SAFECO Auto Insurance Reviews

Policy cancelled by Safeco in CA. Suggested I had mold and algae growing on my roof in the desert. They could not understand that mold and algae doesn't grow on roof in the desert. I sent multiple pictures several times. They claim they never received them after saying they received them. Scam company to avoid.

We filed a home insurance claim back in July due to storm damage, and they sent a local business to do an appraisal and quote the work being done. At that time, we felt confident that the job would be done well thanks to the sales rep that was at our home. We were promised everything we were concerned with would be handled.

An independent insurance agent identified Safeco as the best-priced insurance policy for the new car I bought in July 2024. I have not had an accident since I bought Safeco insurance, and I can't say how it would go if I needed to file a claim. They provide a "10% discount" for agreeing to use their RightTrack app to track your driving habits. I wasn't interested in that for privacy and because of experiencing the unreasonable scores from other insurance companies, but I figured if it's the lowest price now I can reassess the market after my first year. Safeco claims they will not charge you more if your driving habits score unsafe. Well of course the app is a scam.

They are an insurance collection agency affiliated with Safeco (who is absolutely awful as well). They purchase reviews from their employees for $50, which common... What collection agency do you know that has a 4+Star review? They break many laws on the fair debt collection practices, they try to intimidate by calling your family and friends, which they obtain their information by PI software and cold call them even if they are on the DNC list. Everybody that is dealing with them, report them to the Illinois AG's office. It's quick and easy and they need to be investigated for all the laws they break. They also lie about the law and create fake government documents. I work in the legal system and know I have a few things to go after them in court next. I am working on getting that all together, but I wanted to warn people.

Having insurance with them is like throwing money in water. They just collect premium, do not pay for any repair. They will find something to not do anything. You do not have option to request review, it is just yes or no. No right to appeal. This is scam.

After getting a nail in my tire, I used the SafeCo app to ask for roadside assistance. The app used gps to locate the car and decided my car was nowhere near the actual location. I called to have the location updated which they seemed incapable of doing. I made sure that they knew that my car, as an AWD, needed a flatbed. Finally the tow truck driver called after two hours and I gave him the right address. The tow truck guy shows up with a small truck with a tow bar. I am now waiting an additional two hours to see if maybe a flatbed will arrive.

In two years my car insurance has gone up 150% with zero claims, zero tickets, and the same cars. In the same two years my home insurance went up 200% with zero claims or changes. They also sent me a letter one year giving me just a two week notice that they would not renew my home insurance because I did not have rails on a set of steps and because my gutters were clogged with leaves. My gutters were not clogged because I have a screen guard on them so the inspector was not much of an inspector. I had the rails fixed in two days and had to send photos of my gutter guards and it was resolved. Please do not use this company.

An insurer of Safeco/Liberty Mutual lost control of his car on the freeway and struck mine. All communication with Safeco was canned, "we are unable to contact our insurer and thus unable to determine fault". After five weeks of this communication, Safeco recommended I go through my insurance to repair my car. I had my car returned after two months with my insurance billing Safeco. (Subrogation).

I bought new car and spent hours on phone to get policy changed to new car and after car dealer and I spent hours on phone they finally got us to be able to get plates. Over a week later I found they canceled my ins. I had the new plates but no ins. After days talking to people that had no idea how to fix it so I contacted president's office at Liberty Mutual who finally got it fixed and got my ins back but now I find out they better than doubled the premium. I am now going to another company. Just an fyi how Safeco operates.

If you have this insurance and have a accident that's your fault, you're gonna end up getting sued because this insurance doesn't pay for anything like they're suppose to especially when it's their client's fault.