Direct Relocation Services Reviews

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Edited by: Joanna Broder

About Direct Relocation Services

Direct Relocation Services is a moving and storage company that serves Florida and Georgia. Operating as a carrier, the company handles residential moving and relocations across state lines. With over five years of experience, Direct Relocation Services offers competitive pricing and free online quotes.

Visit www.directrelocationservices.com
Pros
  • Highly competitive pricing
  • Standard and expedited moving
  • Efficient packing and moving
  • Insurance to protect up to $10,000
Cons
  • Extra charges for long carry and stairs greater than two floors
  • Items are stored in a facility during the move with standard price

Direct Relocation Services Reviews

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    Page 2 Reviews 25 - 55
    DamageMaintenancePackingStaff

    Reviewed June 19, 2025

    After a sudden job offer in another city, I had just a few days to get everything packed and moved. This company pulled off a miracle. They packed my apartment in a single day, loaded it the next morning, and delivered it on time with nothing broken or missing. I’m still amazed!

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    Direct Relocation Services
    Response from Direct Relocation Services

    Thank you for sharing your incredible experience with us! We're thrilled to hear that our team could assist you efficiently during your tight timeline and make your move as seamless as possible. It's wonderful to know that all your belongings were delivered safely. We're proud to have been a part of your journey and wish you all the best as you settle into your new city.

    Customer ServiceContract & TermsMoversPackingStaff

    Reviewed June 16, 2025

    Since this was my first professional move, I understand why people hire movers. They stacked my heaviest boxes first to create a solid base. Large items were moved by belts rather than by force. Their communication was excellent. They also stayed to ensure I was satisfied with the furniture arrangement after the unloading was complete.

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    Direct Relocation Services
    Response from Direct Relocation Services

    Thank you so much for sharing your wonderful experience! We are delighted to hear that your first professional move went smoothly and that our team delivered excellent service with clear communication. It's our priority to make sure heavy items are managed safely and arrangements post-move meet your satisfaction. We appreciate your kind words and hope to assist you should you need our services again in the future. Enjoy settling into your new home!

    MoversPunctuality & SpeedPackingStaff

    Reviewed June 12, 2025

    I had to move out of my apartment by the end of the month, and I only had a few days' notice due to a job transfer. The movers were able to fit me into their schedule on short notice and handled the job efficiently. It wasn’t a huge move but they still treated it professionally. Everything was loaded and unloaded with care, and they stuck to the timeline without rushing anything. I wouldn’t hesitate to hire them again!

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    Direct Relocation Services
    Response from Direct Relocation Services

    Thank you for sharing your experience with us! We're thrilled to hear that our team was able to accommodate your urgent moving needs at short notice. Professionalism and care in handling your belongings is something we take pride in, and we're happy it exceeded your expectations. We appreciate your trust and look forward to the opportunity to assist you again in the future. Best wishes in your new role and location!

    PriceMoversPackingStaff

    Reviewed May 30, 2025

    Having the team there made moving a lot less stressful than I thought. They were in charge of mirrored wardrobes, I was unpacking. Great to deal with a company so dependable and capable. They moved our things with care.

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    Direct Relocation Services
    Response from Direct Relocation Services

    Thank you for your wonderful feedback! We're thrilled to hear that our team made your moving experience stress-free and smooth. We're especially proud that you found the service dependable and our handling diligent. Your satisfaction is our top priority, and comments like yours inspire us to continue delivering excellent service. Should you need assistance in the future, don't hesitate to reach out.

    MoversDamagePackingStaff

    Reviewed May 29, 2025

    The squad was impressive! The services arrived when they were supposed to, were professional and made sure all my things were treated well. The process of packing items was very careful, so each item made it safely to the new location. I wished for everything to go smoothly and it did. I highly encourage others to try their services.

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    Direct Relocation Services
    Response from Direct Relocation Services

    Thank you so much for your uplifting feedback! We're thrilled that our team met your expectations and that everything went smoothly and professionally. It’s wonderful to hear that you would highly recommend our services to others. Your satisfaction is our top priority, and we’re delighted that you received attentive and careful service throughout your move. Should you need assistance in the future, feel free to reach out.감orgetown

    PriceMoversQuote AccuracyDamageMaintenancePackingStaffHonesty & Transparency

    Reviewed May 28, 2025

    Our previous moving experience was full of surprises – hidden fees, broken dishes, no labels. This time, it couldn’t have been more different. These movers gave us a flat quote, stuck to it, and labeled every box according to room and priority. Unpacking was a breeze, and nothing was out of place. It was refreshing to see professionals do it the right way!

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    Direct Relocation Services
    Response from Direct Relocation Services

    Thank you for sharing your positive experience with us! We're thrilled to hear that this move met your expectations with its transparency, organization, and care. It's our goal to provide stress-free services, ensuring every box is labeled properly and handled carefully. Your feedback about the ease of unpacking and adherence to the provided quote is most welcome, and it reaffirms our dedication to quality service. If you ever need assistance with future moves, we would be more than happy to help!

    Customer ServiceMoversPunctuality & SpeedStaffBillingCommunication

    Reviewed May 15, 2025

    This was the most disorganized move I have even experienced and I apparently didnt research them enough. After I hired them using my credit card, they made a mistake on the pickup day, so I had to move some things around. At pickup, I also used my credit card. After waiting for a few days to have my stuff delivered, they told me it would take 2-10 days to be received, which was never communicated to me at pick up. They are not responsive as I would leave messages and not get a call back. When the furniture was finally delivered (two stops), they advised it was going to be an extra $400 since both stops had flights of stairs.

    I was expecting to pay extra $150 for the stairs but not $400. Then they tell me they do not accept credit cards but take checks, cash or cash apps. No one told me this when I hired the company. When I spoke to Maria at the company to tell her this, she had an attitude. I finally just paid with cash app just to get it over with. I should have researched them better because they have many bad reviews. DO NOT HIRE THEM!

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    Direct Relocation Services
    Response from Direct Relocation Services

    Thank you for taking the time to share your experience. We sincerely apologize for the frustration and stress this move caused you — and we want to address your concerns directly and honestly.

    Regarding the delivery window: we understand that a 2-10 business day delivery window can feel unexpected, and we are sorry if that timeline was not communicated as clearly as it should have been during your booking process. We are continuously working to improve how we set expectations with customers upfront.

    Regarding the stair fees: accessorial charges for flights of stairs are standard in the moving industry and are disclosed in our terms and conditions, confirmed in our quality assurance manager's correspondence, and reiterated by multiple members of our team on every file. We understand that does not make an unexpected charge less frustrating, and we are sorry the communication around this did not land clearly enough before delivery day.

    Regarding payment methods: our accepted payment methods — cashiers, check, cash, and cash app — are outlined in our terms and conditions and communicated throughout the booking process. We are sorry if this was not as prominent as it should have been in your specific experience.

    Regarding the interaction with our team member: the tone of any customer interaction should always be professional and respectful regardless of the circumstances. We take this feedback seriously and have addressed it internally.

    We are glad your move was ultimately completed and we are sorry the experience did not reflect the standard we hold ourselves to. We would welcome the opportunity to speak with you directly at 855.378.3110 or info@directrelocate.com.

    — The Direct Relocation Services Team
    Fort Lauderdale, FL | directrelocationservices.com | 855.378.3110

    Licensed | Bonded | Insured | USDOT #3000931

    Customer ServiceMoversPackingStaff

    Reviewed May 12, 2025

    The staff members worked with professionalism while maintaining friendly attitudes and delivered their services at a rapid pace. During the packing process they maintained their focus until every task was completed without delay. I found it enjoyable to collaborate with this group that demonstrated exceptional work ethic. Their service stands without any single point of criticism.

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    Direct Relocation Services
    Response from Direct Relocation Services

    Thank you for taking the time to share such positive feedback! We are absolutely delighted to hear that you appreciated the professionalism, efficiency, and exceptional work ethic of our team. It's wonderful to know that every part of the packing process met your standards without any cause for criticism. Your compliments inspire us to further commit to delivering top-notch service with a friendly attitude, and we're grateful to know we made your collaboration enjoyable. We look forward to the possibility of serving you again in the future!

    CoveragePacking

    Reviewed April 30, 2025

    They carefully packed my bookshelves, workout equipment, framed awards, and souvenirs. A large filing cabinet was loaded and cushioned, and the desktop PC was covered with anti-static covers. I've never seen such a well-planned action. Thanks for the awesome move.

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    Customer ServiceTechMoversPunctuality & SpeedDamageRefunds & PayoutsPackingStaffTimeliness

    Reviewed March 8, 2025

    Direct Relocation lost or stole almost half of my shipment! There has not been a successful refund or resolution to this date. Diego was helpful and friendly on phone to begin the process. Pick up was late by two days of agreed-upon schedule. I should have cut my losses and run. Joseph and crew picked up my furniture and boxed items nearly a year ago to transport from Florida to Minnesota. When the truck arrived to pick up my load, it was full of someone else’s items.

    After removing and juggling around their load they co-mingled my items with another client’s items. That was the last I saw of 16 of my items which included a nightstand, boxes of my mother’s china and crystal, 2 suitcases with my mother’s clothes and miscellaneous items, wicker tables, antique footstools, boxed original framed drawings and a framed intaglio print, new paper shredder in it’s original box, my grandfather’s hand carved duck decoy…items that are irreplaceable.

    The pickup was at end of March 2024. The delivery took longer than expected and arrived via another contracted freight company end of July 2024. As I waited, I called frequently to check that my items were still in their warehouse. Maria assured me they were. What I received was part of my shipment. The delivery personnel showed me a photo of my stacked items at the warehouse from when they picked up. It was already missing half of my shipment at the warehouse! (Also included someone’s item which they delivered to me. I declined ownership so they left with it.) All these months at the warehouse, they had already lost half of my shipment. I began the claims process for the missing items. I decided not to claim for damaged lamp stand and curio cabinet handle or delivery delay, just for missing items.

    Maria started the process with Movingclaims. It was electronically sent. The form maybe works for a small claim but mine was a lengthy claim which I was unable to save as I spent 4 hours filling it out only to lose it. I tried numerous times to complete form but was never successful in sending it. I called Movingclaims phone number and went directly to the automated message, put on hold then disconnected after a 10-minute wait. This has happened to me every time I have called which is about 20 times. After contacting Maria, I finally got a hard copy mailed to me which I filled out and register mailed to Movingclaims so I have postal notification of receipt. I have not received any response to my follow-up emails or phone calls. I contacted Maria to confirm I had the correct email etc. So here I wait. No reimbursement or settlement just frustrations to say the least. Save yourself time and heartache and don’t use Direct Relocation Services.

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    PriceQuote AccuracyRates

    Reviewed Feb. 12, 2025

    The initial quote for our one bedroom apartment was $3,800, but the final price was $7,000. I am hoping they move our items safely so I can say it was worth it in the end. We are moving from Los Angeles to East Texas. Prayers are welcome!

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    MoversStaff

    Reviewed Jan. 27, 2025

    Put simply, I've never had a better time than I did during this relocation. Thank you so much for the wonderful service that Direct Relocation Services has offered. Never before have I had such a smooth migration. It was a very pleasant and fruitful experience overall, with everyone being quite helpful, kind, and perceptive. All of the guys were fantastic.

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    PriceMoversQuote AccuracyStaffRates

    Reviewed Jan. 20, 2025

    Because of their great assistance, we could move within NV and eventually go back to our old neighbourhood. Helpful through, from getting a price to taking care of the paperwork needed for the move. A huge shout out to them because they deserve it.

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    MoversPacking

    Reviewed Jan. 16, 2025

    What a stellar job by the moving crew at packing my vintage décor items. They used their custom packing supplies generously – ensuring to pack each piece in multiple layers. To add to the mix, they also brought special wooden crates for added safety. I can’t express how relieved I was when I received my priceless possessions intact!

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    MoversStaff

    Reviewed Jan. 10, 2025

    Couldn’t have asked for a better experience! We had a last-minute change to our move-in date, and we were worried about rescheduling. To our relief, this company’s staff was flexible and worked with us to find a new time. Their adaptability really helped during a stressful situation and when the actual moving day came around, everything panned out seamlessly. We cannot begin to thank them for it!

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    MoversPunctuality & SpeedDamageStaff

    Reviewed Jan. 7, 2025

    Thanks to Direct Relocation Services, everything went off without a hitch. When the move coordinator, Gavin, checked in to make sure everything was going well with my relocation, I knew I was in good hands. Gavin, the driver, and the unloading crew were waiting for me when I got to my destination. They were very careful with my household things while they relocated them. Great time!

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    Customer ServiceMoversStaff

    Reviewed Dec. 10, 2024

    I was let down by a mover that I had booked three weeks before. The movers were friendly and finished the job in half the time I expected. I called Daniel the night before the move and asked for a last-minute help from TX to KY. He said he would assist and had his crew here the next afternoon.

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    MoversPunctuality & SpeedDamagePackingStaff

    Reviewed Dec. 9, 2024

    I was blown away by how efficient the movers were. They worked at a fast pace but didn’t cut any corners. My kitchenware, fragile décor, and electronics were carefully packed, and nothing was damaged. I have a very full wardrobe, and they packed all of my clothes without wrinkling them. They also helped me reorganize my closet in the new place.

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    PriceMoversQuote AccuracyPackingStaff

    Reviewed Nov. 22, 2024

    We were amazed at thoroughness and professionalism during the collection and delivery procedure. Their excellent service and affordable costs relieved me of any concerns I had regarding the distance. In little time at all, their well-trained staff packed the possessions and completed my move in 7 hours.

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    Staff

    Reviewed Nov. 20, 2024

    I cannot praise this company enough. Their service is immaculate and I’ve never once been disappointed in all of my 4 experiences with them. Plus, their moving experts have always made sure to help me find a moving deal within my budget. They’re the finest!

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    PriceMoversPunctuality & SpeedStaff

    Reviewed Nov. 19, 2024

    Direct Relocation Services was in complete control. The driver texted me the day of the relocation, and they had verified it the day before. There were no surprises because I paid the amount they said in advance, and Dennis from the office was really kind and patient in explaining all the charges. Quick and effective assistance!

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    MoversPunctuality & Speed

    Reviewed Nov. 14, 2024

    I strongly recommend Direct Relocation Services as a great company. When my old company had to cancel, I made a last-minute appointment with them, and they were very accommodating. The three movers worked quickly and well, which made everything go smoothly.

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    DamageMaintenanceStaff

    Reviewed Oct. 31, 2024

    Yesterday, Direct Relocation Services helped us set up pool furniture at an apartment building. Because we were making so much furniture, we planned to spend two full days putting it together and setting it up. Even with the lunch break, we were able to finish by 3:30 PM. Everyone in the group was so happy and having a great time that it was the perfect day. I know and appreciate what you're doing.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 28, 2024

    After moving, my wife and I called Direct Relocation Services, and they were great to work with. They showed up on time, were nice, and quickly finished the job. It looked like they were taking good care of our things.

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    MoversStaffTransparencyCommunication

    Reviewed Oct. 25, 2024

    I was very impressed with how professional they were, how carefully they handled my things, and how well they communicated with me (they listened, asked questions, and kept me updated). I was blown away by and pleased with their service. Impressed me most was their dedication to customer satisfaction.

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    MoversPunctuality & SpeedDamageStaffHonesty & Transparency

    Reviewed Oct. 24, 2024

    I really value how kind Direct Relocation Services is! When people feel welcome at work, they enjoy it more. This is true in any field. The people who worked at this company were honest, fun, and hardworking. After five hours of nervous waiting, everything arrived whole and without any damage. You guys are great! Do not worry—I will tell everyone I know about you.

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    Customer ServiceMoversQuote Accuracy

    Reviewed Oct. 8, 2024

    A heartfelt "thank you" from the Direct Relocation Services team for gaining our trust. Your crew was exceptional all through the move. From point NY to point RI, they safely moved all of my gear. Every one of the tiny pieces that comprised its hefty mass is still with me. Absolutely no harm or loss came from this transfer. I'll be in touch soon to discuss and plan my next move with you all.

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    MoversPackingStaff

    Reviewed Oct. 7, 2024

    Direct Relocation Services packed my possessions with only recyclable materials. They provided a thorough relocation checklist that included waste reduction advice. Andrew and Kelly, the movers, painstakingly divided the belongings into portions for relocation, recycling, and donation. They used red boxes for recycling, blue for relocation and green and white for donation.

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    Punctuality & SpeedStaff

    Reviewed Oct. 3, 2024

    Direct Relocation Services helped me calm down when I was having trouble moving my appliances, furniture and many delicate items. Throughout the entire procedure, we were grateful for their assistance, speed, and friendliness.

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    CoveragePackingStaffDamage Prevention

    Reviewed Oct. 3, 2024

    I had an excellent experience working with the moving and packing company. They greatly improved a situation that may have been devastating. I used bubble wrap and blankets to cover the opulent dining room furnishings.

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    Direct Relocation Services Company Information

    Company Name:
    Direct Relocation Services
    Website:
    www.directrelocationservices.com