Clutter Reviews

Natavica and Mecca are topnotch. They were polite, efficient and respectful of our furnishings, which were heavy and complicated to wrap and remove. They carefully addressed each item and made sure to handle everything with care. They’re as impressive as they are capable. Five stars doesn’t seem like a high enough rating! Natavica and Mecca are outstanding!

Xentli and Miguel, were absolutely excellent in every aspect of the move!!! They were simply outstanding in from the initial greeting to the final check to make sure we were happy customers. They were the best movers we ever had and simply stated quality people. We will recommend them to anyone moving. Absolutely the best!!! Thanks, Xentli and Miguel!!! Thank You.

Mecca, Everett, and Nataviea were great! They got all my stuff packed in under an hour, and they were super helpful and friendly if I had questions. They seem like very hard workers and I appreciated that they got it done quickly to minimize unexpected charges for me. I would definitely move with them again in the future!

Movers were fantastic: fast, efficient, and careful with items as they wrap everything up! They took pictures of everything and scanned into my portal for inventory. It’s easy to see the whole process. The website is a little confusing to use and to understand the costs. The lead mover, Nataviae, explained to me better when she arrived on site.

Had an appointment with the Clutter crew — Brian D, Everett, and Anthony — And I couldn’t be more impressed! They showed up right on time, handled everything with great care, and made the whole process smooth and stress-free. Their customer service was top-notch, and they were both professional and efficient from start to finish. I highly recommend this team if you’re looking for a reliable and hassle-free moving/storage experience. Thanks again to Brian, Everett, and Anthony for doing such an outstanding job!

Horrible, heartbreaking experience. We have been trying to get access to our dead mother's storage unit for 5 months now, have sent them paperwork, countless emails and phone calls. They keep "needing more time to look into it" and meanwhile, the clock keeps ticking, and they keep asking us to pay the bill. Close to $2000 now as they prolong this process. We have given them a small estate affidavit, as required by California Court and they still have not responded.

Horrible. Don’t make the mistake of trusting this company. Go to your local storage company, this is a scam. They don’t answer the phone, they take long to respond to your questions online, just an overall bad experience with Clutter.

We had an emergency flood damage move to do. I contacted Clutter on Friday and booked on Saturday a move to storage for Monday morning. Everything was set up. We were promised loading on Monday morning. I confirmed on Sunday afternoon and was assured that they would arrive at 9 am on Monday morning. At 7:30 am on Monday morning, they cancelled. Either the person booking my move overpromised and could not deliver, or there was a terrible lack of communication between office and staff, or someone slept in, or....fill in the blanks.

I used Clutter to store outdoor furniture for a five year period. When I tried to schedule the return of my items and sent Clutter a certificate of insurance in advance of having my items returned, Clutter failed to complete the certificate. I called the company dozens of times telling them that if the COI was not completed, they would not be able to deliver my furniture. When the truck arrived with my items, it had to return to the items. I was charged $218 by Clutter for the "delivery."

We relied on Clutter for storage services and expected basic care and accountability. Instead, when our items were returned, one large box was missing entirely and another item was damaged. The combined value of what was lost/damaged is around $1,300. When we filed a claim, Clutter offered just $80 in compensation. Their response was that anything more isn’t possible because the items were “not insured.” This explanation is unacceptable. Insurance is meant for unpredictable events—not for failures in inventory control and handling. Losing a customer’s belongings is not an “unforeseen circumstance”; it reflects a breakdown in operations and responsibility.