T-Mobile Reviews

I had an outstanding experience at the T-Mobile store on North Monroe Street in Tallahassee, Florida. After dealing with a very frustrating situation elsewhere, I came into this location and immediately noticed the difference. The store was clean, welcoming, and well-organized. I was assisted by Hussain, and his professionalism truly stood out.

My comments and review are for store #9759 at 10040 Alabama St, Redlands, CA. First, some background. At 73 years of age, I have worked in customer service/project management positions for well over 40 years, in retail and transportation, as well as in the printing industry. The point is, I pay close attention not only to the service I receive, but also to the service provided to other customers, the attitude of the employees, and the way the "business feels." I observed the following: All customers who walked in during my visit were quickly greeted by the staff, even when a staff member was already busy with another customer. AS soon as a staff member had a free moment or finished with a customer, they followed up by walking up to any waiting customers, greeting them again, and briefly inquiring about the reason for their visit to the store.

🌟🌟🌟On 4/8/2026 at 4:07 P.M. I had the pleasure of working with Arthur at T-Mobile, and I cannot say enough wonderful things about him. From the moment we began our interaction, Arthur was professional, knowledgeable, and genuinely kind. The kind of customer service representative that is truly rare to find. Not only did Arthur help me resolve my issue efficiently, but he also went above and beyond by offering smart advice that actually saved me money. He took the time to really listen and understand my needs, and then delivered solutions with patience and expertise that left me completely impressed. Arthur embodies everything you could ever want in a customer service representative. Arthur is attentive, caring, thorough, and incredibly skilled at what he does. He didn't just do his job; he exceeded every expectation I had. It was clear that he genuinely cared about helping me, not just checking a box.

I want to thank two employees at the Old Post Rd location in Charlotte NC. They are "Edwardo The Great" and "Ashley The Angel." Ashley was very compassionate, informative , and understanding. I was dealing with being the POA of my brother who was in a Nursing home. He didn't know his account number or his 6 digit pin. She told me what I needed to do. I appreciated that a lot. You can say she educated me. The previous representative misled me. He had given my brother another plan and didn't tell me I had to come in a T-Mobile store not a Metro T-Mobile to get that new plan.

I've been with T-mobile I would like to guess going on 4 years, always has been beneficial and easy to work with. But I just got the Galaxy S25 like a year or so ago and it has always been in a protective case screen saver on it and now for some reason, the battery seems to be blowing up. Like literally, the battery has popped my phone out of its case the back of my phone now is bubbled out and no longer connected in the middle. Also will not stay on unless plugged in Like why? I have never dropped or submerged in water, none of that.

Ireland location refused to cancel. I have no contract. I owe them nothing for a phone. Received code from Ireland road location and was told to call 800-937-8997 with code and still won't close account. They changed my unlimited to hotspot by which I did not approve. I will file a complaint with the South Bend Police Department. I don't have the phone it is inoperable. I want a refund. Tammy ** South Bend Indiana.

If there was a lower point to give to T-Mobile customer service I would have given them ZERO. Their Rep called me one day to offer me a promotion to get a free phone in exchange for the one I have and just pay for the service. Turned out all a lie. I gave up my paid off phone and was stuck with a $500 phone. When I decided to leave T-Mobile they billed me the balance of $400. I explained the situation to the manager and he simply said, "Too bad," and I should have documentation which I did not have as email nor as a text. Very bad company and will never go back to them or recommend them to anyone.

I called to ask about any available upgrades. I was ready to pay for an iPhone 15, and 37 minutes into the call the guy tells me if I want the upgrade I have to add another line. I hate predatory sales tactics like that. They wasted my time and made me think I was getting a good deal just to try and pull the rug out from under me.

T-Mobile is one of the worse phone companies ever. Customer service is horrible and nothing but liars.. And I've been with them for years and I would never refer nobody to them.

T-Mobile's purchase of UScellular has been horrible. Double billed (one month of service by US Cellular and one by T-Mobile) for the month of May of 2026. Lost our US Cellular 5G Internet because T-Mobile doesn't provide it in our area. Had to get new T-Mobile cellphones. They run hot and freeze up often while the battery doesn't even last a day. Reception is poor, one or two bars and the cell tower is less than a quarter mile from our house. Calls drop. REPEATEDLY. The voice quality is so broken up the service is unable. Unable to access voicemail. Multiple trips to the store, but they are so overwhelmed with customer complaints that we can't even get assistance.