Nationwide Small Business Insurance Reviews

At first I had a case worker that was real helpful. Afterwards they reassigned me to another named Renata and she is horrible, no help, with a nasty attitude. I can't believe they will staff a person like this.

They came back after we changed companies and said we were not insured to the amount of sales. Want us to pay $4000 more. They only audit the years they can get more $$ out of you. Stay away from this company.

I was looking for a company to switch my business insurance to, so I called Nationwide and got a quote. The salesman was supposed to email me the quote which I never received so I messaged him and still did not hear back. After a month or so I called Nationwide again and was told that the salesman I had would get back with me, I told them I had already messaged him and never heard back but I was REASSURED that Chris would call me back asap. I have now been waiting for 3 days to hear back.... If you don't want my business well this is exactly how to go about it.

We had a major toilet backup requiring new pipes and destroying the entire 1800 sq ft of office space with feces leading to a massive cleanup and cost to renovate and 11 weeks of lost revenue. Even with lost revenue insurance of up to 1yr, Nationwide would not pay a dime requiring us to hire an attorney and requiring us to file suit. They clearly don’t give a darn about you or small business les and are “not on your side”.

If you are looking for a insurance company that is good and is truly on your side, Nationwide is not the company for you. They will quote one thing, then stick you with another, first chance they get. Business owners beware....

My husband and I had a commercial claim that started back in July of 2017. We had a flood in our entire basement as a result of a plumber's neglect to finish their work timely. We contacted a restoration company and started the painful process of putting our home back to a livable state. The restoration company did a terrible job in removing all of the mud that had filled 2500 square feet of our basement. When they sprayed one area, it splashed the mud to all of the other areas. After several days of having them in our home, we refused to let them back in and decided to finish the rest of the work ourselves. The claims adjuster from Nationwide never actually came to our home to see the damage. He trusted the restoration company to tell him the damages.

After only a few weeks of coverage, I received a Notice of Cancellation. I called the number on the letter asking for clarification but the rep could not find a specific reason. I've found my experience with Nationwide extremely unprofessional and disappointing, to say the least. When I signed up for insurance with Nationwide, the rep seemed enthusiastic about my brand and was quick to get me coverage. As soon as I sent them payment, it was difficult to get the certificates I needed and now my insurance coverage is cancelled. Can you imagine how horrible it would've been if I actually needed to file a claim? This company is not dependable. When I was looking for insurance, I went on here to read the reviews. If you are in the same position trying to find an insurance company for your business - LOOK ELSEWHERE.

I've had Nationwide for several years for Commercial Auto and General Liability without much trouble. My policy renewed in mid-March, and by June was cancelled even though 3 payments had been received (with less than 3 months of coverage), so I had to call in after receiving a cancellation letter, which had the additional confusion of having another business' legal name with my trade name and address. The agent had to keep putting me on hold to review it and "collect her thoughts" and after half an hour still was unable to explain the cancellation or why my account had another business listed. In the end, I reinstated out of necessity, but lost a day of production waiting on the reinstatement to process and take effect. So any saving gained in selecting Nationwide over their competitors was lost several times over with the lost production time (I can only imagine if I had to make an actual claim).

They wrote me a policy for my commercial insurance policy and assured me that I was covered and after two months dropped my policy for no reason. I called and ask because I just had received my paperwork in the mail a month prior. Never got a response back from agent out of the Decatur, Alabama office. I was upset but I got other insurance now. Thank God for other companies.

I called Nationwide for an insurance quote on a commercial property I have. The agent and I went over the property, the history of the property, and every detail pertaining to this property. As well as the specific type of coverage needed. We spoke daily and finally a quote was given to me which was a reasonable quote so I proceeded with the underwriter and they actually downgraded our coverage to another insurance policy we had so I thought great. Only to find out that now for some unexplainable reason the amount doubled from the quote!! I have excellent credit with no outstanding debts!?! They wasted a week of my time with no indication that the policy would cost more than their initial quote. And gave no reason why it doubled! Does anyone at Nationwide have any integrity? Shameful.

Everyone I've spoken with there is very helpful and informed of all the ins and outs of business insurance that at first I didn't really understand. There were many choices of policies I could adapt for my small business which is important to me because I need coverage that I can afford. It was an okay price I mean I would like to be able to get more for my buck but compared to other companies I feel as though I got the best value for my buck.

The customer service was also good. They were able to quickly answer my questions with clarity. The people on the line did not seem to have any issues with regard to their attitudes. The variety was okay. There wasn't much that was different from the norm. Everything seemed just about average with nothing too apparent. I am happy with the price. With this cost, you get so much value that other companies cannot provide. They just seem like such a high performing insurer. I liked the claim process. Once again, it was mediocre. It appeared as if they needed to allocate more work on that area to ameliorate their overall business.

I have found that Nationwide Insurance customer service is probably this best in the business. When I have questions they have answers. They waste no time providing you with the information you requested. The variety of policies Nationwide has to offer for businesses is unbelievable. Nationwide can even tailor your policy to meet your company needs. They are thorough when making you policy, and they cover everything A-Z. Nationwide is not the cheapest, but you pay for what you get. Nationwide is very reasonable with the pricing scale and are willing to work with you to keep the prices down. They offer education material about insurance and what you need to know before you buy. Personally, I have been very fortunate as not to have filed a claim. I think if I did, that the claim process would be speedy and accurate.

They have really great customer service. Always willing to help and answer questions. Great company to do business with. I'd recommend to all my friends. One of the best companies. They have all kinds of services and are very willing to help pick what meets your needs the most. Very good pricing. They offer good deals and are one place. I'd recommend to look first to get a great deal with lots of help with the services you need. Very easy and they don't drag out the process like a lot of companies do. They are willing to be there to help make sure you don't have a lot of problems.

Service is great and get insurance I need and quick response to my calls. I would recommend to my friends and any coworkings looking to get insurance. Home, car, property, wind damage and I would recommend for motorcycle insurance also home insurance on all aspects like flood water damage. The price is fair for the amount of coverage I am getting on all forms of home and auto coverage. I am satisfied with all the coverage.

The agents were extremely kind, polite and helpful. Also very knowledgeable and seemed to genuinely care. Friendly and just great all around. There are plenty of business insurance plans to fit a variety of different needs depending on the business and type of insurance needed. I just wish you could customize your plan a bit more. Overall, I think the price was very fair and competitive. The value of the service you're getting is worth the price of the plan you choose. I actually have not had to submit a claim yet, but based on prior experience and the great customer service they offer, I would guess the process would go smoothly.

Great local agent providing us great coverage and extremely low prices with friendly customer service and I would recommend this company to all I engage with in my day to day life. Coverage includes my home where I live plus adjoined sports card store and my two cars Ford and Chrysler plus any coverage of problems with customers entering my business. The prices are really the lowest we have been able to find and the local agent makes life easy for us if any problems arise. We have been with Nationwide for over twenty years. If any problems were to arise we only have to travel just down the street to our local agent for Nationwide. Then, they visit it with us in a face to face meeting to help us solve any situations that might come up.

Their staff were knowledgeable. They seemed like they have worked there for years! Any questions I had, they were ready to answer! And they were extremely friendly. There are not too many different business insurance coverage programs, however, the ones that they do have are really relevant, and what we needed for my company.

I made the worst mistake of my life when I made business with Nationwide. I bought some annuities 5 years prior and after gaining some profit, I decided to sell the annuities. They said I have to pay a fine before my contract is over. I was shocked! My financial advisor from Citi group never mentioned it nor did the original paperwork that I had received from Nationwide. There was no agreement that I had to maintain these annuities for 8 years! There were no mentioned penalties either! I complained to the Department of Financial Services, they couldn't help me. Suddenly, the value of my annuities started decreasing continuously. They used to say that the value of the annuities goes up and down with the stock market but now, it has only been going down & down.