Lady Liberty Moving

The dispatcher did not get me information. Also, when Lady Liberty gave me the number for the dispatcher, they gave me the dispatcher’s private number. When I called, they were kinda mad and said, “Why did they give you my private number?” and asked me to call the company number later. I felt lost in the process. The pickup team was quite professional while the delivery team was really irresponsible. They had me scheduled an initial day for delivery but they didn't let us know when they were meeting delays. I called them continuously and they did not even respond. I just called the team leader who helped me contact the delivery team.

Then LLM Daycare tells you your original contract has been voided because you've been subbed out to a new daycare's contract which consists of a windowless van and a bunch of child abusers that barely speak English. LLM Daycare acts shocked, says they love you and your child, but there's nothing they can do because the child abusers they set you up with are your new daycare. And that is pretty much Lady Liberty’s business model. Questions?: LLMoversHatesYouatgmail

Now on to the delivery. They call. "We are en route. We can drop off a 9PM." Course they were late, "We can drop off at midnight." "Ummm No. You can drop off tomorrow morning." After a brief argument they showed up at a decent hour the next morning. They start to unload. Boxes are coming in, but they don't look like mine. That's right. They are unloading someone else's stuff. They repack the truck and start bringing in what's left of my stuff. Yes after all the boxes were dropped off and opened I am missing all my electronics. Not just part of it, all of it to include the table for the $1500 NAS, flat bed scanner, Blu-ray player, etc...

As of this writing I have gotten no help from them in locating the missing items. They did try and send me off to moving claim. I received this: "Dear Valued Customer, We regret to inform you that we will no longer be handling/processing your claim on behalf of your moving provider. Our service agreement with your moving provider has been terminated." Bottom line do not do business with this company. You will live to regret it.

It was problem after problem. One of the guys that move stuff out of the house was going into drawers of something that I told them we weren't taking. He was looking through my stuff. When I talked to customer service about it, the lady yelled at me and told me I was wrong and that I was a liar. I was pregnant at the time and it was undue stress for me. They started loading the truck then they said, "You already have all your space. That's all you paid for.” We were going back and forth, and they told me it was gonna be $7,000 more to load the rest of my stuff. I told them to just leave it. They took the wrappings off and left it on the front of my property. Not only did I have to figure out what to do with that quarter of that stuff, but I also had to pick up the trash they left. It was the worst day of my life.

When we called Lady Liberty to do the quality assurance, they said that it should be covered and they weren't willing to do anything about the differential from what quality assurance quoted versus what Dependable Van Line said when they came to pick up the items. They were very rude in terms of customer service. The lady was yelling at us and telling us we didn't have a right to be saying what we were saying. After all that, once my stuff was picked up, Lady Liberty had said that the first day of delivery was the 23rd.

I was moving up to Chicago from Florida. We had planned the drive, which was a 17-hour drive, three days, and had animals. I got here and they were communicating that the stuff hadn't even been loaded on the truck yet. It took two weeks for the stuff to get delivered. Every time I called, it kept getting delayed. They couldn't give information updated on where the delivery was, if the stuff had been loaded. They didn't seem to care about how it was affecting me as a person. Once it was loaded, there was another third-party company that contacted me and they were another day late. I couldn't get the elevator reserved because it's in a high rise.

On top of that, he charged an extra $600 because he said that the tractor-trailer wasn't going to work. He had to rent a U-Haul, which we had to pay per cubic foot in order for him to rent the U-Haul. Once he got here, all of my stuff was completely thrown in, TVs toppled over, completely disrespected my belongings, and tons of stuff was broken. He was also very rude, wasn't willing to put together the furniture that was taken apart. He said that it wasn't his job to put together the rest of the furniture. Once he left, I realized that half the furniture was missing and I had to throw it away because it was impossible to put it back together.

I created a claim because there are big items that are missing. On top of that, all of the extra charges for things that weren't even ended up still being delivered. I contacted Lady Liberty to let them know everything, that was going on. But once they put it on Dependable Van Line to get it figured out, I haven't heard from them. They said 30 to 60 days to hear back from them. It's been at least 30, probably getting close to 60. I need to follow up to see what's going on with the claim.

The company that came out to pick up my stuff asked me what was my availability date when I'd be able to receive my things from the moving company. I gave them my availability date and they picked up my items almost three weeks before the availability date. I was traveling from California to Georgia and once I got here and was trying to get a confirmation when they were gonna be coming, they told me that they had up to 21 days from that date to deliver my items. That was not told to me so I was very frustrated. I was here with no beds, no anything, for almost a month’s time. They said it was in the contract.

When they dropped my things off, they were supposed to give me a heads-up. But there was no heads-up. An hour before, I got a message saying they were 15 minutes away from my place. I had to give them $2,000 but they don't take Zelle. It had to be a cashier's check or cash, so I was running crazy trying to get to a bank to get the money out because they were calling me at 4:30 and banks close at 5:00.

Upon me receiving my things, some of my stuff didn't even come. They don't know this part ‘cause I didn't call them ‘cause I don't even wanna deal with them anymore. This is partially my fault because I should have read the contract in detail all the way down. But I didn't get the opportunity to do that 'cause they were so pressing me to return the contract and sign it. It was, “If you don't send it in the next hour or two, we may not be able to honor the price that we gave you,” type of thing. What I did was just skim through it, trying to get it over to them. That way, they could honor that price, which they didn't end up honoring anyway at the end. It was a terrible experience from beginning to end. I don't like the way Lady Liberty Moving does business. It's shady and they know what they're doing. I would never go with them again.