Crown Relocations

Crown Relocations

 1.0/5 (17 reviews)

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: April 27, 2023

I've been waiting for more than 5 months to receive my sea freight from China to Senegal. CROWN is always blaming it on Dakar port not being "famous" or lack of LLC forwards Worldwide. This shipping has never been pleasant from the collection in December to this date. The forward company in África responsible to ask for all relevant documents prior to shipping never contacted me for a month. I had to call myself even beg for a mail of Move Africa. They don't show any interest in making things good or being responsible. Always blaming on others.

They said they are struggling to find a carrier from Hong Kong to Dakar. The freight stopped there for a month. They made a stop in Antwerpen and just with all the chill of the world are planning to stuck there my stuff for 3 weeks prior to shipping in Dakar. All my life is there. To make money no problem they can promise everything. No more covid to blame, they blame the country infrastructure. I'm more than disappointed by this Company and I would never, never recommend it or take it again. They don't know that they are dealing with people lives. I'm looking for a way to sue them because this is not an human treatment. This is the WORST SHIPPING COMPANY EVER!

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Verified Reviewer
Original review: March 21, 2023

I contacted Crown UK to quote for shipping my goods from UK to NZ in 2021. I asked them specifically to quote for 6m³ of household goods that were already packed & ready to go. I also got quotes from 2 other companies. I also asked them to quote for 6m³. I had used Crown before for overseas shipping in 2005 they were very good then so when they came back with the cheapest quote, I had no hesitation in accepting their quote. After emails doing all the paperwork & form filling in Early July 2021 their contractor arrived to pick up my goods, they were great by the way. But they did tell me when they had finished loading all the boxes into the van that Crown had only allowed for 3m³ & they reckoned there was 6m³!!!

The lady at Crown rang me & said there may be a small additional cost, I did argue to start with but really, I knew they had me by the short & curlies, In July after I had arrived in NZ I received an email from the latest in a long line of move managers from Crown UK telling me I would have to pay an additional £500 for them deceiving me. (I can only assume that they must be nearly as ** to work for as they are to deal with from a customer’s perspective). As I lost count of the different people, I ended up dealing with! I even had emails from one person who got my name completely wrong & was trying to send my goods to China instead of NZ.

Anyway, my goods didn’t leave the UK until October & final arrived here in NZ at the end of January 2023! Nearly 7 months after they picked them up! Because they took so long I ended up having to buy loads of stuff to get by such as vacuum cleaner which I then had to sell at a loss when mine finally arrived. But the service did pick up once the NZ side of the operation took over, their communication was very good & the staff were great. Do not use Crown Relocations if you are moving goods to or from the UK! Worst service ever!

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    Verified Reviewer
    Original review: Sept. 20, 2022

    We used Crown to move from London to Atlanta. We chose them despite being one of the more expensive quotes as they promised they could have the move complete in 2-4 weeks on an expedited service. The issues started the day they arrived to pack our house. Despite paying for a 20ft shipping container they arrived with a 720ft truck and therefore everything they needed to pack wouldn't fit. They grossly underestimated how much packing space we needed meaning we had to leave a lot of furniture behind so that it would all fit and to avoid further costs.

    We moved out of our house a week early and paid for an AirBnB in London so the ship could get ahead of us only to be told the day after they had collected our stuff that it wouldn't even be on the ship for 23 days. They then tried to charge us a port storage fee which we have refused to pay and they are now suggesting legal action against us despite the 4 week delivery promise.

    Communication from them was awful throughout. We had 3 separate move managers and we were told later that we should have never been told 4 weeks was realistic. Eventually, our stuff did arrive in Atlanta but for our belongings to be released from the train station to the moving company at this end we have to pay a $1500 fee which we were never informed of. Eventually, our stuff did arrive at the house. Several items broken and initially, they would not put back together the furniture they took apart. They since returned to build them but now want another fee for having done this which I will not pay. On the whole, dire. I would give zero stars. DO NOT USE.

    2 people found this review helpful
    Verified Reviewer
    Original review: March 14, 2022

    By far the worst moving experience. We moved from the NL to the US. We were charged more after our boxes were packed and taken away. We were not given the option to reduce our volume. The movers used boxes from our recycling that were not designed for an international move. Every box - new or recycled - was damaged in transit. Irreplaceable items were 'lost'. We moved so much air since many of the boxes were left half empty (hence the reason that so many were crushed in transit with items inside damaged).

    Our move manager lied to us about where our boxes were (said they hadn't arrived in the US after we had already been asked to pay extra to get them out of US customs) and sent extremely unprofessional emails. We were told upon arrival that if we unpacked them ourselves (given the damaged and missing items to document, this took a few days), the movers would return for the packing materials. Crown initially tried to charge us more for this service even though it was they were at fault and their contracted movers said that it would be done for no extra cost.

    3 people found this review helpful
    Verified Reviewer
    Original review: March 1, 2022

    I would give zero stars if I could. Paid them an exorbitant $12500 to move our life from NZ to UK. It has been over 3 months since they picked up the container and absolutely no further progress. They told me at one stage they had a booking, then they backtracked and said nobody can get any bookings. It's a cube; how hard can it be to book space on a ship. They are now telling us that prices have gone up and we owe them another $1500 - for what? They have done nothing as far as I'm concerned, and they simply don't care to do anything. Can't get any sense out of them at all. My advice if you're looking for a shipping company - look elsewhere.

    2 people found this review helpful
    Verified Reviewer
    Original review: Aug. 24, 2021

    I used Crown believing them to be an international co with good service. However my experience has been terrible. Last minute charges that were clearly part of the contracted service and furniture held to random - payment due within 24 hours of notification or no delivery. Appalling response from customer service team in Auckland/they just don’t care and now I’m concerned about whether my goods will arrive in one piece.

    5 people found this review helpful
    Verified Reviewer
    Original review: Dec. 3, 2020

    Moved from South Africa to Doha. Air freight incomplete at arrival (missing documents and other items). No back up, no explanation, no research done by Crown. Unexisting service. With sea freight we had more missing and badly damaged items. Some of them not even appearing on our packing list, therefore impossible to have it reimbursed (all my CD collections was missing, no trace of it on the packing list, outrageous!). I did a detailed research of how and when things have gone wrong. Despite having spent days to connect the dots, and doing the work that Crown should have done, it took months for them to get back to me, after many mails, with no help, no apologies, no solution. Departure date from SA to Doha was wrong. Arrival into Doha as well. We did not have any temporary storing space because of this mistake. So another stressful event.

    While doing my own research I heard from house personnel that the crew was drinking while packing my stuff (I am asking myself if missing objects on my packing list have been done on purpose, or just because crew was presumably drunk), In my opinion it is really outrageous that this company is still allowed to work. I have never been reimbursed for the missing and damaged items. Means I paid an insurance for nothing, and of top of it, incurred on high costs of replacing/repairs. Crown kept hiding from my mails, my phone calls. I believe I said enough to make you understand in which dangers you can occur by using Crown relocation. Good luck with finding a suitable and reliable moving company!

    9 people found this review helpful
    Verified Reviewer
    Original review: Nov. 27, 2020

    We selected Crown as they were an international company for our move from France to Australia, and paid a substantial price premium for the privilege. On the French side, things seemed to run relatively smoothly, although we did subsequently discover some strange packing choices. Everything was marketed as "Books", "Linens" or "Houseware", which caused massive confusion at the other end. What the decision to disassemble, or not, was also a mystery. We had two identical beds. One was broken down into about 200 pieces and the other ones shipped whole.

    At the arrival end, it was a disaster. They initially showed up with a container that had other people's stuff in it. The first question the foreman asked was how little we wanted unpacked (we had paid for a full unpack) as they had another job to get to. Because of the bad labelling of boxes, we had to open every box before telling them where to position it, which for some reason was our fault (in subsequent correspondence we were told we could not make up our minds as to where to put stuff which created extra work for the crew. No wonder as we could not tell what had been packed.

    Certain things that had been disassembled could not be reassembled by the crew, but Crown very kindly offered to arrange a handyman to come to do it for us, $300 per hour for a minimum of 3 hours, at OUR cost to fix what they disassembled. Needless to say we declined, with the result that certain items had to be marked as broken and thrown away. We had several interactions with them afterwards and when I wrote a letter to the company to summarise what had happened, they basically responded with a series of lies - including how long, and how many agents, they had on-site, which was vastly overstated.

    In addition, we had (to be honest) a small amount of breakages and damages. But getting compensation for this, even though we had bought their very costly insurance, was a battle, involving multiple emails, forms and constant follow up. It was if they thought that we would give up and forget about it. Once things started to go wrong, customer service went out the window. So don't confuse their slick sales process with what you will experience once you have paid your money. My advice - go elsewhere!

    11 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: July 4, 2020

    I asked Crown to take care of my moving from London to Singapore and I have been extremely disappointed for below reasons:

    - I had to send several emails to make them work on my quote, edit it. I was the one who was moving forward to make things done.
    - Expensive quote compared to others without any quality reasons based on below comments.
    - They asked another provider White company to take care of my moving without letting me know... Meaning the day of the pick up, I had to open my door to a company I've never heard of.

    - White company's delivery wasn't good. They didn't have any cutter to open my boxes. So they didn't take any empty boxes. I had a bike they dismantled they haven't been able to reassemble because of above reason.

    I used Crown when I moved from Singapore to London and it was good but for this moving service was terrible. I will never use Crown again. Don't recommend it

    11 people found this review helpful
    Verified Reviewer
    Original review: May 4, 2020

    My experience was with the Crown Relocations office in California in the Southbay. The office was unprofessional, unorganized and rude. I needed to move my household internationally and it took them forever ( while all my things were in storage) to get everything ready. They tried double charging me and overcharging me. I asked several times to Dianne that works there to please let me me know ASAP when we could start the move. She ignored my emails and let 6 weeks go by until I went over her head and had her boss take over. SHE STILL tried to overcharge me and charge me with WEIGHT of the cargo AFTER I removed more than half the items that were not going on the cargo. My things were packed horribly and there were NO apologies. As of today, 6 months later, we have to remind them to stop charging our credit card for storage. Please don't use them. NIGHTMARE.

    12 people found this review helpful
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    Crown Relocations author review by Jessica Render

    Crown Relocations is a shipping company that ships fine art and other valuable items both nationally and internationally. They specialize in shipping items of large sizes that carry great monetary value. The company has over 50 years of experience.

    • Attention to detail: Crown Relocations places a lot of attention to detail when it comes to transporting art, such as temperature conditions, extra packing needs, insurance to cover the expensive art and more.

    • Art handling experts: They have a number of case studies that detail how they undertook both large and small art handling jobs successfully, and helped galleries and museums set up shows around the world.

    • Countrywide partners: They work with partner companies around the world to make sure your belongings are passed into good hands and delivered safely by a local professional.

    • Specialize in families with children: In addition to art handling, they also provide excellent help and resources to families with both older and younger children, both in advising parents on how to manage kids' expectations during the move as well as on how to make sure that kids' stuff is separated from the parents if needed.

    • Customs: The company is good at dealing with customs and filing out all the paperwork necessary beforehand in order to ensure that the orders do not encounter any problems while crossing borders.

    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.

    Crown Relocations Company Information

    Company Name:
    Crown Relocations
    Year Founded:
    MassMutual Tower, Suite 2001 38 Gloucester Road
    Hong Kong