Clutter Reviews

I was beyond happy and so impressed with my Clutter team today. David U, James K and Arnold R. were amazing! They couldn’t have been more professional, personable, thorough, careful and focused on doing a phenomenal job for me. Their efficiency and teamwork made a huge job happen with ease. I appreciated the technology used to safely package, transport and store my belongings. What peace of mind it created. My entire experience was extremely impressive. I highly recommend Clutter. Thank you again David U, James K and Arnold R!

If you do use this company, keep copies of EVERYTHING. Each month, when you pay your bill, make sure the number of items in storage matches your original contract. Check this EVERY MONTH. Make sure, when you schedule to have your items returned, before you make the appointment, TAKE A SCREEN SHOT OF THE NUMBER OF ITEMS LISTED IN YOUR STORAGE UNIT. Make sure it is the same as your original inventory.

Very helpful and efficient! Took great care of our things. Packed everything very carefully. They were on time and communicating well. Once they arrived they cleaned everything and were super quick in unloading.

I have had my items stored with Clutter for over a year and have felt that my items have been safe this entire time. And while I was unemployed y'all were helpful with the ability to pay some of the dues versus full dues. I would like to learn if there's a discount for storing my items for a yearly rate instead of my original selection of monthly rate.

Moving with Minh and Oscar was a seamless experience. They were professional, fast, and caring with all items. My experience with Clutter has been exceptional so far. Many thanks to the team for making an easy transition between apartments.

The arrival window was from 11am to 2pm and they arrived promptly at 11am. They did a great job of wrapping all the furniture and pictures and were extremely efficient and treated all my items with care.

Ron and Khalil were extremely professional and respectful during my move-in appointment. They quickly and safely moved my belongings into my apartment without causing any damage. After moving some furniture to create a path, Ron and Khalil returned everything to their original position. Overall, I am very satisfied with my experiences with Ron and Khalil.

Clutter is amazing. Wondo W. and Minh did a great job moving my one-bedroom apartment from a storage unit to my new home, going above and beyond! I will certainly be using Clutter again in the future.

Run from this company! I scheduled a delivery of my items. Clutter delayed the arrival several times then completely cancelled one hour before they were supposed to arrive and return some of my belongings. Customer service was horrible responding to the situation.

This is my first time using Clutter and it will definitely not be the last! They really helped to take away the pain and stress that comes with moving. We hired them to help move my daughter between her college apartments, and they did not disappoint! They moved all of her stuff into their storage while we waited for the new lease to start and moved everything back afterwards! Anthony A and Oscar A were very fast and were able to finish within an hour!

Minh, Jordan, Daniel and Jesus were fantastic. Efficient and careful, and super nice guys! Highly recommend Clutter, and especially those four. We hired Clutter to move from SF to the East Bay (packing + moving). They had all the packing materials, box types, and expertise. Would also add, they were really considerate of our space and time.

From start to finish was very pleasant experience. Best movers I’ve ever had! Axel & Carlos were friendly & professional. Nice text reminders and phone staff was very helpful & easy to communicate with.

Today work was easy and quick! Thanks for the help and the amazing customer experience with Clutter and their team (Anthony, Niyanna and Oscar). Now our family have more space thanks to Clutter. I’ll for sure recommend to my friends!

Minh, and Donta were awesome! Very thorough with their assessment, labeled and took pictures of everything. Not to mention they were just great guys to work with. I’d def recommend using this service, and if you can pre-pack to make their life easier even better but you certainly don’t have to.

Clutter team showed up on time, at first availability. Minh and Oscar accommodated a few additional items we forgot to add in the estimate. Both were very helpful, careful, and very professional. Thank you for making this move a breeze. 10/10.

Easy to book and crew was very professional, efficient and friendly. Eduardo was the lead working with Daniel, Khalil and Axel. Super team. Would request them again. I don’t usually write reviews but this crew deserves a shoutout.

I hate moving; it's the worst thing ever. Joseph, Oscar, and Christopher made the whole process so easy. They took great care of all items, from fragile to furniture, wrapping each piece to avoid damage. They were fast, efficient and professional.

Clutter moving and storage exceeded my expectations. The website is user-friendly with helpful service tracking and photo inventory. Minh and Oscar were professional, courteous, and packed everything meticulously. Highly recommended for an stress-free move!

Anthony ** and Arturo ** did a great job. They were punctual and professional and helpful at all times. They exceeded expectations and everything was well wrapped and protected. I would highly recommend this team.

Super thorough service by Andrew, Mecca, Anthony! They were careful to pack up all our furniture carefully and move it out. We had a huge amount of stuff, a few very heavy dressers, and they took care of everything. They even took apart the crib and bed so we wouldn't have to. Great service!

I was assigned to a smaller storage. Unfortunately Everything was stored into a bigger storage without me approving and no pictures were emailed to me! All furniture and things were packed before two movers came over. I was told that two hours are free. Only after 2 hours you have to pay $150 per hour. I paid $600. The movers were sitting, texting for some reason, were retaping my already packed items There were rude, lazy! The work should be completed in two hours but it took them 6 hours! I would never ever recommend this company to anyone!

When I first signed up for this service, they were called MakeSpace. They sent me a bunch of bags to fill up. I filled them up. The movers arrived when they were supposed to arrive, picked everything up, and stored it. No problems. Everything seemed to be just fine. When Clutter purchased the company, the prices went up for both storage and delivery. Delivery price doubled, storage price went up significantly as well. Still, I was able to get the storage fees reduced to what I felt was reasonable and kept my things stored with Clutter for almost 2 years. Setting up the delivery was no problem. The guys who delivered my things did a good job. Surprisingly, they let me keep all of the plastic bins that everything came in. That was handy.

Their storage facility is rat infested and hot. My blood pressure cuff melted. My bag disintegrated. I was seeing this powder residue and it was my bag. A lot of my clothes faded on each other because of high temperature in the storage. Oh my gush, there was rat ** for days. My kitchen things, clothes, books, papers, kids toys, etc all had to be thrown away because of rat poop, broken, mold, and discoloration. They said to put a claim in.

Luis, Chance & Mecca was great. They arrived on time. Packed and handled all my items with care. Very professional. They did an amazing job. Keep these guys on your team because they work great together. Respect and knowledge.

Like many other people, I was totally and completely disappointed by the service at Clutter. There was a huge difference in the timing because they take forever to document the process, meaning that a move that should have taken ~2 hours ended up getting charged for nearly 5 labor hours. Additionally, despite taking soooo long on this documentation status, many of the items were mischaracterized and caused my size storage to be upgraded without my consent. A folded metal dog kennel was somehow confused with a shoe rack? A small coffee table was characterized as a desk, taking up 25 cubic feet. It's nuts! I submitted a claim to dispute these charges and the customer service representatives were rather unfriendly. I would not recommend Clutter to anyone, ever!

Jailon, Marquise, and Shaketha did an amazing job helping me pack up my furniture and belongings ahead of my international move. They made the whole process stress free. They were on time, professional, and made sure everything was well wrapped. I was super impressed with their fast wrapping skills! Honestly, I had the best experience with Clutter and will recommend them to family and friends.

We were looking for storage, for a few larger items for the next 2-3yrs, while also having access to things when we need them. Honestly couldn’t be happier with the service, everything is so easy, everyone so helpful, and the few times I did have questions, I received replies and support really quick. Happy with the service and the value.

I had the best moving experience with Alex, Quinton, and Richard. They were super fast and efficient and were able to move all my stuff in less than an hour. I was very pleased with my Clutter experience.

TL;DR: This is my 2nd summer in a row with Clutter, and they could not be more perfect and helpful. THANK YOU CLUTTER. Last year was already good: the 4+ month deal with free, efficient pickup and delivery, free boxes, free labor to carry all your items, carefully wrapping/packing everything for you (protectors for furniture corners?!) - it seriously cannot be beat by any other storage company in the market right now. But then, oh my God, this year they BOSSED UP.

I recently had the pleasure of working with Eduardo and Jose for my move, and I can't praise them enough. From start to finish, their service was impeccable. They arrived on time and were incredibly professional, handling all my belongings with the utmost care. Their attention to detail was evident as they meticulously packed and wrapped my fragile items, ensuring nothing was damaged during transit.

Samuel, Alex, Teresa. Super friendly, quick and nice!! Thank you so much for all of your help. Wrapping was also super helpful. :) Great way to pack the computer because it was fragile! Thank you again, appreciate the effort and caution.

Anthony G. and Avi ** from Clutter were outstanding movers. They handled my belongings with great respect and efficiency, making the entire moving process smooth and stress-free. Highly recommend their services!

Anthony from Clutter was prompt, a hard worker, and gave great suggestions regarding packing and labeling my items. He took great care of our walls when moving my boxes. He also let me know that my items will fit in a smaller unit, and he told me how to make sure my plan is updated to the correct size. He did a great job!

Axel A, Quinton M, and Richard A from Clutter made my move out of Stanford CA seamless. Their efficiency, professionalism, and friendly demeanor turned a stressful task into a smooth experience. Highly recommend this fantastic team for any moving needs!

Gregory and JP were very nice and quick with getting my stuff moved! I would give them 5 stars completely for that personal experience. I did not anticipate the extra little charges for the items that got moved so that is where I deducted a star, but that is a company thing and my movers were very efficient.

Jailon, Rickey, and Marquise did a great job. Were on time. Everything was well wrapped and came out just fine! Very personable. And good with having a dog in the house. We'll done! I would definitely recommend

My team (Derek, Daniel, and David) was so incredible! They were all so efficient, nice, and thorough!!! I highly recommend this company. They made the moving experience so smooth. 10/10 experience :)).

Quintin and Gregory were very kind, helpful, and efficient. They finished the work very quickly and expertly. It was an overall great experience! I would recommend Clutter to anyone looking for storage.

Jalen ** and Marquise were AMAZING. Professional. Courteous and effective. They worked with me living in a high rise and were so helpful and quick. Would use Clutter again in a heartbeat. I’ve used other services like Dolly that were not as professional or quick or useful. Clutter is amazing!

Drevion and Quinton ** were such a huge help!! Punctual, professional and friendly. They made the process of moving a much less stressful and much more efficient process! They are a great team!!

Jaylen M, Ron M, and Wondo W were AMAZING!! They moved our entire apartment carefully and quickly! All of our items arrived at our new apartment in great condition. All the guys were kind, friendly, and professional. Our job was estimated at 8 hours + and they completed it in under 6 hours. I’d love to use this exact same crew next time I move! 100% recommend and am so thankful for such a smooth moving day experience. Thank you!!!

Eduardo H and Chris O helped us move out of our apartment and it was a huge relief. Usually, we just move ourselves and typically scratch or bang up our pieces. Thankfully Eduardo and Chris took the time to carefully package all of our [very heavy] furniture and bring it to the storage unit for us. I also constantly found more stuff for them to move and they were very happy to package them as we went. They even helped me remove some stuff from our walls which was definitely not part of the job description. This was definitely worth the money. Eduardo and Chris were very helpful and respectful the entire time. Highly recommend!!!!

I’m new to Clutter and used their service for a small pick-up. The crew was professional and friendly. Big shout out to Christoper, Oscar, and Christian. Thanks again guys for your hard work, much appreciated!

AMAZING!! Would def recommend! They came to my dorm, walked up multiple flights of stairs, bubble wrapped my items, and taped my boxes. Also super friendly and kind! I am definitely going to use them again.

Teresa, Ron, and Oscar were amazing! They were so kind and thorough. I felt really confident with my things in their hands. They re-parked to get closer, wrapped my things with care. It was great to learn a little about them and I’ll definitely be back next year for another great year with Clutter.

Anthony, Gregory, and Ronell were amazing! Very convenient and easy and they made the process super quick and accessible. Thank you! I will definitely be using Clutter again in the future. Can’t recommend enough.

Anthony, Arnold, and Yoseph were so wonderful! They were quick, skilled, kind, helpful and nice to talk to. I would definitely recommend working with them and would happily use the service again. Thanks!

I originally booked with a company called MakeSpace, which was then acquired by Clutter, because it promised a full-service experience for extra stuff we wanted to store—packing, pick-up, and junk hauling. The junk hauling part was not exactly as promised but for the past four years, the storage was fine. Since Clutter started increasing the monthly prices so much, I decided to end my contract and booked a self-storage unit much closer to our home. The process of ending our contract and arranging for a time and date to move units was seamless and easy; the guys who delivered and moved our stuff into our new unit, Anthony G, Arnold R, and Yoseph M, were friendly, prompt, and professional. I can recommend Clutter for the process; however, many won’t want to pay the monthly fees. (Our self-storage unit is less than half of what we were paying Clutter.)

After numerous good experiences with Clutter. My last experience was awful. After 3 attempts to get my items out of storage the movers dumped my items in front of my house and left. The first appointment, the movers took 4 hours to move 1/3 of my items, because they were tired and their time was almost up. The second appointment 15 items were missing and they friend to deliver someone else’s (broken) item. This last attempt they refused to bring my items upstairs so they left them on the sidewalk. Do not use these people. The mover quality has gone downhill.

Minh, JB, David, Harvey were absolutely incredible movers! They were fast, efficient, gentle, and considerate in moving all my belongs. Everything was wrapped perfectly to keep my stuff safe. My movers were fantastic conversationalists and I enjoyed chatting with them! I can’t believe I didn’t choose clutter sooner.

Eduardo, Greg and Oscar did an amazing job of fitting everything into my already packed garage! They handled everything carefully and made it convenient for me to access my items later. Super efficient, they got it all done in an hour!!

Anthony G, Arnold R and Niyanna F helped made our experience smooth and hassle free. They were very professional and quick and communicated as needed. We loved using Clutter and can’t imagine making a moving/storing without their help.

Prefer renting a space instead of paying by item as others do. Used for two years and never an issue. The pricing is very straightforward, no surprises. Pick up and drop off went smoothly. They wrap everything and post photos of everything taken for storage. Mover was very friendly and efficient all times. Great customer service.

I had an excellent experience with Clutter. However, I had to work with your partners, which started with Eagle Moving, and then Best Moving as their partner. They did not communicate well at all. Several items are missing. I moved across 2 state lines. It is hard for me to calculate the exact value of the items because there are very expensive shoes missing, including my brand-new Salomon hiking boots, which cost $200. I probably own 50 pairs of shoes and my shoes range from $100-400 (one pair of boots in particular cost $400). A camping chair was missing, etc.

Jailon ** and Rickey did a GREAT JOB!!! They arrived on time and were very efficient with moving my boxes and saved me a lot of time. I am very impressed with their work and will definitely recommend to my friends.

If a moving experience can be wonderful ours was today! Our moving team was made up of six great guys - Donta, James, Ronell, Edwardo. Richard A., and Arnold. They were professional, courteous, and repeatedly went above and beyond to make our move as smooth as possible. They took care of several beds that required taking apart and reassembling. They helped with getting things placed just right at the new house. Came up with a creative way to get a chair into a room we never thought it would go into and saved my husband's plan for his office. And to top it all off, they made what could have been a stressful, crazy day a lot of fun! Using Clutter was my daughter and son-in-law's suggestion and I'm very glad we listened to them. Doing it all online was a different experience for this baby boomer, but Clutter had a good model and I'm happy to recommend it. Thanks again to our team!

My moving team themselves, Anthony, Jesus, and Christian were fantastic. Super efficient and friendly, and moved all my stuff safely. Clutter itself however, was unable to schedule my appointment properly- I was supposed to have my move out anytime from 10-1pm but it didn’t start until 2pm, which was stressful because I had a flight to make at 3:30pm.

I recently moved with the help of Luis, Levance, and Alfredo, and I couldn't be more satisfied. Luis's organizational skills ensured everything was packed securely. Levance handled the heaviest items with ease, showcasing his strength and resourcefulness. Alfredo's calm and friendly demeanor made the entire process stress-free. Their teamwork and communication were outstanding, making the move quick and efficient. They went above and beyond to ensure everything was smooth. I highly recommend Luis, Levance, and Alfredo for any moving needs. Their professionalism, efficiency, and positive attitudes made my move a truly positive experience. Thank you, gentlemen!

Clutter was really helpful and made for a easy experience. I got help from Shaketha, Mecca & Tevin, and they were very detailed in the process, handled everything with care and packaged it nicely. They worked well together and got it done in a manner, would highly recommend using them, especially if you have a day gap between your moves!

Efficient and quick service. Would recommend to a friend. Shaketha, Donny, Caleb will request you guys again. They were fast and communicated very clearly. I had a lot of heavy stuff to move and they handled it well.

Anthony, Oscar and Victor were fantastic! Super satisfied with their professionalism and with Clutter as a service. It’s kind of pricey but I think it’s worth it overall, especially with great employees like these guys!

James, JJ and Ronell provided excellent service. They were friendly and extremely professional. They were very helpful and spent a considerable amount of time helping us. Would definitely recommend their service 100% again.

Jailon ** and Caleb did an amazing job! The service was efficient and very accommodating. All my items were packed and ready to go in less than an hour. I would definitely recommend them to other college students.

Our team, Andrew, Bryan and Nataviae, went above and beyond in helping us move today and we were so thankful for their amazing service and kind attitude, it took a lot of stress out of the process for us!!!

Not sure if we should call it a storage service or an extortion scheme. They take your stuff and then charges you for every little thing, even to move one small item from the storage, you will have to pay. On top of it, good luck finding a spot on the calendar when you want to love your stuff out. I got into this with MakeSpace, which had a slightly friendlier situation biting in and out. But Clutter is literally a money extortion scheme. Look hard on the website. Can you find a customer service number to call? Yeah, they make it remarkably hard to hold them accountable. If you stroke anything with them, you will basically be losing money every month and will have extremely difficult time getting your stuff back.

James, Ronell, and Christian were fantastic. They were very nice while also being extremely diligent and efficient when picking everything up. They handled all of the sensitive items with extreme care and even went the extra mile to break down things that I thought were fine based on their previous experiences. I cannot recommend this team enough. I appreciate you all coming and helping me out with this!

Jailon Ray and Jisela. They were ahead of schedule, courteous and made the process easy. I really appreciated the way they handled the laptops with care even though it was a small pick up. I would definitely recommend to friends, family and coworkers.

Jailon, Jisela and Ray were super friendly and made quick work of things. They reviewed the situation, made a plan, and executed it. Now I'm clutter free!! Thanks so much Clutter team for making my life easier!

Shaketha, Justin and Jailon did a great job getting me moved out of my dorm fast. They helped me sort through what I hadn’t already and were very organized. I’m moving into my new place in two months, and I feel at ease knowing I’ll be using Clutter.

10/10 experience. I’ve used Clutter for several years now to store individual items or boxes. This time I used them to move my stuff from a 2 bedroom apartment into storage as I plan to travel for about a year. The team was very professional and showed up on time, were very efficient with packing and moving and brought all the needed materials (boxes, tape, bubble wrap etc) for the big items and the fragile items. They packed all the rooms and loaded the truck in 2 hours and an hour later my stuff was in my storage unit. I was able to get air conditioning storage from Clutter for some more sensitive items like my TV. Would highly recommend and I’ll continue to use them for my moving/storage needs.

Love Clutter. This was my sixth time using them; they've been perfect every time. The moving and storage process with them is quick and painless. I'd give them 10 stars if I could. My most recent pickup was with Eduardo H. and Oscar A. They were incredibly fast and kind.

Thomas O and Jayden M did a phenomenal job moving my things efficiently and safely! They were really cognizant of measuring accurately to ensure I stayed within my storage dimensions. Would definitely hire them again!

All I can say is that the movers that I received to pack and store my belongings were quick and efficient. I don’t know what else you can ask for! Big shout out to Jordan J. and Arnold R. Great service!

It was my first time using Clutter and had an amazing experience thanks to James and Ronell. They came to the place right at time and started working on it right away. They packed all of my stuff very carefully and it didn't even took long. I would definitely use it again.

James, Eduardo, Ajoni, Jesus and Jose helped make our move as easy and painless as possible. They arrived on time with smiling faces, despite heavy rain and poor weather, and got right to work. They were a pleasure to work with and much appreciated.

Had such a smooth and painless move thanks to David U. + Jaylen M! They were super efficient, pleasant, and careful with my belongings. They were able to maneuver large pieces out of the old apartment with tricky entrance turns with no issues and helped make sure everything landed safely. I’m definitely going to go back to Clutter for any other moving needs! Thanks David + Jaylen!

Ray, Deon, and Tim were amazing, fast, and took great care of our stuff. I would highly recommend Clutter for storage, moving and everything else y'all do. This is my fourth time using clutter and they are constantly impressing me.

Amazing experience! Best move I’ve ever had, highly recommend the service by James, Ajoni, Daniel. I will be using Clutter again for my next move and I hope to get the same team as I know the experience will be second to none.

James and Richard were extremely efficient and organized and got everything packed in an hour. Everything went smoothly, and I appreciated how everything was labeled and I could track the whole process through photos, text updates, etc. Everything that needed to be disassembled was done without complication, and they moved everything with ease too.

First time trying Clutter and it’s really great. Thanks Anthony G and JP B for helping out! I’ve got a lot of groceries and they handled them so well. They packed everything super quick and with care. Super friendly as well.

I’ve used Clutter twice in the Bay Area, and both teams have been professional, kind, courteous and timely. The first time I moved from within the bay area, and only one item was (minorly) damaged, which I was comped for. The second time I used clutter for storage, and Anthony and JP managed to get everything squared away within 3 hours, which I was impressed with. Would definitely use again.

David U and Mike B were fantastic, efficient and really friendly. Highly recommend. Big shout out to them and what they were able to do in 50 minutes. I hope they get put on bigger jobs in the future.

Anthony, Jordan and Quinton were stellar in assisting point A to B! Prompt, professional and efficient. Easiest move EVER! Highly recommend this team and company!! Don't hesitate to hire this help! ⭐️⭐️⭐️⭐️⭐️

Clutter delivered the items I had in storage as scheduled, and captain communications with a live map where I could track where the movers were. When Eduardo H and Oscar A arrived they were courteous and efficient. I was impressed by all the tips and tricks Eduardo had to navigate the heavy filing cabinet and the even heavier safe into my house.

I love the concept of Clutter -- low touch storage that you can easily store and recall your goods. As someone living in a small apartment, it was an ideal arrangement. But, Clutter's fees to store and recall goods have more than doubled in the past years. It's almost a hidden fee since it doesn't really hit you until the first time you need to recall your goods. Too bad Clutter doesn't have more competitors.

I recently changed my payment date and was hit with proration charges. It's infuriating that these fees never seem to decrease and customer service can't waive them. Perhaps the company could implement a more flexible policy for payment changes and offer options for customers who are having trouble paying. Given the services your company provides, I question the value of the fees and monthly rent you charge.

Very positive experience working with David U and Gerald L for my moving process with Clutter. Both were on time, courteous, efficient with prepping my items for moving out of my apartment and putting into storage. They were able to prep and move everything quickly into the moving truck, and kept me updated on the progress. If others work with them during a move with Clutter then they are in good hands.

Throw your belongings in the trash before using Clutter--the garbage men will handle them better & at least it will be free. They destroyed my property & refuse to do anything about it. TOP DOLLAR FOR BOTTOM SERVICE - When I had to suddenly downsize to a much smaller place, I used the service in which they pick up your things & store them remotely (you can’t access your things while in storage). At the time it was a decent deal, but it was BAIT & SWITCH - they nearly tripled the rental price in the 4 years my stuff was there. FYI, there was no reason for the increase- same exact unit-simply exploitative business practices. I ended up spending nearly 20K. But, I bit the bullet because I believed my stuff was safe. They came back damaged, dirty & destroyed.

James, Ronell, and Johnathan were awesome. Clearly very experienced, took care with every piece of furniture, cleared tight corners, wrapped everything carefully, were super efficient, and brought an upbeat attitude. Couldn’t have asked for a smoother experience!

My storage pick up with Teresa and Minh was great! I wouldn't have been able to do all of that on my own. So while a bit more expensive than other companies, I felt it was worth the cost for me. Teresa and Minh were thorough and efficient.

I had a great experience today with Derek's team (Derek, James & Michael). I'm calling them The Clutter Dream Team - super fast, reliable, friendly and organized. Oh and STRONG. My furniture is super heavy and they were amazing. Because of today - I highly recommend Clutter and will ask for Derek's team for sure when I move again.

Nico, Daniel and Ronell helped us move into our home and were incredibly helpful, friendly and crazy strong. They made this a very easy and happy process! The packing and unpacking was super clean and they were very thoughtful with the care of our belongings.

Very positive moving experience! Pre-move: website was very clear, prompted helpful reminders, and customer service was timely and responsive. During move: Justin, Dion and Brian were polite, diligent, and careful with my belongings! Would definitely recommend them as a moving group. Overall good experience and would use them again in the future!

Randal was an incredible team member. Clutter should never lose him. Incredible attitude, took great care in protecting my items and can tell he is a great soul! He should be promoted! I’ve used clutter a lot but this experience by far was superior!

I just had a fantastic move thanks to great a team - James, Thomas, and Ronell. Right from the start, their professionalism, timeliness, and friendly attitudes stood out. They took amazing care of all my items, making sure everything got to its destination safely and in perfect shape. They worked together flawlessly, ensuring the move was smooth and hassle-free. Would hire them again.

Jordan J, Teresa G and Gerald L were great. They waited for me and were flexible even though I was later arriving to the storage warehouse where they were dropping off my things from Clutter. They were already halfway done when I got there and were very helpful in accommodating my needs, rearranging furniture in my storage unit and were very careful with fragile items. They were super solid!

I have used the company twice when moving. They pack using care and loading onto their truck for storage. They itemize and take pics of your belongings. Then go on their website and you will see your items listed. For a minimum fee, you can your items insured while in storage. Any item you need out of storage, they will deliver to your doorstep at the time you request. Will definitely recommend them to move & store your belongings.

Clutter absolutely screwed me for my move and, unless you find it enjoyable for a moving company to cancel on you the morning of the move, I recommend you go with someone else. I had booked this move almost 3 months prior, I had received automated emails regularly leading up to the appointment, and I even called earlier that week to confirm (and received profuse assurances).

Jordan and Richard were amazing from the start! They were both super friendly and personable and easy to work with. They really went above and beyond to help me out and make sure everything went as smooth as possible. Overall a great experience.☺️

This company has been caught using deceptive business practices in order to deceive consumers. They compare themselves as better than other storage companies and even have the same industry sizes, however what they don’t disclose on their website, marketing materials or terms until you’ve already paid is the fact that their so called storages only have a 4ft ceiling!! Therefore you end up paying much more than the competition because they force a higher size on you. This is horrible and they are about to get sued. Do not trust this company!

Clutter broke my $1000 furniture and offered me $22, despite the fact that I selected the enhanced insurance coverage. Clutter signed the document and contract I had for insurance, but they're refusing to provide more than $1/lb. I stored my items for 2 years, and when I scheduled a final delivery of my items, a $1000 dining set was damaged. The movers acknowledged the break, we all took photos, and I submitted a claim. Even though I selected the enhanced coverage (which Clutter signed), they claimed no responsibility since I didn't pay for storage coverage for the entire time it was stored. Won't be using them again.

The company did reach out to me and allowed me to pick up my items rather than waiting weeks. So for people who have clutter type items of non-value and just want to store paperwork or something like that, the company would be OK to use, but anything can be scratched, or that might be needed in a pinch I do not recommend. They also overpack the items so unnecessary space is used and charged, therefore supervision is necessary during the packing.

UPDATE: Kendall from Clutter's Trust and Safety Team reviewed my case and discovered items were grossly over measured which inflated the cost of my warehouse pickup. I was refunded and the final price was reasonable for services rendered. I appreciate that the issue was rectified but the initial oversight itself is something to note. I would also be SUPER careful when reading and signing any contracts they give you especially related to insurance.

It would have been five until I found out that they charge $50 dollars for me to pick up a single item. Mind you that is just under half of what I pay to store my own items at the facility. SERIOUSLY!!! I call that money hungry. How can you charge someone almost half what they pay to store items when they already pay monthly to store. NOT RECOMMENDED... ALSO, you can't even drop off items, you have to also pay for either shipping or them to pick up. I'm not going to pay to ship or have them pick up 5 more smaller items that I can literally transport myself in my 4 door sedan.

The customer service was quite good, but trying to collect my items was a problematic. Between having things lost and not understanding exactly how everything was going to happen was just not very good. Getting 2 different explanations and not understanding well made the experience not good at all. But the people working in the customer service were nice and polite and that was good

Clutter lost my rug and wasn't going to tell me about it until I figured it out after everything was dropped off. They also badly damaged my furniture and didn't reach out to me. Also super shady when closing your account. You can only schedule delivery 1 day per week, but if you keep your account open you can schedule multiple days per week.

Destruction of my personal property by Clutter.com Blatant, intentional and repeated negligence by Clutter.com, half of our stuff was destroyed. We have been storing our household items with Clutter in New York for several years now. It has been a complete and total disaster. They have completely demolished many items. Destroyed items include marble dining room table, bookshelves, multiple flat screen TV’s, lamps, pots and pans, glasses, cups and plates. (See photos). These items were collected, packed, transported, stored by, returned and unpacked by Clutter.

Run from this company! I never write bad reviews as I am a business owner myself, and will always give a company the opportunity to right their wrong. I will be taking action against this company for criminal behavior due to theft from my account. They continued to charge my closed account for over a year after I had already retrieved my belongings and closed my account. Once I discovered the issue, I informed the company that they should not follow policy and try and refund the card that was on file initially, because I was no longer an authorized user on that card. I was a secondary paying my part to the primary since we were sharing accounts. The person I spoke with said OK at the time.

They forgot to return a painting that was part of my mother's estate. When they reached out to let me know they had it, it took over 30 hours of my time and escalating it over and over to get someone to agree to ship it to someone. I was no longer in the "service area" and the net result is that it cost me over $250 to get the painting back. No one ever answers the phone. You just email people who tell you over and over how they can't/won't help you. NEVER use this company - unless you're OK with having items go missing and paying ransom to get them back.

Do not use this company! Stored my items with this company in for 2 years. They broke a table when they picked up the items. They caused $15,000 worth of damaged and lost items. They lost 8 out of the 15 crates I filled up with them. They initially offered $400 to cover damages and kept pointing to the policy. The expanded policy minimally covers as well. The loading team at their warehouse was completely unprofessional making my movers wait while they took breaks. Overall, one of the worst experiences ever. If you want your items intact, use another company. This one is not accountable and does not care about their customers or their belongings.

These people charge you random fees without telling you and will auction off your unit without telling you because, according to them, you never paid the random fees. What this means is: the moment you give your items to them, they're as good as gone. Best case scenario, you'll end up with damaged items the way the other reviews show them. Even worse, they move your items around without telling you. You won't even know where they're being auctioned unless you happen to call beforehand. I also have a strong suspicion that they drive up the price of the auction if they suspect that you're trying to buy your unit back.

Clutter steals your belongings. They picked up my $2000 mattress a couple months ago and I was told that it arrived to the warehouse and was cataloged. When my moving company showed up to pick up the mattress my movers were told the mattress was “lost”. No one from Clutter ever called or reached out to me. No one can explain to me how the mattress was cataloged under my account, tagged and registered only to be “lost” at time of pickup. I have spoken to a number of other customers that experienced the same thing. All of a sudden an item of high value goes missing. It also coincidentally happens to customers who don’t purchase the expensive protection package. This company steals your belongings and then pays out low dollar amounts. It’s total fraud and a lot of customers experience this.

Updated on 12/05/2023: I am still waiting for my claim with Clutter to be resolve. Thought the course of my investigation and figure out that they broke my furniture right when they storage at the first place. More than that they have them try to said that they didn't broke it... But there was a bag with the full base of my vintage dresser attached to the base.. I didn't put there that, they did. Worst, they have storage the item, charge more money because that is more space, 16 month went by them returned and were.. Oooo it was broken.. Clutter is unreliable, unprofessional, and they really don't care about their customers, they just want your money!

The WORST company - charged my account THEEE times for the monthly charge in error, damaged my storage boxes, broke my TV. I put all of my personal items into Clutter storage and signed a contract at $178.56 per month. When the items were eventually put into storage the Company ended up charging me $535.66 (over three times the quoted agreed amount because they said their estimates they give at the start are for movers and not storage space!!!).

Don't get me started with the incompetent and unhelpful customer support reps that I am convinced are pathological liars. Let's start with my most recent issue. They added my card back to my profile after I removed it. They had no permission to charge my card I was going to manually when my balance was corrected. So adding my card back and charging is illegal. That's a felony. I can get a lawsuit for that alone. They charged me almost 200.00 and claim "the charges are valid and won't be offering a refund." It doesn't matter how much was charged if not authorized.

Absolutely horrible company. DO NOT USE this company. I was a customer through MakeSpace, which then Clutter acquired. I had to store my entire apartment with Clutter for almost three years, of which I paid them $11,000 in storage fees. I received my items back and several things were damaged, I’m estimating a value close to $2,000. Clutter denied 95% of the claims I made and taking no responsibility. The carelessness of how my things were handled, must be happening to others. Entire boxes where glasses, vases, lamps were packed with care, were not just broken but shattered. DO NOT USE.

I would give this company 0 stars if I could. I had valuable vinyl records distributed across a few boxes and when I got my items back, someone had gone through the boxes and stolen all the vinyls. All my items were in Lowe's boxes but I got back a Clutter box instead. When I filed a complaint I was told Clutter can repack your boxes but they are not obligated to take any pictures so there is no proof. I packed the boxes with a friend but having a witness doesn't matter either. Customer service is completely unhelpful. If you do use them, then definitely take pictures of everything you store inside the boxes but I'm sure they will have some way to get out of being responsible for any theft.

I booked this service in May, to hold my things. My whole apartment went into what was sold to me as a secure and safe company who would keep my belongings together. In September a day before delivering they informed me they can't locate 10 of my items. This confused me, as I thought all of my items were together. I had to constantly follow up, just for them to let me know they haven't located yet and offered me only $1000, when my items are well over $10,000. I had equipment, personal memories, desks, ottoman, and bins. I am still waiting on them locating my things almost a month later. Do Not trust them, they won't tell you where their storage is located NOR will they give you any additional details. This company should be sued or worse because they are not professional. No phone number, just emails or chat on the website with a BOT. Very unhappy.

Very disappointed with the service. Clutter is not the best option if you need to store a lot of items or furniture. I made the mistake of using Clutter to move and store my one-bedroom apartment. Unfortunately, several of my belongings were damaged. My bed frame was completely ruined. Getting proper compensation for my losses has been a struggle, as their customer service is not helpful. The lack of personalized attention to my emails made me question whether the Clutter's Trust and Safety responses were AI generated. If you're only looking to store a few things or some clutter, then Clutter might work well for you. However, if you want to move and store furniture you care about, I recommend choosing a reputable company with professional movers.

We stored our stuff with clutter for 18 months. When we got our items back, we not only had to deal with the rude moving staff, but a number of items were damaged. They dragged an expensive refrigerator up the stairs on its side. When we pointed out that a refrigerator is to stay upright, the staff rudely threatened to leave everything in the garage if we didn’t ‘let them do their job’.

Originally started with this company when it was MakeSpace, back in 2021. Then they sold to Clutter, who jacked up the prices, made me sign a new contract, and have delivered terrible customer service ever since. They literally lost three sections of my four-section couch (delivered one piece of it) and their customer service people have no way to actually help find it. They contract with a customer support team somewhere overseas who have absolutely no way to actually help you. They also broke the leg off of my grandmother's armchair. The app also does not give accurate delivery times/estimates, so it makes planning on moving days very difficult.

After posting my initial review, they reached out to me to waive the service fee for the final drop off as long as I update my review. I only updated to 4 stars because this whole process could have been easily avoided when I contacted Clutter several times and submitted a claim for it but apparently it only got a proper response and review after I posted this review on Consumer Affairs. I recommend your team fine tunes how it manages claims to avoid the many bad reviews that are on here.

In addition, I have not received my final drop off of items (I get it in tomorrow) and it will still require me to be project manager to make sure items that were logged are actually delivered. Hoping I won’t have issues then.

I have recently had my items returned to me from Clutter after having them pack up my apartment and store for 4 months. Overall I would not recommend this company for the following reasons: Lack of professionalism: The movers who packed up my apartment were complaining about their manager while inside my apartment. One of the movers was in an active dispute with their manager about taking a lunch break. He was stepping out to take a phone call from his manager and would then return to the apartment and recount the conversation to his colleague while I was there. The manager was pushing the employee to take a break which would have meant stopping in the middle of packing my apartment and making me wait while he took lunch. The employee refused to take lunch which was the best outcome for the customer, but the whole dispute was very unprofessional.

How is the most premium storage company the actual worst and the most unprofessional? I simply need to get my stuff from my clutter storage unit, yet the red tape, fees and call center run-around make it impossible! The movers & truck I hired aren’t able to pick up my stuff from Clutter because clutter requires me to book an appointment for this sort of thing at least a week in advance?! They also charge a minimum of $235 for my movers to pick up my stuff?! This should require a key or passcode like every other storage unit on earth!

Worst company ever. Total scam. Do not do business with them. Waste of time and money. I have been used for over 8 years. Company previous was sold to another storage company, I never received a letter from the new management and the rates going up, never received a copy or sign the contract with the new company, who requested my items that should be delivered today (9.5.23) never received and my delivery was canceled and I was charged $200.00 for a delivery that I did not cancel - called company over 7 times and transfer to India where people over there does not offer any solution just keep repeated over and over the same BS., Nobody here in the USA take the responsibility just keeping rolling the ball to India. Waste of time, energy, money. This company is a total fraud and scam.

THIS IS ABSOLUTELY THE WORST COMPANY EVER!!! Zero stars. We're exhausted from trying to retrieve either our stuff that they've lost and destroyed or the fair cash amount as a payment for damages. They lost my son's Ikea kitchen, his multiple train sets worth at least a couple of hundred dollars, our family tent, my husband's box of collectible items, our fancy shower head, and a bunch of other things and for all of that they offered us $80, when in reality a total amount is about $2,000. Then they destroyed our mattress (bought for $800 and now available for $450) and attempted to deliver it in that condition and then offered us $75 for it.

I was scammed by Clutter and lost hundreds of dollars. Straight up. I would be very surprised if any positive reviews you see online have not been written by the company. My recommendation is to use reputable movers and storage companies.

I feel scammed by this company. This is the worst moving experience I ever had. They do not account for items properly, neither during move out nor move in and will lie to you. After having my items delivered from storage, 10 (!) of my boxes were missing. When I asked the movers about the remaining boxes, they said they do not know where the rest is as they completely unloaded the truck, and that I should file a claim. I afterwards saw that the movers marked all items in the online inventory as delivered, and Clutter refuses to reimburse me or even initiate a search. Horrendous business practices.

This Company deserves 0 stars. I had already packed my items myself to save time since I got a promotion of 2 hours free so I thought since everything was already packed and ready to go it shouldn't take no more than 3 hours at most. WRONG! These dumb movers literally started unpacking my boxes and repacking them into smaller Clutter boxes and wasting so much time. They literally took almost 6-7 hours emptying my apartment. The last movers I hired literally unpacked my U-Haul and put everything in my apartment in 3 hours. These Clutter bozos purposely took forever repacking my items and bringing them to the truck to get as much time to charge me more.

DO NOT USE CLUTTER'S STORAGE!!! It took them only a second to charge you or deal with any money-related problems, but it took them a century to address customer's issues. My shipment was delayed for 5 days. I've reiterated that I'm in urgent need of my stuff, but no one from Clutter has bothered to contact me or explain anything to me. Nothing. I'd thought the company suddenly disappeared from the earth if it weren't for that my items were still there. I had to contact customer service repeatedly myself, which was no help at all. The representative told me that they had notified the team and the warehouse but hello?? Where are they?? 5 days not a single word?? I am unable to contact the warehouse directly, nor has their so-called trust and safety team reach out to me. Nobody said anything about my storage but they are still charging me for every day that they are late. Save yourself from trouble. Don't use Clutter.

DAMAGE/LOSS/INVASION OF PRIVACY caused by Clutter. Clutter completely destroyed my furniture while it was moved and stored in their facility and refuse to give me any explanation of what happened. I just want share the excruciatingly painful and highly distressing experience I recently had with Clutter, in order to prevent whoever is considering hiring their services to think twice before doing so.

Updated on 08/06/2023: So somehow my review got deleted. Ironic? No. Anyways… this company sucks. The movers stole/lost a box that had a PS5 and a bunch of other electronics valued over $900. First they said that I unpacked it so I must have it - ??? - I paid for full service so I didn’t unpack anything. So wrong. AFTER I debunked that theory they came back and said it was in an owner-packed box. WHAT?! Once again I paid for full service SO their movers packed it. Not me.

It is important to know that Clutter was also previously called Makespace Storage. When I signed up for their services it was with Makespace, who time and time again offered amazing customer service. For example one of my belongings got damaged in their warehouse, which Makespace immediately refunded me for. Since the ownership of the company has changed, prices have been bumped up and there are endless hidden fees.

Clutter is in the business of scamming people. This has been the most unhelpful, STRESSFUL, chaotic move I have ever done. I did a cross country move with Clutter. I paid extra for the “white glove” service. The first red flag should have been their boarding process. I was given a “billing summary” with 4 professional movers and 2 trucks. I chose Clutter because the quoted price was $11,100. Which was difficult to find as that wasn’t openly disclosed to me nor emailed to me. I found it in a small print on something that I clicked on last minute. Otherwise the “billing summary” I was given reflected $11,007. Unsure where the extra $100 came from. They were comparable to other movers, but I chose Clutter because they presented themselves as organized and the ability to track your stuff the whole way. This was all a lie.

My move by the San Diego team was literally "a worst nightmare scenario." When I booked this move with Steven, I asked for a pack, unpack, and put away items move (I am an older woman who cannot do this on my own) and he said Clutter provides that service package. I did not receive that experience at all. I had a 1 bedroom apartment to move with zero living room furniture. The San Diego movers took 10 hours to pack my apartment and drive 80 miles. Same team from SD told me I had to leave because of my dogs, and I was never informed of this policy when I booked the move. My neighbor checked in frequently and he said movers were moving "like snails." In addition all the small items were already packed by me.

I got behind on my payments for May and June, I was going to owe late fees fine I've had my unit since 2019 and I've only been late once before. I wasn't worried I'll pay then life happened. This company pushed through a second charge on Sat after I made a payment for May because according to the customer service rep, "If you owe a payment they keep retrying until it goes through." That's asinine.

This has been the most stressful and unhelpful storage and moving experience I have ever had. Our quoted storage price & timing was off by five hours and over $500. It took them 7 hours to pack up our 1.5 bedroom apartment, even though we had already packed and boxed 90% of our own items (as an example, they took nearly 20 minutes to wrap a bag full of pillows in multiple layers of blankets and bubble wrap). They are now planning to charge us nearly $500 simply to pick up our items ourselves from the storage unit, which we can only do between the hours of 8am and 2pm. We can't get ahold of customer service in a timely manner. This is a hugely price-gouging scam of a business. In-all, it will cost us nearly $4,000 to move out of our 1.5 bedroom apartment and put our things in storage for one month, not including a couch or desk, which we left for the next tenants. Do not use.

Avoid using this company. I signed up because the prices for the units are low and they had a promotion going. They say they won't charge you for the first pickup because any subsequent need you have to access your items will be costly and difficult to do. They have limited availability for appointments, even when picking the items up yourself you are charged $50 and yet you still have limited options. Even worse, if you can't find a slot that works for you customer service is unhelpful and unwilling to help out due to the policies they have in place.

My original storage contract was with MakeSpace but Clutter Storage bought MakeSpace. I was perfectly happy with MakeSpace. My contract stated that there would be a flat rate of $59 for delivery of my storage items or I could come pick up my items myself if I wanted. My things have been in storage for 3 years. Once Clutter took over my rate has been raised twice, all within a one month period. I contacted Clutter to say that I wanted to pick up my items and I was told that the warehouse was not accessible and that they would have to deliver my things for a whopping cost of $739! When I asked for a breakdown of the costs, they were not able to give me an answer. I have paid my storage fees on time and I have never missed a payment. I could not understand how they could charge me $739 to get back my own things after I have paid monthly storage fees.

After being a loyal customer for nearly 10 years (dating back to when this company was MakeSpace) I was appalled at my recent experience with them. Last week, I had Clutter return a bunch of items I had in storage, including my prized digital piano, which I had not been able to use for months as I have been traveling. I was shocked that they returned my piano damaged beyond repair. What makes this even worse is I was there when they took it away, and they assured me how careful they would be with it in storage.

HORRIBLE COMPANY. STAY AS FAR AWAY AS YOU CAN!!!! I booked a move with MakeSpace three years ago. Somewhere along the way unbeknownst to me they were bought by Clutter. So many things wrong with this company, but I'll start with this, they increase your monthly fees without so much as a courtesy email or conversation (just an up-charge to your credit card). When I signed up with Clutter I signed an agreement that when I needed my things returned I would pay a flat fee of $169. With Clutter the fee stated it would be $352 dollars. I was annoyed about the price difference but agreed to it either way online. Why did I just get my bill and they charged me $725!!! HUH? That's absolutely ridiculous.

Their website states they need 72 hours notice to schedule delivery, and that you also have the option to pick up your items at their warehouse. I need delivery in 10 days, and they aren't able to accommodate me, and they also say I have to "book an appointment" to pick up my items, and that they don't have availability for 8 days. I will no longer be in the state at this time. This after spending about $3k on storage there? DO NOT USE. Get some taskrabbits to help you move items into a storage unit, so you know you can access your things when you need them.

Absolute worst experience I've ever had with a moving company. The pure negligence and bait and switch tactics pulled off by "customer service" morons like Kendall and others at this company is mind blowing. Clutter falsely advertises that they allow storage pickup on their website, when in fact they don't (in Miami), but they won't tell you this until your property is already hijacked and in their possession. Then they price gouge you in order for you to even get your property back. Terrible movers who took 8 hours to move a 2 bedroom, just to drive up the hourly wage. Front to back the worst experience I've had with any company. I have a pending court case which I'm suing them, stay far away.

I decided to give this company a second shot. BOY have they gone downhill in their policies and overall intelligence. One, if you’re military and have an unforgiving schedule DO NOT think this company will work for you.. Pretty much got charged 1200 for 4 months of storage. You might as well go to a regular storage company and just rent out a whole garage and store your car too.

I've noticed that a lot of these positive reviews have been written by new customers who have only dealt with the first part of their move, i.e. putting their things into storage. But the real problem with Clutter is what happens once they ALREADY have your things/money... Clutter uses bait & switch prices to lure in new customers, while trapping existing customers with ever-increasing monthly rates. I have been a customer since 12/29/20 and in the 2.5 years that I've had my items stored with Clutter my bill has gone from $189/month to $302/month. I was told in writing at the time that these increases were due to cost increases in fuel, raw materials, and labor wages and that "Clutter has increased fair wages and benefits for both hourly and salaried team members because we believe it's the right thing to do".

I signed up with MakeSpace in May 2021, after using them for several commercial moves and storage services. I was highly satisfied with MakeSpace. Clutter took over shortly thereafter, raised my rate, multiple times to nearly double my original rate, never gave me any options, other than removing all of my items from storage, which I was unable to do as I was multiple states away. Throughout the duration of my storage, they took away key features that I had specifically signed up for MakeSpace because of. This included interstate transfers of the items you have stored with them.

DO NOT USE THIS SERVICE! I am beyond furious with Clutter's terrible moving AND customer services. They have caused me nothing but headaches, stress, and financial loss. Their so-called “proprietary end-to-end technology and digital experience” is nothing but a facade to cover up their incompetence and negligence.

I signed up for a storage moving service unit via Clutter.com. This is the initial offer page:https://www.clutter.com/locations/california/san-diego/storage. This is what I read that satisfied what I needed from the service: "Now with Clutter, you can ACCESS San Diego storage units across the city, including popular neighborhoods like, Bankers Hill, Camp Pendleton, Del Mar, Escondido, La Mesa, Morena, Old Town, Pacific Beach, Sorrento Valley, Tierrasanta, and more."

TERRIBLE from beginning to end. 1) Did not bring right size truck to pick up. Had to come twice. 2) Rates went up several times. Your contract means nothing. 3) DESTROYED MY THINGS. BROKEN FURNITURE AND MANY OTHER ITEMS. 4) LOST EXPENSIVE RUGS. 5) MOLD ON UPHOLSTERED FURNITURE. 5) Will not reimburse you for what is destroyed or lost.

Probably the worst company to ever exist. If you want to never see half your belongings and the half that you do receive back all be damaged, use this company. I had my whole life stored here while I had to relocate for a bit; my two tvs are nonrepairable, the dresser is completely destroyed on the outside and inside (I can’t even open it), my nightstands, my mirror, neon sign, bed frame. And for the stuff that they lost, they will tell you they “scanned” the item upon return, so therefore it is not Clutter who lost it. I guess my table and chair and everything else grew legs and ran away!

I have used few storage companies over the years, Clutter is the worst ever. I was using Makespace and my items ended up in with Clutter without my consent. I am learning that the CEO of Makespace is still the head of Clutter, that the two companies merged. So many people have had their items damaged or lost by Clutter. Half of my inventory was lost, no explanation, no apologies, no compensation. I did not find out about this until a year later. I was told that they do not offer protection for such things, which is insane given this is a storage company! How can you lost a bag of expensive clothing that was left to your care? At least if this was self storage company, but you are paying for your items to be picked up and delivered for hundred of dollars plus labor fee. Never to be seen again.

I hired Clutter to move me out of a house on the west coast and store my belongings as I prepared to move back east. First, the movers weren't on top of things enough to ask that I sign a contract, so that never happened. The move itself was expected to take half a day. It took twice as long (which I was of course charged for) even though I was helping the movers and had many boxes already packed and ready to go, though I had paid for them to take care of packing. Clutter ended up spending all day at my house on a Friday. I had an early flight scheduled to the east coast on Saturday, and per my lease agreement, I had to completely vacate the house by the following Tuesday.

I am in absolutely shock at the lack of respect that Clutter treated my items. They damaged EVERY SINGLE item. Let that sink in...everything. They also lost a beautiful vintage coffee table that is irreplaceable. They damaged my grandmother's 1950's art deco dresser that was in perfect condition, shattering the mirror and breaking the legs off. They broke the legs off of my mid century modern couch... they were easily removable with a screwdriver.. wtf. I was paying $500 a month, utilizing only 50% of the allotted storage space on top of paying exorbitant delivery fees ($900 for pickup, $600 for drop-off) as I thought this would protect me from experiencing this treatment.

I closed my account and my items were delivered this past Saturday. The entire top corner of my China cabinet was broken completely off. Light fixtures within the cabinet broken, side glass panels broken and cracked. Tempered glass shelving was shattered so badly the 2 men who delivered my items stated that they couldn't give it to me. I submitted a claim and was offered $52! My cabinet cost over $2k & my claim was for approximately $400 to repair it. What a rip off to charge me $262 just to get my items, broken/damaged. Tried calling customer service, what a joke! You're reading from a script. No help at all. I do not accept this horrendous offer. Even if one didn't have adequate insurance this is your company, make it right with YOUR customers! You received your monthly payment on time every month. Great job with your customer satisfaction... NOT!!!

Clutter prioritizes their business ahead of their customer. A significant part of their promise is to pack, take pictures, and fully inventory your items. The items in the boxes they packed for us were not photographed or accurately logged which means we did not know what was packed and where. This made it very difficult and at times impossible to retrieve items because we could not locate and request them. I flagged this with Clutter after the boxes were put away in their warehouse. They reluctantly agreed to a one time exception to relog the items. New pictures were taken, but they failed to take pictures of all boxes and items so the problem was not solved. We ended up buying many new things because we could not find our packaged items. Second issue revolved around them changing their move out policy. 3rd party movers used to be able to pull up to their warehouse and Clutter would work with them to directly load your items into the moving truck.

I spent thousands storing my belongings with them over multiple years and when I received my items back EVERY single piece of furniture was destroyed. Not damaged, destroyed. Chair legs snapped, cabinets smashed and my couch was so moldy that it had to be thrown away because of the smell. The damage is well in excess of $10,00 however the team only offered me $700 in damages which isn't just insulting, it's illegal. I was never offered the option for additional insurance like many other people.

We closed our account with Clutter and had all our stored items delivered yesterday. Two tables were damaged beyond repair. Not with scratches or a dent that you might expect with moving and storage. Destroyed. They were either run over with a fork lift or something similar, or dropped from a real height for this kind of damage. One was my wife's Grandmother's heavy well made table, and the other a large dining table that was a wedding gift to us. These were not light or easily breakable. Just a total lack of any care at all.

They are rip off, I would definitely avoid you at any cost and ask everyone I know to stay away from doing business with clutter.com. Their customer service, prices and quality of movers are only good at the time of pick up but after they have our storage they start jacking up the price every couple of months to rip off their customer since they already know that they are stuck with them. I had my stuff with them for almost 3 years and they kept raising the price every few months and when it was time to deliver, the charges for delivery/labor was more than double compare to pick up. Now it all makes sense how they scam their customers by making them sign up at low cost and then ripping them off because they are stuck with them. Very disappointing, All I can say is shame on you clutter.com. Anyone who is reading please stay far from them.

I've stored items with Clutter for over a year, the initial experience was pleasant (this is how they get you!). It has been a nightmare since then. They agreed and confirmed my storage size (10' x 10') which was $364/month, after checking in and packing up all my items. Then I got a charge a few days later for $540 and called them out of confusion and they said they automatically upgraded my storage because my 10 x 10 storage was fully after I had already confirmed at the end of my appoint that it was not.

They somehow managed to lose our 10 foot leather couch along with 15 other items that we had in storage which came to a value of $4,000. We then had to file a claim on their website, and they came back with an offer for $76 for all of our "lost" items, which is absolutely ridiculous. Hands down the worst company I have ever worked with and if you are thinking about trusting them with your items please look somewhere else.

After "reviewing" my claim (which I submitted multiple times), they denied they lost anything and will not reimburse for any damages. Keep in mind I purchased protection up to $1,000. Do not use Clutter! Save your money and sanity and go elsewhere!

The movers were polite and nice but they chipped my large round Saarinen dining table in three places and gave me $150 for damaging a table that would be $11,000 to replace. Later when I was trying to slide it across the floor, I discovered they had not reattached the heavy marble top to the base. I was lucky that it did not crush my foot.

Clutter is by far the worst moving company I have ever interacted with, hands down. I have moved many times, and Clutter takes the cake as #1 worst mover. First, they never told me that they do NOT ship items in storage outside of the San Francisco area. I had to have another moving company come to their storage unit, pick up my stuff, and ship it again. Very costly, very misleading!

This company will do whatever it takes to keep you in an upgrade that you didn't ask for. They even record things that didn't make it on the truck. When I called to let them know, they claimed that they calculated the space without the items!!!! Even though they are listed on the account!! Then they want to schedule a very pricey appointment to get rid of a few items; 150 a month turns into 260 a month, plus pricey appointments. Watch out. Don't work with them. MakeSpace is better.

Stored furniture with Clutter for nearly two years. One of those items was a king mattress. I paid Clutter to add a mattress cover for added protection while in storage. When the mattress was returned, the cover was torn and the mattress was heavily stained/soiled and had to be tossed out. Clutter offered me $210 for my claim and effectively said "tough luck, should have paid for insurance". If you value your belongings and/or generally expect a company to take responsibility for blatant negligence, I'd recommend going with a legitimate storage service.

Updated on 12/10/2022: So after I wrote this review, they gave me back my $100 for the cancelation. But since then trying to still get my belongings has still been a task. They canceled my appointment again. Some people do work nights when everyone else is asleep. But the crazy thing is when I again rescheduled my appointment for the following day. My charge of $253 (rounded to nearest $) went to $380 (rounded to nearest $). So I asked why? All I get is it's the system.

I am not surprised to find so many negative reviews here. I used to use MakeSpace, and they were wonderful. When I recently went to store one item - a suitcase filled with off-season clothing - what had been $12 a month was suddenly $85 a month. I called the same day to try to get my item back because that's outrageous, and they told me I had to schedule another (pricy) appointment for pickup. Frustrating to begin with, but then when I went to schedule the appointment, I was told my item was LOST. Horrible.

Get an actual moving company. These folks moved a couch that was in storage into my new home, blasting holes in every wall between the door and the room it went into. They put holes in 5 different walls, acknowledge that they did so, have photos and proof that they did so and have required multiple quotes to fix it. Instead of spending the time to make it right, they’ve required me to bend over backwards and jump through hoops and still refuse to fix their damage. They are now saying they can pay up to a maxmium of $1000 dollars to fix it, but have only offered 400$. This is after a month of back and forth. They have had the chance to do the right thing time and time again and are refusing to do or or ever allow me to talk with someone in leadership of their hilariously named “Trust & Safety“ department. These folks are not to be trusted and they do not put the safety of your items or your home as a priority. Find real moving companies, this company is a scam.

This company will not allow me to end my service. I went, there was no one at the front. I checked the storage and left. I contacted them online and asked to have my unit closed. They REFUSED and told me they would continue to charge me $190 a month until I came in. I was already there, no staff was. They also do not allow you to withdraw your debit card information so they will continue to charge you. I had to shut down my entire account just to have the stop charging my account.

More like a demolition company rather than a storage company, here is a breakdown of my experience and the reasons why you should never ever use them:

I started using this company before they bought out 'Make Space.' Initially they were phenomenal, they were courteous and professional. Once Clutter purchased this company they immediately raised the rates and updated terms. When it came time to have them deliver my things I gave them a months notice. This was apparently not enough time, and the only available dates were 40 days away. This is in the slow season as well. Their customer service is a joke as well, they outsource that department to another country.

I was a client of Makespace which was incredible. I signed with them while they had just launched and even through the years when they raised rates it was still worth it. But then they were bought by Clutter and that was the end of all good things. First off in order to even access my account I was literally forced to accept Clutters terms, I couldn’t close the account without accepting those first. Once I did the hostage situation began. I have paid my monthly storage fee on time EVERY month. It’s auto deducted without a single hiccup. But in order to get my holiday decorations back they are demanding I pay at a minimum $307 dollars. And if I want to close my account it looks like it’ll cost me $500 on the low end.

I am so incredibly angry at this company. I still can't believe it. Callbox my storage company got bought by Clutter. I was about to go pick up my items and apparently I'm not allowed, I NEED TO PAY TO GET ITEMS LIKE. A SWIFFER, 100$... GETTING MY SWIFFER BACK FOR A 100$???? Does this even make sense? I cannot get my items back unless I pay for each and I have a tiny storage unit with small boxes... They charge per items... I have a small patio chair, again 100$, When I looked up how much it would be to get ALL of my items back..IT'S $600....

I used Clutter when it first came to fruition. I had stored my stuff with an amazing company called Shed and Clutter bought them out. Using them that time around was great because they adopted the rules of Shed and it was smooth sailing and reasonable prices. It was also free to get my items back. Now - THEY ONLY CARE ABOUT MONEY.

This has seriously been the WORST company I have ever been unlucky enough to work with... I would not recommend Clutter to my very worst enemy. They have been absolutely AWFUL every step of the way. First they kept my items hostage and I couldn't get confirmation on when I could get my items back. It took soooooooo many phone calls, emails, and chats before I was able to get in touch with someone who could help me get an appointment schedule and by then I was charged for an additional month of storage. Our items were delivered and the delivery men let me know two items from my unit were not with my stuff and to reach out to Clutter.

They completely destroyed my furniture. My dining room table warped, chair broken completely, stand up mirror has a broken and missing leg, dresser has holes in the back and bottom. They still have a buffet server and misplaced my headboard. Customer service is a different department and is nice but no contact can happen with warehouse and the most they have offered, since I didn’t purchase a damage plan, is $1 a pound. Do not use them. They are the worst company ever.

I referred a family member to rent a storage room at the Canarsie location. There was a posted flyer offering $100 discount for each of us - the current and also for the referred client. The Clutter rep told us to call customer service afterwards and they would be able to help us to do it. They then proceeded to ring up the transaction.

I used Clutter to move and store my things while I was between apartments, and while the service they offer is convenient, the fact that they lose large and essential items is unacceptable. I find Clutter to be expensive, and while I understand that it's a complex operation, they shouldn't be charging a premium for a service they can't fully deliver. Moving out: The move out went fine. The team was efficient and professional, but they use an EXTREME amount of plastic in their packing process, which made me cringe.