KB Home Reviews

Builder chalked around all light fixtures instead of putting the proper boards in the ceiling and attic. Didn't even realize until we went to change out the lights and fans to an upgrade. Couldn't even finish the job because every fixture hole is literally just chalked to try and hold up the lights and fans. This HUGE fire and safety issue as well as all of the plastic fixtures are already crumbling because the heat cannot escape. Had a leak in the downstairs bathroom, mind you the 1st floor was flooded because the entire fixtures that goes into the wall shot out while we were out one day, all of the water was flowing to the opposite side of the home because the floors are so badly leveled. All wood trim is rotting dude to lack of exterior caulking and painting. The electricity is not wired right so half the time outlets don't work, especially in the kitchen. Literally a nightmare especially after the 'newness' wears off. Best of luck if you try staying in the home a few years.

Buying a KB Home was the biggest mistake l've ever made. If you're looking for a home, do yourself a favor and stay away from KB! From the very beginning, it was nothing but issues. They were unprofessional, careless, and clearly don't take pride in their work. The construction was sloppy, deadlines kept getting pushed, and communication was almost nonexistent. Whenever I had questions or concerns, l either got brushed off or left waiting weeks for a response. They don't follow through, and it feels like once they have your money, they stop caring completely.

Garbage! The house was built by Garbage men posing as home builders. Things are off. As years pass you start paying attention to details. Some plugs were put in wrong causing it to blow or burn out. Rain comes through the window seals in many rooms door.

Let me begin by commenting on the financial process of buying my home from KB Home at The Granary, San Antonio Texas. This process was made as painless as possible when it came to buying my home. Josh was professional every step of the way. There was never an engagement with him that I felt he was not giving me his 100% absolute best. He always made me feel that he was going above and beyond to provide me with the best homebuying experience. A++ to Josh and KB home for handling the financial gauntlet of my home purchase.

We purchased a KB Homes new build in 2024 with realistic expectations, but even those were not met. Unfortunately, this has been a deeply disappointing experience, especially as it’s our very first home—something we worked extremely hard for. The quality is far below average. Nothing in the house is level. The cabinets arrived scratched, the trim has large, visible gaps, and the caulking along nearly every edge is sloppy and uneven.

KB was initially exceptional. The sales process and construction team were fantastic up until I submitted my official survey. The build quality is extremely rushed. For example, a backflow preventer needed to be replaced after only 2 years and that is typically supposed to last 5 -10 years. Used cheap material and probably poorly installed. KB did not cover the costs. My latest grievance, and what ultimately led me to leave this review, is my bathroom pedestal sink. The sink is about 3 years old at this point. I noticed a leak so I put in a service request. The gentleman sent me a text to let me know he'd be running about 30 mins late to our 10am appointment, which was fine. He got to my home almost 2 hours later.

KB Home states it focuses on its customers and building relationships on its website, but unfortunately, this is not the case with KB in Chino, California. Staff cares more about your money than you as a person. They seemed nice before you complete the purchase and treat you like dirt after the deal is closed. Moreover, KB Monet Chino is an unsafe community. We lost about $800 due to package theft within in the first month of living here. And KB is doing nothing to make it better.

As a buyer in a new construction community by KB Home, I followed every protocol outlined for third-party inspections: I obtained builder approval for my inspector and submitted the block inspection report within the required 24-hour window—on June 11, 2025. As of today, July 23, 2025, not a single item from that report has been addressed.

This is in KB Home Centrellas in Fresno, CA. We decided to buy a home with them since February of this year and we complied with all the requirements. However, they did not started the home as expected as the County didn't gave them permit to build as they need to put street lights. In short, they finished it in June got their permit. They forgot to get a permit for my covered patio which we finished our interior design proposal last March of this year. So we need to wait another 4-6 weeks for the permit of the covered patio. We are really frustrated on them as and this company is not recommended based on our experience.

KB Home has been the worst experience I’ve ever had with a landlord, especially their loan team. They are completely unprofessional and incompetent—they don’t even know how to correctly calculate loan figures! I want to highlight my experience with one of their loan officers, Mary Ann. She has been unhelpful and unclear throughout the entire process. Whenever I asked her questions, she never had answers or gave any solid information.

The homes are not a good value for the price charged. The materials used are cheap and the crews move through them like an assembly line. The "upgraded" appliance packages aren't worth the price you pay. The walls are so thin you can hear from the front to the back of the house, as there is no internal insulation.

I bought a KB Home 2 years ago and when we closed KB neglected to give me keys to all the exterior locks. The deadbolt on the door to the garage is not keyed like all the other locks and we never got a key to the deadbolt. They claim that the home is out of warranty, but this is not a warranty issue since it is not about something breaking or failing. It is common sense for a builder to supply keys to all the locks they installed.

If you trust the salesperson, KB Home will build a quality home for you. Your salesperson should contact you weekly with progress updates and photos. Our home was almost perfect, save for the plumbing, which was remedied in a very timely manner. Every Monday the community is reviewed and all issues are worked out. I'd buy another, but I'll never live in an HOA development ever again.

I think it's a great way to purchase a house, with plenty of customization options and have it built how you envision it to be. A great alternative to purchasing an existing home. Having a combination of services like build, design, financing and insurance is very convenient to work with.

I liked the style of the homes before but after living inside I found them to be more intuitive then I initially gave it credit. I don't frequently washed the dishes however the other day having a clear view to the TV from the kitchen, I didn't even realize when I was done with them. I've experienced this feeling in many parts of the home. It's not just aesthetically pleasing but oddly convenient.

KB team walk me through all the process, they made this process so easy for me. Since find the correct house according to my requirements and get the better rate. They covered all my requirements and expectations.

Buying from KB was a great experience. My brother owns a KB home and has shared his experience with his home. It was great, we did not do the whole shebang with studio as the home we purchased. I believe was an inventory home so it was designed by KB. Great upgrades, love it. I enjoy every moment of our home every time I pull into the driveway and the front door!

Overall, KB provided a good home building and home buying experience. The general communication was good and their team really does strive for customer satisfaction. If you present an issue or concern, they will get it to the right person and try their best to resolve it.

We love our KB Home and the area the community is located in. If you are looking for a knowledgeable and caring salesperson, please ask for Sabrina **, as she will make sure you are taken care of throughout the process. Buyer beware if you are assigned Nora ** as your Loan Officer, as she is very difficult to work with, does not provide clear communication, and will keep in the dark on necessary items until it's urgent. The overall homes are well built and KB is willing to stand behind their build to ensure the buyer is satisfied.

It was such an easy process. We came to see the models at Oakwood after seeing another KB home location & decided the next day to come & lock in a new construction home with them. Jackie was the best, always sending us weekly updates with photos & all.

KB Homes is the first home builder I have dealt with, as this was my first home purchase. The sales team and financing team made things easy from the start to understand and feel comfortable with the full process, including weekly check-ins/progress updates, and frequent long phone calls when necessary to cover various topics. My experience with the individuals within sales/financing was definitely the highlight of my home-building process. The actual construction and timeline of the project itself is where KB could use some work. The value of a high-quality, organized, and accountable superintendent cannot be understated. When a project goes through 3-4 different supers with different philosophies and styles, along with an overwhelmingly gracious attitude towards construction quality, it can cause the trust of the consumer to suffer given the investment being made.

Our home buying process couldn't have happened without the teamwork that the sales team and loan originators showed. The quality and upgrades they provide were surprising. We are 100% satisfied with our new home.

Our experience with KB Home was excellent. We loved the sales office representative and construction staff and appreciated the correct timing of completion and excellent finished product. The home is great!

All of the KB staff was super helpful. I'm a first time home buyer and even though it was a lot of information to process, they walked me through everything and made sure all my questions and requests were heard! Would definitely recommend. (:

From the beginning to the end my wife and I had a great time through this homebuying process. KB Home did a pretty good job at providing options to customize our home without breaking the bank. Amazingly helpful staff, ample communication throughout the process, and questions are easily answered. If ever in the market for a new home in the future, I would not think twice about purchasing a KB Home. 10/10 would recommend.

The Sales team used shady "tactics" and had incredibly poor/non existent communication with us during the process. However the construction team and quality of home met our every expectation. Now that we are in the home we couldn't be happier. But getting in was a nightmare.

From start to finish, our experience with KB Home has been excellent. They delivered a beautiful home ahead of schedule and kept us up to date with the construction process every step of the way. Their customer service is excellent. I would highly recommend this builder to anyone looking to buy a new construction home.

I am extremely happy with my new KB Home. From the initial process to the final walk through they demonstrated exceptional attention to detail, great communication and a commitment to delivering my home on time. Thank you KB....

I recently purchased a new home with the incredible assistance of Kim. Right from our first meeting, she stood out with her top-notch professionalism and deep understanding of the real estate market. Kim was always just a call or text away, ready to address any questions I had. Her guidance throughout the process was invaluable, ensuring everything went smoothly and efficiently. She really went the extra mile to make sure I was happy with every detail of my new home. If you're in the market for a new home, I highly recommend Kim. Her dedication and service are unparalleled. Thank you, Kim, for making my home-buying experience so positive and enjoyable.

I am very disappointed with the purchase of this home. For several reasons but my main concern is the standing water in my backyard that was supposedly corrected but all I was left with is more mud after irrigation workers came out a dug up a mess. And ending with the standing water issue that still exists in my backyard yard. 1 month and I still cannot use my yard.