Progressive Renters Insurance Reviews

Progressive is the WORST insurance company I have ever used. They will quote you incorrectly as well as add unlisted drivers without consent and without contacting you. They added a driver who DOESN'T HAVE A DRIVERS LICENSE only a permit to my plan even though I am only 19 and in my state they would not have been legally allowed to drive with just me in the car so it makes absolutely no sense. They are scammers and their csrs have the worst customer service I have ever experienced. Just absolutely disgusting. I will be reporting to the BBB and letting them know you guys clearly just add whatever and charge whatever. It’s ridiculous. Just absolutely pathetic. Do not use progressive if you don’t want them stealing your money. If I could give 0 stars I would.

I set up my Renters policy many years ago to be bundled with my Auto insurance. Initially I'd chosen Progressive because they were my cheapest option. Now I regret it, at least for the Renters side. The first major problem is that my agent disappeared one day, without notice and without transferring me to a new one. Fortunately I'm able to deal with Progressive Auto directly, but the Renters side is an archaic nightmare. I have to call to change anything, and I mean anything, because I can't get a "new" agent. All changes - personal info, address, etc - must go through an agent, who no longer exists. On the Progressive website, the phone number they claim is for "Renters" isn't even for Renters. It's the general line - it took years for a phone rep to give me the ACTUAL Renters specific number!!!! Great f-ing system... Jesus Christ....

I am very disappointed with the service provided by Homesite agents. The emails I have received regarding my renters' insurance contain incorrect information, including a policy that shows coverage from 02/25/2025 to 02/25/2025. Furthermore, I am having difficulty finding details on monthly payments.

Worst company ever! Beware of them because I had a renters policy and had a water heater emergency that I lost a lot of my belongings and it has been over 100 days in review with them and they came back with a 110.00 payment. When it cost me over 4000.00. Not to mention I had fines from my HOA for having my damaged items on my patio since I was told I couldn’t throw them out until they were approved to be trashed. You’re not able to cancel your policy until the claim is done either. The claim adjuster I had is terrible. She never called back, skipped our appointments, had excuses for everything. She even had a fake supervisor name on her voicemail. I finally called and got the real name of her supervisor. I think she retaliated against me for calling her supervisor. I cancelled my auto policy months ago because of rate increases for no reason but I’m stuck paying my renters until the claim ends.

I was required by my rental agreement to carry renters insurance, so I paid Progressive in full for an entire year, expecting that if something awful ever happened, I’d at least have the protection I was paying for. What I got instead was one of the worst experiences of my life. When my home burned, I was left with literally nothing — no clothes, no shoes, no glasses, no phone, no walker, nothing.

Progressive Will Abandon You When Things Go Wrong! Our recent experience with Progressive has shown just how unprofessional and irresponsible they are. Our car was sent to a Progressive network shop (Caliber Collision Milpitas) for minor repairs. When we got the car back, the airbag warning light was suddenly on. This had never happened in the 10+ years we’ve owned the vehicle. We have before-and-after photos of the dashboard that clearly show the airbag system was perfectly fine before the repair. We provided proof that the light wasn’t there before the repair (including dashboard photos), but Progressive refused to take responsibility. They told us we had to pay out of pocket to go to a dealer for a diagnostic test. That alone was unacceptable—they should be the ones investigating a post-repair issue, not us!

I got a Rental insurance policy with Progressive and 2 Months later they said I had to replace the roof, trim the trees and put up handrails on both porches. I think I had only 30 days to get this completed. If not they were going to cancel my policy!!!

I don’t like their billing practices. My bank shows my payment is processed but Progressive keeps sending inaccurate billing notifications threatening cancellation. I will be switching coverage next billing cycle for sure.

My mother, her friend and my husband and I all had rented a property. It was part of the rental lease to carry rental insurance and we had a fire in the building. Somehow we were all taken off except laura (mom). Policy went from $10,000-$40,000 but they covered us. After 9 months my mother got check and said insurance company said she can do whatever she wants and doesn't have to give us ** when we filled out 3 individual content forms. I am not happy. I feel this all could of been prevented if insurance would of just gave 2 individual checks. She has had check for 2 weeks and won't give it to us.

I had Progressive Renters Insurance, and I moved out of my apartment to my house. It took me 20 minutes to speak with an agent to cancel my renters' insurance. Why is taking so much time waiting on the phone to take care of something very simple? Do you think I will ever consider Progressive when I choose renters insurance next time?

I have been a Progressive customer since 2009. I currently have 3 active policies including pet insurance for my 2 year old rottie rescue with no history of biting and aggression and got denied renters insurance due to his breed. They didn’t ask for any history or records. They just asked ‘do you have any dogs with this breed or a mix of them’ and listed your stereotypical ‘aggressive’ dog breeds and then I got told they cannot provide me a quote because of my dog, who they provide pet insurance to. Disappointed and disgusted with them. After 13 years of using them I will be moving on and finding a different company.

Not the cheapest quote entirely. Has more exclusions than other insurers. Example you have to have addition in coverage for certain perils. IE watches. Other companies' renters already include that for the same premium.

Progressive insurance as a whole has really been horrible since the pandemic started even if it was their fault. It's still charged fees, wouldn't tell you about special departments to talk to because of the virus and then hound you like crazy if you miss a payment on anything and then cancel you and then threaten to turn you into collections all within a short time. Even if you call them over and over trying to figure out a solution.

Comfortable with price and payment plan. Also so easy to set up. You just log in, add information and they will send you copy of insurance in your email. I tried other like State Farm and Geico but they were very expensive for Progressive I pay half for my car and renters insurance.

Was told I would be covered under electric outages for food/appliances - 8 years later never made a claim and no I’m not covered because the pole didn’t burn at my residence. It was a block away. This is disappointing as I pay monthly and electric out for 12hrs and spoiled all my food and air conditioner broke. Agent wasn’t very friendly either.

Apparently the reason it wasn't covered is because it wasn't damaged in the vehicle, which means I would have had to file it under vandalism or something. Apparently I can also purchase more coverage.

It's not an easy process to decide to change insurance carriers, but they had lower rates, so I made the move. Prepaid 1 year. I start getting emails with links that don't tell me anything and the next thing I know they're threatening to cancel my policy. So I call in to find out what I'd done wrong because a cancelled renters insurance will get me evicted. They just wanted to ask me to verify EVERY question I filled out when I submitted the application. It's deplorable that they would treat new customers like this.. My first experience with their "customer service". This was ANYTHING but Progressive.

I require all my tenants to get renters insurance. I had a tenant that went through some issues with the death of two different parents and ended up having to move their contents and their pets into my property, Progressive uses a third-party Insurance Company called Homesite. The tenants were obviously not mentally capable of handling the Pets. The pets basically destroyed the property to the tune of about $50,000 in damage. This Homesite Insurance insist that they only do 500 in pet damage. AM 1010 in damage but this is a liability claim which they refuse to tap into the liability that the tenants have caused this damage.

I have been a member over a year. My home got robbed on February 13 2019. I called cops. Took pictures but the disrespectful adjuster told me she closed my case 'cause I don't have receipts for my two TV's, laptop and jewelry that was stolen. I showed pics with me with my jewelry on. She say picture won't work. I pay my insurance every month. It's like they don't want to help. They stressing me out. Worst than robbers.

Progressive is billing me as if I was at an old address when I told them that I moved. The funny thing is that they are billing me in a place that I don’t even live, they are saying live at a place I lived two apartments ago, was told to send in a bill showing my current address to keep my rate before a certain date, or my insurance would be 3x higher. I did what was asked, and customer service said everything was fine. I called to see if my proof of residency was received, now they are saying that I need 2 utility bills with my name on it. And that credit card statements, cable bills didn’t count. I have them my electric bill and pay stubs. And still.

I have been a Progressive customer for over 3 years. I can’t believe the horrendous experience we just had with them. 3 tornadoes ripped through the county I live in late Tuesday afternoon, which is in N.Y. We lost power for almost 3 days, no water, totally unlivable conditions. One would think that if you have home/renters insurance that the company would help you out. We were sadly mistaken. Not only was the woman Gabrielle one of their adjusters rude, but she said that since we were not the only ones who lost power they wouldn’t cover our hotel stay, not to mention they wouldn’t cover the loss in food since there was a $250 minimum deductible we would have to pay. Which none of these things were disclosed when we signed up, nor can we find it on our insurance binder.

I up my renter's insurance. They did not tell me that they took 16% for my new payment going around when I renew it. And then I got a letter saying that I agreed that they could take $95 out of my checking and I did not I didn't know anything about it. I didn't budget the 95 bill for it which would have been fine. I would have known to plan for it. All they had to do is tell me. Something I changed it back to where I had and they didn't credit me for what I have before. Just very unsatisfied. Looking for new insurance companies for renters insurance and Auto.

I have had zero issues. I have just paid my bill in a timely fashion and if I needed customer service I know that they will be available twenty-four hours a day, seven days a week on their hotline. They had enough policy options to select from on any income level making renters insurance affordable for all. They weren't too expensive, I get plenty of coverage for what I pay. Making that the reason I went with this company and this exact policy. You can change your policy at any time without penalty. You are not stuck with the coverage you originally chose.

I've been with this insurance company for a long time and have had nothing but repeated good experiences and rates. I've had to go through an auto claim with the same insurance company and it was the best experience I've ever had with insurance. It was easy and the turnaround was super fast. They are fair and competitive. I like that they offer ways to save through bundling your services and they are also one of the cheapest options out there for the coverage you get. Also, everything is standard and what you would expect from a provider and everything is priced well.

I chose this company because of a cousin who had this insurance and had such a positive experience with claim processing that he recommended progressive for me when we were looking for renters insurance. The coverage options were plentiful and met all of the requirements and then some for what we were looking to get for our rental situation. Prompt service when issues arose, was able to get a hold of a live representative in a reasonable amount of time. We never had to file a claim but the standard service was good. Never had to file a claim but the standard service was good. There are a lot of policy options available for renters of all types but the representative was able to help guide us to a plan that was right for us.

Progressive, like many of the other big insurance companies, offer many policy options. Auto, motorcycle, boat and homeowners are just a few of the option available with Progressive. Also, Progressive provides liability insurance and the tenant's personal property is covered against named perils such as fire, theft, and vandalism. The customer service of Progressive has been great so far. Any issue I have had was taken care of quickly and with ease. I made the right choice in choosing the insurance company.

From the feedback of the policy and agent it was top quality. The agent was very helpful and answered all questions we had based on our insurance rate although we did find insurance cheaper at a different agency. It was a positive experience when we were provided the numerous options to chose from. Quality coverage options at reasonable rates. Overall there were many policies available to us based on our needs. The options provided to us were very useful and reasonable. We got to choose and be very independent with what options we wanted.

Overall, customer service was a pleasant satisfactory experience. They were always available and answered any questions I had readily. Also, claims processing was satisfactory. I had no major problems whenever a claim was being made. I can trust them and don't think they will cheat me. The progressive policy options were fair. They may be a little too expensive, but where I live it is good quality for what you're paying for. Progressive coverage is decent. I can feel confident that I am covered fully and feel confident driving on the road every day. My state needs full coverage plus more so I know I can rely on them.

Progressive have a great coverage plan but I think it can be better because they really don't have that many options in that department and they can look on better thing to show people and change some things up. However, they make sure you get the best plan for your money and show you how it works. They very helpful and they don't keep you on hold for a long time and they open all times of the night. They there for you when you need them and they always have the best options to help you with your problems. Plus, the claims is easy to file. They have your problem solved in 2 weeks and they call you so you don't have to call them. They keep you updated with the claims and they tell you what going to happen and how it's going to go down.

We have Progressive renters insurance for 5 plus years and had renters policy with another provider until last year when we moved our renters insurance to Progressive Home insurance. We had a recent situation in which we had water issue at home because of a major waterline broke. I wasn’t sure whether we can claim that so I called the insurance company twice to confirm that we can raise and so I did put in a claim and later the adjuster says that it is not covered. And the strange part is there is NO system to put in a complaint/concern as well.

I would say that this has been the most scariest situation of my life. Customer service helped me get money for the fire that had happened in my apartment and they were there every step of the way. It was kinda tough because I was in a rough state at this point. But the rep was there to help me file a claim and get money to get my stuff back and get my life back to the way it was before that situation happened. There were a lot of policy options to go through but I can't remember which option that I used because I had changed my policy not too long ago. I have the renters coverage and I'm so glad that I had this. It helped a lot in my situation and if I didn't have this I don't know what I would do or where I would be. They helped me get back on my feet and I am very grateful for them.

They were easy to reach. They answered my questions. The website was easy to navigate and to accomplish my goals. I always felt that I was protected and secure. I never had to use it but when I read the reviews the customers are satisfied and said that the processing is very smooth and trustworthy. Felt that I had a great selection to pick products that fit my budget as well as my needs for protection limits that I could afford and feel that it is satisfactory for my needs. Felt that the coverage was adequate to protect my belongings and replace them if needed. Felt that it was satisfactory for my level of desired protection.

Their customer service was rude and when you would ask a question you would get the feeling they didn't want to be bothered by you and sometimes you never got the answer. Their claims process was very drugged out they took forever. I would never recommend this company to anyone. It was a bad experience for me. There was hardly any policy options. Then again if there was something you was interested in, they would try to discourage you and try to get you to accept what they wanted. Their coverage was a total joke. You will not get coverage that you deserve. It hardly covers anything. You would be better to go to a different company that would take care of all your needs.

I never really had any issues that needed to be addressed but if I ever had a question or concern, I always knew that they would be helpful and accommodating. Thankfully I never had to file any claims. However the instructions and guidelines for doing so were quite clear. Furthermore, because I knew that their customer service representatives were friendly and helpful, I trusted that if I ever had an issue, it would be addressed fairly. I didn't need anything super long term or fancy. But there was still a policy for me to choose from. I wasn't locked in forever and there was room for me to adjust my policy as the need arose. I always felt secure with my policy. I knew that everything was covered and I didn't have to worry about something going wrong and my policy not being able to cover the damage or solve the issue.

Their customer service is a bit pushy on upselling. I didn't need the amount of coverage I was sold and My premiums would have been a decent amount lower had I been sold the appropriate coverage. They do have a wide variety of policy options available. I was not told about many of their cheaper options. They offer a lot of coverage, most of which was way more than what I needed. If you are renting a house this is probably perfect for you.

I went through Progressive to get renters insurance and they automatically pass you through to another company called Homesite Insurance, this is the first step in distancing themselves from any accountability. After many months of dealing with mold in my apartment, I eventually had to move out. I provided all corresponding emails and documents to prove that the mold was caused from a water leak and the claims adjuster, Eder ** told me that he would help me receive the money to replace some of the tens of thousands of dollars of damaged clothing and furniture to which I am still trying to track down anyone with accountability that can make this reasonable reimbursement happen.

I had a personal insurance agent that I loved. He was very helpful and made sure I was taken care of. He made sure I got the best monthly cost for my premiums and was always a phone call or text away if I had a quick questions. I never had a claim to file but if I did I am sure it would have been easy and well taken care of. The policy seem very fitted to what I was looking for and were easy to add and custom to my changing needs as life moves. I felt better covered than I had with another insurance agency that I had had for years and always felt like I got what I got with them.

I never had any problems with their customer service. Everything was dealt with online. It was great. I really appreciated that. I thought the policy options were just fine. I got basics covered but that's exactly all that I needed and wanted. The options on my rental coverage were adequate. I never had any concerns or problems of any kind. I would recommend them for coverage on rent because they're a great company overall.

They were just ok when I had them but I had to switch because of high rates and they will drop you after a accident. I guess they are good but just not for me. The claim department is good. They do good policy options but once again it is just not for me because of the high rates and high premiums so I had to switch to another company that offers great rates. They do have good coverages I guess but you do have to pay out of your nose for the good coverages. Prices are on the higher side.

One time I forgot to renew my insurance so I called them and everything was fine. I was not penalized for being a few days late. I was happy with that experience. I have never processed a rental claim with Progressive but I have through their car insurance. They processed the claim quickly and paid for my car repairs. They have a lot of different choices depending on how much you want to pay. There are more than enough policy options. I am happy with the selection. I am happy with the coverage. Depends on how much you want to pay depends on how good coverage you get.