Prudential Disability Insurance

I called them weeks in advance of my surgery to set things up. I have had 2 surgeries now, and have been off work for a month. I’ve received $288 in that time. Who lives off $288/mo? Their website is garbage, and that is deliberate.

I lost the use of left and right hands due to broken wrist. After losing strength in my physical being and mental depression I turned to them in writing to please assess me into a new livelihood. No help at all was received. I always worked with my hands and that was my forte'. Never was a desk job employee. Always excelled in the workplace field. On my own to become more proactive I found a job to try to help myself and others. I did not excel and spending my benefits to invest in myself I contacted Prudential Disability about my losses. I was told that nothing would be reimbursed.

Injured back, my doctor's have me off work, My work has no problem with me following doctors orders. I seen two different doctors. Prudential spent almost 2 months "investigating" then, said their medical staff who never seen me, examined me, talked to me or met me, decided the two doctors who did examine me were wrong and denied my claim forcing me to get an lawyer... Their staff talks to you like you're stupid. I pay out of my checks for this disability safety net insurance, just to go 7 weeks now without a pay check of any kind, and they have an excuse every week. I skipped the appeal process and just got a lawyer... Their entire purpose is to take your money for a benefit, that they will fight tooth and nail to deny you for, they will call your doctor's liars based on the opinion of people you never met or talked to. Just bad people to do business with if you care about your employees even a little.

Literally the worst, most infuriating company I've dealt with by far. Accident was the 18th of July, 2 months later still no payments even though claim was approved. Payment date just keeps changing and I just keep getting lied to. Impossible to get ahold of someone who can or will actually help. This whole fiasco has been one big joke.

This has got to be one of the worst company I ever dealt with. They give you the runaround. By the time you get your money it might take two months. Nobody knows what they’re doing. You get more sick dealing with them than your sickness itself having to deal with these people on a daily basis. It’s horrible. I filed a claim for a mental issue and I’m getting worse dealing with Prudential than when I started the claim. This company should be fined for all the mistreatment they do to older people because all they do is take your money.

The worst company ever for short term disability. They kept messing up my paperwork. Staff is very incompetent including claims manager. Nobody follows through. For example: If they receive a blank fax from a DR's office, they don't reach back out to them or to me so that I can reach out. Claims manager never calls you back. Anyone who’s on maternity/medical leave shouldn’t have to go through all this trouble to get paid. I have tried to speak to a manager or someone in charge and they won't let you, I can't get a phone number to the claims manager that is supposed to be working my claim. It has been over 14 business days since they received the last bit of paperwork they needed and my claim is still pending but nobody can tell me why.

Ran into severe mental health issues. Prudential paid out both the STD and the LTD. They did apply some soft pressure disguised as help in the beginning to help me get back to work. Then they wanted another opinion besides my psychiatrist so they had me go to an 'independent' medical doctor. In my case he was a fair-minded person who came to the same diagnosis as my doctor. Prudential paid without issue. All in all they paid out in total about $400K. I don't know if I ever was under video surveillance but since the symptoms were real it would not have been an issue.

I started my claim with Prudential on 1/13/2021 for a scheduled procedure that was to happen on 1/20/2021, due to COVID 19 my surgery was rescheduled for 2/10/2021. All my information from my employer, myself and doctor's office is all in order. I called on the 2/4/2021 to verify that all my documents were in order and my claim was good to go and that call confirmed that all was in order.

I was approved for LTD, on it about 3-4 months. I got approved for SSD. I’m 56 and have a Neuroimmune disease. They got their back pay back. I was only due like 20% of what I was getting due to SSD benefit. They sent my case to a really bad doctor to review. They disregarded my complete team of doctors and denied. I am in the process of hiring an Attorney to file appeal and then Lawsuit. I was a very competent Healthcare professional and if I could work part or fulltime I certainly would. This company is really a scam! My employers and myself had paid into this company 25+ years. No Ethics at all.

The worst company ever for short term disability. They keep messing up my paperwork. Staff is very incompetent including claims manager. Will never pick this company for any kind of financial needs. Claims manager never calls you back. Anyone who’s on maternity/medical leave shouldn’t have to go through all this trouble to get paid.