Mover Van Lines

They were also upfront with any additional charges for wardrobe boxes, TV packing, etc. no surprises! They took good care of all pieces of furniture and were mindful of both buildings to not do any damage. Richard, Amir, and Chris were super personable and friendly. Would highly recommend to friends or family in the area.

IF YOU CANNOT AFFORD A BIG MOVING COMPANY THAT INSURES ITS MOVES, THEN MOVE IT YOURSELF. THESE GUYS DON'T CARE ABOUT YOUR STUFF. We were informed by the Florida broker that the items would be carried across country to secure storage in Charlotte, NC, implying that they, the broker, were doing the moving. In fact, MoverVanLines was hired to do the move. Our goods were unloaded in Las Vegas and left there for some time, then moved to Charlotte awaiting notice from us to deliver. The van line itself did not, in fact, deliver the goods from Charlotte to our storage facility, instead sending a third party mover to pick the items up and bring to the storage unit.

The third party individual called us prior to delivery and told us that OUR GUN SAFE (carrying valuable antiques, among other things, but not firearms) and a tool chest had been removed from his shipment ON THE ROAD BY A TOW TRUCK and sent in a separate truck. He said he wanted us to remove the items from the safe. When he arrived at the storage facility, it took some time to sort out what was going on. He had SOME of our shipment in the truck. He said he had another truck that had our gun safe and tool cabinet in it.

We were VERY distressed, not knowing whether this was a fraud or not. He arrived at 5 pm and had NO CREW. He said they quit because the items were too heavy. We are in our 70s, but had a younger friend who helped him unload. We might have sent him back to deliver the next day with a crew, but we were afraid that we would never see our stuff again. I WOULD LIKE TO NOTE THAT OUR HOUSEHOLD GOODS WERE NOT THE ONLY THINGS IN HIS TRUCK. He had somebody else's stuff to deliver as well.

Regarding damage: It was apparent that our steel rolling carts had been shoved against a curb of some type as the wheels were COMPLETELY bent and buckled under the carts and had to be carried rather than rolled. This is the type of damage that is incurred maliciously, these are made of heavy steel. However, there are also indications that someone attempted to drill out the keyhole of one of the cabinets. This damage is irreversible and the cabinet cannot be locked. The other rolling cart's cabinet cannot be locked either. The warping of the door seems to have rendered the locking mechanism inoperable. Furniture had been dragged rather than lifted--the carpet-protecting plastic caps under the legs of the furniture had been scraped off, leaving scraped wood at the bottom of the legs.

After the first truck brought by the third party mover was unloaded, the driver said he had to go back to pick up the other truck WHICH WAS AT HIS HOME. This took an hour. My husband and his friend followed the driver, not knowing if their services would be required, and, frankly, not sure he would actually deliver the safe. When they DID return, the safe and the toolbox were in the truck, along with the other HALF of our goods--and somebody else's stuff as well. This was an appalling handling of our belongings, scatterbrained and disorganized.

We asked for $450 to cover the cost of replacement of one desk, taking a loss on the rest. We were advised to file an insurance claim. READ THE INSURANCE REQUIREMENTS BEFORE YOU ACCEPT ANY MOVER OF YOUR HOUSEHOLD GOODS. It is almost impossible to resolve a claim. We never received any satisfaction on this, and are still missing 4 boxes.

When I began posting reviews, I was contacted by this company. They wanted to resolve my issues. But the same week I had a guy who restores wood look at my furniture. The loss was greater than I had estimated. I provided estimates consistent with a realistic cost. Now, no response. I appreciate that they reached out, but they're apparently unable or unwilling to go forward with their original intention to resolve. I regret this as we are both 71 and not able to do the heavy work necessary to restore ourselves, nor are we financially able to replace destroyed equipment.

5. Never could get in contact with them during the moving process.

Please, do yourself a favor and DO NOT buy their service. This is all but a money grab to help someone in need.