
Clutter Reviews
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About Clutter
Clutter uses its proprietary, end-to-end technology to offer convenient moving and storage services, including a Smart Storage option where it handles depositing and withdrawing your items for you. Clutter also focuses on your digital experience, allowing you to schedule services, check your storage inventory and manage your move online. However, it only operates in parts of California, New Jersey, New York and Washington, and available services vary by market.
- Smart Storage with pickup and delivery
- Month-to-month storage available
- Discounts for longer commitments
- Optional packing service
- Not available everywhere
- Smart Storage has extra fees
Clutter Reviews
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- 4,681,260 reviews on ConsumerAffairs are verified.
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Reviewed Sept. 20, 2024
I was beyond happy and so impressed with my Clutter team today. David U, James K and Arnold R. were amazing! They couldn’t have been more professional, personable, thorough, careful and focused on doing a phenomenal job for me. Their efficiency and teamwork made a huge job happen with ease. I appreciated the technology used to safely package, transport and store my belongings. What peace of mind it created. My entire experience was extremely impressive. I highly recommend Clutter. Thank you again David U, James K and Arnold R!
Reviewed Sept. 14, 2024
If you do use this company, keep copies of EVERYTHING. Each month, when you pay your bill, make sure the number of items in storage matches your original contract. Check this EVERY MONTH. Make sure, when you schedule to have your items returned, before you make the appointment, TAKE A SCREEN SHOT OF THE NUMBER OF ITEMS LISTED IN YOUR STORAGE UNIT. Make sure it is the same as your original inventory.
When your items are delivered, make damn sure the numbers of items matches your records of the number of items your had stored. Because, once you schedule a delivery, the number of items in your inventory disappears from the website. Then, when they deliver fewer items than you had stored, they will claim that the items delivered matches the items stored. You had better have documentation showing fewer items were delivered than you entrusted to them. Otherwise, you will simply have things (entire boxes) go missing. The best strategy is NOT TO USE THIS COMPANY!

We apologize you were involved in a claim, for privacy reasons we cannot discuss the details of your claim. Publicly we can confirm it was assessed according to the protection plan on your account and a thorough review was completed. You are welcome to review the correspondence we provided and contact us if you have any additional questions.
Reviewed Sept. 7, 2024
Very helpful and efficient! Took great care of our things. Packed everything very carefully. They were on time and communicating well. Once they arrived they cleaned everything and were super quick in unloading.
Reviewed Aug. 30, 2024
I have had my items stored with Clutter for over a year and have felt that my items have been safe this entire time. And while I was unemployed y'all were helpful with the ability to pay some of the dues versus full dues. I would like to learn if there's a discount for storing my items for a yearly rate instead of my original selection of monthly rate.
Reviewed Aug. 29, 2024
Moving with Minh and Oscar was a seamless experience. They were professional, fast, and caring with all items. My experience with Clutter has been exceptional so far. Many thanks to the team for making an easy transition between apartments.

Reviewed Aug. 18, 2024
The arrival window was from 11am to 2pm and they arrived promptly at 11am. They did a great job of wrapping all the furniture and pictures and were extremely efficient and treated all my items with care.
Reviewed Aug. 18, 2024
Ron and Khalil were extremely professional and respectful during my move-in appointment. They quickly and safely moved my belongings into my apartment without causing any damage. After moving some furniture to create a path, Ron and Khalil returned everything to their original position. Overall, I am very satisfied with my experiences with Ron and Khalil.
Reviewed Aug. 9, 2024
Clutter is amazing. Wondo W. and Minh did a great job moving my one-bedroom apartment from a storage unit to my new home, going above and beyond! I will certainly be using Clutter again in the future.

Reviewed Aug. 9, 2024
Run from this company! I scheduled a delivery of my items. Clutter delayed the arrival several times then completely cancelled one hour before they were supposed to arrive and return some of my belongings. Customer service was horrible responding to the situation.

Hello Tyler,
Thank you for voicing your concerns. While an unforeseen operational incident did impact your appointment today, we are glad our Trust and Safety team secured a follow-up appointment and provided compensation for the unexpected adjustment to your appointment.
Our Trust and Safety Team already reached out on 9 August 2024 through your existing lines of communication with them. We remain committed to addressing this issue and would appreciate your response through our existing lines of communication.
We look forward to hearing from you.
Warm regards,The Clutter Team
Reviewed Aug. 9, 2024
2. No accountability with trust/safety department.
3. Customer service in India, they were former MskeSpace now new name.
4. Skyrocketing prices to get stuff back, high damage and lost rate based on reviews.
5. They lie on site and leave your items for their lack of tools.
I'll be taking them to court. The worse, they openly lie about cost, pick up and management will not reimburse for their numerous errors which is 100% their fault. Read the bad reviews and believe them!! Do not use.

Hello DP,
Thank you for voicing your feelings regarding your experiences with Clutter.
Clutter acquired MakeSpace in 2022. Before the acquisition, Clutter and MakeSpace were separate entities.
Clutter does its best to be transparent about pricing. All pricing is communicated through the website, clutter.com, during booking. Pricing is also available in the Account Portal after booking.
Your initial pickup was booked as less than half of the total cubic items that you actually needed serviced. While we were able to get an emergency follow-up appointment to accommodate your actual storage needs, you turned away our team midway through the follow-up appointment. Consequently, our team was forced to leave some of your items behind.
While we are disheartened to learn that this was an overall negative experience, we are pleased to see that our US-based Trust and Safety team provided compensation through our claims process.
You remain in contact with the Trust and Safety team, who are happy to answer any questions you may have.
Warm regards,The Clutter Team
Reviewed Aug. 3, 2024
This is my first time using Clutter and it will definitely not be the last! They really helped to take away the pain and stress that comes with moving. We hired them to help move my daughter between her college apartments, and they did not disappoint! They moved all of her stuff into their storage while we waited for the new lease to start and moved everything back afterwards! Anthony A and Oscar A were very fast and were able to finish within an hour!
Reviewed Aug. 3, 2024
Minh, Jordan, Daniel and Jesus were fantastic. Efficient and careful, and super nice guys! Highly recommend Clutter, and especially those four. We hired Clutter to move from SF to the East Bay (packing + moving). They had all the packing materials, box types, and expertise. Would also add, they were really considerate of our space and time.
Reviewed July 31, 2024
From start to finish was very pleasant experience. Best movers I’ve ever had! Axel & Carlos were friendly & professional. Nice text reminders and phone staff was very helpful & easy to communicate with.
Reviewed July 25, 2024
Today work was easy and quick! Thanks for the help and the amazing customer experience with Clutter and their team (Anthony, Niyanna and Oscar). Now our family have more space thanks to Clutter. I’ll for sure recommend to my friends!
Reviewed July 25, 2024
Minh, and Donta were awesome! Very thorough with their assessment, labeled and took pictures of everything. Not to mention they were just great guys to work with. I’d def recommend using this service, and if you can pre-pack to make their life easier even better but you certainly don’t have to.
Reviewed July 20, 2024
Clutter team showed up on time, at first availability. Minh and Oscar accommodated a few additional items we forgot to add in the estimate. Both were very helpful, careful, and very professional. Thank you for making this move a breeze. 10/10.
Reviewed July 19, 2024
Easy to book and crew was very professional, efficient and friendly. Eduardo was the lead working with Daniel, Khalil and Axel. Super team. Would request them again. I don’t usually write reviews but this crew deserves a shoutout.
Reviewed July 19, 2024
I hate moving; it's the worst thing ever. Joseph, Oscar, and Christopher made the whole process so easy. They took great care of all items, from fragile to furniture, wrapping each piece to avoid damage. They were fast, efficient and professional.
Reviewed July 18, 2024
Clutter moving and storage exceeded my expectations. The website is user-friendly with helpful service tracking and photo inventory. Minh and Oscar were professional, courteous, and packed everything meticulously. Highly recommended for an stress-free move!
Reviewed July 17, 2024
Anthony ** and Arturo ** did a great job. They were punctual and professional and helpful at all times. They exceeded expectations and everything was well wrapped and protected. I would highly recommend this team.
Reviewed July 16, 2024
Super thorough service by Andrew, Mecca, Anthony! They were careful to pack up all our furniture carefully and move it out. We had a huge amount of stuff, a few very heavy dressers, and they took care of everything. They even took apart the crib and bed so we wouldn't have to. Great service!
Reviewed July 14, 2024
I was assigned to a smaller storage. Unfortunately Everything was stored into a bigger storage without me approving and no pictures were emailed to me! All furniture and things were packed before two movers came over. I was told that two hours are free. Only after 2 hours you have to pay $150 per hour. I paid $600. The movers were sitting, texting for some reason, were retaping my already packed items There were rude, lazy! The work should be completed in two hours but it took them 6 hours! I would never ever recommend this company to anyone!

Hi Roma, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team
Reviewed July 14, 2024
When I first signed up for this service, they were called MakeSpace. They sent me a bunch of bags to fill up. I filled them up. The movers arrived when they were supposed to arrive, picked everything up, and stored it. No problems. Everything seemed to be just fine. When Clutter purchased the company, the prices went up for both storage and delivery. Delivery price doubled, storage price went up significantly as well. Still, I was able to get the storage fees reduced to what I felt was reasonable and kept my things stored with Clutter for almost 2 years. Setting up the delivery was no problem. The guys who delivered my things did a good job. Surprisingly, they let me keep all of the plastic bins that everything came in. That was handy.
Everything that was stored in the bins was totally fine. The issue was with the 3 bookcases that I had stored. They wrapped the bookcases in moving blankets and tape. They actually used packing tape DIRECTLY ON THE BOOKCASES to hold the doors closed. On two of the bookcases, this actually pulled the finish off in those spots. Thankfully these were cheap bookcases from Ikea and not going in any high-traffic areas of my house, but still.. it bothers me to look at them and see the tape-shaped unfinished areas of those bookcases. As far as I'm concerned, that was totally unacceptable. So, would I use Clutter again? Yes and no. If it was to fill up those bins again and have them stored? Absolutely. If the price was competitive with other businesses. Furniture? No thank you.

Hi Kurt, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team
Reviewed July 13, 2024
Their storage facility is rat infested and hot. My blood pressure cuff melted. My bag disintegrated. I was seeing this powder residue and it was my bag. A lot of my clothes faded on each other because of high temperature in the storage. Oh my gush, there was rat ** for days. My kitchen things, clothes, books, papers, kids toys, etc all had to be thrown away because of rat poop, broken, mold, and discoloration. They said to put a claim in.
Ok, the way the set the claim up is for you to find a store online that list your item for the price and if you cannot find the item they will only pay you $1 for your item. Yes! You heard that correctly. And, on top of that they charge you over 400.00 to remove your things from the storage, even if you go get them yourself. And, do not forget that is over 400.00 plus the monthly payments that they were deducting. Those high reviews are either payed, self reviews, or not real customers.
Oh, the rats did not just lived and poop in my thing but they also had a feast on whatever, clothes, shoes, bags... whatever. Oh, my shoes and leather coat gone. The heat did a number on those. My boxspring and mattress both had large what looks like water stain on them. As, I unboxed my things I couldn't stop crying. I will be calling the news to also report so they can film those rat ** and my losses. This is freak nasty, disappointing, waste of money, upsetting, and taking advantage of people.

Hi Judith, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team has is currently investigating further to work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team
Reviewed June 29, 2024
Luis, Chance & Mecca was great. They arrived on time. Packed and handled all my items with care. Very professional. They did an amazing job. Keep these guys on your team because they work great together. Respect and knowledge.

Reviewed June 28, 2024
Like many other people, I was totally and completely disappointed by the service at Clutter. There was a huge difference in the timing because they take forever to document the process, meaning that a move that should have taken ~2 hours ended up getting charged for nearly 5 labor hours. Additionally, despite taking soooo long on this documentation status, many of the items were mischaracterized and caused my size storage to be upgraded without my consent. A folded metal dog kennel was somehow confused with a shoe rack? A small coffee table was characterized as a desk, taking up 25 cubic feet. It's nuts! I submitted a claim to dispute these charges and the customer service representatives were rather unfriendly. I would not recommend Clutter to anyone, ever!

Hi Vanessa, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team
Reviewed June 27, 2024
Jailon, Marquise, and Shaketha did an amazing job helping me pack up my furniture and belongings ahead of my international move. They made the whole process stress free. They were on time, professional, and made sure everything was well wrapped. I was super impressed with their fast wrapping skills! Honestly, I had the best experience with Clutter and will recommend them to family and friends.
Reviewed June 24, 2024
We were looking for storage, for a few larger items for the next 2-3yrs, while also having access to things when we need them. Honestly couldn’t be happier with the service, everything is so easy, everyone so helpful, and the few times I did have questions, I received replies and support really quick. Happy with the service and the value.
Reviewed June 23, 2024
I had the best moving experience with Alex, Quinton, and Richard. They were super fast and efficient and were able to move all my stuff in less than an hour. I was very pleased with my Clutter experience.
Reviewed June 20, 2024
TL;DR: This is my 2nd summer in a row with Clutter, and they could not be more perfect and helpful. THANK YOU CLUTTER. Last year was already good: the 4+ month deal with free, efficient pickup and delivery, free boxes, free labor to carry all your items, carefully wrapping/packing everything for you (protectors for furniture corners?!) - it seriously cannot be beat by any other storage company in the market right now. But then, oh my God, this year they BOSSED UP.
I was actively dealing with a serious medical emergency during our appointment, but Samuel, Alex, and Teresa were so friendly, understanding, and patient... Later that day, I also called Clutter customer service because I realized I forgot an entire mattress in the chaos, and they were able to come back around for me! So it wasn't just the movers, but Clutter's customer service in the backend was also super accommodating and helpful. They definitely did not have to come back for me. I could've cried and given them all hugs at that point... College kids in the Bay, you can definitely depend on Clutter. Thank you Samuel, Alex, and Teresa again, if you guys can see this.
Reviewed June 19, 2024
I recently had the pleasure of working with Eduardo and Jose for my move, and I can't praise them enough. From start to finish, their service was impeccable. They arrived on time and were incredibly professional, handling all my belongings with the utmost care. Their attention to detail was evident as they meticulously packed and wrapped my fragile items, ensuring nothing was damaged during transit.
What truly stood out was their efficiency and teamwork. Eduardo and Jose worked seamlessly together, making the moving process swift and stress-free. They were also very courteous and responsive to any requests or questions I had, which made me feel valued as a customer. Additionally, their pricing was fair and transparent, with no hidden fees or surprises. Moving can be a daunting task, but Eduardo and Jose made it a smooth and pleasant experience. I highly recommend their services to anyone in need of reliable and skilled movers. If you're looking for a stress-free move, Eduardo and Jose are the team to trust. Five stars all the way!
Reviewed June 17, 2024
Samuel, Alex, Teresa. Super friendly, quick and nice!! Thank you so much for all of your help. Wrapping was also super helpful. :) Great way to pack the computer because it was fragile! Thank you again, appreciate the effort and caution.
Reviewed June 16, 2024
Anthony G. and Avi ** from Clutter were outstanding movers. They handled my belongings with great respect and efficiency, making the entire moving process smooth and stress-free. Highly recommend their services!
Reviewed June 16, 2024
Anthony from Clutter was prompt, a hard worker, and gave great suggestions regarding packing and labeling my items. He took great care of our walls when moving my boxes. He also let me know that my items will fit in a smaller unit, and he told me how to make sure my plan is updated to the correct size. He did a great job!
Reviewed June 14, 2024
Axel A, Quinton M, and Richard A from Clutter made my move out of Stanford CA seamless. Their efficiency, professionalism, and friendly demeanor turned a stressful task into a smooth experience. Highly recommend this fantastic team for any moving needs!

Reviewed June 14, 2024
Gregory and JP were very nice and quick with getting my stuff moved! I would give them 5 stars completely for that personal experience. I did not anticipate the extra little charges for the items that got moved so that is where I deducted a star, but that is a company thing and my movers were very efficient.
Reviewed June 14, 2024
Jailon, Rickey, and Marquise did a great job. Were on time. Everything was well wrapped and came out just fine! Very personable. And good with having a dog in the house. We'll done! I would definitely recommend
Reviewed June 14, 2024
My team (Derek, Daniel, and David) was so incredible! They were all so efficient, nice, and thorough!!! I highly recommend this company. They made the moving experience so smooth. 10/10 experience :)).
Reviewed June 12, 2024
Quintin and Gregory were very kind, helpful, and efficient. They finished the work very quickly and expertly. It was an overall great experience! I would recommend Clutter to anyone looking for storage.
Reviewed June 11, 2024
Jalen ** and Marquise were AMAZING. Professional. Courteous and effective. They worked with me living in a high rise and were so helpful and quick. Would use Clutter again in a heartbeat. I’ve used other services like Dolly that were not as professional or quick or useful. Clutter is amazing!
Reviewed June 10, 2024
Drevion and Quinton ** were such a huge help!! Punctual, professional and friendly. They made the process of moving a much less stressful and much more efficient process! They are a great team!!
Reviewed June 9, 2024
Jaylen M, Ron M, and Wondo W were AMAZING!! They moved our entire apartment carefully and quickly! All of our items arrived at our new apartment in great condition. All the guys were kind, friendly, and professional. Our job was estimated at 8 hours + and they completed it in under 6 hours. I’d love to use this exact same crew next time I move! 100% recommend and am so thankful for such a smooth moving day experience. Thank you!!!
Reviewed June 9, 2024
Eduardo H and Chris O helped us move out of our apartment and it was a huge relief. Usually, we just move ourselves and typically scratch or bang up our pieces. Thankfully Eduardo and Chris took the time to carefully package all of our [very heavy] furniture and bring it to the storage unit for us. I also constantly found more stuff for them to move and they were very happy to package them as we went. They even helped me remove some stuff from our walls which was definitely not part of the job description. This was definitely worth the money. Eduardo and Chris were very helpful and respectful the entire time. Highly recommend!!!!
Reviewed June 9, 2024
I’m new to Clutter and used their service for a small pick-up. The crew was professional and friendly. Big shout out to Christoper, Oscar, and Christian. Thanks again guys for your hard work, much appreciated!
Reviewed June 8, 2024
AMAZING!! Would def recommend! They came to my dorm, walked up multiple flights of stairs, bubble wrapped my items, and taped my boxes. Also super friendly and kind! I am definitely going to use them again.
Reviewed June 8, 2024
Teresa, Ron, and Oscar were amazing! They were so kind and thorough. I felt really confident with my things in their hands. They re-parked to get closer, wrapped my things with care. It was great to learn a little about them and I’ll definitely be back next year for another great year with Clutter.
Reviewed June 7, 2024
Anthony, Gregory, and Ronell were amazing! Very convenient and easy and they made the process super quick and accessible. Thank you! I will definitely be using Clutter again in the future. Can’t recommend enough.
Reviewed June 6, 2024
Anthony, Arnold, and Yoseph were so wonderful! They were quick, skilled, kind, helpful and nice to talk to. I would definitely recommend working with them and would happily use the service again. Thanks!
Reviewed June 6, 2024
I originally booked with a company called MakeSpace, which was then acquired by Clutter, because it promised a full-service experience for extra stuff we wanted to store—packing, pick-up, and junk hauling. The junk hauling part was not exactly as promised but for the past four years, the storage was fine. Since Clutter started increasing the monthly prices so much, I decided to end my contract and booked a self-storage unit much closer to our home. The process of ending our contract and arranging for a time and date to move units was seamless and easy; the guys who delivered and moved our stuff into our new unit, Anthony G, Arnold R, and Yoseph M, were friendly, prompt, and professional. I can recommend Clutter for the process; however, many won’t want to pay the monthly fees. (Our self-storage unit is less than half of what we were paying Clutter.)
Reviewed June 6, 2024
After numerous good experiences with Clutter. My last experience was awful. After 3 attempts to get my items out of storage the movers dumped my items in front of my house and left. The first appointment, the movers took 4 hours to move 1/3 of my items, because they were tired and their time was almost up. The second appointment 15 items were missing and they friend to deliver someone else’s (broken) item. This last attempt they refused to bring my items upstairs so they left them on the sidewalk. Do not use these people. The mover quality has gone downhill.

Hi Alexzandra, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. We cannot disclose private details of your claim but we can confirm we were able to meet your demand.
Reviewed June 5, 2024
Minh, JB, David, Harvey were absolutely incredible movers! They were fast, efficient, gentle, and considerate in moving all my belongs. Everything was wrapped perfectly to keep my stuff safe. My movers were fantastic conversationalists and I enjoyed chatting with them! I can’t believe I didn’t choose clutter sooner.
Reviewed June 5, 2024
Eduardo, Greg and Oscar did an amazing job of fitting everything into my already packed garage! They handled everything carefully and made it convenient for me to access my items later. Super efficient, they got it all done in an hour!!
Reviewed June 4, 2024
Anthony G, Arnold R and Niyanna F helped made our experience smooth and hassle free. They were very professional and quick and communicated as needed. We loved using Clutter and can’t imagine making a moving/storing without their help.
Reviewed June 3, 2024
Prefer renting a space instead of paying by item as others do. Used for two years and never an issue. The pricing is very straightforward, no surprises. Pick up and drop off went smoothly. They wrap everything and post photos of everything taken for storage. Mover was very friendly and efficient all times. Great customer service.
Reviewed June 3, 2024
I had an excellent experience with Clutter. However, I had to work with your partners, which started with Eagle Moving, and then Best Moving as their partner. They did not communicate well at all. Several items are missing. I moved across 2 state lines. It is hard for me to calculate the exact value of the items because there are very expensive shoes missing, including my brand-new Salomon hiking boots, which cost $200. I probably own 50 pairs of shoes and my shoes range from $100-400 (one pair of boots in particular cost $400). A camping chair was missing, etc.
Reviewed June 2, 2024
Jailon ** and Rickey did a GREAT JOB!!! They arrived on time and were very efficient with moving my boxes and saved me a lot of time. I am very impressed with their work and will definitely recommend to my friends.
Reviewed June 1, 2024
If a moving experience can be wonderful ours was today! Our moving team was made up of six great guys - Donta, James, Ronell, Edwardo. Richard A., and Arnold. They were professional, courteous, and repeatedly went above and beyond to make our move as smooth as possible. They took care of several beds that required taking apart and reassembling. They helped with getting things placed just right at the new house. Came up with a creative way to get a chair into a room we never thought it would go into and saved my husband's plan for his office. And to top it all off, they made what could have been a stressful, crazy day a lot of fun! Using Clutter was my daughter and son-in-law's suggestion and I'm very glad we listened to them. Doing it all online was a different experience for this baby boomer, but Clutter had a good model and I'm happy to recommend it. Thanks again to our team!
Reviewed June 1, 2024
My moving team themselves, Anthony, Jesus, and Christian were fantastic. Super efficient and friendly, and moved all my stuff safely. Clutter itself however, was unable to schedule my appointment properly- I was supposed to have my move out anytime from 10-1pm but it didn’t start until 2pm, which was stressful because I had a flight to make at 3:30pm.
Reviewed May 31, 2024
I recently moved with the help of Luis, Levance, and Alfredo, and I couldn't be more satisfied. Luis's organizational skills ensured everything was packed securely. Levance handled the heaviest items with ease, showcasing his strength and resourcefulness. Alfredo's calm and friendly demeanor made the entire process stress-free. Their teamwork and communication were outstanding, making the move quick and efficient. They went above and beyond to ensure everything was smooth. I highly recommend Luis, Levance, and Alfredo for any moving needs. Their professionalism, efficiency, and positive attitudes made my move a truly positive experience. Thank you, gentlemen!
Reviewed May 30, 2024
Clutter was really helpful and made for a easy experience. I got help from Shaketha, Mecca & Tevin, and they were very detailed in the process, handled everything with care and packaged it nicely. They worked well together and got it done in a manner, would highly recommend using them, especially if you have a day gap between your moves!
Reviewed May 29, 2024
Efficient and quick service. Would recommend to a friend. Shaketha, Donny, Caleb will request you guys again. They were fast and communicated very clearly. I had a lot of heavy stuff to move and they handled it well.
Reviewed May 25, 2024
Anthony, Oscar and Victor were fantastic! Super satisfied with their professionalism and with Clutter as a service. It’s kind of pricey but I think it’s worth it overall, especially with great employees like these guys!
Reviewed May 25, 2024
James, JJ and Ronell provided excellent service. They were friendly and extremely professional. They were very helpful and spent a considerable amount of time helping us. Would definitely recommend their service 100% again.
Reviewed May 25, 2024
Jailon ** and Caleb did an amazing job! The service was efficient and very accommodating. All my items were packed and ready to go in less than an hour. I would definitely recommend them to other college students.
Reviewed May 24, 2024
Our team, Andrew, Bryan and Nataviae, went above and beyond in helping us move today and we were so thankful for their amazing service and kind attitude, it took a lot of stress out of the process for us!!!
Reviewed May 24, 2024
Not sure if we should call it a storage service or an extortion scheme. They take your stuff and then charges you for every little thing, even to move one small item from the storage, you will have to pay. On top of it, good luck finding a spot on the calendar when you want to love your stuff out. I got into this with MakeSpace, which had a slightly friendlier situation biting in and out. But Clutter is literally a money extortion scheme. Look hard on the website. Can you find a customer service number to call? Yeah, they make it remarkably hard to hold them accountable. If you stroke anything with them, you will basically be losing money every month and will have extremely difficult time getting your stuff back.

Hi Poisha, We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team. Sincerely, The Clutter Team
Reviewed May 24, 2024
James, Ronell, and Christian were fantastic. They were very nice while also being extremely diligent and efficient when picking everything up. They handled all of the sensitive items with extreme care and even went the extra mile to break down things that I thought were fine based on their previous experiences. I cannot recommend this team enough. I appreciate you all coming and helping me out with this!
Reviewed May 22, 2024
Jailon Ray and Jisela. They were ahead of schedule, courteous and made the process easy. I really appreciated the way they handled the laptops with care even though it was a small pick up. I would definitely recommend to friends, family and coworkers.
Reviewed May 22, 2024
Jailon, Jisela and Ray were super friendly and made quick work of things. They reviewed the situation, made a plan, and executed it. Now I'm clutter free!! Thanks so much Clutter team for making my life easier!
Reviewed May 18, 2024
Shaketha, Justin and Jailon did a great job getting me moved out of my dorm fast. They helped me sort through what I hadn’t already and were very organized. I’m moving into my new place in two months, and I feel at ease knowing I’ll be using Clutter.
Reviewed May 15, 2024
10/10 experience. I’ve used Clutter for several years now to store individual items or boxes. This time I used them to move my stuff from a 2 bedroom apartment into storage as I plan to travel for about a year. The team was very professional and showed up on time, were very efficient with packing and moving and brought all the needed materials (boxes, tape, bubble wrap etc) for the big items and the fragile items. They packed all the rooms and loaded the truck in 2 hours and an hour later my stuff was in my storage unit. I was able to get air conditioning storage from Clutter for some more sensitive items like my TV. Would highly recommend and I’ll continue to use them for my moving/storage needs.
Reviewed May 15, 2024
Love Clutter. This was my sixth time using them; they've been perfect every time. The moving and storage process with them is quick and painless. I'd give them 10 stars if I could. My most recent pickup was with Eduardo H. and Oscar A. They were incredibly fast and kind.
Reviewed May 15, 2024
Thomas O and Jayden M did a phenomenal job moving my things efficiently and safely! They were really cognizant of measuring accurately to ensure I stayed within my storage dimensions. Would definitely hire them again!
Reviewed May 15, 2024
All I can say is that the movers that I received to pack and store my belongings were quick and efficient. I don’t know what else you can ask for! Big shout out to Jordan J. and Arnold R. Great service!
Reviewed May 14, 2024
It was my first time using Clutter and had an amazing experience thanks to James and Ronell. They came to the place right at time and started working on it right away. They packed all of my stuff very carefully and it didn't even took long. I would definitely use it again.
Reviewed May 13, 2024
James, Eduardo, Ajoni, Jesus and Jose helped make our move as easy and painless as possible. They arrived on time with smiling faces, despite heavy rain and poor weather, and got right to work. They were a pleasure to work with and much appreciated.
Reviewed May 12, 2024
Had such a smooth and painless move thanks to David U. + Jaylen M! They were super efficient, pleasant, and careful with my belongings. They were able to maneuver large pieces out of the old apartment with tricky entrance turns with no issues and helped make sure everything landed safely. I’m definitely going to go back to Clutter for any other moving needs! Thanks David + Jaylen!
Reviewed May 12, 2024
Ray, Deon, and Tim were amazing, fast, and took great care of our stuff. I would highly recommend Clutter for storage, moving and everything else y'all do. This is my fourth time using clutter and they are constantly impressing me.
Reviewed May 11, 2024
Amazing experience! Best move I’ve ever had, highly recommend the service by James, Ajoni, Daniel. I will be using Clutter again for my next move and I hope to get the same team as I know the experience will be second to none.
Reviewed May 9, 2024
James and Richard were extremely efficient and organized and got everything packed in an hour. Everything went smoothly, and I appreciated how everything was labeled and I could track the whole process through photos, text updates, etc. Everything that needed to be disassembled was done without complication, and they moved everything with ease too.
Reviewed May 7, 2024
First time trying Clutter and it’s really great. Thanks Anthony G and JP B for helping out! I’ve got a lot of groceries and they handled them so well. They packed everything super quick and with care. Super friendly as well.
Reviewed May 7, 2024
I’ve used Clutter twice in the Bay Area, and both teams have been professional, kind, courteous and timely. The first time I moved from within the bay area, and only one item was (minorly) damaged, which I was comped for. The second time I used clutter for storage, and Anthony and JP managed to get everything squared away within 3 hours, which I was impressed with. Would definitely use again.
Reviewed May 6, 2024
David U and Mike B were fantastic, efficient and really friendly. Highly recommend. Big shout out to them and what they were able to do in 50 minutes. I hope they get put on bigger jobs in the future.
Reviewed May 4, 2024
Anthony, Jordan and Quinton were stellar in assisting point A to B! Prompt, professional and efficient. Easiest move EVER! Highly recommend this team and company!! Don't hesitate to hire this help! ⭐️⭐️⭐️⭐️⭐️
Reviewed May 3, 2024
Clutter delivered the items I had in storage as scheduled, and captain communications with a live map where I could track where the movers were. When Eduardo H and Oscar A arrived they were courteous and efficient. I was impressed by all the tips and tricks Eduardo had to navigate the heavy filing cabinet and the even heavier safe into my house.
Reviewed May 3, 2024
I love the concept of Clutter -- low touch storage that you can easily store and recall your goods. As someone living in a small apartment, it was an ideal arrangement. But, Clutter's fees to store and recall goods have more than doubled in the past years. It's almost a hidden fee since it doesn't really hit you until the first time you need to recall your goods. Too bad Clutter doesn't have more competitors.

Hi Kellie, We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team. Sincerely, The Clutter Team
Reviewed May 2, 2024
I recently changed my payment date and was hit with proration charges. It's infuriating that these fees never seem to decrease and customer service can't waive them. Perhaps the company could implement a more flexible policy for payment changes and offer options for customers who are having trouble paying. Given the services your company provides, I question the value of the fees and monthly rent you charge.

Hi Amy,
We apologize for the negative experiences you have faced with our company, as this is not indicative of our standards. That said, Clutter is dedicated to resolving any customer issues, and so we would like to connect and see how we can resolve this in a quick and fair way. For next steps, our Trust & Safety Team will be reaching out to you through a Yelp private message to connect and discuss further. We hope to fully resolve this here soon.
Thank you,The Clutter Team
Reviewed April 30, 2024
Very positive experience working with David U and Gerald L for my moving process with Clutter. Both were on time, courteous, efficient with prepping my items for moving out of my apartment and putting into storage. They were able to prep and move everything quickly into the moving truck, and kept me updated on the progress. If others work with them during a move with Clutter then they are in good hands.
Reviewed April 30, 2024
Throw your belongings in the trash before using Clutter--the garbage men will handle them better & at least it will be free. They destroyed my property & refuse to do anything about it. TOP DOLLAR FOR BOTTOM SERVICE - When I had to suddenly downsize to a much smaller place, I used the service in which they pick up your things & store them remotely (you can’t access your things while in storage). At the time it was a decent deal, but it was BAIT & SWITCH - they nearly tripled the rental price in the 4 years my stuff was there. FYI, there was no reason for the increase- same exact unit-simply exploitative business practices. I ended up spending nearly 20K. But, I bit the bullet because I believed my stuff was safe. They came back damaged, dirty & destroyed.
AIR-DROPPED INTO THE BACK OF THE CLUTTER TRUCK FROM 10,000 FEET ABOVE, AND THEN ATTACKED BY A PACK OF RABID WOLVERINES- that’s how my stuff looked when Clutter returned it. I was shocked! My boxes were crushed, torn apart, in shreds. My things were strewn all over the floor of the filthy truck! It took hours of extra time paid to their movers because they had to literally collect & pick up my stuff & put them in new boxes, just so they could physically move my stuff out of the truck.
Clutter would lead you to believe that your items will be well-cared for as they photograph & label every box/item they move, then upload the images to your account. So, there is photographic proof taken by the company themselves that show my items were packed meticulously. When Clutter returned my items, I also took photos of my destroyed items as the movers were moving them out of the truck as proof that they were clearly destroyed while in Clutter’s possession.
Despite the photographic proof, Clutter refuses to accept any responsibility. I contacted Clutter many times and they don’t do anything about it! Their customer service is non-existent. In addition to the thousands of dollars spent on storage, it will cost me additional thousands of dollars to replace, repair or clean my belongings. Many of which are irreplaceable. Don’t let this happen to you- don’t use this company. They’re reckless, derelict, exploitative & irresponsible. Also note my experience isolated- do your research you'll find 1000's more reviews from people who have experienced the horrors of Clutter.com FYI, MakeSpace is the same company as Clutter/Clutter.com.

Hi MJ,
We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team.Sincerely,
The Clutter Team
Reviewed April 30, 2024
James, Ronell, and Johnathan were awesome. Clearly very experienced, took care with every piece of furniture, cleared tight corners, wrapped everything carefully, were super efficient, and brought an upbeat attitude. Couldn’t have asked for a smoother experience!
Reviewed April 26, 2024
My storage pick up with Teresa and Minh was great! I wouldn't have been able to do all of that on my own. So while a bit more expensive than other companies, I felt it was worth the cost for me. Teresa and Minh were thorough and efficient.
Reviewed April 26, 2024
I had a great experience today with Derek's team (Derek, James & Michael). I'm calling them The Clutter Dream Team - super fast, reliable, friendly and organized. Oh and STRONG. My furniture is super heavy and they were amazing. Because of today - I highly recommend Clutter and will ask for Derek's team for sure when I move again.
Reviewed April 26, 2024
Nico, Daniel and Ronell helped us move into our home and were incredibly helpful, friendly and crazy strong. They made this a very easy and happy process! The packing and unpacking was super clean and they were very thoughtful with the care of our belongings.
Reviewed April 26, 2024
Very positive moving experience! Pre-move: website was very clear, prompted helpful reminders, and customer service was timely and responsive. During move: Justin, Dion and Brian were polite, diligent, and careful with my belongings! Would definitely recommend them as a moving group. Overall good experience and would use them again in the future!
Reviewed April 25, 2024
Randal was an incredible team member. Clutter should never lose him. Incredible attitude, took great care in protecting my items and can tell he is a great soul! He should be promoted! I’ve used clutter a lot but this experience by far was superior!
Reviewed April 24, 2024
I just had a fantastic move thanks to great a team - James, Thomas, and Ronell. Right from the start, their professionalism, timeliness, and friendly attitudes stood out. They took amazing care of all my items, making sure everything got to its destination safely and in perfect shape. They worked together flawlessly, ensuring the move was smooth and hassle-free. Would hire them again.
Reviewed April 20, 2024
Jordan J, Teresa G and Gerald L were great. They waited for me and were flexible even though I was later arriving to the storage warehouse where they were dropping off my things from Clutter. They were already halfway done when I got there and were very helpful in accommodating my needs, rearranging furniture in my storage unit and were very careful with fragile items. They were super solid!
Reviewed April 18, 2024
I have used the company twice when moving. They pack using care and loading onto their truck for storage. They itemize and take pics of your belongings. Then go on their website and you will see your items listed. For a minimum fee, you can your items insured while in storage. Any item you need out of storage, they will deliver to your doorstep at the time you request. Will definitely recommend them to move & store your belongings.
Reviewed April 17, 2024
Clutter absolutely screwed me for my move and, unless you find it enjoyable for a moving company to cancel on you the morning of the move, I recommend you go with someone else. I had booked this move almost 3 months prior, I had received automated emails regularly leading up to the appointment, and I even called earlier that week to confirm (and received profuse assurances).
I was scheduled for 7 am - 10 am move-out with Clutter. I had got up early to receive them but at 8 am the day of, I received an email that said they won’t be able to make it “due to operational issues” and that they were unilaterally rescheduling my move to two days after. Stop and think about this for a second: you spend all week packing up your stuff. You’ve communicated the move-out date with your current landlord; they’re probably ready to hand the apartment to the new tenants. You may have taken time off from work. And suddenly, your moving company sends you an email (not a call or even a text) AFTER your appointment time that they’re not coming. Sorry!
What are you going to do? How are you going to get your stuff out in time for the next tenants? Do you need to take more time off work? Where are you going to sleep for two days while you’re waiting for them? Do you have clothes available or are they packed up? Clutter doesn’t seem to realize that their customer’s move is time-sensitive. Moving is a highly stressful time for people. It can’t be pushed around like a casual coffee date. When a moving company says they'll be there, they better be there. Clutter does not seem to understand this.
“Operational issues”? I booked my moving date many months ago and they were caught surprised? How could that be? When I tried calling them that day, they kept trying to blame me for not having my SMS turned on. That is such a weak excuse. Even if I had my SMS turned off (which I never found a setting in their website to turn it on), it is still their responsibility to call or email ahead of time to make sure we resolve the issue promptly. And again, I called earlier that week (4 days before) to confirm the appointment and I was assured everything was all set. This was not an acceptable experience and I wholeheartedly recommend AGAINST using Clutter for your move. Your move is hard enough. Don’t take risk it with Clutter.

Hi Mo, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. As a result, our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank you The Clutter Team

Reviewed April 12, 2024
Jordan and Richard were amazing from the start! They were both super friendly and personable and easy to work with. They really went above and beyond to help me out and make sure everything went as smooth as possible. Overall a great experience.☺️

Dayna,
We appreciate you taking the time to highlight one of our many great teams. Thank you for choosing Clutter!
Reviewed April 2, 2024
This company has been caught using deceptive business practices in order to deceive consumers. They compare themselves as better than other storage companies and even have the same industry sizes, however what they don’t disclose on their website, marketing materials or terms until you’ve already paid is the fact that their so called storages only have a 4ft ceiling!! Therefore you end up paying much more than the competition because they force a higher size on you. This is horrible and they are about to get sued. Do not trust this company!

Hi Roberto,
We apologize you were involved in a claim. For privacy reasons we cannot discuss the claim here but we can assure you all of your correspondences were reviewed and a full investigation was performed.
Reviewed April 1, 2024
Clutter broke my $1000 furniture and offered me $22, despite the fact that I selected the enhanced insurance coverage. Clutter signed the document and contract I had for insurance, but they're refusing to provide more than $1/lb. I stored my items for 2 years, and when I scheduled a final delivery of my items, a $1000 dining set was damaged. The movers acknowledged the break, we all took photos, and I submitted a claim. Even though I selected the enhanced coverage (which Clutter signed), they claimed no responsibility since I didn't pay for storage coverage for the entire time it was stored. Won't be using them again.

Hi Raaid, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. As a result, our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank you The Clutter Team

Updated review: April 6, 2024
The company did reach out to me and allowed me to pick up my items rather than waiting weeks. So for people who have clutter type items of non-value and just want to store paperwork or something like that, the company would be OK to use, but anything can be scratched, or that might be needed in a pinch I do not recommend. They also overpack the items so unnecessary space is used and charged, therefore supervision is necessary during the packing.
Original Review: March 29, 2024
If I could do a negative I would. Clutter started off promising and that they were able to move me out fairly quickly. I thought it was odd that the movers brought an unnecessary amount of men and loosely packed my items in large boxes. Looking back I know they were just trying to add additional space to the storage. The guys asked for a tip at my house but they wanted another tip on the Service through the website once they had my items. What was supposed to be a small move, they changed the fee for the storage and there’s nothing I can do. I am stuck. I’ve been trying to get my items out of storage but they make it very difficult. They don’t want to give you the Storage address most likely because they store it out of the country.
Then after they indicate they have no soon appointments and you have to be on a waiting list and they will let you know but if you don’t cancel within a certain amount of time you will get charged, but then they can cancel at the last minute. This makes it very difficult for people who live out of state to arrange transportation and moving accommodations. I would not ever recommend this place to your worst enemy. Now they want to charge me almost $600 to remove my items and they want our movers to re-wrap everything after I already paid them to wrap them in the beginning when they charged me to wrap and remove the items. It’s just ridiculously expensive place with horrible service. They basically kidnap your stuff and and since I want my stuff back and they will not let me have it, It’s called theft. Good luck trying to get your stuff back.

Hi VP, We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team. Sincerely, The Clutter Team

Updated review: April 19, 2024
UPDATE: Kendall from Clutter's Trust and Safety Team reviewed my case and discovered items were grossly over measured which inflated the cost of my warehouse pickup. I was refunded and the final price was reasonable for services rendered. I appreciate that the issue was rectified but the initial oversight itself is something to note. I would also be SUPER careful when reading and signing any contracts they give you especially related to insurance.
Original Review: March 3, 2024
This company is predatory and uses bait-and-trap tactics. Very cheap and affordable to have them come pack and store things but extremely expensive to get your stuff back. Boxes and furniture for a 1 bed apartment cost $800 for me to take out of storage MYSELF. They broke my television and would not reimburse me. They also lost a box worth $600+ and would only reimburse me $40 for the weight of the goods. The service they advertise to ship packages anywhere is also false advertising. They could not ship my boxes to my location. Just awful.

We apologize you were involved in a claim, for privacy reasons we cannot discuss the details of your claim. Publicly we can confirm it was assessed according to the protection plan. You are welcome to review the correspondence we provided and contact us if you have any additional questions.
Reviewed Feb. 21, 2024
It would have been five until I found out that they charge $50 dollars for me to pick up a single item. Mind you that is just under half of what I pay to store my own items at the facility. SERIOUSLY!!! I call that money hungry. How can you charge someone almost half what they pay to store items when they already pay monthly to store. NOT RECOMMENDED... ALSO, you can't even drop off items, you have to also pay for either shipping or them to pick up. I'm not going to pay to ship or have them pick up 5 more smaller items that I can literally transport myself in my 4 door sedan.

Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team
Reviewed Feb. 7, 2024
The customer service was quite good, but trying to collect my items was a problematic. Between having things lost and not understanding exactly how everything was going to happen was just not very good. Getting 2 different explanations and not understanding well made the experience not good at all. But the people working in the customer service were nice and polite and that was good

Hi Nellie,
We're sorry to hear of your negative experience using our service. We will message you privately to connect further and find a resolution.
Sincerely,The Clutter Team
Reviewed Feb. 7, 2024
Clutter lost my rug and wasn't going to tell me about it until I figured it out after everything was dropped off. They also badly damaged my furniture and didn't reach out to me. Also super shady when closing your account. You can only schedule delivery 1 day per week, but if you keep your account open you can schedule multiple days per week.

Hi Jesse,
We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. As a result, our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner.
Thank you.The Clutter Team
Reviewed Jan. 19, 2024
Destruction of my personal property by Clutter.com Blatant, intentional and repeated negligence by Clutter.com, half of our stuff was destroyed. We have been storing our household items with Clutter in New York for several years now. It has been a complete and total disaster. They have completely demolished many items. Destroyed items include marble dining room table, bookshelves, multiple flat screen TV’s, lamps, pots and pans, glasses, cups and plates. (See photos). These items were collected, packed, transported, stored by, returned and unpacked by Clutter.
The first occurrence was last year when they returned a few items. In that return included a bookshelf that was completely destroyed and some of our items were lost. Clutter paid a portion to cover damages and made appropriate reparations then. Last week when Clutter returned the balance of our items, their employees said we should expect a lot of damage as excessive damage is typical and there is no care at the warehouse and all items are stored in one area, not segregated and protected areas – NOT what they advertised nor what we agreed and paid for. Even Clutter’s advertising of employing “professional move and pack specialists” is misleading as they do not handle anything with care. Our guess is their warehouse also isn’t environmentally controlled (again as advertised) as our possessions were freezing when they were returned.
We were shocked to see a marble table smashed into pieces, 2 flat screen TV screens shattered and frames broken and bent, a floor lamp reduced to bent broken pieces and boxed goods smashed. These are all items that Clutter personnel packed, transported, stored, returned to us and unpacked. We made contact with Clutter to file a claim. They sent us a link to a replacement table and told us to buy it. They have also denied all claims hiding under their terms that they are not responsible for anything. They did offer us about $600 as a settlement. One of their justifications for the level of their offer was that they magnanimously paid us more than they do for the previous claim. That is an insulting joke. I have been attempting to negotiate in good faith, to no avail.
Clutter now attempts to hide behind their terms of service, which they clearly invalidated by such extreme and wanton negligence for the care of their customer’s property while in their custody and control. It is understandable to experience a few dings and scratches while moving, but not the destruction of so much property that we have experienced. How they are handling this, indicates intentional neglect with no intent to correct. Clearly, we are not the only ones who have experienced extensive damage based on other posted reviews. Class action? Certainly would entertain a class action lawsuit if others who would like to join. Please send an email to **

Hi Robert, We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team. Sincerely, The Clutter Team
Reviewed Jan. 6, 2024
Run from this company! I never write bad reviews as I am a business owner myself, and will always give a company the opportunity to right their wrong. I will be taking action against this company for criminal behavior due to theft from my account. They continued to charge my closed account for over a year after I had already retrieved my belongings and closed my account. Once I discovered the issue, I informed the company that they should not follow policy and try and refund the card that was on file initially, because I was no longer an authorized user on that card. I was a secondary paying my part to the primary since we were sharing accounts. The person I spoke with said OK at the time.
After two months of patiently waiting, they sent the funds anyway to that card. They then wiped their hands off it, and cried policy and directed me to deal with the bank/ CC company to get the funds they should have never sent in the first place. They then proclaimed that due to policy, they could not fix the issue and was basically putting the loss in my lap as opposed to acknowledging that taking money from me for over a year apparently in their minds, did not warrant handling the situation according to the circumstances.
If I couldn’t get the money from the credit card company, and I am no longer in contact with the ex that left me at a deficit due to their thievery. They basically made it my problem. I have given them three months already being bounced around from one to another without resolution. I am left with no alternative, but to file criminal charges, and to legally make this company find a payment option that will ensure I am made whole. I am not going to stop until this is resolved! Their mistake but my problem. Or was it really a mistake? This may just be how they lace their pockets with charging accounts that were on auto-pay well after it is closed…shame on them!!!

Lisa,
We genuinely apologize that there were charges posted after your final delivery. Upon further review, we can confirm that all of these were appropriately refunded to the card that they were associated with. Given that you no longer have access to this card, you were directed to your banking institution. We apologize if this is not the route you were anticipating but we've done everything that we can on our end.
Reviewed Dec. 7, 2023
They forgot to return a painting that was part of my mother's estate. When they reached out to let me know they had it, it took over 30 hours of my time and escalating it over and over to get someone to agree to ship it to someone. I was no longer in the "service area" and the net result is that it cost me over $250 to get the painting back. No one ever answers the phone. You just email people who tell you over and over how they can't/won't help you. NEVER use this company - unless you're OK with having items go missing and paying ransom to get them back.

We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team.
Sincerely,The Clutter Team
Reviewed Dec. 4, 2023
Do not use this company! Stored my items with this company in for 2 years. They broke a table when they picked up the items. They caused $15,000 worth of damaged and lost items. They lost 8 out of the 15 crates I filled up with them. They initially offered $400 to cover damages and kept pointing to the policy. The expanded policy minimally covers as well. The loading team at their warehouse was completely unprofessional making my movers wait while they took breaks. Overall, one of the worst experiences ever. If you want your items intact, use another company. This one is not accountable and does not care about their customers or their belongings.

Hello Louis,
We apologize for the negative experiences you have faced with our company, as this is not indicative of our standards. That said, Clutter is dedicated to resolving your concerns.
Clutter has offered a resolution to resolve your case above policy which was not accepted.
If you’d like to directly speak with the Trust and Safety team, please feel free to reach out to us through the account portal.
Thank you,The Clutter Team
Reviewed Nov. 28, 2023
These people charge you random fees without telling you and will auction off your unit without telling you because, according to them, you never paid the random fees. What this means is: the moment you give your items to them, they're as good as gone. Best case scenario, you'll end up with damaged items the way the other reviews show them. Even worse, they move your items around without telling you. You won't even know where they're being auctioned unless you happen to call beforehand. I also have a strong suspicion that they drive up the price of the auction if they suspect that you're trying to buy your unit back.

Hi Cole,
We're sorry to hear of your negative experience. Clutter complies with legal guidelines for auction proceedings. Auctions are a last resort after fee waivers and payment plan options have been exhausted. Clutter provides customers with notice and options for resolution every step of the way.
Reviewed Nov. 8, 2023
Clutter steals your belongings. They picked up my $2000 mattress a couple months ago and I was told that it arrived to the warehouse and was cataloged. When my moving company showed up to pick up the mattress my movers were told the mattress was “lost”. No one from Clutter ever called or reached out to me. No one can explain to me how the mattress was cataloged under my account, tagged and registered only to be “lost” at time of pickup. I have spoken to a number of other customers that experienced the same thing. All of a sudden an item of high value goes missing. It also coincidentally happens to customers who don’t purchase the expensive protection package. This company steals your belongings and then pays out low dollar amounts. It’s total fraud and a lot of customers experience this.

Hi Kyle, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team
Reviewed Oct. 25, 2023
Updated on 12/05/2023: I am still waiting for my claim with Clutter to be resolve. Thought the course of my investigation and figure out that they broke my furniture right when they storage at the first place. More than that they have them try to said that they didn't broke it... But there was a bag with the full base of my vintage dresser attached to the base.. I didn't put there that, they did. Worst, they have storage the item, charge more money because that is more space, 16 month went by them returned and were.. Oooo it was broken.. Clutter is unreliable, unprofessional, and they really don't care about their customers, they just want your money!
Original Review: I have been using Clutter Storage since March 2021. Paying and average of 400 dollars a month since then. They have storage my furniture for 2 and Half years and this October when they returned my furniture it was extremely disappointed, I could see how poorly they treat everything on their warehouse. They have broke a dresser and 2 chair of really expensive furniture, their movers have told me that they had filed the claim on their side and they show me the furniture turned into pieces on the truck. Literally Chrome chairs folded in Half and a mid century dresser broke in pieces. I also had pay insurance for 2 and half years and now they are saying that my furniture was already broken (even without any proof and all the photos on file being my furniture perfect). Boxes tear apart... And their customer service is so unprofessional and non helpful at all. Will never ever use them again and none should if you appreciate your belongings.

Hi Catarina, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team
Reviewed Oct. 21, 2023
The WORST company - charged my account THEEE times for the monthly charge in error, damaged my storage boxes, broke my TV. I put all of my personal items into Clutter storage and signed a contract at $178.56 per month. When the items were eventually put into storage the Company ended up charging me $535.66 (over three times the quoted agreed amount because they said their estimates they give at the start are for movers and not storage space!!!).
When I pulled my stuff out of storage they charged me the monthly charge THREE times in error and would not allow me to break the contract despite them charging me 3 times the contract price. Further, my TV was broken upon return and my storage boxes were returned in tatters (see pics). Worst service I've ever experienced!!!

Hi Donal, We apologize for the negative experience you had while storing with us. We resolved the duplicate charges within 48 hours of occurrence and have clarified your pricing in prior correspondence. Your claims are currently under review and we hope to fully solve this issue quickly and fairly. Thank you, The Clutter Team

Reviewed Oct. 19, 2023
Don't get me started with the incompetent and unhelpful customer support reps that I am convinced are pathological liars. Let's start with my most recent issue. They added my card back to my profile after I removed it. They had no permission to charge my card I was going to manually when my balance was corrected. So adding my card back and charging is illegal. That's a felony. I can get a lawsuit for that alone. They charged me almost 200.00 and claim "the charges are valid and won't be offering a refund." It doesn't matter how much was charged if not authorized.
I manually make payments, and the amount was wrong and also was promised credits that never materialized. So they overcharged me for the move, God only knows if my stuff was properly packed or if anything is missing, and they have the audacity to say "our system accidentally re-added your card" Like hell... They can't just add my card back or bill me when it's being corrected. These people need to be fired. I have various other issues including false upfront costs and fees and problems with movers. But they don't do right by the situation. Already have a lawsuit filed. Contacted my financial institution and the police.

We apologize that we are not able to fully satisfy your concern. For privacy purposes, we cannot discuss the resolution that was provided but can confirm that we did complete a full review.
Reviewed Oct. 16, 2023
Absolutely horrible company. DO NOT USE this company. I was a customer through MakeSpace, which then Clutter acquired. I had to store my entire apartment with Clutter for almost three years, of which I paid them $11,000 in storage fees. I received my items back and several things were damaged, I’m estimating a value close to $2,000. Clutter denied 95% of the claims I made and taking no responsibility. The carelessness of how my things were handled, must be happening to others. Entire boxes where glasses, vases, lamps were packed with care, were not just broken but shattered. DO NOT USE.

Hello Alana, we apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team
Reviewed Oct. 3, 2023
I would give this company 0 stars if I could. I had valuable vinyl records distributed across a few boxes and when I got my items back, someone had gone through the boxes and stolen all the vinyls. All my items were in Lowe's boxes but I got back a Clutter box instead. When I filed a complaint I was told Clutter can repack your boxes but they are not obligated to take any pictures so there is no proof. I packed the boxes with a friend but having a witness doesn't matter either. Customer service is completely unhelpful. If you do use them, then definitely take pictures of everything you store inside the boxes but I'm sure they will have some way to get out of being responsible for any theft.

Hi Ahalya,
We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items and making their pick up and return of said items as smooth as possible, Any experience that does not demonstrate such care is below the standards we have set as a company. As you have requested to not be contacted by the business, please reach out if you'd like to resolve this issue with us.
Thank You,The Clutter Team

Reviewed Sept. 27, 2023
I booked this service in May, to hold my things. My whole apartment went into what was sold to me as a secure and safe company who would keep my belongings together. In September a day before delivering they informed me they can't locate 10 of my items. This confused me, as I thought all of my items were together. I had to constantly follow up, just for them to let me know they haven't located yet and offered me only $1000, when my items are well over $10,000. I had equipment, personal memories, desks, ottoman, and bins. I am still waiting on them locating my things almost a month later. Do Not trust them, they won't tell you where their storage is located NOR will they give you any additional details. This company should be sued or worse because they are not professional. No phone number, just emails or chat on the website with a BOT. Very unhappy.

Hi Rhea,
We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items and making their pick up and return of said items as smooth as possible, Any experience that does not demonstrate such care is below the standards we have set as a company.Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution.
We hope to fully solve this issue in a quick and fair manner.Thank You,
The Clutter Team
Reviewed Sept. 26, 2023
Very disappointed with the service. Clutter is not the best option if you need to store a lot of items or furniture. I made the mistake of using Clutter to move and store my one-bedroom apartment. Unfortunately, several of my belongings were damaged. My bed frame was completely ruined. Getting proper compensation for my losses has been a struggle, as their customer service is not helpful. The lack of personalized attention to my emails made me question whether the Clutter's Trust and Safety responses were AI generated. If you're only looking to store a few things or some clutter, then Clutter might work well for you. However, if you want to move and store furniture you care about, I recommend choosing a reputable company with professional movers.

Hi Maudisa,
We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customer's items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner.
Thank You,The Clutter Team
Reviewed Sept. 18, 2023
We stored our stuff with clutter for 18 months. When we got our items back, we not only had to deal with the rude moving staff, but a number of items were damaged. They dragged an expensive refrigerator up the stairs on its side. When we pointed out that a refrigerator is to stay upright, the staff rudely threatened to leave everything in the garage if we didn’t ‘let them do their job’.
The fridge of course never cooled after that due to the leakage of oils and gas. They also damaged a number of other expensive items including a ping pong table, a desk and a king bed. A number of our smaller items never made back home but we can’t prove anything since not everything was pictured. Oh and they left the house with a mountain of wrapping paper and blankets. We did file claims with Clutter but got peanuts as compensation. This was the worst moving experience we have ever had and believe me we have moved a lot. Look elsewhere unless you want stress, headache and broken items. You have been warned!!

We apologize you were involved in a claim, for privacy reasons we cannot discuss the details of your claim. Publicly we can confirm it was assessed according to the protection plan. You are welcome to review the correspondence we provided and contact us if you have any additional questions.
Reviewed Sept. 14, 2023
Originally started with this company when it was MakeSpace, back in 2021. Then they sold to Clutter, who jacked up the prices, made me sign a new contract, and have delivered terrible customer service ever since. They literally lost three sections of my four-section couch (delivered one piece of it) and their customer service people have no way to actually help find it. They contract with a customer support team somewhere overseas who have absolutely no way to actually help you. They also broke the leg off of my grandmother's armchair. The app also does not give accurate delivery times/estimates, so it makes planning on moving days very difficult.
May not be technically "fraud" in a legal sense, but the persisting incompetence combined with the way that they have structured customer support to make it impossible to actually remedy when your stuff goes missing or is damaged make it pretty damn close. Either way, you'll be paying a lot of money to have your belongings broken and lost.

Hi Rosa, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. As a result, our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank you, The Clutter Team
Updated review: Sept. 15, 2023
After posting my initial review, they reached out to me to waive the service fee for the final drop off as long as I update my review. I only updated to 4 stars because this whole process could have been easily avoided when I contacted Clutter several times and submitted a claim for it but apparently it only got a proper response and review after I posted this review on Consumer Affairs. I recommend your team fine tunes how it manages claims to avoid the many bad reviews that are on here.
In addition, I have not received my final drop off of items (I get it in tomorrow) and it will still require me to be project manager to make sure items that were logged are actually delivered. Hoping I won’t have issues then.
Original Review: Sept. 11, 2023
I got Clutter several years ago while I had to move back to my parents and store all my belongings in storage. There wasn’t many reviews and I thought I would take a chance. I didn’t have to pay for anything for the pickup other than my monthly rate and the process was great. Later as I would log in to my portal I noticed some things were missing but it’s not like I could sit there and watch them log and put everything in the truck because I was in the process of moving. I would be wasting my time sitting there for several hours making sure every item that was placed in the truck was logged on their end. I’m not their project manager.
I set to close my account and have a drop off scheduled so I don’t even know what’s damaged or missing yet (I’m sure there will be more issues then) but I was told when I signed up my final drop off is free and there is no account closure fee (this was in the agreement and I have a copy). Well now, I have to pay $371 plus $78/hour for labor. I disputed this with them and said at least waive the service fee of $371 and I’ll pay labor but their offer was a $25 credit… their reason (and loophole on the same agreement that stated my drop off was free) was that they have the right to change the rates and prices on you so basically no matter what they claim at the time you book, they will find a way to charge you much more. They are complete scammers and I will never book with them again and will never recommend them.
Wish me luck that I don’t have issues when they drop off my items this week. Due to the other reviews, I will now be project manager with a printed list of my inventory making sure each item was dropped off and any missing items are not marked as delivered on their end. I paid for insurance each month and you bet I will be submitting a claim for anything that they screwed up. Save yourself and don’t bother with clutter.

Hi Gazelle, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. As a result, our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank you The Clutter Team

Reviewed Sept. 8, 2023
I have recently had my items returned to me from Clutter after having them pack up my apartment and store for 4 months. Overall I would not recommend this company for the following reasons: Lack of professionalism: The movers who packed up my apartment were complaining about their manager while inside my apartment. One of the movers was in an active dispute with their manager about taking a lunch break. He was stepping out to take a phone call from his manager and would then return to the apartment and recount the conversation to his colleague while I was there. The manager was pushing the employee to take a break which would have meant stopping in the middle of packing my apartment and making me wait while he took lunch. The employee refused to take lunch which was the best outcome for the customer, but the whole dispute was very unprofessional.
Incorrect labeling of items: Upon receiving my items back it became clear that the original movers did not label and catalog my couch, only the couch cushions. So when the movers who delivered my items back to me loaded up the truck, my couch was not included. When they queried someone at Clutter while in my apartment, the response was that the coach was never stored with them, which is not true as I watched the original movers take it out of my apartment.
Poor customer service: The movers who delivered my items were not able to assist with tracking down my couch. The only option given to me was to file a claim to be reimbursed for the couch and to wait 5-7 days for the claim to be reviewed. So I currently have no couch to sit on and no idea what Clutter have done with it. Given it is an expensive couch I would have expected a phone call from someone at Clutter sharing more detail regarding the process for trying to find it. Or perhaps someone could take a quick look at the storage facility and see if there is a brown leather couch sitting there! This should not take 5-7 days just to get back to me.

Hi Brad, We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team. Sincerely, The Clutter Team
Reviewed Sept. 6, 2023
How is the most premium storage company the actual worst and the most unprofessional? I simply need to get my stuff from my clutter storage unit, yet the red tape, fees and call center run-around make it impossible! The movers & truck I hired aren’t able to pick up my stuff from Clutter because clutter requires me to book an appointment for this sort of thing at least a week in advance?! They also charge a minimum of $235 for my movers to pick up my stuff?! This should require a key or passcode like every other storage unit on earth!
Worse yet, when you call to see if anyone at clutter can help, you get transferred to a call center in India where you’re read a script. Don’t bother asking to speak to a manager because you’ll be passed to the call-center manager, in India, who reads the same script. And don’t be fooled by the domestic sales team who you speak to when you sign up with Clutter—they’re friendly and make it seem as if you’re in good hands, but the second you sign up with them the only people you will speak to are in India reading a script.

Hi Andi,
We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner.
Thank You,The Clutter Team
Reviewed Sept. 5, 2023
Worst company ever. Total scam. Do not do business with them. Waste of time and money. I have been used for over 8 years. Company previous was sold to another storage company, I never received a letter from the new management and the rates going up, never received a copy or sign the contract with the new company, who requested my items that should be delivered today (9.5.23) never received and my delivery was canceled and I was charged $200.00 for a delivery that I did not cancel - called company over 7 times and transfer to India where people over there does not offer any solution just keep repeated over and over the same BS., Nobody here in the USA take the responsibility just keeping rolling the ball to India. Waste of time, energy, money. This company is a total fraud and scam.

Hi Daniele,
We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customer's; items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner.
Thank You,The Clutter Team
Reviewed Sept. 5, 2023
THIS IS ABSOLUTELY THE WORST COMPANY EVER!!! Zero stars. We're exhausted from trying to retrieve either our stuff that they've lost and destroyed or the fair cash amount as a payment for damages. They lost my son's Ikea kitchen, his multiple train sets worth at least a couple of hundred dollars, our family tent, my husband's box of collectible items, our fancy shower head, and a bunch of other things and for all of that they offered us $80, when in reality a total amount is about $2,000. Then they destroyed our mattress (bought for $800 and now available for $450) and attempted to deliver it in that condition and then offered us $75 for it.
The whole experience has been just incredibly difficult since they forced us into signing their documents so that they would (maybe) deliver the three boxes they have allegedly found. And now their website won't even let me schedule a delivery for those 3 boxes. Their team promised to deliver them for free but then we learned that with Clutter, integrity and honesty aren't words in their vocabulary. Don't use Clutter. Ever.
This is just the tip of the iceberg. Clutter has been horrible through and through, they changed our contract halfway, there's no way to talk to the storage space where our stuff is at, their people are who knows where and answer the phones not as moving/storage professionals but rather as poorly trained therapists (who just repeat "I understand, ma'am.") and they randomly decided to charge us for delivery when we hired them under the terms that pick up and delivery would be free. And that's not where it stops, in order to try and offset the costs that Clutter literally invented midway through our contract, we wanted to pick up our stuff by ourselves, but it turned out they covered their bases there too by making sure that they charge for pick up more than delivery. So whatever you do, you will be scammed if you use this company.

Hi Jalena,
We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner.
Thank You,The Clutter Team
Reviewed Aug. 28, 2023
I was scammed by Clutter and lost hundreds of dollars. Straight up. I would be very surprised if any positive reviews you see online have not been written by the company. My recommendation is to use reputable movers and storage companies.

Hi Josh, we truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team. Sincerely, The Clutter Team
Reviewed Aug. 27, 2023
I feel scammed by this company. This is the worst moving experience I ever had. They do not account for items properly, neither during move out nor move in and will lie to you. After having my items delivered from storage, 10 (!) of my boxes were missing. When I asked the movers about the remaining boxes, they said they do not know where the rest is as they completely unloaded the truck, and that I should file a claim. I afterwards saw that the movers marked all items in the online inventory as delivered, and Clutter refuses to reimburse me or even initiate a search. Horrendous business practices.

Hello Eva, we apologize you were involved in a claim. We've confirmed our team is currently conducting a review of your official claim. We will be reaching out to you to discuss.
Reviewed Aug. 25, 2023
This Company deserves 0 stars. I had already packed my items myself to save time since I got a promotion of 2 hours free so I thought since everything was already packed and ready to go it shouldn't take no more than 3 hours at most. WRONG! These dumb movers literally started unpacking my boxes and repacking them into smaller Clutter boxes and wasting so much time. They literally took almost 6-7 hours emptying my apartment. The last movers I hired literally unpacked my U-Haul and put everything in my apartment in 3 hours. These Clutter bozos purposely took forever repacking my items and bringing them to the truck to get as much time to charge me more.
I originally selected a $180 a month storage fee, now I'm paying $400 storage fees because the idiots at Clutter said my items don't fit in the 10×10 which is false because I know for a fact my items would have fit into a 10×10 because I've previously stored my items at a U-Haul 10×10 and everything fit. Now in order to get my items I have to pay $600 in order to get my items! These Clutter losers are literally the worse! Do not work with them. Just hire a local moving company if you need to store/move your items. Clutter is the ** worse.

Hi Iris,
We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team.
Sincerely,The Clutter Team
Reviewed Aug. 19, 2023
DO NOT USE CLUTTER'S STORAGE!!! It took them only a second to charge you or deal with any money-related problems, but it took them a century to address customer's issues. My shipment was delayed for 5 days. I've reiterated that I'm in urgent need of my stuff, but no one from Clutter has bothered to contact me or explain anything to me. Nothing. I'd thought the company suddenly disappeared from the earth if it weren't for that my items were still there. I had to contact customer service repeatedly myself, which was no help at all. The representative told me that they had notified the team and the warehouse but hello?? Where are they?? 5 days not a single word?? I am unable to contact the warehouse directly, nor has their so-called trust and safety team reach out to me. Nobody said anything about my storage but they are still charging me for every day that they are late. Save yourself from trouble. Don't use Clutter.

Hi Xueqi, Thank you for letting us know, a member of our Trust and Safety team reached out to you on August 18th, 2023 and we see you have an open line of communication with them. We would be happy to further assist you with your concerns. We will have a member reach out to you again shortly.
Thank you.The Clutter Team
Reviewed Aug. 8, 2023
DAMAGE/LOSS/INVASION OF PRIVACY caused by Clutter. Clutter completely destroyed my furniture while it was moved and stored in their facility and refuse to give me any explanation of what happened. I just want share the excruciatingly painful and highly distressing experience I recently had with Clutter, in order to prevent whoever is considering hiring their services to think twice before doing so.
In September 2022, I engaged Clutter’s services to handle the packing, moving, and storing of my furniture from my apartment. Although their rates exceeded those of their competitors in the market, I presumed that such premium pricing would ensure a superior experience. I initially selected Clutter to store these items with the belief that they would be safeguarded. Little did I anticipate that they would instead… obliterate them, subjecting me to the worst experience of my life, an experience that can be described as everyone's worst nightmare. They claim to be “a storage service that takes away the stress and hassle of a traditional self-storage”. Well quite the opposite. In retrospect, it would have been safer to leave my belongings on New York's busiest avenue, for 6 months. They would have had a much more decent and respectful treatment.
DAMAGE. In May 2023, I arrive at the Clutter facility in NJ, as scheduled, to retrieve my belongings for shipping. As I started unpacking the items that were purportedly protected by their allegedly "professionally trained" movers (in September 2022), I discovered that my furniture had been entirely destroyed by Clutter. My beautiful furniture (chairs, tables, shelves, dresser) of high emotional and monetary value, were falling apart one after the other. They were found in a state of irreparable damage, beyond salvage. I was left with no choice but to discard the items in the trash on site due to their rendered unusability and irreparable condition. Judging by their condition, one can only assume that my belongings were ejected from a truck, and run over by a bulldozer.
LOSS. Furthermore, Clutter bears responsibility for the loss of an item. This item was a compartment drawer organizer and contained various personal and valuable belongings, including jewelry, emotionally significant items, and personal toiletries. I assume it was destroyed, and someone in the Clutter team thoughtlessly discarded all my personal items in an exposed plastic bin as if nothing happened. What is astounding is that Clutter had knowledge of the damage but chose not to inform me. I take this as a total lack of transparency from the company towards its customers. This is completely unacceptable in any reasonable context.
INVASION OF PRIVACY. In addition, a mix-up occurred, resulting in another customer's box being included with mine. Mistakenly assuming it belonged to me, we opened the box, inadvertently exposing the private documents of the other customer to all those present at the facility. I regard this shocking invasion of privacy. I am left to wonder if my own confidential documents stored with Clutter have similarly been compromised.
To add insult to injury, Clutter has the totally unacceptable audacity to portray me as dishonest by asserting that some items were previously damaged before pick up. It is clear that they are washing their hands of the responsibility. Their teams were completely aware of this accident when it happened, and chose to not inform me about anything.
To date, I barely received any form of apology and no adequate justification or explanation has been given to me regarding the circumstances surrounding the damage of my belongings. Clutter has handled this case as if it was an ordinary matter. It is deeply disconcerting. It is pretty clear that they fail to understand the gravity of this situation and have chosen to address it in a disrespectful and unprofessional manner.
They made me go through a lengthy process for filing a claim online, as if this situation was normal and refunded me a despicable amount, which is nothing compared to the initial cost of my furniture and refused to reimburse me the for the cost of the storage service. This amount cannot seriously be deemed acceptable considering the extent of the damage incurred. While nothing can fully address the emotional distress caused by this horrible company, I thought it was imperative to show their true colors and how they really treat their customers.

We apologize you were involved in a claim, for privacy reasons we cannot discuss the details of your claim. Publicly we can confirm it was assessed according to the protection plan. You are welcome to review the correspondence we provided and contact us if you have any additional questions.
Reviewed Aug. 3, 2023
Updated on 08/06/2023: So somehow my review got deleted. Ironic? No. Anyways… this company sucks. The movers stole/lost a box that had a PS5 and a bunch of other electronics valued over $900. First they said that I unpacked it so I must have it - ??? - I paid for full service so I didn’t unpack anything. So wrong. AFTER I debunked that theory they came back and said it was in an owner-packed box. WHAT?! Once again I paid for full service SO their movers packed it. Not me.
Now they want proof of the tampering in order to get a resolution. How could I provide proof if the box is missing? I can’t. So that’s stupid. This company is the biggest scam. If you try to call for assistance you’ll get ahold of their outsourced call center in India. Where they promise to call you back within 24 hours. No callback. Instead, I get an email saying that I lost my box. A box they packed and unpacked and never arrived in my house.
I never saw those items once they were packed and still haven’t see it. WHERE ARE MY ITEMS!!! PLEASE GIVE ME SOME SORT OF RESOLUTION!! Overall 1/10 experience do not recommend this company. They are a scam and do not help if there are ANY issues. Instead, you’ll get a comment from the “manager” saying that due to privacy reasons, nothing can be discussed.
Original Review: I would've given this company 5 stars because they made my move so easy BUT when we were unpacking I realized that we were missing a whole box. (In case anyone from this scam of a company cares enough to look into my claim #**.) I paid for the full service move, so they packed and unpacked for me. I felt weird having people unpack all my boxes while I sat around, so naturally my husband and I helped them and directed what went where, etc...
Shortly after all the boxes were unpacked and they left, my husband asks where his PS5 is... I realized I haven't seen it since they packed up my stuff, 5 days ago... I then searched the WHOLE house and called the driver. He said he knows he packed it but it's not in the truck, and it's not in my house. He recommended that I file a claim as lost since he has no clue where it went and how it got lost from Point A to point B.
I filed my claim JUST FOR IT TO BE DENIED AFTER TWO DAYS!! Which is absolutely ridiculous. I feel like people are so afraid to have movers come and pay for the full service, out of fear that things will be stolen out of trucks and that seems to be exactly what happened here. I am missing a whole box, Which included a security camera, PS5 and controllers... I don't even know what else was in the box but know that those items that I recognize aren't in my home and were packed.
I read some more reviews over the years and it looks like I am not the only person this has happened to. I am out nearly $800 worth of equipment. Did I mention that a few items arrived damaged and the movers even broke some stuff while unpacking, but I overlooked it and told them I wasn't going to file a claim because it was more hassle than it was worth. NOW LOOK AT ME!! Writing a bad review because they denied the claim that they lost my equipment without even properly investigating or asking me about the situation.
HOW did a whole box just disappear? I offered for the movers to come back shortly after they left to search my house to prove I didn't have it, they believed I didn't have it and was going to speak to their supervisor to see if the truck was opened while it was docked... I'm sorry "opened?" Why would anyone open a sealed truck at the facility... who took the box? Why is nobody talking about this? Why does the customer service suck so bad that nobody has contacted me regarding this issue. I will continue to write reviews on every platform to warn others, like myself, who wanted an easy seamless move that some of your high token items MAY NOT make it to your new address and to be warned that they will NOT help you in any way.

We apologize that we are not able to fully satisfy your concern. For privacy purposes, we cannot discuss the resolution that was provided but can confirm that we did complete a full review.

Reviewed Aug. 2, 2023
It is important to know that Clutter was also previously called Makespace Storage. When I signed up for their services it was with Makespace, who time and time again offered amazing customer service. For example one of my belongings got damaged in their warehouse, which Makespace immediately refunded me for. Since the ownership of the company has changed, prices have been bumped up and there are endless hidden fees.
All of that aside, my main issue with Clutter is its “claims” process. This means if they damage any of your belongings while storing or moving them, you file a claim for reimbursement. I have the basic plan which only entitles me to $1 per pound of items damaged. Well when they moved my items they damaged $1300 worth of belongings, shockingly this included things made out of durable materials such as steel and bamboo. I filed my claim understanding I would not get $1300 back, I would get the $1 per pound. But, I was shocked to see in my return inaccurate weights being listed. For example, they broke a mirror that weighed 57lbs, but they claimed it was 34lbs thus offering $34.
I went through the list to find many of the weights inaccurate, which I communicated to their customer service. They responded with, “The weights are determined by locating the same or a similar item online that discloses the weight. We use the exact match whenever possible or an average weight when necessary”. I voiced disagreement with this, how can you offer $1 per pound if you are estimating weights? This is falsifying information and shows that they never weighed the items being stored in the first place. Since they do not know the weights of items, they cannot uphold their contractual obligation of $1 per pound.
I wrote many emails back and forth with their customer service (they don’t offer phone calls despite me asking repeatedly). The last thing I was told by Clutter is that I should be grateful to get $1 per pound because their competitors only offer $0.60 per pound. All in all the customer service is trained to give copy-paste responses and you will end up storing belongings that will inevitably be broken by their reckless movers. Don’t waste your money like I did.

Hello Hannah, we're sorry to hear you were involved in a claim. A member of our Trust and Safety team is reaching out to work towards a resolution with you for your claim.
Reviewed July 13, 2023
Clutter is in the business of scamming people. This has been the most unhelpful, STRESSFUL, chaotic move I have ever done. I did a cross country move with Clutter. I paid extra for the “white glove” service. The first red flag should have been their boarding process. I was given a “billing summary” with 4 professional movers and 2 trucks. I chose Clutter because the quoted price was $11,100. Which was difficult to find as that wasn’t openly disclosed to me nor emailed to me. I found it in a small print on something that I clicked on last minute. Otherwise the “billing summary” I was given reflected $11,007. Unsure where the extra $100 came from. They were comparable to other movers, but I chose Clutter because they presented themselves as organized and the ability to track your stuff the whole way. This was all a lie.
The first day was the beginning of the nightmare. The San Diego Crew shows up late with only 1 truck, 3 guys and 1 trainee. I inquired about the second truck and was told the driver was sick and the truck was having mechanical issues. I was never informed of this. Not to mention the lead was awful and extremely unhelpful. He sweet talked me way too much when I was showing concern about his lack of readiness or willingness to start the job. He spent majority of the time on his phone supposedly getting more support. He advised me to call Clutter to yell/cuss them out to get my way. He acted surprised when I informed him I didn’t have a way to call Clutter and that I kept getting sent to a call center. Which side note with the “white glove service” you’re supposed to have constant help which wasn’t the case.
The whole first day the San Diego team was essentially useless. They nit picked what they wanted to load up, sat around on their phones and took a lot of breaks. More than half way through their shift another truck shows up with two guys. One guy leaves about an hour in leaving only 4 professional movers for about another hour. Essentially that day we only had 3 movers and 1 trainee who pretty much slacked off the entire day and wasted the whole shift. I basically had to beg Clutter for help as Clutter is telling me that they won’t finish in the day and they won’t be able to show up the next day. I had to be out in 3 days. I had an OC and LA crew show up to get the rest. I was also disclosed through this whole process by the crew that cross country moves are brand new to Clutter and how disorganized Clutter actually is which was really concerning for me.
Fast forward to the delivery in Tennessee. 4 guys show up in two Penske trucks and only one guy I recognize. The other two were flown out from Seattle and the other from LA. Come to find out they didn’t move my stuff out, nor did Clutter move my stuff out. I get told from the crew that a third party was hired to move my stuff. They met the third party and loaded up my belongings onto Penske trucks they just rented. Clutter has denied any of this, but upon my persistence someone is “looking into it”. Throughout this whole process I was never sent an updated estimate, never emailed anything. I was surprised charged $25,092.36. Yes you read that correctly. I was never given anything in advance. This was a surprise.
I know I’m being charged for the crews flights, hotels, Penske trucks and the third party they involved. I have filed a dispute with my card. Not to mention that majority of my stuff is broken, damaged and missing. I reported this huge marble slab missing. I’m told that the crew informed the claim person that they never moved it, they are also denying moving my elliptical and bicycle. I was flabbergasted that not only could they say this, but that it’s to be believed by the Clutter associate. The pure stupidity is dumbfounding. I informed the Clutter associate I had 3 different crews do this move so he should loop back around also mind you I was predominately by myself during this move as my husband had to work and I had my 5 month old strapped to my chest. How would I move these said items by myself or better yet drive them across country? How would they magically end up in the Penske trucks if they hadn’t moved them….
I watched the lead on the 3rd day of packing dismantle the elliptical and move it into the truck. I watched the guys grab my marble slab, put a photo box around it and write in red marker. It was packed next to stuff that was being disposed of. So I can only assume they disposed of my marble slab and now denying any of it happened. On top of that I’m informed by the crew that their boss didn’t have anything set up for them to remove the boxes they were unpacking. Now I have boxes piled in my driveway and I’m told ‘Oh well’. I had to hire Junk King to remove the items with a discount because they felt bad but the total cost came to $400. I tell the Clutter associate I need to be reimbursed for this and I’m told “they don’t cover third party costs”. Which again is dumbfounding as they hired a third party to move my stuff out here. Not only are they up charging me $25,092,36 for a $11,000 move but they won’t repay the $400 for the boxes they are supposed to remove.
Clutter is out here scamming people, taking your money and refusing to cover your claims. They will not pay what is owed for all the damages/broken items and missing items. I have so much that broke that I didn’t even make claims for, because I’m not trying to literally argue with someone over $5, because that is all they will give you for your belongings. Trying to get any sort of help, any sort of retribution feels like an episode of the twilight zone. How many times I have to repeat myself is ridiculous. No one has actually helped settle these claims appropriately and it’s been over a month. Read the reviews on BBB website as well. Clutter is in the business of being shady and scammy. Make sure you send in your complaints to the Bureau of Household Goods (916)999-2041 and if they did a cross country move with you file a complaint with the Department of Transportation; Federal Motor Carrier Safety Administration.

Hi Tasha, We apologize for the level of service that you have received while moving with us. We take pride in carefully moving our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will continue working with you in our open correspondence to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team
Reviewed July 4, 2023
My move by the San Diego team was literally "a worst nightmare scenario." When I booked this move with Steven, I asked for a pack, unpack, and put away items move (I am an older woman who cannot do this on my own) and he said Clutter provides that service package. I did not receive that experience at all. I had a 1 bedroom apartment to move with zero living room furniture. The San Diego movers took 10 hours to pack my apartment and drive 80 miles. Same team from SD told me I had to leave because of my dogs, and I was never informed of this policy when I booked the move. My neighbor checked in frequently and he said movers were moving "like snails." In addition all the small items were already packed by me.
The team lead, Robert, spent so much time on the phone calling the office to ask questions. The other 2 team members reported he was very anxious, and from my observation, not a trained or informed Team Lead. I have never been charged this much for a move and I have moved 7 times. The quote was for $2173. This move was billed at over $5000. If they needed that much time to pack, why did so many items arrive broken and scratched. Robert put my bed together on 7/2 and it fell apart on 7/3. Thank God the LA team was there to put it back together.
I have filed a dispute with Wells Fargo along with the evidence of broken, damaged items, lot items (very large computer monitor, expensive piece of framed photography and an $800 designer dress) among many smaller items. All of my other expensive clothing was balled up and thrown in a box and I will have to incur the expense of pressing. SD team lead, Robert, was anxiety ridden, unprofessional and spent excessive amount of time on the phone while I was there. The packing was poor overall. The team from LA that came on 7/3 to bring in all of my items, except the bed, were great and they told me the SD office sucks and does a bad job. The SD team also told me, "Lots of people are not happy with the move and complain."
Their words exactly were, "The SD team sucks." They were there to witness all the broken items, and said overall this was a sloppy job and in no world should it have taken 10 hours. I am so disappointed by the pure lack of ethics and professionalism displayed by Steven and Tyler, who kept adding movers and increasing my cost. Why in the world would it take 5 men to move a 1 bedroom apartment. I have moved 7 times for my career, in the last 10 years and the most I ever had to pay was $3,000 and that was when I had 2 bedrooms sets and living room furniture. Even the SD team said this was an ill managed move and they, "...had never seen this before...it's so bad." Validation from the LA crew on 7/3 that this move WAS NOT a ten hour job requiring 5 men, and that SD Clutter demonstrates a negative experience for the client, "over and over again."
Even the movers from SD, said, "Many people complain about their moves and are not happy with their move and the management team." Much of my stuff is still in boxes, so I paid for unpacking and putting away, as offered by Steven, and did not receive what I paid for. Instead, I was overcharged for an incomplete job. Now let's mention the many items that were left behind, including trash, by the SD team. I found this experience to be extraordinarily stressful and upsetting. The LA team said they were also going to report the poor job to their management.
So I have about 6 witnesses that will document and report how messy and unprofessional this move was for me. The only good part of the move was provided by the LA team on 7/3, because they did what they could with this mess. Oh and they brought things here that I labeled stays and left things I labeled move. I could go on and on for hours as to the nature of this terrible experience. I have also filed a dispute of the charge with Wells Fargo and all the evidence they asked for to research my claim.

Hi Michelle, we apologize that you are involved in a claim, & we will be reviewing your claim as soon as possible. You will receive a notification as soon as we are able to complete the claim settlement process.
Reviewed July 3, 2023
I got behind on my payments for May and June, I was going to owe late fees fine I've had my unit since 2019 and I've only been late once before. I wasn't worried I'll pay then life happened. This company pushed through a second charge on Sat after I made a payment for May because according to the customer service rep, "If you owe a payment they keep retrying until it goes through." That's asinine.
So I make a payment and you people take that opportunity to push through both payments? If I could afford both payments I would've scheduled both payments. So now when I thought I had my Financials figured out these guys are pushing payments through like the friggin mob! My plan was to make one payment per payday until I was caught up. I guess that wasn't good enough. Do not rent here. I've loved my service but I'm grandfathered in. The policy changes they are making are atrocious and their billing is very forceful. Save yourself the headache. Don't rent here.

Hello Amber, we're sorry to hear you've had a negative experience with us. While we will not discuss your billing publicly for privacy reasons, you're welcome to reach out to us via the 'I Need Help' button via your account portal and can answer any questions you have.
Reviewed June 24, 2023
This has been the most stressful and unhelpful storage and moving experience I have ever had. Our quoted storage price & timing was off by five hours and over $500. It took them 7 hours to pack up our 1.5 bedroom apartment, even though we had already packed and boxed 90% of our own items (as an example, they took nearly 20 minutes to wrap a bag full of pillows in multiple layers of blankets and bubble wrap). They are now planning to charge us nearly $500 simply to pick up our items ourselves from the storage unit, which we can only do between the hours of 8am and 2pm. We can't get ahold of customer service in a timely manner. This is a hugely price-gouging scam of a business. In-all, it will cost us nearly $4,000 to move out of our 1.5 bedroom apartment and put our things in storage for one month, not including a couch or desk, which we left for the next tenants. Do not use.

Hi Carolyn,
We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. As a result, our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner.
Sincerely,The Clutter Team

Reviewed June 23, 2023
Avoid using this company. I signed up because the prices for the units are low and they had a promotion going. They say they won't charge you for the first pickup because any subsequent need you have to access your items will be costly and difficult to do. They have limited availability for appointments, even when picking the items up yourself you are charged $50 and yet you still have limited options. Even worse, if you can't find a slot that works for you customer service is unhelpful and unwilling to help out due to the policies they have in place.
They charge $210/hour to deliver your items and even if the job takes 10 minutes you are charged for an hour and additional fees will be added. I booked a pickup appointment and it was cancelled last minute. When trying to rebook I was told there was no availability for a week and I had to change travel plans and adjust when I was moving out of my space due to their lack of flexibility or willingness to let me get my items out of storage before the date I needed it by (which was why I booked the appointment far in advance in the first place).
I was initially convinced this was a great company with impeccable customer service, recommending it to friends and telling them to use them, I was way off. Worst customer service and experience for a storage company. The low rates for the units are not worth it - pay the extra monthly cost with another company, at least you will be able to get your items when you need to.

Hi Marwa,
We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. As a result, our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner.
Thank you,The Clutter Team
Reviewed June 21, 2023
My original storage contract was with MakeSpace but Clutter Storage bought MakeSpace. I was perfectly happy with MakeSpace. My contract stated that there would be a flat rate of $59 for delivery of my storage items or I could come pick up my items myself if I wanted. My things have been in storage for 3 years. Once Clutter took over my rate has been raised twice, all within a one month period. I contacted Clutter to say that I wanted to pick up my items and I was told that the warehouse was not accessible and that they would have to deliver my things for a whopping cost of $739! When I asked for a breakdown of the costs, they were not able to give me an answer. I have paid my storage fees on time and I have never missed a payment. I could not understand how they could charge me $739 to get back my own things after I have paid monthly storage fees.
They also told me that my items took up 829 cubic feet and they charge 75 cents per cubic foot. I looked back over my emails from MakeSpace and found an email stating that they measured my items and they took up 605 cubic feet. I spoke to a Clutter manager (who is in India - that is where all customer services calls are directed to) and I was told that I could email their claims department and they would look into it and get back to me. They emailed me back to say that "after some careful consideration, our team has arrived at a resolution. We have calculated 610 cuft. and they used manufacturing measurements and accounted for wrapping of two items." They are such scammers!! So on top of paying 2 months rent and 1 month security deposit, I now have no choice but to pay the "ransom fee" of $739 to get my belongings!!!! This is so frustrating and upsetting. I will definitely be looking into a lawsuit against Clutter.

We're sorry to hear that you're involved in a claim. For privacy reasons we can't discuss the details of your claim here but please continue to work with the Trust and Safety team for a resolution.
Sincerely,The Clutter team
Reviewed June 15, 2023
After being a loyal customer for nearly 10 years (dating back to when this company was MakeSpace) I was appalled at my recent experience with them. Last week, I had Clutter return a bunch of items I had in storage, including my prized digital piano, which I had not been able to use for months as I have been traveling. I was shocked that they returned my piano damaged beyond repair. What makes this even worse is I was there when they took it away, and they assured me how careful they would be with it in storage.
I even watched as they deliberately packed it up and loaded it onto the truck. Fast-forward a few months and...well, the thing is totally busted. I filled out a claim and since the instrument is worth over $2000 I was shocked to find Clutter is offering to reimburse me $94. that's right... They broke my piano and are offering me $94 to make it right.
On top of this, I have called repeatedly to demand fair reimbursement and have been given the run-around - assured someone will call me back, but I've still heard from no one. Not to mention, they charged me $75 each to reassemble my bed and a table that they INSISTED on disassembling upon picking up. I am furious with this company and urge anyone looking for a storage facility to PASS ON CLUTTER. What is the point in storing your items with a place that not only will break them, but then won't offer you fair value for what they broke...$94? Give me a break.

We apologize you were involved in a claim, for privacy reasons we cannot discuss the details of your claim. Publicly we can confirm it was assessed according to the protection plan. You are welcome to review the correspondence we provided and contact us if you have any additional questions.
Reviewed June 7, 2023
HORRIBLE COMPANY. STAY AS FAR AWAY AS YOU CAN!!!! I booked a move with MakeSpace three years ago. Somewhere along the way unbeknownst to me they were bought by Clutter. So many things wrong with this company, but I'll start with this, they increase your monthly fees without so much as a courtesy email or conversation (just an up-charge to your credit card). When I signed up with Clutter I signed an agreement that when I needed my things returned I would pay a flat fee of $169. With Clutter the fee stated it would be $352 dollars. I was annoyed about the price difference but agreed to it either way online. Why did I just get my bill and they charged me $725!!! HUH? That's absolutely ridiculous.
If I had known that was the cost up front I would have went to pick up my things on my own. False pricing for sure! I then had a horrible experience with Clutter to remove my things from storage. I reached out to multiple representatives to confirm when my move was scheduled for. They confirmed it was going to have my things delivered on May 29th and I flew 3000 miles overnight from New Jersey to California to make sure that I would be there to meet my things. While at the airport I didn't see an email for a time so I called Clutter and they let me know that no appointment was actually scheduled and I wouldn't be getting my things for two days!!!! I called them asking for reimbursement for the delayed trip and they took no accountability for the extra expenses like the agent said they would if I submitted a claim.
Additionally due to the negligence of their staff they broke my $800 mirror (which they didn't even let me know in advance, I only found out because when the move was done I asked them where it was and she had to call the station to find out - my personal opinion is that it was stolen) and my TV then only offered to reimburse me $64!!! For someone who has been a paying customer for 3 full years this treatment is careless and disgusting. I would not recommend this company to anyone. From start to finish I've had only ONE agent actually try to help and assist in fixing the damage that was done. STAY AS FAR AWAY AS YOU CAN! 0 STARS IF I COULD DO THAT!

Hi Ruth,
We apologize you were involved in a claim and apologize for your experience. For privacy reasons, we cannot discuss the details of your claim but publicly we can confirm it was assessed according to the protection plan. We've also offered all the operational solutions that are available at this time. While we understand this does not fully meet your expectations, we can confirm we have explained and/or exhausted operational options. You are welcome to review the correspondence we provided and contact us if you have any additional questions.
Warm Regards, The Clutter Team
Reviewed June 5, 2023
Their website states they need 72 hours notice to schedule delivery, and that you also have the option to pick up your items at their warehouse. I need delivery in 10 days, and they aren't able to accommodate me, and they also say I have to "book an appointment" to pick up my items, and that they don't have availability for 8 days. I will no longer be in the state at this time. This after spending about $3k on storage there? DO NOT USE. Get some taskrabbits to help you move items into a storage unit, so you know you can access your things when you need them.

Hi Danielle, We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team. Sincerely, The Clutter Team

Reviewed May 31, 2023
Absolute worst experience I've ever had with a moving company. The pure negligence and bait and switch tactics pulled off by "customer service" morons like Kendall and others at this company is mind blowing. Clutter falsely advertises that they allow storage pickup on their website, when in fact they don't (in Miami), but they won't tell you this until your property is already hijacked and in their possession. Then they price gouge you in order for you to even get your property back. Terrible movers who took 8 hours to move a 2 bedroom, just to drive up the hourly wage. Front to back the worst experience I've had with any company. I have a pending court case which I'm suing them, stay far away.

We're sorry to hear you did not have a good experience using our service. We have reviewed your claims and made multiple attempts to resolve this issue with you. Please continue to work with the Trust and Safety team for a resolution.
Reviewed May 28, 2023
I decided to give this company a second shot. BOY have they gone downhill in their policies and overall intelligence. One, if you’re military and have an unforgiving schedule DO NOT think this company will work for you.. Pretty much got charged 1200 for 4 months of storage. You might as well go to a regular storage company and just rent out a whole garage and store your car too.
Currently working on getting a lawyer in regards to their practices.. But for now I am just going to share this experience on every platform I can. Hidden fees. Yeah. Lots of those, with that absolutely NO customer service. They’ll make you wait on hold until you give up. And even if you wait for them to finally get back to you, they’ll just forward you to the next person who will do the same thing. Then even when you have HARD evidence they told you that you WILL NOT be charged extra. They’ll go ahead and take that back quick to steal your money. Not only do they want you to waste your money on them, they want to waste your time too. Don’t let their advertisements trick you into thinking they’re worth it. Because they’re not.

Hi Val,
We're sorry for this negative experience. We've already offered you a resolution to these issues, please continue to work with the Trust and Safety team to resolve this negative customer experience.
Reviewed May 23, 2023
I've noticed that a lot of these positive reviews have been written by new customers who have only dealt with the first part of their move, i.e. putting their things into storage. But the real problem with Clutter is what happens once they ALREADY have your things/money... Clutter uses bait & switch prices to lure in new customers, while trapping existing customers with ever-increasing monthly rates. I have been a customer since 12/29/20 and in the 2.5 years that I've had my items stored with Clutter my bill has gone from $189/month to $302/month. I was told in writing at the time that these increases were due to cost increases in fuel, raw materials, and labor wages and that "Clutter has increased fair wages and benefits for both hourly and salaried team members because we believe it's the right thing to do".
Well fine... I absolutely get that prices can go up and I completely support fair wages. Only here's the problem... current Clutter prices as advertised on their website are LOWER THAN EVER. Currently $186/month for my exact unit. So can someone please explain to me how my storage unit that is literally just sitting in the warehouse untouched for 30 months is generating so many cost increases for the company... meanwhile a new customer who actually needs a truck filled with fuel to come pick up their things, plenty of materials to wrap and pack those items, and the labor required to drive the trucks and load and unload everything into the storage unit is currently able to do ALL THAT for $186/month for the same 10x10 unit that is now costing me $302?
In addition, despite a contract that says the final delivery of all my items will be free plus $38/ hour for labor, I have now been informed that it will cost $291.48 + $78/hour for labor to close my account and have my items returned to me due to "unprecedented increases in supply chain costs". Only there AREN'T "unprecedented increases in supply chain costs" because they are currently advertising FREE pickup and delivery to new members in my exact same zip code.
Clutter claims it can't possibly honor the rates of my contract because costs have risen so much over the last few years.... only Clutter prices for new customers have never been lower -basically subsidized by rate increases on existing customers... a very shameful way to run a business. If Clutter can offer free final delivery to everyone signing up by the end of May, it can afford to honor my original contract rate of $38/hour... which is all I want. Unfortunately, the best offer I have gotten after hours of phone calls and formal complaints is a measly $50 credit... Run from this company before they have the opportunity to hold all your things hostage!

Hello Erin, we apologize that you are involved in a claim, & we will be reviewing your claim as soon as possible. You will receive a notification as soon as we are able to complete the claim settlement process.

Reviewed May 18, 2023
I signed up with MakeSpace in May 2021, after using them for several commercial moves and storage services. I was highly satisfied with MakeSpace. Clutter took over shortly thereafter, raised my rate, multiple times to nearly double my original rate, never gave me any options, other than removing all of my items from storage, which I was unable to do as I was multiple states away. Throughout the duration of my storage, they took away key features that I had specifically signed up for MakeSpace because of. This included interstate transfers of the items you have stored with them.
Two years later, I’ve moved into a new permanent home in Massachusetts. I had to spend $1500 out of pocket to have these items moved to Massachusetts from New Jersey. My movers called me to inform me that two items were not included in what they were being given though they were on a detailed list I had provided them with of the items they requested from clutter. These items were not only 2 of only 10 non-crated items they stored, but also the two most expensive items I had in storage.
Clutter also damaged several other items, refusing to pay for replacements, and only paying me my phone requested him out for an antique bureau that can’t be repaired anyway. On my last items, my final and best offer from them is less than half replacement value for both items, even though these items aren’t damaged, they are completely gone. Do not move or store your items with clutter, they are only out for your monthly fee and do not care about the items you’re storing.

We apologize you were involved in a claim, for privacy reasons we cannot discuss the details of your claim. Publicly we can confirm it was assessed according to the protection plan. You are welcome to review the correspondence we provided and contact us if you have any additional questions.
Reviewed May 5, 2023
DO NOT USE THIS SERVICE! I am beyond furious with Clutter's terrible moving AND customer services. They have caused me nothing but headaches, stress, and financial loss. Their so-called “proprietary end-to-end technology and digital experience” is nothing but a facade to cover up their incompetence and negligence.
During my move with Clutter, they lost almost $900 worth of items, including my blender, pots, pans, and other miscellaneous kitchen items. They also broke my ottoman, which they admitted fault to, but only offered me a measly $38 in compensation (mind you it’s going to cost me $200 to repair). Such insult and it shows just how little they care about their customers.
Their “Limited Security Warranty Policy” is a joke, offering a maximum of only $1.00 per pound in aggregate per person. This policy hardly covers the full extent of the damage that I have suffered. Oh and how much was the move? $2,800! I strongly advise against using Clutter for any moving needs. They are unprofessional, unreliable, and downright dishonest. Save yourself the headache and look elsewhere for a provider that values their customers and their belongings.

Hi Danielle, We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team. Sincerely, The Clutter Team

Reviewed May 5, 2023
I signed up for a storage moving service unit via Clutter.com. This is the initial offer page:https://www.clutter.com/locations/california/san-diego/storage. This is what I read that satisfied what I needed from the service: "Now with Clutter, you can ACCESS San Diego storage units across the city, including popular neighborhoods like, Bankers Hill, Camp Pendleton, Del Mar, Escondido, La Mesa, Morena, Old Town, Pacific Beach, Sorrento Valley, Tierrasanta, and more."
In reality - and hidden behind a hyperlink buried in a FAQ - I have no access to my property without paying the remaining contract of $500 USD. And my "local pickup" to retrieve my property is 2 hours (with good traffic in Fontana) when it clearly states I'd have access to a storage unit in San Diego. Upon filing a claim, they say if I had clicked away from the page and look at the buried FAQ, I would see what I was signing up for. Obviously, this is not how it works in 2023, and I would have used a different service if I knew this was the actual service provided!
I'm furious they are holding my property for ransom and then using what the FTC calls "unscrupulous tactics" to try to send the burden back to me, when I read the offer page and signed up accordingly. Obviously in FTC requirement point #2, not having access to my property and having a pickup location 2 hours away was not listed on the signup page as well. Otherwise I never would have done it.
Their Google ad ALSO claims: "Free Storage Pickups - Clutter Moving And Storage." "For $0, we'll pick up, pack, and transport your items into storage." And I was CHARGED for this. FTC requirements for selling products/services: **. If you value your property STAY AWAY from this company. So far reported to FTC, DCA & CA State AG. My bank has confirmed that if I pay their ransom for my property, they will dispute the transaction and refund me based on the documents I have provided. Clutter still won't budge, "Trust & Safety" rep was an absolute jerk. Absolutely awful experience!

Hi Jason, We apologize for the level of service that you have received while storing with us. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team
Reviewed March 30, 2023
TERRIBLE from beginning to end. 1) Did not bring right size truck to pick up. Had to come twice. 2) Rates went up several times. Your contract means nothing. 3) DESTROYED MY THINGS. BROKEN FURNITURE AND MANY OTHER ITEMS. 4) LOST EXPENSIVE RUGS. 5) MOLD ON UPHOLSTERED FURNITURE. 5) Will not reimburse you for what is destroyed or lost.

Hi Violet, We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team. Sincerely, The Clutter Team
Reviewed March 17, 2023
Probably the worst company to ever exist. If you want to never see half your belongings and the half that you do receive back all be damaged, use this company. I had my whole life stored here while I had to relocate for a bit; my two tvs are nonrepairable, the dresser is completely destroyed on the outside and inside (I can’t even open it), my nightstands, my mirror, neon sign, bed frame. And for the stuff that they lost, they will tell you they “scanned” the item upon return, so therefore it is not Clutter who lost it. I guess my table and chair and everything else grew legs and ran away!
Oh, and the best part is after I filled out my claim, they offered me $82 compensation. I want this awful company to kick rocks so they can’t do this to others. Worst. Company. Ever. I know many people with the same experience as me. Do yourself a favor and use any other company; I can’t imagine there being a worse company to work with. Basically paid over $400 a month for a door to door garbage truck is how I feel about this company. And any good review you see is 100% fake and comes from people that work at this trash company!

Hello Liza, we apologize you were involved in a claim, for privacy reasons we cannot discuss the details of your claim. Publicly we can confirm it was assessed according to the agreement. You are welcome to review the correspondence we provided and contact us if you have any additional questions.
Reviewed March 9, 2023
I have used few storage companies over the years, Clutter is the worst ever. I was using Makespace and my items ended up in with Clutter without my consent. I am learning that the CEO of Makespace is still the head of Clutter, that the two companies merged. So many people have had their items damaged or lost by Clutter. Half of my inventory was lost, no explanation, no apologies, no compensation. I did not find out about this until a year later. I was told that they do not offer protection for such things, which is insane given this is a storage company! How can you lost a bag of expensive clothing that was left to your care? At least if this was self storage company, but you are paying for your items to be picked up and delivered for hundred of dollars plus labor fee. Never to be seen again.
There is a disclaimer about how customer should not believe anything they read about the company's services on their website. What in the world! I also read experiences from people who paid an extra coverage policy yet were never compensated for their lost or damaged items. Is this company a complete scam? Possibly. Do not use them!

Hi Rosa,
We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. As a result, our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner.
Thank you,The Clutter Team
Reviewed Feb. 19, 2023
I hired Clutter to move me out of a house on the west coast and store my belongings as I prepared to move back east. First, the movers weren't on top of things enough to ask that I sign a contract, so that never happened. The move itself was expected to take half a day. It took twice as long (which I was of course charged for) even though I was helping the movers and had many boxes already packed and ready to go, though I had paid for them to take care of packing. Clutter ended up spending all day at my house on a Friday. I had an early flight scheduled to the east coast on Saturday, and per my lease agreement, I had to completely vacate the house by the following Tuesday.
At the *very* end of moving day, after it was already way late, the movers told me they couldn't figure out how to get my couch out of the house. When the couch was moved in, it took the non-Clutter movers who did it 15 minutes. The Clutter movers couldn't even get the couch out of the room doorway. So they told me someone at Clutter would call me and send "more experienced" movers to get this taken care of, which was especially urgent since I was physically leaving and traveling far away. Clutter not only never did this - completely ** me over - they also told many lies. They made virtually every subsequent interaction hell.
Since nobody called me, I was forced to call them, and they were extremely difficult to get ahold of. When they finally responded...they told me they refused to come and get the couch. The "more experienced movers" apparently never existed. They acted like moving this couch, which had been so easy for the competent movers I'd worked with before, was an impossibility, and they told me to hire someone else?!?
So I then had to figure out how to get the couch out of the house and into a separate storage unit (**) ASAP while physically 3000 miles away. After a ton of trouble managing this, it ended up costing me an additional $1600 or so, *plus* $114 a month for the other storage unit which only houses the couch, and I'm going to have to separately move the couch into my new home as well. It was a total nightmare.
Their customer service people blew me off. When I made a claim to cover the exorbitant unexpected costs I was forced to pay due to their negligence, which will be thousands after the couch is moved....they offered me a little over $200. Run for the hills, friends. They are one of the most evil companies out there today...which is saying a lot.

Hi, Rachel
A member of our Trust and Safety team will be reaching out
Thank you
Reviewed Jan. 30, 2023
I am in absolutely shock at the lack of respect that Clutter treated my items. They damaged EVERY SINGLE item. Let that sink in...everything. They also lost a beautiful vintage coffee table that is irreplaceable. They damaged my grandmother's 1950's art deco dresser that was in perfect condition, shattering the mirror and breaking the legs off. They broke the legs off of my mid century modern couch... they were easily removable with a screwdriver.. wtf. I was paying $500 a month, utilizing only 50% of the allotted storage space on top of paying exorbitant delivery fees ($900 for pickup, $600 for drop-off) as I thought this would protect me from experiencing this treatment.
I was willing to spend more to get white glove treatment. I contacted the customer service number in tears looking to speak with a human being, as the damage the caused cannot be solved with a claim and was told over and over again to file a claim without any resolution or escalation to a manager. Clutter ruined my priceless belongings with family history attached and they couldn't even contact me when requested. In full transparency, my claims are still being processed but will be exploring filing a lawsuit if they are not satisfactory with the worth of the belongings damaged. Clutter will turn your pristine belongings into exactly what they claim... Clutter. This company is shameful. RUN.

Hi Audrey,
We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. We see that your claims have been reviewed by our Trust & Safety Team and will be reaching out to solve this issue in a quick and fair manner. Thank You, The Clutter Team
Reviewed Jan. 30, 2023
I closed my account and my items were delivered this past Saturday. The entire top corner of my China cabinet was broken completely off. Light fixtures within the cabinet broken, side glass panels broken and cracked. Tempered glass shelving was shattered so badly the 2 men who delivered my items stated that they couldn't give it to me. I submitted a claim and was offered $52! My cabinet cost over $2k & my claim was for approximately $400 to repair it. What a rip off to charge me $262 just to get my items, broken/damaged. Tried calling customer service, what a joke! You're reading from a script. No help at all. I do not accept this horrendous offer. Even if one didn't have adequate insurance this is your company, make it right with YOUR customers! You received your monthly payment on time every month. Great job with your customer satisfaction... NOT!!!

Hello Nina,
We sincerely apologize for the damage to your items and for not meeting the level of service set by our company. While we cannot go into specifics regarding your claim, we are pleased to see that you have accepted our offer after communicating with our Trust & Safety team. If you require anything else, please don't hesitate to reach out.
Warm Regards, The Clutter Team
Reviewed Jan. 26, 2023
Clutter prioritizes their business ahead of their customer. A significant part of their promise is to pack, take pictures, and fully inventory your items. The items in the boxes they packed for us were not photographed or accurately logged which means we did not know what was packed and where. This made it very difficult and at times impossible to retrieve items because we could not locate and request them. I flagged this with Clutter after the boxes were put away in their warehouse. They reluctantly agreed to a one time exception to relog the items. New pictures were taken, but they failed to take pictures of all boxes and items so the problem was not solved. We ended up buying many new things because we could not find our packaged items. Second issue revolved around them changing their move out policy. 3rd party movers used to be able to pull up to their warehouse and Clutter would work with them to directly load your items into the moving truck.
The new policy requires that you use Clutter services to move all of your items to a location of your choosing because they do not allow 3rd party movers to pick up items at their warehouses. This results in significant service fees for the time they need to pack their Clutter truck, unload, and assist in reload to a new 3rd party truck. Third issue revolved around their lack of accountability for the role they played in housing and caring for my items during a cross country move. I had nearly $3000 dollars worth of damage submitted across a handful of items ranging from kitchen tables to framed photos. They took no responsibility as I could not prove the items were damaged while in their possession.
Clutter performed all the wrapping and helped load the items into a transit trailer for the move yet they could not take accountability for any part of the claim. I ALSO paid insurance which was $20-$25 per month which I thought would cover things like this, but did not. I leave this experience feeling dismissed, disrespected, and under valued despite spending $1000s of dollars with Clutter. Avoid. I recommend using local movers and your own storage facility that you can go in and out of. The time, added expense, and damage costs I experienced were in the multiple $1000s.

Hi Ryan, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team
Reviewed Jan. 23, 2023
I spent thousands storing my belongings with them over multiple years and when I received my items back EVERY single piece of furniture was destroyed. Not damaged, destroyed. Chair legs snapped, cabinets smashed and my couch was so moldy that it had to be thrown away because of the smell. The damage is well in excess of $10,00 however the team only offered me $700 in damages which isn't just insulting, it's illegal. I was never offered the option for additional insurance like many other people.
I'm now heading into the weekend with no furniture so am required to rent some in the meantime whilst this issue is resolved. I'll be sure to add this expense as part of our ongoing dispute. What's worse is that their team said that movers were INTENTIONALLY damaging items when they heard that MakeSpace was being acquired by Clutter. Please feel free to reach out to me for any specifics. If the matter isn't resolved in the next few days I'll be filing a class action lawsuit.

Hi Alex,
We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. As a result, our Trust & Safety Team has reached out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner.Thank you,
The Clutter Team
Reviewed Jan. 20, 2023
We closed our account with Clutter and had all our stored items delivered yesterday. Two tables were damaged beyond repair. Not with scratches or a dent that you might expect with moving and storage. Destroyed. They were either run over with a fork lift or something similar, or dropped from a real height for this kind of damage. One was my wife's Grandmother's heavy well made table, and the other a large dining table that was a wedding gift to us. These were not light or easily breakable. Just a total lack of any care at all.
If you have belongings with Clutter - especially if you were with MakeSpace previously, I would encourage you to ask to see your belongings. Unfortunately there is a very good chance that things are lost or damaged. They are still searching for the top of our dining table which they currently cannot locate. And they delivered a desk top that did not belong to us. We are just starting the claim process with them now. I do not expect that it will go very well. But let's see.

Hello Peter,
We are incredibly sorry to hear that some of your items were damaged upon return. We are committed to making this situation right as this does not meet the standards we set as a Company. We see you've been in touch with a member of our Trust & Safety team who will assist you with the claims process. Thank you for being a customer. Sincerely, The Clutter Team
Reviewed Jan. 19, 2023
They are rip off, I would definitely avoid you at any cost and ask everyone I know to stay away from doing business with clutter.com. Their customer service, prices and quality of movers are only good at the time of pick up but after they have our storage they start jacking up the price every couple of months to rip off their customer since they already know that they are stuck with them. I had my stuff with them for almost 3 years and they kept raising the price every few months and when it was time to deliver, the charges for delivery/labor was more than double compare to pick up. Now it all makes sense how they scam their customers by making them sign up at low cost and then ripping them off because they are stuck with them. Very disappointing, All I can say is shame on you clutter.com. Anyone who is reading please stay far from them.

Hello Mukarram,
We apologize for the level of service that you have received while storing with us. While the potential for service fee changes is something all customers agree to by using our service, we understand the frustration this may cause. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank you The Clutter Team
Reviewed Jan. 12, 2023
I've stored items with Clutter for over a year, the initial experience was pleasant (this is how they get you!). It has been a nightmare since then. They agreed and confirmed my storage size (10' x 10') which was $364/month, after checking in and packing up all my items. Then I got a charge a few days later for $540 and called them out of confusion and they said they automatically upgraded my storage because my 10 x 10 storage was fully after I had already confirmed at the end of my appoint that it was not.
I tried to fight it and they didn't help at all. Then I wanted to remove some of my items from storage and I get a notification saying my TV will be delayed. So I have to file a claim to get someone to communicate with me about what is happening and when I finally did get a response, they said the TV has been damaged and they can only offer me $1/lb which came us to $39. I had a 75 inch Samsung Smart TV that I paid $1300, I can't believe how negligent and inconsiderate Clutter and their representatives have been. This has been the worse experience ever and I would never do business with clutter again and will be telling EVERYONE about their horrible service.

Hi Briana,
We sincerely apologize that an item of yours was involved in a claim. When booking the first appointment, all customers are given the option to purchase one of our premium Protection Plans. With that said Clutter is dedicated to resolving all customer issues and so a member of our Trust & Safety team will be reaching out for assistance. Thank you, The Clutter Team

Reviewed Jan. 5, 2023
They somehow managed to lose our 10 foot leather couch along with 15 other items that we had in storage which came to a value of $4,000. We then had to file a claim on their website, and they came back with an offer for $76 for all of our "lost" items, which is absolutely ridiculous. Hands down the worst company I have ever worked with and if you are thinking about trusting them with your items please look somewhere else.

Hi Austin,
We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. As a result, our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner.
Thank you,The Clutter Team
Reviewed Dec. 19, 2022
After "reviewing" my claim (which I submitted multiple times), they denied they lost anything and will not reimburse for any damages. Keep in mind I purchased protection up to $1,000. Do not use Clutter! Save your money and sanity and go elsewhere!

Hi Conrad,
We're sorry for this negative experience with Clutter. I see we have already had a specialist reach out to you, please work with them towards a resolution for this issue!
Sincerely,the Clutter team
Reviewed Dec. 17, 2022
The movers were polite and nice but they chipped my large round Saarinen dining table in three places and gave me $150 for damaging a table that would be $11,000 to replace. Later when I was trying to slide it across the floor, I discovered they had not reattached the heavy marble top to the base. I was lucky that it did not crush my foot.

Hi Kaila, We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team. Sincerely, The Clutter Team
Reviewed Dec. 14, 2022
Clutter is by far the worst moving company I have ever interacted with, hands down. I have moved many times, and Clutter takes the cake as #1 worst mover. First, they never told me that they do NOT ship items in storage outside of the San Francisco area. I had to have another moving company come to their storage unit, pick up my stuff, and ship it again. Very costly, very misleading!
Second, they lost two of my boxes (with all of my bedding and pillows), and completely shattered my TV screen. I called them multiple times and emailed with Kendall on their Trust & Safety team. They would not hear my requests and denied my claims multiple times. They will not even hear my side, nor review my case. Instead, they just deny my claims, even though I purchased $1,000 worth of moving insurance from them before our move. TLDR: DO NOT USE CLUTTER! Save your money, your time, and your sanity and use another moving company.

Hi Conrad, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below our company's standards. We see that you have active correspondence with our Trust & Safety team. While we cannot share details of your claim for privacy reasons, our team did conduct a thorough review and notified you of the decision. Our Trust team will be in contact with you for further assistance. Thank you, The Clutter Team
Reviewed Dec. 14, 2022
This company will do whatever it takes to keep you in an upgrade that you didn't ask for. They even record things that didn't make it on the truck. When I called to let them know, they claimed that they calculated the space without the items!!!! Even though they are listed on the account!! Then they want to schedule a very pricey appointment to get rid of a few items; 150 a month turns into 260 a month, plus pricey appointments. Watch out. Don't work with them. MakeSpace is better.

Hi Sara, We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team. Sincerely, The Clutter Team
Reviewed Dec. 13, 2022
Stored furniture with Clutter for nearly two years. One of those items was a king mattress. I paid Clutter to add a mattress cover for added protection while in storage. When the mattress was returned, the cover was torn and the mattress was heavily stained/soiled and had to be tossed out. Clutter offered me $210 for my claim and effectively said "tough luck, should have paid for insurance". If you value your belongings and/or generally expect a company to take responsibility for blatant negligence, I'd recommend going with a legitimate storage service.

Hi Taylor, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. As a result, our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank you The Clutter Team
Reviewed Dec. 6, 2022
Updated on 12/10/2022: So after I wrote this review, they gave me back my $100 for the cancelation. But since then trying to still get my belongings has still been a task. They canceled my appointment again. Some people do work nights when everyone else is asleep. But the crazy thing is when I again rescheduled my appointment for the following day. My charge of $253 (rounded to nearest $) went to $380 (rounded to nearest $). So I asked why? All I get is it's the system.
So no one knows anything but the system. They keep asking me if I have any questions or concerns. But when I do no one can answer them. Cause it's the system. Meaning They let computers run the company & it's always right & the hell w/ the customer. They don't know anything & blame everything on the system. What kind of company lets this crap happen? They simply are idiots working there & let the system make all the decisions of whatever it wants to do. Still will never do business w/ this company again. CAN'T WAIT TO BE DONE W/ THEM.
Original Review: When I first came across Clutter I thought oh what a great idea. Then they moved me onto a bigger space w out asking. You have no say over anything. Then you still have to pay. Then they make you choose how long you're gonna need storage for. You have to keep it in there or they will still charge you to pay up or you don't get anything of yours. It's cheaper to get everything out of storage than a few things. The wanted to charge me $379.ish for 9 items. For everything they want $291. + $78 service charge. Then they try to take it out 2 days prior to services rendered. If they can't they will cancel your appointment & charge you $100. They say you sign a thing saying you agree. But I have never signed anything saying such.
You have to pay before allowed to schedule another appointment. Then all of a sudden my rent is due on the 3rd. It's always been the 6th. So of course I have to pay that too in order to schedule another appointment. So now I have another appointment for the 11th of Dec. I've had to pay $292. Then 2 days prior to my services rendered I'm gonna have to pay $291. +$78.. Total of $661. I'm sorry but whatever happened to the customer is right & working w the consumer to make you want to use them? They treat you like a criminal. Oh & forget filing a claim 'cause they view it & deny you. They are always right & you the customer are always wrong. They don't care if you're a single parent or a senior citizen. Don't trust this company unless to want to be raped of your $ 'cause that's all they are after.

We apologize for this negative experience. Can you send us a direct message with your account information or reach out to us via your account portal so we can connect you with a Trust and Safety specialist?
Sincerely,The Clutter Team
Reviewed Nov. 21, 2022
I am not surprised to find so many negative reviews here. I used to use MakeSpace, and they were wonderful. When I recently went to store one item - a suitcase filled with off-season clothing - what had been $12 a month was suddenly $85 a month. I called the same day to try to get my item back because that's outrageous, and they told me I had to schedule another (pricy) appointment for pickup. Frustrating to begin with, but then when I went to schedule the appointment, I was told my item was LOST. Horrible.

We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team.
Sincerely, The Clutter Team
Reviewed Nov. 15, 2022
Get an actual moving company. These folks moved a couch that was in storage into my new home, blasting holes in every wall between the door and the room it went into. They put holes in 5 different walls, acknowledge that they did so, have photos and proof that they did so and have required multiple quotes to fix it. Instead of spending the time to make it right, they’ve required me to bend over backwards and jump through hoops and still refuse to fix their damage. They are now saying they can pay up to a maxmium of $1000 dollars to fix it, but have only offered 400$. This is after a month of back and forth. They have had the chance to do the right thing time and time again and are refusing to do or or ever allow me to talk with someone in leadership of their hilariously named “Trust & Safety“ department. These folks are not to be trusted and they do not put the safety of your items or your home as a priority. Find real moving companies, this company is a scam.

Hi Dennis,
We apologize for the level of service that you have received upon the return of your items. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. We have offered the maximum amount per policy for your Household Property claim. You've been in contact with a member of our Trust & Safety Team who will continue assisting you to work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank you The Clutter Team
Reviewed Nov. 12, 2022
This company will not allow me to end my service. I went, there was no one at the front. I checked the storage and left. I contacted them online and asked to have my unit closed. They REFUSED and told me they would continue to charge me $190 a month until I came in. I was already there, no staff was. They also do not allow you to withdraw your debit card information so they will continue to charge you. I had to shut down my entire account just to have the stop charging my account.
Also every 3/4 months the cost went up about $45, so what started as a $50 unit ended up $190. For a storage unit they refuse to stop charging me for and close. Maybe you have $200 a month to blow on storage. I don't and the fact that they felt bold enough to tell me that they would not stop charging me showed me how rotten of a business they are. Trash, straight-up garbage. I know the pick up your stuff sounds good, but the business is a scam. A horrible scam.
Also, many people complain that when Clutter returns their property items are damaged, lost, stolen and missing. Where you spend your money is up to you, I encourage you to be wise, let some stuff go and find other means OR pay for the service with a prepaid debit card you can easily stop. I regret giving them my debit card and having to close a bank account I have had for 25 years because they let me know they would keep charging me. What business do you say, I want this to end and they say, "No, this will never be over until we're satisfied". Go elsewhere, please don't use Clutter storage. No one was even there when I went.

Hello Jasmine, We apologize for the level of service you have received while storing with us. A member of our Trust & Safety team has reached out to you directly to investigate this issue further and work towards a resolution. We hope to help solve this issue. Thank you, The Clutter Team
Reviewed Nov. 8, 2022
More like a demolition company rather than a storage company, here is a breakdown of my experience and the reasons why you should never ever use them:
1. They Will Break All Your Stuff: Once I finally was able to get my things returned (more on that), my moving company called me as soon as they received my items to alert me that it appeared that at least half of my things were damaged. (My mover said that in 24 years of being a mover, he has never seen anything as bad as the condition they returned my things in). In total they completely destroyed 3 upholstered chairs (legs broken off all 3), 1 hamper, 1 marble table (split in half), 1 side table, 1 civil war trunk, 1 large framed piece of art. Separately they damaged 1 sofa, 1 side table, 2 chest of drawers, 1 bar cart, 4 dining chairs, 1 bed frame. All of the china and dishware were ok as I packed them, but everything that they packed was either destroyed or damaged. Estimated total replacement cost is $32k.
2. Reimbursement is a Joke: It is on you to report any damaged items and you have to provide photographic proof taken the day they were delivered – and they will still fight you on it being their fault and only pay $1 per lb for reimbursement. As I was in California and could not travel to see delivery of my items as I was undergoing cancer treatment, I used the images that my movers took as well as the waybill they provided to show proof of damage. After many many emails and attempts at contacting them and submitting claims, they reimbursed me for half the cost of the delivery of my items (I had to pay $970 for their movers to deliver my things, so they reimbursed $540 from that), they paid me $175 for the claim I submitted for how emotionally distressing the whole experience was, and then the grand total reimbursement for damages to all my things was a whopping sum of $349.
3. If You Want Any Reimbursement, They Require You to Sign an NDA: As I said the total they were willing to reimburse me for the damage and destruction of 18 of my items was $349, however in order for me to receive the money I had to sign an NDA (non-disclosure agreement) saying I would never publicly say anything bad about them – this includes public reviews - which I find totally unethical from a company that services the public (and not even sure if that is legal). As I refused to sign the documents, they said I could not receive the reimbursement. I would rather be able to share this review than be silenced for a few hundred dollars.
4. Worst Customer Service: You will never get the same person on the phone (if you are lucky enough to even get a call back), in order to be in touch you have to send them an email, request that they call you (which they generally don’t unless you harass on all ends) or through their online chat. Anyone you connect with will only reiterate the rules to you and you will not speak to anyone of any authority, nor will they ever admit to any accountability for the damage they have caused or the distress. I felt completely helpless and completely unimportant, as if I was just shouting into a void and in return would get a robot responding with their guidelines.
5. You Have to Pay To Get Your Things Back: You cannot go to their warehouse or send movers to their warehouse, you have to pay their Movers (at $78 an hour per mover) to return your things to you – I was charged $971 just for them to return my (very broken and damaged) items to my own movers. (Of which they did reimburse me $540.)
6. Scheduling a Return is A Nightmare: I could not schedule a regular return on their online system because I was in California undergoing cancer treatment and needed things delivered to my movers so they could then drive across country to me. After three weeks, two call requests, three chat requests for a call and DM’ing their social media account, I finally got someone to return my request for a call to figure out a location for delivery of my items as my moving company was ‘out of their delivery range’ (by about 1 mile) and since they do not allow anyone to go pick up directly from the warehouse. They finally made an exception for me and called me back, agreeing to deliver to my mover’s warehouse.
7. They Will Charge You For Their Mistakes: When they did return my things to my movers I went online and saw there was one item missing from the return – my marble table. After several phone calls and several online chats with them I finally got them to schedule a second delivery of the table that was their error in not including. Then that delivery was cancelled the day before with no explanation. (Note the table had now missed my moving truck leaving from NY to California for all my things so I would have to pay my movers an additional fee to move the table.) It then took me another week to re-schedule another delivery which was for a week later.
When the Clutter movers finally got to my movers to deliver the table, I get a call from the Clutter movers saying that my movers refuse to accept it because the table has been - wait for it - broken in half - so they will not accept an item that is destroyed. Not only did Clutter try and charge me for the delivery of the item that was their fault in not delivering in the first place, but then they return the item to their warehouse to ‘store’ it, wrap it up in a blanket, take a pic of it and add it as an additional new item they are storing for me, and attempt to charge me for another month’s of storage for the broken item while begin harassing me on when they can deliver the item to me.
I told them over the phone and on email several times they can trash the item as it is now garbage (a $6,500 table at that). My favorite part was in several of the emails from them they kept telling me they would deliver the item to me at no extra charge, as if they were doing me a favor for not charging me to deliver an item they failed to deliver in the first delivery and that they also completely destroyed.
I do want to note that I actually never engaged Clutter directly, I arranged storage with the company MakeSpace which was purchased by Clutter (directly following the purchase, Clutter then increased my monthly storage fee by $70 - I wasn't in the position to end the contract at that point as I had just had undergone a serious surgery and was about to begin chemotherapy).
Given the amount of money I spent on storage for two years, the cost of the return of my items and the cost to replace or repair what they damaged or destroyed, it would have actually been more cost effective for me to just destroy my things on my own and bought new things when I wanted to. It also would have certainly saved me a lot of headache and distress, particularly while I was undergoing cancer treatment. I'm not looking for anyone's sympathy here, I just hope that by writing this review other people can avoid the same awful experience that I had and hopefully the company can be held to some accountability on how they treat their customers and the service they provide. Clutter is literally, the worst.

Hi Hallie,
We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team. Sincerely, The Clutter Team
Reviewed Nov. 7, 2022
I started using this company before they bought out 'Make Space.' Initially they were phenomenal, they were courteous and professional. Once Clutter purchased this company they immediately raised the rates and updated terms. When it came time to have them deliver my things I gave them a months notice. This was apparently not enough time, and the only available dates were 40 days away. This is in the slow season as well. Their customer service is a joke as well, they outsource that department to another country.
Once my things did finally arrive, they were an hour and half late outside of the already large 3 hour window. My coffee table was completely broken in 2 pieces, for which I received a meager $40 dollars for. They stained my brand new carpet with what appeared to be oil. They also damaged my dining room chairs but don't worry they paid me $9 for that. They also brought numerous items in the storage bin that WERE probably wrapped in a layer of bubble wrap and protective foam. Everything, and I mean everything was covered in dust. So much for a ventilated climate controlled storage unit. Never use this company.

We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team. Sincerely, The Clutter Team
Reviewed Nov. 7, 2022
I was a client of Makespace which was incredible. I signed with them while they had just launched and even through the years when they raised rates it was still worth it. But then they were bought by Clutter and that was the end of all good things. First off in order to even access my account I was literally forced to accept Clutters terms, I couldn’t close the account without accepting those first. Once I did the hostage situation began. I have paid my monthly storage fee on time EVERY month. It’s auto deducted without a single hiccup. But in order to get my holiday decorations back they are demanding I pay at a minimum $307 dollars. And if I want to close my account it looks like it’ll cost me $500 on the low end.
Again I have been a perfect customer paying my rent but if I ever want to see my stuff again I will have to pay four times my rent. I was told to place a claim but so far no answer! I suggest all clients of previous companies bought by Clutter call lawyers. It’s clear there’s enough of us for a class action lawsuit. These guys can’t keep doing this.

Hi Rebecca,
We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team. Sincerely, The Clutter Team
Reviewed Nov. 5, 2022
I am so incredibly angry at this company. I still can't believe it. Callbox my storage company got bought by Clutter. I was about to go pick up my items and apparently I'm not allowed, I NEED TO PAY TO GET ITEMS LIKE. A SWIFFER, 100$... GETTING MY SWIFFER BACK FOR A 100$???? Does this even make sense? I cannot get my items back unless I pay for each and I have a tiny storage unit with small boxes... They charge per items... I have a small patio chair, again 100$, When I looked up how much it would be to get ALL of my items back..IT'S $600....

Hi Audrey,
We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team. Sincerely, The Clutter Team
Reviewed Oct. 28, 2022
I used Clutter when it first came to fruition. I had stored my stuff with an amazing company called Shed and Clutter bought them out. Using them that time around was great because they adopted the rules of Shed and it was smooth sailing and reasonable prices. It was also free to get my items back. Now - THEY ONLY CARE ABOUT MONEY.
I used them more recently (07/2022) because I temporarily needed a place for my items while I traveled. The price to put my stuff (of only a small bedroom) was twice as much. There's an initial cost when getting your items which is whatever. However, to get your items back costs an arm and a leg. An obscene amount on top of the already steep price of storing your stuff just to get them back. And they try to pre-charge your card before the appointment happens. So I set up an appointment and my appointment window was wide and they canceled my appointment on me without even coming to the door. So, they will also look for any reason to cancel just so they can charge you an extra $200.

Hi Jacklyn,
We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team. Sincerely, The Clutter Team
Reviewed Oct. 26, 2022
This has seriously been the WORST company I have ever been unlucky enough to work with... I would not recommend Clutter to my very worst enemy. They have been absolutely AWFUL every step of the way. First they kept my items hostage and I couldn't get confirmation on when I could get my items back. It took soooooooo many phone calls, emails, and chats before I was able to get in touch with someone who could help me get an appointment schedule and by then I was charged for an additional month of storage. Our items were delivered and the delivery men let me know two items from my unit were not with my stuff and to reach out to Clutter.
I also got an email from Clutter saying these two items were delayed. When I went to use their incredibly useless chat the agent informed me the items were not delayed but they were MISSING and I needed to file a claim that would be reviewed in 5-7 business days. Clutter also damaged an item that was brand new so I submitted a claim for that as well. No one know what is going on and everyone is extremely clueless. DO NOT USE CLUTTER EVER. Update: It's been over two weeks from filing the claims and I have still heard NOTHING from Clutter. This is business is a scam and will lose and break your things and do nothing about it.

Hi Emmaline, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. We see that you have an active correspondence with a member of our Trust & Safety team who is investigating this further and working towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank you The Clutter Team
Reviewed Oct. 21, 2022
They completely destroyed my furniture. My dining room table warped, chair broken completely, stand up mirror has a broken and missing leg, dresser has holes in the back and bottom. They still have a buffet server and misplaced my headboard. Customer service is a different department and is nice but no contact can happen with warehouse and the most they have offered, since I didn’t purchase a damage plan, is $1 a pound. Do not use them. They are the worst company ever.

Hi Anissa,
We're sorry to hear you were involved in a claim. We'd like to reach out and works towards a resolution with you. We could not find your Clutter account based on the information provided. Please reach out via your account portal and ask for the Trust and Safety team.
Thank you,The Clutter Team
Reviewed Oct. 9, 2022
I referred a family member to rent a storage room at the Canarsie location. There was a posted flyer offering $100 discount for each of us - the current and also for the referred client. The Clutter rep told us to call customer service afterwards and they would be able to help us to do it. They then proceeded to ring up the transaction.
Shortly thereafter I called customer service only to be told that they would not honor it because the rep did not enter the code when he signed us up. I am left with the distinct feeling that I was scammed - falling for some sort of 'Bait-and Switch' con. In addition, I have to wonder if Clutters' representatives are incentivized not to rent the rooms at an offered discount, even when the customer directly asks for it. At a minimum, Clutter should do a better job of training their front end staff so as to not have them obfuscate the correct procedure to qualify for a promotional discounts that Clutter "offers". After years of renting a storage unit at this location, we will both be taking our business elsewhere at the end of this month. I expected better from Clutter.

Hi Rowan,
We apologize for the experience you've had. We'd like to reach out to work towards a resolution with you. We could not locate your Clutter account based on the information provided. Please visit your account portal and reach out via the 'I Need Help' button, please ask for the Trust and Safety team.
Thank you,The Clutter Team
Reviewed Oct. 8, 2022
I used Clutter to move and store my things while I was between apartments, and while the service they offer is convenient, the fact that they lose large and essential items is unacceptable. I find Clutter to be expensive, and while I understand that it's a complex operation, they shouldn't be charging a premium for a service they can't fully deliver. Moving out: The move out went fine. The team was efficient and professional, but they use an EXTREME amount of plastic in their packing process, which made me cringe.
Delivering: When I had them deliver my things to my new place, the team showed up without my mattress. [Interjection I will make here- the delivery team was also very professional and efficient, and I have no complaints about them whatsoever]. I had to file a claim, wait days for them to respond, and then days more before they managed to deliver it (this was after I had some strong words with a support person, who subsequently magically found me an earlier delivery date so I didn't have to sleep on my couch another week).
More missing items: After fully unpacking I realized more items were missing: My vacuum and broom. These are not easy to lose! I know for a fact that they were taken in the initial move (there are photographs of them in the inventory but they weren't actually included in the inventory). Off I went to file another claim. I waited almost two weeks before I had to have more strong words with the support team about the lack of response. Finally I got a call that they had no record of the items and there was nothing they could do but throw their hands up. Moving is a huge headache no matter how you shake it. Rather than alleviating that headache, Clutter was a big part of the problem. I would not recommend them to anyone I like. I don't even know if I'd recommend them to someone I don't like. I have may more choice words about this company but I'm afraid I need to go buy a new vacuum.

Hi Elena,
We apologize you were involved in a claim, for privacy reasons we cannot discuss the details of your claim. Publicly we can confirm it was assessed accurately. You are welcome to review the correspondence we provided and contact us if you have any additional questions.
Thank you,The Clutter Team
Reviewed Oct. 7, 2022
I would have never done business with this company due to their poor ratings online. I had storage with a company called Callbox Seattle. Then Clutter bought them. I wasn't informed. When I start getting billed at a higher rate from Clutter, I found out this had happened. Time passes, and I start making plans to get my items moved to LA. First, they say my items are not longer in a storage unit, so I cannot visit as they are in a warehouse somewhere. I never agreed to this, and it is horrible because I have some large items I would liquidate on Craigslist that I don't want to pay moving costs on. Well, now I am forced to. All or nothing. I make plans to show up to the warehouse with a U-Haul. Then when I check back to confirm, they tell me I can no longer visit the warehouse, only "professional moving companies" can do this. Shocking.
So I start working with a moving company, and check back to confirm the warehouse address. Now clutter says "we no longer allow warehouse pickups, we must find another location to deliver your items". Now this is extremely suspicious, why would they go to the cost and effort to load 10x15" worth of items, about 2 tons, into a truck, just to unload it again? Allowing movers to show up at their location would save them money? Causes suspicion that they have lost or destroyed my items and are just stringing me along. So I offered to have my mover meet them at a nearby Walmart parking lot, and they counter by offering to meet at a park. My mover says that no mover will do this, so why would they pick such a location. Now, they have just gone radio silent to the email thread we had established. And they never answer the phone.
After all the barriers that they have thrown up, and the amount of nightmare reviews I now read, I am doubting that they even have my items or intend to return them at all. If you hate nightmares, avoid this company. Or any company that even looks like them since they have bought up Callbox, Makespace, and perhaps others I am unaware of. It is really sad because the convenience of having an integrated mover & storage facility is a great idea. But no matter how great your idea is, you have to have some honor and treat customers well.

Anthony,
We are sorry that you’ve had such a difficult time getting your items back. Many of our policies are for the safety of our team members, customers, and the belongings stored at our warehouse. We are pleased to see that you’ve made direct contact with our Trust & Safety team to work on a resolution. We will continue to work on this until all concerns have been addressed.
Sincerely,The Clutter Team
Reviewed Sept. 11, 2022
At the start of covid, I rented a storage space from a company called MakeSpace for the furnishings from my son's apartment when he moved back home. At the time I rented the space, I was told that I could retrieve my belongings for a flat fee of $59 (I have notes from the phone call). When I went to retrieve the items recently, MakeSpace had been bought by a company called Clutter, and I was informed that there would be a $189 "close out" fee for my account, a $20 per item charge for the things I have stored, AND an hourly charge for movers, in order to retrieve my items, likely adding up to hundreds of dollars (I have not been able to get a firm price from Clutter). As recently as today 9/10/22, Clutter's website says "How much does it cost to have items returned? You can order items to be returned for as low as $15 per item. Your final delivery will be billed at the same flat rate and hourly amount (if applicable) as your first pickup."
Putting aside the new $15 per item charge ($20 if you want the items brought inside), Clutter is refusing to abide by this policy, telling me that my "first pickup" was the day Clutter bought MakeSpace, not the day I rented the storage unit. When I tried to respond to emails from customer service that say "feel free to respond to this email with questions," I get a message saying that that email address "is not being monitored." When I spoke to a customer service rep, she told me to pay the bill and file a claim. I asked for a supervisor and was told that was not possible -- that I'd have to send another message through the website. In other words, a big run-around. I would advise consumers to avoid Clutter, as their rates have skyrocketed, they behave unethically, and it is not possible to speak with anyone with the authority to address issues in a professional manner.

Hi Diane,
We're sorry to hear you've had a negative experience with us. We could not find your Clutter account based on the information provided. The quickest way to resolve this is to file your claim via your account portal. As soon as you do so, the Clutter Trust & Safety Team will work quickly towards resolving your claim.
Thank you,The Clutter Team
Reviewed Sept. 10, 2022
In May, I stored the contents of my one bedroom apartment near Boston with MakeSpace, which Clutter acquired shortly thereafter. When I had my items picked up, I was overcharged for the pickup fee because they overestimated the amount of material being stored. The first time I called, the agent didn't understand that if you charged someone for storing 10 feet by 10 feet of material you couldn't charge them for collecting 15 feet by 10 feet of material. I had to call more than once to resolve the issue because the first customer service representative didn't understand what should have been an obvious issue. To Clutter's credit, the second customer service representative I spoke to understood and reversed the overcharging.
Although this was annoying, storing my items has not been nearly as bad as retrieving them. Clutter offers no appointments in the Boston area for a full month, even though they advertise that you can "[h]ave your items delivered to your home at your convenience." When you try to call they just refer you to the website and you sometimes have to wait two days for them to call you back. If you miss the call, you have to start over because the number they give you just goes to voice mail or tells you to use the website. My wife and I found ourselves essentially homeless, having to either get a hotel or stay with friends while we waited for Clutter to return our property. Understand that Clutter does not allow you to collect your items with your own delivery team or by yourself.
Only after I raised a formal complaint with Clutter's Trust & Safety team did I get a substantive response. It took them nearly two weeks to respond and when they did they offered to reduce the delivery charge by a little less than half (they waived the appointment charge but not the labor charge). While I appreciated the gesture, it was too little too late. Thanks to Clutter's appalling service I spent a week barely sleeping on an air mattress and nearly got divorced. Do yourself a favor and avoid Clutter at all costs.

Hi Justin,
You are welcome to review the correspondence we provided and contact us if you have any additional questions or concerns.
Thank you,The Clutter Team
Reviewed Sept. 8, 2022
My experience with Clutter has become increasingly negative over the year that I've used them. I initially chose to use them as opposed to any other service because it was newer, cheaper, and they would deliver my items for free. A year later none of those hold true, other than their newness. The cost of storage has steadily increased after the first three or four months of storing with them and continuously increases every two to three months.
Now they are charging you for final delivery. And if you are outside of their delivery area, you have to pay a third party vendor to pick up your things and deliver them to you but also you have to pay clutter if they have to deliver to that vendor. Let's not even get into how many up-charges to remove your items, the space use calculations and their lack of flexibility. On top of that if you have them ship you items, expect things to be damaged/missing. Accountability, oh there will be none. They can do this all as stated in their contract.

Hi Lisa,
We're sorry to hear you've had a negative experience with us. We could not locate your account based on the information provided. The quickest way to resolve this issue would be to file a claim via your account portal. Once you do, a member of our Trust and Safety team will review your claim.
Thank you,The Clutter Team
Reviewed Sept. 7, 2022
Hi - my experience with makespace (now merged with clutter) was so odd/bad. I expect more when the combined companies have raised ~$450 million overall it was the biggest company headache I've ever dealt with - plus they had all of my worldly possessions.
Some of the highlights:
- They don't tell you where they are taking your stuff - mine was taken over 60 miles away - even though online it appeared like they had facilities in my area.- My mattress was in a different location than the rest of my items - I had to go 45 minutes in another direction to pick it up. But customers were not allowed in this facility so we met in the nearby home depot parking lot.
- I needed to schedule an appointment over a month in advance to get my items out, plus they were going to charge for that month (nowhere in emails/FAQs do they discuss the extra wait considerations).
- hundreds of dollars in hidden fees that they pointed me to their Terms of Service when I asked why- My childhood paul frank cruiser front tire was missing and crushed :( upon pickup.
- The storage facilities themselves are pretty bad, mattresses are not covered/kept upright and bending (photo below).
Reviewed Sept. 6, 2022
I have no words to describe how horrible my experience with Clutter has been. Starting with the deceit and hidden fees all the way to destroying half of my belongings and furniture, including my TV, my ceramic tables, vases. Almost every item they moved and packed at least had a scratch, and the majority of my high value items were completely destroyed. I signed up with this service thinking I would pay x amount (like they advertise when you sign up), but the day of the move, the fee increased by $500 without an explanation. They claimed that was what was shown the entire time? Lies. Refused to fully reimburse all my damaged belongings, and oh doesn't matter if they destroy your entire household items and everything you ever owned, per their policy, they will never refund more than $2500.
Horrible experience, damaged my old apartment during the move-out and my new apartment during the move-in with scratched on the floor, walls and debris everywhere. I wish I read a review like this before spending almost $4000 in moving, packing, and storage fees (FOR ONLY ONE MONTH). This ridiculous amount doesn't even cover all the money I lost from them destroying half of my furniture. Please avoid them like the plague - if you think you're saving money, you will absolutely end up paying at least double the amount in "hidden fees". I have moved a dozen of times before, and even from coast to coast, and have never had a horrible experience like this one. If you care about your money, your belongings, your sanity and mental health do not use this horrible company.

Hi Nada,
We apologize you were involved in a claim, for privacy reasons we cannot discuss the details of your claim. Publicly we can confirm it was assessed according to the protection plan. You are welcome to review the correspondence we provided and contact us if you have any additional questions.
Thank you,The Clutter Team
Reviewed Sept. 1, 2022
I hired Clutter moving to move my 2 bedroom apartment in Jersey City, NJ to about 20 miles northwest of the city in Bergen County. The Clutter movers sent 2 trucks and 5 people for a 1,200 sq ft apartment for a relatively attractive price ($359 per hour). We had about 80% of the apartment already packed with Clutter to take care of the kitchen and all large items packed for us. We originally agreed on a small package, but upgraded to the full packing plan (additional $199).
Here is where Clutter falls short. While the kitchen was packed beautifully and took a rather long amount of time - the rest of the packing items seemed to have missed the mark. We had several painting and canvas items bent, small plastic drawers broken, and even a monitor (that they packed) completely smashed and no longer working. When submitting a claim - we learned that even though that they packed the item, it was not covered. In no time during the packing was this made known that the packing plan was NOT covered. So, for example, if they packed your $5,000 TV and broke it - tough luck! Not a good look Clutter.
All in all - it took 9 or so hours for the move (this included an hour of travel) where they did not unpack anything (this was not included) but did put together any furniture they disassembled. I tipped the team well and they went off. It wasn't until the day after unpacking the many boxes and bubble wrap that we found the damage to our items. Let me be clear that the team worked incredibly hard to move us. They, all in all, did fantastic, they just were not as careful as they should be. The problem here lies with the communication and customer service. Their basic plan covers "$1 per pound" which is apparently $18 for a $500 monitor that I now have to replace. I recommend getting the insurance policy even if they do everything for you because somehow, they don't cover their own work.

Hi Chris,
We apologize some of your items were damaged. The quickest way to resolve this is to file a claim for the items you have not filed a claim for. A member of our team will be reaching out to explain next steps.
Thank you,The Clutter Team
Reviewed Aug. 31, 2022
If you want to be scammed, this is the company for you! If I Could give this company 0 stars. I would. To start off, I was told that it would be a flat rate of $300 to have my items redelivered. Now that Makespace was acquired by Clutter I am going to have to pay close to $500 to have my things delivered. You pay over $300/month and can't contact customer service by phone. The agents that respond to you through chat are EXTREMELY unprofessional.
I reached out before my bill was due and received to response from the chat agent after asking if we were still connected. Due to her not responding I was forced to pay for September storage in its ENTIRETY even though my items will not be in their facilities the full month. Despite this being the fault of the agent, the price to pay was quite literally COMPLETELY on me. Also, the appointment date I originally NEEDED is no longer available! I have to wait 7 days later! On top of that proration isn't guaranteed. If you want to save yourself the headache, please go with another storage company. I am absolutely DISGUSTED with their level of customer service.

Hi Ania,
We're sorry to hear you had a negative experience with us. A member of our Trust and Safety team will be reaching out to you to discuss.
Thank you,The Clutter Team
Reviewed Aug. 30, 2022
Deceitful. Avoid at all costs. There is not enough room to share my continued horrible experience with Clutter. They screwed up our move back in April. What should have been 1 day of packing and moving, turned into two days, with an extra day of huge labor costs. I filled out a form online for the move. No one called me. No one suggested a video walk through. There was no option to choose GARAGE or BASEMENT, which I had. They sent two people to pack and move an entire house.
Fast forward- our stuff is somewhere in the world at a Clutter storage facility. I finally got an address of the facility, and the Google search says it is an Amazon warehouse. The address is: 800 Arlington Blvd, Ste B Swedesboro NJ 08085. Why would Clutter be storing our belongings in an Amazon facility, or are your belongings ever there? I want visual proof, not the online portal where I can see the photos of the items, that they are in a safe Clutter owned facility. We're out of the service area. Service area? I am sure this was in the fine print, but NEVER was this explained to us when deciding on Clutter. Now, we have to have Clutter move our stuff to another mover, pay hourly fees, and then have that mover move our stuff to us ($6,000+). To make matters worse, reputable movers want an inventory list and to SPEAK with someone at Clutter to coordinate. Good luck! Not happening.
I have three unanswered voicemails. One call from them, where an inventory list and follow up email was promised (never happened). Clutter will say that they gave us some money off on the 2nd appointment in April. True. But the second appointment should have been fully compensated (it was no fault of my own that they couldn't move in one day and sent too few people and have a terrible system of packing). I continue to dispute, that they should have fully compensated the 2nd appointment. How Clutter has a BBB rating of A+ baffles me. One moving company I contacted to be the ones Clutter delivers to said, "We will never work with them, they are a scam."

Hi Tim,
We apologize for the negative experience you've had with us. We have sent you a follow up email to discuss next steps.
Thank you,The Clutter Team
Reviewed Aug. 29, 2022
I am not the sort of person to leave reviews but feel compelled to share my horrible experience with Clutter’s “smart storage” to deter other young renters from falling prey to their promises of savings/convenience. This company made my move to lower Connecticut an expensive, stressful, hellish hassle. Clutter fails in three major ways:
1. (NOT-SO-)SMART STORAGE. If, like me, you have used Manhattan Mini Storage before where you must rent a physical storage locker with fixed dimensions, there is an allure to this optimized warehouse storage system. That way you can pay for exactly the space you use, right? No. They arbitrarily set “storage sizes” rather than allowing you to pay for what you need. Using their online storage estimators I was declared eligible for a basic plan. About 2/3 of the way through packing up my belongings, the movers told I was being added to a more expensive monthly plan for double the space.
Here’s the kicker: when I was suggested the smaller plan online, I had actually OVERestimated the number of boxes I would be bringing, which leads me to think their software estimations are deliberately deceptive. As a further note, the movers worked very slowly; you are paying by the hour for them to take photographs of all your items and upload their dimensions into an online inventory system.
2. ACCESS/DELIVERY. Clutter insists you hire them to move your belongings in and out of their warehouse. They do not tell you where this warehouse is. This means you are entirely beholden to their limited calendar of available delivery times. You cannot access your own possessions when you want to. And they deliver to a limited range of zip codes that is only visible online as a long paragraph of digits —not a helpful map. Trying to schedule my delivery, I found out my new apartment, which is easily accessible on the MTA Metro-North, was not “in their service range.” I had to pay for them to deliver to a third-party moving company, who I then had to pay for a full regular move. This was another massive unplanned expense on top of the additional storage fees from their first quote to me. I should also note they missed their 3-hour delivery window, which was first thing in the morning so I had planned my whole day prior around it.
3. CUSTOMER SERVICE. As you can imagine, I was in a terrible bind trying to figure out how logistically manage this move without spending a fortune. They do not have anyone you can call. Their only phone number leads to a voicemail box. They prefer you ask questions through a text chat on their site where you receive generic form replies punctuated by the occasional “yes,” “no,” or “let me see”. Never before have I seen a company try so hard to avoid speaking with its customers, which felt unbelievably disrespectful given the position their misleading information had put me in.
I am giving them two stars rather than one because, despite the tremendous expense and inconvenience, they did manage to keep my belongings in good condition, and I don’t want to sound unfair or prejudicial in my assessment of this service. Still, I would strongly encourage anyone to use other services, especially if there is any possibility you will need a delivery out of the city. I have had much better experiences with Dorm2Dorm as a student and then Manhattan Mini Storage.

Hello,
We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you.
We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team.
Sincerely,The Clutter Team
Reviewed Aug. 28, 2022
Please please do not use Clutter. Everyone I know who has used this company, had an experience similar to mine. From getting your belongings into storage, the up charges and removing your items from storage, Clutter is a nightmare. I will be writing the Better Business Bureau about their practices, my lost items and broken belongings. For two months of storage, Clutter charged me more than $2,500, lost my belongings and broke my stuff. Truly, a scam.
Customer Service - firstly, to speak to someone at Clutter via phone, you have to wait 4 business days. Yes, 4 business days! Even if you have a time sensitive issue, doesn’t matter! And sometimes even after 4 days, they simply won’t call you. Clutter insists that you can speak to a representative via their “chat” feature online. But it is a glorified chat bot. No actual help. I don’t know how they can treat customers this way.
Getting Items into Storage - They use a special “technology” to estimate how much space you need, but it is really a money grab. For example, they calculated the size of my couch and insisted that the size of the couch cushions (which ordinarily lay inside the couch) would need to be calculated separately. Meaning, according to Clutter, my 72 inch couch miraculously requires a 144 inches to be stored. This is just an example. Clutter used this method with every item I put in storage. So, regardless of how much stuff you have, Clutter will do anything to “upgrade you” to a larger storage room. Which is an astronomical cost. Additionally, the movers are paid by the hour and took nearly 5 hours to move a studio apartment. Several times, I found the movers watching TikTok on their phones, instead of moving my furniture.
Getting items out of storage - I arranged a 3rd party moving company to get my items out of storage. I was moving across the country. I set up an appointment with Clutter weeks in advance. The night before my appointment, Clutter informs me that they lost several items and that my movers could only pick up some of my storage. The lost items should be “picked up at another time.” No additional information on this. Can’t reach anyone at Clutter to ask how I can retrieve my belongings. Can’t ask who is paying for the second moving van since I’m moving across the country. Oh and this doesn’t mention how Clutter broke my belongings in storage. Truly, they are a nightmare. Avoid at all costs.

Hello,
We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company.
As a result, our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution.
We hope to fully solve this issue in a quick and fair manner.
Thank you. The Clutter Team
Updated review: Aug. 24, 2022
We have been able to resolve this issue and our items are being returned. I think this company is developing a needed and useful service, they just need to work out the kinks. Everything was really smooth and easy up until my son missed the delivery truck. We fully accept his mistake and have no problem paying the missed delivery fee.
Original Review: Aug. 23, 2022
We used Clutter to store my son's dorm essentials over the summer. He accidently slept through his alarm and missed the delivery truck. He had just traveled on the red eye from the west coast to the east coast so it was a understandable accident. Clutter has a fee for the missed appointment which we are happy to pay. The problem is now they will not let us pick up his items. He has to wait 3 weeks for the next available online appointment. I have had to purchase all new bedding and essentials as he cannot wait for 3 weeks. I understand if they cannot deliver it, but I do not understand why he cannot go pick it up. It is only a few bins of items. It would be very simple for them to leave it in an office, away from their general warehouse. Do NOT use this service for items you need access to.
Reviewed Aug. 23, 2022
We've been their customers for 2.5 years now. We signed up with them with the promise of them delivering all our items "free of charge" when we want to close our account. We recently got an email saying they decided to charge us for moving all our stuff unless we move our stuff within a month. I really don't understand how they can do such a big change with a such short notice. Reached out to their customer service, they basically said we can do whatever we want.
BEWARE, they have the right to change any promotion they are giving you during sign-up!!!!!! I am now stuck with them because I am in a different state and cannot move my stuff before they change their policy, because they only gave 1 month notice. I have to pay at least $600 to move my stuff out. This is not fair way to do business, I really wish I just rented a regular storage back then. Stay away!

Hi Sedef,
We apologize you've had a negative experience. Rate adjustments are standard industry practice. Clutter gives all customer's a 30 day notice before any rate adjustments take place. We understand this does not meet your expectations, but we can confirm we have explained all operational options.
Thank you,The Clutter Team
Reviewed Aug. 17, 2022
AVOID THIS COMPANY AT ALL COSTS!!! I hired Make Space (predecessor to Clutter) back in July 2020, middle of the pandemic as I was not sure if I would be staying in NYC. My experience with their pick up and packing was decent and normal for what NYC standards are with moving companies. I was paying 220ish a month for what would be about a studio apartment. I finally settled and decided to move to Texas in which I contacted what is now Clutter which has been a nightmare the last few months.
1. First of all I had a hard time finding my account and items as they didn't provide an easy way to make this process from Make Space to Clutter. 2. Then I receive a change of policy on their charges which increase my monthly to 280ish. 3. I called in May to try to retrieve my items and SURPRISE! I am not able to do so myself nor they allow to get a UHAUL or so close to their site - they ask for a "meeting point" to deliver my things that way they can charge you at least $79 for truck service and between $20-25 per item delivered. 4. Finally after circling around a way for them to try to charge me their delivering fees, they mentioned I could hire a professional moving company to retrieve the items from their warehouse.
All above was back in May 2022, finally TODAY I was finally able to get to the point of hiring a moving company to pick up my things - I try contacting them to schedule the appointment (which also their phone is no longer working so only fast communication is by chat, email or phone which can take up to 48 hrs to get a call from them - I used Chat) and this is what happens: 1. According to Lizzel, since July 28th 2022 they changed their policy and now they do not allow professional movers to enter their warehouse and my only option is to get my stuff again delivered to some middle point and get charged around $1k for that.
After reading all reviews now I am even doubting they have my stuff in warehouse so I ask for visual proof and the customer service lady tells me "You have an access to your online portal Cristina" to which I replied that those pictures were from 2020 and I needed current photos of my things in their warehouse and they can only confirm verbally. At this point I am considering just letting my things go but I am worried as I have personal paperwork and information that might get into the wrong hands. All of this CLUTTER does not care!!!
This is a fraudulent company, which uses your personal belongings to gut out of you anything they can. DO NOT TRUST, they will change their policy as they seem convenient. Has anyone considered filing a lawsuit? It seems they are just taking advantage of working professionals that needed temporary storage and definitely took advantage of Covid situation. I am so frustrated now for their lack of tact and just destroyed to think I will loose my memories from my 7 years living in New York.

Hi Cristina,
We understand your concerns, and have offered all the operational solutions that are available at this time. While we understand this does not fully meet your expectations, we can confirm we have explained and/or exhausted operational options.
Thank you,The Clutter Team
Reviewed Aug. 15, 2022
First, they are expensive per square foot of storage and they will change your monthly fee without notice. Second and worse, they are VERY CARELESS with your property. Between picking my items, storing them for 13 months and delivering them back to me, THEY BROKE 5 OF ITEMS AND LOST 2. I have paid Clutter more than $6000 in fees I didn't complain, just paid my bill. Now I am left with my most important pieces broken and unusable.
The cost to replace the antique mirror (one of a kind), fix the legs snapped legs on a wood credenza (they don't even have the broken legs so I can attempt to have them fixed), fix the bent leg and shelf on a stainless steel credenza, and all the legs on a teak side table is about $9000. I filled out all the claims on these items only to have a nice customer service rep tell me the MAXIMUM COVERAGE IS $2500. Then they rejected the biggest repair because they felt the item as already damaged even though the before pictures show it standing in the original condition. Full transparency someone put contact cement on one of the legs when it was at my ex's place, not sure why.
Then along comes Grace, the supervisor but only after I called and texted the company's CEO. Grace explained that it's not their policy to compensate for any damage to items they deem to have existing damage. She offered me an additional $1100 dollars (a total of $2500) to remedy all the damage. Grace won't have a real conversation with you, she is trained to recite the company's policies regardless of what is in front of her eyes. Nice one Grace.
Imagine you take your car to the carwash, they do a circle check, note a scratch on the bumper and wash the car. Then the guy bringing it around loses control and smashes into a wall. He props himself up then says, "Sorry but we can't pay for the damage because there was a scratch on your bumper before." The insurance coverage seems reasonable enough when you get it for an additional $25 per month - What reputable company would break or lose more than that? We've all put things in storage before, when was the last time you had this much damage to anything?
On the day of the return two young guys showed up, they were lost, THEY COULD BARELY LIFT MY COUCH, which arrived with a broken leg (and not included above because I had my handy man fix it. Their demeanor was "oh yeah, this is really poorly packed no wonder it was broken, we'd get fired for packing like this. Oh sorry yeah that was broken, not sure what happened." (Clutter does all the packing for those of you that don't know). For a nice cherry on top, my WOOD FLOORS WERE NOTICEABLY SCRATCHED in 3 different places. And the Claims department has rejected 2 of 3 claims, citing that it should all be covered by the first approved claim ($100). The whole service is picking up your stuff, storing your stuff and returning your stuff the same why they got it. It's not difficult, but apparently it is. THEY HAD NO IDEA WHERE ANY OF THE HARDWARE was for any of the items that they took apart.
At the same time Clutter showed up, I had another moving company deliver some other items from my previous home. They were pro, they had tools, and didn't leave a single scratch on anything. They were so pro. STAY AWAY FROM CLUTTER, the THE ONLY THING THIS DISRUPTOR IS DISRUPTING IS YOUR PROPERTY AND YOUR WALLET - there isn't a single pro in this business, it's nearly impossible to get anyone from Claims on the phone. (You have to call Ari the CEO) I have numerous emails about the same thing only to get a boiler plate emails telling me there are no guarantees that anything will be made right. There are three important lessons learned from this experience, one - do your homework, read the reviews. Two - read the fine print on the contract there's always fine print. And three PICK ANY COMPANY BUT THIS ONE for moving and storage.

Hi A,
We apologize you were involved in a claim, for privacy reasons we cannot discuss the details of your claim. Publicly we can confirm it was assessed according to the protection plan. You are welcome to review the correspondence we provided and contact us if you have any additional questions.
Thank you,The Clutter Team
Reviewed Aug. 11, 2022
DO NOT USE THIS COMPANY! My son who is in graduate school was moving from his apartment to another apartment. He first called this company and they told him that his move would be two hours at $175 per hour. My son had packed all his boxes and it would not have even taken 2 hours since the distance was less than a mile. From the beginning the two people who were supposed to be professional movers were not at all professional. They said they first had to take pictures of all items but they did not take the first item until an hour into the move! My son sent an email to the company about 30 min into the process to raise objections and explain that they were not moving!
Instead of $375 original quote, the company charged my credit card $712 for additional hours. My son called and emailed over and over again and finally the company agreed to refund $80 which I have not even seen! This company misrepresents the charges to get the customer and then cheats them. I will not only dispute the charges with my credit card company but I am thinking of suing them and get punitive damages for fraud.

Hi Marjan,
We apologize that we are not able to fully satisfy your concern. For privacy purposes, we cannot discuss the resolution that was provided but can confirm that we did complete a full review.
Thank you,The Clutter Team
Reviewed July 28, 2022
They find ways to charge you and get away with it. When I first booked clutter, I spoke with someone on the phone who said the way I had my items going into storage was fine and I didn’t have to do anything. It was a bunch of clothes and shoes in garbage bags. When the movers got there, they had to put everything in boxes; which they did of course for an extra fee for the boxes and labor charge. Annoying. The movers then explained to me how I can get anything I want out of my storage at no charge. The only way to get it is for them to bring it back to me. They cannot let you go to the warehouse and pick it up yourself. So I was like well that’s convenient.
Fast forward to 2 months later and I want some things out and to put different stuff in since I’m locked into a 8 month commitment. They tell me it’s a charge per item to return back to me and charge per item to put into storage. LOL. What a joke. So I empty my storage to get everything returned back and I schedule an appointment for Saturday. Mind you this costs upwards of $300 JUST TO GET MY STUFF OUT OF STORAGE. So I suddenly need to change the appointment from Saturday to Friday, and the reschedule button won’t let me complete the change. So I try to chat with customer service, I end up getting kicked out of the chat over and over.
I email them and get an email back saying I need to log in to my account and reschedule the appointment that way. When I sent screenshots of the reschedule button not working. Hello? Are you dumb?? I literally just said and screenshot and emailed about that being EXACTLY MY PROBLEM. So now I’m stuck with this Saturday appointment because the Friday one is no longer available and IF I were to cancel it today, I’ll get charged another $100 for canceling. Terrible business. Don’t use them, they’ll scam you out of more and more money just because they can. It’s like they hold your stuff hostage unless you pay whatever fees they make up to “keep up with the changing market” such a terrible business. Especially since people like me who obviously don’t have space and need storage are most likely not in the best financial position. I have two kids and take care of them alone and I’ve paid over $700 in the last two months for a stupid storage. Smh.

Hi Carla,
We understand your concerns. After review, we confirmed we have communicated accurate pricing and storage information during and after booking your appointments. Since you selected the 8 month commitment, the early cancellation fees are valid. Additionally, our appointments are first come, first serve, so we could not accommodate changing your appointment 3 days in advance. We understand your concerns, and had offered all the operational solutions that were available. While we understand this does not fully meet your expectations, we can confirm we have explained/exhausted all operational options.
Thank you,The Clutter Team
Reviewed July 20, 2022
I put my apartment contents in storage with MakeSpace in 2021 and had a very positive experience. The company was taken over by Clutter, the monthly price increased, and now that I am trying to take my items out of storage, it is truly impossible to coordinate with Clutter. The only practical solution (although with an exorbitant price) is to have your items delivered in their service area. Since I am no longer planning to move back to DC, this is impossible and every alternative plan I make goes in circles with lack of responses from Clutter, conflicting information, or insane pricing. I literally feel trapped. I can't even confirm the zip codes of their service area and every question takes days to receive a response. I work internationally and do not have months to eventually access my personal items after hours and hours of follow up. I cannot overemphasize my frustration and disappointment and urge others to not use this service.

Hi Julia, We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team. Sincerely, The Clutter Team
Reviewed July 17, 2022
Stole/broke over 10k in my belongings and refused to replace/return it because it’s their policy. Their own delivery drivers told me they saw more of my stuff in storage they need to bring and they refuse to return. Unless you want to have your stuff stolen, gone through, or broke. Never use them.

Hi Joseph, We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team. Sincerely, The Clutter Team
Reviewed July 16, 2022
I paid approximately $16 monthly to store two small bins of paper documents for four years with Makespace. After every billing cycle, I would receive a confirmation email of my payment. For the first two months that Clutter operated, my billing was the same and I continued to receive payment confirmations. Then my bill went up to $107 monthly and I no longer received the email confirmations of payment. I didn't notice that I was overpaying for three months as a result. Initially, my bank reversed the charges. Then after a lot of back and forth with their shady customer service, I was told that they would reverse the charges if I cancelled the bank investigation/claim. I ended up cancelling the claim (which cannot be restarted as a result) and now Clutter says the money cannot be refunded because of their payment processor. Ridiculous.
Here is my advice: Clutter is essentially in the real estate business; think of them as slumlords, the worst of the worst. They will hold your possessions ransom while they pile on charges and weasel every penny they can, referring to cryptic policies and basic shenanigans. In addition, a weaselly company like that you should assume has no regard for your possessions. If you end up getting your stuff back damaged or infested with black mold, etc., they will find a way to charge you extra.

Hi Chris, We truly apologize for the negative experience you’ve had, and we’d like to connect with you to try and resolve this issue for you. We were unable to locate your account based on your information here, so please send us a message through your account portal to get in touch with the Trust & Safety Team. Sincerely, The Clutter Team
Reviewed July 14, 2022
Clutter purchased Make Space storage where my furniture was located. They damaged over $12k of furniture. I was told by the onsite manager of Clutter that most of the Make Space customers had damage and that Clutter was going to pay for damage out of a fund that was created at purchase. My leather couch arrived with bleached cushions and dining room table was broken. They offered me $300 if I would go online and state my issues were resolved. I refused to do this. Beware, don't use Clutter for storage. Read other reviews, they have horrible customer service and damaged goods. I wasn't a year of monthly fees to receive furniture unusable.

Hi Pat,
We understand you're unsatisfied with the claim decision. However, your items were handled by third-party movers. We have reached out to try to offer a resolution, and we would like to improve your experience with us.
Thank you,The Clutter Team
Clutter Company Information
- Company Name:
- Clutter
- Website:
- www.clutter.com
