years because T-mobile offered all these discounts and rates that seemed way better than Verizon including the T-life app. However after over a year in using t-mobile I couldn’t be more disappointed. My bill increases by at least $20 every single month with hidden fees, the customer service is slow and you can’t barely get ahold of a live agent over the phone to talk to physically instead of using the chat option. They charge astronomical fees for every little thing. The Tuesday perks are always the same thing like little ceasers pizza or 7’11 discounts which are not a perk for certain geographical areas. The perks are more situational to big cities. The 5G connection falls off constantly. Their solutions for refunding a fee that should have not been charged is a trick as they will refund an amount back to you but then will find a way to recharge it somewhere else!

After 27 years with T-Mobile you would think that they would appreciate and want to do anything to help me. I've been having problems with my iPhone 17 battery that I didn't want in the first place. They kept on pushing this phone on me and they knew that that phone had problems. They told me then so 3 weeks I have been calling them. Customer service the first week the guy told me he would fix it. I had to call back three more times because the first guy never called me back just for the other guy to tell me he was fix it in another week. He called me back and told me that there was nothing they could do. That I had to fix it myself.

The customer service has to be the absolute worst in the world hands down! I was with them for 24 years I believe through 2 different name changes. Switched to Verizon to get service at my house after Tmobile map shows they have full service at my house, when we called the lady said, "Oh sorry. You will probably have to switch providers!" So we did just that, was on Tmobile for 6 hours of the last billing cycle and they charged me 50 bucks more for that month than normal.

I'm leaving Tmobile because of poor service, dropped calls, and when trying to leave to Spectrum I have made 5 1 hour trips to a store and still haven't got Spectrum. I did get Spectrum for about 4 days and somehow Tmobile hijacked my phone back but I had a dead phone.