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About Clutter Reviews
Clutter uses its proprietary, end-to-end technology to offer convenient moving and storage services, including a Smart Storage option where it handles depositing and withdrawing your items for you. Clutter also focuses on your digital experience, allowing you to schedule services, check your storage inventory and manage your move online. However, it only operates in parts of California, New Jersey, New York and Washington, and available services vary by market.
Pros & Cons
Pros
- Smart Storage with pickup and delivery
- Month-to-month storage available
- Discounts for longer commitments
- Optional packing service
Cons
- Not available everywhere
- Smart Storage has extra fees
Bottom Line
Clutter focuses on full-service convenience when it comes to moving and storage, but you can also do some of the work yourself. However, service areas are limited, and storage pickups and deliveries cost extra.
About Clutter
Clutter storage solutions provide month-to-month storage for your belongings. Clutter services include packing materials, packing help, pick up and delivery. What sets Clutter apart from other storage companies is their extensive photo inventory process. With this system, Clutter and their customers have both a visual inventory and itemized list of stored items. Since Clutter’s storage facilities are secured and closed to the public, you can’t visit your items in storage; however, you can have them delivered back to you at any time.
Clutter conducts extensive background checks and screenings on all employees, making their moving and storage specialists well-trained and thoroughly vetted. Clutter storage facilities are closed to the public and monitored with 24/7 motion-sensor cameras. The Clutter storage company provides their Limited Security Warranty Policy to all customers, and further protection for items can be purchased for a fee.
Clutter storage solutions
Clutter services available include packing assistance, pickup, storage and delivery. Clutter customers can manage their items in storage, book pickups and returns, and schedule or reschedule orders through the Clutter website.
- Clutter storage services
- Before they store anything in one of their secure warehouse facilities, Clutter collects an online photo inventory, so they have an exact index and location of all your items. Clutter offers a variety of storage units, from the size of a small closet to custom accommodations for storing an entire business inventory or large estate.
- Clutter storage locations: Chicago, Los Angeles, New Jersey, New York City, Orange County, San Diego, the Bay Area and Seattle.
- Clutter pickup services
- Clutter’s pickup service will transport items from clients’ homes to a Clutter storage warehouse. Items should be boxed and labeled in advance.
- Prohibited items: Liquids of any kind, food or perishables, illegal or controlled substances, hazardous materials, living things, grand pianos, upright pianos, and pool tables are prohibited. For an entire list of prohibited items, refer to the Clutter Terms Of Service.
- Clutter delivery services
- Clutter transports items from their warehouse facilities back to clients’ homes upon request. Upon delivery, Clutter representatives place appliances or furniture in the area of your choosing one time at no additional cost.
- Delivery service areas: New York City, Los Angeles, the Bay Area, Orange County, Inland Empire, Seattle, San Diego, Chicago, Philadelphia and New Jersey.
- Clutter packing services
- Clutter packing help is a service that adequately prepares and packs all your items into boxes or storage containers. Clutter representatives provide packing materials — like moving blankets and shrink wrap — to ensure that your belongings are suitably packed for transportation and storage.
How does Clutter work?
As a full-service storage company, Clutter picks-up, stores then delivers items when needed. First-time pickups can be scheduled online or over the phone with a Clutter customer service representative. On the scheduled pickup day, a team of Clutter moving specialists arrives at your location.
Before packing, Clutter collects a digital photographic inventory of your belongings and assigns a unique barcode to each item. Then, Clutter transports the inventory to one of their secured storage facilities.
If you want to retrieve an item in the future, all you need to do is access your Clutter account and select which item you need. Clutter will then deliver the item back to you.
Clutter storage prices
Clutter prices depend significantly upon how many items need to be stored. To get a free quote for the cost of Clutter storage, fill out a brief questionnaire and provide your ZIP code, the size of storage unit you need, how you plan to move your belongings into storage, how long you plan to use the storage unit, and the date you need the storage unit. Review a variety of pickup time options, and if the Clutter price is acceptable, submit your email address.
Please note that Clutter charges a deposit for the first pickup. The first month of storage is charged after pickup, and then billing is automatic. If you ever need to update your billing information, you can easily log in to your Clutter account and update your default for automatic payments.
Clutter security and protection
Clutter automatically provides a Limited Security Warranty Policy that covers possessions up to $1.00 per pound. Additional $1,000 or $2,500 protection plans are available for an extra charge. Be aware that Clutter is only responsible for the items they pack and visually inspect.
Clutter customer service
Most scheduling and rescheduling is completed through the Clutter website. If you have further logistical questions, you can call Clutter customer service number any day of the week, from Monday to Friday, 6:00–6:00 p.m., and Saturday and Sunday, 6:00 a.m–5:00 p.m., PT.
Clutter FAQ
Do I have to sign a contract to store with Clutter?
Yes. However, all Clutter storage agreements are month-to-month.
What items are prohibited at Clutter storage?
Clutter company policy prohibits certain items, like liquids, perishable food items, living creatures, hazardous materials, some types of pianos, pool tables and vehicles. A detailed list of Clutter prohibited items can be found on their Terms of Service.
Is Clutter responsible for packing delicate items and valuables?
Clutter can only ensure delicate or valuable items are packed safely with the additional Clutter Plus service. If you don’t have Clutter Plus, then it is your responsibility to pack your delicate belongings correctly.
Can Clutter store my belongings for a month or less?
All Clutter storage contracts are month-to-month. You can store items at a Clutter warehouse for less than a month, but Clutter will not prorate the cost.
Can Clutter dispose of or donate my unwanted items?
No, Clutter will not dispose of or donate unwanted items at this time.
Should I tip Clutter movers?
Only if you want to — Clutter moving specialists appreciate tips, but tipping is not required.
Can I visit my things in Clutter storage?
No, Clutter storage facilities are not open to the public. However, you can schedule the delivery of your items at any time.
What happens if I move outside of the Clutter service areas?
Clutter does not provide shipping services but can help to facilitate the relocation of clients’ belongings anywhere.
Does Clutter charge a late fee for overdue payments?
Yes, Clutter charges a 15% fee if a payment is more than 30 days late.
How much does Clutter storage cost?
Clutter storage rates vary by size and location, but the average Clutter storage cost is $150–$250 per month.
Does Clutter charge a deposit?
Yes, Clutter charges a deposit for first-time pickups. The specific amount will be in the confirmation email sent before your pickup date.
Do we recommend Clutter?
Yes, Clutter storage company is a smart choice for those who live in an area where their services are available. Professional moving and storage specialists take a digital inventory of all their clients’ belongings to eliminate confusion. Plus, Clutter storage facilities are closed to the public and monitored with 24/7 motion-sensor cameras, so you know your most valuable or sentimental items are safe.
Clutter Reviews
ConsumerAffairs has collected 255 reviews and 424 ratings.
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Reviewed Sept. 18, 2023
We stored our stuff with clutter for 18 months. When we got our items back, we not only had to deal with the rude moving staff, but a number of items were damaged. They dragged an expensive refrigerator up the stairs on its side. When we pointed out that a refrigerator is to stay upright, the staff rudely threatened to leave everything in the garage if we didn’t ‘let them do their job’.
The fridge of course never cooled after that due to the leakage of oils and gas. They also damaged a number of other expensive items including a ping pong table, a desk and a king bed. A number of our smaller items never made back home but we can’t prove anything since not everything was pictured. Oh and they left the house with a mountain of wrapping paper and blankets. We did file claims with Clutter but got peanuts as compensation. This was the worst moving experience we have ever had and believe me we have moved a lot. Look elsewhere unless you want stress, headache and broken items. You have been warned!!

We apologize you were involved in a claim, for privacy reasons we cannot discuss the details of your claim. Publicly we can confirm it was assessed according to the protection plan. You are welcome to review the correspondence we provided and contact us if you have any additional questions.
Reviewed Sept. 14, 2023
Originally started with this company when it was MakeSpace, back in 2021. Then they sold to Clutter, who jacked up the prices, made me sign a new contract, and have delivered terrible customer service ever since. They literally lost three sections of my four-section couch (delivered one piece of it) and their customer service people have no way to actually help find it. They contract with a customer support team somewhere overseas who have absolutely no way to actually help you. They also broke the leg off of my grandmother's armchair. The app also does not give accurate delivery times/estimates, so it makes planning on moving days very difficult.
May not be technically "fraud" in a legal sense, but the persisting incompetence combined with the way that they have structured customer support to make it impossible to actually remedy when your stuff goes missing or is damaged make it pretty damn close. Either way, you'll be paying a lot of money to have your belongings broken and lost.

Hi Rosa, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. As a result, our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank you, The Clutter Team
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Updated review: Sept. 15, 2023
After posting my initial review, they reached out to me to waive the service fee for the final drop off as long as I update my review. I only updated to 4 stars because this whole process could have been easily avoided when I contacted Clutter several times and submitted a claim for it but apparently it only got a proper response and review after I posted this review on Consumer Affairs. I recommend your team fine tunes how it manages claims to avoid the many bad reviews that are on here.
In addition, I have not received my final drop off of items (I get it in tomorrow) and it will still require me to be project manager to make sure items that were logged are actually delivered. Hoping I won’t have issues then.
Original Review: Sept. 11, 2023
I got Clutter several years ago while I had to move back to my parents and store all my belongings in storage. There wasn’t many reviews and I thought I would take a chance. I didn’t have to pay for anything for the pickup other than my monthly rate and the process was great. Later as I would log in to my portal I noticed some things were missing but it’s not like I could sit there and watch them log and put everything in the truck because I was in the process of moving. I would be wasting my time sitting there for several hours making sure every item that was placed in the truck was logged on their end. I’m not their project manager.
I set to close my account and have a drop off scheduled so I don’t even know what’s damaged or missing yet (I’m sure there will be more issues then) but I was told when I signed up my final drop off is free and there is no account closure fee (this was in the agreement and I have a copy). Well now, I have to pay $371 plus $78/hour for labor. I disputed this with them and said at least waive the service fee of $371 and I’ll pay labor but their offer was a $25 credit… their reason (and loophole on the same agreement that stated my drop off was free) was that they have the right to change the rates and prices on you so basically no matter what they claim at the time you book, they will find a way to charge you much more. They are complete scammers and I will never book with them again and will never recommend them.
Wish me luck that I don’t have issues when they drop off my items this week. Due to the other reviews, I will now be project manager with a printed list of my inventory making sure each item was dropped off and any missing items are not marked as delivered on their end. I paid for insurance each month and you bet I will be submitting a claim for anything that they screwed up. Save yourself and don’t bother with clutter.

Hi Gazelle, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. As a result, our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank you The Clutter Team

Reviewed Sept. 8, 2023
I have recently had my items returned to me from Clutter after having them pack up my apartment and store for 4 months. Overall I would not recommend this company for the following reasons: Lack of professionalism: The movers who packed up my apartment were complaining about their manager while inside my apartment. One of the movers was in an active dispute with their manager about taking a lunch break. He was stepping out to take a phone call from his manager and would then return to the apartment and recount the conversation to his colleague while I was there. The manager was pushing the employee to take a break which would have meant stopping in the middle of packing my apartment and making me wait while he took lunch. The employee refused to take lunch which was the best outcome for the customer, but the whole dispute was very unprofessional.
Incorrect labeling of items: Upon receiving my items back it became clear that the original movers did not label and catalog my couch, only the couch cushions. So when the movers who delivered my items back to me loaded up the truck, my couch was not included. When they queried someone at Clutter while in my apartment, the response was that the coach was never stored with them, which is not true as I watched the original movers take it out of my apartment.
Poor customer service: The movers who delivered my items were not able to assist with tracking down my couch. The only option given to me was to file a claim to be reimbursed for the couch and to wait 5-7 days for the claim to be reviewed. So I currently have no couch to sit on and no idea what Clutter have done with it. Given it is an expensive couch I would have expected a phone call from someone at Clutter sharing more detail regarding the process for trying to find it. Or perhaps someone could take a quick look at the storage facility and see if there is a brown leather couch sitting there! This should not take 5-7 days just to get back to me.

Hi Brad, We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team. Sincerely, The Clutter Team
Reviewed Sept. 6, 2023
How is the most premium storage company the actual worst and the most unprofessional? I simply need to get my stuff from my clutter storage unit, yet the red tape, fees and call center run-around make it impossible! The movers & truck I hired aren’t able to pick up my stuff from Clutter because clutter requires me to book an appointment for this sort of thing at least a week in advance?! They also charge a minimum of $235 for my movers to pick up my stuff?! This should require a key or passcode like every other storage unit on earth!
Worse yet, when you call to see if anyone at clutter can help, you get transferred to a call center in India where you’re read a script. Don’t bother asking to speak to a manager because you’ll be passed to the call-center manager, in India, who reads the same script. And don’t be fooled by the domestic sales team who you speak to when you sign up with Clutter—they’re friendly and make it seem as if you’re in good hands, but the second you sign up with them the only people you will speak to are in India reading a script.

Hi Andi,
We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner.
Thank You,The Clutter Team
Reviewed Sept. 5, 2023
Worst company ever. Total scam. Do not do business with them. Waste of time and money. I have been used for over 8 years. Company previous was sold to another storage company, I never received a letter from the new management and the rates going up, never received a copy or sign the contract with the new company, who requested my items that should be delivered today (9.5.23) never received and my delivery was canceled and I was charged $200.00 for a delivery that I did not cancel - called company over 7 times and transfer to India where people over there does not offer any solution just keep repeated over and over the same BS., Nobody here in the USA take the responsibility just keeping rolling the ball to India. Waste of time, energy, money. This company is a total fraud and scam.

Hi Daniele,
We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customer's; items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner.
Thank You,The Clutter Team
Reviewed Sept. 5, 2023
THIS IS ABSOLUTELY THE WORST COMPANY EVER!!! Zero stars. We're exhausted from trying to retrieve either our stuff that they've lost and destroyed or the fair cash amount as a payment for damages. They lost my son's Ikea kitchen, his multiple train sets worth at least a couple of hundred dollars, our family tent, my husband's box of collectible items, our fancy shower head, and a bunch of other things and for all of that they offered us $80, when in reality a total amount is about $2,000. Then they destroyed our mattress (bought for $800 and now available for $450) and attempted to deliver it in that condition and then offered us $75 for it.
The whole experience has been just incredibly difficult since they forced us into signing their documents so that they would (maybe) deliver the three boxes they have allegedly found. And now their website won't even let me schedule a delivery for those 3 boxes. Their team promised to deliver them for free but then we learned that with Clutter, integrity and honesty aren't words in their vocabulary. Don't use Clutter. Ever.
This is just the tip of the iceberg. Clutter has been horrible through and through, they changed our contract halfway, there's no way to talk to the storage space where our stuff is at, their people are who knows where and answer the phones not as moving/storage professionals but rather as poorly trained therapists (who just repeat "I understand, ma'am.") and they randomly decided to charge us for delivery when we hired them under the terms that pick up and delivery would be free. And that's not where it stops, in order to try and offset the costs that Clutter literally invented midway through our contract, we wanted to pick up our stuff by ourselves, but it turned out they covered their bases there too by making sure that they charge for pick up more than delivery. So whatever you do, you will be scammed if you use this company.

Hi Jalena,
We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner.
Thank You,The Clutter Team
Reviewed Aug. 28, 2023
I was scammed by Clutter and lost hundreds of dollars. Straight up. I would be very surprised if any positive reviews you see online have not been written by the company. My recommendation is to use reputable movers and storage companies.

Hi Josh, we truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team. Sincerely, The Clutter Team
Reviewed Aug. 27, 2023
I feel scammed by this company. This is the worst moving experience I ever had. They do not account for items properly, neither during move out nor move in and will lie to you. After having my items delivered from storage, 10 (!) of my boxes were missing. When I asked the movers about the remaining boxes, they said they do not know where the rest is as they completely unloaded the truck, and that I should file a claim. I afterwards saw that the movers marked all items in the online inventory as delivered, and Clutter refuses to reimburse me or even initiate a search. Horrendous business practices.

Hello Eva, we apologize you were involved in a claim. We've confirmed our team is currently conducting a review of your official claim. We will be reaching out to you to discuss.
Reviewed Aug. 25, 2023
This Company deserves 0 stars. I had already packed my items myself to save time since I got a promotion of 2 hours free so I thought since everything was already packed and ready to go it shouldn't take no more than 3 hours at most. WRONG! These dumb movers literally started unpacking my boxes and repacking them into smaller Clutter boxes and wasting so much time. They literally took almost 6-7 hours emptying my apartment. The last movers I hired literally unpacked my U-Haul and put everything in my apartment in 3 hours. These Clutter bozos purposely took forever repacking my items and bringing them to the truck to get as much time to charge me more.
I originally selected a $180 a month storage fee, now I'm paying $400 storage fees because the idiots at Clutter said my items don't fit in the 10×10 which is false because I know for a fact my items would have fit into a 10×10 because I've previously stored my items at a U-Haul 10×10 and everything fit. Now in order to get my items I have to pay $600 in order to get my items! These Clutter losers are literally the worse! Do not work with them. Just hire a local moving company if you need to store/move your items. Clutter is the ** worse.

Hi Iris,
We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team.
Sincerely,The Clutter Team
Clutter Company Information
- Company Name:
- Clutter
- Website:
- www.clutter.com
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