Simply Self Storage
ConsumerAffairs Unaccredited Brand
I didn't have any problems with renting from Simply Self Storage in Carrolton, Texas till it was time to move. I called ahead and asked to pay my bill because I was staying till May 2, 2016. They told me the cost and I came in that day after work and they provided a check. Two months later I get a note from a credit agency saying I owed $61.00. I called the owner and told her and she said that she would get back with me. I mentioned to her that she not only had my phone number and recent address that they could have sent a bill to me before they sent to the credit agency. I would have then at least been able to provide the receipt they gave me so that they could see that I came to an arrangement with the company before I left. As it stands they lost me as a customer. I will not work with a company who tells me one thing and then sends me to a credit agency.
My locker was broken into. I pay for the insurance every month. Since the lock was intact, I could not prove my locker was broken into, so it was doubted if I had a case. After I called the sheriff I discovered the entrance for the burglary. I pointed it out to the property manager, and the sheriff and pictures were taken. Since I was not at fault, my anger is directed at the owners of the storage locker, I lost a lot and the list would be too long. The insurance company would like for me to use my rental insurance, I don't want to. My renter’s insurance had nothing to do with this burglary. I feel as if it's the storage company’s fault.
They gave me a faulty storage unit, which caused me a great loss. I am a retiree. That was a big part of my life in that storage unit. Most of my loss can't be replaced. I worked hard to buy good items before I retired a few years ago. I am currently in a bad mental state following this incident. I am still crying and the incident is a week old. Now I can't call the company and get an answer on the phone. Before we found the entrance for the burglary we talked on the phone. Maybe I am being paranoid. I want this to be straightened out and never happen to another tenant.
In summary: Website had incomplete (false) advertising about cost. Unreasonable charges added on when checking in. Terribly inconvenient access to the indoor lockers. No door stop to hold open the exit door. Dirty hallways. Leaky roof. Restrictions of what can be stored not mentioned on website. They do let you reserve a unit but "that size may not be available on move in". Poor lighting in storage lockers and hallways. Employees not helpful or friendly. Details: I reserved a 5X10 climate controlled unit online at Simply Self Storage in Battle Creek on Oct 3rd to take advantage of their online special of $45 a month. When I checked in they charged me $41.16 for the prorated month until 10/31 but then also charged me $9.35 for Safeguard Prot and an administrative fee of $24 and I had to buy one of their special locks (only good at their units) for $16.95 and tax $0.96 so my total was $91.46 instead of the $45 I expected.
If I didn't have to catch a plane the next morning I would have left right then. I unloaded my 5X8 Uhaul trailer into the space that was not quite 5 ft wide. The locker was inside a maze with no easy access to the parking area. There were no dollies to borrow to make it easier. The outside door to the parking lot was smaller than the locker door so items you removed from the locker had to be readjusted. And then it turned 90 degrees immediately outside to go sideways down a ramp instead of directly into the parking area. The door was on a closer and the only way to keep it open was trying to wedge it open with some broken pieces of concrete which were in the way trying to get stuff through the door.
The locker did not have a light and the ones in the hallways were not effective and kept going off because they were on some timer so I had to use a flashlight. They said I could not leave canned goods in the locker because they were afraid of bugs (with can openers) so I had to move those into the trunk of my car. They did have plenty of dead bugs in the hallway which were not clean at all. When I came back I planned to move out on Nov. 1 but fortunately called because they said I had to have my stuff out by the 31st or I would be charged for another full month (not prorated). When I arrived the "climate" was certainly different from that in the office up front.
When I unloaded my stuff again through the maze and with the door hassle I found that the roof had leaked on some of my stuff. The mildew ruined two pillows and two sheets. Of course I did not realize that until I unloaded my trailer since I couldn't see what had become wet in that dark locker. The staff was not pleasant either when I check in or out. I had to demand a receipt three times (which they did not want to bother giving me) to show I was out on the 31st so I would not get billed for another month.
My experience was great working with Simply Self Storage in Fort Walton Beach on Harrelson Drive. The property manager, Amanda, was very friendly and did her best to meet my needs. She contacted tenant that was scheduled to move out that day of larger unit that was needed instead of what was available so that I may move into it. She ensured that I received a military discount. The facility is very clean also.
I got enrolled indirect payment method and for that proof I got email confirmation. But Sept 5/17 I get a phone call from the storage unit saying I didn't pay. I look the price is $5 increment and I checked my last month email and I find out I was already enrolled but when I was speaking to the store clerk who is so unprofessional. Anytime when I make a phone call she told, "Unfortunately you didn't enroll." I did mention I did. But her answer was, "If you did it would happen and everyone does?" Very sarcastically. I have email proof and they are making extra money by delaying and automatically un-enrolling me.
- 964,102 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
On auto pay each month... Notified of my moving out and was promised my cost would be pro-rated for the month. Moved out on aug 8. Paid for month of August in full on aug 1... Called facility 2x to find out move procedures and was told by 2 different individuals. And they promised adjustments would be credited to card on file with auto pay. Now refusing to refund monies due me and also advised to call corporate. But you can never reach anyone in corporate. Scam when moving out... I will never refer or rent from any. Simply self-storage.
I rented a storage unit from Simply Self Storage for my motor home in November of 2026 paid thru January of 2017 and removed the unit on Jan 19 2017. Informed the office and in March was contacted by the Narcoossee branch and informed that I owed rent. I explained the situation and was assured that it would be taken care of. When my wife and I returned home at the end of May we found a letter from a collection bureau stating that we owed $191.01.
I called the Narcoossee office and was informed that I had to send an email to corporate. I could not find an email for corporate for Simply Self Storage. I called corporate and spoke with an answering service who said that would have to communicate my request to corporate, they had no email or direct # for them. We have an excellent credit score, which now may be ruined by a shoddy company that I do not owe money to and cannot communicate with. Please be advised not to use Simply Self Storage. Please call me or email me with and other actions that I can take.
Steven is an employee at the office at 44th and Sheridan, where I had an emergency on Friday, May 26. Furniture delivery people had not arrived as promised, and I had an imperative appointment an hour after my promised delivery time. Frustration! Steven accepted the cash payment for the delivery people and the key to my unit. He facilitated the delivery, paid them, and even helped them w/ the heavy piece. I returned in a couple hours and retrieved my key from the smiling Steven. Thank you!
I rented a space #317 from Simply Self Storage 1903 Columbia Avenue, Franklin, TN 37064 from www.simplyss.com. When I got there with my items to store the attendant told me that I should look at the space first because it was a corner spot and that the unit size did not actually reflect usable space because of the way it was designed with pointed corners. We agreed that our items would not fit and requested a refund. Since then, I have called each week asking about when to expect a refund and have been told the same thing each time "we have requested from our district management and are expecting a response any day". It has been 7 weeks now. This is not acceptable. I am getting nowhere with my refund and would appreciate any assistance or advice.
On February 1, 2017, I went to Simply Self Storage on North Watkins St in Memphis, TN to pay for my storage unit. In January 2017, I had an issue with the old storage unit 294 that had a quarter size hole in the ceiling. This hole in the ceiling caused rain water to find its way in to soak half of my items within the storage unit. The former manager had seen what happen and permitted me to move my items to a more secure unit without any known discrepancies. However, without me being fully attentive when paying my storage bill, I paid for storage Unit 294.
After reviewing the receipt, I realized the mistake and on February 2, 2017, I brought the error to the attention of the current manager, Ms. Kate. Ms. Kate was not only professional, but very helpful and solve my issues. I would recommend that should anybody need to rent a storage unit, give simply self-storage on North Watkins in Memphis, TN a try. They are affordable, work with the customer and treat you with respect. Kate, the manager gets a five-star rating from my experience.
They stole my belongings and sold them to my daughter's boyfriend!! I rented a unit in August 2015. Fell behind in November due to illness. She contacted the person on my account but I got no messages. Claims a letter was sent but never received, no email, no registered letter. I found out that my daughter's boyfriend purchased my unit from them. The he/she that manages the facility is very rude. I have spoken with customer service 12 times in the last two weeks who promise to have a district manager call, still waiting. Am filing suit in small claims against them. My whole life was in there and memories of my father, late husband and all 9 of my children. My daughter, her boyfriend and this person at the facility conspired to do this. I wouldn't be surprised if the manager didn't get some of my things as she told me she and her girlfriend buy auctioned units!! Shameful and illegal practices at SSS in Dearborn.
Wrongful and deceitful sell of personal belongings (I.e., photos and documents)/household contents. Storage operators remove valuables before takings photos of the contents within a storage unit... For inventory, along with the allocation of fees to become collected outside of the minimal amount due in this matter. The TN Deceptive Trade Practices Act was very much so abused in this case. The most current dates (October 2016), letters, and communications were overridden seemingly by the mere fact of having the authoritative title because with the October 2016 notifications for which I received (one by mail) written on 10/6/16 (received by 10/12/16) asking for me to come in for arrangements and then another deceptive letter given to me via in person on 10/31/16, because I went to the location to pay for my unit and retrieve my items.
At this moment is when I learned that my things are supposedly no longer there. The letter on 10/31/16 is dated for October 5, 2016 and stating that an auction shall take place within thirty days of the date on the notice... Being 10/27/16. Mind you, if a notice is dated for 10/5/16, then a thirty (30) day auction to begin will not be 10/27/16. My things, my life photos of my children and family were taken in mischievous means.
The information on the letter is as follows: "Unless the balance is paid in full within 30 days from the date of this Notice, the personal property stored will be advertised for public sale and sold to the highest bidder via online auction at www.storagetreasures.com. Online bidding Wil begin on October 27, 2016 3:00 PM and will continue until October 20, 2016 10:00 AM. If no person purchases the personal property at auction, it may be sold at a private sale or disposed of. Also, your stored property may have been relocated to a suitable location at the facility."
Clearly, BBB... You may see above that Simply Self Storage is manipulative, confusing the clients with words/dates game, and are committing wrongful acts underneath any. My desired resolutions should be that I retrieve all of my belongings back in full... Especially our sentimental, lifetime photos, candy documents. I am told by the manager (Susan **) that she is friends with the supposedly buyer of my unit & that he'd have no problem returning my items. Susan bragged on how well kept/organized that my unit was, noting my items in boxes, New grill, & large container filled with photos/documents, that it shouldn't be an issue of return. BEWARE!!! STAY AWAY FROM THIS PLACE! The folk are fictitious and nonchalant to the CORE! Options to sue, too. Copies of the misleading letters to me are available. The past partial payments and account recovery are no bearing to the current (October 2016) matter and foul sale/auction of our items.
This company just took over the storage facility, and I came on during the transition. The initial customer service experience was contributed to them being a new take over, but as time progressed, I realized that it was just a terrible company. Their policies add late fees after one day of being late, and, even though I did not experience it, their lock down policy is strict and almost immediate, if you're late on your bill. I overpaid one month, coincidentally the same month I gave notice, and they refused to return my overpayment, citing that their policy states no refunds, under any conditions.
I explained it was not a refund but a reimbursement, and they were still rude and refused to return my $65 overpayment. They finally "agreed" when I went over their head. Then they stated I would get it back after I vacated the premises. I am currently fighting with them via Better Business Bureau. We shall see what the outcome is, but it has definitely NOT been worth heartache and frustration. I will never use this company again, nor will I ever recommend them to anyone.
I was in need of storage space and after looking at several different locations I chose to rent at the Simply Self Storage located on Grand River. This location was a bit out of my way but the outstanding customer service I received from the manager Lisa was one of the reason I stored there. Very clean and you can drive into the building. I highly recommend this storage facility.
Recently, after the death of my mother, I forgot to pay my storage. I was only one month behind when my son got a phone call telling me to call. I got online to pay the bill but was locked out and had to go into the office. When I got there, I was in total shock at the amount. My monthly storage fee is $96 plus $9 insurance but was informed that I would have to pay $400 and another $17 because they had cut my lock and put theirs on. I received a letter dated July 19, 2016 on July 23 telling me I had 10 days from the receipt of the letter to pay or my items would be put up for auction. I was charged a $70 auction fee, a $50 Advertise Auction Fee and a $50 Default Notice Fee for an auction that was to be held August 10. I went to the auction site for my location and failed to see my name there. My question is how they can charge these fees before the auction?
I have had my storage for 3 years. It wasn't until the company I had originally rented from changed to Simply Self Storage, that I had any type of difficulty. I don't think that customers should be blindsided because Simply Self Storage owners want to participate with places like Storage Battles. Are those exorbitant fees even legal? While I have paid the $400, I do plan to do some research to possibly recover some of my fees. To my Default Lien Notice, says that I have been "continuously in default for over 30 days." I was late once before and only had to pay $25. Now it's $120? A big hike!!!
I have a unit at the Chelmsford Mass location. This company is by far the worst to deal with. They have increased the price so many times and half of the lighting in the place doesn't work. They will lie through their teeth and tell you they are the cheapest around but I found at least a dozen places that are half the price for the same size unit. The website will tell you it has 24 hr access but in reality you can only get in until 10 pm. They also have the worst customer service around. I will be taking my business elsewhere and I advise anyone who reads this to do the same.
I rented for almost three years (units 1057, 1064). The onsite staff is very good at Finneytown OH/North Bend Road facility. I always got good service. The facility is clean. The climate controlled storage room still got over 85 degrees and very humid in summer. The back wall leaked water occasionally. There was one time the gate was broken for 2 days and no drive-in access was possible but you could walk in if manager was onsite.
My complaint is about lack of full disclosure of financial terms upfront and the vacate policy. It is IMPOSSIBLE to get anything in writing about true charges until you actually rent a unit. Not disclosed initially is that insurance (about 10% upcharge) is REQUIRED. You are charged a monthly fee (!) to put the monthly payment on autopay with a credit card or bank payment transfer. Vacate policy is described glibly as "10 days notice". That is inaccurate: rent is paid on the first of the month and if you give 10 days notice on the 2nd of the month, you still must pay for the entire month - there are no prorated refunds of the excess rent.
The financial terms are not clear or transparent. They are not available on the website. Everything is in literally tiny fine print on a contract which is so lengthy and obtuse and NOT PLAIN LANGUAGE that I would bet no one takes the 1 hour necessary to read it. I cannot find anywhere in writing the "no prorated refunds policy". (Below in the Order number box I put my former unit number.)
First let me tell you I had my unit here for almost 6 years. They change managers like a clean person changes underwear. The best one they had who was there the longest was Mike. The manager there now, or at least earlier this year, lied to me, my brother and my friends. I never got a letter about the auction date for my unit. My brother was lied to over the phone about making the payments to save the unit. My friends wanted to bid on the unit in the auction and it was not listed during the dates they were told it would be. They mailed me a check for the amount over the amount paid from the person in Ohio who got my belongings.
I am writing to the corporate offices, AH Property, and the Attorney Generals of both states involved. They were on the news for being crooked after my unit was gone. They just think I went away silently. I am not done with them and I am telling everyone to take their business elsewhere. They are a private owned company and act like heartless corporate company.
I had a storage unit in Cliffwood NJ. It all started out friendly. I had to get a storage unit because the bank came and knocked on my door. They were indicating that they were going to take the house right after hurricane Sandy. I was working at the time trying to get out of that house. But with all the bills I just wasn't making enough to move out. So I took my things to Simply Storage so that I could at least have piece of mind that if I had to move quickly my things would be safe. But then as I was working two jobs and killing myself Simply Storage kept raising their rates. They didn't give me a courtesy call to remind me that the rates were going up. They just automatically withdrew it from my checking account.
When I finally realized it on my bank statement. I called the location. I was upset but the woman explained I had signed a contract. I also told her that it would have been nice to give me a reminder. I told her I can't deal with the payments they are way too much. If there was something she could do. I was paying so much and wasn't gonna be able to deal with the rates going up. Then I lost my jobs. I called again. There was no light at the end of the tunnel. Nothing got resolved.. No one called back. My credit card was hacked. And in that pay period I was given a new credit card. I also had an ex-boyfriend causing me problems too. I had to change my number.
After Simply caught up to me with my new current number she was rude and nasty to me. So I made a choice right then and there. I told her "that's it." I've been through too much in the past few years. Mentally and physically exhausted, I said "that's it. I'm getting my things." And she agreed over the phone that I could get my things and be done with the nightmare payments. So I would be done with paying $200 a month. I could breathe a sigh of relief but not for long. Then came the abusive letters telling me they were going to put a lien on my rental til I paid in full. They attached insurance which I don't remember agreeing to and late fees and default fees. For months. After being charged for months at a rate that for some reason couldn't be reduced.
So now after a year they are still charging me. I tried calling corporate. I tried getting help. I've made a lot of phone calls trying to get help. It seems like no one can or will help me. I can't bring myself to even give a start up above. This company should really appreciate the fact that sometimes people lose their jobs and can't pay. If I took all my things out and called, gave notice within the four days that I was told why should I pay... Why do they get to charge me for something I'm not using. After I spoke to this woman and told her I couldn't pay. Told her I was getting my things. Left the unit empty. They still want money... To be honest I'm gonna seek legal help. This has upset me so much. This year for me hasn't been and these threatening letters to pay only cause me anxiety.
I rented a storage month to month. I had a problem with my unit. I contacted them bunch of time. Never got the problem resolved. After dealing with the issue for about 3 month, I told the manager I am done with them. I packed my stuff and left. After couple months I checked my credit and they put in my credit that I owe them 1100$. First thing if I was late they would have never gave me my merchandise that was stored.
The facility used to be owned by A-Plus Storage and they were bought by Simply Self Storage in August 2014. We got a letter on August 14, 2014 informing us of the ownership change and new payment structure. We received a call in October letting us know that our payment was due shortly after they were bought by ** (the local site manager). I went to her office with our proof of payment showing that we paid in December of 2013 for a full year in advance with two months free rent thus making us paid in full thru March 22, 2015. She was not aware of this, but made copies of our payment records to get with her upper management. Then in December of 2015, I received another call from the new site manager (**) stating that our payment was late and that we needed to make payment.
Again, I went into the local office to meet with her and document our payment record and that we weren't due until March 22, 2015. She conferred with her District Manager by telephone and they finally said that we were paid thru March 22, 2015. At that time, I inquired as to what our future rate structure would be and they stated that since we had to come into the office on two separate occasions to verify our payments that they would keep our rates the same and offer one month of free rental if we paid for a full year in advance. We agreed to this and thought everything would be fine until our payment became due in the spring of 2015.
When the first week of April came, we received a phone call stating that we were late on our payment. I went to the local office on April 14 to express our apology for being late (we weren't invoiced and since we have always paid for a year in advance, I didn't have a bill pay reminder set-up). The local office personnel on that day stated that ** was at another store and wouldn't be back for two business days. I stated that I had come in to pay for the one year in advance and they didn't know anything about our agreement at the previous rates as Simply Self Storage had raised our rates 11.17% on our unit. I asked her to call ** and she did. ** then stated that she had a new District Manager and that she recalled our agreement with her previous District Manager, but would have to get approval from her new superior as her hands were tied.
She left a voice mail with her new manager and stated that she would follow-up with me the next business day. ** contacted me on April 17, 2015 informing me that her present District Manager stated that isn't the policy of Simply Self Storage and therefore wouldn't honor the previous commitment. I went up to the local office on the 17th of April and spoke to ** in person. She recalled our previous agreement (another employee was present as well) and stated that her new manager wouldn't honor the agreement.
I asked for her District Manager's superior and she gave me the corporate phone number. I called that day and made a complaint. On April 18, we received an email from the present District Manager (**) stating that this isn't the company policy. Thru a chain of email correspondence of which I can attach, we could never reach a workable solution as the principle of the matter is to honor your commitments. Very poor leadership!
I have had a unit with this company since 2007. My rent over the year has gone up $56.00. I am now finally able to move out and my fiancé and I just bought a home. They ask for a 10 day notice. I gave them a 3+week notice and they still wanted the month in full. I said I would like a prorated amount. They said that they do not do prorated amounts. I said then I will just move out what I want to take and they can keep the rest. They then told me that I will be fined for "cleaning up my trash". I said “that’s funny because when I was late on a payment 2 years ago you wanted to sell ‘my trash’.”
I then asked for the corporate number and the property manager said she didn’t know it. I then asked for her boss's number and she said “I can't give it to you.” The Regional ended up emailing me twice and I repeatedly asked to speak with her on the phone and she has refused to call me. AWFUL PLACE TO RENT FROM AND AWFUL CUSTOMER SERVICE!!!! RIP OFF!!!!
Breton Road Kentwood, MI - We went to inform of our plans to vacate at office. She said my bill was past due. The bill in my hand said it was due that day. She threatened to ruin my credit and had me on video if I left with my contents and didn't pay, it would be stealing. She walked down to unit minutes later after my nephew arrived, stating we let him in an exit (which there were no signs indicating this or that we broke a rule) and she had called the police. She said she changed the code to get out and we couldn't leave and the police were on the way. She then said we had 5 minutes to leave which made no sense.
We loaded our things and were able to get out with our code but she was waiting in her car for us to leave. She followed me and at a stop light, pulled up next to my car and made a face at me.The six family members there will spread the word any way we can to educate others about this company. I have also reported this to the corporate office.
8 months of rent on two storage units are being kept on our month to month lease agreement. This company is very unfriendly to those customers who PREPAY rent. They refuse to refund unused money when leasing month to month. Who does that??? Companies who do not care if they keep a customer does that. When asked if I could sublease the 8 months that we prepaid (since we no longer need the space) and was told very vehemently that it is illegal to sublease per their contract. The space is always filthy from the sprayed on fireproof insulation that continuously falls down. I would NOT recommend doing business with this company.
My rent was $100 seven years ago and every year but one they raise my rent. NOT everyone though. I talked to a guy who had two jet skis in his unit for five years and only had his rent raised once. When I fell behind, they cut off the lock to inventory tournaments for potential auction. I had a 1500 sq" house and hurriedly moved all my household goods into their facility for $99.00 a month. In knowing how much stuff I have & the difficulty involved in moving it, I feel they are unfairly targeting me and others in a similar situation for extortion of rent. EVERY January but one in six or seven years. The guy with the jet skis could hook up his gear & be cleared out in minutes so his rent isn't raised every year. It would take me days to load out and I feel it's greed at the most despicable level to those least able to afford it and have initially, politely (the first three times) told them my feelings and I'm sure they look forward to my reaction every year. They used to give you a $50.00 credit if you recommend someone but the greedy bastards lowered it to $30.00.
No matter though as I have told them that when someone asks me about where to store their stuff...I say ANY place BUT Simply Self Storage. I was paying about $112.00 total the first year and now I have to pay $165.00+ due to "their need to occasionally raise their rent" and they also charge me a dollar to allow me to pay online and GIVE BUCKS to phone in my payment. I have no clue what their late fees are y hear days but I'm sure it's over $20.00 because I not pay late again because I feel a class action lawsuit would be ideal to adjust their (I feel) criminal behavior. If they raised my rent and didn't raise EVERYONE else's...that's selective extortion. I would love to be part of a lawsuit to bust their. It absolutely infuriates me every time I have to pay them.
I went in to the office the day 8/25/14 to fill out my contract, after holding a unit online. I told him that I would be moving in the next day and I already had a lock. He said "That's fine just come into the office when you bring the movers and I will take the company lock off for you." The next day at 1215, I arrived with my moving company. I went to the office and there was a sign on the door that said back at 1300. My movers and I waited at my storage unit for 30 minutes and I was being charged by the moving company. Both I and the company kept calling the phone number and it would go to a voice mail.
Finally they picked up and the guy who I worked with the day before came out to take the lock off. I asked him if they were going to pay the money that I wasted waiting for him and the "manager" to come back from lunch. He just walked away and told me that I would have to speak to the "manager". I went into the office and the manager would not even acknowledge me. We started talking and I DID raise my voice, but did NOT yell. She refused to give me Corporate's number. I had to look it up on my phone and talk to them.
She sent SOMEONE an email while I was there. I got a call back later from a man CLAIMING he was from corporate office and that it was my fault that I didn't call before coming to the unit, EVEN THOUGH THE OFFICE HOURS POSTED ON SITE AND ON THE WEBSITE SAY 0930 - 1800. THEN HE THREATENED TO CALL MY MILITARY COMMANDER FOR MY BEHAVIOR IN THE STORE! He said I was yelling at his employee and that I was cussing at her and calling her names. He also would NOT GIVE ME HIS NAME AND CALLED ME ON A PRIVATE PHONE NUMBER. Then he told me I could come and get my ** out of the unit if I was unhappy. He also told me that there was no one else I could talk to about the situation because he was in charge of Texas and Georgia. He then threatened me that if I was to take this to court, he had corporate lawyers and he would win.
Simply Self Storage Barnegat, NJ - This place is filthy! Every time I went to collect something, the hand cards were nowhere to be found. Asked about it in the office and I got a shrug of the shoulders and was told I'd have to search the facility for one. "Customers move them" was the response. In my mind I was paying $130 a month to have full use of the facility, including the hand carts. Why should I have to run up and down the aisles of this complex and up and down on the disgusting filthy elevators to look. Management sits in the office on their duff and does nothing more than collect rent! By all means, SKIP OVER THIS JOINT.
I attended an auction at the Riverside location in Macon, GA on the 23rd of October. There were supposed to be 13 or 14 units sold. There was no reserve placed on these units. The first unit sold for 25 dollars, the second unit sold for 250 dollars. The district manger whose name I was told is Tony ** got angry and said if nobody was going to bid on them, he was not going to give them away. He stopped the auction then. I feel that he wasted my time and cost me and the company money!
I had been with this storage company for over eight months. I had never missed a payment, neither was I ever late. I had scheduled a move out on September 10, 2013. On September 1, I went into the office to ask for the price that it would be to move out on the 10th. I was told I would have to pay $45.69 and that that balance will remain the same until the day of the 10th. When the 10th came, I was told that my balance was $70.26. I could not understand this but the lady said that I was being charged a late fee??? I told her ,"You told me three times that the balance would be $45.69"??? She told me that the balance was because I did not pay the $45.69 on the day of the first!!!???
I was like, "Why would you not tell me that on the day I came in which was the first???" So I ended up having to pay her $70.26? The date of the 10th, I mistakenly left the lock on the storage accidentally and they stated that they Reached out to my email address but could not get in contact with my email? They stated that they sent me two mailings that I never received??! They also stated that they called my emergency number and no one answered???!!! Finally, I received a postcard that they stated they mailed two weeks prior??????!!!
I ended up having to pay them another $106.81!? They charged me two late fees and one month! $24 and $15. As a consumer that has never been late neither missed a payment, I felt used and abused by this company. The manager of the company basically told me that there was absolutely nothing I can do about it except pay the money with a smile... If you are considering using Simply Self Storage, I urge you NEVER GO TO THIS PLACE, EVER! It's just not worth it :(
I have 2 storage units with Simply Storage. I placed all of my daycare furniture there after closing down. I kept it because I planned on reopening. Simply Storage has been receiving from my bank 3 or 4 checks a month for $192.00 each. It took me a while to catch this as I am very busy and do not always have time to reconcile my accounts. Simply Storage did not inform me of any overpayments. Instead, they sent me a letter stating an increase in monthly rent. My bank may have recently contacted them because I have received a 2nd letter stating that one of my units had a missing lock that they have just replaced and that I should get a new one. How convenient!! I believe they have accessed my unit and God knows what they may have done with the contents. I plan on taking this to my attorney and possibly suing them. Anyone with similar experience, please call let me know. Thanks!
Simply Self Storage expert review by ConsumerAffairs
Simply Self Storage offers self-storage facilities in over 200 locations across the United States. They work with consumers on a budget offering various rate options and deals.
Unit size: Simply Self Storage offers eight different unit sizes ranging from 5 feet by 5 feet to 10 feet by 30 feet. The smallest unit typically holds the contents of one room, while the largest can contain the contents of a four or five-bedroom home.
Moving supplies: Consumers who need to purchase moving supplies can do so through Simply Self Storage. They boast great prices for things like boxes, locks, covers and bubble wrap. They even offer truck rentals and moving help.
Service areas: Simply Self Storage facilities are available in over 200 locations across the United States. Consumers can go online for a full list of cities and states or type in their zip code for the nearest facility.
Deals and rewards: Simply Safe Storage offers specials for renting storage units. Consumers can type in their zip code online and view current deals. They also offer a referral reward of $30 of the next month’s rent for referring a friend.
Mini storage: For consumers who don’t quite need a full size unit, Simply Self Storage offers mini storage. Mini storage is a big money saver and consumers won’t feel like they are wasting space in a larger unit.
Best for: Consumers on a budget with any type of storage need.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Simply Self Storage Company Information
- Company Name:
- Simply Self Storage