KB Home Reviews

We love our KB Home and the area the community is located in. If you are looking for a knowledgeable and caring salesperson, please ask for Sabrina **, as she will make sure you are taken care of throughout the process. Buyer beware if you are assigned Nora ** as your Loan Officer, as she is very difficult to work with, does not provide clear communication, and will keep in the dark on necessary items until it's urgent. The overall homes are well built and KB is willing to stand behind their build to ensure the buyer is satisfied.

It was such an easy process. We came to see the models at Oakwood after seeing another KB home location & decided the next day to come & lock in a new construction home with them. Jackie was the best, always sending us weekly updates with photos & all.

KB Homes is the first home builder I have dealt with, as this was my first home purchase. The sales team and financing team made things easy from the start to understand and feel comfortable with the full process, including weekly check-ins/progress updates, and frequent long phone calls when necessary to cover various topics. My experience with the individuals within sales/financing was definitely the highlight of my home-building process. The actual construction and timeline of the project itself is where KB could use some work. The value of a high-quality, organized, and accountable superintendent cannot be understated. When a project goes through 3-4 different supers with different philosophies and styles, along with an overwhelmingly gracious attitude towards construction quality, it can cause the trust of the consumer to suffer given the investment being made.

There is a huge disconnect between what we were sold on - KB wants to build your home and cares about building your home - and the actual experience we had with KB employees (except in financing - they were great!). We understand we were not the only project the staff works on at any given time, but so much stress was added to our project by team members who didn't care about that they are building someone's home and these someone's have high yet reasonable expectations to have a quality home.

Our home buying process couldn't have happened without the teamwork that the sales team and loan originators showed. The quality and upgrades they provide were surprising. We are 100% satisfied with our new home.

Our experience with KB Home was excellent. We loved the sales office representative and construction staff and appreciated the correct timing of completion and excellent finished product. The home is great!

All of the KB staff was super helpful. I'm a first time home buyer and even though it was a lot of information to process, they walked me through everything and made sure all my questions and requests were heard! Would definitely recommend. (:

From the beginning to the end my wife and I had a great time through this homebuying process. KB Home did a pretty good job at providing options to customize our home without breaking the bank. Amazingly helpful staff, ample communication throughout the process, and questions are easily answered. If ever in the market for a new home in the future, I would not think twice about purchasing a KB Home. 10/10 would recommend.

The Sales team used shady "tactics" and had incredibly poor/non existent communication with us during the process. However the construction team and quality of home met our every expectation. Now that we are in the home we couldn't be happier. But getting in was a nightmare.

From start to finish, our experience with KB Home has been excellent. They delivered a beautiful home ahead of schedule and kept us up to date with the construction process every step of the way. Their customer service is excellent. I would highly recommend this builder to anyone looking to buy a new construction home.

I am extremely happy with my new KB Home. From the initial process to the final walk through they demonstrated exceptional attention to detail, great communication and a commitment to delivering my home on time. Thank you KB....

I recently purchased a new home with the incredible assistance of Kim. Right from our first meeting, she stood out with her top-notch professionalism and deep understanding of the real estate market. Kim was always just a call or text away, ready to address any questions I had. Her guidance throughout the process was invaluable, ensuring everything went smoothly and efficiently. She really went the extra mile to make sure I was happy with every detail of my new home. If you're in the market for a new home, I highly recommend Kim. Her dedication and service are unparalleled. Thank you, Kim, for making my home-buying experience so positive and enjoyable.

I am very disappointed with the purchase of this home. For several reasons but my main concern is the standing water in my backyard that was supposedly corrected but all I was left with is more mud after irrigation workers came out a dug up a mess. And ending with the standing water issue that still exists in my backyard yard. 1 month and I still cannot use my yard.

The price of the home is competitive and good compared to others. However, the workmanship quality can be improved as there are many small defects throughout the home. For example. When we first turn on the shower in the hallway restroom, there was water spraying out to the counter which was a couple of feet away. I checked the shower head and it was barely screwed in with no plumber tape. Now that makes me question the overall build of the home. If the builders missed that, what else they may have missed? Therefore, I hope my comment highlights the small things that plays a big part from the buyer perspective that will help other future buyers.

Your team here at Wilson Creek were great from the beginning until I took possession of the home and they continue to be friendly, knowledgeable and prompt with everything. Special thanks go out to Jatashia **, Elvis ** and Robert **.

This is not a custom home but is good quality and high value for a tract type home. KB seems to go the extra mile to make you satisfied with your purchase. Our unit has lots of natural light and is well designed. Our home very is comfortable.

I have received an email from KB Home Operations Coordinator after closing to reach out to me personally to make sure that I do not have any outstanding items on my home or anything that I am not completely satisfied with that including the name KB Home Vice President of Operations. This note is clearly indicated that KB Home cares about their homes' quality of workmanship, materials and owners satisfaction. KB Home offers Move-In Survey to give home owners an opportunity to share their concerns and issues.

The overall experience was great. Everyone involved from the beginning to the end was amazing. Kristina was the first person me and my wife meet but we weren't quite ready to commit. After doing a few more walk-thru Kristina showed us a few lots and we were sold. She was very patient, polite and professional. Then she introduced us to Brian who my wife calls a house loan genius. He knew the answer to every question and was able to break everything down so we could understand based off our knowledge level. He was always a phone call away for us, he also would check up on us to see if we have stumbled on any questions, we forgot to ask. They made this entire process smooth and comfortable for us.

Our experience with KB Home was deeply disappointing. While the process began with high assurances, the sales team consistently failed to deliver on their promises and lacked accountability. Communication was inconsistent, with multiple calls and emails going unanswered, especially before and after closing. Critical issues highlighted in the inspection report were left unresolved despite repeated follow-ups.

Our experience with KB Home has been great! The process was smooth, and the team was professional and attentive. Le was an awesome sales staff, Blayne ensured construction went perfectly, and Greg provided excellent support post-move-in. Communication was clear, and any concerns were addressed promptly. We're very happy with the quality of our home and the care shown throughout the journey. Thank you, KB Home, for making this a positive experience!

We enjoyed the overall process of homebuying experience. KB Home were really helpful right from the selection of the home until we moved in. The KB Home studio gave us choices on upgrades we liked. The customer service post moving in really good - the team has been helping us in minor fixes and repairs which I have not seen with other builders. Overall great experience.

KB homes are well constructed with upgrades and styles. They really think about people's needs (kitchen pantry, linen closet, laundry room, closets in bathroom) and add the extra elements. The sales and construction staff, as well as loan and closing personnel, were just terrific. We love our KB home! Highly recommend!

The home I purchased through KB is spectacular but what made the whole process amazing was the service and care I was provided by sales (Liset **), mortgage (Jessie **), and the rest of the support team (construction, warranty services, etc.). What a well-oiled machine!

KB Homes is an excellent company. The people working for them make this company outstanding! We felt we were treated like real people. No pressure. Honesty at every step of our experience. From sales to closing, we were in the loop on everything. They made every step seamless and stress-free. We believe we have made relationships here that will last the lifetime of our home.

The overall experience working with KB was above and beyond what I expected. From dealing with the salesperson Traci ** at POPPY to the lender team of Michael ** and Rosanna **, and the construction managers, Robert, and Bryan this whole experience was better than expected. We got our dream home, and the process was seamless.

My overall experience with KB Home has been exceptional. From the initial consultation to the final walkthrough, the entire process was smooth, transparent, and well-managed. The team was incredibly professional, attentive, and always available to answer questions and address concerns. The quality of the home is outstanding, with impressive attention to detail and craftsmanship. The customer service team, especially Steve, was phenomenal in guiding us through every step and ensuring we felt confident and informed. KB Home truly exceeded my expectations, and I would highly recommend them to anyone looking for a reliable and customer-focused home buying experience.

The San Antonio based KB team that we worked with was fantastic. Josh ** was our sales rep and he was very helpful in keeping us updated on the progress of the home while we were out of the country in Japan throughout the first 4 months of the building process. Juan ** was our Senior Project Manager and he was amazing. He has a ton of industry experience and was willing to go above and beyond to address our concerns and keep us informed.

The KB Home's staff that will sell you your home and originate your loan will be "wonderful to work with" --- the design consultant will be "excited for you" as you choose your homes "upgrade options" --- the construction team will keep you informed of the work in progress and you will be shockingly disappointed with the many flaws in your final home after you have closed!!! Do not make the mistake that we made of not doing our "due diligence" before buying a KB Homes-built property!!!

Our experience with KB Home has been incredibly positive. From the very beginning, the team was professional, attentive, and committed to delivering a high-quality home. The process was smooth, with clear communication and support every step of the way.

One of the best parts of the home-buying experience from KB Home is its people. Everyone we worked it from the sales, construction and the customer support team, were excellent professionals with a great sense of integrity and a true desire to delight the customers. KB management is clear with its communication and commitment related to the progress and the final delivery date. The homes offer great value in terms of price, location and amenities. We felt KB puts great importance to customer satisfaction.