All My Sons Moving & Storage Reviews
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About All My Sons Moving & Storage
All My Sons specializes in local and long-distance moves across the United States. Through a network of locations, the company offers a variety of services, including packing, unpacking, next-day cleanup and temporary storage options.
Pros & Cons
- Available the same or next day
- Free packing options
- White-glove moving services
- No instant quote tool
- Some services vary by state
All My Sons Moving & Storage Reviews
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Reviewed Oct. 18, 2024
This company is slick. Stay away. I have to say my movers did a good job. They were polite, efficient and took care with my items, but the way this company does its pricing is very deceiving. During my first call I was told $159/hour for 2 guys plus travel time of 1 hour at $159 and yes, they will safely pack all my belongings. Second call is where it gets sketchy. They confirm everything and then say they can package things nicely since I was storing them in my barn and that packing material would be extra. Told them I didn't need them packaged for the barn and I guess that's where the misunderstanding comes in. YOU PAY FOR THE PACKING MATERIAL GOING IN THE TRUCK. I moved 5 items, only 4 were wrapped. Charged me $150 for packing material.
On top of that they slide in a 14% fuel surcharge in the subsequent EMAIL! Paid $650 to move 2 dressers (waist high, no mirror), 1 grandfather clock, 1 tall glass curio and a banged up table for 4 that didn't require any wrapping. They brought the pieces to the second location, 20 minutes away and put them in the barn, no need to be unwrapped since I paid for the wrapping. Neither location had stairs involved. And they will hard sell you for insurance that has an unknown deductible. No thank you. Would not use again.
Reviewed Oct. 15, 2024
DO NOT BOOK THEM! The movers themselves were hard-working, however the office was terrible. I originally called to get a quote and was quoted under $1K. I let the rep know I was going to search around and also pull a loan for a little above that amount to give me some cushion. I then received a text with a discount so I signed up and paid my $100 deposit. After that, I didn't receive a confirmation email or text, 2 days before my move I texted the number back that sent me a 10% off deal and said "I haven't heard anything about my move." Another rep called me going through the quote again. They get you by insinuating that the quote is all your expenses within the quote but they sneak in a lot of extra fees.
The truck driver I had immediately came in my home going on about how much more there was to move so I asked if they could just move heavy items and what they could to stay in the budget but the driver spent most of the time going on about my amount of boxes rather than actually moving, then when the move was done and I got my amount which ended up being an additional $500 over my original quote the office manager was saying things to me like, "Do you hear yourself, we said a ballpark quote, you should have known it would be more expensive," and "You are not comprehending correctly" and was outright rude. This company will upcharge you tremendously, they also lie saying if you leave a positive review that's how the movers get their tips.
I asked the movers and they said the company does not tip them, this is their scam to get good reviews. I honestly wish I could hire just the movers and dump this company in the trash. As a single mom, I really have to be cautious of my budget and the fact that they had no problem at all upcharging me then belittling me on the phone shows how manipulative they are and how they gaslight you into paying more money.
Reviewed Oct. 9, 2024
The day before my move (end of June) I received a call from All My Sons during which it was determined three movers/packers would be needed. The time estimated to pack my entire kitchen, two closets and move those boxes as well as the boxes from the rest of the two-bedroom apartment, including a deep freezer, would be approximately six hours. I felt that was ridiculously optimistic and decided I'd be happy if it took ten or even 12. I stayed with the moving crew long enough to point out what all needed done then went to my new place to start unpacking what I'd moved previously. Ten hours later the moving crew showed up. I was ecstatic.
I paid the bill and the 26-foot truck was unpacked. We finished I asked where my deep freezer was. The crew leader told me they could not fit it in the truck. I moved all my things in a 26-foot truck, including that deep freezer, so that made no sense, but it was a long day. I wasn't in the mood to argue. The next day I made arrangements for a friend to move the deep freezer and drove to my apartment to meet the friend. When I walked into my apartment it was immediately apparent that they crew only packed one kitchen cupboard. In addition, of the boxes I had packed were left sitting on the kitchen floor. I can't imagine what the crew was doing for ten hours but packing they were not.
I phoned All My Sons and a second move was scheduled for July 3. I was told that I would only have to pay for one hour of travel time since I'd already paid for the packing that wasn't done. However, once they knew crew was at my home the details were changed. In order to get the balance (or most of, because the box they left the first time they also left the second time) of my things unloaded I had to pay another $1300 dollars!
In addition to the bait-and-switch tactics the company refused to refund me for things I didn't receive (i.e. 2 mattress boxes, 2 mirror covers, packing supplies - I supplied my own - and a few other smaller things). I've talked with the office on three separate occasions but as of this writing (Oct.) their promises to refund me for the items I didn't not use, and the extra time the movers padded the second move with, still hasn't occurred. Don't use this company.
Reviewed Oct. 8, 2024
I hired All My Sons to move my house less than two miles. They quoted a price that I found acceptable. Three young men showed on moving day and worked quickly. The move was completed, and I thought things went well; then there was a request for tips. I paid a generous tip (my choice) and thought we had finally finished. I then discovered a damage to my dining table (I was informed that I would need to file a claim). Later I discovered a less than 1 year old, 75-inch tv screen was damaged beyond salvage. Claims were filed and I was awarded $175 for $1500-2000 in damages caused by All My Sons moving. The only recourse left to me was to contact The Texas Department of Transportation as an appeal. I would need representation to file the appeal. It ended being a terrible experience by a disingenuous company. I regret hiring them wholly!
Reviewed Oct. 8, 2024
I was/am very upset with our moving experience. At the beginning of the move the movers asked me if I wanted extra insurance for the coverage of any broken items, I agreed. I paid the extra $175.00. As the move progressed they accidentally broken my 80” lg smart tv. My wife and I bought it 1.5 years ago and was barley used. Like new is an understatement. The process of this claim was a nightmare to say the least. I sent over forms for the claim 3 different times to not get any calls back from this company for me to check to see if they even got it. But after a month of going through that they undercut the pay out for the item. They said “depreciation” of the item and this is what we will pay out. Well here’s the thing - I paid for services and insurance that you guys say will cover any and all broken items and they won’t even replace the tv they have broken! This will be the last time we use your service and you people should be ashamed of yourselves for not taking care of a customer whose property you broke.
Reviewed Oct. 7, 2024
Daniel M and Juan P helped me move right before the hurricane. They were extremely quick, everything was done in a few hours on the same day. All items were packed and unpacked by them. Would definitely recommend to anyone without any hesitation.
Reviewed Oct. 6, 2024
Joshua, Hector, and Savannah were absolutely wonderful! They were so fast and handled everything with care! We will definitely recommend them to our friends and family! Thank you for taking such great care of us!
Reviewed Oct. 6, 2024
Thank you to George, Andrew & Stephen for a fast, efficient move. Price was gratefully below estimate and guys did a great job. I was very satisfied with this company and would highly recommend. Thank you again.
Reviewed Oct. 4, 2024
Morganlee ** and his partner were very professional and friendly. They took great care of my furniture and wrapped everything quickly. They had a great attitude the entire time. I recommend this moving company.
Reviewed Oct. 2, 2024
I hired All My Sons to move belongings out of my home in August. In the process, they damaged the ceiling in my living room by stepping through the attic floor while trying to angle a couch downstairs, even though I specifically told them not to move the couch downstairs if it would't fit and that I would take it apart for them. They didn't even ask permission to enter the attic. If they'd told me they wanted to enter the attic, I would not have allowed them access for this very reason. The representative I spoke with on the phone confirmed that no movers are supposed to enter a home's attic.
Six weeks later, I'm still waiting for reimbursement for the repairs done to my home. They quickly allowed me to file a claim, but the contact numbers provided weren't operational. After weeks of waiting and sending emails with no reply, I had to pay for the repairs out of my own pocket. They have offered me two settlements, neither of which come close to the amount needed to repair the ceiling. I provided them a quote for the work, and they have still only offered me half the amount of the repair. My claims officer is completely unresponsive and it's obvious they're ignoring me and hoping I accept an amount that's less than they owe. I've already filed a complaint with the Better Business Bureau, and I'm looking at my legal options with the state attorney general and personal legal counsel. This is an extremely shady and untrustworthy business that will not make their mistakes right. Avoid at all costs.
Reviewed Oct. 2, 2024
All My Sons provided an exceptional moving experience. Dan and his crew were highly professional, efficient, and courteous throughout the entire process. They handled our belongings with care and ensured everything arrived safely. Dan's leadership was evident in their organized approach and attention to detail. Overall, it was a positive and stress-free moving day thanks to their outstanding service.
Reviewed Oct. 2, 2024
I had to move out of my home recently and decided to call my local moving companies. When I called All My Sons I was treated with professionals. Both the office staff, Daniel M and the crew from start to finish were excellent. I will definitely be recommending this company to all those I know that need to move soon. Thanks all my sons!
Reviewed Oct. 2, 2024
Daniel M & Juan **! Highly recommend this moving team. On time, ahead of schedule, took great care of my stuff. Placed furniture wherever needed. Would recommend the Daniel M & Juan team! Ask for them when scheduling your next move.
Reviewed Oct. 1, 2024
Morgan ** and his crew provided a phenomenal experience from start to finish. They were super professional, absolutely timely and operated with an overall positive demeanor during what would normally be an extremely stressful experience. (Moving, lol). Sam ** also provided an excellent concierge service up front and was available around the clock for any questions I had upfront. I would absolutely recommend future use!
Reviewed Oct. 1, 2024
Movers were great. They were respectable, fast, and great at their jobs. They were also very friendly and made the moving process smooth and comfortable. I would highly recommend them to anyone and would definitely use them again!
Reviewed Oct. 1, 2024
Joshua and Sam did an Awesome Job. Very professional and left no mess. The only problem I have was I was told it's by the hour and instead I was charged for 2 hours when I only used one. Not the mover's fault whatsoever. Thank Josh and Sam. 5 stars to you guys.
Reviewed Sept. 30, 2024
Amazing service!!!! Marco was very helpful! And everyone was kind and helpful!! We recommend 100%. Everything was in perfect shape and done in. Everything was well taken care of. We are super grateful for this team. We couldn’t have done it without them.
Reviewed Sept. 30, 2024
I was supposed to move out of my apartment on Saturday, 9/28/24, my birthday. So I hired the moving company All My Sons. Used them to move in this apartment back in March of 2023. They gave me an ETA between 11-2 and told me they would call me when the movers were on the way. I said, "Okay, thank you," and gave them my 100-dollar deposit. Come moving day, after I had already packed up my whole apartment, come 2 pm, hadn't heard from them. So, I figured okay, maybe due to hurricane Helene and the damage it had done to NC, I figured they were running a bit behind. I'll give them till 3 pm and then I'll call. 3 pm, still hadn't heard from them.
I called them, spoke to someone named Brandon, who was very rude and no sympathy about the situation at all. Asked what the status was on the ETA of the movers, and once he spoke to his drivers, he came back on the phone to tell me that since I was their 2nd appt of the day, and they usually try to get to their 2nd appt of the day by 2 pm. However, due to the hurricane, they were short-staffed and running behind. So since they hadn't gotten to me by 2 pm, they just wasn't coming that day. I was like, "Wait, what!?! You aren't coming?" And no one called to tell me this, nor offer any other solutions? How do you as a company, after I had just hired them, just say, "Oh, yeah, we aren't moving you today." I was like, "Umm no. Unacceptable. Refund my 100 dollars and cancel my appt. I'll find someone else." Needless to say, I won't be using them again, that's for sure.
Reviewed Sept. 29, 2024
Very professional did a great job moving all the furniture from the 2nd floor to the 2rd floor. Jay and Tyler were great movers, highly recommend them if you can get them. Thank you for helping us move.
Reviewed Sept. 26, 2024
This company was great! They went above and beyond. Great job, Robert, Wedkency, Gregory, Amable. You guys were incredible! Couldn't have asked for a better team. From beginning to end they did a great job.
Reviewed Sept. 25, 2024
Kareem and Shawn did a great job! In and out in a few hours, and did a great awesome job on wrapping all the big items. Would definitely recommend these guys. Had smiles on their faces the whole time.
Reviewed Sept. 25, 2024
These guys got paid to come out and tell me why they couldn’t move the stuff I needed Them to. Made all the excuses to not work. Go find a company that does what they say in their name. These guys are chumps. Would NEVER recommend.
Reviewed Sept. 25, 2024
Moving is always stressful. This experience started out incredibly stressful due to my ex not bringing the keys to the storage unit the morning of the move. However, Pedro, Chris, and Vince showed up and immediately calmed me down. They chatted with me as they worked and made the moving experience the best I’ve ever had. I’m so thankful for them, their kindness, and professionalism. I will always use All My Sons and refer friends and family to them as well. Thank you for making moving day more enjoyable!
Reviewed Sept. 23, 2024
The move went well, very pleased with the two movers. Only negative is All My Sons employed what seems to be a small scam on the cost. They ask for pmt upon arrival at the destination before unloading based upon their estimate of the unloading time. Assume they want to avoid someone not paying after delivery. They over estimated the time by 30 minutes, and the promised refund credit was never received despite three notifications from me. No responses to my requests/notices. I don't think I would use them again if they insisted on the same payment process. The move was for my mother and if the company is ok with ripping off a 93 year old then why would you want to use them?
Reviewed Sept. 18, 2024
These guys did a great job. Highly recommend them. Definitely will be using this service again. They were extremely professional and courteous. They were very quick and efficient. They did their job effortlessly. Excellent job Marquis **, Benson, Jevon!
Reviewed Sept. 17, 2024
Trevor and Bliss were very helpful. Arrived in a timely manner. Moved all items safely and efficiently. No items were damaged. They were both very nice and helpful. I really appreciate the help they provided today.
Reviewed Sept. 16, 2024
Kareem, William and Robert Were amazing while moving our company today. Everything worked flawlessly. Nothing got damaged and all was in a timely manner. I will recommend these guys in the future on all my moving. They were very courteous and respectful during the move as well. It was hot in southwest Florida, and they never complained either. They did not track in dirt or mud on the carpet. They were very courteous. We fed them lunch and supplied them with beverages throughout the day to show them our appreciation. We are thoroughly impressed a company. Thank you.
Reviewed Sept. 16, 2024
Kareem, Robert and William, this guys help us to move our office and I will definitely hired them can. They did great job, take care of all our furniture. We are really happy about how our moves went. They help us with caring everything and they provide some boxes and tape that we need it. Great. We really recommend them. Thank you.
Reviewed Sept. 16, 2024
I agree with the other reviewer that says Nick is a liar and a thief. Was NOT being honest about pricing and I felt like I was being deceived. Called back and tried to the Sonny who assured me he was the manager but he was lying too. If he IS the manager he’s awful. Kept talking over with me and arguing with me. Don’t use these guys. They are liars.
Reviewed Sept. 15, 2024
We will definitely recommend “All my sons moving company”. We had a great experience with Robert T. and William B. They were very careful in handling our furniture with care. They were respectable, helpful and friendly from beginning to end. We had a call from the Ops manager Dave that morning to make sure everything was ok. Kudos to Robert and William. We will definitely use this company again. I had use this company 10 years ago and had a great experience then.
Lawrence & Susie
Reviewed Sept. 15, 2024
Both Jason and Treavor did fantastic on the move. Really appreciate them. They both helped me out and did a phenomenal job with bringing all my furniture to my apartment. Both of them really deserve a raise.
Reviewed Sept. 15, 2024
Morgan Lee **, and his crew were very efficient and nice! Would recommend to use them. Everything was delivered and moved in a timely manner. They were also very fast and funny. They were a good crew.
Reviewed Sept. 15, 2024
Morgan ** and team were amazing for our move from New Braunfels. Super friendly and professional. They were really easy to communicate with throughout the whole process and took extra special care of all our stuff.
Reviewed Sept. 14, 2024
Kareem and Oleksandr did an amazing job helping us move. They were kind and efficient and made the moving process seamless. They were so easy to work with and very careful. I will definitely be using them if we move again.
Reviewed Sept. 14, 2024
Kareem and Oleksandr were amazing! They showed up on time, they were professional, they were efficient, they were careful, they were strong, they were everything you would want in a mover. We never felt pressured to have things a certain way and they worked with us in our own particular circumstances. There were a lot of things that I was 100% sure they were going to struggle with, but I would turn around and it was already on the truck. Will definitely be using them again.
Reviewed Sept. 13, 2024
Trevor **, Gamble, and Levi were an excellent team! They were very polite, friendly, and worked fast. Our apartment was on the third floor and the move was on one of the hottest days of this week and even with that they exceeded our expectations. From the start of the day they were on time and very communicative about the whole process. They handled our household goods, furniture, and fragile items with care. They took the time to ask us where we wanted specific items to go and got done in a timely manner. Thank you Trevor, Levi, and Gamble, and All My Sons for an easy move!!
Reviewed Sept. 13, 2024
If you are in need of great movers, I recommend Tyrant & Oleksandr. They took their time with me and did their due diligence in making sure that I the move was secure. They made sure to communicate with me during the entire process and answered any questions I had, as well as having extremely friendly staff, excellent service. They gave me peace of mind during a difficult time in my life. Thank you.
Reviewed Sept. 13, 2024
I cannot say enough about Gregory C, JB and Latreal on their professionalism and the speed of my move. My belongings were packed and delivered with perfection. I highly recommend this team! 100 stars.
Reviewed Sept. 13, 2024
Tyrant and the crew were great! They took care of my belongings and worked efficiently. The team gave a call when they were 20 minutes out to give a heads up they were on their way. They were well organized.
Reviewed Sept. 13, 2024
I’ve never written a negative review so it has taken a lot to make me write this one, and I would give it no stars if I could. Our experience was not good from the beginning and ended in a horrible, outrageous situation. We just needed labor to pack our boxes and furniture into a UPack trailer in our driveway. It is only me (19) and my mom living in our house, so we needed help with more heavy furniture and boxes, thinking a professional company could do an expert job at packing our things. We were sooooo wrong.
The initial call with a guy from the call center was nice. He told me ALL packing materials (shrink wrap, blankets, bags for mattresses, etc) would be included. I asked if that still stands since it is a one way move so far away and he assured me it would still be free. “That’s why so many people love us!” were his exact words. We got quoted $199 an hour, and in that same initial call I was told our estimated time would be 2-3 hours MAX. “Our team is extremely professional and efficient, wasting no time!” he said.
A couple days before the date scheduled for moving labor, Keith called us and took inventory of EVERYTHING in our house. My mom was on the phone going room to room telling him every item as I listened. She did not forget anything as she was in each room at that time. He also clarified that they would not provide any packing materials and they would all be an additional charge. We were a bit upset but understood, we just didn’t like being misled. Due to this we rented blankets at Uhaul (they said we needed 50 bankets, yet they only used 15????? Were things not packed right or do they not know how many blankets are needed per move? Either way it is a red flag)
Before the movers arrived, we rolled and taped up every rug, took apart each bed frame and shelving units. We had boxes organized from heavy to light. The only thing we did not take apart was the futon, as it was put into our house without a problem and nothing was said to us that it could be a problem. We are not the professionals but did everything we could with our knowledge.
Three guys arrived at our house to move our furniture. They didn’t leave the truck until 9:07 (we got charged from 9 am). They came out slowly to the trailer which I had opened. I’m quite strong but could not alone get the ramp down without possibly hurting myself. They took 10 minutes just to get the ramp down with me explaining to them how it is supposed to go as they stared at it.
We explained to them how the truck needs to be packed to the top because with Upack you get charged per foot you use and UPack asks to fill it to the roof, as well as the wooden bulk-head door needing to be installed upright to lock in our things at the end. We shouldn’t even have to explain this to professional movers, but we did just to be clear, although our words turned out to be useless.
They started moving boxes and my mom and I also moved boxes and furniture out into the driveway like crazy. We got everything out of our garage, kitchen, dining room, and most from our living and office room. We didn’t even have that many boxes so we brought out lots of furniture, shelving from the basement, and more ourselves. We were out of breath and tired but still did it, as we wanted the job to get done in two hours and thought our efforts would help with that. Instead, it seemed like the moving guys just worked slower as we worked faster.
After we had moved everything out that we could manage, we had to wait as they, slow as molasses, wrapped furniture (some extremely poorly) into the truck. We waited inside getting some personal things done, thinking they had a handle on things. Finally, we hadn’t seen anyone in a long time and there came loud crashes from upstairs. My mom went up and saw them trying to dissamble her antique wooden headboard that was not heavy. If only I had known I could have brought it down myself, and taking it apart would have broken it. This took them at least 30 minutes to get down.
We waited and heard more crashing around. I went upstairs and they were standing around wondering what to do with the futon frame as our money went out the window. I said it was brought in put together, thinking they could manage to bring it down in one piece. I was stuck upstairs for over an hour as they tried to get it down the stairs, arguing with each other and scratching our floors, banisters, and freshly painted stairs. I finally said they could take it apart if they needed to, I just thought they could get it down themselves. They took one piece off and got it out the door easily, although it took them a long time. This entire time one mover sat in the truck having nothing to do. I brought one mattress down with help from a mover and one down myself, as well as three pieces of heavy furniture in the time it took them to bring one piece out, sick of the time being wasted.
At this point so much time had been wasted, almost 2 hours, of JUST the futon. I could have taken it apart if I had only been aware that it could be a problem. We went out and saw the truck. There is a good six feet of room from the top of our belongings to the roof of the truck where we had said our items needed to be packed to. We could have easily saved hundreds of dollars if it had been packed properly and taken up about 18 feet, and that is being generous. They said they couldn’t have done it any better without things breaking, yet it looked like half of our light items were near the bottom being crushed.
Furniture was lopsided and almost looked like it had been thrown in. One of our TV’s that we had said needed to be wrapped and packed in a special box was sitting at the edge of the trailer with NOTHING around it. The bulkhead door was wedged between items so that if we took it out, other items would have toppled over from the dilapidated packing design. We had also been told items would be secured every 3 feet so bought our own straps. Not ONE item was strapped except at the very end and that was already on the truck.
We were told at this point we had to pay. My mom and I were, understandably, already stressed. She wanted to talk to someone about so much of our time being wasted and our property being damaged inside our home. In addition to the stair damage, they scratched our floor throughout the entire house, gashes through trim where furniture smacked into it, and dents in the walls. The first guy she talked to said she would have to pay the amount no matter how unsatisfactory anything was. She got angrier and so did the man. I do not know his name. I saw her getting upset and heard his hostile tone so took the phone.
I was told we should have known that the futon was a complicated item. We were told we should have taken it apart. We were told that we didn’t know anything about moving even though we’ve moved several times in a few years and couldn’t complain about their work if we hadn’t done it ourselves, even though we had for a lot of items.
Soon after speaking I was transferred to Keith, the so-called manager, who immediately seemed angry. I also work in customer service so had a kind tone at first, explaining our situation and why we were upset. At this point we were more upset at the total cost and forgot to even mention the absolutely abhorrent packing job done in the trailer. We were told the team was “A1, the best we have”. If this is the best they have I wonder how completely useless and incompetent the rest of their teams are.
Keith offered me 50 dollars back which I appreciated, but that was not even CLOSE to the price we were intially quoted, nor did it account for our stress, damage, and poor packing. My mom talked to him and then realized our price at this point, for four hours of just labor, would be $1200. We both kind of screamed, we were expecting to only pay $500 for everything with this service. Keith and my mom talked. She was explaining herself, of course in a heated tone which all customer service people should understand in this stressful situation, (moving itself, even with a GOOD company, is stressful), and she was interrupted and talked to in a degrading way.
My mom said she would give him a bad review and tell her story to whoever she could if he couldn’t do anything to make this moment better. He then said he was taking the $50 back and if we argued with him longer he would add more money to our total. He was screaming at her over the phone and berating her behavoir, claiming she had threatened him and he would not take this. The fact he was screaming at a daughter and her mother over an issue that was HIS fault not OURS is unforgivable. Customer service my a$$. Does no one know how to treat people with any decency or respect?
Our total was from 9am to 1:30, yet it was 1:10 at this time and all packing was done. My mom got very upset by him saying this, and I too, but I was scared of even more money being added to our total. I took the phone and began sobbing from stress and sleep deprivation of preparing for this day so it could take a little time as possible. Keith offered 100 dollars off and said he couldn’t do more than that. He then asked for card for payment for yet another time, not even trying to be nice or considerate. After we gave him our card he said “have a lovely day” and hung up. Our truck driver came the next morning and saw the state of our things. He become angry FOR us (what a nice feeling to finally be supported and understood. Seems like it’s not hard to have common decency toward another human). He called AMS for the corporate number but it was too early.
Our experience was an absolute nightmare. WE were the ones threatened, belittled, and bullied by those we thought would at least have a little consideration. None of the problems associated with this were in the least OUR fault, and yet we were not only charged an ungodly amount but blamed for these problems. I know this company has good reviews, but please don’t listen to them. I don’t know why we had the worst experience imaginable but we did and NOTHING was done to make it better.
Keith at All My Sons should get re-trained on how to speak to customers without making them feel uneasy and threatened, as well as not becoming so angry so quickly. As women, we’ve dealt with angry men before and his tone made us feel extremely unsafe. If we were men would this have been different? No matter who we are we should be treated with respect after so many mistakes were made on their part. We should be compensated more than a measly $100 dollars after I’m sobbing uncontrollably over the phone. Please don’t use this company, it is not worth the possible trauma of this kind of a situation. Now we are worried that our items that we paid $1100 to be packed into a trailer will be damaged and we will have to pay even more.
Reviewed Sept. 13, 2024
Had a great experience with All My Sons the other day. The three men they sent to my house were polite, hardworking and overall pleasant to be around. They took great care of all of my things and made a stressful situation better.
Reviewed Sept. 12, 2024
We had a great experience with All my Sons Moving and Storage. Josh and Jett were efficient and careful with our household items when unloading. Super great service throughout the process. Our family would recommend 10/10 for any storage/moving.
Reviewed Sept. 12, 2024
Zach and Trey are like Shaq and Kobe in ‘01. Came in clutch just when I needed them and would highly recommend having both of these soldiers assist your future move ins or outs. Thank you Zach and Trey!
Reviewed Sept. 12, 2024
BE WARNED: the price they quote you over the phone will at minimum double if not triple if you don’t pay close attention to their slick words. The movers themselves are good but the company are masters of the rip off once they have your belongings. The hidden and made up fees that double at minimum your quoted cost.
Reviewed Sept. 10, 2024
Wouldn't honor their "Binding Quote". Broke half a dozen boxes of items and tried to shake me down for extra fees after the trucks were already loaded. They left behind almost 10% of the items on their original quote saying we were over the weight limit of the contract. Well if you send out one of your team members to measure and calculate what you are shipping and they are wrong who should pay for that mistake? Not the customer. If you don't know how to estimate shipping items get out of the shipping business.
Reviewed Sept. 10, 2024
Josh and crew were great, and professional. They showed up on time and got right to work. They were fast and careful. I would recommend them to anyone moving. I will definitely use them again in the future.
Reviewed Sept. 10, 2024
Christian and Jevon were awesome movers! Quick and efficient. They helped me with things without my asking and their customer service was topnotch. All My Sons is definitely the way to go if you need help moving!
Reviewed Sept. 10, 2024
I had a fantastic experience with All My Sons Moving, thanks to Isaac and Josh. They both did an outstanding job, handling everything with great care and professionalism. From the start, they made sure all of my belongings were safely packed, secured, and protected. Their attention to detail was impressive, ensuring that nothing was damaged during the move. On top of that, they worked quickly and efficiently, making the entire process smooth and stress-free. I was truly impressed with their level of expertise and customer service, and I highly recommend All My Sons Moving, especially Isaac and Josh, for anyone looking for a seamless and hassle-free move!
Reviewed Sept. 10, 2024
Had a great experience with Trevor and crew, very friendly, fast and effective, no damage to any goods and a fair price. Will absolutely reccomend to friends and family, and I will definitely use All My Sons again.
Reviewed Sept. 10, 2024
Earl did an amazing job today. Wrapped everything with ease and protection for my belongings. Will definitely recommend friends, family, coworkers. Can't say enough about this crew. Amazing. Amazing!!!!
Reviewed Sept. 8, 2024
I would like to know on how much to move from Las Vegas NV to Portland Oregon and storage tell I get in a 55plus senior citizen place. I'm 65 years old and disabled and live by myself. I'm in a one level apartment. I'm looking for a good deal on the prices.
Reviewed Sept. 6, 2024
Najei and Delonte did an amazing job moving out stuff from the house to an apartment. They were very professional and worked in a timely manner and I would recommend to anyone! If you ever need a quick move do this one. They got to me last minute and were accommodating and amazing!
Reviewed Sept. 6, 2024
Robert, Jonathan, Oleksandr, William were amazing. Great group. They moved us quickly and with no issues. They are very polite, very flexible and helping where we needed things to go. And let me know every step of the way what was going on.
Reviewed Sept. 6, 2024
All My Sons is by far the best moving company I have used. I have used 2 other companies and this one was the most professional, polite. And safe with all my belongings. They also were very transparent from the phone call to another call a few days prior to the move to the day of. Will definitely
Reviewed Sept. 6, 2024
All My Sons has been a monumental part of my life. Not only did they help me move twice but also helped my mother prepare for her move across the pond and given me employment. There is no limit to how family oriented we are here as a company and I love that
Reviewed Sept. 5, 2024
Miles' crew were very professional and friendly. Worked quickly and cleanly. They took good care of all of our belongings. We appreciate all of their help. I would recommend them to friends and family.
Reviewed Sept. 5, 2024
John and Earnest were the best. They arrived early and did a great job. I will call them again when I move - they are straightforward and do not try and upsell you in unnecessary things. They are honest and hard working. Great job - thank you so much.
Reviewed Sept. 4, 2024
Kelmy and Donald were great! They were punctual. They were professional. They made the moving process a lot easier and much much quicker. The guys who came to give me a quote were also very nice, overall nice company that does good work.
Reviewed Sept. 3, 2024
Our issue is not with the actual guys that did the move. Our first issue is we did a virtual walk through with their sales Guy, Dimitri to get a quote. We had a 5 bedroom, 4 full baths, etc house. When they came to move the house, the bottom line was the truck was too small. This created a major headache for us on finishing our move. Then during the move, we were told that they want to move all of the containers that we had to a central location in the new house not to the individual locations that we had written on all of the containers.
Upon unpacking we found they damaged the top of our brand new dryer. Once we hooked the dryer up there was something internally damaged on the dryer so the dryer was unusable. We filed what we thought was a insurance claim form only to find out that the form we filled out was an acceptance form on the claim. No one came out to look at the dryer. They are trying to give me $74 for a broken dryer. It will cost $150 just to get a service tech to come to the house. Because of all of these problems, we highly recommend that you find a different moving company. We are not letting them get away with this and are consulting an attorney.
Reviewed Sept. 2, 2024
Israel and Alex I. helped me with a long-distance move. They worked tirelessly and barely took a lunch break. They were polite and went above and beyond. They handled my property with care and moved quickly and efficiently. This is my third time using this company. I would highly recommend them. I appreciate that when I call someone always answers the phone. No pushing numbers or being placed on hold. The manager called during loading and unloading to be sure all was going well. This company definitely makes its customers top priority.
Reviewed Sept. 2, 2024
Great experience with Tracy, Donald, Kelmy, and Kelmy Jr. Fast and friendly. Moved #700 liberty safe into master bedroom closet. No issues at all and looks great. Thank you very much for your help on a holiday!
Reviewed Aug. 31, 2024
Tyrant and Chris ** did an awesome job! They were personable, friendly, and made sure to keep all of our furniture secure. They were also careful and mindful during the move and made it as easy on us as possible. Thank you!
Reviewed Aug. 31, 2024
Guys were great. Efficient careful and friendly. Awesome service. John ** & Oleksandr **. I would definitely rec using this company for the price it’s not bad. If you ever need help with moving call them.
Reviewed Aug. 31, 2024
All my sons is a Great company! Very professional, friendly, safe, cautious, reliable and very punctual. OLEKSANDR & JOHN ** were great movers. They did a great job moving in timely manner. Thank you!
Reviewed Aug. 31, 2024
Very professional. Came on time and worked hard being cautious with our furniture. John ** and Oleksander did a great job and were very friendly. Would recommend using All My Sons movers to other friends and family
Reviewed Aug. 30, 2024
Horrible Experience!! If you hire All My Sons BRING YOUR CHECKBOOK!!!! I was quoted $319. hr & a prorated hourly rate for my Mother's storage move. Only a two hour move ended up costing Over $1,300!! That's almost all of my Mom's fixed income! I confirmed the price with the operations manager 2x on the phone. That morning we were expecting 2 trucks & only 1 was provided. The cost was more than double than the agreed price. I had to pay with my credit card because the Manager threatened to take my belongings to his storage unit and charge me $200 per day until the balance was paid. The bill was so high due to HIDDEN FEES in the contract. Additional BOGUS FEES such as $30 material charge to tape a box corner.
They would also not allow my things off their truck until I had written my Credit Card info on a piece of paper for all 4 Movers to see and give my information to whoever is working at their office. A major security concern. I am still worried about credit card fraud. I wish I would have never called this company or trusted their Manager's online/ telephone quote. Very Untrustworthy Company. After reading the reviews, I see how lots of other customers were also scammed in the same manner. Lied to & given untruthful info regarding service fees.
Reviewed Aug. 30, 2024
Horrible company. Total ripoff with hidden charges. The movers were fine. But the company charges you for "drive time" from their office to your home, so that adds an hour to your charge for the full crew, so if you have a crew of 3 it adds $190 for them to drive to your home before any move has started. This was never explained to us. Then, we were charged nearly $100 for "moving supplies" which consisted of a little shrink wrap and a mattress bag. That's it. $100 for that! They also did a bait and switch on the initial price, trying to add $60 to the hourly charge when they called and said they could come earlier for our job due to their scheduling issues. DO NOT USE THESE GUYS.
Reviewed Aug. 29, 2024
Jake, Kelley, Jeff, Cameron, Xavier, Menelak were amazing! Showed up on time, worked efficiently and quickly. Took half the time alloted. Took care of our things. Very professional and mannerly. Top notch service!
Reviewed Aug. 29, 2024
I recently had the pleasure of using a moving company for my relocation, and I can't praise Oleksandr K, Sharby, and Corey P enough! These guys were absolutely fantastic. From the moment they arrived, their professionalism and skill were evident. They worked efficiently, moving my belongings quickly without a hitch. What truly set them apart was their friendly demeanor; they made the whole experience enjoyable, which can often be stressful. It was clear that they cared about doing a great job, and their teamwork was impressive. Overall, I had a wonderful moving experience thanks to Oleksandr, Sharby, and Corey. I highly recommend them to anyone looking to make a move!
Reviewed Aug. 28, 2024
Kareem, Jeremy B. Alex, Israel, Kency, Sharby and Tim. These guys were extremely polite, patient and very efficient. Couldn’t have had a better team. And they worked through a Florida storm. Thank you.
Reviewed Aug. 28, 2024
I am a disabled 73 year old man who served (1969-1975). On April 25th, 2024, I had a move scheduled with this company. At 4 AM I suffered a Diabetic episode that sent me to the hospital for 3 days. At 8:30 AM I talked to the driver and told him of my age and situation. "We will take great care of you," promised the driver. Once back at home, my wife told me the crew had turned my dresser upside down and ransacked it in front of her while laughing. An inventory revealed 22,000 worth of jewels, watches and Mantle BB cards gone! No one else had access or opportunity except the movers. I filed a claim and, talked to the adjuster once, and was then ignored for 60 days. I provided an inventory, photos, prices, Police Report, receipts and a sworn statement from my wife.
Adjuster denied my claim, saying I didn't prove anything, and it comes down to my word against theirs, and I should contact my home insurance, and maybe they can help me. I also reported that these two sexually harassed my 72 year old wife, destroyed my front porch and demanded $50 apiece for a 'tip.' Rude, bullying, elder abuse behavior causing major stress and physical problems. I also suffer from CHF, am a recent stage 4 Cancer survivor and can barely walk at this point. I've seen animals treated better than this. When I complained to 'management,' I was laughed at and ridiculed. BEWARE!
Reviewed Aug. 28, 2024
Tyrant, Corey, Greg b, gave me an excellent move. They are highly recommended. They are the best movers I’ve seen in a while. If I have any big moves I’ll make sure to ask for them. They were also very kind.
Reviewed Aug. 28, 2024
I would not recommend this company to anyone. First, at the origin, in Salt Lake City, I was quoted $1416 + materials for the loading of a trailer (not affiliated with AMS). That was $177/hr for 3 man crew and 8 hours. I knew it would take more than 8 hours, so I factored in a few more hours. When asked about materials, the response was for a 3 BR house, probably around $500. The crew showed up 4 hours late on the first day. They did work until 730pm, but their DOT time had run out and had to leave. They came back and finished the next day. Total of 14 hours, including drive time. That's $2478. Now, my bill was $5826. So, $3400 in materials?! I have yet to get an itemized receipt as I am still fighting.
On destination, I received a call this morning from the local All My Sons here in Virginia Beach. They have had me scheduled for a month and half now. I am 3 days out from delivery of my truck, and the local place calls me to let me know they will not be able to unload because my house is just across the state line in NC. They have had my address the entire time. And now they wait until 3 days before delivery to tell me. Very unprofessional people on both sides of the move. So it is not a local thing, it is a company thing.
Reviewed Aug. 28, 2024
I hired All My Sons 7/23/24 in Oregon to pack a POD to be moved to Illinois. When it was unpacked a month later by professional movers and packers "this is the worst packing job we have ever seen". Futon was broken/scratched/dented, 2 tables dented and scratched and one of the legs broken, 7 pictures uncovered and not packed at all just thrown in, a lamp destroyed, 2 wardrobe boxes with clothes just stuffed into it/not hanging, and a Queen mattress untied/loosely placed on top of everything making it almost impossible to open the POD once it arrived. I paid $1600 for these 3 men to ruin 50% of my things as there are too numerous to count other damages to detail. I will NEVER use or recommend them for anyone to use. Obviously VERY unprofessional.
Reviewed Aug. 28, 2024
Raul and Raydel were wonderful. They were fast and polite. I am glad with them and the company. They were working all the time and taking care all my stuffs. I will hire them again. Fully recommended.
Reviewed Aug. 27, 2024
If there was an option for zero stars, that is what they would get. My boyfriend booked this moving company one month in advance for the day before his apartment move-out date, paid the deposit, and thought everything was set. However, this company completely failed to schedule the move, leaving him scrambling at the last minute. Instead of taking responsibility, they offered to either reschedule or reimburse the deposit. No attempt was made to fix their mistake and he was forced to reschedule, incurring extra expenses as he had to pay the apartment complex for the additional days he had to wait.
When the new moving date finally arrived, he received a call that the driver had COVID and they wouldn't be available for additional 2 days with no alternate driver. Once again, there was no real effort to make things right--just another offer to reschedule or reimburse the deposit. When they were asked about reimbursing the apartment fees due to their delay, they refused.
This company is unreliable and unprofessional with a total lack of any sense of responsibility. Requesting their services actually incurred financial loss from apartment fees after putting my boyfriend off after they didn't bother to show up when booked well in advance, not to mention the unnecessary stress of scrambling to find anyone we knew who would be willing to help move as he was facing a move-out deadline that had already passed thanks to this company. Do yourself a favor and find a different moving company. We will never request this company's services again and strongly advise others to stay away.
And no one is fooled by the generic "response from the owner" to save face thanking us for "the opportunity to learn and improve" because this does not reflect your goal of "quality customer service and satisfaction" when clearly that is not happening. We can't speak to your "service" because you never showed up. If quality and satisfaction was your goal, we wouldn't have to resort to negative reviews to get your attention. We shouldn't have to be contacting you to "further discuss." You should have taken the initiative to correct your mistake when it occurred.
Reviewed Aug. 26, 2024
All My Sons Moving and Storage is amazing! Everything about this company from the top to the bottom. Trucks are clean. The movers are professional and the office staff is amazing. I couldn't ask for a better group of movers.
Reviewed Aug. 25, 2024
Absolutely THE WORST moving experience I've had in 15+ moves I've made in my life. Incompetent, inexperienced scrawny movers that damaged our $6,500 bed and other items (on this very small one bedroom move), as well as extensive wall damages while moving, and missing hardware to put the bed together. After numerous attempts to get them to reverse the moving expense, they offered us $220 in damage refund, and couldn't care less how damaging their awful and incompetent move affected our lives. DO NOT, I repeat DO NOT ever employ this company, as they do not care or bear any responsibility for the quality of service they offer.
Reviewed Aug. 25, 2024
I placed a 100.00 deposit for a move 3 weeks away. I then read the horrible reviews and canceled the next day. It's been a month and 4 calls and no refund of deposit as promised. The 4 people I spoke with over the phone all had a different story and all said they couldn't assist. They were all extremely rude and unhelpful. I was told my deposit is refundable as long as I canceled within 48 hours of scheduled move. I canceled 3 weeks ahead, yet no refund. Had to file a dispute with my credit card company.
Reviewed Aug. 23, 2024
Not a good experience. Everything sounded great when booking. They advised they provide shrink wrap so no need to take items from dressers. They didn’t advise you are charged for this. I was moving from a small 3/2 house with some outdoor furniture. I had everything boxed up. They estimated it would take the movers approximately 3 hours. It took them 7 hours to load. They still couldn’t get 3 items on the truck. We had to arrange to take them ourselves.
The day of unloading they collected upfront for the unloading and advised that is all I would be charged. I questioned regardless of the time it would take and they advised they were allowed more time to unload. They started around 10:45 am. At 1:33 pm they advised they were quitting at 1:45 and placed all the boxes on my back porch. I sent pics of two broken items that were clearly marked fragile. The box was crushed and placed upside down. It has been over a week and I have not heard anything back regarding the broken items. I would never book this company again. Absolutely I do not recommend. Check other options for movers.
Reviewed Aug. 19, 2024
All My Sons does an amazing job! They are thorough, offer great communication and are flexible with their scheduling time slots!! I would highly recommend and trust this company to move any family and friends of mine after my great experience with them and the awesome staff!
Reviewed Aug. 15, 2024
All My Sons gave me an afternoon time, around 11. They didn't show up until 5:00. The two movers they sent were very slow and unprofessional. My friends had to help them along by taking stuff to truck and wrapping up tvs and appliances. They knocked over my TV, laid my couch on the ground to talk on the phone, stood around in the truck for long lengths of time. I had to remind them how much it was costing me. It took 3 hours to load an essentially 1 bedroom apartment. At this time it was too late to unload. I had to meet them the next day to unload a few miles away. I was charged $1700 because of the time wasted. I was only reimbursed $295 after all of this. Completely ridiculous!!!
Reviewed Aug. 14, 2024
We shopped around to find the cheapest movers we could find. All the others quoted in the $259 per hour. I called 3 months prior to the move. I told him that I had a one bedroom apartment and a 10 x 10 storage unit with approximately 50 boxes. I asked for an approximate total for the move, but he stated that he could not give a quote, however, he again quoted $149 per hour.
Since this was the cheapest, we decided to go with them and paid a $100 deposit on 29 May 24. I called on many occasions to get and estimate but always got the same answer. The week before, I talked to Jason on 16 Jul to confirm the move and to get an approximate cost to the move. Again, I explained that we had a one bedroom apartment and a 10 x 10 storage room. He asked me if we had any items which needed special wrapping/protection. I told him that we had a 65 in TV and a dresser mirror. He quoted that the cost would be $1,020 - $1,200. I told him that we did not want to get any surprises so we confirmed the move for 22 Jul. On 22 July, we got a call that they did not have enough people to execute the move so we rescheduled to 24 July.
On 24 July, my wife met movers at the storage locker. My wife was shocked that the truck was so small. The lead mover stated that they were contracted to move the storage locker and a TV and dresser. He said that the cost was $199 per hour vice the quoted cost of $149. It was like a bomb was dropped on my wife. I called Jason and complained that this is not what we contracted for. He said that he would make it right. When they arrived at the apartment, they started loading the truck. Unfortunately, they only had a 26 ft truck and was not able to load all the items. The TV and patio furniture were left behind. We had to move the remaining items ourselves.
When we got to my new home, surprise, they quoted $1,900. Me and my wife exploded, especially my wife. They would not unload until we paid. Again, we talked to Jason about this but he would not budge. Classic example of bait and switch. The lead mover told us that they got us unloaded in under an hour $300 refund. I tried to call Jason 3 days in a row, leaving messages to call me back. He ignored my messages and never called. To this day, we still have not receive the refund. I highly recommend that you do not choose All My Sons to move your furniture. The management is dishonest and will scam you with a low quote and change it to a higher cost.
Reviewed Aug. 12, 2024
The moving crew was professional and kind (Deshawn and his teammate), but the office staff's service was highly disappointing. Initially, I was quoted a fair rate for one hour of moving, and was told it was a good deal that might increase soon, so I accepted. However, arranging the moving time proved frustrating. Despite multiple attempts to get confirmation and details, the staff was unresponsive and more focused on sending irrelevant messages about their customer service rather than providing the essential booking information.
After 2 days of follow-ups, I finally received the details. On the moving day, I was told the crew would arrive in the afternoon and would call 30 minutes before their arrival. When the time came, I still hadn’t heard from them, so I called the office. They informed me that the crew was on their way, that the manager Elijah would call me shortly, and that their estimated arrival time was 3:45 PM. No one ever called, but fortunately, I decided to head over early because the movers arrived sooner than expected.
To top it off, I was surprised by the final bill, which was double the quoted amount. They charged for both labor and travel time, which had not been disclosed initially. Although this information was sent via email, it was presented in a misleading way that suggested these charges were included. Overall, the communication was terrible, and I cannot recommend their services.
Reviewed Aug. 6, 2024
Let me make this short and brief: They lied to me about the following points:
2- If the job takes less than the quoted time, I won't pay the whole amount - The driver kept my furniture as hostage until I paid the full amount - and if I refused, he told me he would have taken it to their warehouse to store, until I pay the full amount.
3- The truck was too small for the project, and they left many items home.
4- The driver started to claim that the agent that I scheduled the work with was an idiot.5- They smashed my antique lamp, and kept it hidden behind a couch that I was to leave.
6- They smashed my bed in the wall, going through it.
7- they came without the right equipment to transport my baby grand piano - again claiming that their sales agent (Dmitri) is an idiot.
They are Very unprofessional, and they are liars.
Reviewed Aug. 3, 2024
I should have read the reviews before hiring them. While the staff that actually moves the items is very courteous, the staff in the Houston branch are very unprofessional. They don‘t have any etiquette to talk to a customer. They never mentioned during estimate process that besides the deposit, they will be taking payments during the pick and in the middle of the drop off. They haven’t even done with one truck out of the two, they threatened to leave with my remaining items, unless we pay right away. Instead of explaining the process which was not explained before, the manager in Houston branch started shouting on the phone and threatening to leave If we don’t pay now! Tried calling the guy who gave the estimate but he blocked my number. Would not recommend this company to anyone. Very unprofessional office staff.
Reviewed July 30, 2024
I do not recommend! The day of the move, they called at 7am and asked to reschedule the move from the afternoon session to the morning session. I rearranged my work schedule and then waited (over 7 hours) until 320pm for movers to arrive to begin the move. In the meantime, there was horrible, disorganized and rude communication between the managers, Anthony and Zac, myself and the movers. The movers went to the wrong address, somewhere in Batavia, Ohio which is roughly 30 minutes away. The movers damaged doors at both locations. The movers were very slow. I began moving things myself because it was taking so long. I was asked to sign paperwork in the middle of the move. They insisted on explaining what I was signing instead of allowing me to read the Terms and Conditions.
Zac and Anthony were both very unprofessional, disorganized and rude. They made multiple promises on arrival times that never happened. Overall, this was a very bad experience. I've used Two Men and A Truck twice before. Below is a link to their website which you can copy and paste, I would highly recommend Two Men and A Truck instead of All My Sons for your next move.
Reviewed July 30, 2024
They will quote you a lowball price then double it right before your move. 2 broken cabinets, ripped chair, cracked 85” TV. I only rcv’d $285 in damages because I didn’t take the 1k insurance on top of the already doubled price.
Reviewed July 26, 2024
I had the misfortune of using All My Sons last August. They sent too small a truck, an unqualified crew and damaged so much of my property its unbelievable! My door frames were damaged and my lower level stair well wall had a 15" gouge in the dry wall. The kids they sent as the crew either didn't know what they were doing or couldn't read. My 60" TV was not properly packed. Had I not scene them pick it up, they would have dropped it out the bottom of the box. There was no bottom on this carton. It was a 'wrap around'. Nothing was done to keep it in the box at the bottom. When lifted, the TV started sliding out of the bottom. They were stopped and made to secure it. No matter. TV went out to the truck were it was laid flat on the truck floor were they then placed several large framed paintings ON TOP OF THE TV! Their own carton said "Do NOT lay flat". TV never came back on. No fuzz, nothing.
A second truck had to come back a few days later to get what didn't fit in the first truck. It was then that I was informed that the original lead man was let go. I had ordered their largest truck. I had one BR set, one dining room set with china cabinet, two living room sets (two couches, one love seat, one recliner, one swivel chair and ottoman and three side tables.) One small desk and two file cabinets.
The rest of the load was boxes and misc. things like lamps. These geniuses loaded all the boxes first and had to leave three dining room chairs and the ottoman for the second truck. Took from 8am till 4pm to load, deliver and off load. Mileage was no more than 15. I had knee surgery in Aug. and hand surgery in Jan. so I was in no condition to fill out their claim forms in their so called claim time, even though I did call them. Could not fill out these forms online. Oh, and don't forget the pictures (they wanted hard copies). I will be contacting an attorney and the Better Business Bureau.
Reviewed July 26, 2024
Do not use this company. The movers were good, but they damaged some of my property, which I get can happen. However, the company refuses to pay for the damages even after I paid for their full coverage protection plan. Stay away from them.
Reviewed July 25, 2024
Dec 2014. Had used before to load pods and good crew but crew stole stuff then quit later that day right before Christmas: stole tools (left chest empty) plus whole box whole, misc stuff, broke open small safe and stole coins and silver spoons, stole 60 out of purse. Filed police report. Company would not cooperate with police.- Scared of publicity on reputation. Saw a 2 of them on the news that went on to harder crimes in KCMO. This was a short 5? Mile move in Overland Park. I am still bitter and feel violated. I have since moved out of the area. They don't screen their crews.
Reviewed July 23, 2024
This company was the worst moving company I have ever dealt with. The damage to my furniture is well over $1,000. They dropped a tv unit, stained my love seat, ripped a chair, broke the wheel off of my filing cabinet and left me with no compensation! I highly recommend you DO NOT use this company.
Reviewed July 20, 2024
All My Sons is a terrible moving company. They gave me a window of 11am to 4pm for pickup of furniture. They called me at 1pm that day to say they were on their way. Then 15mins later one of their managers named Alphonso called to say they read the list of moves wrong and that there was one more move before mine. Alphonso told me he would try to find another team to do yes move and would call me back. After an hour I'd still heard nothing so I called him back. He told me he found out 15mins before I called that there would not be a team of movers ready until 2:30pm.
By 4pm no one had called me or showed up. Called Alphonso, again, and he told me the movers would not arrive until almost 5pm. He also lied and said the movers had tried to call me 3 times, which they did not. He further lied and said that he kept informed on the movers, which he didn't do at I had to call him twice to find out what was going on. There were no missed calls on my phone. Kept me waiting all day. Lied to me about keeping me informed and their movers show up outside the promised window.
Reviewed July 18, 2024
My family used All My Sons Greensboro because we thought they were a trusted and reliable company. They damaged multiple items, scratched and dented the brand new wood floors, dented a fridge, and damaged a family heirloom upright piano on a small move from our downstairs floor to our garage so floors could be redone. Their movers admitted to causing the damage. My wife sent pictures and multiple quotes totaling approximately $4000 in damage they caused to them for reimbursement. They demanded she sign a non disclosure agreement in exchange for a few hundred dollars. A company offering hush money in exchange for not received truthful reviews is immoral, dishonest, and untrustworthy. Please be careful doing business with them, my family never will again unless they take responsibility for the damages they caused.
Reviewed July 17, 2024
I've worked with dozens of movers. Worst moving experience ever. I was quoted $2500 for my move and was charged over $4000 when we arrived. I did not add anything to the move or change addresses from the original quote. They packed my items and we still had several items damaged and one missing altogether. These items where family heirlooms but still had actual monetary value of thousand of dollars to replace (If they could be found at all). Their response was to offer me $75 (which was base on the weight of the items). This was an insult on top of being ripped off initially. I would avoid this business. There are many "professional" movers to choose from. This is not one of them.
Reviewed July 15, 2024
I'm in total shock. I used this company to move a single bedroom (not a one bedroom apartment a single room) and mini fridge for my daughter 3.8 miles in between apartments. Note it was a bedroom queen bed w/metal frame no head board, tall dresser night stand, 2 TV's, tall lamp, few lamps, a tall mirror and a TV stand. Plus a few misc. boxes of clothing and a misc kitchen box. NO OTHER FURNITURE! The total charge was just shy of $1,000!!! Yes you read that right. It is not a typo. In addition to the movers made my daughter very uncomfortable. I am just astonished! I moved all this furniture in a year ago and it took me and my husband two hours. How they claim it was over 5 hours is ridiculous. Buyer beware, they do not present as an honest company. Also my daughter gave her address which was correct, they showed up at a different address, not sure where but called mad, it was their error. STAY AWAY is my advise...
Reviewed July 13, 2024
BEWARE! Do not use them under any circumstances! $1287 for a 6 mile move for basically a bedroom set, recliner, kitchen table set, and exercise bike. (I'd already moved 6 car fulls worth of everything I could carry.) They did not bring working power tools and only one person could use the few tools they brought. The others watched while he tried to disassemble things. The movers were nice but they didn't have the needed tools and they couldn't fit my sofa or desk out the door (prior movers had gotten them to fit) so I will have to call a junk removal company to cut them up. (Update: they also didn't reassemble my storage bed correctly, broke a lamp, and damaged my floors.) Don't repeat my mistake. Use literally any other company.
Reviewed July 12, 2024
DO NOT CHOOSE AS YOUR MOVING COMPANY! They are completely unreliable as a company. Their truck broke down, kept all of my belongings for a day, and delivered the next evening. Absolutely unacceptable and their response was it was a freak accident and kept me liable for everything. Did not want to pay a single dollar towards their original fee, did not compensate in any way shape or form. They moved things from the broken down truck to another truck, chipping all of my furniture and broke two nightstands. Their response was it falls on me. Do not choose them, they are not a reliable company, rude representatives, completely awful experience with them.
Reviewed July 11, 2024
Quite a well put together scam. My wife called Cicely, you know, like the actress, at All My Sons Moving on Railhead Dr. to help us with a difficult move. Highest rated mover in DFW? Official mover of the Dallas Cowboys? Wish they could move Jerry back to Arkansas. She assured us that they were not the kind of company that takes advantage of their customers, then they did just that. We were moving from 10 acres to a housing development and they were picking up furniture at the house and two storage barns. They quoted us three guys at $189 an hour at 4 hours, $800 for the entire move. We had a phone conference the day before to explain the charges and times and we put down a hundred-dollar deposit for a June. I had a full week to prepare. Every box was labelled, furniture was already shrink wrapped and I started at 630a the day of to make sure that we would be ready at 8 to 845a.
Kishaun, Murlow and Callan show up almost 2 hours late. They were good kids but it was apparent that Kishaun was the brains. The first thing they do is ask if I have water. I do and I have snacks. I worked my butt off trying to help them but it became apparent that everything is predicated on taking as much time as possible. They were taking my shrink-wrapped furniture and covering it with moving blankets and shrinking it again. They wrapped the fridge and I mentioned multiple times that the fridge would not go out the door wrapped. Then we had to take it off after they ignored me.
What I planned as 90 minutes at the farm and 2 hours at the house quickly got out of hand. Kishaun made sure I knew that they did not get paid as much if they don’t get a five star review and all three mentioned multiple times that they were independent contractors who had nothing to do with the pricing and policy. How convenient. We finish at the farm and we head to the house and they stop and get lunch, which did not bother me in the least. It was hot and they were earning it.
They show, they open the truck, and Kishaun heads in to get my pound of flesh. He’s explaining that the company is doing some things that he does not agree with and he hits me with $1900. $277 for a fuel surcharge and a $328 travel time expensive, none of which was mentioned in the conference and we were moving exactly 11 miles from the farm. $189 is charged for supplies, shrink wrap and tape and it was 95 percent my supplies. I ask about an invoice, printed receipts that have everything you are charging me for. No can do, Bossman. I told them that was not going to happen. I briefly think about letting them take everything we own and seeing just how big a fight I can get into but the voice of reason steps in.
My wife calls and talks to Brad W, who is the coldest, rudest human being on the planet, and it is quickly apparent that he could care less. His boss, Carlos is worse, and he is apparently on his ladies' time constantly, not my words, his employees. I look outside and the other two are sitting on the back of the truck and there goes their independent contractor story. A $2500 security deposit and first month’s rent has us scrambling for a card with room on it to pay their ransom demand. Kishaun reads the card number to Brad and Brad gets a confirmation number. He does that so you can’t stop the payment on the card after they leave. They wait until it's late, you’re tired and you just want it to go away. Like I said, a well put together scam.
After we paid, they could not get out of there fast enough, slamming everything in the garage. Kishaun even thanked me for being so patient. This entire exchange would make a great expose for Texas Monthly or Dallas Observer. On the bright side, I got three free padded moving blankets when they were in such a hurry to leave, they forgot to unwrap them. I also kept the three crisp one-hundred-dollar bills that I intended on tipping the crew with. I guess they weren’t crisp after I sweated on them all day. Brad, if you want the blankets back, I’ll sell them to you for cost plus a fuel fee and travel time and before you have the girls in the office write a well-crafted “Warm Regards” reply and a phone number that no one answers, save your effort. You’re only going to get me once, but the world is full of people to take advantage of. No, my friends, I cannot endorse the way these thieves do business. Please don't give them the time of day.
Reviewed July 10, 2024
We hired All My Sons South Raleigh for a local move from one home to another. The move started poorly. One of the drivers backed into the gutter and damaged the front porch exterior. The damage was not severe, but our home buyers were closing in just a couple of weeks. I was told it would be taken care of. Towards the end of removing all of our belongings, they scratched the hardwood floors in 2 locations. I provided photos, estimates, everything requested in the claim. My request for reimbursement for the damages they caused was $1938.14. (Our total move cost $5k). Today I received a settlement offer for $450 from the claims office in Texas. I told them that was unacceptable and that it didn't even cover the cost of materials for both of the repairs. The claims person refused to budge stating he was following corporate policy.
I asked to escalate the issue or use whatever appeal process they have in place and he told me the offer was final and I have 15 days to accept or they will not pay anything! I called the South Raleigh office and they are calling to try and get the offer improved. I have opened a complaint against them with Better Business Bureau. I see a pattern of the company not paying the full value on damages even when a customer selects additional insurance or full valuation replacement, which I did. Do not use this company for moves. Check the BBB website for the complaints against them and their typical response - which is not providing a satisfactory resolution to the customer.
Reviewed July 1, 2024
Upon arrival at the pickup site, Martin was aggressive, threatening, and argumentative. But he was careful to not do that in front of others. He insisted they be paid overtime for anything over 8 hours, stated this move would take much longer to load than the quoted 5.5 hours, and said they would not unload the same day, etc.. All these statement contradicted what was in the the quote I signed. When they arrived at the drop-off location, he said I had to pay more or they would not unload. I questioned why the bill was for more. Martin said due to the hours worked. He said they used 9 hours to load and unload. I said my quote was for 11 hours so the bill should be less. He said I had to pay or they wouldn't unload. After I paid, three of the crew just left and did no unloading! Even after I had just paid for a crew of 6 to unload.
Reviewed June 27, 2024
As explained during my phone call to schedule the move I only had a few bulky/heavy items that needed to be moved while my hubby was out of town. I listed each item in that conversation and was told it would not take more than three hours to complete. After speaking with a few of their competitors I decided this was going to be a great option and proceeded.
First of all the two movers show up in a truck that was way larger than necessary. I had explained several times it wasn't going to be an entire household and just a few items so I was shocked to see them pull up in this truck that I think neither of them knew how to operate. As I watched them back into the driveway and then realized they were unable to lower the loading dock due to the size of the truck they then pulled the truck into the street. I got a bit panicked and asked myself if I made a mistake...Mind you...this is all on the clock so I am being charged for this...
As the two movers entered my home I proceeded to show them the exact pieces I wanted moved and immediately anticipated them to start hustling..no real sense of urgency or hustle. I was very specific in telling them our office desk had to be moved in two parts because of the size and weight. They had a real arrogance about them and did in fact take the desk apart but decided on re-assembling it, wrapping it up and moving it...I then told them again, it had to be taken apart to move due to size and weight. However they knew better than I and as they took the desk outside it snapped in half. I had to file a claim which was settled for $100. Again, they're on the clock for taking it apart, putting it back together and then standing outside looking at it after it broke so I am being charged for this...in addition to my husband working from home and not having a desk!
The few pieces of furniture I was moving were wrapped like it was made of gold, which took so much time! Why hadn't they cared this much when I asked to move the desk in two pieces? Again, all this wrapping took forever and I was getting annoyed because at this point we were approaching the three hour mark where I thought we'd be on the other side of this and unloading.
In the midst of my frustration the manager called to ask how it was going to which I said, "it is taking them forever and they just barely started loading the truck!". He said, "oh I will call them and ask them to move a little quicker". I said, "don't bother distracting them, they are already taking too long to move items that shouldn't have taken this long and talk to them when they get back to the yard!".
This move should not have taken SEVEN hours! I can list what they moved for me and it was absolutely shocking how long it took. I truly believe they milk that clock at an hourly rate. Had I known it was really going to take seven hours I would have waited for my husband to get home from business travel and done it ourselves. It was an exorbitant amount of money for what I had to deal with that day and the way they tinkered around wrapping stuff...it was too much!
Reviewed June 25, 2024
This company damaged some of my furniture and upon submitted a claim, they send me a DocuSign for a check for $138.00. Although I paid over $10,000 for the move, they said that they only reimburse based on weight and not value. Really??? Now I'm out of pocket for repairs on my own. I do not recommend this company. At all...
Reviewed June 25, 2024
This was the worst moving company I have ever encountered. It started out badly and just got worse. Underestimated size of truck necessary. It made it necessary for me to rent a smaller truck and 5 trips for a 1500 square foot house. They were hired to pack and move. They packed NOTHING. The thing that helped is that I had packed a good amount already. The crew they sent were not competent. No one really seemed to know what to do or how to do things. They did not use padding on the furniture and this resulted in damage to oak, maple, and cherry furnishings. They left random things in every room. Clocks they never packed. Cords and cables from a 65 inch TV they boxed in a box I provided. They left these on the floor instead of sticking them in the box with the TV. There are numerous examples of this.
They totally took fridge apart and proceeded to leave parts of it in the house. They damaged fridge because of this. When they attached the doors again, the right door starting falling off. Their office was contacted and I was told that there would not be anyone available until the following morning. During the actual move, I called the main office I was told not to assume there would be damage and that I could go through their customer service and file a claim. I paid for extra coverage and this was not honored.
Their customer service exists to stall you, aggravate you, and get you to give up because some guys in Texas use pictures to determine damage instead of having someone in the area come in to assess the situation. There is no real customer interaction or input. They don’t care how much it costs to repair things. There was damage in house which I was leaving from them. The whole company appears to put you on a telephone chain when you call to argue the case. No one cares. No one wants to listen to what it costs to repair damage they are responsible for. This was a 10 mile move. I had most of my possessions packed. This should have been easy. I would strongly recommend finding a different mover so you can avoid the nightmare I am embroiled in.