SAFECO Auto Insurance Reviews

We're a policy holder with Safeco. My wife got in to a Honorable accident when a driver ran a red light. Pamela ** called and without asking how she felt or if she was hurt started to blame my wife and told her to take blame for the accident and was yelling at her! I would never recommend this company to anyone! The same day as a matter of fact the other driver took responsibility! This insurance is not on your side!!! Now my wife is scared to drive and can't sleep at night!!! Thank you Pamela **!!!! I hope you rotten in hell!!!!

After an auto accident where a Safeco driver pulled in front of me and was cited by the police department for failure to yield right of way (several eye witnesses verified this and were listed in the police report), Safeco now refuses to accept liability. Their driver was also cited for for being under the influence and was taken into custody at the crash site, yet Safeco says their driver disputes the police report so they will not accept liability. I find this unbelievable! I have never sought legal measures against others, but this just is not right. I asked them to reconsider, if they refuse I will hire an attorney, but it should never have come to this.

This company sounds out of country, and pretends to be another company, calling them their partner and sister company. Lies. They are cheating people. Getting you on an agreement you did not agree to, taking in high amounts for very little coverage, then not covering you, not doing their work. They force you to work very hard, you work with many adjusters who specialize in the next step, ignore you once you sign on, do not ever give you direct answers after asking multiple times, nor do their work you ask for multiple times, make you work so hard to get anything done. They mail to wrong addressed. Almost ruined my credit score by delaying papers to wrong addresses, and not paying off my vehicle or me (still haven't, and denying my $25,000 medical. They were very tricky about words, and in the end say I only have $2,000 medical which they called "additional?"

Got rear ended with somebody who had Safeco ins. My claims specialist was Cindy **. She was terrible, very rude, lied to me and my body shop and her manager was no better. All they did was what was in their best interest and didn’t care about me or the body shop my car was at.

Safeco has a terrible billing system and even worse customer service. They hook you by billing you for the upcoming year before the current year is done and if you don't pay it they will charge you a $15 late fee! It would be better to pay a few dollars more and have better customer service. I know I will be doing that going forward.

RightTrack is a con to allow them to track your driving information. They claim you can earn a discount (up to 30%) for good driving but this is total bs. I used Right Track for the required 90 days and got the rating of "great" on nearly all my drives. Once the 90 days were up I was told I wasn't getting any further discount because I already got the discount when I signed up. Why did I do this then??? I was informed the discount was equal to the discount I got initially so I wouldn't get a further discount. It now makes sense that when it went to a certain number it stopped going up and giving me credit for safe driving. For the last several weeks my discount has not moved or changed in spite of excellent driving. When it gets to your already discounted rate it stops tracking. So do not expect to get ANYTHING from Right Track. Very dishonest practice on the part of Safeco.

When I cancelled my policy, they only refunded 1/2 of the amount they were supposed to. I called to ask why, and was told this is their policy. I was bounced between 3 different people and told the same thing by all of them, they would do nothing about it and kept 1/2 of the money they owed me.

We have used SAFECO insurance in excess of 10 years without any issues. We use an independent agent to review our insurance needs each year and they canvass several different insurance companies and each year SAFECO has met our needs at the best price.

The question asking how we rate the customer service is a tough one to answer because we've never had a claim, or reason to contact the company! Thankfully, we haven't had any claims in many years! SAFECO does have great rates and has saved us a lot of money (compared to other carrier's rates).

I have been a customer with Safeco for 14 years. Both homeowners and auto insurance. I purchased a new car 18 months ago. I have autopay now for at least 10 years and when I transferred my insurance to this new auto it showed I missed a payment. I immediately contacted agent and she stated it was resolved. After 18 months, disputed with credit agencies and been in contact with corporate headquarters, who stated that it will be, it has not been and my credit has been compromised because I have a negative on all 3 report agencies. I will now have no choice but to change companies.

SAFECO is very quick to access the damage and to process payment to repair facilities. I do think they are a little higher than other options but their service is outstanding. I haven't researched costs lately.

Service was begun with Heather **. She seemed ok with a claim on medical being covered for chiropractor visits initially. I followed up with her about twice a month and in the beginning the case seemed fine. Her responses were to contact her when it was completed. Along the way, with this being a first time medical claim on a car accident, I was never informed of how the claim is paid for. The chiropractor office charged me, and I was told by friends also they had paid their medical then got reimbursed. So at this point I was charging to a credit card (as I did not have spare money for this, and was on a Christian Healthcare as well, which you learn to pay as a cash customer and negotiate prices).

We had SAFECO car insurance since last 3 years and now they increased the annual insurance by $500....The only reason that I see was that I had a very minor rear ended bump and they had to pay to the other car owner $350 for repainting the bumper. Just got rid of Safeco and switched to the other insurance company with same coverage that is even $200 cheaper than what I paid to Safeco for the last year. Will never have Safeco in future. It's a rip off.

I’m updating my story from June! Thank you all. SAFECO has decided to reopen my auto claim and paying all medical bills and my daughters wages. Thank you.

I'd give them a zero star rating if I could. We received a quote for RV insurance April 10, 2019. We received a good rate and were happy to go with Safeco. There were no hidden points/tickets on either of our driver's licenses that they were not aware of. Over 2 months later we get a letter stating that due to new information our premium was going up almost $800 a year. The reason was a 2017 automobile claim on our insurance that paid out $1600 (for damage to a parked car in a parking lot).

Safeco should not be allowed to steal as effortlessly as they do. They do not fight for their own customers. They defend the others involved so they can quickly pay the claim and jack up their rates. The cs/adjuster and supervisors just evade answering you for weeks at a time. We finally consulted a prominent and very experienced accident attorney and he said he had never seen a claim settled that 100% did NOT have their own client's best interest in mind and a complaint to the Arizona Insurance board is now being filed. They clearly acted in bad faith. Run as far away as possible from Safeco and please cancel cancel cancel.

Purchase classic insurance for my classic trans am from SAFECO. I paid the down payment and paid my monthly bill for three months and then they sent letter stating they can't cover my car under classic insurance but they can cover it under regular insurance and the price will change so I cancel them the same day. And now they put it on my credit report saying I owe them but I don't. This company is a RIP off but will soon end up in a class action lawsuit.

I have read several reviews since my recent experience with Safeco and it appears that there must be a systemic problem. Many of them seem to have had some of the same problems that I have experienced although they occurred in different parts of the country. On Feb. 20 my son was involved in an at fault accident. My car was the only one that sustained any damage. A claim was filed and an adjuster assigned who advised me that I could use a repair shop in their network or take my car to a shop of my choosing. I thought there would be an advantage to using an in-network shop. WRONG! The estimate doubled after it was broken down and my car totaled. It had only moderate front end damage and there was some concern that some of the parts to be replaced were not damaged.

My car was totaled in an auto accident on Feb. 7, 2019. It is now March 7, 2019 and the claim is still not completed. The car was determined a total loss on Feb. 20, 2019. It took SAFECO two weeks to investigate and value the car. Yet another week to write a check to my bank to pay off the loan. And still the check has not been received by my bank - one week after the check was supposedly written. I am accruing interest on a loan for a vehicle that I no longer have and was signed over to the insurance company. It has been 30 days now and not yet resolved.

Please be careful with people who have Safeco Insurance, I was hit from behind by a woman who demanded I made her hit my brand new car and the claim Insurance Adjuster was acting like they were in the car with this woman and saying I did intentionally made her 18-year-old car hit my Brand new car. They did not accept liability even after hearing the insured agreed to trying to run me off the road. This company is absolute garbage and Lawsuit is already filed against their insured. Please request a new Insurance adjuster if you get a woman by the name of COURTNEY ** @ **.

I had a terrible experience with this insurance company. They lied to me (I have wrong info they sent me in emails); gave me misinformation; and clearly do not care about the people they provide services to. I would strongly encourage you to go with another provider.

NEVER AGAIN WITH SAFECO. Reported to DMV that I don't have insurance, after I canceled insurance with them, even though, I bought insurance with another company. Never had that happened before with other companies.

They claim to be an insurance company, but I have only seen them take money and run. I was rear-ended by a Safeco customer. They accepted fault, no discrepancy. All in the police report. Safeco sent me a fraction of the amount the estimate was for and said the body shop can call and ask for more when they need it. I have tried to call for over a week, to get a replacement vehicle while mine is being worked on, now that I see they are going to dole the money out a few dollars at a time, taking however long they want to decide in between. No luck. No one will call back. April was the main adjuster, then she diverted the account to another one. I haven't heard from the next one either. I have even left a message with a supervisor. Haven't heard back from him either. I would never use this company and I can't imagine actually being one of their customers in need.

Rear-ended by a Safeco insured driver. The driver admitted complete fault and my car was a total loss. Safeco wants to give me half of the value of my vehicle and refuses to negotiate. I can't find another comparable vehicle to buy with the amount offered. The adjuster Katherine ** is extremely rude. As if it was my fault. I'm stuck with no car and no answers. If you don't have to work with Safeco, please don't ever do so!

A car covered by Safeco hit my house several months ago. They never came out to see my house. I had to submit pictures. I gave them several quotes but they got an estimate from a third party and that is all they would approve. They cut me a check for a very low amount. I can't find a contractor to fix my house for what they say it should cost. The insurance agent I was assigned says I have to go through the third party and have them raise the estimate before they can pay more, and the third party says, no we just give them an estimate and that is all.

I have had Safeco Auto and HO6 for about 5 years. I used a broker when purchasing it so I was sure to get what I need. Recently I have had a string of bad luck. In November I had to file a loss assessment on my HO6, January 26 I needed roadside assistance and January 29 I had a one vehicle weather related collision with a guard rail. All three times they went above and beyond duty to make sure everything was taken care of. Yesterday was my accident and the car is already in for repairs and I have a rental. That is how quick they were to get me back to normal. I do expect a significant rate increase, but that will happen anywhere. I couldn't ask for better service. BTW the other half of the household works for Progressive and Safeco is still the better insurance.

John **‎ to Safeco Insurance. 21 hrs · Is Safeco having financial problems? I opened an auto claim five weeks ago. I've been trying to get a return call or email from the claims adjuster assigned for over 30 days now with no luck. I've left numerous voice messages and sent emails. I've escalated to the main claims customer service number. I've called the claims adjusters' manager and the manager's manager. And still nothing. Has anyone else experienced this with Safeco? There's an internal dysfunction that's shocking and leads me to believe the company is in trouble. **. Hundreds of similar experiences with SAFECO: SAFECO/Liberty Mutual Claim Number: **.

My initial experience with Safeco was good. Where customer services began to fall short was in 2016-17-18... Not following through, rude and disrespectful. Documentation upkeep and not honoring my requests. I finally changed my policy on Nov 3, 2018 - short by 2 months of an annual policy. I received a letter stating that I owed Safeco money. I requested a statement to show why I owed this money and a customer service told me they would mail out a statement. I didn’t receive the statement so I called back. The representative on the phone told me that customer service said that they didn’t have to send me anything. Then Safeco sent my case to the Credit Bureau.

I had up until this month enjoyed my 2 years with Safeco. Upon shopping the policies this year, I was able to save $500 for more coverage thru AAA. I sent my agent a notice by email on 12/12/18 that I would not renew and wanted to cancel the policies. He responded, "OK and good luck". Upon receiving my credit card statement, Safeco charged me for the renewal. I called the Customer Service number to get my refund. She told me to call my agent. Obviously, that did not work and I asked her to do it. She cannot. I asked for the contact info for the Corporate Office in Seattle. She acted as if she never had this question before and suddenly could not find the info. She has now offered to see day Cancellation forms by email. WTH? So much for a recommendation in the future from me. BY THE WAY, 4 members of my family have policies with Safeco still, not for long. Good Luck to you guys! This is why Insurance Agencies are no longer needed!

I was hit by a person insured by Safeco on December 2, 2018. Claims adjuster Angelo ** did not want to hear all the details, only some. They did accept??? liability. On Friday January 18, we were told by Rebecca ** they would be overnighting my check, that they lowballed me on, by Saturday January 19. They did not do this and tell me I have to wait till Tuesday now. Luckily, my aunt used to work for them and told me a decision maker will be in on Monday January 21. I hope they direct deposit it or my family will be on the street. This is an AWFUL company with AWFUL customer service.

A lady hit my car that was insured by Safeco. Promptly the next day the adjuster, Melissa ** called and said they were going to set up a time and place for me to have my vehicle repaired. She gave me three suggestions, however she noted I could choose whomever I would like. The repairs were made in a fairly timely manner... (Not satisfied with the negligence of the repair shop.) The accident occurred in October and I have been trying to get in touch with Melissa to discuss the diminished value as I am looking to purchase another vehicle. I cannot get in touch with anyone, I cannot get anyone to call me back. THIS IS AN AWFUL insurance company. If you are looking to buy insurance... buyer beware, if you get hit by someone that is insured by them... you are screwed. Good luck getting a person to contact you!!!

In Oct 2018 my daughter was in an accident. The car was towed to the collision shop for repairs. SAFECO mailed a check for the estimated damages. A month after the accident SAFECO informed us the car was totaled. We already turned in the estimated damages check to the bank (lien holder). It is not Jan 2019 and SAFECO will NOT pay the remaining payoff of the vehicle. No one answers the phones or returns calls or emails. Now we are stuck with still paying on a totaled vehicle that we no longer have. Worst insurance company ever!

I had a simple question-will rate be increased if I have to file a claim for windshield glass coverage with just a little nick - to prevent it from spreading and -who should I take it to for the "glue stick"!! My agent referred me to claims. I was on a "loop" then sent to the wrong department- then sent to right department but...they wanted total history and couldn't give me an answer until the claim was processed. In the meantime- my crack could spread- still don't know who to take it to and don't know if my insurance policy will be penalized for repair of a "NICK"! This robotic world we live in is not Consumer Friendly!!!

There was a collision to my car and I reported that on the same day "Dec 4th." They assigned a representative and send me an email to take the car for estimation and I took my car on 6th. The representative called me on 21st asking, "Have you been to estimate your car?" I replied, "Well I did the estimation 15 days ago." And she replied, "Oh I am missing your email." They were not able to provide services in 15 days and still it will take a week or two for them to find out my email send to them on 6th. Never Trust SAFECO.

Just filed my complaint with Texas Department of Insurance today. I called them 11/06/2018 to file a vandalism claim. They sent an adjuster out and apparently didn't like the amount of the repair. So they changed my claim rep and said they made an error in handling and they were going to send a forensics specialist to look at my truck. It took nearly a month before he got there. It took another couple of weeks before they denied the claim. They took every means to deny my claim, over a month later, and my truck was not touched in that timeframe.

I was insured by All State. My insurance premium was increased every year by quite a bit. So... I got a quote from SAFECO and it was nearly $100 less a month, so I switched my car and house insurance to them. After the first year my premiums increased over a $100 a year. I just got my renewal papers and my car insurance has increase over $200 a year this time. I have had no claims or tickets. I only have 22,000 miles on my car which is a 2013 Avalon. In other words, I have a great driving record and my car is older and worth less, but my premiums continue to rise yearly after the first year with SAFECO.

I've been with Safeco for a long time. Recently they sent a bill that I don’t owe. They said they sent a check 2 years ago. I never received or cash. Now they say I better pay. I have talk to multiple representatives and states it will be fix since they saw I never cash or received. Now a week later it shows up again. I called to go over the account and see if it can be fixed. They keep giving me the runaround and transfer to someone else. I need this resolved. Don’t use this company for which they can come up with a bill you don’t owe. I have been paying my bill on time for years. Now they are trying to charge me for something I never cash or received.

I was rear-ended by A SAFECO insured driver recently and followed their Sr. Claims representatives directions as to whom could do the estimate and they arranged an appointment for me. The estimate I received yesterday was for roughly a $1,000. This morning I get an E-mail from the same representative telling me the check is in the mail for $500. I assumed there was a mistake and I called her (Kristian) to let her know of the discrepancy. She informed me that they would only pay for some of the damage to my compact pickup truck. She said the bumper would be replaced but her insured vehicle could not have also damaged my tailgate, in-turn I would be responsible for this.

My husband was rear ended by Safeco insured driver. We went to Safeco garage to get an estimate. They sent an email saying they were paying only half because the damage to the Safeco insured driver was not as much as the estimate for our vehicle. WHAT A Crock of **. They are a crappy company. If you are hit by someone that has Safeco beware!!! Terrible experience... I would give them a zero rating.

I was hit by a Safeco driver on October 8th. I have heard from Safeco twice. They sent me to get my estimate. I have not heard from them since and neither has my insurance company. The lady who is handling the claim (Amanda) told me that she would get back with me a week after the estimate was done. I haven’t heard anything back. I have left multiple voicemails for her and she does not return calls. I’m just now waiting for her to contact me back to see if they accept liability. The two times I have spoken with her she has been rude and very disrespectful.

Safeco is not an extremely popular company, but it was the one that was recommended by our local agent. They have been easy to work with and the few claims we have had to file have been easy and successful.

This is the WORST company ever. Their customer hit my car while it was parked and it took almost two months to get fixed because their appraiser was so incompetent. He was off by almost $3000 so they had to go back and forth to get approval for all the things that needed to get fixed. Also, they are liars. This guy even lied on a three-way call with the mechanic. He agreed to one thing and then sent an email confirming the exact opposite. Be extra careful if you have to deal with this guy.

Overall I am satisfied with my auto insurance. The coverage is good for the price that we pay. We are offered small discounts yearly for being long time customers and safe drivers. If I need to contact them I always get a response in a timely manner. Billing is also simple and I can see and do everything from claims, payments and contact a representative all on a user friendly website. I would recommend this insurance company to others. Another thing I like about this company is my homeowner's insurance is bundled with the auto insurance so it is all in one easy place.

I was hit from behind from a Safeco issuer. They never called to see how I was or what was the damage to my car. I did receive a letter from one of their Senior Claim Resolution Rep (Ryan **) stating he needs "me" to call him, which I did... but of course he was in a meeting? And would call me back, well 5 days later no call. Then I emailed him and his response was: "I didn't send you a letter," well I send him a pic of it... then he responded that I need to call their 800 # and have them get in touch with the adjuster handling the claim, then why I receive a letter from him? So, I email the adjuster and cc Ryan **, the adjuster never got back to me but Ryan ** did telling not to include him on the emails... really. You would think as a Sr Claim Resolution Rep you would like to know what's going on... what a tool.

It is easy to deal with. I did have one problem but the person at the insurance broker helped with that. I was also given something to track my driving and was given a discount on top of my original savings. I am now paying as much as I was for Liability. I am pleased with my choice.

I had my auto and home insurance with Safeco for over 20 years. I'd always been happy with them, even though I could have found less expensive insurance. I chose to stay with them because I was a long time client and thought they were a good company. Last year my auto premium went up $100/year for no reason. I stayed with them. This year--it increased $650.00/YEAR!!! No points on my driving record, same car, etc. It was just a rate increase they had. I am appalled.

They just settle on bogus claims without even consulting you. Even though you could win if it went to court. They paid a client that sued us 80,000 on a 3 mph bumper accident, knowing this client had numerous accidents before and a incident at his work where a child hit him with a chair, and was on leave. But this 3 mph bump to his fender, that only dented his license plate caused 80,000 worth of injuries and "other" bogus claims. Knowing this is how this client makes his living on suing people with outrageous claims. You dropped the ball on this Safeco...

My vehicle was hit by a Safeco insured driver on July 31st this year. Took forever to even hear from the adjuster and once we did, she was not at all polite or good with people. She kept trying to get me to jump through their hoops, asking the same questions each time. Was even extremely rude to the repair shop that she asked to work up the estimate for my vehicle. They were dumbfounded. Miraculously, one day when she reached me by phone, she said a check for the repairs was being sent to me. I couldn’t believe it. Well, it was too good to be true! A week after she sent the check, she informed me that they would be stopping payment on the same check and wanted me to get on a conference call with their insured driver to discuss the accident. BUYER BEWARE! Do NOT use Safeco Insurance! They are the most crooked of all insurance crooks.

On the night of 4/4/2018 my wife was stopped in traffic on the 805 freeway southbound near San Diego CA. Due to freeway repairs, lanes were slowed or stopped; the time was approximately 10 pm. She was rear ended in our 2001 Honda Accord. Highway Patrol made 2 separate reports. Because there were two separate accidents (not related) with three vehicles, one report included three vehicles, and the other report included two. Report ** with three vehicles was the one where our #3 vehicle (2001 Honda Accord) was involved. Highway Patrol declared that Safeco Insurance client car # 1 caused the collision due to speeding. It was a frustrating two and a half months of Safeco Insurance refusing to accept liability. I had to do the legwork and inform them that there were 2 police reports when, eventually, they figured it out.

I had an auto policy with the company, I canceled the policy before the next billing period and was told there was a stop payment so that my account would not be debited. The payment was still processed. When I called about when the amount would be refunded they told me 5 to 10 days, the amount of $101.04 was debited from my checking account on 6/22, I received a refund of $69.16 on 7/9, that is not the amount they deducted from my account. The policy dates ran from the 22 to the 22 of each month, the policy was canceled on the 21st. When I called the agent, he informed that I would have to contact the main branch accounting. I contact them and they tell me they are there for the agents not for policy owners, but they do speak with me, they continue to tell me that I owed the $31.88 missing from the refund.

I got this insurance because was a referral from Primerica. My vehicle was stolen with lots of stuff. And I call to claim my insurance to cover the lost. But my surprise was that the customer service was one of worthies ever. Name Jocelyn **. She start make me questions, and at the same time. Putting me like if I was doing fake information. Repeating me the same questions. She hang out with me. And like in five minutes called me back saying that won't covered my lost. And she ask me some stupid questions like this. "Do you understand what I'm saying." And sadly I say, "Yes." I didn't want to want to argue. Please if you want to have a bad experience like me. Think about it 1000 times... before you get this insurance company. I don't recommend it to nobody!!

Getting to speak to the same person is hard. Seems no one likes to answer the phone at SAFECO. When A customer calls, and he /she may wait a minute or two for the phone to be answered. Then the customer may pass through three or four representatives before talking to a rep that can't help. Why stay? It's the cost being low that keeps people there.

The company didn’t respond promptly to the request initially and gave me run arounds but they covered the windshield damage100% for the original replacement at the official dealer that I chose. What a good surprise!

The price is about half of what the other quotes are. Paying for the policy is easy and convenient. They also have an app to view the policy and pay the bill. Send our reminders when it is time to pay and give you a nice grace period to pay at the same time protecting themselves. Everything is online. You can easily view and print your documents online as needed. Can use paperless option if wanted. Everything is very understanding. When we have questions they are very patient at explaining what we may not understand.

SAFECO Auto Insurance has good service, good prices and helpful agent who came to our house and answered all our questions - very accessible when help is needed - made process easy. I purchased from an agent who came to our house and went over all the details. He explained details of policy, friendly and went above and beyond what was expected. I have been very satisfied with everything. Very customer oriented and very easy to contact and work with.

I had to purchase auto insurance with SAFECO because they were the best price for my homeowners insurance and required auto insurance to receive homeowners insurance. They were very helpful since it was my first policy I purchased on my own. SAFECO has a very friendly staff who responds to their customer's needs very professionally and efficiently. They offer multiple discounts for bundled services, safe driver and loyal customers. Roadside service is exceptional and they keep you up to date with periodic phone calls or text to report status. I can receive policy updates through the mail or email and I'm never on hold for extreme long portions of time.

Great purchasing experience with SAFECO Auto Insurance. I really like my representative and he does a lot for me. Much less expensive for the same coverage than Farmers Ins. They are also very responsive and easy to work with when filing a claim. I'm completely happy with my insurance.

SAFECO Auto Insurance was amazing. I am a busy mom of 6, with no time to spare on struggling to find and obtain car insurance. I was able to get a quote, start the policy, and make payments all online in a matter of minutes. That made life and the process to upkeep the policy very affordable and easy. I never had to speak to anyone and I had no trouble at all. I recommend this company to anyone looking for reliable and trustworthy insurance.

Purchasing the SAFECO insurance was quick and simple. It was shortly after Hurricane Irma last year and most companies were very far behind. I was set up with them after our current company Esurance was astronomical in Florida and they did a rate search for us. However, I have struggled getting correct insurance cards. My husband and I both drive both of our vehicles but the original cards never only had my name on my car and his name on his. Second set never showed up. We also never received current cards as our policy expired and renewed. But their service was quick and easy. I've had to call a few times but spoke directly with a representative who attempted to address my issues and concerns. I like that there wasn't a ton of automated responses and push button picks. I was able to easily navigate to a real person who attempted to help me and I received a direct number to be able to contact that person with further issues.

My husband and I chose SAFECO Auto Insurance's policy based on its cost and its overall value. It gave us the most for our money. Although we wish it had been even less expensive. My husband did most of the purchasing online and it was a quick and easy process, as I recall.

My experience with Safeco was a nerve wracking one as the price was very high for two on just liability. I was not even able to obtain uninsured motorist insurance either. They are sloppy but adjustable. The only option they had for me was liability at ninety eight dollars a month so I really had no choice. There weren't many kind options but the customer service was okay for the time being at least. It did take an hour in the office just to get the insurance through them but seemed the best fit since the price drops by five dollars every six months. While I do like that my insurance is always there with a five dollar reinstatement fee and without any late pay fees at any time, I would really enjoy a lower price or a safe drivers check or even some type of reward for being accident free. And maybe they can add a full coverage option at a lower price.

I have a good policy. SAFECO offers multi-car discounts. We have two fully covered vehicles for a wonderful price. They are all around awesome as well. The people are great and they are available when you need them. Can't beat the prices or their insurance agents, they are well trained and so nice. Purchasing insurance was as easy as my friend calling and adding me to his policy he has been with for years.

I needed to purchase insurance quickly because I had just discovered that my ex-husband had let our insurance lapse, so I wasn't covered. I called several companies for quotes, but my representative with Safeco was the most helpful and I felt she was working to get me the best coverage for the best value. She also provided her cell phone number and made herself available to me in the evenings during a stressful time in which I needed to make a decision quickly. She worked quickly and able to answer any question I had. Plus, SAFECO was a recommended provider on Dave Ramsey's website, so I knew they'd been vetted and I felt I could trust that I was getting the best value. However, in general, I feel that the auto insurance industry is very expensive and I feel a bit taken advantage of.

SAFECO was well priced and attentive to customers needs. Company send to care about what their customers worry about and may have issues with. The company also had an easy sign up and the monthly premium was great. However, slow to pay claims and claims process was lengthy. To file a claim I had to speak to several different reps before there was someone who would help me with my claim. Overall experience was ok although I would probably not use them again.

SAFECO was the cheapest insurance when I searched online with Einsurance. When I first purchased it I signed up online and instead of the local office calling me back they put me with an office in California. I'm in Georgia and I had to go out of my way to find a local office and transfer the account. Hard to find offices for them. Here in town there is only one office and they are unreliable to be open or do things in a timely manner. I wish they had an office just for insurance instead of going through real estate offices.

I have had Safeco for over 30 years and purchasing insurance was easy. It was purchased in a multi-insurance company. The agents were friendly and knowledgeable. Our prior insurance was more expensive, and not as friendly. I like that I can call anytime, fast solutions to situations, offer extra umbrella coverage, bundle home and auto insurance, and discounts for multi-car accounts. Offices all over, so easy to do business you can't do over the phone. But it would be nice if the premiums were lower and the coverage should be the same as Liberty Mutual since Safeco is owned by Liberty Mutual. Also, they need an updated logo.

I called a few companies and the wait for coverage seemed a bit long. If I purchase a car, I want that car covered before I leave the lot as well as proof faxed to the dealership. SAFECO let me stop by or call and add information to the policy without headaches, this is a nice feature. Ease of quick coverage and low cost were very important when we signed up for insurance. They were helpful and fast at giving us coverage. Everything was handled online or over the phone. They are on top of their game at this point. I can call at any time and have my coverage reinstated immediately if there is a lapse due to vehicle failures etc. They are always courteous without seeming superior or like I am a bad person.

I first purchased Safeco when I worked at the division office in Spokane as a supervisor in 1975. Have been totally satisfied with the company and I really appreciate my Safeco agent. I can ask questions and get quick answers. The company has combined liability and property damage coverage policy options. Great flexibility in that plan if you ever have an accident. So far, they have been flexible as my needs change. But Senior Citizen Discount would be good idea. Seniors often have limited income and we are the safest drivers.

I enjoyed setting up my SAFECO insurance without any hidden fees and payments are always reminded. And they will work with people for payments if there is any intentions of being late or just not being able to pay it. It's easy to talk to the people because they understand and try to empathize for a situation. Also lowest rate for my license to be insured. That way I'm always carrying insurance. However they do not have independent insurance management. Dealing with a lot of people stressful especially having to explain the same situation multiple times because they don't communicate side by side.

It was very easy to purchase the policy. We went to a local office and they were the best option for us. We receive our new cards in less than three days. They worked really well with our family and our needs. I like the ease of getting a hold of their company. I also appreciate their local agents! I like how quickly they respond when I contact them and they are always kind and encouraging. I was very frustrated at how cheaply they wanted me to do my repairs, though. I take care of my vehicles and refuse to just do the bare minimum.

Safeco is a well known and big company and normally I like to support small business. Very easy to purchase the policy from Safeco. Signed up for it when I changed homeowners insurance companies. Got multiple policy discount and automatic payments so I don't forget to make a payment. Auto payments make paying bill easy. Decent coverage and seems in line with other policies I have had in the past. But could be cheaper and that would make me like it more.

I liked that it is family owned with a long term local representative, generally neutral, and relatively quick and helpful with settling claims with only a little hassle. I like the automatic withdrawal from bank account as well. But it is more expensive than competition, unsure if benefits I'm receiving are a good value for the price. Not perfect but not bad enough for me to leave.

Was really easy to switch to them. Phone call was probably less than 30 min 'cause have multiple cars and have had to add and drop cars and have had no issues with doing that. Premiums are low and haven't had to file a claim or anything yet so overall everything is really nice with Safeco. We have low premiums with four vehicles. Excellent experience this far.

Safeco is a good car insurer that many people never obtain a quote from; they are much less expensive than all other insurers, including USAA who was my insurer for the 12 years before I switched. There was confusion about the insured parties when the policy was new but their whole claims process was seamless. I damaged my rear bumper as I drove off a driveway; my insurance directed me to multiple body repair shops for estimates and (ultimately) repair. I paid the deductible and picked up a car that appeared new a couple of days later.

Everything is very easy with this company, online or on the phone, you can call 24/7 and get answers. It's a very good company to work with and very easy to file a claim with. It's easy to make payments online or over the phone. Customer service is very good too. I would recommend Safeco auto for anyone looking for cheap good insurance.

My realtor recommended them and they seemed to want to impress me. They were so easy to work with and friendly. I get a discount because I have my home insured with them also. If a tornado destroys my house and my car I only have to pay one deductible. They have a great program on windshield repair also. However, when I had my friend contact them for a quote they didn't respond. I worry if and when I need them that will be the case.

I entered the insurance office, informed and discussed the insurance agent of my insurance needs, the insurance printed out my insurance papers, I signed my insurance policy and I left the insurance office and went home. I love the fact that my insurance company does not bother me unless there is an issue with my vehicle insurance policy and I love it the insurance people leave me be.

I like several things about the insurance company that my family has chosen. I have been pleased with the process of purchasing insurance coverage. I was able to see the different options available and SAFECO was helpful to answer all of my questions plus their pricing was competitive. I love the fact that I can view my bill, check out the options for my coverage, and make changes to my coverage all online. But I would like to see the insurance company have a different procedure for submitting claims. I like their coverage, but it was not the smoothest process when we were waiting for our car to be fixed. It seemed like there was a delay between taking our car in and having it fixed.

My experience with this company has been satisfactory to say the least. I have never wanted to change companies because Safeco's employees go above and beyond to help you. I always encountered friendly and helpful employees. I have stayed with this company for ten years now. Their rates are good and they are willing to work with you to meet your needs. Switching from one plan to another always went smoothly.

I like the price and different levels of coverage the most in this insurance company. Customer service for this company is great. We have always had a pleasant and an overall positive experience with SAFECO. Sometimes we switch for a better deal, but nothing against SAFECO though.

We've had an excellent experience with Safeco. They were very accommodating when needed and you will get almost everything that you need. They were cheap at that time and easy to contact when needed. They provided what we needed until we were offered with something cheaper. Then a friend referred us to an agent that found a cheaper price with the same coverage. We couldn't resist the offer. We didn't last with the insurance with has after Safeco but we still did not go back to Safeco because they still couldn't lower our rate after being with them for quite a while. We found other insurance with cheaper premium and same coverage too. But we've had good relationship with Safeco. I wish they worked with our finances at that time and we might have still be with them. If they have been competitive with our current provider we would've stayed with them. They were by far one of the best we've had.

Purchasing the insurance was so quick and easy. I dealt with my agent and she was friendly! I told her what I needed. She researched and found the best deal for me with the coverage I wanted. I gave my credit card over the phone and didn't have to go in and sign anything. Very convenient!! It only took a few minutes over the phone! SAFECO offered good rates for full coverage on my husband's motorcycle policy. Made the monthly payments due on a date that worked for me as well and there's no trouble setting up automatic withdrawals.

We ended up switching to this company because they held our home owners insurance. It was easier to use one company. About a year ago I had to file a small claim and the representative was more than helpful. She was very pleasant, and the whole process took a short amount of time. It made me feel much better about filing a claim! My actual agent is difficult to get a hold of though. We have received a letter saying we haven't met requirements on a few occasions, when we had indeed met requirements, but it simply wasn't communicated to the parent company. It was resolved quickly, however it would be nice to not have it happen in the first place. But the overall experience was pretty quick and pleasant.

I wish I would have read reviews before I changed to Safeco. Last year when they wrote my policy, I chose them due to the substantial savings. Well just got my renewal and my policy increased over $1000.00 yearly. No tickets, no claims and excellent credit. I totally feel this company baits and switches. They quote you a really good rate the first year and sock it to you upon renewal. This increase is more than my previous company that I left because of their deceptive tactics.

They have great coverage options with good, reasonable rates as long as you are not insuring a teen driver. My local agent handled obtaining the policy for me; however, we did not experience any problems. It was very expensive to insure a teen driver with this company. We would have stayed with SAFECO; however, we had to switch companies for this reason.

The price was the best I could find among the quotes I got. Their claims service is not too bad and I was able to get my car fixed the one time I had a claim. Purchasing was fine; paying was something else. I got a credit for moving my car insurance to the place where my home policy was. But then I got a BILL for the amount of the credit. AWFUL service. My bill is WRONG every single time. Their version of Snapshot doesn't save you very much. They won't even talk to me, making me go thru my agent for everything.

I have been with this company for years and have been very happy with the service, the knowledge of the customer service, speed of claims processed and professionalism.

It has been three months since I got in an accident with a SAFECO driver. The past month I have not been able to get a hold of the agent. I'm calling every week, leaving a message and waiting for a call back. I have to watch the phone because the agent I'm dealing with won't leave a message if I miss her call. I've given the company my statement and police report number and phone number to the witness. This accident is completely the SAFECO driver's fault! I think 3 months is a ridiculous amount of time for a claim to close.

I initially contacted Esurance for a quote. However, I guess due to our poor credit, we were told we should go with another person that Esurance owns, Safeco. And with Safeco, I like the fact that everything is done online. I didn't have to meet with any agents to sign any papers. The customer service representative who set everything up for me was very professional and helpful.

I purchased the policy online and it was an Easy process. I was able to compare rates and coverage on the website. The Price was very good, compared to other insurance companies at that time. Had a glass claim and it was easy to set up. Overall my experience with them was good.

The amount I pay for full coverage is affordable. They are cheaper than my last insurance but 75 dollars. They also explained each item of coverage to me. When I had filled out an online inquiry though and a lady called me back, we talked for almost a half an hour and she was supposed to call me back 2 days later and never did. When I called SAFECO directly, they had none of my information. I had to talk to at least 3 people before someone had my info. After the initial call that was made to me following my online inquiry, and me calling back, it went really well. I was more confident after calling SAFECO directly.

Affordable rates even after an accident where the fault of the accident was my own. The car was totalled out and I received money to purchase another car. They are also insuring the new car, as well. It was a relatively easy process of purchasing the insurance. The cost of insurance for the new car only went up by $30. There was a serious runaround about getting my personal items out of the car after the accident though. Finally I was able to get in and there were things missing. Still, very satisfied overall!

They should be called the Safeco Con Artists. They doubled my yearly rate after my first year with them. I had no accidents, claims, tickets, nothing. They suck you in with a decent first year quote, then screw you the next year, without warning. Called them and their customer service person was mean and nasty. Stay away!!!

Please do not get insurance with this company. It’s terrible Customer service and they do not hold up on their policy promises. The agent that I had to deal with is Karen **. So, basically this is what happened. I was hit and my car was totaled. My car value before the accident was $17,000 according to Kelly Blue Book. However, when I told Karen this, she told me that it doesn’t matter because they go by their own book… seriously? When I asked her how did they come up with their amount (which was $11,000) she told me she does not have to disclose that information with me.

This company will hook you with first with their low rates, but buyer beware that your rates will increase each year you keep them. It will not matter if you have great credit, you pay on time or fill a claim or not. If you file a claim it will not matter if it was a no fault accident or act of God, they will increase your rates to get back what they paid out. If you claim an auto accident and your car is new, you will get quoted for cheap aftermarket parts and not OEM, good luck with that if you have a vehicle warranty and something that they used as a mechanical part breaks down. So please do not fall for their low rates, you will very much regret it in the future. As of May they will be dropped.

SAFECO a rip off. They don't want to pay for your injury claim. They try to offer me $300 for a settlement when it worth a lot more than that. They refuse to pay for the full damage to my car when it was a SAFECO client and fault of the accident. I still dealing with it right now. It being over 5 month. SAFECO is a fraud.

I am dealing with them as we speak and it's just been a horrible experience. I got rear ended and the driver of course had Safeco insurance. I have been dealing with them since August and still haven't been given a fair price, plus they won't even pay for all of my medical bills. I have never had to deal with people like this and I would never recommend them to anyone. Nothing like getting rear ended and then also getting rear ended by the insurance company.

When I filed my claim caused by the fault of another driver it was transferred from my hometown to an agent 300 miles across the state. I received a delayed response, then no response at all for the agent using the "paperwork" excuse. I got the required paperwork almost immediately at the city offices where the accident occurred. Eventually the claim was resolved in my favor after an unnecessary delay in processing. After having the problem they have improved their processing protocol. The only reason I stay with this company is because I have been with them for quite a while and I heard that I could have trouble going to another company because I am an elderly driver.

Worst experience ever. Had a claim against SAFECO. Hard to settle with. The settlement was no way close to value of my vehicle... constant argument with claims (Amanda **). She just up and declared the claim was over even though I had not agreed to anything. Said what she would do and next day said she hadn't said that. Caught her in figures that were added wrong. Would only send part of settlement. Still haven't received the rest. This company is a joke... selling insurance with very little liability, so victim has to eat the rest. Hope no one ever has to go through this experience.

One lady hit my car and she had Safeco. After the accident, an agent from Safeco told me to go ahead and get my car fixed (I got an official letter from Safeco). I went to the car store, and fixed the car. After more than 3 months, I got a call from the car store saying that I needed to pay the repair, because the insurance –Safeco-did not pay it. Now, I have to pay the bill, and it was done in a very expensive store. It is a complete scam. I will take a legal action, because it is completely unprofessional. It is very unprofessional from Safeco to make a person fix the car in a very expensive dealer, and then make the person pay for the repair.

Safeco was very professional and made what could have been an awful experience not only tolerable but almost enjoyable. Plus we now know where to take this car when and if any repairs are ever needed. I called immediately and gave them a copy of the police report and let them know that the person who hit us ran (drove) off at a high rate of speed such that we were only able to get part of the license plate number. The police have not come up with the suspect. Safeco sent us to a repair shop who did an amazing job of bringing our almost new car back to looking and driving like new. I would recommend them to anyone that I would encounter.

The rep was professional and pleasant to work with and made sure that I understood the process, what options were available to me and that neither I or my passengers were injured. Filing the claim for an accident was quick, easy and convenient.

Don't ever purchase insurance from Safeco. If you ever have to use it they won't be there for you. Had a wreck on 10/23/17. It is now 12/29/17, I still have NO resolution or answers for my vehicle to be fixed or totaled. My car was lost for 2 weeks and no one at Safeco was even looking for it, new claims rep I guess not sure, then he was in training for another week... so there is the 4 weeks on the rental... and it has just kept going downhill...

Safeco insurance take too long to investigate and claim liability when they know the client is at fault. Their client at fault. It's been 3 week. I have paid my own car rentals and towing my car. Going on a month now. My car is total. Still no results. Bad company.

When you see this company run! They get you with nice customer service. But if you are driving around with Safeco you basically are riding around uninsured!! I have been a paying customer for over 3 years. Never had a late payment. They would not pay the only claim I made and when I called Kimberly ** was very rude to me. They returned my vehicle missing parts and claimed they did not. I cannot get in touch with anyone from customer service to supervisors. Run Run Run.

This company always answers all my questions I might have and their rates are less than other companies for the same policy I have. When I got into an accident which was not my fault, I got cash for my wrecked car fast with no issues. They're always very helpful. Very satisfied customer.

Customer service – awful. Direct phone line - seems non-existent. When one is finally connected, the line goes dead and no one calls you back. During the policy period and after paid in full, they send you a bill because they had a rate increase while the policy in effect. During a car accident caused by the other driver - over five different SAFECO agents were involved and one was not communicating with the other. My rates doubled (which were already insane). Finally cancelled with them.

I was involved in a car accident on July 23rd 2017. I was driving northbound on the I-15 in Corona CA in my 2009 Cadillac CTS when I was hit from behind by a SUPER DUTY TRUCK. I was in a stopped position in traffic. Once a beautiful car with low mileage and no defects. In short, about $7000 in damage was done to the driver side rear corner. Also, it should also be mentioned the entire bumper was torn, ripped apart and left hanging.

My father's parked car was dented because the Safeco driver took a wide turn and hit him. Safeco said it was my father's fault and stated that unless there is a police report, they will take the word of their driver. The police station confirmed that police reports are not done unless there is personal injury and when the officer heard that it was Safeco that requested this form, he said "they know better". It took me over 9 calls to Safeco. Never heard back from any managers or adjusters. I guess once their driver said that he was not at fault, that is all the research they will do!

Was rear-ended by a drunk at 8am, Safeco ack their insured was at fault! Have been to chiropractor, neck and spine specialist, have a lot of pain in neck and shoulder. This accident happened in April 2017! Was off work all this time as I am and insurance adjuster and my job requires me to climb on roofs! The pip adjuster has lost all the info I and the agent have sent 3 different times and refuses to pay for my time off work (4 months)! Now he won't return any phone calls or emails because I refused to settle the claim! I would never ever have Safeco Ins, crooks to say the least! I have reported this to the State Of Texas Ins Commission! Oh this idiot did offer me 1000.00 for inconvenience! What a joke and has refused to pay any of the medical bills until I settle at this amount! He is trying to force me to settle at an unreasonable $$$ amount! What a piece of ** Safeco is!

(Rating) F.

I like how with 2 vehicles and renters insurance on the policy, very reasonable rates and we still pay less than $200. Then I filed a claim when someone paralleled parked and backed into my car while I was parked in front of a business. They are quick and polite.

I'm relatively unimpressed with this insurance company and am currently shopping for a new policy. It annoys me when an insurance company just sends a renewal with increases without explanation or credit for not making claims! I feel that an insurance company ought to have a modicum of responsibility; considering the outrageous premiums one pays, to review policies annually, perhaps even give customers some kind of credit for being a good 'payer', for not filing claims, etc. giving customers credit, and/or relief from parts of premiums for continuation of services! When using the oldest form of 'gambling' known to 'legit-folks', it would be nice to feel like we 'win' once in a while!

In Sept 2015, I was rear ended on the highway by a driver who had Safeco Insurance. I have pre-existing conditions caused by an auto accident about 9 years ago when I was rear ended at a stop light. I've been seeing chiropractors consistently since then for chronic back and neck pain that, I'm assuming, will never totally heal. This accident exacerbated these symptoms and my chiropractor (who was seeing me once/twice a week) saw me directly after the accident. He evaluated my condition and set to work on getting me back to where I was prior to the accident at which time he began charging his services toward insurance coverage. When he felt that I had improved to where I was prior to the accident he charged services to my medical health insurance.

Safeco was my insurance company. I was in an accident in Dec. 2016 in which the other person was at fault. Safeco said they would take care of my vehicle and get the money from the other insurance company. I first had my truck taking to Service King as it was a partner of Safeco and was supposed to get priority treatment. (Sorry that's just too funny) My truck was at SK for 4 months and they still didn't get it completely fixed. Finally I took the truck to Ford. For the past 2 months, it's been sitting there waiting for Safeco to give them the acknowledgment to move forward with the repairs.

My perception and opinion: We were badly rear-ended by a delinquent customer of SAFECO. It was a hassle from the beginning to deal with SAFECO, for me and my insurance's experience as well. I do not know what hiring process SAFECO has, but for sure its staff is the worst of breed, not only emotionally, but also intellectually, morally, and in terms of maturity. My insurance informed us that it took SAFECO much longer than usual (any other insurance) to reimburse them as THEY were almost to take action against SAFECO; if so, imagine what Safeco has in store to the public in general.

My car had hail damage. Filed a claim with Safeco. Sent car to Service King for repair. Car was deemed totaled. Safeco had sent a check to Service King, check was cashed by SK. Safeco total loss adjuster had insisted that I ask about what would happen to check. SK stated that Safeco should have the SK corporate office to ask about the check. Besides, check was not sent to me. Safeco adjuster got belligerent on phone, stating that "I do not have to do anything at all and sit here ". And who knows what else Safeco is willing to do or not do. Safeco wants their subscriber to do their work for them. As a subscriber, I shouldn't need to get involved with internal communications between them and the repair shop. When asked why I had to do this for them, Safeco adjuster gets defensive. My first and last with Safeco. Now I know to avoid them like a plague.

Accident on 3/29, called SAFECO and gave 800# agent all relevant information. Instead of calling me on cell, I get message on home phone the next day. Called adjuster again and left her two messages. Got voice mail the following Monday. She said she had other appointments after 1 PM Friday. Called again and got fast busy on her number? This adjuster Cara ** doesn't seem to be available after 1 PM on Fridays (how convenient). Her number does not go to voice mail - fast busy. This company takes no pride in customer service. The other party's insurance company (Esurance) CALLED me two hours after the accident. That is great service.

SAFECO insurance is hands down the worst insurance company I have ever been with! The claims adjuster that was sent to my house did not do his job their billing is faulted! I would never recommend this Company to my own enemy!! And don't bother asking them to help you because you will just get the runaround! Do not even waste your time!

I unfortunately needed to contact Safeco as a snowplow ran into my drivers side window during snowstorm Stella. It was an absolute nightmare from the very first phone call which I was told I did not have glass coverage (I did). I had to spend hours on the phone talking to multiple representatives who did not even have the information that I had previously given a different representative.

Unauthorized payment before I even signed up! It seemed kind of shady that they wanted my bank account information to get "a more accurate quote" but since they were referred to me by an Allstate agent, I reluctantly agreed. The agent tells me that she'll call me back short to get the quote. A little when later I get a call from the representative telling me "her girl" mistakenly charged me my first payment! I told them I was no longer interested and wanted a refund. It's been over a week now and I still haven't gotten my money back. Don't waste your time with these unprofessional people. You may or may not save a few bucks but do you really want to rely on someone like this to take care of you when you really need it?

We got t-boned. Filed a claim. Over 4 months later we are still in a rental car. Call after call email after email with no response. We got a letter from the other person's insurance company saying that they haven't heard from us in 30 days and wondered if we still want to pursue this matter. What I thought that's why we have insurance so we don't have to contact anyone. That's what we pay them for. I think it might be time to contact a attorney. Please for your own sanity look for a different insurance company.

I was involved in an accident on 12/6 that involved another party sliding in the rain and hitting me in the side of my car. I called SAFECO to inform them of the accident and gave them the description of what happened. The police report was released the following week and it cited the other driver being at fault. After multiple phone calls asking if SAFECO had access to the report it was pointed out to me that they go through a 3rd party in charge of getting the report. They have a maximum of 30 days to get the report and to make a long story short I went and picked up the report and faxed them a copy.

After I was rear ended and the other party was found 100% at fault, I had to work with my insurance company (Safeco) because the liable person was under insured. I called my Safeco adjuster every day for three weeks and he never answered my call. After escalating the issue they assigned a different adjuster to the claim, and it took another two weeks to send out an adjuster. So it took 5 weeks to even get someone to look at the vehicle. I also had physical injuries and they called me to intimate me about how difficult it would be to collect on my medical expenses that I paid out of pocket. To make a long story short, do not do business with this company! You aren't buying insurance, you are just paying premiums. You have been warned.

I have liability only, no claims, they take my money (premiums) very efficiently. Auto insurance is mandatory by law in my state. Auto insurance advertising costs are certainly passed on to the consumer. Why is advertising for auto insurance needed and/Or permitted by law?

All in all rates about same as other ins co. Customer service has been rather rude and seems to be bothered when asked certain questions or needing verification when we moved for DMV purpose.

This post is to make you aware of the type of customer service you'll receive with SAFECO INSURANCE... This started after the "Great Flood of 2016" in Louisiana. Being told TWICE a vehicle is a total loss and yet still fighting. This post is a a bit long but I felt like sharing details would make it a little more understandable what we're dealing with. This is not just hear say information (everything is documented).

By far the worse insurance roadside assistant I've ever came across in my entire life. Have waited 2 1/2 hrs for someone and nothing but they charge my card right away. I'm 9 months pregnant waiting for a damn tow truck that my insurance couldn't provide. I pay them my monthly payments on time and they sure charged my card right away. Extremely furious and disappointed. Never had this problem with Allstate. Canceling this insurance right away and calling it quits, never worth this type of headache.

About 6 weeks ago I lost control of my car in a snowstorm and hit a guardrail head on. The vehicle was still running fine, all the lights etc were working fine as I checked while I waited for the tow truck. I reported the accident immediately to Peerless through my agent and rented a vehicle that night. The next day I called them again directly and they told me the car rental was covered, and they would contact me once the appraisal was done.

BEWARE: I was shocked to learn a few weeks ago, that my auto insurance had inaccurately billed me for $95 during the summer of 2013 when I moved from North Carolina to Virginia... that my autopay bank drafts show that there was never a missed payment, that I never received a physical copy of the bill for $95, but that two and a half years later this inaccurate $95 is showing on my credit report. And now I have to go through a roller-coaster process (that involves so much of my very precious time) to try and get it removed. Here's how this went down: I obtained SAFECO Insurance after calling AAA. AAA is an organization that has earned my trust after several decades of membership; I relied on their expertise when I became dissatisfied with GEICO.

We have had no contact with the insurance company. We have not had any claims for over 30 years. Our agent chooses the insurance company that fits our needs. They accept monthly payments taken out of our checking account. We do not have to pay a lump sum once or twice a year. We have older cars and they will insure them.

The agents at SAFECO Insurance are always willing to go the extra mile to make their customers happy. The one we go to is conveniently located and our agent makes my husband and I comfortable when it comes to making decisions regarding insurance. If you need insurance, SAFECO should be one, if not the only, place you go.

We don't ever receive any updates or changes happening on our policy by mail or email. We receive no incentives for being good drivers, or carrying the policy for over 10 years. Our rates continually climb, and we don't have a local agent to talk to about any of these issues.

Safeco has had low costs, but has been helpful when I have been in an accident. They worked well with other insurance companies when someone else hit me, and they quickly put me in a rental vehicle and took care of my claim. I am very pleased with my service. I would recommend them to friends and family.

Safeco has been a great insurance company to work with. We've used their roadside assistance program before when we locked our keys in on the car. It was quick and easy to use. I like having a personal agent to call who is helpful whenever we have questions. I would definitely recommend Safeco to those searching for auto insurance.

I have not had to really use it thankfully since I got it but it is weird how the premium keeps rising every year even without an accident. It is quite frustrating really because most insurance companies lower the premium as time goes on wherein there is no accident or ticket.

I have had Safeco Auto Insurance for almost 20 years and have never had a problem with claims. They have always been easy to contact and have taken care of each claim without problems. Their employees are always available and get back quickly with answers to any questions. I have my home insurance with them also. The service for homeowners insurance is just as good as Auto. I would highly recommend Safeco Insurance to anyone looking for coverage.

Since I have not ever had any accidents, my rates for insurance is reasonable and I have been pleased with the service I receive, as well as the representatives. This particular insurance company seems to be the most reasonably priced with commendable consumer ratings. I believe it's a popular and well known company. I also like that I have the option of managing my policy and payments on line.

I have only been a customer for one month, and switched from Allstate because I saved about 300/year. I have had no claims with either company so cannot compare their claims service. I have had no problems with setting up my account and am satisfied with their billing and payment options.

I have not had any problems with the company at all. I also haven't had to make any claims so there has not been any reason for me to have any issues with the company. The price is not too expensive but it has gone up a couple dollars for this current year.

Our family has used Safeco for years and we've been extremely satisfied with the level of service they provide. Not only is our agent responsive when we have a question, but Safeco as a company stands by us without hesitation. Our policy cost decreases yearly, there are no hidden fees, and it's great bundling various insurance coverages together under one company such as auto & homeowners insurance. When claims do need to be made, Safeco has always done so efficiently and without any trouble at all. Safeco certainly has made us much happier than any other insurance company we've been with in the past!

Very happy with coverage provided at a reasonable price compared to other companies. I like the option to pay in full (1 year) at a discount or in semi annual installments for a discount as well. They do also provide monthly payment option. We have had this insurance for a couple of years now and our rates continue to decrease. No accidents or tickets. We have 2 older cars (2002 & 2008) that we cover. Can pay either the agent directly or pay online.

Safeco offers a nice auto and homeowners discount. If you combine both policies together you can get a bundle discount. They also offer the lowest rate that myself and my husband have found for both auto and home insurance. We have our insurance agent check every six months and Safeco has consistently been the most reasonable price for the past year or so.

We have been using Safeco for quite a while now. We only had to file a claim once when my car got hit by another car. Everything went very smooth and quick. It is not the most affordable insurance but it is a good value and we are happy with the customer support.

I have been with Safeco for about 3 years now and have been very happy with their rates. We have made a couple claims and their representatives have been very helpful and friendly. They also respond quickly and answer any questions in a timely manner and as best their knowledge allows.

I have used this insurance for many years along with home insurance and have never had a problem. We needed a new roof on our house and the claim went through for this in less than a week. Also any changes that my insurance agent recommends is done either by phone or in person which shows this is a company that looks after its customers.

I have had this insurance for a number of years. Local offices or agents makes it easy to ask questions or file a claim. I had a no fault car accident and I was impressed on how they handled the claim. Very easy to report it and deal with only one person. They got me a rental car the same day. I have checked other insurances and the rates may be less, but I like the quality of service I get. I appreciate that they have a easy to use website and access 24 hours per day to talk with someone. My local Agent recently called to inform me of some new services available through the website for Safeco. That is great customer service. Thanks.

Safeco is a wonderful company. They have helped my family out so much with claims and things of that nature. When a tree fell on my car, all I had to pay was my $100 deductible and the rest was covered. All of the repairs to my car was covered. Even the rental car was covered by Safeco. It was the most painless experience I have ever had with an insurance company. I would recommend them to anyone.

SAFECO has really good rates compared to other insurance companies we looked at. Our insurance agent was great setting our account up and he is always available to answer questions or concerns that we might have. As of right now, we have nothing to say negative about SAFECO. Thank you.

Safeco is available by phone and e-mail at your convenience and answers questions immediately. They bill me twice yearly online. I have not had the need to file a claim to date. My premium is the best I could find for liability only for my needs.

Safeco insures multiple vehicles for my family. They are easy to get in touch when needed. When I make changes to our policy their customer service representatives are always very helpful and polite. They make it easy to renew our policy and save me time.

I have had limited experience using my auto insurance company. However through setting up the policy and making adjustments to the policy I have had no concerns. Very easy to work with.

Since I've only been with them for less than a year and have never had a claim, I can't really say if they pay up as promised. They did make one mistake on my billing, but were very responsive when I called. It was fixed right away. The one thing I HATE is that they don't send a bill, email, anything for progress payments--you just have to remember to make them.

Safeco has been great to use for our insurance. They are affordable and offer great options at a reasonable price and have been able to save us money that some of the bigger name insurance companies couldn't do.

I switched to Safeco when AAA had such high increases and they had good rates even at my policy numbers of 300/100. I took $1000 deductibles to decrease rates even more. Their policy is easy to follow and has a lot of nice touches to it in the details. I haven't dealt with their customer service much because the policy writer is independent and he helps me a lot. However, the times I have worked directly with Safeco customer service has left me with nothing but good things to say.

Good to work with when an accident happens. And good prices. I'm very happy with the service I have had. Would recommend. I am very, very, very satisfied.

We are happy with SAFECO so far. We switched because the cost was lower than our previous company. We have not had to process any claims, so I can't attest to that portion of the company yet.

This insurance company is very reasonably priced and I have never had any problems or complaints. My insurance bill has actually gone down since I purchased my policy which is awesome. I would recommend them to anyone I know.

SAFECO was the best price for the best quality of insurance offered. I haven't had a claim, hope not to, but I know they will be around for me if I do.

I like the fact that they can go through several agencies and pick the lowest rates for me. I do not like the fact that they don't do this regularly without being asked. My husband has had several accidents (not his fault) and they have not raised our rates.

Premiums are flat and policy service has been effortless. Overall good experience with no surprises. I have no claim experience but I expect that to go well also. I will not leave them unless premiums are not kept under control.

Have only had one claim with this insurance provider and experienced very good service. Only drawback is as we continue to have accident free policy periods the insurance premium does not decrease.

Easy to do business with and competent for insurance purposes. Good value for the coverage. Very helpful with advice about coverage. Discount if have more than one policy. Very similar to other insurance companies in many ways.