Simply Self Storage

A little over 6 weeks ago I visited my unit at Simply Self Storage on Fisher Rd. and saw that someone else had put a lock on my unit next to my lock, locking me out of having access to my belongings. I notified the manager that there was someone else's lock on my unit and she came out to inspect it. We observed a unit two doors down that had the door open and was empty. The manager stated that they had probably put their lock on my unit as a joke when they left. She then told me it would cost me $50 to have the lock cut off by their contractor. I asked to look back at the cameras to see if we could see if the person could be identified. The employee stated that the cameras only captured back the last two weeks and that it would be pointless to review the video. I told her I wasn't paying for the lock to be cut off. There was no word following this until I had my bank decline their charge.

The manager will call, send mail regular but call it certified and the letter will say she auctioning your things in less than 5 days and raise your rent 60.00 in 3 months. Putting letters on your unit and they won’t ever give you corporate's number to report them for the fraud, the place was getting dirty, main gate gets broken, she will cut your lock when you're not 2 months late, she’ll try to get more money out of you. This place was terrible and I had a bad experience and they won’t listen to you. Please Don’t go here.

I've used this storage facility for over 3 years. I had a huge RAT enter my unit and destroyed a lot of my items that I had to throw out and I did not receive any compensation for. Then they had a "incident" where they turned on their fire sprinklers and water flooded my entire unit. I had to throw out half of the items in my unit. I lost a lot. Things that had personal sentimental value to me. All I could do was cry. They had no sympathy or apologies for it. All they did was try to sell me on a new unit.

We have had a unit here for almost a year and we will NEVER rent from this company again. The current manager and personnel are rude, mostly unavailable during business hours, opportunistic, deceptive about fees and charges them unnecessarily. These people are unprofessional and will charge fees for everything as well as increase rents consistently. The communication at this location is terrible and the district manager is not qualified to be a district manager in our opinion.

After a few months of storing my household items while looking for a new home I was hit with an almost 30% increase in my rental fee. While at my storage unit I discovered everyone was hit with this increase. No explanation. Times are hated right now with Covid and I could understand an increase but doing this at this rate in December is nothing but greed! You are not able to talk to anyone about it either. Employees say it was a corporate decision and you will have to talk to them. Which is impossible because it leads from one shell company to another.

Simply Self Storage bought out Security Self Storage this past summer. I had a unit there for over a decade. They took out of my account over $500! I’m on auto pay. Never ever bad a problem with other company. Here it is January & still they have me locked out. Couldn’t get my Christmas decorations out. They have taken money out none of which was my rent. They are rude & hardly ever in the office to talk to. Do not return calls. Do not correspond with postcards like they said they did. I even went in & paid January ‘s rent. Still locked out! I’ve more than paid. I’ve overpaid!! I am so upset about this. I’ve been cheated disrespected & lots of overdraft charges. Even my bank Chase sided with them.

The employees are creepy and rude, and they ripped us off. The storage unit was closed without warning because it was still empty without a lock. It took us a few weeks to start using and when we went to access our unit (which we paid $60 for less than a month prior), we couldn't get in the gate. I called and they said we no longer have an account and there is a no refund policy. We are getting a unit somewhere else based on this poor experience.

I came to the US back this September after a 4-month trip abroad to discover that Simply Self Storage put up all of my belongings, which is 80% of what I own, for an auction because their representative forgot to give me in May an autopay form. We got one written notice from them. I didn't notice missing monthly charges on my Visa. They recorded my alternate phone number wrong. I found one voicemail from them (they said that they left one more voicemail). I also sent them an email in May with my renters’ insurance that has the alternate phone number correct and has an additional contact phone number abroad.

This company is crooked. You sign a rental agreement that is above the advertised price as it is. Then each month they send emails saying you're not paid in full. Each email is asking for a different amount. They try to push you to use their pay site. It's the only way to avoid fees they claim. I won't do it because I don't want to give a crooked company access to my credit card. My location's Facebook page blocks negative reviews & the main company page doesn't allow reviews. That in itself is very telling. If you're in Grand Rapids Michigan rent from Northwest Storage. They're an honest company.

My name is Daniel **. I am leasing a 10x25 climate controlled unit at Cocoa FL location. I moved in on May 28th 2019. I used professional movers and have $20,000 in items. All of management knew that there was now cooling in the unit and I have been there 5 times since I moved in and have been lied to and been shown that no one has respected me and my business. Even the regional manager on Friday June 14th 2019 did not care, he told me I had to wait another 5 days.