United Van Lines International Moving Reviews

This company was great. They had excellent customer service and staff. They performed every tasks just the way I liked. I would recommend them to anyone looking to move. Thanks.

Moved from Michigan to Utah and was so worried and stressed out about the move! The company and crew made the move so much easier on me and I will be forever grateful! Will definitely be doing business with them again if need be.

Just a bad experience...started well with the estimator being very professional. But that's where it ended. Packing day: worker bees were OK, but the team leader, Driver was devious. We had a variety of high value items that we paid extra for to insure. On the packing inventory the driver listed various of the high value items as "scratched, damaged, gouged" when they were in perfect condition! His attempt to protect himself if these items were damaged in transit. We did not catch this until arrival in Chicago, Move to Chicago from Philly: unpacking crew was very poorly trained and unprofessional. Items were dropped and crew was disorganized. One unpleasant incident will not be detailed here but involved our condo toilet being clogged by a crew member, UGH! We had to file a claim for several damaged items and still waiting for resolution,

I recently used United Van Lines for a move. I purchased 0$ deductible insurance at a cost of over $300, as most of my furniture is antiques. Their agents dropped an antique organ in front of myself and my wife. After the the move I placed a claim for repair of the item. When, contacted by the companies preferred repair person, he stated the repair would be over $2800 not including a custom mirror that would be needed. United Van Lines was willing to only to reimburse $300. They stated they were only liable for median price of a similar item, despite what their repair person stated was needed for the item that was over 75 years old.

I have moved 12 times in my life, and United through Mesa Moving and Storage my worst experience ever. Their customer service was insensitive, and arrogant. They lost items in transit, and did permanent damage to some of our items. While they were able to repair some items, the items they were unable to repair should have been paid for through insurance. Instead they gave us a measly $575, where they should have provided nearly $5000 for the items that they lost and count not repair. The United insurance department could not have cared less, and did all they could to properly compensate us, even when I offered a settlement of less than half of what we were owed.

If I had gone to Yelp to select an international moving company I would have run from United Van Lines, but I didn't. I checked Consumer Affairs and other sites where they compared moving companies and I'm glad I did. United consistently ranked high or highest. It's not that I wanted to spend more money on this monumental move from the US to Australia, but if I was going to move our precious possessions across the world - after we'd sold or given away what wasn't as important - then I wanted to make sure everything arrived in the best condition. I wasn't disappointed.

The people who work here are very helpful and friendly. They can pretty much answer any questions you have on the moving company and can help recommend less time moving so you don't have to pay a lot of money. The cost of renting and moving can be a fortune but they can figure out for you a good deal to where you can get it all done. Half the time it would take most people to just use their car for moving. They are pretty reliable when you need to borrow a truck for moving stuff.

They were very helpful and happy to answer any questions I had prior to the move, and I was able to reach someone quickly when I called. Each person I spoke to was courteous and professional. Their costs were not as high as I expected, especially for the services they provide. I shopped around a bit before I decided to call, so I was aware of what competitors were charging when I got their prices. Very quick to process claims and it required very little effort on my part. I simply had to answer some questions, providing them with the information they needed to process it, and the rest was done by them. They were very reliable, and trustworthy. I didn't run into any problems in any of my dealings with them so it's safe to say that they are a group of good people who simply want to do a great job by sending their customers away as happy people.

They have very good customer service and I would use them again and again if I needed to. I told all my friends how good their service was. They were very fair priced for all the work they did for me. I would want to try them again if I needed that service again. They were very nice and helpful. Was a very fast response and I would say to everyone they make it easy, fast and fair. I really like doing company with this business. They took good care of the things they needed to and were very helpful and concerned about the things I wanted them to do for me. Nice company.

Very good customer service. The costs seemed fair to me. Considering the time, people and all included. Very reliable! Would highly recommend them to anyone!