Clutter Reviews

AVOID CLUTTER. My inventory is currently fragmented across two states. Despite initially confirming that items shipped from Florida would be integrated into my Seattle account, they later sequestered new items in Florida without notifying me that they would be trapped in a separate regional silo. Now that I am in New Jersey, Clutter refuses to consolidate or deliver my property, citing "service area" restrictions. The most absurd part of this ordeal was support suggesting I fly to Florida to meet a truck in a "Walmart parking lot" to retrieve my own items. Much like other customers who have reported massive additional fees and logistical deadlocks due to Clutter's refusal to consolidate separate pickup locations, I have found their system to be a series of intentional hurdles designed to keep property sequestered behind "system glitches".

This is a truly ridiculous company. The drivers apparently came to pick up my stuff, no one called to say they arrived, the link sent via text did not work and they had the absolute audacity to send me an email saying I canceled and will be charged $200..When their drivers made 0 attempt to reach me by phone. Called customer service and was so irritated by the lack of it. I will now have to call my bank to ensure I block all attempts from Clutter to take my money. 0/10, DO NOT RECOMMEND..And all these hidden fees is crazy! Gas fee, then an hourly rate you gotta pay for them to move stuff..None of these fees were mentioned upfront.

⚠️ **Warning to anyone considering using Clutter by Iron Mountain for storage:** In the wake of my mother's passing, I turned to Clutter because I needed a reliable, careful service to handle her belongings during an incredibly painful time. I trusted them with nearly $30,000 of new items — purchased less than a year before storage — the items that were destroyed are valued at approximately $4,595.80. What followed was a deeply disappointing experience that I feel obligated to share.

Run while you can. I provided FULL details to Clutter.com via pictures to receive a quote per their "proprietary AI'. Only $600. (studio size + 297 for them to pack). THEY BILLED ME THREE TIMES THEIR QUOTE. They spent TWO days packing ONE person's half empty 1BR and billed $1785. I called in, spoke to multiple customer service reps. They have offered $100 off of the $1785 bill which is THREE TIMES the quote THEY provided me (per all of the info I provided). Had i NOT provided full info re: couch, TV, closet, bedroom, etc. that would be one thing... but that's not the case. ONE customer service rep said YES they should have sent more than a 2 person team. But they didn't. No one for the movers to call.

Horrible, heartbreaking experience. We have been trying to get access to our dead mother's storage unit for 5 months now, have sent them paperwork, countless emails and phone calls. They keep "needing more time to look into it" and meanwhile, the clock keeps ticking, and they keep asking us to pay the bill. Close to $2000 now as they prolong this process. We have given them a small estate affidavit, as required by California Court and they still have not responded.

Horrible. Don’t make the mistake of trusting this company. Go to your local storage company, this is a scam. They don’t answer the phone, they take long to respond to your questions online, just an overall bad experience with Clutter.

We had an emergency flood damage move to do. I contacted Clutter on Friday and booked on Saturday a move to storage for Monday morning. Everything was set up. We were promised loading on Monday morning. I confirmed on Sunday afternoon and was assured that they would arrive at 9 am on Monday morning. At 7:30 am on Monday morning, they cancelled. Either the person booking my move overpromised and could not deliver, or there was a terrible lack of communication between office and staff, or someone slept in, or....fill in the blanks.

I used Clutter to store outdoor furniture for a five year period. When I tried to schedule the return of my items and sent Clutter a certificate of insurance in advance of having my items returned, Clutter failed to complete the certificate. I called the company dozens of times telling them that if the COI was not completed, they would not be able to deliver my furniture. When the truck arrived with my items, it had to return to the items. I was charged $218 by Clutter for the "delivery."

We relied on Clutter for storage services and expected basic care and accountability. Instead, when our items were returned, one large box was missing entirely and another item was damaged. The combined value of what was lost/damaged is around $1,300. When we filed a claim, Clutter offered just $80 in compensation. Their response was that anything more isn’t possible because the items were “not insured.” This explanation is unacceptable. Insurance is meant for unpredictable events—not for failures in inventory control and handling. Losing a customer’s belongings is not an “unforeseen circumstance”; it reflects a breakdown in operations and responsibility.

Natavica and Mecca are topnotch. They were polite, efficient and respectful of our furnishings, which were heavy and complicated to wrap and remove. They carefully addressed each item and made sure to handle everything with care. They’re as impressive as they are capable. Five stars doesn’t seem like a high enough rating! Natavica and Mecca are outstanding!