Crown Relocations

They said they are struggling to find a carrier from Hong Kong to Dakar. The freight stopped there for a month. They made a stop in Antwerpen and just with all the chill of the world are planning to stuck there my stuff for 3 weeks prior to shipping in Dakar. All my life is there. To make money no problem they can promise everything. No more covid to blame, they blame the country infrastructure. I'm more than disappointed by this Company and I would never, never recommend it or take it again. They don't know that they are dealing with people lives. I'm looking for a way to sue them because this is not an human treatment. This is the WORST SHIPPING COMPANY EVER!

The lady at Crown rang me & said there may be a small additional cost, I did argue to start with but really, I knew they had me by the short & curlies, In July after I had arrived in NZ I received an email from the latest in a long line of move managers from Crown UK telling me I would have to pay an additional £500 for them deceiving me. (I can only assume that they must be nearly as ** to work for as they are to deal with from a customer’s perspective). As I lost count of the different people, I ended up dealing with! I even had emails from one person who got my name completely wrong & was trying to send my goods to China instead of NZ.

Anyway, my goods didn’t leave the UK until October & final arrived here in NZ at the end of January 2023! Nearly 7 months after they picked them up! Because they took so long I ended up having to buy loads of stuff to get by such as vacuum cleaner which I then had to sell at a loss when mine finally arrived. But the service did pick up once the NZ side of the operation took over, their communication was very good & the staff were great. Do not use Crown Relocations if you are moving goods to or from the UK! Worst service ever!

We moved out of our house a week early and paid for an AirBnB in London so the ship could get ahead of us only to be told the day after they had collected our stuff that it wouldn't even be on the ship for 23 days. They then tried to charge us a port storage fee which we have refused to pay and they are now suggesting legal action against us despite the 4 week delivery promise.

Communication from them was awful throughout. We had 3 separate move managers and we were told later that we should have never been told 4 weeks was realistic. Eventually, our stuff did arrive in Atlanta but for our belongings to be released from the train station to the moving company at this end we have to pay a $1500 fee which we were never informed of. Eventually, our stuff did arrive at the house. Several items broken and initially, they would not put back together the furniture they took apart. They since returned to build them but now want another fee for having done this which I will not pay. On the whole, dire. I would give zero stars. DO NOT USE.

Our move manager lied to us about where our boxes were (said they hadn't arrived in the US after we had already been asked to pay extra to get them out of US customs) and sent extremely unprofessional emails. We were told upon arrival that if we unpacked them ourselves (given the damaged and missing items to document, this took a few days), the movers would return for the packing materials. Crown initially tried to charge us more for this service even though it was they were at fault and their contracted movers said that it would be done for no extra cost.

While doing my own research I heard from house personnel that the crew was drinking while packing my stuff (I am asking myself if missing objects on my packing list have been done on purpose, or just because crew was presumably drunk), In my opinion it is really outrageous that this company is still allowed to work. I have never been reimbursed for the missing and damaged items. Means I paid an insurance for nothing, and of top of it, incurred on high costs of replacing/repairs. Crown kept hiding from my mails, my phone calls. I believe I said enough to make you understand in which dangers you can occur by using Crown relocation. Good luck with finding a suitable and reliable moving company!

At the arrival end, it was a disaster. They initially showed up with a container that had other people's stuff in it. The first question the foreman asked was how little we wanted unpacked (we had paid for a full unpack) as they had another job to get to. Because of the bad labelling of boxes, we had to open every box before telling them where to position it, which for some reason was our fault (in subsequent correspondence we were told we could not make up our minds as to where to put stuff which created extra work for the crew. No wonder as we could not tell what had been packed.

Certain things that had been disassembled could not be reassembled by the crew, but Crown very kindly offered to arrange a handyman to come to do it for us, $300 per hour for a minimum of 3 hours, at OUR cost to fix what they disassembled. Needless to say we declined, with the result that certain items had to be marked as broken and thrown away. We had several interactions with them afterwards and when I wrote a letter to the company to summarise what had happened, they basically responded with a series of lies - including how long, and how many agents, they had on-site, which was vastly overstated.

In addition, we had (to be honest) a small amount of breakages and damages. But getting compensation for this, even though we had bought their very costly insurance, was a battle, involving multiple emails, forms and constant follow up. It was if they thought that we would give up and forget about it. Once things started to go wrong, customer service went out the window. So don't confuse their slick sales process with what you will experience once you have paid your money. My advice - go elsewhere!

- White company's delivery wasn't good. They didn't have any cutter to open my boxes. So they didn't take any empty boxes. I had a bike they dismantled they haven't been able to reassemble because of above reason.

I used Crown when I moved from Singapore to London and it was good but for this moving service was terrible. I will never use Crown again. Don't recommend it