Life Line Screening Reviews

My husband used Lifeline Screening once in November 2024. In November 2025, we were charged again for $197 and when I called to find out why, they said we were on automatic renewal. We had never asked or wanted automatic renewal. When I said we weren't interested and wanted our money back, the woman went on and on about how wonderful they were and that we should keep using them. I told her we were not interested, again, and wanted out money back. She said she could cancel the automatic renewal but refused to give us our money back. Beware if you're going to use them because they probably set everyone up on automatic renewal without their knowledge or permission and you will never see your money refunded!! We will never use this company again!!!!

I don't have 0 star, option, otherwise It will be my rating for this business. I paid 159.00 for the screening. A month before they had App. I lost the booklet I got on the mail with the info, so I tried to find a confirmation email with no luck. Come to find out that I miss the appointment, now they want to charge me 50.00 in addition to the 159 that I had already paid. I wanted to give them a try. I could have the testing done thru my health insurance. I'm not giving them another dime. I hope they use the money I left them for someone in need. I doubt it, wishful thinking. I would never recommend this business to anyone. This is just that, another business.

Be careful of their cancellation policy. If for some reason, you decide to cancel, you don't get a refund. They will only issue a gift certificate. We tried to cancel because the same scans were less expensive at our local hospital, and were told there is a no refund policy. Gift cards only. We tried to cancel over a week in advance. It wasn't until we threatened to report them to the BBB and do a negative review on Google and other outlets, that they issued a refund. The squeaky wheel gets the oil. Happy they decided to do the right thing and refund our credit card.

They signed me up for a membership that I NEVER signed up for and they charged me several years at $197.00. I had to dispute the credit card charges with my CC company. They said I never had a membership but charged me anyway. They are a fraud. Over 1000 later sat on the phone waiting for 35 minutes for them to search their records and they finally came back with nothing to share. Cannot help me.

I was at the Lawrence location. I got there 20 minutes before my scheduled time. They told me not to eat before I come, so I did not eat breakfast or lunch. I have to cancelled other important appointment so I can meet the Lifeline appointment. They allowed me to register, about 15 minutes later, they asked me to fill a form and signed it, which I did. They then kept me waiting for 2 hours and afterward told me they cannot attend to me again today. I saw them attending to both ** people and ** people that came after me but they said they cannot attend to me. I was the only ** there at the time and I felt they simply discriminated against me. When I said they should refund my money because they broke the contract they had with me and I reject their counteroffer, they said, "Sorry, no refund."

Paperwork says it takes 60-90 minutes. What it should actually say is it takes 90 minutes to call you back for first test. Then you go back to waiting room after each test. This process took hours. Plan on this taking 1/2 day.

Do not give these people a deposit before your actual screening/test are performed. They don't tell you that in order for you to get your deposit back in the event that you no longer want their services even when you cancel within the 48 hr period. The cancellation has to be up to the exact minute. So for instance if my appointment was on January 15th @ 2 pm and I called on January 12th @ 2:01 pm they will not refund your deposit. I gave these people a $100 deposit and after being told by the Customer Service Rep. Shirley that I would in fact receive my deposit back although in the form of a Visa gift card my deposit was ultimately denied because of the reason mentioned above. In addition when I requested to speak to a supervisor I was told that someone would get back to me in 2-3 days. I'm still waiting for that call back. Life Line Screening stole my $.

I have received the Flyer multiple times and I am shocked about the reviews about Life line Screening! So disappointed about the reviews and especially about the responses. When you have to reply in private you are hiding something! There is a few guide lines to Bait and Switch lawsuit and this sounds like one of them.

$365 was charged to my CC last March for services rendered as I agreed. I was told then that I would be charged annually unless I cancelled or opted out. Went to the website, logged in and cannot find where to opt out and cancel. So I sent them email and no response. So I called and got transferred around until I was sent to memberships and then phone rang and rang and rang. Easy to give them your CC but extremely difficult to stop it. SO I had to put stop payment on my CC for different charges under two different names which is suspicious too. Seems like a planned way to keep taking your money.

I was scammed by this company. They signed me up to a membership so they could charge me each month after screening and performed tests I did not want as my primary physician already does these annually. They claimed I agreed to all the charges but that is 100% false. I have no idea if their screening is accurate but their business practices are unethical.

Do not let yourself be duped. Many doctors' opinions are split when it comes to the usefulness of these tests. They are conducted with portable equipment in makeshift locations. People complain about a lot of false positives. A false-positive can be very expensive, as it can send you down a rabbit-hole of hospital tests (real tests).

Life Line has offered to refund, so that takes care of my issue.

I prepaid for this service and went to the appointment. After waiting 30 I asked what was the problem and they said they were short of staff so it would be up to one hour longer. I couldn’t stay that long and agent said they couldn’t give refund onsite. After calling to get money back they give you the run around and say they aren’t authorized to call another number. Terrible customer service. Careful so they don’t cheat you too.

I saw the reviews about automatic billing, and I tossed the flyers away. I am a retired person, and watch my Pennies very closely. I also don’t want a program that I have to fight to cancel. Why does it need to be so difficult????

Never actually had the test. Got a flyer in the mail saying the tests were $159.00. I called and the lady said oh this test we add on it’s $226.00 total. The flyer said nothing about added fees. Be careful.

When setting up the service for screening, I was not aware that this would be an annual membership where they automatically deducted funds from my account. When I saw the funds deducted from the account, I reached out to customer service for a refund and cancellation for a subscription that I wasn't aware that was set up. I was told that they could/would not refund the funds, and I could either use the services as it was paid for and then call and cancel or forfeit the money if I cancelled at this time. Total BS.

Complete waste of money. Set up at Elks Clubs or other auditorium. Poorly trained staff take a blood pressure and EKG. Talk you into more wasteful test for more cash. Do yourself a favor and stick with your doctor and yearly blood work. Be sure to cancel after because they will bill you next year and flood your email with mail all year long then Then slip in a rebilling email you won’t notice and you cannot get a refund.

After speaking with a kind reasonable gentleman who had no problem issuing a refund, he explained that because there is a "membership" involved, charges are incurred at renewal time often without specific services administered at that exact time. I did reiterate that this is not explained well and perhaps if communication were improved, complaints would subside.

They check with Medicare to see if you have had your annual wellness visit and then give you a phone call (no one takes blood pressure, pulse, listens to heart, etc.). They then charge medicare for an annual wellness visit which messes everything up if you go to see a real doctor to have an annual physical. One of the tests they were not able to do because my husband had a knee replacement and they said they would refund the charge. Nothing has ever shown up , but have a $10.00 credit on our account that I will never use. Very disappointed in the charges for very little information and was not at all what we expected. Company is a scam. Do not use them. They prey on adults that are on medicare and have limited resources.

I was about to sign up to have a screening but wanted to check a few reviews first. Seems like the most recent reviews are worse than years ago...almost all of them due to scandalous charging practices (extra charges, reoccurring charges, late delivery of results, tons of upselling that isn't listed in their brochure). I wanted to have this done and was planning to schedule today but saw all these reviews and then threw the flyer away. Too many reviews say "we'll get back with you offline" but no follow-up from customers saying it was resolved to their satisfaction.

Consumers beware! This is a rip-off! I've been making monthly payments under a plan for an annual screening, and when I called to schedule that annual screening, they informed me that my plan had been terminated, and my payments DO NOT TRANSFER to the new plan. Looks like another company just taking advantage of the elderly!

Have used them for years, this year, they charged my card for $364 with no appointment made. When contacted, they said that last year they enrolled me and my husband in a membership. I did not authorize this. This is a scam. You could literally never schedule an appointment and they just took your money. They sent an email stating they were charging us but we thought it was just the typical advertisement until looking back on it. I did not enroll in a membership with them. Sadly they have become a scam.

I had a screening in April of 2025. During the testing I was told that they found a spot on my liver. This was never included in my test result. I tried to get some info on this with no result. Do spend your money on the testing, they just want your money and don't care about pt care

While I thought that the screening was well-handled and fairly priced, LifeLine then automatically billed us again for a screening which we did not order. I am on my second request to them to cancel this billing. Their help line is worthless as you are just left on hold forever. So, I again asked for the credit via their website. The first request was six weeks ago. The second is today. This poor handling disincentivizes me from using them again.

I didn't use the service within a year. I have paid monthly 15 times and decided to cancel, lost all the money. It's in the fine print I guess. They still tried to have me do another screen. The last 4 months payments would go towards it. I'd just have to pay the rest out of my pocket after losing a year's worth of payments. If you don't need to make payments then this can't happen to you and otherwise I have had no issues. Like she said they are a business.

I did a Life Line screening on August 29, 2025 in Oceanside, CA. The appointment was easy to make and they were very friendly and prompt at the screening. Getting the results was a problem. I was told 10 days to 2 weeks and I would receive my results. Three weeks went by without results, so I called them. They apologized and said they were having communication issues. Several days later, I received my results via email and USPS. The results had my name and address on them, but the data on the report said I was 5 feet 10 inches and weight of 240 pounds with a waist measurement of 52 inches. I am 5 feet 3 inches and weigh 140 pounds. This clearly wasn’t my data.

This company has terrible customer service. They have fraudulently charged my account $20 a month stating I signed up for a membership. After numerous calls and no return phone calls, I was told they had to contact their IT department to listen to the call where I signed up. This was Sept 9th with several calls and no resolution.

Everyone was polite, very busy. My only gripe was taken back to perform 2 tests at once and techs seemed confused who I was on their IPads. There was another patient there on bed across from me. This is first time they having 2 people back there I remember. After test was finished, I laid there awhile still hooked up, wondering why doesn't she take the pressure cuffs off so I can get off the table. Probably recording the results. I had to ask if I was finished with the testing for the day too. Didn't offer to tell me, they usually will. Today my temples are sore, maybe from lying down so long on the table, not sure. I think they are taking too many people for the day, I hope I get the right results. Great location at the hotel, Holiday Inn. They also charge $19 over what the flyer says. Didn't do that years ago.

They want to upsell you to pay for more tests at check in-And again during the exams. They told me they noticed a thyroid issue, so I paid $60 to do the test (on top of the original charges), and now they will not release the online test results without me paying another $15. That was NOT disclosed at the time of the original charge for this test. Who can I talk to there to get the online results released to my primary doctor?

The screening was a great experience. It's just the results. They are supposed to take 10 days but I've been waiting 3.5 weeks for them. I finally reached out via chat, and asked about how long it would take. The person on the other side of the chat reiterated 10 days. I said it had been well over three weeks and I was worried that maybe my results were lost or something. The chat person said they were working hard with a portal issue, and then hung up saying, "Goodbye." Now I'm not sure what the issue is nor if I'll ever get the results. It would have been great had they reached out to me of their own accord, or even engaged with me via chat to answer follow up questions rather than just hanging up. Not sure what to make of everything or even if I'll get my results.