SAFECO Auto Insurance Reviews

Shittiest insurance ever!!! Stay as far away from them as you can. I paid month premium $184, next day after I found better provider that offers me exactly the same coverage for $116, and I canceled SAFECO, what was my surprise when I saw amount due $72 more in my cabinet. So cancellation cost me $250. I asked for the detailed statement, breakdown from them but I did get nothing. Feels like a scam! Stay away!!

I cancelled my renters insurance on 10-17-25. I signed the documents and everything. Then on 10-20-25 they still charged me out of my account. They basically stole from me. They wouldn’t refund to the card that they stole the money out of… instead they sent a check that takes 7-10 days to receive. Will never return to Safeco and Liberty Mutual again. Horrible customer service.

I have been trying to settle for years with Safeco. The employees are rude. They sent 3 live checks trying to make us settle then when we call, they saying the case is settled but they agree the checks have not been cashed. Isn't this illegal?? If anyone wants to get a class action going, I'm in. They have not paid for the accident and now don't want to. Unethical company.

I’ve been trying to cancel my policy with them since June 11, 2025. My agent, my new agent and I have all contacted them repeatedly. They still withdrew payment on a policy that had been cancelled. We spoke with them again, sent them supporting documents AGAIN. They claimed they would back date the cancellation date to June 11. Now we get a letter stating that we still owe them money! Actually, they owe us over $100 dollars for withdrawing a payment on a policy that had been cancelled, which they failed to process correctly on their end. That company is a scam.

I am not a customer of Safeco, I am subject to an accident where the other person has Safeco insurance. Their claims process has to be the worst out of any insurance company I've dealt with. The claims representative called me 5 minutes before she was out of office according to her claimed office hours. I called right back and received no response. This continued for 3 days, with me calling the representatives direct line and emailing her multiple times. I also called the Safeco main line and got in contact with multiple representatives that said I'd get a call back within the hour. Never happened. They needed my statement in order to move forward with the claim. You would think that a would be trying to get in contact with me repeatedly, not the other way around. Extremely frustrating process. I got attitude from employees working the phones for automotive claims.

Beware of this insurance agency. I paid $250 before and the company left California. I switched to Safeco. They started taking 437 from me and then I wanted to cancel the insurance. It was Neidemer. Don't deal with them.

This company is the devil. They took over Liberty Mutual who I was with for 4 years without any complaints or issues. The second they bought them out my coverage shot up by $100 a month, which they took out of my account without my expressed permission, as in I did not sign the new documents so I had no idea this was happening. Apparently them sending the documents is enough and I didn’t need to sign them…? Cool. Getting through to someone who can “help” is an absolute nightmare and guess what? They don’t help. I switched to Geico immediately who offered a policy at the rate I was paying with liberty. If you want to sign with Safeco I recommend literally burning your money instead. It’s probably more satisfying.

SAFECO, through SimplyIOA, initiated a combo policy on our autos and a rental property on May 12th. They started with the autos, then proceeded to the rental property. 2 policies were needed to cover the property. After the first policy was completed, the second policy, wind and hail, was offered and right before signing, SAFECO said they decided to not cover the property. This left me in a bind. SimplyIOA asked that I give them a couple days to workout with SAFECO.

Do not use SafeCo in any circumstance. They work with multiple non-reputable companies for both towing and valuation. Then they jerk you around with paying out on claims that they are liable for. Then they jerk you around when getting the rest of your premium back after having your car or motorcycle totaled by someone that committed a hit and run. Working with this company has been the worst experience of my life and I advise nobody to ever use them. Pay a little more money and it will save you in the long run.

Totally screwed me on my vandalism claim. Only paid 1200 on a 7000 claim. Communication was sketchy and explanation of claim payment was gobble de good. Terrible service. Do not recommend. Total rip off.