Clutter Reviews

• Their customer service often promises follow-up by email and never does.

If you absolutely must use them, don’t store anything valuable and pay for extra insurance if you’re packing your own boxes. Otherwise, you’re gambling with your belongings.

I had movers with me that had to wait around with me. This process could have been so simple but it wasn’t. It unconvinced me and my movers. And let me finish up by saying that despite Nov 10th being my last day to store my belongings - Clutter charged me for the FULL month of November. One would think that I would be charged a prorated amount.

On several occasions I tried to have Clutter come pick up my belongings from the local storage and add them to my belongings at Clutter. There was always an issue, so getting my belongs to one place never happened. I ended up paying an additional $1500 ( 5 months) for the local storage company. Then when it was time to move my things out of storage I incurred an additional charge of $500 from my long distance moving company because I had two separate pickup locations. Also, Clutter charges you if you have a moving service pick up your things from them $450. Stay away from this company. Just go with a local service. Again, moving is stressful but Clutter will have you clutching your chest and on the ground shaving a massive heart attack.

Original Review: Oct. 24, 2025

The cost of services/storage may be low, but you get what you pay for!!!. Several items were damaged in storage, and their policy provides little coverage, and of course home insurance deductibles are too high, making it almost impossible to recoup your losses. Nearly all our dishware was broken, which they wouldn't reimburse us for, claiming that they couldn't be responsible for what we packed, though these boxes were clearly marked DELICATE/FRAGILE. YET, items clutter packed, including a lamp, were damaged and they would not cover the damages (their policy of course).

ORIGINAL REVIEW: If I could give this place a zero I would. Unfortunately I can't. If you value your furniture etc for storage do not and I repeat do not use this company! I will be reporting them to the BBB as well as any other places I can and getting a lawyer! My items were in storage for approximately 4 years. When delivery was set up to move into my newly renovated home, not only did they come in and run out the door (I looked for them and could not find them, they left their movng blankets on my furniture). My bed frame was delivered without the parts that went into the storage unit. They damaged my front door, my walls all scratched up and my daughter's new flooring has a deep scratch from the front door all the way to the bed where they placed it.

My plate set had 8 plates. I have 3 that are not broken out of the 8. I provided images for the damaged flooring as well as an estimate from our contractor who came and saw the damage and wrote an estimate. They reviewed it and denied the estimate. I did not sign anything prior to delivery as well as when they finished but they were quick to charge my card illegally without my consent and signatures. The list goes on and on with how negligent they are with handling your personal items as well as your home. Absolutely disgusting company

Most of our kitchen items were damaged: coffee machine parts missing and broken, smoothie machine broken, even the metal slow cooker dented, and all the glassware shattered. Even our clothes were damaged, as they seemed to have stacked heavy items on top. They completely ignored “fragile” labels. Overall, very disappointing experience, quick to take your items, but careless and unresponsive when it matters most. I DO NOT RECOMMEND this company!!

I informed Clutter of this serious issue, including providing proof of the mismatched codes, and even contacted the CEO directly. There has been no response and no accountability. They have lost important family heirlooms and expensive furniture, yet continue to hide behind policy language rather than take responsibility for their own system failures. A QR system is supposed to create accuracy and transparency, but in Clutter’s case, it creates confusion, negligence, and loss. Bottom line: Clutter’s tracking system is broken, and their leadership refuses to address it. If you value your belongings, do not use this company.

You can imagine my emotional state. Please be aware that the actual Clutter mover on the day of re-delivery told me that Clutter loose boxes all the time. I have contacted customer services, who looked for my box for a minute, and went ahead and provided a $40 resolution for an entire missing box (with family photos that are 30 years old and much more) and $50 for the damaged dresser. Nothing for the missing yellow gold and diamonds. Customer services provided some pre-framed stupid sentences without real support. I will go ahead and file a small claim court. This is so far the worst experience of my life. If, after my experience, you still wish to use Clutter, you must purchase insurance (so it's not an affordable solution anymore) since they will surely lose/steal or misplace your items.

Then when it was time to get my items out of storage, there were no delivery dates OR pick-up dates until 2 weeks after I needed my items out of storage. They literally hold your items hostage. You can't even go and pick them up from the storage facility on your own terms. The waitlist never clears either so now I'm going to have to buy temporary replacements for some of my items while they keep my duffels hostage.

Another incredibly stupid and frustrating part about taking your items out of storage is that they don't let you see available dates for either pick-up or delivery at the same time. As in, you have to select the service you want BEFORE you can see the available dates. This led me to be on the waitlist for delivery before deciding to cancel my appointment to see if there were any earlier dates available for pick-up, and then realising that there were no earlier dates meaning I had just given up my position on the waitlist for no reason. Asked customer service over phone and chat to see if they could tell me what dates were available for pick-up (since I was on the waitlist for delivery) and they said they couldn't tell. Basically, the customer service people can see exactly what the user can see on their own account, essentially making them completely useless.

I contacted customer service via their chat function AND via phone, and they were extremely unhelpful and offered no solution or compromise whatsoever. For any other people with international phone numbers (like so many people have, especially international college students like myself), clutter doesn't allow you to attach it to your account so instead I had to ask a friend to be the main point of contact for all of my appointments. I also spoke to customer service about this and again, they did absolutely nothing.

This is quite the ramble, but in conclusion, DO NOT USE CLUTTER. I've never seen a storage place that holds your items hostage like they do. And honestly, I have 6 things in storage, so if they wanted to actually help me out by letting me pick up my items they could. Clutter says that they value their customers, but clearly they don't. I will not be using this service again and will be actively discouraging people from using it.

Larger furniture wasn't spared either -- my dresser, TV stand, carpet, and coffee table all came back broken. And several items were never delivered at all, including part of my bed frame, a dresser, a bar stool, and a storage box. When I tried to get answers, I spent hours on the phone with customer service. I was promised a refund but never received it. Instead, I was ignored and brushed off while they tried to deny responsibility entirely. This company is negligent, dishonest, and unprofessional. They ruined my things, wasted my time, and showed zero accountability. IF YOU CARE ABOUT YOUR BELONGINGS, DO NOT USE CLUTTER!!!!

Offered us $1 per lb. which is about $200 for $20,000 of missing items. They are trying to sweep their corporate mistakes as lost items and get away with the cheapest method which is crooked and they should own up to it, I guarantee our items are in the warehouse. This is a systematic problem with their people and what is getting inputted and loaded into trucks every day and whoever is checking the items is not doing a good job. RUN as FAST AS YOU CAN FROM CLUTTER AND ANY OTHER COMPANY THEY MERGE WITH.

I have no calls registered on my phone or any voicemails proving that their moving team arrived. I also have a driveway camera and have no video of their team arriving at any time on the scheduled date. There is a gate box with a doorbell that was never rung. There are actually no (legal or otherwise) parking spaces available on the road at the bottom of our driveway, so there is no way their team was parked at my home address. We are the only driveway on our entire street that is big enough for a UPS truck to pull up and turnaround. There is no video of their team arriving in my driveway. No one ever knocked or range the doorbell (another camera) on the door either.

Incredibly disappointed and let down. It has now been almost a week since the delivery and I’m finding new issues (e.g., the TV console was packed whole, but delivered back in pieces with many items missing meaning it can no longer be assembled). Still waiting to hear but will never go with Clutter again.

From the very beginning, things went wrong. When they first came to collect my items, the movers stopped for lunch before even arriving to my home. That delay meant they could not finish the job in one day, forcing me to take another day off from work to wait for them to return. Then, when they finally did get everything loaded, they packed so inefficiently that I was charged for two trucks, even though the first truck was not even full.

I later filed a claim for compensation for the damages. Clutter only compensated me for some of the items, claiming that other damages were not their fault because I had prepacked certain things, like my plates. The plates were intact and securely wrapped in moving paper when they picked them up, so there is no doubt in my mind the damage happened because of how they handled them. They simply refused to take responsibility. And to top it all off, they left behind a mess at my home, lunch trash, packing debris, and moving blankets. I had to clean it all up myself. This company feels like a scam. They waste your time, overcharge you, damage your property, and then find ways to avoid paying for it. I will never use Clutter again and I strongly recommend that no one trust them with their belongings.

June- we booked the move out and pick up for my daughter’s items. Clutter arrived however, when they started packing up the truck, they informed my daughter that she was the second pick up of the day and they wouldn’t have room for all of her stuff because the first pick up of the day had too much stuff. This was 2 days before her apartment lease was up. The movers told my daughter she had to choose at least 6 items to not send in the truck because they didn’t have room (we FaceTimed with her and there was plenty of room left in the truck).

The movers shoved things in and broke an item. They came to pick up the items in the afternoon. They told us it was impossible to get another truck that day but if we waited and called clutter that they might be able to get another truck sometime in the next 2 weeks or so but they couldn’t guarantee it. We tried to call everyone including managers, customer service etc and spent HOURS on the phone trying to deal with it. All the customer service representatives were in India and couldn’t get in touch with anyone but told us a manager would call us back in 48 hours (they never did call). My husband ended up driving down to her apartment to pick up the remaining 10 items they couldn’t fit in the truck and we stored them at home all summer.

For the next week I tried calling customer service, filed a claim, but not a single person called me back. Each time I was assured that a customer service manager would call me back within 48 hours. A week later they called back and told me that again they would try to pick up the remaining items in the next 2 weeks or so if they could find an appointment. (Her lease was up and we were home so it was over and not dealt with)

Fast forward to today. Move in day! Everything shoukd go right. NOPE. Come to find out that Clutter LOST 6 items (because apparently they don’t store each persons stuff in their own storage unit but in a bulk warehouse ). I called customer service who told me that her items were put lost, but were misplaced somewhere in their warehouse and they might be able to find them in their next week or so and we coukd schedule another delivery if they were found. Now I know you are thinking.. ok it could be small things. NOPE. Clutter LOST my daughters 85 inch 6 drawer HUGE dresser. They LOST the glass shelves for her 72 inch entertainment center. They LOST 5 large boxes including all of her decor items, her kitchen items, her large indoor kitchen grill, her panini maker, and her bathroom items.

Customer service will not call us and told us to file a claim. Fortunately we paid insurance. Unfortunately we only got insured for $1000 of the total purchase. In hindsight sight I should have paid for the $2500 insurance since that’s what we lost. I mean who would have thought they would lose a DRESSER! So now we wait another 5-7 days to see what happens. In the meantime, she has moved into her apartment and is working a full time job and now needs to take off another day in the event that they find her furniture to have it delivered. If not then we need to replace all the lost items and hire task rabbit to come move it in and put the dresser together.

Do yourself a favor and DO NOT USE CLUTTER. WORST EXPERIENCE I HAVE EVRR HAD. lol Apparently customer has a no supervisor policy and have a no supervisor at all. They have zero US support once you book the appointment and they transfer your call to India (I’m not assuming this. They told me they were in India).

I have been trying to deal with a human for months. I called today the sales team to ask questions and was told “clutter has a no supervisor policy” then they transferred me to a call center in India and they told me a customer supervisor would call me back within 1-2 hours, he would check on the availability of a supervisor, he can’t find a supervisor that is available, a supervisor will call me back within 24-48 hours,and then said a customer supervisor will call me back after “some amount of time”.

I asked when my items would be located. They told me to file a claim which I did yesterday. Then they said it would take 24-48 hours to review it. Then they said 5-7 days. Then they said they will find it in “some amount of time”. I asked who the CEO of the company was and where the head quarters were located. I was told they can’t tell me the CEO and only that the headquarters are “somewhere in North America” but they can’t give out any information. I wish I read reviews and never used this company. I am betting that in writing this I will never get my items or compensation. Seriously Clutter has caused myself and my child so much anxiety.

First, their communication is abysmal. I had to chase them down multiple times to confirm basic logistics. On the day of the move, the team arrived late and completely unprepared. They didn’t bring the proper packing materials, they moved at a snail’s pace, and treated my belongings like they were hauling garbage. Several items were damaged or lost entirely, including furniture that now has visible scratches and dents — and zero accountability from their side.

What’s worse, the pricing is deliberately deceptive. They quote you a reasonable rate, then nickel-and-dime you with hidden fees, extended time charges, and nonsense service add-ons. By the end, I was charged nearly double the estimate. Their “storage” option is equally sketchy. It’s impossible to access your own items without jumping through hoops, and when I finally had my things returned, boxes were crushed and poorly re-packed. It felt like my belongings had been tossed around a warehouse with zero care. I rarely write reviews this harsh, but Clutter is hands-down the worst moving experience I’ve ever had. Do yourself a favor — hire literally anyone else.

I hired Clutter again before leaving the country for a sabbatical. They showed up with only two movers for a large move, took long breaks, and couldn't complete the job. Despite offering to pay extra to hire or overtime more help, I was told that wasn't allowed and I'd need to reschedule--an impossible option, as I was flying out and giving up my apartment the next day.

I ended up spending $1,000 out of pocket to move everything to a storage unit the very next day (finished 3 hours before my flight) so Clutter could pick it up from there, which they had agreed to. I left detailed instructions, made myself reachable internationally (phone, text, email, whatsapp, facetime, even my second phone), and got confirmation that I didn't need to be onsite. No one contacted me the day of pickup, yet I was charged a $200 cancellation fee. When I called to dispute it, they claimed they tried to reach me (they didn't) and refused to refund anything.

The second attempt wasn't better. I appointed a family member as the point of contact and again confirmed that no one needed to be onsite. On the day of pickup, Clutter claimed they didn't have the gate code, lock combo, or unit number--we provided this over the phone. They were successfully and had even already opened the unit but then suddenly changed course and demanded someone be there physically or else they would cancel and I would be charged $200 again. I spoke to customer service while this was occurring and they said my two other separate colleagues were wrong, we need someone there now.

My family member had to rush over and ended up helping move the items himself because the movers were essentially doing nothing. After weeks of stress, disorganization, poor communication, and unhelpful customer service (outsourced and seemingly disconnected), my belongings were finally stored. But the emotional toll, wasted time, and hidden costs were staggering.