Northern Moving Systems Reviews

Amanda,

We cannot thank you enough for this wonderful review. We're so happy that we made things easier for you with our processes. We work as hard as our we possibly can in each service in order to leave our customers satisfied. If you ever need us again in the future, all we have to do is give us a call. We thank you so much for your business and we wish you the absolute best!

Joan,

We sincerely appreciate you taking the time to submit this excellent review. Our team works efficiently due to their exceptional skills and extensive training. It brings us great joy to know that you were satisfied with our services. Should you require our assistance again in the future, please do not hesitate to reach out. We are truly grateful for your patronage, and your kind remarks hold significant value for us. Wishing you all the best!

Melanie,

We appreciate you bringing your complaint to our attention. An internal investigation has been conducted. We can confirm that nothing was stolen from your shipment. We are currently searching for your mirror and regret that it was misplaced during the shipping process. Today, we will be inspecting our warehouses in an effort to locate it. Once found, we will promptly send it to you at our expense. We sincerely apologize, as incidents like this can occur within the industry. We strive to do our utmost in situations like this to find the missing item and ensure it is returned to its rightful owner. However, your complaint includes statements that are inaccurate. We have attempted to contact you without success. Additionally, we have referred your case to a mediator in hopes of establishing communication. He has made calls, left messages, and sent emails, yet has not received any responses. We have never attempted to dissuade you from filing an insurance claim; in fact, you have already submitted your claim with us and are simply awaiting reimbursement. You will receive your reimbursement once your claim has been processed. Our local agent, who handled your services, is reputable and has successfully assisted us on numerous occasions. Since you filed your claim, you have not cooperated or communicated with us. We have left messages that you have not returned, and you have not responded to our emails. Your review contains some false statements, which may explain your reluctance to engage in communication. Once again, we apologize for the misplacement of your mirror and assure you that we are actively searching for it. It is never our intention for any client to feel dissatisfied. We encourage you to reach out to us so that we can work towards a satisfactory resolution. Please contact us so that we can address this matter. Thank you, and we look forward to your prompt response.

David,

This kind review that you posted means so much to us. We thank you so much for this kind gesture. If you ever need us again in the future, we will be there to assist you. All you have to do is give us a call. We thank you so much for your business. We wish you the absolute best to moving forward with your life. Thank you so much!

Dear Burgic Adams,

We sincerely appreciate you taking the time to commend the services we provided. It brings us great joy to know that you were pleased with our work. Each time we receive a review like yours, it reassures us that our team is performing exceptionally well. Should you require our assistance again in the future, we will be readily available. Simply give us a call. Thank you once again for your patronage.

Robert,

We can't thank you enough for filing this great review. Thank you so much! We are happy that you enjoyed our services. If you ever need us again in the future, please give us a call. We will be more than happy to assist! Thank you so much for your business and your kind words.

Denley,

Thank you for the gracious gesture in posting this wonderful recommendation of our company. You are extremely kind to do so. We appreciate your business. If you ever require moving services in the future, please give us a second chance to impress you. Thank you again, for your kind words.

Ava,

Thank you for filing this great review! We are happy that you enjoyed our services. If you ever find yourself needing another mover, please don't hesitste to give us a call. We appreciate you!

First of all, we would love to thank you for taking time out of your schedule to post this wonderful review. It makes us so happy to see each one of our customers report a great service. If you ever need us again in the future, please give us a call. We will be happy to help! Thank you so much for your business.

Thank you for filing this wonderful review. We truly cannot thank you enough for your business. If you ever find yourself needing another mover in the future, please give us a call. Your kind words mean a lot. Thank you so much.

Thank you so much for the nice things that you have said about our company. Taking time out of your schedule to post these nice words about us means a lot. If you ever need us again in the future, please give us a call. We can't thank you enough for your business and your kind words.

You enough for taking time to file this wonderful review. It makes us happy to see that our services impressed you. If you ever need us again in the future, we are here for you. We thank you for your business and your kind words.

Thank you so much for this wonderful review. We are so happy that our crewmen impressed you. We are truly proud of our packing teams. They do a wonderful job for us. If you ever need us again in the future, we have you covered. Please just give us a call. Thank you so much for your business.

Thank you so much for your kind review. Taking time out of your busy schedule to post these nice things about our company is very heartfelt. If you ever need our help again in the future, please give us a call. We thank you so much for your business and your kind words.

Craig,

Thank you so much for filing this wonderful review. Our reviews are one of the tools in which we gage our success. If you ever need our help again in the future, please give us a call. Thank you so much for your business and your kind words. We all wish you the very best.

Ivy,

Thank you so much for filing this wonderful review of our company. Your kind words are truly appreciated. You were a pleasure to work for. If you ever need us again in the future, just give us a call. We truly wish you the absolute best!

Darren,

Thank you so much for having confidence in our company. We truly appreciate this gracious review that you took time to post. If you ever need us again in the future, all you have to do is give us a call. We truly thank you for your kind review and we thank you for your business!

Elena,

We are so sorry that you were unsatisfied with our services. We would like you to know that we did not subcontract out your service. We employ agents just like all other national moving companies such as Allied, Mayflower and United. We operate no differently than the largest moving companies in the United States. The reason that your cost increased, is due to the fact that you added a lot of additional items during the pickup process for shipment. It displeases us to learn that some of your items arrived damaged. We have provided you with a method in order to file an insurance claim. We are sure that you will find that process to be satisfactory. It is upsetting to us to hear that you think that our reviews are fake. We have a lot of good reviews, and we have a few that are negative. We attempted to outsource your complaint for professional investigation, but you refused to cooperate. Instead, you expressed dissatisfaction with that process and labeled the investigator as a fraud. We realize that a circumstance involving additional inventory added that during the pickup process increased your invoice. That is the reason that you have said the things that you said in your review. We understand that you're angry. No one likes to pay more. We charged you correctly according to the items that you shipped during the pickup process. We would still like to work with you in order to attempt to resolve this dispute. We always do our best to resolve every customer's dispute. We would love the opportunity to resolve yours. Please give us a call and we will do everything in our power to make things right. We look forward to hearing from you soon.

Dear Jane,

We sincerely apologize for the delivery issues you have encountered. It is indeed the case that one of our team members had to leave due to illness. Regrettably, this created additional pressure on the rest of the delivery team. The foreman should have informed our dispatch department, and we would have ensured that additional assistance was provided. He has faced disciplinary action for this oversight. We kindly request that you reach out to us. We would like to extend a discount to you as a gesture of goodwill. We are truly sorry for the inconvenience caused during this service. Our aim is to rectify the situation. Please get in touch with us to discuss an appropriate resolution. Thank you, and we hope you will accept our sincere apologies. We eagerly await your response.

This review appears to be submitted under a fictitious client's name. We do not have any record of this client in our system. If there was an increase in their price during the pickup process, it is likely due to the shipment of additional inventory that was not disclosed to us during the estimation phase. When we conduct our estimates through virtual means, it is the client's obligation to present all items they intend for us to transport. We provide them with an estimate that includes a detailed inventory list and request confirmation of its accuracy. This request is communicated both verbally and through an automated email accompanying the estimate. Furthermore, it is explicitly stated in our contract, just above the area where the customer electronically signs, that they are accountable for the precision of their inventory list. We pride ourselves on being a reputable moving company; however, the quality of our estimates is contingent upon the information provided by our clients. If they fail to disclose all items intended for shipment on the day of pickup, they face a decision. They may either ship the inventory they initially provided for the quoted price or opt to ship the entirety of the goods present on-site for an adjusted cost. Occasionally, clients choose to ship all their inventory only to later file disputes or reviews. This issue is not unique to us; it occurs nationwide with every major moving company. Our delivery time frames are clearly outlined in our contracts and align with those of other national moving companies. These time frames are regulated and enforced by the Department of Transportation. We strictly comply with these delivery time frames as they are mandated by DOT regulations. We cannot ascertain whether this is a legitimate client or not. We are inclined to believe it is not, as we currently have no late deliveries recorded. We urge the public to disregard this review, as we suspect it is fabricated. It may either be a fabrication or a reaction stemming from dissatisfaction over a justified cost increase, aimed at damaging our reputable company name. Thank you.

Thank you for submitting your review. There exists a law from the Department of Transportation which stipulates that no moving company is permitted to alter the cost of a move within 72 hours prior to the pickup date. Anyone wishing to verify this information may contact the DOT directly. Clients who wish to modify their inventory within that 72-hour window must do so after the moving company's arrival. Although we do not agree with this law, we are obligated to comply with it, just as every other national moving company must. We have been in communication with you, Michael, in an attempt to address the issues, you have encountered regarding the services provided. All national moving companies are required to include both a primary and a backup date in their contracts, and they may use either date based on their scheduling needs. In your situation, we had to resort to the backup date. You expressed a reluctance to incur additional charges for volume exceeding 1370 cubic feet, which is why we did not transport the safe. We were capable of moving the safe, and your assertion regarding that matter is not accurate. You did not wish to pay for more than 1370 cubic feet. Since you had more items than initially estimated, we loaded 1370 cubic feet. We are making efforts in order to attempt to resolve this complaint.

We did not outsource your service. Our registered agent executed your service. We have registered agents throughout the United States, similar to Allied, Mayflower, and United Van Lines. These are the largest moving companies in the United States, and our operations are no different from theirs. If you have doubts, the next time you encounter one of their trucks on the highway, take a moment to examine the back cargo door or the driver's side door. You will find the name of their registered agent displayed in those locations. Ms. Wolf, you claim that you signed up and subsequently did not hear from our representative again. However, our database records indicate that our customer service representatives maintained regular communication with you. Each time you called, you interacted with one of our customer service representatives. It is unreasonable to expect the estimator to be available for every customer for whom he conducts an estimate. He would be occupied on the phone constantly and unable to carry out any estimates. This is why the customer service department takes over once the job is booked. Your belongings were initially transported to Cleveland, as that is where our nearest storage facility is situated. While we may not have delivered your goods as swiftly as you desired, we did deliver them within the time constraints outlined in our delivery windows as per our contract. These delivery windows are mandated and regulated by the Department of Transportation. We do not conduct direct deliveries unless specified during the initial estimate and requested by the client. You did not request a direct delivery. We do offer direct deliveries, but they incur an additional charge. You received your shipment within the time frame mandated by the DOT. Thank you for submitting your review.