United Van Lines International Moving

United Van Lines International Moving

 4.0/5 (9 reviews)

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About United Van Lines International Moving

United Van Lines International Moving provides moving services to over 150 countries worldwide for homes and businesses. The company offers a pre-move consultation with a moving consultant, a personal moving manager, packing, loading, transport and delivery. Auto transport is also available. United has moved more than a million customers in the past 10 years.

Pros & Cons


  • Services in over 150 countries
  • Full packing and storage
  • Customs clearance management


  • Little cost information online
  • No option to pack yourself

Bottom Line

United Van Lines offers international moving services to more than 150 countries. You can customize your move to include packing, unpacking, storage or car shipping. Get started by scheduling a pre-move consultation.

Top United Van Lines International Moving Reviews

Rated with 5 stars

They have very good customer service and I would use them again and again if I needed to. ... They were very fair priced for all the work they did for me. ... Was a very fast resp...

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Rated with 5 stars

... they were all very friendly, helpful, hardworking. The cost was what's expected. Not high but the cost was worth the value of service. ... They were beyond reliable. They didn...

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What is United Van Lines International Moving?

United Van Lines International Moving, also called United Van Lines and United International, offers moving services to more than 150 countries. The company puts together a customized international moving plan for each customer based on a personal move consultation.

United International coordinates all logistics for international moves, including packing and loading; transportation by land, sea or air; property protection; customs clearance management; and delivery. Additional services include car shipping, unpacking, debris removal and storage.

How do United Van Lines’ international moves work?

The process of booking an international move with United Van Lines starts with a pre-move consultation. A moving consultant goes over your move details, the items you’re moving and the services you need. The consultant then provides you with an international moving quote.

The next step is to book your move with United International. The company assigns a move manager to be your point of contact throughout the move. The move manager confirms moving dates, organizes paperwork and documentation for customs and arranges tracking and transportation of your items.

United International includes full packing services with moves to another country. Your belongings may be transported by land, sea or air. The company delivers your items to your destination; unpacking services are also available. It also offers optional storage service and can arrange car shipping.

United Van Lines International Moving costs

The cost of an international move with United International is highly variable. The price depends on the following factors:

  • Moving services you choose
  • Distance of the move and the route
  • Weight or volume of the items being moved
  • Type of transportation
  • Customs charges and taxes
  • Cost of insurance

The only way to know the cost of an international move with United International is to schedule a consultation with a specialist, who will provide you with a personalized quote.

United Van Lines International Moving FAQ

Is United Van Lines licensed and certified for international moves?

United Van Lines states on its website that it’s a “nationally licensed customs broker” and that it is a licensed freight forwarder and nonvessel operating common carrier (NVOCC). UniGroup, whose brands include United Van Lines, is listed on the Federal Maritime Commission’s website as an ocean freight forwarder and NVOCC.

Is United Van Lines a broker?

United Van Lines operates both as a carrier and broker, according to the U.S. Department of Transportation.

How do I book an international move with United Van Lines?

You can start the process of booking with United Van Lines by requesting a quote online or calling the company. United International then sets up a pre-move consultation to go over details of your move and provide a customized quote. You can then book the move.

Is United Van Lines International Moving safe?

United Van Lines arranges global property protection as part of an international move with the company. Ask the moving consultant who does your pre-move consultation about options for protecting your belongings while they are being transported abroad.

Do we recommend United Van Lines International moving?

United Van Lines is a good company to consider if you’re planning an international move. The company can help relocate your items to nearly any country in the world. It provides a thorough pre-move consultation, sets up a customized international moving plan based on your needs and assigns a move manager to be your contact throughout the process. We recommend reaching out to the company to learn more and get a quote.

United Van Lines International Moving Reviews

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Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer
Original review: Sept. 30, 2022

If I had gone to Yelp to select an international moving company I would have run from United Van Lines, but I didn't. I checked Consumer Affairs and other sites where they compared moving companies and I'm glad I did. United consistently ranked high or highest. It's not that I wanted to spend more money on this monumental move from the US to Australia, but if I was going to move our precious possessions across the world - after we'd sold or given away what wasn't as important - then I wanted to make sure everything arrived in the best condition. I wasn't disappointed.

Yes, they are expensive. But it was worth it. They packed our dishes, the important sentimental breakables, our valuable framed pictures and all those things we couldn't replace, as if they were packing the Crown Jewels. So much paper! But almost every single decorative thing I cared about arrived in perfect condition. There were a few breakages - a drinking glass, a vase and a glass heart, a ceramic pot, e.g., - but these were less important than what didn't break, and wasn't lost in transit. I will say, in the interest of full disclosure, that the furniture wasn't so lucky. There were some scrapes and dents in wood furniture, and the legs of the outdoor table and a chair were broken, as well as the support of a China cabinet. And it appeared to be due to the type of packing material.

Furniture was carefully packed in lots of padded brown paper, but the paper was not padded enough for an ocean voyage in a container and scuffs and dents were inevitable. The guys who unpacked it in Australia commented that they don't use the padded paper. I think they use bubble wrap (or something similar) and maybe United will take that under advisement. But even with that, they didn't break the glass inserts of the two cherished antique pieces I brought with us (a China cabinet and bookcase desk). That was pretty amazing. I wasn't happy with the damage, which had to be repaired, but I was grateful that my documented claim was not contested and paid without delay. I wanted to write a very detailed review so that anyone contemplating a move with United could go in with eyes open. I would definitely use them again, without question, despite cost and damage.

2 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Aug. 23, 2016

The people who work here are very helpful and friendly. They can pretty much answer any questions you have on the moving company and can help recommend less time moving so you don't have to pay a lot of money. The cost of renting and moving can be a fortune but they can figure out for you a good deal to where you can get it all done. Half the time it would take most people to just use their car for moving. They are pretty reliable when you need to borrow a truck for moving stuff.

8 people found this review helpful

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    Rated with 4 stars
    Verified Reviewer
    Original review: Aug. 20, 2016

    They were very helpful and happy to answer any questions I had prior to the move, and I was able to reach someone quickly when I called. Each person I spoke to was courteous and professional. Their costs were not as high as I expected, especially for the services they provide. I shopped around a bit before I decided to call, so I was aware of what competitors were charging when I got their prices. Very quick to process claims and it required very little effort on my part. I simply had to answer some questions, providing them with the information they needed to process it, and the rest was done by them. They were very reliable, and trustworthy. I didn't run into any problems in any of my dealings with them so it's safe to say that they are a group of good people who simply want to do a great job by sending their customers away as happy people.

    7 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 19, 2016

    They have very good customer service and I would use them again and again if I needed to. I told all my friends how good their service was. They were very fair priced for all the work they did for me. I would want to try them again if I needed that service again. They were very nice and helpful. Was a very fast response and I would say to everyone they make it easy, fast and fair. I really like doing company with this business. They took good care of the things they needed to and were very helpful and concerned about the things I wanted them to do for me. Nice company.

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 14, 2016

    Very good customer service. The costs seemed fair to me. Considering the time, people and all included. Very reliable! Would highly recommend them to anyone!

    5 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 11, 2016

    They helped me when I first initially called trying to set things up. I spoke with Dave who was very accommodating. Also they were all very friendly, helpful, hardworking. The cost was what's expected. Not high but the cost was worth the value of service. So the prices are pretty good. I'd total go to them over anyone else. Everything I would like to think went extremely smooth. The process didn't take that long. Extremely satisfies with how quick they are and did things. They were beyond reliable. They didn't take long to get the whole process done. They were extremely punctual. I'm super satisfied with the whole process and time it took.

    8 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Aug. 9, 2016

    On time. Hard working. Made sure the job was done in a prompt efficient manner. Never saw a phone out the entire job which can be rare these days. Cheaper than renting a truck yourself to do the job. Not to mention much quicker. Would recommend them to the utmost. Never had an issue with the company that needed me dealing with a claim or anything along that manner. Worked carefully through the process. Never took time off during the job. Kept their eye on the prize and finished earlier than had been planned earlier in the day. A+++ for sure.

    3 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Aug. 8, 2016

    Everything was done just as we had planned. On time and very professional. Movers handled our belongings with the best of care. Not a thing missing or damaged. Great experience. A little pricey but well worth the money. It was about the same price as mayflower. Well it was a tad cheaper but with the tip to the movers it ran about even with mayflower. We had no issues with the claims department because everything went so well. But we were informed as to how to make a claim if needed. They were very reliable. They got there 15 minutes before the start time and stayed till we were happy with the placement of our belongings. Awesome.

    2 people found this review helpful
    Rated with 1 star
    Original review: July 5, 2013

    Last November, my Nana passed away at the age of 100. I was living in Puerto Vallarta at the time (paradise) but chose to return stateside. One of the main reasons was that I wanted to save Nana's gorgeous furnishings from the auction block. My mother, aunt and cousins already had furnished homes and couldn't use Nana's pieces. She lived in her home in the historic district of Canton, Ohio until she passed away. My dad was a fighter pilot. I grew up moving often and continued the habit as an international school teacher. Her home was the only constant in my life. It was time to settle down and I at least wanted her furnishings to stay in the family.

    While I planned my move and searched for a teaching job/ home in Florida, I contracted United Van Lines and its affiliate, Armstrong Relocation, to handle the storage and the move. United Van Lines was actually the most expensive company I could find and I wanted experts. Nana had a set of bedroom furniture from the 1800s that she referred to as HER antiques. I referred to them as the princess bed (a high four post, hand-carved bed that was covered in tiers of eyelet), hope chest and secret drawers. I played over and under these pieces as a child and they meant much more to me than money. I wanted them safe. Also the parlor grand piano would be a challenge to move. I was glad to pay over $8K in storage and shipping costs.

    I purchased full coverage insurance as one more safeguard that the movers would be careful. I was certain that this big business would handle everything right. I was wrong. The only part of the process that was handled well was the pick-up. It was reported to me that many men arrived to box and move the pieces. It was clock-work. Then the mistakes began, starting with the accounting department which failed to bill me, billed to the wrong address, double billed me and even tried to charge me for the month when I was ready for the furniture but the company needed 19 days to organize the move. Despite the wait, I was really excited to receive the new furnishings. ONE mover and his wife showed up to deliver them. Later another guy, locally contracted, arrived to help with the piano. They were unable to handle it so my 72-year-old hero father helped (with difficulty) to hold the piano up while a leg was attached.

    The boxed items were left for me to unwrap. I'm not a professional mover and several parts to china sets and sterling silver candelabra were lost. I could deal with all of that until the truck was empty and many items including the bench, top and pedals to the piano, the headboards from both beds, a bookshelf that my papa had made, the parts box, the hope chest were MISSING. The mover tried to blame the mix-up on the person who oversaw the move, tried to come up with reasons such as the pieces had gone to another relative in order to squirm out of accepting responsibility. He pressured me to sign the bill of delivery. In the end he called Armstrong Relocation and dismissed himself. He had another job to do.

    The next six hours, I wrung my hands and did my best to breathe. It felt like Nana was dying all over again. The accountant who had been very nasty to me during previous calls (when she explained that the accounting department was short-staffed) was now acting like a best friend. She called several times to say that the warehouse was being searched. Finally, the items were found. Two dressers and two antique chairs were still gone but everything else would follow. I told the accountant NOT to rush the items and just to get them to me safely. She ignored my wishes.

    Several days later, the pieces arrived. The antique dresser was in no way protected. One leg had split and there was a gouge taken out of the body. A cuckoo clock that my father had purchased during his flight training in the Med Sea was in three pieces. A crystal lamp was all bent and the lamp shade was as crushed as I felt.

    I had trusted United Van Lines to do a good job. I thought it was a reputable company. What it turned out to be was a BIG company with form letters and a contracted claims department. I was offered $100 for the broken antique dresser (in good faith) although similar items online are valued at $1,900. You see, I received the letter telling me not to fix anything several weeks after I reported being dissatisfied with the move. I had tied a piece of string around the split leg to hold a piece in place. That was reported to be a repair. In total, the claims department offered me $850 worth of checks (I had to fight for those) and said they could do no more (I said I would be okay with $400 more and a REAL apology instead of a form letter). I was given an address for arbitration. I can't BELIEVE that such a large company would do so little to take responsibility for massive errors (not to mention heartbreak). Should I ever move again, I will go with Mayflower. That company offered to do the job for $2K less.

    76 people found this review helpful
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    United Van Lines International Moving Company Information

    Company Name:
    United Van Lines International Moving
    Year Founded:
    United States