About SAFECO Auto Insurance
Safeco Insurance is a Liberty Mutual company that offers several different insurance products, including home, life and auto coverage. It has a wide variety of auto insurance policy options and customizable plans to suit your needs.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
- New car replacement
- Pet coverage
- Backed by Liberty Mutual
- Not available nationwide
- No focus on high-risk drivers
Safeco is backed by Liberty Mutual. It offers several discounts, coverage options and driver services, including new car replacement and pet insurance. Its auto plans are customizable.
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They claim to be an insurance company, but I have only seen them take money and run. I was rear-ended by a Safeco customer. They accepted fault, no discrepancy. All in the police report. Safeco sent me a fraction of the amount the estimate was for and said the body shop can call and ask for more when they need it. I have tried to call for over a week, to get a replacement vehicle while mine is being worked on, now that I see they are going to dole the money out a few dollars at a time, taking however long they want to decide in between. No luck. No one will call back. April was the main adjuster, then she diverted the account to another one. I haven't heard from the next one either. I have even left a message with a supervisor. Haven't heard back from him either. I would never use this company and I can't imagine actually being one of their customers in need.
Rear-ended by a Safeco insured driver. The driver admitted complete fault and my car was a total loss. Safeco wants to give me half of the value of my vehicle and refuses to negotiate. I can't find another comparable vehicle to buy with the amount offered. The adjuster Katherine ** is extremely rude. As if it was my fault. I'm stuck with no car and no answers. If you don't have to work with Safeco, please don't ever do so!
A car covered by Safeco hit my house several months ago. They never came out to see my house. I had to submit pictures. I gave them several quotes but they got an estimate from a third party and that is all they would approve. They cut me a check for a very low amount. I can't find a contractor to fix my house for what they say it should cost. The insurance agent I was assigned says I have to go through the third party and have them raise the estimate before they can pay more, and the third party says, no we just give them an estimate and that is all.
I am currently going back and forth trying to talk to anyone who can help me. I even told them if you can find someone to fix my house for that amount, go ahead and send them my way. He even suggested me go through my insurance and have my insurance sue them to get the money to fix it!? Crazy. Anyways I would never use SAFECO for anything if I didn't absolutely have to!!!! TERRIBLE COMPANY!
I have had Safeco Auto and HO6 for about 5 years. I used a broker when purchasing it so I was sure to get what I need. Recently I have had a string of bad luck. In November I had to file a loss assessment on my HO6, January 26 I needed roadside assistance and January 29 I had a one vehicle weather related collision with a guard rail. All three times they went above and beyond duty to make sure everything was taken care of. Yesterday was my accident and the car is already in for repairs and I have a rental. That is how quick they were to get me back to normal. I do expect a significant rate increase, but that will happen anywhere. I couldn't ask for better service. BTW the other half of the household works for Progressive and Safeco is still the better insurance.
John ** to Safeco Insurance. 21 hrs · Is Safeco having financial problems? I opened an auto claim five weeks ago. I've been trying to get a return call or email from the claims adjuster assigned for over 30 days now with no luck. I've left numerous voice messages and sent emails. I've escalated to the main claims customer service number. I've called the claims adjusters' manager and the manager's manager. And still nothing. Has anyone else experienced this with Safeco? There's an internal dysfunction that's shocking and leads me to believe the company is in trouble. **. Hundreds of similar experiences with SAFECO: SAFECO/Liberty Mutual Claim Number: **.
My initial experience with Safeco was good. Where customer services began to fall short was in 2016-17-18... Not following through, rude and disrespectful. Documentation upkeep and not honoring my requests. I finally changed my policy on Nov 3, 2018 - short by 2 months of an annual policy. I received a letter stating that I owed Safeco money. I requested a statement to show why I owed this money and a customer service told me they would mail out a statement. I didn’t receive the statement so I called back. The representative on the phone told me that customer service said that they didn’t have to send me anything. Then Safeco sent my case to the Credit Bureau.
I filed a complaint with the Department of Insurance. They were able to get the form that I requested and pointed out the reason on file. While the commission cannot discipline the rep's unprofessional behavior, I’m glad that I cancelled my policy with this company. I secured a new policy with a professional company that goes above and beyond my service needs. Now I have a relationship with the owner of her own agency. Valuable lesson: I will read contracts more thoroughly, ask more questions, and be tuned in with whom I invest my money and how I conduct future business transactions. Be mindful future seekers.
I had up until this month enjoyed my 2 years with Safeco. Upon shopping the policies this year, I was able to save $500 for more coverage thru AAA. I sent my agent a notice by email on 12/12/18 that I would not renew and wanted to cancel the policies. He responded, "OK and good luck". Upon receiving my credit card statement, Safeco charged me for the renewal. I called the Customer Service number to get my refund. She told me to call my agent. Obviously, that did not work and I asked her to do it. She cannot. I asked for the contact info for the Corporate Office in Seattle. She acted as if she never had this question before and suddenly could not find the info. She has now offered to see day Cancellation forms by email. WTH? So much for a recommendation in the future from me. BY THE WAY, 4 members of my family have policies with Safeco still, not for long. Good Luck to you guys! This is why Insurance Agencies are no longer needed!
I was hit by a person insured by Safeco on December 2, 2018. Claims adjuster Angelo ** did not want to hear all the details, only some. They did accept??? liability. On Friday January 18, we were told by Rebecca ** they would be overnighting my check, that they lowballed me on, by Saturday January 19. They did not do this and tell me I have to wait till Tuesday now. Luckily, my aunt used to work for them and told me a decision maker will be in on Monday January 21. I hope they direct deposit it or my family will be on the street. This is an AWFUL company with AWFUL customer service.
A lady hit my car that was insured by Safeco. Promptly the next day the adjuster, Melissa ** called and said they were going to set up a time and place for me to have my vehicle repaired. She gave me three suggestions, however she noted I could choose whomever I would like. The repairs were made in a fairly timely manner... (Not satisfied with the negligence of the repair shop.) The accident occurred in October and I have been trying to get in touch with Melissa to discuss the diminished value as I am looking to purchase another vehicle. I cannot get in touch with anyone, I cannot get anyone to call me back. THIS IS AN AWFUL insurance company. If you are looking to buy insurance... buyer beware, if you get hit by someone that is insured by them... you are screwed. Good luck getting a person to contact you!!!
In Oct 2018 my daughter was in an accident. The car was towed to the collision shop for repairs. SAFECO mailed a check for the estimated damages. A month after the accident SAFECO informed us the car was totaled. We already turned in the estimated damages check to the bank (lien holder). It is not Jan 2019 and SAFECO will NOT pay the remaining payoff of the vehicle. No one answers the phones or returns calls or emails. Now we are stuck with still paying on a totaled vehicle that we no longer have. Worst insurance company ever!
I had a simple question-will rate be increased if I have to file a claim for windshield glass coverage with just a little nick - to prevent it from spreading and -who should I take it to for the "glue stick"!! My agent referred me to claims. I was on a "loop" then sent to the wrong department- then sent to right department but...they wanted total history and couldn't give me an answer until the claim was processed. In the meantime- my crack could spread- still don't know who to take it to and don't know if my insurance policy will be penalized for repair of a "NICK"! This robotic world we live in is not Consumer Friendly!!!
There was a collision to my car and I reported that on the same day "Dec 4th." They assigned a representative and send me an email to take the car for estimation and I took my car on 6th. The representative called me on 21st asking, "Have you been to estimate your car?" I replied, "Well I did the estimation 15 days ago." And she replied, "Oh I am missing your email." They were not able to provide services in 15 days and still it will take a week or two for them to find out my email send to them on 6th. Never Trust SAFECO.
Just filed my complaint with Texas Department of Insurance today. I called them 11/06/2018 to file a vandalism claim. They sent an adjuster out and apparently didn't like the amount of the repair. So they changed my claim rep and said they made an error in handling and they were going to send a forensics specialist to look at my truck. It took nearly a month before he got there. It took another couple of weeks before they denied the claim. They took every means to deny my claim, over a month later, and my truck was not touched in that timeframe.
They denied my claim 12/10/2018 and didn't tell me until the next day, but they already stopped the rental car the day before as well. So Enterprise calls my wife and tells her that it was stopped on the 10th and that it's our responsibility to pay for the rental. They omitted a fuel sample even though pictures that THEY took show contaminated fuel. My wife checked our Safeco acct. website, and they are charging us back for something, I have no idea what, but the bill is $400.00 higher for next month. I have taken the liberty to have my own fuel analysis done, because I know this is going to get dirty. Luckily I have the dealership to back up my claim as well as an attorney on standby to fight it in court. I would highly recommend anybody other than Safeco. Very crooked company, no morals nor ethics. If I could give 0 stars instead of one, I most certainly would.
I was insured by All State. My insurance premium was increased every year by quite a bit. So... I got a quote from SAFECO and it was nearly $100 less a month, so I switched my car and house insurance to them. After the first year my premiums increased over a $100 a year. I just got my renewal papers and my car insurance has increase over $200 a year this time. I have had no claims or tickets. I only have 22,000 miles on my car which is a 2013 Avalon. In other words, I have a great driving record and my car is older and worth less, but my premiums continue to rise yearly after the first year with SAFECO.
Last year I sent the form in asking that they review my premiums to see if an adjustment was needed. I heard nothing. I have sent another form in last month asking for an adjustment again. So far I have heard nothing. It did me NO GOOD to switch insurance companies except for the 1st year. I think this must be a gimmick to get you to switch and then they just raise it up to whatever they want. I realize Louisiana has the highest rates in the country, really! Has anyone else experienced this?
I've been with Safeco for a long time. Recently they sent a bill that I don’t owe. They said they sent a check 2 years ago. I never received or cash. Now they say I better pay. I have talk to multiple representatives and states it will be fix since they saw I never cash or received. Now a week later it shows up again. I called to go over the account and see if it can be fixed. They keep giving me the runaround and transfer to someone else. I need this resolved. Don’t use this company for which they can come up with a bill you don’t owe. I have been paying my bill on time for years. Now they are trying to charge me for something I never cash or received.
I was rear-ended by A SAFECO insured driver recently and followed their Sr. Claims representatives directions as to whom could do the estimate and they arranged an appointment for me. The estimate I received yesterday was for roughly a $1,000. This morning I get an E-mail from the same representative telling me the check is in the mail for $500. I assumed there was a mistake and I called her (Kristian) to let her know of the discrepancy. She informed me that they would only pay for some of the damage to my compact pickup truck. She said the bumper would be replaced but her insured vehicle could not have also damaged my tailgate, in-turn I would be responsible for this.
When the accident occurred I had just picked up a friend and we loaded her wheelchair into the back of my pickup through the tailgate. After the accident when I went to drop her off the tail gate would not open (because I had just been hit by an SUV), according to the SAFECO rep I must be lying. She repeatedly told me that yes her client rear-ended me but could not have damaged the tailgate, just the rear bumper based on the damage to her clients vehicle. She implied that I was not truthful, in-turn you reading this negative review.
My husband was rear ended by Safeco insured driver. We went to Safeco garage to get an estimate. They sent an email saying they were paying only half because the damage to the Safeco insured driver was not as much as the estimate for our vehicle. WHAT A Crock of **. They are a crappy company. If you are hit by someone that has Safeco beware!!! Terrible experience... I would give them a zero rating.
I was hit by a Safeco driver on October 8th. I have heard from Safeco twice. They sent me to get my estimate. I have not heard from them since and neither has my insurance company. The lady who is handling the claim (Amanda) told me that she would get back with me a week after the estimate was done. I haven’t heard anything back. I have left multiple voicemails for her and she does not return calls. I’m just now waiting for her to contact me back to see if they accept liability. The two times I have spoken with her she has been rude and very disrespectful.
Safeco is not an extremely popular company, but it was the one that was recommended by our local agent. They have been easy to work with and the few claims we have had to file have been easy and successful.
This is the WORST company ever. Their customer hit my car while it was parked and it took almost two months to get fixed because their appraiser was so incompetent. He was off by almost $3000 so they had to go back and forth to get approval for all the things that needed to get fixed. Also, they are liars. This guy even lied on a three-way call with the mechanic. He agreed to one thing and then sent an email confirming the exact opposite. Be extra careful if you have to deal with this guy.
Overall I am satisfied with my auto insurance. The coverage is good for the price that we pay. We are offered small discounts yearly for being long time customers and safe drivers. If I need to contact them I always get a response in a timely manner. Billing is also simple and I can see and do everything from claims, payments and contact a representative all on a user friendly website. I would recommend this insurance company to others. Another thing I like about this company is my homeowner's insurance is bundled with the auto insurance so it is all in one easy place.
I was hit from behind from a Safeco issuer. They never called to see how I was or what was the damage to my car. I did receive a letter from one of their Senior Claim Resolution Rep (Ryan **) stating he needs "me" to call him, which I did... but of course he was in a meeting? And would call me back, well 5 days later no call. Then I emailed him and his response was: "I didn't send you a letter," well I send him a pic of it... then he responded that I need to call their 800 # and have them get in touch with the adjuster handling the claim, then why I receive a letter from him? So, I email the adjuster and cc Ryan **, the adjuster never got back to me but Ryan ** did telling not to include him on the emails... really. You would think as a Sr Claim Resolution Rep you would like to know what's going on... what a tool.
It is easy to deal with. I did have one problem but the person at the insurance broker helped with that. I was also given something to track my driving and was given a discount on top of my original savings. I am now paying as much as I was for Liability. I am pleased with my choice.
I had my auto and home insurance with Safeco for over 20 years. I'd always been happy with them, even though I could have found less expensive insurance. I chose to stay with them because I was a long time client and thought they were a good company. Last year my auto premium went up $100/year for no reason. I stayed with them. This year--it increased $650.00/YEAR!!! No points on my driving record, same car, etc. It was just a rate increase they had. I am appalled.
They just settle on bogus claims without even consulting you. Even though you could win if it went to court. They paid a client that sued us 80,000 on a 3 mph bumper accident, knowing this client had numerous accidents before and a incident at his work where a child hit him with a chair, and was on leave. But this 3 mph bump to his fender, that only dented his license plate caused 80,000 worth of injuries and "other" bogus claims. Knowing this is how this client makes his living on suing people with outrageous claims. You dropped the ball on this Safeco...
My vehicle was hit by a Safeco insured driver on July 31st this year. Took forever to even hear from the adjuster and once we did, she was not at all polite or good with people. She kept trying to get me to jump through their hoops, asking the same questions each time. Was even extremely rude to the repair shop that she asked to work up the estimate for my vehicle. They were dumbfounded. Miraculously, one day when she reached me by phone, she said a check for the repairs was being sent to me. I couldn’t believe it. Well, it was too good to be true! A week after she sent the check, she informed me that they would be stopping payment on the same check and wanted me to get on a conference call with their insured driver to discuss the accident. BUYER BEWARE! Do NOT use Safeco Insurance! They are the most crooked of all insurance crooks.
On the night of 4/4/2018 my wife was stopped in traffic on the 805 freeway southbound near San Diego CA. Due to freeway repairs, lanes were slowed or stopped; the time was approximately 10 pm. She was rear ended in our 2001 Honda Accord. Highway Patrol made 2 separate reports. Because there were two separate accidents (not related) with three vehicles, one report included three vehicles, and the other report included two. Report ** with three vehicles was the one where our #3 vehicle (2001 Honda Accord) was involved. Highway Patrol declared that Safeco Insurance client car # 1 caused the collision due to speeding. It was a frustrating two and a half months of Safeco Insurance refusing to accept liability. I had to do the legwork and inform them that there were 2 police reports when, eventually, they figured it out.
My complaint is that I was without a vehicle for two and a half months while Safeco tried to find a claims resolution representative that could figure out the two police reports. At one point I received the approval in moving forward with the repair after the company accepted liability for the collision, but changed their mind. They then named another claims resolution representative that started the case from the beginning causing Safeco Insurance to needlessly declare the car as a total loss. Total cost to repair the car was $3,061.81, a figure far less expensive than declaring the car a total loss.Kelly Blue Book appraised my car condition at $3,200 to $3,500 the day after the accident. Below is a list of upgrades to the car that were not figured correctly in the market valuation report:
• Only $44.00 credit received for a Pioneer AVIC-F900BT CD, GPS touch screen unit that, with installation, cost $764.04.
• Safeco deducted $116.00 for not having the ‘original’ 6 CD changer in the vehicle when the vehicle originally came with a cassette/single CD player.
• Only $107.00 credit received for a four-wheel alignment and new tires that only had 5,000 miles. The alignment and tires cost $705.30.
• NO credit received for the alternator and 3 belts that were replaced 7 days before the accident totaling $562.47.
The payout for the loss should be approximately $4,500.00 before taxes and fees, with a grand total of at least $5,000. Safeco has a total payout for the loss, including ‘upgrades,’ at $3,615 plus $525.17 for license and fees equaling $4,140.17. Due to the erroneous market valuation report of my Honda, I am running at least $1,000 short. With the undervaluing of my car, lack of professionalism, and loss of the car for two and a half months, I would like to know what my options are as I do not find this to be a fair settlement.
I had an auto policy with the company, I canceled the policy before the next billing period and was told there was a stop payment so that my account would not be debited. The payment was still processed. When I called about when the amount would be refunded they told me 5 to 10 days, the amount of $101.04 was debited from my checking account on 6/22, I received a refund of $69.16 on 7/9, that is not the amount they deducted from my account. The policy dates ran from the 22 to the 22 of each month, the policy was canceled on the 21st. When I called the agent, he informed that I would have to contact the main branch accounting. I contact them and they tell me they are there for the agents not for policy owners, but they do speak with me, they continue to tell me that I owed the $31.88 missing from the refund.
If I canceled before the policy date why do I owe for days I didn't use? This is not the first time this has happened and I allowed it to slide the first time but as a single mother who has camp fees to pay I am having to pinch pennies so I can not let it slide this time. I have had a terrible experience with the agent and this company, I also had a difficult time with my homeowners insurance, in which they said the premium was never paid but when I checked with the escrow company they said they had paid it and pulled the cashed check, Safeco still said the premium wasn't paid and canceled my homeowners policy.
I got this insurance because was a referral from Primerica. My vehicle was stolen with lots of stuff. And I call to claim my insurance to cover the lost. But my surprise was that the customer service was one of worthies ever. Name Jocelyn **. She start make me questions, and at the same time. Putting me like if I was doing fake information. Repeating me the same questions. She hang out with me. And like in five minutes called me back saying that won't covered my lost. And she ask me some stupid questions like this. "Do you understand what I'm saying." And sadly I say, "Yes." I didn't want to want to argue. Please if you want to have a bad experience like me. Think about it 1000 times... before you get this insurance company. I don't recommend it to nobody!!
Getting to speak to the same person is hard. Seems no one likes to answer the phone at SAFECO. When A customer calls, and he /she may wait a minute or two for the phone to be answered. Then the customer may pass through three or four representatives before talking to a rep that can't help. Why stay? It's the cost being low that keeps people there.
SAFECO Auto Insurance Company Information
- Company Name:
- SAFECO Auto Insurance
- Year Founded:
- P.O. Box 6476
- Carol Stream
- Postal Code:
- United States
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