KB Home Reviews

1. The kitchen storage is not enough. The existing layout needs updating. There is a coat closet on the hallway across from the kitchen - we converted this to a coffee bar/kitchen storage. The pantry is too small - we added a door storage rack. The refrigerator is crammed on the far left side, making it difficult to open the freezer door. It would be better they make the hall closet into a pantry, move the refrigerator to the current pantry spot and add more counter/cabinets where the refrigerator is now.

2. The home is framed completely with 2x4s. I had to walk on the ceiling rafters over the garage and was not sure the 2x4s would hold.

3. Wall outer covering under siding is cardboard, not OSB or plywood.

4. The home came with sod, Grading was bad - I have spent over a thousand dollars in landscaping corrections, including replacing the sod which was a mixture of various grasses.

5. Sagecrest has been in a building frenzy lately. Lots of dusty streets, some cleaned up, others not. Silt fencing is ugly.

6. The shingles are a very cheap flat look, almost guaranteed to need replacing sooner than later.

7. Overall, we love a lot about the home. Location is great, the 1675 overall works with our retiree downsized life and close to our grandkids. The floor plan is one we liked and was a determining factor in purchase. We are anxious to see the neighborhood buildout, and are little concerned with part of the forest that was shielding us from the interstate being cleared for a car dealership.

When reached for a solution from KB; we were told that its our problem. The parcel of rat infested land owned by KB was "gifted" to the City of Palm coast as a disc golf park for $10. Public records; look it up. The HOA is absolutely useless and filled with homeowners with slumlord-like complexes that are lining their own pockets as new assessments are coming up for unnecessary "repairs" that a contractor could have taken a half a day to do but the HOA (which consists of someone directly working for KB) insists on thousands of dollars. They do not work for the benefit of the community and are combative and dictator-like, silencing the homeowners at meetings, removing people that do not line up with their agenda, kicking people off the FB group if they do not like them or question the truth.

This is all done with KB's FULL KNOWLEDGE as they are a part of the HOA. You may think you're getting a bargain home but what you are getting is a massive con deal. The "love, care and attention" stops when you move in. Do not make the mistake we did. You may get a deep discount now, but you'll pay for it when the house starts to fall apart, the HOA ghosts your requests, or fines you for violations, that others who are friendlier to their ideals, do not get in their mailboxes. You'll pay for it in kind. Think this review is fake? Check the photos. Take the positive reviews with a grain of salt as KB famously will grovel for you to make a good review by offering incentives.

A big reason for writing this review is to express my sincere appreciation for the outstanding support from Mr. Frankie **, Customer Service Warranty Representative for KB Home’s Sacramento Division. Even though my home was smaller and less customized than some of my friends’ homes, I was always proud of its finish quality and durability. In fact, I received my home earlier than others in my group and experienced fewer issues over time compared to those who chose different builders. To be fair, my home design was more standard, but that actually became an advantage when selling-it appealed to a wider range of buyers. Overall, I found the workmanship and attention to detail to be on par with, if not better than, homes that cost significantly more.

What truly sets KB Home apart and the reason I would choose them again is their warranty and customer support. They are approachable, responsive, and dependable not just during the first year, but even years later. I experienced this firsthand when I reached out after five years for warranty support on several items. I was concerned about timing, as repairs could have impacted my home sale. However, the KB Home warranty team responded immediately. Frankie ** personally contacted me, kept me updated throughout the process, and ensured everything moved quickly. He arranged service appointments within just a few days, much faster than I could have managed on my own.

When I needed documentation for my transaction, he provided clear timelines and delivered everything right on schedule. His promptness, efficiency, clear communication, and genuine care made a meaningful difference in my home-selling experience and overall peace of mind. As someone who is more introverted, this kind of straightforward and supportive service means a lot to me. It made the entire process easy and stress-free. Because of this experience, KB Home will always be a builder I trust and would return to in the future. I confidently recommend KB Home based on my experience, and I’m truly thankful to have had a representative like Mr. Frankie ** supporting homeowners in the Sacramento area.

After finally getting him on the phone, he simply reiterated that it was out of warranty. Which raises the questions: Why even bother asking for pictures if that is your stance? And, if that’s your stance, why not just state that instead of dodging communications? When I pushed back, his response was condescending: “it’s not a lifetime warranty.” No one is asking for a lifetime warranty but expecting basic exterior materials to last more than two years isn’t unreasonable. He then speculated about a range of unlikely causes, to shift responsibility, while also claiming he didn’t know what might have happened because he “doesn’t know the area” … Interesting considering he is the directly responsible for customer service in this exact area. His proposed “solution” was to have their siding contractor come inspect it and fix it out of their own pocket if they determined they were at fault. That’s not a solution, it’s a deflection.

Even a genius like Greg knows full well that no subcontractor would voluntarily assume liability and pay out of pocket out of goodwill. Framing that as a “solution” is, frankly, absurd. For a company that markets itself heavily on customer satisfaction and warranty protection, the reality doesn’t match. In our neighborhood alone, there are widespread issues: large scale drainage issues, landscaping problems, mold, foundational issues and cracking, and more, all in brand new homes. Online reviews echo the same pattern: Resistance to honoring warranties and a tendency to deflect responsibility. There’s also a noticeable push during the buying process to leave 5-star reviews, with assurances that any issues will be handled if noted in comments.

Based on this experience, that promise doesn’t hold up. At best, this feels like a company focused on closing sales and managing perception, rather than standing behind the quality of their homes. When something goes wrong, even within the warranty periods, they’ll do just about anything to shirk and deflect responsibility.

At the 6-month check there was no mention that issue temperature indoor. I repeatedly reported the abnormal temperatures and constant HVAC runtime, but my site manager and the primary point of contact did not respond. After many complaints KB Home arranged for an energy testing firm to perform diagnostics. Their testing confirmed missing or improperly placed seals around the home that were allowing outside air infiltration and causing the performance issues.

Despite confirmation of the problem, more than a month has passed without scheduling repairs or providing a timeline. I have left a voicemail for corporate and have not received a response. The ongoing lack of communication, failure to correct construction defects, and the discomfort and increased energy costs make this experience unacceptable. Wish I can rate 0 star instead of 1 star.