Lady Liberty Moving Reviews

I signed a contract with them and they scheduled me a date. They said they have a dispatcher and it's another moving company in California. They sent their moving team to our place and picked our stuff up. But Lady Liberty's assistance was not good enough. They barely kept in touch after signing the contract. Also, their dispatcher was not responsible enough and I'm not satisfied with the moving process.

Everything was fine with our experience with Lady Liberty, except during the moving process. We had reserved a specific amount of boxes. Even though we had less than what we reserved, we still had to pay extra for the space.

They were able to line me up with a fulfilling company pretty quickly. But I had some issues with that company. They said they would be there at a certain time. Instead, they came two days later which ended up causing some issues with me and my job that I was moving up to take. And then when they moved the stuff up to the location, they were late dropping it off at the new apartment by a day. Plus, they dropped a bunch of my stuff from the truck. I was like, "** There goes the washing machine. Come on."

There were a couple of delays and it took a long time between pickup and delivery of my furniture to my location. I thought it would take a week but it ended up taking two extra weeks. That was really stressful. Also, payment is really odd not being able to use a credit card. Only being able to use a credit card for a deposit could be expressed upfront in the process. They only wanted cash or Zelle.

I talked to someone at Lady Liberty on the phone and gave a detailed description of what I was moving so they could calculate the cubic volume. They came. The only thing that was confusing was they said to give them a check when they left the apartment, and then to give them cash when they got to the house. There was some confusion about that, but it worked out. The movers were excellent. They did a good job. They really knew what they were doing, and they packed everything very well. Nothing got broken. They were very fast, too. There were three men, and they were working so quickly that I wasn’t aware of everything that was going on. When I went into the bedroom, the bedroom was already set up. They were very professional.

Lady Liberty Moving was helpful, professional and communicated well. Pick-up was easy. Delivery became an issue because we had arranged to be moved on the 4th because that was when I was supposed to be at the house to greet them and bring the furniture. But they ended up delivering on the 10th. When the delivery time came, one of the drivers could not get on base because he had no identification. They had to drop him off somewhere before they got on the base. When he came on base, it was just me and the driver downloading all the furniture. He left a lot of packing materials behind and just took off. It was a bit messy. I had also mentioned that I needed the weight tickets before the truck was loaded and after the truck was loaded, and I have yet to receive the ticket before it was loaded. I've been trying to get ahold of it for almost a month now. But it ended up being a decent experience. They did a good job, overall.