SAFECO Auto Insurance Reviews

I CAN NOT recommend Liberty Mutual Safeco!! I was in an auto accident in August 2019. The Gentleman that hit me had this insurance. I was injuried and have had multiple surgeries on hands because of. Plus now have lasting damage!!! They literally offered $400 dollars for pain and suffering. It has since drug on and has not been settled. What should have been a simple process has been horrible with them. They have lost files, lost xrays, done deposition etc. The Gentleman has since passed away a few years ago. So they are still dragging it on essentially drawing interest on policy that was paid for by him and his wife many times over in case of something happening as in a wreck etc. How can a company get away with this!! I can say I have an AMAZING insurance company such as State Farm!!!

Dallas, Texas. Incident one: A driver sideswiped my car; Safeco said a tow truck would arrive within an hour. When it didn't, I called and was told the truck would arrive in another hour. It didn't arrive; I called the driver, who sneered, "You're not the only customer." I cancelled service call with him and then with Safeco and drove myself in rush hour. Safeco paid the tow truck from my policy over my objections.

I would just like to say I WAS A CUSTOMER!!SAFECO DROPPED me after being with them for almost 12 years! In 12 years no accidents (1) speeding ticket that i went to class and got dropped. But, this last year admittedly left the scene of a parked car accident that I didn't know what to do, due to the circumstances. Did Safeco reach out to me to what exactly HAPPENED? NO!! If they did they would have understood. I've been driving over 40 years! You'd think they would have called me and just asked. I have other family members that have Safeco as there insurance and they even kept me as my Homeowners insurance!! REALLY? You think I'm gonna keep you know? BYE! Others will be leaving you as well... Thank for all your support over the last decade!!! NOT!!! 😡

Horrible company and support. Safeco Insurance refused to exclude my son as a driver when he went off to college. Requested proof of residency that was submitted next day of exclusion request. No company contact and they charge me for him. 2 weeks later when I called again, they said I need to submit an exclusion form. Nothing was mailed for another week. Meanwhile they continue to charge me for his insurance. I called again and they said they will email exclusion form and he will be excluded after their receive exclusion form and they won't backdate exclusion request.

This has been by far bar, none. The worse customer service I have ever received. In my sixty four years, I've living. No one answers the phone. Keep you on, hold for 45 minutes. And it takes you another half an hour, forty five minutes to call back.

Shittiest insurance ever!!! Stay as far away from them as you can. I paid month premium $184, next day after I found better provider that offers me exactly the same coverage for $116, and I canceled SAFECO, what was my surprise when I saw amount due $72 more in my cabinet. So cancellation cost me $250. I asked for the detailed statement, breakdown from them but I did get nothing. Feels like a scam! Stay away!!

I cancelled my renters insurance on 10-17-25. I signed the documents and everything. Then on 10-20-25 they still charged me out of my account. They basically stole from me. They wouldn’t refund to the card that they stole the money out of… instead they sent a check that takes 7-10 days to receive. Will never return to Safeco and Liberty Mutual again. Horrible customer service.

I have been trying to settle for years with Safeco. The employees are rude. They sent 3 live checks trying to make us settle then when we call, they saying the case is settled but they agree the checks have not been cashed. Isn't this illegal?? If anyone wants to get a class action going, I'm in. They have not paid for the accident and now don't want to. Unethical company.

I’ve been trying to cancel my policy with them since June 11, 2025. My agent, my new agent and I have all contacted them repeatedly. They still withdrew payment on a policy that had been cancelled. We spoke with them again, sent them supporting documents AGAIN. They claimed they would back date the cancellation date to June 11. Now we get a letter stating that we still owe them money! Actually, they owe us over $100 dollars for withdrawing a payment on a policy that had been cancelled, which they failed to process correctly on their end. That company is a scam.

I am not a customer of Safeco, I am subject to an accident where the other person has Safeco insurance. Their claims process has to be the worst out of any insurance company I've dealt with. The claims representative called me 5 minutes before she was out of office according to her claimed office hours. I called right back and received no response. This continued for 3 days, with me calling the representatives direct line and emailing her multiple times. I also called the Safeco main line and got in contact with multiple representatives that said I'd get a call back within the hour. Never happened. They needed my statement in order to move forward with the claim. You would think that a would be trying to get in contact with me repeatedly, not the other way around. Extremely frustrating process. I got attitude from employees working the phones for automotive claims.