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My husband and I recently moved back to Sydney Australia from Wanaka New Zealand and decided to use Crown Relocations because of their reputation and great assurance by their staff of their ability to take care of it. I paid over $NZ10,000 to ship all our furniture and personals all of which was only 2 years old. We were assured by the sales person sent out to quote us that everything would be handled by Crown, personally disassembled, packaged or boxed, loaded into the container and then shipped to Sydney, cleared by customs, delivered to our new address, unpacked/unwrapped and reassembled then rubbish taken away. Our New Zealand part of this experience carried out their part to the letter!
Two very professional young men dressed neatly in Crown union with all the required tools and equipment and got promptly into packing our household away in boxes, loaded the container and completed everything as they had promised. We cannot praise them enough, unfortunately this cannot be said about the Sydney end of our experience.
We booked in a time for the delivery and amazingly they did arrived within 30 minutes of that time but from there it all went pear shaped... Two very unprofessional looking guys jumped out of the truck with cigarettes in their hands, neither checked to see what access was like, neither had any tools or moving blankets with them and when they did finally see the front door entrance proclaimed that they couldn't possible deliver the 2 x lounges unless someone helped them. My husband & I promised we would assist and suggested that they be lifted over the balcony and even provided a blanket to protect the railing and the lounges. Then they proceeded to open the door to the first of the wooden containers and one of them had to hold the boxes back from all falling out while the other unloaded some of them. They then proceeded to start bringing them and dumped them in rather unceremoniously in the rooms we designed.
Then things went from bad to worse, the 65" TV which the young packing guys had taken so much care in packing came in to reveal a huge hole punched into the box which had gone straight through to the TV screen leaving a huge dent and cracks running the full length of the screen, another box containing the dining table top also had a hole punched in it but fortunately for them it was on the underneath. They then started ripping off the packaging in such a manner that you couldn't see the floor or move without tripping over it. They unpacked one of the beds but left it laying in the room un-assembled and the other bed was left in all its packaging. At no point did they offer to unpack the boxes.
Once they had delivered all the items in the containers they couldn't wait to get out of our apartment so consequently most of the rubbish is still waiting to be removed. When we did unpack the bed there were scrape marks on the edges where it had obviously been dragged along something. This is nothing like what we were promised!!
Crown's claim to fame is that they look after your items from pack up to delivery and disassemble and re-assemble, which is why we went with them. But they do not deliver on that promise!!! I feel extremely ripped off, I only got half of what I was promised and now we have to wait for an insurance claim to go through for a smashed TV which we paid $6100 NZ for and if we're lucky we'll receive $4699 AU because that's the replacement value. I'd like half my money back because I certainly didn't get what I paid for. I have sent a number of complaints to various email addresses and to date there has been no explanation given and no apology!!
I did a relocation with Crown from Abu Dhabi to Egypt and the estimate time for the shipment to arrive was between 6/8 weeks. The shipment arrived after 10 months and when I received the final bill surprising I read Storage fees that I never asked for it and was about 10 days storages at the port. When I asked why there is storage fees the company answer me is normal for small shipment. It mean if the company knows why I didn't get any information before? If my Shipment was "on time" why I should pay the storage fees? This is the second shipment that I had with Crown Relocations but I will not have the next after this unprofessional manage experience.
I moved from Canberra to Brisbane with Crown Relocations with a three bedroom house and a spa needed to manage my spinal disability. It takes a truly special degree of incompetence to break as many items as Crown Relocations broke. I do not know how an organization so lacking in competence stays in business. They broke my antique cabinet, smashing the central door with its ornate shaped mirror. They broke numerous other smaller items of value to me. They also smashed my spa beyond repair. This has had terrible consequences for me financially and physically. It will take some time for me to recover physically from the damage to my body that Crown Relocations inflicted.
Thanks to their dodgy insurance arrangements I am $11,000 out of pocket and have had to take out a two year loan I can ill afford to pay for a replacement spa. Crown Relocations did not merely damage my spa. They destroyed my health and functionality for three months leaving me in unbearable physical pain. Their response when trying to resolve the dispute was appalling. Essentially they couldn't care less what damage they have inflicted and claim that all due care was taken with my items. What a furphy! Items do not end up smashed beyond repair when all due care is taken with them. If this is an example of all care being taken by Crown Relocations it is a sad indictment on its competency. People need to be warned to never use the dodgy services of Crown Relocations lest they incur serious damage.
I used Crown because of their reputation and based on assurances from Crown staff. I paid over $9000 US to ship my items from the UAE to the US (NY then to FL). Crown assured me that they had the expertise to handle my move. I interviewed several companies but went with Crown based upon their assurances. When I received my shipment, my leather sofa was extremely sun damaged, as well as wood items & artwork collected from around the world. Crown prides itself on using one umbrella company - Crown - to handle the complete move. Other companies only handle part of the process and then contract the rest out, which is why I didn't use them. After the damage was discovered, Crown personnel took no responsibility for what happened. No explanation was given.
My shipment was packed in January, 2018 in the UAE and arrived in NY in March, 2018. This was careless. Excessive heat shouldn't have been an issue given the time of year. The items were not packed properly for shipping and/or storage. I may (the operative word being may) be able to recover some insurance to cover the partial cost of my sofa. But, that means I am still out of $9000 plus that I paid Crown to pack, move, ship and store my furniture. Essentially, I paid Crown a lot of money to damage my household items and then deliver them to me. Definitely not worth the time or effort and I would not recommend Crown to anyone either in the US or overseas. Very disappointed.
Crown Relocations expert review by Janine Sarna-Jones
Crown Relocations is a shipping company that ships fine art and other valuable items both nationally and internationally. They specialize in shipping items of large sizes that carry great monetary value. The company has over 50 years of experience.
Attention to detail: Crown Relocations places a lot of attention to detail when it comes to transporting art, such as temperature conditions, extra packing needs, insurance to cover the expensive art and more.
Art handling experts: They have a number of case studies that detail how they undertook both large and small art handling jobs successfully, and helped galleries and museums set up shows around the world.
Countrywide partners: They work with partner companies around the world to make sure your belongings are passed into good hands and delivered safely by a local professional.
Specialize in families with children: In addition to art handling, they also provide excellent help and resources to families with both older and younger children, both in advising parents on how to manage kids' expectations during the move as well as on how to make sure that kids' stuff is separated from the parents if needed.
Customs: The company is good at dealing with customs and filing out all the paperwork necessary beforehand in order to ensure that the orders do not encounter any problems while crossing borders.
Best for: Families with children, art dealers and private art collectors who need to safely transport artwork.
Crown Relocations Company Information
- Company Name:
- Crown Relocations
- Year Founded:
- MassMutual Tower, Suite 2001 38 Gloucester Road
- Hong Kong
- (800) 210-0129