Verizon Fios Reviews

Installation was easy and quick. They really did a good job. The people was really nice and knew what they was doing and if I had any question to ask they gave me a straight answer. Customer service was great, too. They was very friendly and the service they offer me was quick. I did not have to wait long sometimes. When I call, they don't put you on hold, they let you know whatever you need to know right then.

The installation was fairly simple. We ran a wire from the garage to the inside of the house to the box, which wasn't very far. Also, customer service is pretty good, all things considered. The employees are very helpful and fast to react to any issues or problems that may occur. Plus the speed of the internet connection is usually pretty fast. Web pages usually appear within a few seconds and changing and switching pages usually doesn't take long either. The internet cuts out sometimes, but mostly it's a very reliable source. It's slow sometimes as well and can be irritating, but it works most times.

I like how I can always have internet connection. The speed is great and it's always going fast. I am able to watch movies, play games and connect my devices with no problem and it works good. I also have many of options to pick from. The price you pay for the internet is also good and I had no problem using their service. When it was being installed in my home there was no problem trying to connect it. It was done within a few minutes and I was able to have internet. I have contacted customer service in the past and they were helpful and nice and I did get my problem fixed quick.

The installers from Verizon Fios did everything quickly and they were on time. They explained everything thoroughly and showed me how the DVR works and how to record, etc. Then the customer service responds to issues within a reasonable time but not exceptional. Sometimes you have to wait a long time on hold and they also don't tend to explain issues with your account. They just say they'll fix it as soon as they can but they charge a lot for their services. But the speed of the internet was good. Videos loaded quickly, streaming was easy. It also runs well on multiple devices and I rarely had issues with connection, however the router didn't reach very far. Downloading speeds were okay but if one person is downloading something the internet for everyone else slows dramatically.

In the year and a half that I have had Verizon we have never lost an internet connection like I did when I had Comcast. We installed it ourself in a matter of a few hours. The equipment was mailed and once we got it and followed directions we had internet and cable within a few hours. Overall we have had great service. Never skips or buffers and is always fast and reliable so that 3 of us can be using the internet and streaming at the same time. We have never had to call customer service about anything except the plan changes which they were unable to do. I want out of my contract, I want steady or lower prices and I want to be able to change my contract to fit my family's needs but we are locked in for two years and face high cost penalties if we switch our plan or contract.

I have never had any problems with connecting to my internet no matter what the weather is. I'd connect to any website and get my emails really quick, which takes forever back when I was with another provider. The installers came on time and took time to answer any questions and left their number in case there was any problem. They also explained all options and even helped me set up my WII. Also, their customer service was very helpful. I would highly recommend Verizon Fios.

Verizon Fios is very good and if we have problems and we call they are very helpful in trying to help fix the problem. They will be out to fix the issue on the exact date on which they made the appointment. We are very happy how they conduct the installation and the walk through. Everything that we need to answer the customer service are very nice and friendly in answering. We are very please with customer service. Most if not all were very nice and very helpful. They even called the next day to make sure everything was hooked up and working right. The speed is very good but I wish there was a faster speed to run video faster and that when it rains or thunder it wouldn't lose connection.

Very highly recommended, I would tell everyone that I know about this company. This company have such good internet speed and they also offers such a great package bundle at a low price. Their internet speed are so reliable and they have great choices of channels to choose from. When I call for the appointment, the technician came on time the day of the appointment. Plus, this company have such great customer service and they are always very courteous. Whenever I need to ask a question about my different kinds of channels that they offer. This is such a great company to use, and I really love this company.

The installation was very easy. They came out, hooked it up and it only took a few hours and before they left they showed me how to use everything correctly so I would know what I was doing. Really great customer service and very reliable cause they make it so easy you can contact them 24 hours a day seven days a week. That way if you have any questions or problems they can help you. With my experience I never had any issues. Speed was very good. Mine never started running slow. I never had any problems out of or from my speed and I had a Roku box running off it, my phone and computer.

Coverage is reliable for the most part. The quality depends on location more than anything but Verizon is more than happy to work with you and your location. Installation was fast and friendly. They explained everything well. They also had no problem with additional questions over the phone and sending someone out to help. Customer service was fast and friendly with little to no wait time. They worked hard to answer any questions and/or fix any issues I had. In addition anything they couldn't answer right away they called back promptly. Fast, reliable internet speed in most weather conditions. Very little lag or interruptions. Even with multiple devices using the same single we had little or no buffer time.

Verizon maintains a standard of reliability that I can depend on to do anything I need to online. I never notice any slow internet speed on a daily basis. Everything is usually fast and up to date. Only rarely do I find trouble with my internet and when I do it's quickly fixed. It was very easy to install. The workers who came to check up on it and ensure that it was properly installed were knowledgeable and friendly. Whenever I did encounter issues with the internet, the customer service was dependable, helpful, and friendly. They made understanding and solving the problem easy.

Installed the internet myself, quick enough and not too hard. Equipment is high in numbers but low in weight, and fairly quick to setup. Kind of enjoyable setting up, actually. Blazing fast, downloads movies in under 5 minutes, and songs in under 30 seconds. More like 10 usually. Fits up to 10 devices in my house without slowing at all. Never shuts down. The power goes out and it works with a generator. Even without a generator, the cable still works occasionally.

Installation was quick and on time and the technician was friendly and helpful. The service worked right away when equipment was installed, I had no complaints about process. The customer service is also adequate. Although sometimes it is not the fastest to get ahold of a representative, they are no worse than other customer service companies. Luckily very few calls were needed. The ISP speed is great and always fills home needs. Upload is same as download speeds and it's fast. They have very reliable service with no lengthy outage. It's a vast improvement over last ISP which had intermittent outages. I always get the promised speed at home and it's consistent.

So far I have had this for only a few months and there were issues where cable and wifi went out twice due to an issue that had to do with how the person installed the cable outside. This particular installer drilled a whole into the wall in the wrong spot and hit a wire which thankfully didnt cause any serious damage to wires that I know of yet but now there's a small hole in wall. ALSO the installer put the huge backup battery box which sticks out about three inches and is about 10 by 10 inches right in the main bedroom which looks very unappealing. Most of the time people have that Box in their basements. I dont have a basement, but he should have put it in a closet at the very least or found somewhere that wasnt in the middle of our bedroom.

I've had a great experience. The customer service representative was very helpful, courteous and professional. They answered all of my questions and I felt fully informed in all the work the installers would need to perform. The installers were very courteous and professional as well. They showed up on time so I didn't have to spend the whole day waiting on them to show up and they installed everything in a timely manner.

Fios is a great company that has one of the fastest speeds in the USA and their reliability is great. They hardly go down and it's always up. I can always download a file, stream a movie, play a game or do anything online very fast. However, their customer service department could use some help. They have some rude people and it takes forever to talk to a live agent on the phone. Still, I'm a happy customer with Fios. I can't expect more. I love them and I hope they don't change.

Customer service of Verizon Fios was not the greatest. After our internet shut off for no reason, we had to make three different appointments for a representative to come meet us at our house to check and fix the issue. The first few appointments we scheduled were cancelled by our provider without communicating with us that they were doing so. Other than that, the installation of our internet has been just fine. It was quick, simple, and we did not run into any issues with it after the initial installation was through. Then the speed of our internet has been fine as long as we have had it. It is not incredibly fast, nor is it terribly slow. When many devices are connected and using the Internet, it can be slower, but that is usually to be expected.

I have found FIOS to be a high quality product, very reliable, I have little to no problems with service. Installation with FIOS was fast and easy. Customer service setup the service call, installer was prompt and professional. Installed the mechanics in the area of my request, explained the parts, usage, etc, checked service and cleaned up nicely. Excellent customer service provided by FIOS, online, chat, by phone, many ways to have your questions answered or problems solved. Very courteous and professional customer service support staff. Any problems handled quickly and efficiently. Excellent speed. Have experienced little no service interruptions. Most problems due to unexpected weather events, etc.

I like Verizon's reliability. It's super fast service that works for all customers. The connection is worth the money. Installation was fast and clean. They finished work on time and all wires connections was correct. They have great customer service. All questions were answered, and customer service representatives have great communication skills. Would recommend to all.

Verizon is very reliable and have fast internet service. In fact, better than what we had before so would not change it. If there are problems they are there to fix it and get you back to where you need to be. The price is also very good. The installation was fast and on time just like they had promised me that it would be no extra equipment to buy. Everything they advise me we would need was what we had to have or already had at our new house. They have one of the best customer service that is easy to get ahold of and also never too busy to make sure that you have the best experience that you can have and they always go up and beyond what they need to do to make it right. Speed is lightning fast for all my phones, iPads, computer and all of my other devices. And even when we have family and friends over for dinners, everything still runs the same.

Installation is very quick and free. No charge for anything. Same day they install your tv, landline phone, internet and you can also have home security system. They also provide very good combo package, just pay one bill. Verizon Fios' service is very good and efficient. Also, internet is very fast with very good capability and it is highly manageable. I never have any type of problem about speed or wi-fi or any type of part. One phone call you get agents that are very helpful, quick and very good manner people. They can help any time even your problem that can be fixed on phone. You get quick and perfect answer on information about billing. I am very happy I would recommend to my friends and family.

The service is always fast and always great. I feel like I can rely on the company and the people working for them. I never seemed to have any sort of problems while using it, the speed was nice, and it just worked very well for me and my family. Verizon always seems to know what they are doing and to be a great help. Their customer service has always been friendly and reliable for me. They are always there to help out when they are needed.

The installation was a quick and easy process while the instructions were very easy to follow. The workers finished in a timely manner and were professional when inside my home. Also, the customer service was great! Always very helpful, I love that they have agents who speak multiple languages to help their customers out. FIOS really came through and every time I had a problem, the company was very good at helping me out. There were very few times that I had problems which is always fantastic. Their service is not the fastest sometimes, but it is still quick enough to allow me to do what I need to do in the time I have. I rely heavily on speed so when I can get my job down quickly, I am a happy camper.

The installation was simple. A person came out and done everything for me. We were moving in to a new place and my husband and the guy got along and still hang out to this day. Verizon has the best download and upload speeds ever. Their speed is amazing, but they have been in the game longer than most. They have the biggest number of consumers and amazingly a low number of outages. I myself have never had a outage and nor has neighbors or any others that I know. I made my mother switch because of the speed. They are pricey but it is worth it in the long run. Also, Verizon has one of the best customer service. Everyone I have talked to is friendly and always help me with issues, I had to use customer service a few times but each and every time my issue has been handled in a timely manner and professional.

They always answer their phones and a tech can help you 24/7 even on holidays. It is great. They can always be trusted. During the installation, they came out with a few guys to get the job done before night time. They put a new pole up and everything was new and it was an amazing experience and they did not leave until the job was finished and we were up and running. They are the best when we had problems. Not only did they go above and beyond, but they also took money off of our bill. Now our bill is lower every month just because they wanted us happy. The connection speed is amazing. When my friends use my Wi-Fi they love it. They know it is the fastest speed ever way faster than our work or Comcast or anyone. Very reliable service.

The service person who came to the house and initiated the installation of the internet service was very professional and on time. Also asked us if we understood how everything worked. The customer service is good but can use improvement. When there was an issue concerning billing, it took longer to get the problem resolved and reaching an associate took some time. But whenever there is an issue with the service such as the equipment not working properly, we get a tech person to come and help. They have good assortment of other services that are quite affordable and the quality is great. What I like about it is that speed is consistently good and it is far better than other internet providers. You can browse and watch videos without much lag.

Verizon Fios was really reliable and very amazing. Installation was okay and customer service was really great. Usually people are rude and not very helpful but not Verizon Fios. The speed is very fast. It didn't take hours like others which is super great and less stressful. It's very helpful. One of the top reasons I love this! I would definitely recommend it to others without a doubt. Probably one of the best I have ever used.

I really like the internet service, it provides me with cool opportunities to look up interesting stuff online and do other stuff. It's pretty awesome for me. Very dependable speed and accuracy makes this internet service a must for the average consumer, or internet enthusiast, or gamer, trying to get the most value out of their thing. The installation was quick and easy, it made the whole process enjoyable, and was also affordable for someone with an income in my level. I would recommend Verizon to other people.

This program is so easy to install. You just need to follow the instructions very closely. Also, I am sure that the customer service is great and this is an American company so the wait times will be very short as well as the accents. The speed is great, never had issues with the server crashing and is so easy to use. I would highly recommend this to others and they need to use this program right away.

We are long time Verizon subscribers so we thought we would give the internet subscription a try and the internet was installed in a timely manner. However, after about a month of service we discontinued it. We have three members of my family currently living in our residence and with my 24 year old son who likes to do a lot of online gaming. When all three of us were home at the same time and all connected to the Internet, we had extremely slow response times. The internet would time out when my son was gaming. The customer service were very accommodating in terminating our subscription. They tried to keep us on as current customers by offering a deal, but the service just did not meet our family's needs.

Very expensive but works fine, and Verizon and Xfinity are my only choices. This is by all definitions a monopoly. Should be illegal but somehow it isn't. Installation was fast but not convenient with the 4 hour window of installation time. Had to take off work so I could wait 4 hours for the installment to be complete. Customer service is essentially just there to give people the illusion they care about your needs, but they don't. They just care about your monthly fee. I only have 25 Mbps and it seems to handle everything I can throw at it and they constantly try to upgrade me to 50 and 75 Mbps for more money and tell me I need it to keep up with my electronics. Not true. They just want to charge me more.

We used Verizon FIOS for over 2 years and had very few issues with reliability and those were fixed in a timely manner. We would have up to 7 devices connected at any given time and the only times we had issues was caused by weather (wind or rain storms). Also, the few times I had to deal with customer service, was really easy. I never had to actually call and talk to anyone, just used the Live Chat option on the website, and whoever I chatted with was pleasant and very helpful.

Installation of Verizon Fios was easy and quick. My connection is very fast and never lags or cuts out. Even in inclement weather my internet speed never decreases. I have many devices connected and it still runs quickly. The company has extremely friendly and very nice associates. They are knowledgeable, helpful, and it's easy to get questions answered about the product and prices. Setting up the time of installation was very easy and they are flexible. They are very nice and will work with your schedule to find a time convenient to you. It was very fast installation.

My internet service was initiated as part of a package deal whereby Verizon installed equipment that also included television service and my home landline telephone service. The installation went smoothly, without incident, several years ago. I've never had an interruption of service and currently have a higher speed after being required to purchase a "faster" router. My only dissatisfaction would be that I would think that router should have been provided as a matter of course when the service changed rather than being required to purchase it or that I should have been permitted to return the "old" router for a credit against the $100 required for the upgraded router.

Never had any issues. Everything works great. Great on demand. Internet speed is fast and reliable and cost was within range. It is very easy to set up for wifi and is definitely setting the bar for internet and I'm very happy with the service.

Verizon Fios was always reliable. There were never really any times where it was slow. It was something I never had to think twice about because I always knew it was going to be there and it was going to work fast. Its installation was very simple and it was up and running almost immediately after installation. It was very straightforward and with proper direction, it was very quick. When I was installing it for the first time it was all laid out very easily and geared to be easily understood by the customers.

My connection is fast and the page never just sits on the loading screen. The installation was quick. The technicians were on time, and there's no wires or cords hanging everywhere. Customer service is great. They always find a solution to any problem that I have had.

The installer was prompt, did the install in a short time and answered all my questions when he was here at my house. The only problems I have are operator error problems, because I am computer illiterate. My internet at home rarely goes out and the speed is fast enough for me. I only need internet for my laptop and for Netflix use. The customer service is great. I don't call very often but when I do all problems are addressed. I have been with them for a long time and will continue to stay with Verizon.

Installation was a surprise guest for which I was not present. But it went along smoothly, as I received the service afterwards. Each time I have had to call for customer service support, once I got thru the maze of seemingly endless and confusing menu choices and the long wait on hold for a service rep, the person I eventually spoke with was always efficient, professional and helpful. Speed has been inconsistent at best. My location may be on the outside perimeter of receivable service, causing some of the difficulties of poor speed and loading fails I encounter regularly. Signal dropped out often and rebooting did not improve performance. It's very slow to connect and downloading often crashed.

I am very satisfied with my internet provider Verizon Fios. They have fast download speeds, pages load really fast and their internet service is very reliable. The installation service was an overall good experience. The technician showed up on time and he was very knowledgeable. The only drawback was he was kind of strange. All in all, I would definitely recommend them to friends and family.

Very very rare to have any issues with Verizon Fios. Only happens when they are performing maintenance and that's typically in the middle of the night. Other than that, the speed never falters even when we are using multiple devices at the same time. I did the self install myself. I did have some issues getting it going and unfortunately I was given the wrong information on the phone. However, a tech came out the next day and I was not charged for this. Anyone that I have spoken with seemed very knowledgeable and pleasant. The internet service has an unbelievably fast speed! I have used other providers before but none come close to the speeds from Fios, even when multiple devices are being used, including video games and streaming movies.

Fast, good service, no interruptions, and no issues. I really like having Verizon Fios as my provider. I would use them again but they don't have a cable service in my area, just phone and internet. I have no issues with the installation either. The service is fast and the guys know what they are doing and they get in and out with no time waste. I like them. They also have good customer service. Fast hold times, not a lot of wait, and they get the job done. I like this company - they are best in its class.

Our speed is fast. Never have real downtime. We have 3 major users and never slow down. Downloads is the only real thing that would slow us down and that's only if 2 or more are downloading. 3 users can stream videos, play games, and surf the web and not slow down. 99% of the time we're up and using our internet. The bandwidth is great. Never have instances where our bandwidth is slow during peak hours like some isps.

It's very nice and easy to use, and helps you with anything you are trying to do. Movies are very clear and music is loud. Games are various for the kids. Customer Service lets you know the special packages and gives you all the details on the special discounts you can get. They are nice and very friendly, and courtesy to you as a customer, and I would recommend anybody to try it for at least one time. Also, they gestures will overwhelm you to buy. The installation is fast and easy and they come on out and install your system. Nice attitude, easy hookup. Tells you everything you need to know about your system. The speed is fast all the way around. It keep moving and never freezes in one spot.

The best part of the installation process was how easy and quick it was. They were in and out in record time and were courteous and very polite. The customer service was phenomenal and whether I called night and or day they answered. And I'm very happy to have the best internet service and the rest of the best can't compete with it. It's fast, reliable and the best thing about it is the speed. I'm able to run everything I need at once and never lose any speed or have any lagging at all.

The installation was successful, the technician was trained well and knew what he was doing. The process took less than an hour and was also free so there was nothing to lose. Also, the customer service is helpful and you can always get through to them under 30 minutes or less. The person on the other end is always professional and cares about getting your problem solved. The internet is fast and it usually is very effective. A lot better than Comcast which is by far the worst internet service provider. The price you pay for the first year is so really good. After that time though the price skyrockets and it's not really worth it then.

My internet speed is very fast and I've never had any downtime. I really like how it works and it was faster than I was expecting and I'm very pleased. I'm very happy with the service they have provided me over the last year and a half I've been with them. Also, the customer service they provided was good and they followed up with me to ensure everything was installed to my satisfaction and I was very pleased. I would recommend them because the installation was quick and it was installed in a timely manner. They arrived on time and they were very respectful.

Our internet has never gone out and if accidentally turn the modem off, the WIFI takes about 2 minutes to start back up (which I wish would load faster). The speed is generally great. If our internet is slow, it is because the computers are running slow, not the WIFI set up by Verizon. However, I hate calling customer service to anywhere because they transfer you out of the country to talk to someone who doesn't even speak English. Then, when setting up channels and another box, it took forever.

In most cases, everything works well. However, there are times when the "system" goes down or there is no explanation for an issue which is frustrating. The set up was fine except that we were not told that we would be receiving a new phone number. But, customer service is fairly good. They try to help you whenever they can. However, sometimes there is a disconnect from the stores and the company. Also, I have been tempted to upgrade the router, but have resisted because I don't think I'd notice the difference.

The service allows my family to use multiple devices at the same time through the Wi Fi connection. We do not have lapses in coverage even in highly windy or unpleasant weather conditions. The speed is very good especially on our phones. Even with multiple lines and devices we are able to have quick internet speed and downloading. Also, the installation was very quick and easy. The service technician was polite and provided friendly service. He was able to quickly complete installation without any mess to our home or inconvenience to our family. In addition, we have enjoyed the friendly customer service and good deal that we received when switching to this provider. It was much more economical and gave us the flexibility to choose what we would like to pay for.

It is easy to use and I pay a monthly fee with no problems at all with service. The internet service is very fast which I need to write Blogs, fill surveys, watch movie trailers and write a evaluation about them. I can watch a 30-second commercial or a 2-hour movies. I like the crystal clear sound on my speakers with the online videos or programs. I like tech support. Should I need help they are available 24 hours although sometimes the hold time is a little long. But the technician is very helpful and understood the help I needed and provided me with fast easy service. I have a lot of confidence in them.

Our internet was pretty easy to install and we had no difficulties, we did it on our own. Right after we installed, it started working. We just had to set up a username and a password. The internet is reliable and we never had any problem with the service. It's also the best speed internet we ever had. There's so many electronic gadgets connected to it, We are 6 people family and we have 3 laptops, 1 computer, 2 smart TV, 4 smartphones, most of the time all these electronics are connected to the internet and we all get good speed. Sometimes if we had any connection problems, we would call customer service and they would fix it right away. Their customer service is pretty good and whenever we called, we were prompted to a representative right away and he/she would take care of us.

The installation is quick, the cable guy is fast and gets the job done right. Never once had any uneasy feeling or anything. Also, very polite and help whenever I had a question or need to use anything. The customer service is superb because they're always quick to answer anything that I need answered and make sure I'm satisfied. They make sure no mistakes happen again or to help anything I'm unsure of. Also you can call, email or go in person and never a long wait. As far as speed for the service I never had any channel glitches or slow internet, it's always fast and never lags.

The technicians were quick once they arrived but as usual they give you a five hour window and show up late. You take a whole day off from work and could have shown up after work let out instead. Other than that, the signal is strong throughout the house and it seems good to me! It's fast enough to stream live sporting with minimal lag. Occasionally I get a little lag when I have too many windows open. But that's my fault.

Installation was very simple and quick. Service staff were professional and quite timely. They were respectful of my property and even wore those boot covers when in the house. However, Verizon doesn't always get everything right in billing, sometimes there is an error. But customer service is more than helpful when rectifying mistakes.

Verizon FIOS is often is willing to work with me. Customer service is perfect. The employees that I've met are nice work with you, don't slack on the job and get what I need fixed and recommend ways to make sure it doesn't happen again. Installation was easy. Was given to me for free. If help needed easily have a cable man or women help you but I doubt that will be needed. My son installs it for me. Speed is decent, could be better. It depends on the area you live in though. For example I live in a city so lots of people use the same server as me but then at my house in the country the speed is great due to not much users.

Verizon Fios' installation was quick and easy, and the technician was very polite and very knowledgeable. They arrived on time and installed in a timely fashion However, the customer service was terrible. They were never helpful except for once when they reset my connection on their side to fix a problem that kept on happening. The service cut out constantly and would have to reset every 2 to 3 days if not sooner. So, I canceled my service with them because they couldn't fix the problem. I was paying for 50 MB per second and on average I was barely getting more than three which is absolutely terrible in my personal opinion. I should've gotten a full refund for all of the time that I spent with them.

The installation is done pretty nicely and the installers are quick with it. It had an issue at first but they have immediately solved the problem. All in all, I had no problem and was convinced regarding the installation process. In terms of internet speed and connection they're good. But I had bad experience in terms of customer support. I had to wait weeks and weeks till they respond on your queries regarding your sudden internet disconnection and occasional stutters. I got frustrated cause I have been in a long queue about my issue and once I had a chance to talk with them, they told me to wait for a min. But waited for 10 min and I got hanged up or disconnected. Otherwise, when it comes to the speed of my connection, I had no issue whatsoever although there are occasional disconnection but it's because of the weather.

The sales rep promised a prepaid gift card when signing up. The card never came and when I contacted Verizon customer service they pleaded ignorance and hung up on me. My two-year contract cannot end fast enough. Also I did not notice any difference between RCN and FiOS.

As a FORMER Verizon internet service customer, I say to you, STAY AWAY!!! FAR, FAR AWAY!!! Oh, it's great until you have a problem, then oh boy, what a nightmare!!! I will NEVER have Verizon internet services in my home ever again, even if they were the only internet provider in my area, that's how bad customer service was. Incompetent, thieves, liars, shysters, overpriced, unreliable, blood pressure raising snakes in the grass. Consider this a warning to you! If you don't heed this or the numerous other complaints about this company then you deserve what you get.

The agent that did the installation was respectful, pleasant and came on time. The installation took a very long time, but the job was completed and all services functioned properly. I'm pleased that Verizon could try and fix problems over the phone first. It's hard to schedule appointments that work schedule doesn't have to be interrupted. But Verizon has spotty service, and it doesn't expand to rooms further away from modem. The internet speed depends on the device you are using, age and if you are using for work, do not work from home.

Verizon Fios is a good enough service for internet access but their pricing is a little bit too much. They also need to provide sampler services for people who doesn't use wifi often like the elderlies and single people. They need to have better bundle for customers who have internet and phone services with them because my bill is overrated. I've been a customer for the past 15 years and when times get hard, they shut down my services so fast and we have to pay a connection fee.

Verizon is generally fast but did have a few problems with my router. However, they fixed it quickly. Customer service was nice and wanted to fix my problem. I personally feel all internet is a bit pricey. Installation was smooth and quick. It wasn't hard for me to get set up and on my way with this company. I would recommend it to a friend, coworker, or family member any time. Customer service is friendly and reliable. They are quick to respond and easy to get a hold of. When I needed my router fixed they seemed concerned and helpful. Speed is good and consistent for the most part. Sometimes I would have problems with it being slower at times but it was always very short lived.

Verizon is a dependable internet provider. The speed of the internet service was extremely great, loads pages fast and easy, and very reliable. The installation process was smooth and easy. It was installed really fast and it was simple. Customer service was extremely helpful, patient, and convenient. They solved my problems fast and easy.

Installation was quick and easy. Would recommend them based on the installation process. Verizon Fios is reliable. Haven't really had any problems with them in the 5+ years that I've been using them that made me contact customer service within the past few years. The speed is very good and is probably comparable to other companies. But I feel the price could be better though.

The installation was a very easy process to do with little trouble. Verizon Fios reps came to the house to install it free of charge. The internet service is very reliable and rarely crashes, also very good network speed and dependability. It is the fastest I have ever had and I would highly recommend it to anyone looking for a high-speed internet and it is affordable, too. Plus, Verizon Fios is very helpful if situations arise and need prompt service your high-speed internet. They can usually fix your issues over the phone quickly.

Verizon is great. But then it changed to frontier and now it sucks but it still has a better internet reliability compared to others. They offer good customer service and I'm happy with it. The speed is faster than speedy Gonzalez so that's super fast.

We got Fios when it was first introduced to the area and I have had it for years now. Overall it was been reliable. There were about 2 or 3 times over the years I thought about changing providers but always end up staying. Fios is a high speed internet. Some devices seem to lag at times but as long as the device is new and up to date the connection is great. There has been some work done since installation and it was a good experience overall. Installing set top boxes can be done over the phone/computer. However, I have been frustrated with certain people that I have talked to when I call who seem uneducated or not willing to help. But for the most part customer service can help to an extent.

The internet service speed was very fast and it was amazing. I always had a connection and was able to browse the internet quickly. I never had to wait long periods of time for a download or page/video to load. I could walk around the block and still connect to my home wifi and every room in the house had a strong signal. I was very happy. The customer service and installation process were great. They came a few days after I ordered and the guy was on time. He was very quick, effective, polite, funny and kind. Also, he was thorough and walked me thru everything with patience.

Verizon is extremely quick with setting up a time to install your telnet. It only takes about less than 30 minutes to have you up and running. They walk you through everything. Hands down they have the best staff. Everyone is so helpful. They will help you when there is a problem and respond to your email or calls very quickly. They try to fix the problem that day. But I am not happy with my speed. I am offered the lowest in my area and am unable to upgrade in my town. I want faster internet and can't with them.

I've never had any trouble with my service since switching from Time Warner to Verizon Fios. The installation was okay with no problems. No different from any installation that I've ever had. They came, set everything up and left. The speed is lightning fast. The fastest internet speed I've ever had and I've never had an interruption in service so that's good. Much better than my previous service. I would definitely recommend the service to anyone looking a new service provider.

I was pleased with the installation. The service provider definitely made sure all questions and concerns was answered the proper way and was really respectful. Also, every time we had to contact customer services they were very honest, professional, and respectful even when there was a lot of questions asked. My internet is pretty reliable mostly all the time and the speed is great for the most part. We run a PS3 system, a tablet, a laptop, and 2 cell phones that are connected to the internet all the time and we almost never have any problems with the speed slowing down on us... The only time we really have any issues with the internet is when we get really bad storms. Otherwise, we're very satisfied.

I had a sales person that perhaps oversold me on the wireless internet. She said it was faster than DSL but I don't believe this to be true. At least the cost of internet for residential wireless is nearly half the price of DSL and the installation went smoother and had no issues. Also, they are reliable for the Internet - I'd say greater than 95% availability. They are competitive with other Internet Service providers as far as costs. They also have a great network coverage. But it is not as fast as the internet in the Library which I believe is Comcast cable. This seems to be an advantage of cable. But we are happy thus far with our decision to switch to Verizon.

The installers took forever and they did not hook up the internet access correctly. It took months for me to get it corrected. Contacting a person was incredibly difficult. But once the internet was connected, the speed was fast and consistent. However the billing department continuously made errors and I could never be sure they had been corrected. Monthly bills were never what I had been promised and correcting my billing errors had to be done constantly but the same mistakes were made month after months. Verizon consistently broke the contract they had made with me and they did not provide the services I was promised. I have switched from Verizon and will never go back.

Uninterrupted installation. Good and always on time. Easy to installed by myself. Wifi everywhere in the home. Modem charges not charged one time buy the unit. I have not experienced problems so far with Frontier now Verizon. Bought out in Florida nowadays. It has secure connection more than cable and always dedicated line. However, I expected to have faster downloads and uploads but Fios not available in my area. Substituted for enhanced improved DSL instead. Otherwise no problems occurred on video YouTube watching. Their customer service is always on call and fast replies of call or contact online.

The service sometimes goes in and out. Some days the internet is too fast to keep up with but on other days it runs very slowly. So if there's a way to keep the internet speed from lagging then that would be awesome. However, I don't feel it's worth paying so much money for. On top of that I've had to deal with this problem all through the year because it was never solved. The installation process was ok. It took a little longer than usual because of the old apartment building I'm in. If it wasn't for the oldness of the building then the process would have went a little smoother for the technician. Overall customer service is the best part. When you called in with a problem they tried their best to solve it. And if they couldn't solve the problem they made sure they set you up with an appointment for a technician to come out.

Verizon was amazing and simple. The worker installed everything and explained it to us while setting it up. He explained how to reset everything when needed and how to hook it back up. Their customer service answer your questions. They walk you through everything you talk about and make sure you understand what they tell you. They were reliable and helped right away when called. However, the speed is good at first then it goes down from there. They don't give you enough high speed data to make it through the month. They tell you you have to wait till this date to get more data.

When my internet was installed it was done right and the company employees were professional. They seemed to be very knowledgeable about their jobs and products. I am able to get help when I need it and the customer service has been very good. It is clear that they are trained and know what they are doing. I have a very expensive plan but I have not really had any problems with the reliability of Verizon internet. My internet speed usually goes fast. The only time it didn't work well is when I'm out at a family home in a very rural area. I run into speed problems and have had problems with the device stopping working.

The installation was quick. I still have the option to switch back-and-forth between Internet providers. I would prefer they come up with a solution to all the wiring as it is hard to hide. Also, the Wifi does not reach all parts of the house especially the basement. I have tried centralizing it, but does not help much. Rather helping, the Internet provider just tells me to get the bigger package which is much more costly. The trick I learned when trying to reach them on the phone is to say you have a disability and they connect you to a separate line. While I've been told I need to get the bigger connection package I constantly have to deal with slow connection, buffering, no connection in certain areas of the house especially the basement and it is very frustrating.

I got hassle free, easy and very reliable service. During installation, tech was on time and speedy as well as friendly and knowledgeable, a very pleasant experience. They have great customer service, too. They have very efficient reps that care about the customer and the customer experience. I don't dread having to call them but I rarely have to call. I would recommend them to everyone. They're an effective Internet Service Provider and my internet speed is lightning fast and efficient. I get quick downloads and it doesn't take any time to stream videos, no pausing or loading wait times, everything is immediate.

They have been very good to my family over the years and we have been with them for 10 plus years. During installation, they have been very professional and told me all the things that they needed to do so I have never had any worries when it comes to what they have to do. When there has been an issue they have been very quick to solve the issue and get things back on track. Been happy to have them for our service company. The speed that this company gives is really great. There hasn't been any complaints so far. This has been wonderful service.

I had to contact Verizon 4 times over 8 months for their provided equipment causing an IP conflict issue anytime I traveled and returned with my laptop. Same dumb customer support suggestions each time and trying to pass the buck onto the laptop provider until you point out to them that that cannot possibly be the problem. They have a really embarrassing level of customer service, not because of their employees who try to be nice, but because their corporate structure doesn't allow issue resolution in an efficient manner. What a joke. They don't even provide an e-mail point of contact for dispute resolution. Their customer satisfaction surveys are a total joke. The only questions they ask are about the individual rep's performance, so I'm supposed to 1 star some poor schlub just doing his/her job in order to express my dissatisfaction... I think not!

I have never had any problems with service being down for any reason. And I haven't had to use customer service because of that. Verizon has fast and reliable service even during any bad weather, which my friends who have other service have downtime. I had no problems with installation. The installers were here when they said they would. They were very professional and completed the job quickly and accurately. Compared to other services that my friends have Verizon is by far the fastest around. I am so satisfied.

I used to have the Lightning Stick USB by Verizon and that moved quickly, so I wasn't surprised when I started using FiOS that it is the fastest internet service I've ever used. I loved that I could run my business from home, knowing that I would never experience downtime. BY FAR, Verizon Fios is the only company to never let me down! Installation was fast, easy and painless. The customer service was great while calling for help with setting things up and so was the tech who came out to help troubleshoot. Anytime I have ever called, I have been treated nicely and helped to 100% satisfaction. I would definitely recommend just for the customer service alone.

Most of the time the speed is acceptable but there have been times when it suddenly comes to a complete halt and I have to get completely out of what I am in. And I can often go back in to the same thing and the problem seems to correct itself. I have not had any problems using the internet. It is always available when I need it. At times it might be slow but I am not sure that is Verizon's issue.

The installation was fast and easy. The service person was here within the time frame I was given and he was in and out within one hour. He was polite and cleaned up after himself. Their service reliability was great! We didn't have any outages to speak of and if we did it was fixed in a very timely manner. The speed was fast when we first got the service and for the first year the speed was great! Then for some reason it slowed down and never was up to par after that. It was supposed to be 100 but most of the time it was 34-53. Their customer service was great for the first year but they couldn't fix the slow internet problem but still raised my rates. When I called again they still didn't get it fixed.

The internet speed is top notch, very reliable and has smooth downloads and streaming. Downloads are a snap and watching movies is a breeze without annoying buffering for hours. The speed is second to none. The installation can take more than five hours but for the speed and reliability it's worth it. The installation is done very professionally and with great care. The customer service is great, very friendly and professional. They help you as best as you can and can be counted on time and time again.

Verizon Fios is fast enough and it almost never has any connectivity problems or resetting/outage issues. I can download and upload with ease. The speed of my service is one of the lowest speeds offered by Verizon. This is perfectly fine for me and my family, and we usually have no problems with a slow internet connection, or a lag when multiple machines are connected. My service is reliable. The installation was not smooth. Ultimately, it worked out just fine, but I initially had some problems with the installation appointment, the shipment of my devices, and the helpfulness of the service technician. But nearly all of the times that I have called customer service and spoken with a representative, he or she has been quite friendly and informative. So far, the representatives have addressed my questions and requests adequately.

Verizon is a very good internet service provider for all your needs. I believe Verizon has one of the quickest internet service speed on the website. They also keep up to date with everything that they provided and keep your info safe from other website. Verizon installation experience was very easy, relaxing and not very stressful in any way. I think you will enjoy it if you give Verizon a try. They also have great customer service and are very experienced in what they do. If you have a problem or any problems they can usually fix fast with low time down.

I love my internet service provider's reliability. I have never had issues with it unless there is a really bad storm but even then it is restored quickly. I am happy with the speed I have at the moment. I never have a problem with pages loading slowly or being "kicked off" the internet for whatever reason. I installed it myself. It was so easy and if I did experience an issue with the installation I could always give them a call and they would walk me through it. Every time I would call with an issue regarding upgrade, payment arrangements or general questions I was always given the utmost attention and time. The reps are always friendly, courteous and go above and beyond in answering my questions and fulfilling my needs.

The reliability is good most of the time and the speed is also good since it uses fiber optics. But occasionally it's very slow for no reason at all. I feel like they want me to buy a faster speed and intentionally throttle speeds. The customer service is generally pretty friendly and not that bad to deal with. They do a pretty good job at responding to customers complaints. Then it was quick and easy to install. There was no hassle and I did not experience any problems after the installation was complete.

Installation was quick and painless. The house was already set up for FIOS so nothing special was required. The technician who did the install was professional and fast. We have changed our package once or twice and the customer service representatives who assisted us were helpful and pointed us to good package deals. We have had the service for over a year and a half and have never suffered loss of service or slow speeds. We don't get the exact speeds advertised but it's so fast it's not noticeable. FIOS is easily the most reliable and fastest internet service I've ever used. I had previous experience with AT&T DSL and UVerse, Comcast, and a local service, none of which were at all comparable to the speeds we get with FIOS.

Verizon is a good company, a little expensive but you get what you are paying for. My boyfriend has Comcast and he always has problems so I'm happy with my provider. The man who installed our internet took a long time but only because him and my dad found out they had a lot in common so it was nice. The internet does not reach everywhere in my house so we had to buy an extender. Now it reaches everywhere and it is fast. I enjoy talking to their customer service but it takes forever to get on with a customer service representative. But once you have them they are extremely helpful and friendly.

There was nothing complicated about installing. I needed to buy router which is connected to the Verizon cable and from there you just log in to the wifi. I need password too. We have Verizon with a router and it's cheap but just not great. At work I have Comcast and it's a big difference. The speed is better than the old dial up, though, but nowhere near what a real connection is like Comcast or Charter. I am sure that you can upgrade for more money. I call customer service but they are simply responsible for the cable connection.

I called Verizon and scheduled a technician to come out and install my internet modem. Then they gave me a time and they came during that time. They also called to confirm my password. We chose a prime location, and he installed it within 10 minutes. Their service was very reliable and the weather never was a problem. The Wifi is very high speed and I love how quickly my tools connect to it. My TVs, phones, iPad, and computer run very efficiently when connected to my Wifi.

I am happy to be with Verizon FiOS for more than 3 years. They are very reliable and in service. Very high-speed internet that doesn't slow down that often. The navigation speed is always up to par. Even at the roughest storms of the season, everyone else internet is off but Verizon still runs smoothly without any interruptions. The installation was very reliable and easier to set up. The wires were set up professionally and the space behind and the front is very neat. The staff is very reliable and respectful to the customers. They are very understanding and clear communicated and also does their job on making the cusomters feel like members of the company instead of making them feel just like customers.

Verizon technician was over an hour late and took at least an hour to complete the installation. However technician was very informative and helpful. There are no issues with connectivity or with dropping coverage. They have reliable service that does not go out, even in bad weather. Also, there are no issues with slower speed. Speed is consistent and allows me to stream shows from Hulu and Netflix with no issues or interruption.

It is very reliable and has very few outages. Its speed is faster and works better than Optimum. Installation was average, but would like if they were more prompt in arriving. But other than that, I would recommend Verizon Fios.

They are consistently great in performance and quality. They can be trusted with delivering great customer service as well. If there is a problem help was just a phone call away. Depending on the issue a technician was there within a day to service and fix the issues that I had. Installation was fast and accurate. It was available to use within 2 days of ordering the service. All components provided by them with no charge. After being set up for the fastest speed I was offered a lower speed to lower my bill and saw no changes in performance which made me happy that my service was not reduced but my bill was.

Installers were on time. They were very professional and dressed well. I called ahead to verify appointment. At the time there was a promotion so I had no fees for installation. However, customer service could use some work. Too much so riptide and not enough education. If you have an issue they are not willing to let you speak to a higher up and to me that is not acceptable! But other than that, Verizon FIOS is the Best Internet I have ever had. Best speed and reliability with little or no down times. I was always able to be online.

I was very satisfied with the installation, customer service experience, and internet speed. The installation team made it out in a reasonable amount of days, as well as in the scheduled time frame. They were quick with installing and answered any and all questions we had. So far in my experience with Verizon Fios, I haven't had any reliability issues with my cable at all, even during times of bad weather except for the occasional issues with the wifi. I generally have a pretty fast internet connection. Any time I have called, looked up online, or emailed with them, customer service was helpful, as well as professional.

Verizon Fios is one of the best companies as far as internet speed goes. You have the option to pay for any type of speed that you might need. They have a big selection of movies to choose from and good picture context. They also have one time setup fee. I am very happy with the speed of my internet. Also, installation was complete in a timely matter. They were neat and left no mess. There were no problems. Verizon Fios has one of the best customer services. Any time I have called about a question or problem I might have, they were very friendly and helpful in resolving them.

Fios is the fastest internet service provider that I've ever experienced. Its speed is unmatched and I am very impressed. I've never had an issue with the reliability aspect, too. Installation was a quick and easy process. Customer service has been great thus far. The worker was professional and pleasant. I truly recommend this service to others. I find no need to utilize my services elsewhere.

My internet has good reception and good bundle value. Verizon Fios also have good service value and reward programs. My rewards incentive is a better value than what Comcast offers. The service installers are prompt and very courteous. They install the equipment in the most convenient way for its current customers. They have excellent customer service and prompt response to service calls. Wait time has been better and satisfying to its customer base. They want you to be completely happy and satisfied with the service received. The internet speed provided is very good and fast. They have many options and packages to choose from. The wifi speed is good and reliable. Many devices can be used on the same Fios line.

Never had an issue downloading and app file or connecting to server. I'd highly recommend this service to anyone looking for reliable service. The technician seemed knowledgeable. Had the service installed faster than when I had Optimum set up. It was at least half the time and he came fully equipped. The customer service was very helpful in helping me find the password on my router and walking me through setting it up to different devices. It's the fastest service I've had in Internet runs faster than my phone. I wouldn't switch from Fios to go to another service. I'm very satisfied with the service and the speed is incredible.

Installation required running new cables to the house instead of using existing cable that Comcast had originally installed. Installer was very helpful in explaining how the system worked. Customer service is helpful, although several times I was on the phone about a service issue for over 45 minutes, and was transferred several times, which was extremely frustrating. Service and signal are strong, and speed is fast. It does go down unexpectedly at times, but usually for only a few minutes. Otherwise, service is reliable and is very good for all devices that use the service. When doing searches, the info loads very quickly. I am very pleased with the expediency of the service.

Verizon is very reliable and have never failed. Always there to help when there is a problem and always provide fast and efficient service. I really can't say anything bad about them and would always recommend them to anyone looking for a high speed and reliable internet connection. Installers were quick about everything but made sure that it worked to specs after the initial install. Never had any problems getting customer service help or them sending out a service technician if anything were to ever go array. Never have failed or faltered at providing a quick and efficient response to any problem I may have had. Overall they are the best I have ever worked with. I am very satisfied with everything that has been provided so far as the speed is always top notch no matter whether gaming, browsing, or streaming any program, album, or movie.

The installation process is very quick and easy. You don't even need to call anyone to help you. It should be fully powered up in 5 minutes tops. The speed of the internet is also great and shows no signs of slowing. It's very good for a household that has multiple devices. It's also very good for streaming multiple devices and it has a lot of varieties of shows. It's one of the best services. They give you no trouble and if you have any trouble Verizon is quick to respond and fix any situations. The customer service representative is very friendly, helpful and clearly show they want to understand your problems.

It was a very easy self install and return information and mailing labels were provided. We even successfully upgraded and we were able to transfer all the data by ourselves. No help needed from technical support. Moreover, Verizon Fios seldom lose power even when storms or bad weather. It's easy to troubleshoot and they have knowledgeable techs that come to the house when they're told.

It was a fast and easy installation. I was able to connect the router to parts I already had and did not have to add much. It worked with my computer and the arrangement of my house. It did not crash often or cut out during my usage of the service. I found it to be a strong connectivity, and was able to stream quickly and not receive much lag or buffering. I believed that if my connection was down, it would not be for long. If I had an issue, the repairman would be here in a flash. Around 15 minutes later and he would finish. I appreciate their work and found it easy.

Whenever I had trouble with the connection, I was able to get someone on the phone right away with answers to help solve the problem. Usually it's things I least expect to try and they're very friendly about helping me. Really easy considering the previous tenants had the service in the home. All they had to do was use the current connections to set me up. Whether it's on the phone or online chat, I'm usually able to speak with someone within minutes that can pull up my info and help me with any issues I seem to be having. There have been times things may have been slow, but rarely does that happen. Their service has been pretty spot on otherwise during the week when I need it the most.

Since I signed in, I have never been offline due to some reliability issue. Most of the time I have a stable speed using it. If something happens, I can contact the call center for support. The service of installation was great. The technician arrives on time, and his attitude and behavior was very helpful. He also attended to my doubts about how to configure the equipment. Their customer service is not the best, but I don't usually use it because most of the time I can solve my issues going online for research.

The technicians came in late but still very reliable and I will hold them against him because you know they're very busy but the guy was very sweet and nice. With Internet providers my signal is usually lost especially during the holidays but with FIOS my signal is never lost and as strong as ever since the first day of the bill to last. Whether it's downloading movies or watching Netflix I can always rely on the reliable Fios service provided. Whether anyone gives me the other room the movies will always load you as quick. I never had to call customer service because my service was always great.

It take about 3 weeks for the order to complete, then they show up for installation same date 5 or 6 hours late without prior contact. Once they arrive they install everything pretty fast but there is no communications between Fios departments. The Internet reliability is somehow ok but Fios has the problem delivering the Internet speed they promise, so if you have 50 Mbps you will never get more than 25 Mbps. Most of the times only 35 percent of the speed is delivered. If you call about the issue they will fix it to deliver 50 percent of speed but after couple of days everything will go back to their normal. If you want something changed with your service usually you have to call 3 or 4 times for the order to complete. As far as customer service communications they are very polite and respectful but the error is huge.

A man and a woman did the installation. They almost wrecked my cable tv while doing it, and had to come back a few weeks later to fix something, but other than that it went ok. Occasionally the Internet has gone out, but it was usually in the middle of the night and I often happen to be up at odd hours, but this wouldn't affect most other people. When the signal went out, I tried to contact them but that was more trouble than it was worth, and it came back on its own. Also, I'm supposed to get a certain speed, but doing the speed test it is usually slower. I don't know if it's because I'm usually working on a tablet and it might be higher on my desktop PC.

Verizon offers good incentives for signing up with their service. The installation went well and the tech came on time and did not take long to start installing my equipment. He had a lot of knowledge about what to do. Customer service is good. They are willing to help you when there is an outage and they offer several options for contacting customer service by phone, online, or chat. They have a lot of knowledge about the different aspects of the service and they know how to fix issues. There are also no surprises on your monthly bill.

The technicians were in and out in less than one hour, were polite, and kept everything clean. Very considerate to my placements and met my standards for installation. Service speeds are fast and efficient. Time between loads is usually minimal. Not much lag time, and usually very constant. Very rarely lose a connection. Has bundled services for tv phone and internet. Customer service usually takes care of any issues that arise, but sometimes a wait to reach the right person to take care of the issues. Usually better service when they can speak proper English.

Verizon Fios installed my cable TV amazingly! They installed very quickly and came the day I called them! Verizon Fios is amazing and great! It gives me high-speed internet for an outstanding low price! The network speed is amazing! It takes me to where I want to go in a click! Most TVs I heard can take a while... But I heard that Verizon has the best internet speed in the world! I sit on my sofa every day with my kids to watch Netflix. A lot of my family members use Verizon Fios as it is very reliable! Verizon's customer service is also the best! The customer service people were very nice to me! They even offered me a discount! I believe that Verizon Fios is the best at providing World Class Entertainment! I'd recommend Verizon Fios to anyone who doesn't have it!

Verizon Fios's reliability is very good but it's sometimes slow. The installers are very friendly and if you have the right installer you can get your service install in less in 4 hours. Customer services speed is not that good, though. There are long hold times some days and other days 1 to 2 min holds. I'm still waiting on Ryan and Michelle getting into it. You get one that does not want to be a bother and they take a minute or two and get it done. But it's a very good company to go with. I recommend to friends and family and coworkers as well.

No down time and it's reliable and faster than dial up where every time my land phone rings I'm disconnected on the internet. Before it took me at least 10 minutes to read one e-mail. Now 2 seconds. And I don't have to wait for minutes for the web page to come up. When I had dial up it took at least 2 minutes for the next page to come up. The installation took a little longer. There was equipment that had to be put-up in basement and outside and the first time it was not right. After calling my provider the TV in living room was adjusted. Then another call for a bedroom TV to be adjusted. The customer service people was friendly and took my calls promptly. They were polite and took their time in helping me. They also tried to see if I could get a cheaper deal.

The installation was successful. The only issue that I have is that the person broke my light fixture during the installation. It was never replaced by the company. Also, the internet connection regularly has interruptions or speed slowness. This is not just for wifi either. It is for wired and wireless connections. It impacts my entire family from work to school. It has been an issue for three years and no one has resolved it. I called customer service on my internet and TV issues. They have yet to resolve my internet issues and I got bad information on the cause of my TV have no picture.

Fast, reliable, good... The internet rarely ever goes down, I think it has 1 time during the year that we've had it and it was due to a bad thunderstorm, no fault of the company. The installation took a little longer than I expected, but the installer took his time to make sure it worked before he left and made sure to clean up his work space. Usually when I contact Customer Service it's not a long wait time. They get my problems resolved rather quickly and they are pretty efficient. This is by far the fastest internet service I've had. It loads within seconds and doesn't freeze up like the other internet providers that I've used in the past. It makes life so much easier when you don't have to wait. I'd definitely recommend their internet service.

Verizon has the worst customer service I have ever experienced. I called Verizon late December 2016 to find out why my On Demand was not on. The representative told me I could lower my bill by changing bundles. I was very explicit on what channels we watch all the time and could not change. He assured me I was not losing the channels. He was also having my On Demand on within the hour. This was Tuesday the 27th. Never did he mention an email that I should look at. On Friday the 30th I came home from work to my husband going nuts that his NHL channel was turned off and he missed the world junior hockey game. We still didn't have On Demand!

The product is a good speed. However, I wish it was a bit faster but it was decent so I am satisfied with it. Installing it is easy but has too many features to deal with. Like most it would be easier with less work involved. It is easy to navigate when moving about. Also, my customer experience with this company went very well. The person was polite, helpful and very descriptive in what I was purchasing. Their customer service reps were very helpful, too.

Verizon just difficult to deal with overall. The service when up and running was quite good, but if having problem they seem to always insists the problem in question is happening on your end and not theirs. The customer service department in my opinion needs a lot of training classes on being sympathetic to the consumer who is using their product. The installer did job professionally but the installation was held up on their end. The rate of speed was quite quick but from other people that I have talked to about different options stated that the speeds are very similar.

Very reliable service and would recommend to anyone. Verizon is one of the best internet providers I have tried. The installation was very professional and satisfying. Customer service was very successful. They talked to me, took my info, were professional, very nice and helpful in finding the right service for me. The speed is very good. I use my phone, my son has an Xbox and he always has a friend on another Xbox and my daughter on her phone, the internet is on and it's still fast.

Fairly reliable, the service was down less than once every 2-3 months. The speed was satisfactory and I was happy with it overall. It was fine for general office work though streaming videos could have been a bit faster. Call quality was good and calls did not drop greater than 95% of the time. Very easy installation, the tech took less than two hours to completely install the service. They came within the recommended time window as well. Customer service was helpful and professional when I had an issue I needed help to resolve.

Verizon Fios is fast most of the time. The times when it's slow are infrequent and even when it does occur, the speed is only decreased by a small margin. Its installation was fast and easy. It took no more than 30 minutes for me though the same may not be for everyone if some other issues occurs. The Customer service provided clarification for any money used during the billing that we did not fully understand. The person on the other end of the line was helpful and informative to what questions we needed answers to. Verizon Fios is so far the fastest at a good price for an internet service. The speed allow multiple devices to be online and still maintains a good speed overall.

The service was reliable with no outages or interruptions. This was very important as my family lives in a very remote area. Installation was fairly quick and not at all complicated. The professionals we worked with were knowledgeable and helpful. There was no need for repeated visits to establish service. Overall, the internet speed was adequate but not as fast as we would have liked. It was, however, sufficient for most things we need to do online.

It's an expensive and incompetent installation. The installers are not professional and charge an arm and a leg for their bad service. They even come at inconvenient times and don't seem to know what they are doing. The internet speed is ok when surfing online. If you are watching Netflix it slows down and sometimes stops. It's not the best speed I have seen and higher speeds are expensive as an add-on feature. I rarely had blackouts or service interruptions so Fios is reliable to me and what my family needs in a service. However, waiting on the phone to talk to someone from Malaysia is not good customer service. I have tried to get my bill down in price and was always told they had no cheaper packages available, which is untrue.

Verizon is very reliable for the most part. The speed was very comparable to other services. In the time I had it there were only a couple of issues and were resolved fairly quickly. The installation was done very efficiently and on time. They arrived when they said they were going to and they were clean and very courteous. Also, the customer service reps were always very polite, and they seemed eager to help. It was a very good experience and I would recommend to others.

The installer was super nice and helpful and on time. Set everything up with no problems and showed us how to change whatever we wanted. Our internet service is fast, clear, and works almost all the time. We have not had a problems with the service other than cost and billing errors. It's overpriced and has no wifi hot spots to speak of. No wifi hot spots makes it useless for traveling. And of course billing is always a mess with all the extra add-ons that have nothing to do with the service.

Verizon fios is a very fast and reliable Internet service provider. The installation was fast, too and it is easy to use. Their customer service was excellent. The representatives have always provided assistance when needed and were fully knowledgeable. I would highly recommend it to my family and friends.

The person who came out to install the service was friendly and did the job at an efficient rate. I was pleased that it worked like a charm and I would recommend the same person. Whenever I have any trouble with the service, I am able to call and chat with customer service in a timely manner. I also feel that they help me out with all the questions I have for them. The speed of the service exceeds my expectations. I do not have to wait for a web page to load up. I do not have to worry about it cutting me off when I am using the service. I am able to navigate through the web pages with relatively ease.

I have great service most of the time. But as any other it's not so good with bad weather. Speeds are good, not great. But it doesn't throttle down after so much use. No lag in game play online. Email and internet browser load fast, and so do the internet sites and downloads. Plus, no download limits. Price is decent and it's a known company. It does a great job overall and I enjoy the service. They provide very helpful and friendly customer service. They always got my needs and concerns taken care of with fast response times. I didn't have to wait but a couple of min and only needed help once.

Verizon FIOS is the worst when it comes to customer service. I had a question regarding one of the channels, which I am supposed to view, (when I click on the channel and click OK, it says that the channel is part of my package), but neither Tech support nor customer support could answer or help me with it. When I called them individually, they blamed each other for the problem and finally when I had both of them on the line, they had no answer. Extremely disappointed with them.

After 10 years of aggravation I have finally decided to give up on FIOS (guess I am an awfully slow learner). Final straw was the latest FIOS Upgrade??? I can no longer turn on my TV without encountering a hard sell to buy something. In fact, last night after upon leaving On Demand I was presented with an option to purchase STARZ. I had no desire to purchase STARZ but there was no way out of this screen. No way! So I called Verizon Customer Support, which has always been an agonizing experience. After 18 minutes of arguing with the electronic nitwit I finally got through to a live person who graciously put me on hold for another 22 minutes. Then the Customer Support Rep told me I had to speak with a Technical Support Rep - only a 12 minute wait this time. After 20 minutes of recycling the set-top box the situation was finally resolved. Of course the rep said that mine was a very unusual case which he had never experienced before hmmm?

My 2-years contract expired and the price was jacked up without any notice (I am on autopay). When I called them, the answer was literally, "when you signed up for the service, you knew it was for 2 years, right? We don't have any obligation to remind you." Total disregard for customers.

Verizon always go out of their way to improve the service I am using, always have faster speeds and keeps me up to date with the latest technology. They have more reliable coverage. I haven't gotten stuck using my internet service and pages load faster. They have experienced technicians that do fast installation. I have had no problems since becoming a customer and no malfunctions. Plus their customer service is fast to respond and very experienced. I haven't been left on hold and they answered all my questions the first time.

It was a quick installation. The guy came in, hooked and set things up, cleaned his mess and left. He was very efficient and I was extremely happy with it. The internet speed was quick and never went out. I ran 2 Playstation, 2 phones, a tablet and a computer on it and rarely did anything lag up. I was extremely surprised and I'd recommend this.

Verizon Fios is okay but could be better. Plans are pricey after promotion is up and channels are sometimes unavailable. They offer fast internet but seems slow to me. I don't like the big box that is connected on the wall. It's an eye sore and it's definitely not something I like. It makes me consider changing providers. Furthermore, it takes a while to connect with a agent and to be on hold for minutes and nothing gets resolved. Also talking to automated service doesn't help. Not as fast as advertised, it's just as slow as other providers and it's pricey for what is given. It's definitely over exaggerated like some other providers.

I had the internet router box for about 3 years and every now and then the Internet seems to go "out" so maybe the box needs to be updated or I need a new 1. When it's working though it works well. I got it in the mail and instructions were included in the box plus the apartment I'm in already had an internet jack available to plug it into. Sometimes can be difficult to get to the right customer service rep who deals with Internet routers as I'm usually connected to the cell phone service rep 1st. I have been transferred to the wrong person before and it was very frustrating at the time and has happened more than two times. The speed is perfect for playing movies, TV shows, Internet browsing and playing games online that aren't live action like Call of Duty.

The installer didn't seem knowledgeable and took longer than I expected. Internet is not super fast but it worked for me. I was able to do what I needed to and things I like, like check email, facebook, shop online, use messenger, pinterest, etc. I was pretty satisfied. The cost is why I no longer have Verizon and probably would not take it again. Bill seem higher than I was told at the beginning and they could not tell me why.

The installation team was on time and by the time they leave my service was up and working with no issues. I would recommend them to all my friends and family. High speed at its best. They always pick help and make sure their customers are satisfied. They're always reliable and troubleshooting is great. When I called, they help as best as they can and by the time they hang up I was please with their customers service. I would called them again anytime. I love their service, love customer service, love their speed, loved it all. Would do it all over again.

Installation of the Verizon Fios is a quick, easy, professional set-up. It doesn't take long to do and you're not waiting around for the services to load. They also are very clear if you have any questions. Not only are the OnDemand programs reliable but the services, such as customer service over the phone, online chat, repairs, etc., are extremely reliable. Customer service is always as pleasant as can be. The wait is short followed by a respectful and kind worker who gets to the root of the problem and doesn't transfer me to 3 different lines. Speed is also phenomenal, whether it be on the tv or on my laptop with wifi. Videos load in seconds, games with wifi run smoothly and accordingly. Have never had a problem with speed of my devices.

The installer came and set everything up then he showed me how the internet works then asked me if I needed help. Verizon Fios has awesome quality and very trusted. They make sure you are happy. The speed is great and it's fast. The quality is great and I can do all my work that I have to every day. You can do many things at the same time. They also have great customer service and they explain everything. They make sure you understand and always wants to make sure you are satisfied. They tell you to let them know if there are any problems.

I rarely had any issues with my internet service going down or being unavailable so I'm very happy with my ISP. Their customer service is prepared, courteous and well-trained. Whenever I had to call they were able to handle all issues immediately and to my total satisfaction. The installation process went smoothly. The technician was on-time and prepared to set up and test the equipment and they were in and out of the premises in a very short time. The speed of my internet service was exactly what I requested and what I need. There is more than one option so you can upgrade to the speed you need.

I recommend everyone should get Verizon Fios. I have never had any problems with the service and the reliability is great. Also, the installation process was good. When the cable people came into my apartment they installed it and the internet and cable was running instantly. I had questions about certain stuff and the customer service people went out of their way to make sure all of my questions were answered. The speed is great too and when I download something it does not take all day unlike my old internet connection. My old connection would literally take all day.

We were happy just to get started with the service!! The installers were very polite and professional and the installation was fairly quick. The connection speed is great. No lag, work and school work gets done, and free time is fun without any interruptions!! It's very reliable, only coverage in our area was a problem and had to wait for it but honestly it was worth it! I love being able to play games now. I have rarely needed to call customer service but when I did I was always greeted with polite, friendly service, and was given the answers I needed. When I would get off the phone I always felt satisfied and relieved that my question was taken care of.

Installing my internet wasn't too hard although it took a few hours. I had to have some help but other than that it was okay. My service is very reliable because whenever I need to go online whether it's raining or snowing or whatever I have no trouble connecting to the internet. The speed is very fast too and have no trouble surfing the net or downloading a file. There have been times with other internet I was unhappy but with Verizon Fios I have no trouble at all. It makes me happy. However, the customer service can be quite interesting because sometimes when you ask a question it doesn't get answered but sometimes if you're lucky it does. It depends on who you are talking to. Otherwise, I would recommend to my friends for sure.