T-Mobile Reviews

Once again, I would like to express my appreciation and gratitude to Matt for his excellent, professional service. This has increased my trust in T-Mobile, as I am a recent customer. Yes, initially I encountered some unprecedented technical problems, and I was unable to use my phone for more than a month. I have not the slightest doubt about the professional skills and very friendly attitude of T-Mobile’s technical support staff both in Arizona and in Colorado during my trip at that time...

I have been a T-Mobile customer for more than a decade with three lines, and I have always been very happy with their service and network. Recently, my plan was no longer compatible with 5G, so I needed to upgrade. The representative who assisted me was very efficient and helped me find an affordable and convenient monthly plan that worked well for me. Later, I experienced a small issue regarding a promotion. I called customer service several times, and Matthew was very helpful, although the issue still wasn’t resolved.

I have nothing but great things to say about employee Jay ID #**. I have been trying to resolve this issue for a month, but he went above and beyond to help me. He had patience and understood my frustration. He was kind and attentive and asked all the right questions. I'm still on the phone on hold as I write this because he is going that extra mile to solve my issue and he is getting it done. It's been a while since I have had excellent 5 ⭐ customer service assistance like this. He deserves a promotion. If all the customer service agents were like him, we really would live in a better world. Hands down the best. Thank you Jay!!!! I pray you are blessed with all the good in this world in abundance. Thank you!!!

To Management: I can't say enough good things about Jeff ** at the T-Mobile store in Middletown Commons. Today, after my phone was either lost or stolen, I was stressed and expecting the process to be a nightmare. Jeff immediately put me at ease. He was incredibly professional, friendly, patient, and knowledgeable throughout the entire experience. He helped me set up a new phone and transferred my existing phone number, which meant I didn't have to worry about changing my number or updating all of my accounts and contacts. He took care of everything and made what could have been a very frustrating day completely manageable.

I and my family have been with Sprint (bought by T-Mobile) since 1998. I am a 60 something year old who has somewhat difficulty with today's technology. I needed a new cell phone but have waited almost too long to pursue this purchase. Two days ago, I walked into the T-Mobile office located on Gallatin Pike in Gallatin, TN. There were 2 very nice employees there, but CiCi stood out. I explained to CiCi my lack of being a tech savvy person. CiCi stepped up and talked to me (not over my head) and explained to me the information I needed to hear in a very sweet professional manner. She truly earned 10 stars for her caring nature.

I was on the phone with a representative for 1hour 45min assured me I had 360 coverage. So I would have to pay nothing out of pocket to get my screen repaired. Told me I had to call Assurant, and all I had to do was give them my number, and everything we discussed would show in their system. "Not to worry". BS!!! I even asked for a reference number and kept saying rest assured, they have everything they (Assurance) needs. So when I called to file a claim, they said I needed to replace phone.

Worst customer service possible. They can never get someone on the phone who can speak proper understandable English, even after you sit on the phone for an hour talking to an AI bot and "waiting in line". UPS dude who came to deliver the package didn't even knock on the door and put a "sorry we missed you" slip on the door without giving the package. Sat there in my living room all day waiting. Both companies say there is nothing they can do.

0 Star for that company. Too much to write. They are saved by the ** workers working in India for cheap pay, and ** working in the Philippines. How do I know that? Cause I got a bunch of them on the phone each month for years, for hours. Change of phone company. Their service sucks; their website is dysfunctional. And high pricing for the worst quality ever. The high speed never works when out of the city; no connection. International calls suck. Unlimited data is a Pure Lie. 0 at every level. Outside the workers in India/Philippines, but your debit card number got leaked too if you give them over the phone.

I would give them zero stars if I could. I was lied to by T-Mobile over the phone. They told me I will not have service fees to turn my phones back on. I reconnected fees and I was told it will not be suspended that I could wait until payday! They lied about that too! I am considering changing to Verizon.

Terrible, switched with them and they offer free iPhones, then they started charging me for the phones saying that I didn’t qualify for the free phones and all they could do was give me the phones half price and didn’t even have the option of returning the phones, after paying the phones I cancelled the account and they still charge me the next month because they couldn’t close the account until the next bill, absolutely the worse company.

The worst. I bought an iPhone paid in full worth my debit card. Returned it because it was bad. Bought a new one. They won't refund my money. They double changed me. I've been calling for 2 months or longer. No one at T-mobile will be responsible at all. This is a shame after I've been paying you guys $500 a month for over 2 years. To rip me off this way. Wow. Shame on you T-mobile.

WARNING!! SCAM ALERT. First of all I won't believe any of these reviews. They are all shady!! Second I had my own phones when I signed the contract with them. My bill was only $100 for 4 lines. After about 4 months my bill started to sky rocket. Havent changed anything on my contract. Now my bill is over $350 after 6 months. I was promised my bill would not change for what I signed up for. Now they are charging me $20 per phone that I bought and came to their store with. I'm so ready to give up!!! This is all the phone companies. I'm sick of all their damn hidden charges. Their own charges they want to add to my bill just so they get their commissions!. Sick of them selling my info. Getting scam calls and text.

If I could give lower stars I would. I changed services in 2024. I moved all of my lines to a competitor. I checked my account, in July of 2026 and noticed that they had been siphoning 70 dollars a month from my account since March of 2024. I called a customer service rep in July of 2026, named Al (probably not his real name), and he assured me he would look into this matter and call me back in week. A week later to his credit he did call me back, and left a message. I called back spoke with another representative who advised that the notes had been entered into my account and they will be working on recouping my money and assured me that I will not be charged again. Then in August lo and behold, I checked my account only to see that T-mobile once again charged me $70.00. I immediately called them back I spoke with another representative who advised that they "were sorry, will fix this and assured that this will not happen again."

I switched 4 phones to T-Mobile in April 2026. I went under a promotion called Switch and save, which pays up to $800 on a phone that you still owe money on. It comes in a gift card. I paid an $1100 iPhone 17 Pro Max off and they never gave me the card. It's September 2026 now. I've been going back and forth with these scammers for months. Then they gave me a credit for $800 strictly for the bill! It's like they made me spend my money back with them, instead of giving me the promotion. They kept asking for all these different request, I kept going back to my previous carrier to get. I can't even see the info on my T-app anymore. This is a scam to get people to switch!!!! Horrible experience! Highly disappointed! I am looking for a different phone service as we speak. This is now a trust issue.

Purchased a Galaxy device through Samsung with a promo for T-Mobile. Several months later after being put off on many phone calls with T-Mobile, my promotional credits were still not applied, I filed a complaint with the FCC. Received a phone call from T-Mobile, they reviewed my account and agreed that I had the evidence that my promotional credits were inaccurate, they would remove the current promotion and apply the corrected promotion and the next week. They indeed did remove the incorrect promotion, but have still yet to apply the correct promotion, over many months now. I'm now paying more than I was before I complained to the FCC. These are dirty tactics, stay away from this company.

So I lost my phone this morning and I’m suppose to get a phone call about a job that will literally save my kid's life due to the benefits it provides, so my deductible is 99$ which I don’t have until Tuesday so all day I been trying to get my phone ported to an old phone I have, the IMEDI is unlocked and the rep I talked over the phone said go to the store and they be able to help with this…. I go to the store and the sales rep says that when they do this at the store it never works that my best option is to call over the phone and do it….

I am writing to formally dispute the continued billing of my friend’s account. My friend transferred her phone service to another provider. Although her phone number successfully transferred, the tablet service was not transferred or canceled. She contacted your company in April 2026 specifically to cancel the remaining tablet service. Despite that cancellation request, your company continued charging her approximately $60 per month.

Was cheated out of offer "friend referral" because my friend was sick and registered 2 weeks later, they took him on but cheated me out of bonus.

I visit one of the T-Mobile stores today at 750 West Nine Mile Road in Ferndale Michigan. This is one of the worst stores that T-Mobile have I experience. Rudeness from the sales clerk and was threatened to be thrown out of the store because of something that one of the workers did. I reported this incident to corporate and it is supposedly under investigation. They never have to worry about me ever step in the foot in their store again, and I am a loyal customer of 20 plus years

TMobile is TMaybe.. Maybe they won't lie to you, maybe they will do what they say, maybe they will give you your refund (which you were told you were getting from day one of requesting to return everything), maybe they won't waste your time lying to you about a refund.. Maybe they will actually escalate items (over 20 hrs on the phone in 1.5 months with only 1 escalation number 2321308006) and maybe they won't disconnect from you when you ask for corporate's information. HAPPENED TWICE TODAY..ONCE BY A REP AND ONCE BY A SUPERVISOR. Leading to multiple repeating ones self and another 2hrs wasted today to get told.. Everyone prior lied to you. And I won't be getting my refund...

I don't know what happened over the past year, but the customer service has taken a massive nosedive. I contacted T-Mobile to have lines cancelled, which went smoothly. One month of no charges for those lines, and then another month and the charges were back. When I contacted T-Mobile, they told me they never received confirmation for the lines to be cancelled. When I showed them the bill, they said it was their error and that I should really owe them for the previous month. After paying over 300 dollars in extra charges, I was told the lines were cancelled. The person who handled the call was smug, saying that it was my fault for not expecting the charges.

We had our four phone lines with T-Mobile since 2019. The billing cycle ran, for example, from July 7 to August 6 of the following month, in advance, according to what they state on their bill. We decided to switch carriers on August 9 and completed the transfer of the lines on August 12. If we’re paying in advance, I think I should only have to pay for the days from August 6 to August 12. But to my surprise, today I received a very threatening letter saying we owe $204 and that if we don’t pay, they’ll send us to collections. I called the company to try to talk to them—I’m willing to pay for the days we used (6 days) but not for the entire month; they should credit us for the remaining unused days, since the service was canceled.

I have been a T-Mobile Customer since I got my first BlackBerry phone when they came out years back. I stuck with them for decades because, at the time, they truly were an amazing company. But something happened along the way, and customers, including myself, began being overcharged, as well as customer service going downhill, causing me to switch companies.

0 Satisfied with T-Mobile. I was holding on the phone at 611 for a Supervisor and eventually disconnected from the call after a lengthy wait. I've been waiting 2 weeks talking numerous times to T-Mobile representatives on the phone for a Full Refund from T-Mobile after going into Store in Mauldin SC to purchase a phone. The transaction withdrew (debited) the funds in the amount of 230.20 from my checking account after trying to process the transaction twice, but the saleslady, Cassidy at the store, said either transaction didn't process on her end.

SCAM ARTISTS, BAIT AND SWITCH, CUSTOMERS BE VERY AWARE! I had to give it 1 star just to post. I've been a customer for many many years. My Galaxy A32 phone became incompatible with T-Mobile service. I came into this store to get an upgrade, and to get a cheaper plan, or move to another provider, because the $55 Magenta and $40 tax incl wifi price went up. The salesman said that the only way to get a phone would be the Essentials 55 2 at $60, and he can drop my wifi to $35 now tax and fees are included, so bill is now $110.

This company will waste your time and money. Tell me why I have paid for insurance for over 10 years with this company from Sprint to Trashmobile and I lose my phone for the first time...$224 for a replacement iphone13...ok. Next, I have to file my own claim....weird. Ok next, they are asking for the type of phone, storage, all this detailed information. Well how is it that the phone showing on my TMobile account is different than the actual phone that I have. So every time I file the claim its getting denied even though I have coverage. On top of that, the denial is tell me I don't have coverage, not that I am filing it wrong.

My workplace covers my phone bill. After a new CFO took over a mistake was made and they had back-charging my phone bill payments in error. After I brought it to their attention, they immediately worked to reverse the back charge. After working with our card company, they told me that they had been instructed to have me contact T-Mobile to have a hold place on my account to avoid my losing service due to the back-charge issue.

I am using 15 years T mobile business service, it happen this time trying cancel the wireless 5g service on june, pay for the July on final bill, they keep charge on August, called service, get the refund, then now received another bill, charge double this time, Need to call again. Never End.

The government department has been extremely difficult to work with. They do not answer phone calls, ignore emails, and frequently fail to activate new devices. I have spent countless hours trying to get phones activated and determine where errors have occurred. Orders are repeatedly cancelled without explanation, and representatives often do not respond to follow‑up messages. On several occasions, staff were promised free phone upgrades, only for those commitments to be walked back weeks later with no clear justification.

Terrible experience, completely impossible to cancel a promotional service. They can find me for billing but not to cancel.

I purchased a 17 pro max some time ago and this is the worse iPhone I’ve had and I’ve had many. Calls drop, texts don’t go through, FaceTime hardly works, I’m not receiving calls. I’ve spoken to Tomblle at least 3 times explaining the same problem. The Rep reset my phone all 3 times. They transferred me to Apple rep. This is the second time they reset my phone. Each time the reps told me it’s many different reset. OK I did each step. That’s 5 calls total plus going to the Apple Store. The first day I went it was a 3 hour wait. I got smart and made appt, still waited about 45 minutes to a hour and he again reset it.

If you can avoid T-Mobile, avoid them. My experience has been extremely frustrating and feels very misleading. I was promised a monthly bill of around $98, but after signing up, my bill ended up being approximately $156 per month. The terms and actual costs were not clearly explained to me before I agreed to the service.

T‑Mobile has managed to destroy 20+ years of loyalty in a single day. My brand‑new phone — barely two weeks old — has been trapped in an endless update loop, shutting down every 10–30 minutes and restarting the same update over and over. Everything worked perfectly until today, and now the device is basically unusable.

Service was spotty so I tried to chat customer service to cancel it. I spent a half hour with the first rep EJ. He spent so long trying to talk me out of quitting that by the time he said he would cancel as soon as I said yes the app got so glitchy that I couldn’t respond. He typed several times and I couldn’t say yes. I ended the chat and it automatically started another one. I told him to cancel and he said he couldn’t because I was no longer verified. I finally gave up on chat and called customer service. 30 minute wait!!! I was not able to cancel service today but I did cancel payment!

They simply don't care about 1000s of 1star reviews. Lousy service, God forbid you try to cancel your service. Getting a transfer code is like pulling teeth!

Don’t get their services, Was on the phone for 4 hours in two days to get my home internet modem fixed, and no body can help and you can’t understand them talking with such heavy accents I am returning my modem and I am switching all my services to ATT these lied to me and gave me a fake ticket to reference just so they did not have to help me

This is a compliance, privacy, security and operational issue T-Mobile committed. I canceled my service on 08/11/26. I ported my number to my new carrier and all was ok until Aug 30th when T-mobile "restored" then "suspended" my line without cause or permission, leaving me stranded internationally without the ability to use my phone. Due to me not being a customer, I am blocked from using T-Life for support and the other option is to dial in...on a phone that won't work because T-mobile reactivated then cancelled my ability to reach them. I am a 14 hour flight from the US. THIS IS HORRIBLE. Time to contact the FCC and also file complaints with other government agencies. If I can't reach T-Mobile online, they leave me no choice but to go online and complain EVERYWHERE. Be aware that you can cancel and transfer your lien to a competitor then reactivate your line/services without you knowing.

15 years I have been with T-Mobile and they have violated my trust. Recently they eliminated my plan and raised by Bill by $12 a month to over $100 for two lines. I switched to Mint mobile for $30 a month for the first year. T-Mobile cancelled my account and shut off my automatic pay so the last $18 for the partial month did not get paid. Nothing works as far as communicating with them. Now they have added an additional $10 late fee. I called in on the 800 number and held for 45 minutes to find out there is nothing that can be done and I need to go to a retail store to pay the bill if I don't want to mail in a check and there is no vehicle to remove the late charge. This company is desperately trying to run off its loyal long time customers.

I am a first responder and I had a discounted plan with them, recently they phased me out of that plan without my knowledge and placed me on a higher plan. I have been calling over 2 months now to get this rectified which it still has not. From the customer service reps to the supervisors lying that they fixed it when it still has not been fixed. This is disgusting behavior from people who ate supposed to be helping. I would not recommend anyone to go with this company. I will be switching to a different company but before I do I will be reaching out to the FCC. This is very disturbing especially for people who are fist responders.

They have been overcharging me for months. $300 $400 bills. I am handicap and called twice and went in person twice. No one but me saw a problem with this high bill.