T-Mobile Reviews

To Management: I can't say enough good things about Jeff ** at the T-Mobile store in Middletown Commons. Today, after my phone was either lost or stolen, I was stressed and expecting the process to be a nightmare. Jeff immediately put me at ease. He was incredibly professional, friendly, patient, and knowledgeable throughout the entire experience. He helped me set up a new phone and transferred my existing phone number, which meant I didn't have to worry about changing my number or updating all of my accounts and contacts. He took care of everything and made what could have been a very frustrating day completely manageable.

I want to recognize **, Senior Mobile Expert at T-Mobile, for providing outstanding customer service. I went to the store on Friday July 3rd to activate my internet service. ** was professional, knowledgeable, and genuinely committed to helping me. He took the time to answer all of my questions clearly, explained my options without any pressure, and made sure I understood everything before moving forward. His patience, positive attitude, and attention to detail made the entire experience smooth and stress-free.

I and my family have been with Sprint (bought by T-Mobile) since 1998. I am a 60 something year old who has somewhat difficulty with today's technology. I needed a new cell phone but have waited almost too long to pursue this purchase. Two days ago, I walked into the T-Mobile office located on Gallatin Pike in Gallatin, TN. There were 2 very nice employees there, but CiCi stood out. I explained to CiCi my lack of being a tech savvy person. CiCi stepped up and talked to me (not over my head) and explained to me the information I needed to hear in a very sweet professional manner. She truly earned 10 stars for her caring nature.

I called T-Mobile to inquire about my 80-year-old father's bill. At first, I talked to Jennifer. She was very helpful and patient in trying to understand the problem and chip away at finding a solution. Unfortunately, my phone died. I then called back and talked with Jasmine. She was fantastic. She stayed on the phone with my dad and I for 75 minutes. She researched the problem, asked questions, and started solving the issue. She was never in a hurry to complete the phone call. She made sure to take her time and complete all the steps in the correct order. She double checked her work to be sure everything was done properly. She even reviewed everything with my dad and I to be sure she did not miss anything. She did a great job!!

I want to highly compliment a young man by the name BECK who works out of the Riverdale, Utah, T-Mobile Store. I had a major problem with my Apple ID and my Apple password and interactions with my Apple phone and a new software program called "decipher". I needed to deliver information to my attorney, on Monday, for one of my Projects. BECK was so patience and knowledgeable and even stayed late on a Saturday night, to help me. I have been so pleased with T-Mobile and your people and products!!!! I was with Verizon for 10+ years and they never helped me like your people do!!! Please share this with Mr. BECK!!!! - He made my day!!!! I LOVE T-MOBILE (I am a professional Civil Engineer and know good people). THANK YOU.

Been with T-Mobile for 21 years. They went from a cool, loyal, customer first company to a toxic, dishonest, greed‑soaked corporation reading off a script. The whole “Un‑carrier, no price increases” thing clearly lasted only as long as they needed to reel in enough customers. Then the switch flipped to “we don’t give a F about you, just pay us or get out.” So we’re getting out. All three of our lines are leaving permanently. It’s astonishing how fast a company can go from an industry rebel to shameless cash grab. Truly disgraceful. Shame on you T-Mobile.

Extremely unethical Billing practices. Lack of transparency with their billing. Also extremely unprofessional and discourteous customer service at three different locations in San Diego. I’ve had much better service and transparency, as well as fair billing with Verizon and Spectrum.

Try contacting customer service, if they answer the phone in a half hour you are lucky. Then to cover a problem can take more than another 30 min. When I traveled to Omaha Nebraska I ran out of high speed data in less than a day and images from web pages wouldn't load. My phone was so slow using regular (unlimited) data speed that my phone was essentially bricked... They required me to buy more unlimited data speed before my phone worked again.

A whole bunch of swindlers. I order a replacement phone today at 1:30 just after paying my bill, money for bill is accepted instantly, money for replacement or new phone is taken instantly, somehow it takes 3 hours for them to grab a box AKA my phone from the back and tell me that it's ready. Ironically enough it's just 28 minutes before they close early for the night. Yes this may be perfectly normal except the fact that I have to work out of town for the next week. Now I may not even be able to get my phone that's already paid for!

We were USCellular customers for years and completely satisfied with the service. Then the transition with T-mobile happened. The customer service is the pits - these people have no idea what they are doing. One person will tell us we have to do one thing, and when we do what they told us to do the other person will tell us something else. And the internet connections are unreliable. You never know if you'll have a connection or not. So we got internet from another company and tried canceling t-mobile internet... Well, we were not told to save the PIN# they sent to set up the internet initially... We were not told we would need it. Guess what, WE NEED THE PIN TO CANCEL! In short it has been 1 thing after another with them. The frustration is Real!