Clutter Reviews

Natavica and Mecca are topnotch. They were polite, efficient and respectful of our furnishings, which were heavy and complicated to wrap and remove. They carefully addressed each item and made sure to handle everything with care. They’re as impressive as they are capable. Five stars doesn’t seem like a high enough rating! Natavica and Mecca are outstanding!

Xentli and Miguel, were absolutely excellent in every aspect of the move!!! They were simply outstanding in from the initial greeting to the final check to make sure we were happy customers. They were the best movers we ever had and simply stated quality people. We will recommend them to anyone moving. Absolutely the best!!! Thanks, Xentli and Miguel!!! Thank You.

Mecca, Everett, and Nataviea were great! They got all my stuff packed in under an hour, and they were super helpful and friendly if I had questions. They seem like very hard workers and I appreciated that they got it done quickly to minimize unexpected charges for me. I would definitely move with them again in the future!

Movers were fantastic: fast, efficient, and careful with items as they wrap everything up! They took pictures of everything and scanned into my portal for inventory. It’s easy to see the whole process. The website is a little confusing to use and to understand the costs. The lead mover, Nataviae, explained to me better when she arrived on site.

Had an appointment with the Clutter crew — Brian D, Everett, and Anthony — And I couldn’t be more impressed! They showed up right on time, handled everything with great care, and made the whole process smooth and stress-free. Their customer service was top-notch, and they were both professional and efficient from start to finish. I highly recommend this team if you’re looking for a reliable and hassle-free moving/storage experience. Thanks again to Brian, Everett, and Anthony for doing such an outstanding job!

Terrible! Very expensive to store your belongings with them just to end up experiencing horrible service. I schedule a pick up time to retrieve my belongings from the Columbia, MD warehouse. The pick up window given was 8am-2pm. I arrived at the warehouse and the instructions given tells you to go to the “office” to check in. I arrived and there was no office. However, there was a trailer outside with no one in it. I knocked on the door and waited for over 45 mins for someone to show. Finally a warehouse worker showed. While waiting for 45 mins I called Clutter's customer service and was told that they do not have the direct line to this so called “office” at the warehouse - nor could they call the warehouse directly. So basically customer service was not helpful.

Stay away from Clutter unless you like pain! I wish I could give -100 stars to Clutter. I'm a bit nomadic, so I move a lot and know no move is perfect. However I have never, ever, never had to deal with the amount of problems that came with hiring Clutter. On my move day, only 2 or the 3 movers showed up. Since they were short staffed they couldn't finish my move that day. The movers said they would come back the next day. I said ok, because I had built in an extra day wiggle room. However, after the movers left with part of my belonging I got a call from Clutter saying they couldn't come back for 2 more days. I had to be out of my apartment and had a trip booked so I had no choice but to call another moving company to finish the move and put the remained of my belongings in a local storage facility.

Clutter quickly provided a second review resulting in greater compensation for the damages. While this is appreciated goes further to recoup damages, I would urge prospective customers to fully consider their choices in choosing moving and storage options and the necessary care and protection required for same.

UPDATED ON 11/5/2025: What a joke you guys are! I did what was asked and submitted more proof and actual estimates for the damage to my home and nothing. Radio silence! My account is under Samantha ** since you could not find my account. I submitted more claims and wasted more of my time to not even get a resolution or even a response. Incredibly frustrating and not geared towards the satisfaction of your customers. Just want to steal your money and destroy your items as well as your home.

From the beginning, they are quick when picking up your belongings, but extremely difficult when it comes to returning them. We couldn’t move for over a month because, according to them, they were “booked up” for 1.5 months. There’s no contact number or email, and no one responds to messages. After almost two months, on our move-in day, they finally showed up with boxes that were popped and clear signs of careless handling. I watched them throw boxes, drag bags on the ground, and push furniture down the stairs.