Lady Liberty Moving Reviews

Meanwhile, apparently the movers that Lady Liberty (LL) contracted with contacted me the day before the move to let me know they would be at my home the next day. They also told me that LL didn’t schedule this with them three days before they called me. I told them the above story and they actually were shocked and apologetic on behalf of LL. Now, I must go after them for my deposit. In my opinion, they did NOT schedule the move until three days before the move after I pestered them in spite of my best efforts to schedule weeks in advance. How can anyone plan this any worse in spite of my best efforts for this move to be seamless? STAY AWAY from them.

Then LLM Daycare tells you your original contract has been voided because you've been subbed out to a new daycare's contract which consists of a windowless van and a bunch of child abusers that barely speak English. LLM Daycare acts shocked, says they love you and your child, but there's nothing they can do because the child abusers they set you up with are your new daycare. And that is pretty much Lady Liberty’s business model. Questions?: LLMoversHatesYouatgmail

Now on to the delivery. They call. "We are en route. We can drop off a 9PM." Course they were late, "We can drop off at midnight." "Ummm No. You can drop off tomorrow morning." After a brief argument they showed up at a decent hour the next morning. They start to unload. Boxes are coming in, but they don't look like mine. That's right. They are unloading someone else's stuff. They repack the truck and start bringing in what's left of my stuff. Yes after all the boxes were dropped off and opened I am missing all my electronics. Not just part of it, all of it to include the table for the $1500 NAS, flat bed scanner, Blu-ray player, etc...

As of this writing I have gotten no help from them in locating the missing items. They did try and send me off to moving claim. I received this: "Dear Valued Customer, We regret to inform you that we will no longer be handling/processing your claim on behalf of your moving provider. Our service agreement with your moving provider has been terminated." Bottom line do not do business with this company. You will live to regret it.

It was problem after problem. One of the guys that move stuff out of the house was going into drawers of something that I told them we weren't taking. He was looking through my stuff. When I talked to customer service about it, the lady yelled at me and told me I was wrong and that I was a liar. I was pregnant at the time and it was undue stress for me. They started loading the truck then they said, "You already have all your space. That's all you paid for.” We were going back and forth, and they told me it was gonna be $7,000 more to load the rest of my stuff. I told them to just leave it. They took the wrappings off and left it on the front of my property. Not only did I have to figure out what to do with that quarter of that stuff, but I also had to pick up the trash they left. It was the worst day of my life.

When we called Lady Liberty to do the quality assurance, they said that it should be covered and they weren't willing to do anything about the differential from what quality assurance quoted versus what Dependable Van Line said when they came to pick up the items. They were very rude in terms of customer service. The lady was yelling at us and telling us we didn't have a right to be saying what we were saying. After all that, once my stuff was picked up, Lady Liberty had said that the first day of delivery was the 23rd.

I was moving up to Chicago from Florida. We had planned the drive, which was a 17-hour drive, three days, and had animals. I got here and they were communicating that the stuff hadn't even been loaded on the truck yet. It took two weeks for the stuff to get delivered. Every time I called, it kept getting delayed. They couldn't give information updated on where the delivery was, if the stuff had been loaded. They didn't seem to care about how it was affecting me as a person. Once it was loaded, there was another third-party company that contacted me and they were another day late. I couldn't get the elevator reserved because it's in a high rise.

On top of that, he charged an extra $600 because he said that the tractor-trailer wasn't going to work. He had to rent a U-Haul, which we had to pay per cubic foot in order for him to rent the U-Haul. Once he got here, all of my stuff was completely thrown in, TVs toppled over, completely disrespected my belongings, and tons of stuff was broken. He was also very rude, wasn't willing to put together the furniture that was taken apart. He said that it wasn't his job to put together the rest of the furniture. Once he left, I realized that half the furniture was missing and I had to throw it away because it was impossible to put it back together.

I created a claim because there are big items that are missing. On top of that, all of the extra charges for things that weren't even ended up still being delivered. I contacted Lady Liberty to let them know everything, that was going on. But once they put it on Dependable Van Line to get it figured out, I haven't heard from them. They said 30 to 60 days to hear back from them. It's been at least 30, probably getting close to 60. I need to follow up to see what's going on with the claim.

The company that came out to pick up my stuff asked me what was my availability date when I'd be able to receive my things from the moving company. I gave them my availability date and they picked up my items almost three weeks before the availability date. I was traveling from California to Georgia and once I got here and was trying to get a confirmation when they were gonna be coming, they told me that they had up to 21 days from that date to deliver my items. That was not told to me so I was very frustrated. I was here with no beds, no anything, for almost a month’s time. They said it was in the contract.

When they dropped my things off, they were supposed to give me a heads-up. But there was no heads-up. An hour before, I got a message saying they were 15 minutes away from my place. I had to give them $2,000 but they don't take Zelle. It had to be a cashier's check or cash, so I was running crazy trying to get to a bank to get the money out because they were calling me at 4:30 and banks close at 5:00.

Upon me receiving my things, some of my stuff didn't even come. They don't know this part ‘cause I didn't call them ‘cause I don't even wanna deal with them anymore. This is partially my fault because I should have read the contract in detail all the way down. But I didn't get the opportunity to do that 'cause they were so pressing me to return the contract and sign it. It was, “If you don't send it in the next hour or two, we may not be able to honor the price that we gave you,” type of thing. What I did was just skim through it, trying to get it over to them. That way, they could honor that price, which they didn't end up honoring anyway at the end. It was a terrible experience from beginning to end. I don't like the way Lady Liberty Moving does business. It's shady and they know what they're doing. I would never go with them again.

I was waiting at the house on the 30th. They called me at 10:00 a.m. and said that they were 600 miles away with a broken-down truck and that they wouldn't be there today, that they could come on the 1st. I said, “That won't work ‘cause I can't be in the house on the 1st.” She kept telling me, “We can be there on the 1st.” I said, “That's not an option.” I asked if I could get a refund. She said none of that was refundable. I told her, "I'm just gonna have to complain to whoever I can complain to and write a negative review on Better Business Bureau.” She got indignant and upset and said that it was out of their control and how could I give them a bad review. I said, “I have no other recourse here. You won’t give me any of my money back. Now, I have to turn around and pay somebody else last minute to do what I paid you to do already.”

I ended up having to pay a local group of movers to hurry up and get my stuff out of the house and put it in a U-Haul storage unit. Really unhappy with Lady Liberty. I was also not aware that they were acting as a broker and not as the actual moving company until I got a call from the actual movers, Grand American Movers, who I googled, and it said they're permanently closed. I feel like I got scammed. It was so upsetting.

Most of my antiques were destroyed. I have yet to file the insurance claim with them just ‘cause I've had to tear down the ceilings, the walls, the floors and redo all the subflooring and the structure. The people who moved my stuff were always saying, “We've never had complaints.” But we had an antique Victorian foot pedal sewing machine and table that was in perfect condition. They literally snapped the whole plate of iron in half. It’s unfixable. They damaged a lot of our tables. They damaged my curio cabinet, which is a family heirloom. There are some boxes that are missing. There was mysterious red flaky oil all over so many of my things. It went into the bottles of my super expensive face care stuff that I saved up for to get. I had to throw them all away. It destroyed so many boxes.

There were so many boxes that I don't know how they crushed them ‘cause they were full of solid things and packed completely so they wouldn't crush. They also stored my piano sideways. They brought me someone else's office chair. We have a $400 office chair, ‘cause my husband works at home and that's still missing. We never got it. We got some weird mod plastic sit-down chair and we were like, “That's not ours. Bring it back.”

It also ended up being double what Lady Liberty quoted. It was $15,000 as opposed to $7,400. They assured me that it wouldn't go too much higher because I provided them with the measurements of everything and the exact calculations. They said, “It'll be this much.” But it was double the space. If we had averaged that space beforehand, it would have been way cheaper. But because it was on the spot, it was $15,000 to move our stuff.

Also, the paperwork that we signed to receive our stuff, Lady Liberty said that they couldn't give us a copy of it. Lady Liberty is attentive when something is wrong, but they're really good at sugarcoating everything as opposed to getting it. They were responsive and they did change things when I asked them to change them. They were proactive and said, “We'll help you with the insurance with this and that.” As long as they were open, I was able to get ahold of somebody, whereas the other brokerages wouldn't answer their phone once they discovered it was me that was calling.

Their customer service was excellent. I like the way they work with you, the way they speak with you about your concerns and they listen. They try to help you after the fact and during the fact if you're concerned. I appreciate that. But they were not accurate. It cost us so much more money and so much more damage. I would not recommend them as a brokerage to work with for moving.

The dispatcher did not get me information. Also, when Lady Liberty gave me the number for the dispatcher, they gave me the dispatcher’s private number. When I called, they were kinda mad and said, “Why did they give you my private number?” and asked me to call the company number later. I felt lost in the process. The pickup team was quite professional while the delivery team was really irresponsible. They had me scheduled an initial day for delivery but they didn't let us know when they were meeting delays. I called them continuously and they did not even respond. I just called the team leader who helped me contact the delivery team.

The truck wasn't waterproof so a bunch of my stuff was wet driving through the rain. Furniture was unloaded wet. Also, they charged me $3,500 despite the binding estimate being 1,500. But I get the whole rub. They hit me with a low estimate and then whenever the fulfilling company gets the move, they find whatever way to make whatever money they can. I ended up paying $3,500 before tips. Also, the guys that helped me unload weren't the mover's employees. They were just random people. It was an extremely strange experience. The logistical hub that Liberty has going on is a very fast-moving and efficient process but I don't think the vetting has been done for the subcontractor. I would contact a company that has their own fulfilling company rather than a logistical hub that fulfills through separate subcontractors.

Other than that, everybody we dealt with was very nice. Also, the price was very good. Lady Liberty is a very good option. But understand that you have a long time in between the pickup of your furniture and the delivery. So, have plans B, C, and D prepared so that you're not sleeping on the floor or on blankets. Also, have a really good idea of how many items you need to move because we had to pay extra on-site because they said that the truck was full. Even though we had itemized the items, when the truck is full, they will still charge you extra.