KB Home Reviews

I have had a great experience with KB Home. They are very involved every step of the way even after the purchase of my home was completed. They were easy to communicate with and always answered all my questions. I appreciate KB Homes for all they have done to help me.

Overall, our home-buying experience with KB Home was pleasant and we are very happy with our home purchase. Communication was consistent throughout the process. The only area we would like to see improved is the initial & final walkthroughs.

To me, all builders are generally the same. It's the care and customer service that they provide during the home buying process that will define them as a company. KB home exceeded all our expectations. We were extremely satisfied with how all of KB home staff treated us during the process of buying our home.

We purchased a Richmond home two years ago and have had horrible experience with sales staff, superintendent and design gallery coordinator. They were unfriendly, made empty promises, and never provide update on construction weekly or monthly. We found KB is a much nicer builder to work with this time.

Absolutely, the best. KB Home, recruits, hires, and selects very qualified individuals and builds great teams across their organization. Together, they exceeded my expectations in every home buying phase, while delivering my townhouse 3 months ahead of schedule.

This our first home purchase and our experience with KB has been remarkable. So much support and amazing customer service was experienced from all departments and if the next time we look to purchase another house it will definitely be with KB.

They are quick and responsive, you can tell they really care about the appearance of the neighborhood as well. As stated, I didn't have the greatest experience with KBHS Home Loans, however the sales and construction teams have made that the loan portion quite forgivable.

As an experienced home buyer, this was my first time buying a new build and KB Home surpassed all my expectations. The team made the home buying process so easy. I had confidence along each step that I was a valued customer and would be delivered a lovely home in excellent condition. Could not be happier with my experience!

From the moment I saw the home, I knew it was The One. It spoke to me and still does. Aubrey was a strong partner from the start, and throughout the entire process as well until close of escrow. Superintendent Ben ** and Sales staff Danielle ** are also both outstanding, and have been super helpful post-move.

I had an amazing experience with KB Home. The customer service and construction crew were outstanding. The inhouse financing was competitive with other lenders. The house was delivered on time and the walk through was flawless. I will recommend KB Home for all new home buyers.

KB Home made it seamless and easy to buy our house, from the moment when we first found it, to answering all our questions as first-time home buyers, to helping us with any issues, and all the way through to getting the keys into our hands. We have been very happy with not just our new house after having moved in, but with our new home and community as well.

As a first time home buyer, this experience was amazing and unforgettable. I am a very satisfied customer. Everyone I worked with were professional and knowledgable. It was a pleasure to work with each person. They definitely added to the experience making it more enjoyable. I have already spreaded the experience I had with family and friiends. I just want to thank everyone at KB Home again for this amazing experience.

Everybody at KB Home was great. They were patient with us and were always willing to help and answer any and all questions. We've been at our house for a little over a month and they still answer the phone or respond to our emails if we need anything! Definitely would recommend to family and friends!

Overall, my experience was generally a positive one with the biggest pain point being what I listed above. I am appreciative of the sudden shift in direction the management team took but I felt like it was way too last minute and caused uncertainty and stress on my end. That said, working with Rich, Juan and Janice was awesome overall. They've all been incredibly attentive to my needs and have responded promptly to any questions/concerns I may have.

Very pleasant sales rep ...Super personality, very genuine..did not sound rehearsed ...or like a robot.. Dan ** and Mr ** stole the show for those guys are amazing and very professional, knowledgeable, courteous, thanks again guys ....

My experience with KB Home has left me profoundly dissatisfied. The subpar workmanship and lack of care in constructing this home are deeply disappointing. There were 14 issues upon move-in that one would assume should have been resolved beforehand. Astonishingly, KB Home deemed this a "move-in ready" home. Despite being here for over a month, these issues remain unresolved. I cannot, in good conscience, recommend KB Home to my friends or family.

The team KB Home has assemble together offer us timely responses and professionalism at every turn of our home purchasing process, during these entire process we were confident in the choices we make with selecting KB for our new home purchase.

My overall experience with KB Home has been a positive one. KB Home has been responsive to my emails on a timely basis and everyone that I worked with these last few months has been a good experience.

We have thoroughly enjoyed all the KB staff. The information has been clear, timely and complete. All our questions have been answered and our requests have been met. The total experience has been of the highest quality and service.

The entire process was smooth. Everyone that we interacted with was helpful and responded quickly to questions. Most importantly, the house was built well and on time. We had a third-party inspector come multiple times and he was always impressed with what he saw. Whenever there was an issue, it was resolved quickly. KB Homes obviously worked hard to make this a good experience for us.

It was a great, low-stress experience. Communication was excellent and any issues that came up were handled promptly and professionally. We got the house we wanted customized in the precise way we wanted.

Having a home built with KB Home was the best choice we could make. We have been shopping around at all other builders for about a year and KB offered the most affordable options with the most friendly and responsive staff. We are so happy with our home and the whole home building experience with KB Home! Thank you for helping us make our dream come true!

KB Home sell the houses for millions of dollars but the quality of the house is extremely poor, we had done many repairs just after few months of purchasing the house. They used cheap stuff to build the house to save money.

It's been great with the people. However, some details in the property were lacking. Our exhaust vent for dryer was built too small and they forced it to close creating a oval shaped vent. The hook up from dryer to the exhaust vent would not fit. KB homes ended up creating a custom hook up. Our fuse box was mislabeled and missing labels. Tiles required home owner to seal. Previous new build we purchased came sealed. We have a rate/mouse problem now, catching 2 mouse/rats every day for the past week.

KB Home made the best houses in our city and we love our floor plan. Location is great too. KB Home is the reason why we bought the house because houses are ground floor and there is a lot of space inside.

We had previously lived in our home for 29 years and needed to downsize. Marvin ** showed us a beautiful lot and we had our home built here. We can view the wild deer from the back porch in the morning and evening as they go across the field. Priceless.

We love our new KB home. The quality of the workmanship and value is great. The design of the duplex is beautiful and an easy floor plan to live in. We also love the location in Collier's Hill, across from a soon to be park, and near schools and the rec center. Great community.

My sales rep (Jeanne) best describes what KB embodies. Not only was she very responsive and respectful to all questions. She made sure she could do everything she could to make it the best experience possible. She even bought desserts and brought servicing trays for my engagement I was planning in the new house!

Overall, the sum of the experiences my wife and I endured put a huge strain on our lives at a time when we already had the stress of planning our wedding during Covid. From an error in our ceiling height that led us to have to rebuild, to misleading pricing, to declined meetings to address our concerns, our experiences were unheard of by seasoned professionals in the housing industry. We looked to KB Homes (sales in particular) for help during the complex process of buying our first home, but instead we were met with unprofessionalism that we could not have imagined. As well-paying customers, we feel we did not deserve this treatment.

KB Home is a great option for those looking to buy a new home. Their customer support team is friendly and helpful, always ready to answer any questions or concerns. The build quality of their homes is impressive, with meticulous attention to detail and durable materials. Overall my experience with KB Home has been very positive and I would recommend them to anyone looking for a quality new home.