Nationwide Small Business Insurance Reviews

At first I had a case worker that was real helpful. Afterwards they reassigned me to another named Renata and she is horrible, no help, with a nasty attitude. I can't believe they will staff a person like this.

They came back after we changed companies and said we were not insured to the amount of sales. Want us to pay $4000 more. They only audit the years they can get more $$ out of you. Stay away from this company.

I was looking for a company to switch my business insurance to, so I called Nationwide and got a quote. The salesman was supposed to email me the quote which I never received so I messaged him and still did not hear back. After a month or so I called Nationwide again and was told that the salesman I had would get back with me, I told them I had already messaged him and never heard back but I was REASSURED that Chris would call me back asap. I have now been waiting for 3 days to hear back.... If you don't want my business well this is exactly how to go about it.

We had a major toilet backup requiring new pipes and destroying the entire 1800 sq ft of office space with feces leading to a massive cleanup and cost to renovate and 11 weeks of lost revenue. Even with lost revenue insurance of up to 1yr, Nationwide would not pay a dime requiring us to hire an attorney and requiring us to file suit. They clearly don’t give a darn about you or small business les and are “not on your side”.

If you are looking for a insurance company that is good and is truly on your side, Nationwide is not the company for you. They will quote one thing, then stick you with another, first chance they get. Business owners beware....

My husband and I had a commercial claim that started back in July of 2017. We had a flood in our entire basement as a result of a plumber's neglect to finish their work timely. We contacted a restoration company and started the painful process of putting our home back to a livable state. The restoration company did a terrible job in removing all of the mud that had filled 2500 square feet of our basement. When they sprayed one area, it splashed the mud to all of the other areas. After several days of having them in our home, we refused to let them back in and decided to finish the rest of the work ourselves. The claims adjuster from Nationwide never actually came to our home to see the damage. He trusted the restoration company to tell him the damages.

After only a few weeks of coverage, I received a Notice of Cancellation. I called the number on the letter asking for clarification but the rep could not find a specific reason. I've found my experience with Nationwide extremely unprofessional and disappointing, to say the least. When I signed up for insurance with Nationwide, the rep seemed enthusiastic about my brand and was quick to get me coverage. As soon as I sent them payment, it was difficult to get the certificates I needed and now my insurance coverage is cancelled. Can you imagine how horrible it would've been if I actually needed to file a claim? This company is not dependable. When I was looking for insurance, I went on here to read the reviews. If you are in the same position trying to find an insurance company for your business - LOOK ELSEWHERE.

I've had Nationwide for several years for Commercial Auto and General Liability without much trouble. My policy renewed in mid-March, and by June was cancelled even though 3 payments had been received (with less than 3 months of coverage), so I had to call in after receiving a cancellation letter, which had the additional confusion of having another business' legal name with my trade name and address. The agent had to keep putting me on hold to review it and "collect her thoughts" and after half an hour still was unable to explain the cancellation or why my account had another business listed. In the end, I reinstated out of necessity, but lost a day of production waiting on the reinstatement to process and take effect. So any saving gained in selecting Nationwide over their competitors was lost several times over with the lost production time (I can only imagine if I had to make an actual claim).

They wrote me a policy for my commercial insurance policy and assured me that I was covered and after two months dropped my policy for no reason. I called and ask because I just had received my paperwork in the mail a month prior. Never got a response back from agent out of the Decatur, Alabama office. I was upset but I got other insurance now. Thank God for other companies.

I called Nationwide for an insurance quote on a commercial property I have. The agent and I went over the property, the history of the property, and every detail pertaining to this property. As well as the specific type of coverage needed. We spoke daily and finally a quote was given to me which was a reasonable quote so I proceeded with the underwriter and they actually downgraded our coverage to another insurance policy we had so I thought great. Only to find out that now for some unexplainable reason the amount doubled from the quote!! I have excellent credit with no outstanding debts!?! They wasted a week of my time with no indication that the policy would cost more than their initial quote. And gave no reason why it doubled! Does anyone at Nationwide have any integrity? Shameful.