Lady Liberty Moving
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About Lady Liberty Moving
Lady Liberty Moving provides moving, packing and storage solutions. The company helps with both local and long-distance moves, and you can take advantage of its optional storage in between moves or over the long term. Lady Liberty Moving’s movers are insured and trained to handle items with care. The company serves customers in 48 states across the U.S.
Pros & Cons
- Uses insured movers
- Pickup and delivery for storage items
- Vehicle shipping available
- 72-hours’ notice needed for delays
- Not available in Alaska or Hawaii
Lady Liberty Moving arranges full-service storage and moving solutions, meaning it can help pick up, deliver and store your possessions. You’ll need a quote to see if it’s a good deal for you, though.
What is Lady Liberty Moving?
Lady Liberty Moving is a full-service moving broker offering:
- Residential moving
- Vehicle shipping
- Packing and loading
- White-glove service
Moving services are available for both local and cross-country moves. While Lady Liberty Moving operates nationwide, its headquarters are in Hollywood, Florida.
How does Lady Liberty Moving work?
To get started with Lady Liberty Moving, request an estimate for your move. Once you have your quote, you can talk to a representative to get a better understanding of the moving process and costs and decide if you wish to proceed.
If you choose to work with Lady Liberty Moving, it’s best to schedule your move as soon as possible and confirm your moving date at least 72 hours before. This gives the company time to schedule accordingly.
On the day of pickup, the movers use a checklist to ensure none of your items are lost during transport. It’s also worth noting that this process is largely the same even if you’re only moving your things into storage — Lady Liberty Moving can still have your belongings picked up at your home and delivered to a warehouse for you.
You don’t have to pay for services until after the move, and customer support is available 24/7 to assist with any problems or questions.
Lady Liberty Moving services
Lady Liberty Moving is a full-service moving broker, which means it offers a variety of services to help you relocate your home, including transportation, storage, packing, loading and white-glove services.
We’ve broken down each of Lady Liberty Moving’s available services below:
- Moving services
- Lady Liberty Moving’s workers:
- Specialize in moving household goods and personal items
- Create and follow a checklist of all the items you want moved
- Provide assistance from before the move through to the final delivery
- Can transport your car to your new home
- Packing and loading services
- Lady Liberty Moving’s customized packing and loading services can take some of the stress out of moving. If you opt for packing and loading services, you get:
- Help packing up your household goods and personal items
- Special packing for fragile items
- Loading specialists to transfer items into the truck
- Storage services
- Lady Liberty Moving offers short- and long-term storage services that include:
- Creating a thorough checklist of all the items you want stored
- Warehouse storage for personal belongings and household equipment
- Assistance with packing and loading
- Home pickup and delivery to the company’s warehouse
- White-glove service
- Lady Liberty Moving’s white-glove service is an upgrade to its standard moving service. If you opt for white-glove service, your movers will:
- Clean your home after packing
- Help unpack items
- Assist with setting up electronic devices
- Take care of the “finer details,” like wall hangings
- Handle expensive items with care
- Rearrange furniture
Lady Liberty Moving costs
Lady Liberty doesn’t disclose prices for its moving or storage services upfront, but that’s not uncommon for the industry. The cost of professional moving services generally depends on the distance between locations, the amount of goods handled and any special needs you may have.
You can get a free quote from Lady Liberty Moving online to see how much the company will charge for your move.
Lady Liberty Moving FAQ
Where is Lady Liberty Moving available?
Lady Liberty Moving covers every state in the U.S. except Alaska and Hawaii.
Is Lady Liberty Moving a carrier or broker?
Lady Liberty Moving is a broker for household moves and auto transport, which means that it arranges for shipping through other companies.
Is Lady Liberty Moving licensed and insured?
Lady Liberty Moving is licensed, and all of its workers and registered trucks are insured.
Does Lady Liberty Moving work on the weekend?
Lady Liberty Moving’s customer support is available 24/7, but you’ll want to contact the company directly to learn about its available moving dates.
Is Lady Liberty Moving legit?
Lady Liberty Moving is a legitimate company that provides local and long-distance moving and storage services in 48 states across the U.S. Lady Liberty Moving may be a good option if you need help moving, particularly if you’re looking for support with every stage of your move. However, like with most moving companies, you’ll want to get a quote first and comparison-shop to make sure it’s right for you.
Lady Liberty Moving Reviews
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I got really good discounts from them and my experience has been good. My move was passed on to someone called Dependable Van Lines and I had extremely good service with them. So, I'm still referring Dependable to my colleagues and friends who are looking at moving.
Thanks Vindo we appreciate your feedback! We are happy that you had a satisfying experience with us. Our carriers are the best in the industry and we believe in treating each and every customer with the upmost care! If you refer any customers our way we will send you a Gift card for any referrals! Thank you for your business!
I signed a contract with them and they scheduled me a date. They said they have a dispatcher and it's another moving company in California. They sent their moving team to our place and picked our stuff up. But Lady Liberty's assistance was not good enough. They barely kept in touch after signing the contract. Also, their dispatcher was not responsible enough and I'm not satisfied with the moving process.
The dispatcher did not get me information. Also, when Lady Liberty gave me the number for the dispatcher, they gave me the dispatcher’s private number. When I called, they were kinda mad and said, “Why did they give you my private number?” and asked me to call the company number later. I felt lost in the process. The pickup team was quite professional while the delivery team was really irresponsible. They had me scheduled an initial day for delivery but they didn't let us know when they were meeting delays. I called them continuously and they did not even respond. I just called the team leader who helped me contact the delivery team.
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Everything was fine with our experience with Lady Liberty, except during the moving process. We had reserved a specific amount of boxes. Even though we had less than what we reserved, we still had to pay extra for the space.
Thanks, Elena we appreciate the feedback. We try our best to get the quote as close as possible but it is just an estimate based on the items being moved. We appreciate your business and if you ever need a mover again Lady Liberty would like to save you 10% off of any State to State move.
I talked to someone at Lady Liberty on the phone and gave a detailed description of what I was moving so they could calculate the cubic volume. They came. The only thing that was confusing was they said to give them a check when they left the apartment, and then to give them cash when they got to the house. There was some confusion about that, but it worked out. The movers were excellent. They did a good job. They really knew what they were doing, and they packed everything very well. Nothing got broken. They were very fast, too. There were three men, and they were working so quickly that I wasn’t aware of everything that was going on. When I went into the bedroom, the bedroom was already set up. They were very professional.
Thank you so much for the feedback, Philip. We apologize for the confusion about the payment. The reason we take only money order or cash is because we have to have effective payment as services are being rendered. In addition, our movers do not have POS(point of sale) systems to process any Credit/Debit Cards. At the end, we are glad you had a successful move with no issues. Do not hesitate to give us a call for any future moves!
Lady Liberty Moving was helpful, professional and communicated well. Pick-up was easy. Delivery became an issue because we had arranged to be moved on the 4th because that was when I was supposed to be at the house to greet them and bring the furniture. But they ended up delivering on the 10th. When the delivery time came, one of the drivers could not get on base because he had no identification. They had to drop him off somewhere before they got on the base. When he came on base, it was just me and the driver downloading all the furniture. He left a lot of packing materials behind and just took off. It was a bit messy. I had also mentioned that I needed the weight tickets before the truck was loaded and after the truck was loaded, and I have yet to receive the ticket before it was loaded. I've been trying to get ahold of it for almost a month now. But it ended up being a decent experience. They did a good job, overall.
First of all, we would like to thank Stephen for his selfless service to our country. We also appreciate the informative feedback. We are glad the outcome of the experience with us was a satisfactory one.
Try to imagine taking your child to a place called LLM Daycare, chosen by you based on reasonable rates and a kind staff that couldn’t have been more supportive on the phone. Now imagine hugging your child and turning her over to LLM Daycare, then driving to work hoping for the best. When you pick her up at the end of the day your tear stained child is bruised, her clothes are filthy and all of her lunch money is missing. When you vent your rage LLM Daycare tells you they didn’t do anything, they are merely a brokerage that sends your kid elsewhere and that you not only agreed to it, you owe the other daycare thousands of dollars because your kid weighed more than you said she did.
Then LLM Daycare tells you your original contract has been voided because you've been subbed out to a new daycare's contract which consists of a windowless van and a bunch of child abusers that barely speak English. LLM Daycare acts shocked, says they love you and your child, but there's nothing they can do because the child abusers they set you up with are your new daycare. And that is pretty much Lady Liberty’s business model. Questions?: LLMoversHatesYouatgmail
Nightmare started at pack out. Showed up three hours late and not prepared for the move. After showing up at 8:30 PM they were not prepared. The driver came in said "we can't move you, you're not ready." What do you mean? I paid for full service. 45 minutes later they start doing some sort of packing. Using my packing materials and then charging me for them. After that was done leaving me to finish packing the smaller stuff. We left to the storage unit on a military installation. I informed them and the moving company three times I needed packers with valid ID. What did they send? A Russian without his green card, second with an expired ID (can't drive) and the third with a warrant for his arrest. That wasn't the end of the nightmare. The packers failed to put inventory stickers on my boxes, just threw everything in the truck and left. During shipping the boxes got wet and left in the heat. This company does not care for your property at all.
Now on to the delivery. They call. "We are en route. We can drop off a 9PM." Course they were late, "We can drop off at midnight." "Ummm No. You can drop off tomorrow morning." After a brief argument they showed up at a decent hour the next morning. They start to unload. Boxes are coming in, but they don't look like mine. That's right. They are unloading someone else's stuff. They repack the truck and start bringing in what's left of my stuff. Yes after all the boxes were dropped off and opened I am missing all my electronics. Not just part of it, all of it to include the table for the $1500 NAS, flat bed scanner, Blu-ray player, etc...
As of this writing I have gotten no help from them in locating the missing items. They did try and send me off to moving claim. I received this: "Dear Valued Customer, We regret to inform you that we will no longer be handling/processing your claim on behalf of your moving provider. Our service agreement with your moving provider has been terminated." Bottom line do not do business with this company. You will live to regret it.
My experience with Lady Liberty was awful. I'm talking to a lawyer about it. It was extremely stressful because I was lied to about the size of the space we'd be getting. We were told we were gonna get a full truck, but we were only given partial of the truck. The truck that showed up had six men that came out of the back of the truck. They were sleeping on a mat in the back of the truck. When they left, they went back into the back of a truck illegally. You're not supposed to haul people in moving vans like that.
It was problem after problem. One of the guys that move stuff out of the house was going into drawers of something that I told them we weren't taking. He was looking through my stuff. When I talked to customer service about it, the lady yelled at me and told me I was wrong and that I was a liar. I was pregnant at the time and it was undue stress for me. They started loading the truck then they said, "You already have all your space. That's all you paid for.” We were going back and forth, and they told me it was gonna be $7,000 more to load the rest of my stuff. I told them to just leave it. They took the wrappings off and left it on the front of my property. Not only did I have to figure out what to do with that quarter of that stuff, but I also had to pick up the trash they left. It was the worst day of my life.
They were scheduled to arrive on the 13th, and then they didn't communicate that they were going to be there on the 14th. When I called them, they said, "We'll be there the next day," and then they told me that it would be around 2:00 pm. They didn't end up getting there until 7:00 pm. So, even the window that they had told me they were going to get there, it was three hours after what they had initially said. When Dependable Van Line got there, we were quoted 2,000 extra dollars from what Lady Liberty had quoted.
When we called Lady Liberty to do the quality assurance, they said that it should be covered and they weren't willing to do anything about the differential from what quality assurance quoted versus what Dependable Van Line said when they came to pick up the items. They were very rude in terms of customer service. The lady was yelling at us and telling us we didn't have a right to be saying what we were saying. After all that, once my stuff was picked up, Lady Liberty had said that the first day of delivery was the 23rd.
I was moving up to Chicago from Florida. We had planned the drive, which was a 17-hour drive, three days, and had animals. I got here and they were communicating that the stuff hadn't even been loaded on the truck yet. It took two weeks for the stuff to get delivered. Every time I called, it kept getting delayed. They couldn't give information updated on where the delivery was, if the stuff had been loaded. They didn't seem to care about how it was affecting me as a person. Once it was loaded, there was another third-party company that contacted me and they were another day late. I couldn't get the elevator reserved because it's in a high rise.
On top of that, he charged an extra $600 because he said that the tractor-trailer wasn't going to work. He had to rent a U-Haul, which we had to pay per cubic foot in order for him to rent the U-Haul. Once he got here, all of my stuff was completely thrown in, TVs toppled over, completely disrespected my belongings, and tons of stuff was broken. He was also very rude, wasn't willing to put together the furniture that was taken apart. He said that it wasn't his job to put together the rest of the furniture. Once he left, I realized that half the furniture was missing and I had to throw it away because it was impossible to put it back together.
I created a claim because there are big items that are missing. On top of that, all of the extra charges for things that weren't even ended up still being delivered. I contacted Lady Liberty to let them know everything, that was going on. But once they put it on Dependable Van Line to get it figured out, I haven't heard from them. They said 30 to 60 days to hear back from them. It's been at least 30, probably getting close to 60. I need to follow up to see what's going on with the claim.
I didn't have a good experience with Lady Liberty Moving. They brokered me out to another moving company that picked up my things then brokered me out to another moving company that dropped off my things. The price that I was given in the beginning of the conversation when I gave them my deposit was $1,000 cheaper. I ended up paying almost two grand more than what I anticipated. I was very frustrated. By that time, I was already in a place where I couldn't go to another moving company. Otherwise, I'd lose my deposit with them. It had me in a very tough situation to where I felt like I was forced to have to continue the business transaction with them, which I did not like.
The company that came out to pick up my stuff asked me what was my availability date when I'd be able to receive my things from the moving company. I gave them my availability date and they picked up my items almost three weeks before the availability date. I was traveling from California to Georgia and once I got here and was trying to get a confirmation when they were gonna be coming, they told me that they had up to 21 days from that date to deliver my items. That was not told to me so I was very frustrated. I was here with no beds, no anything, for almost a month’s time. They said it was in the contract.
When they dropped my things off, they were supposed to give me a heads-up. But there was no heads-up. An hour before, I got a message saying they were 15 minutes away from my place. I had to give them $2,000 but they don't take Zelle. It had to be a cashier's check or cash, so I was running crazy trying to get to a bank to get the money out because they were calling me at 4:30 and banks close at 5:00.
Upon me receiving my things, some of my stuff didn't even come. They don't know this part ‘cause I didn't call them ‘cause I don't even wanna deal with them anymore. This is partially my fault because I should have read the contract in detail all the way down. But I didn't get the opportunity to do that 'cause they were so pressing me to return the contract and sign it. It was, “If you don't send it in the next hour or two, we may not be able to honor the price that we gave you,” type of thing. What I did was just skim through it, trying to get it over to them. That way, they could honor that price, which they didn't end up honoring anyway at the end. It was a terrible experience from beginning to end. I don't like the way Lady Liberty Moving does business. It's shady and they know what they're doing. I would never go with them again.
Lady Liberty Moving Company Information
- Company Name:
- Lady Liberty Moving
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