Clutter Reviews

The fridge of course never cooled after that due to the leakage of oils and gas. They also damaged a number of other expensive items including a ping pong table, a desk and a king bed. A number of our smaller items never made back home but we can’t prove anything since not everything was pictured. Oh and they left the house with a mountain of wrapping paper and blankets. We did file claims with Clutter but got peanuts as compensation. This was the worst moving experience we have ever had and believe me we have moved a lot. Look elsewhere unless you want stress, headache and broken items. You have been warned!!

May not be technically "fraud" in a legal sense, but the persisting incompetence combined with the way that they have structured customer support to make it impossible to actually remedy when your stuff goes missing or is damaged make it pretty damn close. Either way, you'll be paying a lot of money to have your belongings broken and lost.

Original Review: Sept. 11, 2023

I got Clutter several years ago while I had to move back to my parents and store all my belongings in storage. There wasn’t many reviews and I thought I would take a chance. I didn’t have to pay for anything for the pickup other than my monthly rate and the process was great. Later as I would log in to my portal I noticed some things were missing but it’s not like I could sit there and watch them log and put everything in the truck because I was in the process of moving. I would be wasting my time sitting there for several hours making sure every item that was placed in the truck was logged on their end. I’m not their project manager.

I set to close my account and have a drop off scheduled so I don’t even know what’s damaged or missing yet (I’m sure there will be more issues then) but I was told when I signed up my final drop off is free and there is no account closure fee (this was in the agreement and I have a copy). Well now, I have to pay $371 plus $78/hour for labor. I disputed this with them and said at least waive the service fee of $371 and I’ll pay labor but their offer was a $25 credit… their reason (and loophole on the same agreement that stated my drop off was free) was that they have the right to change the rates and prices on you so basically no matter what they claim at the time you book, they will find a way to charge you much more. They are complete scammers and I will never book with them again and will never recommend them.

Wish me luck that I don’t have issues when they drop off my items this week. Due to the other reviews, I will now be project manager with a printed list of my inventory making sure each item was dropped off and any missing items are not marked as delivered on their end. I paid for insurance each month and you bet I will be submitting a claim for anything that they screwed up. Save yourself and don’t bother with clutter.

Incorrect labeling of items: Upon receiving my items back it became clear that the original movers did not label and catalog my couch, only the couch cushions. So when the movers who delivered my items back to me loaded up the truck, my couch was not included. When they queried someone at Clutter while in my apartment, the response was that the coach was never stored with them, which is not true as I watched the original movers take it out of my apartment.

Poor customer service: The movers who delivered my items were not able to assist with tracking down my couch. The only option given to me was to file a claim to be reimbursed for the couch and to wait 5-7 days for the claim to be reviewed. So I currently have no couch to sit on and no idea what Clutter have done with it. Given it is an expensive couch I would have expected a phone call from someone at Clutter sharing more detail regarding the process for trying to find it. Or perhaps someone could take a quick look at the storage facility and see if there is a brown leather couch sitting there! This should not take 5-7 days just to get back to me.

Worse yet, when you call to see if anyone at clutter can help, you get transferred to a call center in India where you’re read a script. Don’t bother asking to speak to a manager because you’ll be passed to the call-center manager, in India, who reads the same script. And don’t be fooled by the domestic sales team who you speak to when you sign up with Clutter—they’re friendly and make it seem as if you’re in good hands, but the second you sign up with them the only people you will speak to are in India reading a script.

The whole experience has been just incredibly difficult since they forced us into signing their documents so that they would (maybe) deliver the three boxes they have allegedly found. And now their website won't even let me schedule a delivery for those 3 boxes. Their team promised to deliver them for free but then we learned that with Clutter, integrity and honesty aren't words in their vocabulary. Don't use Clutter. Ever.

This is just the tip of the iceberg. Clutter has been horrible through and through, they changed our contract halfway, there's no way to talk to the storage space where our stuff is at, their people are who knows where and answer the phones not as moving/storage professionals but rather as poorly trained therapists (who just repeat "I understand, ma'am.") and they randomly decided to charge us for delivery when we hired them under the terms that pick up and delivery would be free. And that's not where it stops, in order to try and offset the costs that Clutter literally invented midway through our contract, we wanted to pick up our stuff by ourselves, but it turned out they covered their bases there too by making sure that they charge for pick up more than delivery. So whatever you do, you will be scammed if you use this company.

I originally selected a $180 a month storage fee, now I'm paying $400 storage fees because the idiots at Clutter said my items don't fit in the 10×10 which is false because I know for a fact my items would have fit into a 10×10 because I've previously stored my items at a U-Haul 10×10 and everything fit. Now in order to get my items I have to pay $600 in order to get my items! These Clutter losers are literally the worse! Do not work with them. Just hire a local moving company if you need to store/move your items. Clutter is the ** worse.