About Crown Relocations
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,188,850 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
We used Crown to move from London to Atlanta. We chose them despite being one of the more expensive quotes as they promised they could have the move complete in 2-4 weeks on an expedited service. The issues started the day they arrived to pack our house. Despite paying for a 20ft shipping container they arrived with a 720ft truck and therefore everything they needed to pack wouldn't fit. They grossly underestimated how much packing space we needed meaning we had to leave a lot of furniture behind so that it would all fit and to avoid further costs.
We moved out of our house a week early and paid for an AirBnB in London so the ship could get ahead of us only to be told the day after they had collected our stuff that it wouldn't even be on the ship for 23 days. They then tried to charge us a port storage fee which we have refused to pay and they are now suggesting legal action against us despite the 4 week delivery promise.
Communication from them was awful throughout. We had 3 separate move managers and we were told later that we should have never been told 4 weeks was realistic. Eventually, our stuff did arrive in Atlanta but for our belongings to be released from the train station to the moving company at this end we have to pay a $1500 fee which we were never informed of. Eventually, our stuff did arrive at the house. Several items broken and initially, they would not put back together the furniture they took apart. They since returned to build them but now want another fee for having done this which I will not pay. On the whole, dire. I would give zero stars. DO NOT USE.
By far the worst moving experience. We moved from the NL to the US. We were charged more after our boxes were packed and taken away. We were not given the option to reduce our volume. The movers used boxes from our recycling that were not designed for an international move. Every box - new or recycled - was damaged in transit. Irreplaceable items were 'lost'. We moved so much air since many of the boxes were left half empty (hence the reason that so many were crushed in transit with items inside damaged).
Our move manager lied to us about where our boxes were (said they hadn't arrived in the US after we had already been asked to pay extra to get them out of US customs) and sent extremely unprofessional emails. We were told upon arrival that if we unpacked them ourselves (given the damaged and missing items to document, this took a few days), the movers would return for the packing materials. Crown initially tried to charge us more for this service even though it was they were at fault and their contracted movers said that it would be done for no extra cost.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
I would give zero stars if I could. Paid them an exorbitant $12500 to move our life from NZ to UK. It has been over 3 months since they picked up the container and absolutely no further progress. They told me at one stage they had a booking, then they backtracked and said nobody can get any bookings. It's a cube; how hard can it be to book space on a ship. They are now telling us that prices have gone up and we owe them another $1500 - for what? They have done nothing as far as I'm concerned, and they simply don't care to do anything. Can't get any sense out of them at all. My advice if you're looking for a shipping company - look elsewhere.
I used Crown believing them to be an international co with good service. However my experience has been terrible. Last minute charges that were clearly part of the contracted service and furniture held to random - payment due within 24 hours of notification or no delivery. Appalling response from customer service team in Auckland/they just don’t care and now I’m concerned about whether my goods will arrive in one piece.
Moved from South Africa to Doha. Air freight incomplete at arrival (missing documents and other items). No back up, no explanation, no research done by Crown. Unexisting service. With sea freight we had more missing and badly damaged items. Some of them not even appearing on our packing list, therefore impossible to have it reimbursed (all my CD collections was missing, no trace of it on the packing list, outrageous!). I did a detailed research of how and when things have gone wrong. Despite having spent days to connect the dots, and doing the work that Crown should have done, it took months for them to get back to me, after many mails, with no help, no apologies, no solution. Departure date from SA to Doha was wrong. Arrival into Doha as well. We did not have any temporary storing space because of this mistake. So another stressful event.
While doing my own research I heard from house personnel that the crew was drinking while packing my stuff (I am asking myself if missing objects on my packing list have been done on purpose, or just because crew was presumably drunk), In my opinion it is really outrageous that this company is still allowed to work. I have never been reimbursed for the missing and damaged items. Means I paid an insurance for nothing, and of top of it, incurred on high costs of replacing/repairs. Crown kept hiding from my mails, my phone calls. I believe I said enough to make you understand in which dangers you can occur by using Crown relocation. Good luck with finding a suitable and reliable moving company!
We selected Crown as they were an international company for our move from France to Australia, and paid a substantial price premium for the privilege. On the French side, things seemed to run relatively smoothly, although we did subsequently discover some strange packing choices. Everything was marketed as "Books", "Linens" or "Houseware", which caused massive confusion at the other end. What the decision to disassemble, or not, was also a mystery. We had two identical beds. One was broken down into about 200 pieces and the other ones shipped whole.
At the arrival end, it was a disaster. They initially showed up with a container that had other people's stuff in it. The first question the foreman asked was how little we wanted unpacked (we had paid for a full unpack) as they had another job to get to. Because of the bad labelling of boxes, we had to open every box before telling them where to position it, which for some reason was our fault (in subsequent correspondence we were told we could not make up our minds as to where to put stuff which created extra work for the crew. No wonder as we could not tell what had been packed.
Certain things that had been disassembled could not be reassembled by the crew, but Crown very kindly offered to arrange a handyman to come to do it for us, $300 per hour for a minimum of 3 hours, at OUR cost to fix what they disassembled. Needless to say we declined, with the result that certain items had to be marked as broken and thrown away. We had several interactions with them afterwards and when I wrote a letter to the company to summarise what had happened, they basically responded with a series of lies - including how long, and how many agents, they had on-site, which was vastly overstated.
In addition, we had (to be honest) a small amount of breakages and damages. But getting compensation for this, even though we had bought their very costly insurance, was a battle, involving multiple emails, forms and constant follow up. It was if they thought that we would give up and forget about it. Once things started to go wrong, customer service went out the window. So don't confuse their slick sales process with what you will experience once you have paid your money. My advice - go elsewhere!
I asked Crown to take care of my moving from London to Singapore and I have been extremely disappointed for below reasons:
- Expensive quote compared to others without any quality reasons based on below comments.
- They asked another provider White company to take care of my moving without letting me know... Meaning the day of the pick up, I had to open my door to a company I've never heard of.
- White company's delivery wasn't good. They didn't have any cutter to open my boxes. So they didn't take any empty boxes. I had a bike they dismantled they haven't been able to reassemble because of above reason.
I used Crown when I moved from Singapore to London and it was good but for this moving service was terrible. I will never use Crown again. Don't recommend it
My experience was with the Crown Relocations office in California in the Southbay. The office was unprofessional, unorganized and rude. I needed to move my household internationally and it took them forever ( while all my things were in storage) to get everything ready. They tried double charging me and overcharging me. I asked several times to Dianne that works there to please let me me know ASAP when we could start the move. She ignored my emails and let 6 weeks go by until I went over her head and had her boss take over. SHE STILL tried to overcharge me and charge me with WEIGHT of the cargo AFTER I removed more than half the items that were not going on the cargo. My things were packed horribly and there were NO apologies. As of today, 6 months later, we have to remind them to stop charging our credit card for storage. Please don't use them. NIGHTMARE.
Stay away from them! To say we were dissatisfied with the service would be a huge understatement. We have had relocated a few times and never had any issues. We hired them to ship our belongings from Singapore to Sydney and here is what went wrong.
2. Communication – was appalling. We had to chase for every update. Forms were not check and were returned by customs etc.
3. Timing of shipment – we were told it should take 6-8 weeks. Reasonable time frame considering it took 6 weeks to get our stuff from Sydney to London. We received our shipment exactly 3 months later!! My baby has outgrown clothes that were in the shipment!
5. Lost items – half of my shoe collection was missing. This include Chanel, Tods, Gucci, Giuseppe Zanotti etc. All shoes were in boxes so we are not talking about a few random items that could have been misplaced. Two large boxes have gone missing and shipping company I trusted with my possessions had no clue!
6. In all the mess with communication we didn't get the Crown insurance and therefore we were not compensated. Thousand of dollars worth of goods were stolen and all we got "sorry for your experience".
Do your research and stay away from this guys.
We moved from Netherlands to Nepal and Crown Relocation did an extremely poor job from the very beginning. I have relocated several times over the past 3 decades and never experienced such poor service. It began with wrong quotation. Delay in correspondence and finally poor packaging of my household goods. Many of my precious collections are damaged beyond repair due to poor handling and packaging. They have remained stubborn on their stand on packaging standards. They must have used a local packer in Amsterdam who were not well trained to handle transcontinental moves.
They have packed porcelain bowls in paper with other heavy steel kitchen equipment and left the cartons half empty without ensuring protection from shift of goods during transport. Similarly several of my valuables has been packed in the same manner leading to quite a lot of financial loss. The cartons are rather thin and no protection has been ensured against water seepage. Very poor service and quality of response and support. Will never use them and will tell all my contacts to avoid their services. They have proved very incompetent.
Crown Relocations author review by Jessica Render
Crown Relocations is a shipping company that ships fine art and other valuable items both nationally and internationally. They specialize in shipping items of large sizes that carry great monetary value. The company has over 50 years of experience.
Attention to detail: Crown Relocations places a lot of attention to detail when it comes to transporting art, such as temperature conditions, extra packing needs, insurance to cover the expensive art and more.
Art handling experts: They have a number of case studies that detail how they undertook both large and small art handling jobs successfully, and helped galleries and museums set up shows around the world.
Countrywide partners: They work with partner companies around the world to make sure your belongings are passed into good hands and delivered safely by a local professional.
Specialize in families with children: In addition to art handling, they also provide excellent help and resources to families with both older and younger children, both in advising parents on how to manage kids' expectations during the move as well as on how to make sure that kids' stuff is separated from the parents if needed.
Customs: The company is good at dealing with customs and filing out all the paperwork necessary beforehand in order to ensure that the orders do not encounter any problems while crossing borders.
Crown Relocations Company Information
- Company Name:
- Crown Relocations
- Year Founded:
- MassMutual Tower, Suite 2001 38 Gloucester Road
- Hong Kong
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.