Verizon Fios Reviews

Since Frontier has bought Verizon in Florida, I have had my VOD go out four times in the last two weeks. These were systemic issues affecting my whole area! I've had to call all four times and stay on the phone for a total of three hours. They refused to issue any credit and the billing rep said "your VOD is free so we can't issue any credit"... I worked in the Verizon Retention Dept for ten years and we actually did issue credit for a customer's inconvenience, but evidently Frontier does not! They got extremely poor reviews in every state they were in, before they bought Verizon... so I would definitely NOT recommend using them at all. If you read these reviews their customer service is very poor now!

Called to renew my services with them after 2 year contract. Representatives all give you different pricing. Paying 89.99 plus fees/taxes etc comes out to 121.00 right now. Been with them for quite some time, they are running a promotional rate for new customers for the same services for 64.99 & not willing to negotiate to a lower price for an existing customer who has been providing them revenue for 5 plus years. Done with Verizon. Disconnecting my 4 family phones, FIOS and never looking back.

I have always had Xfinity... I decided to try someone else to see what they can offer. Huge Mistake!!! I signed for 2 year agreement of Verizon Fios 75/75 internet, and starting from day one I realized that the Internet was very slow, and intermittent. I contacted customer service several times and they told me that the wireless router was the problem. They told me that the location of the router was causing the problem. Too many walls for the signal to travel through. They installed the router but I would have to pay for the router to be relocated in the house.

I made an appointment to have FiOS connected at my new apartment. No one showed up and I spent a combined 2.5 hours on the phone trying to figure out what was going on and get the issue resolved. They said they couldn't connect me because the old tenant hadn't disconnected their internet. The first person I spoke to said I could email a copy of my lease to override this. The second person said this was not possible and I would just have to wait. So now I'm writing this review on my phone.

I paid for 25/25 mbps. I get 30/0. Over 3 weeks, the upload range from 0 to 1.25. I spent 20 hours on the phone and every single call they start the process, so I was on the phone for 20 every time. Even with a "ticket" number and escalated to a "higher" level, no one was able to fix my upload speed. Then there's the billing department. They billed me $20/month more than my contract with them. One supervisor claimed he can't "see" my contract. I faxed it to him before he reluctantly gave me a $20 credit for the current bill and that he will fix it next month. Of course, it was overcharged again the next two months. I'm going end up calling them every month until my 2 year contract is up, and then good riddance. I would not sign up with them again!

From the install until today FIOS customer service has been a nightmare. The installer was sloppy. He was actually going to leave with the wires laying coiled up in my driveway... not scrap wires. These were actually attached to my house laying across my driveway. Very unprofessional. Their customer service is the worst I have ever encountered. Endless waiting on hold to get nowhere and get no answers. To get thru is impossible and to get an actual resolution to an issue is a miracle. You could always try to connect with support thru their live chat service. That is an absolute adventure. Hopefully Ali Baba's flying carpet made it thru the desert and got him to work so he could slaughter the English language and cause you so much confusion that you will want to box up all your FIOS equipment and throw it in the dumpster. Can't wait to go back to Cablevision!!!

I feel I do not have to go to court if I had above info.

I have ordered an account change: termination of a FIOS Triple bundle (TV, Phone, Internet) under my spouse's name, and a new installation of enhanced FIOS Triple Bundle with a new account under my name. All the work was supposed to be performed on Feb 27 2016. Today Feb 24 2016, 3 days prior to the agreed-upon scheduled work, Verizon cut off my phone line. I called and talked to their Tech Support, their Customer Service supervisor. They all say that they cannot put the line back on. Because of their 'don't-give-a-damn' action to fit into their schedule, they have no consideration for the inconvenience they cause their customers. Bad bad customer service, Verizon! You are not the only player on the market!

Verizon is full of thieves and liars; their customer service reps are not on the same page with any information. They told my husband that since we are moving to an area with fios is not offered there is no cancellation fee for our contract. I called back about a week later to cancel and of course there is a cancellation fee because Verizon home phone service is offered in the area, so in order to not receive a cancellation fee I would have to set up the home phone service (which was still 60$) or pay the fee. The manager I spoke to told me the phone service was 22$ with no contract and no cancellation fee however, I spoke to another rep and he said there is a service fee for the home phone of 46$. Total bait and switch! These people are total frauds and thieves, they will do anything to nickel and dime you. I'm not surprised at the amount of negative reviews they have. They are a horrible company with subpar internet and cable services.

They are always trying to upsell. Whenever we call to make changes or reductions to service they make it very difficult and time consuming. Their FIOS television service is quite good. Good picture, good interface. However, they force you to 'rent' their Set Top Boxes with no option to buy. So, over the years we've spent over a thousand dollars 'renting' the equipment we need to use their service.

When I originally ordered the service, it took a while to get things straight. Since then, I never had to deal with customer service. Extremely fast internet and great HD picture quality. I can look at many features or problem shoot from my cable box menu screen. There is not anything you can't do! I have not had a repair issue since I had the service installed (6 years ago). Having Verizon FiOS has been the best cable/internet experience. I never had a repair issue and I continue to "Wow" my guests every time they come over and see the picture quality.

They all appear to be scripted... when you can sit through long wait times and get someone. Picture quality is excellent. Internet speeds are very good. Many issues with DVR/set top box choking with on demand programs. Prices are outrageous and advertising is extremely misleading. I am angry that the FTC does not crack down on these cable providers in misleading advertisements. For example, an ad for a bundled price of 79.95 sounds great (most consumers know it does not include tax and line charges) but you must, in essence lease their proprietary equipment which carries ridiculous monthly charges. In my case with Verizon, I can't buy and use my own DVR/set top box. Such is the case for most major cable carriers. So the ads for 79.95, 59.00 per month, etc. are nothing more than a carrot on a stick. I am paying close to 200.00 per month (with no premium channels) for Internet and cable when all is said and done.

Talk to a computer about problems with the TV service not functioning. It tells you it has sent a signal, it's now fixed, goodbye! It's not fixed, so ring customer service and repeat, repeat, repeat... Real person, almost impossible to connect to! Poor, no tv service every couple of months, takes hours of talking to a computer to even get a real person, who knows nothing when you reach them so you have to tell them everything you told the computer. They spend half an hour making you unplug and reset another ten times and they fix a tech appointment 4 or 5 days out. But they still charge you as if you had service the whole time!

Takes a long time to get to a rep; some don't really understand tech; most are pleasant. Verizon FIOS claims to be fast and I pay for 100mbs but buffering still occurs fairly frequently. Also, think that cable companies make a high profit from advertisers, yet, this money is not translated back to subscribers, who don't have a choice of opting in or opting out of advertisements; especially those that 'pop-up' on-screen [hate these] as you are watching a show.

Very easy to change to a different bundle package. Have not experienced any outages due to their services. They have the lowest price compared to other providers and a faster internet and more TV channels. We had Time Warner and Mediacom before and Verizon has superior Internet and so far no interruptions in their TV signals. Verizon wireless should lower their prices for their cell phone services. Maybe a special Senior 65+ program.

My problem has been with Fios Quantum. The product is substandard with poor service. The only solution offered by Verizon is to replace the quantum box which has never worked right and is a substandard product. They constantly push a bad, poor functioning product which is Quantum. High expense for a bad tv quantum box. They never fix anything. They only offer to replace the product with the same bad product. It's unfortunate that there is not more competition which would help ensure quality service and equipment.

The customer service is good but at times the waiting time to speak to someone is too long. They installed a new router one day after I called them to tell them that my internet wasn't working. Their rates for the boxes are too expensive. I feel that they are very reliable and despite the high rate I will continue to use them. I wish you could pay only for what you use... Instead of them grouping everything together... I don't want HBO and Showtime but it comes in the package I got... I would want a discount for not using it.

I have been a Verizon customer for over 20 years. The last 2 years or so, this company has been terrible. My home phone line doesn't work half the time, the line is so bad when it does work (static) that you cannot hear anyone on the other end. My so called "high-speed internet" has been slower than dial-up. I try to run a speedtest, but they time out because it is so slow. Now, the billing is getting messed up to go along with all the other terrible service. Dozens of calls to customer service, emails, chat and still they do nothing to help. Very frustrating. I don't know what to do other than cancel the whole mess.

Somehow my cell phone number is on someone's account. I get robotic calls and no reply texts frequently because that person doesn't pay the bill on time. Though I have called Verizon they will not fix the problem since I only have the last 7 digits of the billing number. I am currently traveling in an RV and have NO other home! I am not a FIOS customer!!!

I logged in to my Verizon portal and a pop-up came to upgrade from 50/50 to 75/75 for 10 bucks more with the Quantum Gateway router included. I called a representative to confirm this over the phone and she verbally did and said she sent me the review in an email. She said the router would be mailed to me and I would have to return the old one.

We recently had a FIOS triple play plan installed. During the initial sale, the salesman said that we would be signing for a 2 year contract with a 3 year price guarantee and that my Verizon phone service switch from Verizon wireless to Verizon fios would not be subjected to a early termination fee since it was still under a wireless contract. Once the first bill was produced, the bill had the 175.00 early termination fee and there was the statement that said that all my discounts would remain for 3 years except a 20.00 internet charge which would increase after 2 years thus negating my 3 year price guarantee. After at least 4 to 5 conversations with customer service, each time they agreed to credit me some of the fee, and each attempting to blame the other company for the problem.

I have just had the most horrendous experience with a service request that should be a routine procedure for Verizon. It has been so upsetting to me and consumed so much of my time that I thought it would be mutually beneficial to write a formal complaint to management at Verizon, the public service board and the head of the condo association in which I own property.

On 3 occasions on hold with Verizon. To better understand service was advised to extend my contract and upgrade the top boxes and router. Called to verified the appointment. On hold for 2 hours, no service, no help. I will not be using Verizon for my house and phone. I will encourage others to do the same. Totally unacceptable. They had no record of the technician coming to the home after I spoke with the office to confirm the appointment! I have been a customer for over 10 years. Never late paying my bill. They were rude!

Well, where to start, I had a simple move from an old address to a new. Verizon has not had my package service correct since. They said high speed internet was not available at the new location (it was only 4 blocks away - same town). They said they had to create a new account, so I lost to package I had and then they wanted to charge me more, as those packages were no longer available. I told them, I am not the one whom broke the contract and I want the same price as before or I will leave them. I had no service at all for over 6 weeks and no fax for another 2 weeks after that. I was calling in about every 2 weeks to see when my complete service was going to be contiguous.

After spending more than three hours over two days with Verizon representative in three different countries beginning on January 9, 2017, my Verizon email is still down. The first hour was spent accomplishing absolutely nothing with someone in the Philippines who told me there were no outages. On day two, the first person I spoke with (in Mexico) spent an hour seemingly resolving our issues, only to find out an hour later that the problems had recurred. Later that day, another hour was spent on "hold" and being transferred to several different people, to finally be told that there was a nationwide outage. This morning, the seventh day, our Verizon email was working for an hour or two, and is now out again. I have not contacted Verizon again since last week, as that seems like a very futile effort.

I need to know how Verizon can charge us a rental fee for the cable box (now $12 a month with no DVR) when the service will not work without it. The same goes for the internet modem ($10 a month). To me it is like buying a new car and the dealer charging you a rental fee for the engine! This equipment also uses electricity and produces heat which can cost $2-$4 dollars a month. The unit uses the same electricity whether it is on or off. I am hoping that someone who understands the law in this matter to explain to me just how they get around to charging these fees. We should start a class action lawsuit to recover these fees. Please advise.

Verizon is the absolute worst and Comcast is not much better. For the prices they charge for their bundles you can save thousands per year by buying the MAGICJACK. It is a once a year charge of $49.-$59 and you can make calls anywhere, anytime without the big bills. Verizon sales staff will lie to get you to sign by offering gift cards which you will not get if you do not have the time to be on the phone with them a minimum of 93 minutes.

If you have a problem and need to get Verizon on the phone, be prepared to spend hours being transferred back and forth between their incompetent departments and outdated infrastructure. For a company that markets itself as the frontrunner of communication technology, they have the least user friendly website, and their interdepartmental communication for customer service is nonexistent. They are extremely efficient in one thing only, bill you on time.

Recently, Verizon transferred our service from one location to another. When transferring the service they failed to activate one of our cable boxes. I contacted the company and was on the phone for 2 hours. I spoke with 4 different customer service representatives and 3 technicians. I was disconnected 3 times. Though I had email confirmation of the services we were supposed to receive, the customer service reps did not have records of the services that were emailed to me from their company. I asked for a local address where I could talk with someone in person. The representative told me she was in the Philippines and couldn't provide me with that information. I would have to locate it on my own. I am still in the middle of sorting out this issue, but needless to say, I was very disappointed in the service I received. After our 2 year contract ends, I will never do business with this company again.

We have not had internet, cable or phone for 2 days. Called Verizon service and they said it is an issue with their equipment. They had to come here and fix. They gave an appointment for the next day, which is today, between 8:00 AM and noon. It is 1:48 PM now and nobody has shown up. Called service to find out the status. They could not even find out when the guy will come to fix. They claim it is an entire day appointment. Ridiculous. Pay more for Fios and now wait all day to get the issues addressed.

I've had Fios TV, Internet, Landline Phone for several years. Verizon has never honored a two-year agreement and maintained the agreed upon price. This last year of billing has been a significant problem. The price of the package continuously increases - for no reason - no additional services or products involved. I have to call Verizon with each month's bill to get the increased amount corrected. The Verizon reps will not correct the issue without churning the account. They state they need to cancel and reset services to apply a credit to correct the overcharge. I need to go through this process about three time per month with each monthly bill. They apply a credit to an amount that is higher than the incorrect amount that I called about. Then they need to apply two credits to bring the bill within range of what was promised on the agreement.

We have been Fios customers for four years. It's great until you need something or have to deal with the outsourced, unhelpful customer service located in the Philippines or wherever. I hope a Fios executive is reading this and you should be ashamed of how lousy your customer service is. After four years, we decided we'd like to acquire another set top box for our bedroom. After making a trip to pick the box up ourselves and plugging it into the house coax network, my wife spent an hour on the phone with a guy in the Philippines who did nothing to help with troubleshooting. I knew that it was likely the Fios technician NEVER hooked up the Fios to my home's coax network four years ago. They quoted us a two week wait for a technician to come out and replace our two outlet adapter with a three outlet adapter; pathetic!

This is the fifth time I've woke in the mid early AM to find either no tv services or no sound and each time they always got some excuse about it's being worked on. WHY? My bill don't ever see a credit for it. Plus for a mid level HD package the cost was 145 a month then suddenly jumped to 225 and no one from there has any answers as to why. American citizens WE NEED TO BAND TOGETHER AND OVERCOME ALL FORCES IN OUR WAY AND WITH ENOUGH OF US WE CAN. VERIZON NEEDS TO GO TODAY.

I originally called Fios for a bundle package late 2015. Fios gave me a great bundle price, then DirecTV shows up at my door. We were not contacted letting us know Fios was not available. We were scammed into a 2-year contract with DirecTV. Verizon came and hooked up and said we would be getting 10-7 mbps, not 1 mbps (that we now are told we are ONLY qualified for). Verizon came out 2 times after original hook up for trouble shooting. Still being told 1 mbps was what we would get. Yet are paying for the online package of $29.99 for 1.5-3 mbps not the $19.99 for 1.0 mbps. I've been on the phone twice for 45 min to a hour being told I would receive a call within 72 hours to hopefully resolve this problem yet have not. I feel scammed and Fios was just selling me a lemon.

About 6 months ago my cable box stopped working. I called it several times--manager after manager I spoke to it took them about 3 months to send me a new box. I spoke to 3 managers which all of them said I would be getting a credit on my account for the 3 months so I decided that I guess that would be ok, until 3 months ago they sent me a bill for 570 saying that the months I didn't have the cable no payment was made. WTF are you serious? I called back. Spoke to someone that didn't even know English.

I have had Optimum cable, internet and phone services since they were available to me in Bridgewater NJ 20 years ago. I never had problems with them. Excellent customer service and they also provide excellent cable, internet and phone services. Anyhow I fell for Verizon's deceptive advertising lie of faster internet speeds. Optimum did not offer 150/150 up and download speed so I decided to switch... Well literally it was the worst experience I have ever had with a service company. Not only do they lie about what they can provide at an extra cost their service is horrendous from customer service to the performance of the actual service I was paying extra for. The first month of service I had 5 days without on demand service which of course I was paying extra for.

Waste of time! They created an account under my name but put a false telephone number which I didn't know, so when I went to access my account they said I couldn't since I didn't know my number. I then went on a chat for an hour and none of it was documented. All was a waste of time.

On January 20, 2016 @ 8:00AM I made a payment of $155.42 through Verizon's online bill pay system and received confirmation (#**) through email of one payment of $155.42. Later that morning @ 12:00PM I called Verizon after discovering two duplicated payments on my bank card both for $155.42. Because of this large amount, I was unable to make purchases to prepare for a major blizzard on the east coast. I spoke to a customer service agent to sent in a ticket to have one of the payments that was unauthorized reversed while it is still pending. She told me I will receive a follow up call. @ 1:20PM I called Capital One to dispute the transaction and avoid penalties to my account. My banking agent said they can expedite the reversal while it is pending and drop all penalties if Verizon can verify the reversal is taking place.

I've been having the same problem for 4 weeks now!!! And nobody seems to know anything but to get the pissed off lady off the phone. Tech is scheduled to be here during the timeframe of 8-12. But when I called customer service they told me 5:15-6:16. (This will be the fourth tech to come out) Not acceptable for a recurring issue that I have to call every week about. I never wanted to write a bad review more than now. I haven't had services since last week Wednesday!!! I'm so about to cancel my services!!! I deserve a credit for all of last week since I had to call Monday of last and Wednesday. And today is Tuesday still don't have services!!! Talk about pissed off!!! Next I will be filing complaints everywhere.

We have switched to Verizon from Comcast and found the ethics of VERIZON to be horrible. They convince you to switch to Quantum from the regular service, charging your more for everything, forcing more expensive internet as a requirement. After the switch we find out that it was not necessary. The Quantum internet was not faster, in fact measured slower by a bit. The Quantum TV service is slow, glitchy. The remote control sometimes does not take and other times doubles the button pressed, even though we carefully tested that only 1 key was pressed at a time. The list goes on. The recordings don't complete. The picture sound starts breaking up, even on regular TV.

On Jan 20, 2016 representative (Andrew **) rung my bell, said he just signed my neighbors up 2 doors down. After looking at his ID I let him in. I asked Andrew for a business card and contact info (just in case), but he didn't have any. Anyway I told him I wanted 3 top boxes, and wanted to continue using the other 3 cable wires in other rooms, and I wanted the internet and phone. He said I could get all of that plus Starz, Showtime Encore, and another movie channel for $143.00 a month. He said installation would cost $80, but I would get a $80 gift card to cover it and I would get a $300 gift card in 2 months for signing up. Yet, when he was done my bills for the first 3 months were estimated at $190. This included a $26 a month charge for the installation. This bill did not add up to me and I asked him to explain it. He did the best he could. But this is what led me to look at the reviews and I'm glad I did.

I purchased a newly renovated home and had Fios installed. About 5 days after the install & after a day of rain, I noticed a wet spot and water damage on my kitchen ceiling. I check outside in line where the leak is and right above it is where the Fios technician drilled into side of house to bring in the cable. It appeared as if the siding of my house had been cracked where he drilled but I did not have a ladder at the time to check. I have before and after pictures of the ceiling so I know it was Fios. After trying for several days to get someone from Fios out to my home to see it, they send the same tech and he looks at it. The tech then states that his manager has to come out and check. It's been two weeks and more calls and manager still hasn't come and the estimate to check and repair is $1000. I asked to speak with a manager higher up but they said they can't give me those numbers and that I'm stuck with the manager that hasn't come out yet.

Verizon is taking two months to bury the FIOS cord in the front on my home that carries Internet and Cable into my home and they still haven't to this date. They continuously blame other departments and never take responsibility for their lack of work. Do not believe them when they say they are going to do something. You have to call every day just to remind them to do THEIR job. I almost lost my job because the cord that they never buried got mangled which caused me to not have Internet for 3 days. TERRIBLE COMPANY. HIGH RATES.

Two weeks before Christmas, Verizon had subcontractors install FIOS lines in my neighboorhood. In doing this work, they cut my residential phone land line. I called and Verizon which sent out a repairman to fix and he laid new line to home which had to be buried. They came back to bury line and cut my electricity line to home as they buried the phone line. I have been waiting a month for Verizon to repair both lines. I was lucky enough to have local Electric Company lay temp line on my lawn to keep power to house. Middle of winter and no power! Verizon finally sent a sub-contractor to dig and repair electrical line and he once again cut my phone landline! Still haven't fully repaired the electrical service to house but they did after three weeks repair land line (again). I have called and emailed over a dozen times to remedy situation!

Customer Service promised automatic upgrade of Internet, Router & Boxes that record with 2 yr price guarantee. Advised him that I wanted to move box to room with previous co's line & would I need a tech. He advised NO, as long as I had box (saved $165 - tech fee). I had equipment sent to home for self-installation. NO ROUTER IN BOX. Spoke with supervisor Helen who agreed Router should've been sent but I need tech for box in room. TODAY, Helen said NO router since Internet not upgraded. Called AGAIN, all I got were "I'm Sorry, but" - their customer service are the WORST, nothing but LIARS. If Putnam City NY had a decent cable co, I'd switch NOW. Verizon doesn't care about customers, it's all about the money!!!

It's my first time using Verizon and I called in for a technician and all they did was send a modem and a manual which was followed but didn't work. I have been calling for 3 days and all they keep doing is transferring my calls and all I do is explain myself all over and over again, all day kept saying "It's not the right dept. let me transfer you." No solution. Worst customer service ever.

In January of 2015, I signed up for Verizon Fios triple bundle services which included cable, landline, and internet. At the time that I signed up, there was a Fully Loaded Entertainment Pack promotion plan which was offered for free if I signed up for 2 years. Normally the entertainment pack is 48.99 but was discounted with the FiOS TV Select HD plan. In April of 2015, my wife wanted to upgrade to the FiOS TV Preferred HD plan which offered a few more channels for an additional 10 dollars a month. Prior to making the change, I spoke to a customer service rep "Sheana" to assure that if I changed the plan I would not be renewing my contract nor losing my entertainment package. The rep stated that I would be able to keep everything as is and that the only thing that would change is my total which would be increased by 10 dollars a month.

Biggest mistake ever... My area do not have FiOS and one of the agents said that the fee would be waived when I disconnect due to FiOS not being in the area so I did. However Saturday I got a bill for 121.71. When I called today I was told that the information I was given is wrong. Therefore the charge still charge after I was misinformed by the previous agent. I am getting penalized and she's sorry for that. LOL. Verizon is the worst. I wouldn't recommend anyone to use their service.

Verizon has charged me too much in past ($400 for installation and some other ** charges) and I have paid then they offered me 50 Mbps speed promotion for adding extra $10. Since it has been upgraded from 25 Mbps to 50 Mbps I am having issues after evenings. At evenings, I am barely getting speed of 10 Mbps. I called 3 times to Verizon and they were unable to resolved this issue. So I called 4th time and person said that they will send technician but then thank god I found out that Verizon charge you to send technicians so I cancelled technician's appointment. My advice is to people is that DO NOT GO FOR VERIZON SERVICE. They had put my credit card information on auto-payment but still it is not working. Their system is a **. I WISH BBB had negative stars.

I signed up for Verizon Fios Dec. 2015 in Brandon, FL. A couple days after I started having issues with Internet connectivity and stability. This is highly unacceptable as I need the Internet to work from home. I scheduled techs to come out to look at the equipment, connections, and slow to nonexistent Internet speed. The tech replaced the DLink box and it was okay for a couple weeks. The internet started shutting off for 10-15 minutes on/off every week after that. I did not want to ruin my holiday so did not call Verizon to report was waiting for after the New Year rolled in.

I switched to Verizon Fios internet from Comcast and it was biggest mistake ever. BEWARE!!! STAY AWAY FROM FIOS INTERNET. PROBLEMS EVER SINCE. I cannot even stream internet without constantly getting, having it glitch out and freezing up. Called several times and finally got an answer that even though I have full bars showing good connection they say their main server in area gets overloaded in evening time (although I have issues even late night). They said they are looking into it but could not tell me if or at all they could fix this issue. Been 3 months and I have lost all hope that it will get resolved.

In April 2009 I transferred to Optimum. Verizon continued billing me and in Aug. sent a final bill of 1911.31. Because the account was closed they couldn't adjust to the correct amount so they told me to pay the full amount and that they will send me a refund check of 1417.31 which was the error amount. I did as agreed and they sent the refund check and that was it didn't hear about it again. Two years later I went back to Verizon under the same address and name, had no issues. Now in Nov. 2015 I get a letter from a collection agency saying I owe 1417.31...

I signed up for Verizon internet & TV 6 months ago. My special introductory package was supposed to include HBO & Showtime for 2 years, as well as a tablet so I could watch TV in other rooms. I am not getting any Showtime or HBO, in fact I don't even get a guide channel so I can tell what's on! Tablet? Pffft! I'm in Fredericksburg, VA, and although there are many Verizon stores in town, None of them knows anything about TV or internet service! The nearest office is almost 50 miles away, and they just direct you back to the website. The billing is hopelessly screwed up, and I am sure I have already paid for their modem several times over. To top it all off, although there was no early termination fee on my written contract, online my account warms me about a $250 fee! Is there a class action suit I can get in on?

New service w/ contract that offered a $350 gift card if services were current for 90 days. First it took 3 different reps to give me the correct info. After my 90 day bill time period my current $167.79 bill was past due. Spoke w/ Gary on Nov 11, 2015. He said I was no longer eligible because of my current bill being past due, but if I made a payment I would be. So I paid $130.00, (you can have a bal under $50) he gave me 2 pin numbers and the 30-45 time period before I would receive the card. F/U on Dec 18, 2016, spoke w/ Gary again, told me everything was processed on Nov 14, 2015 and if I didn't receive it by the 26 to give a call back. Didn't get it so I called, rep told me he checked w/ the 3rd party company who does the card distribution told me "don't worry you will get your card, someone will call me by Thur, Dec 29." No call. I f/u again a week later. Rep informed me that I wasn't eligible. I spoke w/ a Supervisor who confirmed same.

I recently added Verizon service to my new home because my Comcast raised my rate upon moving and told me I couldn't keep double play or downgrade. We don't need a home phone for any reason whatsoever. The "savings" listed with both Verizon and Comcast are stupid and lies. Anyway, I signed up for 50/50 preferred HD with 6 months of movie channels for $119/monthly which was of course, too good to be true. When the installer came in he told me that he hooked up my 100/100 and I asked him why and he said it's what I signed up for and I just went with it hoping it was a bonus (yeah right). I was originally promised a waived installation fee (because I first went with DirecTV and internet from Verizon until they couldn't install a dish because there was not signals. I asked to add the service from Verizon).

Would have given a -5 star rating if it was an option. Ordered service on December 28th 2015. We ordered the cable, internet and phone. We were given a date of Jan. 5th for installation even though the house was already set up for Fios from previous owners. The day before installation a Fios rep called and said there would be a 1 day delay because previous owners did not disconnect. Although upset we already waited a week I said fine what's 1 more day. The day before the second scheduled installation I called to confirm that they were coming and got a woman who barely spoke English from India. She had me on hold for an hour while she contacted dispatch. I hung up and called back and got a man who spoke more English than the first one who within 5 mins told me dispatch was closed.

For the 2nd time in 3 months we have tried to get FIOS installed in a house we purchased in August, 2015. The first time my daughter took the day off from work to be here when they were scheduled to come. She waited all day, called multiple times and no one showed up. One week later the doorbell rang and when she answer the door it was the Fios tech. She asked him what he wanted and he said he had come for our installation. She told him he was supposed to have come a week prior to that day. He said "Oh yeah, I decided to take a vacation day." No phone call, no email, even Fios didn't know where he was. Today we decided to give them a 2nd chance. They UPS'ed the equipment last week and were scheduled from 8-12 today. Once again, no show. And we started calling at 11 AM and were on the phone until after 2 PM each time getting promises that a manager would call us or the tech would call us back.

Dear Fios, you begged me to switch from Bright House for years and years, telling me I would have no more billing issues, better pricing and faster internet. Now I've begrudgingly made the switch, it's been two months and I've regret every moment. The pricing you gave me on my sign-up call was less than honest, you've included services that I didn't want, charged me for add-ons you told me were free for two years, gave me "basic cable service" without a box to use it and on four phone calls told me the errors would be fixed but haven't.

Fios "upgraded" my Fios service to "save" me money. The internet and/or cable has not worked properly since he came out the first time. A total of three technician visits later the system has been appropriately upgraded to work with new equipment. I signed but was not informed that the fee was $120 for repairs. The problem is that the first two technicians did not do their job. Now I have to pay. 6 hours of technician time later, monthly phone calls to correct my bill, and it is costing me money. Don't use Verizon!

It's not a surprise to me that the Verizon reviews online show a one star overall. Signing up for the service was difficult enough; spending over an hour in the store only to spend an additional two on the phone prior to a technician coming out. Additionally they never asked for my permission to run a credit report for the service! I just called for the second time about an issue with my bill and the agent stated that there was not a record of my first call and basically told me that she could not assist me with the issue. She told me that Verizon doesn't offer a Military discount, what other incorrect information is she giving callers! I have been given the wrong information each time I call in. Maybe calls should actually be recorded so that I had proof that I was actually told that my bill would be corrected! I did mention that she could just review the recording and she stated that "not all calls are recorded."

I have been waiting for my refund for 4 months now. I was told once on the phone my check would be here in one week. I called again and one person told me he would check then put me on "hold" and another lady picked up as if I were a new caller. I guess he just didnt want to help and pawned me off. She was unable to find my account, guy #1 found right away and disconnected me. So annoying, still not resolved.

I had a 2-year contract with Verizon for FiOS internet. I was on the auto pay system so that I would not have to worry about calling and paying the bill or even think about it. In August 2015 Verizon did not pull money from my account and failed to contact me after numerous attempts of trying to change phone number, several employees failed to change it in the system when I called. They claim they sent an email to me which I did not get. After the glitch in the system they took me off of AutoPay and failed to contact me about the change on my account and the bill backed up to have a balance of 307.14.

I had Fios for 13 months. Speed was 75/75. We never had service. They tried on several occasions to send bullets, even sending out tech. It would work for a few days and things would go back to the same issue. One day I called in to find out we had the wrong router. Would you believe at that point they didn't want to give me a new router? The rep told me since I had this particular router for so long that I have to deal with it. Asked to speak to supervisor whom basically took her rep side. It then became very rude. They didn't want to help me. So of course I cancel my service. Verizon use to be a great company. Now they are taking on more than they can handle and treating their customers like **. Not only did I leave Fios they lost my business as a carrier as well. When it's time for them to give you a credit it will only be some cents. Get out while you can.

I had called Verizon Fios to start internet service because I thought they had the best offer shown on their website. The rep I spoke to was very rude and had snapped at me when I asked questions to verify information. He then added phone service to my order when I specifically told him internet only. When the order was complete, he gave me the amount I would have to pay each month which was $20 higher than what was being offered on their website. When he asked me to confirm my order I had hesitated and he snapped at me again to give a yes or no answer so I quickly said yes. The rep did not inform me that I had made an order for a self installation kit and did not find out until I finally received my order confirmation by email 7 hours later. When I saw what it was for, I immediately called to cancel the order. The rep assured me it was cancelled, however, I still received the kit several days later, which I had to pay to send back.

This is my first review. From start to finish my experience with Verizon has been frustrating at best. I stayed home from work (half day) for installation, the person never showed up at the scheduled time (a 4 hr window) and calling Verizon, no one was able to track down where he was and told me that "they didn't know what to say, he should show up today". Turns out they had booked him to install my internet at the same time as they had scheduled a mandatory meeting - there was no way he would have been able to make it. He showed up a few hours later. I work full time, not contacting customers about a significant delay in installation time at the very least is inconsiderate. Even a text with the time change would have been fine. He was apologetic, but the lack of coordination or communication to customers is extremely concerning for such a company that does so much business.

I have been calling Verizon Fios all day to dispute a bill of almost 300.00. I have been on hold for over 3 hrs!!!! This bill is not accurate. Every time I get a hold of someone who can "help" me I get disconnected. This company puts you and your call into a hold queue in hopes that you will give up and pay a bill that is not accurate. I will not pay this bill and will be looking into suing Verizon as I know they scam people out of their money. At some point a supervisor REFUSED to transfer me to the department that was believed to have the correct information to help me. I have never in my life been so furious.

Yesterday, I signed up for DirecTV/Verizon Internet/Phone Service. DirecTV was scheduled for today to install TV equipment. Fifteen minutes before they arrived I wanted to double check the Verizon details. I presently have Comcast Internet with 90 Mbps download & 6.11 upload speed. I went online to Verizon website and they said their High-Speed Internet would be maximum 3 Mbps download & 786 Kbps Upload. This is so slow, how can they advertise this as High Speed is beyond me. Needless to say, when DirecTV showed up for the installation, I canceled the whole bundle.

I agreed with Verizon to get internet 50/50 mb speed, plus tv local channels, plus HBO free for a year, for a total of $66.74 (including all equipment, all taxes and fees), but I was surprised that there was over $20.00/month of charges that exceed our agreement.

We have had intermittent service for the last 2 months. They have sent us new boxes three times and a tech 1 time. Still almost daily we have a problem with the t.v. Today I am waiting for a tech again who was supposed to be here between 8-10. No tech. Obviously Verizon does not care about their customers.

I arranged to have Verizon come to repair or replace my TV boxes which weren't working properly. The service was scheduled for today (December 12). I asked that the service be in the afternoon but cautioned that we had to leave by 6 PM and that we wouldn't be back until after the New Year. I got a text that the service call would be made between 2 and 3 PM. At 5 PM I phoned to find out what happened. A rep put me on hold, came back some time later to say that the rep got stuck on another job and would call me within ten minutes. The rep never called. Total disregard of customer concerns here. Flagrantly bad service combined with lies about what they would do.

My first review of everything I had. I would give negative stars if I could. I called them to install the internet at my apartment just because they are in charge of the region. Then after a couple of unnecessary calls and waiting back and forth, the modem arrived (which they themselves had no idea about whether they shipped or not). Then there started a couple of tech problems. Finally they figured out that the internet speed was too low to function as a normal internet (1/5 of the lowest normal speed ever) that the company itself recommend me to disconnect, as they said my apartment was far away from their office (???). It took me such a long time until I could cancel because they didn't have the account number of me until I receive my first bill sent by them.

At the end of July 2015 I thankfully ended my services with Verizon fios & internet. I was on auto pay through my credit card so my payment was always on time. I called to find out my final bill. I was misquoted of course. I returned my equipment on 9/13/15 and was told I was good to go. I had a refund of $6.66 coming to me. It would be processed on the next billing cycle. I waited. and waited. and waited. 10/21/15 I called their "customer service" department. Lorraine told me she thought this was odd and gave me an escalation ticket number. She told me my refund would be to me by the end of November. Long time, but I waited and waited and waited. 12/2/15 I contacted them again. I was given a new number to call during regular business hours. I work nights. I sleep during regular business hours.

At sign up back in August, I was promised a $400 visa card after ordering Fios Triple Play and 90 days of paying my bill on time. Bill was $212 a month and I could not understand why I wasn't getting any stations. Customer service recommended I upgrade so I did at the tune of $351 a month. I later found out the channels I wanted were in the original order, I just wasn't able to get the channels for some unknown reason so I went back to my original order which canceled out the $400 visa card. When I speak to customer service, they say it is $300 visa card and will take 4 to 6 more weeks! But meanwhile I'm getting postcards and emails saying my visa card is coming! Well guess what? The joke is on me! This is terrible timing for a scam. Right before Christmas. If I got the channels I originally ordered in the first place, would I really get this visa card I was promised back in August? Has anyone ever got this visa card?

I set an appointment with Verizon to install the triple bundle which they installed but their tech did not check if everything was working. When someone tried to call my home phone they couldn't get thru so they called my cell to let me know. So I called Verizon to report my phone not working and they set up an appointment after an hour of troubleshooting.

They were setup at Sam's offering a great deal for internet and cable for 103.00 a month. Fist bill was OK . Then it started 158.00. Called both companies and can't get it resolved. They do anything to get you in a contract. It's time to have a judge decide the outcome.

I had Verizon Fios since 2008. Last year Tuesday before Thanksgiving all my services went out; cable, phone and internet. When I contacted them I was told it would be 10 days before they could come out!! I ended up cancelling service and going with DirecTV and Bright House for phone and internet. Then I got a $150 cancellation fee. I called them and told them I was NOT under contract and only reason I cancelled was the 10-day wait for repairs. It was a Holiday weekend, I have out of town guests coming, my husband is disabled and relies on tv since he spends so much time in bed. Then I get a letter from CBE Group and I sent them a letter explaining I don't owe this fee. They reported a negative report to ALL 3 CREDIT BUREAUS!! I filed a dispute with all 3 credit bureaus.

I saw a promotion on internet and called Verizon to order FIOS internet services on 11/25/2015. Before I confirm the 2-yr agreement I asked two questions to the sales Rep: 1. If I change my mind within 14 days, the deposit of $125 will be funded to me? Answer is Yes. 2. Then what about the first time setup fee? The Rep said, since the $80 setup fee is splitted into 3 payments, and within 14 days, the bill has not even been generated yet, so I lose nothing if I change my mind within 14 days. (We sure understand that within 14 days, there is no early termination fee, which is covered in the statement that the sales Rep read, that have to read that.) Then I said, "Well, under these conditions, I agree."

I have never dealt with more incompetent people in my entire life. The customer service team is a joke. I canceled my services and sent back the equipment within 3 days of receiving the shipping boxes. I received a confirmation email and text confirming that they received it back. Since then I have gotten nonstop phone calls from a company that they contract with saying they haven't received it and asking for a tracking number which I have provided 3 times now. I also have yet to receive my deposit back and was told I won't get it back until mid-January when I canceled in the beginning of November. Not only was the tv poor quality, the staff and customer service is even worse. They do not care about your problem and will do nothing to resolve it. Please do not do business with them. They are horrible.

I would give the customer service rating a negative 5 if possible, since very dissatisfied doesn't even begin to describe the "customer service" I got. I went to the website to pay my bill, and got looped continuously to the sign-in and password loop. Never was able to resolve. Called customer service and spent over an hour and 45 minutes and I was never able to resolve. Spoke to at least 7 people, got put endlessly on hold, they couldn't find my bill, sent to web services, finally got to bill payment and they want to charge me $3.50 because they are taking my payment on the phone. I told them this was outrageous, I would use their website if it worked, but no one could help me get it to work.

I was paying a total of $137 with a $120 triple play bundle plus meritorious taxes that Verizon always charges its customers. I previously had 75/75 internet speed. I called FIOS on black Friday and was offered by an agent that she can put me on a new 2-year contract with 50/50 internet speed for $97 plus taxes. The next day I received an email showing my monthly charges of $142 that included the bundle price of $135 which was offered to me for $97. Called FIOS customer service with no luck. She kept saying the same thing over and over again with the option to lower the monthly charges by $5 with a lower TV package that basically does not have any channel. I asked her to provide me with a phone no. where I can express my concerns, but no help from her.

Caller ID not appearing on TV screen when call comes in. Person resets the FIOS get Caller ID back on screen. Now I have no internet as he wipe out ID and password. Worked with Tech support and got my internet back. Slowly changing the password in all my internet devices.

So I have had Verizon Internet for a year and a half only because they are the only company allowed in my town. Their DSL internet is so crappy it takes almost 4 hrs to download a non-HD movie. Forget trying HD won't happen. I pay for their best package offered. They call it DSL But its still ran off my phone line and the best speed I have ever seen is 2.04 Mbps. I pay 59.99 a month and you have to run their crappy router or they will not help you. Do not get their DSL, go with a Sat internet. Same price.

I've upgraded my service twice because of slow speeds, so I now pay $60 a month for DSL (no FIOS in my area). My speeds are supposed to be 3.1 to 7 Mbps for downloads (even though they advertise FIOS 50Mbps for $45/month). My actual measured speed averages between 0.14 and 0.23 Mbps! My internet also cuts out at least 5-10 times a day. I work from home 2-3 days/week, so this is completely unacceptable. When I call to complain they're very rude, and give me some canned speech about using multiple devices, etc. and tell me to upgrade again.

Verizon Fios has been nothing but a headache over the past month-month in a half. I have had to call in well over 20 times in just that time frame. Any time I call in, it seems the moment I get off the phone I have to call right back because they screwed something else up. I called at the beginning of October due to my DVR not working correctly when I got back from vacation. The end result was to send a new set top box. The moment I got off the phone, my tv services were shut off. I called back and spent another hour getting them to correct that. As soon as I got off the phone, my DVR services were not active, they had terminated those. Had to call back once again. Finally got it up and running.

I had Verizon Fios international calling plan. They told me to keep track every of my minutes every 48 to 72 hours online which I did never knowing that the website only giving accurate information. Long story short I call customer care regarding a big bill that I received. They apologize for the inconvenience and advised me to remove international calling plan and use a phone card. They also advised me that because of the inaccurate/inconvenience of the website they will credit my account for $96.14.

We were looking to change internet providers because our internet connection would drop or freeze if we were using multiple devices. Called Verizon and spoke with a sales representative. I inquired about a bundle deal I had seen advertised. I informed her I would not switch providers unless I was guaranteed to have the same speed I did at the time which was 15 mb/s. She assured me it would be the same and might even be faster. Since a few times she seemed unsure of what she was talking about, I kept repeating that I needed to have a decent speed and connection for my son to use for cyber school. We also went over the phone services we use presently. After installation, I am shocked to find out the plan I was given was for internet with a speed of 1 mb/s. When I called to speak with someone and tell them something was wrong because it was horribly slow, that is when I found out she had lied to me.

After nearly a year of issues, empty promises, neglect, and an overall nightmare experience, I'm reaching out for some assistance from a consumer watchdog. Disclosure -- I have been a customer of Verizon (wireless) for 13+ years and FiOS in particular for about 1 year (but have lived in a FiOS household for over 6 years).

Verizon customer service is worst service ever. Also worst internet provider. Customer representative are very unprofessional and very rude. I been have internet signal issue since I got service agreement with them but unfortunately they never help me out. Every time I called they kept telling me that I have to upgrade 50mbp to 75 mbp. I listen to them and upgrade to 75mbp but was same signal problem and they keep trying telling me that I have issue in my house!!! And they also told me that I have to pay for technician to fix signal issue. I asked them why do I have to pay for it if is Verizon Fios service problem. They cannot come to my house and fix the problem without pay for technician. Customer service representative and also supervisor were very rude and so unprofessional. They never admit their mistake. Instead they will blame on you. Beware from Verizon. I won't recommend Verizon Fios to anybody.

The representative on the live chat was telling me that if I renewed my current bundle today that It would lower my bill each month by about $25 dollars. She assured me that everything would stay exactly the same and all my services would be the same. She sent me an email with the new contract for renewal. She had COMPLETELY redone my plan to the lowest tv, slowest internet and basic phone. This is not AT ALL what we currently had. And then when I called her on it, she tried to act like it was a system error. If I hadn't been paying attention she would have taken all our good services away trying to get me to renew my contract. No way will we be renewing with them.

When getting Verizon, I was told that if I sign a 2 year contract my bill will be the same even when the promotion is over, which was a lie. After one year of having Verizon, my bill increased and I was told that the promotion was only a year that why my bill is higher. I kept telling them to check their phone records of when I placed the order and they would see that the sale rep told me that regardless of the promotion end date if I did a contract, I would still have the promotion. I feel deceived. They tell you lies so you sign the contract. Stay away from their scam and lies.

On 11/16, DSL service with Verizon was interrupted and we're prompted to call customer service. Called customer service the following day during business hours, 8-6pm. Placed first call at 3pm and was given the run around for 1.5 hours. Then transferred to a tech specialist in a foreign country that barely spoke English. That wanted to sell Fios’ services. Couldn't get any help with actual problem. Second call placed at 5pm, another 1.5 hrs of the run around to finally get another foreign specialist that tells me I have to upgrade to Fios because it is in my best interest to do so.

There is an old saying that goes, "Teach us to number our days," because we humans have a tendency to overestimate how many we will have. Now that I have reached the sixth decade of life, I think wasted time is my biggest concern. That's why I'm writing this review of Verizon Fios. I have no criticism of the actual service. It really boils down to the disrespectful and corporate sloppiness that stole 5 hours of my time, and then without so much as a word I watched two Verizon installers drive by my house without the courtesy of "Hey, we can't do your installation today."

As part of a two-year contract for Fios TV and 50/50 internet, Verizon stated in writing that I would receive a complimentary Ellipsis 7 tablet or $200 off any tablet from Verizon Wireless after 90 days. Timeline: 4/22/15 Service installed one day late. 9/4/15 Still no voucher. Went into a Verizon store, got put on hold for 22 minutes with promotions department. Finally told order not processed for some unknown reason. 30-35 days to fulfill, given reference number. 10/28/15 Nothing. Called again, told that an email with voucher was sent 9/10/15 that I didn't receive. Originally promised a letter. Another 7-10 days to re-send.

I am utterly disgusted at how Verizon has treated us yet again. We signed up for Internet, Cable, and Phone service in August of this year. We were shopping companies and had Comcast as a carrier. The gentleman we spoke to was very nice and explained to us if we signed up we would receive a $400 gift card. We expressed our concern with that because a few years back we had signed up for a similar promotion and we could never get signed on to redeem it. We were assured as long as we paid our first two bills in full and on time that we would receive it. So here we are. We paid the bills and kept our end of the bargain. Then, when my husband called to see when it would be coming a couple weeks ago, we were told about 2-3 more weeks and we would get it. That it is 12 weeks from your initial service contract.

What I write about is very accurate. My wife and I dealt with several Verizon employees (to name a few, Ash - Supervisor, Tiffany & Steve). Once I said cancel - within the wk, I was hung up on. My service was shut off right then after I requested it not be. Basically, I complained because they had been charging me seventy something dollars a month for 3 Mbps of data. This went on for many years.

Customer service is horrible. I haven't even made it to having services or installation yet. I've called 4 times tonight. Each representative has passed me around and I still haven't been helped. The call has disconnected 3 times so far. No call back from the representative after sitting on the phone wasting time.

Arrived Monday AM to no internet service. Called Verizon, took 5 hours for them to take ownership of the issue and now 3 days later still no internet. We are a busy, 50 employee operation that uses the internet for all aspects of our business and feel we are now at the mercy of Verizon. I've called Verizon each day - must leave a message. I have received 1 call each day stating "working on the issue, we are not alone - 50 or more Verizon clients having the same issue" - today - no calls, no internet, no recourse??? Unbelievable that a corporation of this size would not have the resources to address issues that professionally and financially impact business operations!!! We have no other carriers available to us in our area - being held hostage by the bureaucracy of big business!!!

After 10 years with them, I am happy to say I paid the 350 termination fee to actually get myself free. The cost of Verizon starts off higher than any other provider but it actually goes up as the months continue... nothing is locked in as they say. The dvr was free, then 5.99, then 8.99, then 10.99, and now it's an amazing 16.99 just to be able to record 2 shows... this is free with any service but Verizon. There is a monthly sports fee for the sports package that I never signed up for of 3.99... everyone pays this. Then there is an emergency contact fee for any unseen emergency which is 2.99 a month, then there are line charges and customer service charges of 5 dollars. Then internet usage fees when the internet is actually free. So my 99.99 three service package now costs me 160 per month. 60 percent more than I was told.

Worst CS ever. Is even Dell worse? When they installed my triple-play FIOS they wiped out my pre-wired home network (all of it). They wouldn't come out and fix it. When new customers were receiving the same or better bandwidth packages for less money, they didn't apply such savings to me (existing customer) because they already have me on with a 2yr contract (why reduce the price when we already got him legally). Even their update offers weren't competitive with the offers for new customers. Finally I had enough and wanted to disconnect triple-screw and simply get internet from them (because can't obtain better in my monopoly area). I have to pay $150 for a new router when their old router that I already paid for isn't up to standard. They should upgrade for free to obtain the over $2000 new 2 yr screw commitment, but no... That would be asking their incompetent CS for recognizing the value of a customer. My last response to them follows:

I hate this company for the simple reason they are incapable of coordinating an individual's multiple lines of business into one profile. I recently had to choose Verizon as my internet service provider because my previous provider was bought and ceased operations. Verizon has "control" of the area that I live in which means I have no other choice. I now have Verizon land line phone, my cell phone and now internet (if they can figure out when my self install kit has ever been sent).

I have had nothing but extreme problems with FIOS from the start. The initial person sent to supposedly hook up triple play, threw my things and broke them, and didn't get things working. Then had many issues over the past 1.5 years and they do not have customer service, it is customer disservice! I was overcharged for channels never requested nor used. The internet was at half the speed promised, the phone worked for approx. 1 month and then stopped, dropped calls, and disappearing messages to add! NOW, a permanently disabled person and a Hurricane SANDY victim got a letter where someone stated a lie about what I stated, and that they are stopping service in 1.5 days! Ludicrous! Now my safety is at risk! They claimed to now when it supposedly happened, but have nothing to back up their statements! That is because it NEVER happened! HELP?!

Before I begin, let me say that I work in customer service, am a loyal customer (or ** in this case) and have been with Verizon Wireless for over 12 years and FIOS for at least 5 or so. Now to the point - I cannot believe how many times and the caliber of screw-ups FIOS has made with my account and services over the years. And the pinnacle was my set-top box burning out last Thursday and losing all of my DVR recordings and being sent a dirty, grimy replacement with somebody else's information and recordings still present. When the box burnt out and I called FIOS support, I simply asked them to send my account to a supervisor for a full review and I requested to be called back - but that hasn't happened.

Just when you think you've seen the bottom of the barrel, Verizon Fios opens another false bottom. While I have no direct complaints about our "Internet & TV Service" being provided to our home, I do have so so many complaints about the customer service aspect. There is such a disconnect between the phone agents & all their departments to the useless website/chat feature and to the insane Social Media help platform which is gaining momentum (arrgghhh). How do you run a company like this? I switched my Cell service a year ago from Verizon after 14 years with them for this same reason & am going to be switching my home services from them on Monday after 4 years of a consistent downward spiral.

Other than the initial lying about the price of service which was advertised and disappeared online before I received my first bill, I haven't had an issue with the service I received which was internet and home phone. Then I moved out of state (from Pittsburgh, PA to Indianapolis) and needed to disconnect my service as it wasn't available in my new location. When I first called, everything seemed fine. There would be an early disconnection fee and they would send the return label to my new location as I had already moved and had the router with me. Over 3 weeks have gone by, so I called them up today to ask what was going on. First, I called the number listed in my still installed app on my laptop for customer service. After awhile, I got transferred to the area dealing with FIOS, but somehow they couldn't hear me and thought I had hung up. I heard them discussed how to reach me, but didn't receive a call from them.

Today I had an appointment for service installation. Technician arrived on time around 1 pm. He didn't identify himself and wasn't friendly at all, but I proceeded to let him in and do his job. He only spoke once to ask about basement access then he kept going in and out. Last time he went out he didn't say anything so I was thinking he was coming back. Over an hour went by and until now we don't know anything about him, we don't have service and I called customer service and was told that technician said he completed the job. I am really frustrated, don't need any apologies.. I will make reviews and advice other customers about the bad quality of service Verizon provides. This is what was done today in my house.. Connection cords on top of the table where we eat. No receipt! No contract left! No service! Nothing!!

I saw a great deal online with no annual contract 50/50 MBPS, Fios Local and HBO for a year $50.00. After signing up I was given a 2 year contract. ALL WENT DOWNHILL FROM THERE. I called and they told me they could get me back to month to month at a more expensive price and without the HBO. You messed up my order and now I have to pay?! Absolutely not. I asked to get transferred to someone else. Finally I got a nice lady, I sent her the screen shot of the online advertisement that I saw and she took care of it and I went back to month to month and kept my price.

I knew I would be moving in a few months when I contacted Verizon to downgraded my FIOS package that was out of contract (month to month). The rep convinced me to renew my agreement for 2-years by stating that if service was not available at my new residence I would not have to pay an early termination fee. That seemed fair enough and I actually wanted to continue my FIOS TV and Internet services at my new home.

We have been Verizon customers for over 10 years for home phone, ISP, cell phones (2) and TV. Every time I turn around lately my Verizon bill goes up. I have spent at least 4 hours over the phone in the last 2 weeks trying to figure out how to lower my Verizon bill. Since the other services are necessary, I figured that changing my TV service would be the way to go. Several Verizon agents have suggested basic cable to me, but none could provide me with the price. I finally found an agent who told me that "Verizon does not offer basic cable in my area."

I have had Fios service for 5 months. Every single month they have tried to charge me for equipment I don't have. Every single month I have had to call to tell them about equipment. Every month they say it's taken care of and the next month the same issue comes up. The customer service reps could care less that I have to keep calling every single month!

We have been with Verizon since I moved into our new house in 2004 and had little to no complain about them until they did not inform us that they no longer provided service for Verizon wireless (DSL) for 2 years before we switch to Fios while charging us more than their new rate. Bait and Switch. I decided to help my parents downgrade their internet speed (from 75 to 50) since I was moving out after our 2 year contract ended. Their representative inform me that we did not need the internet speed we have now and with the 50 we would get a brand new router which is supposed to run the internet fast for $59.99 or maintain our speed at 75 and we will not receive the new router for $64.99.

Took Verizon FIOS connection on October 2014. First time for house, we can verify FIOS Wiring is present or not for home. We have FIOS in Bedroom and for extending wires and all services it is 400$ (Nobody estimated before service was taken, bill got generated we saw that amount), Customer Service just said sorry. Nobody resolved.

Ordered Fios. The service keeps on getting interrupted. Have been on calls with customer support and tech support 7 times. Have had repair guys come out twice. Problem isn't fixed. Repair guys are late and unprofessional. Customer care does bounces you around and getting a credit is impossible. Terrible customer experience and the cable service. I've spent a total of over 12 hours either on the phone or waiting for Verizon to show up. The last appointment the repair guy missed by 2 days and showed up randomly on a Saturday.

They sent out a HD DVR box to replace ours that doesn't work and the new one doesn't either. We called them and they said they would send a tech out. Made the appointment for today 10/25 between 8am-10am. At 2:00 still no show and we have called them numerous times today and getting all different answers. Was told a manager 2 times would call us back and never has yet!! Finally got a supervisor on the phone and even she couldn't get a hold of the manager or the tech!! We have been with Verizon for many many years but this it!! We will be leaving them for sure when our contract is up!! They obviously fine care about their loyal customers anymore!! DON'T GO TO VERIZON FOR YOUR CABLE COMPANY!!

After dealing with so many different service providers, I have to admit that Verizon customer service is, hands down, the worst customer service provider of all. I have contacted them several times and not one person exists within that department that is actually helpful. I've been having issues with them regarding overcharging my account, and all I get is the runaround and excruciating hold times on the phone line. I'm so exhausted and frustrated that i can't even get into the details of the matter. As soon as my contract is over, I won't ever give them any kind of business.

I was given an installation window of 8-12 am. By 1:30 pm no one had called to inform me the technician was running late, so I called. They told me that the estimated time of arrival was 2:15-3:15 pm. I voiced my displeasure and got a 30 dollar credit to my first bill (my time is worth more than 30 dollars). I took the credit and waited. 4 pm, no technician, call Verizon again (keep in mind no one from Verizon has called me EVER to apologize or explain the delay. It requires me to go through 15 menus to even get to the right person and even then they are unapologetic). At this point I am livid. It is 4:30 pm and still no technician. What a bunch of morons. This company deserves to go out of business. PATHETIC.

For the last 10 yrs I paid every month 201.00 for the Ultimate Bundle. As of Oct 2015, the monthly price is $244+. Called Verizon and they told me I can stay around $187/mo. I was very happy, found out no home phone, lower package, and old equipment.

Verizon FIOS reported my IP address without giving me any advance notice to the U.S Secret Service in August, 2014. Apparently someone with my IP address wrote on a 'Go Army' website whether coming the White House was legal. This triggered an S.S. visit. I dropped them like a hot potato and use another company.

I got a new router and my internet was even slower. I scheduled a technician to come out and they cancelled without even reaching me. I had to call 3 times in one morning to try to do this. I have had problems with them for over a year - there's a cable in our building that got damaged when a wall between our building and the adjacent one collapsed. Since then, it has never been right. I pay a lot for my internet but my download and upload is .33 to .36! Awful service. Expensive. Plus, they support conservative, bigoted causes.

I just moved. Actually I moved into my new apartment a week ago. I decided to call Verizon for Internet service, because it was the cheapest one that was being offered in the area... so I thought. I moved in on Monday. Tuesday morning I called Verizon to setup Internet. I was told that I would receive my equipment before Friday, which is the day that my service would be ready to hook up. I didn't really like the fact that I had to wait that long, but I was trying to save some money on bills, and I figured it would be worth it. In the meantime, I'm using up all my data on my phone to do everything I had to do online. By Thursday, I was wondering where my equipment was, it should've been delivered by now. I called Verizon, a representative told me that due to the fact that I lived in an apartment complex, a technician would have to come and hook it up on Friday. Okay, sounds good to me, I'll have it installed by a professional.

I signed up for a bundle a little over 3 months ago. I was told that part of the promotion was a free tablet and a $350 gift card, both of which I would receive after I made my 3rd payment. My 3rd payment was made. I received no info and after 3 weeks, I decided to call and find out when I would receive it. The first call I made, I was transferred to Promotions department which was closed. I made a follow up phone call after a few days and again I was told I was going to be transferred to promotions department. Someone was there and I spoke to a rep who said most likely, when I upgraded the package, that the offer became null and void. I was never told this by any representative. I was told that she would add that promotion back to my account, and that I should receive everything within the next 30 days. That was two days ago.

My parents who have been loyal customers with Verizon from 1992 have been cheated by this dishonest company. When they ordered triple play years ago with Fios they were locked in a 2-year contract. After the 2 year contract they were forced to pay $153 a month. My father watches a tennis channel for the only reason to renew the contract. Just a week from today Verizon Fios stopped the channel. When asked why, they answered since there was no demand from viewers they stopped the broadcast. They told my father they would refund him $5.00 from his monthly bill! When you sign a contract you the customer are bound by. What about Verizon? Are they not bound by their word. This is legal highway robbery and the federal, local governments are part of this gang!

I manage my mother's finances. I contacted customer service on another issue, and the agent advised that Verizon was in the process of switching over all analog lines in my mother's area (Brooklyn, New York) to FIOS. I explained my mother's condition to the agent and advised how that would confuse her. The agent advised me that Verizon would not take any action without informing me, by sending a notification. He suggested that I switch all notifications, including billing, to go to my address instead of my mom's address, the location of the service, which I did, so that I would be aware of any switch over.

Verizon has the worst internet service I have ever encountered, and I have used Time Warner and Comcast. Although I refuse to return to Time Warner I am extremely dissatisfied with Verizon. This year alone we have had four outages. No service Oct 11 and 12. Before that, a few months ago we were off for 1 1/2 days. This is absurd.

I waited 7 hours for Verizon Fios to come to my house and setup my service! They never showed up and I took off work for nothing. I ended up with no internet or TV service since I had disconnected all my other services that day! Very disappointed!

First of all, their CEO should be fired. Their IT head should be fired. They have all idiots working at the call center, just wasted 2 hour with them and phone got disconnected - idiots has no order for me.. This is beyond anything I have ever experienced.

I have been trying for months to get Verizon FiOS to fix the caller ID function on my TV. I have done EVERYTHING they ask over the phone, but the service still doesn't work. They refuse to send a technician to my house to try to figure out the issue. Verizon FiOS customer "service" is a joke, and they could care less about their customers. Just send your checks each month folks, don't worry that their service doesn't work as advertised. Stay clear of them if you can!!!

Haven't had your service for not even 1 week. You left a cable running all over my front and backyard that was supposed to be buried upon installation of services. Been told different stories that you are coming to bury it. First was Friday, then Saturday - was told you will be here today Monday by 9:00 AM. It's 12:35 PM and nothing. Called the contractor that is supposedly doing this job earlier and was told that was on his way. An hour later, still nothing. Called him again and said that was 5 minutes away. Nothing yet.

I've long awaited being able to get FIOS internet. And now finally having it, I'm delighted. I opted for the savings of the Verizon bundled package - Internet, TV and phone. I gave up DirecTV in the process and I so regret it! Verizon TV just doesn't compare with the great features of DirecTV. Plus I find Verizon's Guide to be very confusing and chaotic. Just too busy even when you opt to eliminate all the color coding.

Initially, my younger sister registered for Verizon FiOS online when the service was installed. She forgot to give me the credentials and I forgot to ask too. And when I had to pay the bill online, I typed in forgot password and it took me to a screen where it asks for email address. There I typed in email address and it says invalid, it asked for last bill payment and I type in and it says invalid, and I call customer care and they ask for account number. I said "I do not have any such number but I can give you my SSN and you can trace it from there." And again she says she can't help.

I had Verizon in apt 1. Trying to get it again in apt 2. They are telling me I owe $800+ for equipment not returned but I have an e-mail from them saying they received my equipment. IF, and that's a big IF problem is solved there is a 10 day wait.

I am somewhat a happy customer of FIOS for many years however, an ever increasing cable bill of $217 a month for standard cable (phone, internet at 50 megabytes and 5 boxes) is more than we can pay anymore. That's a lot of change to watch TV for a few hours per night. Did I mention we have zero movie channels, no HBO, STARZ or whatever else is in red in the guide. We don't have that!

I received a letter saying my contract had ended, (there is still a year left) then the pushy saleswoman tried to get me to renew saying the price will be $119.99 but didn't clearly state the BUNDLE price, with fees, it was $180! I'm already paying 155 after my 1 year discount ended which had me at $132 a month. This is beyond shady. They said I ended when I hadn't to get me to call, just to increase my monthly cost. Everyone should boycott this service, and I hope NETFLIX takes your lunch Verizon, you truly deserve it. The customer is TRULY last on Verizon's list.

We were persuaded to switch to Verizon Fios from our current cable and internet provider (Bright House) during a trip to the Verizon Wireless store at a mall to get a new phone. They offered us a deal which supposedly would have saved us $65 a month for the same services, although after reading other reviews here I suspect they would have raised the rate asap. But we never got the install. It was scheduled to happen between 4-6 pm yesterday. At 5:30 pm we got a call saying they couldn't make it and could they come the next day between 9-12. I explained to the rep that would not work for us: that we work from home - one trades stocks and the other works for an international company and had conference calls and meetings scheduled. The rep very huffily said she would call her supervisor and see what she could do and would call me back.

Called to change from Comcast to Verizon internet. Was told my internet rate would be 44.99/month. I told them I did not want a tech, and to not send me equipment. I had to proactively call to ask about when service would start to find out my rate was going to be $96/month. They had a tech scheduled to come to my house, and they sent me equipment. After being put on hold 5 times for a total of an hour, I saw on the website they had deals for $44.99/month but they wouldn't honor my rate over the phone. We ended up signing up for the deal online. We plugged in and found out we only had wireless internet in a 15 ft radius. Cancelling for the second time in 1 week.

I had ordered the Triple Play with Verizon and went over extensively with the rep Tony what I would be receiving and what I wanted. Tony told me that my package would include HBO, Cinemax, and Showtime for free for one year and after that I would have to pay for it. The technician came today and I did not receive these movie channels. I called and spoke to Richard at customer service. He said he indeed saw that in my chart however I was misinformed with the price I was getting and these channels would not be included. I had asked about some type of compensation and Richard told me no compensation is given to the terms of my contract!

I ordered a movie and it stated it would be available for 20 days. They then charged me for 2 showings and said it was confusing on their wording but yet tepee you charged me. Fios is a rip-off, I will be going back to DirecTV. BEWARE OF FIOS. They are terrible.

The worst carrier with horrible customer service. I have Verizon Fios in my mid town Manhattan apartment. I paid for and am supposed to get minimum of 75/75 Mbps speed. I am currently getting 5, sometimes as low as 2 Mbps. I have been complaining for the last 3 weeks with no results, just empty promises. Few days ago I was advised to directly connect my devices to the router.

I just wanna know, is this how Fios leave the service lines running throughout your house too?!! No thanks!!!

Do not, do not go with Verizon Fios for internet and cable. Please believe before you switch. Constant interruptions and zero customer service on connection issues. I wish someone would have told me before I signed a 2 year agreement. Comcast is well worth the money. Last, do not, I mean do not go with Verizon Fios. If you do, you'll be sorry.

I moved to NJ back in 1/2015. I called Verizon Fios and was able to get a rate at around $57/month for TV & internet bundle with a 2-year contract. As I was planning to buy a house soon, before I signed the contract, I asked the Verizon rep specifically whether I would be able to keep the rate if I moved within the 2-year term. She told me that I would be able to lockdown that rate as long as my future new home had Verizon service. I trusted her and signed the contract based on what she told me.

I wrote a review last year about Verizon's internet service and the change and price going up and down. This year even worse, bill was supposed to be $77.00 dollars a month, went to $92.99 to $97.99. Now this bill is the biggest, $105.99 a month. In Rhode Island there is no one else to turn to. If you have DirecTV, no package for internet. This company is continues to rob its consumers, something needs to be done! When you call they give excuses why your bill goes up and you are getting more they claim and have no choice due to Quantum, makes no sense and not what we agreed upon for our bill!

I opened account package TV, telephone and Internet services past two ago. Since they set it up my package, it never worked well. I need to contact customer services several times. I off my work to waiting them to come and they never came.

In early July of this year, my husband and I moved from California to Idaho. We could not continue service with our cable provider, Verizon Fios, because it was not offered in our area. I called a couple weeks before we left, as directed by an associate, to have return labels and boxes sent to us so we could ship the equipment back. The labels did not arrive and we had to pack up the equipment and take it with us to Idaho, as we were told there was no location we could drop the equipment off at. I called again upon arrival, gave them my new address, and was told the shipping supplies should arrive in a week or so. I have since called 3 more times, each time with an associate assuring me the supplies would be shipped.

On August 31st I called Verizon to have my services transferred to a new address, down the street to a Fios ready home. I made it clear that I didn't want to make any changes other than adding an additional TV to my package. I had the triple bundle, 3 tvs, dvr, HBO free for a year, showtime 50% off for 1 year, dvr, internet and phone. I was told my cable would be turned on at the new address the next day Tuesday the 1st.

I signed up for Verizon FIOS because I moved to a rural area, on Sept 16, 2015. 2 days after they installed a cantenna, I received a message that I am over my data usage. I had to call and increase my data from 8 GB to 12 GB. 2 days later I received another message that I am about to go over my data usage so I had to increase to 20 GB. Meanwhile I had to shut off several apps, data, (on my iPhone and IPad) and alter my lifestyle. This past Saturday (less than 2 weeks of installing the cantenna) I receive a message that I have exceeded my data and will be charged $15 for each additional GB. I called Verizon again and had my data increased to 25 GB. As soon as I did that, I received a message that I have exceeded my 25 GB. I give up!!! Thank God I am within my 2 weeks trial and I am going to cancel. BUT how can Verizon get away with this??? I do not stream or do anything out of the ordinary.

No phone, no internet, no TV (Friday night-BIG football game and TV/movie night. Plus I had E-mails to send out for work). I started the phone call at 6 pm. Hold for 1 hr. Got a hold of someone who finally said they can send someone out in 5 DAYS! Transferred to customer service 1 hr wait to talk about refund. He hung up on me (said he couldn't hear me). Called back (another hour). They said I was transferred to the wrong department and tried to sell me anti-virus software!

I've been a Fios customer since 06. Never tried different services. Got tired of paying 180 a month. Called to see if I could get it reduced - maybe sign a contract for a lower price. No luck. They don't do that. They kept telling us "Call back in 3 months" every time we called so we quit then went to Time Warner. They gave us an upgraded package sports channels, Spike TV, History Channel, Internet and phone with dvr in 3 bedrooms for 124 a month. No contract No INSTALLATION FEE. I was happy.

I signed up for Verizon High Speed Internet on 09/15/15. On 09/16/15 I received my modem/router. I plugged it in and waited until I received my call from Verizon to tell me that my internet was turned on. On 09/17/15 around 8 p.m. I received the phone call. I turned on my modem/router and waited for it to start up. When it started it up the DSL was blinking red and there was no internet access. I called Verizon and the man I spoke to said it would take a little while but that it will be working by the next day. I said okay. The next day (09/18/15) it didn't work still so I called back. The woman I spoke to said that it must be my phone jacks and it would be $85 to fix them. I told her I didn't know if I wanted to pay that and said I'd call back.

Where do I even begin? Six days ago I made a decision to switch my cable/internet from TWC (that I had for a total of 12 hours because their customer service was so awful) to Verizon. I had moved that day from Boston to NY and one would have thought something other than setting up my cable/internet would have been the thing to leave me in tears that day, but no. What drove me to write this review was that I thought I couldn't possibly receive worse service than TWC but Verizon has proven itself to be just as bad. I just spent 2.5 hours (yes - 2.5 hours on the phone waiting, "troubleshooting," etc.) to try and find someone competent enough to help me with a very, very basic issue - my account had been supposedly activated today and for some reason, was not working.

6 times the Fios cable guy has been NO SHOW! Still waiting! They keep cancelling my appointments with no advance notice for over 2 months now. I am asking for a simple coax cable connection to the cable box (5 minutes of work) and I can't get anyone here on the weekend. They keep telling me that it will happen next week and then next week comes and they cancel. I give up on Verizon Fios.

Signed up for Verizon service about a year and a half ago, ordered 3 boxes, CableCARD and wireless router. My TV set was too old for the CableCARD and I only used 2 out 3 boxes so I returned 1 box and included a CableCARD. A year later, I moved to a different city. When I called Verizon and asked to move the service, I was told that FiOS is not available in my area so I disconnected the service altogether and was charged an early disconnection fee which I should not be since the service I was looking to move was not available. But ok, I paid the fee...I packed the 2 remaining boxes and the router and sent it back to Verizon.

Unfortunately Verizon has habit of charging customers without disclosing in advance or without any approval. They always do this, and hoping no one argue with them or may be do not have time to call. It has happened to number of times and I had to call number of times until they remove it. Just recently I moved my office from upstairs part of building to downstairs. All the setup was already in office and I even had to bring my existing router to new office. Then after a week or so they send me invoice of $99 and labeled it as activation fee. I called them and asked them this charge has to be remove asap, but so far they are refusing to do so. This is unfair practice by this company and I urge everyone to carefully review your bill with Verizon and do not let them to take advantage of you.

Our company set up to install Verizon business lines in. First it took them 5 days to come out. Then they give us new no. when we were only transferring service and we only wanted to keep same no. Then they come out and install lines literally 20 ft away from office/desk area which is directly in the middle of our store, so the phones are on the floor in the middle of showroom. The techs were extremely rude and said it had to be that way and to top it off they were 3 hours late. Then we contact them to come back out to fix it. So far it has been 2 days and again we were schedule for a 9:30 to 10:30 am appt. and they have not yet show up - it is 12:24. This being said DO NOT GO VERIZON. If the service is this bad can you imagine the actual phone, web, etc service. Oh and nothing works where they did install it.

I was on hold for half an hour after they transferred me. That was the first call, it ended up dropping. Now I made a new call and currently, I've been on hold for 25min. This is so upsetting because they're usually faster and since August of this year (2015), it has taken me 30 min-an hour to reach someone. I've never waited this long with any other company and I hate bad reviews, but I'm so tired of calling and calling. I keep getting bounced around until I finally just hang up. It's annoying and irritating. Never have I felt so irrelevant as a consumer. Get it together Verizon!

The salesman that came to our house answered the question "Are the set-top-boxes wireless?" "Yes"; let's say his last name is **. When the installer arrived a few days later, he said "No, the STBs aren't wireless, but had heard the story many times before." The salespeople were lying to sell the jobs. The change to FiOS cost me a copper line to my house which included a battery backup on Verizon's premises.

In 2014 not even a week before Christmas Verizon shut off my service. I called and asked what is going on and no one could seem to figure it out. My account was up to date. Bill had been paid so no one I spoke to could tell me what was going on. Finally a day later after talking to several different people in several different departments found out there was another account in my name. Verizon had added a phone line to my account without my knowledge and somehow had it in a different account completely. This is the reason Verizon shut off my Internet. I had never asked for nor did I need a home phone. Verizon apologized and told me it is now necessary to have a home phone to be able to have their internet. They would credit this account I had no knowledge of and turn my services back on as long as my new services had a home phone. Of course this did not happen until after the holidays, so they destroyed the Christmas of my 4 children.

I am so tired of dealing with Verizon Fios. I passed it off to my husband and we are seriously thinking of filing a class action lawsuit. I originally signed up for their bundled service when we moved to Texas a year ago. Knowing we were only going to be renting for 1 year I asked if there would be any fees to move our service locally, I was told no. I even reiterated this when then recording me confirming my contract agreement. Well, wouldn't you know it's been 3 months since we moved and not only were we charged an installation fee and activation fee, but our bundled rate went up from $99 monthly to $124.99 monthly AND our contract extended for another 2 years!

I had an inquiry with my bill after I upgraded my bundled services and was unable to be given an explanation other than the system automatically calculates the charges. I was looking for a breakdown of the charges because they didn't add up and the online representative continued to tell me they were calculated automatically by the system. When asked to speak to someone else, I was told I would be advised of the same regardless of who I spoke to. When I asked the representative for their name I was told to save a copy of the chat. I feel like I'm being gouged and not given clear explanation.

Last night I noticed my local PBS station in New York area--PBS Thirteen and its affiliate stations, went suddenly missing. Verizon does not notify customers of any changes whatsoever. At one time, my accounts were billed in one package and that changed without any notification. Verizon does not notify customers of changes in plan or end of services. Customers can't get live help (yes, a real person) unless it is about billing! Online, customers do not have access to send e-mail only a "live operator" which again, is a frustrating way to get assistance as it takes forever to type problem and be sent messages that resolve little.

My mom had a set on 9/4/2015. The installer left without anything working. My brother had to help program her TV so she could watch the news. Today is 9/6/2015 and get internet still doesn't work. She has now been on the phone for 1 hour and has been hung up on 3 times. (If you are going to put someone on hold or put them back in the phone queue, at least tell them. Where have basic manners gone?)

When I signed up via phone they quoted me 114 per month and said nothing about an activation fee of $79. Since I am a senior living on a fixed income, this has been a hardship. I called and the rep said it's unwaivable even when the installer told me it was. Nothing was said to me initially about an activation fee by the rep. Online it says No activation fee. This practice is very underhanded and unfair.

Verizon I assume subcontracted to a company to put in utility lines within my development on Monday 9/1. I was very disappointed with the unprofessionalism. I was doing work in my garage and instead of introducing themselves to me along with my husband they walked right up and started digging up my front lawn. I asked for an explanation of what was being done only to have a communication barrier because the workers spoke very little English. After phone calls to Verizon where I was read a script over and over and told that I would need to call another number but I could not be provided with this phone number, I grew extremely aggravated.

Today is the third and last time I'm going to call Verizon about wanting to terminate my services. I've been in my apartment 2 months. I still do not like the Verizon cable. Every two weeks since installation I've called to terminate the services, but the chatty Cathy on the other end scoots around the initial request. You start polite & at the end you just want to throw the product in the garbage. If I say "I DON'T WANT THE SERVICE" let's not talk about alternative options to keep it. Now 6 weeks in I'm locked into a 2-year contract I never signed with a $230 early cancellation penalty. I'm considering putting the hold thing on a credit card so I can go back to Comcast Xfinity (which I should have stayed with). If I didn't have this ransom style contract looming over me with Verizon I'd be watching a really good movie with Comcast. Now that I'm writing this I'm definitely going to scrape up the money to leave FIOS. I can't continue to be trapped.

In the beginning of the year Fios had failed to credit my account with prompt payments. I had sent payments even twice a month. I have never been behind. I had to make calls to get it investigated. The problem was solved at that time. Now, it's the same thing. Fios will not allow me to look at my internet account again because they again are telling me my bill is not paid. It clear on 8/4. Bill was not even due yet.

I was approached by a Verizon Rep about switching. I said I didn't need much. I just wanted local channels and any package that included TNT, LMN, LIFETIME and most importantly I wanted any channel that showed soccer and all news for my Husband. I specifically said we could care less for Basketball, Football, Golf, Tennis. The representative talking fast, working fast said, "I will give you just that." I also stated that we get this now and stated how much I was paying for these item. However I have been having Customer service problems and felt they weren't taking care so if they couldn't do better I didn't need to change because I have been where I am forever. So the Rep assured me all was good and I signed.

It seem that my complaints have again fallen on deaf ears!! As far as the contact back from this email I sent the "Leadership Team" on 8/24/15 the person who was to call me back Tacoma ** did, but when I returned her call several time & left voice messages as on her Voice Message Greeting its says to press 0 to talk to someone ASAP that prompt doesn't even work! You press 0 & it says "if you are happy with your message press #," not ever did it get me to another rep! Then left messages for SHAWN **, no call was ever returned. We have been with Verizon from when it was Bell, then AT&T, GTE then Verizon.

Basically, it sucks. Whatever Fios is touting, it's a sham. We bought the 50 MPS service and we barely have dial up... on a good day. Unless we are within 10 feet of the router, good luck. Just don't do it. Admittedly, the Fios TV service is competitive. I wouldn't say that it is better than anyone, but equivalent. We had Directv for years and this is as good except that it doesn't flake out with the first sign of a thunderstorm. That's my story.

Was told that four of my hd TVs would not need a set top box for basic cable. When installer left the house the TVs said no signal. Called customer service and was told I needed a signal adapter for each TV. Only $2 a month for each TV. Four TVs, only an extra $96 a year. Immediately we told them to cancel, unfortunately the installer chopped my Bright House phone lines so now it's going to get interesting. I'm not returning their equipment until they fix my phone lines. I think a lawsuit is in order.

I transferred services on my two-year contract account. I had 1 year left and when I transferred my services to a different location they told me it wasn't going to start my contract over from the first month but little did I know, they did. Now I canceled my services and I have to pay 20 months ($200) in early termination fees. Verizon is the biggest money hungry scam artists there is. They don't care about their customers, they only care about money and these people are what makes middle class people like myself become lower class. A bunch of scumbags. There is nothing I can do about it and if I didn't care about my credit, I wouldn't pay them a dime.

I have been a customer with Verizon Fios for 2+ years. I renewed my contract with them this past May (2015) when I moved to a new address and the promotion they were running at the time was a $300 prepaid Visa along with qualifying service agreements. I agreed to this promotion and had our services transferred. The shipping date, as I was told from their customer service department, was August 5th however due to a processing error it was not actually shipped until the 17th. When I got in contact with customer service they notified me of this change, promised the gift card would arrive no later than the following Monday, and gave me a $5.95 credit (I may be mistaken on the exact amount) to offset any late fees I accrued on my account as I was planning to use the Visa to pay my current bill. That Monday came and went.

I've had my FIOS for nearly two years. Just a little shy of fulfilling the two year contract goal. Unlike the other customers I was actually content with my service and wanted to transfer it to my new location, as I will be moving from county to City... But there is just one HUGE problem - FIOS is not offered in the city of Baltimore. A little upset I called a few times and spoke to other people to ensure I was being told the correct information. My initial call the rep told me "okay just let us know the date." I call back with the date because I happen to hear a broadcasting on the radio telling me that Verizon has not fulfilled its obligation to service the City with FIOS. After the rep checked it was true. The service would not be offered in my area. They tried to get me to switch with another company that they usually sent customers to that relocated from their service area but I'd done business with them years ago and I didn't want to..

In the month of August 2015 we received a promotional letter telling us if we renew our service for another 2 years, then our bill will be reduced, but when we look into it, our bill actually would be increased to $5.00 more. Yes, $5.00 is no big deal but the fact is that they are trying to misleading us to renew and demand that we would have to pay more which makes no sense. Here is the customer service relation defense: "we will increase your bill if you don't renew for another 2 years, and the reason you are paying for $5.00 more because we have increase our rate."

I quit using Verizon service 6-7 months ago and switched my two phones to another service. We also had a Hotspot Device which had quit working and we no longer needed. I went online (as they tell you to do over and over while you're on hold on the phone!) and thought I had closed the Hotspot Account. I then paid the final amount due. I received a bill the next month for 00.00 which said "this bill is just a courtesy" and I thought OK I'm finally rid of them! Then about 3 months later, I receive another bill for over $100.00 out of the blue! When I call, they admit that there has been absolutely no usage on the account but they say that I only "suspended" the account for 3 months and that it re-opened and they charged me a whole bunch of extra fees for a total of about $140.00 for absolutely nothing!!

I will be switching to another service soon!!! Verizon fios has been the worst ever and I only been with them 8 months!!! Overcharging/did not receive credits that were promised to me after 4 techs came out smelling like beer to fix my internet then after 6 months I find out my main box was defective and replace but never receive credits after this issue also!!!! This is the worse provider for tv and internet!!! Please everyone stick with cable. They have better promotions with no lies or contract!! Thank god I recorded all convos with tech and Fios service!!! Good luck to all.

This is the worst unprofessional company. I have had them for several years. They accidentally disconnected my service while I was on vacation. When I tried to get my services back (swear, never been late on my payments) they apologize and was told I would be getting the exact same services for the price plus waive the activation since it was their error. I have called sooo many times. They are charging me almost 40 dollars more a month for less service. I call and am told a supervisor will call me. I have been dealing with this issue for over a month and NO ONE calls you back.

For over two months I have worked with Verizon to get their hardware fixed restoring my internet speed to 25/25 as per my contract agreement. They acknowledge the problem. Once a week or so they ask me to retest. Then I call them back to say it is still broke. They schedule another fix that gets cancelled and then rescheduled. And so it has gone for well over two months. When I tell them to credit my account they say they won't until the problem is fixed. I ask when it will be fixed and they say "well I see a fix schedule for next week." I terminated the service because not having internet for two months is unacceptable and there is no reason to believe Verizon will fix the problem. Making it even worse Verizon refused to credit me for the two months of no service. They are the SINGLE WORST COMPANY I HAVE EVER DEALT WITH.

I switched from Comcast to Verizon because of the $69.99 triple play deal. My bill has not been below $140.00 a month. Every month I have to call and have them take off overcharges on my bill. For the first three months my phone did not work and they came out three times to fix it. They attempted to charge me and after fighting with them finally has my money refunded. I just switched back to Comcast today. I will gladly pay the the early termination fee to get rid of this company. I am warning everyone I know not to purchase anything from them.

I was ecstatic when my building (finally) began offering Verizon FIOS, so after 15 years with TWC I immediately signed up. To be clear I never had any real problems with TWC, but no real love either: it was just a service I used which mostly worked. I had read the many comparisons saying FIOS was faster (I don't need a T1 line run into my apartment, I could stream movies and upload/download files fine with TWC, and the one throughput problem I had was solved with free updated equipment). I had heard Verizon FIOS was the promised land and was looking forward to faster speeds and more channels and services. Boy, was I in for a surprise.

I was approached by a Verizon Fios Sales Representative who was knocking at my door. After talking with this person, he explained that we could save some money by bundling my TV and Internet. I took a look at the various plans and with the discounts that were going to be applied, he estimated that we would pay about $115 mo. for the next two years. This seemed like a pretty good deal and so we signed up in April. We were promised a coupon for a Verizon tablet, in the amount of $200.00. We were told that this coupon would arrive after 30 days. We were on the lookout for this coupon, when it never materialized.

Over six months ago, I upgraded all my set boxes and returned the old equipment. I received notice from Verizon that I did not return all the equipment. I called customer service and they talked to shipping/receiving and told me that they made an error and everything had been received. A month later, I received a bill for $240 saying that equipment was not received. I called customer service again and they said an error had occurred and it would be resolved. Next month, the bill arrives and same charge. I call customer service once again and this time talk to a manager who does an investigation and tells me it is a mistake and continue to not to pay the charge and it will be resolved in the next billing cycle. Next month and several following months no resolution. I have made several calls, posted a complaint on their website and have posted comments on their Facebook page and the charges remain.

I talked with a sales rep at Walmart where he had his stand set up. I got some information and called him back later. He quoted me 119.94 a month. 2 year contract and guaranteed price for 3 years. Would you not assume both of these terms contract and guaranteed mean 119.94 for 3 years? No it doesn't to Verizon Fios. When I go on line this is what it says: Price Thru July, 2016 = $84.99, includes $50.00 in monthly discounts. Price Thru July, 2017 = $94.99, includes $40.00 in monthly discounts. Price Thru July, 2018 = $104.99, includes $30.00 in monthly discounts. So you see the discount goes down 10 dollars a year and the base price starting at 89.99 goes up 10 dollars a year.

I was not told there would be a $69.99 activation fee when I registered for Verizon Fios internet. Customer service was immovable (see attached screen print), and refused to waive the fee. I was convinced to try Fios again after a bad experience a few years ago, and am fully disappointed once again.

I ordered Verizon phone and internet for my business with 2 lines and two year agreement during promotion. But they charged me $192/mo instead of promotion price $79.99/mo. I have to call them every month to deal with billing department. I am really sick of this.

Verizon Fios sold me a $29.99/month deal for internet only. The guy said it would last for 3 years. I got the billing estimate and it showed that the price would go up $10 after the first year, and after the 2nd year it would go up $25. At the time of the install, the tech's tablet showed $59.99. I said that's wrong, it should be $29.99. The customer service reps continued to assure me it was $29.99, but they had to put a ticket in and I would hear back in the next 24 hours. Never heard back.

WE'RE HERE TO HELP. Technical support and account management - 1-877-449-6767. New sales and adding services - 1-855-390-5323.

I was scheduled to have internet installed between the hours of 9 am and 6 pm. I was the primary contact person with a secondary contact person assigned to my daughter. At approximately 9:14 am, my daughter received a message on her phone that the technician would be here in 30 minutes. I waited all day long and at 5:50 pm, I received a phone call from Verizon with an automated message saying that my appointment was canceled and rescheduled for September 2, 2015. I took the day off specifically to tend to this highly anticipated appointment. When I called Verizon customer service, (of course outsourced to the Philippines or China) I was told there was presently a strike going on and that it had affected my appointment. If there truly was a strike going on, then why on earth did Verizon schedule an internet installation appointment for me? That is a bunch of garbage.

Repairman was a no show. Verizon called me at 4:00 p.m. to explain that they could not get a repairman out as promised. I took off from work two days in a row. They don't value their customers one bit.

This sale representative who was walking by talked to me on Monday 3 of August, 2015. He told me that with Verizon I was going to pay less, better service and etc... I told him I did not want the service because we like all the sports channels we get with DirecTV. He said I could get all those and pay less. I ask him how much less and he said he was going to check. He was carrying a tablet. He was taking too long to find out so I told him to give me a flyer and I was going to show it to my husband when he gets home. He told me he didn't have any but he could do it by e-mail. He said I had to answer some question to send me the info but one of the question I did not know the answer so I told him, "I don't know this question so don't send me any info because most like we are not getting Verizon service." I went back into my house and he left.

The complaints go on and on. They regard to customer service to the quality of their product . I was giving a different answer from every single person I talk to the wrong answers. Had more problems with the quantum files box in one day than I did in the whole eight years I had TiVo. Also just inferior to TiVo box press a button 20 times in order to get it to register one. Asked to replace several times over year. They kept saying "there's no point they're all defective". Compared to Comcast it's been a new wireless is available everywhere; never once come across Verizon. Also the bias MobileMe never works. I think once in one year at work plus you can never watch recorded shows. My first recommendation TiVo, second Comcast. Never in a million years Verizon.

I have been dealing with Verizon for years. The STBs always lock up (three have just died) when using the menu or guide, internet is constantly experiencing connectivity issues due to the crap equipment, and it is nothing but lies from these reps. Rate hikes and forced "upgrades" to higher data tiers along with everything else just screams that maybe it's time to slap them in the face with class action lawsuit. We are not getting what we paid for and it's glaringly obvious. Any lawyers here?

I called Verizon FIOS on 8/4/25 to set up new service at residence due to a relocation. The home was already FIOS ready. Was advised that the shipment would be received on 8/7/15 for a self-installation. On 8/8/15 I have not received their shipment, verified UPS tracking record that product was never received on their behalf. I proceeded to call Verizon FIOS customer service to check the status of my order. After a long wait, while rep was investigating, he could not tell me "why" package never made it to UPS? He advised that he would research further & contact me 1st thing the next morning. By 1 p.m., I never got a call back... so I proceeded to call Verizon back. This time, I was on the phone with a rep for 2 1/2 hours, could not figure out "how" to resolve the issue. He proceeded to cancel the order, place a new order & ensures that a technician would be out that day for installation.

Ok. We're in a contract for 2 years. We have 75/75 Internet. Our WIFI is so slow we get 10/4 and a lot of times 5/1 speed. We have had 5 service calls and even the techs could not get it any better. When I call they ask how many devices are on the WiFi. I told them 10 and they told me they don't warranty the WiFi just landline only. What a joke.

I am the nicest person anyone could meet but today I had the worst customer service ever!!! HER NAME WAS CINDY AND HER ID # IS **!! I can't imagine how many other people came across her but if you ever wanna have a bad day ask for her & she'll assist you!!! Unbelievable!!!

I am now on my third call in 24 hours. Apparently their software people like to make update without verifying what else is affected. Now every time the clueless tech support (sic) people fix one thing, they break something else. To add insult to injury, this call was connected to the Philippines and that person admitted to not being able to fix the problem.

I switched from my Optimum cable service to Verizon's triple play 6 months ago. I just realized that for the last 4 months they raised the bill by $2. When I called I find out it's because they raised the equipment prices, even though they sign a contract that doesn't specify that. Apparently the fine print does so they are free to do this. There are many complaints by many people online about this. Once my contract is over it's going to be goodbye to Verizon for home and for mobile.

Verizon Fios after using for 2 years and having great service, they just expect the customer to pay anything for the service. Our plan is going up 30 percent or $50 a month, which is just an insane amount for anyone to pay! Now that I have all this equipment in my house, I have to figure out how to ship it back and have a huge electrical box they don't want to remove in my garage. I truly believe the customer doesn't matter to them. When I called to disconnect they said, "ok nothing we can do about pricing."

They tell you that the service you have is no longer available and that the new service will provide more! I am hearing impaired and was forced to switch and repeatedly asked if I were getting the same service for supposedly $10 less and I ended up getting less service and paying $20 more per month. I asked before confirmation what would be the cost... They only tell you the amount of the service without the taxes, etc. That amount appears to be less than what you were paying previously... The HIDDEN COSTS APPEAR after you confirm the contract in which you cannot cancel without a $300 penalty! You are stuck with fewer channels and a higher bill for two solid years! They do this because there is no regulation. A RIP OFF.

I'm glad I read the numerous complaints on this board, still, I chatted with a Verizon rep. and told her I will be needing internet service for my laptop. Right away she pushed things that I don't want or need. I told her that: I currently have Clear but Sprint bought it and come November Sprint will no longer support the Clear USB. My usage with Clear is 12 gb monthly and that I answered Verizon's questions on usage and it suggested 1 gb. I asked her why the difference? She took forever to answer and when she finally did she told me: "You do NOT have chat capability in your computer" and told me to call a number, ha ha ha. I told her: "We are chatting right now and thanks for confirming the numerous complaints about your mickey mouse co."

I have been overcharged between 2000.00 to 3000.00 and everyone says when I call (numerous times) "I need to go over this and I promise I will get back to you within 24 hours." Never get back to me. Can you please call me at **, I think the only way out is to go back to cable and go to small claims court with Verizon?