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About Clutter
Clutter uses its proprietary, end-to-end technology to offer convenient moving and storage services, including a Smart Storage option where it handles depositing and withdrawing your items for you. Clutter also focuses on your digital experience, allowing you to schedule services, check your storage inventory and manage your move online. However, it only operates in parts of California, New Jersey, New York and Washington, and available services vary by market.
Pros & Cons
- Smart Storage with pickup and delivery
- Month-to-month storage available
- Discounts for longer commitments
- Optional packing service
- Not available everywhere
- Smart Storage has extra fees
About Clutter
Clutter storage solutions provide month-to-month storage for your belongings. Clutter services include packing materials, packing help, pick up and delivery. What sets Clutter apart from other storage companies is their extensive photo inventory process. With this system, Clutter and their customers have both a visual inventory and itemized list of stored items. Since Clutter’s storage facilities are secured and closed to the public, you can’t visit your items in storage; however, you can have them delivered back to you at any time.
Clutter conducts extensive background checks and screenings on all employees, making their moving and storage specialists well-trained and thoroughly vetted. Clutter storage facilities are closed to the public and monitored with 24/7 motion-sensor cameras. The Clutter storage company provides their Limited Security Warranty Policy to all customers, and further protection for items can be purchased for a fee.
Clutter storage solutions
Clutter services available include packing assistance, pickup, storage and delivery. Clutter customers can manage their items in storage, book pickups and returns, and schedule or reschedule orders through the Clutter website.
- Clutter storage services
- Before they store anything in one of their secure warehouse facilities, Clutter collects an online photo inventory, so they have an exact index and location of all your items. Clutter offers a variety of storage units, from the size of a small closet to custom accommodations for storing an entire business inventory or large estate.
- Clutter storage locations: Chicago, Los Angeles, New Jersey, New York City, Orange County, San Diego, the Bay Area and Seattle.
- Clutter pickup services
- Clutter’s pickup service will transport items from clients’ homes to a Clutter storage warehouse. Items should be boxed and labeled in advance.
- Prohibited items: Liquids of any kind, food or perishables, illegal or controlled substances, hazardous materials, living things, grand pianos, upright pianos, and pool tables are prohibited. For an entire list of prohibited items, refer to the Clutter Terms Of Service.
- Clutter delivery services
- Clutter transports items from their warehouse facilities back to clients’ homes upon request. Upon delivery, Clutter representatives place appliances or furniture in the area of your choosing one time at no additional cost.
- Delivery service areas: New York City, Los Angeles, the Bay Area, Orange County, Inland Empire, Seattle, San Diego, Chicago, Philadelphia and New Jersey.
- Clutter packing services
- Clutter packing help is a service that adequately prepares and packs all your items into boxes or storage containers. Clutter representatives provide packing materials — like moving blankets and shrink wrap — to ensure that your belongings are suitably packed for transportation and storage.
How does Clutter work?
As a full-service storage company, Clutter picks-up, stores then delivers items when needed. First-time pickups can be scheduled online or over the phone with a Clutter customer service representative. On the scheduled pickup day, a team of Clutter moving specialists arrives at your location.
Before packing, Clutter collects a digital photographic inventory of your belongings and assigns a unique barcode to each item. Then, Clutter transports the inventory to one of their secured storage facilities.
If you want to retrieve an item in the future, all you need to do is access your Clutter account and select which item you need. Clutter will then deliver the item back to you.
Clutter storage prices
Clutter prices depend significantly upon how many items need to be stored. To get a free quote for the cost of Clutter storage, fill out a brief questionnaire and provide your ZIP code, the size of storage unit you need, how you plan to move your belongings into storage, how long you plan to use the storage unit, and the date you need the storage unit. Review a variety of pickup time options, and if the Clutter price is acceptable, submit your email address.
Please note that Clutter charges a deposit for the first pickup. The first month of storage is charged after pickup, and then billing is automatic. If you ever need to update your billing information, you can easily log in to your Clutter account and update your default for automatic payments.
Clutter security and protection
Clutter automatically provides a Limited Security Warranty Policy that covers possessions up to $1.00 per pound. Additional $1,000 or $2,500 protection plans are available for an extra charge. Be aware that Clutter is only responsible for the items they pack and visually inspect.
Clutter customer service
Most scheduling and rescheduling is completed through the Clutter website. If you have further logistical questions, you can call Clutter customer service number any day of the week, from Monday to Friday, 6:00–6:00 p.m., and Saturday and Sunday, 6:00 a.m–5:00 p.m., PT.
Clutter FAQ
Do I have to sign a contract to store with Clutter?
Yes. However, all Clutter storage agreements are month-to-month.
What items are prohibited at Clutter storage?
Clutter company policy prohibits certain items, like liquids, perishable food items, living creatures, hazardous materials, some types of pianos, pool tables and vehicles. A detailed list of Clutter prohibited items can be found on their Terms of Service.
Is Clutter responsible for packing delicate items and valuables?
Clutter can only ensure delicate or valuable items are packed safely with the additional Clutter Plus service. If you don’t have Clutter Plus, then it is your responsibility to pack your delicate belongings correctly.
Can Clutter store my belongings for a month or less?
All Clutter storage contracts are month-to-month. You can store items at a Clutter warehouse for less than a month, but Clutter will not prorate the cost.
Can Clutter dispose of or donate my unwanted items?
No, Clutter will not dispose of or donate unwanted items at this time.
Should I tip Clutter movers?
Only if you want to — Clutter moving specialists appreciate tips, but tipping is not required.
Can I visit my things in Clutter storage?
No, Clutter storage facilities are not open to the public. However, you can schedule the delivery of your items at any time.
What happens if I move outside of the Clutter service areas?
Clutter does not provide shipping services but can help to facilitate the relocation of clients’ belongings anywhere.
Does Clutter charge a late fee for overdue payments?
Yes, Clutter charges a 15% fee if a payment is more than 30 days late.
How much does Clutter storage cost?
Clutter storage rates vary by size and location, but the average Clutter storage cost is $150–$250 per month.
Does Clutter charge a deposit?
Yes, Clutter charges a deposit for first-time pickups. The specific amount will be in the confirmation email sent before your pickup date.
Do we recommend Clutter?
Yes, Clutter storage company is a smart choice for those who live in an area where their services are available. Professional moving and storage specialists take a digital inventory of all their clients’ belongings to eliminate confusion. Plus, Clutter storage facilities are closed to the public and monitored with 24/7 motion-sensor cameras, so you know your most valuable or sentimental items are safe.
Clutter Reviews
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- 4,568,520 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 7, 2024
With a sudden need for medical care, we had little time for research or cobbling together services for storage moving and packing. Clutter came in with the all in one package that fit perfect. The online interface was so seamless, made me a bit nervous that it couldn’t be this easy. After making a preliminary reservation with clutter, I had some questions that I sent via chat. I usually find chat to be an annoying interface with people that don’t actually understand the business model or take too long to reply. Clusters, chat service was knowledgeable could answer all my questions and even gave me a full transcript of what we said for my own reference later!
On the day of the move, Anthony G and Arnold R continued to exhibit the upmost professionalism they were careful and courteous. I felt very comfortable having them in our home and with their care over our precious belongings. The fragile items that they packed will be very secure . The cost were fairly advertised, although somehow I was still caught by surprise with the cost to move the things back to my house and a few months, but that was on me. I have nothing but great things to say about the company, and the people I dealt with, perfect for my needs to move quickly, confidently, and without a headache.
Reviewed July 6, 2024
From the moment Eduardo and Drevion showed up at my place, I knew I was in good hands. They were really professional and put me at ease right away with their assessment of my items. Then James and Arnold showed up to support and the whole team was so helpful, attentive, detail-oriented and made sure everything was handled with care. Throughout the entire move, they were careful with fragile items and went above and beyond to answer all my questions patiently and professionally. They stayed focused the whole time, wrapped up all my boxes perfectly, and packed what wasn’t already packed. I’m so happy with how smooth the move went.
They were also really friendly and kind, which made the whole process way less stressful. They took their time to make sure everything was done right without ever seeming rushed. This has become my favorite mover/storage experience by far! I know my stuff is now safely stored, and I don’t have to worry. Thanks to this team at Clutter Storage, I have one less thing to worry about for my move!
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Reviewed June 27, 2024
From the moment Jailon, Marquise and Shaketha showed up at my place, I knew I was in good hands. They were super professional and just put me at ease right away. The whole team was so attentive and detail-oriented, making sure everything was handled with care. They were also really friendly and kind, which made the whole process way less stressful. And wow, they were fast! They wrapped up all my boxes and packed everything that wasn’t already packed. Their patience was amazing; they took their time to make sure everything was just right without ever seeming rushed.
Throughout the entire move, they were super gentle with my stuff—nothing broke, which was a huge relief because I love my big TV! They did a quick assessment of my apartment first, which made me feel confident that my belongings were in good hands. They stayed focused and professional the whole time. I’m so happy with how smooth the move went. I know my stuff is now safely stored, and I don’t have to worry about a thing. Thanks to the team at Clutter Storage, this move was a breeze!
Reviewed June 20, 2024
TL;DR: This is my 2nd summer in a row with Clutter, and they could not be more perfect and helpful. THANK YOU CLUTTER. Last year was already good: the 4+ month deal with free, efficient pickup and delivery, free boxes, free labor to carry all your items, carefully wrapping/packing everything for you (protectors for furniture corners?!) - it seriously cannot be beat by any other storage company in the market right now. But then, oh my God, this year they BOSSED UP.
I was actively dealing with a serious medical emergency during our appointment, but Samuel, Alex, and Teresa were so friendly, understanding, and patient... Later that day, I also called Clutter customer service because I realized I forgot an entire mattress in the chaos, and they were able to come back around for me! So it wasn't just the movers, but Clutter's customer service in the backend was also super accommodating and helpful. They definitely did not have to come back for me. I could've cried and given them all hugs at that point... College kids in the Bay, you can definitely depend on Clutter. Thank you Samuel, Alex, and Teresa again, if you guys can see this.
Reviewed June 19, 2024
I recently had the pleasure of working with Eduardo and Jose for my move, and I can't praise them enough. From start to finish, their service was impeccable. They arrived on time and were incredibly professional, handling all my belongings with the utmost care. Their attention to detail was evident as they meticulously packed and wrapped my fragile items, ensuring nothing was damaged during transit.
What truly stood out was their efficiency and teamwork. Eduardo and Jose worked seamlessly together, making the moving process swift and stress-free. They were also very courteous and responsive to any requests or questions I had, which made me feel valued as a customer. Additionally, their pricing was fair and transparent, with no hidden fees or surprises. Moving can be a daunting task, but Eduardo and Jose made it a smooth and pleasant experience. I highly recommend their services to anyone in need of reliable and skilled movers. If you're looking for a stress-free move, Eduardo and Jose are the team to trust. Five stars all the way!
Updated review: Nov. 23, 2024
After calming down, today, I am willing to accept Clutter Inc. offer.
Original Review: Nov. 20, 2024
Updated on 11/25/2024: Clutter did not honor the arrangement. The young lady that called me twice on Friday nor Michaelangelo that called me on Saturday. I was suppose to have a delivery this morning, but I found out it was canceled. I have a doctor's appointment this afternoon and I do not have any medical equipment to assist me to my medical transportation nor get into the doctor's office safely without assistance. I am really not happy with Clutter. I have recordings of the offer the young lady told me on Friday if I need to provide evidence.
Original Review: I used them in 2019 and thought they would be great last Saturday. Long story short, the movers took longer to move one room than a whole house back in 2019. They told me I could make small payments, which was a lie. When I made arrangements to pay $234 on December 1st, which is what I owe now, I expected to be able to get my belongings when needed. So yesterday, I requested my electric wheelchair as I am having a lot more pain and I can hardly walk, long story short, they said pay the $234 first. I told them, I have on tape, their representative telling me I can make small payments until I am caught up, the representative and a supervisor told me I can't have my electric wheelchair until I pay the $234. I am now telling everyone I can how they treat disabled people. I will never use their service again.
Hello,
We apologize for the negative experiences you have faced with our company, as this is not indicative of our standards. That said, Clutter is dedicated to resolving any customer issues, and so we would like to connect and see how we can resolve this in a quick and fair way. For next steps, our Trust & Safety Team will be reaching out to you through a Yelp private message to connect and discuss further. We hope to fully resolve this here soon.
Thank you,The Clutter Team
Reviewed Nov. 5, 2024
Here's a pro tip if your stuff is in storage with Clutter, go online and start the appointment process to remove all your items and you will immediately get an automated message offering to lower your storage costs by 30 percent if you keep your items in storage. And know that trying to get answers or reschedule an appointment with Clutter is close to impossible. Their customer service is nearly nonexistent. When I was able to speak with a person on the phone, she had no information and had to put me on hold repeatedly to find out what should be basic information, like if the date/time I wanted to schedule a pick up was available. Seems like it should be a quick thing and yet, it took more than 30 minutes on the phone. And although the website says the change fee would be $181, she told me it would cost $200.
Hi Jody, We apologize to hear you aren't fully satisfied using our service.
Clutter is happy to offer retention rates to long term customers who qualify for the offer! Clutter makes managing appointments convenient through your account portal. You can see the most up to date availability in your account portal and reschedule an appointment with a few clicks.
We apologize our agent wasn't able to assist you in a timely manner. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team
Reviewed Oct. 25, 2024
DO NOT USE. They used to be good but no more. If you want to make your moving or storage experience more stressful than it needs to be, more expensive, and have to deal with a bunch of broken stuff, sure Clutter is the choice for you.
Hi Leah, We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team. Sincerely, The Clutter Team
Reviewed Oct. 22, 2024
I bought a Groupon for my move and I called them, emailed, and messaged to make sure it was added to my account, but even though they confirmed it they refused to honor it and basically told me to screw myself. Would NEVER recommend for anyone unless you want to be cheated once your final bill comes in.
We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. As a result, our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner.
Thank you,
The Clutter Team
Reviewed Oct. 14, 2024
Jordan was super efficient in doing the job. Originally, it was going to be 2 people, but someone cancelled the day of. Jordan volunteered to do the job solo so I wouldn’t get rescheduled. Working solo, he still finished in less time than expected!
Clutter Company Information
- Company Name:
- Clutter
- Website:
- www.clutter.com