KB Home Reviews

When reached for a solution from KB; we were told that its our problem. The parcel of rat infested land owned by KB was "gifted" to the City of Palm coast as a disc golf park for $10. Public records; look it up. The HOA is absolutely useless and filled with homeowners with slumlord-like complexes that are lining their own pockets as new assessments are coming up for unnecessary "repairs" that a contractor could have taken a half a day to do but the HOA (which consists of someone directly working for KB) insists on thousands of dollars. They do not work for the benefit of the community and are combative and dictator-like, silencing the homeowners at meetings, removing people that do not line up with their agenda, kicking people off the FB group if they do not like them or question the truth.

This is all done with KB's FULL KNOWLEDGE as they are a part of the HOA. You may think you're getting a bargain home but what you are getting is a massive con deal. The "love, care and attention" stops when you move in. Do not make the mistake we did. You may get a deep discount now, but you'll pay for it when the house starts to fall apart, the HOA ghosts your requests, or fines you for violations, that others who are friendlier to their ideals, do not get in their mailboxes. You'll pay for it in kind. Think this review is fake? Check the photos. Take the positive reviews with a grain of salt as KB famously will grovel for you to make a good review by offering incentives.

A big reason for writing this review is to express my sincere appreciation for the outstanding support from Mr. Frankie **, Customer Service Warranty Representative for KB Home’s Sacramento Division. Even though my home was smaller and less customized than some of my friends’ homes, I was always proud of its finish quality and durability. In fact, I received my home earlier than others in my group and experienced fewer issues over time compared to those who chose different builders. To be fair, my home design was more standard, but that actually became an advantage when selling-it appealed to a wider range of buyers. Overall, I found the workmanship and attention to detail to be on par with, if not better than, homes that cost significantly more.

What truly sets KB Home apart and the reason I would choose them again is their warranty and customer support. They are approachable, responsive, and dependable not just during the first year, but even years later. I experienced this firsthand when I reached out after five years for warranty support on several items. I was concerned about timing, as repairs could have impacted my home sale. However, the KB Home warranty team responded immediately. Frankie ** personally contacted me, kept me updated throughout the process, and ensured everything moved quickly. He arranged service appointments within just a few days, much faster than I could have managed on my own.

When I needed documentation for my transaction, he provided clear timelines and delivered everything right on schedule. His promptness, efficiency, clear communication, and genuine care made a meaningful difference in my home-selling experience and overall peace of mind. As someone who is more introverted, this kind of straightforward and supportive service means a lot to me. It made the entire process easy and stress-free. Because of this experience, KB Home will always be a builder I trust and would return to in the future. I confidently recommend KB Home based on my experience, and I’m truly thankful to have had a representative like Mr. Frankie ** supporting homeowners in the Sacramento area.

After finally getting him on the phone, he simply reiterated that it was out of warranty. Which raises the questions: Why even bother asking for pictures if that is your stance? And, if that’s your stance, why not just state that instead of dodging communications? When I pushed back, his response was condescending: “it’s not a lifetime warranty.” No one is asking for a lifetime warranty but expecting basic exterior materials to last more than two years isn’t unreasonable. He then speculated about a range of unlikely causes, to shift responsibility, while also claiming he didn’t know what might have happened because he “doesn’t know the area” … Interesting considering he is the directly responsible for customer service in this exact area. His proposed “solution” was to have their siding contractor come inspect it and fix it out of their own pocket if they determined they were at fault. That’s not a solution, it’s a deflection.

Even a genius like Greg knows full well that no subcontractor would voluntarily assume liability and pay out of pocket out of goodwill. Framing that as a “solution” is, frankly, absurd. For a company that markets itself heavily on customer satisfaction and warranty protection, the reality doesn’t match. In our neighborhood alone, there are widespread issues: large scale drainage issues, landscaping problems, mold, foundational issues and cracking, and more, all in brand new homes. Online reviews echo the same pattern: Resistance to honoring warranties and a tendency to deflect responsibility. There’s also a noticeable push during the buying process to leave 5-star reviews, with assurances that any issues will be handled if noted in comments.

Based on this experience, that promise doesn’t hold up. At best, this feels like a company focused on closing sales and managing perception, rather than standing behind the quality of their homes. When something goes wrong, even within the warranty periods, they’ll do just about anything to shirk and deflect responsibility.

At the 6-month check there was no mention that issue temperature indoor. I repeatedly reported the abnormal temperatures and constant HVAC runtime, but my site manager and the primary point of contact did not respond. After many complaints KB Home arranged for an energy testing firm to perform diagnostics. Their testing confirmed missing or improperly placed seals around the home that were allowing outside air infiltration and causing the performance issues.

Despite confirmation of the problem, more than a month has passed without scheduling repairs or providing a timeline. I have left a voicemail for corporate and have not received a response. The ongoing lack of communication, failure to correct construction defects, and the discomfort and increased energy costs make this experience unacceptable. Wish I can rate 0 star instead of 1 star.

Communication breakdowns between sales and the VP of KBHS Loans directly impacted our purchase. I moved forward based on guidance given by KB leadership, but that information was not properly communicated internally. The situation ultimately escalated to the cancellation. While our deposit was refunded after the deal fell through, the overall process felt disorganized and reactive rather than customer-focused. Future buyers should ask detailed questions about communication processes, lender coordination, and who is ultimately responsible for decisions before committing.

What is even more concerning is that my initial deposit is now being held, despite the fact that the outcome resulted from miscommunication and mishandling on your end. This situation has caused unnecessary stress and wasted time, and it reflects a serious lack of professionalism and transparency. I expect a prompt, detailed explanation for the decline and an immediate release of my deposit.

Our island is CROOKED, and they are refusing to fix it. There is a giant hole under our cabinet and they are refusing to fix it. We chose in-studio to have an outlet mounted at 60” for our tv, they did not do it, and are now refusing to change it. A brick has been missing off of the front of our house for two weeks, still not fixed. Garage door was broken, backyard sloped toward the house. GIANT HOLES IN OUR RAIN GUTTER THAT ARE STILL NOT FIXED TWO WEEKS AFTER NOTIFYING THEM. The worst part is I was led astray. We were on a time constraint to close and the customer service rep will assured me that if I signed off on the papers so that we could close on time that he would have everything fixed. I signed off and I regret it because now they are refusing everything. DO NOT TRUST THEM. DO NOT BUY THEIR HOUSES. I WOULD SELL THIS PIECE OF TRASH BACK TO THEM IF I COULD.

What truly set them apart was their dedication to having our home ready earlier than expected. This consideration allowed us to move out of our apartment on time and into our new home with ease. They went above and beyond to make sure everything was ready for us, which made the transition seamless. We are thrilled with our new home and couldn’t have done it without the amazing support from Kris, Novelle, and the team. Thank you so much for making our dream a reality! We highly recommend them to anyone looking to buy a home.

One of the most shocking parts was that I didn't even get a proper walkthrough from when we moved in till now which marks my one-year, so many issues had already piled up that should have been addressed from day one. Quality control was nonexistent, and l've had to deal with constant repairs, problems, and stress that should never happen with a brand-new home. I wouldn't wish this experience on anyone.

Buying a home is supposed to be exciting, but KB Home turned it into a nightmare. Please save yourself the headache, time, and money-choose a builder that actually values their customers and the quality of their homes. This is why a lawyer is in place. And I’m going to make sure all social media platform keeps hearing my story.

Now, onto the execution of the home construction. Sadly, I cannot provide as glowing of a review on the final product delivered. I came into the home approximately halfway through the build. Understanding that KB is not a “high end” home builder, there are many things that should have been done better throughout the home build process. Most of my dissatisfaction comes from basic framing and finish work. I have been in my home now for approximately 2.5 months and here are the most concerning issues that I have come across so far.

First, lets start with the “blue tape” walkthrough just prior to closing. Much of the exterior trim was not square, level or straight. Corners did not come together correctly and were filled with caulking. Excessive gaps were, and still are evident where siding goes around windows, corners etc. Moving to the entrance doors, the front door and the door in the garage entering the house did not fit properly. There were/are gaps where I can see light from the outside on the front door. The garage entrance door frame was not correct; the door did not latch securely. Additionally, the door frame shifted and is no longer square. Still waiting for that correction. Exterior window trim painting was sloppy, with paint on the vinyl window frame. The back concrete porch has overspray paint on it from painting interior pieces on it.

Moving inside, this is where most of my dissatisfaction lies. Let’s start with walls and corners. Throughout the home, there are many locations where walls do not appear to be straight, as evident by corners not coming together properly resulting in corners that are not “square” (90 deg). I have radius archways throughout the house and the radius corners in some locations are not properly rounded nor symmetric. Baseboard corners did not come together properly and thus filled with fillers. Door arches are not at a consistent height throughout the home. I have 2 doors side by side and they are visibly different in height at the top of the trim. There are several places throughout the home where they did not get proper paint coverage (mostly in corners).

Moving into the kitchen, there was no attention to detail regarding the tile backsplash installation. On corners where the edge of the tile is exposed, there were a few places that the cut edge of the tile was exposed rather than the finished edge of the tile. Cabinetry, there is damage to the face of one of the cabinet doors and I’ve been waiting for 2+ months for its replacement to be installed. One of the cabinets had an excessive gap between the cabinet and the wall. It was filled with caulking rather than correcting the issue. Cabinet door misalignment was evident and needed to be corrected.

Wall finish work, there are several places throughout the house where corrections were made after the application of the wall texture. These spots are evident as the texture does not properly match the initial texture. Ceiling, there is a spot in the center of the living room where the drywall seam did not align properly, and misalignment is evident causing a protrusion at the seam. Other finish work that needed corrected after moving in were things such as towel hangers in the lavatory’s were loose due to incorrect installation.

Other final touches were not as you would expect with a new build, such as dirty fingerprints on items such as lavatory exhaust trim etc. Doorknobs not properly tightened causing the door knob assembly to shift exposing white paint under the trim plate. There were several places on the base board trim where the wall texture material was on the trim and simply painted over rather than removing prior to painting. Garage drywall, this is not a finished and painted drywall garage however, there are several places that the drywall has damage and not corrected.

Cleaning before delivery. In the lavatory’s the protective tape residue on the sink drains was not removed and does not have a clean, chrome finish appearance. There were several places where dust and dirt were not properly cleaned as well as carpet fibers still on the floor from carpet fitting. My final impression of the overall product; The price point for the home was reasonable. Unfortunately, I feel as though the issues expressed above came from using lesser experienced tradesmen to keep costs down. I would’ve gladly paid a bit more for the home to ensure that these, attention to detail issues, would not have been an issue and to produce a product by a more qualified and experienced team of tradesmen.

The most concerning issue for me is that most of these issues should’ve been addressed and corrected with quality assurance inspections during the building process. These issues were either missed during phase inspections or simply left unaddressed hoping that the buyer doesn’t notice. This is unacceptable when delivering the biggest purchase of hard-working people chasing the American dream of home ownership.

The most concerning issue is the drainage. Both the front and back yards pool water, and the problem is consistent across the entire neighborhood. Standing water attracts birds and creates unsanitary conditions, and in the winter, the sidewalks become a dangerous sheet of ice. Customer service has been equally frustrating. Even within the one-year warranty period, repeated calls and messages go unanswered. Overall, this has been an awful experience. I hope anyone considering a KB Homes property is aware of these issues before making such an important investment.

I pretty much explained my own assessment was of what I thought the leak was. Without him checking a thing he said unfortunately it isn't covered under warranty..The piece that suspected needed to be replaced is supposed to last 10-20 years. Again, cheap parts and poor installation. His supervisor was apparently already on the way and arrived shortly after he told me it wasn't covered. He then begins to recap everything with his supervisor, which is normal because he's filling him in, but then it gets awkward.

He tells his supervisor that he told me it wasn't covered under warranty, and then the supervisors asks him what my response was. I'm standing right there in arms reach in a small bathroom.. The supervisor gives the gentleman a slight praise as if he's proud of him for telling me it isn't covered. In summary, poor quality, rushed construction, and unfortunately bad customer service when it comes honoring warranty.