Clutter Reviews

Update: no one ever reached out to me and when I called them they said there is nothing they can do and will not escalate calls and they have happy customers. DO NOT HIRE this company.

The problems began immediately with delivery scheduling, as the earliest available date was nearly a month out. The delivery itself was handled by two supposed “professionals,” though one was clearly inexperienced and injured himself on the job, while the other spent much of the time on his phone resulting in a move that took nearly twice as long as it should have. Worse, the movers caused over $1,000 in damage to our walls and floors, some of which they attempted to conceal under carpeting, despite repeated requests that they use moving blankets. Any reputable company would have a dedicated move coordinator available, particularly when damages and logistical failures arise; reaching a live representative at Clutter was effectively impossible throughout the process.

Once we unpacked, the situation deteriorated further. Multiple boxes arrived damaged, one box was entirely missing, and a set of dumbbells worth $500 had disappeared. Clutter’s reimbursement policy is absurd on its face: compensation for missing boxes is capped at $1/lb, regardless of contents, and total liability is capped at $2,500 even if all belongings go missing, without any refund for the storage fees themselves which I had paid over two years. In other words, customers assume virtually all risk while Clutter assumes almost none.

It was painstakingly task to demonstrate how these items were missing or damaged while the missing dumbbells was even more troubling. Clutter initially refused compensation because their staff had failed to properly inventory the item during pickup. Despite providing receipts and timestamped photographs proving ownership and timeline, the claim was denied until I happened to locate a photograph taken on pickup day showing the item in Clutter’s possession. Had I not coincidentally documented their mistake myself, I would have received nothing. That is not a claims process; it is a liability avoidance strategy masquerading as one.

To make matters worse, resolving the claim took over five months because representatives responded typically once per week. The pace felt less like incompetence than deliberate attrition designed to exhaust customers into giving up. Overall, this was an exhausting and deeply unprofessional experience. My belongings were mishandled, items went missing, property was damaged, and Clutter repeatedly failed to take responsibility unless confronted with overwhelming evidence. I would strongly caution anyone considering entrusting them with valuable possessions.

The service itself is basic storage for common household items, but the ongoing cost does not feel justified for what I’m storing (sofa, TV, and a few household items). The billing feels inconsistent and has caused unnecessary financial stress. Overall, I would not recommend this service unless you are absolutely certain you need long-term storage and are comfortable with recurring charges that can fluctuate. I expected more transparency and stability in pricing. If you want, I can also make  a more aggressive version (BBB-style complaint) or  a shorter Google/Yelp version that hits harder in fewer words.

**What happened:**

- Upon delivery, Clutter's own delivery team openly acknowledged that their inexperienced warehouse team, due to continual turnover, was responsible for the mishandling.

- After sending a formal letter requesting escalation to senior leadership and setting a 7-day response deadline, I received no response for over 12 days.

**What I want people to know:** I'm not sure which individual employee is responsible, and frankly it doesn't matter — Clutter as a company fell below every standard of care I expected when they were entrusted with my belongings at every step of the process. Clutter's own policy covers damage caused by gross negligence. Their delivery team's admission, the unexplained re-wrapping of my belongings, and the failure to notify me of damage while in their care all point to exactly that. Despite providing receipts, photos, and a detailed written account, I have been met with delays, form letter responses, and ultimately silence.

If you are considering using Clutter — especially during a vulnerable time in your life — please be aware of how they handle damage claims. Protect yourself by purchasing the highest level of coverage available, documenting everything before handoff, and understanding that their default plan will not come close to covering the value of your belongings if something goes wrong. I am currently pursuing this matter through the Better Business Bureau and Los Angeles County Small Claims Court. Claim ** — still unresolved.

When I called I was told I was lucky they booked a SECOND day to finish the job (while billing me an additional storage size + additional packing fee + additional $155 an hour). THEY ARE EITHER STUPID OR LEGIT A LEGAL SCAM. RUN AWAY UNLESS YOU LIKE WASTING TIME AND MONEY x 3. IMPORTANT NOTE: The $100 credit they offered off of my $1785 bill (I was quoted $600 for the ENTIRE JOB AFTER providing them will FULL details of my items) is insulting. They offer $100 to anyone who refers a client to them lol. RUN AWAY from this company and tell everyone.

All Clutter did was use up all of my available time to prepare and let me down into a big hole. As a result, I had other contractors standing around for hours while I arranged a couple of pods to be dropped on the driveway. Then the other contractors did the job Clutter was supposed to do before they could begin what they were supposed to do. TOTAL COST FOR THE DAY: $3000 to the other company for doing Clutter's work. We had no choice. Now we are paying double what we were supposed to pay Clutter for monthly storage because we have needed to use two pods and had no time to negotiate price. There is no need to call these people names or make other disparaging comments, but those are the fact. THEY SERIOUSLY LET US DOWN and it was stressful and expensive.

I finally got the completed COI and rescheduled the delivery. The truck arrived today and a large marble outdoor coffee table ($2,200 cost) was smashed into two pieces. Clutter also lost another folding outdoor table ($220) and damaged an expensive furniture cover for a sofa ($500). Based on their basic coverage, I expect to get $165 for the items, which will cost me close to $3,000 to replace. Clutter has been a nightmare, from terrible customer service to a complete lack of care for our items. Stay far far away and find a true moving/storage company.

If Clutter’s policy is that customers must absorb major losses when the company itself loses or damages property, that’s a serious red flag. It signals a lack of accountability, inadequate safeguards, and a claims process that protects the company rather than the customer. We trusted Clutter to store and return our possessions. Instead, we were left with a significant financial loss and no meaningful recourse. A $1,300 loss with an $80 payout is indefensible, and customers deserve better transparency and protection. We’re sharing this experience so others understand what may happen if something goes wrong using Clutter.

Here’s what happened: They failed to complete my scheduled move, leaving behind essential items even though my old house had already been sold. I had to rent a U-Haul, buy supplies, and finish the move myself — and even had to rent another storage unit to make it all work. The movers showed up late, moved painfully slowly, and took long breaks while charging by the hour. When I finally received my belongings back after two months in storage, I was shocked — furniture was dusty and dirty, boxes had been opened and resealed with tape I didn’t use, and many items were either damaged beyond repair or completely missing.

When I tried to get help, the company only refunded a small fraction of what I paid and dismissed my documented losses as “consequential damages” that supposedly weren’t covered by their policy. This entire experience was stressful, expensive, and deeply disappointing. What was supposed to be an exciting new chapter turned into a nightmare. I wouldn’t wish this on anyone — avoid this company at all costs

• Their customer service often promises follow-up by email and never does.

If you absolutely must use them, don’t store anything valuable and pay for extra insurance if you’re packing your own boxes. Otherwise, you’re gambling with your belongings.

I had movers with me that had to wait around with me. This process could have been so simple but it wasn’t. It unconvinced me and my movers. And let me finish up by saying that despite Nov 10th being my last day to store my belongings - Clutter charged me for the FULL month of November. One would think that I would be charged a prorated amount.

On several occasions I tried to have Clutter come pick up my belongings from the local storage and add them to my belongings at Clutter. There was always an issue, so getting my belongs to one place never happened. I ended up paying an additional $1500 ( 5 months) for the local storage company. Then when it was time to move my things out of storage I incurred an additional charge of $500 from my long distance moving company because I had two separate pickup locations. Also, Clutter charges you if you have a moving service pick up your things from them $450. Stay away from this company. Just go with a local service. Again, moving is stressful but Clutter will have you clutching your chest and on the ground shaving a massive heart attack.

Original Review: Oct. 24, 2025

The cost of services/storage may be low, but you get what you pay for!!!. Several items were damaged in storage, and their policy provides little coverage, and of course home insurance deductibles are too high, making it almost impossible to recoup your losses. Nearly all our dishware was broken, which they wouldn't reimburse us for, claiming that they couldn't be responsible for what we packed, though these boxes were clearly marked DELICATE/FRAGILE. YET, items clutter packed, including a lamp, were damaged and they would not cover the damages (their policy of course).

ORIGINAL REVIEW: If I could give this place a zero I would. Unfortunately I can't. If you value your furniture etc for storage do not and I repeat do not use this company! I will be reporting them to the BBB as well as any other places I can and getting a lawyer! My items were in storage for approximately 4 years. When delivery was set up to move into my newly renovated home, not only did they come in and run out the door (I looked for them and could not find them, they left their movng blankets on my furniture). My bed frame was delivered without the parts that went into the storage unit. They damaged my front door, my walls all scratched up and my daughter's new flooring has a deep scratch from the front door all the way to the bed where they placed it.

My plate set had 8 plates. I have 3 that are not broken out of the 8. I provided images for the damaged flooring as well as an estimate from our contractor who came and saw the damage and wrote an estimate. They reviewed it and denied the estimate. I did not sign anything prior to delivery as well as when they finished but they were quick to charge my card illegally without my consent and signatures. The list goes on and on with how negligent they are with handling your personal items as well as your home. Absolutely disgusting company

Most of our kitchen items were damaged: coffee machine parts missing and broken, smoothie machine broken, even the metal slow cooker dented, and all the glassware shattered. Even our clothes were damaged, as they seemed to have stacked heavy items on top. They completely ignored “fragile” labels. Overall, very disappointing experience, quick to take your items, but careless and unresponsive when it matters most. I DO NOT RECOMMEND this company!!

I informed Clutter of this serious issue, including providing proof of the mismatched codes, and even contacted the CEO directly. There has been no response and no accountability. They have lost important family heirlooms and expensive furniture, yet continue to hide behind policy language rather than take responsibility for their own system failures. A QR system is supposed to create accuracy and transparency, but in Clutter’s case, it creates confusion, negligence, and loss. Bottom line: Clutter’s tracking system is broken, and their leadership refuses to address it. If you value your belongings, do not use this company.

You can imagine my emotional state. Please be aware that the actual Clutter mover on the day of re-delivery told me that Clutter loose boxes all the time. I have contacted customer services, who looked for my box for a minute, and went ahead and provided a $40 resolution for an entire missing box (with family photos that are 30 years old and much more) and $50 for the damaged dresser. Nothing for the missing yellow gold and diamonds. Customer services provided some pre-framed stupid sentences without real support. I will go ahead and file a small claim court. This is so far the worst experience of my life. If, after my experience, you still wish to use Clutter, you must purchase insurance (so it's not an affordable solution anymore) since they will surely lose/steal or misplace your items.

Then when it was time to get my items out of storage, there were no delivery dates OR pick-up dates until 2 weeks after I needed my items out of storage. They literally hold your items hostage. You can't even go and pick them up from the storage facility on your own terms. The waitlist never clears either so now I'm going to have to buy temporary replacements for some of my items while they keep my duffels hostage.

Another incredibly stupid and frustrating part about taking your items out of storage is that they don't let you see available dates for either pick-up or delivery at the same time. As in, you have to select the service you want BEFORE you can see the available dates. This led me to be on the waitlist for delivery before deciding to cancel my appointment to see if there were any earlier dates available for pick-up, and then realising that there were no earlier dates meaning I had just given up my position on the waitlist for no reason. Asked customer service over phone and chat to see if they could tell me what dates were available for pick-up (since I was on the waitlist for delivery) and they said they couldn't tell. Basically, the customer service people can see exactly what the user can see on their own account, essentially making them completely useless.

I contacted customer service via their chat function AND via phone, and they were extremely unhelpful and offered no solution or compromise whatsoever. For any other people with international phone numbers (like so many people have, especially international college students like myself), clutter doesn't allow you to attach it to your account so instead I had to ask a friend to be the main point of contact for all of my appointments. I also spoke to customer service about this and again, they did absolutely nothing.

This is quite the ramble, but in conclusion, DO NOT USE CLUTTER. I've never seen a storage place that holds your items hostage like they do. And honestly, I have 6 things in storage, so if they wanted to actually help me out by letting me pick up my items they could. Clutter says that they value their customers, but clearly they don't. I will not be using this service again and will be actively discouraging people from using it.

Larger furniture wasn't spared either -- my dresser, TV stand, carpet, and coffee table all came back broken. And several items were never delivered at all, including part of my bed frame, a dresser, a bar stool, and a storage box. When I tried to get answers, I spent hours on the phone with customer service. I was promised a refund but never received it. Instead, I was ignored and brushed off while they tried to deny responsibility entirely. This company is negligent, dishonest, and unprofessional. They ruined my things, wasted my time, and showed zero accountability. IF YOU CARE ABOUT YOUR BELONGINGS, DO NOT USE CLUTTER!!!!

Offered us $1 per lb. which is about $200 for $20,000 of missing items. They are trying to sweep their corporate mistakes as lost items and get away with the cheapest method which is crooked and they should own up to it, I guarantee our items are in the warehouse. This is a systematic problem with their people and what is getting inputted and loaded into trucks every day and whoever is checking the items is not doing a good job. RUN as FAST AS YOU CAN FROM CLUTTER AND ANY OTHER COMPANY THEY MERGE WITH.